software support specialist

Limton Group of Companies

Limton Group of Companies is currently hiring for System Support Executive who will be reporting directly to Team Lead , responsible for on-site complaint handling, carrying out maintenance services on machines installed at client end.Requirements: -SHOULD HAVE GOOD COMMAND ON COMPUTERS, MICROSOFT WINDOWS AND SOFTWARE INSTALLATION. -Work closely with Hardware Support.Qualification Requirements DAE (Electronics / BSCExperience Requirements 1-2 Years/ Fresher(good knowledge in Hardware / Software)Skills Requirement At least 1+ years of experience in software support, with a strong focus on SQL and query optimization.degree in Computer Science, or a 3-year Diploma from Aptech/ DAE.Proven ability to manage client relationships and ensure satisfaction through timely issue resolution.Responsibilities - Responsible to provide on-site support, complaint handling and preventive services for contract and warranty clients. -Responsible to follow and recover outstanding payments and Tax Challans.- Responsible to share visit details with Team Lead.- Handle advanced technical support, resolving intricate software issues with a focus on SQL query optimization and troubleshooting.- Assist clients by providing prompt responses to queries and offering technical support for any challenges they face.- Diagnose and fix software and hardware issues remotely, making necessary adjustments to resolve client problems.- Ensure all client issues are fully resolved through diligent follow-up and clear communication.- Should have own bikeJob Type- Full TimeLocation- KarachiJob Type: Full-timeWork Location: In person

System Support Engineer

Arden Resourcing Limited

Sage Support Consultant - Hampshire/Hybrid£35,000-£45,000A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You'll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.What you'll be doing Accurately assess customer issues and business impact, assigning appropriate priority levels. Responding to and resolving Sage support queries via telephone, email and remote access Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes. Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Record details, accurate information, and track all support calls from initiation to resolution. Provide clear documentation of issues and their resolutions to support future problem-solving efforts. Identify and address recurring issues, collaborating with the team to implement lasting solutions.Key Skills Strong expertise in software testing, troubleshooting, and quality assurance. ERP systems experience (Sage X3) Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Call Management and prioritisation to ensure service levels agreements are met

Sage Support Consultant - Hampshire/Hybrid

DuCharme, McMillen & Associates, Inc.

<div>As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:
<ul><li>2025 Great Places to Work Certified
</li><li>Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
</li><li>Company paid parental leave
</li><li>Generous time off package
</li><li>Multiple benefit plans, eligibility begins on day one of employment
</li><li>Culturally focused on work/life balance, mental health, and the overall wellness of our employees
</li></ul>Position Summary
The Associate Software Support role provides first-level client support for DMA&rsquo;s proprietary software solutions. This entry-level position assists with issue triage, documentation, and minor enhancements to existing applications. The Associate collaborates with internal teams to ensure timely resolution of client issues and contributes to the continuous improvement of support processes and documentation.
Essential Duties and Responsibilities
<ul><li>Provide first-level client support for assigned software applications.
</li><li>Communicate with clients to provide clear written instructions and document issues using JIRA.
</li><li>Diagnose and triage software issues; identify and document root causes.
</li><li>Assist in maintaining and enhancing existing software solutions.
</li><li>Contribute to the development and documentation of potential solutions.
</li><li>Support the preparation of functional and technical documentation.
</li><li>Participate in code reviews, sprint planning, and release coordination sessions.
</li><li>Perform other duties as assigned
</li></ul>Education and Qualifications
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
</li><li>Familiarity with professional programming concepts; no prior experience required.
</li><li>Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
</li><li>Understanding of the software development life cycle and agile methodologies.
</li><li>Strong written and verbal communication skills.
</li><li>Basic troubleshooting and organizational skills; ability to manage multiple tasks.
</li></ul>Work Environment and Physical Requirements
<ul><li>Work Schedule: Regular, 40 hours/week
</li><li>Travel: Less than 10%
</li><li>Physical Activity:
</li><li>Prolonged periods of sitting and computer use
</li><li>Ability to hear, understand, and distinguish speech and sounds
</li><li>Ability to lift up to 30 pounds
</li><li>Frequent repetitive motions with hands
</li></ul>The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.
 
 
It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.</div>

Associate Software Support (Java)

Onit India

<div>
 
 About Onit
 
 
 
 We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
 
 
 We&rsquo;re a team of innovators using
 
 AI at the core
 
 to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we&rsquo;re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
 
 
 If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we&rsquo;d love to meet you.
 
