solutions specialist

WellnessLiving

Title: Merchant Solutions Specialist
 Location: Plot No: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: 9:00 am – 5:00 pm EST (6:00pm to 2:00am PKT)
 Job Nature: Permanent, Onsite, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn't stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.
 Our ideal candidate will possess the following characteristics:
 <ul>
<li>Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.</li>
<li>Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.</li>
<li>Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.</li>
<li>Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.</li>
<li>Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.</li>
<li>Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.</li>
</ul>
Responsibilities: 
<ul>
<li>Embody our brand values and uphold our reputation in the market as a positive representative of WellnessLiving. This involves understanding our brand values, leaving a positive online presence, being transparent with our customers, and focusing on a customer-centric approach.</li>
<li>Maintain a collaborative and solution-oriented approach when assisting colleagues through clear communication, setting clear goals, encouraging feedback, and displaying flexibility.</li>
<li>Demonstrate dedication to teamwork and problem-solving by proactively assisting colleagues in other departments with merchant processing inquiries.</li>
<li>Foster a culture for continuous improvement within the organization by identifying areas of improvement within work procedures and collaborating with the leadership team to provide valuable insights and innovative ideas.</li>
<li>Prioritize timely and efficient responses to merchant inquiries. You will work towards predefined Service Level Objectives, prioritizing escalated tickets and delivering exceptional support to our customers.</li>
<li>Deliver exceptional customer service and maintain a seamless and consistent experience for all merchants by thoroughly investigating and providing quality responses to merchant inquiries through phone, email, and tickets.</li>
<li>Handling sensitive information with the utmost care and confidentiality is crucial in this role. You will be entrusted with safeguarding all accounts, ensuring their peace of mind. This involves adhering to company policies regarding: Information Safeguards in the Information Classification Policy and Data Handling in the Acceptable Use Policy.</li>
<li>Submit and manage hardware orders and returns, ensuring accurate and prompt delivery to our customers.</li>
<li>Efficiently perform your duties by utilizing and adapting to platforms such as Zoho and various payment portals.</li>
<li>In addition to your core responsibilities, assist Merchant Processing leadership with other tasks when required.</li>
</ul>
Skills & Qualifications: 
<ul>
<li>Previous experience in a customer service or support role, preferably in Technology, Fintech, or Financial Services.</li>
<li>Experience in providing technical support or troubleshooting for software applications.</li>
<li>Demonstrated experience in resolving complex issues and providing satisfactory solutions.</li>
<li>Experience using customer relationship management (CRM) systems or ticketing systems for issue tracking.</li>
<li>Experience using the Microsoft tool stack including Office, word, and Excel.</li>
<li>Previous roles that required managing multiple tasks simultaneously.</li>
<li>Experience working with payment processors and/or financial institutions.</li>
<li>Coordination with internal teams and external processors for issue resolution.</li>
</ul>
Good to have: 
<ul>
<li>Experience managing the end-to-end chargeback process, from notification to resolution.</li>
<li>Strong communication skills (written and verbal).</li>
<li>Analytical mindset to diagnose and resolve customer issues.</li>
<li>Thoroughness in investigating and resolving customer-related issues.</li>
<li>Ability to work effectively in a team-oriented environment.</li>
<li>Accurate and detailed documentation of customer interactions and issue resolutions.</li>
<li>Familiarity with various payment methods (credit cards, e-wallets, etc.).</li>
</ul>
 What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Please note that those who meet the qualifications for the position will be contacted directly. We appreciate you taking the time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Merchant Solutions Specialist

