staff services manager

Western & Southern Life

<p><b>This position is located in Wooster, OH.</b></p><p>Are you motivated to lead others, build successful teams, and contribute to a company with a legacy of financial strength? If you are an accomplished leader with strong communication skills and a desire to make a lasting impact, explore a career with The Western and Southern Life Insurance Company, a member of Western &amp; Southern Financial Group, Inc.</p><p>As a <b>Financial Services Staff Manager</b>, you will recruit, develop, and engage a team of financial representatives, ensuring they have the tools, training, and support necessary to succeed. You will oversee performance, provide coaching and mentorship, and assume accountability for achieving the sales goals established for your staff or agency.</p><p><b>The Ideal Place for a Career</b></p><p>Western &amp; Southern Life stands behind you during your career with us. We are committed to your personal success and offer our associates a comprehensive total rewards package.</p><p>Western &amp; Southern Life offers a competitive compensation plan with a targeted base salary hiring range of <b>$70,000 &ndash; $100,000</b>, plus eligibility for performance-based incentives in accordance with the terms of the applicable incentive plan.</p><p><i>This salary range reflects our targeted base pay hiring range for the position. The final determination on base pay for any position will be determined based on multiple factors to ensure pay equity within the organization.</i></p><p>As a full-time Financial Services Staff Manager, you will also be eligible to participate in Western &amp; Southern Life&rsquo;s benefit plans, subject to the terms of those plans. Our benefits include medical and dental insurance, access to an Employee Assistance Program, a 401(k) plan with company match, and a defined benefit pension plan (we are among just 15 of the top U.S. companies still offering a traditional Defined Benefit Plan), along with additional rewards and long-term incentive opportunities.</p><p>Minimum qualifications include a State Life and Health Insurance license, a minimum of two years of life insurance sales experience, demonstrated success recruiting and developing high-performing teams, and strong problem-solving and decision-making skills under pressure. Series 6 registration is preferred, along with Series 63 registration where applicable.</p><p>If this sounds like you, we encourage you to pursue your path and apply today!</p><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $100,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>life insurance sales: 2 years (Required)</li></ul><p>License/Certification:</p><ul><li>State Life and Health Insurance license  (Required)</li><li>Series 6 and Series 63 (Preferred)</li></ul><p>Work Location: In person</p>

Staff Manager

Northwell Health

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 166464
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  Job Description
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 Under the leadership of the Manager Patient Care/ Director Patient Care, the Assistant Manager has shift related fiscal, clinical and operational accountability. The ANM is responsible for a direct care unit or units within Northwell Health. Utilizing the nursing process, the Assistant Manager Patient Care is responsible for creating a safe, healthy work environment that supports delivery of high-quality patient and family centered care in a healing environment. The role is influential in supporting a professional environment and fostering a culture where highly engaged interdisciplinary team members are able to contribute to optimal patient outcomes and to grow professionally. The Assistant Manager Patient Care maintains clinical expertise and knowledge in order to provide direct care as a key component of their role.
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   The Assistant Manager Patient Care supports the nurse manager&rsquo;s implementation of the strategic plan by effective communication with all team members.
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   The Assistant Manager is actively involved in the interviewing, hiring, couching and counseling of staff.
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   The Assistant Manager develops and sustains relationships with team members, patients and families centered on trust, respect and inclusion.
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   The Assistant Manager upholds Culture of C.A.R.E., Northwell Health&rsquo;s promise to our patients and families, to create a culture of connectedness, awareness, respect and empathy.
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   The Assistant Manager inspires and motivates team members by modeling leadership and professional behaviors that embody The Northwell Health mission, vision and values.
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   The Assistant Manager ensures that team members utilize best practices that are patient-centered and is a champion for a just culture where staff feel safe to utilize the tools in TeamSTEPPS.
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   The Assistant Manager supports employee engagement for the unit as a priority and executes and monitors the goal and action plans that support team pride and promote a healthy work environment.
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   The Assistant Manager is responsible to demonstrate the core clinical competencies for the patient population of oversight in order to provide direct care as a key component of their role.
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   The Assistant Manager is a professional role model and clinical expert, actively practicing and promoting standards of professional practice, and inspiring team members to pursue continuing education.
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   The Assistant Manager remains current on knowledge of population health, scope and standards of practice, professionalism and healthcare legislation, working closely with the NM to inform staff.
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   The Assistant Manager supports frontline staff inclusion in change forums and projects that impact their practice.
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   The Assistant Manager demonstrates basic knowledge and competencies of the business needs for day-to-day operations on the unit.
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   The Assistant Manager is responsible to assure day to day staffing and resources are planned for and reconciled for the shift of oversight and is able to explain and mitigate variances.
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   Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
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 Job Qualification
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   Bachelor&rsquo;s Degree in Nursing (BSN) required.
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   Current license to practice as a Registered Professional Nurse in New York State required, plus specialized certifications as needed.
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   4-6 years of technical experience and 0-2 years of leadership / management experience, required.
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   Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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Assistant Manager, Patient Care - 7 East MICU

