spa concierge

Mandarin Oriental Hotel ...

<p>Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Spa Department, the Spa Concierge will be responsible for booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Spa Operation Manager.</p><p>As a Spa Concierge, you will be responsible for the following duties:</p><ul><li>Maintain a clean, organized, and professional work area always.</li><li>Provide exceptional guest service:</li><li>Welcome guests warmly and courteously.</li><li>Assist with inquiries and property tours.</li><li>Manage appointments and ensure a smooth spa journey.</li><li>Handle front desk operations:</li><li>Print confirmations and prepare guest files.</li><li>Manage incoming and outgoing correspondence and packages.</li><li>Maintain inventory of supplies and spa retail products.</li><li>Support spa operations across departments, including Front Desk, Retail Area, Relaxation Area, Preparation Room, Sales &amp; Marketing, and Spa Suite.</li><li>Demonstrate excellent communication and telephone etiquette, following MOHG standards.</li><li>Promote spa services and retail products, contributing to achieving sales targets set by the Director of Spa &amp; Wellness.</li><li>Assist with spa demonstrations, events, and marketing activities to enhance guest engagement.</li><li>Implement and monitor Health and Safety and Hygiene standards, ensuring compliance with company policies.</li><li>Collaborate with colleagues as team players and perform opening and closing duties as required.</li></ul>

Spa Concierge

Sanctuary Camelback Mountain

<div><div><b>JOB SUMMARY</b><p>
This position contributes to the Sanctuary Spa success by serving as a Supervisor to the Spa Concierge staff while maintaining a focus on consistently providing a memorable and relaxing spa experience for our guests and members. The Spa Guest Services Supervisor is expected to be a &lsquo;hands-on&rsquo; leader with an exceptional eye for detail and a passion for the spa and wellness industry. Assist management in training, scheduling, and motivating the Spa concierge staff. Responsible for the daily operations of each lounge area, spa reservations and spa front desk; with a focus on living the Sanctuary Mission, Vision and Values.</p><p></p><p><b><br>
JOB FUNCTIONS</b></p><p><b><i>
Note: the following duties and responsibilities are not all-inclusive.</i></b></p><p><b>
Guest Relations</b></p><ul><li>Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.</li><li>Actively listen and respond positively to guest questions, concerns, and to resolve issues, show empathy and build trust. Resolve guest situations such as scheduling conflicts.</li><li>Anticipate guests' service needs, acting on them when possible, and promote &amp; sell spa/salon services.</li><li>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, clearing pass way, or offering access to Braille or TDD phones).</li></ul><p><b>
Communication</b></p><ul><li>Answer telephones using appropriate etiquette.</li><li>Speak to guests and co-workers using clear, appropriate and professional language.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul><p><b>
Guest Scheduling and Check-In</b></p><ul><li>Schedule services for individuals and large groups using SpaSoft, reservation software.</li><li>Call guests to confirm scheduled services and update the reservations/cancellations list.</li><li>Advise providers of last-minute changes or additions to schedule.</li><li>Check in guests for appointments. Provide general spa orientation; ensure smooth transition from check-in at reception to turnover in locker room.</li></ul><p><b>
