spa operations manager

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
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 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
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 Review treatments and notes on Spa Soft.
 
 
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 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
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 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
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 Complete Spa and Fitness tour to review standards, procedures, and operational status.
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 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
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 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
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 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
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 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
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 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
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 Professional treatment room inventory checks.
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 Professional product inventory checks.
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 Accountable for all professional stock in the spa and storeroom.
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 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
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 Keeping track of the training hours of the therapists.
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 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
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 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
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 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
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 Yearly budget preparation.
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 Monthly statistic reports preparation.
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 Calculate tips, retail commission day by day &ndash; appointment by appointment.
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 Oversee monthly incentives for the Spa colleagues.
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 Creates exciting incentive programmes for the team.
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 Ensure all professional invoices are accounted for and paid.
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 Check daily figures to keep on top of spa revenue.
 
 
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 </ul>
 
 
 Training
 
 
 
 
 <ul>
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 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
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 <li>
 Signing off the spa monthly training calendar.
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 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
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 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
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 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
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 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
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 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
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 Keep your own knowledge in line with the industry.
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 Customer Focus:
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 <li>
 Handling guest complaints in regard to treatments and therapists.
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 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
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 Colleague Relations:
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 Administrative Duties:
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 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
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 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
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 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
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 Additional Duties:
 
 
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 </ul>
 
 
 New Treatment Development
 
 
 
 
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 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
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 Responsible for the development of new treatments.
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 Responsible to test and evaluate new product lines.
 
 
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 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
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 Liaise with the Communications on journalist bookings.
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 Conducting interviews with journalists when is required.
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 Development of the new Marketing Plan and Event Planner.
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 Develop Spa promotional plan.
 
 
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 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
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 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
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 Therapy experience essential &ndash; 3-5 years Spa Management
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 Spa knowledge and experience in a five-star luxury hotel environment is essential
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 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
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 Strong leadership skills
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 Strong communication skills
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 Ability to share knowledge with Colleagues
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 Ability to apply knowledge to new situation
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 Ability to work as part of a dedicated and passionate team
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 Excellent personal presentation and interpersonal skills
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 <li>
 Experience of financial planning and management
 
 
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 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
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 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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 </ul>
</div>

Spa Operations Manager

The First Group

Operations &amp; Standards <ul> <li>Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.</li> <li>Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.</li> <li>Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.</li> <li>Ensure proper use and care of spa equipment and treatment tools.</li> <li>Assist the Wellness Manager with operational reporting and audits.</li> </ul> Guest Experience <ul> <li>Greet and engage with guests, ensuring a warm and professional welcome.</li> <li>Manage appointment scheduling and ensure seamless guest journeys.</li> <li>Handle guest concerns or feedback promptly, escalating when necessary.</li> <li>Support the delivery of personalized spa experiences and service recovery.</li> </ul> Team Supervision <ul> <li>Supervise and support therapists, receptionists, and attendants during shifts.</li> <li>Ensure team members are following service protocols, grooming standards, and professional conduct.</li> <li>Conduct on-the-job training and coaching as directed by the Wellness Manager.</li> <li>Assist in preparing rosters, ensuring adequate coverage during peak periods.</li> </ul> Business &amp; Sales Support <ul> <li>Promote upselling of spa treatments, packages, and retail products.</li> <li>Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.</li> <li>Support retail inventory control and monthly stocktaking.</li> <li>Assist with the execution of spa promotions and seasonal offers.</li> </ul>

Wellness Spa Supervisor

Spa Staff.com

Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates Join to apply for the Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates role at Spa . Job Details <ul> <li>Minimum experience required: over 5 years</li> <li>Salary: Negotiable based on skills and experience</li> <li>Location: Dubai, AE</li> <li>Start date: Immediately</li> </ul> Responsibilities: Responsible for the successful operations of hair, beauty, and spa salons. Ensure profit and customer satisfaction, lead teams of salon and spa staff to provide excellent services, maximize profit, and adhere to health and safety regulations. Job Information <ul> <li>Seniority level: Mid-Senior level</li> <li>Employment type: Full-time</li> <li>Job function: Management and Manufacturing</li> <li>Industry: Wellness and Fitness Services</li> </ul> Referrals increase your chances of interviewing at Spa by 2x. Get notified about new Spa Manager jobs in Dubai, Dubai, United Arab Emirates.

Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates .

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

Front Desk Manager

Suneer Holding

About the Role: The Spa Supervisor is responsible for overseeing daily spa operations, ensuring an exceptional guest experience, maintaining service quality, and achieving revenue targets. This role requires a balance of leadership, customer service, and administrative management to uphold Zarya Wellness standards of excellence.Key Responsibilities:<ul><li>Supervise all spa activities and personnel to ensure smooth, professional operations.</li><li>Maintain high standards of guest satisfaction through quality service and professionalism.</li><li>Achieve profitability targets through effective sales, promotions, and cost control.</li><li>Train, motivate, and monitor therapists to ensure exceptional service and sales performance.</li><li>Liaise with hotel/resort management and guest relations to promote spa services.</li><li>Oversee inventory, product ordering, and cost management.</li><li>Handle guest inquiries, feedback, and complaints promptly and professionally.</li><li>Ensure compliance with company Standard Operating Procedures (SOPs).</li><li>Prepare and submit daily, weekly, and monthly reports to the Cluster Spa Manager.</li><li>Conduct regular briefings, performance reviews, and team motivation sessions.</li><li>Ensure cleanliness, maintenance, and proper functioning of all spa facilities.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in spa or wellness management/supervision.</li><li>Strong leadership, communication, and customer service skills.</li><li>Knowledge of spa treatments, products, and wellness trends.</li><li>Ability to manage budgets, meet sales targets, and ensure cost efficiency.</li><li>Excellent organizational and administrative abilities.</li></ul>Performance Evaluation:<ul><li>Guest and partner satisfaction</li><li>Achievement of revenue and profitability targets</li><li>Service quality and adherence to SOPs</li><li>Employee engagement, professionalism, and performance</li><li>Contribution to sales and promotional initiatives</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Receptionist cum supervisor

Full-Time Spa Manager for a 5-Star Hotel Spa in UAE - United Arab Emirates Join Spa as a Full-Time Spa Manager at a luxury 5-star hotel spa in Abu Dhabi, UAE. Job Details: <ul> <li>Location: Abu Dhabi, AE</li> <li>Salary: AED 10,000/month + commission (discussed during interview)</li> <li>Experience: Minimum 3 years in spa management, preferably in international 5-star hotels</li> <li>Languages: English required; Russian preferred</li> <li>Start date: Immediately</li> <li>Employment type: Full-time</li> </ul> Responsibilities: <ul> <li>Manage daily operations of the spa and fitness center</li> <li>Ensure high standards of service and guest satisfaction</li> <li>Develop and implement marketing strategies</li> <li>Control budgets and monitor financial performance</li> <li>Recruit, train, and supervise staff</li> <li>Maintain knowledge of competitors and industry trends</li> </ul> Qualifications: <ul> <li>Over 2 years of relevant experience in spa management</li> <li>Knowledge of spa operations and products</li> <li>Ability to communicate effectively in English and Russian</li> <li>Ability to manage payroll and budgets</li> <li>Relocate or commute reliably to Abu Dhabi</li> </ul> Applicants must be permitted to work in the country. This job posting is current and active.

Full Time Spa Manager for a 5 Star Hotel Spa in UAE - United Arab Emirates .

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