solution analyst

Inside Higher Ed

<div>
 The Business Solution Analyst is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university's information systems. This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams. This position will also serve as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered. Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations.
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 The Business Solution Analyst will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers. Collaborates with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem-solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential.
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 This position includes applying knowledge to identifying and developing test cases, automated test cases, unit testing, test scripts for identified business requirements, and corresponding data requirements for various business processes. This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects. This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes &amp; visual representations of data, strong verbal and written communication, developing test cases, automated test cases, unit testing and test scripts.
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 Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects). Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.
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 This position reports to the Sr. Associate Director of Project and Change Management in the Office of Advancement Services and combines core business analysis responsibilities with proactive user support, working directly with end users to identify system issues as well as data, reporting, and training needs. The analyst provides structured analysis and recommendations to PMO, Customer Support, and System Training to inform system enhancements, strengthen user education, and support the delivery of high-quality technical solutions. The Office of Advancement Services (OAS) supports Johns Hopkins Development and Alumni Relations (DAR) by delivering systems, data, and process solutions that enable fundraising and engagement efforts across the institution.
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 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use
  </li>
  <li>
   Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering
  </li>
  <li>
   Create test strategy based on the analysis of design document and requirements
  </li>
  <li>
   Design test plans for projects and work with project teams and business partners to obtain approval
  </li>
  <li>
   Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards
  </li>
  <li>
   Generate test scripts and perform test analysis. Test scripts will be manual or automated.
  </li>
  <li>
   Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed
  </li>
  <li>
   Report test results and metrics to management and team in timely matter
  </li>
  <li>
   Define test cases, scripts and corresponding data sets
  </li>
  <li>
   Manage and execute test preparation activities with minimal supervision
  </li>
  <li>
   Perform test execution and defect tracking (if applicable)
  </li>
  <li>
   Learn, support, maintain and train users on testing tools
  </li>
  <li>
   Identify other uses and expansion of the tool sets
  </li>
  <li>
   Write business cases, business requirements, develop functional specs and functional prototypes.
  </li>
  <li>
   Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
  </li>
  <li>
   Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems
  </li>
  <li>
   Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 In addition to the duties described above, the Business Solution Analyst will:
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 <br/>
 <ul>
  <li>
   Monitor and review incoming Service Desk tickets daily to identify patterns, potential system issues, or requests that require deeper analysis before a solution is recommended. Where needed, shepherd non-operational requests to ensure the right OAS teams are aware of potential issues/opportunities and deliver a smooth customer experience.
  </li>
  <li>
   Develop a strong understanding of DAR's information systems, data, workflows and business processes in order to support/advise the end user community with using JHAS and related systems.
  </li>
  <li>
   Drive user adoption of JHAS and related systems, including basic functionality, data literacy and Salesforce reporting through customer support efforts and targeted engagement activities.
  </li>
  <li>
   Collaborate closely with OAS colleagues to proactively identify training gaps based on recurring user questions or troubleshooting trends to support course updates, content creation, and system documentation, especially in the area of data/reporting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree.
  </li>
  <li>
   Five years of related experience preferably within testing and business requirement gathering.
  </li>
  <li>
   Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge in the assigned application as well as the platform on which it runs (SQL Server)
  </li>
  <li>
   Higher education experience is helpful but not required
  </li>
  <li>
   Strong critical thinking and stakeholder management skills
  </li>
  <li>
   Experience with business reporting tools
  </li>
  <li>
   Familiarity with advancement processes such as gift processing, prospect development, and stewardship
  </li>
  <li>
   Proficient use of basic Salesforce functionality/reporting
   <br/>
   <br/>
  </li>
 </ul>
 Classified Title: Business Solution Analyst
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 <br/>
 Job Posting Title (Working Title): Business Solution Analyst
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 <br/>
 Role/Level/Range: ATP/04/PE
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 Starting Salary Range: Minimum: $73,299 - Maximum: $128,299 (targeted salary: $110,363; commensurate with experience)
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 Employee group: Full Time
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 Schedule: Monday-Friday, 8:30am-5:00pm
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 FLSA Status: Exempt
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 Location: JH at Keswick
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 Department name: 60007027-Project &amp; Change Management
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 Personnel area: University Administration
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</div>