The Cheesecake Factory

<div><p><b>Compensation Range</b></p><div>
$45.00 - $50.00 / Hour</div><p><b><br>
Overview</b></p><div><b><i>
This position is eligible for a 100% remote work-from-home schedule. This is a Temporary Flex role, averaging 20 to 40 hours per week, with intermittent breaks throughout the year based on need.</i></b></div><div></div><div><br>
You may know us for our huge menu of delicious food&hellip;and for being recognized by Fortune Magazine as one of the &ldquo;100 Best Companies to Work For&reg;&rdquo; ! What you may not know is how our Staff Relations department takes pride in fair, effective, and efficient staff issue resolution.</div><div></div><div><br>
Reporting to the Senior Manager of Staff Relations, you will work amongst a dynamic team at The Cheesecake Factory corporate support center in Calabasas Hills, CA. As a Staff Relations Support Temporary, you will play an integral part in conducting workplace investigations on harassment, discrimination, inappropriate behavior, and other company policy violations for a global $3.7 billion public company with over 350 full-service restaurants and more than 48,000 total staff members.</div><div></div><div><b><br>
You&rsquo;ll thrive in this position if you are:</b></div><ul><li><b><i>
An effective communicator:</i></b> whether it is verbal or written, you present information in a clear, professional manner. You understand your audience and can easily shift your presentation style so that it is understandable to all.</li><li><b><i>
A Creative Problem Solver:</i></b> you have an uncanny ability to think outside the box, using the resources at hand to effortlessly get to the bottom of an issue.</li><li><b><i>
Principled:</i></b> you have the ability to use a high level of tact, diplomacy, discretion, and empathy/understanding in a business environment with a diverse employment base.</li><li><b><i>
A team player:</i></b> you are a capable self-manager and thrive when you are a part of a team; you enjoy collaboration and brainstorming, especially on new projects.</li></ul><p><b><br>
Responsibilities</b></p><ul><li><b><i>
Conduct Thorough Investigations:</i></b> Support the Staff Relations team by conducting comprehensive investigations into workplace concerns, ensuring a fair and impartial process.
</li><li><b><i>Effective Interviewing:</i></b> Facilitate structured and objective interviews with both managers and staff members to gather relevant information and assess concerns.
</li><li><b><i>Address Staff Concerns:</i></b> Respond promptly and professionally to employee inquiries and complaints, providing guidance and resolution in alignment with company policies and best practices.
</li><li><b><i>Documentation &amp; Recordkeeping:</i></b><i> </i>Ensure accurate and detailed documentation of both informal inquiries and formal investigations, maintaining compliance with legal and organizational standards.</li><li><b><i>
Culture &amp; Standards Compliance:</i></b> Assist in fostering and upholding company culture, values, and workplace expectations through proactive engagement and policy enforcement.
</li><li><b><i>EthicsPoint Case Management:</i></b> Accurately input case notes, upload relevant attachments, and maintain comprehensive case records within the EthicsPoint system.
</li><li><b><i>Timely Case Resolution:</i></b> Ensure cases are processed efficiently and closed within appropriate timeframes to support a responsive and effective Staff Relations function.</li><li><b><i>
Professionalism &amp; Confidentiality:</i></b> Exhibit the highest level of integrity, discretion, and professionalism when handling sensitive employee matters and confidential information.</li></ul><p><b><br>
Qualifications</b></p><ul><li>
3+ years&rsquo; experience in workplace investigations, including EEO investigations</li><li>
Human Resources practices and experience.</li><li>
Basic knowledge of employment laws.
</li><li>Microsoft Office proficiency.</li><li>
Must possess the ability to work independently with little supervision and be a team player.</li><li>
Excellent communication, both verbal and written.</li></ul><div><b>
What we prefer:</b></div><ul><li>
PHR/SPHR preferred.</li><li>
HR leadership role over two or more functions.</li><li>
HR experience in the restaurant/hospitality industry.</li><li>
Bilingual in Spanish.</li></ul><p><b><br>
Benefits</b></p><ul><li>
Sick Time (In locations where required)</li><li>
Medical Plan Available (Must meet service and hours requirement)</li><li>
25%-35% discount when dining as a guest</li></ul><p><b><br>
About the Company</b></p><div>
Recognized as a Fortune 100 Best Companies to Work For&reg; since 2014, The Cheesecake Factory Incorporated is a global $3.4 billion public company with 47,500 staff members across more than 300 casual dining restaurants, including The Cheesecake Factory, North Italia, Grand Lux Cafe and Fox Restaurant Concepts. Internationally, 30 The Cheesecake Factory restaurants operate under licensing agreements. Our Bakery division creates over 35,000 delicious cheesecakes per day and other baked products for our restaurants, international licensees, and third-party bakery customers.</div><div></div><div><br>
We offer a people-centered culture and are committed to creating an inclusive workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences, and encourage individuals from underrepresented backgrounds to apply.</div><div></div><div><br>
#SoCheesecake #LifeAtCheesecake</div><div></div><div><br>
The Cheesecake Factory Incorporated is an Equal Opportunity Employer and offers reasonable accommodations to job applicants with disabilities.</div><div></div><div><br>
To notify of a non-compliant job posting, please send a notice to ats@thecheesecakefactory.com.</div></div>

