software support technician

Zahr Freighters

<div>At Zahr Freighters, we rely on robust IT systems to ensure smooth logistics and operations. We are seeking a skilled IT Support Technician to join our Dubai office, providing technical support, troubleshooting hardware and software issues, and maintaining network performance. This role is ideal for someone with strong problem-solving skills, technical expertise, and a commitment to ensuring uninterrupted IT services.

Key Responsibilities:
<ul>
<li>Provide technical support to staff, troubleshooting hardware, software, and network issues.</li>
<li>Install, configure, and maintain computer systems, peripherals, and software applications.</li>
<li>Monitor and maintain IT networks, servers, and backup systems.</li>
<li>Respond to IT service requests promptly and professionally.</li>
<li>Assist in setting up new workstations and ensuring proper system configuration.</li>
<li>Maintain accurate documentation of IT procedures, incidents, and resolutions.</li>
<li>Support IT projects, updates, and security protocols.</li>
<li>Stay updated on the latest technology trends and solutions to enhance IT infrastructure.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field preferred.</li>
<li>Proven experience as an IT Support Technician or in a similar technical role.</li>
<li>Strong knowledge of Windows/Linux systems, networking, and troubleshooting.</li>
<li>Familiarity with IT security practices and backup solutions.</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Ability to prioritize tasks, work independently, and manage multiple requests.</li>
<li>Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.</li>
</ul>
Joining Zahr Freighters as an IT Support Technician in Dubai provides an excellent opportunity to contribute to a growing organization where technology plays a critical role. If you are passionate about IT, proactive, and ready to support business operations, we encourage you to apply.</div>

IT Support Technician

Omega Pos Technology

<div>
 We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions. You will play a key role in troubleshooting issues, offering guidance, and delivering top-notch customer support.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
 </li>
 <li>
 Diagnose and troubleshoot software-related issues and provide solutions.
 </li>
 <li>
 Assist with software installation, configuration, and updates.
 </li>
 <li>
 Collaborate with the development and product teams to escalate and resolve complex issues.
 </li>
 <li>
 Create and maintain detailed records of client interactions and resolutions.
 </li>
 <li>
 Offer guidance and training to clients on software features and functionality.
 </li>
 <li>
 Act as a liaison between clients and our internal teams to ensure client needs are met.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong technical aptitude and understanding of software systems.
 </li>
 <li>
 Previous experience in technical support or a similar role.
 </li>
 <li>
 Knowledge of retail and restaurant operations is a plus.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Customer-focused with a passion for delivering exceptional service.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong time management and organizational skills.
 </li>
 <li>
 Flexibility to work occasional evenings or weekends based on client needs.
 </li>
 <li>
 IT certifications or relevant training is a plus.
 
 
 </li>
 </ul>
 Apply Now
</div>

Software and Hardware Technician - Dubai

Infirise Technologies

Infirise Technologies is a Dubai-based IT solutions company providing proactive, SLA-backed technology support to SMEs across the UAE. We specialize in managed IT services, AMC, cybersecurity, networking, hardware &amp; software support, CCTV setup, and digital transformation solutions.We are seeking a skilled and customer-focused IT Support Technician to join our growing team and deliver exceptional on-site and remote technical support to our clients.Key Responsibilities:<ul><li>Provide technical support for clients across hardware, software, networking, and CCTV systems.</li><li>Diagnose, troubleshoot, and resolve technical issues efficiently (both on-site and remotely).</li><li>Install, configure, and maintain computer systems, routers, switches, printers, and related IT equipment.</li><li>Assist in setting up and maintaining LAN/WAN, Wi-Fi, and VPN connections.</li><li>Monitor system performance and ensure optimal uptime for client IT infrastructure.</li><li>Manage user accounts, system access, and security settings.</li><li>Perform periodic preventive maintenance and updates for client systems.</li><li>Support CCTV installation, configuration, and monitoring system troubleshooting.</li><li>Collaborate with the IT Operations and Project teams to execute AMC and project deliverables.</li><li>Maintain proper documentation of service requests, incidents, and resolutions in the ticketing system.</li><li>Communicate professionally with clients, providing regular updates and ensuring high customer satisfaction.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>Languages that you can communicate fluently</li></ul>Experience:<ul><li>UAE: 1 year (Required)</li></ul>Application Deadline: 24/10/2025

