software support representative

Eleganz Luxury

Job Title: Software Support Specialist/Engineer Department: Technical Support/ Engineering Reports to: Support Manager/ Lead DeveloperRole Summary: We are looking for a Software Support Specialist to troubleshoot and resolve technical issues related to our software and integrated systems. The role involves supporting users, collaborating with developers on bug fixes, and using AI tools to improve support efficiency.Key Responsibilities: Diagnose and resolve software issues, configuration errors, and performance problems via email, chat, or remote sessions. Maintain and update knowledge base articles and user guides. Reproduce and document bugs with clear technical details for the development team. Monitor systems to identify and address issues proactively Conduct user onboarding sessions and create training materials. Utilize AI tools to streamline support processes and automate repetitive tasks.Required Skills &amp; Qualifications: Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience) 4&ndash;5 years of experience in the corporate industry Familiarity with Windows, macOS, and Linux Basic SQL knowledge for querying databases Understanding of Python, JavaScript, or Java (for debugging/log reading) Awareness of cloud platforms (AWS, Azure, or Google Cloud) Strong communication and problem-solving skillsPreferred Experience: Experience with tools like Zendesk, Jira, or ServiceNow Familiarity with API tools such as Postman Basic knowledge of CI/CD processes Certifications like CompTIA A+, ITIL, or AWS Cloud PractitionerCompany: Eleganz Luxury Pvt. Ltd. Location: Lahore Pay: Market CompetitiveApplication Process: Interested candidates are encouraged to submit their resumes at: Farzana@eleganzluxury.comPay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Software Support Specialist

Inside Higher Ed

<div>
 
 Job Goal
 
 
 
 To advance the college&rsquo;s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
 
 
 
 General Job Summary
 
 
 
 This position plays a key role in ensuring equal access to the educational opportunities for a student with a disability by providing accommodation support and assistance within the classroom environment. This position will join a team of individuals focused on advocacy, service and support of students with disabilities. The Reader/Scribe will work independently under the supervision of Accommodation Services to provide one on one support to a student in the classroom. The ideal individual has well-developed verbal skills and vocabulary, is a strong oral reader with a good command of the English language.
 
 
 The typical work schedule for this position is Monday - Thursday 8:30 - 10:30 AM. This position is a direct student support position and hours are subject to change with student's schedule.
 
 
 
 Universal Core Competencies
 
 
 
 <ul>
 <li>
 Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
 </li>
 <li>
 Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
 </li>
 <li>
 Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
 </li>
 <li>
 Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
 </li>
 <li>
 Lead- regardless of title, through positive influence.
 
 
 </li>
 </ul>
 DUTIES/RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Read class content directly to student
 </li>
 <li>
 Record answers that are verbally dictated by student
 </li>
 <li>
 Provide 1 on 1 support to a student in the classroom
 
 
 </li>
 </ul>
 Reader Responsibilities
 
 
 <ul>
 <li>
 Read assignments or tasks accurately to the student
 </li>
 <li>
 Only read the instructions of the tasks at hand and must not explain or clarify questions
 </li>
 <li>
 Describe visual elements of class content
 </li>
 <li>
 May repeat the instructions of an assignment but only if the student requests to do so
 </li>
 <li>
 May be asked to reread
 
 
 </li>
 </ul>
 
 Scribe Responsibilities
 
 
 
 <ul>
 <li>
 Write accurately, and at a reasonable speed
 </li>
 <li>
 Write a correction if requested to do so
 </li>
 <li>
 Refer any problems in communication
 </li>
 <li>
 Must not give the answer to the student or lead a student to an answer
 </li>
 <li>
 At the student&rsquo;s request, repeat what has been recorded
 </li>
 <li>
 May be asked to record notes, either handwritten or typed.
 
 
 </li>
 </ul>
 
 Performance Expectations
 
 
 
 <ul>
 <li>
 You are able and willing to provide outstanding customer service and serve as a positive representative of the department and the student services division.
 </li>
 <li>
 You express yourself clearly and effectively thorough oral and written communications with attention to audience-awareness.
 </li>
 <li>
 You display regular and consistent attendance at work.
 </li>
 <li>
 You are committed to understanding diversity within and among equity-seeking populations and work to build engagement strategies that welcome a diverse group of perspectives and values.
 </li>
 <li>
 You are committed to maintaining and ensuring confidentiality related to a student&rsquo;s personal information
 </li>
 <li>
 You work in collaboration with academic departments, student services, college wide programs and community resources to implement student success strategies
 </li>
 <li>
 You are a self-motivated individual with excellent time-management and organizational skills.
 </li>
 <li>
 You possess a working knowledge of personal computer and have the ability to learn database software related to working with student data, institutional data, and communication.
 </li>
 <li>
 You aspire to work with people of all backgrounds, perspectives, and experiences, as well as cultivate an environment that values differences.
 
