spa supervisor

Hilton

<div>Spa Supervisor
A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets. 
 
 
What will I be doing? 
As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team</li>
<li>Ensure team works to meeting department sales targets and ensure that sales are recorded accurately</li>
<li>Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services</li>
<li>Comply with hotel security, fire, and health and safety regulations</li></ul>
What are we looking for? 
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Experience working in the spa industry</li>
<li>Relevant qualifications for the role</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Passion for customer service</li>
<li>Relevant qualifications</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Supervisor

Minor Hotels

<div>
 
 The driving force behind a vibrant network of spas, MSpa International develops and manages unique spa concepts tailored for the Anantara Spa, AVANISPA, Mandara Spa, Aequalis and Balance brands worldwide.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will assist in the oversight of the daily operations of the spa, and ensure guest expectations are exceeded and satisfaction is maximised.Your duties will include, but are not limited to preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members. You will need to exercise creativity in designing special offers, up selling treatments, and retail items in the spa. Additionally you will be required to support team member sin the reception area when needed.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Bachelors degree in any related field
 
 
 &bull; Minimum of 3 years experience in the hospitality industry
 
 
 &bull; Good computer &amp; presentation skills
 
 
 &bull; Advanced English language ability and knowledge of other languages would be an advantage
 
 
 &bull; Excellent customer service and leadership skills
 
 
 
</div>

Revive Med Spa

<div><div>Thank you for considering a career with Revive Med Spa&mdash;a dynamic and rapidly growing leader in aesthetic medicine. As San Diego's top-rated Med Spa positioned for growth, there's never been a more exciting time to join our team.

With eight locations and a team of expert RNs, PAs, and NPs, we provide a comprehensive range of non-surgical aesthetic treatments, including Botox, fillers, regenerative therapies, and advanced skin rejuvenation.

At Revive, we're proud of the positive, performance-driven culture we've cultivated over the last 20 years. Our core values&mdash;client obsession, accountability, continuous improvement, open feedback, kindness, and innovation&mdash;guide everything we do.</div>
We are looking for an organized person who is an expert in customer service and excited to expand the Revive Med Spa team! The Med Spa Supervisor plays a vital role in assisting store manager with overseeing the daily operations of the Med spa and ensuring a smooth and efficient workflow. They are responsible for assisting management with supervising the activities of the med spa staff, managing patient appointments, and maintaining a high level of customer service. They are also responsible for assisting the retail manager with maintaining the inventory of medical supplies and products. They ensure that the med spa has sufficient stock levels to meet patient needs, while minimizing waste. The Med Spa Supervisor also collaborates with the Retail Manager and administrative staff to ensure a smooth supply chain process.

Job Title : Front Desk Supervisor- Full time (40+ hrs/week)

Experience:
<ul>
<li>Must have at least 2 years supervisor experience in retail/customer service</li>
<li>Must have at least 1 year experience as inventory specialist or similar role, preferably in a medical or healthcare setting.</li>
<li>Skilled in use of Excel and Word.</li>
<li>High school diploma or equivalent</li>
</ul>
Essential Skills and Abilities
<ul>
<li>Familiarity with medical supplies, including their storage requirements and regulatory guidelines.</li>
<li>Proficient in using inventory management software.</li>
<li>Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.</li>
<li>Strong attention to detail and accuracy in data entry and record-keeping.</li>
<li>Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.</li>
<li>Ability to adapt to a fast-paced work environment</li>
<li>Strong knowledge of Medspa services, procedures, and customer service principles.</li>
<li>Detail-oriented with a strong focus on accuracy and quality.</li>
</ul>
Responsibilities:
<ul>
<li>Staff Supervision: Provide leadership and guidance to the Medspa staff, including aestheticians, nurses, and support personnel. Assign tasks, monitor performance, and provide feedback to ensure the highest quality of service delivery. Help Store Manager to conduct regular staff meetings and training sessions to foster teamwork and professional development.</li>
<li>Appointment Management: Coordinate and manage patient appointments, ensuring efficient scheduling and optimal utilization of resources. Maintain an organized appointment calendar, ensuring that appointments are properly spaced and staffed. Communicate with patients to confirm appointments, provide pre-visit instructions, and address any concerns or questions.</li>
<li>Customer Service: Ensure that all staff members deliver exceptional customer service to patients. Assist Store Managers with addressing patient inquiries, complaints, and feedback promptly and professionally. Implement and maintain service standards to exceed patient expectations.</li>
<li>Inventory and Supplies: Collaborate with the Retail Manager to ensure adequate stock levels of supplies, and products required for Medspa services. Monitor supply usage, place orders as needed, and ensure proper storage and organization of supplies.</li>
<li>Inventory Management: Monitor and maintain accurate inventory records, including stock levels, expiration dates, and product information.</li>
</ul>
Requirements:
<ul>
<li>Legal documentation establishing eligibility to be legally employed in the country in which you apply.</li>
<li>Ability to work Full Time which may include mornings, evenings, and weekends.</li>
<li>Physical ability to carry out the essential functions of the job including stocking shelves, checking out sales, standing or walking the entire shift, and frequent lifting up to 25 pounds.</li>
<li>Bilingual Preferred</li>
</ul>
Organizational Relationships
<ul>
<li>Reports to Store Manager</li>
</ul>
Salary
<ul>
<li>$22-$27/Hour</li>
<li>Benefits for Full time Employees</li>
<li>401K Eligibility</li>
</ul><div>
Revive Med Spa is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div></div>

