spa supervisor

The Westgate Hotel

<div>Salary range $23.00-$26.00 hourly
Exceptional guest experiences begin with exceptional leadership. We are looking for an experienced, service-driven Operations Supervisor to join our team in a leadership capacity. This role is ideal for someone who thrives in a fast-paced luxury environment, enjoys developing others, and takes pride in delivering operational excellence.

As the Operations Supervisor, you will support the Director of AquaVie in the daily operations of AquaVie Fitness &amp; Wellness Club, helping ensure every member and guest receives the elevated service our club is known for. You will provide leadership and operational support across the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations while partnering with the Personal Training and Group Fitness teams to create a seamless luxury wellness experience.

What Your Day-to-Day Looks Like:

Every day offers the opportunity to lead by example, support your team, and create memorable experiences for our members and guests. Your responsibilities will include:
<ul>
<li>Supporting and upholding AquaVie's luxury service standards while serving as a role model for professionalism, hospitality, and member engagement.</li>
<li>Assisting with guest and member relations by resolving concerns, supporting service recovery, and fostering long-term member satisfaction and retention.</li>
<li>Providing daily operational support for the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations.</li>
<li>Assisting with recruiting, onboarding, training, coaching, and developing team members while supporting performance management and employee engagement.</li>
<li>Conducting department meetings and communicating operational updates while promoting teamwork and accountability.</li>
<li>Assisting with employee scheduling, staffing coverage, payroll review, labor management, and timecard accuracy.</li>
<li>Monitoring daily club operations, facility presentation, spa scheduling, and overall guest experience.</li>
<li>Conducting routine facility walkthroughs to ensure cleanliness, safety, operational readiness, and compliance with company standards.</li>
<li>Serving as Manager on Duty as assigned and responding to operational or guest service needs.</li>
<li>Supporting retail and spa operations, including inventory management, ordering, merchandising, and product presentation.</li>
<li>Maintaining operational reports, payroll documentation, labor reporting, SOP updates, and training materials.</li>
<li>Assisting with expense management, inventory controls, and revenue-support initiatives.</li>
<li>Completing special projects and additional responsibilities as assigned by the Director of AquaVie.</li>
</ul>
What We're Looking For:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Associate or Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field preferred.</li>
<li>Minimum of three (3) years of supervisory or leadership experience in hospitality, fitness, spa, wellness, hotel, club, or a related service environment.</li>
<li>Experience leading, coaching, and developing employees in a customer-focused environment.</li>
<li>Experience with scheduling, payroll administration, labor management, and operational reporting.</li>
<li>Strong guest service, conflict resolution, and service recovery experience.</li>
<li>Experience with retail operations, inventory management, and merchandising preferred.</li>
<li>CPR and First Aid certification preferred or ability to obtain.</li>
<li>Experience with Club Automation, UKG, Kronos, or similar scheduling and payroll systems preferred.</li>
<li>Strong leadership, communication, organizational, and problem-solving skills.</li>
<li>Professional appearance and commitment to delivering exceptional hospitality.</li>
<li>Flexible availability including mornings, evenings, weekends, holidays, and special events as business needs require.</li>
</ul>
What You Bring to the Team:
<ul>
<li>Leads by example while promoting AquaVie's culture of hospitality, professionalism, and service excellence.</li>
<li>Supports daily operations to ensure exceptional member and guest experiences across all departments.</li>
<li>Builds strong relationships with members, guests, employees, and hotel partners through effective communication and collaboration.</li>
<li>Coaches, mentors, and supports employee development while fostering a positive and accountable team culture.</li>
<li>Maintains operational standards through regular facility inspections and attention to detail.</li>
<li>Supports scheduling, payroll, labor management, inventory, and administrative functions with accuracy and efficiency.</li>
<li>Demonstrates sound judgment, professionalism, and the ability to prioritize competing operational needs.</li>
<li>Responds confidently to guest concerns and operational challenges while maintaining a calm, solution-oriented approach.</li>
<li>Partners with leadership to improve operational performance, employee engagement, and financial results.</li>
<li>Follows all company policies, safety procedures, and operational standards.</li>
<li>Assists with additional responsibilities as assigned.</li>
</ul>
Benefits &amp; Perks:
<ul>
<li>Medical, Dental, Vision, and Voluntary Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Wellness and Employee Assistance Program</li>
<li>PerkSpot Employee Discount Program</li>
<li>Hotel Stay Discounts</li>
<li>Employee Meals</li>
<li>AquaVie Fitness &amp; Spa Membership Discount</li>
<li>Training and Career Growth Opportunities</li>
<li>Discounts at Grand America Hotels &amp; Resorts properties</li>
<li>Convenient access to trolley station and downtown bus routes</li>
</ul>
Our Culture:

