staff services manager

CHRISTUS Health

<div><b>Description</b><p><br>
CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 253-bed hospital serving the fastest-growing area of San Antonio. Specialized care includes orthopedic and surgical care with advanced spine surgery, Intensive Care, complex neurology for treating stroke and other neurovascular issues, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, women&rsquo;s services, a newborn nursery, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, emergency services, and more. The campus also boasts an Outpatient Imaging Center, an Ambulatory Surgery Center, and four medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.</p>
<p>Summary:</p>
<p>Under the direction of the Director of Medical Staff Services, the Medical Staff Coordinator Lead assures the proper credentialing of licensed independent practitioners, physician assistants, nurse practitioners, and certified registered nurse anesthetists. with medical staff privileges. Leads the administrative and documentation support to medical staff services of the facility. Validates, records, transcribes, and maintains all necessary records. Acts as a liaison between the medical staff, medical staff office and physician recruitment committee. Acts as a liaison between the medical staff and other departments of the hospital and provides direction in the coordination of the duties of the medical staff. Maintain a working knowledge of the medical staff bylaws, hospital rules and regulations and hospital policies pertaining to medical staff, practitioner and the organization to ensure the medical staff&rsquo;s adherence within stated parameters.</p>
<p>Responsibilities:</p>
<ul><li><p>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</p></li><li>
As the hospital Credentials Committee Liaison, validates the Practitioner credentialing applications for licensed independent practitioners, physician assistants, nurse practitioners, and certified registered nurse anesthetists, in accordance with accreditation standards, regulatory requirements and policies and procedures in preparation for review by the Credentials Committee.</li><li>
Leads the examination of researches, enters data, files, and gathers all information necessary to process information received from practitioners to support the credentialing process.</li><li>
Researches, develops, and revises, existing privilege sheets to assure they are most current in regard to standard of care and new technology.</li><li>
Responsible for the maintenance and accuracy of electronic credentialing files;</li><li>
Respond to telephone inquiries and written inquiries from practitioners and other departments, pertaining to practitioner and credentialing status in a professional and courteous manner.</li><li>
Facilitate all additions, terminations and changes to practitioners' membership and privileges for processing to the Board of Directors in the secure credentialing software.</li><li>
Medical Staff Organization facilitator of Medical Executive Committees per the bylaws.</li><li>
Maintain a high level of proficiency in the implementation of the medical staff database system modules related to medical staff, practitioners, and the organization to ensure the medical staff's adherence with stated parameters.</li><li>
Maintain compliance with regulatory and accrediting bodies; Joint Commission standards, State and Federal Law pertaining to the Medical Staff and apply them to the credentialing, privileging process as needed.</li><li>
Manage (FPPE) and Ongoing Professional Practice Evaluations (OPPE).</li><li>
Coordinate the Medical Staff's succession and leadership process including the election process of system hospital medical staff leadership in compliance with the medical staff bylaws processes.</li><li>
Facilitate medical staff committee meetings as requested, which includes committee notification, drafting agendas, taking and drafting minutes; and any follow up as required</li><li>
Manage the Practitioner Conduct process as needed per policy.</li><li>
Manage with onboarding process of medical staff and allied health professional candidates.</li><li>
Maintain communication boards and ER Roster or other tasks as assigned.</li></ul>
<p>Requirements:</p>
<p>Education</p>
<ul><li>Associate Degree or equivalent education and experience. Medical terminology training is preferred.</li><li>
Excellent oral and written communication skills</li><li>
Excellent interpersonal skills and work effectively and efficiently with healthcare professionals both in and out of the hospital environment</li><li>
Must be motivated as well as a self-starter who can work independently however capable and willing to take direction as appropriate</li><li>
Knowledge of medical terminology preferred</li><li>
Exhibits a high degree of confidentiality</li><li>
Must possess strong organizational skills</li><li>
Proficient computer skills to operate Microsoft Outlook, Word and Excel.</li></ul>
<p><b>Experience</b></p><br>
<ul><li>Five (5) years' experience in healthcare</li><li>
A minimum of three (3) years in credentialing physician and allied health professionals</li></ul>
<p>Licenses, Registrations, or Certifications</p>
<ul><li>CPCS (Certified Professional Credentialing Specialist) or CPMSM (Certified Professional Medical Staff Management Certification preferred</li></ul>
<p>Work Schedule:</p><br>
<p>5 Days - 8 Hours</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