 
 
 Position Summary
 
 
 
 Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit&rsquo;s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:
 </li>
 <li>
 Provide front-line and ongoing technical support for Onit&rsquo;s products and solutions
 </li>
 <li>
 Develop and maintain expert knowledge on Onit&rsquo;s product suite
 </li>
 <li>
 Educate users on all functions and features of our product line
 </li>
 <li>
 Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
 </li>
 <li>
 Work in a fast paced and dynamic environment, with minimal oversight and direction
 </li>
 <li>
 Own projects end-to-end, from idea to completion
 </li>
 <li>
 Participate effectively as an individual and team contributor within a multifaceted technology environment
 </li>
 <li>
 Support delivery and implementation services as necessary
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1-2 years of related technical support or software implementation experience (SaaS software preferred)
 </li>
 <li>
 Demonstrated ability to quickly understand business requirements and expectations
 </li>
 <li>
 General understanding of programming fundamentals
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Excellent Microsoft Office Suite and general documentation proficiency
 </li>
 <li>
 Ability to multi-task and prioritize across several projects simultaneously
 </li>
 <li>
 Prior experience working on integrations is a plus
 </li>
 <li>
 Prior experience working on Business Process automation/management tools is a plus
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks That Support You
 
 
 
 Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
 
 
 Health Coverage: Employee and immediate family members.
 
 
 Time Away: Flexible paid time off and 10 company paid holidays annually.
 
 
 Family Support:
 
 
 Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
 
 
 
 
 Income Protection:
 
 
 100% employer-paid life and disability insurance.
 
 
 
 
 Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident,
 
 
 and even pet insurance.
 
 
 
 
 Tax-Advantaged Accounts:
 
 
 Flexi, NPS
 
 
 .
 
 
 Community Engagement: One paid volunteer day each year to give back to the community.
 
 
 
 Our Commitment to Applicants
 
 
 
 We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification, we encourage you to apply. You may be exactly who we&rsquo;re looking for.
 
 
 
 Onit Values
 
 
 
 
 Customer First -
 
 Customer success is our success. We deliver value, listen, and act on customer needs.
 
 
 
 Purposeful Innovation -
 
 Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
 
 
 
 Win as One -
 
 Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
 
 
 
