software support specialist

Sarmad

<div><p>We are seeking a dedicated and skilled Technical Support / Application Support Specialist to join our team. The role is responsible for handling technical support tickets from customers, ensuring timely resolution or escalation, monitoring system availability, and managing incidents in alignment with organizational service-level objectives. The ideal candidate should have strong problem-solving skills, application development and troubleshooting experience, and the ability to collaborate effectively with internal teams to ensure smooth operations.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li><b>Ticket Management</b>
</li><li><ul><li>Receive, analyze, and respond to technical support tickets raised by customers.
</li><li>Provide first-level troubleshooting, solutions, or guidance to resolve issues.
</li><li>Accurately categorize, prioritize, and document tickets in the support system.
</li><li>Escalate unresolved or complex issues to the appropriate technical or development teams.
</li></ul></li><li><b>Incident Management</b>
</li><li><ul><li>Act as the first point of contact during system incidents or outages.
</li><li>Coordinate incident response, including initial triage, escalation, and communication with stakeholders.
</li><li>Ensure incident resolution within agreed SLAs and document root cause and resolution steps.
</li></ul></li><li><b>System Monitoring</b>
</li><li><ul><li>Monitor the health and availability of applications and systems using monitoring tools such as New Relic, Grafana, or similar.
</li><li>Proactively identify performance issues, errors, or potential outages.
</li><li>Respond to system alerts and initiate corrective actions or escalate as needed.
</li></ul></li><li><b>Application Troubleshooting &amp; Support</b>
</li><li><ul><li>Utilize knowledge of application development and debugging to resolve technical issues.
</li><li>Collaborate with developers to analyze logs, code, and APIs to identify and address root causes.
</li><li>Support integration-related issues and provide recommendations for fixes or improvements.
</li></ul></li><li><b>Collaboration &amp; Communication</b>
</li><li><ul><li>Work closely with internal teams (infrastructure, development, QA, DevOps, etc.) to resolve escalated issues.
</li><li>Communicate updates to customers and stakeholders in a clear and timely manner.
</li><li>Provide feedback and insights to teams for continuous improvement of applications and services.
</li></ul></li><li><b>Documentation &amp; Reporting</b>
</li><li><ul><li>Maintain accurate and up-to-date records of incidents, tickets, and resolutions.
</li><li>Contribute to knowledge base articles, troubleshooting guides, and FAQs.
</li><li>Prepare periodic reports on ticket trends, recurring issues, and system performance.</li>
<li>Build RCA (Root Cause Analysis) for upcoming incidents.</li>
</ul></li></ul><p><b>Requirements</b></p><p></p><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
</li><li>1&ndash;3 years of experience in technical support, <b>application support, or application development</b> roles.
</li><li>Knowledge of the software deployment cycle, microservices, and API testing scenarios.</li>
<li>Knowledge of DB queries and troubleshooting.</li>
<li>Familiar with various programming languages (Java, NodeJS, Flutter, React....etc).</li>
<li>Hands-on experience with application troubleshooting (logs, debugging, APIs, integrations, database queries).
</li><li>Familiarity with system and application monitoring tools (<b>New Relic</b>, Grafana, Prometheus, etc.).
</li><li>Strong knowledge of ITIL principles (Incident, Problem, and Change Management).
</li><li>Familiarity with ticketing systems (e.g., Jira Service Desk, ServiceNow, Zendesk, etc.).
</li><li>Familiar with the FinTech industry.</li>
<li>Excellent troubleshooting, analytical, and problem-solving skills.
</li><li>Strong communication and customer service skills.
</li><li>Ability to work under pressure and handle multiple tasks simultaneously.
</li><li>Willingness to participate in on-call rotations for incident handling (if applicable).</li>
</ul><p><b>Benefits</b></p><ul>
<li>Hybrid work model</li>
<li>Healthy working environment</li>
<li>Medical Insurance</li>
<li>Social Insurance</li></ul></div>