Business Solution Analyst

IO Health

<p><b>Role Overview:</b> The Solution Governance Analyst supports the design, maintenance, and monitoring of governance frameworks and compliance metrics and KPIs across our AI and Agentic solutions. Working under the direct supervision of the Solution Governance Specialist and Automation Lead. this role ensures that systems, data, and processes align with regulatory requirements, internal policies, and industry standards; translating compliance obligations into practical operational controls.</p><p><b>Focus Areas</b>:</p><p>- Regulatory Compliance</p><p>- Data, Solutions and Model Governance</p><p>- Risk Management and Guardrails</p><p>- Policy and Auditing</p><p>- Automation and Workflows</p><p><b>Key Responsibilities</b>:</p><p>1. Maintain up to date logics for all Agentic and AI Model Metrics and KPIs</p><p>2. Run Production ready Agents and Flows under the internal governed policies, in addition to enforcing the pre-deployment and post deployment checks</p><p>3. Enforce version control, traceability, security, and RAI policies across code repositories, including access permissions, branch protection, and change approval workflows</p><p>4. Conduct periodic reviews and logs to ensure repository access reflects current role-based privileges</p><p>5. Enforce multi-factor authentication (MFA) and single sign-on (SSO) policies across all applicable platforms, ensuring account segregation standards are met.</p><p>6. Track review cycles and manage timely renewals, approvals, and acknowledgements</p><p><b>Requirements:</b></p><p>- Bachelor&rsquo;s degree in IT, Cybersecurity, Health Informatics, or a related field</p><p>- Familiarity with AI Models, and Automated Agents, IAM concepts (i.e. MFA, SSO)</p><p>- Excellent documentation, reporting, and written communication skills</p><p>- 1 to 2 years in compliance / governance, or IT security</p><p>- Communication and Interpersonal Skills / Working across teams</p><p><b>A plus to have:</b></p><p>- Familiarity with healthcare and claims fields</p><p>- Exposure to ISO 27001, SOC 2, or NIST frameworks</p><p>- Cloud Security Awareness</p><p>- Familiarity with AI Modelling Metrics and Evaluation</p><p>Work Location: In person</p>

