software support specialist

TechnoSys

<p><b>Job Description:</b></p><p>The HR Software Support Executive is responsible for providing functional and technical support to clients using the HR and Payroll modules of the ERP system. This role ensures smooth operations of HR processes by resolving user issues, providing training, and coordinating with the development team for enhancements and bug fixes.</p><p><b>Key Responsibilities:</b></p><p>1- Client Support &amp; Issue Resolution:</p><ul><li>Provide first-line support for HR, Payroll, Attendance, Leave, and Employee Management modules.</li><li>Troubleshoot functional and technical issues reported by clients and ensure timely resolution.</li><li>Log, track, and monitor support tickets until closure.</li><li>Escalate unresolved issues to higher-level technical teams when necessary.</li></ul><p>2. System Configuration &amp; Maintenance:</p><ul><li>Assist clients in setting up and configuring HR-related modules as per organizational policies.</li><li>Support data uploads, employee information updates, and report generation.</li><li>Verify system outputs such as salary slips, attendance reports, and tax deductions.</li></ul><p>3. Client Training &amp; Implementation Support:</p><ul><li>Conduct user training sessions for HR teams and end-users to ensure smooth usage of the software.</li><li>Provide post-implementation support and guidance during new client onboarding.</li></ul><p>4. Documentation &amp; Reporting:</p><ul><li>Maintain detailed records of client issues, solutions provided, and system updates.</li><li>Prepare periodic reports on client feedback, support performance, and recurring issues.</li></ul><p>5. Coordination &amp; Continuous Improvement:</p><ul><li>Coordinate with the development and QA teams to communicate client feedback and suggest product improvements.</li><li>Identify areas where clients can optimize system usage for better HR efficiency.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Human Resource Management, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in ERP or HRMS software support.</li><li>Good understanding of HR processes such as recruitment, payroll, attendance, performance management, and employee records.</li><li>Basic knowledge of databases (SQL) and software troubleshooting.</li><li>Strong communication, problem-solving, and customer service skills.</li></ul><p><b>Details:</b></p><ul><li>Timings: 9 AM - 6 PM</li><li>Mon - Fri ( Full time onsite job )</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Software Support Executive ( HR )

Newkleo LLC

<p><b>Role: Program Support Specialist </b></p><p><b>Location: Hamilton, NJ </b></p><p><b>Job Type: Contract </b></p><p><b>Pay Rate : $26/ Hour on W-2</b></p><p>Newkleo is hiring a <b>Program Support Specialist </b>for one of their clients in <b>Hamilton, NJ</b>.</p><p><b>Job Description:</b></p><ul><li>The fair hearing unit needs to implement a case triage unit/team to sort and prioritize mail to reduce the number of fair hearings in accordance with CMS guidance and requirements.</li><li>Full-time, high-level admin, legal experience preferred, problem solving and analytical skills, Microsoft Office Suite proficient, Prepare detailed reports showing case status, data entry, phone/customer service experience</li></ul><p><b>Work hours:</b></p><ul><li>9 am - 5 pm</li><li>Lunch Duration: 1 hour, unpaid</li></ul><p><b>About Us: </b></p><p>We are specialized in recruiting and deliver the best professional talent of industry, and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry.</p><p><b>#NWKNonIT</b></p><p>Job Type: Contract</p><p>Pay: $26.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Ability to Commute:</p><ul><li>Trenton, NJ 08648 (Required)</li></ul><p>Work Location: In person</p>

Program Support Specialist

LeadingEdge HR Solutions

<div>
 <strong>
  Job Title: Application Support Specialist
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 </strong>
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  Location: Bahrain (on-site)
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  Contract: 6 months (extendable)
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 <strong>
  Job Summary
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 Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in
 <strong>
  application maintenance, troubleshooting, and deployment,
 </strong>
 with specific expertise in our core technologies, such as
 <strong>
  T24 Core Banking System and
 </strong>
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  Kubernetes
 </strong>
 <strong>
  .
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 </strong>
 <strong>
  Key Responsibilities:
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 </strong>
 <ul>
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   Application Monitoring &amp; Troubleshooting:
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   Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
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   Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
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   Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
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   Patch Management and Deployment:
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   Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
  </li>
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   Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.
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   Core Banking System Support:
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   Provide expert support and maintenance for the T24 Core Banking System, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues.
  </li>
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   Understand core banking processes and data flows to better support business users.
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   Infrastructure &amp; Deployment:
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   Manage and support application deployments utilizing Kubernetes containers and orchestration.
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   Maintain and optimize application databases running on MS SQL Server.
  </li>
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   Support applications built with the Flutter framework.
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   Integration and Cloud Support:
  </li>
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   Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.
  </li>
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   Security &amp; Access Management:
  </li>
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   Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists).
  </li>
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   Ensure all support activities adhere to established security and compliance standards.
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  </li>
 </ul>
 <strong>
  Requirements
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 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or a related field.
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   Minimum of 3-5 years of experience in an application support or IT operations role, with proven expertise in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).
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   Technical Skills (Must-Have):
  </li>
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   Proven experience supporting and troubleshooting the T24 Core Banking System.
  </li>
  <li>
   Solid understanding and practical experience with Kubernetes for containerised application deployment and management.
  </li>
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   Expertise in MS SQL Server, including writing complex queries, performance tuning, and database maintenance.
  </li>
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   Experience with application development and/or support using the Flutter framework.
  </li>
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   Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.
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   Soft Skills:
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   Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data.
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   Strong verbal and written communication skills in English.
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   Ability to work independently and as part of a team in a fast-paced environment.
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  </li>
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  Preferred Qualifications
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  <li>
   Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
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   Experience in the financial services or banking sector in the GCC region.
  </li>
  <li>
   Proficiency in Arabic is a plus.
   <br/>
  </li>
 </ul>
</div>