Prime System Solutions

<div>
 The Client Solutions Specialist is responsible for preparing accurate and competitive quotes for IT products, services, agreements, and renewals. They will work closely with sales, client strategy, procurement, and architecture departments to gather relevant information to understand the requirements and provide comprehensive pricing information. The role requires strong analytical skills, attention to detail, and excellent communication abilities to effectively collaborate with internal and external stakeholders.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Prepare accurate and detailed quotes for products/services based on customer requirements, pricing guidelines, and company policies
 </li>
 <li>
 Collaborate with client strategy, procurement, architecture, product managers, and other internal stakeholders to gather necessary information for creating quoting and maintaining quoting templates
 </li>
 <li>
 Analyze customer requests, specifications, and pricing structures to determine the appropriate pricing strategy
 </li>
 <li>
 Maintain a comprehensive and up-to-date database of pricing information, product catalogs, and relevant documents
 </li>
 <li>
 Review and validate quotes for accuracy, completeness, and adherence to company policies and pricing guidelines
 </li>
 <li>
 Coordinate with various departments to ensure smooth quote approval
 </li>
 <li>
 Communicate with customers to address inquiries, clarify requirements, and provide necessary information related to quotes
 </li>
 <li>
 Monitor and track quote status, follow up on pending quotes, and provide timely updates to other teams
 </li>
 <li>
 Continuously identify opportunities for process improvement, streamline workflows, and enhance efficiency in the quoting process
 </li>
 <li>
 Contribute to client documentation with accuracy and ensure data integrity.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years Customer Service Representative experience, required
 </li>
 <li>
 Associate or bachelor's degree or equivalent real-world experience
 </li>
 <li>
 Strong analytical skills with the ability to interpret and analyze complex pricing structures and customer requirements
 </li>
 <li>
 Excellent attention to detail and accuracy, ensuring that quotes are accurate and comply with company policies
 </li>
 <li>
 Proficient in using quoting software, CRM systems, and Microsoft Office suite (Excel, Word, PowerPoint)
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to handle multiple tasks simultaneously and meet deadlines
 </li>
 <li>
 Effective communication skills, both verbal and written, to collaborate with internal teams and communicate with customers professionally
 </li>
 <li>
 A proactive and self-motivated mindset, with the ability to work independently and as part of a team
 </li>
 <li>
 Knowledge of sales processes, pricing strategies, and customer relationship management is a plus
 </li>
 <li>
 High level of integrity and commitment to maintaining confidentiality when handling sensitive pricing and customer information
 </li>
 </ul>
</div>

Client Solutions Specialist

Fitch Group

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.Fitch Learning is currently seeking a Learning Solutions Specialist (corporate title: Senior Associate), based in our Dubai office.About the Team: The Learning Solutions Manager leads the Client and Learner Services team in delivering sophisticated client learning programs and solutions worldwide. The purpose of this role is to oversee and support the delivery of learning solutions that combine complex instructor-led programs with e-learning. The role works directly with clients and learners to ensure an excellent experience within agreed timelines, while managing internal processes, financial controls, and quality standards.How You'll Make an Impact:<ul><li>Partner with client L&amp;D teams to understand learning outcomes and requirements; define success metrics and demonstrate achievement against them</li><li>Collaborate with product, digital learning, and content teams to ensure platforms and content align with desired outcomes and deliver an excellent learner experience</li><li>Create comprehensive project plans and schedules for all elements of solution delivery; share with internal and external stakeholders and proactively monitor risks and issues, escalating as needed</li><li>Manage end-to-end delivery of learning solutions, including work requests, logistics, learner onboarding, platform access, assessments, feedback, reporting, and invoicing</li><li>Handle high volumes of queries from clients, learners, and internal stakeholders, ensuring timely, accurate responses</li></ul>

Learning Solutions Specialist

Danaher Corporation

The Technical Solution Specialist provides technical and product support to sales teams, resellers, and customers throughout the sales cycle. Responsibilities include developing solutions, preparing technical documentation, and ensuring compliance. The role involves cross-functional collaboration to define tailored solutions, participating in customer engagements, and supporting proposal development. Engineering expertise is applied to technology selection, design optimization, and adherence to standard processes. Additional duties include mentoring junior staff and contributing to continuous improvement initiatives.
In this role, you will have the opportunity to:
<ul>
<li>Be the technical go-to expert for sales teams and customers, guiding them through solution development and product selection.</li>
<li>Engage directly with clients and suppliers, conducting meetings and evaluations to clarify technical requirements and ensure alignment.</li>
<li>Support strategic growth initiatives by applying standard work processes and contributing to continuous improvement efforts.</li>
<li>Collaborate across functions, working with sourcing, engineering, and commercial teams to deliver high-impact solutions.</li>
</ul>

Technical Solutions Specialist

Aalco Group

<ul><li>Bachelor&rsquo;s Degree in Computer Science, Artificial Intelligence, Data Science, Information Technology, or a related field.</li><li>2&ndash;3 years of experience in AI development, data analytics, or related projects.</li><li>Proficiency in Python.</li><li>Experience with machine learning libraries and frameworks</li><li>Familiarity with cloud-based AI platforms</li><li>Basic knowledge of data visualization tools.</li><li>Understanding of prompt engineering and large language model (LLM) concepts.</li></ul>Preferred Skills:<ul><li>Hands-on experience with generative AI tools</li><li>Familiarity with AI-powered automation tools.</li><li>Knowledge of data processing tools.</li><li>Awareness of ethical AI, privacy, and security principles.</li><li>Exposure to MLOps practices is an advantage.</li></ul>Job Type: Full-time

AI Solutions Specialist

MSC Industrial Supply Co.

