software support specialist

Finova Labs

Job Summary:The Software &amp; Hardware Support Specialist is responsible for providing technical support to end users for desktop systems, software, and hardware. This role ensures the smooth operation of technology infrastructure, including troubleshooting issues, installing software and hardware, and maintaining IT assets. The ideal candidate has strong communication skills, a customer-service mindset, and solid technical expertise.Key Responsibilities:<ul><li>Provide first- and second-level support to users on hardware, software, and network issues.</li><li>Connect with users remotely using tools like AnyDesk to diagnose and resolve technical issues efficiently.</li><li>Troubleshoot and resolve technical problems via phone, email, chat, remote tools</li><li>Document incidents, problems, and solutions in the service desk ticketing system (e.g., Service Now, Zendesk, Jira).</li></ul>Requirements:Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).</li><li>1&ndash;2 years of experience in desktop or technical support role.</li></ul>Soft Skills:<ul><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent time management and organizational skills.</li><li>Customer-focused attitude and professional demeanour.</li></ul>What We Offer:<ul><li>Market competitive salary.</li><li>A collaborative and growth-oriented remote work environment.</li><li>Opportunities for professional development and career advancement.</li></ul>Position: RemoteTimings: 7:00 PM to 4:00 AM (Monday to Friday)Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you comfortable working in night shift (7:00 PM to 4:00 AM)?</li></ul>Work Location: Remote

Software & Hardware Support Specialist

UL Solutions

<div>JOB RESPONSIBILITIES:
<ul><li>Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
</li><li>Provide assistance to existing customers at critical times of the year
</li><li>Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system&rsquo;s database
</li><li>To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
</li><li>Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
</li><li>Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
</li><li>Provide training to customers on existing functionality
</li><li>Draft training documentation both generically for the system and for customer-specific purposes.
</li><li>Perform additional duties as needed</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related technical discipline preferred
</li><li>Minimum one (1) years of experience in software troubleshooting, technical support, or relevant
</li><li>experience
</li><li>Minimum two (2) years working in Java development along with experience with relational databases or technical experience is required (in particular SQL &amp; XML), PL/SQL highly desirable
</li><li>Experience working to effectively troubleshoot, and problem solve. This includes being able to
</li><li>work independently to analyze the situation, identify obstacles, obtain key pieces of information,
</li><li>and apply knowledge gained to rectify situations and gain mutual resolution
</li><li>Ability to learn new technologies while maintaining high levels of performance in a high-pressure
</li><li>environment
</li><li>Familiarity with web-based applications and software implementation/configuration
</li><li>Strong communication, both written and verbal
</li><li>Ability to build positive and effective relationships with internal teams across all functions
</li><li>Ability to build and maintain positive and effective relationships with customers
</li><li>Demonstrate proactivity and a drive to learn and improve
</li><li>Industry knowledge in the field of Sustainability (both management and reporting) is a plus</li></ul></div>
 <div>A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers&rsquo; product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers&rsquo; products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.</div>

Software Technical Support Specialist

Sumeru INC

Job Title: IT Software Release Specialist Location: Remote Employment Type: Contract-to-Hire (11 Months) Pay Rate: $45 &ndash; $51/hrJob Summary:We are seeking an experienced Software Release Specialist to join our team supporting software configuration and release management activities. The ideal candidate will have a strong technical background in SCM, scripting, version control systems, and troubleshooting.This role involves coordinating releases across multiple environments, maintaining code repositories, and working closely with development, QA, and support teams.Key Responsibilities:<ul><li>Manage software release processes and deployments</li><li>Maintain and review code repositories (SVN, Git, Azure DevOps)</li><li>Troubleshoot build/compilation issues</li><li>Write and maintain automation scripts (Bash, Python, Perl, etc.)</li><li>Work with ticketing systems (ServiceNow, Footprints)</li><li>Support and improve CI/CD pipelines using Jenkins, MSBuild, ANT</li><li>Collaborate with cross-functional teams to resolve post-release issues</li><li>Ensure adherence to release management policies and procedures</li></ul>Must-Have Skills:<ul><li>3+ years of software configuration management (SCM) and release management experience</li><li>Experience with version control systems: SVN, Git, Azure DevOps</li><li>Hands-on scripting in Bash, KSH, Python, Perl, PowerShell</li><li>Strong knowledge of Linux/Unix command line</li><li>Familiarity with CI/CD tools: Jenkins, MSBuild, ANT</li><li>Experience with ticketing systems like ServiceNow or Footprints</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication and interpersonal skills</li><li>Ability to multi-task and work independently</li></ul>Nice-to-Have Skills:<ul><li>Progress 4GL experience</li><li>Experience in software QA environments</li><li>Knowledge of IIS or Apache web server configuration</li><li>Experience with PCT scripting or legacy system integration</li></ul>Job Type: ContractPay: $45.00 - $51.00 per hourExpected hours: 40 per weekWork Location: Remote

