software support technician

Forsyth County

<div>
 Come join the Forsyth County Elections Department! We are hiring a Department IT Support Technician. The Department IT Support Technician provides technical and operational support to the Board of Elections office with respect to managing the testing, programming, repairing, and maintenance of the voting equipment. This position will oversee and maintain the warehouse facility and inventory of all voting equipment and supplies. Additionally, this position will assist with the maintenance of the county-wide geocode and jurisdiction files in the voter registration database, website management, public record requests, data statistics analysis, database management, ballot allocation, precinct support and post-election audits. The Department IT Support Technician also provides troubleshooting support to all departmental staff for office hardware and software issues
 
 
 This is a great opportunity for someone with elections experience and/or information technology background in administering elections in major jurisdiction. The Department IT Support Technician will be part of an organization that promotes innovation and modernizing elections administration.
 
 
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 May require some evening and weekend work.
 
 
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 Special Requirements
 
 
 Selected candidate will be required to successfully pass a more stringent criminal background check per N.C.G.S.
 
 
 <ul>
 <li>
 163-27.2(f): &ldquo;A county board of elections shall require a criminal history record check of all current or prospective employees of the county board of elections, as defined in G.S. 163-37.1(a)(1), who have or will have access to the statewide computerized voter registration system maintained under G.S. 163-82.11 and for any additional position or function as the State Board may designate.
 
 
 </li>
 </ul>
 A successful candidate should have the following knowledge, skills and abilities:
 
 
 Considerable knowledge of computers and related information technology devices.
 
 
 Considerable knowledge of the software packages utilized.
 
 
 Ability to communicate effectively with users of varying skill levels.
 
 
 Ability to work under time constraints and other demands.
 
 
 Ability to develop and present computer-related training.
 
 
 Ability to design and produce complex reports.
 
 
 Strong attention to detail.
 
 
 Ability to work independently and as part of a team.
 
 
 Adaptability and the ability to learn new technologies quickly.
 
 
 Strong organizational skills, especially during high-pressure election periods.
 
 
 Graduation from high school or equivalent and three years of relevant experience working with computer systems or technology.
 
 
 Must have a valid N. C. driver's license.
 
 
 Elections management experience or post-secondary degree in Information Systems or Computer Science preferred.
 
 
 A higher education level may be considered as a substitution for all or part of the experience requirement.The Department IT Support Technician is responsible for
 
 
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 managing the testing, programming, repairing, and maintenance of the voting equipment
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 assist with the maintenance of the county-wide geocode and jurisdiction files in the voter registration database
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 data and statistics request &amp; public information
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 hardware and software support
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 equipment and ballot allocation
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 precinct support
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 post-election audit
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 website management
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 state data for voter list maintenance.
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</div>

Department IT Support Technician

M.G. Oil

<div>M.G. Oil Company, Inc. is HIRING Full Time IT Support Technician to provide support to employees throughout South Dakota and Wyoming. Growing company and need to expand our IT department.
This position is not a remote position.
Must have 2 years of IT work related experience.
Requirements: Ability to provide support with calls where support is requested or needed, new computer set up, networking and hardware troubleshooting and repair. Provides guidance and training to less experienced personnel while providing great customer service. Can work independently without supervision. Travel is required throughout South Dakota and Wyoming. 
Familiar with a variety of Operating Systems (ex: Windows, Mac OS X, Linux). 
Manage any projects that are assigned and ensure that deadlines are met. 
Must possess good written and verbal communication skills.
M.G. Oil Company, Inc. offers a competitive salary and excellent benefits package. 
Must pass background check and have clean driving record. 
#hc215851</div>

IT Support Technician

DuCharme, McMillen & Associates, Inc.

