sr customer success manager

Egnyte

<div><div><b>SR CUSTOMER SUCCESS MANAGER, MENA</b></div><p><b>
DUBAI, UNITED ARAB EMIRATES</b></p><p><br>
</p><p><b>EGNYTE YOUR CAREER. SPARK YOUR PASSION.</b></p><p>
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you&rsquo;re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:</p><div></div><div>
Invested Relationships</div><div></div><div>
Fiscal Prudence</div><div></div><div>
Candid Conversations</div><p></p><p><b><br>
ABOUT EGNYTE</b></p><p>
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit <b>www.egnyte.com</b>.</p><p>
The Senior Customer Success Manager provides focus and drives consistency in the execution of various customer success and retention-related matters. As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic customers to foster a &ldquo;Customers for Life&rdquo; environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success.</p><p></p><p><b>
WHAT YOU&rsquo;LL DO:</b></p><ul><li>
Become a product expert including the technical knowledge and practical business applications delivering value to our clients.</li><li>
Manage new customers from the handover of Sales to Implementation process in order to ensure successful onboarding and adoption of our platform and delivering the intended value.</li><li>
Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.</li><li>
Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.</li><li>
Be the Customer Experience Champion leading in customer engagements in partnership with the Sales team, Channel / Technology Partners, Solution Architects/Engineers, SME teams, Professional Services, and Product to maintain intended value to your clients.</li><li>
Keep customers informed of process and procedural changes.</li><li>
Manage resolution of escalated customer issues.</li><li>
Collaborate on PMF &ndash; Product Market Fit submitting client feedback and keeping clients in the loop with product enhancements and value driven opportunities to benefit their organizations.</li><li>
Keep account notes and account plans up to date leveraging internal solutions and best practices.</li><li>
Attend internal Operational meetings, Handovers, Deal Reviews, Client kickoffs, and Customer Experience meetings prepared with your inputs and required outputs.</li><li>
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.</li><li>
Travel to customer and partner sites, Egnyte internal on-site meetings and trade shows/conferences.</li><li>
Ability to work remotely and 3 days minimum in office.</li></ul><div><br>
</div><p><b>YOUR QUALIFICATIONS:</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent</li><li>
3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices.</li><li>
Success managing customer relationships at a software, services, or SaaS company.</li><li>
Proactive approach with a demonstrated capability to identify and mitigate risk.</li><li>
Experience working across multiple, internal teams to resolve customer issues quickly and effectively.</li><li>
Previous experience with tech companies, specifically SaaS solutions.</li><li>
Excellent communication skills (writing, listening, phone).</li><li>
Able to communicate fluently in English (Arabic, French, Hindi, Urdu, Farsi, and/or Tagalog is a plus).</li><li>
A team player capable of high performance and flexibility working in a dynamic environment.</li><li>
Consistency - able to learn and maintain actioning best practices (coachable) and does not require learning lessons multiple times.</li></ul><div></div><p><b><br>
BENEFITS:</b></p><ul><li>
Generous Time Off: 24 days of paid annual leave, plus all applicable public holidays</li><li>
Fully Covered Health Insurance: Employer-paid private medical coverage for you and your dependents</li><li>
End-of-Service Gratuity: Provided in accordance with UAE labor law</li><li>
Internet and Mobile Reimbursement: Monthly reimbursement for internet and mobile phone expenses</li><li>
Tax-Free Earnings: Enjoy the full benefit of tax-free income in the UAE</li></ul><p>
#LI-DNI</p></div>

Sr Customer Success Manager

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.<div></div><div>
About the Role</div><div></div><div>
The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.</div><div></div><div>
What you&rsquo;ll be doing:</div><ul><li>
This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.</li><li>
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.</li><li>
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.</li><li>
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li><li>
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.</li><li>
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.</li><li>
Improving customer relationships as needed for prospect references.</li></ul><div></div><div><br>
About You</div><div></div><div>
Basic Qualifications</div><ul><li>
Proven experience and functional domain expertise with Financial Management or ERP.</li><li>
6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.</li></ul><div></div><div>
Other Qualifications</div><ul><li>
Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.</li><li>
Experience working as a Customer Success Manager or similar client facing role for a SaaS company</li><li>
Consulting experience either as an internal consultant or with a consulting/software company desired.</li><li>
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).</li><li>
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.</li><li>
Ability to travel up to 35%</li><li>
Proficiency in English essential and fluency in Arabic is strongly preferred</li></ul><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div></div>

