software support representative

Patten Title Company

<div>
 The IT Support Representative provides day-to-day technical support for the organization&rsquo;s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 User Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Serve as the primary point of contact for IT-related support requests.
 
 </li>
 <li>
 Troubleshoot hardware, software, network, and connectivity issues.
 
 </li>
 <li>
 Provide remote and in-person technical support to end users.
 
 </li>
 <li>
 Escalate complex technical issues to senior IT staff or external vendors.
 
 </li>
 <li>
 Assist with onboarding new employees, including workstation setup and system access.
 
 </li>
 <li>
 Provide basic user training and guidance on company systems and tools.
 
 
 
 System Maintenance &amp; Administration
 
 
 
 </li>
 <li>
 Set up and configure desktops, laptops, printers, and mobile devices.
 
 </li>
 <li>
 Manage user accounts, passwords, and access permissions.
 
 </li>
 <li>
 Install software updates, patches, and security configurations.
 
 </li>
 <li>
 Monitor system performance and report recurring issues.
 
 </li>
 <li>
 Maintain documentation of support tickets, resolutions, and IT procedures.
 
 
 
 Network &amp; Security Support
 
 
 
 </li>
 <li>
 Assist with troubleshooting network connectivity, VPN, and email issues.
 
 </li>
 <li>
 Support cybersecurity best practices including endpoint protection and access controls.
 
 </li>
 <li>
 Help enforce IT policies and data security standards.
 
 </li>
 <li>
 Assist with maintaining backups and supporting disaster recovery procedures.
 
 
 
 Equipment &amp; Asset Management
 
 
 
 </li>
 <li>
 Track and manage IT inventory including hardware and licenses.
 
 </li>
 <li>
 Coordinate equipment repairs and warranty claims when needed.
 
 </li>
 <li>
 Maintain organized records of assigned equipment and assets.
 
 </li>
 </ul>
 
 Key Competencies
 
 
 <ul>
 <li>
 Customer service mindset
 
 </li>
 <li>
 Problem-solving ability
 
 </li>
 <li>
 Technical aptitude
 
 </li>
 <li>
 Attention to detail
 
 </li>
 <li>
 Time management and prioritization
 
 </li>
 <li>
 Cross-functional collaboration
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3+ years of experience in IT support or help desk roles.
 
 </li>
 <li>
 Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field (or equivalent experience).
 
 </li>
 <li>
 Experience supporting Windows and/or macOS environments.
 
 </li>
 <li>
 Working knowledge of Microsoft 365 and common business applications.
 
 </li>
 <li>
 Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
 
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 </li>
 <li>
 CompTIA A+, Network+, or similar certification preferred.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 
 </li>
 <li>
 Medical
 
