spa assistant manager

Hyatt

<div><div><p>Summary</p><div><p>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Spa Manager is responsible to provide hands on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service. You will also be responsible to ensure the discerning guests feel that their every need is anticipated, and they have created a relationship with the spa, not just a visit.</p></div></div><div><p>
Qualifications</p><div><p>
Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management. Minimum 2 years work experience as Assistant Spa Manager. Aesthetic qualification in treatments and training will be of great advantage</p></div></div></div>

SPA MANAGER

Mandarin Oriental

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General:
  </li>
  <li>
   It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
  </li>
  <li>
   MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  </li>
  <li>
   It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
  </li>
  <li>
   It is part of your role and your responsibility to fully support all learning and development activities.
  </li>
  <li>
   Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
  </li>
  <li>
   You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  </li>
  <li>
   Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  </li>
  <li>
   Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  </li>
  <li>
   Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  </li>
  <li>
   Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  </li>
  <li>
   Act as a hotel ambassador at all times.
  </li>
  <li>
   To carry out any additional duties requested by management, related to hotel operational activities.
  </li>
  <li>
   Departmental:
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Spa Operations
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
  </li>
  <li>
   Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
  </li>
  <li>
   Taking Spa reservations and attending to guest enquiries when necessary.
  </li>
  <li>
   To ensure operational flow, discuss any issues.
  </li>
  <li>
   Dealing with dissatisfied or disgruntled guests
  </li>
  <li>
   Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
  </li>
  <li>
   Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
  </li>
  <li>
   Special guests, group bookings and VIP&rsquo;s
  </li>
  <li>
   Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.Departmental Meetings
  </li>
  <li>
   Daily briefings with concierge and attendant team
  </li>
  <li>
   Weekly meetings with the Spa Operations Manager
  </li>
  <li>
   Weekly meetings MOD meetings with Spa Director, Spa Operations Manager and Spa Treatment Manager
  </li>
  <li>
   Monthly Concierge and Attendant meetings. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared and treatment manager will ensure written minutes are distributed to all spa staff and Human Resources following the meeting.
  </li>
  <li>
   Monthly all colleague meeting and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues
  </li>
  <li>
   Spa closure preparation, including email informing the Hotel, guest room letters and signage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organize Spa Concierge and Spa Attendant training
  </li>
  <li>
   Assist Concierge &amp; therapists with Spa Soft questions and obstacles
  </li>
  <li>
   Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product &amp; treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources
  </li>
  <li>
   Update Training attendance report and yearly planner on a monthly basis and send to Human Resources
  </li>
  <li>
   Review SOP&rsquo;s have been taught and continue to ensure that standards are being met
  </li>
  <li>
   Training of spa concierge and spa attendants on how to handle difficult situations and challenging guests
  </li>
  <li>
   MOSST Ambassador &ndash; To complete training and refresher training for Spa Concierge on our Signature treatment and products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Finance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation
  </li>
  <li>
   Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently
  </li>
  <li>
   Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization
  </li>
  <li>
   Verify individual concierge have complete and accurate financial report at the end of shift
  </li>
  <li>
   Complete Agency totals every Monday for accounts
  </li>
  <li>
   Send Agency invoices off to Calibre every Monday, informing them of the correct hours and hourly rate
  </li>
  <li>
   Email the Spa&rsquo;s waiting list to the Hotel&rsquo;s General Manager every Monday, informing them of Spa turn away logged for the previous week
  </li>
  <li>
   Track Spa turn away business
  </li>
  <li>
   Redeem expired Gift Certificates on the last day of the month
  </li>
  <li>
   Collate reports for the input of the Spa KPI&rsquo;s including Spa Concierge for treatment and retail revenue
  </li>
  <li>
   Organise treatment and product incentives for Spa Concierge and Attendant team boosting our Signature treatments and retail within the Spa
  </li>
  <li>
   Tracking colleague treatment experiences
  </li>
  <li>
   Customer Focus:
   <br/>
   <br/>
  </li>
 </ul>
 Dealing with guest enquiries via phone, email and face to face.
 <br/>
 <br/>
 Ensure that all guest enquiries are taken care of within 12 hours.
 <br/>
 <br/>
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
 <br/>
 <br/>
 In the absence of Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
 <br/>
 <br/>
 Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
 <br/>
 <br/>
 <ul>
  <li>
   Colleague Relations:
   <br/>
   <br/>
  </li>
 </ul>
 Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
 <br/>
 <br/>
 Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
 <br/>
 <br/>
 Monthly training plans to be sent to Learning &amp; Development Manager.
 <br/>
 <br/>
 <ul>
  <li>
   Administrative Duties:
   <br/>
   <br/>
  </li>
 </ul>
 Responsible for end of month spa retail inventory and submit to Director of Spa &amp; Wellness.
 <br/>
 <br/>
 Assist with Month End Closing reports in the absence of Director of Spa &amp; Wellness.
 <br/>
 <br/>
 Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
 <br/>
 <br/>
 Raise the necessary Purchase Requests for all retail and professional products.
 <br/>
 <br/>
 To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
 <br/>
 <br/>
 <ul>
  <li>
   Additional Duties:
   <br/>
   <br/>
  </li>
 </ul>
 Engineering
 <br/>
 <br/>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 <br/>
 <br/>
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
 <br/>
 <br/>
 <ul>
  <li>
   Health and Safety:
   <br/>
   <br/>
  </li>
 </ul>
 Maintain all spa to the Health and Safety Standards.
 <br/>
 <br/>
 <strong>
  SPA
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To be fully part of the Spa team
  </li>
  <li>
   To be familiar with all spa treatments/operations of spa for promotion to guests
  </li>
  <li>
   To understand and be able to verbalize the vision of the spa
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sustainable Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
  </li>
  <li>
   Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
  </li>
  <li>
   Supporting sustainability initiative.
  </li>
 </ul>
</div>


