solution delivery manager

Microsoft

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 <br/>
 <br/>
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 <br/>
 <br/>
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 <br/>
 <br/>
 <em>
  This role is flexible in that you can work up to (25%) from home.
  <br/>
  <br/>
 </em>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  </li>
  <li>
   Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
  </li>
  <li>
   You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  </li>
  <li>
   Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  </li>
  <li>
   You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
  </li>
  <li>
   You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
  </li>
  <li>
   understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  </li>
  <ul>
   <li>
    OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
   </li>
   <li>
    OR equivalent experience
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  </li>
  <ul>
   <li>
    OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
   </li>
   <li>
    OR equivalent experience
   </li>
  </ul>
  <li>
   5+ years relevant work experience within customer industry
  </li>
  <li>
   Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  </li>
  <li>
   Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  </li>
  <ul>
   <li>
    Project Management Institute (PMI) or equivalent Project Management certification
   </li>
   <li>
    Prosci or equivalent certification
    <br/>
   </li>
  </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 <strong>
  requesting accommodations.
 </strong>
</div>


Customer Success Account Mgmt

Dentsu

<div></div><div><div>Job Description:</div><div><div><div>
We Dream. We Do. We Deliver.</div><div><br>
At Merkle, a dentsu company, we power the experience economy. Whether we&rsquo;re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it&rsquo;s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we&rsquo;ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.</div><div><br>
We&rsquo;ve been named a global &ldquo;Leader&rdquo; by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management<br>
<br>
What we expect from Head of Solutions:</div></div><div><ul><li><div>
The candidate will develop and communicate a clear strategic vision for the solutions team, aligning it with the overall goals of the agency.</div></li></ul></div><div><ul><li><div>
Own and evolve the solution consulting vision across the customer lifecycle&mdash;from evaluation to value realization.</div></li></ul></div><div><ul><li><div>
Manages day-to-day activities of solutions development initiatives</div></li></ul></div><div><ul><li><div>
Leads the programme management of solutions development initiatives and associated &ldquo;solution councils&rdquo; of cross-functional SMEs - including managing meeting logistics and coordination, project timeline development and tracking, project management of deliverables development etc</div></li></ul></div><div><ul><li><div>
Conducts research on business, industry and marketplace trends using third-party research and business intelligence resources.</div></li></ul></div><div><ul><li><div>
Assists senior solutions team members in synthesising market intelligence and trend data into an understanding of solution buyers, buying models and &ldquo;white space&rdquo; solutions opportunities</div></li></ul></div><div><ul><li><div>
Conducts research and compiles SWOT analysis of competitive capabilities and solution offerings. Tracks, monitors and updates competitive analysis on on-going basis</div></li></ul></div><div><ul><li><div>
Helps to develop and co-lead design-thinking-led solutioning workshops (with internal and external stakeholders) to drive disruptive solutions development</div></li></ul></div><div><ul><li><div>
Creates/develops and keeps up-to-date a central repository of solutions collateral materials (solutions pitch decks, one pagers etc.), case studies and business cases; as well solutions development &ldquo;best practice&rdquo; guidance documents, examples and templates</div></li></ul></div><div><ul><li><div>
Sources case studies and content for business cases to support solutions development initiatives and strengthen solutions &ldquo;sales narratives&rdquo;</div></li></ul></div><div><ul><li><div>
Candidate should have experience in collaboration and cross-functional leadership: Understanding the importance of working closely with other departments, such as sales, marketing, and product development, to ensure cohesive and effective solutions delivery.</div></li></ul></div><div><ul><li><div>
Closely collaborates with new business development, corporate communications and demand generation teams to manage the logistics for initiatives to promote the solutions portfolio to both internal stakeholders (client partners, new business/growth officer community etc.) as well as external stakeholders (clients, analysts etc.)</div></li></ul></div><div><ul><li><div>
Leads, alongside Chief Growth Officer and Capability Service Leads, new and existing business pitches (from a solution perspective), creating the solution, curating the slides and key messaging and being part of the submission and pitch team all the way through to decision.</div></li></ul></div><div><ul><li><div>
Responsibility for building and maintaining strong relationships with key clients, understanding their needs, and ensuring the delivery of high-quality solutions.</div></li></ul></div><div><ul><li><div>
Knows the importance and has the ability of staying up-to-date with the latest marketing technology trends and innovations, and implementing these to improve the agency's offerings.</div></li></ul></div><div><ul><li><div>
The role's responsibility also covers recruiting, developing, and mentoring a high-performing solutions team, fostering a culture of continuous learning and improvement.</div></li></ul></div><div><ul><li><div>
Serve as a trusted escalation advisor to prospects and customers across sales and customer success (from a solution standpoint)</div></li></ul></div><div><ul><li><div>
Push the boundaries of demo solutions, inspire the discovery of WOW moments, improve technical documentation, and build integration playbooks.</div></li></ul></div><div><ul><li><div>
Ideally familiar with Merkle or a competitive agency and the technology and solutions delivered in this space. Minimum experience across Salesforce and Adobe.</div></li></ul><div></div><div>
Why choose Merkle?</div><div><br>
Innovation at Our Core: As part of dentsu&rsquo;s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we&rsquo;ve<br>
been innovating to meet the changing needs of our clients.</div><div><br>
Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.</div><div><br>
Collaborative Culture: At Merkle, your ideas and contributions truly matter. You&rsquo;ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.</div><div></div><ul><li>At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: &quot;To be at the forefront of people-centered transformations that shape society.&quot;</li></ul><div><i><br>
We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by </i><i>qualifications and</i><i> role-specific requirements, ensuring a workplace free from discrimination and harassment.</i></div><div></div><div>
#LI-Hybrid</div><div>
#LI-Merkle</div></div></div><div></div><div><br>
Location:</div>
Dubai<div></div><div>
Brand:</div><div></div><div>
Time Type:</div>
Full time<div></div><div>
Contract Type:</div>
Permanent</div>