Front Desk Supervisor

The Inn at Perry Cabin

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin. A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Cond&eacute; Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism &amp; Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *
What you will have an opportunity to do:
JOB SUMMARY
The Spa Manager is responsible for the establishment and execution of clear short-term and long-term goals as set by the Director of Spa. The Spa Manager is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities will be capitalized upon.
ESSENTIAL JOB FUNCTIONS<ul><li>Manages overall operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficiently;</li><li>Directly responsible, and acts as a supervisor, for the Spa team.</li><li>Ensures the facility is in peak condition at all times (operations and cleanliness);</li><li>Manages the day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations;</li><li>Assists in the recruitment, development and training of support staff;</li><li>Manages, trains, and motivates all employees reporting to this position;</li><li>Reviews and manages daily productivity;</li><li>Reviews and creates Purchase Orders;</li><li>Conducts inventories on a monthly basis;</li><li>Manages product cost controls effectively;</li><li>Conducts Performance Appraisals in a timely manner;</li><li>Establishes short-term and long-term goals for each employees and review status of each goal on a monthly basis;</li><li>Ensures the establishment and execution of all departmental goals;</li><li>Assists in the implementation of 12-month marketing plan;</li><li>Helps identify new business and marketing opportunities;</li><li>Maintains thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques;</li><li>Establishes professional business relationships with all vendors and develops product inventories;</li><li>Facility walk-through to have visual presence within department for all spa staff;</li><li>Leads by example and ensure that employees follow all safety procedures and practices;</li><li>Assists in the development of and adherence to all departmental emergency procedures; and</li><li>Ensures guest satisfaction at all times</li></ul>
OTHER TASKS<ul><li>Ensures adherence of standard operating procedures for each department;</li><li>Be an ambassador of the hotel and the company at all times, in and outside of the work place;</li><li>Participates in the daily operations meeting, as necessary;</li><li>Follows and enforces established policies and procedures;</li><li>Handles confidential information for guests, employees, hotel or corporate interests;</li><li>Produces reports, as needed;</li><li>Participates in the Manager on Duty Program, representing the Inn in any matters relating to it;</li><li>Assists other employees with their job functions to ensure optimum service to guests;</li><li>Fosters and promotes a cooperative working climate, maximizing productivity and associate morale;</li><li>Maintains a high standard of personal hygiene and appearance in accordance with our Grooming Policy;</li><li>Supports Leading Quality Assurance &amp; strive for constant improvements;</li><li>Assists with routine housekeeping tasks in guest or office areas, as needed;</li><li>Performs all job functions, special projects and tasks as assigned in a timely manner adhering to deadlines, as required; and</li><li>Maintains safety and security of all guest and general hotel information.</li></ul>
DESIRED SKILLS AND EXPERIENCE<ul><li>High School Diploma or GED required. Business Degree (in Business Administration or Spa Management) an asset</li><li>Minimum of 2 years&rsquo; experience in management or supervisory position; Leadership experience in a spa or related field an asset</li><li>Experience in the hospitality industry an asset</li><li>Experience/education or licensing in one of the spa disciplines such as massage or aesthetics a strong asset</li><li>Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail</li><li>Strong communication skills with the ability to develop relationships and foster cooperation</li><li>Ability to build strong relationships and lead a team of Spa professionals</li><li>Successful track record in professionally addressing &amp; resolving difficult and challenging issues at all levels</li><li>Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values</li><li>Proven leadership skills, which include coaching and training abilities and strong motivational skills.</li><li>Computer literacy</li><li>Must be detail-oriented and have ability to multi-task.</li><li>Ability to be efficient and productive in a fast-paced environment.</li><li>Must have enthusiasm, a friendly and outgoing personality, positive attitude and possess excellent customer service skills.</li><li>Must have the ability to remain calm and collected in stressful situations.</li><li>Must promote, and lead by example a healthy, balanced lifestyle.</li><li>Must lead by example a professional, motivated approach to the team</li></ul>
SUPERVISORY RESPONSIBILITIES
The Spa Manager&rsquo;s job requires the individual to interact daily with and manage the Front Desk agents, Spa attendants, massage therapists, estheticians, and nail technicians.
JOB REQUIREMENTS
Language Skills<ul><li>Ability to read and interpret product and equipment manuals, skin care and massage journals, P+L Reports, Revenue reports.</li><li>Ability to write reports, business correspondence, and procedure manuals.</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.</li></ul>
Mathematical Skills
Ability to work with mathematical concepts in budgetary (sales, operational product and labor cost) forecasting and analysis operational revisions accordingly. Apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning Ability
Must be alert and have quick reasoning. Should be able to make management decisions for the best interest of the hotel. Ability to interpret instructions and guidelines set by the hotel&rsquo;s policy and procedures.
WORKING CONDITIONS
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used<ul><li>Standard office equipment, including telephone, computer, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, and email.</li></ul>
Physical &amp; Mental Requirements<ul><li>Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision.</li><li>Must be able to resolve problems, handle conflict, and make effective decisions under pressure.</li></ul>
Work Environment<ul><li>Interior of hotel. Occasional exposure to direct sunlight, high humidity, extremes of heat and cold, noise, paint, and other exposures associated with the hotel environment.</li><li>The work environment may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.</li></ul>
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.
What are we looking for?
Compensation:
$60,000<ul><li></li></ul>$65,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Spa Manager