<div>BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID : 18932
Employment Type : Full Time
Job Category : Sales
Work Location : Elma, NY 
 
BRIEF POSITION SUMMARY
 
The Sr. In-Plant Solutions Specialist is a critical MSC role. The associate is located in a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to drive MSC value.
DUTIES AND RESPONSIBILITIES
<ul><li>Excellent customer service skills required to assist in order placement, quoting, sourcing, and logging of cost savings statistics.
</li><li>Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
</li><li>Determine optimal sourcing strategy for customer projects, collaborating with the Category Team to drive savings and improve customer operations.
</li><li>Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
</li><li>Collaborate with the account team to maximize customer satisfaction and identify future projects.
</li><li>Resolve on-site customer product and service issues by providing sales-related solutions and consulting with associates and suppliers.
</li><li>Provide customer service in accordance with MSC standards to ensure satisfaction, account retention, and revenue growth.
</li><li>Communicate customer concerns to management for effective resolution.
</li><li>Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
</li><li>Responsible for crib management activities, including use of crib management software to assist with inventory.
</li><li>Perform In-Plant Solutions activities at multiple customer facilities.
</li><li>Perform procurement services, including more complex sourcing activities.
</li><li>Understand and utilize customer procurement software to assist in order management.
</li><li>Mentor other In-Plant Specialists by answering product/system questions and providing training.
</li><li>Foster MSC's culture throughout the company to ensure fulfillment of vision and unity of purpose.
</li><li>Participate in special projects and perform additional duties as assigned.
</li></ul>EDUCATION AND EXPERIENCE
<ul><li>High School Diploma or equivalent required.
</li><li>2-3 years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
</li><li>Industry experience preferred.
</li><li>Relevant Military experience a plus.
</li><li>Metalworking knowledge and experience preferred.
</li></ul>SKILLS
<ul><li>Computer literacy and proficiency with email, internet browsers, and Windows operating system.
</li><li>Excellent problem-solving skills.
</li><li>Excellent customer service and sales skills.
</li><li>Excellent oral and written communication skills.
</li><li>Industrial knowledge preferred.
</li></ul>OTHER REQUIREMENTS
<ul><li>Valid driver's license required.
</li><li>Ability to travel up to 10% as needed.
</li><li>Ability to lift up to 50 pounds.
</li><li>This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).
</li></ul>Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
 
 
COMPENSATION
 
 
Starting at $40810 - $58300 per year, dependent on experience. Compensation is based on relevant experience, education, and peer equity. The salary range is based on similar roles in comparable industries and cost of labor in respective cities. Actual compensation depends on the candidate's experience and education. The company reserves the right to modify the range as market conditions change. 
#LI-Onsite
WHY MSC?
 
People. Collaboration. Insight. That&rsquo;s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. 
 
OUR COMMITMENT TO YOU
 
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.
 
 
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. 
 
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.</div>

Senior In-Plant Solutions Specialist

<div>BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. 
Requisition ID : 19118 Employment Type : Full Time
Job Category : Sales
Work Location :Butler , IN 
 
 
Position Summary 
 
The In-Plant Solutions Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long-term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.
Duties and Responsibilities
Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
<ul><li>Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.</li>
<li>Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.</li>
<li>Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.</li>
<li>Collaborate with the account team to maximize customer satisfaction and identify future opportunities.</li>
<li>Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources.</li>
<li>Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.</li>
<li>Communicate customer concerns to management for effective resolution.</li>
<li>Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.</li>
<li>Promote MSC?s culture and vision to ensure alignment and unity of purpose.</li>
<li>Participate in special projects and perform additional duties as assigned.</li>
</ul>Skills
<ul><li>Computer literacy and proficiency with email, internet browsers, and Windows operating system.</li>
<li>Strong problem-solving abilities.</li>
<li>Excellent customer service and sales skills.</li>
<li>Strong oral and written communication skills.</li>
<li>Industrial knowledge preferred.</li>
</ul>Other Requirements
<ul><li>Valid driver?s license required.</li>
<li>Ability to travel up to 10% as needed.</li>
<li>Ability to lift up to 50 pounds as required.</li>
<li>This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).</li> 
</ul> 
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
Compensation
Starting at $40810 - $58300 per year, dependent on experience. Compensation is based on relevant experience, education, and peer equity. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The company reserves the right to modify the range as market conditions change.
#LI-(Onsite)
WHY MSC?
People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. 
 
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. 
 
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. 
 
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
 
 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.</div>

In-Plant Solutions Specialist - Butler, IN

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