Head of Solutions

Lifepoint Health

<div><p><b>POSITION SUMMARY:</b></p><p>
This role collaborates with executives, business and clinical leaders, subject matter experts, and technical teams to define functional requirements, lead application design, design/perform/manage testing, and manage project activities for healthcare related initiatives. Responsibilities also include developing and delivering training materials and serving as a product expert for assigned applications.</p><h3 class="jobSectionHeader"><b>
Essential Functions:</b></h3><ul><li><p><b>
Requirements Gathering &amp; Solution Design:</b><br>
Analyze current clinical and operational workflows, gathering business and regulatory requirements from stakeholders. Design future state solutions, including user interfaces, data models, business rules, metrics, and system integrations. Collaborate with developers, clinical informaticists, and other analysts to translate requirements into actionable solution designs.</p></li><li><p><b>
Process Improvement &amp; Change Management:</b><br>
Collaborate with cross-functional teams to identify operational barriers and develop strategies for process improvement. Facilitate approval and execution of transformation strategies, including change management for process and technology adoption. Develop and implement change management strategies to support solution implementation and staff engagement. Proactively identify risks (e.g., compliance, patient data privacy) and work with respective teams to develop mitigation plans.</p></li><li><p><b>
Data Analysis &amp; Reporting:</b><br>
Partner with leaders to develop project-related KPI reporting processes (e.g., patient outcomes, operational efficiency). Execute and/or facilitate ad-hoc data/business analysis to help executives and leaders interpret results. Communicate value capture/savings results to leadership.</p></li><li><p><b>
Quality Assurance/Testing:</b><br>
Develop and execute test plans to validate solution functionality, performance, and compliance with solution expectations and healthcare regulations (e.g., HIPAA). Facilitate user acceptance testing, ensuring solutions meet clinical and/or operational needs. Monitor solution metrics and reporting to validate successful implementation and patient safety outcomes.</p></li><li><p><b>
End User Training and Support</b><br>
Create and deliver training materials and workshops for end users. Provide ongoing support and troubleshooting for deployed solutions. Solicit feedback from stakeholders and end users to drive continuous improvement</p></li><li><p><b>
Project Leadership:</b><br>
Communicate effectively with stakeholders. Lead and coordinate project design and planning activities, including timeline development and milestone tracking. Partner with stakeholders to ensure alignment on project objectives and deliverables. Manage activities with urgency. Document meeting outcomes, action items, and owners, ensuring alignment with project objectives, healthcare regulations, patient safety standards.</p></li><li><p><b>
Technology &amp; Vendor Management:</b><br>
Maintain relationships with internal and external technology vendors and partners. Lead/support technology architecture strategy for initiatives, ensuring scalability, reliability, and performance. Ensure compliance with healthcare regulations and industry standards (e.g., HIPAA, HITECH).</p></li></ul><p><b>
Additional Information:</b></p><ul><li><p>
Provides regular and reliable attendance.</p></li><li><p>
Performs other duties as assigned.</p></li><li><p>