Application Support Specialist

Nedo Pakistan

<p><b>Introduction:</b></p><p><b>NEDO Pakistan</b> provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.</p><p>Currently we are looking for the post of &ldquo;Software Support Executive&rdquo; for our TMS Division (Karachi).</p><p><b>Job Description</b></p><ul><li>Responsible for Installation, Configuration and Support of Software Products. Troubleshooting on site as well as managing online support.</li><li>Responsible for Installation, Configuration and Support of Software Products</li><li>Troubleshooting on site as well as managing online support.</li><li>Testing and Deploying Applications.</li><li>Deploying SQL Databases as well as managing Backup, Restore and Data Migration.</li><li>Giving Product Demonstrations and Presentations.</li><li>Complete all tasks in a timely manner</li></ul><p><b>Requirement:</b></p><p>Must have own bike</p><p><b>Minimum Education:</b></p><p>BS or B.com with computer short courses</p><p><b>Minimum Experience</b>:</p><p>6 months to 1 year.</p><p><b>Timings: </b></p><p>Mon-Fri (09:00 AM - 06:00 PM)</p><p>Alternate Saturday (09:00 AM - 05:00 PM)</p><p><b>Skills:</b></p><p>Strong Knowledge Of SQL Database Software Development Tools Software Analysis</p><p><b>Job Details</b></p><p><b>Industry:</b></p><p>Importers / Distributors/Exporters</p><p><b>Functional Area:</b></p><p>Software &amp; Web Development</p><p><b>Job Shift:</b></p><p>General Shift (Day)</p><p><b>Job Location:</b></p><p>Shahrah e Faisal, Karachi</p><p><b>Gender:</b></p><p>Male</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Software Support Executive

ProvisionAI

<p><b>Overview</b><br/>We are seeking a highly organized and detail-oriented Software Support person with administrative skills to join our team. This role offers an excellent opportunity to support and train users on our software, as well as support office operations, documentation and some project management.</p><p>The ideal candidate will possess strong computer literacy, excellent communication skills, and experience in administrative support, as well as knowledge of logistics.</p><p><b>Duties</b></p><ul><li>Handle customer support inquiries via phone or email, providing prompt and courteous assistance</li><li>Utilize Microsoft Office Suite for correspondence, reports, and scheduling</li><li>Coordinate calendar management, meeting arrangements and notes, action item tracking and task management.</li><li>Assist with office management duties such as reporting on support metrics and client reporting as well as software testing</li><li>Provide personal assistant support when required, including travel arrangements or special project coordination</li></ul><p><b>Skills</b></p><ul><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li>Strong computer skills with the ability to learn new software quickly</li><li>Excellent organizational skills with keen attention to detail</li><li>Effective phone etiquette and customer service skills for front desk and support roles</li><li>Ability to manage multiple tasks efficiently through strong time management skills</li><li>Experience with clerical tasks such as note taking, calendar management, communication updates</li><li>Experience with SQL a plus</li><li>Experience with Logistics or Supply Chain preferred</li></ul><p>This position provides a vital role within our organization by ensuring efficient office operations while fostering a welcoming environment for clients and staff. The successful candidate will demonstrate professionalism, adaptability, and a proactive approach to software and administrative support.</p><p>Pay: $50,000.00 - $65,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: Remote</p>

Logistics Software System Support and Administration

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
About Contour:</div></div><div><div>
Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.</div></div><div><div>
Division:</div></div><div><div>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.</div></div><div><div>
Division Link: https://www.jonasclub.com/</div></div><div><div><br>
The Role:</div></div><div><div>
We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div></div><div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div></div><div><div><br>
Requirements:</div></div><div><div>
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div></div><div><ul><li> Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li> Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li> A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li> Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li> Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li> Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li> Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li> Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li> Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li> Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div><div><br>
Skills &amp; Qualifications:</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li> Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li> Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li> Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li> Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li> Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div></div><div><div><br>
Technical Proficiency:</div></div><div><ul><li>Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>Exposure to PowerShell scripting is an asset</li></ul></div><div><div><br>
Education &amp; Experience:</div></div><div><ul><li>Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>Knowledge of basic accounting concepts</li></ul></div><div><div><br>
What You&rsquo;ll Bring:</div></div><div><ul><li>Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div><div><br>
Work Schedule &amp; Availability:</div></div><div><ul><li> Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</li></ul></div><div><ul><li> Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</li></ul></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Product Support Technician

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