software support technician

البستان | Albustan

<div>
 
 
 Job title:
 
 IT Support Technician&nbsp;
 
 
 
 Job Site:
 
 Khamis Mushait
 
 
 
 
 
 
 Job description
 
 
 
 
 
 
 We are looking for a versatile and proactive IT Support Technician to join our team. The ideal candidate must be an all-rounder with strong technical skills, able to handle day-to-day IT operations, troubleshoot hardware and software issues, support sales staff devices, and assist the IT Manager with various tasks and projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Diagnose and resolve issues related to
 
 computers, laptops, printers, scanners, and networked office equipment
 
 .
 </li>
 <li>
 Provide support for
 
 salesman handheld devices
 
 , including configuration, updates, and troubleshooting.
 </li>
 <li>
 Maintain and troubleshoot
 
 security cameras (CCTV)
 
 , DVR/NVR systems, and related equipment.
 </li>
 </ul>
 
 
 System &amp; Network Support
 
 
 <ul>
 <li>
 Assist with
 
 network maintenance
 
 , including Wi-Fi, routers, switches, and basic server support.
 </li>
 <li>
 Install, configure, and update software and operating systems.
 </li>
 <li>
 Ensure proper backup procedures and basic data recovery support.
 </li>
 </ul>
 
 
 IT Operations
 
 
 <ul>
 <li>
 Set up new users, configure devices, and maintain IT asset inventory.
 </li>
 <li>
 Monitor system performance and escalate issues when needed.
 </li>
 <li>
 Assist with IT Manager requests, including documentation, reporting, and project implementation.
 </li>
 </ul>
 
 
 Security &amp; Maintenance
 
 
 <ul>
 <li>
 Maintain IT security best practices, including antivirus, patching, and device access control.
 </li>
 <li>
 Regularly inspect and maintain hardware to ensure reliability.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Diploma or degree in
 
 Information Technology
 
 or related field (or equivalent experience).
 </li>
 <li>
 Strong knowledge of
 
 Windows OS
 
 , printers, networking basics, and hardware troubleshooting.
 </li>
 <li>
 Experience with
 
 CCTV systems
 
 and mobile/handheld device support is an advantage.
 </li>
 <li>
 Good communication skills and ability to support non-technical users.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Basic knowledge of servers, Office 365, or cloud services.
 </li>
 <li>
 Experience in retail or distribution environments (plus point).
 </li>
 <li>
 Valid driving license (if site visits are required).
 </li>
 </ul>
</div>

فني دعم تقنية المعلومات  |  IT Support Technician

EaseMyRecruit Partners

Job Title: Senior IT Support Technician Location: Bedford, NH (100% Onsite) Pay Rate: $25 to $35 per hourJob Summary: We are seeking a Senior IT Support Technician to support and maintain organizational technology systems and provide escalated technical support for computers, IT services, and related equipment. This role will diagnose and resolve complex hardware and software issues while supporting daily IT operations and strategic initiatives.The ideal candidate will have strong technical expertise, leadership capability, and excellent customer service skills.Key Responsibilities:<ul><li>Provide advanced technical support for computer systems, hardware, printers, and peripherals including troubleshooting, installation, repair, training, and maintenance</li><li>Assist with interviewing and mentoring IT Support Technicians</li><li>Help manage and report on key IT support metrics</li><li>Support IT leadership with strategic projects and operational alignment</li><li>Manage user account requests and terminations ensuring compliance with IT and security policies</li><li>Administer Azure Active Directory including password resets, PowerShell synchronization, device management, training, and multi-factor authentication (MFA)</li><li>Manage and troubleshoot web filtering applications</li><li>Support IT purchasing and procurement processes including vendor coordination and product research</li><li>Ensure compliance with termination and legal hold IT procedures</li><li>Maintain accurate and up-to-date technical documentation</li><li>Ensure fair distribution of support requests based on volume and complexity</li><li>Assist with basic network configuration and support as needed</li><li>Support managed print services and vendor interactions</li><li>Track and update service tickets throughout the full request lifecycle</li><li>Provide A/V support including Zoom Rooms and Microsoft Teams</li><li>Assist other IT teams as required</li></ul>Qualifications:<ul><li>Associate&rsquo;s degree in Information Technology or equivalent experience</li><li>CompTIA A+ certification or equivalent hands-on experience</li><li>Minimum 7 years of IT Support or Help Desk experience with increasing responsibility and some supervisory experience</li><li>At least 2 years of recent experience with mobile device management including tablets</li><li>Strong knowledge of Windows, macOS, iOS, Android, Chromebooks, Microsoft Office, databases, servers, and networking</li><li>Experience with hosted VoIP systems and support</li><li>Ability to work independently, manage multiple priorities, and meet deadlines with minimal supervision</li><li>Excellent written and verbal communication skills</li><li>Comfortable working with users of varying technical skill levels</li><li>Ability to provide one-on-one and group training</li><li>Ability to lift up to 50 lbs</li><li>Valid driver&rsquo;s license and reliable transportation</li></ul>Work Environment:<ul><li>Fully onsite position in Manchester, NH</li><li>Hands-on technical support role requiring interaction with users and equipment</li></ul>Pay: $25.00 - $35.00 per hourWork Location: In person

