sr. operations manager

Amazon

<div>
 
 Description
 
 
 
 Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
 </li>
 <li>
 Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
 </li>
 <li>
 Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
 </li>
 <li>
 Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
 </li>
 <li>
 Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
 </li>
 <li>
 Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
 
 
 </li>
 </ul>
 
 Additional Job Elements
 
 
 
 <ul>
 <li>
 Lift and move totes up to 49 pounds each
 </li>
 <li>
 Regular bending, lifting, stretching and reaching both below the waist and above the head
 </li>
 <li>
 Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
 </li>
 <li>
 Continual standing and/or walking an average of 5 miles daily
 </li>
 <li>
 Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
 </li>
 <li>
 Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or 2+ years Amazon experience.
 </li>
 <li>
 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
 </li>
 <li>
 Prior experience with performance metrics, process improvement and Lean techniques.
 </li>
 <li>
 Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Degree in Engineering, Operations or related field and MBA preferred
 </li>
 <li>
 Experience with a contingent workforce during peak seasons
 </li>
 <li>
 Ability to handle changing priorities and use good judgment in stressful situations
 </li>
 <li>
 Interest in long-term career development through assignments in multiple FCs across the nation
 
 
 </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
 
 
 
 
 Company
 
 - Amazon.com Services LLC
 
 
 Job ID: A2929931
</div>

Sr. Operations Manager, MEM1

ABM Industries Inc.

<div>The Senior Operations Manager is dedicated to one large, national strategic account. This role is responsible for strategically and tactically developing, aligning and implementing operations programs to deliver an exceptional customer experience in ABM&rsquo;s service category. This position will provide both hands on and strategic direction and leadership for all fulfillment centers in Southeast areas including but not limited to WI, IL (11 states total). This is a full-time, salaried / exempt position requiring 75% travel from your local airport to the Southeastern USA Region. The role reports to the Director for the region. 


Annual Salary: $110,000.00 US Dollars 
The pay listed is the salary for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Staff &amp; Management

