software support technician

All Lines Technology

<div>Position Summary: 
We&rsquo;re looking for a reliable and service-oriented IT Support Technician to join our team. This hands-on role involves supporting the organization&rsquo;s technology needs, maintaining hardware, and helping users with everyday tech issues. The ideal candidate will have basic technical knowledge, good communication skills, and a strong focus on customer service. 
 
Key Responsibilities:<ul><li>
Provide daily support for laptops, mobile devices, and accessories, helping resolve hardware and software issues.</li><li>
Assist with basic troubleshooting for computers, software, and network connections.</li><li>
Help set up and maintain conference room technology, including AV equipment and displays.</li><li>
Support user accounts and access permissions in systems like Active Directory, Microsoft 365, and others.</li><li>
Offer guidance and support for Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint, etc.).</li><li>
Monitor systems and report performance issues or outages.</li><li>
Help install and maintain company software and tools.</li><li>
Assist with basic cybersecurity tasks like antivirus updates and software patches.</li><li>
Keep clear records of technical procedures and solutions.</li><li>
Take part in IT-related projects such as upgrades or new software rollouts.</li><li>
Provide training and support to users on common IT tools and best practices.</li><li>
Deliver friendly and helpful customer service to all team members.</li></ul>
Qualifications:<ul><li>
Associate degree or equivalent experience in IT, Computer Science, or a related field.</li><li>
1&ndash;3 years of experience in IT support or a similar role.</li><li>
Familiarity with Windows and macOS systems and basic troubleshooting.</li><li>
Experience with Microsoft 365 and basic user account management.</li><li>
Understanding of basic networking (DNS, DHCP, IP addresses, Wi-Fi).</li><li>
Experience using ticketing systems (e.g., Jira) is a plus.</li><li>
Strong communication skills and ability to work with non-technical users.</li><li>
Able to work independently and as part of a team.</li></ul>
Preferred Skills:<ul><li>
Exposure to cloud platforms like Azure or AWS.</li><li>
Basic scripting knowledge (e.g., PowerShell or Bash).</li><li>
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.</li></ul>
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IT Support Technician

Nedo Pakistan

NEDO Pakistan provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.Currently we are looking for the post of &ldquo;Software Support Executive&rdquo; for our TMS Division (Karachi).Job Description<ul><li>Responsible for Installation, Configuration and Support of Software Products. Troubleshooting on site as well as managing online support.</li><li>Responsible for Installation, Configuration and Support of Software Products</li><li>Troubleshooting on site as well as managing online support.</li><li>Testing and Deploying Applications.</li><li>Deploying SQL Databases as well as managing Backup, Restore and Data Migration.</li><li>Giving Product Demonstrations and Presentations.</li><li>Complete all tasks in a timely manner</li></ul>Requirement:Must have own bikeMinimum Education:BS or B.com with computer short coursesMinimum Experience:6 months to 1 year.Skills:Strong Knowledge Of SQL Database Software Development Tools Software AnalysisJob DetailsIndustry:Importers / Distributors/ExportersFunctional Area:Software &amp; Web DevelopmentJob Type:Full Time/Permanent(9 to 6)Job Shift:General Shift (Day)Job Location:Shahrah e Faisal, KarachiGender:MaleJob Type: Full-timeWork Location: In person

Software Support Executive - Male

MGC Diagnostics

<div>Summary/Objective
Troubleshoot and support interfacing and networking issues related to BreezeConnect and AscentConnect as well as the installation of software. Provide technical support and professional service in an enthusiastic and professional manner with focus on networking, interfacing, and software related products. Work with the Technical Support and Professional Services teams, whenever necessary, to provide the highest level of customer service and technical support on all products.
Essential Functions 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Assist customer with installation and configuration of standalone and networked BreezeSuite, Ascent, and related software platforms.</li><li>
Troubleshoot installation errors of BreezeSuite, Ascent, and related software platforms.</li><li>
Troubleshoot basic interface errors and workflow issues related to BreezeConnect and AscentConnect</li><li>
File software anomalies as needed when software errors occur.</li><li>
Provide prompt and courteous responses to customer inquiries, issues, or application questions. Determine when questions or issues should be answered or transferred to technical support for remediation. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution. Ensure proper documentation at all times.</li><li>
Maintain accurate records for all customer contacts including Account, Contact, Asset, Opportunities and Case records in the CRM database.</li><li>
Follow procedural work instruction and standard operating procedures for the department including but not limited to: Technical Support, HL7 Interface, CRM documentation, Sales Order Entry, RMA entry, HIPAA Security.</li><li>
Provide education and documentation to customers that will allow them to use MGC Diagnostics products in an efficient manner.</li><li>
 Responsible for quoting professional services for installation assistance when a user is not covered under a UCSA agreement.</li><li>
Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.</li><li>
Maintain close communication with professional services, technical support, quality assurance, training, marketing, product management, software engineering, service, and validation staff to successfully support new products and software, and share customer issues.</li><li>
 Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD line call center support.</li><li>
Accept other responsibilities as assigned.</li><li>
Complete training as identified by standard operating procedures and procedural work instructions.</li><li>
Regular attendance is an essential job function.</li><li>
Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.</li></ul>
Competencies/Success Factors<ul><li>
Clerical/Technology Skills</li><li>
Learning/Growth Ability</li><li>
Time Management</li><li>
Autonomy/Self-Direction</li><li>
Interpersonal Communication</li><li>
Customer Focus</li><li>
Decision-Making</li></ul>
Supervisory Responsibility 
 
