solution engineer

Sitecore

<div>About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world&rsquo;s most iconic brands to build lifelong relationships with their customers&mdash;seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L&rsquo;Or&eacute;al, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people&mdash;a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com. 
About the Role:
We are looking for a Solution Engineer with strong presentation skills as well as a strong technical and digital background to support our Channel Partner in LATAM. As a Solution Engineer, your primary responsibility is to deliver technical and strategic support throughout the entire sales cycles for our channel partner. Some of the largest and most complex enterprise solutions in the region, which will require a broad technical skillset and excellent business acumen and insight, will challenge you. 
What You Will Do:<ul><li>
Act as primary contact for designated partner, fostering a strong relationship across all levels</li><li>
Understand the partner's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly</li><li>
Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth</li><li>
Collaborate cross-functionally with internal teams to enable exceptional support</li><li>
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements</li><li>
Support our partner&rsquo;s sales teams with technical aspects of the Sitecore sales processes</li><li>
Enable and assist thepartner in the prospecting phase to deliver the best possible solution proposal</li><li>
Deliver bespoke demonstration scenarios of the Sitecore software solutions</li><li>
Develop and deliver Proofs of Concept to Sitecore partner prospect organizations</li><li>
Occasional public speaking on events in the regions</li><li>
Solution prototyping, delivery, skinning, and presentation</li><li>
Spending a portion of your time learning and upskilling on the platform and new and associated technologies and features.</li><li>
Writing technical answers and proposals to RFP, RFQ, RFI from prospects</li></ul> 
What You Need to Succeed:<ul><li>
Experience with combining technical elements with business needs and business requirements of the clients</li><li>
Experienced at demonstrating software using a value based approach</li><li>
Demonstrate the ability to resolve more complex technical issues and integration of multiple products to create solutions</li><li>
An appreciation and understanding of cross-channel digital marketing Technologies</li><li>
Ability to absorb and integrate large amounts of information in short timescales</li><li>
Excellent team player, able to work closely with other technical sales and business development colleagues, while at the same time understand the value of self-drive, and the ability to control and prioritize own time independently</li></ul> 
Additional Skills That Could Set You Apart (Highly Desirable):<ul><li>
Experience with Digital Experience Platforms (DXP), CMS, DAM MarTech, or enterprise software ecosystems</li><li>
Understanding of the MarTech landscape and trends including SaaS and Headless content solutions</li><li>
Familiarity with enterprise buying cycles and multi-stakeholder sales processes</li><li>
Experience working with Microsoft-centric ecosystems (Azure, enterprise SaaS environments) is a plus</li></ul> 
Language Requirements:<ul><li>
Fluent English (required)</li><li>
Fluent Spanish (required)
</li><li>Proficiency in Portuguese/Brazilian Portuguese is a strong advantage</li></ul> 
Personal Attributes<ul><li>
Self-starter with a high degree of ownership and accountability</li><li>
Comfortable operating across cultures and geographies</li></ul> 
Why You Should Click &lsquo;Apply&rsquo;:
 Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it&rsquo;s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.<ul><li>
Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognised for award-winning Culture by Comparably.</li></ul> 
Equal Opportunities at Sitecore
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.</div>

Senior Channel Solution Engineer

Broccoli AI

<div><h1 class="jobSectionHeader">About Broccoli</h1> 
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue &mdash; fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Solution Engineer to help our customers successfully adopt and operate Broccoli in their day-to-day business.
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You&rsquo;ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.
You&rsquo;ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Resolve customer issues across product, workflow, and technical support queues</li><li>
Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows</li><li>
Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations</li><li>
Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops</li><li>
Communicate clearly with customers and internal teams about issues, expectations, and resolutions</li><li>
Help define and improve support processes, documentation, and quality standards as the team grows</li><li>
Support a wide range of customers, from SMB operators to larger enterprise accounts</li><li>
Contribute to a strong customer experience while balancing speed, quality, and technical rigor</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Bring</h2><ul><li>
3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role</li><li>
Strong troubleshooting instincts and the ability to work through ambiguous technical issues</li><li>
Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar</li><li>
Comfort working directly with customers and managing communication throughout issue resolution</li><li>
Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work</li><li>
Strong judgment, ownership, and willingness to learn quickly</li><li>
Education is not a major factor; we care more about relevant experience and capability</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Experience supporting SaaS products in a ticket-based environment</li><li>
Experience with SQL, JavaScript, APIs, or light scripting</li><li>
Experience in AI, communications, VoIP, or workflow automation products</li><li>
Experience supporting mid-market or enterprise customers</li><li>
Experience working closely with Product and Engineering on escalations and bug reporting</li></ul><h2 class="jobSectionHeader">
Role Details</h2><ul><li>
Location: Lehi, Utah</li><li>
In-office: Hybrid</li><li>
Team fit: We&rsquo;re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli</li></ul></div>

AI Solution Engineer

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
<div>About the Role
 
As a Commerce Cloud Specialist Solution Engineer , you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region.
 
