facility supervisor Jobs in Qos Jobs In Giza

facility supervisor

logistics supervisor Jobs in Qos Jobs In Giza

logistics supervisor

sr. ran professional Jobs in Qos Jobs In Giza

sr. ran professional

sr. supervisor, corporate dn & security operations & support Jobs in Qos Jobs In Giza

sr. supervisor, corporate dn & security operations & support

sr. supervisor, network quality of service and benchmarking analysis Jobs in Qos Jobs In Giza

sr. supervisor, network quality of service and benchmarking analysis

sr supervisor vas

اورنچ مصر

<div><p>About the job Sr. Supervisor, VAS &amp; IN QoS</p>
<div><p><b>Purpose of the job</b></p>
<p>
To oversee and ensure optimal performance, reliability, and quality of service for Value-Added Services (VAS) and Intelligent Network (IN) Platforms. The role involves supervising the design, monitoring, analysis, and continuous improvement of VAS/IN services, ensuring they meet business requirements and customer experience standards.</p>
<p><b>
Duties and responsibilities</b></p>
<ul><li>
Lead the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps.</li><li>
Monitor, analyze, recommend solutions and follow up any network related problems in VAS/IN network areas</li><li>
Provide regular KPI health check of VAS/IN network nodes.</li><li>
Perform periodic services monitoring using active testing robots to detect the problems faced by customers by simulating a similar journey across the different touch points (Portal, My Orange, Orange Money).</li><li>
Provide support to live actions for other teams to evaluate general action impact on E2E network performance, to ensure service levels are maintained and react to any problem that may occur during action.</li><li>
Proactively work on emergent QoS issues and cross-domain bottlenecks that could affect future performance. (ex: new commercial offers and promotions impacting the charging node).</li><li>
Manage the development &amp; creation of VAS/IN audit reports/dashboards for proactive monitoring and problems reporting to recommend solutions for concerned departments.</li><li>
Focus on problems/complaints concerned with high revenue domains (International, VIP, roaming).</li><li>
Manage the creation of Audit reports highlighting major problems and service interruption with causes of poor network performance to ensure having a pro-active problem-solving approach.
</li><li>Fill the gaps between the different technology teams and act as a liaison between them to reach the best E2E customer journey.</li><li>
Interface with commercial/Digital teams providing guidance &amp; directing their investments &amp; strategy regarding competition activities voice, services &amp; data identifying the areas of strength/weakness.? Identify subordinates' development needs and set personal development plan including required relevant trainings &amp; on-job coaching.</li><li>
Commit to system functionality and user satisfaction in rapidly growing and changing environments.</li><li>
Motivate, coach and mentor team members to inspire and maintain their high performance and ignite their skills.</li></ul>
<p><b>
Job specification</b></p>
<p>
</p><p></p><p><b>Education</b></p>
<p>
</p><p></p><p>Bachelor degree in Engineering Communications Department.</p>
<p>
</p><p></p><p>Experience</p>
<p>
</p><p></p><p>6 years of Professional expeirence in Telecommunications field</p>
<p>
Skills and abilities:</p>
<ul>
<li>Application performance monitoring</li>
<li>Dashboarding and visualization tools such as Metabase, tableau or power bi</li>
<li>.net development</li>
<li>Python developer</li>
<li>database systems (Oracle, MS SQL, MySQL) and ETL processes.</li>
<li>Data modeling</li>
<li>IN, VAS</li></ul></div></div>

