sr. operations manager

GUARANTEE TRUST LIFE INS

<div><div><div><b>Guarantee Trust Life Insurance Company (GTL)</b> is currently seeking a <b>Sr. Operational Accounting Specialist</b><b> </b>to join our team!</div></div><p>
</p><div><div>Since 1936, GTL has offered cutting-edge insurance solutions and personalized service for our policyholders and distributors, while supporting personal growth and civic involvement from our employees. We&rsquo;re seeking candidates who are looking for meaningful work, who want to invest in their growth, and contribute to a company built on timeless virtues and best business practices.</div></div><p>
</p><div><div>This position is required to work on-site in our Chicagoland (Glenview, IL) office most days. Everyone receives 3 flexible remote days per month and 6 additional Friday PTO days each year! And, we offer half-day Fridays &ndash; every Friday!</div></div><p>
</p><div><div>The <b>Sr. Operational Accounting Specialist</b> position is an exceptional opportunity to contribute to our growing insurance company by handling a variety of functions for our policyholders, agents/brokers, and key stakeholders.</div></div><p>
</p><div><div><b>Responsibilities include:</b></div></div><h2 class="jobSectionHeader"><div>
Customer Support</div></h2><ul><li><div>
Serve as a key point of contact for agents, brokers, customers, policyholders, and internal partners by delivering responsive, high-quality support via email and phone.</div></li><li><div>
Respond to and resolve commission-related customer service inquiries by managing tickets accurately, efficiently, and with a strong focus on service quality.</div></li></ul><h2 class="jobSectionHeader"><div>
Systems and Process Support</div></h2><ul><li><div>
Develop your technical expertise by learning systems such as PeopleSoft and LifePro, and apply that knowledge to support a variety of essential daily and monthly business processes.</div></li><li><div>
Support the implementation and enhancement of technology solutions that improve operational efficiency and effectiveness.</div></li></ul><h2 class="jobSectionHeader"><div>
Commission Administration</div></h2><ul><li><div>
Build, maintain, and manage commission structures to ensure accuracy and alignment with business needs.</div></li><li><div>
Review commission statements and payment activity to help ensure commissions are processed accurately and on time.</div></li><li><div>
Help resolve commission discrepancies and identify opportunities to proactively improve processes and reduce future errors.</div></li></ul><h2 class="jobSectionHeader"><div>
Policy Accounting</div></h2><ul><li><div>
Support policy accounting activities by reviewing premium and policy transactions, validating data, and helping ensure accurate financial records.</div></li><li><div>
Research and resolve policy accounting discrepancies by analyzing transaction activity, partnering with internal teams, and supporting timely corrective action.</div></li><li><div>
Assist with policy accounting reconciliations, reporting, and month-end processes to help ensure completeness, accuracy, and compliance with internal standards.</div></li></ul><h2 class="jobSectionHeader"><div>
Accounting and Reporting</div></h2><ul><li><div>
Prepare, reconcile, and analyze commission-related accounting activity to support accurate financial reporting and timely month-end close processes.</div></li><li><div>
Research and resolve accounting variances by partnering with internal teams to validate data, investigate root causes, and support corrective actions.</div></li><li><div>
Maintain accurate commission and accounting records by reviewing transactions, supporting reconciliations, and ensuring documentation is complete and audit-ready.</div></li><li><div>
Support month-end and quarterly close activities by preparing reports, validating balances, and assisting with commission and general ledger-related analysis.</div></li></ul><h2 class="jobSectionHeader"><div>
Projects and Cross-Functional Initiatives</div></h2><ul><li><div>
Contribute to projects and process improvements related to Operational Accounting functions.</div></li><li><div>
Play an active role in finance initiatives and cross-functional projects that require strong problem-solving, organization, and attention to detail.</div></li></ul><div><div><b>
Education and Skills:</b></div></div><ul><li><div>
Bachelor&rsquo;s degree in Accounting, Finance, Business, or a related field, or equivalent combination of education and relevant experience.</div></li><li><div>
Experience in accounting operations, commissions administration, policy accounting, financial services, or a related business environment.</div></li><li><div>
Strong analytical and problem-solving skills, with the ability to research discrepancies, interpret data, and identify process improvements.</div></li><li><div>
High attention to detail and accuracy, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.</div></li><li><div>
Effective written and verbal communication skills, with the ability to collaborate across teams and provide excellent service to internal and external partners.</div></li><li><div>
Proficiency in Microsoft Excel and experience working with business systems such as PeopleSoft, LifePro, or similar platforms is preferred.</div></li><li><div>
Ability to learn new systems and processes quickly while supporting change, continuous improvement, and operational excellence.</div></li><li><div>
Contribute to projects and process improvements related to Operational Accounting functions.</div></li><li><div>
Play an active role in finance initiatives and cross-functional projects that require strong problem-solving, organization, and attention to detail.</div></li><li><div>
Estimated salary range for this position is $26-$34 per hour, commensurate with experience.</div></li></ul><p>
</p><div><div>The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.</div></div><div><div>
Provided eligibility requirements are met employees will be eligible for the following benefits:</div></div><ul><li><div>
Medical</div></li><li><div>
Health Savings Account (including employer contribution)</div></li><li><div>
Dental</div></li><li><div>
Vision</div></li><li><div>
Basic Life Insurance (full premium paid by employer)</div></li><li><div>
Voluntary Employee, Spouse and Child Life Insurance</div></li><li><div>
Short-Term and Long-Term Disability</div></li><li><div>
Paid Holidays</div></li><li><div>
Paid time off including vacation, personal days, and sick time</div><ul><li><div>
The amount of time off varies based on tenure and hours worked</div></li></ul></li><li><div>
401(k) and Profit-Sharing retirement plan</div><ul><li><div>
The company matches contributions up to 2% provided the employee contributes a minimum of 3%</div></li><li><div>
The company may make a discretionary contribution to the Profit-Sharing plan</div></li></ul></li></ul><div><div>
We invite you to learn more about Guarantee Trust Life by visiting our website: www.gtlic.com</div></div><div><div><b>
Stay connected with GTL News Via:</b></div></div><div><div><b>
Facebook: | Twitter: | LinkedIn:</b></div></div><div><div><b>
https://twitter.com/GTLNews</b><br>
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EOE m/f/d/v</div></div></div>

