software support specialist

Fresha

<div>
 <strong>
  About Fresha
  <br/>
  <br/>
 </strong>
 Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 <br/>
 <br/>
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 <br/>
 <br/>
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 <br/>
 <br/>
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 <br/>
 <br/>
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.
 <br/>
 <br/>
 Working collaboratively with partners, you will be accountable for Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha.
 <br/>
 <br/>
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 <br/>
 <br/>
 <strong>
  Delight our partners and their clients
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner&rsquo;s clients
  </li>
  <li>
   Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams
  </li>
  <li>
   Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention
  </li>
  <li>
   Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business
  </li>
  <li>
   Be a proactive problem solver, going the extra mile to delight our partners
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Testing and investigating
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively test and investigate problems that our partners raise in our software
  </li>
  <li>
   Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving
  </li>
  <li>
   Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  High Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha
  </li>
  <li>
   Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets
  </li>
  <li>
   Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure
  </li>
  <li>
   Support your CX colleagues to achieve their targets and become high performers
  </li>
  <li>
   Constantly strive to raise the standards across the team to create a high performing culture
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How To Be Successful At Fresha
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Curious problem solver, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations
  </li>
  <li>
   Passionate about delighting our partners and their clients so they never want to leave Fresha and advocate for the brand
  </li>
  <li>
   Deliver high quality written responses in English to partner questions and queries
  </li>
  <li>
   Technical mindset, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software
  </li>
  <li>
   Ability to work at pace, continually learning as our software continue to grow and evolve
  </li>
  <li>
   Comfortable dealing with ambiguity and learning through testing and using the product
  </li>
  <li>
   Enthusiasm, positivity and a can do attitude
  </li>
  <li>
   Comfortable taking feedback on board, applying it to your daily activities and demonstrating humility
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inclusive workforce
  <br/>
  <br/>
 </strong>
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 <br/>
 <br/>
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 <br/>
 <br/>
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 <br/>
 <br/>
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
</div>


B2B Software Customer Support Specialist (Dubai)

<div><div><b>About Fresha</b></div><div></div><div><br>
Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div><div></div><div><br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div><div></div><div><br>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div><div></div><div><br>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div><div></div><div><br>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div><div></div><div><b><br>
Role overview</b></div><div></div><div><br>
Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.</div><div></div><div><br>
Working collaboratively with partners, you will be accountable for Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha.</div><div></div><div><br>
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div><div></div><h3 class="jobSectionHeader"><b><br>
Delight our partners and their clients</b></h3><ul><li>
Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner&rsquo;s clients</li><li>
Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams</li><li>
Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention</li><li>
Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business</li><li>
Be a proactive problem solver, going the extra mile to delight our partners</li></ul><h3 class="jobSectionHeader"><b>
Testing and investigating</b></h3><ul><li>
Proactively test and investigate problems that our partners raise in our software</li><li>
Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving</li><li>
Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes</li></ul><h3 class="jobSectionHeader"><b>
High Performance
</b></h3><ul><li>Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha</li><li>
Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets</li><li>
Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure</li><li>
Support your CX colleagues to achieve their targets and become high performers</li><li>
Constantly strive to raise the standards across the team to create a high performing culture</li></ul><h3 class="jobSectionHeader"><b>
How to be successful at Fresha</b></h3><ul><li><b>
Curious problem solver</b>, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations</li><li><b>
Passionate about delighting our partners</b> and their clients so they never want to leave Fresha and advocate for the brand</li><li><b>
Deliver high quality written responses</b> in English to partner questions and queries</li><li><b>
Technical mindset</b>, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software</li><li><b>
Ability to work at pace</b>, continually learning as our software continue to grow and evolve</li><li><b>
Comfortable dealing with ambiguity</b> and learning through testing and using the product</li><li><b>
Enthusiasm, positivity</b> and a can do attitude</li><li><b>
Comfortable taking feedback on board</b>, applying it to your daily activities and demonstrating humility</li></ul><div><b>
Inclusive workforce<br>
</b></div><div></div><br>
<div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div><div></div><div><br>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div><div></div><div><br>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div><div></div><div><br>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div></div>

