spa director

Marriott International

<div>Additional Information 
Job Number25181010 
Job CategorySpa 
LocationThe Westin Hilton Head Island Resort &amp; Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $25.02-$30.77 per hour 
Bonus Eligible: Y<div><div>
JOB SUMMARY
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul>
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul> 
</div><div>
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Assistant Spa Manager

VIO Med Spa

Position Title: Assistant Spa ManagerLocation: VIO Med Spa &ndash; Delray Beach, FLJob Type: Full-TimeSalary: $20&ndash;$25/hr (based on experience)About VIO Med SpaVIO Med Spa &mdash; which stands for Value in Ourselves &mdash; is a nationally recognized, physician-backed aesthetics and wellness brand delivering cutting-edge treatments in a serene and luxurious environment. With locations in over a dozen states and rapid growth across South Florida, VIO Med Spa is redefining the client experience through innovation, expertise, and results-driven care.We specialize in advanced medical aesthetic services including Injectables, Body Contouring, Skin Rejuvenation, Custom Facials, and more. Our mission is to help clients feel confident, radiant, and empowered &mdash; and we&rsquo;re seeking passionate leaders who want to grow with us.Visit us at: www.viomedspa.comPosition OverviewAs the Assistant Spa Manager, you will be the right hand to our Spa Director, supporting day-to-day operations while ensuring a consistently exceptional client experience. You&rsquo;ll lead with positivity, poise, and professionalism &mdash; acting as both a service ambassador and team motivator in a fast-paced, upscale environment.This is the perfect role for someone with a strong hospitality or spa background who is ready to step into leadership, take initiative, and grow within a nationally expanding brand.Key Responsibilities<ul><li>Deliver a warm and polished welcome to every guest; set the tone for a five-star experience.</li><li>Manage client scheduling and daily appointment flow using spa management software.</li><li>Support front desk team members in client communications (in-person, phone, email).</li><li>Assist with staff coordination, ensuring the spa operates smoothly and on time.</li><li>Resolve guest concerns with grace, professionalism, and a solutions-first mindset.</li><li>Educate clients about services, packages, memberships, and retail products.</li><li>Assist in managing inventory and supporting retail sales through suggestive selling.</li><li>Collaborate with the team on creating content for social media (IG Reels, TikTok, before &amp; afters).</li><li>Support promotional campaigns, service launches, and client engagement efforts.</li><li>Uphold the cleanliness, organization, and luxury aesthetic of the spa at all times.</li><li>Serve as a point of contact when the Spa Director is unavailable, ensuring high standards are maintained.</li></ul>Qualifications<ul><li>2+ years of customer service or hospitality experience (spa or med spa preferred).</li><li>Natural leader with strong communication and problem-solving skills.</li><li>Highly organized, detail-oriented, and comfortable multitasking under pressure.</li><li>Knowledge of aesthetics, wellness, or beauty services is a major plus.</li><li>Experience using spa/medical booking software preferred (e.g., Aesthetic Record, Vagaro, etc.).</li><li>A passion for health, beauty, and helping others feel their best.</li></ul>Schedule &amp; Availability<ul><li>Full-time position.</li><li>Must have weekend availability.</li><li>Operating hours: Monday through Saturday.</li></ul>Perks &amp; Benefits<ul><li>Competitive hourly pay ($20&ndash;$25/hr depending on experience)</li><li>401(k)</li><li>Flexible schedule</li><li>Employee discounts on services and retail</li><li>Paid time off</li><li>Opportunity for growth within a rapidly expanding national brand</li></ul>How to ApplyIf you're enthusiastic about medical aesthetics, committed to excellence, and thrive in a leadership role that combines client care and team support, we'd love to meet you. Please submit your resume via Indeed. Qualified candidates will be contacted via email for next steps.VIO Med Spa Delray Beach is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Leadership: 1 year (Preferred)</li><li>Sales: 1 year (Required)</li><li>Customer service: 1 year (Required)</li></ul>Work Location: In person

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities
Operations &amp; Team Management<ul><li>
Oversee daily spa operations, ensuring compliance with company policies and service standards.</li><li>
Maintain professionalism, appearance, and high-quality service across all spa functions.</li><li>
Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction.</li><li>
Promote effective communication within the team and with other departments.</li><li>
Support the implementation of spa and wellness initiatives and ensure smooth execution.</li></ul>
Administrative &amp; Financial Duties<ul><li>
Manage inventory, payroll, and expense control to meet financial goals.</li><li>
Prepare reports on productivity, product consumption, and financial performance.</li><li>
Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director.</li></ul>
Guest Experience &amp; Quality Control<ul><li>
Ensure exceptional guest experiences by maintaining facility standards and service quality.</li><li>
Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally.</li><li>
Conduct regular quality checks and ensure guest confidentiality at all times.</li><li>
Continuously evaluate service delivery to enhance satisfaction and ratings.</li></ul> 
Qualifications 
Qualifications &amp; Skills<ul><li>
Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy.</li><li>
Minimum 3&ndash;5 years of spa experience, including at least 1&ndash;2 years in a supervisory role.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Deep knowledge of spa treatments, techniques, and hygiene standards.</li><li>
Customer-focused mindset with a passion for wellness and service excellence.</li></ul></div>