Sr. Operational Accounting Specialist

Vawint International Business Solutions

<p><b>About the Role:</b><br/>At Vawint International Business Solutions, we believe successful global operations are built through strategic leadership, operational efficiency, and strong international partnerships. We provide business consulting, trade support services, and operational management solutions that help organizations expand their reach, strengthen performance, and navigate complex international markets. We are looking for a Senior International Operations Manager who can oversee large-scale business operations while leading strategic initiatives, cross-border coordination, and operational performance improvements. You will manage multidisciplinary teams, support international business projects, and help create scalable systems that improve efficiency and service quality. You are not simply managing operations; you are helping organizations build sustainable growth across dynamic global markets.</p><p><b>Why Work With Us?</b></p><p><b>The Environment:</b><br/>We provide a professional and globally focused workplace where innovation, collaboration, and operational excellence are encouraged across every department and leadership level.</p><p><b>International Exposure:</b><br/>You will have direct involvement in international business initiatives, strategic partnerships, and operational planning that support long-term organizational expansion.</p><p><b>Business Innovation:</b><br/>We work across international trade, corporate consulting, and operational management solutions designed to improve efficiency, scalability, and business performance.</p><p><b>Growth:</b><br/>We support continuous professional development through leadership programs, global business workshops, and industry conferences that help our teams remain competitive in evolving international markets.</p><p><b>Key Responsibilities:</b></p><p><b>International Operations Leadership:</b><br/>Oversee daily business operations including international coordination, service delivery management, operational planning, and performance monitoring across multiple business functions.</p><p><b>Strategic Planning:</b><br/>Develop and implement operational strategies that improve business efficiency, strengthen international partnerships, and support sustainable organizational growth.</p><p><b>Team Leadership:</b><br/>Lead and mentor operational managers, project coordinators, business support teams, and administrative personnel. Conduct performance reviews and support employee development initiatives.</p><p><b>Business Development Support:</b><br/>Support international business expansion initiatives, partnership development activities, and operational improvements that strengthen organizational competitiveness.</p><p><b>Stakeholder Coordination:</b><br/>Collaborate with executive leadership, international clients, vendors, corporate partners, and internal departments to align operational goals and strategic priorities.</p><p><b>Performance Monitoring:</b><br/>Track operational KPIs, workflow efficiency, client satisfaction metrics, and service performance indicators while supporting continuous operational improvement initiatives.</p><p><b>Compliance and Risk Management:</b><br/>Maintain compliance with operational standards, international business regulations, company policies, and risk management procedures across all operations.</p><p><b>What We Are Looking For:</b></p><p><b>Experience:</b><br/>6+ years of experience in international operations, business management, trade operations, or corporate services leadership, including at least 1-2 years in a senior management role.</p><p><b>Leadership Skills:</b><br/>Strong experience managing cross-functional teams, coordinating international business activities, and maintaining high standards of operational performance and service delivery.</p><p><b>Industry Knowledge:</b><br/>Deep understanding of international business operations, trade coordination, process optimization, and organizational development strategies.</p><p><b>Technical Skills:</b><br/>Proficiency in operational reporting platforms, CRM systems, project management tools, workflow software, and Microsoft Office applications.</p><p><b>Communication Skills:</b><br/>Excellent English communication skills are required for executive reporting, stakeholder coordination, and international business collaboration. Additional language skills are considered an advantage.</p><p><b>Mindset:</b><br/>You are analytical, organized, and solution-oriented. You understand how to balance operational efficiency, strategic priorities, and client expectations while leading teams in fast-moving international business environments.</p><p>Pay: QAR17,000.00 - QAR23,000.00 per month</p><p>Work Location: In person</p>

