spa coordinator

Spa Staff.com

Full Time Spa Co-ordinator for a Day Spa in UAE - United Arab Emirates Join to apply for the Full Time Spa Co-ordinator for a Day Spa in UAE - United Arab Emirates role at Spa . Job Details <ul><li>Experience required: over 5 years</li><li>Salary: 8000 AED</li><li>Location: Dubai, UAE</li><li>Start date: Immediately</li></ul> Role Overview Are you passionate about delivering exceptional customer experiences? We are seeking a dynamic and personable Spa Client Experience and Coordinator to join our team. As the first point of contact for our valued clients, you will be responsible for providing top-notch customer service, booking appointments, and ensuring smooth spa operations. The ideal candidate will have strong computer skills, a friendly demeanor, and a knack for exceeding targets, particularly in spa membership sales. Proficiency in French, Russian, or Arabic is highly desirable. Benefits <ul><li>Visa for 2 years</li><li>Commission from spa membership sales</li><li>Team occupancy bonuses</li></ul>If you have a passion for wellness, excellent communication skills, and a presentable appearance aligned with our spa brand, we'd love to hear from you. You must be able to demonstrate examples of sales achievements and reaching targets. Please note this position is for females only. Accommodation is not included. Additional Information <ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Administrative</li><li>Industry: Wellness and Fitness Services</li></ul>

Full Time Spa Co-ordinator for a Day Spa in UAE - United Arab Emirates .

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Spa Receptionist serves as the first point of contact for guests visiting the spa. This role is responsible for creating a warm and welcoming environment, handling all front desk operations efficiently, managing appointments, and ensuring exceptional guest service throughout the spa experience.
 
 
 
 Key Responsibilities:
 
 
 
 
 Guest Services
 
 
 
 <ul>
 <li>
 Greet guests in a professional, friendly, and welcoming manner.
 </li>
 <li>
 Provide detailed information about spa services, treatments, and facilities.
 </li>
 <li>
 Handle check-in and check-out procedures for spa guests.
 </li>
 <li>
 Assist guests with inquiries, special requests, and product recommendations.
 </li>
 <li>
 Ensure guest satisfaction by addressing feedback promptly and professionally.
 
 
 </li>
 </ul>
 
 Reservations &amp; Scheduling
 
 
 
 <ul>
 <li>
 Manage spa booking system, scheduling appointments accurately and efficiently.
 </li>
 <li>
 Coordinate with therapists and technicians to ensure smooth daily operations.
 </li>
 <li>
 Confirm appointments and follow up on cancellations or rescheduling.
 
 
 </li>
 </ul>
 
 Administrative &amp; Front Desk Duties
 
 
 
 <ul>
 <li>
 Handle phone calls, emails, and walk-in inquiries.
 </li>
 <li>
 Maintain accurate guest records and service history.
 </li>
 <li>
 Process payments, issue receipts, and reconcile daily cash/credit transactions.
 </li>
 <li>
 Maintain cleanliness and presentation of the reception and waiting areas.
 
 
 </li>
 </ul>
 
 Sales &amp; Promotion
 
 
 
 <ul>
 <li>
 Promote spa services, packages, and retail products to maximize revenue.
 </li>
 <li>
 Support marketing campaigns and special promotions.
 </li>
 <li>
 Track and report daily sales and booking statistics.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Education: High school diploma or equivalent; diploma/certificate in hospitality or spa management preferred.
 </li>
 <li>
 Experience: Minimum 1&ndash;2 years in a receptionist or customer service role (experience in a spa, salon, or hospitality environment preferred).
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Proficient in POS systems and booking software (e.g., Mindbody, Zenoti, or equivalent).
 </li>
 <li>
 Professional appearance and demeanor.
 </li>
 <li>
 Customer-oriented with a focus on providing exceptional service.
 </li>
 </ul>
 </ul>
</div>

Spa Receptionist (Female)

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth 
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.<div> 
Job Description</div> 
<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Assist in the all operations of the Spa and to have knowledge of all Spa menu</li><li>
Assist guest with the use of sauna, steam, day pass and spa facilities etc.</li><li>
Assist guests with product information and retail sales</li><li>
Provide guest information relating to spa menu and special offers</li><li>
Maintain stock levels and ensure all products are displayed as per standards</li><li>
Follow departmental policies and procedures</li><li>
Follow all safety and sanitation policies</li><li>
Reports any problems or questions to Supervisor</li><li>
Attends pre-shift briefings and handover to Supervisor/colleague at end of shift.</li><li>
Clean and tidy the areas when necessary</li><li>
To report any equipment malfunctioning.</li><li>
To report anything which may be a Health &amp; Safety hazard</li><li>
Other duties as assigned</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous Spa or Hospitality experience preferred</li><li>
Preferred minimum of 1 year experience at a 5* hotel spa or luxury stand-alone Spa</li><li>
Strong administrative skills including Excel Spreadsheets</li><li>
CPR and First Aid certification preferred</li><li>
Excellent communication and organizational skills</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul></div>

