software support specialist

DHI Mortgage

<p></p><div><div><p><b>D.R. Horton, Inc., the largest homebuilder in the U.S.,</b> was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information</p><p>
</p><p><b>D.R. Horton, Inc.</b> is currently looking for a <b>System Support Specialist II</b>. The right candidate, with some supervision, acts as a key contact for the user community to provide mortgage and title front line support. The System Support Specialist II provides support to users nationwide.</p><p><b>
Essential Duties and Responsibilities</b> include the following. Other duties may be assigned.</p><ul><li>Fulfill the requirement to work standard Help Desk hours of operation M-F 7:00am-7:00pm Central, and Saturday 10:00am-3:00pm Central. Work an 8-hour shift Monday &ndash; Friday with team member rotation for the Saturday shift. Hours are subject to change as deemed necessary by management</li><li>Provide information to and execute problem resolution for end users. User requests are received via phone and email</li><li>Respond to all user requests related to Financial Services (FS) applications, including Mortgage Loan Origination (Encompass), Title Closing &amp; Insurance (SoftPro), Electronic Document Management (Encomia), and Servicing (FICS)</li><li>Support and maintain data for multiple components of the Intranet system, including reports, Do Not Call Manager, and Training Tracker</li><li>Maintain employee security access to FS applications and third parties, including periodic audits and reviews; following documented policies and procedures</li><li>Exercise judgment regarding issue escalation to another System Support Specialist, business partners or other IT personnel</li><li>Perform routine duties independently. Discuss and seek approval as needed from the Help Desk Manager or System Support Specialist III</li><li>Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company</li><li>Ability to work overtime</li><li>Prepare reports for management review, such as Daily Help Desk Statistics</li><li>Follow up with users when an issue is not immediately resolved, until it is resolved</li><li>Work with the team to maintain team and support documentation</li><li>Additional duties as assigned by the Help Desk Manager</li></ul></div><p></p><div><b><br>
Qualifications</b><div></div><div><b><br>
Required Qualifications</b></div><br>
<div></div><ul><li>
Must have at least six months experience as a Loan Processor or Loan Closer working with Loan Origination software</li><li>
One to two years related experience</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications</li><li>
Proficiency with MS Office and email</li><li>
Ability to sit for majority of 8-hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, peripheral vision and color vision. Must occasionally lift and/or move up to 15 pounds.</li><li>
The noise level is generally moderate.</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in Business Administration, Computer Science or a related field is desired</li><li>
Any mortgage-related, computer or I.T. certificate is beneficial</li></ul><div></div><p><br>
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:</p><p>
</p><ul><li><div>Medical, Dental and Vision</div></li><li><div>
401(K)</div></li><li><div>
Employee Stock Purchase Plan</div></li><li><div>
Flex Spending Accounts</div></li><li><div>
Life &amp; Disability Insurance</div></li><li><div>
Vacation, Sick, Personal Time and Company Holidays</div></li><li><div>
Multiple Voluntary and Company provided Benefits</div></li></ul><div>
</div><p></p><p><b><i>Build YOUR future with D.R. Horton, America&rsquo;s Builder.</i></b><b><i> </i></b><b><i>#WeBuildPeopleToo</i></b></p></div><p></p><div><b><br>
Job</b><b>:</b> Information Technology<div>
</div></div><div><b>
Primary Location</b><b>:</b> TX-Austin<div>
</div></div><div><b>
Organization</b><b>:</b> Mortgage<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time</div><p></p><div><b><br>
Job Posting</b><b>:</b> Jun 12, 2026, 4:03:47 PM</div></div><p></p>