Senior International Operations Manager

PharmaGlob Healthcare Solutions

<p><b>About the Role:</b><br/>At PharmaGlob Healthcare Solutions, we are committed to improving healthcare accessibility through efficient pharmaceutical operations, reliable medical supply management, and high-quality healthcare support services. We work closely with healthcare providers, distributors, and medical institutions to ensure the smooth delivery of pharmaceutical products and operational excellence across the healthcare sector. We are looking for a Senior Pharmaceutical Operations Manager who can oversee large-scale pharmaceutical operations while ensuring compliance, efficiency, and service quality across all operational processes. You will lead cross-functional teams, optimize supply chain workflows, and support operational strategies that directly impact healthcare delivery and business growth. You are not simply managing pharmaceutical processes; you are helping strengthen healthcare operations that support communities and medical institutions.</p><p><b>Why Work With Us?</b></p><p><b>The Environment:</b><br/>We provide a professional and fast-paced healthcare operations environment where collaboration, accountability, and innovation are encouraged across all departments.</p><p><b>Operational Excellence:</b><br/>We value leaders who can improve operational performance, strengthen healthcare service delivery, and implement systems that support long-term organizational success.</p><p><b>Industry Impact:</b><br/>Our work supports healthcare providers, pharmaceutical partners, and medical institutions through reliable operational processes and quality-focused pharmaceutical services.</p><p><b>Growth:</b><br/>We invest in continuous professional development through healthcare leadership programs, compliance training, and industry conferences that help our teams remain competitive in the evolving healthcare sector.</p><p><b>Key Responsibilities:</b></p><p><b>Pharmaceutical Operations Leadership:</b><br/>Oversee daily pharmaceutical and healthcare operations including inventory management, distribution coordination, supply chain activities, and operational performance monitoring.</p><p><b>Regulatory Compliance:</b><br/>Ensure compliance with healthcare regulations, pharmaceutical standards, safety procedures, and company operational policies across all operational activities.</p><p><b>Team Leadership:</b><br/>Lead and mentor operations teams, warehouse supervisors, and healthcare support personnel. Conduct performance reviews and support staff development initiatives.</p><p><b>Process Optimization:</b><br/>Develop and implement operational strategies that improve workflow efficiency, reduce operational risks, and strengthen service delivery standards.</p><p><b>Supply Chain Coordination:</b><br/>Manage relationships with suppliers, healthcare partners, logistics providers, and internal departments to ensure accurate and timely pharmaceutical distribution.</p><p><b>Performance Monitoring:</b><br/>Track operational KPIs, inventory performance, service quality metrics, and reporting systems to support data-driven operational improvements.</p><p><b>Stakeholder Management:</b><br/>Collaborate with executive leadership, healthcare providers, regulatory teams, and external partners to support operational objectives and business expansion.</p><p><b>What We Are Looking For:</b></p><p><b>Experience:</b><br/>6+ years of experience in pharmaceutical operations, healthcare supply chain management, or medical distribution services, including at least 1-2 years in a senior leadership role.</p><p><b>Leadership Skills:</b><br/>Strong experience managing healthcare operations teams, coordinating pharmaceutical workflows, and maintaining operational efficiency within regulated environments.</p><p><b>Operational Knowledge:</b><br/>Deep understanding of pharmaceutical operations, healthcare compliance standards, inventory management systems, and healthcare supply chain procedures.</p><p><b>Technical Skills:</b><br/>Proficiency in operational management systems, inventory tracking platforms, reporting tools, and Microsoft Office applications.</p><p><b>Communication Skills:</b><br/>Excellent English communication skills are required for operational coordination, reporting, and stakeholder management. Additional language skills are considered an advantage.</p><p><b>Mindset:</b><br/>You are analytical, organized, and solution-oriented. You understand how to balance operational efficiency, regulatory compliance, and service quality while leading teams in a fast-moving healthcare environment.</p><p>Pay: QAR16,000.00 - QAR21,000.00 per month</p><p>Work Location: In person</p>

