solution architect

ITGoals

<p><b>Solution Architect</b> || Cairo, Egypt | Full-Time</p><p>We are looking for a highly skilled Solution Architect to design and deliver robust, scalable, and secure software solutions using Java technologies. This role plays a key part in bridging business requirements with technical implementation while ensuring alignment with enterprise architecture standards and best practices.</p><p><b>Key Responsibilities</b></p><p><b>Architecture Design</b></p><ul><li>Design end-to-end architecture for enterprise-grade applications.</li><li>Translate business requirements into scalable technical solutions</li><li>Produce architecture deliverables (HLDs, LLDs, diagrams, specifications)</li><li>Ensure alignment with enterprise architecture guidelines.</li></ul><p><b>Technical Leadership</b></p><ul><li>Provide technical direction and mentorship to development teams.</li><li>Define and enforce coding standards and best practices.</li><li>Conduct design and code reviews.</li><li>Evaluate and recommend tools, frameworks, and technologies.</li></ul><p><b>Application Development</b></p><ul><li>Guide development using Java and related frameworks.</li><li>Ensure modular, reusable, and maintainable code.</li><li>Promote best practices in microservices and distributed systems.</li></ul><p><b>Integration &amp; APIs</b></p><ul><li>Design and implement RESTful and/or SOAP-based services.</li><li>Define API standards and integration patterns.</li><li>Oversee communication across systems.</li></ul><p><b>Security &amp; Compliance</b></p><ul><li>Apply secure design principles (authentication, authorization, encryption)</li><li>Ensure compliance with security standards and regulations.</li></ul><p><b>Performance &amp; Optimization</b></p><ul><li>Define and monitor performance metrics.</li><li>Identify bottlenecks and optimize system performance.</li></ul><p><b>Collaboration</b></p><ul><li>Work closely with stakeholders, product owners, and engineering teams.</li><li>Collaborate with DevOps teams on CI/CD and deployment strategies.</li></ul><p><b>Requirements</b></p><p><b>Technical Skills</b></p><ul><li>Strong proficiency in Java (Java 17+)</li><li>Experience with Spring or similar frameworks.</li><li>Solid understanding of OOP and design patterns</li><li>Experience with REST APIs and API design.</li><li>Knowledge of SQL and/or NoSQL databases</li></ul><p><b>Architecture Experience</b></p><ul><li>Proven experience designing scalable, distributed systems.</li><li>Strong understanding of microservices architecture</li><li>Familiarity with integration patterns</li></ul><p><b>Tools &amp; Technologies</b></p><ul><li>Git or similar version control systems</li><li>CI/CD pipelines</li><li>Docker or similar containerization tools</li></ul><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree in computer science, Engineering, or related field (or equivalent experience)</li></ul><p>Work Location: Remote</p>

