software support specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div><br>
<div><div><br>
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist.<br>
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications.<br>
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality.<br>
<br>
<b>Essential Duties and Responsibilities of the Position</b><br>
User Support &amp; Training<br>
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul><br>
Incident Management &amp; Troubleshooting<br>
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul><br>
Application Support &amp; Operations<br>
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul><br>
Documentation &amp; Knowledge Management<br>
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul><br>
Continuous Improvement &amp; Optimization<br>
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul><br>
Security, Compliance &amp; Access Control<br>
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul><br>
Team Collaboration &amp; Leadership<br>
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul><br>
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div>
<div><p>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div>
<p></p><div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus.<br>
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions.<br>
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment.<br>
Experience conducting functional and system testing, including documenting results and identifying system improvements.<br>
Demonstrated work in a technical support or help desk environment supporting diverse user groups.<br>
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes.<br>
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.<br>
<br>
<b>Knowledge &amp; Skills required</b><br>
Demonstrated experience working with court case management systems or judicial technology applications.<br>
Ability to analyze, troubleshoot, and provide solutions to complex problems.<br>
Experience delivering in-person, virtual, and one-on-one training<br>
Proven ability to provide technical troubleshooting and end-user support<br>
Strong written and verbal communication skills<br>
Knowledge of functional and system testing methods and techniques.<br>
Demonstrated experience in a technical support environment.<br>
Experience using and developing SQL scripts.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Comments</b></h2></div>
<p></p><div><p><b>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:</b></p><ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div><p></p>

Application Support Specialist

Insperity

<div><p><b>Insperity</b> provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.</p><p></p><p><br>
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.</p><p></p><p><br>
We&rsquo;ve earned recognition time and again as a top place to work&mdash;named among the best by respected organizations like Glassdoor and U.S. News &amp; World Report. We&rsquo;re also proud to be recognized for one of the country&rsquo;s Top 50 Midsize Early Talent Programs through RippleMatch&rsquo;s Campus Forward Awards. There&rsquo;s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.</p><p></p><p><b>
Why Insperity?</b></p><p></p><p><b>
Flexibility:</b> Over 80% of Insperity&rsquo;s jobs have flexibility. We want your time to have balance, whether it&rsquo;s spent with coworkers, clients, family or your community.</p><p></p><p><b>
Career Growth:</b> Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.</p><p></p><p><b>
Well-Being:</b> Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health &amp; wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.</p><p></p><p>
This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients.</p><p></p><p>
Responsibilities:</p><ul><li>
Performs remote software support for clients on BPS solutions which could include, but is not limited to:</li><li>
Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox.</li><li>
Maintaining client information in Client Record Management system.</li><li>
Providing backup phone support for other Technical Support teams.</li><li>
Monitoring appropriate email inboxes and providing excellent email technical support.</li><li>
Modifying setup to support changes in the client&rsquo;s business rules.</li><li>
Using software diagnostics tools to troubleshoot client software issues.</li><li>
Retraining clients on software.</li><li>
Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented.</li><li>
Documents all client interaction on a per incident basis.</li><li>
Logs software issues and provides temporary known workarounds as needed.</li><li>
Works with customers to optimize their experience with BPS solutions.</li><li>
Handles business sensitive information with appropriate confidentiality.</li><li>
Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.</li><li>
Monitors appropriate email inboxes and provides excellent email technical support.</li><li>
Works to improve customer satisfaction and increase customer reference-ability.</li></ul><p></p><p>
Qualifications:</p><ul><li>
Bachelor&rsquo;s Degree or equivalent experience is required.</li><li>
Technical support experience is preferred.</li><li>
Experience in the operation of a multi-line telephone console is preferred.</li><li>
Excellent communication skills, both verbal and written.</li><li>
Solid interpersonal skills to interface with co-workers and customers.</li><li>
Ability to manage multiple tasks to completion with minimal supervision.</li><li>
Basic understanding of various Internet browser technologies</li><li>
Knowledge of web-based software solutions</li><li>
Knowledge of Microsoft Windows and Apple operating platforms.</li><li>
Strong analytical thinking skills and process-driven work habits.</li><li>
Basic knowledge of CRM systems and usage.</li><li>
Ability to effectively communicate with technical and non-technical staff in both written and verbal format.</li><li>
Ability to work alone and collaborative, with technical personnel as needed.</li><li>
Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment.</li></ul><p><i>
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.</i></p></div>

