spa supervisor

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Supervisor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
 </li>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct regular refresher trainings for all spa therapists.
 </li>
 <li>
 Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
 </li>
 <li>
 Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa
 </li>
 <li>
 Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
 </li>
 <li>
 Complete treatment log and update on a monthly basis following the monthly trainings.
 </li>
 <li>
 Create monthly training plan in liaison with the Manager
 </li>
 <li>
 Update monthly training plans and Departmental Learning Check Lists on monthly basis
 </li>
 <li>
 Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
 </li>
 <li>
 Complete Group Spa Training and on the job training with Spa Team.
 </li>
 <li>
 Complete the Hotel Train the Trainer Course
 </li>
 <li>
 Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
 </li>
 <li>
 Conduct SOP training with therapists to ensure consistency within the spa treatments team
 </li>
 <li>
 Create &amp; Amend SOPs as required in the current operations.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Develop New Promotions in liaison with the Spa Manager
 </li>
 <li>
 Update the Therapist Team with new Spa promotions
 </li>
 <li>
 Conduct press interviews as and when necessary
 
 
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 
 
 <ul>
 <li>
 Conduct therapist reviews in conjunction with the Spa Manager
 </li>
 <li>
 Trades test prospective therapists&rsquo; candidates
 </li>
 <li>
 At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks
 </li>
 <li>
 Attend regular job fairs regarding employment
 </li>
 <li>
 Conduct regular one to ones with all therapists
 
 
 </li>
 </ul>
 
 
 Operation
 
 
 
 
 <ul>
 <li>
 Review Treatment room checklists to ensure that they are being completed and up to date.
 </li>
 <li>
 Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered
 </li>
 <li>
 Check the visual book to ensure all treatments are in line with therapists allocations
 </li>
 <li>
 Create therapists rotas and implement into Spa soft on a monthly basis
 </li>
 <li>
 Oversee back of house operations including: treatment rooms and preparation room
 </li>
 <li>
 Conduct room checks: trolley, closets, room and equipment maintenance
 </li>
 <li>
 Update therapists task lists
 </li>
 <li>
 Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly
 </li>
 <li>
 Report any maintenance issues in the treatment rooms or to do with treatment equipment.
 </li>
 <li>
 Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order
 
 
 </li>
 </ul>
 
 
 Manager on Duty
 
 
 
 
 The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
 
 
 <ul>
 <li>
 Review daily bookings for treatments
 </li>
 <li>
 Conduct hourly walkthroughs of entire spa to review operational status of the spa
 </li>
 <li>
 Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual
 </li>
 <li>
 Review and complete MOD checklist
 </li>
 <li>
 Conduct daily briefings &amp; Attend weekly MOD meeting
 
 
 </li>
 </ul>
 
 
 Customer Relations
 
 
 
 
 <ul>
 <li>
 Assist with guest complaints
 </li>
 <li>
 Handling of guest complaints in regards to therapists
 </li>
 <li>
 Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.
 
 
 </li>
 </ul>
 
 
 Meetings
 
 
 
 
 <ul>
 <li>
 Be a part of the monthly spa staff meeting
 </li>
 <li>
 Write up departmental meeting minutes and update all on any issues that may arise
 </li>
 <li>
 Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members
 </li>
 <li>
 To attend the hotels operations meeting when required
 </li>
 <li>
 Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.
 </li>
 <li>
 Stock count all stock for all professional products used in the spa twice per month
 </li>
 <li>
 Ensure that all stocks are placed into storage and a stock rotation system is implemented
 </li>
 <li>
 Assist Spa Manager in evaluating current products and new product lines for professional use.
 
 
 </li>
 </ul>
 
 
 Reports
 
 
 
 
 <ul>
 <li>
 Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis
 </li>
 <li>
 Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.
 </li>
 <li>
 Motivating the therapists team
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Supervisor