Solution Governance Analyst

Capio Group

<div><p>Capio Group is looking for an experienced Business Solutions Analyst!<br>
<br>
Full-time employee - Remote<br>
Salary: $120,000 - $130,000</p><p><b>
About Us:</b></p><p>
Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.<br>
<br>
<b>Scope of Work:</b><br>
<br>
Capio Group is looking for an experienced Business Solutions Analyst to be a part of a team to provide business analysis services to help manage and oversee planning activities and Stage 4 of the Project Approval Lifecycle (PAL) for the client Information Technology (IT) Systems Modernization project. The Business Solutions Analyst will assist with the remaining project planning activities, managing, supporting, and guiding, conducting project readiness, legislative analysis, PAL Stage 4 documentation, and the evaluation of proposals for the Solution Integrator, preparing for Solution Integrator onboarding, and transitioning to the implementation activities after project approvals.<br>
To accomplish these activities, the Business Solutions Analyst will be responsible for tasks including but not limited to:</p><ul><li>
Assess and incorporate changes to the Project resulting from ongoing legislation using the project&rsquo;s change control process.</li><li>
Participate and contribute to project planning activities, including but not limited to assisting with the primary solution solicitation and the development of CDT PAL Stage 4 deliverables.</li><li>
Define, plan, and conduct implementation preparation activities to include but not limited to:<ul><li>
(i) Prepare and/or update project repositories, artifacts, tools, policies, and processes.</li><li>
(ii) Ramp-up of a solution vendor to assume responsibilities for leading, overseeing, and completing assigned tasks and deliverables that will be required of state staff, primary solution and ancillary vendors</li></ul></li><li>
Conduct effective project management through remaining PAL stages.</li><li>
Provide project management support to the client project management team.</li><li>
Assist the client in the completion of Solution Integrator (SI) Request for Proposal (RFP) development.</li></ul><p><b>
Mandatory Experience:</b></p><ul><li>
Within the last ten (10) years, must have at least five (5) years of experience applying analytical processes on IT projects. *Desirable Qualification scores may be awarded for additional years of experience.</li><li>
Within the last ten (10) years, at least three (3) years of applying analytical processes on IT Projects experience must have been in business systems analysis and design. *Desirable Qualification scores may be awarded for additional years of experience.</li><li>
Must possess a Bachelor&rsquo;s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request.<br>
NOTE: If no degree, Resource would need to demonstrate a total of nine (9) years of experience to meet (i.e., minimum five (5) years + four (4) additional qualifying years).</li><li>
Within the last ten (10) years, must have three (3) years of experience in analyzing legislative mandates and regulations to identify their impact on system requirements. *Desirable Qualification scores may be awarded for additional years of experience.</li><li>
Within the last ten (10) years, must have three (3) years of experience preparing PAL documentation and artifacts for IT projects, specifically for Stages 3 and 4. *Desirable Qualification scores may be awarded for additional years of experience.</li><li>
Must be able to provide a client/user end reference contact information for each applicable project that are similar in nature and scope meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role.</li></ul><b>
Desirable Experience:</b><ul><li>
Possession of a Master&rsquo;s Degree or doctorate from a recognized college or university. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request. Alternatively, additional qualifying experience may be substituted for the required education on a year-for-year basis.<br>
NOTE: If no Master&rsquo;s degree, Resource would need to demonstrate an additional two (2) years of experience in addition to the experience used to meet MQ 1. (A total of eleven (11) years of experience).</li></ul><b>
Equal Opportunity Employer:</b><br>
<div>
At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.</div><p></p><p>
</p><p>1iIWhcCAPo</p></div>