System Support Specialist II

iTackSolutions

<p>This is a full-time Software Support Executive role based on-site in Riyadh. The selected candidate will be responsible for providing technical and functional support for healthcare software solutions, assisting clients with troubleshooting, resolving support tickets, conducting user training, and ensuring smooth system operations for healthcare organizations across the Middle East region.</p><p><b>Key Responsibilities</b></p><ul><li>Provide day-to-day software support to clients via phone, email, remote sessions, or on-site visits</li><li>Handle and resolve support tickets related to healthcare software applications</li><li>Assist users with system usage, troubleshooting, and issue resolution</li><li>Coordinate with technical teams for escalations and bug fixes</li><li>Conduct user training and onboarding sessions</li><li>Maintain proper documentation of issues and resolutions</li><li>Ensure timely communication and high customer satisfaction</li><li>Support software implementation and post-deployment activities when required</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Healthcare Management, or related field</li><li>1&ndash;2 years of experience in software/customer support, preferably in healthcare or ERP systems</li><li>Basic understanding of HIS, EMR/EHR, ERP, or healthcare software solutions</li><li>Strong communication and problem-solving skills</li><li>Ability to handle support tickets and coordinate with technical teams</li><li>Fluent in English and Arabic (written &amp; spoken)</li><li>Familiarity with healthcare technology or digital health solutions is a plus</li><li>Willingness to work on-site in Riyadh and travel if required</li></ul><p>Application Question(s):</p><ul><li>What is your expected salary in SAR?</li><li>What is your notice period?</li><li>What is your level of proficiency in Arabic?</li><li>What is your level of proficiency in English?</li><li>Will you now or in the future require sponsorship for employment visa status?</li><li>Do you have a valid driver's license?</li><li>Do you have a car?</li><li>What's your nationality?</li><li>What is your current/last salary in SAR?</li></ul><p>Experience:</p><ul><li>Software Support : 1 year (Required)</li></ul><p>Work Location: In person</p>

Software Support Executive (Healthcare Solutions) - KSA

Neumo Holdings LLC

<div><p><b>Job Summary:</b></p><p>
The Web and Applications Support Specialist is responsible for the design, development, and ongoing management of internal and external websites, including SharePoint environments. In addition to creative web development, this position manages the implementation and lifecycle support of client-specific business applications. Acting as a project lead for new solution rollouts, the specialist ensures effective planning, configuration, training, and post-deployment support to meet operational needs.</p><p><b>
Duties and Responsibilities:</b></p><p><b>
Web Design and Management</b></p><div><ul><li>
Design, develop, and maintain internal and public-facing websites using modern web standards and accessibility guidelines.</li><li>
Collaborate with departments to create site structures, implement content, and provide visually compelling and functional designs.</li><li>
Monitor web performance, apply SEO and analytics tools, and ensure website security and compliance.</li></ul></div><p><b>
SharePoint Development and Support</b></p><div><ul><li>
Create and manage SharePoint Online sites, lists, document libraries, permissions, and automated workflows.</li><li>
Partner with departments to design intuitive intranet solutions and improve internal collaboration tools.</li><li>
Provide training, documentation, and user support for SharePoint features and enhancements.</li></ul></div><p><b>
Application Implementation and Support</b></p><div><ul><li>
Serve as project manager for the implementation of client-specific applications, coordinating planning, configuration, user testing, and go-live activities.</li><li>
Act as subject matter expert (SME) for implemented applications, providing tier 2/3 support, maintenance, and troubleshooting.</li><li>
Liaise with vendors and internal teams to ensure application reliability, scalability, and user satisfaction.</li><li>
Develop documentation, training materials, and support procedures for end-users and IT staff.</li></ul></div><p><b>
Customer Website and Application Support</b></p><div><ul><li>
Provide support and updates for hosted customer websites, including content management, design revisions, and backend maintenance.</li><li>
Ensure that customer-facing sites meet branding, accessibility, and usability standards.</li><li>
Manage customer-specific tools or portal integrations as needed.</li></ul></div><p><b><br>
 Education and Experience:</b></p><div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Web Design, Computer Science, or related field, or equivalent experience.</li><li>
3+ years of experience in web development, SharePoint administration, or application support.</li><li>
Experience managing technology projects, including implementation timelines, stakeholder coordination, and post-launch support.</li><li>
Proficiency in HTML, CSS, JavaScript, and content management systems (e.g., WordPress).</li><li>
Hands-on experience with SharePoint Online/365 site creation and management.</li><li>
Excellent communication, problem-solving, and customer service skills.</li></ul></div><p><b><br>
 Knowledge, Skills and Qualifications:</b></p><div><ul><li>
Familiarity with Microsoft Power Platform (Power Automate, Power Apps).</li><li>
Knowledge of web accessibility (WCAG/ADA) standards and SEO best practices.</li><li>
Experience with help desk ticketing systems and ITIL-style support practices.</li><li>
Background in vendor management or contract coordination for SaaS products.</li></ul></div><p><b><br>
Work Environment</b>:</p><div><ul><li>
Office setting with a moderate noise level.</li><li>
The employee will work at an individual workstation, using a telephone and computer.</li></ul></div><p><b><br>
 Physical Demands</b>:</p><div><ul><li>
Must be able to remain seated for extended periods.</li><li>
Regular use of a computer and other office machinery, such as printers and copy machines.</li><li>
Occasional movement around the office.</li><li>
Frequent communication via telephone.</li></ul></div><p><br>
<br>
<b>Neumo Summary:</b></p><p>
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</p><p>
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</p><p>
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</p><p><i>
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</i></p></div>