Senior Pharmaceutical Operations Manager

FirstService Residential

<div><p><b>Description</b><br>
</p><br>
<b>Job Overview:</b><br>
As a Junior Manger, you&rsquo;ll be responsible for assisting in the management of properties in accordance with company policies, procedures, and standards. This individual will develop knowledge and skill in the areas of lease administration, income/expense management and administration, physical facilities management, and tenant relations.<br>
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<b>Your Responsibilities:</b><ul><li>
Acquires and maintains current knowledge of state regulatory agency statutes and each client&rsquo;s community&rsquo;s documents, policies and procedures.</li><li>
Assists with the field activities associated with a property or group of properties.</li><li>
Oversees the tracking and response to tenant service requests.</li><li>
Maintains tenant relation program and regular positive communication with each tenant.</li><li>
Performs quarterly property inspections.</li><li>
Coordinates insurance requirements for properties and associated vendors.</li><li>
Responsible for the development preparation and distribution of tenants&rsquo; manuals, emergency procedures and other necessary formalized tenant communication.</li><li>
Responsible for the preparation of check runs, capital trackers and funds and all other forms for approval by Community Association Manager.</li><li>
Assists in preparation of monthly reports.</li><li>
Assists in the development of operating and capital budgets.</li><li>
Assumes all other duties and responsibilities as directed by Community Association Manager.</li><li>
Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.</li><li>
Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.</li><li>
Follows safety procedures and maintains a safe work environment.</li></ul><br>
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<b>Skills &amp; Qualifications:</b><ul><li>
Two (2) years of experience as an on-site manager managing the property or building operations, such as staff and service contracts, preferred.</li><li>
Bachelor&rsquo;s degree in business or related field</li><li>
Certified and Licensed by the State of Florida for Community Association Management (CAM) preferred</li></ul><ul><li>
Strong working knowledge of customer service principles and practices.</li><li>
Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.</li><li>
Strong interpersonal skills.</li><li>
Computer literacy: Proficiency and working knowledge of Microsoft Office Applications.</li></ul><br>
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<b>Physical Requirements:</b><ul><li>
Physical demands include ability to lift up to 50lbs.</li><li>
Standing, sitting, walking and occasional climbing.</li><li>
Required to work at a personal computer for extended periods of time.</li><li>
Talking on the phone for extended periods of time.</li><li>
Ability to detect auditory and/or visual emergency alarms.</li><li>
On-call 24/7.</li><li>
Ability to work extended/flexible hours and weekends based on project requirements.</li><li>
Driving when necessary.</li><li>
Ability to respond to emergencies in a timely manner.</li></ul><b><br>
</b><br>
<b>Schedule:</b> Monday to Friday 8am - 4pm<br>
<br>
<b>What We Offer:</b><br>
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.<br>
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<b>Compensation: </b>$74,160.06 annually<br>
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<b>Disclaimer:</b><br>
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.<br>
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<b>Automated Employment Decision Tool (AEDT) Usage:</b> We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.<br>
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<b>Job Qualifications and Characteristics Assessed:</b> The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.<br>
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<b>Alternative Selection Process or Reasonable Accommodations:</b> Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.<br>
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<b>Requesting Information About the AEDT - NYC Local Law 144:</b> Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Jr. Manager Operations