Solution Architect

Ericsson

<div><div><div><div><h2 class="jobSectionHeader"><b>Join our Team</b></h2>
</div><div><p><b>
About this Opportunity</b><br>
We are excited to present a dynamic opportunity for a Solution Architect &ndash; Inventory to join our Core Commerce &amp; Orchestration unit in MEA.<br>
At Ericsson, we are driving the evolution towards autonomous, programmable networks, enabling Communication Service Providers (CSPs) to build a single, trusted source of truth for their network and service data &mdash; the foundation for orchestration, assurance, and automation at scale.<br>
This role is focused on working in both Pre-Sales and Delivery, designing and delivering end-to-end inventory solutions, leveraging Ericsson Adaptive Inventory (EAI) as the core engine &mdash; enabling unified network and service inventory across physical, logical, and virtual domains.<br>
The architect will play a key role in shaping solutions that enable:</p><ul><li>
Unified network inventory across multi-vendor, multi-technology environments</li><li>
Service and resource lifecycle management aligned with TM Forum standards</li><li>
Foundation layer for orchestration, closed-loop automation, and network assurance</li><li>
OSS transformation programs driven by a catalog-driven, API-first inventory architecture</li></ul><p><b>
What You Will Do
</b></p><ul><li>Lead value-based solution positioning and proposal development to secure strategic OSS transformation programs and ensure deliverability</li><li>
Act as design authority for major transformation engagements, ensuring inventory solutions align with customer needs and Ericsson's architectural principles</li><li>
Own the technical architecture end-to-end: define, scope, and drive design solutions across the Inventory domain, with major focus on EAI. Design end-to-end inventory solutions for:<ul><li>
Physical, logical, and virtual network resource inventory</li><li>
Service inventory aligned with catalog-driven architectures (service/resource modeling)</li><li>
Multi-domain topology and connectivity management (RAN, Core, Transport, Cloud)</li><li>
Integration with orchestration (ESOA), assurance, and mediation layers</li></ul></li><li>
Lead data migration and data cleansing strategies as part of inventory transformation engagements, ensuring quality, completeness, and consistency of inventory data onboarded from legacy OSS systems</li><li>
Contribute to reusable assets (inventory models, integration blueprints, migration patterns) and support standardization and industrialization of delivery approaches to enable faster delivery through reuse and best practices</li><li>
Share knowledge, contribute to internal communities, and foster a culture of re-use and continuous learning</li></ul><p><b>
You Will Bring</b><br>
Must-Haves:</p><ul><li>
10+ years in telecom/OSS domain</li><li>
HLD/LLD design &amp; customer-facing experience</li><li>
Hands-on experience with network inventory platforms (EAI)</li><li>
Deep understanding of network and service resource modeling (physical, logical, virtual layers)</li><li>
Experience with data migration from legacy OSS/inventory systems, including data cleansing, reconciliation, and onboarding strategies</li><li>
Familiarity with TM Forum Open APIs for inventory (TMF639, TMF640, TMF642, TMF648)</li><li>
Good understanding of orchestration (SOM/COM concepts), Order Management, and Assurance integration touchpoints</li><li>
Knowledge of multi-technology network domains: RAN, Core, Transport, Cloud/NFV</li></ul><p>
Can Be Learned on the Job:</p><ul><li>
Ericsson-specific tooling &amp; internal processes</li><li>
Deep EAI product-specific configuration and administration</li><li>
AIOps and closed-loop automation integration specifics</li></ul></div></div></div><p><b>
Why join Ericsson?</b>At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>
<br>
<b>What happens once you apply?</b>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><p></p><p><b><br>
Primary country and city:</b> Egypt (EG) || Cairo</p><p><b>
Req ID:</b> 785179</p></div><p></p>

Solution Architect - Inventory

QualityKiosk

<p></p><div><div><div><div><div><div><div><ul>MS - Banking &amp; FSDubai</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
21 May 2026</div></div></div><div><div><div>
End Date</div><div>
20 Jul 2026</div></div></div><div><div><div>
Required Experience</div><div>
13 - 15 Years</div></div></div></ul></div></div></div></div></div></div><p></p><div><div><p>Register And </p></div></div></div><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Designation</p><p>
Senior Solution Architect</p></div><div><p>
Closing Date</p><p>
20 Jul 2026</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
MainBU</p><p>
Quality Engineering</p></div><div><p>
Sub BU</p><p>
MS - Banking &amp; FS</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Region</p><p>
MEA</p></div><div><p>
State</p><p>
Dubai</p></div><div><p>
City</p><p>
Dubai</p></div><div><p>
Working Location</p><p>
Dubai</p></div><div><p>
Client Location</p><p>
Dubai</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div></div><div><div>
 UIPATH
</div></div></div><div><p>Highest Education</p><p>
No data available
</p></div><div><p>CERTIFICATION</p><p>
No data available
</p></div><div><p>Working Language</p><p>
No data available
</p></div></div></div></div><div><div><div><div>JOB DESCRIPTION</div></div><p>
&bull; Candidate should have knowledge on UI Path &bull; Defines strategic directions for API microservices, which then leads to an understanding of what tools &amp; technology facilities are needed to support testing end to end API&rsquo;s. &bull; Responsible to deliver API solution for all squads using CI pipeline Architect API QA solution to cover integration tests across multiple API services &bull; Ensure the implementation of agreed architecture and infrastructure across Squads &bull; Leading the practice and introducing the overall technical vision for API Microservice &bull; Overall responsibility and accountability of the delivery of CI &amp; API Call chains &bull; Designing functional technology solutions &bull; Overseeing development and implementation for all parallel squads &bull; Ensure code reusability across squads &bull; Bridges the gap between business problems and technology solutions. &bull; Providing technical leadership and support to all full Stack engineer &bull; Ensure Automation alignment for every squads and milestone in every sprint &bull; Ensure adherence to onsite-offshore process and agreed timelines Coordinate with users for inputs, review and feedback</p></div></div></div></div><p></p>