Head Therapist

Accor

<div><div>Company Description</div> 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS<div> 
Job Description</div> 
Key Responsibilities
Operations &amp; Team Management<ul><li>
Oversee daily spa operations, ensuring compliance with company policies and service standards.</li><li>
Maintain professionalism, appearance, and high-quality service across all spa functions.</li><li>
Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction.</li><li>
Promote effective communication within the team and with other departments.</li><li>
Support the implementation of spa and wellness initiatives and ensure smooth execution.</li></ul>
Administrative &amp; Financial Duties<ul><li>
Manage inventory, payroll, and expense control to meet financial goals.</li><li>
Prepare reports on productivity, product consumption, and financial performance.</li><li>
Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director.</li></ul>
Guest Experience &amp; Quality Control<ul><li>
Ensure exceptional guest experiences by maintaining facility standards and service quality.</li><li>
Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally.</li><li>
Conduct regular quality checks and ensure guest confidentiality at all times.</li><li>
Continuously evaluate service delivery to enhance satisfaction and ratings.</li></ul><div> 
Qualifications</div> 
Qualifications &amp; Skills<ul><li>
Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy.</li><li>
Minimum 3&ndash;5 years of spa experience, including at least 1&ndash;2 years in a supervisory role.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Deep knowledge of spa treatments, techniques, and hygiene standards.</li><li>
Customer-focused mindset with a passion for wellness and service excellence.</li></ul></div>

Hilton Hotels

As the Director of Spa &amp; Retail, you are ultimately responsible for overseeing the spa and retail operations as well as the team to deliver an excellent Guest and Member experience. You will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: 
<ul>
<li>Develop and implement business strategies for the spa and retail departments to meet financial and operational goals. </li>
<li>Lead and inspire the spa and retail teams to uphold the brand s luxury standards and deliver outstanding guest experiences. </li>
<li>Collaborate with other hotel departments to ensure spa and retail offerings align with the hotel s standard positioning and guest expectations. </li>
<li>Oversee daily spa operations, including treatment scheduling, therapist performance, guest satisfaction and overall service quality. </li>
<li>Develop innovative spa packages and promotions to attract local and international guests. </li>
<li>Ensure all spa facilities are impeccably maintained and adhere to health, safety, and hygiene regulations. </li>
<li>Manage inventory levels, merchandising and vendor relationships to optimize profitability. </li>
<li>Drive retail sales through staff training, promotions, and guest engagement. </li>
<li>Ensure the delivery of personalized and memorable guest experiences that reinforce the hotel's luxury standards. </li>
<li>Actively engage with guests to gather feedback and address concerns promptly and professionally. </li>
<li>Stay updated on market trends and guest preferences to continually enhance offerings. </li>
<li>Prepare and manage the annual budgets for the spa and retail section including revenue, expenses, and labour costs. </li>
<li>Analyse performance data, including guest satisfaction, sales and utilization, to identify growth opportunities. </li>
<li>Implement revenue optimization strategies for spa treatments, memberships, and retail sales. </li>
<li>Recruit, train, and mentor spa therapists, retail team members and support staff to build a skilled and motivated team. </li>
<li>Conduct regular performance reviews and provide ongoing feedback to foster professional growth for Spa &amp; Retail team. </li>
<li>Organize team-building activities and incentive programs to maintain morale and productivity. </li>
<li>Collaborate with the marketing team to promote spa services and retail products through digital, print and local partnerships. </li>
<li>Ensure all promotional materials and in-house signage align with the hotel s luxury branding. </li>
<li>Participate in community events and partnerships to position the spa and retail offerings as a leading destination in the market. </li>
<li>Respond to audits to ensure continual improvement is achieved</li>
</ul>

Director of Spa & Retail

Sharaka Holdings

<ul><li>Assists in managing spa operations and budgets.</li><li>Ensures all employees have the necessary supplies, equipment, and uniforms.</li><li>Reviews budgets, operating statements, and payroll progress reports to support financial management.</li><li>Manages supply and equipment inventories within budget limits.</li><li>Maintains cleanliness and organization of the spa, related areas, and equipment.</li><li>Understands the department&rsquo;s impact on overall property financial goals and works to achieve or exceed budgeted targets.</li><li>Ensures employees understand expectations, standards, and operational parameters.</li><li>Escalates issues to the department manager or Human Resources when necessary.</li><li>Sets a positive example for guest relations and service excellence.</li><li>Engages with guests to gather feedback on service quality and satisfaction.</li><li>Addresses guest issues and complaints promptly and professionally.</li><li>Empowers employees to deliver exceptional customer service.</li><li>Highlights guest satisfaction in team meetings and encourages continuous improvement.</li><li>Strives to enhance overall service performance and guest experience.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of experience in spa operations, preferably in a hotel environment.</li><li>Strong understanding of spa budgets, financial reports, and inventory management.</li><li>Proven leadership skills with the ability to supervise, motivate, and develop staff.</li><li>Excellent customer service and guest relations skills.</li><li>Knowledge of spa treatments, wellness services, and operational procedures.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to handle guest complaints professionally and effectively.</li><li>Flexible, proactive, and capable of working in a fast-paced environment.</li><li>Familiarity with health, safety, and hygiene standards in spa operations.</li><li>Female candidates are preferred due to operational requirements.</li><li>Open to both local and international applicants.</li></ul>Job Types: Full-time, Permanent

<div>Additional Information 
Job Number25171791 
Job CategorySpa 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
Spa &amp; Recreation Manager
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Spa Manager - Spa Experience - Female Preferred

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