solutions specialist

BlueWave Digital Solutions

Job Title : Digital Solutions SpecialistJob DescriptionBlueWave Digital Solutions is looking for a talented Digital Solutions Specialist to join our growing team in Jeddah. In this role, you will be responsible for delivering innovative digital solutions that help businesses improve efficiency, performance, and customer engagement.Responsibilities<ul><li>Develop and implement customized digital solutions for clients</li><li>Build and maintain web and cloud-based applications</li><li>Collaborate with designers, developers, and stakeholders</li><li>Analyze system performance and recommend improvements</li><li>Ensure security, scalability, and reliability of solutions</li><li>Provide technical support and client consultation</li><li>Manage multiple projects and meet deadlines</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>2+ years of experience in digital solutions or software development</li><li>Strong knowledge of web technologies and cloud platforms</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and within a team</li></ul>Preferred Qualifications<ul><li>Experience with UI/UX design</li><li>Knowledge of digital marketing tools</li><li>Familiarity with Agile/Scrum methodologies</li></ul>Benefits<ul><li>Competitive hourly rate ($145/hour)</li><li>Work on diverse, high-impact projects</li><li>Career growth opportunities in a fast-growing company</li></ul>Apply NowSubmit your resume or portfolio now.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼١٤٥٫٠٠&nbsp;لكل ساعةعدد الساعات المتوقع: 40 في الأسبوعموقع العمل: بشكل شخصي

Digital Solutions Specialist

CCC Intelligent Solutions

<div>Salary range is:
$56,930.88 - $75,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . 
 
<h1 class="jobSectionHeader">The Role
</h1>The Customer Solutions Specialist (CSS) is a key member of the ASG Market Implementation Team, responsible for implementing and training customers on CCC ONE Estimating, Repair Workflow, and related Add-On applications. This role requires a high degree of self-guidance when working with CCC customers and internal resources. While implementations will be scheduled, the CSS is expected to manage additional worklist items through self-scheduling. Additionally, CSS may participate in smaller projects such as multi-shop trainings, license changes, and sales campaign support. 
 
<h1 class="jobSectionHeader">Key Responsibilities:
</h1><ul><li>Product Training: Deliver product training via telephone to new and existing customers.
</li><li>Customer Training: Train customers on upgrades, new products, and product updates.
</li><li>Customized Training: Tailor training to the workflow needs of particular customers.
</li><li>Remote Support: Provide remote problem-solving to customers.
</li><li>Software Installation: Remotely install and configure software on various customer PCs.
</li><li>Problem Identification: Identify and communicate hardware and software problems, documenting them for others in the organization.
</li><li>Procedural Adherence: Follow departmental schedules and procedures, including updating reports.
</li><li>Presentations: Conduct video/audio presentations through electronic media as required for business purposes. 
</li></ul> 
<h1 class="jobSectionHeader">Requirements:
</h1><ul><li>Communication Skills: Strong interpersonal skills, including written and verbal communication.
</li><li>Self-Motivation: Motivated self-starter with the ability to manage a dynamic training schedule.
</li><li>Time Management: Excellent time management skills.
</li><li>Education: Bachelor's degree or equivalent experience.
</li><li>Industry Knowledge: Collision/automotive industry experience, particularly in a repair facility or similar position, is a plus.
</li><li>Technical Skills: Technical/computer proficiency preferred.
</li><li>Training Experience: Experience with conducting remote/webinar training preferred.
</li><li>Travel: This is not a traveling position. 
</li></ul> 
<div><div><div><div><div><div><div><h1 class="jobSectionHeader">About CCC's Commitment to Employees:
</h1></div></div></div></div></div></div></div>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
CCC offers competitive compensation and benefits to support you and your families, including:
<ul><li>401K Match
</li><li>Paid time off
</li><li>Annual Incentive Plan Performance Bonus
</li><li>Comprehensive health insurance
</li><li>Adoption Assistance
</li><li>Tuition Reimbursement
</li><li>Wellness Programs
</li><li>Stock Purchase Plan options
</li><li>Employee Resource Groups
</li></ul>For more information about our benefits, please check out our careers site .
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</div>