 
 </li>
 </ul>
 
 The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
 
 
 
 
 Physical Activities With/Without Reasonable Accommodation
 
 
 
 Position involves working in a classroom and/or lab setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Licenses, Certifications Or Registrations
 
 
 
 <ul>
 <li>
 Well-developed verbal and writing skills
 </li>
 <li>
 Strong oral reader with a good command of the English language
 </li>
 <li>
 Experience with individuals with disabilities
 
 
 </li>
 </ul>
 EEO/AA STATEMENT:It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.WHY KIRKWOOD:
 
 
 Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.Review of applications will continue until the position is filled.
</div>

Reader/Scribe Support (Part Time)

Kronquist Masonry

Customer Service Representative / Office Administrator (Hybrid Work From Home)Kronquist Fireplace &amp; Chimney &ndash; Watertown, NYJob Type: Full-Time (Flexible) Location: Hybrid (Work from Home + Occasional Office Days) Pay: Based on ExperienceJob SummaryKronquist Fireplace Chimney is hiring a Customer Service Representative (CSR) / Office Administrator to manage inbound calls, schedule appointments, handle customer pathway and follow ups.This is a remote-first position supporting a growing home service company specializing in chimney inspections, fireplace installations, and masonry repair work.You will act as the primary point of contact, helping convert leads into booked jobs and ensuring a smooth customer experience from first call to job completion.Key Responsibilities<ul><li>Answer inbound calls and provide customer support</li><li>Schedule service appointments and inspections (dispatching)</li><li>Respond to emails, website inquiries, and social media messages</li><li>Perform lead intake and qualification using a structured script</li><li>Maintain accurate customer records in CRM/software systems</li><li>Follow up on estimates, open leads, and pending jobs</li><li>Assist with job coordination between customers and technicians</li><li>Conduct post-service follow-ups and request customer reviews</li></ul>Daily Tasks<ul><li>Customer service (phone, email, messaging)</li><li>Appointment scheduling and calendar management</li><li>CRM data entry and job tracking</li><li>Lead follow-up and conversion</li><li>Administrative support for operations</li></ul>Qualifications<ul><li>1+ year experience in customer service, call center, or office administration preferred</li><li>Strong phone communication and interpersonal skills</li><li>Experience with CRM software or scheduling tools (Housecall Pro or similar a plus)</li><li>Highly organized and detail-oriented</li><li>Comfortable working remotely and independently</li><li>Basic computer proficiency (Google Workspace, email, spreadsheets)</li></ul>Preferred Experience (Keywords)<ul><li>Customer Service Representative (CSR)</li><li>Administrative Assistant / Office Assistant</li><li>Dispatcher / Scheduling Coordinator</li><li>Call Center Representative</li><li>Home Services (HVAC, plumbing, roofing, construction)</li><li>Lead management / inside sales</li></ul>Compensation &amp; Benefits<ul><li>Competitive pay based on experience</li><li>Flexible schedule</li><li>Growth opportunity within a scaling company</li><li>Performance-based incentives (booking &amp; follow-up success)</li></ul>Work Environment<ul><li>Hybrid/work-from-home majority of the time</li><li>Occasional in-office days in Watertown, NY</li><li>Fast-paced, small business environment</li></ul>Why Join Us<ul><li>Direct impact on company growth</li><li>Opportunity to grow into operations or management roles</li><li>Structured systems and training provided</li></ul>Apply NowSubmit your resume and a brief message about your customer service or administrative experience.Pay: $700.00 - $1,000.00 per weekWork Location: Hybrid remote in Watertown, NY 13601