Software Release Specialist

Sundus

<div>
 
 (EMIRATIZATION - UAE NATIONAL ONLY)
 
 
 
 
 Job Title:
 
 Senior Specialist Applications
 
 
 
 Job code:
 
 JPC - 4736
 
 
 
 Location: Abu Dhabi
 
 , UAE
 
 
 
 Experience:
 
 4 to 6 years
 
 
 
 Language:
 
 Excellent in English and Arabic
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Receives support requests, diagnoses the problems, and works on solution to ensure smooth operations.
 </li>
 <li>
 Installs software, configures applications/licenses, and solves log in/passwords issues.
 </li>
 <li>
 Creates emails accounts, creates active directories for new users, assign telephone extensions, and disables accounts of separating users.
 </li>
 <li>
 Ensures that application backups are done on a regular basis and fine-tunes all applications to attain peek system performance.
 </li>
 <li>
 Assists in performing user migration to new software or to updated software versions and ensures system integrity in the migration process.
 </li>
 <li>
 Implements new software to enhance the ability of troubleshooting problems and streamlining IT responsiveness and assistance.
 </li>
 <li>
 Records employee queries and analyses support request database to identify trends and underlying problems.
 </li>
 <li>
 Provides statistical data and reports on regular and ad-hoc basis for management and key departments.
 </li>
 <li>
 Provides enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
 </li>
 <li>
 Ensures the effective and timely resolution of technical customer problems; keeps customers informed of the status of their request and finally informs the service desk with status of calls and solutions, post completion
 </li>
 </ul>
</div>

Senior Specialist Applications

S R International Inc

<div>Looking for Arizona Residents only 
 
State of AZ -7508 - AZDOT - IT Software Licensing Specialist (100% Onsite.)
 
 
Job Description: 
 
 
 
<ul><li>Manage software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.</li>
<li>Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.</li>
<li>Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.</li>
<li>Manage, Maintain and coordinate software assets for existing approved software.</li>
<li>Respond to requests for technical assistance via phone, chat or email for Software assets.</li>
<li>Assist in facilitating software requests for existing approved software.</li>
<li>Research questions using available information resources.</li>
<li>Advise user on appropriate action.</li>
<li>Follow Information Technology process, standard, governance and procedures.</li>
<li>Follow up with customers and users to ensure complete resolution of issues.</li>
<li>Identify and escalate situations requiring urgent attention.</li>
<li>Track and route problems and requests and document resolutions.</li>
<li>Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.</li>
</ul>Qualifications &amp; Educational Requirements: 
 
<ul><li>General knowledge of the organization's policies and procedures</li>
<li>General knowledge of software licensing and asset management methodologies and tools</li>
<li>Knowledge of technology asset life cycle management processes</li>
<li>Ability to maintain accurate documentation and records.</li>
<li>Demonstrated ability to work collaboratively in teams and across organizations</li>
<li>Demonstrated ability to balance, prioritize and organize multiple tasks</li>
<li>1-2 years of experience in project coordination</li>
<li>Experience with ServiceNow
</li><li>Experience with Google Suite</li>
<li>1-2 years of experience in software asset management (SAM) tools
</li><li>1-2 years of experience in software licensing compliance, licensing metrics (e.g., per-user, per-device, subscription) and legal terms.
</li><li>1-2 years of experience in software contract negotiation
</li><li>1-2 years of experience in software vendor management
</li><li>1-2 years of experience in software Cross-functional Collaboration</li>
<li>1-2 years of experience in software Reporting and Analysis</li></ul></div>

IT Software Licensing Specialist (100% onsite)

Blueprint Solutions

<div><h1 class="jobSectionHeader">Company Description</h1> 
<div><div>We are a growing software and services company, providing clinical office management software for hearing healthcare clinics around the world. Our software is cloud-based and built on the latest technologies, including React, Java, and Spring Boot. We are a young, fun group, that works hard and plays hard as a team. Mentoring and collaboration are part of what we do every day. Start a career in software and learn from the ground up.</div></div></div>
 Software Support and Training Specialist
 <div><div><div>Roles and Responsibilities

The ideal candidate will possess exceptional interpersonal skills, enabling them to swiftly build and maintain strong professional relationships with both customers and colleagues. They will demonstrate a natural aptitude for problem-solving and exhibit a keen attention to detail. This individual will be proactive in taking ownership of tasks and projects, ensuring their successful completion. A high level of technological proficiency is essential, with a strong command of office software and comfort with electronic communications and internet technologies.