The Home Depot

<p>Position Purpose:<br/></p><p>The Sr. Analyst, Pricing will support the efforts to provide subject matter expertise, project management, and analytical support to the development and execution of Pricing Strategies. The Sr. Analyst will perform analysis of data, build presentations, and will solve business questions using their insights, analytics, and judgement. The Sr. Analyst will work with cross functional partners, including marketing, ops, strategy and others to ensure end to end thinking on strategy and execution. The Sr. Analyst will also support merchants directly by helping them understand their business, test pricing strategies, and helping them achieve their objectives.<br/></p><p>Key Responsibilities:<br/></p><p>50% Design, implement and measure pricing actions to understand the trade-off between units, sales and gross margin. Utilize learnings to help merchants reach financial objectives<br/>20% Conduct research to become subject matter expert on a specific segment of pricing and statistical analysis<br/>10% Work across the organization and leverage cross functional teams to provide expert analytical support (i.e. domestic logistics or global supply chain costs<br/>20% Develop and deliver influential presentations that summarize complex analyses and drive effective business decisions<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This position reports to Manager.<br/>This position has 0 direct reports.<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 10% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>SQL and Tableau<br/>Master's degree in a quatitative field - Statistics, Supply Chain, Engineering, Operations, Finance or other<br/>Understanding of retail pricing<br/>Innate intellectual curiosity<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>2<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Ability to learn very quickly and independently<br/>Business acumen<br/>Proven ability to analyze, evaluate and interpret complex data<br/>Strong communication skills: verbal and written<br/>Proficient with PowerPoint, Excel, Access and other statistical software or pricing packages (i.e. SAS, Minitab, DemandTec)<br/>Ability to build relationships and work cross functionally with business partners<br/></p>

Sr Analyst, Pricing Analytics

SR Alambique Hospitality and Services

<p><b>Job Summary</b></p><p>SR Alambique Hospitality and Services is seeking an experienced and hospitality-focused Senior Guest Experience Manager to oversee guest relations operations, customer satisfaction initiatives, and hospitality service delivery across the organization.</p><p>This role is ideal for a professional who enjoys creating exceptional guest experiences, leading customer-focused teams, and improving hospitality operations in a fast-paced service environment. The successful candidate will play a key role in strengthening guest satisfaction, supporting operational excellence, and maintaining premium hospitality service standards.</p><p>We are looking for a proactive and service-driven leader with strong communication skills, hospitality operations experience, and a passion for delivering memorable guest experiences.</p><p><b>What You'll Do</b></p><ul><li>Oversee daily guest experience and hospitality support operations</li><li>Manage guest relations activities and customer engagement initiatives</li><li>Handle escalated guest concerns and ensure timely issue resolution</li><li>Monitor guest satisfaction metrics and identify opportunities to improve service quality</li><li>Collaborate with operational departments to maintain high hospitality standards</li><li>Support front office coordination, guest communication, and service delivery activities</li><li>Prepare operational reports, guest experience summaries, and performance updates for leadership</li><li>Supervise hospitality teams and support workforce coordination activities</li><li>Improve operational procedures related to hospitality service delivery and customer experience</li><li>Maintain accurate guest service documentation and operational reporting data</li><li>Support onboarding, coaching, and operational training activities for hospitality staff</li><li>Assist with continuous improvement initiatives related to hospitality operations and guest satisfaction</li></ul><p><b>Requirements</b></p><ul><li>5+ years of experience in guest experience management, hospitality operations, customer service leadership, or hotel operations</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing customer-facing workflows and hospitality support operations</li><li>Strong problem-solving and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced hospitality environment</li><li>Professional and guest-focused approach to operational leadership</li><li>Experience with hospitality systems, CRM platforms, and operational reporting tools preferred</li><li>Degree or diploma in Hospitality Management, Business Administration, or related field preferred</li></ul><p><b>Why Work With Us</b></p><p>At SR Alambique Hospitality and Services, we believe exceptional guest experiences are essential to hospitality excellence and long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen service standards, and continue developing their careers.</p><p>Our organization values professionalism, teamwork, customer satisfaction, and operational excellence. You will have the opportunity to lead meaningful guest experience initiatives while working alongside experienced professionals in a growing hospitality-focused environment.</p><p>الراتب المدفوع: ﷼١٨٬٥٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Senior Guest Experience Manager