Spa Receptionist (Saudi National)

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Supervisor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
 </li>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct regular refresher trainings for all spa therapists.
 </li>
 <li>
 Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
 </li>
 <li>
 Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa
 </li>
 <li>
 Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
 </li>
 <li>
 Complete treatment log and update on a monthly basis following the monthly trainings.
 </li>
 <li>
 Create monthly training plan in liaison with the Manager
 </li>
 <li>
 Update monthly training plans and Departmental Learning Check Lists on monthly basis
 </li>
 <li>
 Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
 </li>
 <li>
 Complete Group Spa Training and on the job training with Spa Team.
 </li>
 <li>
 Complete the Hotel Train the Trainer Course
 </li>
 <li>
 Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
 </li>
 <li>
 Conduct SOP training with therapists to ensure consistency within the spa treatments team
 </li>
 <li>
 Create &amp; Amend SOPs as required in the current operations.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Develop New Promotions in liaison with the Spa Manager
 </li>
 <li>
 Update the Therapist Team with new Spa promotions
 </li>
 <li>
 Conduct press interviews as and when necessary
 
 
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 
 
 <ul>
 <li>
 Conduct therapist reviews in conjunction with the Spa Manager
 </li>
 <li>
 Trades test prospective therapists&rsquo; candidates
 </li>
 <li>
 At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks
 </li>
 <li>
 Attend regular job fairs regarding employment
 </li>
 <li>
 Conduct regular one to ones with all therapists
 
 
 </li>
 </ul>
 
 
 Operation
 
 
 
 
 <ul>
 <li>
 Review Treatment room checklists to ensure that they are being completed and up to date.
 </li>
 <li>
 Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered
 </li>
 <li>
 Check the visual book to ensure all treatments are in line with therapists allocations
 </li>
 <li>
 Create therapists rotas and implement into Spa soft on a monthly basis
 </li>
 <li>
 Oversee back of house operations including: treatment rooms and preparation room
 </li>
 <li>
 Conduct room checks: trolley, closets, room and equipment maintenance
 </li>
 <li>
 Update therapists task lists
 </li>
 <li>
 Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly
 </li>
 <li>
 Report any maintenance issues in the treatment rooms or to do with treatment equipment.
 </li>
 <li>
 Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order
 
 
 </li>
 </ul>
 
 
 Manager on Duty
 
 
 
 
 The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
 
 
 <ul>
 <li>
 Review daily bookings for treatments
 </li>
 <li>
 Conduct hourly walkthroughs of entire spa to review operational status of the spa
 </li>
 <li>
 Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual
 </li>
 <li>
 Review and complete MOD checklist
 </li>
 <li>
 Conduct daily briefings &amp; Attend weekly MOD meeting
 
 
 </li>
 </ul>
 
 
 Customer Relations
 
 
 
 
 <ul>
 <li>
 Assist with guest complaints
 </li>
 <li>
 Handling of guest complaints in regards to therapists
 </li>
 <li>
 Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.
 
 
 </li>
 </ul>
 
 
 Meetings
 
 
 
 
 <ul>
 <li>
 Be a part of the monthly spa staff meeting
 </li>
 <li>
 Write up departmental meeting minutes and update all on any issues that may arise
 </li>
 <li>
 Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members
 </li>
 <li>
 To attend the hotels operations meeting when required
 </li>
 <li>
 Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.
 </li>
 <li>
 Stock count all stock for all professional products used in the spa twice per month
 </li>
 <li>
 Ensure that all stocks are placed into storage and a stock rotation system is implemented
 </li>
 <li>
 Assist Spa Manager in evaluating current products and new product lines for professional use.
 