Business Solutions Analyst

Mitsui Sumitomo Insurance Group

<div><p>MSIG USA continues to grow!</p><p></p><p><b>
Company Overview:</b></p><p></p><p>
MSIG USA is the US-based subsidiary of MS&amp;AD Insurance Group Holdings, Inc., one of the world&rsquo;s top P&amp;C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business&rsquo;s unique risks.</p><p></p><p><b>
Role Overview:</b></p><p></p><p>
The Business Systems Analyst serves as a key liaison between Underwriting business teams and Technology, translating business needs into practical, scalable system and process solutions. This role supports Commercial P&amp;C underwriting capabilities, including submission intake, triage, clearance, referrals, appetite and rules support, pricing, quote/bind workflows, document handling, data needs, and operational efficiency.</p><p></p><p>
The role requires strong business analysis, systems thinking, stakeholder partnership, and hands-on delivery support. This role requires strong involvement in prioritization, backlog refinement, and solution delivery, operating at a focused scale by driving detailed requirements, process analysis, solution documentation, user acceptance testing, implementation support, and continuous improvement for assigned underwriting workflows and platform enhancements.</p><p>
The ideal candidate brings insurance domain knowledge, analytical strength, and the ability to partner effectively with underwriting leaders, business SMEs, product owners, technology teams, architects, engineers, data teams, QA, and delivery leads. The role also requires comfort using modern productivity and AI-enabled tools such as Microsoft Copilot, ChatGPT, and similar technologies to accelerate analysis, documentation, requirements drafting, story writing, and solution exploration while applying sound judgment and governance.</p><p></p><p><b>
Essential Functions</b></p><p><b>
Business Analysis and Solution Definition</b></p><ul><li>
Partner with Product Owners, Underwriting, Operations, Actuarial, Data, and Technology teams to understand business goals, pain points, process needs, and system enhancement opportunities.</li><li>
Analyze current-state underwriting workflows and define future-state processes that improve usability, consistency, data quality, efficiency, and operational outcomes.</li><li>
Translate business needs into clear requirements, user stories, acceptance criteria, process flows, business rules, data needs, and testable solution requirements.</li><li>
Apply systems thinking to evaluate upstream and downstream impacts across people, process, platforms, data, integrations, and operational teams.</li><li>
Identify opportunities for shared workflows, reusable capabilities, process standardization, and scalable solutions across underwriting product lines.</li><li>
Use workflow data, operational metrics, stakeholder feedback, and system usage insights to support prioritization and continuous improvement.</li></ul><p></p><p><b>
Backlog and Delivery Support</b></p><ul><li>
Support backlog refinement by drafting and maintaining user stories with clear business context, acceptance criteria, workflow logic, dependencies, and test scenarios.</li><li>
Assist with roadmap, planning, and prioritization discussions by clarifying scope, business value, dependencies, risks, and delivery considerations.</li><li>
Balance near-term enhancements with foundational improvements such as workflow consistency, data integrity, governance, usability, platform performance, and reuse.</li><li>
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, and delivery discussions.</li><li>
Collaborate with engineers, architects, QA analysts, data teams, designers, and delivery leads throughout design, build, test, and implementation.</li></ul><p></p><p><b>
Stakeholder Collaboration</b></p><ul><li>
Serve as a primary analysis partner for assigned underwriting solution needs, workflows, product lines, and shared underwriting functions.</li><li>
Facilitate discovery sessions, requirements workshops, process mapping discussions, stakeholder reviews, and solution validation sessions.</li><li>
Document current-state and future-state processes, business rules, system interactions, decision points, dependencies, and operational impacts.</li><li>
Help stakeholders evaluate solution options, technical constraints, dependencies, risks, and implementation tradeoffs.</li><li>
