software support representative

Midstate Radiology Associates

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Join Midstate Radiology Associates (MRA) as a Full Time, Customer Support &amp; Image Library Representative at MidState Medical Center in Meriden.</b><p><b>
Position Schedule: Thur &amp; Fri 10:00 am-8:00 pm, Sat 8:00 am-6:00 pm </b><b>+ holiday rotation (subject to change based on operational need).</b></p><p><b><i>
For complete listing of all open positions, visit </i></b><i>www.midstateradiology.com/career-opportunities</i></p><p><b>
Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $20.00 and $25.30 + applicable shift differentials.</b></p><h2 class="jobSectionHeader"><b>
Job Summary:
</b></h2><p>Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area.</p><p><b>
Key Accountabilities:</b></p><ul><li>
Preparation of reports and correspondences.</li><li>
Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration.</li><li>
Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others.
</li><li>Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers.</li><li>
Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations.</li><li>
Has knowledge and aids patient and/or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department.</li><li>
Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam.</li><li>
Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct.</li><li>
Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork.</li><li>
Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients.</li><li>
Responsible for all other support tasks including the scheduling of add on/walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc.</li><li>
Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient&rsquo;s age, condition or other special requirements.</li><li>
Performs other duties as assigned.</li></ul><p><i>
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.</i></p><p><b>
Qualifications Guidelines:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Individual exceptions may apply only under the discretion of the Medical and Administrative Director</li><li>
At least one year of customer service experience in a medical setting preferred.</li><li>
Knowledge of medical terminology.</li><li>
Quality assurance and customer service principles and practices.</li><li>
Communicate effectively with patients, relatives, medical staff and co-workers.</li><li>
Capacity to relate to patients of all cultural and socio-economic backgrounds.</li><li>
Current Nuance reporting system, Epic and Sectra PACS system.</li><li>
Maintain the confidentiality of patient records.</li><li>
Ability to understand and follow specifications and instructions. Attention to detail is required for success.</li><li>
Basic keyboard skills with proficiency in use of personal computer.</li></ul><p>
Physical Requirements:</p><ul><li>
Remaining in a stationary position, often sitting, standing, or kneeling for prolonged periods.</li><li>
Adjusting or moving objects up to 15 pounds in all directions.</li><li>
Repeating motions that may include the wrists, hands and/or fingers.</li><li>
Must be able to lift up to 20 pounds at times.</li><li>
Moving about to accomplish tasks or moving from one worksite to another.</li><li>
Must be able to access and navigate each department at the organization&rsquo;s facilities.</li></ul><p><i>
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</i></p><p></p><p><b><br>
Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply:</b></p><p><i>
Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p><b>
To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website:</b> www.MidstateRadiology.com</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<div></div>
Weekly Schedule: Thur &amp; Fri 10:00 am-8:00 pm, Sat 8:00 am-6:00 pm + holiday rotation
<br>
Scheduled Weekly Hours: 30</div>

Customer Support & Image Library Representative

Premium Service Brands

<div><h1 class="jobSectionHeader"><b>Software Support Specialist</b></h1><div>
Reports To: Information Technology Manager</div><div>
Location- Charlottesville, VA</div><h2 class="jobSectionHeader"><b>
About Premium Service Brands</b></h2><p>
Premium Service Brands (PSB) is a leading franchisor of home service brands across North America. Our growing portfolio includes brands such as 360&deg; Painting, ProLift Garage Doors, Maid Right, Window Gang, Rubbish Works, House Doctors, Kitchen Wise, and others.</p><p>
PSB provides franchise owners with the systems, technology, and operational support needed to successfully operate and grow their businesses. Our team works closely with franchise operators to ensure they have the tools, training, and resources needed to deliver exceptional service in their local markets.</p><h2 class="jobSectionHeader"><b>
Position Overview</b></h2><p>
The Software Support Specialist provides frontline technical support to franchise owners and internal teams across the company&rsquo;s core software platforms.</p><p>
This role serves as the primary help desk resource for franchise operators, assisting with system questions, troubleshooting issues, and helping users effectively navigate the software tools that support their daily business operations.</p><p>
The position works closely with internal departments, IT partners, and software vendors to diagnose issues, resolve system challenges, and support ongoing platform improvements.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>The Software Support Specialist supports franchise owners and internal teams with system access, troubleshooting, and software guidance, including but not limited to:</li><li>Serve as the primary help desk contact for franchise owners and their teams regarding software and platform questions submitted through the ticketing system.</li><li>Troubleshoot issues related to supported business applications and assist users with resolving system errors or functionality concerns.</li><li>Assist franchise operators with software navigation, account setup, password resets, and access management across supported platforms.</li><li>Monitor incoming support requests and ensure timely response and resolution of user issues.</li><li>Identify recurring system issues and escalate technical problems to internal teams or software vendors when necessary.</li><li>Work with internal departments and external vendors to diagnose and resolve application-related issues.</li><li>Assist with testing, software updates, patches, and new feature rollouts.</li><li>Maintain system documentation, troubleshooting guides, and user support materials.</li><li>Support onboarding of new franchise locations by assisting with initial system setup and software orientation.</li><li>Provide guidance to franchise operators on best practices for using supported business systems and tools.</li><li>Support franchise operators in effectively utilizing company-approved technology platforms, helping ensure systems are used consistently across locations to support operational standards and overall business performance.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>Experience in a software support, help desk, or application support role.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to clearly communicate technical information to non-technical users.</li><li>Familiarity with cloud-based systems and SaaS platforms.</li><li>Experience supporting business applications, CRM systems, or operational software tools.</li><li>Strong organizational skills and the ability to manage multiple support requests.</li></ul><div></div><div><b><br>
Additional Requirements</b></div><div>
All candidates are subject to a criminal background screening as a condition of employment.</div><p>
Employees must be able to perform the essential functions of this position with or without reasonable accommodation.</p><p>
Equal Employment Opportunity</p><p>
Premium Service Brands is an equal opportunity employer. Employment decisions are based on merit and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification.</p></div>

