sre lead

PetroApp

<div>About PetroApp
PetroApp is building a modern technology platform, helping customers and partners move faster with confident, reliable systems. As we scale our engineering organization, we&rsquo;re investing in both world-class reliability and pragmatic, high-impact security.
The Role
We&rsquo;re hiring a Security Lead with a strong DevOps/SRE background to build and lead our security practice while remaining hands-on across cloud infrastructure, CI/CD, and production reliability.
You&rsquo;ll own the security strategy across the SDLC and production environment, embed security into developer workflows, lead vulnerability management and penetration testing with external vendors, and work closely with our Platform/DevOps/SRE team to ensure PetroApp&rsquo;s systems are both secure and reliable.
What You&rsquo;ll DoSecurity Leadership &amp; Strategy<ul><li>
Own the overall security roadmap and strategy for PetroApp, aligning it with business and product priorities.</li><li>
Act as the primary security point of contact for engineering and leadership.</li><li>
Define, document, and maintain security policies, standards, and guidelines for engineering teams.</li><li>
Lead risk assessments, threat modeling, and security design reviews for major initiatives.</li><li>
Define and track key security KPIs and report status, risks, and progress to leadership.</li></ul>
DevSecOps &amp; SDLC Security<ul><li>
Embed security into the SDLC by integrating SAST, DAST, dependency and container scanning, and IaC scanning into CI/CD pipelines.</li><li>
Establish secure coding practices and patterns; provide guidance and reviews for high-risk changes.</li><li>
Set up and maintain secrets management and secrets detection across repos and environments.</li><li>
Drive vulnerability management: triage findings, prioritize remediation, track SLAs, and verify fixes.</li><li>
Partner with engineers to ensure security controls are automated and developer-friendly.</li></ul>
Cloud &amp; Platform Security (with SRE Mindset)<ul><li>
Own and continuously improve the cloud and platform security posture (IAM, networking, encryption, key management, hardening).</li><li>
Design and enforce least privilege access models and secure-by-default infrastructure baselines.</li><li>
Ensure security is built into core platform components such as Kubernetes, service-to-service communication, and data stores.</li><li>
Collaborate with SRE/DevOps on secure, resilient architectures, covering scalability, failover, and disaster recovery.</li></ul>
Reliability &amp; Incident Collaboration<ul><li>
Collaborate with SRE/DevOps to maintain high availability and reliability of production systems.</li><li>
Contribute to observability and monitoring with a security lens: actionable alerts, meaningful logging, and traceability.</li><li>
Participate in incident response for security-related events, including root cause analysis and long-term fixes.</li><li>
Help improve on-call and incident processes where security and reliability intersect.</li></ul>
External Security Engagements &amp; Enablement<ul><li>
Own relationships with external security vendors, including penetration testing and security assessments.</li><li>
Scope, coordinate, and manage penetration tests; track findings through to remediation and retesting.</li><li>
Coordinate security-related input for audits, certifications, and customer security questionnaires as needed.</li><li>
Run security awareness and training initiatives tailored to engineers and operational teams.</li></ul> 
Requirements 
 
What We&rsquo;re Looking For (Must-Have)<ul><li>
5+ years of experience across DevOps/SRE/Platform Engineering and application/infrastructure security, with at least 2&ndash;3 years as a primary security owner or lead.</li><li>
Proven experience leading or owning security in a cloud-native, product-focused company.</li><li>
Strong DevOps/SRE background: operating production workloads, on-call experience, CI/CD ownership, automation, and infrastructure-as-code.</li><li>
Deep understanding of cloud security fundamentals (AWS/GCP): IAM, networking, encryption, logging, monitoring.</li><li>
Hands-on experience integrating security tooling into CI/CD pipelines (SAST, DAST, dependency scanning, container/IaC scanning).</li><li>
Solid Linux and networking fundamentals; comfortable debugging complex production and security issues.</li><li>
Experience with containers and orchestration (Docker/Kubernetes) and securing them in production.</li><li>
Practical knowledge of OWASP Top 10, common attack vectors, and secure coding principles.</li><li>
Experience managing penetration tests and/or security assessments, including scoping, coordination, and remediation follow-up.</li><li>
Excellent communication and stakeholder management skills&mdash;able to influence and drive change without blocking delivery.</li></ul>
Nice to Have<ul><li>
Experience building or operating within security frameworks/compliance programs (e.g., ISO 27001, SOC 2, PCI) relevant to PetroApp&rsquo;s domain.</li><li>
Exposure to WAF, API security, service mesh security, and zero trust patterns.</li><li>
Experience with SIEM/SOAR, security analytics, and detection engineering concepts.</li><li>
Hands-on involvement in bug bounty programs or coordinated vulnerability disclosure processes.</li><li>
Coding ability in at least one backend language (e.g., Python, Go, Node.js, Java) to build security tooling and automation.</li><li>
Experience mentoring or managing engineers with a focus on security and platform engineering.</li></ul> 

