software support specialist

PKS INFORMATICS PRIVATE LIMITED

PKS Inventory, Accounting &amp; GST Software Technical SupportJob Types: Full-time, PermanentPay: From &#8377;10,000.00 per monthWork Location: In person

Software Support Specialist

Al bader exchange

You can post your CV directly using the following link: http://job4me.infy.uk/Job Opening: Software Support Specialist (Entry-Level)Company: Al Bader Exchange Location: Head Office, Sharjah, UAE (with potential travel to 16 branches across the UAE; hybrid work options available) Department: Information Technology Employment Type: Full-Time Reports To: IT Support Manager Posted Date: August 21, 2025 Application Deadline: Open until filledAbout Al Bader ExchangeSince its founding in 1989 by Mr. Ahmed Ghuloom Abdulla Alkhoori, a respected former member of the Abu Dhabi Chamber of Commerce and Industry, Al Bader Exchange has been a trusted leader in the UAE&rsquo;s financial services industry. With a commitment to innovation, integrity, and customer trust, we have grown from a single branch to a network of 16 branches, serving over 250,000 clients monthly. Under the visionary leadership of Mr. Adel Ahmed Ghuloom Abdulla Alkhoori, Al Bader Exchange delivers innovative solutions, including foreign currency exchange, secure global remittances, corporate services, and the UAE&rsquo;s Wage Protection System (WPS). Regulated by the Central Bank of UAE and holding a prestigious WPS license, we prioritize compliance and excellence. Join our team to support our mission-critical software systems and contribute to a legacy of financial innovation.Job SummaryAl Bader Exchange is seeking a motivated Software Support Specialist (Entry-Level) to join our Head Office IT team in Sharjah. This role is designed for freshers or candidates with minimal experience, focusing on fixing bugs, reporting small issues, and providing basic technical support for our proprietary software systems, particularly the Wage Protection System (WPS) for compliant salary payments and remittance services for secure global money transfers. The ideal candidate will have basic knowledge of SQL, MySQL, .NET, C++, and Java, with a willingness to learn and grow in a budget-conscious environment. If you&rsquo;re eager to start your career in financial technology and excel at problem-solving, this is your opportunity to join a leading UAE brand.Key Responsibilities<ul><li>Bug Fixing and Issue Resolution:</li><li>Identify, troubleshoot, and fix minor bugs in software applications supporting WPS and remittance services, using .NET, C++, or Java.</li><li>Address small technical issues reported by users (internal staff and clients) to ensure system reliability and functionality.</li><li>Test and validate fixes to prevent recurrence of issues, ensuring minimal disruption to WPS and remittance operations.</li><li>Issue Reporting:</li><li>Document and report small issues, bugs, and system errors in a clear and organized manner, using basic reporting tools or templates.</li><li>Escalate complex issues to senior IT staff or developers, providing detailed logs and descriptions to facilitate resolution.</li><li>Basic Database Support:</li><li>Assist in monitoring and maintaining MySQL databases for WPS and remittance transactions, ensuring data accuracy and availability.</li><li>Execute simple SQL queries to retrieve data, troubleshoot minor database issues, and support reporting needs.</li><li>Perform routine database tasks, such as backups and basic maintenance, under supervision.</li><li>User Support:</li><li>Provide first-line support to internal staff and clients using WPS, remittance systems, and the Al Bader Exchange mobile app, addressing basic technical queries.</li><li>Leverage our 24/7 live chat support system to coordinate with users and resolve issues promptly.</li><li>Collaboration and Compliance:</li><li>Work closely with the IT and operations teams to ensure all support activities comply with Central Bank of UAE regulations and Ministry of Human Resources and Emiratisation (MOHRE) guidelines for WPS.