Perks Logic

Job Description: We are looking for a dedicated and skilled IT Support &amp; Hardware Technician to join our team. The ideal candidate will be responsible for providing technical assistance, maintaining computer systems, and ensuring smooth IT operations in the office.Days: Monday to FridayKey Responsibilities:<ul><li>Install, configure, and troubleshoot Windows operating systems and software applications.</li><li>Diagnose and resolve system errors, bugs, and technical issues.</li><li>Perform basic laptop and desktop hardware repairs, including connector replacements, upgrades, and maintenance.</li><li>Ensure proper functioning of network connectivity, printers, and office devices.</li><li>Provide IT support to employees, resolving day-to-day hardware/software issues.</li><li>Maintain records of repairs, updates, and system checks.</li><li>Perform routine data backup and system updates to ensure security.</li><li>Handle minor office errands or external IT-related tasks when required.</li><li>Assist in setting up new systems, accounts, and devices for employees.</li><li>Ensure overall IT security, performance, and smooth workflow in the office.</li></ul>Skills &amp; Qualifications:<ul><li>Knowledge of Windows OS installation and troubleshooting.</li><li>Basic understanding of computer hardware repairing and replacements.</li><li>Familiarity with network troubleshooting (LAN, Wi-Fi, routers).</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

IT Support & Hardware Technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

Trikaiser LLC

Looking for a IT Support Technician to support. Person should have technical problem solving skills and customer service skills to help users and contribute to projects. We are willing to train and groom the right resource and help you develop a solid career for long term. You will be working with an experienced team and coordinating onsite support with remote team.Jobs duties:<ul><li>Troubleshooting end user issues on computers and mobile devices and other technical devices such as printers, scanners etc.</li><li>Maintaining onsite equipment inventory</li><li>Onboarding and offboarding users as directed.</li><li>Customer service with ticket management</li><li>Support multiple sites within 15 mins of drive.</li><li>Communicate and coordinate with team and business users</li></ul>Education and experience needed:<ul><li>Preferably bachelor's degree in technical field.</li><li>At least 1 yr of experience supporting users.</li><li>Great communicator and right attitude</li><li>Willing to learn and are flexible</li></ul>Benefits<ul><li>Paid time off</li><li>Travel mileage</li><li>Trainings</li><li>Additional benefits will be added after 6 months.</li></ul>Job Types: Full-time, Contract, Permanent, Temp-to-hirePay: From $30.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Help desk: 1 year (Preferred)</li><li>Windows: 3 years (Preferred)</li></ul>Work Location: Multiple locations

help AG

<div>Help AG is looking for a talented and experienced IT support technician who will be responsible for connecting cables, rack mounting, upgrading, troubleshooting IT security devices. 
Responsibilities:<ul><li>
Visiting customer data centre for rack mounting and troubleshooting of devices.</li><li>
Cable the devices as per industry standards</li><li>
Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity</li><li>
Upgrade software on security devices</li><li>
Accurate reporting of the task to project manager and direct manager</li></ul> 
Qualifications &amp; Skills:<ul><li>
Bachelor&rsquo;s degree in information security or IT-related matter or equivalent experience</li><li>
3+ years of experience in working with IT security devices</li><li>
Aware of rack mounting devices</li><li>
Excellent and accent-free communication skills in English (Arabic an advantage)</li><li>
Proper and structured documentation and diagramming</li><li>
Excellent organizational skills in enterprise support</li><li>
Understanding of information security concepts and related technology</li><li>
Strong background and experience in TCP/IP networking of large-scale organizations</li><li>
Flexible work approach, based on the job requirements</li><li>
Being able to identify new work areas and to set new goals for themselves</li><li>
Excellent communication and training skills</li><li>
Outstanding customer handling, friendly and goal-oriented</li><li>
Ability to communicate / translate to Customer-level</li><li>
Being able to understand complex business processes and activities</li><li>
Flexible work approach, based on the job requirements</li></ul> 
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flight tickets.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us: 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.</div>

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