spa operations manager

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
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 Reports to the Director of Rooms.
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 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
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 Review treatments and notes on Spa Soft.
 
 
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 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
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 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
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 Complete Spa and Fitness tour to review standards, procedures, and operational status.
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 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
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 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
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 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
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 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
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 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
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 Professional treatment room inventory checks.
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 Professional product inventory checks.
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 Accountable for all professional stock in the spa and storeroom.
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 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
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 Keeping track of the training hours of the therapists.
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 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
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 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
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 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
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 Ensure the end of the month inventory is completed in SpaSoft.
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 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
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 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
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 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
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 Yearly budget preparation.
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 Monthly statistic reports preparation.
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 Calculate tips, retail commission day by day &ndash; appointment by appointment.
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 Oversee monthly incentives for the Spa colleagues.
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 Creates exciting incentive programmes for the team.
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 Ensure all professional invoices are accounted for and paid.
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 Check daily figures to keep on top of spa revenue.
 
 
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 </ul>
 
 
 Training
 
 
 
 
 <ul>
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 Conduct induction trainings for new therapists within the spa.
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 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
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 Signing off the spa monthly training calendar.
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 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
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 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
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 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
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 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
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 Continuous retail training for the entire team.
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 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
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 Keep your own knowledge in line with the industry.
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 Customer Focus:
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 Handling guest complaints in regard to treatments and therapists.
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 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
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 Colleague Relations:
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 Administrative Duties:
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 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
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 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
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 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
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 Additional Duties:
 
 
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 </ul>
 
 
 New Treatment Development
 
 
 
 
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 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
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 Responsible for the development of new treatments.
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 Responsible to test and evaluate new product lines.
 
 
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 </ul>
 
 
 Sales and Marketing
 
 
 
 
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 Liaise with the Communications on journalist bookings.
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 Conducting interviews with journalists when is required.
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 Development of the new Marketing Plan and Event Planner.
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 Develop Spa promotional plan.
 
 
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 </ul>
 
 Skills &amp; Qualifications
 
 
 
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 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
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 Therapy experience essential &ndash; 3-5 years Spa Management
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 Spa knowledge and experience in a five-star luxury hotel environment is essential
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 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
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 Strong leadership skills
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 Strong communication skills
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 Ability to share knowledge with Colleagues
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 Ability to apply knowledge to new situation
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 Ability to work as part of a dedicated and passionate team
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 Excellent personal presentation and interpersonal skills
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 Experience of financial planning and management
 
 
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 </ul>
 
 Our commitment to you
 
 
 
 <ul>
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 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
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 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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 </ul>
</div>