Benefits 
<ul><li>
You will own and shape the security function in a high-impact, hands-on lead role.</li><li>
You&rsquo;ll work at the intersection of security, reliability, and platform engineering, directly influencing how PetroApp scales.</li><li>
Opportunity to work with a modern tech stack and a team that values pragmatism, automation, and continuous improvement.</li><li>
A culture that cares about doing the right thing for customers and partners, with leadership support for investing in security and reliability.</li></ul></div>

Security Lead

Wells Fargo

<div>About this role 
 
Wells Fargo is back in the office collaborating for fabulous outcomes! 
 
This role is a hybrid position and in the office three days a week. 
 
There is no visa sponsorship or visa transfers for this role. 
 
Wells Fargo is seeking a Cybersecurity Senior Manager, Executive Director to lead the Site Reliability Engineering (SRE) function for our Identity &amp; Access Management (IAM) Platform Team supporting a 24&times;7 global enterprise. 
 
You will own the reliability, availability, performance, and security posture of mission-critical IAM services (e.g., Access Administration, privileged access, authentication/authorization, directory services) that protect hundreds of thousands of users and millions of access decisions daily. 
 
This role blends platform engineering, reliability operations, and cyber risk management. You'll lead a global team of SRE managers/engineers, partner with Cybersecurity, Cloud, and Line-of-Business technology teams, and drive measurable outcomes for resiliency, service level objectives (SLOs), operational excellence, and regulatory compliance. 
 
In this role, you will<ul><li>
Own IAM platform reliability end-to-end: define SLOs/SLIs, error budgets, capacity plans, and resiliency roadmaps for core services (e.g., access administration, identity lifecycle, authentication, federation, PAM, directories).</li><li>
Lead a 24&times;7 follow-the-sun operation: build and mature global on-call rotations, incident response, and Major Incident Management (MIM) practices with clear RACI and runbooks.</li><li>
Engineer for resiliency: champion chaos testing, failure mode analysis, multi-region/high-availability patterns, DR/BCP validation, and automated health checks.</li><li>
Automate everything: drive &quot;operations as code,&quot; CI/CD for platform changes, immutable infrastructure, policy-as-code, automated compliance checks, and self-service tooling for developers and operators.</li><li>
Manage risk &amp; compliance: ensure controls alignment (e.g., SOX, FFIEC, GLBA, PCI where applicable), identity governance, separation of duties, and auditable change management.</li><li>
Elevate observability: standardize logging, metrics, tracing, and actionable alerting; implement service catalogs, golden signals, and error-budget policies.</li><li>
Optimize cost &amp; performance: track usage, right-size capacity, and tune platform configurations while maintaining security and reliability objectives.</li><li>
Lead people &amp; culture: attract, develop, and retain diverse SRE talent; set objectives, coach managers/ICs, and foster a blameless post-incident culture with continuous learning.</li><li>
Partner &amp; influence: work with product owners, security architects, enterprise architecture, and risk partners to align roadmaps and deliver high-impact outcomes.</li><li>
Stakeholder communication: deliver clear status, metrics, and executive-ready updates on risk, reliability, and remediation programs.</li></ul>
Required qualifications<ul><li>
7+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>
3+ years of management or leadership experience</li><li>Deep experience operating Cybersecurity platforms at scale or similar experience. (e.g., identity lifecycle, authentication/federation, directory/PKI, privileged access, secrets, cyber defense).</li></ul> 
<ul><li>Proven track record establishing SLOs/SLIs and error budgets, driving reliability improvements through automation and engineering.</li></ul> 
<ul><li>Experience managing cloud (AWS/Azure/GCP) and/or containerized workloads (Kubernetes), infrastructure as code (Terraform/CloudFormation), and CI/CD.</li></ul> 
<ul><li>Demonstrated leadership in Major Incident response, post incident reviews, and production change management/governance in regulated environments.</li></ul> 
<ul><li>Strong understanding of security controls, identity governance, least privilege, and regulatory/audit expectations.</li></ul> 
<ul><li>Excellent communication skills with the ability to influence senior executives and partner across Cybersecurity, Risk, and Engineering.</li></ul> 