Paradox

<div><p><b>Your work days are brighter here.
</b></p><p></p><p>We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
</p><p></p><p><b>About the Team
</b></p>Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
<p></p><p><b>About the Role
</b></p><p></p><p>The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
</p><p></p><p><b>What you&rsquo;ll be doing:
</b></p><ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references.<br>
<li>
<br>
</li></ul><p></p><p><b>About You
</b></p><p></p><p><b>Basic Qualifications
</b></p><ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul><p></p><p><b>Other Qualifications
</b></p><ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul><p></p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
</p><p></p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
</p><p></p><p><b>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></p></div>

neo immigration consultants - fzco

<p><b>Job Title:</b> Assistant Manager / Sr. Executive - Sales (Elevators &amp; Escalators)<br/><b>Location:</b> Dubai<br/><b>Job Type:</b> Full-time, Permanent<br/><b>Reports To:</b> Sales Manager / Business Development Head</p><p><b>Job Summary:</b><br/>We are looking for a dynamic Assistant Manager / Sr. Executive - Sales to drive sales growth, generate new business, and maintain strong client relationships for our elevator and escalator products. This role requires both technical knowledge and strong sales expertise to support B2B clients, including architects, consultants, contractors, and developers.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute sales strategies tailored to elevators and escalators.</li><li>Build and maintain strong relationships with clients, ensuring pre-sales and post-sales support.</li><li>Identify new business opportunities through networking, market research, and industry events.</li><li>Prepare and present sales proposals, quotations, and tenders; conduct product demonstrations.</li><li>Negotiate pricing and contract terms to successfully close sales deals.</li><li>Coordinate with project management, procurement, and installation teams to ensure timely delivery and installation.</li><li>Track sales performance, prepare reports, and provide forecasts to the Sales Manager.</li><li>Stay updated on industry trends, technologies, and product developments.</li><li>Provide guidance and training to junior sales staff as needed.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Engineering (Mechanical/Electrical) or Business Administration. MBA or Master&rsquo;s in Sales/Marketing is a plus.</li><li><b>Experience:</b> 3-5 years in sales, preferably in elevators, escalators, construction, building services, or automation. Experience in B2B and project-based sales is highly preferred.</li><li><b>Technical Skills:</b> Knowledge of elevator/escalator systems, specifications, and installation processes.</li><li><b>Sales Skills:</b> Strong negotiation, communication, and relationship-building skills.</li><li><b>Analytical Skills:</b> Ability to assess market trends, prepare forecasts, and develop effective solutions.</li><li><b>Computer Skills:</b> Proficient in MS Office; knowledge of CRM software (Salesforce, Zoho) is a plus.</li></ul><p><b>Personal Attributes:</b></p><ul><li>Self-motivated, goal-oriented, and able to work independently.</li><li>Strong organizational and time-management skills.</li><li>Ability to handle multiple tasks and meet deadlines under pressure.</li><li>Customer-centric professional attitude.</li></ul><p><b>Working Conditions:</b></p><ul><li>Full-time position with occasional travel to client sites and industry events.</li><li>May require extended hours to meet project deadlines or client needs.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary based on experience and qualifications.</li><li>Performance-based incentives/commissions.</li><li>Medical insurance coverage and wellness benefits.</li><li>Career growth opportunities in sales, business development, and product management.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p>

Sr. Executive - Sales (Elevators & Escalators)