Associate Technical Support Specialist

Phoenix Children's

<div><div><div><p>This position provides information systems support of specified departmental and hospital software through maintenance of all associated database tables, hardware, and any associated peripheral systems to ensure consistency between and among various integrated systems. Maintains compliance with all regulatory and procedural standards. This position receives oversight of daily work from the Lead Pharmacist Clinical Informatics and supervision of work activities from the department operations, clinical and business leadership and pharmacists. This position reports directly to the Sr. Manager of Pharmacy Services. This position does not supervise any other position.
</p></div></div><h3 class="jobSectionHeader"><b>Position Duties</b></h3>
<div><div><ul><li>Demonstrates the skills required and provides direct technical and operational execution to support build, maintenance and monitoring of pharmacy and hospital IT clinical, dispensing, and inventory management systems within the pharmacy and organization to ensure continuous function, availability, and accuracy of system databases, core functions, and interfaces.<br>
</li><div></div><li>Proactively monitors system reports and trends and provides oversight to prevent the diversion or pilferage of legend drugs or controlled substances. Ensures that all points of entry and exit of drug products are continuously evaluated and strengthened. Demonstrates a strong attention to detail when investigating and monitoring patterns or behaviors suggestive of potential drug diversion and manages the proactive diversion IT software platform Pandora V&trade;. Reports any actions related to a suspected legend drug or controlled substance diversion.<br>
</li><div></div><li>Actively investigates and resolves known or potential discrepancies or diversion of legend and/or controlled substances and proactively notifies the Chief of Pharmacy, the Pharmacist in Charge, the department leadership and/or pharmacist on duty when deviations to policy or legal statues arise and provides support to any appropriate regulatory agencies as applicable.<br>
</li><div></div><li>Proactively maintains current knowledge of pharmacy automation software and hardware advancements and monitors automated dispensing, clinical and inventory management systems operation to ensure continuous cost-effective outcomes.<br>
</li><div></div><li>Provides consultative suggestions and recommendations to department leadership for continued enhancement to revenue base through analysis of automation charges, charge capture, CDM control, and inventory management. Develops financial and inventory control reports and tools for decision support.<br>
</li><div></div><li>Actively schedules, loads, tests, and monitors results of software patches and proactively leads and participates in downtime events, recovery plans, and upgrades. Effectively executes both test and live environment activity prior to upgrades and installs to systems and ensures minimal interruption to operations and/or gaps in patient care. Troubleshoots and corrects problems in a timely manner.<br>
</li><div></div><li>Serves as a liaison between Pharmacy, Information Technology, and other hospital areas to coordinate automation technology procedures, processes, technical problem resolution, priorities, and activities for optimal efficiency and effectiveness. Recommends process changes as appropriate.<br>
</li><div></div><li>Collaborates effectively and in conjunction with all other clinical and non-clinical hospital information system specialists, educators, pharmacy staff, and leaders to coordinate and provide training, testing of application enhancements, database table build-outs, and patches to ensure activities achieve desired outcome throughout all affected systems.<br>
</li><div></div><li>Provides proactive consultative information to department leadership and recommendations for system enhancements, improvements and additions to support patient care goals and prepares financial information for budgeting purposes.<br>
</li><div></div><li>Performs miscellaneous job related duties as requested.<br>
</li></ul></div></div><div></div><h3 class="jobSectionHeader"><b>Phoenix Children's Mission, Vision, &amp; Values</b></h3>
<div><div><b>Mission</b>
<p>To advance hope, healing and the best healthcare for children and their families</p>
<b>Vision</b>
<p>Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.</p>
<p>We realize this vision by:</p>
<ul><li>Offering the most comprehensive care across ages, communities and specialties</li>
<li>Investing in innovative research, including emerging treatments, tools and technologies</li>
<li>Advancing education and training to shape the next generation of clinical leaders</li>
<li>Advocating for the health and well-being of children and families</li>
</ul><b>Values</b>
<ul><li>We place children and families at the center of all we do</li>
<li>We deliver exceptional care, every day and in every way</li>
<li>We collaborate with colleagues, partners and communities to amplify our impact</li>
<li>We set the standards of pediatric healthcare today, and innovate for the future</li>
<li>We are accountable for making the highest quality care accessible and affordable</li></ul></div></div></div>