Promote an underwriter-centric, AI-enabled mindset by ensuring solutions improve ease of use, automation, workflow efficiency, consistency, and ease of doing business, while maintaining appropriate human oversight.</li></ul><p><b>
Testing, Validation, and Implementation Support</b></p><ul><li>
Ensure assigned requirements and user stories are ready for development with sufficient detail, acceptance criteria, business rules, and test conditions.</li><li>
Coordinate and support user acceptance testing with business stakeholders to validate that solutions meet underwriting needs and quality expectations.</li><li>
Review completed work against requirements and acceptance criteria.</li><li>
Investigate defects, clarify requirements, resolve questions, and support issue triage during testing and implementation.</li><li>
Provide hands-on support for workflow validation, prototype review, system demonstrations, business readiness, release support, and post-release feedback.</li></ul><p></p><p><b>
Qualifications, Education, and Experience</b></p><ul><li>
Bachelor&rsquo;s degree required.</li><li>
Minimum of 5 years of experience as a Business Systems Analyst, Senior Business Analyst, Product Analyst, Product Owner, Technical Product Owner, or similar role.</li><li>
Minimum of 2&ndash;3 years of hands-on experience with insurance platforms such as Solartis, Guidewire, Duck Creek, Majesco, or similar platforms.</li><li>
2&ndash;3 years of experience within E&amp;S insurance, with a focus on underwriting strongly preferred.</li><li>
Experience working with underwriting, policy administration, rating, workflow, document, data, or integration platforms preferred.</li><li>
Demonstrated experience working with business stakeholders, engineering, architecture, data, QA, and delivery teams to deliver technology solutions.</li><li>
Experience working in Agile delivery environments required.</li><li>
Experience supporting workflow-driven, platform-based, or operational business solutions preferred.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li>
Strong understanding of Commercial P&amp;C insurance and underwriting workflows, including submissions, quoting, binding, renewals, endorsements, referrals, and related operational processes.</li><li>
Strong business analysis skills, including requirements elicitation, process mapping, business rule documentation, gap analysis, and solution validation.</li><li>
Ability to translate business needs into clear requirements, user stories, acceptance criteria, process flows, workflow requirements, and test scenarios.</li><li>
Strong systems thinking and solution mindset, with the ability to understand how people, process, data, platforms, and integrations work together.</li><li>
Ability to analyze complex business problems, simplify fragmented processes, and define practical solution paths.</li><li>
Familiarity with Agile delivery practices, backlog refinement, sprint execution, and cross-functional product delivery.</li><li>
Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.</li><li>
Ability to work hands-on with delivery teams to clarify requirements, support design decisions, validate solutions, and drive issue resolution.</li><li>
Proficiency with Microsoft Office Suite required.</li><li>
Familiarity with Azure DevOps, Power BI, Power Platform, Microsoft Teams, Microsoft Copilot, ChatGPT, and related productivity or AI-enabled tools preferred.</li></ul><p></p>
SALARY: The estimated salary range for this position is $130,000.00 - $170,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate&rsquo;s relevant experience, location, and other job-related factors.<br>
<br>
Additional Benefits:<br>
Healthcare and Retirement Benefits<br>
Comprehensive medical, dental, and vision coverage<br>
401(k) with a generous employer match and profit-sharing contribution<br>
Wellness incentive program<br>
Life and accidental death and dismemberment (AD&amp;D) insurance<br>
Flexible spending programs<br>
Short-term and long-term disability plans<br>
<br>
Additional Benefit Programs<br>
Paid time off program<br>
Paid charitable leave<br>
Paid parental leave<br>
Tuition reimbursement program<br>
Personal insurance (auto/homeowners) discounts<br>
<br>
#LI-HYBRID<br>
<br>
#LI-REMOTE, #LI-HYBRID, #LI-ONSITE<br>
<p></p><p>
It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!</p><p><br>
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.</p></div>