Sr. Supervisor, VAS & IN QoS

Orange

<p></p><div><div><p><b>Purpose of the job</b></p><p></p><p>
To oversee and ensure optimal performance, reliability, and quality of service for Value-Added Services (VAS) and Intelligent Network (IN) Platforms. The role involves supervising the design, monitoring, analysis, and continuous improvement of VAS/IN services, ensuring they meet business requirements and customer experience standards.</p><p></p><p><b>
Duties and responsibilities</b></p><p></p><ul><li>
Lead the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps.</li><li>
Monitor, analyze, recommend solutions and follow up any network related problems in VAS/IN network areas</li><li>
Provide regular KPI health check of VAS/IN network nodes.</li><li>
Perform periodic services monitoring using active testing robots to detect the problems faced by customers by simulating a similar journey across the different touch points (Portal, My Orange, Orange Money).</li><li>
Provide support to live actions for other teams to evaluate general action impact on E2E network performance, to ensure service levels are maintained and react to any problem that may occur during action.</li><li>
Proactively work on emergent QoS issues and cross-domain bottlenecks that could affect future performance. (ex: new commercial offers and promotions impacting the charging node).</li><li>
Manage the development &amp; creation of VAS/IN audit reports/dashboards for proactive monitoring and problems reporting to recommend solutions for concerned departments.</li><li>
Focus on problems/complaints concerned with high revenue domains (International, VIP, roaming).</li><li>
Manage the creation of Audit reports highlighting major problems and service interruption with causes of poor network performance to ensure having a pro-active problem-solving approach.
</li><li>Fill the gaps between the different technology teams and act as a liaison between them to reach the best E2E customer journey.</li><li>
Interface with commercial/Digital teams providing guidance &amp; directing their investments &amp; strategy regarding competition activities voice, services &amp; data identifying the areas of strength/weakness.? Identify subordinates' development needs and set personal development plan including required relevant trainings &amp; on-job coaching.</li><li>
Commit to system functionality and user satisfaction in rapidly growing and changing environments.</li><li>
Motivate, coach and mentor team members to inspire and maintain their high performance and ignite their skills.</li></ul><p></p><p><b>
Job specification</b></p><p></p><p>
</p><p></p><p><b>Education</b></p><p></p><p>
</p><p></p><p>Bachelor degree in Engineering Communications Department.</p><p></p><p>
</p><p></p><p>Experience</p><p></p><p>
</p><p></p><p>6 years of Professional expeirence in Telecommunications field</p><p></p><p>
Skills and abilities:</p><p></p><ul><li>
Application performance monitoring</li><p></p><li>
Dashboarding and visualization tools such as Metabase, tableau or power bi</li><p></p><li>
.net development</li><p></p><li>
Python developer</li><p></p><li>
database systems (Oracle, MS SQL, MySQL) and ETL processes.</li><p></p><li>
Data modeling</li><p></p><li>
IN, VAS</li></ul><p></p>
</div><div></div><div><h2 class="jobSectionHeader"><b>Contrat
</b></h2><div>CDI</div></div></div>

<div><p>About the job LEAD, MOBILE PACKET CORE ENGINEERING</p>
<div><p><b>Purpose of the job</b></p>
<p>
</p><p></p><p>Designing, Dimensioning and Monitoring Packet Core network elements.</p>
<p>
</p><p></p><p><b>Duties and responsibilities</b></p>
<ul><li>Provide Packet Core Network capacity and maintain Packet Core Network quality</li></ul>
<ul><li>Issuance of Work Orders for Operation teams to do planned design changes on Packet Core equipment (BSC/RNC/enodeBs Creation and/or Migration, Domain Name Server DNS changes, Authentication Authorization Accounting AAA changes, Optimization changes, Access Point Name APNs creation and routing, etc.).</li></ul>
<ul><li>Perform Packet Core equipment configuration definition.</li></ul>
<ul><li>Investigate and implement new releases.</li></ul>
<ul><li>Monitor Packet Core Data Network Equipment.</li></ul>
<ul><li>Participate in the design of Packet Core Data Network Equipment.</li></ul>
<ul><li>Prepare project plan for Packet Core Network projects.</li></ul>
<ul><li>Provide Mobile Packet Core Engineering &amp; Implementation Sr. Manager with weekly progress report on the ongoing projects.</li></ul>
<p>
</p><p></p><p><b>Job specification</b></p>
<p>
</p><p></p><p><b>Education</b></p>
<p>
</p><p></p><p>University degree Faculty of Engineering-Communications or equivalent</p>
<p>
</p><p></p><p><b>Experience</b></p>
<p>
</p><p></p><p>Fresh-2 years of related work experience</p>
<p>
</p><p></p><p><b>Skills and abilities</b></p>
<p>
</p><p></p><ul><li>Very good English both written &amp; spoken.</li></ul>
<ul><li>Very good Computer skills</li></ul>
<ul><li>Good communication and negotiation skills required to interface with different departments (like VAS, Radio, Optimization,SDM/HLR/HSS, Data Network and Charging), attend regular workshops with our customers and vendors/suppliers</li></ul>
<ul><li>Ability to work under pressure</li></ul>
<ul><li>Good team player</li></ul></div></div>

