station supervisor

J&T EXPRESS

<p><b>Job Responsibilities:</b></p><ul><li>Supervise daily operations of the drop point and ensure smooth workflow.</li><li>Monitor shipment receiving, dispatching, scanning, and delivery processes.</li><li>Manage and support couriers and station staff to achieve operational KPIs.</li><li>Ensure shipments are handled accurately and on time according to company SOPs.</li><li>Track operational performance and prepare daily/weekly reports.</li><li>Coordinate with different departments to resolve operational issues efficiently.</li><li>Maintain high service quality and customer satisfaction.</li><li>Ensure workplace organization, discipline, and compliance with company policies.</li></ul><p><b>Job Requirements:</b></p><ul><li>Previous experience in logistics, delivery, or warehouse operations is preferred.</li><li>Good knowledge of Excel and reporting.</li><li>Strong leadership and communication skills.</li><li>Ability to work under pressure and manage daily operational challenges.</li><li>Responsible, organized, and detail-oriented.</li></ul><p>الراتب المدفوع: ﷼٤٬٠٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Station Supervisor -Logistics&Warehouse

United Ground Express

<div><p><b>What to expect:</b></p>
<p>
The <b>Supervisor </b>is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.<b>
</b></p><p><b>How you will make an impact:</b></p>
<ul>
<li>Provide coaching and direction to the station personnel to achieve or exceed performance expectations.</li>
<li>Ensure compliance with all safety requirements.</li>
<li>Set a positive example for the station team members to ensure excellent customer service.</li>
<li>Maintain a positive work environment, strong employee relations and collaborative relationships.</li>
<li>Demonstrate a calm demeanor during periods of high volume or irregular operations.</li>
<li>Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service.</li>
<li>Ensure all employees are properly trained and understand their assigned duties.</li>
<li>Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed.</li>
<li>Ensure the operation functions in a safe, caring, dependable and efficient manner at all times.
</li><li>Perform other duties as assigned.</li>
</ul>
<p><b>What you will bring:</b></p>
<p><i>
Required Experience, Qualifications &amp; Skills:
</i></p><ul><li>High School Diploma and previous supervisory experience</li>
<li>Ability to work independently</li>
<li>Ability to work in a dynamic, fast paced operational environment</li>
<li>Analytical thinking, goal-directed leadership, and service-oriented performance</li>
<li>Strong communication and interpersonal skills</li>
<li>Strong problem-solving skills and drive for excellence</li>
<li>Organization and planning skills</li>
<li>Strong leadership skills with the ability to motivate and coach others</li>
<li>Experience supervising Union represented work group preferred</li>
<li>Must possess and maintain a valid US state driver's license (Suspended, expired, revoked, or denied licenses are not valid)</li>
<li>MS Office applications</li>
<li>Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions</li>
</ul>
<p><i>Preferred Experience, Qualifications &amp; Skills</i></p>
<ul>
<li>Experience supervising Union represented work group preferred.</li>
</ul>
<p></p><p><i>Note: For </i><b><i>internal UGE </i></b><i>candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: </i><b><i>Internal_Candidate_Eligibility_Form.2024</i></b></p>
<p>
</p><p><b>Total Rewards:</b></p>
<p><i>
Salary will be competitive and commensurate with experience.</i></p>
<p><i>
As a UGE employee you'll receive the following:</i></p>
<ul>
<li>Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.</li>
<li>Discount Program: 20% off for flight tickets with United Airlines</li>
<li>Vacation, Sick Time, and Floating Holidays</li>
<li>Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance</li>
<li>Flexible Spending Accounts, Long Term Disability,</li>
<li>401(k)</li>
<li>Paid Training</li>
<li>Paid parking or transportation assistance</li>
<li>Participation in the UGE annual incentive plan</li>
</ul>
<p><b>ADA Specifications</b></p>
<ul>
<li>Repetitive motions that may include the wrists, hands, and/or fingers</li>
<li>Requires ability to use computers and other office equipment</li>
<li>Requires ability to sit, stand and walk for extended periods of time</li>
<li>Ability to pass all pre-screening clearances applicable to position qualifications</li>
<li>Ability to communicate and interact with others in the English language, both oral and written</li>
</ul>
<p></p><p><i>UGE is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled/LGBTQ</i></p>
<p><i>
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.</i></p>
<p>
</p><p></p><p><i>Newark Liberty International Airport</i></p></div>