At AquaVie, we believe wellness starts with how we care for our guests and each other. We are committed to creating an environment where teamwork, respect, and service excellence are at the heart of everything we do.

If you are passionate about helping others live healthier lives, enjoy building meaningful relationships, and thrive in a luxury wellness environment, we would love to meet you.

Physical Requirements
<ul>
<li>Ability to stand and walk for extended periods throughout the workday.</li>
<li>Ability to bend, stoop, kneel, reach, climb stairs, and move throughout the facility.</li>
<li>Ability to lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds with assistance.</li>
<li>Ability to use computers and office equipment while completing administrative tasks.</li>
</ul><ul><li>Ability to visually inspect facilities and communicate effectively in person and by telephone.</li>
</ul><ul><li>Ability to perform the essential functions of the position with or without reasonable accommodation.</li>
</ul>
Additional Information

This is a non-exempt hourly position. A flexible schedule is required based on business needs, including mornings, evenings, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Spa Supervisor | Full-Time

Le Méridien Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26087006
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Management of Spa Operations and Budgets
 
 
 
 <ul>
 <li>
 Assumes the responsibilities of the Spa Director in his/her absence.
 </li>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Manages supplies and equipment inventories within budget.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Supervises on-going training initiatives and conducting training when appropriate.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 르메르디앙은 화려한 여행의 시대에서 영감을 받아 풍요로운 삶을 만끽하려는 유럽만의 독특한 정신을 계승하여 각 문화권에 녹여냅니다. 르메르디앙의 고객은 호기심이 많고 창의적이며 국제적인 문화를 추구하는 사람들로, 연결의 순간을 높이 평가하고 여행지를 제대로 즐기기 위해 여행의 속도를 늦춥니다. 우리는 고객이 행복한 삶을 누릴 수 있도록 영감을 주는 경험을 제공하며, 정통하고 세련됨과 동시에 기억에 남는 서비스를 제공합니다. 르메르디앙은 팀에 합류할 호기심 많고 창의적인 인재를 찾고 있습니다. 마음이 맞는 고객과 기꺼이 소통하고자 하고, 기억에 남는 경험을 만들고자 하는 깊은 열정이 있다면 르메르디앙의 채용 기회를 살펴보시기 바랍니다. 르메르디앙에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다.
 