Senior Solution Architect

Alyasra Fashion

<div>
 <p>
  We are seeking a highly skilled &ldquo;
  <strong>
   Azure Cloud Solution Architect
  </strong>
  &rdquo; with domain experience in Retail-Fashion, Food &amp; Beverage, and Supply Chain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Architect Azure-based solutions to support retail PoS systems, e-commerce platforms, ERP/SCM systems, and F&amp;B applications.
  </li>
  <li>
   Design scalable infrastructure for high-availability order processing, real-time stock visibility, and warehouse automation.
  </li>
  <li>
   Enable integration between Azure and retail platforms (e.g., Dynamics 365, Oracle Retail, Shopify, etc.).
  </li>
  <li>
   Implement data pipelines and analytics solutions using Azure Synapse, Data Factory, and Power BI for sales forecasting and supply-demand analytics.
  </li>
  <li>
   Manage migration of existing landscape from on-Prem to Azure Cloud, AWS to Azure etc
  </li>
  <li>
   Build secure APIs and event-driven architectures for mobile apps, loyalty systems, and delivery platforms.
  </li>
  <li>
   Lead the migration of legacy on-prem systems to Azure, applying cost optimization, hybrid cloud, and compliance strategies.
  </li>
  <li>
   Design disaster recovery (DR) and business continuity plans for retail and F&amp;B operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills Required
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of Azure services:
  </li>
  <li>
   Compute: Azure App Services, AKS, Azure Functions
  </li>
  <li>
   Integration: API Management, Logic Apps, Event Grid, Storage: Blob, SQL, Cosmos DB
  </li>
  <li>
   Identity: Azure AD, RBAC, Conditional Access
  </li>
  <li>
   Monitoring: Azure Monitor, Application Insights
  </li>
  <li>
   Proficient in Infrastructure as Code (ARM, Bicep, Terraform).
  </li>
  <li>
   Experience with CI/CD pipelines using Azure DevOps and GitHub.
  </li>
  <li>
   Hands-on with containerization (Docker, Kubernetes) and DevSecOps.
  </li>
  <li>
   Experience in building secure, PCI-DSS compliant cloud solutions.
  </li>
  <li>
   Scripting experience: PowerShell, Bash, or Python.
  </li>
  <li>
   Strong knowledge of Azure services: Azure AD, Virtual Networks, Key Vault, App Services, AKS, Functions, Blob Storage, SQL/NoSQL DBs, etc.
  </li>
  <li>
   Understanding of hybrid cloud, networking, security, identity, and governance in Azure.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104) (Preferred)
  </li>
  <li>
   Microsoft Certified: Dynamics 365 / Commerce (Preferred)
  </li>
  <li>
   Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (Added Advantage)
  </li>
  <li>
   Microsoft Certified: Azure Security Engineer (AZ-500)(Added Advantage)
  </li>
  <li>
   TOGAF / ITIL Foundation (Added Advantage)
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Azure Cloud Solution Architect