Senior IT Support Technician

City of Victoria, Texas

<div><div><div><h2 class="jobSectionHeader">JOB SUMMARY</h2></div>
<div>Under close supervision, the IT Support Technician provides technical support to City staff by troubleshooting and resolving hardware, software, and basic network issues. This role supports the day-to-day operation of IT across the City by responding to helpdesk tickets and escalating complex issues as needed.</div>
<div><h2 class="jobSectionHeader">PRINCIPAL DUTIES AND RESPONSIBILITIES</h2></div>
<div><div><div><div>Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:</div></div> 
<div><ul><li>
Configures, installs, troubleshoots, and repairs desktop and laptop computers and peripherals, mobile devices, network printers, and common software applications such as email, Office, and cybersecurity applications.</li><li>
Monitors and responds to help desk calls and tickets, ensuring effective resolution or escalation when appropriate.</li><li>
Manage computer inventories.</li><li>
Assists IT department staff with tasks and projects as assigned.</li><li>
Performs related duties as required or assigned.</li></ul></div> 
</div></div>
<div><h2 class="jobSectionHeader">PHYSICAL AND ENVIRONMENTAL CONDITIONS</h2></div>
<div>Work is performed in a standard office environment. Some field work may be required which includes exposure to various outdoor weather conditions. May be required to climb ladders, traverse uneven surfaces, and lift and move objects weighing up to 50 pounds.</div>
<div><h2 class="jobSectionHeader">REQUIRED QUALIFICATIONS</h2></div>
<div><ul><li>Associate&rsquo;s degree in computer science or related field and one (1) year of technical support experience; OR an equivalent combination of education, training, and experiences.</li><li>
A valid State driver&rsquo;s license may be required.</li><li>
Basic understanding of cyber security best practices.</li><li>
Excellent communication and documentation skills, with the ability to explain technical issues to non-technical stakeholders.</li><li>
Competencies in technical problem solving, situational analysis, customer service, team collaboration, &amp; SLA awareness.</li><li>
Skilled at organizing work and setting priorities to meet deadlines</li></ul></div></div></div>

