staff training and development manager

Road and Transport, RTA Dubai

<b><br>Job Title<br>Technical Training Manager   Roads and Transport Authority (RTA)   Dubai, UAE<br>Job Description<br>Technical Training Manager   Roads and Transport Authority (RTA)   Dubai, UAE<br> <br>Position Overview</b><br>The Roads and Transport Authority (RTA) in Dubai is seeking an experienced Technical Training Manager to oversee the planning, implementation, and evaluation of specialized training programs. The role involves designing and managing the annual technical training plan, coordinating with department managers to meet organizational learning objectives, and ensuring compliance with UAE government regulations. The successful candidate will drive innovation in training, develop international partnerships, and ensure continuous improvement in employee learning and development.<br> <b><br>Location: UAE<br>Location: Dubai<br>Industry: Government Administration<br>Function: Training and Development<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>Core Duties</b><br> <br>* Develop and manage the annual technical and specialized training plan for employees<br>* Supervise the planning, budgeting, and implementation of technical training programs<br>* Approve and prioritize training curriculum in line with institutional objectives<br>* Conduct training needs analysis to design and improve training programs<br>* Ensure compliance with HR laws and government regulations related to training<br>* Coordinate with managers to review training effectiveness and monitor implementation<br>* Maintain and update databases of participants, program details, and evaluation records<br>* Evaluate training programs and trainers, preparing reports and recommendations for improvement<br>* Build partnerships with international training institutions to source qualified trainers<br>* Measure and report return on investment (ROI) for training and development initiatives<br> <br><b>Candidate Requirements</b><br> <br>* Bachelor s degree in Human Resources, Business Administration, or equivalent from a recognized university<br>* Specialized certifications in smart education preferred<br>* Minimum 11 years of relevant work experience in training and development<br>* Proven ability to design, develop, and evaluate training programs<br>* Strong project management and budget management skills<br>* Knowledge of learning management systems and training databases<br>* Excellent communication and leadership skills with ability to mentor and motivate staff<br>* High-level analytical and problem-solving abilities<br>* Proficiency in advanced computer applications across multiple platforms<br>* Goal-oriented, adaptable, and capable of handling multiple priorities effectively<br> <br><b>Why Join Us<br></b> <br>* Competitive tax-free salary with Dubai government benefits<br>* Comprehensive medical coverage and retirement benefits<br>* Opportunity to lead large-scale training initiatives within a major government entity<br>* Professional growth and international exposure through partnerships with training institutions<br>* Work in a high-impact role supporting Dubai s vision for innovation and excellence in public service<br>

Technical Training Manager Roads and Transport

Azizi Development UAE

<br>Job Title<br>Training Manager   Sales Support and Process Excellence   Dubai, UAE<br>Job Description<br>Training Manager   Sales Support and Process Excellence   Dubai, UAE<br> <br>Job Location: Dubai, UAE<br>Industry: Education / Teaching / Training<br>Function: Training / Development<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Position Overview<br>Azizi Developments is seeking a Training Manager to lead skill enhancement and process training for sales support functions across the organization. This role focuses on empowering teams in CRM, collections, telesales, customer service, and documentation to deliver exceptional performance aligned with business objectives.<br> <br>Core Duties<br> <br>* Design and develop engaging training programs tailored to each department s operational requirements.<br>* Deliver in-person and virtual sessions for new hires and existing staff to strengthen process understanding and product knowledge.<br>* Collaborate with managers to assess training needs, using performance metrics and business priorities to guide program development.<br>* Monitor employee adherence to company protocols and best practices, providing actionable feedback for improvement.<br>* Evaluate training effectiveness through surveys, assessments, and performance reviews, refining programs accordingly.<br>* Maintain detailed records of sessions, attendance, feedback, and progress for management reporting.<br>* Develop e-learning modules, simulations, and digital resources to expand accessibility and reach.<br>* Create practical tools such as quick-reference guides, FAQs, and process checklists for daily use by teams.<br> <br>Candidate Requirements<br> <br>* Minimum 2 years  experience in a training role.<br>* Background in telesales or collections preferred.<br>* Real estate industry experience is an advantage.<br>* Proficiency in PowerPoint, Excel, Canva, Kahoot, and Learning Management Systems (LMS).<br>* Strong presentation, communication, and facilitation skills.<br> <br>Why Join Us<br> <br>* Lead training initiatives for one of Dubai s top real estate developers.<br>* Play a strategic role in enhancing performance across multiple business units.<br>* Competitive salary and growth-oriented work environment.<br> <br><br>

