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sr helpdesk analyst

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

V2X Inc

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOC Operations. Program: OMDAC-SWACA
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operates and maintains all aspects of server administration to include, but is not limited to, Active Directory Organization Units (OU), objects (Users, Computers, MAB), security groups, Windows File Server, Network Policy Server (NPS), Domain Host Configuration Protocol (DHCP), Print Server, Internet Information Services (IIS), Application Servers such as GemOne.
 </li>
 <li>
 Create, modify, and deactivate user accounts as necessary.
 </li>
 <li>
 Knowledge of configuring and troubleshooting Microsoft servers on NIPR, SIPR, and SIPR-REL.
 </li>
 <li>
 Management of Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM).
 </li>
 <li>
 Utilize vSphere clients to conduct snapshots and monitor system availability.
 </li>
 <li>
 Perform regular maintenance, installing IAVA approved patches to enforce server security and maintain system availability.
 </li>
 <li>
 Maintains system hardening by following DISA Security Technical Implementation Guides (STIGs).
 </li>
 <li>
 Utilize AESMP ticketing system to document troubleshooting steps prior to completing and or escalating to the next level of support.
 </li>
 <li>
 Performs other duties and assignments as required
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications
 </li>
 <li>
 Security Clearance:
 </li>
 <ul>
 <li>
 Requires an active Secret Clearance
 </li>
 </ul>
 <li>
 Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required.
 </li>
 <ul>
 <li>
 Associates Degree in Information Technology (IT) or a related field.
 </li>
 <li>
 This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
 </li>
 <li>
 The authorized certifications for this job title are listed as follows:
 </li>
 </ul>
 <li>
 BASELINE:
 </li>
 <ul>
 <li>
 Cisco: CCNA: Certified Network Associate - Security
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Security
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner
 </li>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)
 </li>
 <li>
 CompTIA: Security+ ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
 </li>
 <li>
 GIAC: GICSP: Industrial Cyber Security Professional
 </li>
 <li>
 GIAC: GSEC: Security Essentials
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 <li>
 ISC2: SSCP: Systems Security Certified Practitioner
 </li>
 </ul>
 <li>
 COMPUTING ENVIRONMENT (CE):
 </li>
 <ul>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)
 </li>
 <li>
 CompTIA: Server+
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: MCSA: Windows 10
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2012
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2016
 </li>
 <li>
 Microsoft: MCSE: Cloud Platform and Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Enterprise Devices and Apps
 </li>
 <li>
 Microsoft: MCSE: Private Cloud 2012
 </li>
 <li>
 Microsoft: MCSE: Server Infrastructure 2012
 </li>
 <li>
 Microsoft: MCT: Certified IT Professional
 </li>
 <li>
 Microsoft: MCT: Certified Systems Administrator
 </li>
 <li>
 Microsoft: 365 Certified: Endpoint Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: 365 Certified: Messaging Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Security Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: Certified: Identity and Access Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Information Protection Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Security Operations Analyst Associate
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Admin
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database BI Development
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Dev
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Database Management and Analytics
 </li>
 <li>
 Microsoft: MCSE: Productivity Solutions Expert
 </li>
 </ul>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 The Systems Administrator I is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.
 </li>
 <li>
 The Systems Administrator I must be able to apply extensive knowledge of a variety of the IA field&rsquo;s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.
 </li>
 <li>
 Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.
 </li>
 <li>
 Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.
 </li>
 <li>
 Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.
 </li>
 <li>
 Experience with a customer service-oriented company.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
</div>

Systems Administrator I

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Supply Chain Analyst is responsible for conducting data analysis to optimize supply chain operations, enhance efficiency, and reduce costs. This role requires a strong analytical mindset, problem-solving skills, and a keen understanding of supply chain processes. The analyst will support the supply chain team in achieving operational excellence through data-driven insights and process improvements.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Collect, analyze, and interpret supply chain data to identify trends, patterns, and areas for improvement.
 </li>
 <li>
 Develop and implement data-driven solutions to enhance supply chain efficiency and effectiveness.
 </li>
 <li>
 Support supply chain optimization projects, such as warehouse slotting and route planning.
 </li>
 <li>
 Develop and maintain inventory control policies and procedures.
 </li>
 <li>
 Conduct vendor performance evaluations and identify cost-saving opportunities.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure smooth supply chain operations.
 </li>
 <li>
 Utilize data analytics tools and software to generate reports and insights.
 </li>
 </ul>
 
 
 Candidate Requirements&nbsp;
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
 </li>
 <li>
 Strong analytical skills and proficiency in data analysis tools.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel.
 </li>
 <li>
 Knowledge of supply chain management principles and best practices.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 </ul>
</div>

Alghanim Academy - Associate Supply Chain Analyst (Full-time opportunity)

Oryx

<div>
 
 Job Title: Investment Analyst
 
 
 
 
 Job Code: Investment Analyst
 
 
 
 
 Job Description:
 
 
 
 We are seeking a
 
 highly motivated, analytical, detail-oriented, and proactive Investment Analyst
 
 to join our investment team in Kuwait. The ideal candidate will have
 
 prior experience in investment analysis
 
 , with a focus on
 
 real estate and diversified international investments
 
 .
 