IT Support Technician

Sharp Brains Ltd

Position: IT Support Technician L1Role Type: BackfillWorking Days: On-DemandContract duration: 1 year (extendable)Contract Type: 1099Experience Required: 3-5 years as IT Support.Site Address: Research Triangle Park, Durham, NC (On-Site)Languages required: English (B2 - C1)Responsibilities:-<ul><li>Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.</li><li>Providing fault analysis to customers&rsquo; various core operating systems and platforms,</li><li>providing support, and applying desktop fault resolution for the approved application suite.</li><li>Ideal candidate should have 2-3 Years&rsquo; experience in Windows Desktop support.</li><li>Provide first/second-level contact and problem resolution for customer issues.</li><li>Work with vendors to remediate complex AV issues as needed.</li><li>Provide timely communication on issue status and resolution.</li><li>Maintain ticket updates for all reported incidents.</li><li>Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>Should have basic knowledge of the Mac operating system, to support Apple pc users.</li><li>Install, upgrade, support, and troubleshoot printers, and computer hardware.</li><li>Performs general preventative maintenance tasks on computers, laptops, and printers.</li><li>Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.</li><li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.</li><li>This position requires the ability to work in a project-based environment requiring flexibility and teamwork.</li></ul>Job Type: ContractPay: $200.00 - $220.00 per dayApplication Question(s):<ul><li>Are you comfortable to work as an On Call IT Support Technician?</li><li>What is your current location?</li><li>Your expected rate per hour/per day?</li><li>Are you ok to work as freelancer with 1099 contract?</li></ul>Work Location: In person

Desktop IT Support Technician (Freelance/Self employed)

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an IT Support Technician who can help us move even faster.
 
 
 
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes.
 
 
 Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 We are seeking a proactive and hands-on IT Support Technician to ensure the smooth and efficient operation of our IT infrastructure across multiple retail store and warehouse locations.
 
 
 This role requires a self-starter with strong technical skills, excellent problem-solving abilities, and a commitment to minimizing downtime.
 
 
 The ideal candidate will be responsible for providing technical support, managing IT assets, and maintaining the IT operations of our warehouse facilities.
 
 
 A valid UAE driving license is essential for this position.
 
 
 
 
 <ul>
 <li>
 Provide hands-on technical support for end-users across all locations, addressing hardware, software, and network issues promptly and effectively.
 </li>
 <li>
 Manage and maintain Active Directory, including user account creation, modification, and deletion, group policy management, and security administration.
 </li>
 <li>
 Administer and troubleshoot mobile devices and applications using Intune and other Mobile Device Management (MDM) solutions.
 </li>
 <li>
 Configure, deploy, and maintain Cisco Meraki network devices, including routers, switches, and wireless access points.
 </li>
 <li>
 Troubleshoot and resolve issues related to systems (desktops, laptops, servers), printers, and handheld devices (PDAs).
 </li>
 <li>
 Utilize ITSM tools such as Jira and Snipe-IT to manage support tickets, track IT assets, and maintain accurate inventory records.
 </li>
 <li>
 Ensure accurate and up-to-date tracking of all IT inventory, including hardware, software licenses, and peripherals.
 </li>
 <li>
 Manage and oversee the IT operations of our warehouse facilities, ensuring reliable connectivity and functionality of all IT systems.
 </li>
 <li>
 Proactively identify and resolve potential IT issues to ensure minimal downtime across all locations.
 </li>
 <li>
 Document troubleshooting steps, solutions, and IT procedures.
 </li>
 <li>
 Collaborate with other IT team members and vendors as needed.
 </li>
 <li>
 Adhere to company IT policies and security standards.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 
 
 
 <ul>
 <li>
 Proven hands-on experience with Active Directory administration and troubleshooting.
 </li>
 <li>
 Demonstrable experience in managing and supporting devices using Intune and other MDM platforms.
 </li>
 <li>
 Practical experience with the setup, configuration, and maintenance of Cisco Meraki network infrastructure.
 </li>
 <li>
 Hands-on experience troubleshooting a wide range of IT issues, including systems (Windows and macOS), printers, and PDA devices.
 </li>
 <li>
 Familiarity with and practical experience using ITSM tools like Jira and Snipe-IT.
 </li>
 <li>
 Strong understanding of IT inventory management principles and best practices.
 </li>
 <li>
 Experience managing IT operations within a warehouse or similar environment is highly desirable.
 </li>
 <li>
 Excellent problem-solving, analytical, and communication skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong 1 customer service orientation with a proactive approach to issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Arcadia

<div>
 
 Junior IT Support Technician
 
 
 Who We Are
 
 
 Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. Visit www.arcadia.com.
 