Customer Solutions Specialist

Compass Solutions LLC

About Compass SolutionsCompass Solutions is the back office management company we spent a decade building toward. We manage the full back office operations &mdash; payments, collections, customer accounts, and more &mdash; for rent-to-own portable building companies. We are intentionally small, deeply service-focused, and built on a culture that treats you like family. This is not a corporate call center. This is something better.The RoleAs a Customer Solutions Specialists at Compass Solutions, you will be the voice our clients' and customers hear and the one they depend on when they call. We currently manage approximately 2,500 active rental accounts across multiple client companies &mdash; and when we say we take the call, we mean it. You will own the customer experience from start to finish.What You'll Do- Answer inbound customer calls and handle account inquiries- Process payments and assist customers with their online accounts- Make outbound calls professionally and effectively but with care and a willingness to listen- Respond to customer emails regarding account status, balances, and questions. Giving them not just an answer but a connection that helps them- Negotiate payment arrangements with customers when needed and with a heart that solves the issuesWho You Are- You are a natural on the phone &mdash; confident, clear, and calm remembering what it feels like to be a customer calling a &ldquo;big&rdquo; company number- You have experience in customer service, call center work, or collections- You are comfortable with computers and learn new software quickly (we will train you on ours)- You do not shy away from difficult conversations &mdash; you handle them with professionalism and heart for the customer, Compass and even yourself.- You understand that consistency and reliability matterThis Job Is NOT For You If...- You get tired of talking to people- You dislike being on the phone- You need something completely different every day- You shut down when a customer raises their voiceThis Job IS For You If...- You thrive in a steady, relationship-driven environment- You take pride in resolving problems others would rather avoid- You want to work somewhere that knows your name and wants you to succeed and growWhat We Offer- $20.5&ndash;$23/hour based on experience- 401(k) with matching- Health insurance- PTO- A team that genuinely invests in your growth- Leadership that coaches, teaches, and caresTo apply, submit your resume through Indeed. We look forward to meeting you.Pay: $21.00 - $23.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>Are you comfortable making outbound collection calls?</li><li>What makes you most interested in this job at Compass Solutions?</li></ul>Experience:<ul><li>Customer Service or Call Center: 1 year (Preferred)</li></ul>Work Location: In person

HCA Florida Sarasota Doctors Hospital

<div>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Consulting Provider Solutions Specialist today with HCA Florida Sarasota Doctors Hospital.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR). Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Consulting Provider Solutions Specialist role works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology. The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA ambulatory EHR technologies. Duties also include ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Consulting Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.
1. Implementation/Change Management:
a) Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions).
b) Provides Training and Second level support for dictation and voice recognition technologies.
c) Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
d) Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA and Division IT&amp;S standards and guidelines.
e) Promotes process changes that improve the implementation, maintenance, and support of ambulatory EHR technologies.
f) Supports and assists with testing of ambulatory EHR functionality; assists in interpretation of test plans, troubleshooting, and clinical integration points.
g) Works with integrated support teams to address software functionality, content, and defect resolution updates.
h) Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
2. Support Requests:
a) Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactivelyidentified and addressed.
b) Provides direct support of ambulatory EHR solutions to physician practices.
c) Documents interactions with physician practices to confirm needs are met, reporting issues to other teams as needed.
d) Coordinates provider and practice service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics.
e) Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
f) Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
g) Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed.
h) Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
i) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
j) Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community.
3. Access:
a) Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology, related systems, and reporting access.
b) Collects and routes non-standard access requests to governing teams for consideration; Provides timely feedback and outcome to physician practices.
c) Promotes system security, information protection, and patient confidentiality and helps ensure compliance.
d) Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support.
4. Partnerships:
a) In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows to support clinical quality initiatives, certification and regulatory requirements, and patient experience strategies.
b) Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the ambulatory EHR system.
c) Contributes to Corporate, Division, and Market strategic planning with regard to physician product linesand ambulatory EHR technologies.
d) Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA systems
1. Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
2. Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials for the ambulatory EHR system in support of providers&rsquo; and practice staff initial and ongoing training.
3. Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs.
4. Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.
5. Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base.
6. Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners.
1. Partners with practice, market, division and Corporate colleagues to enable a successful physician experience and foster improved customer service interactions.
2. Effectively communicates with customers, maintaining positive body language with confidence and patience.
3. Follows up, post issue resolution, to complete customer service cycle.
4. Seeks feedback though customer interaction to identify areas of improvement. 