Payment/Cash Handling</b></p><ul><li>Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.</li><li>Obtain and process guest payments for services. Process adjustment vouchers, correction vouchers, and miscellaneous charges.</li><li>Count and secure bank at end of shift.</li><li>Verify payment authorization for checks and credit cards.</li></ul><p><b>
Supervisor Responsibilities</b></p><ul><li>Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Ensure that receptionists POS all tickets accurately in Spa Soft.</li><li>Ensure front office understanding and compliance with all Spa Standard Operation Procedures.</li><li>Maintain organization of front desk and reservation areas. Ensure all checklists are complete.</li><li>Ensure that email inquiries are handled professionally, quickly and efficiently.</li><li>Ensure accuracy of payments and cash handling.</li><li>Work closely with Spa Guest Services Manager to accommodate group requests.</li><li>Work with Spa Guest Services Manager in communicating to staff in-house groups or VIP&rsquo;s that are in house and how to not only, take care of their needs, but to anticipate them, as well.</li><li>Work closely with Spa Guest Services Manager/Assistant Spa Director to maximize Spa Soft schedule.</li><li>Assist with training of new Spa Concierge staff.</li><li>Perform any duties assigned by Spa Guest Services Manager. Work Manager On Duty shifts, as needed.</li></ul><p></p><p><b><br>
JOB REQUIREMENTS</b></p><p>
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.</p><ul><li>Ability to sit continuously to perform essential job functions.</li><li>Ability to maintain a pleasant disposition and work smoothly in a high stress work environment.</li><li>Follow company/dept. safety &amp; security policies/procedures to ensure a safe, secure environment.</li><li>Superior organizational, multi-tasking, and problem resolution skills. Must be detail oriented.</li><li>Must maintain a professional, flexible and positive attitude.</li><li>Adhere to uniform, personal hygiene and appearance standards at all times.</li><li>Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers and between staff members.</li><li>Promote excellent guest relations while living the Sanctuary Commitments.</li><li>Practice teamwork and effective communication with manager/supervisor/co-workers.</li><li>At all times maintain the highest standards of professionalism, ethics, and positive attitude towards all.</li><li>Attend all meetings and training as scheduled by department manager.</li><li>Always report to your manager/supervisor when leaving your work area for meal or break.</li></ul><p></p><p><b><br>
PREFERRED QUALIFICATIONS</b></p><div><div><p><b>
Education</b></p><p><br>
High School Diploma, G.E.D. Equivalent</p></div><div><p><b><br>
Related Work Experience</b></p><div><p><br>
Minimum of one (1) year related work experience.</p><p>
Prior supervisory experience preferred.</p><p>
Spa, massage and aesthetics familiarity preferred.</p><p>
SpaSoft experience preferred.</p><p>
Experience in customer service in a resort environment is required.</p></div></div><div><p><b><br>
Required Knowledge</b></p><p><br>
Proficient in Microsoft Office - Word, Excel, Outlook</p></div></div></div></div><p></p>