Pellera Technologies

<b>Position Title:</b> Solution Architect - Enterprise Network Security
<br><br>
<b>Position Location:</b> Remote in the San Francisco Bay Area
<br><br>
<b>Reports to:</b> Manager
<br><br>
Position Overview
<br>We are seeking a highly experienced Solution Architect to support client engagements through the design, development, and presentation of enterprise networking, data center, and security solutions. This role serves as a technical leader throughout the sales and delivery lifecycle, working closely with account teams, engineering resources, and clients to develop scalable, resilient, and secure technology solutions.
<br>The ideal candidate brings strong consulting and technical expertise across enterprise networking, data center infrastructure, and cybersecurity technologies, with deep experience in HPE Aruba Networking and HPE Juniper Networking solutions. Cisco experience is desirable, along with expertise in leading network security platforms including Palo Alto Networks, Fortinet, and Cisco Security.
<br>This position requires the ability to translate business requirements into technical architectures, develop solution designs, support customer presentations, and collaborate with delivery teams to ensure successful implementation.
<br><br>
Key Responsibilities
<br>Solution Development & Architecture
<br><ul>
<li>Design and develop enterprise networking, data center, and security solutions for new and existing clients.</li>
<li>Gather business and technical requirements and translate them into scalable, resilient, and secure architectures.</li>
<li>Develop high-level designs (HLDs), low-level designs (LLDs), reference architectures, and technical recommendations.</li>
<li>Conduct technical workshops, discovery sessions, and architecture reviews.</li>
<li>Validate solution designs against performance, availability, security, and operational requirements.</li>
<li>Provide technical leadership throughout the project lifecycle, from initial discovery through implementation and transition.</li>
</ul>
Pre-Sales & Customer Engagement
<br><ul>
<li>Partner with account managers and business development teams to support customer opportunities.</li>
<li>Deliver technical presentations, demonstrations, workshops, and solution reviews.</li>
<li>Participate in customer meetings to understand business objectives and technical requirements.</li>
<li>Support RFP, RFI, and proposal development activities.</li>
<li>Assist with scope development, effort estimation, and Statement of Work (SOW) creation.</li>
<li>Support the technical positioning of professional services and managed services offerings.</li>
</ul>
Architecture & Advisory
<br><ul>
<li>Lead the development of architectures across three core domains:</li>
<li>Enterprise Campus & Branch Networking</li>
<li>Data Center Networking</li>
<li>Network Security</li>
<li>Provide design guidance and technical oversight to engineering and delivery teams.</li>
<li>Develop standards and best practices for networking, security, and infrastructure solutions.</li>
<li>Ensure proposed solutions align with industry best practices for scalability, resiliency, security, and operational efficiency.</li>
</ul>
Collaboration & Technical Leadership
<br><ul>
<li>Work closely with engineering, delivery, and managed services teams to ensure successful implementation of proposed solutions.</li>
<li>Provide technical guidance and mentorship to engineers and consultants.</li>
<li>Participate in internal knowledge sharing and technical enablement activities.</li>
<li>Contribute to the development of standardized architectures, methodologies, and service offerings.</li>
<li>Maintain awareness of emerging technologies, industry trends, and vendor solutions.</li>
</ul>
Required Qualifications
<br><ul>
<li>8+ years of experience in network, data center, and security engineering or architecture.</li>
<li>Experience in consulting, professional services, systems integration, or solution architecture roles.</li>
<li>Proven ability to design and present complex technical solutions to customers.</li>
<li>Experience gathering requirements and translating business needs into technical architectures.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to communicate effectively with technical teams, project stakeholders, and executive leadership.</li>
</ul>
Technical Expertise
<br>Enterprise Networking
<br><br>
<b>Deep experience designing, implementing, and supporting:</b><br>
<ul>
<li>HPE Aruba Networking CX switching platforms</li>
<li>HPE Aruba Networking Central</li>
<li>HPE Aruba Networking wireless solutions</li>
<li>HPE Juniper EX Series switching</li>
<li>HPE Juniper Mist wired and wireless solutions</li>
<li>Campus LAN and branch networking architectures</li>
<li>Network segmentation and access control</li>
<li>Routing and switching technologies including:</li>
<li>BGP</li>
<li>OSPF</li>
<li>EVPN</li>
<li>VXLAN</li>
<li>VRFs</li>
<li>VLANs</li>
</ul>
Data Center Networking
<br><br>
<b>Experience designing and architecting:</b><br>
<ul>
<li>Spine-leaf data center architectures</li>
<li>EVPN/VXLAN fabrics</li>
<li>Data center segmentation and security architectures</li>
<li>High availability and resiliency solutions</li>
<li>Data Center Interconnect (DCI)</li>
<li>Multi-site and disaster recovery architectures</li>
<li>Network automation and orchestration solutions</li>
</ul>
Network Security
<br><br>
<b>Strong experience with:</b><br>
<ul>
<li>Palo Alto Networks Next-Generation Firewalls</li>
<li>Fortinet FortiGate Firewalls</li>
<li>Cisco Secure Firewall platforms</li>
<li>Network segmentation and micro-segmentation</li>
<li>Zero Trust architecture principles</li>
<li>Secure remote access solutions</li>
<li>VPN technologies and secure connectivity models</li>
<li>Security policy design and governance</li>
</ul>
Vendor Experience
<br>Required
<br><ul>
<li>HPE Aruba Networking</li>
<li>HPE Juniper Networking</li>
</ul>
Preferred
<br><ul>
<li>Cisco Systems</li>
<li>Palo Alto Networks</li>
<li>Fortinet</li>
</ul>
Preferred Qualifications
<br><ul>
<li>HPE Aruba Networking certifications (ACSA, ACSP, ACDX, or equivalent)</li>
<li>HPE Juniper Networking certifications (JNCIS, JNCIP, JNCIE)</li>
<li>Cisco certifications (CCNP or CCIE)</li>
<li>Palo Alto PCNSE certification</li>
<li>Fortinet NSE / FCX certifications</li>
<li>Experience with cloud networking and hybrid architectures in Azure, AWS, or GCP</li>
<li>Familiarity with automation technologies including Python, Ansible, APIs, and Infrastructure as Code</li>
<li>Experience working for a VAR, systems integrator, managed services provider, or consulting organization</li>
</ul>
Soft Skills & Attributes
<br><ul>
<li>Strong consultative and problem-solving mindset.</li>
<li>Ability to quickly understand customer business and technical requirements.</li>
<li>Strong presentation and communication skills.</li>
<li>Ability to lead technical discussions and workshops.</li>
<li>Excellent organizational and documentation skills.</li>
<li>Ability to manage multiple projects and priorities simultaneously.</li>
<li>Strong collaboration skills and ability to work across sales, engineering, and delivery organizations.</li>
<li>Ability to balance technical depth with business value when communicating solutions.</li>
</ul>
Travel Requirements
<br><ul>
<li>Ability to travel up to 30% as required to support customer engagements, workshops, assessments, and project activities.</li>
</ul>