Coordinator Medical Staff Lead - Med Staff Administration

The Home Depot

<div>
 Req178929
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 Must live within driving distance of field services offices in either Pittsburg or Philadelphia.
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  Position Purpose
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  <br/>
 </strong>
 The Services HR Manager is responsible for implementation of HR programs and processes, to maximize business performance and champion excellent Associate and Customer experience in designated regions. This role supports Home Depot Exteriors, Home Depot Interiors, Lead Generation and Core THD Services teams. The Services HR Manager provides council to General Regional Managers for HDE and HDI, Regional Core Services Managers and Territory Managers Lead Generation for their respective regions. Services HR Manager is an influential, courageous, knowledgeable and trusted HR business partner that drives effectiveness and success in areas of organizational effectiveness; talent planning; efficient staffing; policy compliance; learning and development; associates engagement; positive associate relations and career pathing across multiple Services organizations.
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  Key Responsibilities
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   30% Provides advice and council in general associate relations issues. Identifies breaches of culture and/or values that negatively impact workplace and addresses them. Gathers information and resolution for investigations. Ensures the same processes are followed in each business group.
  </li>
  <li>
   25% Effectively executes human resources programs that support the business and drives consistency in practice of HR SOPs and employment law. Drives consistency and best practices within multi-business client group.
  </li>
  <li>
   25% Assists with leadership &amp; associate development as well as performance management in assigned Services region. Educates on existing enterprise HR tools and facilitates training sessions to ensure ongoing development (New Leader Assimilations, 360 degree feedback, Servant Leadership, Open Door Policy Training, Selection).
  </li>
  <li>
   20% Acts as Associate Advocate, stays closely connected with client groups in the field through various of listening mechanisms such as: town halls, associate feedback surveys, round tables and exit interviews. In partnership with leaders, formulates solutions and action items to support positive associate experience.
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   <br/>
  </li>
 </ul>
 <strong>
  Direct Manager/Direct Reports
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   This position reports to the Divisional HR Manager - Services.
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   This position has 0 direct reports.
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  </li>
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  Travel Requirements
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   Typically requires overnight travel more than 50% of the time.
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  </li>
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  Physical Requirements
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 <ul>
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   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
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  </li>
 </ul>
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  Working Conditions
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 </strong>
 <ul>
  <li>
   Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
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  </li>
 </ul>
 <strong>
  Minimum Qualifications
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 <ul>
  <li>
   Must be eighteen years of age or older.
  </li>
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   Must be legally permitted to work in the United States.
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  </li>
 </ul>
 <strong>
  Preferred Qualifications
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 </strong>
 <ul>
  <li>
   4 to 6 years of experience in Human Resources is preferred.
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  </li>
 </ul>
 <strong>
  Minimum Education
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 </strong>
 <ul>
  <li>
   The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   <br/>
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  </li>
 </ul>
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  Minimum Years Of Work Experience
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 <ul>
  <li>
   5
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  </li>
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  Competencies
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 <ul>
  <li>
   Technical knowledge of Human Resources specialties including employment law, employee relations, management and organizational development, staffing, training and compensation.
  </li>
  <li>
   Written and verbal presentation &amp; facilitation skills including stand-up presentation skills. Effective communication skills.
  </li>
  <li>
   Problem solving and organization skills.
  </li>
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   Conflict management skills.
  </li>
  <li>
   Strong knowledge of Home Depot business processes.
  </li>
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   Experience or capability in supporting multi-business units from people programs perspective
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   Strong Learning Agility
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   Action Oriented (prioritizing needs from multiple business leaders)
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  <li>
   Ability to effectively drive change and strong results
  </li>
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   Process orientation
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  <li>
   Strong Business Acumen
  </li>
 </ul>
</div>