Training Manager Sales Support

Confidential

<p>Our Group is a world-class, professional global company built on deep-rooted business fundamentals. We are committed to hiring and developing the most efficient and dynamic people, staying at the forefront of contemporary market trends, and implementing advanced information systems. We are currently seeking a passionate and experienced <strong>Training Manager (Specialty Coffee)</strong> to join our team in <strong>Riyadh, Saudi Arabia</strong>. This is a <strong>full-time</strong> position for a dedicated professional who will be responsible for designing and delivering our specialty coffee training programmes. The ideal candidate will be instrumental in upholding our high standards of quality and ensuring our teams are equipped with industry-leading knowledge and skills.<br><br><strong>Responsibilities:</strong><br>&nbsp;</p><ul><li>Design, develop, and deliver comprehensive and engaging training programmes covering all aspects of specialty coffee, including coffee theory, brewing techniques, latte art, and customer service.</li><li>Conduct hands-on training sessions for new and existing baristas and café management staff to ensure a consistent and high-quality guest experience.</li><li>Develop and maintain training materials, manuals, and resources to support learning and development.</li><li>Establish and monitor quality control standards for coffee preparation, presentation, and service across all locations.</li><li>Assess employee performance and the effectiveness of training programmes, providing feedback and implementing improvements where necessary.</li><li>Stay current with the latest developments, trends, and innovations within the global specialty coffee industry.</li><li>Organise and lead workshops and coffee tasting sessions to foster a culture of continuous learning and passion for coffee.<br>&nbsp;</li></ul><p><strong>Qualifications:</strong><br>&nbsp;</p><ul><li>Proven experience as a Training Manager, Head Barista, or a similar role within the specialty coffee sector.</li><li>Expert knowledge of coffee from bean to cup, including origins, processing methods, roasting profiles, and a wide range of brewing techniques.</li><li>Demonstrable experience in designing and delivering effective training programmes.</li><li>Exceptional communication, presentation, and interpersonal skills with the ability to inspire and motivate others.</li><li>Strong organisational skills with the ability to manage multiple priorities and projects.</li><li>A genuine passion for specialty coffee and a commitment to excellence.</li><li>SCA (Specialty Coffee Association) certifications or equivalent qualifications are highly desirable.</li></ul><p>&nbsp;</p>

Training Manager (Specialty Coffee)

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  <strong>
   Job Description
  </strong>
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  To identify training needs and manage/co-ordinate/plan/deliver and monitor process training &amp; upskilling programmes for all employees
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  <strong>
   Key Responsibilities:-
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  Ensuring strict and absolute compliance to the training governance plan of the business
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  - Identifying training and development needs through Product Knowledge Tests &amp; Quality defect analysis
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  - Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs
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  - Disbursing Product &amp; Process updates in line with training governance
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  - Co-ordinate / conduct refresher training based on TNI
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  - Conducting appraisals
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  - Devising individual coaching / learning plans
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  - Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
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  - Supervising training delivery during new hire and project transition periods
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  - Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance
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  - Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
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  - Evaluating trainers and training &amp; development programmes through classroom observation sessions
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  - Responsible for and managing, maintaining and allocating all training material &amp; resources as applicable (training rooms, stationery etc.)
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  - Deliver one on one coaching and provide feedback whenever required
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  - Ensure training plans in place, Training docs like SOP's, process maps's
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  - Ensure timely sign off / accreditation of the staff in training
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  - Manage 30-60-90 day performance for the staff signed off
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  - Ensure ramp-up targets for the new learners into productivity
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  <strong>
   Qualifications
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  <br/>
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  Graduate minimum
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  Post Graduate preferable
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  Previous Training experience mandatory especially around migrations of new process and operations know how into customer service Min. 3 year in training
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  Experience in Insurance mandatory
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 </p>
</div>