</li><li>Collaborate with senior team members to learn and implement best practices in software support.</li><li>Learning and Development:</li><li>Actively participate in on-the-job training to build proficiency in SQL, MySQL, .NET, C++, and Java.</li><li>Stay updated on WPS and remittance system requirements to provide effective support.</li><li>Documentation:</li><li>Maintain accurate records of bugs, fixes, and user issues to support system improvements and knowledge sharing.</li><li>Assist in creating basic user guides or FAQs for WPS and remittance software under guidance.</li></ul>Qualifications and Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or a related field. Freshers or recent graduates are encouraged to apply.</li><li>Experience:</li><li>0-1 year of experience in software support, IT helpdesk, or a related role (internships, academic projects, or personal projects are acceptable).</li><li>Basic exposure to SQL, MySQL, .NET, C++, or Java through coursework, projects, or self-learning.</li><li>Familiarity with WPS, remittance systems, or financial software is a plus but not required.</li><li>Technical Skills:</li><li>Basic knowledge of SQL and MySQL for querying and troubleshooting databases.</li><li>Familiarity with .NET (C# or VB.NET), C++, or Java for debugging and supporting applications.</li><li>Understanding of basic programming concepts and willingness to learn advanced techniques.</li><li>Familiarity with IT support tools, version control (e.g., Git), or ticketing systems is a plus.</li><li>Soft Skills:</li><li>Strong problem-solving skills and attention to detail, with a proactive attitude toward learning.</li><li>Good communication skills in English, Arabic, Hindi, Urdu, and Pashto (proficiency in multiple languages is highly preferred to assist diverse clients and staff).</li><li>Ability to work collaboratively in a team and adapt to a fast-paced, budget-conscious environment.</li><li>Other Requirements:</li><li>Willingness to travel within the UAE for branch support, if needed (travel costs covered by the company).</li><li>Must pass regulatory background checks required for financial services roles.</li><li>Availability for occasional on-call support to address urgent system issues.</li></ul>Why Join Al Bader Exchange?<ul><li>Entry-Level Opportunity: Ideal for freshers to start a career in financial technology with hands-on training and mentorship.</li><li>Competitive Compensation: Competitive entry-level salary tailored to a budget-conscious environment, with performance-based incentives for effective support.</li><li>Comprehensive Benefits: Health insurance, annual leave, and end-of-service gratuity as per UAE labor laws.</li><li>Career Growth: Opportunities to learn WPS compliance, remittance technologies, and advanced programming skills, with potential for promotion within the IT team.</li><li>Innovative Environment: Work in a modern Head Office with access to the Al Bader Exchange mobile app and supportive IT infrastructure.</li><li>Legacy and Impact: Contribute to a trusted brand with a 35-year legacy, serving over 250,000 clients monthly under visionary leadership.</li><li>Supportive Culture: Join a collaborative team that values innovation, compliance, and customer trust, guided by the hands-on leadership of Mr. Adel Ahmed Ghuloom Abdulla Alkhoori.</li></ul>How to ApplyPlease submit your CV, a cover letter detailing any experience or projects involving SQL, MySQL, .NET, C++, or Java, and professional or academic references via email to info@badrex.ae with the subject line &ldquo;Software Support Specialist (Entry-Level) &ndash; Head Office.&rdquo; Alternatively, schedule an appointment through our website at https://albaderexchange.ae/ to discuss your application. Only shortlisted candidates will be contacted for interviews.Al Bader Exchange is an equal opportunity employer. We welcome applications from UAE nationals and candidates of all backgrounds.Job Types: Full-time, Fresher