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional, office environment.
Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see.</li><li>
Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms.</li><li>
Ability to maneuver demo equipment.</li><li>
The environment is fast paced; time pressured and requires accuracy.</li><li>
Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate.</li><li>
The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where the environment can be louder due to equipment running.</li></ul>
Travel 
 
Very limited travel &lt; than 5%.
Required Education and Experience<ul><li>
Minimum 2-year degree.</li><li>
2 years of industry experience</li><li>
Ability to effectively communicate in English.</li><li>
Excellent written and verbal communication skills and interpersonal skills.</li><li>
Experience with Windows desktop operating systems</li><li>
Experience with software installation and removal</li><li>
Good problem-solving skills</li><li>
Strong organization skills.</li></ul>
Preferred Education and Experience<ul><li>
BS in physical sciences, computer science, or equivalent.</li><li>
Familiarity with cardiorespiratory diagnostic equipment.</li><li>
Demonstrate a strong desire to succeed, integrity and a professional demeanor.</li></ul>
Additional Eligibility Qualifications 
 
None required for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.</div>

Software Support Specialist I

Al Nattiq Technologies

Job Title: Software Technical Support EngineerJob Description:We are looking for a Technical Support Engineer with experience in software troubleshooting, device testing, and user training. The ideal candidate will be responsible for providing technical assistance to clients, ensuring the proper installation and performance of software and hardware, and delivering product training sessions.Responsibilities:<ul><li>Provide technical support for software and hardware products.</li></ul><ul><li>Diagnose and resolve software and device-related issues.</li></ul><ul><li>Conduct testing and quality checks on devices before delivery.</li></ul><ul><li>Prepare and deliver user training sessions and documentation.</li></ul><ul><li>Collaborate with the development and sales teams to enhance customer satisfaction.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Engineering, IT, or a related field.</li></ul><ul><li>Experience in software support and hardware diagnostics.</li></ul><ul><li>Strong analytical and problem-solving skills.</li></ul><ul><li>Excellent communication excellent skills in English Arabic.</li></ul>Uae resident<ul><li>Ability to work independently and as part of a team.</li></ul>Job Type: Full-time (Part-time may be considered for qualified candidates)Location: SharjahIf you&rsquo;re passionate about technology and enjoy helping others solve technical challenges, we&rsquo;d love to hear from you!Job Types: Full-time, Part-timePay: From AED3,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Software Technical Support Engineer