 최선
 
 을 다해 일하고,
 
 목표
 
 를 향해 달리며,
 
 훌륭한 글로벌 팀
 
 의 일원으로 최고의 나를 만들고 싶다면 르메르디앙의 문을 두드리세요.
</div>

Mgr-Spa

Grand View Lodge

<div>Sign-On Bonus
We're welcoming new team members with a sign-on bonus based on scheduling availability:<ul><li>
$500 for part-time availability (1&ndash;3 days per week)</li><li>
$1,000 for full availability (4+ days per week)</li></ul>
Bonus is paid out over your first 90 days. Terms and conditions apply.
Position Overview:
Grand View Lodge is looking for an experienced, people-focused spa professional to serve as the Esthetic &amp; Nail Department Lead &mdash; a role that sits at the intersection of hands-on service and visible team leadership. You'll perform esthetic and/or nail services alongside your team while actively supporting scheduling, training, service quality, inventory, guest recovery, and day-to-day operational flow across both departments. Partnering closely with Spa Leadership, you'll help maintain the luxury standards, consistent guest experience, and strong team culture that define the Grand View Lodge spa program.
This is the right role for someone who takes pride in their craft, genuinely enjoys developing others, and is ready to take on more ownership within a world-class resort spa.
About Grand View Lodge &amp; Cote Hospitality:
For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose. We're invested in your growth here: this role comes with real opportunity to advance and expand your skills within our spa program.
Duties &amp; Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Perform esthetic and/or nail services as scheduled, modeling guest journey standards and service excellence for your team.</li><li>
Lead daily stand-up meetings and maintain consistent department communication across service, product, and operational topics.</li><li>
Assist with scheduling in Book4Time and Hotel Effectiveness, managing coverage needs, adjustments, call-outs, and appointment flow to keep the day running smoothly.</li><li>
Support onboarding, new-hire training, ongoing education, vendor trainings, service protocol updates, and department SOPs.</li><li>
Monitor technical quality, sanitation standards, room readiness, and treatment consistency; coach team members proactively and document concerns with Spa Leadership.</li><li>
Maintain clean, fully stocked, and guest-ready treatment rooms, equipment, retail shelves, back-bar areas, and supply stations across both departments.</li><li>
Assist with guest recovery; resolving difficult situations professionally, ensuring concerns are addressed and documented appropriately.</li><li>
Partner with Spa Leadership on team check-ins, recognition, attendance communication, timeclock edits, and accountability follow-through.</li><li>
Support the development and rollout of new services, menu descriptions, promotions, packages, events, and retail and back-bar opportunities.</li><li>
Maintain retail conversion at 25% or higher; champion ongoing retail recommendation training and additional development modules as needed.</li><li>
Work with skincare vendor representatives to schedule trainings and incentives that keep the team current and engaged.</li><li>
Assist with monthly inventory, product research, ordering, receiving, vendor relations, ALICE tickets, and facility follow-up.</li><li>
This is a resort hospitality role; a flexible schedule including weekends, holidays, peak periods, and special events is required.</li><li>
Other duties as assigned.</li></ul>
What you bring:<ul><li>
Current Minnesota esthetician, cosmetology, or nail technician license as required for assigned services &mdash;required.</li><li>
Minimum 2 years of spa, salon, nail, esthetic, or luxury guest-service experience; a high school diploma or equivalent is required.</li><li>
Prior lead, training, mentoring, or supervisory experience preferred; you're comfortable coaching peers with professionalism and confidentiality.</li><li>
Strong technical service skills with a commitment to luxury guest care, sanitation, and treatment consistency across both esthetics and nail disciplines.</li><li>
Excellent organizational, communication, and follow-through skills; you stay calm and solutions-focused under pressure.</li><li>
Comfort using Book4Time, Hotel Effectiveness, ALICE, timekeeping tools, and basic email and reporting functions.</li><li>
Experience with retail, inventory, product management, vendor relations, menu development, or spa events is a strong plus.</li><li>
Physical ability to stand for extended periods and lift or carry up to 25 lbs.</li></ul>
Why join us:
You'll be part of a team that genuinely invests in its people. CoteCares isn't a tagline, it's how we show up for each other every day. You'll have the tools, support, and team culture to do your best work, with real opportunity to grow your career within our spa and resort program.
#GVL</div>

Esthetic and Nail Technician Lead

Andaz

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Assistant Manager Spa is responsible to provide hands on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service. You will also be responsible to ensure the discerning guests feel that their every need is anticipated and they have created a relationship with the spa, not just a visit.
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><ul><li>Diploma or Bachelor's degree in Hospitality Management, Spa Management, Wellness, Business Administration, or a related field.</li>
<li>Minimum 3 years of experience in spa operations within a luxury hotel, resort, or wellness facility.</li>
<li>Strong knowledge of spa treatments, wellness programs, and luxury guest service standards.</li>
<li>Proven ability to drive spa revenue and retail sales performance.</li>
<li>Proficiency in spa management systems and Microsoft Office applications.</li>
<li>Ability to handle guest requests and complaints efficiently and professionally.</li></ul></div></div></div>