<h6 class="jobSectionHeader">What qualifications you will need:</h6>
No Travel Required
5 years experience Required Years of Experience
Preferred: Proficiency in clinical applications, ambulatory EHR preferred
Education: College graduate or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
Certification/Licensure: N/A
<h5 class="jobSectionHeader">Benefits</h5>
HCA Florida Sarasota Doctors Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Consulting Provider Solutions Specialist

Connection

<div>Overview:

The Contracts and Solutions Specialist operates in a call center environment and uses a call tracker system, serving as a support resource on Volume Licensing for all Sales affiliates. Primary duties include creating and submitting high-level, customer-specific contracts for Connection&rsquo;s Tier 1 vendors and managing the data generated by the customer agreement, along with all required purchasing activities. Provides Account Managers and other internal customers with volume licensing program guidance, information, and value-added solutions, through the entire sales life cycle. The VL Contracts and Solutions Specialist maintains personal knowledge of vendor programs and contract procedures within the assigned segment to make informed decisions that ensure licensing meets both vendor program and company audit requirements. 
The Contracts and Solutions Specialist applies knowledge and experience to develop internal processes and documentation for supported Volume Licensing vendor programs. Identifies process improvements and enhancements by understanding unique business drivers and makes proposals for improved processes. Responds timely to all requests. Develops and maintains resources for the benefit of Sales and other associated teams. 
Handles entry-level to complex purchasing activities based on the customer vendor contracts/agreements and program rules.
Responsibilities:
<ul><li>Audit purchase orders for compliance with Volume Licensing vendor program specifications and internal controls.</li><li>
Ensure internal controls are followed by validating customer eligibility for the vendor program and pricing requirements for compliance purposes.</li><li>
Research and resolve processing issues with the associated vendor.</li><li>
Obtain vendor authorizations for customer returns, including:<ul><li>
Providing services through a call center, case management, and email requests.</li><li>
Managing and maintaining vendor notifications.</li><li>
Using all necessary vendor-supplied resources and tools.</li><li>
Auditing supplied information for accuracy.</li><li>
Completing and submitting vendor contracts to fulfill sales order obligations.</li><li>
Identifying potential issues in contract creation and submittal to avoid broken contracts.</li><li>
Processing contract update requests, including changes to channel partner and contact information.</li><li>
Managing documents associated with vendor contracts.</li></ul></li><li>
Develop and present documentation and data that meet sales and customer needs, including:<ul><li>
Managing and maintaining the Volume Licensing Program database, reports, and price sheets to support licensing business.</li><li>
Creating cases and reporting for annuities and renewals.</li><li>
Creating annual true-up forms in accordance with current company templates.</li><li>
Developing and maintaining licensing resources for Sales and associated teams (e.g., cheat sheets, Sales Hub documentation, agreement lists and logs, vendor program resources, and system tool resources such as E1, Callback, PSN, SWA, and VLP).</li></ul></li></ul>
Min: USD $46,350.00/Yr. Max: USD $57,938.00/Yr. Qualifications:
<ul><li> Proficient in Microsoft Outlook with the ability to formulate and send professional emails.</li><li>
Advanced knowledge of CRM or ERP systems and intermediate knowledge of databases to audit and update information.</li><li>
Proven experience with contractual volume licensing and an understanding of IT asset management.</li><li>
Intermediate understanding of sales or product procurement operations with the ability to follow and improve processes within a vendor segment while maintaining set controls.</li><li>
Analytical and systematic problem-solver with the ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>
Detail-oriented with strong proofreading skills and meticulous attention to accuracy.</li><li>
Discreet with demonstrated ability to work in a confidential executive environment, using good judgment while acting as an ambassador for the company.</li><li>
Process change agent with the ability to identify process improvements and system enhancements in a changing environment.</li><li>
Organized with the ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines.</li><li>
Excellent customer service skills, with the ability to listen, anticipate customer needs, and prioritize and multitask in a fast-paced environment.</li></ul><div></div><h2 class="jobSectionHeader"> 
Work Authorization</h2>
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.<h2 class="jobSectionHeader">
Job Posting Notice</h2>
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a &ldquo;live person.&rdquo;</div><div></div>

Contracts and Solutions Specialist

Wespath Benefits and Investments

<div>Customer Solutions Specialist - Level 1 
Location: 
 
1901 Chestnut Ave 
Glenview, Illinois, 60025 
United States
Category: 
Customer Service
Date Needed by: 
6/10/2026 
Primary Duties and Responsibilities:
Recognized eight times as a Chicago&rsquo;s Best and Brightest Companies to Work For&reg; and seven times as a National Best and Brightest Companies to Work For&reg;, Wespath Benefits and Investments (Wespath) is seeking a customer-focused individual to join our award-winning organization as a Customer Solutions Specialist in our Customer Service department.
 