Access to and/or works with sensitive and/or confidential information.</p></li><li><p>
Exhibit a working understanding of healthcare regulatory and compliance items (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.</p></li></ul><p><b>
SUPERVISORY RESPONSIBILITIES:</b></p><p>
Not Responsible for supervising employees.</p><p><b>
KNOWLEDGE, SKILLS &amp; ABILITIES: </b>The requirements listed below are representative of the knowledge, skills and/or abilities required.</p><p><b>
Education:</b></p><ul><li><p>
Bachelor's Degree in Computer Science, Industrial/Process Engineering, Financial Analysis, or related field.</p></li><li><p>
Preferred but not mandatory: MBA or advanced degree in a relatable field (e.g. MHA).</p></li></ul><p><b>
Experience:</b></p><ul><li><p>
Minimum of 8&ndash;10 years of progressive experience in technology transformation/solution delivery within an acute care healthcare setting.</p></li><li><p>
Proven track record of providing project leadership for large-scale technology initiatives and cross-functional teams.</p></li></ul><p><b>
Preferred Certifications:</b></p><ul><li><p>
Project Management Professional (PMP)</p></li><li><p>
Lean Six Sigma or similar process improvement certification</p></li><li><p>
FACHE (Fellow of American College of Healthcare Executives)</p></li></ul><p><b>
Licenses:</b> N/A</p><p><b>
Skills and Abilities:</b></p><ul><li><p>
Strong knowledge of healthcare systems, clinical/operational workflows, and regulatory requirements.</p></li><li><p>
Applicable experience in technologies, data analytics, change management and solution delivery/project management.</p></li><li><p>
Effective communication, leadership, and stakeholder management skills.</p></li></ul><p><b>
Decision Making:</b></p><ul><li><p>
Department Specific Impact - Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.</p></li><li><p>
Organizational Impact - Decisions have significant, broad implications for the management and operations across facilities and/or centralized functions at the Enterprise level. This position contributes to execution on the overall strategy and direction for the organization.</p></li></ul><p><b>
Nature of Problems:</b></p><ul><li><p>
Varied Business Problems - Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using ability to partner with other knowledge experts (internal or external to the organization), along with using personal knowledge and skills and general precedents and practices.</p></li></ul><p><b>
Independent Judgement:</b></p><ul><li><p>
Functional Independent Judgement &ndash; As applicable for the initiative, may make recommendations for department policies, practices, and programs. Makes appropriate and applicable decisions for and/or resolves problems for others, as appropriate.</p></li></ul><p><b>
Planning/Organization:</b></p><ul><li><p>
Project Management - Handles multiple projects simultaneously including task delegation, project oversight, and resource allocation.</p></li></ul><p><b>
PHYSICAL AND MENTAL DEMANDS: </b><i>(standard language)</i></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.</p><p>
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p><p><b>
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: </b><i>(standard language)</i></p><p>
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.</p><p>
Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.</p><p>
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.</p><p>
Noise level in the work environment is typical for an office and/or hospital environment.</p><p>
Overnight travel may vary (0%-40%, depending on the initiative) by land and/or air</p></div>