Solarity

<div><div><div>A Client Support Analyst&rsquo;s objective is to deliver necessary changes to expand and improve Solarity within our clients&rsquo; electronic medical record ecosystem.</div></div><div><div><b>
Primary Responsibilities</b></div></div><ul><li><div>
Execute tasks based on direction provided by the Client Care Manager.
</div></li><li><div>Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity.</div></li><li><div>
Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications.
</div></li><li><div>Coordinate with cross-functional teams to implement changes in a test and production Solarity environment.
</div></li><li><div>Design and work with application business owner(s) to execute acceptance, full system, and regression testing.</div></li><li><div>
Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements.</div></li><li><div>
Triage, troubleshoot, and escalate workflow or application design issues with implemented changes.
</div></li><li><div>Adhere to best practices and standards.</div></li><li><div>
Actively use Solarity product knowledge base content and subject matter experts to execute tasks.
</div></li><li><div>Accurately report time spent of request or project deliverables using a web based application.
</div></li><li><div>Comply with Solarity&rsquo;s policies, procedures and guidelines.</div></li><li><div>
May be required to perform other related duties as assigned</div></li></ul><div><div><b>
Qualifications</b></div></div><ul><li><div>
1+ year of relevant business analysis, technical analysis, software support, or other relatable Solarity experience required.</div></li><li><div>
Experience with Microsoft Office (Outlook, Word, Excel) required.
</div></li><li><div>Excellent verbal and written communication skills.</div></li><li><div>
Ability to interact and lead a professional conversation with a customer.</div></li><li><div>
Ability to quickly learn new changes in technology and strong problem solving skills.</div></li><li><div>
Ability to self-organize and achieve assigned goals with limited supervision.</div></li><li><div>
The following helpful, but not required:
</div><ul><li><div>SQL Server Management Studio experience.</div></li><li><div>
Basic understanding of maintaining application configuration files, HTML, XML, Lua programming language, HL7 interface.</div></li><li><div>
Associate or professional certification in related field.
</div></li><li><div>Familiarity with Microsoft Visio or diagramming tool.</div></li><li><div>
Healthcare information technology background.</div></li></ul></li></ul><p>
</p><div><div><b>About Solarity</b></div></div><div><div>
Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.</div></div><div><div>
We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.</div></div><div><div><b>
Equal Employment Opportunity</b></div></div><div><div>
Solarity is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, disability, marital status, genetic information, veteran status, sex, sexual orientation, gender identity or expression, or any other status protected by applicable law.</div></div><div><div><b><i>
Important Notice:</i></b><i> Solarity Health takes the security of job applicants seriously. Please be aware that all official recruiting communications from Solarity Health will come only from email addresses ending in </i><b><i>@solarityhealth.com</i></b><i> or through our applicant tracking system, Paycom, from addresses ending in </i><b><i>@msg.paycomonline.com</i></b><i>. We will never ask candidates for personal financial information, Social Security numbers, or payment of any kind during the recruiting or hiring process. If you receive a message from any other domain claiming to represent Solarity Health, do not respond and please report it to </i><i>hr@solarityhealth.com</i><i>.</i></div></div></div>

