software support specialist

Tyler Technologies

<div>In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.<h2 class="jobSectionHeader"> 
Responsibilities</h2><ul><li>
Provide high-quality phone and email support of Tyler&rsquo;s New World Public Safety software applications</li><li>
Perform extensive troubleshooting of key software and hardware components to closure</li><li>
Take ownership of technical incidents and coordinate resolution with product development team when necessary</li><li>
Replication of complex customer issues</li><li>
Train customers in system operation and software functionality</li></ul><h2 class="jobSectionHeader">
Qualifications 
</h2><ul><li>
Bachelor&rsquo;s Degree in MIS, CIS or other related Technical field preferred</li><li>
General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases</li><li>
Readiness to learn new technologies at lightning speed</li><li>
Commitment to providing an exceptional experience to our customers</li><li>
Flexibility to work various shifts to cover our core hours: Monday &ndash; Friday 8AM - 9PM as well as an on-call rotation</li><li>
SQL Experience highly preferred</li></ul></div>

Software Support Specialist

DAKCS Software Systems and PDCflow

<div>Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row. 


Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. 


In this role, you will:
<ul>
<li>Be responsible for answering incoming phone calls</li>
<li>Diagnose software problems</li>
<li>Fix/write code to resolve customer concerns</li>
<li>Answer operational questions</li>
<li>Train customers on software functions</li>
<li>Deliver professional customer service</li></ul> 


What you need to be successful in this role:
<ul>
<li>Ability to read, write, understand, and debug code</li>
<li>Initiative and a positive can-do attitude</li>
<li>A passion for problem solving</li>
<li>Willingness to learn</li>
<li>Strong communication skills and ability to effectively talk with customers and other team members about software issues</li></ul> 


Additional things to help you be successful are:
<ul>
<li>1-2 years of technical support or customer service experience and working with software related problems</li>
<li>Knowledge of SQL, C#, and object oriented programming in general.</li>
<li>Must demonstrate the ability to learn other languages</li>
<li>Ability to diagnose and correct software-related issues</li>
<li>Experience working with LINUX/UNIX operating systems</li>
<li>Ability to read and understand directions and help document those directions as they relate to understanding software applications</li>
<li>Learn to teach and train the software application to our customers</li>
<li>Record steps taken to resolve customer questions or issues</li> 
</ul>
What you will love about us:
<ul>
<li>Competitive pay</li>
<li>Engaging &amp; challenging work</li>
<li>Excellent culture - 35 employees, team-oriented, learning focused, highly engaged</li>
<li>Joining a company who highly values their employees and gives them a voice</li>
<li>Casual environment</li>
<li>Opportunities to grow with the company</li>
<li>Yearly personal fulfillment fund</li>
<li>Connective experiences: celebrations, engagement activities, wellness challenges, etc.</li></ul></div>

Finova Labs

Job Summary:The Software Support Specialist is responsible for providing technical support and deployment to end users for software and desktop applications. This role ensures the smooth operation of technology infrastructure, including troubleshooting issues, installing software and applications and data migration. The ideal candidate has strong communication skills, a customer-service mindset, and solid technical system expertise.Key Responsibilities:<ul><li>Provide Level 1 and Level 2 technical support for software and system applications.</li><li>Troubleshoot and resolve technical issues via phone, email, chat, and remote support tools.</li><li>Assist with software installation, configuration, and updates for end users.</li><li>Perform data handling and migration tasks using Excel and CSV files.</li><li>Remotely connect with users using tools such as AnyDesk or other MDM/remote access tools to diagnose and resolve issues.</li><li>Document incidents, troubleshooting steps, and resolutions in the service desk ticketing system (e.g., Zendesk).</li></ul>Requirements:Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).</li><li>3&ndash;4 years of experience in a desktop support, technical support, or software support role.</li></ul>Soft Skills:<ul><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent time management and organizational skills.</li><li>Customer-focused attitude and professional demeanour.</li><li>Excel Skills (Required): Data formatting and clean-up, Sorting and filtering large datasets, VLOOKUP / XLOOKUP, Basic formulas and CSV file handling.</li></ul>Preferred Qualifications:<ul><li>Experience working in a BPO or technical support environment serving US-based clients. Fluent English communication skills with a neutral or clear accent, both written and verbal.</li><li>Experience handling voice-based technical support or customer interactions with international clients.</li></ul>Work Timing: 8:00 PM to 5:00 AM (Monday to Friday)Job Type: Full-timeWork Location: Remote

