sr. customer service representative

Fleet Response

Fleet Response&rsquo;s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity &amp; inclusion Our commitment to diversity, equity &amp; inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work. Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response. Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients. Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Third Party Sr. Claims Representative. The Third Party Sr. Claims Representative is responsible for the day to day management of client accident claims from assignment through completion. The Third Party Sr. Claims Representative typically manages 3rd party claims, including repair and rental management, claimant communication, and client communication. Confirms coverage and liability are properly in order prior to assisting 3rd party customers with repairs and/or rental and proactively works with client. Provides operational input and guidance as needed to teammate and works with the Claims Supervisor and Claims Manager to ensure client and customer parameters and expectations are consistently met by the team. Job Summary: Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Third Party Sr. Claims Representative. A Third-Party Sr. Claims Representative manages the most complex, high-exposure claims, requiring significant independent judgment, a strategic mindset, advanced technical expertise, and exceptional negotiation skills. They manage claims with complex coverage, liability, damage issues, often involving sensitive customer interactions filed by a third-party claimant against our clients from initiation to closure. This role often involves mentoring the Third Party Claims Specialist. Essential Duties and Responsibilities Includes, but is not limited to, the following: First Notice of Loss (FNOL): Review and send loss notices to clients per client parameters. Administrative Support: Performing general administrative tasks such as mailing documents, creating documents, uploading documents, gathering documents, setting up tows &amp; handling a shared inbox. Information Gathering: Contacting various parties to obtain missing or additional information required for claim processing &amp; verification. Verify Coverage: Review the claim to ensure that the claim is covered. Investigate &amp; Determine Liability: Conduct thorough investigations to establish fault, or liability, for an incident. This includes interviewing the client, claimant, witnesses, and other involved parties, and reviewing police reports and other documentation. Identify Potential Fraud: watch for any signs of fraudulent activity, such as staged accidents or overstated claims, and refer suspicious cases to a Special Investigation Unit (SIU). Mitigating Cost: It is a fundamental duty aimed at controlling expenses while ensuring fair and prompt resolution of claims. Assess Damages: Evaluate the extent of damage, which can include property damage, repairs, total loss, loss of wages, loss of use, rental, towing, diminished value &amp; out-of-pocket expenses. Determine Total Loss vs Repair: Evaluate if the cost of repairs exceeds the value of the vehicle or property and handle the claim toward a total loss settlement if necessary. Manage Repairs: Monitor the progress of repairs to ensure the repairs are being completed timely and accurately. Manage Total Loss Claims: Perform detailed market research to determine the actual cash value (ACV) of a totaled vehicle. This involves analyzing vehicle history, local market comparable, and salvage value. Manage Rentals: verify coverage, explain terms, initiate rental arrangements, advise on non-covered events, rental duration, authorize extensions. Review and Authorize Supplements: Review additional repair costs submitted and approve payment while following guidelines. Ensure Compliance: Adhere to all federal and state laws and regulations governing the claims process. Maintaining Licensing: Maintain insurance adjuster licensing as required in all states. Communication: This requires clear, professional communication and strong interpersonal skills with all parties involved in the claim, including but not limited to peers &amp; leadership. Negotiate Settlements: Determine an appropriate settlement amount based on liability and damage assessment, then negotiate a resolution with the claimant, client or legal counsel. Maintain Claim Files: Ensure that all claim activity, notes, and correspondence are thoroughly and accurately documented. Set Reserves: Set and maintain appropriate financial reserves for each claim to ensure funds are available for potential settlement payments. Process Payments: Process timely &amp; accurate payments for vehicle repairs, total loss settlements, and other covered expenses. Workload and Metrics: Effectively manage a high volume of claims and meet key performance indicators (KPIs), such as average claim processing time, closure rates, and customer satisfaction scores. Finalize &amp; Close Claims: Ensure all necessary steps are completed, and all paperwork is filed before finalizing and closing the claim. Developing: Responsible for actively accepting, acting on, and implementing coaching and feedback to improve professional performance and development. Mentor &amp; Train: Responsibilities may include mentoring a team member and assisting in training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience: Associate degree (A.A.) or equivalent from a two-year college or technical school, or 2&ndash;4 years of related experience; combination of education and experience may be considered. Industry Experience: Prior experience in automotive, fleet management, claims management, or vehicle re-marketing strongly preferred. Third-party claims handling experience preferred. Licensing: Ability to obtain and maintain insurance adjuster licensing as required in all states. Key Skills &amp; Competencies: Strong oral and written communication, including the ability to simplify complex information and negotiate effectively with claimants, attorneys, and clients. Ability to analyze liability, assess damages, and evaluate complex claims accurately. Customer service and empathy, maintaining professionalism in difficult or emotional situations. Attention to detail with meticulous documentation and record-keeping. Proficiency with claims management systems and Microsoft Office. Strong investigative, analytical, and problem-solving skills. Ability to multi-task, prioritize, and manage a high volume of claims effectively. Knowledge of insurance principles, coverage, and legal/regulatory compliance is a plus. Mathematical/Analytical Skills: Calculate property depreciation, repair/replacement costs, and claimant lost wages. Evaluate multiple bids or vendor quotes to ensure fair settlements. Physical Requirements: Primarily sedentary work with occasional light lifting (up to 10 lbs). Close visual acuity for computer work, reading, and documentation. Ability to communicate clearly in person and via phone. Preferred Traits: Strong initiative and self-motivation. Dependable, punctual, and team-oriented. Adaptable to changing regulations, processes, and claim scenarios. Work Schedule A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule, after completion of training. This position works Monday through Friday, 8:00 AM until 5:00 PM. Additional Benefits: Competitive compensation and PTO 401(k) with employer contribution Medical, dental, vision, life, and disability insurance Several voluntary benefit options A flexible work environment with remote options post-probation