 
This is a highly visible, customer-facing pre-sales role where your ability to connect Commerce capabilities to business outcomes &mdash; across complex, multi-cloud deals &mdash; will directly influence pipeline and revenue.
 
 
What You'll Do
</div><ul><li>Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
</li><li>Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context
</li><li>Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals
</li><li>Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
</li><li>Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
</li><li>Partner with the Agentforce narrative &mdash; positioning Commerce Agents and AI-powered commerce capabilities as strategic differentiators
</li><li>Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
</li><li>Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
</li>Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises 
<li>
</li></ul><div> 
 
What We're Looking For
 
Required:
</div><ul><li>Bachelors Degree in Computer Science or related field.
</li><li>5+ years of pre-sales or solution engineering experience, with strong focus on e-commerce or digital commerce platforms
</li><li>Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
</li><li>Ability to deliver executive-level business value conversations as well as hands-on technical demos
</li><li>Strong Arabic and English communication skills &mdash; the ability to navigate both technical and C-suite conversations in the region is key
</li><li>Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment
</li>Experience in the Middle East or willingness to be based in Dubai 
<li>
</li></ul><div> 
 
Preferred:
</div><ul><li>Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
</li><li>Hands-on familiarity with Headless/Composable Commerce architectures and front-end integration patterns
</li><li>Experience positioning Order Management Systems (OMS) in complex retail or distribution environments
</li><li>Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud &mdash; comfort operating in multi-cloud deals is a big plus
</li>Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region 
<li>
</li></ul><div> 
 
Why This Role
</div><ul><li>You'll be the only Commerce SE in the Middle East &mdash; high ownership, high visibility, high impact
</li><li>Work alongside a tight-knit, world-class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest-growing regions
</li><li>Competitive compensation with UAE tax advantages
</li><li>Target start: October 2026
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Commerce Cloud Solution Engineer

BlackStone eIT

<div>Key ResponsibilitiesTechnical Presales Support<ul><li>
Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE</li><li>
Design and propose suitable technical solutions aligned with customer needs.
</li><li>Prepare technical proposals, solution architectures, and statements of work.
</li><li>Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.
</li><li>Respond to RFPs, RFIs, and RFQs with technical and functional inputs.
</li><li>Assist in effort estimation, BOM preparation, and solution sizing.
</li></ul>Customer Engagement<ul><li>
Participate in customer meetings, workshops, and discovery sessions.
</li><li>Explain technical concepts clearly to both technical and non-technical stakeholders.
</li><li>Build trusted relationships with customers, partners, and internal teams.
</li><li>Address customer technical concerns and provide recommendations.
</li></ul>Solution Design &amp; Documentation<ul><li>
Prepare high-level and low-level solution designs when required.
</li><li>Create architecture diagrams, implementation approaches, and integration workflows.
</li><li>Ensure proposed solutions follow best practices, scalability, security, and compliance standards.
</li></ul>Collaboration<ul><li>
Coordinate with engineering, delivery, product, and support teams.
</li><li>Work closely with project managers and solution architects during transition to delivery.
</li><li>Support continuous improvement of presales assets, templates, and demo environments.
</li></ul>Market &amp; Product Knowledge<ul><li>
Stay updated on industry trends, competitor solutions, and emerging technologies.
</li><li>Maintain strong understanding of company products, services, and capabilities.
</li></ul>Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
</li><li>3&ndash;6 years of experience in presales, solution engineering, systems engineering, or technical consulting.
</li><li>Experience in preparing technical proposals and responding to RFPs.
</li><li>Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.
</li><li>Excellent communication and presentation skills.
</li><li>Ability to work in a fast-paced, customer-facing environment.
</li></ul>Preferred Skills<ul><li>
Experience with cloud platforms such as Azure, AWS, or Google Cloud.
</li><li>Knowledge of APIs, integrations, databases, and enterprise applications.
</li><li>Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.
</li><li>Experience with diagramming and documentation tools (Visio, Draw.io, etc.).
</li><li>Relevant technical certifications are advantageous.
</li></ul>Soft Skills<ul><li>
Strong analytical and problem-solving abilities.
</li><li>Customer-oriented mindset.
</li><li>Strong teamwork and collaboration skills.
</li><li>Ability to manage multiple opportunities simultaneously.
</li><li>Good negotiation and stakeholder management skills.
</li></ul>KPIs / Success Metrics<ul><li>
Quality and timeliness of technical proposals.
</li><li>Win rate contribution.
</li><li>Customer satisfaction during presales engagements.
</li><li>Accuracy of solution sizing and estimations.
</li><li>Number of successful demos and POCs delivered.</li></ul></div>

Software Pre-Sales Engineer ( Gulf Market )

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