Services Field HR Manager - Mid Atlantic/Ohio Valley

Waad Education

<div><p><b>Waad Education</b> is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.</p><p>
We are currently seeking an experienced <b>Shared Services Manager</b> to join our team and support the effective delivery and management of shared services across our educational institutions. The ideal candidate will play a key role in driving operational excellence, improving service efficiency, and ensuring seamless support across all shared services functions.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Develop and implement shared services strategies to enhance efficiency, standardization, and continuous improvement.
</li><li>Oversee day-to-day operations across HR, procurement, IT, marketing, accounting, and administration.
</li><li>Ensure compliance with policies, procedures, and quality standards in service delivery.
</li><li>Manage vendor relationships, contracts, and service level agreements to maximize value and performance.
</li><li>Lead process optimization initiatives and implement best practices across all shared services functions.
</li><li>Collaborate with leadership and school units to understand needs and deliver seamless support services.
</li><li>Lead, manage, and develop the shared services team, fostering a culture of accountability and high performance.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Management, or a related field; Master&rsquo;s degree is a plus.
</li><li>7+ years of progressive experience in managing shared services or operations in the education sector or related industries.
</li><li>Proven track record of leading cross-functional teams and driving process improvements.
</li><li>Strong knowledge of HR, finance, procurement, and IT service management.
</li><li>Excellent communication, leadership, and stakeholder engagement skills.
</li><li>Ability to manage multiple projects and deliver results in a fast-paced environment.
</li><li>Fluency in Arabic and English.</li></ul></div>

Shared Services Manager

Carrington Mortgage Services, LLC

<p></p><div><p><b>Come join our amazing team and work remote from home!
</b></p><p>The Business Support Services Workforce Manager is r esponsible for leading workforce planning and operational readiness for a multi-channel mortgage servicing organization. Oversees capacity forecasting, scheduling, and real-time management to ensure service level commitments are consistently achieved. Perform all duties in accordance with the company&rsquo;s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $115,000.00/yr - $135,000.00/yr plus annual bonus.<br>
</p><p></p><p><b>What you&rsquo;ll do:
</b></p><ul><li>Develop, maintain, and execute quarterly and annual workforce capacity plans to support operational demand, portfolio growth, and strategic initiatives.
</li><li>Partner with Finance and Human Resources to design cost-effective hiring plans, labor models, and staffing strategies aligned with budget and productivity targets.
</li><li>Lead the design and execution of workforce management strategies across multi-channel environments, including phone, chat, and email.
</li><li>Administer, configure, and continuously optimize workforce management systems, tools, and reporting platforms.
</li><li>Provide real-time and intraday workforce management oversight to proactively identify and mitigate service-level risks.
</li><li>Maintain working knowledge of dialer support analyst and team lead daily functions to provide backup support, troubleshoot issues, and drive process improvements and automation.
</li><li>Utilize T-SQL and advanced analytical techniques to identify trends, risks, and optimization opportunities.
</li><li>Produce and deliver executive-level dashboards and reporting on forecast accuracy, schedule adherence, productivity, and performance trends.
</li><li>Develop, document, and maintain standard operating procedures (SOPs for forecasting, scheduling, real-time management, and reporting.
</li><li>Model and evaluate surge capacity scenarios related to volume volatility, portfolio changes, market conditions, or disaster recovery events.
</li><li>Lead continuous improvement initiatives focused on operational efficiency, workforce utilization, and customer experience.
</li><li>Carry out management responsibilities in accordance with organizational policies and applicable laws, including employee development, workload planning, performance management, coaching, corrective action, and employee relations.
</li><li><p>Advanced knowledge of workforce management principles and forecasting methodologies.
</p></li><li><p>Strong analytical and data-driven decision-making skills.
</p></li><li><p>Experience with workforce management and contact center platforms.
</p></li><li><p>Excellent written and verbal communication skills.
</p></li><li><p>Experience creating ad-hoc reporting to verify and validate business related issues and outcomes.
</p></li><li><p>Ability to interpret complex reporting and workforce related data to troubleshoot and solve business issues.
</p></li><li><p>Proven ability to influence stakeholders and manage organizational change.
</p></li><li><p>Ability to interpret and present staffing and performance trends to leadership.<br>
</p></li></ul><p></p><p><b>What you&rsquo;ll need:
</b></p><ul><li>Bachelor&rsquo;s degree in business, Operations Management, or related field.
</li><li>Eight plus (8+) years of workforce management or support operations experience.
</li><li>1 &ndash; 2 years&rsquo; experience with developing reporting with T SQL.
</li>Experience in mortgage servicing or financial services is strongly preferred.<br>
<li>
</li></ul><p></p><p><b>Our Company:
</b></p><p>Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you&rsquo;ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .
</p><p><b>What We Offer:
</b></p><ul><li>Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
</li><li>Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
</li><li>Customized training programs to help you advance your career.
</li><li>Employee referral bonuses so you&rsquo;ll get paid to help Carrington and Vylla grow.
</li><li>Educational Reimbursement.
</li>Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.<br>
<li>
</li></ul><p></p><p><b>Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
</b></p><p>#LI-SY1</p></div>