Orion Lending

<div><p><b>Company Mission</b></p><p>
Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.</p><p>
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Position Summary</b></p><p>
The SR Business Analyst - Mortgage Systems is a specialized role within the Operational Excellence team, purpose-built to bridge mortgage operations knowledge and Vesta LOS system configuration. As the Vesta LOS pilot moves toward full production and the organization scales its loan channel capabilities, the demand for deep configuration knowledge, workflow translation, and requirements precision continues to grow. This role was created to meet that demand &mdash; and to ensure the OE team has the depth needed to deliver at pace.</p><p>
What sets this role apart from a traditional business analyst is the expectation of hands-on understanding of how Vesta is structured &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; so that requirements do not stop at the 'what' but extend to the 'how it configures.' The successful candidate is a natural translator: someone who can observe what a user does today and articulate exactly what that workflow looks like inside Vesta.</p><p>
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This is a high-impact, highly visible role for someone who wants to go deep on mortgage technology and become a true subject matter expert in LOS configuration. The SR Business Analyst - Mortgage Systems will work directly alongside the OE Manager, building configuration fluency over time and expanding the team's collective ability to support an enterprise-scale LOS implementation.</p><p>
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Specific Duties and Responsibilities</b></h5><p>
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Workflow Analysis &amp; Configuration Translation</b></p><ul><li>Analyze current-state mortgage workflows across all loan channels (Retail, Wholesale,</li></ul><p>
Conventional, FHA, VA, USDA, Non-Agency, DPA) and translate them into Vesta LOS configuration requirements.</p><ul><li>Document workflows at the task, objective, and logic level &mdash; identifying how existing processes</li></ul><p>
map to Vesta construct such as objectives, tasks, relevancy rules, automation triggers, and field behaviors.</p><ul><li>Produce configuration-ready requirement specifications using precise Vesta terminology: objective names, task names, field IDs, eligibility logic, and expected system behavior.</li><li>Partner with the OE Manager to understand configuration patterns and become capable of independently scoping configuration changes for review and approval.</li></ul><p>
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Ticket Intake &amp; Backlog Support</b></h5><ul><li>Own the intake and triage of Vesta pilot and Solutions Delivery tickets &mdash; translating user-reported symptoms into properly scoped configuration tickets that the admin team can act on without back-and-forth.</li><li>Apply Vesta configuration terminology to all ticket submissions, including objective name, task name, field reference, expected behavior, and configuration scope.</li><li>Support the OE Manager in clearing the open backlog of Solutions Delivery and pilot tickets by preparing fully formed requirements documents for pending items.</li><li>Track ticket status, blockers, and resolution timelines; provide regular reporting to the OE Manager.</li></ul><p>
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Requirements Gathering &amp; Documentation</b></h5><ul><li>Collaborate with Operations, Underwriting, Closing, Disclosure, and Account Management SMEs to gather requirements for new features, product launches, and workflow enhancements.</li><li>Produce Business Development Requirements documents that articulate both functional and configuration-level requirements, suitable for handoff to the Vesta admin team or for OE Manager review.</li><li>Ensure requirements move beyond 'what users need' to 'what Vesta must do' &mdash; producing configuration-level specifications that are immediately actionable by the Vesta admin team.</li><li>Maintain organized requirements and workflow documentation within project management tools (Jira, ClickUp, or equivalent).</li></ul><p>
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Configuration Knowledge &amp; Team Depth</b></h5><ul><li>Develop working knowledge of Vesta configuration architecture sufficient to contribute independently to configuration scoping, requirements writing, and workflow design discussions.</li><li>Participate in configuration review sessions, CRB decisions, and workflow design discussions alongside the OE Manager to build institutional knowledge.</li><li>Maintain configuration documentation, including workflow maps, objective/task inventories, and relevancy logic guides, to ensure configuration knowledge is shared and accessible across the team.</li><li>Identify documentation gaps in existing Vesta configuration and recommend improvements to support team scalability and onboarding.</li></ul><p>