Client Support Analyst I

Southern Scripts

<div><div><div><p><b>Benefit Design and System Support Analyst</b></p><p>
We wanted a PBM that worked better&hellip; so we created one.</p><p><b>
Liviniti</b>, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.</p><p><b>
Liviniti </b>is searching for incredible talent!<b> We continue to experience </b>accelerated growth in a rapidly changing industry. There's never been a better time to join our team.</p><p><i>
We are currently seeking a </i><b><i>Benefit Design and System Support Analyst. </i></b><b><i>This is a remote position</i></b><b><i>.</i></b></p><h1 class="jobSectionHeader"><b>
Role and Responsibilities</b></h1><p>
The Benefit Design and System Support Analyst provides Liviniti employees and customers with comprehensive knowledge of the claim processing system. This includes answering questions and assisting with problem resolution.</p><ul><li>
Manages tickets within a ticketing system; troubleshoots and resolves tickets that are placed in the claims processing queues in a timely manner.</li><li>
Adjudicates information on multiple software platforms.</li><li>
Enforces procedures that are put in place by the Benefit Design Supervisor, Director of Claims Processing, and other Leadership.</li><li>
Identifies and corrects Benefit Design errors within the claims processor based on client documentation. This may include performing financial audits on the error(s) found and determining impact for the client and/or Southern Scripts.</li><li>
Provides and potentially presents audit findings to Account Management and, on occasion, the Leadership team.</li><li>
Facilitates benefit designs for new clients within the claims processor based off of documentation.</li><li>
Communicates with the Implementation team to discuss and/or ask questions regarding benefit designs for new clients.</li><li>
Communicates with the EDI team to discuss and/or ask questions regarding various data files.</li><li>
Communicates with the Clinical team to discuss and/or ask questions regarding clinical edits that are active for current clients.</li><li>
Works in conjunction with the Clinical team to input information into the claims processor and makes updates based on extensive testing to ensure the clinical request is to appropriate specifications.</li><li>
Communicates with the Account Management team to facilitate benefit design updates and obtain appropriate documentation for current clients.</li><li>
Assists Customer Service Representatives with troubleshooting and resolving issues within our claims processor, when appropriate.</li><li>
Works in conjunction with an external programming team to analyze and resolve programming error(s) within our claims processor.</li><li>
Participates in developing additional quality assurance for internal processes.</li><li>
Plays an active role in evaluating quality standards from an objective point of view and ensuring the proper checks and balances are applied to all parts of the Claims Processing procedures.</li><li>
Abides by all obligations under HIPAA related to Protected Health Information (PHI).</li><li>
If a HIPAA violation is discovered, whether individually or by another, reports the violation to the Compliance Officer and/or Human Resources.</li><li>
Attends, completes, and demonstrates competency in all required HIPAA Training offered by the company.</li><li>
Flexibility to understand, appreciate and embrace that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.</li></ul><p><b>
What We Have to Offer</b></p><p>
Our benefits package is designed to keep our employees happy and healthy &ndash; physically, mentally and financially.</p><ul><li>
Medical, Dental, Vision insurance</li><li>
Disability and Life insurance</li><li>
Employee Assistance Program</li><li>
Generous Paid-Time Off</li><li>
Annual Reviews and Development Plans</li><li>
Retirement Plan with company match immediately 100% vested</li></ul><h1 class="jobSectionHeader"><b>
Required Skills and Competencies</b></h1><ul><li>
Organization</li><li>
Time Management</li><li>
Strong Problem-Solving Skills</li><li>
Strong communication/collaboration skills</li><li>
Easily adapt to and learn new technology and skills</li><li>
Thoroughness</li></ul><p><b>
Supervisory Responsibility</b></p><p>
This position has no supervisory responsibilities.</p><h1 class="jobSectionHeader"><b>
Position Type and Expected Hours of Work</b></h1><p>
This is a full-time salaried position. Days and hours of work are Monday through Friday; 40+ hours a week, with occasional after-hours or weekend duties. Position can be remote or onsite.</p><h1 class="jobSectionHeader"><b>
Travel</b></h1><p>
No travel expected for this position.</p><h1 class="jobSectionHeader"><b>
Qualifications and Education Requirements</b></h1><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
2 to 3 years&rsquo; previous experience working in PBM environment, health plan, pharmacy chain, or managed care services organization in a Systems or Plan Design capacity.</li><li>
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Outlook</li><li>
Excellent verbal and written communication skills, establishing rapport and working with others.</li></ul><p></p><p><br>
Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>
Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D</p></div></div></div><p></p>