Technical Support / Application Support Specialist

TAWANTECH

<div><h3 class="jobSectionHeader"><b>Role Overview:</b></h3><p>
The Application Support L1 Specialist is responsible for ensuring the smooth operation and stability of critical business applications. This role serves as the first line of support for application-related issues, managing relationships with business teams, and coordinating with IT teams to resolve incidents within agreed Service Level Agreements (SLA).</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li>Act as the first point of contact for business teams regarding application-related issues.
</li><li>Monitor and ensure smooth day-to-day operation of critical business applications.
</li><li>Log, track, and resolve incidents and service requests within defined SLAs.
</li><li>Escalate complex issues to higher support levels or specialized IT teams as needed.
</li><li>Collaborate with infrastructure, database, and development teams to resolve system problems that may impact business operations.
</li><li>Provide regular updates and communication to business stakeholders on issue status and resolution.
</li><li>Document troubleshooting steps, solutions, and knowledge articles to support continuous improvement.
</li><li>Support minor configuration, maintenance, and testing activities for business applications.
</li><li>Participate in incident reviews and contribute to root cause analysis.
</li></ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
</li><li>1&ndash;3 years of experience in application support or IT helpdesk roles.
</li><li>Strong understanding of IT systems, applications, and databases.
</li><li>Familiarity with ITIL processes and SLA management.
</li><li>Excellent troubleshooting and problem-solving skills.
</li><li>Strong communication and stakeholder management abilities.
</li><li>Ability to work under pressure and handle multiple priorities.
</li><li>Basic knowledge of SQL or scripting is a plus.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Key Competencies:</b></h3><ul>
<li>Customer-oriented mindset.
</li><li>Analytical thinking.
</li><li>Team collaboration.
</li><li>Attention to detail.</li></ul></div>

Application Support L1 Specialist

ZeroFOX

<div><p>ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox&rsquo;s inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks.</p><p></p><p><br>
This successful candidate will work to build robust and meaningful relationships, both internally and externally, to keep feedback loops active, provide amicable customer solutions, and be technically competent on the ZeroFox Saas platform. This is an exciting opportunity that requires strategic thinking and data-driven decision making. Competitive candidates must feel comfortable working with both highly technical and non-technical disciplines to ensure that data and systems are used to effect appropriate outputs and results. The ability to create repeatable processes and identify, manage, and mitigate risks will be paramount to drive scale and extensive enterprise growth.</p><p></p><p><br>
This is a high visibility role within the organization and your team&rsquo;s work will directly impact the success of ZeroFox customers and partners.</p><p></p><ul>
<li>Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow.</li>
<li>Consistently leverage established process and procedure for a high volume of information requests.</li>
<li>Act as an escalation point for internal and external stakeholders</li>
<li>Assist Customer Support Manager to optimize success and support processes and ensure support quality</li>
<li>Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention</li>
<li>Provide excellent customer experiences to delight our customers in every interaction</li>
</ul><p><b>Requirements</b></p><ul>
<li>Customer success / support experience typically obtained in 2-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration</li>
<li>Solid organizational &amp; prioritization ability; proven ability to work effectively on multiple projects simultaneously</li>
<li>Excellent client-facing communications - both written &amp; verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem.</li>
<li>Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions</li>
<li>Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform</li>
<li>Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools)</li>
<li>Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base</li>
<li>Ownership of work; unafraid to take control and see projects to completion</li>
<li>Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems</li>
<li>Experience using systems such as Zendesk and/or Salesforce</li>
<li>Ability to thrive on change! Great is better than good and dissatisfied with the &ldquo;status quo&rdquo;</li>
<li>Written and spoken fluency in English</li>
<li>Willingness to work an alternative work schedule, including early morning or overnight shifts</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive compensation</li>
<li>Community-driven culture with employee events</li>
<li>Generous time off</li>
<li>Best-in-class benefits</li>
<li>Fun, modern workspace</li>
<li>Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture</li></ul></div><p></p>