<div>As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:
<ul><li>2025 Great Places to Work Certified
</li><li>Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
</li><li>Company paid parental leave
</li><li>Generous time off package
</li><li>Multiple benefit plans, eligibility begins on day one of employment
</li><li>Culturally focused on work/life balance, mental health, and the overall wellness of our employees
</li></ul>Position Summary
The Associate Software Support role provides first-level client support for DMA&rsquo;s proprietary software solutions. This entry-level position assists with issue triage, documentation, and minor enhancements to existing applications. The Associate collaborates with internal teams to ensure timely resolution of client issues and contributes to the continuous improvement of support processes and documentation.
Essential Duties and Responsibilities
<ul><li>Provide first-level client support for assigned software applications.
</li><li>Communicate with clients to provide clear written instructions and document issues using JIRA.
</li><li>Diagnose and triage software issues; identify and document root causes.
</li><li>Assist in maintaining and enhancing existing software solutions.
</li><li>Contribute to the development and documentation of potential solutions.
</li><li>Support the preparation of functional and technical documentation.
</li><li>Participate in code reviews, sprint planning, and release coordination sessions.
</li><li>Perform other duties as assigned
</li></ul>Education and Qualifications
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
</li><li>Familiarity with professional programming concepts; no prior experience required.
</li><li>Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
</li><li>Understanding of the software development life cycle and agile methodologies.
</li><li>Strong written and verbal communication skills.
</li><li>Basic troubleshooting and organizational skills; ability to manage multiple tasks.
</li></ul>Work Environment and Physical Requirements
<ul><li>Work Schedule: Regular, 40 hours/week
</li><li>Travel: Less than 10%
</li><li>Physical Activity:
</li><li>Prolonged periods of sitting and computer use
</li><li>Ability to hear, understand, and distinguish speech and sounds
</li><li>Ability to lift up to 30 pounds
</li><li>Frequent repetitive motions with hands
</li></ul>The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.
 
 
It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.</div>

Associate Software Support (Java)

Jeeny

<div>About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi. 
Job Description:
The L2 Technical Support &ndash; Software Engineer plays a critical role in ensuring the stability, performance, and reliability of our ride-hailing platform. This position focuses on diagnosing and resolving complex technical issues escalated from L1 support, collaborating closely with Engineering, DevOps, and Product teams, and proactively improving system workflows and performance.
This role is ideal for individuals who enjoy deep troubleshooting, root-cause analysis, and making meaningful operational improvements in a fast-paced, production-critical environment.
Duties &amp; Responsibilities<ul>
<li>
Investigate, debug, and resolve complex technical issues escalated from L1 support teams.</li>
<li>Perform in-depth troubleshooting to identify root causes and ensure long-term fixes.</li>
<li>Collaborate with Engineering, DevOps, and Product teams to resolve production issues efficiently.</li>
<li>Ensure system stability, reliability, and performance across applications and services.</li>
<li>Create detailed Root Cause Analysis (RCA) reports for incidents and outages.</li>
<li>Run internal technical and process audits to identify risks, gaps, and improvement areas.</li>
<li>Proactively identify bottlenecks, inefficiencies, and recurring issues in workflows and systems.</li>
<li>Recommend and implement process, tooling, and system improvements to enhance reliability.</li>
<li>Maintain clear documentation of incidents, fixes, and preventive actions.</li>
</ul>
Requirements<ul>
<li>
BS/MS degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).</li>
<li>3+ years of experience in software engineering, L2/L3 technical support, or similar roles.</li>
<li>Strong proficiency in one or more programming languages (e.g., Python, Java, C#).</li>
<li>Proven experience in debugging, performance tuning, and production issue troubleshooting.</li>
<li>Solid understanding of databases (SQL and NoSQL) and RESTful APIs.</li>
<li>Hands-on experience with cloud platforms (AWS, Azure, or GCP).</li>
<li>Practical knowledge of containerization tools such as Docker (Kubernetes is a plus).</li>
<li>Strong knowledge of monitoring, logging, and alerting tools, such as ELK Stack, Prometheus, Grafana, New Relic, or similar platforms.</li>
<li>Hands-on experience supporting or conducting compliance activities, including ISO 27001, SOC 2, GDPR, PDPL, and PCI-DSS, such as evidence collection, control validation, and audit support.</li>
<li>Excellent analytical, problem-solving, and root-cause analysis skills.</li>
<li>Strong communication skills with the ability to collaborate effectively across cross-functional teams.</li>
</ul>
Benefits
What we offer:<ul>
<li>
Market Competitive Salary 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li>
<li>Learn &amp; Grow 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li>
<li>International Exposure 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li>
<li>Health Insurance 
Full health coverage so you can focus on your goals with peace of mind.</li>
<li>OPD Coverage 
Outpatient visits? We&rsquo;ve got that covered for you.</li>
<li>End of Service Benefit 
Loyalty pays off, long-term service comes with financial rewards.</li>
<li>Dollar Adjustment Allowance 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li>
<li>Internet Allowance 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li>
<li>Fuel Allowance 
Fuel your daily grind with a monthly fuel allowance.</li>
<li>Learning &amp; Development Allowance 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 