Senior Analyst, Transformation

Master Works

<div>
 <br/>
 <p>
  <strong>
   Job Title:
  </strong>
  AI Presales Manager
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a highly skilled and proactive AI Presales Manager to support the sales team in driving business growth. The ideal candidate will act as the technical expert in sales engagements, helping position the right AI solutions for clients, addressing technical queries, and ensuring the delivery of high-quality proposals. This role also involves managing the bidding team to ensure the accuracy and competitiveness of both technical and financial proposals.
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Sales Enablement:
  </li>
  <ul>
   <li>
    Collaborate with the sales team to understand client requirements and business objectives.
   </li>
   <li>
    Recommend and position the most suitable AI solutions (e.g., computer vision, LLMs, speech-to-text) based on client needs.
   </li>
   <li>
    Lead technical presentations, product demos, and proof-of-concepts to clients.
   </li>
   <li>
    Address all client technical questions and concerns during the presales process.
   </li>
  </ul>
  <li>
   Solution Design &amp; Proposal Support:
  </li>
  <ul>
   <li>
    Translate business needs into technical solutions and articulate the value proposition clearly.
   </li>
   <li>
    Customize solution architecture and prepare solution documentation tailored to each opportunity.
   </li>
  </ul>
  <li>
   Bidding &amp; Proposal Management:
  </li>
  <ul>
   <li>
    Manage the end-to-end proposal development process with the bidding team.
   </li>
   <li>
    Ensure all technical and financial components of proposals are accurate, complete, and aligned with client expectations.
   </li>
   <li>
    Review RFPs/RFQs and confirm compliance with submission requirements.
   </li>
  </ul>
  <li>
   Cross-Functional Collaboration:
  </li>
  <ul>
   <li>
    Coordinate with product, engineering, and delivery teams to gather necessary input for proposals and ensure feasibility.
   </li>
   <li>
    Maintain a feedback loop between sales, delivery, and product teams to continuously improve solution offerings.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <p>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Requirements
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  </li>
  <li>
   Minimum of 8-10 years in a presales, solution architect, or technical consulting role, preferably in AI or software solutions.
  </li>
  <li>
   Strong understanding of AI technologies such as machine learning, computer vision, NLP, and LLMs.
  </li>
  <li>
   Proven experience in managing technical proposals and complex bid responses.
  </li>
  <li>
   Excellent communication and presentation skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