Business Systems Analyst - Underwriting Solutions

NTT DATA

<b>Req ID:</b> 367045
<br><br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
<br><br>
We are currently seeking a Business Analysis Specialist Advisor to join our team in Dallas, Texas (US-TX), United States (US).
<br><br>
Job Title
<br><br>
Solution Business Analyst – Healthcare
<br><br>
<b>Day to Day job Duties:</b> (what this person will do on a daily/weekly basis)
<br><br>
Role Summary
<br><br>
We are seeking an experienced Solution Business Analyst (SBA) with deep Healthcare domain expertise and hands-on experience in AI-driven and Agentic solutions. The ideal candidate will act as a strategic bridge between business stakeholders, clinical users, engineering teams, and data science teams, translating healthcare problems into scalable AI-powered solutions.
<br><br>
The role focuses on designing and delivering AI Agent-based healthcare solutions such as intelligent virtual agents, clinical decision support, care coordination assistants, patient engagement bots, automation for claims and revenue cycle management, and operational optimization.
<br><br>
Key Responsibilities
<br><br>
Business Domain Analysis
<br><ul>
<li>Engage with healthcare stakeholders (providers, payers, life sciences, operations, compliance, IT) to understand business needs, workflows, and pain points.</li>
<li>Analyze as-is and to-be healthcare workflows, including clinical, administrative, operational, and financial processes.</li>
<li>Identify opportunities where AI Agentic systems can improve outcomes, reduce costs, or enhance efficiency.</li>
</ul>
AI Solution Design Requirements
<br><ul>
<li>Define business, functional, and non-functional requirements for AI-powered and agent-based solutions.</li>
<li>Collaborate with AI/ML, data engineering, and solution architecture teams to design:</li>
<li>Autonomous or semi-autonomous AI agents</li>
<li>Multi-agent workflows</li>
<li>Human-in-the-loop systems</li>
<li>Translate requirements into:</li>
<li>User stories / epics</li>
<li>Process flows</li>
<li>Decision logic</li>
<li>Agent orchestration diagrams</li>
</ul>
Healthcare AI Use Cases
<br><ul>
<li>Support AI solutions across healthcare use cases such as:</li>
<li>Patient engagement virtual health assistants</li>
<li>Clinical decision support systems (CDSS)</li>
<li>Care management population health</li>
<li>Claims automation prior authorization</li>
<li>Revenue cycle management</li>
<li>Clinical documentation EHR automation</li>
<li>Ensure solutions align with clinical safety, quality, and usability standards.</li>
</ul>
Data, Compliance Governance
<br><ul>
<li>Work with data teams to define data requirements, sources (EHR, HL7/FHIR, claims, IoT, labs), and quality metrics.</li>
<li>Ensure AI solutions comply with healthcare regulations and standards including:</li>
<li>HIPAA</li>
<li>GDPR (where applicable)</li>
<li>HL7 / FHIR</li>
<li>Clinical governance and audit requirements</li>
<li>Assist in defining explainability, auditability, and bias mitigation requirements for AI agents.</li>
</ul>
Stakeholder Delivery Management
<br><ul>
<li>Serve as a trusted advisor to clients and internal stakeholders.</li>
<li>Facilitate workshops, requirement sessions, and solution walkthroughs.</li>
<li>Support Agile delivery by participating in:</li>
<li>Sprint planning</li>
<li>Backlog grooming</li>
<li>UAT coordination</li>
<li>Assist with solution documentation, demos, and go-live support.</li>
</ul>
<b>Basic Qualifications:</b> (what are the skills required to this job with minimum years of experience on each)
<br><br>
Required Skills Experience
<br><br>
Core Experience
<br><ul>
<li>6+ years of experience as a Business Analyst / Solution Analyst in the Healthcare domain.</li>
<li>Strong understanding of healthcare ecosystems (providers, payers, life sciences, EHR systems).</li>
<li>Hands-on experience working on AI, ML, NLP, or automation-driven solutions.</li>
</ul>
AI Agentic Knowledge
<br><ul>
<li>Understanding of:</li>
<li>AI Agents and Agentic workflows</li>
<li>LLM-based solutions (chatbots, copilots, virtual assistants)</li>
<li>Human-in-the-loop AI systems</li>
<li>Ability to translate business needs into AI agent behaviors, prompts, and workflows.</li>
<li>Familiarity with AI risks, ethics, and governance in healthcare.</li>
</ul>
Technical Analytical Skills
<br><ul>
<li>Experience with:</li>
<li>Requirement modeling (BPMN, UML)</li>
<li>User stories and acceptance criteria</li>
<li>API-based and data-driven architectures</li>
<li>Working knowledge of:</li>
<li>EHR systems (Epic, Cerner, etc.)</li>
<li>HL7, FHIR standards</li>
<li>Cloud-based AI platforms (Azure, AWS, GCP – preferred)</li>
</ul>
Soft Skills
<br><ul>
<li>Excellent stakeholder management and communication skills.</li>
<li>Ability to explain complex AI concepts to non-technical and clinical users.</li>
<li>Strong problem-solving and critical thinking mindset.</li>
<li>Collaborative and adaptable in fast-paced, innovation-driven environments.</li>
</ul>
Preferred Qualifications
<br><ul>
<li>Experience delivering AI products or agent-based platforms in healthcare.</li>
<li>Exposure to GenAI, LLM orchestration frameworks, or autonomous agents.</li>
<li>Bachelor’s degree in Healthcare, IT, Engineering, or related field (Master’s preferred).</li>
<li>Certifications such as:</li>
<li>CBAP / CCBA</li>
<li>Healthcare IT certifications</li>
<li>Agile / Scrum BA certification</li>
</ul>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
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Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Business Analysis Specialist Advisor