Administrative Assistant

Smart Meter LLC

Technical Customer Support Representative Job DescriptionJob Summary:The Technical Customer Support Representative will address and respond to customer inquiries on products and services, operational functions and troubleshooting. Will provide tier one technical support and assistance to customers via e-mail, phone and document support interactions, including details of inquiries, complaints, comments, and actions taken. In addition, the Technical Customer Support Representative will possess a basic understanding of the organization's products and services and will escalate the more complex inquiries to the tier two technical support team. Bilingual is a must. Rotating weekend Saturday shift, 10 am to 2 pm. This is a fully in-office, on-site position. Duties and Responsibilities:<ul><li>Identifies, investigates, and resolves users&rsquo; problems with deployed products.</li><li>Consults with users to determine steps and procedures taken to identify and resolve the problem.</li><li>Applies knowledge of the company products, technologies, and procedures to solve problems.</li><li>Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools or following verbal instructions.</li><li>Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair personnel.</li><li>Collaborates with other staff to research and resolve problems.</li><li>Collaborates with tier II support to explain errors and/or recommend modifications in programs.</li><li>Maintains knowledge of technology innovations and trends.</li><li>Performs other related duties as assigned including but not limited to; documenting/logging of device replacements and reconciling returns within our ERP system.</li></ul>Skills and experience:<ul><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Professional and pleasant telephone manner.</li><li>Ability to explain technical issues to technical and nontechnical employees and customers.</li><li>Strong analytical and problem-solving skills.</li><li>Proficient with Microsoft Office Suite or related software.</li><li>Proficient with or the ability to quickly learn an array of computer hardware and software.</li><li>Prolonged periods sitting at a desk and working on a computer.</li><li>High school diploma and willingness to learn on-the-job, bachelor&rsquo;s degree preferred.</li><li>At least three years of experience in customer technical support highly preferred.</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Bilingual - Technical Customer Support Representative

HZA SMC PVT LTD

Job Title: Customer Support RepresentativeCompany: HZA SYDLocation: LahoreAbout Us: HZA SYD is a leading player in the electronics industry, specializing in cutting-edge technology solutions. With a commitment to innovation and customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. This is a fantastic opportunity for an organized and motivated individual to contribute to the success of a rapidly growing company.Job Description:We're looking for a highly skilled Customer Support Representative to join our team! As a Customer Support Representative, you will be the face of our company, providing top-notch support to our customers via phone, email, and chat.Requirements:High English communication skills (written and verbal)- Excellent customer service skills- Ability to work in a fast-paced environment- Strong problem-solving skillsResponsibilities:Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a timely and professional manner- Provide product/service information and solutions to customers- Utilize software and tools to track and manage customer interactions- Collaborate with internal teams to resolve customer issuesWhat We Offer:<ul><li>Competitive salary and benefits package-</li><li>Opportunity to work with a growing company</li><li>Professional development and growth opportunities</li><li>Fun and supportive team environment.</li></ul>How to Apply: If you're passionate about delivering exceptional customer service and have high English communication skills, please submit your resume at: +334-0440848hr@mobileemporium.com.auJob Type: Full-time ( 5:00 am - 2:30 pm )Pay: Rs 30000 - Rs 45000 per monthExperience:<ul><li>1-2years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>digital sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

Starlink Qatar

<div>
 
 
 Role Summary
 
 
 
 We are looking for an experienced ERP Support Specialist to serve as the primary point of contact for SAP-related incidents and Microsoft Power Platform support. The role involves first and second-level support delivery, SLA-driven incident resolution, user training, and ensuring seamless integration between SAP and the Microsoft 365 ecosystem.
 
 
 
 Key Responsibilities
 
 
 
 SAP Support &amp; Incident Management
 
 <ul>
 <li>
 Handle first and second-level SAP support for all business users
 </li>
 <li>
 Diagnose and resolve issues across SAP modules (MM, SD, FI, HR, PM)
 </li>
 <li>
 Log, track, and resolve incidents within agreed SLA timelines using ITSM/helpdesk tools
 </li>
 <li>
 Escalate unresolved issues to Level 3 / SAP vendor with clear documentation
 </li>
 <li>
 Conduct root cause analysis on recurring issues and implement preventive measures
 </li>
 <li>
 Participate in SAP upgrades, patches, and UAT activities
 </li>
 </ul>
 
