software technician

Gigatron Software Corporation

Product Support TechnicianJob Purpose: Serve software customers by researching and providing answers to product questions; troubleshooting and resolving user problems, providing product training and writing technical help articles. Some of our customers work directly for the court system and others as independent freelance court reporters.Duties: * Resolve incoming customer requests through telephone (95%), message board, email, and occasional user group meetings. Log all events and results in database.* Identify problems by following troubleshooting guidelines; researching answers.* Resolve problems by providing information; guiding client through corrective steps; escalating unresolved problems to senior tech.* Train customers by providing step-by-step instructions.* Improve customer experience by recommending changes in help documentation.* Avoid legal challenges by adhering to product usage guidelines and customer instructions/consents.* Improve product performance by identifying persistent problems to to product engineering.* Perform occasional in-house testing for software beta releases and related interface devices, under the direct supervision of quality assurance.* Accomplish organization mission by completing related results as required.Skills/Qualifications: Computer Knowledge and Practical Troubleshooting Experience, Familiarity with software and hardware compatibility issues, Practical Windows Experience (version 10-11), Help Desk Experience, Verbal Communication, Listening, Phone Skills, People Skills, Resolving Conflict, Multi-tasking. This is an entry level position, and we train new hires on our proprietary software, but previous knowledge of Windows OS, word processing software, call tracking software is useful.Company Benefits:We provide medical, dental, and vision benefits to full time employees in addition to paid vacation, holiday, and sick leave.We will consider both part time and full time applicants. Must work on-site (Irvine).Job Types: Full-time, Part-timePay: $18.00 - $25.00 per hourWork Location: In person

Product Support (Software) Technician

Motion Recruitment

<div>
 We are seeking a motivated and customer-focused Junior IT Support Technician to join our team. This position provides first-line technical support to end users, focusing on Windows troubleshooting, basic networking issues, and general problem resolution in a fast-paced environment.
 
 
 
 
 CORE RESPONSIBILITIES
 
 
 
 
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 Provide timely technical support to users via phone, email, chat, remote tools, and in-person assistance
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 Troubleshoot and resolve common Windows operating system issues (Windows 10/11)
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 Diagnose and fix basic hardware problems (laptops, desktops, printers, peripherals)
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 Assist with basic networking troubleshooting (Wi-Fi connectivity, IP addressing, basic TCP/IP, switching, and routing concepts)
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 Create, track, and update support tickets in the company&rsquo;s ticketing system
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 Document solutions and maintain knowledge base articles
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 Install, configure, and maintain OS and software applications
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 Perform user account management (password resets, access requests)
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 Escalate complex issues to senior technicians or other teams when necessary
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 Work as part of an on-call rotation
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 Follow established IT procedures and best practices
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 Maintain professionalism and composure while working in a high-pressure support environment
 
 
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 </ul>
 
 
 TECHNICAL SKILL REQUIREMENTS
 
 
 
 
 <ul>
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 Solid understanding of basic Windows troubleshooting (boot issues, driver problems, software conflicts, updates, etc.)
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 Good grasp of basic networking principles (IP addressing, DNS, DHCP, Ethernet &amp; Wi-Fi)
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 Basic understanding of Microsoft Active Directory, DHCP, DNS, and other Server components
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 Experience with cloud platforms, such as Azure, AWS, Google Cloud
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 Familiarity with video conferencing hardware and setup
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 Experience with remote support tools (TeamViewer, Remote Desktop, etc.)
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 Familiarity with ticketing systems
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 Some experience with typical desktop and cloud-based office applications, such as Office365, Adobe Acrobat, Docusign, Atlassian JIRA &amp; Confluence
 
 
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 </ul>
 
 THE PERSON
 
 
 
 <ul>
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 Operates with a high degree of ownership and accountability; treats the environment as their own
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 Calm and composed under pressure, with strong situational judgment
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 Service-oriented mindset with a high-touch approach to executive and end-user support
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 Strong communicator capable of translating technical concepts into clear business language
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 Process-driven with a natural inclination toward documentation, structure, and continuous improvement
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 Proactive problem-solver who anticipates risk and addresses root causes, not just symptoms
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 Comfortable working in a high-expectation, fast-paced environment
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 Demonstrates discretion and professionalism in handling confidential information
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 Experience operating in top-tier financial services or similarly demanding enterprise environments
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 Team-player mentality
 
 
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 </ul>
 
 EDUCATION
 
 
 
 
 
 EXPERIENCE
 
 
 
 
 
 Bachelor&rsquo;s degree in IT or related field preferred
 
 
 
 
 1-3 years of IT support or help desk experience (internships or personal projects welcome)
 
 
 
 
 
 COMPENSATION
 
 
 
 
 The Company offers a competitive total compensation package, including base salary, discretionary bonus, and comprehensive benefits. Salary range: $110,000-130,000, commensurate with experience.
 