(EWR) Supervisor, Cabin Services

Treadwell Credit Union

<p>Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member services such as sales of money orders or Cashier&rsquo;s Checks</p><p>&middot; Build relationships and enhance member experience, respond to member requests in a friendly, helpful and positive manner</p><p>&middot; Process transactions in a prompt, efficient, confidential and accurate manner</p><p>&middot; Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by ASPs. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the ASP area, including robbery procedures.</p><p>&middot; Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, on-line banking, and money orders.</p><p>&middot; Count, check, and package coins and currency.</p><p>&middot; Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.</p><p>&middot; Ensure that the ASP station is properly stocked with forms, supplies, brochures, etc.</p><p>&middot; Report malfunctions of ASP computers and other equipment used at the ASP station.</p><p>&middot; Check night depository and record proper information according to credit union procedures.</p><p>&middot; Greet and welcome members to the credit union in a courteous, professional, and timely manner.</p><p>&middot; Provide comprehensive, prompt, accurate, and efficient member transactions.</p><p>&middot; Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.</p><p>&middot; Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.</p><p>&middot; Assist with mail or email transactions, when available.</p><p>&middot; Place holds on accounts for uncollected funds.</p><p>&middot; Issue Cashier&rsquo;s checks, money orders, CDs.</p><p>&middot; Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other ASPs research and resolve discrepancies.</p><p>&middot; Ensure that the ASP station is properly stocked with forms, supplies, brochures, etc.</p><p>&middot; Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by ASPs. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the ASP area, including robbery procedures.</p><p>&middot; Cross-sell credit union services such as debit cards, credit cards, on-line banking, or other promotional products where available.</p><p>&middot; Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer.</p><p>&middot; Report malfunctions of ASP terminals and other equipment used at the ASP station to supervisor.</p><p>&middot; All other duties as assigned.</p><p>Experience:</p><ul><li>Cash Handling: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location: In person</p><p>If you are an enthusiastic, motivated, and member-service focused individual who thrives in an environment that rewards self-starters and excellence in service, you are encouraged to apply for this opening. Must have customer service and cash handling experience. Reliable transportation is required. Candidate may float to all branches as needed for staff coverage. Experience using CU*Answers is a plus. Position may include rotating scheduled Saturday hours from 8:15am to 12:15pm at our Dayton, OH branch. We offer a competitive base pay along with bonus programs; an excellent benefits package, including 401(k) plan, and health insurance.</p><p>Treadwell Credit Union is an equal opportunity employer.</p><p>Job Type: Full-time</p><p>Pay: From $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Account Service Partner (Teller) - Full Time