Asterisk Solution

About the Role:Asterisk Solutions Pvt. Ltd. is looking for a Software Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical assistance to clients, troubleshooting software-related issues, and collaborating closely with the development team to ensure timely and effective issue resolution. This position requires strong technical aptitude, problem-solving skills, and excellent communication abilities.Key Responsibilities:&middot; Respond promptly to customer inquiries via phone, email, or ticketing system, providing high-quality technical support and guidance.&middot; Troubleshoot and resolve software-related issues using Microsoft SQL Server and other relevant tools.&middot; Gather detailed information from customers regarding technical problems and document all support interactions.&middot; Log and manage incidents through the company&rsquo;s ticketing system, ensuring proper tracking and resolution.&middot; Collaborate with the development and QA teams to identify, analyze, and resolve software bugs and system errors.&middot; Maintain thorough and up-to-date documentation of issues, solutions, and system processes.&middot; Ensure timely follow-up and closure of all support tickets within the defined service level agreements (SLAs).Qualifications &amp; Skills:&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or a related field.&middot; Hands-on experience with Microsoft SQL Server or strong SQL query knowledge (Fresh graduates with SQL knowledge are encouraged to apply).&middot; Strong verbal and written communication skills in English are mandatory.&middot; Experience with a helpdesk ticketing system and customer support tools (for experienced candidates).&middot; Excellent problem-solving and analytical skills with a focus on customer satisfaction.Why Join Us:At Asterisk Solutions, we value our employees and offer a rewarding and growth-oriented work environment with:&middot; Handsome Salary Package (Based on Experience &amp; Skills)&middot; Performance-Based Bonuses&middot; Comprehensive Medical Benefits &ndash; Coverage up to PKR 350,000 per annum&middot; Professional Growth Opportunities&middot; Collaborative and Supportive Work Culture&middot; One-Year Employment Contract after Successful Confirmation PeriodWho Can Apply:Both fresh graduates and experienced professionals are encouraged to apply.If you&rsquo;re passionate about technology, problem-solving, and delivering excellent customer support, we&rsquo;d love to have you on our team.Apply now and become part of a leading IT solutions company serving global clients since 2008.Job Type: Full-timeApplication Question(s):<ul><li>Are you fluent in spoken and written English?</li><li>This position requires working from 4:00 PM to 1:00 AM (Pakistan Standard Time). Are you comfortable with this shift timing?</li><li>How would you rate your proficiency in Microsoft SQL Server / SQL queries?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Software Unlimited Corporation

Software Unlimited, Corp. is a well-established software company that provides case management systems for prosecutor offices across multiple states. For over 30 years, we&rsquo;ve helped attorneys and their staff work more efficiently through secure, easy-to-use technology and exceptional support.We&rsquo;re looking for a tech-savvy, flexible individual who enjoys variety in their work. You&rsquo;ll assist customers with our software, support internal systems and networks, and travel periodically for conferences and on-site customer training.What You&rsquo;ll Do:<ul><li>Provide software and tech support to clients.</li><li>Troubleshoot internal network and system issues,</li><li>Maintain internal and customer servers and cloud systems.</li><li>Assist on sales calls and demos.</li><li>Travel occasionally for conferences and training</li></ul>What We Offer:<ul><li>Competitive pay and benefits</li><li>Health insurance and retirement plan</li><li>Paid time off</li><li>Supportive, small-team environment</li></ul>If you enjoy solving problems, helping others, and want to grow with a stable, established company &mdash; we&rsquo;d love to hear from you.**Apply by emailing your r&eacute;sum&eacute; to:** mgransinger@softwareunlimitedcorp.comJob Type: Full-timePay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Software Support Specialist

Aspire92

Job Description:We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for ensuring smooth onboarding of new employees through timely IT equipment setup and support. This role includes handling Cisco networking equipment, providing Microsoft account support, and troubleshooting issues in key business software such as QuickBooks. A solid understanding of Microsoft environments and general IT infrastructure is essential.Key Responsibilities &amp; Duties:<ul><li>Set up laptops, workstations, and IT equipment for new joiners.</li><li>Manage user accounts in Microsoft 365 (Outlook, Teams, OneDrive, etc.).</li><li>Troubleshoot software issues including QuickBooks, Microsoft Office, and other company tools.</li><li>Handle Cisco network equipment, including basic configuration and maintenance.</li><li>Ensure smooth connectivity and resolve any network or hardware-related issues.</li><li>Coordinate with external vendors for IT procurement or warranty services.</li><li>Maintain asset inventory of all IT hardware and software licenses.</li><li>Provide remote or on-site technical assistance to staff as needed.</li><li>Implement and support IT security best practices.</li><li>Assist in regular data backups and system updates</li></ul>Requirements &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field.</li><li>0&ndash;2 years of experience in IT support or similar role.</li><li>Hands-on experience with Microsoft environments (Windows OS, Microsoft 365, Active Directory).</li><li>Familiarity with Cisco equipment (routers, switches, etc.) and basic networking principles.</li><li>Working knowledge of accounting or operational software like QuickBooks is a plus.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and manage multiple tasks</li></ul>Skills:<ul><li>Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA.</li><li>Experience in a BPO or service-based organization.</li><li>Knowledge of remote desktop tools and IT ticketing systems.</li></ul>Job Type: Full-timeWork Location: Remote

Junior IT Support

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