Desired qualifications 
 
<ul><li>Experience with one or more enterprise IAM stacks (e.g., SailPoint/IGA, Okta/Azure AD/Entra ID, CyberArk/BeyondTrust, HashiCorp Vault, enterprise PKI, LDAP/AD).</li></ul> 
<ul><li>Expertise with observability platforms (e.g., Prometheus/Grafana, Splunk, Elastic, OpenTelemetry) and SRE practices (golden signals, chaos engineering).</li></ul> 
<ul><li>Proficiency in at least one programming/scripting language (Python, Go, PowerShell, Bash) and GitOps workflows.</li></ul> 
<ul><li>Background with zero trust architectures, strong authentication (FIDO2, MFA), and modern authorization (OIDC/OAuth2, ABAC/RBAC).</li></ul> 
<ul><li>Experience in financial services or other highly regulated industries.</li></ul> 
<ul><li>Relevant certifications (e.g., CISSP, CCSP, CISM, SRE/DevOps, cloud provider certs).</li></ul> 

Work environment<ul><li>
Coverage: 24&times;7 global coverage with rotating on-call and major incident leadership responsibilities.</li><li>
Travel: Up to [10-20%] for team and stakeholder engagement as needed.</li><li>
Flexibility: Hybrid work environment- 3 days in office/2 days WFH.</li></ul>
Pay Range 
 
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. 
$159,000.00 - $254,000.00 
Benefits
 
 
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.<ul><li>
Health benefits</li><li>
401(k) Plan</li><li>
Paid time off</li><li>
Disability benefits</li><li>
Life insurance, critical illness insurance, and accident insurance</li><li>
Parental leave</li><li>
Critical caregiving leave</li><li>
Discounts and savings</li><li>
Commuter benefits</li><li>
Tuition reimbursement</li><li>
Scholarships for dependent children</li><li>
Adoption reimbursement</li></ul>
Posting End Date: 
14 May 2026 
<ul><li>Job posting may come down early due to volume of applicants.
</li></ul> 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Cybersecurity Platform SRE - Senior Manager

Qiddiya Investment Company

<div>The Assistant Manager &ndash; Cloud Operations is responsible for supporting the day-to-day operation, reliability, governance, security, and optimization of Azure and Google Cloud Platform (GCP) environments. The role works closely with infrastructure, security, application, service desk, vendors, managed service providers, and business stakeholders to ensure cloud services are stable, secure, resilient, cost-effective, and aligned with business requirements.
The role also supports Site Reliability Engineering (SRE) practices, including service availability, monitoring, incident response, reliability improvement, automation, and operational excellence. 
Requirements 
Key Responsibilities<ul><li>
Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
</li><li>Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
</li><li>Support SRE practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
</li><li>Manage incident response, service requests, escalations, and root cause analysis for cloud services.
</li><li>Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
</li><li>Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
</li><li>Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
</li><li>Support native backup, disaster recovery, high availability, and business continuity activities.
</li><li>Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
</li><li>Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
</li><li>Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
</li><li>Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
</li><li>Participate in change management, release coordination, and operational readiness reviews.
</li><li>Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.
</li></ul>Required Skills and Experience<ul><li>
Minimum 5 years of hands-on experience in cloud operations, cloud engineering, infrastructure operations, SRE, or related technical roles.
</li><li>Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
</li><li>Understanding of cloud networking, identity, compute, storage, monitoring, backup, security, and high availability.
</li><li>Experience with incident, problem, change, and service request management.
</li><li>Familiarity with SRE concepts, including availability, reliability, monitoring, alerting, incident response, root cause analysis, and continuous improvement.
</li><li>Familiarity with ITIL processes and IT service management tools.
</li><li>Good understanding of cloud security, IAM, RBAC, network security groups/firewalls, encryption, vulnerability management, and compliance controls.
</li><li>Ability to work with vendors, managed service providers, and cross-functional teams.
</li><li>Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
</li><li>Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.</li></ul></div>