Software Support Specialist Entry-Level

PHARMACARE

Position: IT Support Specialist (SOFTWARE ,HARDWARE , NETWORKING, DIGITAL MARKETING)Location: Ahmedabad, GJ (onsite)Role Overview: The IT Support Specialist will play a key role in managing day-to-day IT operations and providing technical support for employees. This role ensures smooth functioning of hardware, software, and network systems while troubleshooting issues to minimize downtime. Require candidate who can operate/give support for in-house hospital software.Key Responsibilities:<ul><li>Technical Support:</li><li>Provide first-level IT support to employees via in-person, calls, or remote assistance.</li><li>Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.</li><li>Assist users with basic queries related to software tools (e.g., MS Office, MS Teams, Remote Desktop).</li><li>System Maintenance:</li><li>Install, update, and configure software applications and operating systems.</li><li>Perform routine maintenance checks to ensure system efficiency.</li><li>Monitor system backups and ensure data security.</li><li>Network Support:</li><li>Assist in monitoring and troubleshooting network connectivity issues (LAN/WAN, Wi-Fi).</li><li>Coordinate with the IT vendor for critical network and server issues.</li><li>Asset Management:</li><li>Track and maintain IT inventory, including laptops, desktops, software licenses, and accessories.</li><li>Facilitate timely hardware upgrades and replacements.</li><li>Security &amp; Compliance:</li><li>Ensure systems adhere to security protocols and data privacy policies.</li><li>Monitor antivirus, firewall settings, and endpoint security.</li><li>Report and document any IT-related breaches or vulnerabilities.</li><li>User Training &amp; Documentation:</li><li>Assist in onboarding new employees by setting up IT systems and credentials.</li><li>Create user manuals and provide basic IT training for employees.</li><li>Collaboration:</li><li>Coordinate with cross-functional teams for IT requirements and system updates.</li><li>Liaise with external vendors for technical assistance as needed.</li></ul>Requirements:<ul><li>Education: Bachelor's degree in Computer Science, IT, or related field.</li><li>Experience: 1-2 years in IT support or similar role.</li><li>Skills:</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of Windows OS, MS Office Suite, and Remote Desktop tools.</li><li>Familiarity with basic networking concepts.</li><li>Excellent communication and interpersonal skills.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;40,000.00 per monthWork Location: In person

IT Support Specialist and software operator

Northwestern University

<div>
 
 Department:
 
 NUQ Info Technology
 
 
 
 Salary/Grade:
 
 ITS/75
 
 
 The User Support Specialist provides day-to-day support for technology services at Northwestern Qatar (NU-Q). The primary service areas supported by this support specialist are (1) Student, Faculty and Staff computer support; including operating system and application support. (2) NU-Qatar smart classroom support, (3) NU-Qatar teaching lab support, and (4) NU-Qatar application services support through support of the NU-Q approved applications. This support specialist also provides classroom support for videoconferencing and assists with personal videoconference services for NU-Qatar staff in concert with other Qatar IT staff.
 
 
 <ul>
 <li>
 Supports computing hardware and software applications for both the teaching and administrative needs of the NU-Q community. Applications include Microsoft Office Suite and Adobe Creative Suite. In addition, supports digital learning services for NU-Qatar faculty and students.
 </li>
 <li>
 Provides day-to-day support and maintenance for Apple based computer labs for instruction, including lab computer configuration management and software installation.
 </li>
 <li>
 Leverages endpoint management technology, primarily JAMF and KACE, for computer configuration management and software deployment.
 </li>
 <li>
 Supports faculty and staff use of room-based and desktop-based videoconference technologies.
 </li>
 <li>
 Provides training and daily support for Northwestern&rsquo;s application services, including various Microsoft cloud services (ex: SharePoint), the learning management system, and other application services added to the NU-Q IT supported software catalogue.
 
 
 </li>
 </ul>
 
 Minimum Qualifications And Competencies
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, engineering, science, communication, journalism or in a related field.
 </li>
 <li>
 Minimum 3 years of computing support experience and minimum 2 years experience as a project manager of a technical computing effort.
 </li>
 <li>
 Experience in technology training in a university or corporate setting.
 </li>
 <li>
 Excellent writing and spoken communication skills.
 </li>
 <li>
 Demonstrated experience setting up, maintaining, and troubleshooting desktop and laptop computers in the latest Windows and Apple environments.
 </li>
 <li>
 Academic computing lab planning, operations, and server administration experience for MacOS environments.
 </li>
 <li>
 User and classroom support of H.323 videoconference technologies. User support of A/V technologies (projector and LCD display), A/V control system technologies, and videoconference rooms.
 </li>
 <li>
 Demonstrated experience in the use and support of academic learning management systems, such as Canvas
 </li>
 <li>
 Previous experience with technical support of faculty in an instructional environment.
 </li>
 <li>
 Ability to work collaboratively within a team environment, being willing to assist in other areas of IT as required.
 </li>
 <li>
 Demonstrated leadership in projects that are designed for distributed education, media production activities, or course management services.
 </li>
 <li>
 Must be able to safely lift and carry items weighing up to 15 kilograms as part of regular job duties. Reasonable accommodations or assistance may be made to enable incumbents to manipulate higher weight.
 