AI Presales Manager

Meridian IT Solutions

<p><b>Role Overview</b></p><p>The Technology Manager &ndash; Client Solutions is responsible for <b>designing, delivering, managing, and supporting technology solutions for external clients</b>.<br/>This role acts as the <b>primary technical owner across multiple client accounts</b>, ensuring solution quality, SLA compliance, security, scalability, and customer satisfaction.</p><p>The Technology Manager works closely with <b>sales, pre-sales, project teams, and clients</b> to translate business requirements into reliable, scalable technology implementations.</p><p><b>Key Responsibilities1. Client Solution Architecture &amp; Delivery</b></p><ul><li>Design end-to-end technology solutions based on client business needs</li><li>Define system architecture, integrations, cloud infrastructure, and security models</li><li>Oversee implementation of CRM, ERP, HRMS, messaging platforms, cloud, and custom applications</li><li>Ensure solutions meet performance, scalability, and compliance requirements</li></ul><p><b>2. Client Account &amp; Stakeholder Management</b></p><ul><li>Act as the <b>primary technical point of contact</b> for clients</li><li>Participate in client meetings, requirement discussions, and solution presentations</li><li>Manage client expectations, scope, and change requests</li><li>Ensure high client satisfaction and long-term relationship growth</li></ul><p><b>3. Project &amp; Delivery Management</b></p><ul><li>Plan, execute, and monitor client projects from kickoff to go-live</li><li>Manage timelines, budgets, deliverables, and dependencies</li><li>Coordinate internal teams (developers, engineers, support)</li><li>Ensure on-time, within-budget delivery across multiple client engagements</li></ul><p><b>4. Operations, Support &amp; SLA Management</b></p><ul><li>Oversee post-implementation support and managed services</li><li>Ensure SLA adherence (uptime, response time, resolution time)</li><li>Manage incident, problem, and change management</li><li>Drive continuous improvement and proactive system optimization</li></ul><p><b>5. Security, Compliance &amp; Risk Management</b></p><ul><li>Implement security best practices for client environments</li><li>Ensure compliance with data protection and industry standards (GDPR, ISO, SOC, etc.)</li><li>Conduct security reviews, audits, and vulnerability assessments</li><li>Manage disaster recovery, backup, and business continuity planning</li></ul><p><b>6. Pre-Sales &amp; Solution Consulting</b></p><ul><li>Support sales and pre-sales teams with technical inputs</li><li>Prepare solution architecture, scope documents, and effort estimations</li><li>Participate in RFPs, demos, POCs, and technical presentations</li><li>Recommend optimal technology stacks and pricing models</li></ul><p><b>7. Team Leadership &amp; Resource Management</b></p><ul><li>Lead and mentor delivery, support, and engineering teams</li><li>Allocate resources across multiple client projects</li><li>Conduct performance reviews and skill development</li><li>Ensure team readiness for new technologies and tools</li></ul><p><b>8. Vendor &amp; Partner Management</b></p><ul><li>Coordinate with cloud providers, software vendors, and API partners</li><li>Evaluate and onboard new technology partners</li><li>Manage SLAs, contracts, and escalations with vendors</li><li>Optimize licensing and infrastructure costs for clients</li></ul><p><b>Key Skills &amp; CompetenciesTechnical Skills</b></p><ul><li>Cloud platforms (AWS / Azure / GCP)</li><li>Application architecture &amp; system integration</li><li>Databases &amp; APIs</li><li>DevOps, CI/CD</li><li>Cybersecurity fundamentals</li><li>CRM, ERP, HRMS, Messaging APIs (WhatsApp, SMS, Email)</li><li>Agile / Scrum / ITIL processes</li></ul><p><b>Client &amp; Management Skills</b></p><ul><li>Strong client communication &amp; presentation</li><li>Solution consulting &amp; problem solving</li><li>Project &amp; delivery management</li><li>Commercial awareness &amp; cost optimization</li><li>Risk and escalation management</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science / IT / Engineering</li><li>Certifications (preferred):</li><li>PMP / PRINCE2</li><li>ITIL</li><li>Cloud certifications (AWS / Azure)</li><li>Security certifications (optional)</li></ul><p><b>Experience</b></p><ul><li>6&ndash;12 years in IT / Technology Services</li><li>3&ndash;5+ years in <b>client-facing delivery or solution management</b></li><li>Experience working in <b>IT services, SaaS, or system integrator environments</b></li></ul><p><b>KPIs / Performance Metrics</b></p><ul><li>Client satisfaction &amp; retention</li><li>SLA compliance</li><li>Project delivery success rate</li><li>Revenue contribution / upsell support</li><li>Incident reduction &amp; system stability</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p>