 
Serving The United Methodist Church for over a century; Wespath and its subsidiaries maintain one of the largest faith-based pension funds in the world, serving more than 100,000 active and retired clergy and lay employees of the Church. Wespath is an Equal Opportunity Employer that is committed to a diverse and inclusive company culture and does not discriminate against applicants and employees because of disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. 
 
In this hourly position you&rsquo;ll learn multiple, complex benefit plans (mostly retirement benefits) to provide first call resolution to participants, and their approved associates. Calls can vary from helping participants understand their benefits, get updates on current benefit processes, access systems, or complete self-service tasks. You&rsquo;ll also be responsible for securing accounts before assisting the participant. Individuals who excel in this role:<ul><li>Want to not only know what the correct answer is but why it&rsquo;s the correct answer.</li><li>Are process oriented.</li><li>Are comfortable utilizing multiple systems at the same time.</li><li>Have a customer service heart.</li></ul>
Compensation and Benefits for the Customer Solutions Specialist:<ul><li>Starting at $56,000.00 annually + an incentive opportunity</li><li>Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one!</li><li>8% employer contribution to retirement plan with an additional match up to 2% on day one!</li><li>17 days of PTO + 12 paid holidays in 2025</li><li>Hybrid work environment (office is located in Glenview, IL; Customer Solutions is in the office on Tuesdays and Wednesdays.)</li><li>Free financial planning assistance from EY</li><li>Paid parental leave</li><li>Tuition reimbursement and other development opportunities</li></ul> 
Minimum Requirements/Qualifications:<ul><li>Associate degree or equivalent work experience.</li><li>Has a passion for serving customers.
</li><li>Has a consistent positive and professional demeanor over the phone.</li><li>Prior experience learning a complex subject or system and applying the learned information to future situations.</li><li>Can multi-task while working with a customer over the phone.</li><li>Proficient with technology and has basic experience with Word and Excel. Has utilized multiple systems concurrently.</li></ul> 

Preferred Requirements/Qualifications: 
 
<ul><li>1 year of contact center experience.</li><li>Bachelor&rsquo;s degree.</li><li>Prior benefits administration customer service experience: preferably with defined benefit, defined contribution or health benefits.</li><li>Prior experience with CRM systems and workflow systems.</li></ul>
#LI-JR1 #LI-hybrid 
Wespath Benefits and Investments is an Equal Opportunity Employer and does not discriminate in hiring.</div>