Spa Operations Manager

HOUSE OF ALLURE

Keeping in view the ever-changing business scenario and your own career enhancement, multi-skill/multi-tasking is seen as imperative.To establish, coordinate and administer financial planning for the control and success of ongoing operations. Direct the operation of policies, procedures, plans and programmes governing all operational and financial matters of the facility.Main Duties:<ul><li>Financial Responsibilities</li><li>Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.</li><li>Project and maintain acceptable payroll commitments.</li><li>Use financial plans for spotting trends, measuring productivity and monitoring progress.</li><li>Control ongoing service and product margin analysis to ensure profitability.</li><li>Implement opportunities for managing operational costs and boosting the bottom line.</li><li>Develop procedures for accurate inventory control and monitoring.</li><li>Implement full House of Allure product and service purchasing standards and ensure compliance.</li><li>Administer staff and client scheduling for maximum revenue generation and profitability.</li><li>Adhere to financial policies, bookkeeping, cash and payroll management.</li><li>Analyzes salon business performance and ensure achieving targeted revenue. Identify sales and services opportunities that will enhance the output and sales.</li><li>Marketing</li><li>Develop House of Allure&rsquo;s Marketing Strategy and ensure a consistent image is being portrayed.</li><li>Be proactive in developing publicity opportunities.</li><li>Develop and maintain gracious and efficient front desk procedures.</li><li>Maintain and update all necessary internal and external signage.</li><li>Create ongoing in-house promotions and activities to stimulate sales, staff and customers.</li><li>Guide business decisions by staying on top of Beauty Salon &amp; Spa industry trends.</li><li>Maintain a strong menu of services with both exceptional artistic and aesthetic value.</li><li>Consistently develop and grow retail sales through training, tools and monitoring.</li><li>Ensure the business is always staged for maximum buyer impact.</li><li>Building client data base.</li><li>Sending greetings to clients in the different occasions.</li><li>Developing a client&rsquo;s loyalty program.</li><li>Sending promotion to clients via emails, SMS, etc.</li><li>Conducting promotional campaigns through various media; e.g. social media &amp; specialized magazines. Implement an e-mail marketing campaign. Expected to attend demonstrations, fundraisers or other events to keep the business involved in the community.</li><li>Customer Service</li><li>Anticipate, identify and ensure customer needs are being met in the best possible way.</li><li>Monitor customer satisfaction with surveys, focus groups and comment cards.</li><li>Develop and deliver credible, competitive, value-plus service to the customer.</li><li>Guide staff to become caring, problem solvers, cooperative, accommodating and fair.</li><li>Exhibit a professional attitude, diplomacy and an Ability to handle difficult situations.</li><li>Uphold gracious front desk procedures in the booking and handling of customers.</li><li>Maintain fresh, effective programs to consistently retain and grow customer base.</li><li>Develop and maintain compensation guidelines for customer complaint handling.</li><li>Staffing &amp; Human Resources</li><li>Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.</li><li>Develop Value Packed Proposals and maintain internal staff retention programs.</li><li>Implement orientation programs for new staff and ongoing skills training to ensure service standards are being upheld.</li><li>Develop and monitor Job Descriptions and Staff Goals Planning</li><li>Create and maintain Staff Contracts, ensuring accuracy and compliance.</li><li>Perform Staff Evaluation Reports with proposed action plans.</li><li>Distributing the work to the salon teams, siting the roasters and managing the staff attendance and leaves.</li><li>Demonstrate an exceptional level of professionalism for the staff to emulate.</li><li>Create a motivating environment of sincerity, warmth and fun for staff and guests.</li><li>Implement Negative Staff behavior and Dismissal guidelines with follow-through.</li><li>Operations</li><li>Maintain an up to date version of the House of Allure Procedure Manual and ensure compliance.</li><li>Develop and maintain House of Allure literature, documentation and process handling requirements.</li><li>Attend Management meetings and convey all relevant information throughout the business.</li><li>Hold regular staff meetings to keep staff up to date on all aspects of the operation.</li><li>Provide efficient training in all aspects of job task and coordinate staff workshop on new techniques and procedures.</li><li>Ensure equipment is maintained in good working order.</li><li>Maintain professional relationships with suppliers and providers.</li><li>Ensure stock and cash items are kept safely under lock and key.</li><li>Minimize or eliminate losses through negligence with monitoring programs.</li><li>Implement a clearly established opening and closing procedure.</li><li>Managing inventory effectively; follow purchasing, importing and distribution standards; ensure compliance.</li><li>Develop the retail sales and ensure sales growth by suggesting new items for clients.</li><li>Supervising the retail activities, suggesting new products, purchasing, importing and distributing to the local market.</li><li>Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, including sales techniques.</li><li>Responsible for overseeing health and safety compliance and licensing.</li></ul>Job Type: Full-timeJob Type: Full-timePay: From AED15,000.00 per month

SPA Operations Manager

Odespa wellness

Job Title: Spa Manager &ndash; Airport OperationsLocation: Rajiv Gandhi International Airport (Hyderabad) Company: Ode Spa WellnessJob SummaryOde Spa Wellness is seeking an experienced and customer-focused Spa Manager to lead our premium spa operations at Hyderabad International Airport. The Spa Manager will be responsible for managing day-to-day spa operations, delivering exceptional guest experiences, driving revenue, and ensuring compliance with airport, brand, and hygiene standards in a fast-paced airport environment.Key ResponsibilitiesOperations &amp; Service Excellence<ul><li>Oversee daily spa operations ensuring smooth, efficient, and uninterrupted service.</li><li>Maintain Ode Spa Wellness brand standards for service quality, ambiance, hygiene, and guest experience.</li><li>Handle guest queries, feedback, and complaints professionally with timely resolution.</li><li>Ensure strict adherence to airport security, safety, and operational protocols.</li></ul>Team Management &amp; Training<ul><li>Recruit, train, schedule, and supervise therapists, front desk staff, and housekeeping personnel.</li><li>Conduct regular performance reviews, coaching, and skill development sessions.</li><li>Ensure staff grooming, discipline, attendance, and productivity standards are met.</li><li>Foster a positive, motivated, and service-oriented team culture.</li></ul>Revenue &amp; Business Development<ul><li>Drive sales through effective upselling, cross-selling, and service package promotions.</li><li>Monitor daily, weekly, and monthly revenue targets and take corrective actions when required.</li><li>Analyze guest trends and peak travel hours to optimize staffing and service offerings.</li><li>Coordinate with central marketing and operations teams for promotions and campaigns.</li></ul>Financial &amp; Inventory Control<ul><li>Manage daily cash handling, billing accuracy, POS reconciliation, and reporting.</li><li>Control expenses and ensure optimal utilization of resources.</li><li>Monitor inventory of products, linens, consumables, and equipment; place timely requisitions.</li><li>Prevent pilferage and ensure asset protection.</li></ul>Compliance, Hygiene &amp; Safety<ul><li>Ensure compliance with health, hygiene, and sanitation standards as per local regulations and Ode Spa SOPs.</li><li>Maintain documentation related to audits, licenses, and airport authority requirements.</li><li>Ensure therapists follow proper treatment protocols and safety guidelines.</li></ul>Coordination &amp; Reporting<ul><li>Liaise with airport authorities, security teams, and facility management as required.</li><li>Submit regular MIS reports on sales, manpower, guest feedback, and operations to Head Office.</li><li>Support inspections, audits, and management reviews.</li></ul>Desired Candidate Profile<ul><li>Education: Graduate / Diploma in Spa Management, Hospitality Management, or related field.</li><li>Experience: 5&ndash;8 years of experience in spa or wellness operations, with at least 2 years in a managerial role. Airport, hotel, or luxury spa experience preferred.</li><li>Skills &amp; Competencies:</li><li>Strong leadership and people management skills</li><li>Excellent communication and guest-handling abilities</li><li>Sales-driven mindset with business acumen</li><li>Ability to work in shifts, including nights, weekends, and holidays</li><li>Knowledge of spa therapies, products, and wellness standards</li><li>Proficiency in POS systems and basic MS Office</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest satisfaction scores and repeat business</li><li>Revenue achievement vs targets</li><li>Therapist productivity and utilization</li><li>Compliance and audit scores</li><li>Staff retention and engagement</li></ul>What Ode Spa Wellness Offers<ul><li>Opportunity to work with a premium wellness brand in a high-visibility airport location</li><li>Competitive salary and performance-based incentives</li><li>Professional growth and training opportunities</li><li>Dynamic and fast-paced work environment</li></ul>.Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthWork Location: In person