 
 
 LOCATION
 
 
 
 Based in NYC, with occasional travel to other site locations in the Metro NYC area.
 
 
 We are seeking a motivated and customer-focused Junior IT Support Technician to join our team. This position provides first-line technical support to end users, focusing on Windows troubleshooting, basic networking issues, and general problem resolution in a fast-paced environment.
 
 
 
 
 COMPENSATION
 
 
 
 
 The Company offers a competitive total compensation package, including base salary, discretionary bonus, and comprehensive benefits. Salary range: $110,000-130,000, commensurate with experience.
 
 
 
 LOCATION
 
 
 
 Based in NYC, with occasional travel to other site locations in the Metro NYC area.
 
 
 
 Posted By:
 
 John Driscoll
</div>

Junior IT technician

JAL International Co. Ltd.

<div>
 
 
 About the Role
 
 
 
 JAL International is hiring a
 
 System Technician
 
 to join our Electrical Systems Division (ESD) in Al Khobar, Saudi Arabia. You will be responsible for the technical support, maintenance, testing, and troubleshooting of electrical systems, protection, and control equipment across substations ranging from
 
 13.8 kV to 380 kV
 
 .
 
 
 
 What You'll Do
 
 
 <ul>
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 Conduct routine inspection, preventive maintenance, and testing of all substation equipment
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 Identify, troubleshoot, and rectify faults in electrical, protection, and control systems
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 Assist in the installation, commissioning, and upgrading of substation systems and equipment
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 Ensure full compliance with health, safety, and environmental (HSE) regulations at all times
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 Maintain detailed records of maintenance activities, test results, faults, and corrective actions
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 Support engineers and management in operational planning, system improvements, and emergency response
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 </ul>
 
 
 What We're Looking For
 
 
 <ul>
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 Diploma or degree in Electrical Engineering or equivalent
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 Hands-on experience with substation equipment from 13.8 kV to 380 kV
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 Knowledge of IEC and IEEE standards and applicable safety regulations
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 Certifications in high-voltage systems, safety, or protection systems are a plus
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 Strong attention to detail, safety mindset, and ability to work well in a team
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 </ul>
 
 
</div>

System Technician

NISA Investment Advisors, L.L.C.

<div>Overview:
<div>
NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $298 billion in fixed income and equity securities and over $172 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.</div>
Responsibilities:
<div>
As a Software Engineer on the Trading and Execution Management team, you will employ modern software development technologies to build and support solutions that provide trade lifecycle management, workflow tracking, and other functionality critical to NISA&rsquo;s business. Areas of development include front-end Web applications, back-end services, commercial product integration, and assisting in NISA&rsquo;s cloud migration. As a member of Technology Solutions, you will collaborate with other team members in design, implementation, and code reviews. You will participate in requirements meetings and design sessions with members of NISA&rsquo;s business departments to assist in the design and refinement of solutions.</div>
Qualifications:
<ul><li>Bachelor's degree or equivalent experience in a field requiring strong analytical and quantitative skills, such as Computer Science, Engineering, Mathematics, Finance, or Information Systems</li><li>
3+ years of experience developing with an object-oriented language (C#, Java, etc.)</li><li>
Experience working with a source control system, like GitHub</li><li>
Interest in working with modern technologies, including containerization, cloud-native solutions, AI assisted development, etc.</li><li>
Familiarity with JavaScript, Python, and front-end frameworks</li><li>
Experience designing queries in SQL Server or another relational database platform</li><li>
Experience with unit testing frameworks</li><li>
Working knowledge of design and usage of REST APIs</li><li>
Experience developing cloud native applications preferred</li><li>
Experience with automation and CI/CD practices and tooling, such as GitHub actions, Ansible, and Terraform preferred</li></ul><div></div><div> 
NISA&rsquo;s culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.</div><div></div><div> 
NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</div></div>