Digital Infrastructure - Solution Architect

EPAM Systems

<div>
 <p>
  EPAM is seeking a highly skilled and experienced
  <strong>
   AI Solutions Architect
  </strong>
  to join our team.
 </p>
 <p>
  The ideal candidate will be responsible for designing and implementing innovative solutions using
  <strong>
   Azure AI
  </strong>
  and
  <strong>
   Azure OpenAI
  </strong>
  services. This role is critical in automating and enhancing system maintenance notifications through AI-driven text generation, classification and validation, contributing to scalable and efficient system performance. You will work across the entire lifecycle of the product, from concept and design to deployment, ensuring seamless integration and continuous improvement.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Design robust, scalable and secure cloud-native solutions that leverage Azure AI and OpenAI technologies and services. Oversee the implementation process, ensuring alignment with business objectives and industry best practices
  </li>
  <li>
   Develop automated processes for classification, validation and generating text suggestions using Azure AI
  </li>
  <li>
   Integrate AI solutions into existing systems to optimize communication and data processing
  </li>
  <li>
   Establish and maintain a CI/CD pipeline for continuous integration and delivery using Azure DevOps
  </li>
  <li>
   Monitor cloud implementations and make recommendations for improvements in terms of performance, cost-efficiency and security
  </li>
  <li>
   Ensure that all cloud solutions comply with industry regulations and security standards
  </li>
  <li>
   Work closely with clients to understand their business needs and technical requirements. Provide expert guidance and architectural recommendations for cloud modernization, configurations and optimizations
  </li>
  <li>
   Lead proof of concept (PoC) initiatives to validate proposed solutions and demonstrate their feasibility. Foster a collaborative environment and ensuring successful project delivery
  </li>
  <li>
   Stay abreast of the latest Azure services and technologies. Advocate for innovative Gen-AI cloud solutions that can enhance business performance and provide competitive advantages
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   At least 5-7 years of experience working with Microsoft Azure, covering solution design, implementation and management in a cloud environment
  </li>
  <li>
   At least 2-3 years of experience with AI/Gen-AI technologies, specifically with Azure AI and Azure OpenAI services
  </li>
  <li>
   Extensive experience in architecting, deploying and managing solutions using Azure AI and Azure OpenAI services
  </li>
  <li>
   Deep understanding of Azure architecture, services and best practices
  </li>
  <li>
   Strong knowledge of natural language processing (NLP) and automated text generation
  </li>
  <li>
   Expertise in designing serverless architectures and integrating AI-driven automation solutions
  </li>
  <li>
   Hands-on experience with CI/CD pipelines and Azure DevOps
  </li>
  <li>
   Deep understanding of  software development lifecycles and best practices in cloud environments
  </li>
  <li>
   Azure Solutions Architect Expert certification or other relevant Azure certifications
  </li>
  <li>
   Excellent verbal and written communication abilities; proficient at engaging with clients and stakeholders at all levels
  </li>
  <li>
   Strong analytical and problem-solving skills, with the ability to lead projects and collaborate with multiple stakeholders
  </li>
  <li>
   Fluent in English and Arabic is essential
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   We offer
  </strong>
 </p>
 <ul>
  <li>
   End of service gratuity
  </li>
  <li>
   Private healthcare and life insurance
  </li>
  <li>
   Employee assistance program
  </li>
  <li>
   Wellness program
  </li>
  <li>
   Annual air travel allowance for expatriates
  </li>
  <li>
   Regular performance feedback and salary reviews
  </li>
  <li>
   Global travel medical and accident insurance
  </li>
  <li>
   Referral bonuses
  </li>
  <li>
   Learning and development opportunities including in-house training and coaching, professional certifications, and courses
  </li>
 </ul>
</div>