Third Party Sr. Claims Representative

The Home Depot

<div>Position Purpose:
The Pro Sales Representative Manager is responsible for leading and developing a high-performing sales team of Pro Sales Representatives focused on driving revenue growth, expanding market share, and building strong relationships with B2B customers. This role ensures the team executes sales strategies aligned with Pro goals, manages a strong sales pipeline, and converts leads into profitable sales. The Pro Sales Representative Manager coaches, trains, and mentors the Pro Sales Representative team by fostering a results-driven culture while maintaining accountability for an assigned customer portfolio. This role requires understanding of competitive industry trends, proactive pipeline management, and strong cross-functional collaboration to support The Home Depot&rsquo;s Pro growth strategy. 
 
Key Responsibilities:<ul><li>
30% - Customer Engagement &amp; Relationship Management - Provide solutions and guidance to direct reports for customer resolution. Oversee and support Pro Sales Representatives in identifying new sales opportunities. Partner with Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities. Serve as point of escalation for transaction and take partnership cross-functionally to ensure customer satisfaction.</li><li>
40% - Leadership &amp; Team Development Provide hands-on coaching, training, and mentorship in sales management and relationship building strategies. Foster a results oriented and customer focused culture that drives engagement and performance. Provide regular and timely performance feedback in order to improve and maintain team performance metrics. Recruit, develop, and lead a high-performing team of Pro Sales Representatives.</li><li>
30% - Operational Excellence - Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports. Oversee daily team operations, including workload distribution and ensuring service level quality. Track and analyze key performance metrics, including sales, gross margin, and customer engagement.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to the Pro Sales Representative Sr. Manager</li><li>
This Position has 10-14 Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul> 
Physical Requirements:
<ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul> 
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:
<ul><li>Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Strong leadership skills with the ability to motivate and develop sales associates</li><li>
Experience working with Salesforce or similar CRM</li><li>
Ability to analyze sales data and implement strategies to improve team performance</li><li>
Understanding and application of strategic planning to identify, target and execute plans for sales growth in areas like building supplies, construction, and lumber</li><li>
Experience within relevant specialty trade industry (i.e. plumbing, electrical, paint, HVAC, etc.) - with specific experience in at least one of the following: product knowledge, installation, retail sales experience or inside/outside sales for specific trade</li><li>
Construction experience - either practical on the job experience or sales within the construction industry</li><li>
Understanding and application of strategic sales planning to identify, target and execute plans for sales growth in their areas of expertise (electrical, plumbing, paint, construction methods, etc.)</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:
<ul><li>5</li></ul> 
Minimum Leadership Experience:
<ul><li>None</li></ul> 
Preferred Leadership Experience:
<ul><li>None</li></ul> 
Certifications:
None 
<ul><li>
</li></ul>Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Ensures Accountability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Trade Pro Sales Representative Manager - Electrical