 
 Job Summary
 
 
 Join our dynamic IT team as a Junior IT Support Technician, where you will be the first point of contact for technical excellence. This is a fast-paced role where you will handle a wide range of support tasks&mdash;from hardware troubleshooting to access management. We are looking for an eager learner who uses modern tools like AI and Jira to work smarter, resolve tickets faster, and provide a top-tier experience for our global workforce. This is a shift-based role (24x5) supporting a global team.
 
 
 Responsibilities
 
 
 ● Technical Troubleshooting :Provide comprehensive support for macOS and Windows environments. Manage the full ticket lifecycle&mdash;from initial intake to final resolution&mdash;encompassing hardware diagnostics, software provisioning, and complex systems troubleshooting
 
 
 ● Access Management: Handle the day-to-day execution of onboarding and offboarding, ensuring users have the correct access to internal systems and SaaS platforms (Google Workspace, Slack, etc.).
 
 
 ● AI-Enabled Troubleshooting: Use AI tools as a daily assistant to research solutions for technical issues, draft clear user documentation, and improve the speed and accuracy of your ticket resolutions.
 
 
 ● Jira Ticket Ownership: Manage your ticket queue within Jira Service Desk effectively. While you will handle standard requests independently, you will work with Senior technicians for any complex Jira project customizations.
 
 
 ● Process Execution: Work within established automated workflows to ensure IT data and Asset Management boards stay updated and accurate.
 
 
 ● Global Support: Support the wider IT team in maintaining office technology and internal infrastructure across our global locations.
 
 
 ● Mentorship &amp; Growth: Actively learn from Senior technicians to grow your skills in advanced troubleshooting, Jira administration, and workflow automation. Requirements
 
 
 ● Experience: 1&ndash;3 years of experience in an IT Helpdesk or technical support environment. ● OS Foundations: Solid basic knowledge of macOS and Windows troubleshooting.
 
 
 ● Access Management: Familiarity with managing user accounts in tools like Google Workspace, Slack, or Zoom. ● AI &amp; Tech Savvy: A strong interest in using AI tools to find solutions to problems and streamline your daily workload.
 
 
 ● Eagerness to Learn: A "can-do" attitude with the ability to handle a high volume of diverse tickets while knowing when to escalate complex issues to Senior staff.
 
 
 ● Shift Flexibility: Comfort working in a shift-based environment to support our 24x5 global operations.
 
 
 ● Communication: Clear and empathetic communication skills for supporting non-technical users.
 
 
 Benefits
 
 
 ● Competitive Compensation: Based on market standards.
 
 
 ● Hybrid Model: Remote-first policy with city-center office access.
 
 
 ● Health &amp; Wellness: Medical Insurance (1+5 Family Members) and Flexible Benefit Plan.
 
 
 ● Impact: A chance to contribute to a $1.5B valuation company helping to build a clean energy future.&nbsp;
 
 
 Thank you
 
</div>

IT Support Junior Technician

Society Qatar

<div>
 
 
 Company Description
 
 
 
 Society Qatar is a rising leader in the fitness and wellness industry, dedicated to providing premium experiences tailored to the needs of the local community. Based in Qatar, the organization is focused on enhancing the well-being of its members through innovative offerings and high-quality services. Society Qatar takes pride in fostering a positive and engaging environment that promotes healthy lifestyles and personal growth.
 
 
 
 
 
 Roles and Purpose:
 
 
 Reporting to the Group IT Manager with dotted-line accountability to the Operations Director and CEO, the IT Systems &amp; Support Technician is responsible for the day-to-day operation, support, and reliability of all IT systems across the business, ensuring technology supports a smooth, secure, and efficient experience for both staff and members.
 