 
 This position
 
 supports the investment team in building deal pipelines and sourcing opportunities, executing new investments, and monitoring both current and historical investments
 
 . It requires a strong ability to synthesize complex financial data, evaluate investment performance, and contribute to strategic decision-making across a wide range of asset classes and geographies.
 
 
 This is an exceptional opportunity for an individual passionate about global investment strategies and market trends, with the ability to contribute meaningfully to
 
 all phases of the investment cycle &mdash; including deal sourcing, financial analysis, due diligence, execution, portfolio monitoring, performance evaluation, and exit strategy planning
 
 .
 
 
 
 Core Responsibilities:
 
 
 This position includes but does not limit to the following:
 
 
 
 <ul>
 <li>
 Investment Analysis &amp; Evaluation
 </li>
 <li>
 Conduct thorough financial and strategic analysis of potential investment opportunities across real estate and other sectors
 </li>
 <li>
 Creating financial models that enhance return on investments, complete with valuation metrics
 </li>
 <li>
 Prepare investment memos, financial models, valuation analyses (DCF, IRR, comparable companies), and scenario simulations
 </li>
 <li>
 Analyzing offering memorandums, pitchbooks, decks, reds, business plans and related marketing materials as well as subscription forms and legal documents
 </li>
 <li>
 Analyzing company performance on an absolute and relative basis
 </li>
 <li>
 Gather and analyze publicly available data on deals, investment projects, and real estate assets from a variety of sources
 </li>
 <li>
 Transaction Execution &amp; Due Diligence
 </li>
 <li>
 Support the execution of new investments across the whole asset class spectrum (from direct real estate deals to cash management and everything in between)
 </li>
 <li>
 Assist in due diligence processes, including market research, legal, and financial assessments
 </li>
 <li>
 Coordinate with internal stakeholders, external advisors, and partners on transactions and investment initiatives
 </li>
 <li>
 Handle investment documentation, including Private Placement Memorandums and related legal documents
 </li>
 <li>
 Market Research &amp; Strategic Insights
 </li>
 <li>
 Conducting market research on the industry and gather market intelligence to enhance management of funds
 </li>
 <li>
 Track and provide updates on financial market activity to inform positioning in local and global markets
 </li>
 <li>
 Monitor and report on macroeconomic trends relevant to investment performance
 </li>
 <li>
 Producing and maintaining internal databases to support research and reporting activities
 </li>
 <li>
 Stay up-to-date with market trends, macroeconomic indicators, and regulatory changes affecting the investment landscape
 </li>
 <li>
 Portfolio Monitoring &amp; Performance Management
 </li>
 <li>
 Monitor portfolio performance, generate performance reports, and recommend optimization strategies
 </li>
 <li>
 Assist with the development and execution of investment strategies in Kuwait and international markets (US, UK, and beyond)
 </li>
 <li>
 Support compliance tracking, documentation, and risk monitoring processes
 </li>
 <li>
 Administrative &amp; Ad Hoc Support
 </li>
 <li>
 Carry out all administrative tasks related to the investment process, including documentation, portfolio reporting, compliance tracking, and risk monitoring
 </li>
 <li>
 Collaborate with cross-functional teams to ensure alignment on investment initiatives
 </li>
 <li>
 Any other tasks as required by the management
 
 
 </li>
 </ul>
 
 Self-Management
 
 
 
 <ul>
 <li>
 Achieve the highest levels of proficiency in all skills required to perform the role
 </li>
 <li>
 Ensure that performance goals set by direct supervisor are achieved
 
 
 </li>
 </ul>
 
 Job Type
 
 
 
 Full-time
 
 
 
 How To Apply
 
 
 
 Please use the link (https://airtable.com/appwm2VUujXVQ2mIB/shrBmmYJs7pftZ2kJ) to complete the job form. Also, select the above-mentioned job position and job reference code while completing the form.
 
 
 Job Title: Investment Analyst | Job Code: Investment Analyst
 
 
 
 Note:
 
 
 We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
 
 
 
 
 Requirements
 
 
 
 
 Skills Required
 
 
 
 <ul>
 <li>
 Technical Skills:
 </li>
 <li>
 Advanced proficiency in financial modeling and valuation techniques (DCF, IRR, NPV, comparable company analysis)
 </li>
 <li>
 Strong command of Excel, PowerPoint, and investment analysis platforms (e.g., Bloomberg, PitchBook, Capital IQ, etc.)
 </li>
 <li>
 Experience preparing detailed investment memoranda, deal summaries, and performance dashboards
 </li>
 <li>
 Ability to conduct macroeconomic analysis, sector-specific research, and due diligence
 </li>
 <li>
 Familiarity with real estate investment structures, financial reporting, and portfolio performance tracking
 </li>
 <li>
 Soft Skills:
 </li>
 <li>
 Exceptional attention to detail and a high degree of accuracy in analytical work
 </li>
 <li>
 Strong analytical thinking, problem-solving, and numerical aptitude
 </li>
 <li>
 Excellent verbal and written communication skills for preparing reports and presenting findings to stakeholders
 </li>
 <li>
 Proactive, self-motivated, and able to manage multiple tasks with flexibility and adaptability
 </li>
 <li>
 Demonstrated ability to work both independently and collaboratively as part of a cross-functional team
 </li>
 <li>
 High level of professional integrity and discretion with confidential information
 </li>
 <li>
 Language Skills:
 </li>
 <li>
 Strong verbal and written communication skills in English; Arabic language skills are a plus
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree in Finance, Economics, Accounting, Business Administration, or a related field
 </li>
 <li>
 Professional Certifications: Professional certifications such as CFA (Chartered Financial Analyst) or a Master's degree (e.g., MBA) are highly preferred
 </li>
 <li>
 Experience:
 