Key job responsibilities:
<ul><li>Oversee operations and performance management of all ABM activity in client Fulfillment Centers.</li>
<li>Develop the operating standards and metrics for the ABM Program at all client Fulfillment Centers.</li>
<li>Enable the Senior Operations Managers to implement, inspect and enforce the standards with a goal of &ldquo;Zero Defect&rdquo;</li>
<li>Partner with the Sr. Manager for Specialty Operations to:
<ul><li>enable consistent ABM program performance across all client site types,</li>
<li>enable consistent communication to ABM field operations across all client site types, and</li>
<li>enable National Operations Mangers to address ABM performance issues in all client site types in their assigned territory</li>
</ul></li><li>Partner with the Director of Leadership Development to identify, train, assess and develop ABM Project Managers, Sr. Project Managers and Manager of Operations working in the client environment</li>
<li>Partner with the Business Operations Manager to:
<ul><li>develop client-specific metrics and reporting that will be used to drive Continuous Improvement of ABM&rsquo;s performance; and</li>
<li>ensure ABM pricing proposals for fulfillment centers are delivered on time, with high levels of accuracy and market-competitive rates</li>
<li>take action based on the daily, weekly and monthly reports developed by the ABM Operations Analysts</li>
<li>ensure ABM Accounts Receivables for Fulfillment Centers are managed with urgency</li>
</ul></li><li>Act as the second point of escalation for client Category Management regarding ABM operational performance in client Fulfillment Centers</li>
<li>Identify implementable opportunities to reduce ABM overhead expense across the fulfillment center portfolio</li>
<li>Act as an operations and account management consultant to ABM colleagues around the country working with this key account. Enable local teams to prepare, successfully implement and manage our services.</li>
<li>Oversee and monitor safety and security protocols for our processes and ultimately for our employees. Ensure proper training is conducted on the training schedule provided by our Health, Safety and Security department.</li>
<li>Drive the team to be Client centric, including developing strategies to enhance our customer service and growth, focusing on communication, service excellence, and efficiency to influence positive Client experience and feedback.</li>
<li>Ensure that all processes and procedures are consistent across all sites and maintain the documented process and training materials. Audit assigned locations regularly to ensure standard operating procedures are being adhered to.
</li><li>Drive Visual Controls, and Standard Work best practices in Warehouse Service Operations.</li>
<li>Keep current on information and technology affecting functional areas to increase innovation and make appropriate recommendations to executive leadership as necessary.</li>
<li>Provide strategic oversight and guide teams to identify, recommend and implement changes to improve productivity and reduce cost and waste. Analyze key metrics for each fulfillment center and ensure established goals are met in the areas of performance, quality, safety, Client satisfaction, budgetary plan, etc.</li>
<li>Challenge the current business process and direct management to eliminate waste by reducing non value-added activities.</li>
<li>Mentor leaders who thoroughly understand the work; live the philosophy of the Company and teach this philosophy to others. Encourage a culture that stops to fix problems, get quality right the first time and systematically solve root cause problems.</li>
<li>Work directly with and challenge other management and employees within the organization to identify problems. Assist colleagues in determining solutions that will allow the Company to achieve its goals in the areas of profit, growth, retention and Client satisfaction.</li>
<li>Initiate, coordinate and oversee major projects across fulfillment centers, including startup training etc.</li>
<li>Oversee and evaluate equipment and facilities maintenance program to ensure quality as well as operational efficiency.</li>
<li>Participate in and contribute to site performance reviews and recommend employee training and skill development activities.</li>
<li>Communicate company and portfolio issues and goals. Facilitate regular portfolio review and planning calls.</li>
<li>Other duties or projects as assigned.</li>
</ul>Minimum Requirements:
<ul><li>4+ years of distribution and/or fulfillment center experience, required</li>
<li>Ability to accomplish goals through others</li>
<li>Ability to improve processes</li>
<li>Ability to lead and influence people</li>
<li>Ability to maintain high individual productivity in a dynamic work at office / home / client site / airport environment</li>
<li>Analytical and problem solving skills</li>
<li>Excellent interpersonal skills; display empathy, understanding and patience with employees and external customers</li>
<li>Effective conflict resolution and negotiation skills</li>
<li>Effective time management and organizational skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Handle multiple projects simultaneously within established time constraints</li>
<li>Maintain confidentiality</li>
<li>Perform under strong demands in a fast-paced environment</li>
<li>Proficient computer skills, including experience with Microsoft Office Suite, internet</li>
<li>Respond professionally in situations with difficult employee/vendor/Client issues or inquiries</li>
<li>Strong attention to detail</li>
<li>Work independently as well as in a team environment</li>
<li>Work professionally with Client and co-workers, treating both with enthusiasm and respect</li>
<li>Working knowledge of continuous improvement</li>
<li>Domestic travel over 75% anticipated</li>
<li>As needed while at the client sites, there will be significant amounts of walking, handling pallet jack equipment, cleaning</li>
</ul>This is a full-time, salaried / exempt position requiring 100% travel from your local airport to the Southeastern USA Region.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
#350
<div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Senior Operations Manager

eZone Staffing, LLC

<div>
 
 
 About Us
 
 
 
 eZone Staffing LLC is a leading staffing and recruiting firm specializing in connecting top-tier talent with exceptional companies across various industries, including IT, Engineering, Healthcare, Finance, and more. With a strong reputation for delivering high-quality candidates, we help businesses build world-class teams efficiently.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a dynamic and experienced
 
 Sr. Manager - HR &amp; Operations
 
 to oversee and optimize our HR and operational functions. This individual will play a critical role in talent acquisition, compliance, employee engagement, day to day office operations and streamlining operational processes to enhance business efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 🔹
 
 HR Leadership &amp; Strategy
 
 
 <ul>
 <li>
 Develop and implement HR policies, procedures, and best practices tailored for the staffing and recruiting industry.
 </li>
 <li>
 Oversee end-to-end recruitment, onboarding, and retention strategies to maintain a high-performing team.
 </li>
 <li>
 Manage employee relations, ensuring compliance with Indian labor laws and staffing industry standards.
 </li>
 </ul>
 
