software support specialist

Premium Service Brands

<div><h1 class="jobSectionHeader">Software Support Specialist</h1><div>
Reports To: Information Technology Manager</div><div>
Location- Charlottesville, VA</div><h2 class="jobSectionHeader">
About Premium Service Brands</h2>
Premium Service Brands (PSB) is a leading franchisor of home service brands across North America. Our growing portfolio includes brands such as 360&deg; Painting, ProLift Garage Doors, Maid Right, Window Gang, Rubbish Works, House Doctors, Kitchen Wise, and others.
PSB provides franchise owners with the systems, technology, and operational support needed to successfully operate and grow their businesses. Our team works closely with franchise operators to ensure they have the tools, training, and resources needed to deliver exceptional service in their local markets.<h2 class="jobSectionHeader">
Position Overview</h2>
The Software Support Specialist provides frontline technical support to franchise owners and internal teams across the company&rsquo;s core software platforms.
This role serves as the primary help desk resource for franchise operators, assisting with system questions, troubleshooting issues, and helping users effectively navigate the software tools that support their daily business operations.
The position works closely with internal departments, IT partners, and software vendors to diagnose issues, resolve system challenges, and support ongoing platform improvements.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>The Software Support Specialist supports franchise owners and internal teams with system access, troubleshooting, and software guidance, including but not limited to:</li><li>Serve as the primary help desk contact for franchise owners and their teams regarding software and platform questions submitted through the ticketing system.</li><li>Troubleshoot issues related to supported business applications and assist users with resolving system errors or functionality concerns.</li><li>Assist franchise operators with software navigation, account setup, password resets, and access management across supported platforms.</li><li>Monitor incoming support requests and ensure timely response and resolution of user issues.</li><li>Identify recurring system issues and escalate technical problems to internal teams or software vendors when necessary.</li><li>Work with internal departments and external vendors to diagnose and resolve application-related issues.</li><li>Assist with testing, software updates, patches, and new feature rollouts.</li><li>Maintain system documentation, troubleshooting guides, and user support materials.</li><li>Support onboarding of new franchise locations by assisting with initial system setup and software orientation.</li><li>Provide guidance to franchise operators on best practices for using supported business systems and tools.</li><li>Support franchise operators in effectively utilizing company-approved technology platforms, helping ensure systems are used consistently across locations to support operational standards and overall business performance.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>Experience in a software support, help desk, or application support role.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to clearly communicate technical information to non-technical users.</li><li>Familiarity with cloud-based systems and SaaS platforms.</li><li>Experience supporting business applications, CRM systems, or operational software tools.</li><li>Strong organizational skills and the ability to manage multiple support requests.</li></ul><div></div><div> 
Additional Requirements</div><div>
All candidates are subject to a criminal background screening as a condition of employment.</div>
Employees must be able to perform the essential functions of this position with or without reasonable accommodation.
Equal Employment Opportunity
Premium Service Brands is an equal opportunity employer. Employment decisions are based on merit and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification.</div>