Assistant Spa Manager

Sofitel

<div><b>Job Description</b><p><br>
We are seeking a dynamic and experienced SPA and Recreation Manager to join our luxury resort in Ras Al-Khaimah, United Arab Emirates. The ideal candidate will oversee all aspects of our spa and recreational facilities, ensuring exceptional guest experiences and operational excellence.</p><ul><li>
Manage daily operations of the spa and recreation facilities, including scheduling, staffing, and inventory management</li><li>
Develop and implement innovative spa treatments, wellness programs, and recreational activities to enhance guest satisfaction</li><li>
Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff</li><li>
Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and cleanliness</li><li>
Create and manage budgets, monitor financial performance, and implement cost-control measures</li><li>
Develop marketing strategies to promote spa and recreation services, increasing revenue and brand awareness</li><li>
Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities</li><li>
Handle guest inquiries, feedback, and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction</li><li>
Stay current with industry trends and best practices, continuously improving service offerings and operational efficiency</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field</li><li>
Minimum 2 years of experience in spa and recreation management, preferably in a luxury hospitality setting</li><li>
Proven track record in team leadership, financial management, and customer service excellence</li><li>
Strong knowledge of spa treatments, therapies, fitness programs, and wellness trends</li><li>
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders</li><li>
Proficiency in spa management software and Microsoft Office Suite</li><li>
Relevant spa and wellness certifications (e.g., International Spa Association certification) preferred</li><li>
Experience in marketing and promoting spa and recreational services</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
Familiarity with UAE hospitality industry standards and cultural sensitivities is a plus</li></ul></div>