 🔹
 
 Talent Acquisition &amp; Workforce Management
 
 
 <ul>
 <li>
 Collaborate with recruiters and hiring managers to attract top-tier talent for both internal and client-facing roles.
 </li>
 <li>
 Monitor and improve the hiring process, ensuring alignment with client demands and market trends.
 </li>
 <li>
 Maintain strong relationships with external stakeholders and hiring partners.
 </li>
 </ul>
 
 🔹
 
 Operations &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Indian employment regulations and background checks.
 </li>
 <li>
 Streamline HR operations, including payroll, benefits administration, and performance management.
 </li>
 <li>
 Optimize operational workflows to improve efficiency and reduce turnaround time for placements.
 </li>
 </ul>
 
 🔹
 
 Performance Management &amp; Employee Engagement
 
 
 <ul>
 <li>
 Drive a performance-based culture by implementing KPI-driven evaluation processes.
 </li>
 <li>
 Lead training and development initiatives to upskill employees and improve team effectiveness.
 </li>
 <li>
 Foster a positive work culture by organizing employee engagement programs and retention strategies.
 </li>
 </ul>
 
 🔹
 
 Process Improvement &amp; Technology Integration
 
 
 <ul>
 <li>
 Implement HR technology and ATS (Applicant Tracking Systems) to enhance hiring efficiency.
 </li>
 <li>
 Identify process gaps and introduce automation to improve workforce productivity.
 </li>
 <li>
 Analyze HR and operational metrics to drive data-informed decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 ✔️ Bachelor&rsquo;s/Master&rsquo;s degree in HR, Business Administration, or related field.
 
 
 ✔️ 8+ years of experience in HR &amp; Operations, preferably in the
 
 staffing &amp; recruiting
 
 industry (USA &amp; Canada focus preferred).
 
 
 ✔️ Strong knowledge of
 
 Indian labor laws, employment regulations, and compliance standards
 
 .
 
 
 ✔️ Proven track record in
 
 scaling recruitment operations and improving HR processes
 
 .
 
 
 ✔️ Experience with
 
 HRMS, ATS, payroll systems, and workforce management tools
 
 .
 
 
 ✔️ Exceptional leadership, communication, and problem-solving skills.
 
 
 ✔️ Ability to work in a
 
 fast-paced, high-growth
 
 environment and adapt to market changes.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 🌟 Competitive Salary
 
 
 🌟 Opportunity to work with a growing and dynamic team
 
 
 🌟 Leadership role with
 
 decision-making authority
 
 
 
 🌟 Collaborative and innovative work environment
 
</div>

Sr. Manager – HR & Operations

AL HAMZA GROUP OF COMPANIES

We Are Hiring!A reputable shipping and Logistics company is looking for qualified candidate to join our team having expertise and previous experience as a Sr. Operations Executive .Requirements:<ul><li>Bachelor&rsquo;s degree in Supply Chain, Logistics, Business, or related field.</li><li>4 + years of experience in shipping, logistics, or freight forwarding.</li><li>Strong knowledge of import/export procedures and documentation.</li><li>Proficiency in MS Office (Excel, Word, Outlook).</li><li>Excellent communication and negotiation skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Strong attention to detail and problem-solving skills.</li></ul>Responsibilities<ul><li>Manage end-to-end shipping and logistics operations (imports/exports).</li><li>Coordinate with freight forwarders, shipping lines, and transport vendors.</li><li>Ensure timely clearance of shipments and delivery to clients.</li><li>Track shipments and update clients regarding status and expected delivery.</li><li>Resolve operational issues, delays, or discrepancies efficiently.</li><li>Maintain records, reports, and compliance with company and regulatory policies.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth and learning opportunities within the logistics sector.</li><li>A collaborative and dynamic work environment.</li></ul>Location: Phase 2 ext DHA , Karachi, PakistanJob Type: Full-timePlease send your CV / Resume at:hr@pk.cpworldgroup.comWhat's App: 0301-3528439Job Type: Full-timeApplication Question(s):<ul><li>How many years of working experience do you have?</li><li>What would be your notice period if we proceed further?</li></ul>Work Location: In person

Sr. Operations Executive

Julphar

<div>The Sr. Line manager will lead, influence, and encourage sales team to achieve agreed sales goal and market share through attracting, developing, motivating, and retaining a workforce, while maintaining the company&rsquo;s image according to the company policies and professional ethics. 