Software Support Specialist

PharmcareUSA

<div>Long-Term Care Pharmacy Software Support Specialist
***Competitive Pay Rates***
Medical, Dental, Vision, 401k with matching, Life Insurance, FSA/HSA, and Paid Time Off available for Full Time employees.
Position Summary: LTC Pharmacy Software Support Specialist provides technical and clinical workflow support for consultant pharmacists and pharmacy teams using our software platforms. This role serves as a key liaison between pharmacy operations and technology, ensuring accurate data management, efficient system use, and high-quality customer support.
Key Responsibilities<ul><li>
Provide day-to-day support to consultant pharmacists and pharmacy staff using our software platforms</li><li>
Assist users with troubleshooting software issues, including medication regimen review (MRR) workflows, reporting tools, and interface connections
</li><li>Maintain and update pharmacy/facility records in accordance with regulatory requirements
</li><li>Assist with onboarding and training of new users on software functionality and best practices
</li><li>Collaborate with IT and software developers to escalate and resolve technical issues
</li><li>Monitor system performance and identify opportunities for workflow improvements and optimization
</li><li>Ensure data integrity, accuracy, and confidentiality in all system-related activities (HIPAA compliant)</li></ul>
Why This Role Matters: This position plays a critical role in supporting consultant pharmacists who ensure medication safety and regulatory compliance for vulnerable long-term care populations. By enabling effective use of technology, this role directly contributes to improved patient outcomes and operational efficiency.
KNOWLEDGE AND SKILL REQUIREMENTS<ul><li>
High School Diploma or Equivalent</li><li>
Ability to learn medical terminology and healthcare software applications.</li><li>
Customer Service Oriented mindset</li><li>
High attention to detail and accuracy</li><li>
Ability to manage mulitple priorities in a fast-paced environment</li><li>
Ability to do basic mathematics</li><li>
Ability to work independently and stay on task</li><li>
Ability to get to the job site</li><li>
Ability to work under stressful conditions</li><li>
Experience and Knowledge with Excel and Word</li><li>
Excellent Communication Skills</li><li>
In all activities comply with accreditation, legal, regulatory, and safety requirements.</li></ul>
PHYSICAL DEMANDS<ul><li>
Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to constantly operate a computer and other office equipment such as calculators, copy machines and printers up to 100% of the time;</li><li>
Regularly required to talk and hear in order to communicate effectively over the phone and in person;</li><li>
Must be able to see 100% of the time, with or without correction, to read information on a computer or calculator screen;</li><li>
This position is largely sedentary. Standing, walking, bending, kneeling, and stooping may rarely be required;</li><li>
Must be able to tolerate normal office environment.</li></ul>
PharmcareUSA is a national, closed- door, long term care pharmacy business with locations in multiple states. We are privately owned and continue to grow each year, providing daily deliveries to nursing and assisted living facilities as well as hospice residents. We are passionate about what we do and are looking for staff with the same attribute. Here at PharmcareUSA we strive to take care of our own staff as well as the customers we serve.</div>

Software Support

Soldier's Best Friend

PROGRAM SUPPORT SPECIALISTFull-Time Hourly PositionSoldier&rsquo;s Best Friend (SBF) is an Arizona-based 501(c)3 nonprofit organization headquartered in Peoria. We are in search of a dynamic Support Specialist to join our mission-driven team. This position will report to the Program Manager and help the Program Manager offer long-term, quality programming to U.S. military veterans living with Post-Traumatic Stress Disorder (PTSD) and/or Traumatic Brain Injuries (TBI) in Arizona, while also providing loving homes and meaningful missions to Arizona homeless dogs.The Program Support Specialist works closely with the Program Team to ensure quality, consistency, and excellent customer service to internal and external stakeholders. The ideal candidate must work well independently in a fast-paced, flexible environment, while providing a high level of customer service. Excellent communication skills and comfortability with data entry and data analysis. This role has a unique opportunity to aid in the development and implementation of our expanding program across the state of Arizona.Job Responsibilities1) Assist with the veteran application process, assisting with phone calls and follow-up;2) Assist Program Team with follow-up emails and phone calls after interviews and Orientations;3) Assist with program statistics for Program Manager;4) Assist with scheduling of home inspections, interviews, testing, etc. for Program Team;5) Assist with interviews when needed;6) Assist with dog evaluations when needed;7) Answer phones call and direct them to the appropriate staff person;8) Provide friendly customer service and represent the agency and our mission in a professional and positive manner.Knowledge, Skills, and Abilities (KSAs)Required:● Excellent writing and analytical skills.● Ability to adapt to a changing environment and handle/prioritize multiple projects.● Demonstrated experience working with computer-based systems/software and CRM databases (e.g., Microsoft Office, Google Drive, Virtuous, Zoho, etc.), and using data to drive strategies and planning.● Relevant Bachelor&rsquo;s Degree or equivalent combination of education and experience.● Comfortability working in an environment in the presence of dogs.Preferred:● Bachelor&rsquo;s degree in business, marketing, or related field.● Knowledge of, experience, and/or interest in the human services field.● Experience in nonprofit organizations.Salary range $17-$20 per hour and commensurate with experience.Must have a valid driver&rsquo;s license and safe, reliable transportation, and be willing to travel within the state of Arizona (up to 10%), with availability during evening/weekend hours (as needed). Offer for employment is contingent upon a clear criminal background check.*No phone calls, please.*Job Type: Part-timePay: $17.00 - $20.00 per hourWork Location: In person

Program Support Specialist

Solution Partners, Inc.

<div>
 
 
 We need someone with experience working in financial services firms. This is a must have for this role. We won&acute;t consider candidates who do not meet this requirement.
 