Platform Support Specialist

Asterisk Solution

<p>Job description:</p><p>Asterisk Solutions Pvt. Ltd. is seeking a <b>Software Support Engineer</b> to provide technical assistance to customers, troubleshoot software issues, and coordinate with the development team to ensure efficient issue resolution. The ideal candidate should have strong SQL Server expertise, excellent communication skills, and the ability to manage customer queries effectively.</p><p><b>Responsibilities:</b></p><ul><li>Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues</li><li>Use SQL server programming to diagnose and solve customer issues</li><li>Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System</li><li>Coordinate with development with strategies to resolve software issues</li><li>Use active troubleshooting to resolve hardware or software issues within specified time frames</li><li>Document action taken, escalate call if necessary.</li></ul><p><b>Qualification:</b></p><ul><li>Masters in Computer Sciences / Bachelors of Computer Sciences</li><li>Hands on experience with Microsoft SQL Server.</li><li>Proven Spoken English skills.</li><li>Troubleshooting software queries Experience with a helpdesk ticketing system.</li><li>Proficiency in English communication is a key requirement for all applicants.</li></ul><p>Office Timing: 4:00 PM to 1:00 AM</p><p>Office Location: E-11/3 Islamabad.</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Software Support Engineer

Safe Software

<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>1&ndash;2 years of experience in software/application support.</li><li>Hands-on experience with <b>SQL Server</b> and <b>MySQL</b> (queries, procedures, debugging, complex query writing, and database issue resolution).</li><li>Good understanding of <b>Banking/Financial Services workflows</b> (preferred).</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Knowledge of <b>VB</b> (added advantage).</li><li>Knowledge of <b>hardware troubleshooting</b> (added advantage).</li><li>Must have <b>own laptop</b>.</li><li>Must have a <b>two-wheeler with a valid license</b>.</li><li><b>Male candidates preferred</b>.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;30,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft SQL Server: 1 year (Preferred)</li><li>software support: 1 year (Preferred)</li><li>MVC: 1 year (Preferred)</li><li>.NET: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Be part of a groundbreaking initiative that's reshaping e-commerce across MENA! Amazon Now Operations is launching innovative business models, and we're seeking a detail-oriented Project Support Specialist to drive our success.<br>
<br>
About the Role: Join our dynamic team as we revolutionize fast delivery through our 1P Stores initiative. This role combines operational excellence with project support to ensure seamless store launches and operations.<br>
<br>
Key Responsibilities: &bull; Execute and monitor store launch programs through systematic site visits &bull; Maintain and update comprehensive project checklists &bull; Manage non-inventory stock using Coupa (Amazon's Purchasing System) &bull; Coordinate with vendors and internal stakeholders to ensure inventory accuracy &bull; Identify and escalate potential risks and concerns &bull; Drive process improvements and implement best practices &bull; Support the development and execution of new business models<br>
<br>
What You'll Need: &bull; Strong analytical and problem-solving skills &bull; Excellent attention to detail and organizational abilities &bull; Experience in inventory management or retail operations (preferred) &bull; Strong communication and stakeholder management skills &bull; Ability to work independently and manage multiple priorities &bull; Proficiency in Microsoft Office and inventory management systems<br>
<br>
Why Amazon Now? &bull; Be part of Amazon's next big innovation in MENA &bull; Work with cutting-edge technology and processes &bull; Contribute to transforming the customer shopping experience
<br>
<br>
Join us in making history as we continue to innovate and deliver exceptional service to our customers. At Amazon, we're committed to being Earth's most customer-centric company, and we need passionate individuals like you to help us achieve this vision.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><p>
A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.<br>
Strong communication skills (written and verbal).<br>
Proficiency in MS Excel.<br>
Ability travel to different stores within UAE.</p><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><p>
A self-motivated person with the ability to motivate the associates/team members.<br>
Strong execution skills, action oriented, go getter.<br>
Resourceful to identify the way to get things done using limited resources.<br>
Ability to work under pressure situations.<br>
Ability to work in ambiguous situations and to come out with solutions as per the situations faced.<br>
Good people management skills.<br>
Good analytical and problem solving skills.<br>
1-3 yrs of experience in managing a process and people as a lead.<br>
Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</p></div>