<div>Job Purpose:
<div><b>
About RWS</b></div><div><br>
</div><div>RWS is a global AI solutions company empowering the world&rsquo;s most trusted enterprise AI.</div><div></div><div><br>
Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand&rsquo;s tone, context and customer values.</div><div></div><div><br>
Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localisation, and IP protection for global growth. Trusted by 80+ of the world&rsquo;s top 100 brands, RWS provides the confidence, governance and expertise organisations need to deploy AI safely, responsibly and at scale.</div><div></div><div><br>
Headquartered in the UK, RWS is listed on AIM (RWS.L).</div><div>
More information: rws.com.</div><div></div><div><b><br>
About Propylon</b><br>
<br>
Propylon is the Dublin-based content‑management arm within the RWS group, specialising in software for legal and regulatory workflows. For more than 20 years, Propylon has helped governments, standard bodies and regulated organisations manage legislation, regulations and legal content in a smarter, modular way.</div><div></div><div><br>
Joining Propylon means working in a people-led, innovation-driven environment recognised as one of Ireland&rsquo;s Best Workplaces in Tech - while having the backbone and global reach of RWS. You&rsquo;d be contributing to meaningful projects that shape law, compliance and global content workflows, with the support and flexibility to grow your skills and career.</div><div></div><p><b><br>
Job Purpose</b></p><div>
Propylon has an exciting opportunity for an experienced Business Support Analyst to join our innovative, software solutions business dedicated to driving digital transformation in the legal landscape.</div><div><br>
</div><div>The successful candidate will work within our Government Solutions Department, which is responsible for supporting software solutions built on Propylon&rsquo;s core products for Propylon&rsquo;s customers worldwide. The role is a client-facing role and will involve working directly with Propylon&rsquo;s clients. The Business Support Analyst role at Propylon is suitable for someone with several years of experience, having previously worked on a helpdesk as a Support Analyst, where the position involved systems support and analysis, preferably in a client-facing role.</div><div></div><div><br>
This is a full-time, permanent role based in Oklahoma City. The role will be office-based. This is a client-facing role and may involve out-of-state travel to client sites.</div>
Job Overview:
<div><b>
Primary Responsibilities:</b></div><br>
<div></div><ul><li>
Providing appropriate problem resolution or routing inquiries as needed to ensure user satisfaction
</li><li>Leading the efficient, effective, and reliable support management of software applications</li><li>
Working with the client and internal project team members to identify and resolve technical issues</li><li>
Building an excellent relationship with all stakeholders and one's own peers</li><li>
Being the point of contact to ensure blockers and issues are identified and resolved</li><li>
Writing clear manual test scripts and following a plan to execute assigned test cases</li><li>
Creating clear defect tickets for the technical team to work on</li><li>
Creating an understanding and expertise of the client businesses to stay up to date with customer needs</li><li>
Manage expectations through proactive and regular client communications with both formal and informal communication methods</li></ul><div></div><div><b><br>
Additional Responsibilities:</b></div><br>
<div></div><ul><li>
Participating in workshops with key stakeholders, including internal and external Senior Management, to gather business requirements that enable the creation of user stories and development tasks</li><li>
Documenting Functional Specifications and working closely with the Technical Lead and Senior Business Analysts to support the solution design and ensure the successful implementation of customer requirements</li><li>
Preparing, documenting and implementing activities for the deployment phase of each assigned project, including client training/demo sessions, user guide documentation and internal knowledge share</li><li>
Actively participating in presentations and demonstrations to both existing and potential clients</li><li>
Identifying and recommending best practices to be used within the team of Business Analysts by bringing experience and learned lessons into the team</li></ul><div><b><br>
</b></div><div><b>Requirements:</b></div><br>
<div></div><ul><li>
4+ years&rsquo; experience in a Support Analyst or Business Support Analyst role</li><li>
Computer Science, IT or Business Administration degree, or equivalent experience</li><li>
Strong application support and business analysis skills is a must</li><li>
Experience in writing Business Requirements and/or Functional Specification documents</li><li>
Experience with the principles of SDLC</li><li>
Ability to understand and document complex document-centric workflows and to conceptualise them in IT terms</li><li>
Ability to self-start and work in a pressured environment with deadlines</li><li>
Good technical knowledge and skills
</li><li>Experience with software testing</li><li>
Excellent written and verbal communication skills</li><li>
Proven decision-making capabilities</li><li>
Be personally well organised, presentable, and manage one&rsquo;s own time effectively</li></ul><div></div><div><b><br>
Nice to have:</b></div><br>
<div></div><ul><li>
Client-facing experience</li><li>
Certified BA qualification</li><li>
Experience with Office-style applications, e.g. ability to create macros, spreadsheet formulae, etc.</li><li>
Experience with Visio</li><li>
Experience with database reporting tools</li><li>
Experience of working with JIRA</li><li>
Experience of working in an agile team</li></ul><div></div><div><b><br>
Personal Attributes:</b></div><br>
<div></div><ul><li>
Wants to be part of a team committed to delivering high-quality, innovative products.</li><li>
Wants to be part of a culture that is committed to sharing and enhancing the knowledge of the wider team, supporting team-wide learning and success</li><li>
Have a curious mindset &ndash; about what you do, the technology you use and how you connect with others to deliver products that we are proud to deliver to our clients.</li></ul>
Life at RWS:
<div><div><b>
Life at RWS </b><b>-</b> If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you&rsquo;ll love life at RWS.</div></div><div></div><div><br>
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.</div><div></div><div><br>
In return, we expect all our people to live by the values that unite us: <b>to partner</b>, putting clients fist and winning together<b>, to pioneer</b>, innovating fearlessly and leading with vision and courage, <b>to progress</b>, aiming high and growing through actions and <b>to deliver</b>, owning the outcome and building trust with our colleagues and clients.</div><div></div><p><b><br>
RWS embraces DEI</b> and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.</p><div><b>
RWS Values</b></div><div></div><div><br>
Get the 3Ps right &ndash; Partner, Pioneer, Progress &ndash; and we&acute;ll Deliver together as RWS.</div><div></div><div><b><br>
Covid Vaccination</b> - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.</div><div></div><div><b><br>
Recruitment Agencies: </b>RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms &amp; Conditions associated with the use of such resume will be considered null and void.</div><div></div><div><br>
#LI-MS1, #LI-Hybrid</div></div><div></div>