 </li>
 <li>
 Dental
 
 </li>
 <li>
 Vision
 
 </li>
 <li>
 FSA and HSA options
 
 </li>
 <li>
 401(k) with employer matching up to 4% of salary
 
 </li>
 <li>
 Life insurance
 
 </li>
 <li>
 Paid Time Off
 
 </li>
 <li>
 Paid company holidays
 
 </li>
 <li>
 Short-term Disability
 
 </li>
 <li>
 Long-term Disability
 
 </li>
 <li>
 Discount program
 
 </li>
 <li>
 Employee Resource Services
 
 </li>
 <li>
 Fitness Membership discounts
 
 </li>
 </ul>
</div>

IT Support Representative

Finova Labs

Job Summary:The Software Support Specialist is responsible for providing technical support and deployment to end users for software and desktop applications. This role ensures the smooth operation of technology infrastructure, including troubleshooting issues, installing software and applications and data migration. The ideal candidate has strong communication skills, a customer-service mindset, and solid technical system expertise.Key Responsibilities:<ul><li>Provide Level 1 and Level 2 technical support for software and system applications.</li><li>Troubleshoot and resolve technical issues via phone, email, chat, and remote support tools.</li><li>Assist with software installation, configuration, and updates for end users.</li><li>Perform data handling and migration tasks using Excel and CSV files.</li><li>Remotely connect with users using tools such as AnyDesk or other MDM/remote access tools to diagnose and resolve issues.</li><li>Document incidents, troubleshooting steps, and resolutions in the service desk ticketing system (e.g., Zendesk).</li></ul>Requirements:Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).</li><li>3&ndash;4 years of experience in a desktop support, technical support, or software support role.</li></ul>Soft Skills:<ul><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent time management and organizational skills.</li><li>Customer-focused attitude and professional demeanour.</li><li>Excel Skills (Required): Data formatting and clean-up, Sorting and filtering large datasets, VLOOKUP / XLOOKUP, Basic formulas and CSV file handling.</li></ul>Preferred Qualifications:<ul><li>Experience working in a BPO or technical support environment serving US-based clients. Fluent English communication skills with a neutral or clear accent, both written and verbal.</li><li>Experience handling voice-based technical support or customer interactions with international clients.</li></ul>Work Timing: 8:00 PM to 5:00 AM (Monday to Friday)Job Type: Full-timeWork Location: Remote

Remote Software Support Specialist

DAKCS Software Systems and PDCflow

<div>Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row. 


Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. 


In this role, you will:
<ul>
<li>Be responsible for answering incoming phone calls</li>
<li>Diagnose software problems</li>
<li>Fix/write code to resolve customer concerns</li>
<li>Answer operational questions</li>
<li>Train customers on software functions</li>
<li>Deliver professional customer service</li></ul> 


What you need to be successful in this role:
<ul>
<li>Ability to read, write, understand, and debug code</li>
<li>Initiative and a positive can-do attitude</li>
<li>A passion for problem solving</li>
<li>Willingness to learn</li>
<li>Strong communication skills and ability to effectively talk with customers and other team members about software issues</li></ul> 


Additional things to help you be successful are:
<ul>
<li>1-2 years of technical support or customer service experience and working with software related problems</li>
<li>Knowledge of SQL, C#, and object oriented programming in general.</li>
<li>Must demonstrate the ability to learn other languages</li>
<li>Ability to diagnose and correct software-related issues</li>
<li>Experience working with LINUX/UNIX operating systems</li>
<li>Ability to read and understand directions and help document those directions as they relate to understanding software applications</li>
<li>Learn to teach and train the software application to our customers</li>
<li>Record steps taken to resolve customer questions or issues</li> 
</ul>
What you will love about us:
<ul>
<li>Competitive pay</li>
<li>Engaging &amp; challenging work</li>
<li>Excellent culture - 35 employees, team-oriented, learning focused, highly engaged</li>
<li>Joining a company who highly values their employees and gives them a voice</li>
<li>Casual environment</li>
<li>Opportunities to grow with the company</li>
<li>Yearly personal fulfillment fund</li>
<li>Connective experiences: celebrations, engagement activities, wellness challenges, etc.</li></ul></div>

Software Support Specialist

Tyler Technologies

<div>In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.<h2 class="jobSectionHeader"> 
Responsibilities</h2><ul><li>
Provide high-quality phone and email support of Tyler&rsquo;s New World Public Safety software applications</li><li>
Perform extensive troubleshooting of key software and hardware components to closure</li><li>
Take ownership of technical incidents and coordinate resolution with product development team when necessary</li><li>
Replication of complex customer issues</li><li>
Train customers in system operation and software functionality</li></ul><h2 class="jobSectionHeader">
Qualifications 
</h2><ul><li>
Bachelor&rsquo;s Degree in MIS, CIS or other related Technical field preferred</li><li>
General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases</li><li>
Readiness to learn new technologies at lightning speed</li><li>
Commitment to providing an exceptional experience to our customers</li><li>
Flexibility to work various shifts to cover our core hours: Monday &ndash; Friday 8AM - 9PM as well as an on-call rotation</li><li>
SQL Experience highly preferred</li></ul></div>

Verst Logistics

<div>Position Summary:
Manage the infrastructure and data integrity of Packaging&rsquo;s ERP, including site settings, customer accounts, rates, item masters, and rules. The position requires coordination with Production, Warehouse, Customer Service, Technical, and accounting departments to determine the needs and configuring of the system.