 
 </li>
 </ul>
 
 Preferred Qualifications and Competencies:
 
 :
 
 
 <ul>
 <li>
 Advanced degree preferred.
 </li>
 <li>
 CompTIA A+ or Apple Mac Repair Certification preferred.
 </li>
 <li>
 Experience in endpoint management software, such as JAMF or KACE.
 </li>
 <li>
 Experience in managing university computing labs.
 </li>
 <li>
 Experience in conducting faculty training workshops for instructional or publishing applications.
 </li>
 <li>
 Experience in conducting student training workshops for software applications.
 
 
 </li>
 </ul>
 The position&rsquo;s minimum starting salary is: $51,346. The offered salary will be determined by the applicant&rsquo;s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
 
 
 
 Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern&rsquo;s
 
 
 non-discrimination statement
 
 
 . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View
 
 
 additional information on the accommodations process
 
 
 .
 
</div>

User Support Specialist Qatar

Pxier

We are looking for a detail-oriented and customer-focused professional to join our team as a Software Account Setup &amp; Technical Support Specialist. In this role, you will be responsible for onboarding new customers by setting up their accounts, configuring system preferences, and providing ongoing technical support to ensure a smooth user experience.Key Responsibilities:<ul><li>Assist customers with account setup and configuration of the software platform.</li><li>Collect and verify required business details, user information, and system preferences.</li><li>Guide customers through onboarding steps, ensuring accurate data entry and setup.</li><li>Provide technical support via email, phone, and remote sessions for software-related issues.</li><li>Troubleshoot and resolve common setup or integration problems.</li><li>Document and track support tickets, resolutions, and customer feedback.</li><li>Collaborate with internal teams to escalate and resolve complex technical issues.</li><li>Educate customers on best practices, features, and system usage.</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;40,000.00 per monthExperience:<ul><li>Account Setup: 2 years (Required)</li><li>Customer Support: 2 years (Required)</li></ul>Work Location: Remote

Software Account Setup & Technical Support Specialist

Confidential

<div>
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Department:
 
 Information Technology (IT)
 
 
 
 Position:
 
 Application Support Specialist
 
 
 
 Position Overview:
 
 
 
 The Application Support Specialist is responsible for providing technical and operational support for business applications. This role ensures system stability, assists end-users, resolves technical issues, and works closely with IT and business teams to enhance application performance.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide daily support for internal users related to business applications.
 </li>
 <li>
 Monitor, troubleshoot, and resolve application-related issues in a timely manner.
 </li>
 <li>
 Log, track, and manage support tickets through the internal helpdesk system.
 </li>
 <li>
 Collaborate with software vendors or internal developers to escalate and resolve complex issues.
 </li>
 <li>
 Participate in testing and validation of application updates or enhancements.
 </li>
 <li>
 Train and guide users on the proper use of systems and features.
 </li>
 <li>
 Document support processes, known issues, and solutions.
 </li>
 <li>
 Monitor application performance and report any incidents or service disruptions.
 </li>
 <li>
 Assist in integrating new systems or modules in coordination with the IT team.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Information Technology
 
 ,
 
 Computer Science
 
 ,
 
 Information Systems
 
 , or a related field.
 </li>
 <li>
 Minimum of
 
 2 years of experience
 
 in application support or a similar IT support role.
 </li>
 <li>
 Familiarity with enterprise systems such as
 