<div>Position Purpose:
The Sr. Analyst, Site Operations is part of The Home Depot&rsquo;s Interconnected Experience (IX) team and plays a key role in monitoring and maintaining the health of our website and mobile app. This role serves as a critical link between the business, product management, technology, call centers, and product vendors to quickly identify and resolve customer experience issues. 
Key Responsibilities:<ul><li>
35% Build Relationships- Collaborate with Business product management, Vendors, Voice of the Customer, and IT engineering and operations teams to deliver the common online business goals. Proactively analyze and identify quality risks and develop business cases to address. Closely work with Customer Service Representative teams and appropriate tools (VoC) to analyze, identify, categorize customer issues and prioritize and channel it to appropriate teams for resolution.</li><li>
35% Single Point of Contact for Site-Proactively identify site related issues and drive for quicker resolutions based on the severity by engaging appropriate teams (Business, Vendor and IT issues). Participate in root cause analysis of high priority issues with Technology, Vendor and Product teams to ensure cross-functional representation. Partner with various business teams to accurately measure business impact for high priority incidents or issues.</li><li>
10% Communication-Communicate to all levels of business, IT and vendor teams.</li><li>
20% Process Oriented - Create and implement operational processes to drive optimal customer satisfaction, revenue, throughput and performance. Define SLAs for issue resolution and ensure they are met.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Sr. Manager Site Operations.</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in business administration, related field, or equivalent experience</li><li>
4+ years of eCommerce website engineering and/or operations experience</li><li>
Experience managing website business metrics.</li><li>
Proficiency with analytics tools for monitoring customer experience (e.g., Quantum Metrics, Embrace)</li><li>
Strong understanding of business operations and processes</li><li>
Solid knowledge of end-to-end purchase flow, customer journey, and fulfillment types</li><li>
Experience in customer-focused eCommerce roles</li><li>
Background in online retail with ability to communicate performance insights to leadership</li><li>
Experience collaborating with Product Management and Engineering teams</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Strong customer centric focus</li><li>
Self Motivated</li><li>
Ability to identify opportunities to automate</li><li>
Proven track record of taking ownership and driving meaningful results</li><li>
Exceptional interpersonal, communication skills</li><li>
Ability to collaborate and work with team</li><li>
Street smarts and willingness to roll up your sleeve and do what's necessary</li></ul></div>

Sr. Analyst, Site & App Operations

Information Technology Senior Management Forum

Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Simmons Bank

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank. As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers will be experts in marketing Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events and periodic &lsquo;At Work&rsquo; events. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. It is expected that Relationship Bankers are professional and positive Simmons Ambassadors while meeting and exceeding our client&rsquo;s expectations. All Relationship Banker Positions will receive the same training on all requisite products, services, needs based conversations, and other tools necessary to perform the role. The positions will be goaled with an increase in revenue expectation per position from RB I, to RB II, and then Sr RB. The Sr RB will also serve as a liaison for operational items with strong delegation skills. Essential Duties and Responsibilities Responsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)&rsquo; consumer loan portfolio(s); coach staff(s) (applies only to Sr RB in the absence of an AFCM) to sell and handle consumer loan requests in an effective manner Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions Performs other duties and responsibilities as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Skills Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization Embrace a team centric approach to collectively help our customers in an ever evolving and fast paced banking environment Coach and lead the branch team according to process and protocol in the absence of an AFCM Met or exceeded individual goals for the most recent 3 of 4 quarters Regularly conduct team kickoff and meetings with guidance of branch leadership Assume the role of SME (Subject Matter Expert) in branch as related to all product and services offerings Work jointly with branch leadership in guiding and reinforcing training with all junior associates Under the direction of Financial Center Manager, coach transactional associates toward conversation starters and improved referrals Education and/or Experience HS Diploma/GED Two years customer-facing and goal-oriented experience This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment. Please refer to (http:/mortgage.nationalwidelicensing.org) for more information Computer Skills MS Office programs Understand and utilize social media platforms to help share brand awareness and obtain market knowledge Other Qualifications (including physical requirements) Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town) Ability to provide support and guidance at other banking institutions within the market Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Senior Relationship Banker