Main Responsibilities:
<ul>
<li>Develops productive workplace environment.</li>
<li>Shapes team vision aligns with company vision and influence team mobilization toward setting gaols.</li>
<li>Meets or exceeds sales targets within agreed budgets, timescales and resource. (Sales volume, Market share, Sales Growth, Market expenses, Free medical sample and Human capital investment)</li>
<li>Responsible for the combined performance of the team and for ensuring that everyone within their team reaches their targets.</li>
<li>Attracts, develops and retains talented MIOs.</li>
<li>Coaches and develops team member&rsquo;s skills and performance.</li>
<li>Responsible for supervising, motivating and monitoring team performance.</li>
<li>Conducts quarterly performance review for direct report MIOs including with performance development plan.</li>
<li>Conducts annual performance appraisal report for direct report MIOs.</li>
<li>Works closely with KOL&rsquo;s customers building strategic partnership for mutual benefit.</li>
<li>Prepares monthly cycle plan; team visit plan, promotional message, promotional tools, customer &ndash; centric activities.</li>
<li>Ensures sales team executes well-planned sales calls and achieved agreed daily sales call plans covering assigned territory (No. of sales call, converge and frequency)</li>
<li>Works closely with marketing and supportive team to develop and execute sales tactics, tools and promotional materials.</li>
<li>Ensures country sales tactics are aligned with the core brand strategy provided by marketing department.</li>
<li>Manages records system; daily reports, customer profile &amp; marketing feedback reports.</li>
<li>Stays abreast of market and competitor dynamics, providing regular feedback reports to management.</li>
<li>Responsible for staying informed about the activities of health services in a particular area.</li>
<li>Attends regularly company meetings as per direct manager instruction.</li>
<li>Submits weekly &amp; monthly reports to direct manager as per country reporting system.</li>
<li>Responsible for ongoing prospecting for new business opportunities.</li>
<li>Responsible for effective communication with colleagues and relevant members of other teams, in order to understand, maximize and drive line achievement.</li>
<li>Builds desired skills, knowledge and attitude in coordination with direct coach.</li></ul> 


Requirements (Knowledge, Skills &amp; Attributes) 

<ul>
<li>Bachelor's degree in pharmacy or related science.</li>
<li>A minimum of 5 years&rsquo; experience in Pharmaceutical Field in Kuwait</li>
<li>English and Arabic Language is a must</li>
<li>High business and commercial acumen</li>
<li>High strategic and analytical skills</li>
<li>Excellent understanding to Customers and Market Insights</li>
<li>Driving Results and result orientation mind-set.</li>
<li>Excellent self-learning and development capabilities</li>
<li>Demonstrating corporate values and high ethical behaviours and Integrity in his day to day operation</li>
<li>Excellent coaching, training and monitoring skills</li>
<li>High emotional intelligence and understanding of performance drivers and motivational curve</li>
<li>Demonstrated collaborative skills and ability to work across boundaries</li>
<li>Leadership Capabilities</li>
<li>Account Management</li>
<li>Customer Relation Management</li>
<li>Excellent organizational and strategic planning skills</li>
<li>Excellent communication and listening skills</li></ul></div>

Sr. Line Manager

Porter

<div>
 
 
 Porter: Creating Impactful Journeys
 
 
 
 
 
 
 At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
 
 
 
 
 
 
 Why Porter?
 
 
 
 
 
 <ul>
 <li>
 Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
 </li>
 <li>
 Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
 </li>
 <li>
 Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
 </li>
 <li>
 Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
 </li>
 </ul>
 
 
 
 
 
 Be a Part of Something Extraordinary:
 
 
 
 
 
 
 If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution &ndash; where every day is an opportunity to redefine what's possible.
 
 
 If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
 
 
 
 
 
 
 Company URL: https://porter.in/
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Sr. Manager &ndash; Operations will lead and scale day-to-day operations for the Packers &amp; Movers business across multiple categories (Intercity, Intracity) across Pan India (Spread across 10 cities and expanding ).
 