Assistant Manager - Cloud Operation

Qiddiya | القدية

<div>
 The Assistant Manager - Cloud Operations is responsible for supporting the day-to-day operation, reliability, governance, security, and optimization of Azure and Google Cloud Platform (GCP) environments. The role works closely with infrastructure, security, application, service desk, vendors, managed service providers, and business stakeholders to ensure cloud services are stable, secure, resilient, cost-effective, and aligned with business requirements.
 
 
 The role also supports Site Reliability Engineering (SRE) practices, including service availability, monitoring, incident response, reliability improvement, automation, and operational excellence.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
 </li>
 <li>
 Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
 </li>
 <li>
 Support SRE practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
 </li>
 <li>
 Manage incident response, service requests, escalations, and root cause analysis for cloud services.
 </li>
 <li>
 Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
 </li>
 <li>
 Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
 </li>
 <li>
 Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
 </li>
 <li>
 Support native backup, disaster recovery, high availability, and business continuity activities.
 </li>
 <li>
 Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
 </li>
 <li>
 Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
 </li>
 <li>
 Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
 </li>
 <li>
 Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
 </li>
 <li>
 Participate in change management, release coordination, and operational readiness reviews.
 </li>
 <li>
 Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum 5 years of hands-on experience in cloud operations, cloud engineering, infrastructure operations, SRE, or related technical roles.
 </li>
 <li>
 Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
 </li>
 <li>
 Understanding of cloud networking, identity, compute, storage, monitoring, backup, security, and high availability.
 </li>
 <li>
 Experience with incident, problem, change, and service request management.
 </li>
 <li>
 Familiarity with SRE concepts, including availability, reliability, monitoring, alerting, incident response, root cause analysis, and continuous improvement.
 </li>
 <li>
 Familiarity with ITIL processes and IT service management tools.
 </li>
 <li>
 Good understanding of cloud security, IAM, RBAC, network security groups/firewalls, encryption, vulnerability management, and compliance controls.
 </li>
 <li>
 Ability to work with vendors, managed service providers, and cross-functional teams.
 </li>
 <li>
 Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
 </li>
 <li>
 Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.
 </li>
 </ul>
</div>

