software support engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring a Software Support Engineer to&hellip;
 
 
 &hellip;work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
 
 
 This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
 
 
 You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
 
 
 
 Location:
 
 This is a remote role, we have teams in all time zones.
 
 
 The role entails
 
 
 <ul>
 <li>
 Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
 </li>
 <li>
 Maintain a close working relationship with Canonical's Field, Support and product engineering teams
 </li>
 <li>
 Participate in upstream communities
 </li>
 <li>
 Develop bug fixes, backport patches, and work with upstream for inclusion
 </li>
 <li>
 Review code produced by other engineers
 </li>
 <li>
 Demonstrate good judgment in technical methods and techniques
 </li>
 <li>
 Prioritize work and manage your time effectively against those priorities
 </li>
 <li>
 Participate in team discussions to improve processes, tools, and documentation
 </li>
 <li>
 Maintain clear, technical and concise communications
 </li>
 <li>
 Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record
 </li>
 <li>
 Background in Computer Science, STEM or similar
 </li>
 <li>
 Experience with Linux and open source software
 </li>
 <li>
 Experience with at least one of Python, Go, C or C++ on Linux
 </li>
 <li>
 A drive to learn unfamiliar technology and deep-dive difficult issues
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 You love technology and working with brilliant people
 </li>
 <li>
 You are curious, flexible, articulate, and accountable
 </li>
 <li>
 You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
 </li>
 <li>
 You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
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 <li>
 Recognition rewards
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 <li>
 Annual holiday leave
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 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme &amp; Wellness Platform
 </li>
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 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Software Support Engineer

Pakistan Single Window

<div><ul><li>Assist in reviewing and resolving software issues escalated from the L2 support team.</li>
<li>Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback.</li>
<li>Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues.</li>
<li>Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes.</li>
<li>Develop knowledge of PSW software applications and stay updated on new releases.</li>
<li>Perform tasks assigned by the line manager to enhance software support functions.</li>
<li>Support the monitoring of production incidents and assist in identifying trends to help prevent future issues.</li>
</ul>Requirements<ul>
<li>Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline.</li>
<li>1-2 years of relevant experience.</li>
<li>Proficient in SQL query writing.</li>
<li>Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools.</li>
<li>Basic understanding of microservices architecture principles, architectural challenges &amp; logging issues.</li>
<li>Basic knowledge of Queue services such as RabbitMQ or similar queue management tools.</li>
<li>Should have familiarity with C# and JavaScript code to recognize fundamental issues.</li>
<li>Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences.</li>
<li>Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.</li>
<li>Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools.</li>
<li>Knowledge of software development methodologies and the software development lifecycle.</li>
<li>Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements.</li>
<li>Strong interpersonal skills and problem-solving abilities to work with cross-functional teams.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

Software Support Engineer II (L3)

Pakistan Single Window (PSW)

<div>
 <ul>
 <li>
 Assist in reviewing and resolving software issues escalated from the L2 support team
 </li>
 <li>
 Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback
 </li>
 <li>
 Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues
 </li>
 <li>
 Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes
 </li>
 <li>
 Develop knowledge of PSW software applications and stay updated on new releases
 </li>
 <li>
 Perform tasks assigned by the line manager to enhance software support functions
 </li>
 <li>
 Support the monitoring of production incidents and assist in identifying trends to help prevent future issues
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline
 </li>
 <li>
 1-2 years of relevant experience
 </li>
 <li>
 Proficient in SQL query writing
 </li>
 <li>
 Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools
 </li>
 <li>
 Basic understanding of microservices architecture principles, architectural challenges &amp; logging issues
 </li>
 <li>
 Basic knowledge of Queue services such as RabbitMQ or similar queue management tools
 </li>
 <li>
 Should have familiarity with C# and JavaScript code to recognize fundamental issues
 </li>
 <li>
 Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues
 </li>
 <li>
 Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools
 </li>
 <li>
 Knowledge of software development methodologies and the software development lifecycle
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements
 </li>
 <li>
 Strong interpersonal skills and problem-solving abilities to work with cross-functional teams
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Fuel Card
 </li>
 <li>
 Health benefits
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Inclusive work culture &amp; much more
 </li>
 </ul>
</div>

Bosta

<div>
 
 Company Overview:
 
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, and logistics and facilitate financing.
 
 
 
 About Our Engineering.
 
 
 
 Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.
 
 
 For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.
 
 
 As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.
 
 
 
 Here's what you'll be doing at Bosta:
 
 
 
 <ul>
 <li>
 Monitor, maintain, and optimize database performance
 </li>
 <li>
 Troubleshoot and resolve database-related issues
 </li>
 <li>
 Ensure data integrity and implement security measures
 </li>
 <li>
 Collaborate with the development team to support database design and architecture
 </li>
 <li>
 Manage database backups, restorations, and disaster recovery processes
 </li>
 <li>
 Perform regular database updates, patches, and upgrades
 </li>
 <li>
 Document database processes, standards, and procedures
 
 
 
 </li>
 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field
 </li>
 <li>
 0-1 year of experience as a Database Support Engineer or in a similar role
 </li>
 <li>
 Exceptional problem-solving skills
 </li>
 <li>
 Proficiency in using structured and unstructured databases
 </li>
 <li>
 Excellent communication skills
 
 </li>
 </ul>
</div>

Junior Software Support Engineer (Fulfillment)

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