 
 
 
 
 
 As Systems Support Specialist in our New York office, you're the sole onsite technology guardian for 20+ NYC professionals while simultaneously providing expert remote support to associates across our Chicago, San Francisco, Milwaukee, Portland, and Miami offices. Think of yourself as part problem-solver, part broadcaster, part executive enabler: when a Portfolio Manager needs audio-visual setup for a critical client presentation, when executives require seamless technology during high-stakes meetings, when a trader encounters a system issue that threatens market operations, or when technical problems disrupt operations in any office, you're the calm, capable professional who makes it happen&mdash;whether you're solving it in person or remotely. This isn't a role for someone who just resets passwords and waits for tickets. You'll own the complete technology experience for our NYC office while serving as a vital support lifeline for our national team&mdash;from orchestrating television studio broadcasts that communicate our investment insights to the world, to ensuring executives have white-glove IT support during crucial meetings, to troubleshooting complex issues for remote users who need immediate help. You'll be hands-on with everything from Active Directory management to audio-visual coordination, from vulnerability remediation to after-hours critical support when systems demand immediate attention.
 
 
 
 
 
 
 
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide.
 </li>
 <li>
 Manage the complete Help Desk experience&mdash;accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support.
 </li>
 <li>
 Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision.
 </li>
 <li>
 Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized.
 </li>
 <li>
 Execute rapid PC setups and configurations when new team members join or technology needs evolve&mdash;knowing that every hour of downtime impacts business operations.
 </li>
 <li>
 Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes.
 </li>
 <li>
 Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications&mdash;maintaining the skill level to solve virtually any technical challenge.
 </li>
 <li>
 Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room.
 </li>
 <li>
 Diagnose and resolve hardware issues quickly&mdash;both hands-on for NYC users and remotely for associates in other offices&mdash;coordinating repairs while minimizing user disruption and keeping everyone productive.
 </li>
 <li>
 Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment.
 </li>
 <li>
 Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention&mdash;regardless of which office or time zone requires help.
 </li>
 <li>
 Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats.
 </li>
 <li>
 Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided).
 </li>
 <li>
 Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided).
 </li>
 <li>
 Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Meticulous attention to detail&mdash;you catch issues before they become problems and ensure every configuration is exactly right.
 </li>
 <li>
 Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support.
 </li>
 <li>
 Experience supporting executives is essential&mdash;you understand the unique demands, discretion, and white-glove service that senior leadership expects.
 </li>
 <li>
 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure.
 </li>
 <li>
 Experience working in financial services firms.
 </li>
 <li>
 Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments.
 </li>
 <li>
 Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently.
 </li>
 <li>
 PowerBI experience preferred&mdash;ability to support data visualization and reporting tools used by our investment teams.
 </li>
 <li>
 Broadcasting or television studio experience preferred but not required&mdash;we'll provide comprehensive training for our studio operations.
 </li>
 <li>
 A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge.
 </li>
 </ul>
 
 
</div>

System Support Specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2></div> 
<div><div> 
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist. 
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications. 
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality. 
 
Essential Duties and Responsibilities of the Position 
User Support &amp; Training 
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul> 
Incident Management &amp; Troubleshooting 
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul> 
Application Support &amp; Operations 
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul> 
Documentation &amp; Knowledge Management 
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul> 
Continuous Improvement &amp; Optimization 
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul> 
Security, Compliance &amp; Access Control 
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul> 
Team Collaboration &amp; Leadership 
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul> 
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader">Minimum and Additional Requirements</h2></div>
<div>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</div> 
<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus. 
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions. 
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment. 
Experience conducting functional and system testing, including documenting results and identifying system improvements. 
Demonstrated work in a technical support or help desk environment supporting diverse user groups. 
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes. 
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. 
 
Knowledge &amp; Skills required 
Demonstrated experience working with court case management systems or judicial technology applications. 
Ability to analyze, troubleshoot, and provide solutions to complex problems. 
Experience delivering in-person, virtual, and one-on-one training 
Proven ability to provide technical troubleshooting and end-user support 
Strong written and verbal communication skills 
Knowledge of functional and system testing methods and techniques. 
Demonstrated experience in a technical support environment. 
Experience using and developing SQL scripts.</div></div>
<div><h2 class="jobSectionHeader">Additional Comments</h2></div>
<div>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:<ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div>