Wizdaa

<div>THE ROLE
We're looking for a Senior Platform Engineer / SRE who can lead complex infrastructure work, drive IaC
and GitOps architecture, and set the standard for how we automate and operate systems at scale. You'll
tackle hard problems &mdash; multi-tenant isolation, self-service infrastructure, reliability engineering &mdash; and
have the scope to solve them properly.
This is not a ticket-processing role. Seniors here identify problems before they're asked, make
architectural calls, mentor engineers, and raise the ceiling on what the platform can do.
WHAT YOU'LL WORK ON<ul><li>Lead IaC architecture &mdash; Terraform module design, state management, multi-account patterns, and</li></ul>
setting the standards the rest of the team builds against<ul><li>Drive GitOps at scale &mdash; ArgoCD configuration, progressive delivery patterns, promotion</li></ul>
workflows, and deployment reliability across multiple environments and tenants<ul><li>Architect and operate multi-tenant Kubernetes infrastructure on AWS EKS &mdash; tenant isolation,</li></ul>
workload placement, cluster topology, and long-term scalability strategy<ul><li>Build self-service infrastructure automation &mdash; provisioning pipelines, configuration management,</li></ul>
and platform capabilities that engineering teams can consume without manual intervention<ul><li>Lead the use of agentic coding tools for infrastructure work &mdash; scaffolding new environments,</li></ul>
generating and reviewing IaC, accelerating automation, and establishing patterns for the team<ul><li>Own reliability &mdash; SLO definitions, error budgets, incident response quality, and the feedback loop</li></ul>
that turns incidents into platform improvements<ul><li>Set observability standards &mdash; trace coverage, alert quality, on-call ergonomics, and runbook</li></ul>
culture<ul><li>Partner with security on zero-trust architecture, secrets management at scale, and infrastructure</li></ul>
hardening<ul><li>Contribute to technical roadmap and help the team prioritize the right work</li><li>Mentor mid-level engineers &mdash; code review, design feedback, on-call shadowing</li></ul>
WHAT WE'RE LOOKING FOR<ul><li>6+ years in platform engineering, SRE, or infrastructure &mdash; with meaningful time operating</li></ul>
production systems at scale<ul><li>Deep IaC expertise &mdash; you design Terraform architectures, not just write modules; you've managed</li></ul>
complex state and multi-account configurations in production<ul><li>Strong GitOps background &mdash; you understand declarative infrastructure management at depth and</li></ul>
have opinions on how to do it well<ul><li>Deep Kubernetes knowledge &mdash; you've operated clusters in production, dealt with real failure</li></ul>
modes, and understand the system at the control plane level<ul><li>Strong AWS background &mdash; networking, compute, IAM, storage, multi-account design</li><li>Experience with multi-tenant infrastructure &mdash; isolation patterns, noisy neighbor mitigation, and</li></ul>
tenant lifecycle management<ul><li>Automation-first thinking at a senior level &mdash; you design systems that eliminate entire categories of</li></ul>
manual work, not just individual tasks<ul><li>Active user of agentic coding tools &mdash; you know how to direct them effectively, review their output</li></ul>
critically, and use them to multiply your output<ul><li>Reliability engineering track record &mdash; SLOs defined and measured, post-mortems run,</li></ul>
measurable improvements driven<ul><li>Strong communicator &mdash; you can make architectural decisions legible to engineers and leadership</li></ul>
alike
NICE TO HAVE<ul><li>Experience with Karpenter and node lifecycle management in production</li><li>Background in FinOps &mdash; cost attribution, reserved capacity planning, workload right-sizing</li><li>Familiarity with data infrastructure &mdash; object storage, CDC pipelines, or lakehouse patterns</li><li>Experience supporting AI/ML inference workloads or GPU-based compute in production</li><li>Prior experience scaling platform infrastructure at a startup moving toward enterprise-grade</li></ul>
requirements
WHAT YOU WON'T FIND HERE
A platform team that maintains the status quo. We're actively building &mdash; new scale requirements, new
architectural domains, new automation capabilities. Senior engineers here shape how the platform
evolves, and the tools available to do it are better than they've ever been
Type: Full-Time, remote
Work time is in PST timezone</div>

Senior Platform Engineer / SRE PK

Soliton Technologies

<div>
 
 
 Job Description
 
 
 
 
 
 About Us:
 
 
 
 Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.
 
 
 
 
 About The Role:
 
 
 
 
 We are looking for a Tech Support Engineer (Java) with a strong Site Reliability Engineering (SRE) mindset to provide L3 production support for large-scale, distributed systems. The role operates in a rotational (Afternoon / Evening) multi-shift environment and focuses on incident management, system reliability, observability, root cause analysis (RCA) and automation.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide L3 production support
 </li>
 <li>
 Own and resolve P1/P2 incidents within defined SLAs
 </li>
 <li>
 Participate in on-call rotations and incident bridges
 </li>
 <li>
 Perform root cause analysis (RCA) and implement permanent fixes
 </li>
 <li>
 Debug and enhance Java-based applications and microservices
 </li>
 <li>
 Develop hotfixes, patches, and configuration changes
 </li>
 <li>
 Improve system reliability, availability, performance and scalability
 </li>
 <li>
 Reduce operational toil through automation and tooling
 </li>
 <li>
 Design and maintain monitoring, alerting and dashboards
 </li>
 <li>
 Analyze logs, metrics, and distributed traces
 </li>
 <li>
 Create and maintain runbooks, SOPs and incident playbooks
 </li>
 <li>
 Contribute to blameless post-incident reviews
 