Remote Software Support Specialist

EZDERM, LLC

Job Title: Software Support Specialist Summary/Objective: As a Software Support Specialist at Ezderm, you are the critical technical partner for our clinical community. You serve as the primary navigator for Office Managers, Nurses, and Physicians, ensuring our systems run flawlessly so they can focus on patient care. Whether you are troubleshooting hardware connectivity for a busy Office Manager or guiding a Surgeon through a software workflow, you provide fast, high-accuracy technical solutions. Our specialists possess a deep mastery of the Ezderm suite and understand that in a medical environment, technical reliability is directly tied to patient outcomes.Essential Duties and Responsibilities:<ul><li>Technical Problem Resolution: Provide tier-1 and tier-2 support via phone, email, and chat for Ezderm&rsquo;s full suite (EHR, Practice Management, Kiosk App, and Patient Portal).</li><li>Hardware &amp; Mobility Troubleshooting: Diagnose and resolve issues related to iPad hardware, peripheral connectivity (scanners, cameras, printers), and mobile OS stability within a clinical environment.</li><li>Product Liaison: Identify, document, and escalate platform bugs and performance trends to the Product and Engineering teams with clear, reproducible steps.</li><li>Integration Support: Assist in managing and troubleshooting 3rd-party integrations (Labs, E-Prescribing, Billing Clearinghouses) to ensure seamless data flow.</li><li>Knowledge Base Contribution: Author and maintain technical support articles, &quot;how-to&quot; videos, and internal documentation to empower client self-service.</li><li>Community Engagement: Monitor and professionally address technical inquiries on the Ezderm Facebook community page and other social channels.</li><li>CRM Excellence: Meticulously document all client interactions, technical configurations, and resolution steps in the CRM to ensure a gold standard audit trail.</li><li>Implementation Support: Partner with Certified Trainers during the onboarding of new practices to ensure hardware and networking environments are optimized for go-live.</li><li>Perform other duties as assigned to support Ezderm&rsquo;s client success.</li></ul>Qualifications:<ul><li>High School degree or equivalent required; Associate&rsquo;s or Technical degree in IT/Computer Science preferred.</li><li>Proven experience troubleshooting iOS/iPadOS and cloud-based applications.</li><li>3+ years in a dedicated IT Support or Help Desk role. Experience supporting a global/remote workforce is a major plus.</li><li>* Expert-level knowledge of macOS and iPadOS*</li><li>Advanced Troubleshooting: Strong analytical skills with the ability to think like a debugger when facing hardware or software failures.</li><li>Familiarity with Mobile Device Management (MDM) software (e.g., Okta, Jamf, Kandji).</li><li>Highly organized with experience in international shipping/customs (specifically for electronics) or a willingness to master it quickly.</li><li>Communication: Excellent verbal and written skills; ability to explain technical workarounds to non-technical users.</li><li>Mobility: Ability to travel domestically (up to 20%) as needed.</li></ul>Equal Employment Opportunity StatementEZDERM values diversity in the workplace and among our partners, clients and other stakeholders.EZDERM provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity or expression, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, EZDERM is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity or expression, disability, marital status, veteran status, genetic information or any other status protected by law.Job Type: Full-timePay: $52,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Help desk: 1 year (Preferred)</li><li>Medical administrative support: 1 year (Preferred)</li></ul>Work Location: Remote

Software Support Specialist (EHR)

Hiring Talent

We are on the lookout for a User Support Specialist for our client in Karachi.Job Type: Full-time, onsiteShift Timings: 3 pm to 12 amLocation: Shahrah-e-Faisal, KarachiIndustry: AI / FintechResponsibilities:&middot; Respond to user queries promptly and professionally via email, chat, and phone&middot; Troubleshoot and resolve user issues &mdash; account access, app behavior, billing questions, and feature guidance&middot; Escalate technical bugs and edge cases to the engineering team with clear, reproducible descriptions&middot; Maintain and update help documentation, FAQs, and canned responses as the product evolves&middot; Track recurring issues and surface patterns to product and engineering to drive improvements&middot; Guide users through onboarding, feature adoption, and account setup&middot; Follow up on resolved issues to ensure user satisfaction and close the loopRequirements:&middot; 1-2 years in a customer support, help desk, or user-facing role&middot; Excellent written communication &mdash; clear, concise, and professional tone in every interaction&middot; Strong verbal communication &mdash; able to articulate issues and solutions clearly&middot; Empathetic and patient &mdash; able to handle frustrated users with composure and care&middot; Detail-oriented &mdash; able to document issues clearly and follow through on resolutions&middot; Comfortable learning new software tools quickly and navigating technical products&middot; Organized and self-driven &mdash; able to manage multiple conversations and prioritize effectivelyInterested candidates may apply.Application Question(s):<ul><li>Are you willing to work onsite from 3 pm to 12 am ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer support or help desk: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