Application Support Specialist

Trimble

<div><h1 class="jobSectionHeader">Empower Global Infrastructure as our Next Systems Support Specialist (B2W)!</h1>
Ready to solve complex technical challenges and empower heavy civil construction leaders to build the world more profitably? Join Trimble B2W in Portsmouth, where your problem-solving prowess and passion for customer success will directly impact global infrastructure projects through our unified ONE Platform. We are looking for an ambitious &quot;visionary pragmatist&quot; who thrives on taking ownership of every customer interaction and turning technical hurdles into seamless solutions!<h2 class="jobSectionHeader">
About Us</h2>
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.
AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.<h2 class="jobSectionHeader">
What Makes This Role Great</h2>
In this role, you'll be at the forefront of the heavy civil construction industry, directly influencing the profitability and success of massive infrastructure projects by ensuring our clients maximize the power of the B2W ONE Platform. You won't just be answering tickets; you will be a trusted technical advisor, researching difficult issues and owning every customer interaction from start to finish.<h2 class="jobSectionHeader">
Key Exciting Responsibilities</h2><ul><li>
Champion Customer Success: Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services.</li><li>
Master Technical Troubleshooting: Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors.</li><li>
Drive Platform Evolution: Collaborate directly with Development teams by documenting defects and trends to influence future software enhancements.</li><li>
Author Knowledge Excellence: Develop and publish high-impact Knowledge Base articles that empower both peers and customers to find rapid solutions.</li></ul><h2 class="jobSectionHeader">
Essential Skills &amp; Experience</h2><ul><li>
Technical Foundations: You hold a college degree in a relevant field and have a solid understanding of relational database concepts.</li><li>
Platform Expertise: You possess advanced proficiency with Microsoft Windows desktop/server operating systems and Google products.</li><li>
Natural Problem-Solver: You are a highly motivated self-educator with a &quot;detective&rsquo;s instinct&quot; for troubleshooting technical hurdles.</li><li>
Professional Presence: You have a strong phone presence and the ability to maintain poise and empathy during challenging customer interactions.</li></ul><h2 class="jobSectionHeader">
Additional Skills</h2><ul><li>
Technical Toolkit: Previous experience with SQL or a background in coding/programming.</li><li>
Industry Insight: Prior experience working within the AECO or construction technology space.</li><li>
CRM Familiarity: Experience using CRM systems to manage and track complex case lists.</li></ul><h2 class="jobSectionHeader">
Logistics</h2><ul><li>
Location: Portsmouth, NH (In Office)</li><li>
Travel Requirement: Minimal (less than 5%)</li></ul><h2 class="jobSectionHeader">
Why You'll Love Working With Us</h2>
At Trimble, we're not just a company that &quot;does good&quot;&mdash;we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a &quot;hidden gem&quot;. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of &quot;visionary pragmatists&quot; who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often &quot;self-authored,&quot; empowering proactive &quot;doers&quot;.
Technical Support Engineer, B2W Software, Civil Construction Technology, Software Support, SQL, Windows Server, AECO, Customer Success, Troubleshooting, Portsmouth Jobs
Trimble's Privacy Policy
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
Hiring Range
$18.61&ndash;$24.66
Pay Rate Type
Hourly
Bonus Eligible?
No
Commission Eligible?
No 
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. 
How to Apply: Please submit an online application for this position by clicking on the &lsquo;Apply Now&rsquo; button located in this posting. 
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values&mdash;Belong, Innovate, and Grow&mdash;we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under &ldquo;Corporate Governance.&rdquo;
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Trimble&rsquo;s Privacy Policy
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.</div>