Benefit Design and System Support Specialist REMOTE

Pine Technologies Pvt Ltd

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Pine Technologies is a global software solutions provider, offering high-quality, customized tools for businesses worldwide. The company specializes in deploying dedicated teams or individual developers to help clients transform ideas into fully functional software. Pine Technologies is committed to delivering innovative and efficient software solutions that align with client goals and drive success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  We are seeking a highly motivated full-time Cold Caller Specialist, with flexibility for partial remote work. The Cold Caller Specialist will be responsible for reaching out to potential clients, introducing Pine Technologies' services, and generating leads. Key duties include generating leads, maintaining call records, preparing reports, following up with prospects, and assisting the sales team in building strong relationships with clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong communication, active listening, and interpersonal skills
  </li>
  <li>
   Ability to build rapport with potential clients and handle objections effectively
  </li>
  <li>
   Experience with cold calling, sales, or lead generation
  </li>
  <li>
   Basic proficiency in CRM software and data entry tools
  </li>
  <li>
   Goal-oriented mindset with excellent organizational and time management skills
  </li>
  <li>
   Ability to work both independently and as part of a team
  </li>
  <li>
   Experience in the software or technology sector is an advantage
  </li>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business Administration, or related field preferred
  </li>
 </ul>
</div>


Cold Caller Specialist

University of Connecticut

<div><p>Computer Support Technician 1</p><div><br>
<p></p>
<b>Search #:</b> 499512<br>
<b>Work type:</b> Full-time<br>
<b>Location:</b> UConn Storrs<br>
<b>Categories:</b> Information Technology<br>
</div>
<div><p><b>JOB SUMMARY</b></p>
<p>
The University of Connecticut, Information Technology Services (ITS), is seeking a highly technical and self-motivated Desktop Support Technician (Computer Support Specialist 2 or Technician 1). The successful candidate is an energetic IT professional who is excited by delivering &ldquo;best in class&rdquo; services. Under the direction of the Manager of Device Support, this position is responsible for the day-to-day operational support in the Technology Support Center. This service-oriented position is based in the Storrs campus and supports the faculty, staff, and students at the University.</p>
<p>
The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.</p>
<p><b>
DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Use standard diagnostic techniques to analyze, identify, and solve problems.</li>
<li>Provide assistance in technology support and training, both remotely and in person.</li>
<li>Assists with technical projects as part of a project team.</li>
<li>Assists with the development of plans and processes that minimize risk to services or systems due to errors.</li>
<li>Provides user support and customer service on technology related issues. Troubleshoot problems and advise on appropriate action. Communicate with other IT personnel on problem resolution and status of open cases.</li>
<li>Respond to inquiries from faculty, staff and students, and assist them in the installation, upgrade, troubleshooting and maintenance of computing devices.</li>
<li>Supports the confidentiality, integrity, and availability of university information as part of the overall University Information Security Program.</li>
<li>Analyze, record and track software and hardware issues using the central ticketing system, Jira Service Desk.</li>
<li>Assists senior technical personnel with the installation, upgrade, and maintenance of university information technology systems.</li>
<li>Positions at this level may supervise students or support employees.</li>
<li>Provides administrative support in hiring, training, scheduling, and discipline of student workers.</li>
<li>Resolve complex software and hardware problems, and work with users to troubleshoot and implement solutions.</li>
<li>Collaborates and Escalates issues within ITS to resolve issues related to server, network, classroom AV and account support.</li>
<li>Develop procedures, techniques, or programs to improve the performance and efficiency of software and hardware systems. Use various software and hardware tools, install software and/or hardware, and write/share documentation for hardware, software and tools.</li>
<li>Configures and deploys computers using JAMF/Intune and necessary peripheral devices.</li>
<li>Perform regular upgrades to ensure systems remain updated and secure.</li>
<li>Work with vendors and leadership to develop or enhance new systems.</li>
<li>Develop plans and processes to ensure the availability of IT services or systems in the school.</li>
<li>Contribute to technical projects pertaining to information technology services.</li>