LEAD, MOBILE PACKET CORE ENGINEERING

<div><p>About the job Sr. Supervisor, Corporate DN &amp; Security Operations &amp; Support</p>
<div><p><b>Purpose of the job</b></p>
<p>
To work as Sr. supervisor corporate data network &amp; security operations, responsible for the operations, support, implementation and planning of Corporate data network equipment serving the commercial and enterprise needs.</p>
<p><b>
Duties and responsibilities</b></p>
<ul><li>
Participate in effective spare parts management for all equipment under responsibility</li><li>
Ensure the presence of proper and complete network documentation and monitoring for both new projects and the operational network</li></ul>
<ul><li>Proper Network Performance and Activities reporting to Department Management/Top Management when needed.</li></ul>
<ul><li>Act as a an expertise in the field facilitating knowledge transfer to Team members.</li><li>
Participate in handling complex data network projects, and ability to provide technical proposals that speed problem resolution or better implementation of WOs.</li><li>
Plays key role in network design reviews for new projects.</li><li>
Ensure a proper methodology during the diagnosis of problems, taking appropriate actions and handling the business priorities.</li><li>
Follow up on daily team activities and problems resolution with concerned teams.</li><li>
Follow up with vendors all pending problems and escalate to higher levels if SLAs are not being followed or if the business is being affected as a result of problems.</li><li>
Schedule implementation plans for network projects and reallocate the needed resources as needed without affecting the daily operations or coverage needs.</li><li>
Coordinate with other teams inside or outside Technology dept for daily operations or implementation of new tasks.</li><li>
Review and update operational procedures as needed and propose solutions to enhance the operational environment.</li><li>
Follow up existing problems and daily actions with staff and vendors.</li><li>
Technically support network installation, and operations in LAN/WAN environment.</li><li>
Perform regular network modifications through work orders.</li><li>
Participate in all Orange Projects carried over Data Network.</li><li>
Follow up existing problems and daily actions with staff and vendors.</li></ul>
<p><b>
Job specification</b></p>
<p><b>
Education</b></p>
<p>
Bachelor of Science in Engineering - Electronics &amp; Communications or Computer Engineering Departments.</p>
<p><b>
Experience</b></p>
<ul><li>
At least have 6 years of experience in network implementation and troubleshooting.</li><li>
Good knowledge of data network concepts and devices(IP networks, Switching, Routing protocols, IP VPNs, firewalls, Nexus, load balancers).</li><li>
Experience with F5 load balancers for LTM and ASM.</li><li>
Experience with Cisco data center switching (Catalyst 6500, Nexus 2k/5k/7k/9K/1000v) and Nexus technologies such as VPC and Fabric Path.</li><li>
Good knowledge of cloud computing technologies, Cisco UCS, MDS SAN switches, OTV, EMC storage solutions and VMware.</li><li>
Required Technical certifications at least(CCNP/CCSP/SANS Security)</li><li>
CCIE Security is a plus</li><li>
Solid Knowledge of Juniper and Cisco firewalls is a must.</li></ul>
<p><b>
Skills &amp; Abilities</b></p>
<ul><li>
Team player, result &amp; customer oriented.</li><li>
Quick learner with an endless appetite for knowledge</li><li>
Reporting Skills.</li><li>
Ability to work under pressure.</li><li>
Problem Solving Troubleshooting Skills.</li><li>
Excellent Communication Skills</li><li>
Flexibility and Business Sense</li><li>
Driving License.</li></ul></div></div>