Marriott International

<ul>
</ul>
 OUR EXPECTATIONS FROM THE ROLE: 
<ul>
 <li>Monitor and stick to time schedule to stay on schedule throughout the day.</li>
 <li>Escort guests to and from treatment rooms.</li>
 <li>Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.</li>
 <li>Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).</li>
 <li>Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).</li>
 <li>Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.</li>
 <li>Offer guests amenities such as water, juice, or heated neck pillows.</li>
 <li>Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable. </li>
 <li>Keep current with techniques and modalities related to field of work. </li>
 <li>Maintain current skills and licensure in service area as per regional requirements.</li>
 <li>Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.</li>
 <li>Check computer or reservation center for updates and changes to schedule regularly throughout the day.</li>
 <li>Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.</li>
 <li>Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.</li>
 <li>Assist to maintain and develop client database. </li>
 <li>Assist to maintain guest history files on all existing guests and create files for new guests. </li>
 <li>Review all upcoming appointments and treatments. </li>
 <li>Demonstrate knowledge of current trends in spa industry.</li>
 <li>Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures. </li>
 <li>Maintain knowledge of retail brands, services and special promotions available in the Spa.</li>
 <li>Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.</li>
 <li>Promote and sell spa services including retail offerings related to the Spa.</li>
 <li>To assist in manning the lobby Spa promotional desk and Recreation desk when available</li>
 <li>Follow Spa treatment standards and ensure consistency at all times</li>
 <li>Assist in maintaining supplies and equipment inventories within budget.</li>
 <li>Assist in maintaining cleanliness of spa and related areas and equipment.</li>
 <li>To be trained and assist in spa booking process including Spa Soft and Micros</li>
 <li>Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the&nbsp;</li></ul>

<div>Additional Information 
Job Number25169305 
Job CategorySpa 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
START YOUR JOURNEY WITH US
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? 
Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. 
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too. 
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
LOVE WHAT YOU DO EVEN MORE
At Marriott, we believe exceptional guest experiences begin with how we treat our associates. 
At Al Maha, you&rsquo;ll become part of a close-knit family that values passion, purpose, and pride in what we do.
We&rsquo;re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<ul>
<li>A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.</li>
<li>Professional growth and mentorship guided by some of the region&rsquo;s most accomplished hoteliers.</li>
<li>Competitive salary and benefits, including on-property accommodation and full-board meals.</li>
<li>Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.</li>
<li>Comprehensive medical and life insurance coverage.</li>
<li>All the tools, resources, and support you need to excel every day.</li></ul>
OUR EXPECTATIONS FROM THE ROLE:<ul>
<li>Monitor and stick to time schedule to stay on schedule throughout the day.</li>
<li>Escort guests to and from treatment rooms.</li>
<li>Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.</li>
<li>Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).</li>
<li>Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).</li>
<li>Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.</li>
<li>Offer guests amenities such as water, juice, or heated neck pillows.</li>
<li>Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.</li>
<li>Keep current with techniques and modalities related to field of work.</li>
<li>Maintain current skills and licensure in service area as per regional requirements.</li>
<li>Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.</li>
<li>Check computer or reservation center for updates and changes to schedule regularly throughout the day.</li>
<li>Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.</li>
<li>Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.</li>
<li>Assist to maintain and develop client database.</li>
<li>Assist to maintain guest history files on all existing guests and create files for new guests.</li>
<li>Review all upcoming appointments and treatments.</li>
<li>Demonstrate knowledge of current trends in spa industry.</li>
<li>Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.</li>
<li>Maintain knowledge of retail brands, services and special promotions available in the Spa.</li>
<li>Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.</li>
<li>Promote and sell spa services including retail offerings related to the Spa.</li>
<li>To assist in manning the lobby Spa promotional desk and Recreation desk when available</li>
<li>Follow Spa treatment standards and ensure consistency at all times</li>
<li>Assist in maintaining supplies and equipment inventories within budget.</li>
<li>Assist in maintaining cleanliness of spa and related areas and equipment.</li>
<li>To be trained and assist in spa booking process including Spa Soft and Micros</li>
<li>Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free</li>
<li>Assist in marketing and selling the spa at the pool deck, lobby desk and Executive Lounge as required</li>
<li>As the hotel operates 24 hours, 7 days a week, any reasonable requests by your managers must be honored including schedule changes.</li></ul>
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Swissôtel

<div>&#304;&#351; Tan&#305;m&#305;<ul><li> 
To consistently offer professional, friendly, and engaging service to all guests</li><li>
To assist the Spa Manager in the day-to-day operations of the Spa and Fitness areas, ensuring all service standards are met</li><li>
To supervise Spa &amp; Fitness staff, ensuring smooth daily operations and team motivation</li><li>
To support the promotion and selling of Spa and Fitness programs to individual guests and groups</li><li>
To handle guest feedback and ensure a high level of guest satisfaction</li><li>
To assist with administrative and operational tasks as required by management</li></ul> 
Nitelikler<ul><li> 
Previous supervisory or team leader experience within a Spa or Fitness Facility, preferably in a multinational environment</li><li>
Background in Sports Management, Fitness, Public Relations orHospitality fields will be considered an asset</li><li>
University/College degree in Tourism/Hotel Management, Sports Management, or related disciplines is required</li><li>
Computer literacy in Microsoft Windows applications is required</li><li>
Strong sense of teamwork and ability to motivate team members</li><li>
Excellent guest relations and customer service approach</li><li>
Energetic, sportive, and outgoing personality suitable for a wellness &amp; leisure environmen</li></ul></div>