Software Support Specialist

Inside Higher Ed

<div>
 <strong>
  Job Goal
  <br/>
  <br/>
 </strong>
 To advance the college&rsquo;s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
 <br/>
 <br/>
 <strong>
  General Job Summary
  <br/>
  <br/>
 </strong>
 This position plays a key role in ensuring equal access to the educational opportunities for a student with a disability by providing accommodation support and assistance within the classroom environment. This position will join a team of individuals focused on advocacy, service and support of students with disabilities. The Reader/Scribe will work independently under the supervision of Accommodation Services to provide one on one support to a student in the classroom. The ideal individual has well-developed verbal skills and vocabulary, is a strong oral reader with a good command of the English language.
 <br/>
 <br/>
 The typical work schedule for this position is Monday - Thursday 8:30 - 10:30 AM. This position is a direct student support position and hours are subject to change with student's schedule.
 <br/>
 <br/>
 <strong>
  Universal Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
  </li>
  <li>
   Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
  </li>
  <li>
   Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
  </li>
  <li>
   Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
  </li>
  <li>
   Lead- regardless of title, through positive influence.
   <br/>
   <br/>
  </li>
 </ul>
 DUTIES/RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Read class content directly to student
  </li>
  <li>
   Record answers that are verbally dictated by student
  </li>
  <li>
   Provide 1 on 1 support to a student in the classroom
   <br/>
   <br/>
  </li>
 </ul>
 Reader Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Read assignments or tasks accurately to the student
  </li>
  <li>
   Only read the instructions of the tasks at hand and must not explain or clarify questions
  </li>
  <li>
   Describe visual elements of class content
  </li>
  <li>
   May repeat the instructions of an assignment but only if the student requests to do so
  </li>
  <li>
   May be asked to reread
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Scribe Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Write accurately, and at a reasonable speed
  </li>
  <li>
   Write a correction if requested to do so
  </li>
  <li>
   Refer any problems in communication
  </li>
  <li>
   Must not give the answer to the student or lead a student to an answer
  </li>
  <li>
   At the student&rsquo;s request, repeat what has been recorded
  </li>
  <li>
   May be asked to record notes, either handwritten or typed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are able and willing to provide outstanding customer service and serve as a positive representative of the department and the student services division.
  </li>
  <li>
   You express yourself clearly and effectively thorough oral and written communications with attention to audience-awareness.
  </li>
  <li>
   You display regular and consistent attendance at work.
  </li>
  <li>
   You are committed to understanding diversity within and among equity-seeking populations and work to build engagement strategies that welcome a diverse group of perspectives and values.
  </li>
  <li>
   You are committed to maintaining and ensuring confidentiality related to a student&rsquo;s personal information
  </li>
  <li>
   You work in collaboration with academic departments, student services, college wide programs and community resources to implement student success strategies
  </li>
  <li>
   You are a self-motivated individual with excellent time-management and organizational skills.
  </li>
  <li>
   You possess a working knowledge of personal computer and have the ability to learn database software related to working with student data, institutional data, and communication.
  </li>
  <li>
   You aspire to work with people of all backgrounds, perspectives, and experiences, as well as cultivate an environment that values differences.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
  <br/>
  <br/>
 </strong>
 <strong>
  Physical Activities With/Without Reasonable Accommodation
  <br/>
  <br/>
 </strong>
 Position involves working in a classroom and/or lab setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
 <br/>
 <br/>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications, Licenses, Certifications Or Registrations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Well-developed verbal and writing skills
  </li>
  <li>
   Strong oral reader with a good command of the English language
  </li>
  <li>
   Experience with individuals with disabilities
   <br/>
   <br/>
  </li>
 </ul>
 EEO/AA STATEMENT:It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.WHY KIRKWOOD:
 <br/>
 <br/>
 Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.Review of applications will continue until the position is filled.
</div>