 
 The role demands strong execution capabilities, people leadership, and the ability to translate business vision into operational excellence. The ideal candidate is someone who has multi-city operations in an experienced-focused business, managed high-performing teams, and has good comfort with data, and most importantly has the ability to understand ground realities well.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Operations Management
 
 
 <ul>
 <li>
 Drive day-to-day operations across business verticals with strong execution discipline.
 </li>
 <li>
 Plan supply for projected demand and ensure quality and operational standards.
 </li>
 <li>
 Allocate and manage city teams for on ground operational execution.
 </li>
 </ul>
 
 
 
 
 
 2. SOPs, GTMs &amp; Process Excellence
 
 
 <ul>
 <li>
 Implement SOPs and execute GTMs for new product launches and process rollouts.
 </li>
 <li>
 Identify operational inefficiencies and drive improvements in partnership with Product, Analytics, and Central teams.
 </li>
 <li>
 Ensure adherence to standards around quality, turnaround times, and customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Business &amp; Category Leadership
 
 
 <ul>
 <li>
 Lead geographic and category expansion by collaborating with cross-functional stakeholders.
 </li>
 <li>
 Manage P&amp;L for assigned categories along with other business co-owners.
 </li>
 <li>
 Build and execute strategic objectives (e.g. NPS improvement, New launches).
 </li>
 </ul>
 
 
 
 
 
 4. Market Intelligence &amp; Strategy
 
 
 <ul>
 <li>
 Track market trends around pricing, competition, and service quality to define short to medium (1 day- 6 months) term strategies
 </li>
 <li>
 Bring a strong eye for detail to understand micro-market nuances and routes, and tailor strategies accordingly for growth and customer experience.
 </li>
 </ul>
 
 
 
 
 
 5. Escalation &amp; Risk Management
 
 
 <ul>
 <li>
 Enable teams to handle escalations with excellence an discipline, identify recurring patterns, and drive long-term structural fixes.
 </li>
 <li>
 Ensure effective governance mechanisms for city operations.
 </li>
 </ul>
 
 
 
 
 
 6. Vision &amp; Roadmap
 
 
 <ul>
 <li>
 Create a clear operational vision and detailed roadmap for business excellence.
 </li>
 <li>
 Influence and lead multi-city teams through structured planning, communication, and performance management.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 
 Must-Have
 
 
 
 
 
 <ul>
 <li>
 Strong people leadership; prior experience handling a team of managers is essential.
 </li>
 <li>
 Experience managing multi-city operations with at least 20+ member teams.
 </li>
 <li>
 Excellent communication skills, with the ability to influence both leadership and ground teams.
 </li>
 <li>
 High comfort in using data and ground intelligence for decision-making.
 </li>
 <li>
 Deep on-ground bias with a roll-up-your-sleeves attitude and the willingness to travel to uncover and address real issues.
 </li>
 </ul>
 
 
 
 
 
 Good-to-Have
 
 
 
 
 
 <ul>
 <li>
 Experience in logistics, mobility, supply chain, or marketplace operations.
 </li>
 <li>
 Exposure to category management roles involving both strategy and execution.
 </li>
 <li>
 Ability to work cross-functionally and manage multiple stakeholders.
 </li>
 </ul>
</div>

Sr. Manager – Operations

CATRION

<div>
 
 
 Job Purpose Statement:
 
 
 
 The Sr. Manager &ndash; CPU Production oversees daily food production operations to ensure high-quality, safe, and timely output across assigned sections of the Central Production Unit. The role ensures compliance with customer specifications, airline standards, and food safety regulations while coordinating with cross-functional teams to maintain smooth operations. The position leads Section Heads and Supervisors, drives efficiency, reduces waste, and supports continuous improvement across production activities.
 