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United States of America
</div></div><div><div>Province/City
</div><div>Menlo Park, CA
</div></div><div><div>Hiring Entity
</div><div>Rosewood Sand Hill
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Culinary
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Plan, prep, set up and provide quality service in all areas of hot food production to include, but not limited to hot menu items, garde manger, hot appetizers, entrees, side dishes, sauce, stocks and hot sandwiches in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.</p><p></p><p><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>Monitor Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level on a daily basis.</li><li>Maintain and strictly abide by state sanitation/health regulations and hotel requirements.</li><li>Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.</li><li>Maintain complete knowledge of and comply with all departmental/hotel policies and procedures.</li><li>Meet with Kitchen Supervisor to review assignments, anticipated business levels, changes and other information pertinent to the job performance.</li><li>Complete opening duties:</li></ul><ul><li>
Set up work station with required mis en place, tools, equipment and supplies according to standards.</li><li>
Inspect the cleanliness and working condition of all tools, equipment and supplies.</li><li>
Ensure everything complies with standards.</li><li>
Check production schedule and pars. Establish priority items for the day.</li><li>
Inform the Kitchen Supervisor of any supplies that need to be requisitioned for the day's tasks.</li><li>
Transport supplies from the storeroom and stock in designated areas.</li><li>
Inspect the cleanliness and organization of the line and work stations; rectify any deficiencies.</li><li>
Maintain throughout the shift. Start prep work and production of items needed for the day.</li></ul><p>
 Select, clean and prepare meat, seafood and vegetables.</p><ul><li>Check P.O.S. printer at the work station; ensure that it is in working order and there is enough paper available for the shift.</li><li>Prepare and produce Saut&eacute;, Grill &amp; Sauce from the menu items for designated F&amp;B outlets.</li><li>Prepare all dishes following recipes and yield guides, according to department standards.</li><li>Inform the Kitchen Supervisor of any shortages before the item runs out.</li><li>Communicate any assistance needed during busy periods to the Kitchen Supervisor to ensure optimum service to guests.</li><li>Inform Kitchen Supervisor of any excess items that can be used in daily specials or elsewhere.</li><li>Maintain proper storage procedures as specified by Health Department and hotel requirements.</li><li>Minimize waste and maintain controls to attain forecasted food cost.</li><li>Disinfect and sanitize cutting boards and worktables.</li><li>Transport empty, dirty pots and pans to the potwash station.</li><li>Assist Stewards in order to make clean up a more efficient process.</li><li>Breakdown work station and complete closing duties according to department standards:</li></ul><ul><li>
Return all food items to the proper storage areas.</li><li>
Rotate all returned product.</li><li>
Wrap, cover, label and date all items being put away.</li><li>
Straighten up and organize all storage areas.</li><li>
Clean up and wipe down food prep areas, reach-ins/walk-ins, shelves.</li><li>
Return all unused and clean utensils/equipment to the specified locations.</li><li>
Turn off all equipment not needed for the next shift.</li><li>
Restock items that were depleted during the shift.</li></ul><ul><li>Review status of work and follow-up actions required with the Supervisor before leaving.</li><li>Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.</li><li>Ability to work a flexible schedule to include days, weekends, and holidays as needed.</li><li>All other duties as required.</li></ul><p></p><p><b><br>
QUALIFICATIONS:</b></p><ul><li>Experience: Minimum one years&rsquo; experience as a Cook 3 or similar at a 4 or 5 star hotel or restaurant.</li><li>Education: High school diploma; culinary certification preferred.</li><li>General Skills:
</li></ul><ul><li>Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills: Ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow through; ability to be a clear thinker, remain calm and resolve problems using good judgment; ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders; ability to maintain good coordination; ability to transport cases of received goods to the work station; pots and pans of food from storage/prep areas to the serving line; ability to work an 8-12 hour shift in hot, noisy and sometimes close conditions; ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met; ability to differentiate dates; ability to operate, clean and maintain all equipment required in job functions; ability to comprehend and follow recipes; ability to expand and condense recipes; ability to produce creative and artistic food work; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.</li><li>
 Language: Required to speak, read and write English, with fluency in other languages preferred.</li><li>
Physical Requirements: Must be able to exert physical effort in transporting 55 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</li><li>
Licenses &amp; Certifications: ServeSafe certified</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.</p><p>
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa&reg;, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.</p></div></div></div></div></div></div>