 
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Java (8+), Spring, Spring Boot
 </li>
 <li>
 Microservices architecture, REST APIs
 </li>
 <li>
 Multithreading and concurrency
 </li>
 <li>
 Production debugging and troubleshooting
 </li>
 <li>
 JVM performance tuning, garbage collection, memory analysis
 </li>
 <li>
 Databases: SQL databases, MongoDB, ClickHouse
 </li>
 <li>
 Observability tools: ELK, Splunk
 </li>
 <li>
 Monitoring: Prometheus, Grafana, Datadog, New Relic
 </li>
 <li>
 Distributed tracing: OpenTelemetry, Jaeger, Zipkin
 
 
 </li>
 </ul>
 
 
 Nice-to-Have Skills:
 
 
 
 
 <ul>
 <li>
 Cloud platforms: AWS, Azure, GCP
 </li>
 <li>
 Docker, Kubernetes
 </li>
 <li>
 CI/CD pipelines: Jenkins, GitHub Actions, GitLab CI
 </li>
 <li>
 Infrastructure as Code: Terraform, Helm
 </li>
 <li>
 SRE concepts: SLIs, SLOs, error budgets, capacity planning, load testin
 
 
 </li>
 </ul>
 
 
 Shift &amp; Support Requirements:
 
 
 
 
 <ul>
 <li>
 Willingness to work in a rotational (Afternoon / Evening) shift model
 </li>
 <li>
 Participation in on-call schedules
 </li>
 <li>
 Ability to handle high-pressure production incidents
 
 
 </li>
 </ul>
 
 
 Experience &amp; Education:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering or equivalent experience
 </li>
 <li>
 2&ndash;5 years of experience in Java development, production support, SRE or DevOps roles
 
 
 </li>
 </ul>
 
 
 What Success Looks Like:
 
 
 
 
 <ul>
 <li>
 Reduced incident frequency and MTTR
 </li>
 <li>
 Improved system reliability and observability
 </li>
 <li>
 Fewer recurring production issues
 </li>
 <li>
 Predictable, well-documented operational processes
 
 
 </li>
 </ul>
 
 Shift Timings: Rotational (Afternoon Shift, Evening Shift)
 
 
 
 
 
 What We Offer:
 
 
 
 
 <ul>
 <li>
 Market Competitive Salary plus other Perks and Benefits
 </li>
 <li>
 Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
 </li>
 <li>
 Collaborative and innovative work environment.
 </li>
 <li>
 Continuous learning and professional development opportunities.
 </li>
 <li>
 Exposure to international teams and large-scale data platforms.
 
 
 </li>
 </ul>
 
 
 What We Offer:
 
 
 
 
 <ul>
 <li>
 Market Competitive Salary plus other Perks and Benefits
 </li>
 <li>
 Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
 </li>
 <li>
 Collaborative and innovative work environment.
 </li>
 <li>
 Continuous learning and professional development opportunities.
 </li>
 <li>
 Exposure to international teams and large-scale data platforms.
 
 
 </li>
 </ul>
 
 Step into the future of Healthcare &amp; Tech with Persivia | Soliton Technologies where your skills ignite innovation, and excellence knows no limits!
 
 
 
 Role Code:
 