<li>Perform related duties as required.</li>
</ul>
<p><b>MINIMUM QUALIFICATIONS</b></p>
<p><b>
Computer Specialist 2:</b></p>
<div>
<ul><li>Associate&rsquo;s degree and two years of related experience or a bachelor&rsquo;s degree or four years of related experience.</li></ul>
<ul><li>Demonstrated ability to communicate effectively through both oral and written means to different populations.</li></ul>
<ul><li>Experience in complex networked environments, including cloud services, file sharing, email setup, wireless connectivity, and client-side IP configuration.</li></ul>
<ul><li>Demonstrated ability to effectively and clearly communicate technical computing related issues, training and guidance to a non-technical audience.</li></ul>
<ul><li>Experience working with Intune and JAMF to manage Windows and Apple devices.</li></ul>
<ul><li>Experience with Microsoft 365 and related software applications.</li></ul>
<ul><li>Experience using and supporting Microsoft Windows, MacOS and iOS.</li></ul>
<ul><li>Proven knowledge of university and personal device configurations, including mobile devices.</li></ul>
<ul><li>Demonstrated knowledge of printer setup and configuration.</li></ul>
<ul><li>Proven ability to work independently.</li></ul>
<ul><li>Demonstrated skill in critical thinking, problem solving, and analysis.</li></ul>
</div>
<p><b> Computer Support Tech 1 (Inclusive of Computer Support Specialist 2):</b></p>
<div>
<ul><li>Associate's degree and four years of experience; OR Bachelor&rsquo;s degree and two years of experience OR six years of related experience.</li></ul>
</div><div><ul><li>Demonstrated comprehensive knowledge of multiple technologies used to support computing at a higher education institution.</li></ul>
<ul><li>Detailed understanding of the procedures and strategies used in academic support technology focus areas (e.g., faculty support, help desk, computer labs, networking, PC labs, research support and programming, training and development).</li></ul>
<ul><li>Demonstrated experience providing technical support in classroom, including familiarity with specialized AV systems, control systems, digital audio workstations, and networked audio/video equipment commonly used in hi-tech classrooms.</li></ul>
<ul><li>Experience using and supporting, and managing Microsoft Windows, MacOS and iOS</li></ul>
<ul><li>Demonstrated knowledge of internet security and data privacy.</li></ul>
<ul><li>Demonstrated ability to interpret end-user needs and act on them quickly.</li></ul>
<ul><li>Demonstrated ability to work well with people, and work collaboratively with individuals of diverse cultural, social and educational backgrounds.</li></ul>
</div>
<p><b>PREFERRED QUALIFICATIONS</b></p>
<p><b>
Computer Specialist 2:</b></p>
<div>
<ul><li>Experience in higher education environment.</li></ul>
<ul><li>Experience with ticketing systems such as Jira Service Desk.</li></ul>
<ul><li>Experience using an inventory tracking system.</li></ul>
<ul><li>Experience working in an IT Help Desk.</li></ul>
<ul><li>Experience with computer hardware repair.</li></ul>
</div>
<p><b>Computer Support Tech 1: (Inclusive of Computer Specialist 2)</b></p>
<div>
<ul><li>Experience with utilizing tools for remote support such as BeyondTrust.</li></ul>
<ul><li>Experience managing or setting up AI Chat Bot.</li></ul>
<ul><li>Experience managing digital signage.</li></ul>
</div>
<p><b>APPOINTMENT TERMS</b></p>
<p>
The chosen incumbent must possess a willingness and ability to work occasional weekends and outside normal work hours.</p>
<p>
The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/health-benefits/. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).</p>
<p><b>
TERMS AND CONDITIONS OF EMPLOYMENT</b></p>
<p>
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.</p>
<p><b>
TO APPLY</b></p>
<p>
Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499512 to upload a <b>resume, cover letter, </b>and contact information for <b>three (3) professional references.</b></p>
<p>
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on April 23, 2026.</p>
<p>
All employees are subject to adherence to the State Code of Ethics, which may be found at https://portal.ct.gov/Ethics/Statutes-and-Regulations.</p>
<p><i>
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.</i></p>
<p><i>
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee&rsquo;s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
</i></p><p><i>The University of Connecticut is an AA/EEO Employer.</i></p>
</div>
<p><b>Advertised:</b> Apr 09 2026 Eastern Daylight Time<br>
<b>Applications close:</b> Apr 23 2026 Eastern Daylight Time</p></div><p></p>

Computer Support Technician 1

Search 10000+ Software support specialist jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 software support specialist jobs Near Me

Application Support Specialist

Associate Technical Support Specialist

Application Support Specialist

Client Support Analyst I

Benefit Design and System Support Specialist REMOTE

Cold Caller Specialist

Computer Support Technician 1