 
 </li>
 </ul>
 
 
 Reports
 
 
 
 
 <ul>
 <li>
 Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis
 </li>
 <li>
 Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.
 </li>
 <li>
 Motivating the therapists team
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Supervisor

Be on time for your shift. Answer the phone promptly and use the guest s name throughout the phone conversation. Acknowledge and greet everyone who enters and leaves spa facilities. Maintain eye contact when addressing external and internal guests. Handle guests questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Responsible for scheduling tours, spa day packages, treatments and personal training. Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products. Responsible for the sale of gift vouchers and their redemption. Responsible for pre and post treatment advice for clients when booking appointments. Responsible for stating important contraindications when booking appointments. Schedule bookings for the members and guests to the required standard. Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Book4Time system. Ensure that all spa reception areas are maintained to high standards of cleanliness. Ensure that all equipment is serviced as part of a preventative maintenance program. Responsible for achieving retail sales. Responsible for processing bill payments and receipts. Be an example to the staff of personalized service, positive attitude and professionalism. Assist during spa promotions and events. Ensure all displays are changed regularly. Properly open and close spa each day according to Standard Operating Procedures./p&gt;

Spa Receptionst

Marriott International

POSITION SUMMARY
 Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
 No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists to get it right for our guests and our business each and every time.

Female Spa Therapist

VIO Med Spa

Position Title: Assistant Spa ManagerLocation: VIO Med Spa &ndash; Delray Beach, FLJob Type: Full-TimeSalary: $20&ndash;$25/hr (based on experience)About VIO Med SpaVIO Med Spa &mdash; which stands for Value in Ourselves &mdash; is a nationally recognized, physician-backed aesthetics and wellness brand delivering cutting-edge treatments in a serene and luxurious environment. With locations in over a dozen states and rapid growth across South Florida, VIO Med Spa is redefining the client experience through innovation, expertise, and results-driven care.We specialize in advanced medical aesthetic services including Injectables, Body Contouring, Skin Rejuvenation, Custom Facials, and more. Our mission is to help clients feel confident, radiant, and empowered &mdash; and we&rsquo;re seeking passionate leaders who want to grow with us.Visit us at: www.viomedspa.comPosition OverviewAs the Assistant Spa Manager, you will be the right hand to our Spa Director, supporting day-to-day operations while ensuring a consistently exceptional client experience. You&rsquo;ll lead with positivity, poise, and professionalism &mdash; acting as both a service ambassador and team motivator in a fast-paced, upscale environment.This is the perfect role for someone with a strong hospitality or spa background who is ready to step into leadership, take initiative, and grow within a nationally expanding brand.Key Responsibilities<ul><li>Deliver a warm and polished welcome to every guest; set the tone for a five-star experience.</li><li>Manage client scheduling and daily appointment flow using spa management software.</li><li>Support front desk team members in client communications (in-person, phone, email).</li><li>Assist with staff coordination, ensuring the spa operates smoothly and on time.</li><li>Resolve guest concerns with grace, professionalism, and a solutions-first mindset.</li><li>Educate clients about services, packages, memberships, and retail products.</li><li>Assist in managing inventory and supporting retail sales through suggestive selling.</li><li>Collaborate with the team on creating content for social media (IG Reels, TikTok, before &amp; afters).</li><li>Support promotional campaigns, service launches, and client engagement efforts.</li><li>Uphold the cleanliness, organization, and luxury aesthetic of the spa at all times.</li><li>Serve as a point of contact when the Spa Director is unavailable, ensuring high standards are maintained.</li></ul>Qualifications<ul><li>2+ years of customer service or hospitality experience (spa or med spa preferred).</li><li>Natural leader with strong communication and problem-solving skills.</li><li>Highly organized, detail-oriented, and comfortable multitasking under pressure.</li><li>Knowledge of aesthetics, wellness, or beauty services is a major plus.</li><li>Experience using spa/medical booking software preferred (e.g., Aesthetic Record, Vagaro, etc.).</li><li>A passion for health, beauty, and helping others feel their best.</li></ul>Schedule &amp; Availability<ul><li>Full-time position.</li><li>Must have weekend availability.</li><li>Operating hours: Monday through Saturday.</li></ul>Perks &amp; Benefits<ul><li>Competitive hourly pay ($20&ndash;$25/hr depending on experience)</li><li>401(k)</li><li>Flexible schedule</li><li>Employee discounts on services and retail</li><li>Paid time off</li><li>Opportunity for growth within a rapidly expanding national brand</li></ul>How to ApplyIf you're enthusiastic about medical aesthetics, committed to excellence, and thrive in a leadership role that combines client care and team support, we'd love to meet you. Please submit your resume via Indeed. Qualified candidates will be contacted via email for next steps.VIO Med Spa Delray Beach is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Leadership: 1 year (Preferred)</li><li>Sales: 1 year (Required)</li><li>Customer service: 1 year (Required)</li></ul>Work Location: In person

Assistant Spa Manager

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