sr. operations manager

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
  </li>
  <li>
   Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  </li>
  <li>
   Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  </li>
  <li>
   Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  </li>
  <li>
   Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  </li>
  <li>
   Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Job Elements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lift and move totes up to 49 pounds each
  </li>
  <li>
   Regular bending, lifting, stretching and reaching both below the waist and above the head
  </li>
  <li>
   Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
  </li>
  <li>
   Continual standing and/or walking an average of 5 miles daily
  </li>
  <li>
   Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
  </li>
  <li>
   Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work flexible hours as business demands, including overnight, weekends and holidays
  </li>
  <li>
   Bachelor&rsquo;s Degree or 2+ years Amazon experience.
  </li>
  <li>
   7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
  </li>
  <li>
   Prior experience with performance metrics, process improvement and Lean techniques.
  </li>
  <li>
   Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree in Engineering, Operations or related field and MBA preferred
  </li>
  <li>
   Experience with a contingent workforce during peak seasons
  </li>
  <li>
   Ability to handle changing priorities and use good judgment in stressful situations
  </li>
  <li>
   Interest in long-term career development through assignments in multiple FCs across the nation
   <br/>
   <br/>
  </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 <br/>
 <br/>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Amazon.com Services LLC
 <br/>
 <br/>
 Job ID: A3146127
</div>


Sr. Operations Manager

Amynta Group

<div><div>We&rsquo;re thrilled that you are interested in joining us here at the Amynta Group!</div><div></div>
We&rsquo;re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Sr. Operations Manager at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $65,000 to $95,000.<br>
<br>
The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 12/18/2025.<br>
<br>
We are seeking a highly organized and results-driven Sr. Operations Manager to oversee and optimize the daily operations within our automotive title department. The ideal candidate will have a strong background in operations management, preferably within the automotive title industry, and a proven ability to lead teams, streamline processes, and ensure compliance with industry regulations. This role requires a proactive leader with excellent problem-solving skills and a commitment to delivering high-quality service to our clients.<div></div><div>
We&rsquo;re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Sr. Operations Manager at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $65,000 to $95,000.</div><div></div><div>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES</div><div>
Operational Oversight:</div><ul><li>
Manage day-to-day operations of the automotive title department, including processing, verifying, and filing of titles and related documents.</li><li>
Develop and implement efficient workflows to ensure timely and accurate title processing and compliance with state and federal regulations.</li><li>
Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed.</li></ul><div>
Team Leadership:</div><ul><li>
Lead, mentor, and develop a team of title processors, ensuring they are well-trained, motivated, and equipped to meet departmental goals.</li><li>
Conduct regular performance evaluations and provide feedback and coaching to enhance individual and team performance.</li><li>
Foster a collaborative and positive work environment that encourages innovation and continuous improvement.</li></ul><div>
Process Improvement:</div><ul><li>
Identify opportunities to streamline operations, reduce costs, and improve service delivery.</li><li>
Implement best practices and leverage technology to enhance operational efficiency and accuracy.</li><li>
Work closely with IT and other departments to automate processes and integrate new systems as needed.</li></ul><div>
Compliance and Quality Assurance:</div><ul><li>
Working with the Compliance Officer, ensure all operations comply with state and federal regulations, industry standards, and company policies.</li><li>
Oversee quality control measures to ensure the accuracy and completeness of title documents.</li><li>
Stay current with changes in laws and regulations affecting the automotive title industry and adjust operations accordingly.</li></ul><div>
Client and Vendor Relations:</div><ul><li>
Working with the Account Manager, address any concerns or issues related to title processing operations.</li><li>
Maintain strong relationships with vendors, including DMV offices, couriers, and other third-party service providers.</li><li>
Negotiate contracts and service agreements with vendors to ensure the best possible terms.</li></ul><div>
Budget and Resource Management:</div><ul><li>
Develop and manage the departmental budget, ensuring efficient use of resources and adherence to financial goals.</li><li>
Forecast staffing needs and coordinate with HR to recruit and onboard new team members as necessary.</li><li>
Monitor and control departmental expenditures to stay within budget.</li></ul><div>
Reporting and Communication:</div><ul><li>
Prepare and present regular reports on operational performance, including productivity, turnaround times, and compliance.</li><li>
Communicate operational updates and strategic initiatives to senior management and other stakeholders.</li><li>
Ensure clear and effective communication within the department and across other teams.</li></ul><div></div><div>
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION &amp; EXPERIENCE)</div><ul><li>
Bachelor&rsquo;s degree in business administration, Operations Management, or a related field, or equivalent experience.</li><li>
5+ years of experience in operations management. Experience in the automotive title industry is a plus.</li><li>
Strong knowledge of state and federal regulations related to automotive titles.</li><li>
Proven leadership skills with experience managing a large hourly workforce and developing strong, high-performing teams.</li><li>
Excellent problem-solving abilities and a track record of process improvement.</li><li>
Proficiency in using operations management software and tools; experience with title management systems is a plus.</li><li>
Exceptional communication, negotiation, and interpersonal skills.</li><li>
Ability to work in a fast-paced environment and manage multiple priorities simultaneously.</li></ul><div></div><div>
The Amynta Group (the &ldquo;Company&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.</div><div></div><div>
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.</div></div><div></div>