<div> <b> <u>About Fresha</u> </b> </div> <div> <br> </div> <div>Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div> <div> <br> </div> <div>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div> <div> <br> </div> <div>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div> <div> <br> </div> <div>Fresha s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div> <div> <br> </div> <div>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div> <div> <br> </div> <div> <b>Role overview</b> </div> <div> <br> </div> <div>Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.</div> <div> <br> </div> <div>Working collaboratively with partners, you will be accountable for  Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha. </div> <div> <br> </div> <div>This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div> <div> <br> </div> <div> <br> </div>  <div> <div> Delight our partners and their clients <ul> <ul> <li>Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner s clients</li> <li>Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams</li> <li>Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention</li> <li>Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business</li> <li>Be a proactive problem solver, going the extra mile to delight our partners</li> </ul> </ul> </div> </div> <div> <div> Testing and investigating <ul> <ul> <li>Proactively test and investigate problems that our partners raise in our software</li> <li>Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving</li> <li>Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes</li> </ul> </ul> </div> </div> <div> <div> High Performance <ul> <ul> <li>Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha</li> <li>Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets </li> <li>Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure</li> <li>Support your CX colleagues to achieve their targets and become high performers</li> <li>Constantly strive to raise the standards across the team to create a high performing culture</li> </ul> </ul> </div> </div> <div> <div> How to be successful at Fresha <ul> <ul> <li> <b>Curious problem solver</b>, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations</li> <li> <b>Passionate about delighting our partners</b> and their clients so they never want to leave Fresha and advocate for the brand</li> <li> <b>Deliver high quality written responses</b> in English to partner questions and queries</li> <li> <b>Technical mindset</b>, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software</li> <li> <b>Ability to work at pace</b>, continually learning as our software continue to grow and evolve</li> <li> <b>Comfortable dealing with ambiguity</b> and learning through testing and using the product </li> <li> <b>Enthusiasm, positivity</b> and a can do attitude</li> <li> <b>Comfortable taking feedback on board</b>, applying it to your daily activities and demonstrating humility</li> </ul> </ul> </div> </div> <div> <div> <b>Inclusive workforce </b> </div> <div> <br> </div> <div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div> <div> <br> </div> <div>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div> <div> <br> </div> <div>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div> <div> <br> </div> <div>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div> </div>

Aligned Automation, LLC

<p><b>About us</b></p><p>Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world.</p><p>This position is for IT Infra Support Specialist to support one of our fortune clients.</p><p><b>Job Description:</b></p><p>As an Infrastructure Integrator your main function is leading the efforts to successfully implement and support the LP1 site infrastructure including but not limited to business and manufacturing workstations, peripherals, printers, telecom, and others. The role will support multiple business groups such as Manufacturing Operations, Supply Chain, Quality, Engineering, Technical services/Manufacturing Science. The resource will also participate in ad-hoc site infrastructure projects and ensure enterprise and organizational cybersecurity practices are followed. Finally, this role is also expected to implement and manage service management for the tech infrastructure at Client's, including driving efforts for periodic service reviews, with the intent to drive continuous service improvements.</p><p><b>Support Responsibilities:</b></p><ul><li>Perform technical requirements gathering and analysis of business and manufacturing IT infrastructure</li><li>Coordinate with other Clients groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs</li><li>Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.</li><li>Perform Cybersecurity assessments according to enterprise and organizational requirements</li><li>Train end user(s) on the operations of new equipment, workstation software, networking, etc</li><li>Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.</li><li>Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.</li><li>Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues</li><li>Provide strategy for immediate and future upgrades/patching of hardware and software applications</li><li>Providing supporting documentation for validation and testing of upgrades</li><li>Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity</li></ul><p><b>Desired Skills and Experience:</b></p><ul><li>GMP knowledge and training</li><li>Cybersecurity principles knowledge and training</li><li>Strong problem identification and resolution skills</li><li>Strong communication skills</li><li>Customer focused</li><li>Technical growth and application</li><li>Experience working in Parenteral manufacturing</li><li>Teamwork/Interpersonal skills</li><li>Understanding of Manufacturing safety &amp; quality</li><li>Strong Service Delivery skills using ITIL framework</li></ul><p><b>Experience:</b> 8+ years</p><p>If you are a highly motivated individual with a passion for helping organizations succeed, we invite you to apply for the position. In this role, you will have the opportunity to work with one of our fortune clients, tackle complex business challenges, and make a significant impact on organizational performance. We offer competitive compensation, professional development opportunities, and a supportive work environment.</p><p>Job Type: Contract</p><p>Pay: $35.00 - $50.00 per hour</p><p>Experience:</p><ul><li>IT Infra Support Specialist: 8 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Lebanon, IN 46052 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Lebanon, IN 46052: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Infrastructure Support Specialist