Manager, Business Support Services Workforce

Abbeyfield The Dales Ltd

<div>
 We have prepared a useful guide for all applicants to help you with the process.
 <br/>
 <br/>
 Please click here to open the guide Application &amp; Interview Guidance
</div>


Staff Vacancies

MedCure, Inc.

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
 </p>
 <p>
  The Manager of Coordination &amp; Donor Services' primary responsibility is to coordinate and direct the donation process for whole body donors. The Manager  of Coordination &amp; Donor Services will work closely with funeral homes, hospices, and donor families in coordinating care. The Manager  of Coordination &amp; Donor Services must possess natural empathy and sincerity to counsel grieving families. The Manager  of Coordination &amp; Donor Services provides supervisory skills in ensuring efficient and error-free processes through guiding, training, instructing and auditing Donation Coordination department members.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Essential Tasks:
  </strong>
 </p>
 <li>
  Manage staffing levels, donation protocols, and compliance with AATB regulations.
 </li>
 <li>
  Ensure that appropriate documentation is signed and approvals obtained in all donor cases.
 </li>
 <li>
  Develop training modules when required and act as trainer for newly hired staff if necessary.
 </li>
 <li>
  Assign driver and transport services' schedules with respect to movement of donors.
 </li>
 <li>
  Interact with Quality Assurance, Business Development, Lab or Marketing when necessary to ensure donation procedures are complied with and communications with donor families conform with accepted guidelines.
 </li>
 <li>
  Investigate complaints and provide resolution when required.
 </li>
 <li>
  Provide reports to senior management as needed including but not limited to: call analysis data, donor statistics, hours worked and expenses.
 </li>
 <li>
  Serve as departmental point of contact during audits.
 </li>
 <li>
  Apply advanced knowledge of the donor process in problem-solving, relationship building and fielding questions from the coordination staff.
 </li>
 <li>
  Manage the coordination schedule and provide coverage for temporary staff shortages.
 </li>
 &nbsp;&nbsp;
 <p>
  <strong>
   Accountability:
  </strong>
 </p>
 <p>
  Frequently, the Manager  of Coordination &amp; Donor Services' decisions and actions strongly impact the company's revenue, operations, reputation, and/or customer satisfaction. The Manager  of Coordination &amp; Donor Services makes independent decisions but is guided by routine procedures, established guidelines, and clearly stated standards. The Manager  of Coordination &amp; Donor Services performs work under minimal supervision.
 </p>
 &nbsp;
 <p>
  <strong>
   Knowledge and Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong management skills
  </li>
  <li>
   Ability to delegate supervisory tasks to the Coordination Supervisor
  </li>
  <li>
   Efficiently utilize office machinery
  </li>
  <li>
   Complete tasks using computer software at an advanced skill level
  </li>
  <li>
   Provide excellent customer service via all instruments of communication, both internally and externally
  </li>
  <li>
   Comfortably interact with funeral homes, hospice programs, hospitals, and building maintenance vendors
  </li>
 </ul>
</div>