Senior Manager, Operations

Westchester Medical Center Health Network

<div><div><div><div><div><div><p><b>Job Title: </b>Sr Manager, Contract
</p><p><b>Company: </b>Good Samaritan Hospital
</p><div><p><b>City/State: </b>Suffern, NY
</p></div><p><b>Category: </b>Executive/Management
</p><p><b>Department: </b>Admin - Charity Corp.
</p><p><b>Union: </b>NO
</p></div><div><p><b>Position: </b>Full Time
</p><p><b>Shift: </b>Days
</p><p><b>Req #: </b>11421
</p><p><b>Posted Date: </b>Dec 23, 2025
</p><p><b>Hiring Range: </b>$47.64 - $60.30</p></div><p></p><div><div><br>
<div>
</div></div></div></div></div></div></div><div><h3 class="jobSectionHeader"><b>Job Details:</b></h3>
<p>The Sr. Manager, Contracts collaborates with internal business personnel with respect to implementing contract terms upon full execution of agreement to facilitate operations, monitor contract term expirations, potential renewals, and anniversary dates.</p>
<p></p><p><b>Responsibilities</b><b>:</b></p>
<ul><li>Responsible for drafting amendments and contracts.</li></ul>
<ul><li>Answer all incoming telephone calls and inquiries for legal department relating to contracts.</li></ul>
<ul><li>Assists with drafting physician agreements and clinical services agreements.</li></ul>
<ul><li>Obtains fair market value analysis assessments and review for market area.</li></ul>
<ul><li>Report status of current contract statuses and processes to senior management with respect to physician and clinical agreements.</li></ul>
<ul><li>Creates language standards and rules for existing and new contracts.</li></ul>
<ul><li>Serves as a liaison between internal and external parties during contract development and negotiation stages.</li></ul>
<ul><li>Drafts termination letters and breach notices.</li></ul>
<ul><li>Resolves any existing contract conflicts.</li></ul>
<ul><li>Acts as a liaison between Legal and Outside Counsel for all physician contracting arrangements.</li></ul>
<ul><li>Oversees physician payment process relating to: (i) Physician and Mid-levels Professional Development Allowances through Concur Solutions to ensure compliance with contract terms and travel and reimbursement policy; (ii) Medical Directorships; (iii) Physician Employment Agreement; (iv) Physician Services Arrangements; (v) Production Compensation; (vi) Quality Incentive Payments; (vii) Base Salary adjustments; and (viii) any other required contractual Physician payment all in accordance with contract terms.</li></ul>
<ul><li>Manages Contract Disbursement Coordinator Staff (1) daily for follow up and issuance of physician payments.</li></ul>
<ul><li>Serves as the go-to person for all physician related payments as it relates to the Western Region.</li></ul>
<ul><li>Acts as a liaison between WMC Attorneys and Senior Management for the Western Region.</li></ul>
<ul><li>Responsible for maintaining contact with Finance for all contract required and related payments for contractual payment obligations and timeliness.</li></ul>
<ul><li>Logs in and process all contract requests into contract log.</li></ul>
<ul><li>Prepares contract word versions and drafting package for every contract to WMC attorney for review.</li></ul>
<ul><li>Assists with execution of contracts on a daily basis and maintains appropriate contact with all internal departments for status inquiries on contracts.</li></ul>
<ul><li>Processes all legal invoices for payment and track costs of payments.</li></ul>
<ul><li>Onboards new employees to Department, as needed.</li></ul>
<ul><li>Performs other duties as assigned.</li></ul>
<p></p><p><b>Qualifications/Requirements:</b></p>
<p></p><p><b>Experience: </b>5 years in contract management or related experience required.
</p><p></p><p><b>Education: </b>Bachelor&rsquo;s degree required. Master&rsquo;s degree preferred.</p>
<p><b>About Us:
</b></p><p><b>Good Samaritan Hospital</b></p>
<p>Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area&rsquo;s leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children&rsquo;s Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.</p>
<p><b>Benefits:
</b></p><p>We offer a comprehensive compensation and benefits package that includes:</p>
<ul>
<li>Health Insurance</li>
<li>Dental</li>
<li>Vision</li>
<li>Retirement Savings Plan</li>
<li>Flexible Savings Account</li>
<li>Paid Time Off</li>
<li>Holidays</li>
<li>Tuition Reimbursement</li></ul></div></div><p></p>