 #ST26Q1TSE
 
</div>

Technical Support Engineer/Sr Technical Support Engineer

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader">WELCOME TO SITA</h2><div></div><div> 
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div> 
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div> 
Are you ready to love your job?</div><div></div><div> 
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader">
ABOUT THE ROLE &amp; TEAM</h2>
The Senior Specialist &ndash; Service Operations is a highly experienced operational engineer within PSO PAX, responsible for end‑to‑end technical ownership, advanced troubleshooting, and operational excellence across mission‑critical passenger processing systems.
This role goes beyond execution of SOPs. Senior Specialists act as technical anchors within the Service Operations team, leading investigations, mentoring Specialists, driving automation and problem management, and partnering closely with SRE, Engineering, and Field Operations to improve system reliability and reduce operational risk.<h2 class="jobSectionHeader">
WHAT YOU WILL DO</h2><h3 class="jobSectionHeader">
Advanced Operational Ownership</h3><ul><li>
Own complex and high‑impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro).</li><li>
Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery.</li><li>
Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering.</li><li>
Proactively identify operational risks and stability gaps based on incident trends and telemetry.</li></ul><h3 class="jobSectionHeader">
Deep Application &amp; System Troubleshooting</h3><ul><li>
Perform advanced root cause analysis across:<ul><li>
Application stacks</li><li>
Middleware and integrations</li><li>
Backend services and databases</li><li>
Hardware interfaces and external airport systems</li></ul></li><li>
Own the end‑to‑end technical narrative of incidents and problems (what failed, why, how it propagates).</li><li>
Support and sometimes lead post‑incident reviews, ensuring clear corrective and preventive actions.</li><li>
Serve as escalation point for Specialists during complex or ambiguous technical issues.</li></ul><h3 class="jobSectionHeader">
Automation, Scripting &amp; Reliability Engineering</h3><ul><li>
Design and maintain production‑grade automation using PowerShell (primary) and Python (preferred).</li><li>
Lead automation initiatives such as:<ul><li>
Proactive health checks</li><li>
Self‑healing workflows</li><li>
Noise reduction and false‑alert elimination</li></ul></li><li>
Partner with SRE teams to translate operational pain points into automation or platform improvements.</li><li>
Review and improve scripts created by Specialists to ensure quality, safety, and reusability.</li></ul><h3 class="jobSectionHeader">
Operational Excellence &amp; Continuous Improvement</h3><ul><li>
Own or co‑own Problem Records for recurring or systemic issues.</li><li>
Drive SOP, runbook, and knowledge base improvements with a focus on:<ul><li>
Clarity</li><li>
Reusability</li><li>
Shift‑left enablement</li></ul></li><li>
Contribute to standardization initiatives across PSO PAX, supporting the broader TOM and DevOps direction.</li><li>
Support deployment readiness and operational validation activities where required, in alignment with PSO PAX expectations.</li></ul><h3 class="jobSectionHeader">
Coaching, Mentorship &amp; Leadership</h3><ul><li>
Mentor and coach Service Operations Specialists:<ul><li>
Troubleshooting approach</li><li>
Log analysis</li><li>
Incident documentation quality</li></ul></li><li>
Act as a role model for operational discipline, ownership, and technical rigor.</li><li>
Support Service Operations Managers with technical insight, risk assessment, and decision support.</li></ul>
Qualifications:
<h2 class="jobSectionHeader">WHO YOU ARE</h2><h3 class="jobSectionHeader">
Technical Skills</h3><ul><li>
5+ years of experience in:
</li><li><ul><li>Service operations</li><li>
Application support</li><li>
Systems or platform operations</li></ul></li><li>
Strong scripting expertise:
</li><li><ul><li>PowerShell (expert)</li><li>
Python (strongly preferred)</li></ul></li><li>
Deep understanding of:
</li><li><ul><li>Distributed application architectures</li><li>
API‑based integrations</li><li>
Windows‑based environments (Linux beneficial)</li></ul></li><li>
Hands‑on experience with monitoring and endpoint tools (e.g., Nexthink, DEX, EDR, observability platforms).</li></ul><h3 class="jobSectionHeader">
Operational &amp; Leadership Mindset</h3><ul><li>
Proven ability to lead complex troubleshooting efforts under pressure.</li><li>
Strong ITIL knowledge with practical application in Major Incident and Problem Management.</li><li>
Ability to balance short‑term recovery with long‑term reliability improvements.</li><li>
High standards for documentation, automation quality, and operational consistency.</li></ul><h3 class="jobSectionHeader">
Behavioral &amp; Soft Skills</h3><ul><li>
Clear technical communicator, capable of explaining complex failures to both technical and non‑technical stakeholders.</li><li>
Ownership‑driven, proactive, and improvement‑oriented.</li><li>
Trusted technical advisor within Service Operations and across PSO PAX.</li></ul><h2 class="jobSectionHeader">
EDUCATION &amp; QUALIFICATIONS</h2><div>
Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.- Recognized industry certifications such as MCSE MCITP CCNA/CCNP RHSCA AIX Advanced- ITIL Foundation Certificate</div><h2 class="jobSectionHeader">
WHAT WE OFFER</h2><div></div><div> 
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div> 
 Flex Week: Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li> 
Flex Day: Make your workday suit your life and plans.</li></ul><div></div><div> 
 Flex-Location: Take up to 30 days a year to work from any location in the world.</div><div></div><div> 
 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div> 
 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div> 
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.</div><div></div><div> 
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</div></div><div></div>

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