Assistant Manager- Spa

Port Madison Enterprises

<div><h2 class="jobSectionHeader">PORT MADISON ENTERPRISES</h2><h3 class="jobSectionHeader">
SUQUAMISH CLEARWATER CASINO RESORT</h3><h3 class="jobSectionHeader">
Spa- Manager</h3>
General Position Summary:
Responsible for the successful operation of the spa facility in support of the hotel&rsquo;s operation as well as all other Port Madison Enterprises ventures. Hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to all applicable regulations regarding cleanliness, accessibility, and safety of the facility.
Essential Functions/Major Responsibilities:<ul><li>
Creates, develops and implements an effective strategy of organization for the spa by coordinating with all levels of management to determine objectives for future growth and profitability</li><li>
Ensures adequate staffing levels by overseeing all aspects of performance management to include interviewing, training, and career development</li><li>
Ensures all guests receive Clearly Superior Customer Service</li><li>
Responsible for generating and managing the fiscal budget while maintaining a predetermined profit margin</li><li>
Interacts with guests on a daily basis and makes recommendations to the Hotel Director and PME Marketing Director on packages and promotions</li><li>
Conducts retail inventory, orders all supplies/retail products; maintains company guidelines in supply costs and retail prices</li><li>
Prepares monthly profit and loss reports for the Hotel Director including financial forecasts; monitors the spa budget and is responsible for the accuracy of all records and reports</li><li>
Represents the spa at all company functions, acting in a public relations capacity within the community</li><li>
Maintains effective communication amongst the spa personnel and across the organization while developing an atmosphere that encourages all employees to share ideas, discuss concerns and resolve conflicts</li><li>
Maintains a working knowledge of industry trends</li></ul>
Secondary Functions:<ul><li>
Creates, develops and implements an effective strategy of organization for the spa by coordinating with all levels of management to determine objectives for future growth and profitability</li><li>
Ensures adequate staffing levels by overseeing all aspects of performance management to include interviewing, training, and career development</li><li>
Ensures all guests receive Clearly Superior Customer Service</li><li>
Responsible for generating and managing the fiscal budget while maintaining a predetermined profit margin</li><li>
Interacts with guests on a daily basis and makes recommendations to the Hotel Director and PME Marketing Director on packages and promotions</li><li>
Conducts retail inventory, orders all supplies/retail products; maintains company guidelines in supply costs and retail prices</li><li>
Prepares monthly profit and loss reports for the Hotel Director including financial forecasts; monitors the spa budget and is responsible for the accuracy of all records and reports</li><li>
Represents the spa at all company functions, acting in a public relations capacity within the community</li><li>
Maintains effective communication amongst the spa personnel and across the organization while developing an atmosphere that encourages all employees to share ideas, discuss concerns and resolve conflicts</li><li>
Maintains a working knowledge of industry trends</li></ul>
Specific Job Skills:<ul><li>
Minimum of two (2) years supervisory/leadership experience preferred</li><li>
Ability to read and interpret documents such as technical journals, financial reports and legal documents</li><li>
Demonstrate excellent verbal and written communication skills, organizational, and analytical skills and to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community</li><li>
Ability to problem-solve, handle stressful situations and make good decisions</li><li>
Ability to function in a team-orientated environment and work independently</li></ul>
Education and/or Experience:
Bachelor&rsquo;s degree in Spa and/or Health Club Management from a four-year college or university, or four (4) years direct experience and/or training in a spa/health club operation or management of such a facility or an equivalent combination of education and experience. Must possess current esthetician or beautician license. Must be computer literate (MS Office) and guest scheduling software. CPR Certification.
Job Conditions:
Working conditions include working in a spa with equipment necessary to provide services as outlined in this job description. Other working conditions may include working with others, frequent interruptions, and working evenings and/or weekends. Working in a smoke-filled environment may be necessary.
Physical Requirements:
Ability to lift fifty (50) pounds while standing, twisting, or bending. Manual and finger dexterity is required to perform duties and may involve standing, sitting, bending, kneeling for extended periods of time and will include reaching with arms and hands. Vision abilities include close vision, color vision, peripheral vision and the ability to focus. Work may be done in an enclosed area with minimal lighting and innumerable scents (candles and oils).</div>