Staff Relations Support – Temporary

Human Capital HR Solutions

<p><b>Deputy Manager &ndash; Shared Services (Persistency, Post Issuance &amp; Channel Engagement)</b></p><p>Human Capital HR Solutions (HC) is hiring on behalf of a reputable client in the Insurance Sector for the position of Deputy Manager &ndash; Shared Services.<br/>We are looking for a dynamic professional with strong analytical and operational expertise to manage persistency initiatives, post-issuance servicing, and channel engagement.</p><p>Industry: Insurance<br/>Location: Head Office, Karachi<br/>Qualification: Bachelor&rsquo;s or above<br/>Experience: 05&ndash;08 Years<br/>Package: Market Competitive</p><p>Key Requirements</p><ul><li>Strong understanding of the insurance sector, especially Bancassurance, Operations, and Post-Issuance processes</li><li>Strong analytical skills with proficiency in MS Excel and reporting tools</li><li>Excellent communication, follow-up discipline, and stakeholder management abilities</li><li>Ability to work in a fast-paced environment with tight timelines</li></ul><p>Key Responsibilities</p><ul><li>Drive persistency initiatives and improve renewal performance</li><li>Oversee post-issuance servicing and ensure timely resolution of customer requests</li><li>Strengthen coordination and engagement with channel partners and regional sales teams</li><li>Manage reporting, reconciliation, and compliance requirements</li><li>Support operational enhancements and process improvements across the channel</li></ul><p>How to Apply<br/>Send your resume to: careers1.hc@gmail.com<br/>CC: careers@humancapitalintl.com<br/>Please mention &ldquo;Deputy Manager &ndash; Shared Services&rdquo; in the subject line.</p><p>Follow our social accounts for the latest job opportunities:</p><p>&middot; Instagram: https://www.instagram.com/humancapitalhrsolutions/</p><p>&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</p><p>&middot; Facebook: https://www.facebook.com/humancapitalhrsolution/</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Deputy Manager – Shared Services (Persistency, Post Issuance & Channel Engagement)