Systems Support Specialist

Zoll Medical Corporation

<div>Acute Care Technology
Why Join ZOLL?
At ZOLL Data Systems, we&rsquo;re on a mission to save lives and improve clinical outcomes through advanced Enterprise and SaaS technology for EMS, hospital, and billing organizations. As a Technical Product Support Specialist II, you will handle more complex technical customer inquiries and provide advanced support for specific ZOLL enterprise products. You will manage issues with greater independence, using advanced troubleshooting skills and collaborating across teams or other departments when resolving multi-product or system-specific issues (e.g., DB, OS, Networking). This role includes contributing to the knowledge base and proactively analyzing technical trends to drive improvements in customer satisfaction
What You'll Do<ul><li>
Manage advanced troubleshooting for assigned ZOLL enterprise products, using analytical skills to identify root causes of technical issues (e.g., DB, OS, Networking), adhering to ZDM for complete documentation in Salesforce.</li><li>
Handle complex technical issues independently, escalating only critical or unresolved problems to senior team members or CSO teams (e.g., Software Support, Implementation) or other departments (e.g., Product/R&amp;D, SRE, IT App Hosting, Sales) as necessary, using Atlassian Jira Service Desk for handoffs.</li><li>
Collaborate with other CSO teams or departments to address technical issues that span across multiple products or systems, ensuring seamless cross-product support, using Microsoft Teams or Slack for resource navigation.</li><li>
Contribute to the knowledge base, creating and updating articles with solutions to complex technical problems (KB Create) and sharing insights with the team, linking relevant KB articles (KM Linking %) in Salesforce and Atlassian Confluence.</li><li>
Identify technical trends through customer case analysis, proposing preventative support initiatives to reduce recurring issues, swarming in collaboration channels to enhance reputation as a technical expert.</li><li>
Take a proactive approach by recognizing potential technical challenges and addressing them before they escalate, ensuring compliance with initial response and ANRD.</li><li>
Cross-train on additional technical components within the suite (e.g., SQL Server, VMware), gaining a broader understanding of the ZOLL product ecosystem, using tools like Salesforce and Microsoft Teams.</li><li>
Facilitate incident management processes, coordinating team responses to ensure timely resolution of high-priority technical cases or outages and adherence to SLAs, using Atlassian Jira Service Desk and Microsoft Teams.</li><li>
Optimize hybrid meeting structures and remote team productivity guidelines, using virtual collaboration tools like Microsoft Teams, Slack, and LogMeIn Rescue to maintain technical service excellence.</li><li>
Adhere to customers&rsquo; preferred contact methods (e.g., Five9, email, LogMeIn Rescue) and monitor technical bugged cases in Pending Internal Status on a regular cadence, ensuring compliance with ANRD and resource engagement</li></ul>
What Success Looks Like<ul><li>
Timely, Responsive Support: Consistently meet or exceed response time goals (e.g., initial response and ANRD) while resolving moderately complex technical issues with speed and precision.</li><li>
High-Quality Documentation: Maintain accurate, detailed, and ZDM-aligned case notes in Salesforce that ensure clarity, enable effective handoffs, and support team-wide visibility.</li><li>
Customer-Centric Communication: Adhere to customer-preferred contact methods and deliver proactive, personalized technical assistance through channels like Five9, email, or LogMeIn Rescue.</li><li>
Cross-Team Navigation &amp; Escalation: Efficiently route technical issues to the appropriate internal teams (e.g., R&amp;D, SRE, Software Support) using Jira Service Desk and Teams, with appropriate severity classification.</li><li>
Knowledge &amp; Collaboration Leadership: Drive improvements in KM metrics (e.g., KM Linking %, KB Create) by authoring high-quality content and actively supporting peers through swarming in Microsoft Teams and Slack.</li></ul>
What You Bring<ul><li>
Experience: 2&ndash;4 years in technical product or customer support, ideally in Enterprise and/or SaaS healthcare software.</li><li>
 Advanced Technical Expertise: Strong working knowledge of enterprise software components&mdash;including SQL Server, networking, VMware, and operating systems&mdash;allowing for efficient, high-quality technical support and troubleshooting.</li><li>
 Analytical Problem Solving: Proven ability to identify root causes of complex issues and deliver sustainable technical solutions, clearly documented using the ZOLL Diagnostic Method (ZDM) for rapid resolution and internal knowledge sharing.</li><li>
Soft Skills: Exceptional communication and documentation skills, solid problem-solving ability, and a customer-centric mindset.</li><li>
Mindset &amp; Values: Enthusiastic about helping others, thrives in a fast-paced environment, and brings curiosity and resilience to every challenge.</li><li>
Education: High school diploma required; a bachelor&rsquo;s degree or equivalent professional experience is preferred.</li></ul>
What We Offer<ul><li>
Remote flexibility or the option to work from our Colorado HQ</li><li>
A collaborative, mission-driven work environment</li><li>
Opportunities for growth, mentorship, and career development</li><li>
Competitive compensation and benefits</li></ul>
The pay range for this position is $18-$28 / hourly. Final compensation will be determined by various factors such as a candidate&rsquo;s relevant work experience, skills, certifications, and location.
Apply Today
If you&rsquo;re passionate about making a difference and delivering support that saves lives, we want to hear from you. Join us and help ensure the tools used in critical care never fail the people who rely on them. 
Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Standing - Occasionally</li><li>
Walking - Occasionally</li><li>
Sitting - Constantly</li><li>
Talking - Occasionally</li><li>
Hearing - Occasionally</li><li>
Repetitive Motions - Frequently</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-REMOTE
#LI-HM1
The hourly pay rate for this position is:
$18.00 to $28.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Technical Product Support Specialist II

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