Software Engineer, Information Technology

Dongguan BaoBao Technology Co., Ltd

Job Title: Laptop Repair TechnicianCompany: BaoBao Technology Pakistan Private LtdLocation: Multan, Pakistan (Onsite)Job Description:We are looking for a skilled and experienced Laptop Repair Technician to join our team. The ideal candidate should be capable of diagnosing and repairing a wide range of laptop hardware issues efficiently.Key Responsibilities:1) Diagnose and troubleshoot laptop hardware and software problems2) Repair or replace faulty components (e.g., screens, keyboards, batteries, motherboards, etc.)3) Install and update operating systems and software4) Perform routine maintenance and system optimization5) Provide technical support and guidance to customers when neededRequirements:1) Proven experience as a Laptop Repair Technician or similar role2) Strong knowledge of laptop hardware components and repair techniques3) Familiarity with Windows and basic software troubleshooting4) Ability to work independently and manage time effectively5) Good communication and problem-solving skillsPreferred Qualifications:Minimum Bachelor (14 years of Education). Should be passed out in 2023-2024 batch.Job Type:Full-time trial period in Pakistan; if successful and the candidate is selected, the company will then relocate the candidate to our factory in China.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Laptop Repair Technician

Omnivir

Computer Network Technician - Canada &amp; U.S. ExpansionAbout UsOmnivir is a dynamic and innovative IT solutions provider, originally based in British Columbia, Canada. We specialize in networking, cybersecurity, managed services, and POS/kiosk integrations. As a growing company, we have built a reputation for integrity, flexibility, and reliability. Our clients trust us to keep their computer networks optimized, and we consistently exceed their expectations.We are excited to announce our expansion into the United States, bringing our expertise and high-quality service to businesses across North America.Our work environment includes: Flexible working hours (this is a part-time opportunity) Engaging and supportive team culture Opportunities to work with clients across Canada and the U.S.Job DescriptionPosition Title: Computer Network Technician Duty Station: British Columbia, Canada &amp; U.S. Expansion (Remote &amp; On-Site) Reports To: Sr. Field Technician ManagerAs a Computer Network Technician at Omnivir, you are a team player with excellent interpersonal skills. You have a client-centric mindset, take initiative, use good judgment, and are highly organized. You maintain a high level of accuracy and attention to detail while performing repetitive tasks.Our technicians must have strong oral and written communication skills and be able to work well under pressure in fast-paced environments with tight deadlines.Technicians must be available at least 2-3 days per week, Monday &ndash; Friday. This role requires commuting to client sites, so a personal, reliable vehicle is required.Key ResponsibilitiesTo succeed in this role, you must perform each essential duty with professionalism, a commitment to excellence, and attention to detail.Primary Duties:Maintain, troubleshoot, and administer local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstationsEvaluate and install computer hardware, networking software, and operating systemsLoad computer tapes and disks, install software, and manage peripheralsProvide problem-solving support to network usersPerform routine network startups, shutdowns, and maintain control recordsInstall, maintain, troubleshoot, and upgrade web server hardware and softwareSet up and secure network connections, including VPNs and remote accessTechnical Knowledge &amp; Skills RequiredOur ideal candidate has experience with: MS Windows &amp; Office Suite Networking hardware &amp; software Servers, mail servers &amp; intranet systems Internet configurations &amp; device drivers Cloud-based networking &amp; security tools Desktop publishing software (preferred but not required)If you&rsquo;re looking for an exciting opportunity to grow your career in IT while working with a company that is expanding into the U.S., we&rsquo;d love to hear from you!Apply today and be part of OMNIVIR growth across North America!https://omnivircentral.com/submit-application/?job_id=4Job Type: Part-timePay: From $25.00 per hourWork Location: On the road

IT Network Technician

Sterling Seacrest Pritchard

<div>
 
 Responsibilities
 
 
 
 This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department. While providing in-person support, training, and assistance, the Tier 1 Service Desk Technician is also responsible for communicating all information relating to the needs and workflows within the department. Tier 1 Help Desk Technician will also perform work on projects in support of company initiatives at the direction of Desktop Support Technician. The following will be expected:
 
 
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 Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues.
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 Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed.
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 Repair, configure and maintain hardware, software, and peripherals.
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 Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
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 Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.
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 Log, track, and maintain detailed incident reports on all requests.
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 Assist with the creation of FAQ's and knowledge base articles.
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 Assist with network installations including cabling and components.
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 Maintain good working relationships with assigned supervisors and coworkers.
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 Perform additional duties as required by management.
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 Support satellite offices and remote users.
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 </ul>
</div>

Tier 1 Service Desk Technician

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