specialist customer service

HUHTAMAKI

<div><div>Enjoy a career, packaged with care, whilst helping protect food, people and the planet
</div><div>We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
</div><div>You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
</div><div>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
</div><h3 class="jobSectionHeader">Key Responsibilities:
</h3><ul><li>Manage end-to-end order processing and tracking through SAP ERP to ensure accuracy and timely fulfillment.
</li><li>Support demand forecasting activities and coordinate closely with the planning team to ensure alignment between customer requirements and production capacity.
</li><li>Provide comprehensive sales support, including reporting, data analysis, and follow-up on customer requirements.
</li><li>Maintain effective customer communication, proactively resolving inquiries and service-related issues to ensure high levels of customer satisfaction.
</li><li>Coordinate cross-functionally with production and logistics teams to ensure smooth order execution and on-time delivery.
</li></ul><h3 class="jobSectionHeader">Requirements:
</h3><ul><li>0&ndash;2 years of relevant experience in Customer Service, Sales Support, or Demand Planning within a structured business environment.
</li><li>Basic knowledge of SAP ERP is preferred.
</li><li>Strong proficiency in MS Excel and solid analytical skills.
</li><li>Excellent communication and interpersonal skills, with a customer-centric mindset.
</li></ul>Join us. Help protect food, people and the planet .</div>

Specialist, Customer Service

Atum integrated services

Role DescriptionThis is an on-site, full-time role for a Business Development Specialist based in Giza. The Business Development Specialist will identify and secure new business opportunities, generate leads, conduct market research to understand industry trends, and build relationships with prospective and existing clients. The role will also involve communicating with stakeholders effectively, providing outstanding customer service, and contributing to the company's growth through innovative strategies and solutions.Qualifications<ul><li>Sales and negotiation skills</li><li>Strong communication and interpersonal skills to effectively interact with clients, stakeholders, and team members</li><li>Background in the field of manufacturing and engineering</li><li>Proficiency in lead generation and customer service to identify opportunities and maintain client satisfaction</li><li>Analytical expertise and market research skills to evaluate industry trends and create impactful strategies</li><li>Ability to work collaboratively and manage multiple responsibilities in a dynamic on-site environment</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field is preferred</li></ul>Pay: E&pound;15,000.00 - E&pound;20,000.00 per monthWork Location: In person

Business Development Specialist

Headmost

On behalf of Industrial Machinery Manufacturing Company, we are hiring a Mechanical Sales Specialist.Role Description:This is a full-time on-site role for a Mechanical Sales Engineer based in Sheikh Zayed, Egypt. The Mechanical Sales Engineer will be responsible for managing sales processes, providing technical support to clients, and maintaining strong customer relationships. Daily tasks include identifying client needs, presenting technical solutions, preparing proposals, and collaborating with engineering teams to address customer requirements. The role also involves ensuring customer satisfaction by addressing inquiries and providing after-sales support as needed.Requirements:<ul><li>Bachelor's degree in Mechanical Engineering or a related field.</li><li>Proficiency in Sales Engineering and Technical Support (minimum 3 years).</li><li>Experience in selling Pumps, Valves, HVAC Systems, and Firefighting Systems.</li><li>Familiar with ERP System (Odoo Preferred).</li><li>Strong Sales and Customer Service skills with a focus on building relationships.</li><li>Ability to understand and explain technical concepts effectively.</li><li>Readiness to Travel.</li></ul>Job Type: Full-timePay: E&pound;18.00 - E&pound;22.00 per monthWork Location: In person

Mechanical Sales Engineer

Axios International

<div>Position: Patient Care Specialist 
Position Purpose 
The Patient Care Specialist plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The Patient Care Specialist serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the Patient Care Specialist brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.<div> 

 Duties and Responsibilities 
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Provide guidance, training, and ongoing support to subordinates and newly onboarded team members to ensure smooth integration and performance.</li><li>Liaise with external stakeholders to ensure clear, effective, and professional communication.</li><li>Monitor and maintain performance KPIs by analyzing reports and implementing action plans to meet established standards</li><li>Collaborate with various internal divisions to ensure alignment</li><li>Ensure proper utilization of all provided digital platforms for both internal and external usage</li><li>Conduct quality assurance and monitoring procedures for Patient Safety Data reporting</li><li>Perform additional duties as assigned by your line manager</li></ul></div> 