Spa Manager

Spa Staff.com

Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates Join to apply for the Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates role at Spa . Job Details <ul> <li>Minimum experience required: over 5 years</li> <li>Salary: Negotiable based on skills and experience</li> <li>Location: Dubai, AE</li> <li>Start date: Immediately</li> </ul> Responsibilities: Responsible for the successful operations of hair, beauty, and spa salons. Ensure profit and customer satisfaction, lead teams of salon and spa staff to provide excellent services, maximize profit, and adhere to health and safety regulations. Job Information <ul> <li>Seniority level: Mid-Senior level</li> <li>Employment type: Full-time</li> <li>Job function: Management and Manufacturing</li> <li>Industry: Wellness and Fitness Services</li> </ul> Referrals increase your chances of interviewing at Spa by 2x. Get notified about new Spa Manager jobs in Dubai, Dubai, United Arab Emirates.

Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates .

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

Front Desk Manager

Full-Time Spa Manager for a 5-Star Hotel Spa in UAE - United Arab Emirates Join Spa as a Full-Time Spa Manager at a luxury 5-star hotel spa in Abu Dhabi, UAE. Job Details: <ul> <li>Location: Abu Dhabi, AE</li> <li>Salary: AED 10,000/month + commission (discussed during interview)</li> <li>Experience: Minimum 3 years in spa management, preferably in international 5-star hotels</li> <li>Languages: English required; Russian preferred</li> <li>Start date: Immediately</li> <li>Employment type: Full-time</li> </ul> Responsibilities: <ul> <li>Manage daily operations of the spa and fitness center</li> <li>Ensure high standards of service and guest satisfaction</li> <li>Develop and implement marketing strategies</li> <li>Control budgets and monitor financial performance</li> <li>Recruit, train, and supervise staff</li> <li>Maintain knowledge of competitors and industry trends</li> </ul> Qualifications: <ul> <li>Over 2 years of relevant experience in spa management</li> <li>Knowledge of spa operations and products</li> <li>Ability to communicate effectively in English and Russian</li> <li>Ability to manage payroll and budgets</li> <li>Relocate or commute reliably to Abu Dhabi</li> </ul> Applicants must be permitted to work in the country. This job posting is current and active.

Full Time Spa Manager for a 5 Star Hotel Spa in UAE - United Arab Emirates .

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 Duties and responsibilities related to the Spa Manager role:
 
 
 <ul>
 <li>
 Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.
 </li>
 <li>
 Prepare and manage the annual spa budget, closely monitoring revenues, labor costs, and operational expenses to maximize profitability.
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 Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.
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 Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets.
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 Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.
 </li>
 <li>
 Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.
 </li>
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 Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.
 </li>
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 Ensure the spa is in full compliance with all local health, safety, and licensing regulations.
 </li>
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 Stay current with industry trends, introducing new treatments, wellness technologies, and products to keep the spa competitive.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
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 Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
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 Minimum 2 years work experience as Assistant Spa Manager.
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 Aesthetic qualification in treatments and training will be of great advantage
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 </ul>
</div>

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Full Time Spa Manager for a 5 Star Hotel Spa in UAE - United Arab Emirates .

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