Spa Guest Relations Supervisor

<p>  Be on time for your shift.   Answer the phone promptly and use the guest s name throughout the phone conversation.   Acknowledge and greet everyone who enters and leaves spa facilities.   Maintain eye contact when addressing external and internal guests.   Handle guests  questions and concerns professionally and courteously.   Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.   Responsible for scheduling tours, spa day packages, treatments and personal training.   Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.   Responsible for the sale of gift vouchers and their redemption.   Responsible for pre and post treatment advice for clients when booking appointments.   Responsible for stating important contraindications when booking appointments.   Schedule bookings for the members and guests to the required standard.   Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Book4Time system.   Ensure that all spa reception areas are maintained to high standards of cleanliness.   Ensure that all equipment is serviced as part of a preventative maintenance program.   Responsible for achieving retail sales.   Responsible for processing bill payments and receipts.   Be an example to the staff of personalized service, positive attitude and professionalism.   Assist during spa promotions and events.   Ensure all displays are changed regularly.   Properly open and close spa each day according to Standard Operating Procedures./p&gt;</p>

Spa Receptionst

Accor

<div>
 <strong>
  Company Description
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  <br/>
 </strong>
 "Why work for Accor?
 <br/>
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 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
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 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
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 As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.
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 <strong>
  Job Description
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 </strong>
 <strong>
  Job Description
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 </strong>
 As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.
 <br/>
 <br/>
 <ul>
  <li>
   Greet and welcome guests with a friendly and professional demeanor.
  </li>
  <li>
   Provide information about spa services, treatments, and wellness programs.
  </li>
  <li>
   Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
  </li>
  <li>
   Manage spa appointments and reservations using our booking system.
  </li>
  <li>
   Coordinate with spa therapists and other team members to ensure efficient scheduling.
  </li>
  <li>
   Handle changes or cancellations to bookings while accommodating guest needs.
  </li>
  <li>
   Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
  </li>
  <li>
   Process payments and manage cash handling accurately.
  </li>
  <li>
   Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
  </li>
  <li>
   Address guest requests, concerns, and feedback promptly and professionally.
  </li>
  <li>
   Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
  </li>
  <li>
   Ensure that all guest interactions are handled with the utmost respect and confidentiality.
  </li>
  <li>
   Stay informed about the spa&rsquo;s services, treatments, and retail products.
  </li>
  <li>
   Promote spa products and upsell treatments or packages as appropriate.
  </li>
  <li>
   Provide recommendations based on guest preferences and needs.
  </li>
  <li>
   Assist with any special events or promotions organized by the spa.
  </li>
  <li>
   Contribute to a positive and collaborative team environment.
  </li>
  <li>
   Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
  </li>
  <li>
   Ensure the privacy and confidentiality of guest information at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
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  <br/>
 </strong>
 <strong>
  Experience/Certificates/Education
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  <br/>
 </strong>
 <ul>
  <li>
   2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
  </li>
  <li>
   Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
  </li>
  <li>
   Proficient in English language (verbal &amp; written).
  </li>
  <li>
   Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
  </li>
  <li>
   Must be flexible in terms of working hours.
  </li>
  <li>
   A hospitality diploma is an asset.
  </li>
  <li>
   Computer literacy in Windows, MS Office Suite is recommended.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
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 <strong>
  Your Team And Working Environment
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  <br/>
 </strong>
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
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 Note: Customization may be included for any specific local or legislative requirements, such as work permits.
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 <strong>
  Our Commitment To Diversity &amp; Inclusion
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 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Spa Receptionist

Atlantis the Royal

<div></div><div><div>SPA Therapist - Atlantis the Royal<br>
(17870)</div><br>
<div></div>
<p>
A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.</p><br>
<p></p>
<p>
Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.</p><br>
<p></p>
<p>
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.</p><div><b>
About the Role</b></div>
<div>
Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination resort, and we currently have an opportunity for an enthusiastic Spa &amp; Beauty Therapist to join our amazing Wellness team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that&rsquo;s not only unforgettable throughout each customer&rsquo;s stay, but truly memorable for a lifetime.</div><br>
<div></div>
<div><b>
About You</b></div>
<div>
Are you a passionate Spa Therapist? Are you looking for your next challenge in your career where you can apply your knowledge, experience, and enthusiasm as a spa therapy professional?</div>
<div>
Then Atlantis, The Royal is waiting to hear from you today! Your knowledge, certifications, and experience of both therapies and spa products make you a professional within this field. You will have excellent communication and service skills and enjoy consulting and advising guests on treatments and products specific to their needs, whilst enjoying delivering wellness experiences from your heart within a busy, high-profile, luxury spa environment.</div><br>
<div></div>
<div>
You will provide spa treatment services such as massage, hammam body therapies, facials, body treatments and other services daily ensuring therapies are performed to international five-star standards. This role will also entail identifying the needs of guests and advising on various products and services - upholding a high level of professionalism at all times. You will go above and beyond the guest&rsquo;s expectations, creating everlasting memories, and an amazing spa experience for each and every guest.</div>
<div>
Ideally, we&rsquo;d love you to hold an international Cidesco or Cibtac qualification, or a diploma / certificate in massage, be vibrant and energetic, and have had 3 years&rsquo; experience providing spa services in an international luxury spa environment.</div>
<div>
If you are eager about advancing your skills and enthusiastic about creating amazing experiences for our guests, then we look forward to you joining our team of committed and dynamic professionals!</div>
<div>
Atlantis, Dubai, offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.</div><br>
<div></div>
<p>
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
<p></p>
<p>
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

SPA Therapist - Atlantis the Royal

Marriott International

<p><strong>POSITION SUMMARY</strong></p>
<p>Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique   with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success   creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists   to get it right for our guests and our business each and every time.</p>
<p><strong>PREFERRED QUALIFICATIONS</strong></p>
<p>Education: High school diploma or G.E.D. equivalent.</p>

Spa Experience Expert

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