SPA and Recreation Manager

Sheraton Grand Hotel, Dubai

<div>
 <p>
  <strong>
   POSITION PURPOSE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ESSENTIAL FUNCTIONS
  </strong>
 </p>
 <ul>
  <li>
   Oversees the operations of a spa, recreation &amp; pool operations and manages the employees under the department.
  </li>
  <li>
   Ensures all employees have the proper supplies, equipment and uniforms.
  </li>
  <li>
   Comprehends &amp; manages budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  </li>
  <li>
   Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
  </li>
  <li>
   Maintains cleanliness of spa and related areas and equipment.
  </li>
  <li>
   Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives.
  </li>
  <li>
   Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Dubai and the region.
  </li>
  <li>
   Ensure the department operational budget is in line and that all costs are strictly controlled.
  </li>
  <li>
   Assists in reviewing and improving as necessary the operational procedures for the entire Spa.
  </li>
  <li>
   Assists in preparing the annual business plan, forecasts and marketing plan.
  </li>
  <li>
   Assists in building an outstanding Spa team by demonstrating personal standards of excellence and demanding the same from all employees.
  </li>
  <li>
   Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
  </li>
  <li>
   Formulate policies and procedures for the spa, recreation and pool operations.
  </li>
  <li>
   Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
  </li>
  <li>
   Prepare periodic reports for senior management on the activities and usage of the spa.
  </li>
  <li>
   Respond to guest feedback and complains proactively and with care.
  </li>
  <li>
   Assist in the building of an efficient team of employees by striving to maintain standards of excellence.
  </li>
  <li>
   Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications in their work area.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ensuring and Delivering Exceptional Customer Service
  </strong>
 </p>
 <ul>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Interacts with guests to obtain feedback on product quality and service levels.
  </li>
  <li>
   Handles guest problems and complaints.
  </li>
  <li>
   Empowers employees to provide excellent customer service.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
  </li>
  <li>
   Strives to improve service performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Conducting Human Resources Activities
  </strong>
 </p>
 <ul>
  <li>
   Conducting Human Resources Activities
  </li>
  <li>
   Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  </li>
  <li>
   Ensures employees understand expectations and parameters
  </li>
  <li>
   Brings issues to the attention of the department manager and Human Resources as necessary.
  </li>
  <li>
   Observes service behaviors of employees and providing feedback to individuals.
  </li>
  <li>
   Participates in employee progressive discipline procedures.
  </li>
  <li>
   Participates in an on-going employee recognition program.
  </li>
  <li>
   Reviews comment cards and guest satisfaction results with employees.
  </li>
  <li>
   Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  </li>
  <li>
   Supervises on-going training initiatives and conducting training when appropriate.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
  </li>
  <li>
   Celebrates successes and publicly recognizes the contributions of team members.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and Hotel standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATION STANDARDS
  </strong>
 </p>
 <p>
  We do expect that you do have the experiences/ behaviors below. You:
 </p>
 <ul>
  <li>
   Fully embrace the philosophy of guest and customer service and own the guests;
  </li>
  <li>
   Identify yourself with the hotel&rsquo;s brand and operating philosophy;
  </li>
  <li>
   Possess a warm and friendly demeanor;
  </li>
  <li>
   Strive to achieve satisfaction and delight of internal and external customers;
  </li>
  <li>
   Are detail oriented and hands on;
  </li>
  <li>
   Are a team player with strong interpersonal skills;
  </li>
  <li>
   Have the potential to develop into a leader, motivate and develop self and other associates;
  </li>
  <li>
   Demonstrate self-confidence, energy and enthusiasm;
  </li>
  <li>
   Have immaculate personal presentation e.g. grooming and conversational ability;
  </li>
  <li>
   Have knowledge of hotel computer systems and other IT related applications;
  </li>
  <li>
   Uphold ethical business practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EMPLOYMENT CONDITIONS
  </strong>
 </p>
 <ul>
  <li>
   This job may require you to work on holidays and/ or weekends;
  </li>
  <li>
   This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
  </li>
  <li>
   This job often requires extended hours beyond a typical work week;
  </li>
  <li>
   This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
  </li>
  <li>
   Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
  </li>
  <li>
   Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant SPA Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25131026<br>
<b>Job Category</b>Spa<br>
<b>Location</b>The St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Assisting in Management of Spa Operations and Budgets</b></p>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul><p><br>
</p><p><b>Ensuring and Delivering Exceptional Customer Service</b></p>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Grand Hyatt

<div>
 <strong>
  Organization- Grand Hyatt Kuwait City
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 As an Assistant Hygiene Manager your core set of responsibilities is to champion, train, support, and re-enforce Hyatt&rsquo;s hygiene and wellbeing expectations in tandem with Kuwait local legislation; re-emphasing a &ldquo;good hygiene&rdquo; mindset in all of our hotel areas.
 <br/>
 <br/>
 This includes the responsibility to orient all colleagues to new hygiene and wellbeing standards as well as to conduct, certify and execute ongoing, regular evaluation of adherence to these standards for Housekeeping, Laundry, Spa, Culinary, and Food and Beverage outlets.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 A potential candidate will ideally have:
 <br/>
 <br/>
 <ul>
  <li>
   Experience as Hygiene Assistant Manager/Manager in a luxury international brand hotel.
  </li>
  <li>
   With a relevant degree in Hygiene is a must.
  </li>
  <li>
   Good problem solving, administrative and interpersonal skills.
  </li>
 </ul>
</div>