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Job Profile Summary</b></p><p></p><p>
CVS Health is seeking a Manager, Compute Engineering to lead Virtual Workspace Services Operations, responsible for day-to-day production operations, escalations, monitoring, and service delivery across our enterprise virtual workspace platforms.</p><p><br>
This leader will oversee a blended operating model with 25+ offshore resources and several internal FTEs, and will be accountable for staff augmentation partner performance, operational rigor, and reliable outcomes in a high-volume environment.</p><p><br>
The role focuses on execution, stability, operational excellence, and continuous improvement (runbooks, metrics, automation), partnering closely with engineering and cross-functional teams to restore service quickly and prevent recurrence.</p><p></p><p>
Key Responsibilities:</p><p></p><p>
Operational Leadership</p><ul><li>
Lead daily operations for virtual workspace services, ensuring stable execution of monitoring, alert response, and ticket queues.</li><li>
Own operational execution for high-volume requests and support work, including provisioning workflows and manual remediation when automation fails.</li></ul><p></p><p>
Incident / Escalation Management</p><ul><li>
Serve as the operational leader for escalations, coordinating triage and restoration across internal teams and vendor resources; drive disciplined updates and stakeholder communications through incident lifecycle.</li><li>
Partner with engineering on root cause follow-ups and operational prevention actions (runbook improvements, monitoring gaps, repeat-incident reduction).</li></ul><p></p><p>
Staff Augmentation Partner Management</p><ul><li>
Manage the staff augmentation partner relationship delivering offshore operations support: staffing/coverage, quality, adherence to process, service review cadence, KPIs, and corrective actions.</li><li>
Ensure staff augmentation partner resources operate using CVS tools/processes and maintain consistent documentation and runbook-driven execution.</li></ul><p></p><p>
Change / Release / Maintenance Execution</p><ul><li>
Coordinate operational readiness and execution for platform changes and maintenance activities; ensure schedule adherence and operational follow-through.</li></ul><p></p><p>
Reporting, Metrics, and Continuous Improvement</p><ul><li>
Deliver daily/weekly operational reporting with trends, escalations, backlog, and improvement actions; run regular service reviews with stakeholders and vendor leadership.</li><li>
Drive operational efficiency through automation and reduction of manual toil in provisioning, remediation, and common support tasks.</li></ul><p></p><p>
AI / AIOps Enablement</p><ul><li>
Leverage AI-powered operational capabilities within ServiceNow operations tooling (including AIOps-focused dashboards/features) to improve alert triage efficiency, correlation, and operational decision-making.</li><li>
Drive implementation of an AIOps operating model that ingests and correlates telemetry across the virtual workspace ecosystem to detect anomalies earlier, prioritize by impact, and route the right response path (automate vs. escalate with context).</li><li>
Expand proactive operations through predictive experience degradation / intelligent alerting to identify instability before users are impacted.</li><li>
Implement automated post-change &ldquo;shakeout&rdquo; checks and continuous synthetic user workflows to validate end-to-end experience after changes and detect regressions early.</li></ul><p></p><p>
Collaboration &amp; Customer Enablement</p><ul><li>
Coordinate across infrastructure, networking, security, identity, and partner teams to resolve issues impacting workspace access and experience.</li><li>
Maintain strong customer partnership for request intake, prioritization, expectations, and transparent communications.</li></ul><p></p><p><b>
Required Qualifications</b></p><p></p><ul><li>
5+ years of experience leading technology operations teams in a 24x7 high-availability environment with strong incident, problem, and change discipline.</li><li>
3+ years of experience with Virtual Workspace platforms and technologies in either an engineering or operational context</li><li>
3+ years of experience in ITSM-based queue execution and operational reporting for incidents/requests/changes.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><p></p><ul><li>
Proven ability to manage a distributed/offshore delivery model and drive consistent outcomes through operational governance.</li><li>
Strong written and verbal communication skills for operational updates, escalation leadership, vendor service reviews, and stakeholder reporting.</li></ul><p></p><p><b>
Education</b></p><p></p><ul><li>
Bachelor&rsquo;s degree or equivalent experience (High School Diploma and 4 years relevant experience)</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$83,430.00 - $166,860.00<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 03/26/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Manager - Virtual Workspace Services Operations