CALL CENTER MANAGER

Yale New Haven Health

<div>Overview:
<div>
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
Directs and supervises all Unit Shift/Department activities. Directs, educates, and assists Nursing staff in the provision of quality patient care according to department Standards of Practice and Standards of Care to maintain quality services. Assists Nurse Manager in providing leadership support to staff, scheduling and evaluating personnel. Plans, develops, facilitates and coordinates the operation of the Unit/Department.<br>
<br>
EEO/AA/Disability/Veteran</div>
Responsibilities:
<ul><li><div>1. Assesses Global Needs Of Patients On The Unit/Department And Matches With Staff Competencies To Provide Needed Services. Delegates Patient Care Assignments To Staff According To Identified Needs And Abilities.</div></li><li><div>
2. Must Demonstrate The Appropriate Clinical Competencies For The Nursing Unit In Order To Evaluate, Plan And/Or Provide Patient Care Through Delegation, Consulting Or As A Direct Patient Care Provider.</div></li><li><div>
3. Assist Manager With Hiring New Staff And Identifies And Communicates With Staff And Manager Any Disciplinary/Performance Issues.</div></li><li><div>
4. Regularly Reviews And Monitors Quality Improvement Activities. Follows Through On Staff Participation In Quality Improvement Activities. Problem Solves As Necessary.</div></li><li><div>
5. Intervenes In A Timely Manner To Resolve Customer Complaints. Holds Self And Others Accountable For Meeting Objectives And Commitments. Enforces High Standards For The Quality Of Patient Care Delivered On The Unit.</div></li><li><div>
6. Communicates Clearly, Concisely And Effectively. Ensures That People Get The Information They Need To Do Their Jobs.</div></li><li><div>
7. Actively Participates In Employees? Annual Review Process.</div></li><li><div>
8. Functions As A Preceptor To New Staff. Assists The Manager And The Educator In Coordinating The Orientation Of New Staff. Ensures Staff Competencies Are Current.</div></li><li><div>
9. Assists Nurse Manager In Maintaining Up-To-Date Resource Materials Necessary To Insure Proper Staff Development.</div></li><li><div>
10. Provides Accurate And Consistent Interpretation And Application Of Human Resource Policies.</div></li><li><div>
11. Assists Manager With The Development Of The Budget. Works With Staff To Adjust Resource Allocations To Demands. Assists The Nurse Manager In The Completion Of Weekly Payroll Processes.</div></li><li><div>
12. Demonstrates The Ability To Provide A Safe Environment For Patients, Self And Staff.</div></li><li><div>
13. Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.</div></li><li><div>
14. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.</div></li></ul>
Qualifications:
<div>
EDUCATION</div><div></div><div><br>
Graduate from an accredited school of nursing is required. BSN required or ADN accepted with proof of matriculation into a BSN program upon hire.</div><div></div><div><br>
EXPERIENCE</div><div></div><div><br>
2 - 5 Years Clinical experience preferred. One year of charge Nurse or equivalent experience preferred.</div><div></div><div><br>
LICENSURE</div><div></div><div><br>
Current Connecticut RN licensure. BLS required. Certification in specialty area required within one year of hire date.</div></div><div></div>

Clinical Coordinator 4.1 Neuro (Registered Nurse)

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