Reader/Scribe Support (Part Time)

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul><p><b>Requirements:</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Software Support Officer

RedSail Technologies

<div><div><b>Job Summary</b></div>
<div></div>
<div>The Software Support Tier I serves as the Company&rsquo;s first point of contact for incoming customer calls regarding the Company&rsquo;s products, equipment and services. Positive interaction with customers and timely resolution of issues are critical components of the position. The Software Support Technician I must be an active listener who can calmly handle emotional customers and de-escalate conflicts since many issues arise because a pharmacy (our customer) is attempting to resolve an issue for the pharmacy&rsquo;s customer who is standing in front of them.
</div><div></div><div><b>Key Duties</b></div>
<ul><li>Responds daily to incoming customer questions and emails relating to issues or questions about the Company&rsquo;s various software and hardware products or other services by identifying and resolving the issue(s).</li>
<li>Provide user support on company-supported applications and platforms.</li>
<li>Independently resolve software issues and enjoy boosting customers&rsquo; satisfaction with Company.</li>
<li>Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software.</li>
<li>Document and maintain detailed records in our internal ticketing system of all interactions with customers.</li>
<li>Collaborates on more complex issues, as necessary, with other Account Managers, Account Manager Leads, Support Manager, or different departments (i.e. Development), as appropriate, to respond to or resolve the issue.</li>
</ul>
<div></div><div><b>Education/Training</b></div>
<ul><li>Associate degree in computer science, business management or related field preferred</li>
<li>Or High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center.</li>
</ul>
<div></div><div><b>Required Work Experience/Skills</b></div>
<ul><li>Strong oral and written communication skills</li>
<li>Strong interpersonal, active listening, de-escalations, and empathic skills needed to</li>
<li>Strong analytical and problem-solving skills, including the ability to think creatively (outside of the box), to identify and resolve customer issues relating to the Company&rsquo;s products, equipment, and services quickly and effectively.</li>
<li>Ability to work as part of a team and collaborate effectively with coworkers.</li>
<li>Working knowledge of Microsoft Office Suite of Products.</li>
<li>When applicable, the ability to use prior case history to determine the next step.</li>
<li>Write clear, concise, and factual notes to the customer file regarding customer conversations or contact.</li>
<li>Self-motivated to become more knowledgeable about the Company&rsquo;s products and services, as well as the pharmaceutical industry.</li>
<li>Proven ability to balance, prioritize and organize multiple tasks.</li>
<li>Possess flexibility in scheduling to allow for occasional after-hours work and including a rotating weekend shift.</li>
<li>Ability to prioritize and complete all work tasks with minimal supervision.</li>
<li>High level of professionalism and strong personal interaction skills.</li>
</ul>
<div></div><div><b>Preferred Work Experience/Skills</b></div>
<ul><li>Previous call center experience with supporting Pharmacy Management Software</li>
<li>Preferred but not required, experience working as a Pharmacy Technician or other role</li>
</ul>
<div></div><div><b>Discretionary Judgment</b></div>
<ul><li>Uses independent judgment and discretion based upon the employee&rsquo;s experience in the position and knowledge of the products, equipment, and services.</li>
<li>Uses good judgement and possesses ethical work values.</li>
</ul>
<div></div><div><b>Physical Demands, Working Conditions, and General Employment Guidelines</b></div>
<ul><li>Moderate to high levels of stress may be experienced in the performance of the job.</li>
<li>Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending.</li>
</ul>
<div></div><div><b>Equipment</b></div>
<ul><li>Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment</li>
<li>Must have internet access</li>
</ul>
<div></div><div><b>Safety to Self and Others</b></div>
<ul><li>Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.</li>
</ul>
<div></div><div><b>Working Conditions/Hazards</b></div>
<ul><li>Position is performed in an open office environment or approved remote work location.</li></ul><br>
<div>
</div><div><b>Work Location</b><br>
<ul><li>RedSail Technologies Offices Spartanburg, SC - Onsite and Shreveport, LA -Onsite</li></ul></div></div>