Inspire Management Training Center

The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of a luxury hotel spa, ensuring exceptional guest experiences and maintaining the highest standards of service, cleanliness, and wellness. This role assists in supervising spa staff, coordinating treatments, and supporting revenue growth through effective service delivery and retail promotion.Key Responsibilities<ul><li>Assist in managing daily spa operations including reception, treatment rooms, and wellness facilities.</li><li>Ensure all spa services are delivered in line with luxury hospitality standards and brand guidelines.</li><li>Supervise spa therapists and spa attendants, ensuring professional service and grooming standards.</li><li>Handle guest inquiries, feedback, and special requests to ensure a personalized spa experience.</li><li>Support scheduling, treatment coordination, and optimal use of treatment rooms.</li><li>Promote spa treatments, wellness programs, and retail products to support revenue targets.</li><li>Ensure compliance with hygiene, safety, and sanitation standards.</li><li>Assist in inventory control, reporting, and general spa administration.</li></ul>Qualifications<ul><li>Diploma or degree in Hospitality, Spa Management, or a related field.</li><li>3&ndash;5 years of spa experience, preferably within a luxury hotel or resort spa.</li><li>Strong guest service, leadership, and organizational skills.</li><li>Knowledge of spa operations, treatments, and wellness services.</li></ul>Job Type: Full-timeEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Assistant Spa Manager in a Luxury Hotel: 4 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Assistant Spa Manager (Luxury Hospitality)