 Intentional Growth -
 
 Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Support Analyst I

City of Jacksonville, FL

<div><div><div><h2 class="jobSectionHeader">Job Description</h2></div>
<div>Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered &ldquo;yes&rdquo; to any of these questions, you need to complete your application now. Work for the city you love!!!
The Office of Administrative Services Department is actively seeking a Supplier Support Specialist.
Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.
This is technical work at the lead worker level in providing administrative and operational support for supplier registration, onboarding, and ongoing engagement within the City&rsquo;s procurement systems. The work requires knowledge of governmental procurement processes, supplier management practices, and technical support procedures, involving the application of specialized skills acquired through a combination of formal training and considerable on-the-job experience. Work includes acting as the primary liaison between the City and external suppliers to ensure proper registration, compliance, and portal functionality. The employee assists Purchasing Analysts and Buyers in resolving supplier-related technical issues during active solicitations and contract activities. Contacts with others require skills in understanding, influencing, and communicating with suppliers, internal staff, and other stakeholders; and are important in providing responsive customer service, maintaining compliance, and supporting procurement operations. The work is semi-routine in that tasks are guided by established policies and procedures, but independent judgment and initiative are required to determine appropriate solutions to supplier or system-related issues. Work is performed in an office environment and requires the use of standard office equipment such as a personal computer. Physical demands consist mainly of sitting or standing at a workstation for extended periods and occasionally lifting or moving light objects. Work is performed under general supervision where assignments are varied and, although subject to standardized practices and procedures, the employee is permitted to set priorities with supervisory approval.</div>
<div><h2 class="jobSectionHeader">Examples of Work</h2></div>
<div><ul><li>Serves as the primary liaison between the City and suppliers to facilitate registration, onboarding, and continued engagement.</li><li>
Builds and maintains strong, professional relationships with suppliers to ensure clear communication, responsiveness, and compliance with City policies and procedures.</li><li>
Manages the onboarding process for new suppliers, ensuring all documentation, certifications, and compliance requirements are met prior to activation.</li><li>
Oversees the Supplier Prequalification Application intake and approval process for Capital Improvement and Construction projects.</li><li>
Assists Purchasing Analysts and Buyers in resolving supplier-related technical issues during active solicitations and contract administration.</li><li>
Monitors supplier performance through established metrics such as delivery timeliness, accuracy, and responsiveness; identifies areas for improvement and conducts regular business reviews.</li><li>
Addresses and resolves supplier concerns regarding quality, delivery, invoicing, or system access to ensure operational efficiency and service continuity.</li><li>
Generates and administers the Triannual Supplier Survey for the Procurement Division, compiling data and preparing reports to evaluate supplier satisfaction and engagement.</li><li>
Identifies and recommends process improvements to streamline supplier management procedures, enhance compliance tracking, and increase operational efficiency.</li><li>
Collaborates with internal departments including Purchasing, Finance, and Quality Assurance to align supplier capabilities with City business needs.</li><li>
Prepares correspondence, reports, and related documentation to support supplier management activities and maintain accurate procurement records.</li><li>
Demonstrates proficiency in the City of Jacksonville&rsquo;s competencies.</li><li>
Performs related work as required.</li></ul></div>
<div><h2 class="jobSectionHeader">Knowledge, Skills and Abilities</h2></div>
<div><ul><li>Knowledge of governmental procurement practices, supplier management, and administrative procedures related to supplier onboarding and compliance.</li><li>
Knowledge of enterprise resource planning (ERP) systems such as Oracle for supplier registration and data maintenance.</li><li>
Knowledge of standard office procedures, record-keeping, and customer service practices in a procurement environment.</li><li>
Skill in the use of Microsoft Office Suite, including Excel, Word, PowerPoint, and Microsoft Teams.</li><li>
Ability to demonstrate strong attention to detail and maintain accuracy in data entry, documentation, and reporting.</li><li>
Ability to communicate effectively, both orally and in writing, with suppliers, internal departments, and external stakeholders.</li><li>
Ability to establish and maintain cooperative working relationships with City staff, vendors, and the general public.</li><li>
Ability to analyze problems, identify solutions, and exercise sound judgment within established guidelines.</li><li>
Ability to operate standard office equipment and software applications necessary for procurement and supplier support functions.</li></ul></div>
<div><h2 class="jobSectionHeader">Open Requirements/Supplemental Information</h2></div>
<div><ul><li>Five (5) years of education and/or experience in customer service, supplier registration and/or public sector supplier management.</li></ul>
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school&rsquo;s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.
The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make &ldquo;info@governmentjobs.com&rdquo; a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.
Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded the veteran&rsquo;s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: 
Florida Department of Veterans Affairs
Attention: Veterans&rsquo; Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us</div></div></div>

Supplier Support Specialist

Ambis Resourcing

Sage X3 support Fully remote £35,000 - £40,000 Join this boutique Sage X3 Consultancy and Solution partner. This is a small Sage reseller, however business is good and the need extra X3 support skills to cope with the workload. Their growth is linked to delivering great software consultancy and then providing world class support that clients will love. This role is Sage X3 support fully remote supporting the existing Sage X3 customers. You will work across the entire X3 product range and have the back up of the consultants should you need it. This would suit an experienced Sage X3 support consultant who is looking for a bit more variety and a chance to play a lynchpin role in the growth of the company. You will have the chance to decide what processes the support team use, how to organise things and potentially to help grow and manage the team. Very much an opportunity to get in at the start. If you have strong X3 support skills and you are looking for the next challenge please reply to me and we can get the ball rolling!

Sage X3 support

Click Solutions

IT SUPPORTWe are seeking a skilled IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support .The IT Support Specialist will diagnose and resolve hardware and software issues, assist with the implementation of IT solutions, and contribute to the overall efficiency and effectiveness of our organization's technology environmentResponsibilities :Installation, configuration of software and hardware ( L1 &amp; L2)Manage Network service and technology toolsSet up accounts and work station( active directory and PMS)Monitoring performance and maintain systems according to the requirementRequirements :Relevant certifications (e.g., Microsoft Certified IT Professional,ITIL,MCSA &amp; CCNA) are a plus.Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field is preferred.Minimum 2-3 years experience in IT Support Specialist fieldExcellent communication and interpersonal skills.The candidate should have a NOC applicableKnowledge about security /data back-upJob Types: Full-time, PermanentJob Type: Full-timePay: Up to QAR3,000.00 per month

IT SUPPORT

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