Software Support Tier I

PharmcareUSA

<div><p><b>Long-Term Care Pharmacy Software Support Specialist</b></p><p><b>
***Competitive Pay Rates***</b></p><p>
Medical, Dental, Vision, 401k with matching, Life Insurance, FSA/HSA, and Paid Time Off available for Full Time employees.</p><p><b>
Position Summary: </b>LTC Pharmacy Software Support Specialist provides technical and clinical workflow support for consultant pharmacists and pharmacy teams using our software platforms. This role serves as a key liaison between pharmacy operations and technology, ensuring accurate data management, efficient system use, and high-quality customer support.</p><p><b>
Key Responsibilities</b></p><ul><li>
Provide day-to-day support to consultant pharmacists and pharmacy staff using our software platforms</li><li>
Assist users with troubleshooting software issues, including medication regimen review (MRR) workflows, reporting tools, and interface connections
</li><li>Maintain and update pharmacy/facility records in accordance with regulatory requirements
</li><li>Assist with onboarding and training of new users on software functionality and best practices
</li><li>Collaborate with IT and software developers to escalate and resolve technical issues
</li><li>Monitor system performance and identify opportunities for workflow improvements and optimization
</li><li>Ensure data integrity, accuracy, and confidentiality in all system-related activities (HIPAA compliant)</li></ul><p><b>
Why This Role Matters: </b>This position plays a critical role in supporting consultant pharmacists who ensure medication safety and regulatory compliance for vulnerable long-term care populations. By enabling effective use of technology, this role directly contributes to improved patient outcomes and operational efficiency.</p><p><b>
KNOWLEDGE AND SKILL REQUIREMENTS</b></p><ul><li>
High School Diploma or Equivalent</li><li>
Ability to learn medical terminology and healthcare software applications.</li><li>
Customer Service Oriented mindset</li><li>
High attention to detail and accuracy</li><li>
Ability to manage mulitple priorities in a fast-paced environment</li><li>
Ability to do basic mathematics</li><li>
Ability to work independently and stay on task</li><li>
Ability to get to the job site</li><li>
Ability to work under stressful conditions</li><li>
Experience and Knowledge with Excel and Word</li><li>
Excellent Communication Skills</li><li>
In all activities comply with accreditation, legal, regulatory, and safety requirements.</li></ul><p><b>
PHYSICAL DEMANDS</b></p><ul><li>
Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to constantly operate a computer and other office equipment such as calculators, copy machines and printers up to 100% of the time;</li><li>
Regularly required to talk and hear in order to communicate effectively over the phone and in person;</li><li>
Must be able to see 100% of the time, with or without correction, to read information on a computer or calculator screen;</li><li>
This position is largely sedentary. Standing, walking, bending, kneeling, and stooping may rarely be required;</li><li>
Must be able to tolerate normal office environment.</li></ul><p><i>
PharmcareUSA is a national, closed- door, long term care pharmacy business with locations in multiple states. We are privately owned and continue to grow each year, providing daily deliveries to nursing and assisted living facilities as well as hospice residents. We are passionate about what we do and are looking for staff with the same attribute. Here at PharmcareUSA we strive to take care of our own staff as well as the customers we serve.</i></p></div>