Customer Solutions Specialist - Level 1

Concentra

<div>Overview:
<div>
Concentra is recognized as the nation&rsquo;s leading occupational health care company.</div><div> 
</div><div>With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America&rsquo;s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their 
employees.</div><div></div><div> 
The Support Specialist I answers calls, chats, self-service tickets, and emails from Concentra colleagues to provide first level assessment, support, and resolution of hardware, software, and workflow issues with quality customer service to our colleagues. Requires an experienced and knowledgeable Information Technology professional with experience in troubleshooting, installing, supporting, and maintaining hardware, software, access, and workflow issues. When unable to resolve during the initial contact, documents issues to be transitioned to the next tier of support with escalation as appropriate. Utilize excellent customer service skills to exceed end user expectations. Demonstrate ability and willingness to work a varying shift schedule including overnight shifts, weekends, and holidays as needed in support of our 24x7x365 Solution Center.</div>
Responsibilities:
<ul><li>Troubleshoot and resolve technical issues for Concentra colleagues for technology-related issues related to hardware (i.e., laptop, desktop, printer, kiosk, Android, iOS, etc.), software, (i.e., Windows, Active directory, O365, Microsoft Office, Citrix, MFA, healthcare applications, etc.), access (i.e., password reset, account unlock, security role verification, etc.), network/VPN connectivity, and workflow issues using approved tools and documented procedures.</li><li>
Analyze end user issues through qualifying and probing questions via phone or chat using remote-control tools (i.e., Bomgar, Zoom, etc.) to view a caller&rsquo;s screen to pinpoint root cause with a goal of First Contact Resolution (FCR) in accordance with documentation standards.</li><li>
Partner with end users by guiding them through problem solving or workflow training processes.</li><li>
Document issue/request and troubleshooting steps performed thoroughly in an Information Technology Service Management (ITSM) ticket including creation, updates, and closure of tickets assigned.</li><li>
Demonstrate a customer-centric attitude and provide a high level of professionalism and customer 
service on each contact.</li><li>
Maintain calm and professional composure in high-pressure situations while maintaining productivity and service levels.</li><li>
Maintain established goals regarding call and ticket quality, ticket documentation standards, ticket update frequency, etc. throughout the lifecycle of a ticket.</li><li>
Identify and escalate critical and urgent incidents following escalation protocols.</li><li>
Resolve issues using standard practices, procedures, approved troubleshooting tools, and workflow processes.</li><li>
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR).</li><li>
Collaborate and interface with all members of the Solution Center as a supportive team player.</li><li>
Work efficiently and reliably in unsupervised and varying environments.</li><li>
Attend and participate in team meetings.</li><li>
Proactively review team and corporate communications issued via email, Zoom, or other communication methods.</li><li>
Adhere to policies and procedures such as HIPAA and Concentra security policies to protect data integrity.</li><li>
Complete assigned projects on an ad hoc basis and assist with other corporate initiatives as necessary, directed, assigned, or requested.</li><li>
Support the mission and direction of Concentra, both within the Information Services department and throughout the corporation, assist and collaborate with other colleagues, while promoting a positive workplace.</li></ul>
Qualifications:
<div>
Education Level: High School Diploma or GED 
Experience in lieu of required education is acceptable: Yes</div><div></div><div> 
Job-Related Experience</div><ul><li>
2+ years customer service experience</li><li>
1+ years of proven performance in a call center or IT support (i.e., desktop support/field services, Geek Squad, etc.)</li><li>
1+ years&rsquo; experience troubleshooting hardware issues on laptops and desktops (Dell, HP, Lenovo, Mac, or equivalent).</li><li>
1+ years&rsquo; experience troubleshooting Microsoft Windows operating systems.</li><li>
1+ years&rsquo; experience troubleshooting Microsoft Office suite software (i.e., Outlook, O365, etc.).</li><li>
1+ years&rsquo; experience troubleshooting peripherals (i.e., printers, scanners, kiosks, label printers, etc.).</li><li>
1+ years&rsquo; experience troubleshooting software issues (i.e., Citrix, Active Directory, healthcare applications, etc.) including enterprise applications and healthcare systems.</li><li>
1+ years&rsquo; experience troubleshooting access issues (i.e., password reset, account unlock, security role verification, etc.).</li><li>
1+ years&rsquo; experience troubleshooting connectivity issues (i.e., LAN, WiFi, VPN, etc.).</li><li>
Training and/or working knowledge to troubleshoot mobile devices (phones and tablets) on Android and iOS.</li><li>
Highly organized with a demonstrated ability to prioritize work in a dynamic and fast-paced environment.</li><li>
Excellent customer service and communication skills (written and verbal).</li><li>
Ability to maintain calm and professional composure in stressful environments.</li><li>
Must enjoy working with technology and be able to learn new hardware/software/technical processes quickly.</li><li>
Ability to apply problem solving skills across repetitive tasks and demonstrate strong logical and analytical thinking skills.</li><li>
ADDITIONAL DETAILS 
<ul><li>
Hybrid eligibility is based on performance and tenure.</li><li>
Must be onsite throughout training and at minimum first 6 months post training until metrics and performance have been validated as meeting expected standards.</li><li>
If permitted to work from home, expectation is to have a quiet, private workspace with high-speed internet. When unable to work from home, the expectation is to come to the office or secure an alternate work location.</li><li>
If at any time performance declines, business needs change, or if directed by Concentra leadership, return to office conditions may apply.</li></ul></li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.</li><li>
Strong interpersonal and communication skills a must</li><li>
Ability to effectively multi-task and adapt to changing business priorities</li><li>
Ability to work with minimal direction</li><li>
Must possess a personal sense of urgency</li><li>
Excellent time management and organizational skills are required</li><li>
Excellent listening skills and attention to detail</li><li>
Ability to think outside the box</li><li>
Flexible in schedule to work nights, weekends, and/or holidays depending on assigned shift.</li></ul>
Additional Data:
<div>
Employee Benefits</div><ul><li>
401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.</div><div></div><div> 
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*</div><div></div><div> 
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Concentra Solutions Specialist I

Search 10000+ Solutions specialist jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 solutions specialist jobs Near Me

Digital Solutions Specialist

Customer Solutions Specialist

Customer Solutions Specialist

Consulting Provider Solutions Specialist

Contracts and Solutions Specialist

Customer Solutions Specialist - Level 1

Concentra Solutions Specialist I