Business Support Analyst

TEEMA

<div><p><b>Now Hiring: Systems Analyst 3 (PeopleSoft FSCM 9.2)</b><br>
<b>Location:</b> Hybrid &ndash; Must be local to the Austin, TX area (within 50-mile radius)<br>
<b>Schedule:</b> 07/01/2025 &ndash; 08/31/2025 (with potential for extension)<br>
<b>Work Authorization:</b> US Authorized Candidates Only (no C2C through consulting firms)<br>
<b>Interview Format:</b> Microsoft Teams Video</p><p>
We&rsquo;re seeking a seasoned <b>Systems Analyst</b> to support an enterprise-level implementation of <b>PeopleSoft FSCM 9.2</b>, with a strong emphasis on <b>Accounts Receivable and Billing</b> modules. This role is ideal for a hands-on analyst who excels at gathering complex requirements, leading fit/gap analysis, and executing end-to-end system integration testing with third-party systems.</p><p><b>
 Key Responsibilities:</b></p><ul><li><p>
Collaborate with SMEs to define requirements and analyze business needs</p></li><li><p>
Lead fit/gap analysis for PeopleSoft FSCM modules</p></li><li><p>
Conduct hands-on system integration testing</p></li><li><p>
Support configuration and approval workflows</p></li><li><p>
Participate in Agile ceremonies and maintain documentation</p></li></ul><p><b>
✅ Required Experience:</b></p><ul><li><p>
8+ years as a Business Analyst with PeopleSoft FSCM 9.2</p></li><li><p>
Deep experience with Accounts Receivable and Billing implementations</p></li><li><p>
Proven ability in requirements gathering and fit/gap analysis</p></li><li><p>
Strong integration testing experience</p></li><li><p>
Proficient with Microsoft O365 (Word, Excel, PowerPoint, Visio)</p></li><li><p>
2+ years working in MS Teams with large teams</p></li><li><b>Preferred Experience:</b></li></ul><ul><li><p>
Public sector experience (federal, state, or local government)</p></li><li><p>
Familiarity with Texas CPA CAPPS Financials</p></li><li><p>
PeopleSoft AWE, SharePoint, Jira, Scrum framework, STAT</p></li></ul><p><b>
 Pay Rate:</b></p><ul><li><p><b>
W-2:</b> $65 &ndash; $70/hr (target), up to $80/hr max</p></li><li><p><b>
1099:</b> $78 &ndash; $84/hr (target), up to $96/hr max</p></li></ul><p>
If you bring deep PeopleSoft knowledge, a sharp analytical mindset, and thrive in collaborative environments, we&rsquo;d love to connect with you.</p><p><b>
 Apply now to be considered for a July 1st start!</b></p>
#Workwolf #BCDC_Consulting</div>

Business Systems Analyst

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