SPA Supervisor

<div>Additional Information 
Job Number25165597 
Job CategorySpa 
LocationLe M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Advise employees on in-house groups, policy changes, or other pertinent information. Ensure consistency in services provided across providers. Provide massage services to guests using props and/or products. Promote, sell, and answer questions about spa/salon services. Ensure guest comfort and safety throughout service. Maintain cleanliness of tools, workstation, and/or treatment room throughout shift, and secure supplies and equipment at the end of each shift. Check computer for updates and changes to schedule and inform providers of last-minute changes. Complete requisitions, stock, organize, and dispense products and supplies. Inspect work areas and tools/equipment to ensure conformance to company standards. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. 
Assist management in hiring, training, scheduling, counseling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: Less than 1-year supervisory experience. 
REQUIRED QUALIFICATIONS
License or Certification: National Massage Certification 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

The First Group

Operations &amp; Standards <ul> <li>Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.</li> <li>Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.</li> <li>Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.</li> <li>Ensure proper use and care of spa equipment and treatment tools.</li> <li>Assist the Wellness Manager with operational reporting and audits.</li> </ul> Guest Experience <ul> <li>Greet and engage with guests, ensuring a warm and professional welcome.</li> <li>Manage appointment scheduling and ensure seamless guest journeys.</li> <li>Handle guest concerns or feedback promptly, escalating when necessary.</li> <li>Support the delivery of personalized spa experiences and service recovery.</li> </ul> Team Supervision <ul> <li>Supervise and support therapists, receptionists, and attendants during shifts.</li> <li>Ensure team members are following service protocols, grooming standards, and professional conduct.</li> <li>Conduct on-the-job training and coaching as directed by the Wellness Manager.</li> <li>Assist in preparing rosters, ensuring adequate coverage during peak periods.</li> </ul> Business &amp; Sales Support <ul> <li>Promote upselling of spa treatments, packages, and retail products.</li> <li>Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.</li> <li>Support retail inventory control and monthly stocktaking.</li> <li>Assist with the execution of spa promotions and seasonal offers.</li> </ul>

Wellness Spa Supervisor

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
About the role:
Assists the Department Head and Assistant Spa Manager in managing and supervising the Fitness &amp; Spa. The Spa Supervisor has knowledge in all areas of Spa (Therapist, Lockers, Reception and Fitness) and is able to train, cover and manage in each of them. The Spa Supervisor is the direct link between line staff and the Management Team and is able to cover a Management shift on its own, representing Spa Management in morning meetings or other hotel meeting when Assistant or Department Head away . As a therapist, he/she is able to perform all Spa Treatments when operations require.
What you will do:
<ul><li>Assists the Department Head in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes
</li><li>Assist the Department Head in monitoring all facility and service standards and appraise of any operational opportunities when necessary &bull; Track and develop statistical reports for the Spa. Such as turn away reports, treatment occupancy (usage), peak periods, revenue per therapist, revenue per occupied room, number of massages per therapist, treatment statistics
</li><li>Assist the Department Head in overseeing the maintenance of the Spa &amp; Health Club areas
</li><li>Maintains an organized administration of departmental and personnel records, including rostering and leave planning
</li></ul>What you bring:
<ul><li>Excellent communication skills and the ability to take a proactive approach to understand guests' needs and desires.
</li><li>Exceptional customer service skills and Problem-solving ability
</li><li>Good level of reading, writing, and spoken English is highly required.
</li><li>Computer skills, word, excel &amp; PowerPoint presentation.
</li><li>Able to operate the opera system
</li><li>Familiarity with Spa Booking Software
</li><li><h3 class="jobSectionHeader">Local s only as per the Saudi labour law 
</h3></li></ul> 
What we offer: 
 
<ul><li>Competitive basic salary and travel allowance in a Tax-Free Environment
</li><li>housing is provided
</li><li>Transportation is provided
</li><li>30 days&rsquo; vacation
</li><li>10 days of Public Holidays per year
</li><li>Paid home leave tickets.
</li><li>Complimentary employee meals
</li><li>Medical Insurance
</li><li>Life Insurance
</li><li>Employee Assistance Program
</li><li>Worldwide Complimentary Room Nights with Four Seasons
</li><li>Laundry/dry cleaning for provided for work attire.
</li><li>Growth &amp; Development opportunities</li></ul></div>

Spa Supervisor - Four Seasons Resort at The Red Sea, Saudi Arabia

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Spa Supervisor - Four Seasons Resort at The Red Sea, Saudi Arabia