CALHR

JOB
<br>The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional area issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff, but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position).The Staff Services Analyst I level is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level.
<br><br>
EXAMPLE OF DUTIES
<br><b>Duties may include, but are not limited to, the following:</b> (For Staff Services Analyst I, duties are performed at the entry level.) Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section. Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance. Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes. Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memorandum of Understanding. Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems. Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions. Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions. May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms. Compiles materials; prepares analytical reports, manuals, and publications. Prepares public relations materials (e.g. brochures, informational materials, customer satisfaction surveys). Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications. Collaborates with County departments and agencies on cross-functional projects. Coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information. Establishes and maintains positive working relationships with co-workers; representatives of community organizations; state/local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service. Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department. Investigates client complaints; maintains complaint-related documentation. Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions. May supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff. Performs related duties as assigned.For Staff Development Option (in addition to the general duties): Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees. Conducts training needs assessment at the individual employee level to determine employees to be sent to specific training programs, based on participant needs and relevancy of training to participant's job duties. Identifies, develops, and/or coordinates resources for training and staff development including curricula, workshops, college coursework, training programs, and on-the-job training sessions. Develops and conducts workshops and training sessions on a variety of topics including, but not limited to, technical skills, program areas, supervisory principles, customer service skills, safety, diversity, and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner. Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program.For Fiscal Option (in addition to the general duties): Performs fiscal analyses and prepares recommendations relating to the status of various fund balance projections, fiscal transactions, and related financial activities; analyzes findings and prepares recommendations for department management. Participates in the preparation of the department's annual budget, including analysis and estimates of expenditures and analysis and projections of revenues. Reviews financial data on an on-going basis to ensure conformance with established guidelines. Recommends and establishes general fiscal procedures to improve department operations based on cost/benefit studies. Completes the quarterly County Expense Claim to the State of California for payment, and oversees the balancing and reconciliation of accounts. Assists in the fiscal and accounting oversight, monitoring, and management of contracts, grants, and other funding/expenditure sources. For Program Analysis Option (in addition to the general duties): Plans, identifies, and analyzes program administration problems and develops solutions. Reviews existing and proposed local, state, and federal legislation/regulations for impact on the department's activities, consults with department personnel; develops recommendations; and prepares proposed changes. Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses. Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, including progress of Quality Improvement Plan.EMPLOYMENT STANDARDSNote: The level and scope of the knowledge and abilities listed below are related to job duties as distinguished between the two levels in the Definition section.Knowledge of: Public and business administration principles and practices. Methods and techniques involved in conducting analytical studies of administrative and management practices, methods and procedures. General research practices, techniques, and terminology to conduct research for a department. A variety of computer software applications, including database, graphics/presentation, work processing and spreadsheet software. Methods and techniques of report preparation. English language (i.e. composition, spelling, grammar, and sentence structure). Project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner. Principles and practices of effective customer service. Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork. Principles and practices of the functional areas applicable to the assigned options. Principles and practices of leadership and supervision. Community needs and resources.Ability to: Analyze a situation or problem, including stressful situations, accurately and objectively in order to identify alternative solutions and determine an effective course of action. Collect and analyze data and information in order to derive logical conclusions. Formulate options and make recommendations based on data and information collected. Analyze policies, procedures, and programs and make effective recommendations. Make sound decisions and independent judgments within established guidelines. Read, interpret, and apply a variety of information (e.g. laws, policies, procedures, court cases, memorandum of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance. Analyze and interpret basic statistics. Perform arithmetic calculations, including ratios and percentages. Operate a computer to prepare results of analyses (i.e. reports, tables, charts, and graphs) and perform operations (i.e. conduct research on the internet, collect, input, and retrieve data and information). Express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar and volume so that others will understand. Make effective presentations and respond to questions from various groups, including boards, committees, and the public. Compose business communications (e.g. letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner. Identify problems and central issues. Reason logically and critically. Perform, analyze, and document research. Research legislative issues and read and understand legislation. Recommend and implement changes/improvements. Develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public. Effectively mediate and resolve conflicts between/with individuals. Influence and persuade others to accept a particular viewpoint or to follow a particular course of action. Work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational. Work independently and accept increasing responsibility. Prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines. Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines. Work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts. Supervise clerical and/or technical employees, if required by the position. Monitor, plan, direct, assign and review the work of clerical and/or technical employees, if required by the position.For Staff Development Option (in addition to general KAs): Knowledge of: Principles and practices of employee training and development. Adult learning processes. Variety of training programs for employee development. State and federal laws and regulations related to public assistance programs. Basic training needs assessment practices. Basic training techniques and methods (e.g. lecture, group exercises, handouts, quizzes).Ability to: Plan, organize, and conduct presentations, workshops, and training sessions on a variety of topics. Create visually appealing and understandable training aids and presentations using presentation software.For Fiscal Option (in addition to general KAs): Knowledge of: Budget preparation and control, basic accounting principles. Methods and procedures of governmental budget preparation and control. Financial statement preparation. Cost/benefit analysis.Ability to: Perform budget, grant, and contract analysis, preparation, and monitoring. Analyze and make effective recommendations regarding financial and accounting procedures. Compile, compute, and summarize data related to the acquisition, distribution, and utilization of funds.For Program Analysis Option (in addition to general KAs): Knowledge of: Theories, principles, goals, and objectives of public social services/child support services. Laws, rules, and regulations governing assigned program areas. State and federal laws and regulations related to public assistance programs.Ability to: Apply program planning principles and techniques to problems and issues. Build coalitions among groups with differing needs and objectives. Plan and evaluate social service/child support programs.
<br><br>
SUPPLEMENTAL INFORMATION
<br>TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.EDUCATION & EXPERIENCE EXAMINATION - WEIGHTED 100% The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the job. Special care should be taken in submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for the county of Del Norte. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.RETEST PERIODOnce you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-323-2360 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.APPLICATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign coursework is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONMSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.ADDITIONAL INFORMATION A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.As a condition of employment, the County of Del Norte will require proof of ability to work in the U.S.This recruitment will be used to fill full-time, part-time, and extra-help positions as vacancies occur.ABOUT DEL NORTE COUNTYDel Norte County, where the redwoods meet the sea, is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. The substantially rural county is notable for forests containing coast redwoods, some over 350 feet tall. These redwoods are the tallest living things on Earth, dating back over 2,000 years. Notably, the County is located in one of the few rain forests in the temperate region. The County is home to a multitude of unique plants and flowers, coastal bird and fish species, rocky primitive beaches and sea stacks, pristine rivers, and historic lighthouses. Del Norte County is home to several fun rivers and ocean activities, a variety of food festivals, including local seafood, a sanctioned BBQ cook-off, raft races on the beautiful and wild Smith River, and the very popular ocean stand-up paddleboard race. There are numerous hiking trails located within the national and state parks, as well as sponsored park events throughout the year. Star Wars enthusiasts will also recognize the County as being the location of some of the forest scenes used in Return of the Jedi.