 
 &nbsp;
 
 
 This is a hands-on, operational IT role focused on system stability, user support, cybersecurity best practice, and continuous improvement. The role supports all club locations and Head Office and will travel between sites as required to resolve issues, support installations, and assist with new openings or upgrades.
 
 
 &nbsp;
 
 
 
 Key Responsibilities
 
 
 
 
 IT Support &amp; Day-to-Day Operations
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide first and second line IT support across all club locations and Head Office.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Act as the first point of contact for IT-related issues, logging, prioritising, and resolving incidents in a timely manner.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshoot and resolve issues related to hardware, software, network connectivity, and user access.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Travel between club locations to provide on-site IT support where required.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support staff onboarding and offboarding, including system access, Microsoft 365 setup, and device provisioning.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with and escalate issues to external IT vendors and service providers when required.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimise disruption to club operations and member experience through proactive issue resolution.
 
 
 
 Systems &amp; Software Support
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the day-to-day operation of business-critical systems including membership management and CRM platforms.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support access control systems, turnstiles, and door controllers.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support POS and payment terminals, class booking, and scheduling systems.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support Microsoft Windows operating systems and Microsoft 365 environments.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with system upgrades, patches, and new software rollouts.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain clear and up-to-date system documentation and troubleshooting guides.
 
 
 
 Hardware, Networks &amp; Infrastructure
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage and support IT hardware across clubs and Head Office including laptops, PCs, tablets, kiosks, and printers.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support access control hardware, CCTV systems, AV equipment, screens, and music systems.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support and maintain wired and wireless networks including club and office Wi-Fi.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor system performance and uptime, identifying recurring issues or risks.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain an accurate IT asset register and highlight end-of-life or replacement requirements.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support IT requirements for new club openings, refurbishments, and relocations.
 
 
 
 Cybersecurity, Data Protection &amp; Compliance
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support cybersecurity best practices including user access controls, antivirus, endpoint protection, and system updates.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with data protection and confidentiality requirements in line with company policies and local regulations.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support backup processes and basic disaster recovery procedures.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify, report, and escalate potential security risks or incidents promptly.
 
 
 
 Continuous Improvement &amp; Development
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactively identify opportunities to improve IT systems, processes, and user experience.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Make practical recommendations regarding software solutions, hardware upgrades, and workflow improvements.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support automation and efficiency initiatives where appropriate.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Stay informed on relevant IT trends and best practices.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop technical capability in line with future progression opportunities within the IT function.
 
 
 &nbsp;
 
 
 
 What Success Looks Like (KPIs)
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High system uptime with minimal disruption to club operations.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fast and effective resolution of IT issues.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Positive feedback from internal stakeholders and club teams.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Low recurrence of repeat IT issues.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Secure and compliant IT systems with no major incidents.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Smooth onboarding and offboarding of staff.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accurate and well-maintained IT documentation and asset records.
 
 
 &nbsp;
 
 
 
 Experience &amp; Qualifications
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2&ndash;5 years&rsquo; experience in an IT support, systems, or generalist role.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience supporting both hardware and software in a business environment.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to multi-site, retail, hospitality, or fitness environments preferred.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience supporting Windows operating systems and Microsoft 365.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with networking fundamentals including Wi-Fi, routers, switches, and cabling.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience supporting access control, CCTV, POS, or CRM systems is an advantage.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Relevant IT certifications (e.g. CompTIA, Microsoft, networking) advantageous but not essential.
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to travel between sites as required.
 
 
 &nbsp;
 
 
 
 Key Competencies
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands-on problem solving
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Calm and methodical under pressure
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Clear communication with non-technical users
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong attention to detail
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ownership and accountability
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to prioritise and manage workload effectively
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Continuous improvement mindset
 
 
 
</div>

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فني دعم تقنية المعلومات | IT Support Technician

Senior IT Support Technician

IT Support Technician

Desktop IT Support Technician (Freelance/Self employed)

IT Support Technician

IT Support Junior Technician

We are looking IT Systems & Support Technician