Assistant Manager - Process Training - Pune

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Qatar Duty Free - Training Officer (F &amp; B)
</div></div><div><div>Ref #
</div><div>228015
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 12-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our team as a Training Officer who is responsible for developing and facilitating training covering a wide range of personal and job-related areas in accordance with an agreed training plan. The incumbent ensures that people are equipped with the required behavioral knowledge and skills to support the business in achieving objectives.</p><p><b>
Operations:</b></p><ul><li><p>
Provide high-quality training to all new and existing employees to enhance their skills to improve performance effectiveness.</p></li><li><p>
Conduct Induction programs for new employees to learn about QDF History, culture, customer experience, policies and procedures to integrate into the workplace more easily.</p></li><li><p>
Proactively enhance the new joiners experience through continuously developing the QDF induction programme.</p></li><li><p>
Facilitate other training programs using adult learning and learner-focused techniques to help employees develop the required knowledge, skills and behavior.</p></li><li><p>
Utilize coaching techniques to support and improve employee performance through structured on the job training activities.</p></li><li><p>
Design training and development programs for Qatar Duty Free Learning Academy based on the organizations and the individual's needs.</p></li><li><p>
Evaluate, amend and revise L&amp;D programs as necessary to adapt to the changes that occur in the work environment.</p></li><li><p>
Support the Training Specialist and Manager Training &amp; Development on new initiatives and projects. Monitor and review the progress of trainees through observations, feedback and discussions with line managers.</p></li><li><p>
Facilitate personal development planning for employees and drive this process across the business.</p></li><li><p>
Create solid professional relationships with employees at all levels within the business.</p></li><li><p>
Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.</p></li><li><p>
Understand learning technologies and how to use them to aid learning.</p></li><li><p>
Perform logistic and administrative support when necessary.</p></li><li><p>
Perform other department duties related to his/her position as directed by the Head of the Department.</p></li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You:</b></p><p>
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience OR Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience.</p><p><b>
Essential:</b></p><ul><li><p>
Experience in training in a multi-cultural environment.</p></li><li><p>
Proven experience of managing effective working relationships</p></li><li><p>
Ability to demonstrate a professional, confident and &quot;Can Do&quot; attitude.</p></li><li><p>
Has a good understanding of Learning &amp; Development techniques &amp; procedures</p></li><li><p>
Ability to work confidentially at all times.</p></li><li><p>
Excellent organization and time management skills.</p></li><li><p>
Excellent communication skills (verbal and written).</p></li><li><p>
Ability to build effective relationships with line managers and employees in all levels of the business.</p></li><li><p>
Strong coaching, training and facilitation skills.</p></li><li><p>
Well-developed interpersonal skills.</p></li><li><p>
Excellent written and oral communication skills.</p></li><li><p>
Strong task completion, planning and organizational skills.</p></li><li><p>
Proactive in effective planning and to seek solutions.</p></li><li><p>
Sound Knowledge of MS Word and PowerPoint.</p></li><li><p>
Good understanding of equal employment opportunity of custom and practices.</p></li><li><p>
Ability to Build and maintain positive external contacts to keep up-to-date with the external market</p></li><li><p>
Strong mentoring-and coaching-skills. Ability to-train-and develop-people-skills&mdash;Ability to-foster teamwork among team members.</p></li></ul><p><b>
Preferred:</b></p><ul><li><p>
Client focused and business awareness, with proven interaction to Senior Management level in QDFC</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p><p><br>
</p></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228015</div></div></div></div></div></div></div></div>

Qatar Duty Free - Training Officer (F & B)

Majid Al Futtaim

<p> </p><ul> <li>Conduct new hire orientation sessions, and plan, organize and direct new employee training.</li> <li>Customizing content and design training modules focused on defined competencies.</li> <li>Monitor and review the progress of trainees through questionnaires and discussions with Line managers.</li> <li>Update course content as directed by Training Manager.</li> <li>Design and assess the training program soft skills and culture trainings.</li> <li>Manage and deliver training sessions on technical, functional and behavioral subjects.</li> <li>Identify training and development needs through job analysis, appraisal schemes and regular consultation with leadership, managers and relevant stakeholders.</li> </ul> <p></p>

Senior Trainer - Learning & Development

Life Pharmacy LLC

<ul><li>Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service  executives.</li><li>Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.</li><li>Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.</li><li>Collaborate with HR and Operations to identify skill  gaps and develop training plans accordingly.</li><li>Ensure consistency in training delivery across multiple   locations, adhering to quality and compliance standards.</li></ul><br/>

Retail Training Manager

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