As a member of a rapidly expanding med-tech company, you will be required to demonstrate adaptability and flexibility in addressing a range of challenges. This role offers numerous opportunities for learning and professional development, with your career progression determined by your skills, capabilities, and ambition to succeed.

As a member of the software support team at Blueprint Solutions, you will deliver outstanding technical support to our customers across multiple platforms, including Freshdesk, ConnectWise Control, and telephone. You will lead the training and implementation of our clinic management software, serving as the primary point of contact for clients throughout the onboarding process.

Your responsibilities will include accurately identifying, replicating, and documenting issues to ensure effective issue resolution. You will collaborate closely with cross-functional teams to maintain thorough documentation and drive timely resolution of all findings within Freshdesk and JIRA. Additionally, you will manage client requests for system enhancements or modifications to our continuously evolving software.

Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Business, Liberal Arts, Social Sciences, or Science fields preferred or 2-3 years of experience in technology or customer service</li>
<li>Logical troubleshooting skills and techniques</li>
<li>Strong interpersonal and presentation skills</li>
<li>Self-starter &mdash; able to use reference material to work independently</li>
<li>Excellent attention to detail</li>
<li>Customer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical setting</li>
<li>Recent graduates welcomed</li>
</ul>
Benefits:
<ul>
<li>3 weeks PTO earned the first year</li>
<li>Competitive salary</li>
<li>Tuition reimbursement</li>
<li>401K</li>
<li>Health care insurance</li>
<li>Disability insurance</li>
</ul>
Starting salary 50k depending on experience.

To apply, please email your resume to jobs@blueprintsolutions.us.</div></div></div>

Software Support and Training Specialist

Mac Care

Summary:The Quality Support Specialist will uphold the highest quality care for all assigned patients, understanding the regulatory reporting requirements for quality measure compliance. This role will assist the organization in staff training, coordination, and outreach events, as well as documented compliance with quality measures in accordance with HEDIS and/or payor quality requirements.The Quality Support Specialist will report to the Senior Manager of Quality Improvement-Population Health. The Population Health Team is committed to supporting IntraCare&rsquo;s network of primary care physicians to achieve improvements in patient care outcomes and financial rewards related to value-based care. Population Health Team members must have a passion for patient care and creative innovation and insight into programs that support the company&rsquo;s goals and initiatives.Key Responsibilities:<ul><li>Coordinates with medical practices and providers with recommendations for health screenings, patient assessments and well care visits.</li><li>Supports provider practices by identifying workflow gaps, trends and suggesting best practice initiatives to improve performance in clinical and quality metrics.</li><li>Tracks all tasks closely to completion and reports progress in order to ensure positive performance results.</li><li>Collects and enters data with high attention to detail. Documents information completely, accurately, and in a timely manner. Keeps records of interactions, demographic updates, and other key details as well as presents those records when requested by the Population Health Team.</li><li>Builds and maintains professional relationships with individuals and organizations that can support IntraCare&rsquo;s goals including, but not limited to health plan representatives, provider practices, and internal departments.</li><li>Accurately and efficiently conducts medical record review and abstraction with respect to the given guidelines of CMS and/or payor requirements. Scans/downloads relevant components from the medical record to support reviews performed.</li><li>Achieves assigned targets/goals on daily/weekly/monthly basis</li><li>Works collaboratively with Network and MSO departments to improve quality results.</li><li>Maintains confidentiality and adheres to HIPAA requirements including communication procedures, guidelines, and policies.</li><li>Proactively escalates gaps and issues of attention to supervisor or designated business owner.</li><li>Other duties as assigned.</li></ul>Required Qualifications:<ul><li>High School Diploma</li><li>Ability to multi-task and work under narrow timelines</li><li>Basic understanding of the healthcare industry</li><li>Professional conduct and communication skills set with basic English language</li><li>1+ years of working experience with Microsoft Word and Excel</li><li>Software literate to grasp different interfaces of different EMRs</li><li>Demonstrated ability to work independently toward established goals</li><li>Target orientated personality and attitude</li><li>Keen to learn and expand knowledge within the industry</li></ul>Preferred Qualifications:&middot; EMR (Electronic Medical Records) knowledge and experience<ul><li>Relevant experience in the healthcare industry</li></ul>&middot; Familiarity with medical terminology<ul><li>1+ years of HIPAA compliance requirements knowledge</li></ul>Job Type: Full-timeWork Location: In person

Quality Support Specialist

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