Sr Manager, Contract

EgyBell

<div>
 <p>
  EgyBell is hiring a Sr. Operations &amp; Maintenance Supervisor
  <strong>
  </strong>
  for a multinational financial organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operations and Maintenance Management:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Oversee daily maintenance activities to ensure equipment reliability and facility functionality.
  </li>
  <li>
   Develop and implement maintenance plans to minimize downtime and optimize performance.
  </li>
  <li>
   Coordinate with relevant departments to streamline operational processes and enhance efficiency.
  </li>
  <li>
   Provide efficient recommendations to the First Operations &amp; Maintenance Officer regarding proposed expenditures.
  </li>
  <li>
   Receive HR requests for new hires' space allocation, design, and procurement for each new hire.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Contractors Management:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Evaluate and select contractors for specific maintenance tasks or projects.
  </li>
  <li>
   Monitor contractor performance to ensure adherence to quality standards and timelines.
  </li>
  <li>
   Facilitate communication and collaboration between in-house teams and external contractors.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Others:
  </strong>
 </p>
 <ol>
  <li>
   Perform other duties as required by the nature of the position and/ or as requested by management.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  4 &ndash; 6 years of experience.
 </p>
 <p>
  Bachelor&rsquo;s Degree in Engineering or any related field.
 </p>
 <p>
  Excellent in English is a must
 </p>
 <p>
  <br/>
 </p>
 <p>
  Technical Skills:
 </p>
 <ul>
  <li>
   Proficiency in Microsoft Office applications.
  </li>
  <li>
   Proficiency in AutoCAD 2 is a must
  </li>
  <li>
   HVAC certified is an added advantage.
  </li>
  <li>
   Electrical control diploma
  </li>
  <li>
   Solid knowledge of different building systems.
  </li>
 </ul>
 <p>
 </p>
</div>