Product Launch &amp; UAT Support</p><ul><li>Assist in requirements gathering and configuration scoping for new product launches including VA, USDA, Non-Agency, and DPA.</li><li>Support UAT cycles by reviewing test scenarios against configuration requirements and flagging gaps between expected and actual system behavior.</li><li>Coordinate with the Sr. Test Lead to ensure that test cases reflect the configuration-level intent of each workflow &mdash; not just the user-facing behavior.</li><li>Contribute to Closing &amp; Funding UAT completion and other deferred testing cycles as prioritized by the OE Manager.</li></ul><p>
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Vendor &amp; System Integration Awareness</b></h5><ul><li>Develop working knowledge of third-party integrations connected to Vesta &mdash; including Smart Fees, AUS engines (DU/LPA), pricing engines, and STAR &mdash; to understand how configuration decisions interact with downstream system behavior.</li><li>Participate in vendor discussions and system release reviews as needed to understand upcoming changes that may impact configured workflows.</li><li>Flag integration-related configuration risks during requirements development &mdash; identifying where a workflow change in Vesta may affect a connected system or trigger an unexpected downstream result.</li><li>Maintain awareness of the Vesta product roadmap and vendor release notes to proactively identify configuration opportunities or impacts relevant to current workstreams.</li></ul><p>
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Change Management &amp; Stakeholder Communication</b></h5><ul><li>Support the Manager of OE in communicating workflow and configuration changes to impacted operations teams &mdash; translating technical configuration updates into plain-language summaries that users can act on.</li><li>Assist in developing training materials, quick reference guides, and workflow documentation for end users when new features or configuration changes are released to production.</li><li>Participate in CRB (Configuration Review Board) meetings as a requirements and workflow resource &mdash; providing context on business need and workflow rationale to support configuration decisions.</li><li>Track open requirements items, pending decisions, and stakeholder approvals across active workstreams; provide regular status updates to the Manager of OE.</li><li>Work closely with Operations and the Ops Support team to improve the quality of ticket submissions &mdash; coaching team members on how to describe issues in configuration-actionable terms.</li><li>Partner with the Sr. Test Lead on requirements traceability &mdash; ensuring that what was configured aligns with what is tested.</li><li>Engage with Compliance, Risk, and Business stakeholders as needed to support CRB decision items and workflow reviews.</li><li>Communicate clearly across technical and non-technical audiences, translating configuration detail into plain business language and vice versa.</li></ul><p>
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Preferred Qualifications and Experience</b></h5><p><b>
Experience</b></p><ul><li>3&ndash;5+ years of mortgage operations, mortgage technology, or LOS support experience.</li><li>Direct experience with Vesta LOS strongly preferred; experience with Encompass, Empower, or similar enterprise LOS platforms considered.</li><li>Demonstrated experience as a Business Analyst, Systems Analyst, or LOS Analyst in a mortgage or financial services environment.</li><li>Proven ability to analyze mortgage workflows and translate them into system-level requirements or configurations.</li><li>Experience managing requirements through a full project lifecycle &mdash; from discovery and documentation through UAT validation and production release.</li></ul><p>
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Technical &amp; Domain Knowledge</b></p><ul><li>Working knowledge of Vesta LOS architecture &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; or the ability to develop this knowledge quickly under mentorship.</li><li>Understanding of mortgage loan workflows across multiple channels and product types including Conventional, FHA, VA, USDA, Retail, and Wholesale.</li><li>Familiarity with TRID, AUS (DU/LPA), pricing engines, fee engines (Smart Fees), and document automation concepts.</li><li>Comfort working in ticket and project management systems such as Jira, Click Up, or equivalent.
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</li></ul><p></p><p><b>Analytical &amp; Communication Skills</b></p><ul><li>Strong analytical skills with the ability to move fluidly between business process thinking and technical configuration language.</li><li>Exceptional written communication skills &mdash; capable of producing requirement documents that are precise, complete, and immediately actionable.</li><li>Ability to ask the right discovery questions of SMEs who may not know how to articulate their needs in system terms.</li></ul><p>
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Physical and Work Conditions</b></h5><p>
Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to the requirements of the role.</p></div><p></p>

Sr. Business Analyst - Mortgage Systems

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