 
 </li>
 </ul>
 A minimum of
 
 5 years of professional experience
 
 in
 
 investment analysis
 
 ,
 
 real estate investment
 
 , or
 
 investment management
 
 .
 
 
 Ideally,
 
 1-3 years
 
 should be in a transaction-centric role (M&amp;A, Private Equity etc.) from a reputable organization (preferably with an investment bank or top advisory firm).
 
 
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Good knowledge of the legal and practical considerations surrounding investments and deals
 </li>
 <li>
 Ability to apply skills creatively to diverse client needs
 </li>
 <li>
 Ability to make sound judgment in valuation
 </li>
 <li>
 Analytical thinking and data interpretation
 </li>
 <li>
 Good understanding of IT Tools and the ability to apply them to perform investment tasks
 </li>
 <li>
 Clear theoretical understanding of various models used in evaluating investments
 </li>
 <li>
 Practical experience in the outcome of using investment models
 </li>
 <li>
 Stakeholder management and communication
 </li>
 <li>
 Adaptability and continuous learning
 </li>
 <li>
 Problem-solving and decision-making
 </li>
 <li>
 Team collaboration and leadership
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Annual Leave
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Investment Analyst

Value Tech Consulting

The Role
 We are seeking a detail-oriented Business Analyst to join our dynamic team in Kuwait City. The ideal candidate will be instrumental in bridging the gap between business needs and technological solutions, ensuring the delivery of high-quality projects that drive business success. Responsibilities: - Gather, analyze, and document business requirements from stakeholders. - Conduct market and process analysis to identify improvement opportunities. - Collaborate with cross-functional teams including IT, operations, and management to design effective solutions. - Develop clear and comprehensive business cases to support project proposals. - Facilitate communication between technical teams and business units to ensure alignment. - Assist in testing and validating solutions to meet business objectives. - Provide ongoing support and training to end-users as required.
 
Requirements
 <ul>
<li>Bachelor's degree in Business Administration, Information Technology, or related field. - Proven experience as a Business Analyst in a corporate environment. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and interpersonal abilities. - Ability to work collaboratively in a fast-paced, multicultural environment. - Proficiency in business analysis tools and methodologies. - Fluency in English; knowledge of Arabic is an advantage.</li>
</ul>
About the company
 Value Tech Consulting is a complete Information Technology company offering innovative technology solutions from small size to large size brands across the world.

Business Analyst

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for a Sr. Specialist Marketing - Food to join our local Marketing Team and work closely with the Marketing Manager to grow our own food vertical at talabat Kuwait.
 
 
 <ul>
 <li>
 Plan, execute, and optimize integrated marketing campaigns to support brand and business objectives.
 </li>
 <li>
 Develop creative campaign concepts and messaging in collaboration with the design and content teams.
 </li>
 <li>
 Manage digital marketing activities, including social media, paid media, and SEO.
 </li>
 <li>
 Analyze campaign performance and provide actionable insights to improve ROI.
 </li>
 <li>
 Work cross-functionally with product and sales teams to align on marketing strategies.
 </li>
 <li>
 Oversee content creation for social platforms, and other communication materials.
 </li>
 <li>
 Identify market trends, customer insights, and competitor activities to guide marketing strategies.
 </li>
 <li>
 Support event planning, partnerships, and brand activations to boost visibility and engagement.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A degree in Marketing or a related field, with at least 2 years of relevant experience
 </li>
 <li>
 Strong analytical thinking and problem-solving skills
 </li>
 <li>
 Excellent organizational and communication abilities
 </li>
 <li>
 A true team player who enjoys brainstorming and collaborating on new ideas
 </li>
 <li>
 Comfortable working under pressure and meeting tight deadlines
 </li>
 <li>
 Prior agency experience (marketing, creative, or digital) is a big plus
 </li>
 </ul>
</div>

Sr. Specialist Marketing

Explore 25+ Sr helpdesk analyst in Kuwai Jobs In Kuwai Jobs In Kuwait this November. Find roles across top companies and apply now to boost your career.

25 sr helpdesk analyst jobs IN Kuwai Jobs In Kuwai Jobs In Kuwait

Sr. Helpdesk Analyst

Systems Administrator I

Systems Administrator I

Alghanim Academy - Associate Supply Chain Analyst (Full-time opportunity)

Investment Analyst

Business Analyst

Sr. Specialist Marketing