M2S Group

<p></p><div><p><b>JOB SUMMARY:</b><br>
The Systems Support Specialist I provides first-level technical support to staff across the agency&rsquo;s programs and administrative sites. This position assists in resolving hardware, software, and network issues, and supports end users with the use of computers, mobile devices, applications, and other information systems. The role ensures that technology resources function reliably, securely, and in alignment with organizational policies and industry standards. The Specialist works collaboratively within the IT team to maintain an efficient and secure technology environment that supports the agency&rsquo;s mission of serving individuals with autism and intellectual/developmental disabilities.</p>
<p><b>
WORK SCHEDULE:</b><br>
Adelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities.</p>
<div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b><br>
<ul><li>Provide technical assistance.</li><li>Diagnose and resolve issues with computer hardware, software, printers, and peripherals in a timely and professional manner.</li><li>Configure and maintain desktops, laptops, tablets, and mobile devices for staff use.</li><li>Installs, configures, and maintains Active Directory infrastructure.</li><li>Install, update, and troubleshoot software applications and operating systems.</li><li>Ensure appropriate licensing and compliance for all software installations.</li><li>Assist in maintaining secure network connections and VPN access for remote users.</li><li>Perform regular maintenance, updates, and patches on systems and equipment.</li><li>Assist with user account management, permissions, and security settings within Active Directory or equivalent systems.</li><li>Support setup and configuration of network printers, file shares, and access controls.</li><li>Maintain inventory of technology assets, ensuring accurate tracking and documentation.</li><li>Assist with IT documentation, including system configurations, maintenance records, and support requests.</li><li>Secure all portable and networked devices in accordance with agency IT policies and applicable regulations
</li><li>Support and collaborate with the Systems Administrator on network tasks and infrastructure maintenance.</li><li>Provide basic training and guidance to staff on the use of hardware, software, and collaboration tools
</li><li>Promote best practices for cybersecurity, data protection, and appropriate technology use.</li><li>Secure all portable devices and systems with current encryption software that meet or exceed HIPAA compliant regulations.</li><li>Maintain required agency certifications</li><li>Communicate technical concepts to non-technical staff clearly and effectively.</li><li>Maintain confidentiality and comply with all IT security protocols and agency policies.</li><li>Perform all levels of hardware repairs, maintenance, technical assistance, and support a wide range of PC-Based computers.</li><li>Stay informed of new technologies, tools, and practices relevant to the agency&rsquo;s IT needs.</li><li>Participate in ongoing training and professional development as directed.</li><li>Perform other related duties as assigned.</li></ul></div>