Assistant Hygiene Manager

Conservatorium Hotel

<div><div><div><p>Director of Spa and Wellness
 </p><div></div><div><div><ul><div>543364
</div> </ul></div><div></div><div><ul><div>Spa &amp; Wellness
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Bosphorus, Istanbul
</div></div></ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>The Group</b></h2>
<p>
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.</p>
<p>
Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
The Hotel</b></h2>
<p>
Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;e&#351;me, right next to the unique Bosphorus.</p>
<p>
Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; The Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.</p><br>
<p></p>
<p><b><i>
Duties and Responsibilities</i></b></p>
<ul>
<li>To be responsible for the development of the Spa &amp; Fitness Yearly Budget, re-forecasting of the budget as and when is necessary.</li>
<li>To be responsible for the compilation of the financial performance, Spa monthly profit and loss account and statistics.</li>
<li>To review daily revenue updates on Spa Revenue master and financials produced by accounting daily and discuss with Management Team and Hotel Manager during the weekly meetings.</li>
<li>To establish strategies for achieving the targets.</li>
<li>To be responsible for motivating retail sales.</li>
<li>To set achievable goals for spa colleagues, to include both treatment and retail goals.</li>
<li>To work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.</li>
<li>To sign off yearly Capex from Operations Manager.</li>
<li>To review stock checks at the end of month for financial reports.</li>
<li>To ensure that purchasing is aligned with budget.</li>
<li>To select the product line with Assistant Director of Spa and Purchasing Manager.</li>
<li>To frequent check of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.</li>
<li>During morning briefings to ensure any issues are discussed and provide information about special guests and groups that may be in house.</li>
<li>To be sure about preparation for Special guests and VIPs with special needs.</li>
<li>To reply to guest, vendor, sales, and colleague correspondence.</li>
<li>To deal with any problems, enquiries, and complaints from spa guests.</li>
<li>To handle email correspondence regarding Spa, meetings, groups, and VIP&rsquo;s.</li>
<li>To proactively handle service recovery situations.</li>
<li>To ensure that mistakes are rectified and review/implement procedures to correct them.</li>
<li>To make regular daily walkthroughs of the Spa, Fitness Centre &amp; Kids Club to review all.</li>
<li>To ensure and review that SOP&rsquo;s are continuously updated for all Spa colleagues.</li>
<li>To be responsible for maintaining the high standard of treatment, service, and attention to detail within the Spa.</li>
<li>To be responsible for the enforcement of all policies and objectives within the spa.</li>
<li>To control aspects of operational supplies and labor in the Spa.</li>
<li>To develop Spa marketing plan and its activities together with the Director of Marketing and Communications and be responsible for the execution of the plan.</li>
<li>To be responsible for the development of Marketing Strategies for the Spa, fitness department and Kids Club operations.</li>
<li>To be responsible for the development of the Yearly Event Calendar.</li>
<li>To ensure regular market research/studies are being conducted to understand the market trends within Istanbul and Internationally.</li>
<li>To attend sales calls as and when is necessary.</li>
<li>To meet with all new Heads of Departments by providing a tour of the spa and explaining the philosophy and culture of the Spa.</li>
<li>To keep abreast of any developments in the spa industry.</li>
<li>To prepare reports for the Hotel Manager about the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.</li>
<li>To make frequent competitor analysis and check when needed.</li>
<li>To make strategic planning for assigned projects by organizing committees and following up with goals established on set timelines.</li>
<li>On occasion to determine contingency plans with Hotel Manager hence business is exposed to unusual factors such as war, poor economy, or another external factors.</li>
<li>To attend regular industry job fairs and local Spa colleague events, TV/Radio interviews, tradeshows for products &amp; services.</li>
<li>To mentor and strengthen other spa directors through on-site support and training, sharing best practices, responding to questions and requests for support, or identifying regional vendor partnerships that can benefit the Group.</li>
<li>To provide support to new properties in development by reviewing or contributing to spa concept briefs and architectural plans with an eye towards operational success within the context of regional competition and demographics, recruitment, and on-boarding of spa colleagues, and providing pre-opening support and training.</li>
<li>To liaise with other Spa Directors in the group to develop attractive group promotions.</li></ul></div></div></div></div><p></p>

Director of Spa and Wellness

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