 ERP
 
 (preferably
 
 Microsoft Dynamics 365
 
 ).
 </li>
 <li>
 Proficiency in
 
 Microsoft Excel
 
 and other Office tools.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to communicate effectively with both technical and non-technical users.
 </li>
 <li>
 Fluent in English (Arabic is a plus).
 </li>
 </ul>
 
 
</div>

Application Support Specialist

Upstate Caring Partners

<div>Pay $43,000 annually

The Information Services Support Specialist is a fast-paced, dynamic on-site role that supports, deploys, maintains, repairs and upgrades in-house computer systems. Technologies include laptops, desktops, VOIP phones, cellular phones, audio/video equipment, printers and peripherals. This role is responsible for delivering exceptional customer service and empowering end users to effectively use technology. 


Core Responsibilities
<ul>
<li>Provide excellent customer support by resolving technical issues promptly and professionally.</li>
<li>Receive, respond to and document support calls in the Support Services Call Center.</li>
<li>Install, configure, maintain, repair, and troubleshoot end user workstation hardware and peripherals.</li>
<li>Configure mobile devices and assist end users with basic functionality.</li>
<li>Support remote sites through proactively scheduled on-site visits and responding quickly during emergencies.</li>
<li>Update asset inventory when making system changes, additions, moves and disposals.</li>
<li>Provide end users with basic computer system training.</li>
<li>Coordinate with vendors for external support of computers, telephones, printers and other hardware.</li>
<li>Participate in the after-hours Support Services Team on-call rotation.</li>
<li>Escalate cybersecurity requests and concerns to IS Security Personnel.</li></ul> 


Qualifications
<ul>
<li>Associate&rsquo;s Degree in field of Computer Science or related field OR;</li>
<li>1+ years&rsquo; experience in a technical support or customer service role.</li>
<li>Experience with the following technologies:
<ul><li>Mobile Devices: Android, Apple iOS devices</li>
<li>Networking: Configuration of Personal or SOHO Routers, Entry-Level Troubleshooting</li>
<li>Networking Protocols: TCP/IP</li>
<li>PCs &amp; Peripherals: Diagnostics &amp; Troubleshooting, Hardware</li>
<li>Software: Asset Management, Help Desk or Ticketing/Tracking, Microsoft Office, Remote Assistance, Virtual Meeting (Teams, Zoom, Etc.), Windows</li>
<li>Tools: Cable Testers, Crimpers, Network Toners</li>
<li>Knowledge or familiarity of the following technologies:</li>
<li>Active Directory: NTFS Permissions, Users &amp; Groups</li>
<li>Networking: Basic understanding of IP networks, Ethernet cabling, firewalls, routers, switches &amp; wireless</li>
<li>Office 365: OneDrive, Outlook Online, Teams</li>
<li>Software: Mobile Device Management</li>
<li>Telecommunications: Basic understanding of VOIP</li>
</ul></li></ul><ul><li>Flexible hours including nights, weekends, and working from home required.</li>
<li>After-hours on-call responsibilities.</li>
<li>Travel is required. Must have a valid NYS driver&rsquo;s license &amp; dependable vehicle.</li></ul> 


Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.
<ul>
<li>Comprehensive Health/Dental/Vision</li>
<li>Direct Deposit</li>
<li>Flexible Spending Account (FSA)</li>
<li>Retirement Plan 403(b)</li>
<li>Life Insurance</li>
<li>Voluntary Benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>Generous PTO Plans (Sick, Vacation and Employee Leave)</li>
<li>Tuition Reimbursement</li>
<li>Service Awards</li>
<li>Employee Appreciation Events</li>
<li>Employee Discounts</li></ul> 


Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org 


To access a copy of the job description Click Here - IS Support Specialist 


<h4 class="jobSectionHeader">Experience</h4>
Preferred<ul><li>
1 year(s): technical support or customer service
</li></ul><h4 class="jobSectionHeader">Education</h4>
Required<ul><li>
Associates or better in Computer Science or related field</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Driver License</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Information Services Support Specialist

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