Sr. Operations & Maintenance Supervisor

QatarEnergy

<div>
 <strong>
  Primary Purpose Of The Job
  <br/>
  <br/>
 </strong>
 We are seeking a highly skilled Sr. Contract Analyst with experience in Agency &amp; Bunker operations to coordinate operational execution and financial administration of shipping agency activities for QatarEnergy&rsquo;s LNG fleet worldwide. This role also supports bunker procurement and related commercial and financial tasks, ensuring timely, compliant, and cost-efficient operations.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage all agency-related financial activities, including prefunding requirements and validation of port expenses.
  </li>
  <li>
   Maintain Suez Canal incentive files and reconcile monthly/annual Statements of Account.
  </li>
  <li>
   Forecast agency advances and coordinate with Finance and Hub Agents for timely funding.
  </li>
  <li>
   Nominate surveyors and agents, review port documentation, and ensure compliance with contracts and audit standards.
  </li>
  <li>
   Prepare and distribute financial reports and monitor agency performance against KPIs.
  </li>
  <li>
   Support bunker fuel procurement and administrative tasks, including SAP entries and cost verification.
  </li>
  <li>
   Assist with Emission Unit Allowance (EUA) procurement and compliance with environmental regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 years of industry experience with strong understanding of financial activities and contract administration
  </li>
  <li>
   Good analytical skills.
  </li>
  <li>
   Understanding of fundamentals of spreadsheet modelling and operation.
  </li>
  <li>
   Strong English verbal and written English communication.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Qualifications
  <br/>
  <br/>
 </strong>
 Bachelor's degree in accounting, Business Administration, Economics or Shipping.
</div>


SR. CONTRACT ANALYST - AGENCY AND BUNKER OPERATIONS

Moove

<div><p><b>About Moove</b></p><p>
Moove is building the world&rsquo;s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.</p><p>
Moove&rsquo;s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector.</p><p><b>
About the Role</b></p><p>
As a Sr. Manager-Operations at Moove, you will be at the forefront of managing and expanding our urban mobility operations within your assigned city. You will oversee a wide range of responsibilities, including fleet operations, driver management, customer support, and partnerships with local stakeholders. Your role will involve optimizing the efficiency and reliability of our transportation services, ensuring exceptional customer experiences, and driving sustainable growth in your city. Join us in revolutionizing urban mobility and shaping the future of transportation in your community.</p><p><b>
What You&rsquo;ll be Doing</b></p><ul><li>Set-up, Lead, and Scale Moove's business operations in your city.
</li><li>Manage and Coach the Operations Team Leads.
</li><li>Craft and achieve business goals with regards to operational excellence, profitability, and Driver experience.
</li><li>Work closely with the Head of Operations to drive projects and resolve any operational issues.
</li><li>Manage City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times
</li><li>Lead daily stand-ups to review City Ops data and plan the next course of action
</li><li>Lead the charge on ensuring timely and full collection of all driver receivables
</li><li>Facilitate timely on-boarding of vehicles and support vehicle supply activities.
</li><li>Support in-country initiatives to promote Driver Safety and Driver Diversity.
</li><li>Lead deployment and quality of supply chain (i.e. Moove Driver-partners)
</li><li>Collaborate with marketing teams to initiate creative local strategies and user growth campaigns
</li><li>Work with Central Ops and other city managers to help scale our other cities through developing and sharing best practices
</li><li>Lead local regulatory concerns with our Policy, Legal, and Communications teams.</li></ul><p><b>
What You will need for this position</b></p><ul><li>Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically.
</li><li>A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.
</li><li>A minimum of 8 years of experience, but we will consider candidates with less experience if they meet our other requirements
</li><li>Operational experience is a plus; knowledge of the automotive industry is not required but is a plus.
</li><li>Excellent communication, organization, and project management skills
</li><li>Balance attention to detail with swift execution - we need to do things quickly, and We need to do them well. Balancing those can be challenging, and this should be a strength of yours
</li><li>Ability to prioritize important and urgent activities
</li><li>Excellent organizational skills and attention to detail.
</li><li>Excellent time management skills with a proven ability to meet deadlines.
</li><li>Strong analytical and problem-solving skills.
</li><li>Excellent verbal and written communication skills.
</li><li>MBA will be a preferred, but not a mandatory requirement
</li><li>Growth mindset to scale up products and new geographies
</li><li>Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals.</li></ul><p><b>
Key Metrics
</b></p><ul><li>Monthly P&amp;L output - Actuals vs Targets
</li><li>Monthly Rental collection - Actuals vs Targets
</li><li>Fleet Utilization % of the fleet - Actuals vs Targets
</li><li>City Driver Partner satisfaction score
</li><li>Fleet Safety
</li><li>Overall expenses - Actuals vs Targets
</li><li>Overall Fleet Growth and Top Line Growth
</li><li>New product launch and execution
</li><li>Team Morale &amp; Attrition %
</li><li>Team Diversity
</li><li>Advertising execution of campaigns</li></ul><br>
<b>
Who You'll Be Working with:</b><p>
Directly reporting to our General Manager, and closely working with our Operations Team.</p><p><b>
About the team</b></p><p>
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.</p><p>
Moove is strongly committed to diversity within its community. The Company&rsquo;s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.</p><p><b>
Pre-hiring Notice: </b>Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.</p><p><b>
EEO Statement:</b> Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.</p><p><b>
Moove: </b>Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.</p></div>