<div><b>
SKILLS, KNOWLEDGE, AND ABILITIES:</b>
<br>
SKILLS:<br>
<ul><li>Strong troubleshooting and problem-solving skills.</li><li>Effective communication and interpersonal skills.</li><li>Time management and organizational skills.</li><li>Ability to manage multiple priorities and respond to urgent requests promptly.</li></ul></div>
<div>
KNOWLEDGE:<br>
<ul><li>Operating systems (Windows, macOS, Chrome OS).</li><li>Common productivity software (Microsoft 365, Google Workspace).</li><li>Network and hardware fundamentals (routers, switches, printers, cabling).</li><li>Information security principles and data protection practices.</li><li>Help desk ticketing and asset management systems.</li></ul></div>
<div>
ABILITIES:<br>
<ul><li>Work independently and collaboratively as part of a team.</li><li>Explain technical issues to users with varying levels of technical ability.</li><li>Maintain professionalism and patience in high-pressure situations.</li><li>Adhere to confidentiality, security, and compliance standards.</li><li>Learn and adapt quickly to new systems and technologies.</li><li>Uphold the organization&rsquo;s mission and values in all interactions.</li></ul></div>
<div><b>
EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:</b><br>
<ul><li>Associate's degree in information technology, Computer Science, or related field required; or an equivalent combination of education and experience.</li><li>3- 5 years of experience providing technical support in a networked environment.</li><li>Experience in a nonprofit, healthcare, or human services organization preferred.</li><li>Knowledge of Microsoft Windows environments, Office 365, and common business applications.</li><li>Familiarity with Apple products, mobile device management (MDM), and basic networking concepts desirable.</li><li>Professional certifications (A+, Network+, Microsoft, or similar) are preferred but not required.</li><li>Valid driver&rsquo;s license and reliable transportation to travel between program locations as needed.</li></ul></div>
<div><b>
WORK ENVIRONMENT AND PHYSICAL DEMANDS:</b><br>
<ul><li>Work is performed in an administrative building or program office environment</li><li>Must be able to lift up to 50 pounds as needed (e.g., supplies, office materials)</li><li>Must be able to remain in a stationary position or move about for extended periods of time</li><li>May occasionally be exposed to behaviors that require calm intervention or redirection</li><li>Exposure to behaviors that may require intervention or safety procedures.</li><li>Perform all requirements of physical management techniques (PMT).</li></ul></div>
<p>
Equal Employment Opportunity Statement<br>
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed
<br>
to creating an inclusive environment for all employees. We prohibit discrimination and
<br>
harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic
<br>
information, veteran status, sexual orientation, gender identity or expression, or any other
<br>
characteristic protected by federal, state, or local laws.</p><p><br>
A job description is not meant to be all inclusive of every task and/or responsibility</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