User Support Specialist

Knoll ridges

Job Overview Systems Support SpecialistKnoll Ridges is a premier staffing and outsourcing firm with over 20 years of industry expertise, specializing in both offshore solutions to help businesses scale efficiently, and direct hire placements for local, onshore hiring. With offices in Southern California and in Asia, we provide high-quality talent solutions that are tailored to meet the unique needs of our clients.About the RoleWe are seeking a proactive and detail-oriented Systems Support Specialist to join our team. In this multifaceted role, you will be responsible for the installation, maintenance, and monitoring of critical systems while providing high-level technical sales support. You will serve as a key point of contact for clients, ensuring their technical needs are met with a sense of urgency and a commitment to customer satisfaction.Key Responsibilities (including but not limited to the following):<ul><li>Managed Print Services (MPS): Conduct site evaluations, install Data Collection Agents (DCA), and perform ongoing analysis of network environments.</li><li>Technical Support: Provide first-level systems support, perform product demonstrations, and manage network configuration for external customers.</li><li>Administrative Oversight: Monitor system notifications for billing meters, troubleshoot discrepancies, and encourage clients to adopt automated services.</li><li>Project Management: Coordinate major account deployments, maintain project management tools, and ensure all deliverables are met on schedule.</li><li>Data &amp; Analysis: Collect and analyze performance data to evaluate service issues and identify new sales leads or support opportunities.</li></ul>What We&rsquo;re Looking For:<ul><li>Education: High school diploma required; Bachelor&rsquo;s degree or equivalent work experience preferred.</li><li>Experience: Minimum of 2 years of technical experience in the field or a related area.</li><li>Technical Skills: Advanced knowledge of computer hardware/software, networking, and troubleshooting.</li></ul>Core Competencies:<ul><li>Strong problem-solving and analytical reasoning skills.</li><li>Excellent oral and written communication for client training and documentation.</li><li>Proven ability to prioritize tasks and manage projects in a fast-paced environment.</li><li>A team-oriented mindset with the ability to work collaboratively to find solutions.</li></ul>Why Work with Knoll Ridges<ul><li>Access to a wide range of job opportunities: We connect talented professionals with industry-leading companies.</li><li>Personalized support and guidance: Our team is dedicated to helping you navigate the hiring process and succeed in your new role.</li><li>Growth-focused environment: Work with a firm that values expertise, quality, and long-term professional relationships.</li></ul>If you're looking for a new challenge or career opportunity, we'd love to hear from you!Pay: $41,600.00 - $52,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

System Support Specialist

Arcoro

<div>Why Arcoro?

Want to work with a solid company that&rsquo;s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you&rsquo;ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer&rsquo;s daily lives.

About the Job:
A Product Support Specialist provides advanced technical assistance to customers, handling escalated issues that require deeper troubleshooting and expertise. This role bridges the gap between frontline support and engineering teams, ensuring efficient resolution of complex problems while maintaining a high level of customer satisfaction.

What You Will Be Doing:
<ul>
<li>Diagnose and resolve escalated technical issues related to SaaS applications.</li>
<li>Collaborate with Tier 1 support teams to provide guidance and training.</li>
<li>Work closely with product &amp; development teams to identify and address recurring software bugs.</li>
<li>Advise on system configurations, updates, and advanced troubleshooting.</li>
<li>Document solutions and contribute to the knowledge base for future reference.</li>
<li>Communicate effectively with customers, ensuring timely resolution and follow-ups.</li>
<li>Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
</li><li>Other customer care-related support duties as assigned</li>
</ul>
Competencies &amp; Experience:
<ul><li>Strong technical troubleshooting skills in SaaS environments.</li>
<li>Experience with cloud-based applications, APIs, and system integrations.</li>
<li>Familiarity with ticketing systems and CRM platforms.</li>
<li>Excellent problem-solving and communication abilities.</li>
<li>Ability to work collaboratively with cross-functional teams.</li>
<li>3+ years of experience with supporting SaaS product, B2B support; ideally with HCM or Payroll specific experience.
</li><li>Strong customer service, communication, and interpersonal skills.</li>
<li>Prior experience with Zendesk, Salesforce, or equivalent Support and CRM platforms</li>
<li>High School Diploma or Equivalent, College Degree Preferred</li>
</ul>
Perks and Benefits:
<ul>
<li>Competitive salary</li>
<li>401(k) with Company match</li>
<li>Medical/Dental/ Vision, STD/LTD, Life Insurance</li>
<li>Flexible Time Off and Company-paid holidays</li>
<li>Hybrid Work Schedules</li>
</ul>
About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro&rsquo;s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div>

Product Support Specialist - Hybrid

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