Application Support Specialist (On-Site)

Innovatrics

<p></p><div>Why This Job Is Exciting<p>
You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh. You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.</p><p></p>
How Support Works at Innovatrics<ul><li>
L1: Support team (you) &mdash; triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior)</li><li>
L2: System Engineers &amp; Solution Delivery Managers &mdash; deeper troubleshooting, deployments, complex analysis</li><li>
L3: Engineering &mdash; product-level fixes and advanced technical resolution</li></ul><p></p>
In Your First Month, You'll<ul><li>
Learn the supported solution, customer context, and how our L1/L2/L3 support model works</li><li>
Shadow ticket handling, environment checks, and incident troubleshooting in real production setups</li><li>
Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)</li></ul><br>
<p></p>
As You Settle Into the Role, You'll<ul><li>
Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA</li><li>
Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed</li><li>
Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Delivery Managers, ...)</li></ul><br>
<p></p>
Within Your First Year, You'll<ul><li>
Resolve standard incidents independently and consistently according to the support process</li><li>
Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)</li><li>
Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through</li></ul><br>
<p></p>
What You'll Be Responsible For<ul><li>
Ticket ownership: analyze incidents, request missing info, reproduce issues, propose resolution steps</li><li>
Customer communication: keep tickets up to date, communicate progress clearly via portal/email/calls</li><li>
Operational support: monitoring, coordinating patches/changes in the customer environment, and supporting troubleshooting sessions</li><li>
Escalations &amp; collaboration: involve System Engineers / Solution Delivery Managers / Engineering when needed, track progress</li><li>
On-call participation: active participation in 24/7 on-call rotations as part of this dedicated customer engagement</li></ul><br>
<b>
Requirements</b><br>
<p></p>
What We're Looking For<p><b>
Languages</b></p><ul><li>
Arabic (professional spoken and written) &mdash; required</li><li>
English (professional spoken and written) &mdash; required</li></ul><p></p><p><b><br>
Skills &amp; Mindset</b></p><ul><li>
Strong ownership, structured troubleshooting, and attention to detail</li><li>
Comfortable communicating with customers under time pressure (SLA-driven)</li><li>
Reliable and able to work independently, while escalating early when needed</li></ul><p></p><p><b><br>
Technical Requirements</b></p><p><b>
Must-have:</b></p><ul><li>
Linux administration experience in production environments</li><li>
Kubernetes fundamentals &mdash; ability to work with pods/services, collect and analyze logs, perform basic troubleshooting</li><li>
Ability to read logs and identify likely triggers and root causes</li><li>
Experience working in a ticket-based support environment (internal or external)</li></ul><p></p><p><b><br>
Nice-to-have:</b></p><ul><li>
Helm (basic usage or understanding)</li><li>
Databases: PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries)</li><li>
Networking fundamentals (DNS, ports, firewalls, connectivity troubleshooting)</li><li>
Monitoring &amp; logging tools: Grafana, ELK (or similar)</li><li>
Messaging services exposure</li><li>
Scripting / automation basics (Bash, Python, or similar)</li></ul><p></p><p>
On-Call &amp; Availability</p><p>
This role requires full participation in 24/7 on-call rotations as part of a dedicated single-customer engagement in Riyadh. During on-call periods, candidates must be able to reach the customer site within approximately one hour if required.</p><p></p>
Interview Process<ul><li>
Introduction Stage &mdash; Recruiter Screen (virtual call)</li><li>
Team Interview Stage &mdash; Technical &amp; Team Interview (single extended interview, conversation &amp; practical case-based scenarios)</li><li>
Final Stage &mdash; CARES Interview &mdash; Values driven conversation</li></ul><p>
We encourage candidates to request additional conversations with team members they would like to meet.</p></div><p></p>