BLACKSTONE MACHINERY TRADING LLC

SR. SERVICE ENGINEER for Diesel Generator (Warranty &amp; Service)Senior Service Engineer Full Job DescriptionJob Title: SR. SERVICE ENGINEER for Diesel Generator (Warranty &amp; Service)Location: Plot Q4-094, Saif Zone Sharjah UAEJob Type: Full TimeSalary: Competitive / Base on ExperienceVisa: SponsoredJob Summary:The Sr. Service Engineer is responsible for handling service 24/7, maintenance and warranty claims of diesel generators. The role combines technical expertise with warranty administration to ensure that customer complaints are resolved efficiently, and all warranty policies are adhered to. The engineer also acts as a liaison between service team, OEM&rsquo;s and customers regarding warranty matters.Key Responsibilities:Technical Service and Support<ul><li>Diagnose and repair diesel generator issues onsite and at service centers.</li><li>Conduct preventive maintenance, breakdown service, and load testing.</li><li>Support installation and commissioning with compliance to warranty terms.</li><li>Coordinate with OEM&rsquo;s for complex technical support or part replacements</li><li>Workshop and asset maintenance management</li></ul>Warranty Handling:<ul><li>Inspect, validate, and process warranty claims according to OEM standards</li><li>Document service history, failure analysis, and root cause reports for warranty jobs.</li><li>Ensure all claims are properly logged, justified, and supported with technical documentation.</li><li>Liaise with manufacturers for claim approvals, parts replacement, and payment follow-up</li><li>Manage all after sales activities to guarantee customer satisfaction</li></ul>Rental Fleet Operations and Maintenance<ul><li>Prepare generators before rental</li><li>Do regular maintenance (Change oil, filters, battery etc.)</li><li>Deployment and Management Generators on site</li><li>Arrange transportation and delivery to the customer&rsquo;s site</li><li>Handle installation, connection, and start-up of generators</li><li>Provide support for on-site during rental period</li><li>Do routine maintenance as per running hours</li><li>Fix any breakdowns quickly</li><li>After the project, remove the generator, inspect it, and return it to the yard</li></ul>Technical Expertise:<ul><li>Deep understanding of diesel engines, alternators, and control panels.</li><li>Proficiency with diagnostic tools and generator controllers (e.g., Deep Sea, ComAp).</li><li>Familiarity with OEM warranty processes and documentation.</li></ul>Team and Documentation:<ul><li>Supervise and guide junior service technicians during warranty repairs.</li><li>Maintain accurate job cards, inspection checklists, and warranty claim forms</li><li>Provide feedback to the design/manufacturing teams for recurring issues</li><li>Team management and maintenance planning and scheduling and job assigning to technicians</li></ul>QUALIFICATIONS:<ul><li>Education: Diploma/Bachelor's in Mechanical, Electrical, or Automobile Engineering.</li><li>Experience: Minimum 5&ndash;8 years in diesel generator service, with 2+ years focused on warranty claims or OEM coordination</li><li>Prior experience in an OEM-authorized service center.</li><li>Knowledge of ERP systems or warranty management software.</li><li>Certification from generator manufacturers (Cummins, Perkins, etc.).</li><li>Must be Arabic speaking and fluent in English Language</li></ul>WHAT WE OFFER:<ul><li>Competitive Salary base on your related experience</li><li>Opportunities for career growth and professional development</li><li>A collaborative and supportive work environment</li><li>Transportation allowance or company vehicle</li><li>Sponsored Visa</li><li>Medical Insurance</li></ul>HOW TO APPLY:ONLINE APPLICATION FORM: https://forms.gle/tmNYWHP5cNivbjHX6EMAIL: jobs@technpower.comWHATSAPP: +971564468685WEBSITE: www.technopowergroup.comJob Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthWork Location: In person

Maintenance Engineer - Generator Industry

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10000 sr. customer service representative jobs Near Me

Third Party Sr. Claims Representative

Trade Pro Sales Representative Manager - Electrical

Sr. Analyst, Site & App Operations

Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Senior Relationship Banker

Senior Relationship Banker

Maintenance Engineer - Generator Industry