Duties and Responsibilities:
Essential Functions:
<div><ul><li>Creating and maintaining all ERP system data.</li></ul>
<ul><li>Responsible for maintaining the overall system health and data integrity of the ERP.</li></ul>
<ul><li>Troubleshoot and analyze ERP problems reported by users, internal and external, and implement changes needed within the application to resolve.</li></ul>
<ul><li>Monitor, report, and help resolve integrations and other ERP related errors. Identify recurring ERP issues and recommend changes that could eliminate the ongoing problem.</li></ul>
<ul><li>Test and document new functionality within the ERP including custom work, reporting, integrations, and version upgrades. Report any problems and follow through until they are resolved.</li></ul>
<ul><li>Responsible for data and collaborating with Business Analytics for accurate and usable data. This will include working with Executives, Managers, Customer Service, and Customers.</li></ul>
<ul><li>Establishing and Maintaining customer portal access</li></ul>
<ul><li>Document support tasks using help desk software. Identify recurring problems and implement changes to reduce support situations.</li></ul>
<ul><li>After hours or on-call availability as needed</li></ul>
<ul><li>Identifies continuous improvement opportunities utilizing ERP technology and processes.</li></ul>
<ul><li>Respond to other assignments as needed within the office and overall Division.</li></ul>
</div>
Job Specifications:
<div><ul><li>Experience working with manufacturing/logistics software required.</li></ul>
<ul><li>Intermediate to advanced computer skills using Microsoft Office, Excel and ERP software applications.</li></ul>
<ul><li>Prior experience in ERP and administrative support, manufacturing and logistics preferred.</li></ul>
<ul><li>Excellent interpersonal and communication skills, written and verbal.</li></ul>
<ul><li>Ability to prioritize, organize and handle multiple tasks in a fast pace administrative environment.</li></ul>
<ul><li>Able to work and communicate with employees at all levels of operations.</li></ul></div></div>

ERP Support

Laser Treatment PR

First Capital Payments is looking for a greatly motivated person to join our team!Position Summary:You will work as a member of a customer service/support team and will report directly to the Director of Operations. We will train you in the payment processing industry software and point of sales systems. You will provide both on and off-site support, telephone support and remote access support for hardware and software for our clients. You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients.Duties and Responsibilities:&sect; Maintain technical knowledge related to our suite of hardware and software product lines and industry&sect; Setup, configure, and test hardware and software components&sect; Install software and hardware at client sites&sect; Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems&sect; Provide training to clients regarding software, hardware, and troubleshooting techniquesRequired Skills/Experience:&sect; Valid Driver&rsquo;s license&sect; Ability to manage and prioritize multiple tasks in office and at on-site client location&sect; Advanced written and oral skills&sect;&sect; Expertise in Microsoft Office and Operating Systems&sect;&sect; Basic computer hardware knowledge&sect;&sect; IOS (Apple) experienceCompensation:&sect; Hourly rate&sect; Bonus for on call rotation&sect; Health insurance&sect; IRA with company match&sect; Paid vacation, holidays&sect; Free life insuranceThis is a full-time position.First Capital Payments is an equal opportunity employer.First Capital Payments150 State Street, Ste 140Rochester, NY 14614Phone: (585) 325-4010Fax: (585) 325-4013Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Rochester, NY (Required)</li></ul>Ability to Relocate:<ul><li>Rochester, NY: Relocate before starting work (Required)</li></ul>Work Location: In person

Software Support

Search 10000+ Software support representative jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 software support representative jobs Near Me

IT Support Representative

IT Support Representative

Remote Software Support Specialist

Software Support Specialist

Software Support Specialist

ERP Support

Software Support