Application Support Specialist

Dicetek LLC

<div>
 <strong>
  IT Support Specialist Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor's degree in computer science, information technology, or similar.
  </li>
  <li>
   3-5 years of experience as an IT support specialist.
  </li>
  <li>
   Exceptional ability to provide technical support and resolve queries.
  </li>
  <li>
   In-depth knowledge of computer hardware, software, and networks.
  </li>
  <li>
   Ability to determine IT needs and train end-users.
  </li>
  <li>
   Proficiency in IT helpdesk software, such as Freshservice and SysAid.
  </li>
  <li>
   Experience in documenting processes and monitoring performance metrics.
  </li>
  <li>
   Advanced knowledge of database maintenance and system security.
  </li>
  <li>
   Ability to keep up with technical innovation and trends in IT support.
  </li>
  <li>
   Exceptional interpersonal and communication skills.
  </li>
 </ul>
</div>


IT Support

Talentoma

<div>
 <p>
  Job Title: Remote Tech Support Specialist
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Monthly Pay:
  </strong>
  $5,600 &ndash; $6,700
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Summary:
  </strong>
 </p>
 <p>
  The Remote Tech Support Specialist provides advanced technical support, troubleshooting expertise, and user assistance for software, systems, and technology platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Troubleshoot technical issues.
  </li>
  <li>
   Resolve software and system concerns.
  </li>
  <li>
   Assist users with technology solutions.
  </li>
  <li>
   Document support activities.
  </li>
  <li>
   Escalate advanced technical problems.
  </li>
  <li>
   Maintain service quality standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Technical support experience preferred.
  </li>
  <li>
   Strong troubleshooting and diagnostic skills.
  </li>
  <li>
   Excellent customer service abilities.
  </li>
  <li>
   Familiarity with remote support technologies.
  </li>
  <li>
   Ability to manage multiple support requests.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks &amp; Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Monthly pay: $5,600&ndash;$6,700
  </li>
  <li>
   Fully remote technical support role
  </li>
  <li>
   Paid certification and training opportunities
  </li>
  <li>
   Career progression pathways
  </li>
  <li>
   Competitive compensation package
  </li>
 </ul>
</div>


Remote Tech Support Specialist

Al Mamoura Corporate Center

<p><b>About Us:</b><br/>Al Mamoura Corporate Center is a dynamic and innovative organization committed to delivering exceptional corporate services. We value professionalism, collaboration, and continuous improvement. We are seeking a proactive IT Support Specialist to join our team and ensure the smooth operation of our IT infrastructure.</p><p><b>Job Description:</b><br/>As an IT Support Specialist at Al Mamoura Corporate Center, you will be the first point of contact for all technical support needs. You will troubleshoot hardware, software, and network issues, provide timely assistance to employees, and help maintain our IT systems to ensure maximum efficiency.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Respond promptly to IT-related requests and incidents via email, phone, or ticketing system.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Monitor system performance and ensure security and data protection measures are in place.</li><li>Assist with IT projects, upgrades, and system implementations.</li><li>Document solutions and maintain an organized knowledge base.</li><li>Collaborate with external vendors and service providers when needed.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in IT support or a similar technical role.</li><li>Strong knowledge of Windows and macOS operating systems, office software, and networking fundamentals.</li><li>Familiarity with troubleshooting hardware, software, and connectivity issues.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.</li></ul><p><b>What We Offer:</b></p><ul><li>A collaborative and supportive work environment.</li><li>Opportunities for professional growth and training.</li><li>Competitive salary and benefits.</li><li>A chance to contribute to a leading corporate center and make an impact.</li></ul><p>Pay: QAR7,500.00 per month</p><p>Work Location: Remote</p>

Search 10000+ Software support specialist jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 software support specialist jobs Near Me

System Support Specialist II

Software Support Executive (Healthcare Solutions) - KSA

Application Support Specialist (On-Site)

Application Support Specialist

IT Support

Remote Tech Support Specialist

IT Support