Company Culture 
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

L2 Technical Support - Software Engineer

Strugbits (PVT.) LTD

Job Summary: We are looking for a proactive IT Technician with 2&ndash;3 years of relevant experience to manage and support our IT infrastructure. The role involves troubleshooting hardware/software issues, maintaining networks, and providing user support to ensure smooth daily operations.Key Responsibilities:<ul><li>Install, configure, and maintain computer systems, networks, and software.</li><li>Troubleshoot and resolve hardware, software, and connectivity issues.</li><li>Provide technical support and training to staff.</li><li>Manage user accounts, data backups, and system security.</li><li>Ensure regular updates, patches, and IT documentation.</li></ul>Requirements:<ul><li>2&ndash;3 years of proven experience in IT support or technician role.</li><li>Strong knowledge of computer systems, networking, and cybersecurity basics.</li><li>Good problem-solving and communication skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthExperience:<ul><li>relevant : 2 years (Required)</li></ul>Work Location: In person

IT Technician

W R S OFFICE AUTOMATION TRADING LLC OPC

Job Title: Printer Technician / Office Automation TechnicianLocation: UAE Industry: Office Automation / IT Services Employment Type: Full-timeJob DescriptionWe are looking for a skilled Printer Technician to install, maintain, and repair office automation equipment. The ideal candidate should have hands-on experience with printers, copiers, and multifunction devices and be capable of troubleshooting hardware and software issues efficiently.Key Responsibilities<ul><li>Install, configure, and maintain printers, copiers, scanners, and MFP machines</li><li>Diagnose and repair hardware and software issues</li><li>Perform preventive maintenance and service calls at client sites</li><li>Handle toner, spare parts replacement, and consumables management</li><li>Provide technical support and training to clients when required</li><li>Coordinate with the service team and update job/service reports</li><li>Ensure customer satisfaction and timely issue resolution</li></ul>Requirements<ul><li>Proven experience as a Printer / Copier Technician</li><li>Strong troubleshooting and problem-solving skills</li><li>Knowledge of major brands (Ricoh, Canon, HP, Xerox, Kyocera, Konica Minolta, etc.)</li><li>Basic networking knowledge (IP configuration, scanning, drivers)</li><li>Valid UAE driving license (preferred)</li><li>Ability to work independently and under pressure</li></ul>Preferred Qualifications<ul><li>1&ndash;3 years UAE experience in office automation</li><li>Diploma or IT/Technical certification is an advantage</li></ul>Salary &amp; Benefits<ul><li>Competitive salary</li><li>Visa, medical insurance, and other benefits as per UAE labor law</li></ul>Job Type: Full-time