Sharaf DG

<div>
 <strong>
  <strong>
   Handle the day-to-day inventory responsibilities, so as to provide support to the Sr Project manager and DG Business operations. Receive stocks materials, equipment, supplies or merchandise and accountable for maintaining records of quantity and value of material stocked.
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   <strong>
    Key Performance Areas (KPAs) &amp; Principal Accountabilities
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  <strong>
   Database management of all stocks in the inventory
   <br/>
  </strong>
 </strong>
 Ensure proper storage, handling of received stocks and ensure merchandise are perfect for selling and report anomalies
 <br/>
 Create GRN for all received merchandise and validate it with LPO and invoice
 <br/>
 Review and check the accuracy of suppliers invoices
 <br/>
 Performing SRET, PRET and STO document as per the SOW
 <br/>
 Ensuring that the HVS Stock is kept  inside HVS store.
 <br/>
 Proceed PRET once the approval received from sales man and supplier.
 <br/>
 Coordinate with the customer and arrange delivery once the invoicing completed
 <br/>
 Assist Inventory &ndash; Perform PI Count on monthly basis and report to the management if any discrepancy found
 <br/>
 Manage and Maintain the Stock Room, LOB  invoice report, SRET report and PRET report
 <br/>
 Check staff&rsquo;s grooming/discipline and punctuality
 <br/>
 Manage Logistic activities
 <br/>
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 2-3 Yrs of experience in Inventory/Warehouse Management /Logistic activities
 <br/>
 Graduate
 <br/>
 Retail Management, Experience of working in ERP, MS Excel and Supply Chain
 <br/>
 <p>
  Customer Focus, Result Orientation, Team Work, Leading People, Communication, Problem Solving
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
</div>


Inventory Executive - (Warehouse)

Carrier Refrigeration

<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Update the Master Preventive Maintenance (PM) schedule (90, 60, and 30 days)</li>
<li>Manage the SR backlog and validate scheduled hours for PM visits</li>
<li>Assign and pre-schedule work orders based on technician skillsets and availability</li>
<li>Contact customers to coordinate and confirm initial visits</li>
<li>Estimate and adjust work hours in work orders and scheduled hours</li>
<li>Provide feedback and flag resource availability concerns to the Branch Manager</li>
<li>Review technical work, approve timesheets, and manage technician expenses</li>
<li>Manage service renewal processes and SR bookings</li>
<li>Create startup forecast work orders</li>
<li>Incorporate CBM into PM planning for connected chillers</li>
<li>Highlight technician shortages and support recruitment decisions</li>
</ul>
<p><strong>Skill Set</strong></p>
<ul>
<li>Strong project planning and coordination skills</li>
<li>HVAC technical background and understanding of work-hour estimation</li>
<li>Proficiency in Microsoft Office and internal systems</li>
<li>Problem-solving, team-oriented, and results-driven</li>
<li>Effective communicator with excellent organizational skills</li>
</ul>
<p><strong>Qualifications</strong></p>
<p>1 3 years of relevant experience preferred</p>
<p>Diploma in Engineering or related field is a plus</p>
<p>Fresh graduates are encouraged to apply</p>

Planning Engineer

NAF CONTRACTING LLC

<ul><li>Who's capable to handle multiple projects in coordination with site supervision team.</li><li>Managing client and consultant as a managerial level.</li><li>Attending progress meeting.</li><li>Execute the projects as per baseline.</li><li>Commercial documentation to cover the contractual obligations.</li><li>Monitoring the project progress and to achieve gen targets as per baseline.</li><li>Variation claims if necessary.</li></ul><p>REQUIREMENTS</p><ul><li>Sr Projects Manager who can manage multiple building projects which having the experience at least 5years in the same or equal positions and over all 15-20 years of experience in UAE.</li><li>Immediate joiners.</li></ul><p>Job Types: Full-time, Permanent</p>

Sr. Project Engineer/ Construction Manager

Explore 3403+ Sr customer success manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

3403 sr customer success manager jobs IN Dubai United Arab Emirates

Sr Customer Success Manager

Sr Customer Success Manager

Sr Customer Success Manager

Sr. Executive - Sales (Elevators & Escalators)

Inventory Executive - (Warehouse)

Planning Engineer

Sr. Project Engineer/ Construction Manager