Sr. Supervisor, Corporate DN & Security Operations & Support

<div><p>About the job Sr. Supervisor, Network Quality of service and benchmarking analysis</p>
<div><p><b>Purpose of the job</b></p>
<p>
To assess and monitor network performance through regular voice and data benchmarking campaigns, ensuring superior customer experience and identifying areas of network quality improvement. The role involves analyzing service quality metrics, generating detailed performance reports, and supporting the proactive resolution of network issues affecting service quality.</p>
<p><b>
Duties and responsibilities</b></p>
<ul><li>
Analyze Data/Voice benchmarking campaigns conducted to assess Orange Egypts network performance.</li><li>
Prepare detailed report (voice quality analysis, dropped calls, blocked calls, throughput analysis,etc) for each measurement conducted.
</li><li>Launch new initiatives &amp; projects that focus on enhancing the network QoS.</li><li>
Setup &amp; calibrate internal tools measurements to guarentee measurement quality and effeciency.
</li><li>Actively facilitate a challenging environment that encourages decision making, personal ownership, teamwork and accountability at all levels.</li><li>
Generate, prepare &amp; submit sufficient quality reports including all the required analysis in each field that will provide a clear visibility of the network performance for top management.</li><li>
Maintain network quality performance through all available tools like counters, field measurements and captures.</li><li>
Monitor, analyze &amp; report Access Network performance through KPIs &amp; following up chronic problems till it solved with the concerned teams.</li><li>
Act as a 1st line support for the teams technicians for any field problems arising during drive test measurements.</li><li>
Proactively assess issues &amp; network bottlenecks that could affect future performance.
</li><li>Manage &amp; encourage the development and creation of in-house developed tools to minimize the time and efforts for analyzing network quality problems as well as the investment costs.</li><li>
Deepen diversified functional knowledge that connects different fields and disciplines through a solid understanding of the radio &amp; access network side and linking them with other fields such as the Core, BSS and optimization.</li><li>
Affirm the problem resolution within desired SLAs.</li></ul>
<p><b>
Job specification</b></p>
<p>
</p><p></p><p><b>Education</b></p>
<p>
</p><p></p><p>Bachelor degree in Engineering Communications Department.</p>
<p>
</p><p></p><p>Experience</p>
<p>
</p><p></p><p>6 years of Professional expeirence in Telecommunications field</p>
<p>
Skills and abilities:</p>
<ul>
<li>Experience in 2G/3G/4G drive test analysis.</li>
<li>Proficiency in analyzing KPIs and Parameter Optimization.</li>
<li>Excellent English Language reading and writing.</li>
<li>Excellent Communication skills.</li>
<li>Planning &amp; organizing skills.</li>
<li>Time management skills.</li>
<li>Leadership skills.</li></ul></div></div>