Cape Resorts Group

<div><div><div>Department:Pridwin Spa</div><div>
Position:Spa Manager</div><div>
Reports To:General Manager</div><div>
Term of Employment: April - October 2026</div><div>
Weekly Salary Range: $1275-1346</div><div></div><div> 
Position Overview:</div><div>
General supervision of the Sea Spa team including massage therapists, estheticians, nails technicians, spa concierges, and spa attendants. Responsible for administrative duties as well as supervision of spa support staff.</div><div></div><div> 
These duties may be described as, but not limited to:</div><ul><li>
Assistthe spasupervisorwith coaching,counselingand mentoring staff. Provide input andparticipatein performanceevaluations,interviewsand terminationsin accordancetospa standards.</li><li>
Maintain department scheduling inPMSand Maestrosystemsfor the season. Assistin callouts andprovidingproper coverage according to business demands.</li><li>
Ability to work 5days/40hrs weekly according to business needs and hotel occupancy. Provide administrative coverage asnecessaryincluding desk duties, phonecoverageand/or necessary daily operational service needs.</li><li>
Order andmaintainprofessionalback-bar and retail products. Inventory as needed and coordinate ordering of necessary product with spa manager. Create and send Purchase Orders, ensure each departmentmaintainssupplies as needed.</li><li>
Maintain detailed andaccuratevendor information for all Spa vendors.</li><li>
Ensure department is able toaccommodatetreatments during all business hours. Maintainconsistent spa service standards through treatments that enhance theguest&rsquo;sexperience to exceedexpectation.</li><li>
Ability to coordinate with Housekeeping tofaclitatereadiness and resetting ofspa fortreatments as business volume dictates.</li><li>
Communicate with Maintenance to ensure proper functioning of all facilities and amenities.</li></ul></div><div><ul><li>
Participate andfacilitateongoing education/trainings,including:keepingteamup to date with requiredcontinuing education necessary for licensing, and ongoing industry trends. Product training and create SOP for services provided.</li><li>
Update policies and procedure manuals as needed.</li><li>
Responsible to resolve daily operational situations in the absence of lead therapist and spa manager. Fosterspositiveworking environment and brings forth solutions to continue to raise the bar in the spa.</li></ul><div></div><div> 
Administrative Duties:</div><ul><li>
Ability tothoroughly and effectively navigate spa software</li><li>
Professionally demeanor on all phonecalls</li><li>
Follow opening and closing procedures</li><li>
Attend manager meetingsasrequiredand updates the teamwith pertinent information</li><li>
Check spa e-mail, voicemail, and spa mail as needed</li><li>
Communicate withDOOpertinent demands and informationregardingspa</li><li>
Responsible to promote/communicate andfacilitatepromotional ideas, trends, and menu changes with spamanagerto support spa marketing initiatives.</li></ul><div></div><div> 
Required Knowledge, Skills, Abilities:</div><ul><li>
Mustpossessexcellent communication skills, both verbal and written.</li><li>
Mustpossessgood computational ability.</li><li>
Mustpossessexcellent computer skills, including Microsoft Word, Excel,Outlookand Internet Explorer.</li><li>
Mustpossessgood typing skills.</li><li>
Must have exceptional organizational skills.</li><li>
Must be able to handle multiple tasks and projects daily.</li></ul></div><div><ul><li>
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Lengthof time of these tasks may vary from day to day and task to task.</li></ul><div></div><div> 
Minimum Qualifications:</div><ul><li>
High School or equivalent educationrequired.</li><li>
A current valid New York State massage licenserequired.</li><li>
Must be licensed infiledandmaintainCEU status.</li><li>
2 yearspreviousexperience in a spa setting.</li><li>
All employees mustmaintaina neat,cleanand well-groomed appearance per ThePridwinstandards.</li><li>
Must provide customer service excellence and be a positive team player.</li></ul><div></div><div> 
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.</div></div></div><div></div>