Staff Services Analyst I

Central Michigan University

<p></p><div><div><div><div><div><div><div><div>The College of Medicine&rsquo;s (CMED) executive director for faculty and staff employment services is a highly visible executive/leadership role responsible for coordinating and facilitating faculty affairs and human resource activities for CMED in collaboration with CMU&rsquo;s Human Resources and Faculty Personnel Services offices. The executive director provides leadership and guidance regarding faculty and staff human resource matters and faculty affairs within CMED to ensure adherence with evolving accrediting and licensing bodies, federal and state law where appropriate, and CMU policies and practices. The position is responsible for interpreting rules and regulations, often applying sound judgment without the benefit of specific policy or precedent. These services relate to a broad spectrum of employees including tenured, tenure track and non-tenure track faculty, volunteer faculty, external partner faculty, professional and administrative staff, union employees, student employees, graduate assistants, and post-doctoral scholars. The executive director exercises direct supervision of a team of professional and administrative and office support personnel in CMED&rsquo;s Faculty and Staff Services Office. The executive director also provides oversight and implementation of policies, processes, and procedures associated with the academic appointment, reappointment, promotion, and tenure of medical faculty, associated professional staff members, community educators, CMU Medical Education Partners faculty, and other external partner faculty appointments.</div>
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<div><div><b>Required Qualifications</b></div>
<div>Bachelor&rsquo;s degree in human resources, business, management, or other field directly relevant to the duties and responsibilities of the position.<br>
Eight years of professional-level faculty or staff services experience.<br>
Prior supervisory and management-level experience.<br>
Demonstrated ability to deliver a broad array of employment type services in a complex organization such as a college of medicine, university, or health care system.<br>
Demonstrated ability to establish and maintain effective working relationships at all levels of a large, complex organization and to be a strong advocate and leader in process improvement as related to faculty and staff service delivery.<br>
Outstanding verbal and written communications skills.<br>
Demonstrated team-oriented leadership style.<br>
Ability to perform the essential functions of this position, with or without reasonable accommodation.</div>
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<div><div><b>Preferred Qualifications</b></div>
<div>Master&rsquo;s degree or in lieu of, a relevant and recognized human resources professional certification (e.g., SPHR, PHR, SHRM-CP, SHRM-SCP).<br>
Experience in a higher education, governmental, or other non-profit setting.<br>
Experience in a health affairs setting.</div>
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<div><div><b>Duties &amp; Responsibilities</b></div>
<div>Provides direct supervision and management of the College of Medicine Faculty and Staff Services (CMED F&amp;SS) office. This includes coaching, mentoring, and managing the performance of direct report staff members, ensuring that the proper levels of staffing and the workflow assignments within the staff are appropriate, and that the office&rsquo;s processes and procedures are effective, compliant, and responsive to client service.<br>
Serves as a subject matter expert and consultant to managers and executive leadership in CMED regarding faculty appointment, reappointment, promotion, and tenure of medical faculty and appointment/reappointment of community educators and external partner faculty. This includes providing specific consultation on complex faculty and staff issues and working with the Human Resources Department/Faculty Personnel Services to ensure the successful implementation, interpretation, and application of CMU&rsquo;s human resources policies and practices.<br>
Oversees and improves CMED&rsquo;s faculty and staff onboarding, orientation, and appointment/reappointment processes.<br>
Provides consultation and best practice recommendations to the advancement committee, the dean, and others regarding matters related to appointment, reappointment, promotion, tenure, post tenure review, and faculty evaluations.<br>
Updates CMED&rsquo;s faculty handbook and manual to include new and revised processes and procedures for faculty appointment, reappointment, promotion and advancement, and tenure.<br>
Maintains a database and personnel files of all faculty appointed within CMED.<br>
Serves a key role in addressing employee relations issues and concerns within CMED and partnering with CMU&rsquo;s Human Resources, Faculty Personnel Services, and Office of Civil Rights and Institutional Equity, to ensure all employee relations issues and concerns are addressed and resolved consistent with CMU policies, practices, and collective bargaining agreements.<br>
Provides oversight of HIPAA workforce training and compliance while working with the CMU HIPAA Privacy Officer to ensure HIPAA policies and procedures are implemented in CMU&rsquo;s clinics.<br>
Develops and maintains the Department of Faculty and Staff Services budget.<br>
Promotes a commitment to creating and maintaining a welcoming and considerate community.<br>
Oversees staff professional development and employee recognition programs.<br>
Performs other professional duties as assigned.</div>
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<div><div><b>Supervision Exercised</b></div>
<div>Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others in our teams. As leaders, it is our responsibility to seek input from our teams to continuously improve leadership abilities and demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU, we encourage employees to grow both personally and professionally, and thus advance CMU&rsquo;s culture of excellence.</div>
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<div><div><b>Message to Applicants</b></div>
<div>Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU&rsquo;s mission, vision, and leadership standards.<br>
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You must submit an on-line application in order to be considered as an applicant for this position.<br>
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Cover letters may be addressed to the Hiring Committee.<br>
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Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. Please review the <b>Leadership Standards</b> before applying for this position.</div>
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<div><div><b>Employee Group</b></div> <div>Professional &amp; Administrative -Salary</div>
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<div><div><b>Staff Pay Level</b></div>
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<div></div><div><div><b>Pay Range</b></div> <div>$95,000 - $115,000 per year</div>
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<div><div><b>Division</b></div> <div>Academic Affairs</div>
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<div><div><b>Department</b></div> <div>College of Medicine</div>
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<div><div><b>Position Status</b></div> <div>Regular</div>
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<div><div><b>Position End Date</b></div>
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<div></div><div><div><b>Employment Status</b></div> <div>Full-Time</div>
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<div><div><b>FTE</b></div> <div>1.0</div>
</div><br>
<div><div><b>Position Type</b></div> <div>12 month</div>
</div><br>
<div><div><b>Weekly Work Schedule</b></div> <div>Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed</div>
</div><br>
<div><div><b>Location</b></div> <div>Mount Pleasant, MI</div>
</div><br>
<div><div><b>About the Department</b></div>
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<div></div><div><div><b>About CMU</b></div>
<div>Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.<br>
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We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master&rsquo;s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.<br>
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CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.<br>
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Central is home to 17 men&rsquo;s and women&rsquo;s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.<br>
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CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It&rsquo;s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state&rsquo;s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.<br>
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Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions &mdash; Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more &mdash; are within easy reach of the city&rsquo;s central location in Michigan&rsquo;s Lower Peninsula.<br>
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CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.</div>
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<div><div><b>CMU Leadership Standards</b></div>
<div>Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.<br>
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We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.<br>
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Please review the <b>Leadership Standards</b> before applying for this position.</div></div></div></div></div></div></div></div><p></p>

EXECUTIVE DIRECTOR / FACULTY & STAFF EMPLOYMENT SERVICES

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