<div>
Relationships 
<ul><li>Work closely with the Line Manager and program team members.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul></div><div> 
Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork.</li></ul></div><div> 
 Educational Background and Experience 
<ul><li>A degree in a Scientific or healthcare-related field is preferred</li><li>Hands-on experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage.</li><li>Experience coordinating and handling logistics/supply chain is a plus</li><li>Experience in customer service management</li></ul></div> 


Benefits of working with Axios include: 
<ul>
<li>Paying fair market value</li>
<li>Annual performance-based bonus (based on role, levels, and contract)</li>
<li>Premium Private health insurance</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</li></ul><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div></div>

Patient Care Specialist (Egypt)

Amazon

<div>
 
 Description
 
 
 
 We are looking for a continuous improvement junior specialist which is a role referred to internally as ACES Specialist, to drive cost and efficiency charter within Amazon logistics and transportation services.
 
 
 As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization in Egypt last mile logistics operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations, first mile stations, line haul operations while providing operations team with sufficient knowledge and appropriate tools to improve performance.
 
 
 Key job responsibilities
 
 
 As a primary contact for delivery station management regarding process improvements and efficiency programs, you will support monitoring the logistics and delivery success through in-station and on-road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark results.
 
 
 You will work towards improving OTR (on the road), UTR (under the roof), Linehaul performance, mainly productivity metrics like shipments per route, truck utilization, throughput per hour, process path rates, deliveries per paid hour etc.
 
 
 Additionally, you will be contributing to deployment of process standards and upgrades within the delivery station partnering with station management and several stakeholders.
 
 
 This role will be based in the delivery stations. You will be required to work in non-traditional shift patterns which include night.
 
 
 
 About The Team
 
 
 
 You will be joining ACES EG cost and productivity team, focusing on EG productivity improvement agenda.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics
 </li>
 <li>
 Knowledge of city topography and road network
 </li>
 <li>
 Speak, write, and read fluently in English
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of manufacturing or customer-facing environment experience
 </li>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3184795
</div>

ACES Specialist, AMZL Trans

Talent 360

<div>About the Job:
About the Role:
We are seeking a dedicated and proactive English Client Success Specialist to join our team in 6th of October City. This role focuses on building strong relationships with clients, ensuring their satisfaction, and supporting them in achieving their goals through effective communication and problem-solving.
Key Responsibilities:<ul><li>
Follow up with clients regularly to ensure satisfaction</li><li>
Maintain strong and professional relationships with clients</li><li>
Conduct quality calls to ensure service standards are met</li><li>
Handle client complaints and solve conflicts professionally</li><li>
Coordinate with internal teams to resolve client issues</li><li>
Follow up with clients regarding pending payments</li><li>
Ensure all client requests are handled on time</li><li>
Keep records of client communication and feedback</li><li>
Report client concerns to management when needed</li></ul> 

Requirements 
<ul><li>
Previous experience in Customer Service / Client Relations / Account Management preferred</li></ul><ul><li>
Fluent English speaker (spoken and written)</li><li>
Strong communication skills</li><li>
Problem solving skills and attention to details</li><li>
Ability to handle difficult situations professionally</li><li>
Ability to follow up and track tasks accurately
</li></ul>Working Conditions<ul><li>
Working Hours: 9:00 AM &ndash; 6:00 PM or 10:00 AM &ndash; 7:00 PM, including one hour break</li><li>
Days Off: Saturday &amp; Sunday</li><li>
Work Location: Sheikh Zayed, Cairo</li></ul> 

Benefits 
Compensation &amp; Benefits:<ul><li><ul><li>
Competitive salary based on experience</li><li>
Medical insurance coverage</li><li>
Company-provided mobile phone and SIM card, and Laptop</li><li>
Opportunity to work with expanding FMCG brands across regional markets</li><li>
Dynamic and performance-driven work environment</li></ul></li></ul></div>