Accor

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Fairmont The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travellers. 
Job Description 
Operational Supervision &amp; Quality Assurance:<ul><li>
Supervise the daily operations of the spa, fitness center, and recreation facilities, ensuring efficient and consistent service delivery.</li><li>
Conduct routine inspections of wellness areas to ensure compliance with Fairmont standards for cleanliness, safety, and presentation.</li><li>
Ensure all facilities, treatment rooms, and equipment are fully operational, maintained, and guest-ready at all times.</li><li>
Monitor inventory levels and ensure proper handling and control of spa products, linens, and equipment.</li><li>
Ensure adherence to established operational procedures, service protocols, and quality benchmarks.</li></ul>
Guest Experience &amp; Service Excellence:<ul><li>
Ensure delivery of a consistent, high-quality wellness experience aligned with Fairmont brand standards.</li><li>
Support personalized service delivery by anticipating guest needs and preferences.</li><li>
Address guest inquiries, requests, and feedback in a professional and timely manner.</li><li>
Assist in coordinating VIP services, private wellness sessions, and special arrangements.</li><li>
Support service recovery efforts by ensuring prompt resolution and follow-up.</li></ul>
Team Leadership &amp; Development:<ul><li>
Supervise and support spa therapists, fitness trainers, and recreation attendants to ensure consistent performance and service standards.</li><li>
Conduct daily briefings to communicate operational priorities, guest movements, and departmental objectives.</li><li>
Provide coaching and guidance to team members to enhance service delivery and operational efficiency.</li><li>
Assist in scheduling, attendance monitoring, and performance management.</li><li>
Promote a culture of teamwork, accountability, and continuous improvement.</li></ul>
Coordination &amp; Communication:<ul><li>
Coordinate closely with Front Office, Housekeeping, Engineering, and Guest Services to ensure seamless operations.</li><li>
Ensure accurate and timely communication of appointments, guest preferences, and operational updates.</li><li>
Report maintenance issues, equipment malfunctions, and safety concerns promptly.</li><li>
Support the coordination of wellness programs and cross-functional activities.</li></ul>
Commercial &amp; Financial Performance:<ul><li>
Support the achievement of departmental revenue targets through effective scheduling and service optimization.</li><li>
Promote spa services, wellness programs, and retail offerings to maximize guest engagement and revenue opportunities.</li><li>
Ensure accurate billing, posting of charges, and adherence to financial procedures.</li><li>
Monitor daily operations to support efficiency and cost control initiatives.</li></ul>
Standards, Safety &amp; Compliance:<ul><li>
Ensure compliance with Fairmont grooming standards, hygiene protocols, and workplace safety requirements.</li><li>
Adhere to local regulations, health and safety standards, and company policies.</li><li>
Maintain confidentiality of guest information and uphold professional standards at all times.</li><li>
Support environmental and sustainability initiatives in line with Fairmont commitments.</li></ul> 
Qualifications 
Qualifications &amp; Experience:<ul><li>
Minimum 2&ndash;4 years of experience in Spa, Wellness, or Recreation within a luxury or five-star hotel environment.</li><li>
Previous supervisory experience in spa, fitness, or recreation is preferred.</li><li>
Diploma or certification in Hospitality, Wellness, or Spa Operations is an advantage.</li><li>
Pre-opening experience is an added advantage.</li></ul>
Skills &amp; Competencies:<ul><li>
Strong supervisory and team coordination skills.</li><li>
Good knowledge of spa operations, wellness services, and recreation activities.</li><li>
Excellent attention to detail and service quality orientation.</li><li>
Strong communication and interpersonal skills.</li><li>
Organizational and problem-solving abilities.</li><li>
Familiarity with spa booking systems and operational procedures is an advantage.</li></ul>
Personal Attributes:<ul><li>
Passion for wellness and delivering exceptional guest experiences.</li><li>
Professional, calm, and composed under pressure.</li><li>
Guest-focused mindset with a proactive approach.</li><li>
Flexible and adaptable to a dynamic, remote luxury environment.</li><li>
Reliable, trustworthy, and detail-oriented.</li></ul> 
Additional Information<ul><li> 
Understanding of ultra-luxury guest expectations and Fairmont brand standards.</li><li>
Ability to support pre-opening activities, including setup, training, and operational readiness.</li><li>
A hands-on approach with strong ownership and accountability.</li><li>
Impeccable grooming and presentation aligned with luxury standards.</li><li>
Willingness to work shifts, including weekends and public holidays.</li></ul></div>

Wellness Supervisor - Fairmont The Red Sea

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Wellness Supervisor - Fairmont The Red Sea