Sr. Manager Operations (Mumbai)

Syniverse

<div><div>Syniverse is the world&rsquo;s most connected company. Whether we&rsquo;re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world&rsquo;s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we&rsquo;re able to provide our incredible talent with an innovative culture and great benefits.</div><div></div><div>
Who We're Looking For</div>
The Sr Operations AnalystI is a full contributor, responsible for providing technical solutions to exceptionally difficult problems. This position requires that the analyst learn advanced components of applications and associated environments as well as the tools that support the ongoing maintenance of the applications. A successful sr analyst will demonstrate accountability for the tasks assigned to them and work well in the constructs of a team environment.<br>
Other responsibilities include attending and participating in team meetings, follow all company processes and procedures relevant to software development activities and to provide research and analysis to support the troubleshooting / problem reporting as defined by level three support. Assist in the requirements phase for projects: Apply current telecommunications knowledge and research current standards documents to keep up with the continuing changes in the industry.<ul><li></li></ul><div>
Some of What You'll Do</div><div><div><div>
Scope of the Role:</div></div><div><ul><li><div>
Direct Reports: This is an individual contributor role with no direct reports</div></li></ul></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li><div>
Provide Technical support, determine the root cause of the problem(s), and find appropriate solutions.</div></li><li><div>
Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.</div></li><li><div>
Analyze metrics and identify the possible reasons for any achievements or deviations.</div></li><li><div>
Participate in ticket review and ensure the appropriate solution is provided.</div></li><li><div>
Create status reports on the activities performed as per management requirement.</div></li></ul></div></div><div><div><ul><li><div>
Provide documentation on newly discovered solutions and develope production ready solution support scripts.</div></li><li><div>
Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.</div></li><li><div>
Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs</div></li><li><div>
Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.</div></li><li><div>
Provide guidance to more junior team members and act as resource for questions and reference.</div></li></ul></div><div></div><div><div><br>
Experience, Education and Certification:</div></div><div><ul><li><div>
Bachelor degree in computer science, electronics or telecommunication or equivalent experience.</div></li><li><div>
5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.</div></li><li><div>
Prior experience in Telecom Operations preferred.</div></li></ul></div><div></div><div><div><br>
Additional Requirements:</div></div><div><ul><li><div>
24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift</div></li><li><div>
Ability to communicate status updates effectively to the project team and management.</div></li></ul></div></div><div><div><ul><li><div>
Ability to work independently as well as in a team environment.</div></li><li><div>
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.</div></li></ul></div></div><div></div><ul><li></li></ul><div>
Why You Should Join Us</div><div></div><div>
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.</div><div></div><div>
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.</div><div></div><div>
Know someone at Syniverse?</div><div>
Be sure to have them submit you as a referral prior to applying for this position.</div></div>

Sr Operations Analyst

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