Spa Manager

Career Land Center

<div><div>A 5-star luxury hotel in Kuwait is seeking an experienced Spa Manager to lead the daily operations of its luxury spa facility, delivering an exceptional guest experience and managing a team of therapists and spa staff to the highest 5-star hotel standards.
Key Responsibilities:
<ul><li>Oversee all daily spa operations, ensuring smooth and efficient service delivery
</li><li>Lead, train, and motivate the spa team
</li><li>Manage spa treatment menus, scheduling, and guest bookings
</li><li>Monitor quality, hygiene, and safety standards throughout the spa
</li><li>Handle guest feedback and resolve service issues
</li><li>Manage spa inventory, retail products, and supplier relationships
</li><li>Support revenue and cost management for the department
</li></ul>Requirements:
<ul><li>Currently working in a 5-star hotel spa environment
</li><li>Proven experience in spa management or a senior supervisory role
</li><li>Strong leadership, organizational, and guest service skills
</li></ul>Benefits: Furnished shared accommodation &middot; airline ticket every 24 months &middot; 30 days' annual vacation (Kuwait Labour Law) &middot; Arabic language allowance &middot; local government medical insurance &amp; workmen's compensation &middot; duty meals &middot; complimentary nights at partner hotels after 90 days &middot; fitness centre access &middot; end-of-service gratuity &middot; uniform laundry/dry cleaning &middot; overtime compensated in hours &middot; 50% F&amp;B discount at select outlets &middot; no probation for internal transfers (3 months external hires) &middot; 15 public holidays &middot; monthly service charge distribution &middot; tiered sick leave after 90 days &middot; 3 months' termination notice &middot; 48-hour week, 2 days off &middot; annual salary review</div></div>

SPA Manager with hotel experience only / Kuwait

Mandarin Oriental

<div>
 The Hotel
 
 
 Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
 
 
 
 Our Mission
 
 
 
 Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.
 
 
 
 Guiding Principles
 
 
 
 Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility
 
 
 Scope of Position
 
 
 Assistant Manager &ndash; Spa Operations is responsible for, but not limited to, overseeing the spa &amp; wellness operations.
 
 
 
 Responsibilities
 
 
 
 
 General:
 
 
 
 <ul>
 <li>
 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 
 
 </li>
 </ul>
 
 Departmental
 
 
 
 <ul>
 <li>
 Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
 </li>
 <li>
 Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
 </li>
 <li>
 Taking Spa reservations and attending to guest enquiries when necessary.
 </li>
 <li>
 Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.
 
 
 </li>
 </ul>
 
 Customer Focus
 
 
 
 <ul>
 <li>
 Dealing with guest enquiries via phone, email and face to face.
 </li>
 <li>
 Ensure that all guest enquiries are taken care of within 12 hours.
 </li>
 <li>
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
 </li>
 <li>
 In the absence of Senior Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
 </li>
 <li>
 Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
 
 
 </li>
 </ul>
 
 Colleague Relations
 
 
 
 <ul>
 <li>
 Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
 </li>
 <li>
 Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Monthly training plans to be sent to Learning &amp; Development Manager.
 
 
 </li>
 </ul>
 
 Administrative Duties
 
 
 
 <ul>
 <li>
 Responsible for end of month spa retail inventory and submit to Senior Director of Spa &amp; Wellness.
 </li>
 <li>
 Assist with Month End Closing reports in the absence of Senior Director of Spa &amp; Wellness.
 </li>
 <li>
 Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
 </li>
 <li>
 Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products.
 </li>
 <li>
 To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
 
 
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 Additional Duties
 
 
 
 Engineering
 
 
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 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 
 
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 </ul>
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
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Spa & Wellness Assistant Manager

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