Printer technician

Egis Group

<div>Company Description 
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.&quot;
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
Job Description 
The IT Support Officer is responsible for technical support to users by diagnosing and resolving software and hardware issues, maintaining software and hardware, and continuous improvement.
The position&rsquo;s holder can&rsquo;t be successful without complying with the relevant procedures, directives, and other legal requirements of the Quality Management System, fulfilling the accountabilities of this position in accordance with corporate policies, Code of Conduct and Code of Ethics Standards.
The main responsibilities are:<ul><li>
Client Support: the IT Support Officer provides assistance to users in the use of software or hardware. He performs interventions either remotely or on-site and serve as the first point of contact for users, handling first or second-level support as per their role. He is responsible for following up on client cases from incident opening to resolution and closure, diagnosing and correcting malfunctions described by users, and escalating issues beyond their scope.</li><li>
Diagnosing, Correcting, and Preventive Maintenance: the IT Technician is responsible for diagnosing and correcting software and hardware malfunctions, performing preventive maintenance.</li><li>
Continuous Improvement: the IT Technician gathers functional improvements desired by users, integrates new components according to defined standards, and ensures preventive maintenance. He contributes to the implementation of updates and evolutions, conducts tests before deployment, and creates and implements knowledge bases and user help documents. He is also involved in training, documentation, and process redesign.</li></ul><ul><li>
Software Management: the IT Technician should be able to input and interpret data according to software management rules. This involves reproducing client issue tests to propose solutions.</li><li>
Equipment Maintenance: identifying the usage and conditions of solutions or equipment over their lifecycle is crucial. The IT Technician is expected to perform maintenance and alert in case of malfunctions or potential anomalies.</li><li>
Client Relationship Management: maintaining a respectful and professional relationship with project stakeholders is essential. The Technician should adapt their posture and communication organization to the work situation, choosing the most appropriate communication method for client responses.</li><li>
Effective Communication: the IT Technician must listen actively and share pertinent information, adapting and drafting communication materials to fit objectives and context. They communicate clearly and effectively in both written and oral forms, especially in incident contexts.</li><li>
Innovation and Process Management: analysing needs and participating in the search for innovative ideas and solutions is important. The IT Technician adapts proven solutions to similar context characteristics and suggests improvements for quality client service.</li><li>
Teamwork and Collaboration</li><li>
Activity Prioritization: identifying and planning assigned activities is important. The IT Technician prioritizes client requests based on urgency and severity within their project.</li><li>
Autonomy Development: proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li> 
Performance Indicator (KPIs): proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Average ticket resolution time.</li><li>
User satisfaction and feedback ratings.</li><li>
System uptime and reliability metrics.</li><li>
Compliance with IT policies and security standards.</li></ul> 

Qualifications 
<ul><li>
Technical Skill Set</li></ul>
The candidate should be expert on below tasks &amp; techniques<ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Windows OS installation, Office 365 Apps, End-point Security setup &amp; user account setup</li><li>
Understanding &amp; basic experience on Network Domain, Active Directory setup &amp; network protocols</li><li>
DNS, DHCP, TCP/IP, Printer &amp; file sharing setup.</li><li>
Structure cabling, termination and network test.</li><li>
Installation of internet connection &amp; wireless Access points</li><li>
End Point Security Antivirus installation &amp; activation.</li><li>
Local File Sharing &amp; NTFS Security permissions</li><li>
Inventory management &amp; reporting</li><li>
Maintaining LAN/WAN infrastructure, Wi-Fi, routers, switches, and firewalls.</li><li>
Troubleshoot connectivity and performance issues related to network devices.</li><li>
Support the implementation of network upgrades and security improvements</li><li>
Support the IT Manager in implementing cybersecurity best practices and policies.</li><li>
Assist users in adhering to IT security guidelines and data protection protocols.</li><li>
Provide first and second-level technical support to staff on hardware, software, and network issues.</li><li>
Diagnose and resolve technical problems in person, via phone, email, or remote access tools</li><li>
Monitor system performance and carry out routine maintenance to ensure reliability and security.</li><li>
Assist in setting up, configuring, and deploying new systems and devices.</li></ul> 

Additional Information</div>

IT Support Officer

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