System Support Specialist

finalsite

<div><div>Job Description
</div><div><div><h5 class="jobSectionHeader"><b>Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community &mdash; and thrive. More than 7,000 schools and districts worldwide trust Finalsite&rsquo;s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit </b><b>www.finalsite.com</b><b>.</b></h5><h5 class="jobSectionHeader"><b><br>
VISION</b></h5>
Finalsite will transform the way school communities engage with their schools.<br>
<h5 class="jobSectionHeader"><b>
SUMMARY OF THE ROLE</b></h5></div><p>
The Data Support Specialist serves an essential role, meeting the data needs of clients through ticketing, phone, and chat channels. Data Support Specialists work to educate and empower, troubleshoot issues, and implement solutions for clients. Data Support Specialists work to ensure the data is accurate and up-to-date for our customers across all of our platforms.</p><h5 class="jobSectionHeader"><b>
LOCATION</b></h5><p>
100% Remote - Anywhere within the US</p><h5 class="jobSectionHeader"><b>
RESPONSIBILITIES</b></h5><ul><li><p>
Support clients by researching, resolving and recording data-related questions, tasks, and issues across Finalsite&rsquo;s software platforms</p></li><li><p>
Perform data sanitization, verification, import, and export functions across our products</p></li><li><p>
Create, Execute, and Modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third party systems, such as Student Information Systems.</p></li><li><p>
Coordinate and conduct phone or Zoom meetings to collaborate with clients and resolve escalated concerns.</p></li><li><p>
Maintain, troubleshoot, and modify software that interact with third party APIs in the pursuit of data integration</p></li><li><p>
Work closely with clients to advise and educate on best practices to ensure secure, efficient and sustainable data solution</p></li><li><p>
Attend daily standup and escalation meetings, and other team meetings as assigned.</p></li><li><p>
Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected</p></li><li><p>
Stay informed on the best practices and functionality across Finalsite&rsquo;s integration partners</p></li><li><p>
Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.</p></li><li><p>
Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.</p></li><li><p>
Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.</p></li><li><p>
Assist with Product Support backlog, as volume dictates.</p></li></ul><h5 class="jobSectionHeader"><b>
QUALIFICATIONS AND SKILLS</b></h5><ul><li><p>
Associate&rsquo;s or Bachelor&rsquo;s degree preferred, or commensurate experience.</p></li><li><p>
Advanced knowledge of Excel or Google Sheets functionality</p></li><li><p>
Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.</p></li><li><p>
Working knowledge of SQL</p></li><li><p>
Familiarity with Windows or UNIX basic administration</p></li><li><p>
Working knowledge of the Python programming and various scripting languages</p></li><li><p>
Ability to work with various protocols such as: HTTP, HTTPS, FTP, SFTP, and REST</p></li><li><p>
Experience working with APIs preferred.</p></li><li><p>
Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem solving skills</p></li><li><p>
Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations</p></li><li><p>
Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines</p></li><li><p>
Proven ability to learn new technologies as needed.</p></li><li><p>
Fluency in written and spoken English; comfortable relaying technical information to non-technical clients.</p></li><li><p>
Ability to multitask and maintain patience when faced with challenging situations.</p></li><li><p>
Prior customer service or technical support experience (2-5 years) preferred.</p></li><li><p>
Ability to cover evening and weekend hours, as required.</p></li></ul><h5 class="jobSectionHeader"><b>
RESIDENCY REQUIREMENT</b></h5><p>
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.</p><h5 class="jobSectionHeader"><b>
DISCLOSURES</b></h5><p>
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.</p></div></div>

Data Support Specialist

Nedo Pakistan

<p><b>NEDO Pakistan</b> provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.</p><p>Currently we are looking for the post of &ldquo;Software Support Executive&rdquo; for our TMS Division (Karachi).</p><p><b>Job Description</b></p><ul><li>Responsible for Installation, Configuration and Support of Software Products. Troubleshooting on site as well as managing online support.</li><li>Responsible for Installation, Configuration and Support of Software Products</li><li>Troubleshooting on site as well as managing online support.</li><li>Testing and Deploying Applications.</li><li>Deploying SQL Databases as well as managing Backup, Restore and Data Migration.</li><li>Giving Product Demonstrations and Presentations.</li><li>Complete all tasks in a timely manner</li></ul><p><b>Requirement:</b></p><p>Must have own bike</p><p><b>Minimum Education:</b></p><p>BS or B.com with computer short courses</p><p><b>Minimum Experience</b>:</p><p>6 months to 1 year.</p><p><b>Skills:</b></p><p>Strong Knowledge Of SQL Database Software Development Tools Software Analysis</p><p><b>Job Details</b></p><p><b>Industry:</b></p><p>Importers / Distributors/Exporters</p><p><b>Functional Area:</b></p><p>Software &amp; Web Development</p><p><b>Job Type:</b></p><p>Full Time/Permanent(9 to 6)</p><p><b>Job Shift:</b></p><p>General Shift (Day)</p><p><b>Job Location:</b></p><p>Shahrah e Faisal, Karachi</p><p><b>Gender:</b></p><p>Male</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

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