Azure AI Solution Architect

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 2 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR111172</div></div></div></div></div></div><div><div><p>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</p><p></p><p>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</p><p></p><div><p>
The <b>Genesys AI Architect</b> is a senior presales AI specialist who operates across three core motions:</p><ul><li>
Driving strategic AI opportunities with customers and sales teams
</li><li>Scaling the field through reusable assets, technical enablement, and coaching</li><li>
Shaping product and go-to-market direction through real-world customer and field feedback
</li></ul><p></p><p>This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.</p><p><b>
Key Responsibilities:</b></p><ul><li><p><b>
Design end-to-end AI systems for customer experience use cases.</b><b> </b>Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full journey (self-service, agent copilot, journey management, and back-office automation), including fallback strategies, human handoff, and failure handling.</p></li><li><p><b>
Optimize retrieval-augmented</b><b> generation (RAG) and knowledge architectures to extend Genesys solutions where required</b>. Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.</p></li><li><p><b>
Establish AI evaluation frameworks and quality measurement strategies</b>. Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.</p></li><li><p><b>
Engineer contextual AI experiences </b><b>that leverage real-time</b><b> data and conversation state</b>. Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals. Optimize context management and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions remain coherent, personalized, and aligned across channels and touchpoints.</p></li><li><p><b>
Design for scalability, latency, and cost efficiency in enterprise environments</b>. Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.</p></li><li><p><b>
Leverage expert-level knowledge of Genesys AI capabilities</b><b> </b>to articulate and demonstrate product value to customers and prospects.</p></li><li><p><b>
Support pre-sales activities</b> such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.</p></li><li><p><b>
Design and </b><b>deploy AI prototypes in</b><b> sandbox</b><b> </b>and/or customer development environments to validate use cases, integrations, latency, and success criteria<b>,</b><b> </b>and to highlight the differentiated value of Genesys AI.</p></li><li><p><b>
Partner with account teams </b><b>and Professional</b><b> Services to transition successful prototypes into production pilots</b><b> </b>supporting technical handoff, hardening, KPI alignment, and business outcome validation.</p></li><li><p><b>
Build integrations to third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A</b> showcasing the art of the possible with Genesys Cloud AI solutions.</p></li><li><p><b>
Develop reusable technical assets</b><b> </b>and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.</p></li><li><p><b>
Provide technical feedback and strategic insights to Product Management and Engineering</b><b> </b>on AI product design, implementation considerations, and customer-driven enhancements.</p></li><li><p><b>
Influence CIO/CTO-level stakeholders and position Genesys</b> as integral to an organization&rsquo;s broader IT and transformation strategy.</p></li></ul><p></p><p><b>
Requirements:</b></p></div><div><ul><li><p><b>
AI Architecture &amp; Technical Judgment:</b> Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases using the right mix of classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use and agentic approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.</p></li><li><p><b>
Enterprise Integration &amp; Real-Time Design:</b> Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to design for real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.</p></li><li><p><b>
Evaluation, Governance &amp; Observability:</b> Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.</p></li><li><p><b>
Executive Communication &amp; Field Enablement:</b> Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.</p></li><li><p><b>
Prompt Design &amp; AI Workflow Optimization</b>: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.</p></li><li><p><b>
Technical Demonstration Prowess:</b><b> </b>Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.</p></li><li><p><b>
Sales Acumen</b>: Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.</p></li><li><p><b>
Business Value Orientation:</b> Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.</p></li><li><p><b>
Executive Presence:</b><b> </b>Proven ability to influence CIO/CTO decision-makers.</p></li><li><p>
Strong understanding of the Genesys Cloud platform and Genesys AI preferred.</p></li><li><p>
Foundational understanding of programming concepts (Python preferred).</p></li><li><p>
Fluency in English and Arabic languages.</p></li><li><p>
French language fluency as a plus.</p></li></ul><p></p><p>
#LI-MC1</p></div><p></p><p>
If a Genesys employee referred you, please use the link they sent you to apply.</p><p></p><p><b>
About Genesys:</b></p><p>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.</p><p></p><p><b>
Reasonable Accommodations:</b></p><p>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.</p><p></p><p>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</p><p></p><p>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</p><p></p><p><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></p><p></p><p><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p></div></div></div>

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