Sr. Supervisor, Network Quality of service and benchmarking analysis

Concentrix

<div><div><div><p><b>Customer Service and Support
</b></p></div><div><div><div><b>Location</b></div>
<div>Giza, Egypt</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Sr. Supervisor, Controls &amp; Compliance<p>
Job Description</p>
An Integrity Manager is a key leadership role responsible for overseeing a team of integrity officers and ensuring the integrity of business operations. This role is crucial for mitigating financial and reputational risk, minimizing retail loss, and preventing fraud. The manager's duties include leading investigations, developing team members, and collaborating with internal and external stakeholders to maintain a secure and ethical environment.<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p></p><h3 class="jobSectionHeader"><b><br>
Team Leadership &amp; Development</b></h3><div></div><ul><li><b><br>
Manage and mentor a team</b> of integrity officers, providing them with the tools and training necessary to excel.</li><li><b>
Oversee investigation processes</b>, ensuring they are thorough, fair, and conducted in accordance with company policies.</li><li><b>
Provide regular coaching and feedback</b> to team members to improve their performance and professional growth.</li><li><b>
Set and monitor performance metrics</b> for the team, ensuring goals are met and standards are maintained.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Investigations &amp; Risk Mitigation</b></h3><p></p><ul><li><b><br>
Direct the investigation of agent errors</b> and potential fraud, ensuring all cases are handled efficiently and accurately.</li><li><b>
Review and validate disputed claims</b>, identifying and rejecting invalid ones while ensuring legitimate issues are addressed.</li><li><b>
Develop and implement action plans</b> to mitigate risks and prevent future errors, including establishing new policies or procedures.</li><li><b>
Detect and analyze potential risks</b> that could lead to financial loss or fraud, providing proactive solutions to address them.</li><li><b>
Minimize retail loss and fraud amounts</b> by implementing effective detection and prevention strategies.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Analysis &amp; Reporting</b></h3><p></p><ul><li><b><br>
Conduct in-depth analysis</b> of investigation data to identify trends, patterns, and root causes of errors and fraud.</li><li><b>
Create and deliver comprehensive reports</b> to senior management and stakeholders, detailing investigation findings, risk assessments, and performance metrics.</li><li><b>
Use data to inform strategic decisions</b> and recommend improvements to operational processes and security protocols.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Stakeholder Management</b></h3><p></p><ul><li><b><br>
Act as the primary point of contact</b> for internal and external stakeholders, including legal, finance, and human resources departments, as well as law enforcement agencies.</li><li><b>
Collaborate with stakeholders</b> to ensure a coordinated and effective approach to risk management and fraud prevention.</li><li><b>
Present findings and recommendations</b> to stakeholders, gaining their support for new initiatives and changes.</li></ul><p>
Location:</p>
EGY Sheikh Zayed City - Park St. Complex, Building 3, El Bostan Street<p>
Language Requirements:</p><p>
Time Type:</p>
Full time2025-09-05<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Sr. Supervisor, Controls & Compliance

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
To operate and maintain the Services Management VAS nodes based on daily working hours &amp; On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements &amp; rules, and to implement required network changes with minimal impact on the customers.<b>
</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>Key Accountabilities &amp; Decision Ownership</b></h2>
</div><div><ul><li>Perform housekeeping and system monitoring to prevent problem before its occurrence.</li><li>
Act upon escalated alarms /complains from the services operations front line Team.</li><li>
Solve individual or Global Customers Complains through remedy system (Seibel) or mails.</li><li>
Implement required network configuration and operational changes including Upgrades &amp; expansions.</li><li>
Apply different configuration changes with minimal impact</li><li>
Launch commercial projects/ prepaid customers promo&rsquo;s and apply the required testing according to the agreed KPI&rsquo;s</li><li>
Escalate and follow up problems with vendors, evaluate &amp; implement their recommendations.</li><li>
Regular management update as per agreed on KPIs</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies, Knowledge, and Experience</b></h2>
</div><div><ul><li>1-3 years of relevant experience in telecom/IT.</li><li>
Sound technical capability and leadership skills.</li><li>
Excellent interpersonal and communication skills.</li><li>
Excellent presentation skills.</li><li>
Ability to work under pressure.</li></ul><p></p><p><b><br>
Must have technical / professional qualifications:</b></p><br>
<p></p><ul><li>
BSc of Engineering in Telecommunications or Computer science.</li><li>
Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.</li><li>
Advanced knowledge in IT operating systems (Unix, Linux &hellip; etc.) and system administration.</li><li>
Advanced knowledge of Database technologies, has a good knowledge in Data Base administration.</li><li>
Good knowledge on security and audit concept</li><li>
Hands on experience at Clustering solutions, Database Administration, virtualization &amp; Application servers Weblogic, TomCat &amp; Jboss</li><li>
Good knowledge of computer programing languages and scripting.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Messaging Support Tech Specialist

Explore 22+ Sr supervisor vas in Qos Jobs In Giza this September. Find roles across top companies and apply now to boost your career.

22 sr supervisor vas jobs IN Qos Jobs In Giza

Sr. Supervisor, VAS & IN QoS

Sr. Supervisor, VAS & IN QoS

LEAD, MOBILE PACKET CORE ENGINEERING

Sr. Supervisor, Corporate DN & Security Operations & Support

Sr. Supervisor, Network Quality of service and benchmarking analysis

Sr. Supervisor, Controls & Compliance

Messaging Support Tech Specialist