Information Technology Manager

Hirexa Solutions UK

<p><strong>Job Title : Account Manager / Client Partner - Data & AI Solutions</strong></p><p><strong> Location : London, UK </strong></p><p><strong> Job Type : Permanent</strong></p><p></p><p><strong> Job description </strong></p><p></p><p><strong>About the Client:</strong></p><p></p><p>Our client is a global leader in data science solutions, helping organizations transform data into actionable insights. They work across industries and leverage advanced AI, machine learning, and analytics to drive business outcomes.</p><p></p><p><strong> Role Overview:</strong></p><p></p><p> We are seeking an Account Manager / Client Partner to nurture and grow an existing relationship with a leading Retail Consumer Goods client in London. This is a "farmer" role focused on deepening engagement, identifying opportunities, and ensuring client satisfaction. You will work closely with client stakeholders and internal delivery teams to drive Data and AI solutions adoption.</p><p><strong>Account manager (look for 8-10 years profiles not more than that) target for Data Analytic companies who is selling Data and AI services (not product ) to retail clients</strong></p><p><strong>Qualifications & Experience:</strong></p><ul><li>Proven experience in IT Services account management or client partner roles.</li><li>Experience selling Data, AI, analytics, or digital transformation solutions.</li><li>Solution selling experience preferred but not mandatory.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable with onsite client engagement in London.</li><li>Ability to work independently and manage account growth.</li><li>Experience with Retail or Consumer Goods clients is a plus.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the primary point of contact for the client, building strong, trusted relationships with key stakeholders.</li><li>Grow existing business by identifying opportunities to expand Data, AI, and analytics solutions within the client account.</li><li>Collaborate with internal delivery, solution, and technical teams to ensure client success and satisfaction.</li><li>Develop account plans, track progress, and report on business performance.</li><li>Conduct onsite visits 3-4 times per week to foster relationships and understand client needs.</li><li>Support proposal development, solution presentations, and commercial negotiations.</li><li>Provide market insights and feedback to internal teams to influence solution offerings and go-to-market strategies.</li></ul>

Account Manager / Client Partner - Data & AI Solutions

Wipro

<div>
 Job description:
 <br/>
 <br/>
 Job Description
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 </p>
 ͏
 <p>
  <strong>
   Do
  </strong>
 </p>
 <p>
  1. Customer requirements gathering and engagement
 </p>
 <ul>
  <li>
   Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
  </li>
  <li>
   Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  </li>
  <li>
   Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  </li>
  <li>
   Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  </li>
  <li>
   Understand and communicate the financial and operational impact of any changes
  </li>
  <li>
   Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  </li>
  <li>
   Empower the customers through demonstration and presentation of the proposed solution/ prototype
  </li>
  <li>
   Maintain relationships with customers to optimize business integration and lead generation
  </li>
  <li>
   Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
  </li>
 </ul>
 ͏
 <p>
  2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 </p>
 <p>
  &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 </p>
 <ul>
  <li>
   Provide them with customer feedback/ inputs on the proposed solution
  </li>
  <li>
   Review the test cases to check 100% coverage of customer requirements
  </li>
  <li>
   Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  </li>
  <li>
   Deploy and facilitate new change requests to cater to customer needs and requirements
  </li>
  <li>
   Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  </li>
  <li>
   Conduct Integration Testing and User Acceptance demo&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s testing to validate implemented solutions and ensure 100% success rate
  </li>
  <li>
   Use data modelling practices to analyze the findings and design, develop improvements and changes
  </li>
  <li>
   Ensure 100% utilization by studying systems capabilities and understanding business specifications
  </li>
  <li>
   Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
  </li>
 </ul>
 <p>
  &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 </p>
 <ul>
  <li>
   Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  </li>
  <li>
   Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  </li>
  <li>
   Ensure Customer Satisfaction through quality deliverable on time
  </li>
 </ul>
 ͏
 <p>
  3.&nbsp;Build domain expertise and contribute to knowledge repository
 </p>
 <ul>
  <li>
   Engage and interact with other BA&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s to share expertise and increase domain knowledge across the vertical
  </li>
  <li>
   Write whitepapers/ research papers, point of views and share with the consulting community at large
  </li>
  <li>
   Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  </li>
  <li>
   Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
  </li>
 </ul>
 ͏
 <p>
  <strong>
   Deliver
  </strong>
 </p>
 <strong>
  No.
 </strong>
 <strong>
  Performance Parameter
 </strong>
 <strong>
  Measure
 </strong>
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 <p>
  &nbsp;
 </p>
 <p>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Experience: 3-5 Years
  <br/>
  .
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 </p>
</div>


Business Analyst L3

Search 10000+ Solution delivery manager jobs near you this January. New roles added regularly across leading industries. Apply today.