 Microsoft Power Platform &amp; M365 Support
 
 <ul>
 <li>
 Support end users on Power Apps, Power BI, SharePoint, and Power Automate
 </li>
 <li>
 Assist in building or modifying low-code Power Apps and automated workflows
 </li>
 <li>
 Troubleshoot SharePoint permissions, access issues, and content management problems
 </li>
 <li>
 Resolve Power BI report failures, data refresh errors, and dashboard queries
 </li>
 <li>
 Support integration points between SAP and Microsoft 365
 </li>
 </ul>
 
 User Training &amp; Enablement
 
 <ul>
 <li>
 Conduct SAP and M365 training sessions for new and existing employees
 </li>
 <li>
 Create user guides, SOPs, and knowledge base articles
 </li>
 <li>
 Onboard new users and ensure day-one system readiness
 </li>
 <li>
 Proactively identify training gaps from recurring support patterns
 </li>
 </ul>
 
 Process &amp; Compliance
 
 <ul>
 <li>
 Follow ITIL best practices for incident, problem, and change management
 </li>
 <li>
 Prepare weekly/monthly MIS reports on ticket volumes and SLA adherence
 </li>
 <li>
 Maintain accurate records of all support interactions and resolutions
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 SAP Support &mdash; any module (MM, SD, FI, HR preferred)
 </li>
 <li>
 Microsoft Power Apps, Power BI, SharePoint, Power Automate
 </li>
 <li>
 Helpdesk / ITSM tools (ServiceNow, BMC, Jira or equivalent)
 </li>
 <li>
 Incident &amp; Problem Management (ITIL framework)
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Clear written and verbal communication in English
 </li>
 <li>
 User training and documentation skills
 </li>
 <li>
 Arabic language proficiency is an advantage
 </li>
 </ul>
 
 
 Certifications
 
 
 <ul>
 <li>
 ITIL Foundation v3/v4 &mdash; Preferred
 </li>
 <li>
 SAP Certified Associate &ndash; Support Consultant &mdash; Preferred
 </li>
 <li>
 Microsoft PL-900 or MS-900 &mdash; Added Advantage
 </li>
 </ul>
 
 
</div>

ERP Support Specialist

MyAMC

<div><div><div><div>I. JOB SUMMARY: MyAMC, LLC is rapidly expanding nationwide. The Outside Sales Representative will be critical in driving growth for our primary lines of business &ndash; origination, post-closing, and automated valuation services. This role will be responsible for prospecting, vetting, and closing new business. Additionally, the Outside Sales Representative will partner with operations to onboard, support, and ultimately promote existing customer growth.
</div><div><h4 class="jobSectionHeader">II. DUTIES &amp; RESPONSIBILITIES:</h4>
<ul><li>Meet the weekly, monthly, and annual sales objectives</li>
<li>Develop new prospects through a substantial personal rolodex in the valuation or closing services industries</li>
<li>Effectively promote our value proposition by networking, prospecting, cold calling, and pursuing marketing leads</li>
<li>Attend trade conferences to develop new prospects and enhance existing relationships</li>
<li>Partner with the marketing team to develop prospect target lists</li>
<li>Partner with the marketing team to develop a dynamic email marketing campaign</li>
<li>Host software demos in person or via Go To Meeting</li>
<li>Conduct prospect vetting to discover business requirements, including integration with LOS or 3rd party appraisal management software</li>
<li>Partner with the sales support team to prepare and deliver RFP&rsquo;s</li>
<li>Partner with the sales support team to negotiate Client Fees and SLA&rsquo;s</li>
<li>Partner with the sales support team to assist in the onboarding process</li>
<li>Partner with the customer support team to establish performance review and feedback channels</li>
<li>Maintain professionalism and adhere to company policies and proceduresOther duties as assigned</li>
</ul><h4 class="jobSectionHeader">III. JOB REQUIREMENTS:</h4>
<ul><li>Listen to customers&rsquo; questions and concerns, and provide answers or responses</li>
<li>Proven outside sales success in the valuation or closing services industries</li>
<li>A minimum of 3 years B2B sales experience is required</li>
<li>Exceptional verbal and written communication skills</li>
<li>Excellent organizational and time management skills</li>
<li>Travel as required</li>
<li>Proficient in Microsoft Office, including Word, Excel, PowerPoint</li>
<li>Proficient in SalesForce or other CRM software</li>
</ul></div></div>DISCLAIMER: The above statements are intended to describe the general nature and level of work being performedby individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of allresponsibilities, duties and skills required. They may be changed at the discretion of the company</div></div>

Outside Sales Representative

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