Software Support

<div>
 <strong>
  Organizational Setting
  <br/>
  <br/>
 </strong>
 The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment and a better life, leaving no one behind.
 <br/>
 <br/>
 FAO is a specialized agency of the UN that leads international efforts to defeat hunger. FAO's goal is to achieve food security for all and ensure that people have regular access to enough high-quality food to lead active, healthy lives. With 195 Members (194 countries and the European Union), FAO works in over 130 countries worldwide.
 <br/>
 <br/>
 FAO Country Offices, working under overall corporate guidance and in line with the Strategic Framework, offer policy advice and support to countries in the mandated areas of FAO, facilitated through partnerships, resources and an active country programme to provide technical assistance, develop capacities and deliver core services while fully observing international standards of accountability to establish leadership and strengthen impact at the country level.
 <br/>
 <br/>
 The offices deliver on the programmatic priorities of each country as agreed in their respective Country Programming Frameworks (CPFs) aligned to the UN Sustainable Development Cooperation Framework (UNSDCF) and ensure effective and efficient operations with adequate human and financial resources.
 <br/>
 <br/>
 The position is at
 <strong>
  SB III - SC 6
 </strong>
 level and located at
 <strong>
  Karachi, Sindh.
  <br/>
  <br/>
 </strong>
 <strong>
  Reporting Lines
  <br/>
  <br/>
 </strong>
 Reporting Support will report to Assistant FAO Representative (Programme) and work as team member of FAO Technical Assistance Team, The incumbent will work at Project Coordination and Monitoring Unit of Sindh Water and Agriculture Transformation Project (PCMU-SWAT), and will support FAO TA Team in day to day reporting and coordination matters.
 <br/>
 <br/>
 <strong>
  Technical Focus
  <br/>
  <br/>
 </strong>
 The Reporting Support will support project partners of the Sindh Water &amp; Agriculture Transformation (SWAT) Program by leading and coordinating reporting, documentation, and knowledge management functions under the FAO Technical Assistance framework. The role will focus on capturing and synthesizing program progress related to sustainable, competitive, and climate-resilient agriculture, including interventions in irrigation modernization, agricultural production systems, crop protection, climate-smart practices, digitalization, and mechanization. The incumbent will ensure timely preparation of high-quality technical and progress reports, policy briefs, and knowledge products, while facilitating data-driven analysis to inform decision-making. The position will also support multi-stakeholder coordination, documentation of crop sector strategies for targeted communities, and provision of reporting backstopping for capacity-building, policy support, and knowledge-sharing initiatives aimed at enhancing productivity, market orientation, livelihoods, nutrition, and incomes of small- and medium-scale farmers, including women, within the SWAT project framework.
 <br/>
 <br/>
 <strong>
  Tasks And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Draft regular reports in consultation with the Team leader, officers, and Lead Technical Officer (LTO).
  </li>
  <li>
   Prepare periodic reports, and final project reports.
  </li>
  <li>
   Support mission arrangements.
  </li>
  <li>
   Prepares and systematically updates project information material (Fact Sheets, FAQs, backgrounders, data tables), briefings, and presentations on the situation in coordination with other team members.
  </li>
  <li>
   Maintain a close collaboration with partners and PCMU to ensure a smooth exchange of information between stakeholders of the project.
  </li>
  <li>
   Maintain essential contacts with relevant sections at FAO office(s) and PCMU to facilitate timely and accurate information flow.
  </li>
  <li>
   Collect articles, case studies, best practices across projects for evidence gathering and
  </li>
  <li>
   Compile Articles, Case Studies and Success Stories as per the communication strategy of the project format so they are suitable for external audiences.
  </li>
  <li>
   Prepare regular reports on activities, outputs and outcomes and extract relevant reports as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Masters in English Studies, Business Administration / Management or another related field to the Organization
  </li>
  <li>
   Three years of experience in report writing or consolidation of project results.
  </li>
  <li>
   Working knowledge of English, Urdu and Sindhi
  </li>
  <li>
   National of Pakistan
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  FAO Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Results Focus
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Communication
  </li>
  <li>
   Building Effective Relationships
  </li>
  <li>
   Knowledge Sharing and Continuous Improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
  </li>
  <li>
   Applications received after the closing date will not be accepted
  </li>
  <li>
   Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
  </li>
  <li>
   For additional employment opportunities visit the FAO employment website: http://www.fao.org/employment/home/en/
  </li>
  <li>
   Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 03/Apr/2026
 <br/>
 <br/>
 <strong>
  Closure Date
  <br/>
  <br/>
 </strong>
 17/Apr/2026, 6:59:00 AM
 <br/>
 <br/>
 <strong>
  Organizational Unit
  <br/>
  <br/>
 </strong>
 FAPAK
 <br/>
 <br/>
 <strong>
  Job Type
  <br/>
  <br/>
 </strong>
 Non-staff opportunities
 <br/>
 <br/>
 <strong>
  Type of Requisition
  <br/>
  <br/>
 </strong>
 NPP (National Project Personnel)
 <br/>
 <br/>
 <strong>
  Grade Level
  <br/>
  <br/>
 </strong>
 N/A
 <br/>
 <br/>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 Pakistan-Karachi
 <br/>
 <br/>
 <strong>
  Duration
  <br/>
  <br/>
 </strong>
 8 Months
 <br/>
 <br/>
 <strong>
  Post Number
  <br/>
  <br/>
 </strong>
 N/A
 <br/>
 <br/>
 IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
 <br/>
 <br/>
 <ul>
  <li>
   FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
  </li>
  <li>
   Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
  </li>
  <li>
   Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
  </li>
  <li>
   FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
  </li>
  <li>
   All selected candidates will undergo rigorous reference and background checks
  </li>
  <li>
   All applications will be treated with the strictest confidentiality
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  FAO&rsquo;s commitment to environmental sustainability is integral to our strategic objectives and operations.
 </em>
</div>


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