English Client Success Specialist - 6th of October

<div>E-Commerce Specialist
Amazon UK | eBay UK | TikTok Shop
About Rosalte
Rosalte is a growing company focused on building strong brands and scalable business models across different industries. We believe in ownership, performance, and continuous improvement.
We are currently expanding our E-Commerce operations in the UK market and looking for a results-driven E-Commerce Specialist to manage and grow our online sales across multiple platforms.
Job Summary
The E-Commerce Specialist will be responsible for managing and growing our private label business across Amazon UK, eBay UK, and TikTok Shop.
The role requires strong analytical thinking, platform knowledge, and full ownership of sales performance, listings, advertising, and inventory planning.
Success in this role is measured by revenue growth, profit margin, account health, and operational efficiency.
Key Responsibilities
1. Amazon UK Management<ul><li>Manage Seller Central account daily operations</li></ul><ul><li>Create and optimise product listings</li></ul><ul><li>Monitor account health and policy compliance</li></ul><ul><li>Manage orders, returns, and customer messages</li></ul><ul><li>Handle variation listings correctly</li></ul>
SEO &amp; Keywords<ul><li>Keyword research using Helium 10</li></ul><ul><li>Optimise titles, bullets, descriptions, backend keywords</li></ul><ul><li>Track ranking performance</li></ul>
Advertising<ul><li>Manage PPC campaigns (Sponsored Products / Brands / Display)</li></ul><ul><li>Optimise ACOS / ROAS</li></ul><ul><li>Analyse search term reports</li></ul>
Brand Development<ul><li>Manage Brand Registry</li></ul><ul><li>Create A+ Content</li></ul><ul><li>Manage product images</li></ul><ul><li>Monitor reviews &amp; feedback</li></ul>
2. eBay UK Management<ul><li>Create and optimise listings</li></ul><ul><li>Manage promoted listings</li></ul><ul><li>Monitor seller metrics</li></ul><ul><li>Handle disputes &amp; returns</li></ul><ul><li>Adjust pricing based on competitors</li></ul>
3. TikTok Shop Management<ul><li>Manage product listings</li></ul><ul><li>Build content strategy</li></ul><ul><li>Coordinate with creators &amp; affiliates</li></ul><ul><li>Manage TikTok Ads campaigns</li></ul><ul><li>Monitor performance</li></ul>
4. Product Research &amp; Sourcing<ul><li>Research profitable private label products</li></ul><ul><li>Analyse demand &amp; competition</li></ul><ul><li>Coordinate with suppliers</li></ul><ul><li>Check UK compliance requirements</li></ul>
5. Inventory &amp; Supply Chain<ul><li>Monitor stock levels</li></ul><ul><li>Plan reorders</li></ul><ul><li>Manage FBA shipments</li></ul><ul><li>Track storage fees</li></ul><ul><li>Coordinate with suppliers &amp; freight</li></ul>
6. Performance Reporting
Prepare weekly report including:<ul><li>Revenue &amp; Profit</li></ul><ul><li>Advertising performance</li></ul><ul><li>Stock level</li></ul><ul><li>Account health</li></ul><ul><li>Customer reviews</li></ul><ul><li>Sales performance</li></ul>
Maintain reporting on Excel / Google Sheets. 
Requirements 
Experience with Amazon Seller Central<ul><li>Experience with eBay Seller Hub</li></ul><ul><li>Experience with TikTok Shop (preferred)</li></ul><ul><li>Knowledge of PPC advertising</li></ul><ul><li>Understanding of private label model</li></ul><ul><li>Knowledge of SEO for marketplaces</li></ul><ul><li>Inventory planning experience</li></ul>
Tools &amp; Software<ul><li>Helium 10</li></ul><ul><li>Jungle Scout</li></ul><ul><li>Amazon Ads</li></ul><ul><li>TikTok Ads Manager</li></ul><ul><li>Excel / Google Sheets</li></ul><ul><li>Repricer tools</li></ul><ul><li>Alibaba / Global Sources</li></ul>
Skills Required<ul><li>Strong analytical skills</li></ul><ul><li>Attention to detail</li></ul><ul><li>Problem solving</li></ul><ul><li>Commercial thinking</li></ul><ul><li>Strong communication</li></ul><ul><li>Self-management</li></ul><ul><li>Data driven mindset</li></ul>
Experience Required<ul><li>1&ndash;2 years in E-Commerce</li></ul><ul><li>Experience with Amazon preferred</li></ul><ul><li>Experience with UK market is a plus</li></ul><ul><li>Experience with private label is a plus</li></ul> 
Benefits 
Social Insurance
 Medical Insurance
Location: Elsheikh Zayed</div>

E-Commerce

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