Project Support Specialist, Amazon Now

St. Luke's Health System

<div>Overview:
<div><b>
Overview</b></div><div>
St. Luke&rsquo;s Health System in Boise, ID is seeking a dedicated and knowledgeable Application Training and Support Specialist 3 to join our Community Connect team.
</div><div>This role is designed for a professional with strong expertise in electronic health record (EHR) systems, particularly Epic, and offers a unique opportunity to collaborate closely with our independent Community Connect partner clinics, focusing on enhancing their productivity and workflow efficiency within Epic. If you excel in training, relationship-building, and project implementations, we invite you to apply!</div><div>
The ideal candidate will:</div><ul><li>
Lead engaging in-person and virtual trainings for various Epic applications for independent Community Connect clinics.
</li><li>Experience working in an EHR with a solid understanding of clinical workflows to be able to support clinicians and clinical support staff.
</li><li>Support Epic implementations by collaborating closely with stakeholders to ensure a seamless transition, developing effective workflows, and providing ongoing support.
</li><li>Participate in projects and opportunities to implement new Epic functionality and features that address evolving clinical and operational needs.</li><li>
Ability to lead, influence, and coordinate stakeholders and cross-functional teams to plan and execute on deliverables.</li><li>
Facilitate in-person and virtual rounding and upgrade education meetings with independent clinics.</li><li>
Employ exceptional follow-up skills and attention to detail to ensure seamless operations.</li></ul><div>
Under limited supervision, the Applications Training &amp; Support Specialist (ATSS) is responsible for oversight of Health Information Technology education development and delivery to clinical and business end-users. The ATSS partners with area leaders and Informaticists to analyze and evaluate existing system functionality to best support clinical and business end users in safe and efficient utilization of the electronic medical record (EMR) system.</div><div>
This position&rsquo;s job responsibilities include but are not limited to:</div><ul><li>
Serves as an initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review. Serves as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.). Provides support by troubleshooting identified mSL and other single-application end user facing system issues. Assists with root cause analysis and resolving problems through appropriate methodologies and communication with end-users and service line leaders. In collaboration with end users and system leadership, through accurate training, comprehensive real-time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies.</li><li>
Supplements initial/on-going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provides supplemental support in performing competency assessments related to provider/clinician EMR use.</li><li>
Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other training quality mechanisms to measure the effectiveness of training interventions.</li><li>
Partners with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high quality/fidelity training. Ensures competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.</li><li>
Leads the development and assists in analyzing existing and gathering requirements for training materials, serving as subject matter expert in validating training documents/curriculum requiring updating. Ensures Epic training environment is maintained and up-to-date to support training needs through accurate configuration of the MST environment. Optimizes single application, complex, clinical and business workflows through in-depth analyses of current state and a comprehensive understanding of system functionality. Gathers requirements for potential changes. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
</li><li>Supports system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements. Tests/validates new build for single application enhancements/upgrades. Supplements system go-live support for new implementations and enhancements. Responsible for developing and communicating system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization.</li><li>
Participates in local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise. Maintains local level subject matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions.</li><li>
Responsible for mentoring and developing the technical and facilitation skills of lower level ATSS team members. May function as a first-level supervisor or &quot;lead&quot;.
</li><li>Perform other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
Qualifications</b></div><ul><li>
Education: Bachelor&rsquo;s degree
</li><li>Experience: 3 years additional relevant experience.</li><li>
Licenses/Certifications: None</li></ul><br>
<div></div>
What&rsquo;s in it for you:
<div>
At St. Luke&rsquo;s, caring for people in the communities we serve is our mission &ndash; and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.</div><div></div><div><br>
St. Luke&rsquo;s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.</div><div></div><ul><li><br>
Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.</li></ul></div>

Applications Training & Support Specialist 3

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