 
 
 Roles &amp; Responsibility
 
 
 <ol>
 <li>
 Lead daily production operations across all assigned sections (hot kitchen, cold kitchen, bakery, pastry, butchery, etc.) to ensure smooth workflow and consistent outcomes.
 </li>
 <li>
 Ensure food production meets customer specifications, portioning standards, and quality requirements.
 </li>
 <li>
 Oversee production planning to ensure labour, equipment, and materials are aligned with daily and weekly operational demand.
 </li>
 <li>
 Implement production schedules, processes, and work methods to ensure timely and efficient output.
 </li>
 <li>
 Monitor food quality, presentation, and sanitation standards, ensuring compliance with company and customer requirements.
 </li>
 <li>
 Maintain updated recipe standards, yields, and production guidelines for all assigned sections.
 </li>
 <li>
 Support menu trials, new product development, and improvements in collaboration with culinary development teams.
 </li>
 <li>
 Coordinate with Procurement and Stores to ensure availability of raw materials according to production needs.
 </li>
 <li>
 Monitor raw material usage, wastage, and yield, ensuring proper controls and reporting.
 </li>
 <li>
 Handle operational deviations, shortages, and unexpected production issues with corrective actions.
 </li>
 <li>
 Investigate and respond to customer complaints, identifying root causes and implementing corrective measures.
 </li>
 <li>
 Maintain communication channels with other departments (QA, Technical, Planning, Logistics) for seamless operations.
 </li>
 <li>
 Ensure staff follow established operating procedures, safety rules, quality standards, and hygiene protocols.
 </li>
 <li>
 Monitor equipment performance, reporting issues and coordinating with Technical for preventive maintenance.
 </li>
 <li>
 Prepare production operations reports, including output volume, quality findings, wastage, and resource utilization.
 </li>
 <li>
 Oversee manpower planning frameworks and ensure resources match production needs.
 </li>
 <li>
 Monitor productivity trends and ensure Supervisors manage individual performance.
 </li>
 <li>
 Support the performance appraisal process, providing feedback and documenting performance of team members.
 </li>
 <li>
 Identify training needs and support on-the-job training to build skills and improve productivity.
 </li>
 <li>
 Ensure compliance with hygiene, food safety, and temperature control standards in all production areas.
 </li>
 <li>
 Support seasonal or peak operations through proper planning and coordination.
 </li>
 <li>
 Maintain discipline and positive work environment, ensuring adherence to company policies.
 </li>
 <li>
 Monitor overtime usage, staffing efficiency, and labor productivity indicators.
 </li>
 <li>
 Review and refine work processes to enhance efficiency, reduce wastage, and improve output quality.
 </li>
 <li>
 Support budget preparation by providing operational assumptions and resource requirements.
 </li>
 <li>
 Implement cost-saving initiatives within production areas without compromising product quality.
 </li>
 <li>
 Ensure proper documentation for production activities, hygiene checks, waste logs, and quality records.
 </li>
 <li>
 Participate in operational meetings, providing updates and alignment with cross-functional teams.
 </li>
 <li>
 Ensure proper handover between shifts through structured briefings and communication tools.
 </li>
 <li>
 Perform other job-related duties as assigned.
 </li>
 <li>
 Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.
 </li>
 <li>
 Dealing with data and information according to their level of classification.
 </li>
 <li>
 Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.
 </li>
 <li>
 Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.
 </li>
 <li>
 Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.
 </li>
 <li>
 Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company's specific sensitive sites.
 </li>
 <li>
 Reporting Cybersecurity incidents.
 </li>
 </ol>
 
 
 
 
 
 Minimum Requirements for The Job:
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree in culinary arts, Hospitality Management, Food Production, Food Science, or related field.
 
 
 
 Years and Nature of Experience
 
 
 
 8 - 10 years of experience in large-scale food production or central kitchen operations.
 
 
 
 Knowledge, Skills &amp; Abilities
 
 
 <ul>
 <li>
 Strong understanding of large-scale food production processes (hot kitchen, cold kitchen, bakery, pastry, butchery, etc.).
 </li>
 <li>
 Knowledge of recipe standardization, yield control, portioning, and production costing.
 </li>
 <li>
 Ability to interpret specifications, menus, and plating guidelines.
 </li>
 <li>
 Strong capability in production planning, forecasting, and workflow optimization.
 </li>
 <li>
 Knowledge of raw material handling, storage standards, and temperature control.
 </li>
 <li>
 Familiarity with GACA, SFDA, and ISO 22000 requirements related to food safety.
 </li>
 <li>
 Experience using production documentation systems (batch sheets, production logs, temperature charts).
 </li>
 </ul>
 
 
</div>

Sr. Manager, Production CPU - RSG

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