Cook 3

Menzies Aviation

<div><p><b>This position is at the Dallas Fort-Worth International Airport (DFW)</b></p>
<ul>
<li><b>Hourly Rate: $30.00/hour</b></li>
</ul>
<p><b>Main accountabilities include:</b></p>
<ul>
<li>Fully responsible for all aspects of the GSE repair services at the station.</li>
<li>Fully accountable for the financial performance and compliance with Corporate Governance, legal and quality aspects of Menzies&rsquo; businesses in the station</li>
<li>Schedules all preventive maintenance inspections</li>
<li>Leading and working with the senior team to maintain and enhance appropriate, effective safety &amp; security systems, risk assessments, periodical inspections &amp; audits, operational training programs, planning, operational processes, and service delivery.</li>
<li>Maintains all equipment records and monitors vehicle registration and hour meter program.</li>
<li>Coordinate&rsquo;s scheduling of equipment to be repaired.</li>
<li>Coordinates all QA inspections on fuel equipment.</li>
<li>Ensure ground equipment and fueling repair deadlines are met.</li>
<li>Operate motorized equipment.</li>
<li>Determines work procedures, prepares work schedules, and expedites workflow.</li>
<li>Perform as a mentor to other employees and provide training to new employees.</li>
<li>Some responsibilities may include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems as needed for violations of company policy.</li>
<li>Orders parts required for preventive maintenance and major repairs.</li>
<li>Complete shift reports and sign timecards</li>
<li>Assist in the preparation of performance evaluation forms.</li>
<li>Prepare disciplinary incident and/or termination reports.</li>
<li>Conduct shift briefings to ensure staff is organized and informed.</li>
<li>Comply with the company&rsquo;s attendance/tardiness standards.</li>
<li>Other duties may be assigned.</li>
</ul>
<p><b>Safety, Security and Compliance
</b></p><p>All employees have a responsibility and duty whilst at work to:</p>
<ul>
<li>Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.</li>
<li>Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.</li>
<li>Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li>
<li>Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.</li>
<li>Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.</li>
<li>Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.</li>
<li>Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.</li>
<li>Fully understand the company health and safety policy.</li>
<li>Attend training courses as may be arranged by the Company.</li>
</ul>
<p><b>Qualifications and Experience</b></p>
<ul>
<li>3 to 5 years mechanical experience</li>
<li>Must be 18 years of age or older.</li>
<li>Possess valid US driver's license with a clean driving record.</li>
<li>Pass pre-employment drug screen and all pre-employment testing.</li>
<li>Ability to proficiently read, write and speak English.</li>
<li>Must be comfortable lifting/moving 70lbs.</li>
<li>Must be comfortable working in all weather conditions.</li>
<li>Must be available and flexible to work variable shifts including weekends and holidays.</li>
<li>Pass FBI background and obtain US Customs Seal</li>
<li>To report any significant deficiency in our products, materials, and documents</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
<li>Has the duty to suggest any improvements to working practices especially those relating to safety and security.</li>
<li>Ability to effectively present information in one-on-one and small group situations to customers, clients, vendors, and other employees of the organization</li>
<li>Must have high school diploma, GED or one-year experience as a Supervisor in the Aviation Industry</li>
<li>Completion of an Automotive/Diesel Mechanic degree program (preferred)</li></ul></div>

GSE Supervisor

Keolis

<div><p>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS).</p><br>
<p></p><ul>
</ul>
<p></p><p><b>MAIN RESPONSIBILITIES</b></p>
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected<br>
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management.<br>
<li>
</li></ul><p></p><p><b>KNOWLEDGE REQUIERED</b></p>
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul><br>
<p><b>
</b></p><p><b>KEY SKILLS</b></p>
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul><br>
<p>
</p><p><b>EXPERIENCES</b></p>
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul><br>
<p>
</p><p><b>EDUCATIONNAL QUALIFCATIONS</b></p>
<ul><li><p>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</p></li></ul></div>

Customer Service Agent - Tram

Dusit Thani Mactan Cebu

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 PRIMARY RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.
  </li>
  <li>
   Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.
  </li>
  <li>
   Assists in setting up and taking down tables and chairs, ensures guest&rsquo;s utmost convenience with food setting
  </li>
  <li>
   Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.
  </li>
  <li>
   Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.
  </li>
  <li>
   Cleans and maintains equipment, tools, fixtures, service area in station assigned.
  </li>
  <li>
   Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
  </li>
  <li>
   Familiarizes with all equipment in the outlet, the proper handling and usage.
  </li>
  <li>
   Works split shifts as assigned
  </li>
  <li>
   Responsible of mini bar replenishment and posting to POS.
  </li>
  <li>
   Provides assistance to co-employees within food &amp; beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
  </li>
  <li>
   Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.
  </li>
  <li>
   Generates higher revenue through up-selling techniques and skill.
  </li>
  <li>
   Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
  </li>
  <li>
   Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Report Lines &amp; Communications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Assistant Room Service Manager/ Room Service Supervisor.
  </li>
  <li>
   Relates to co-employees within service, kitchen and other department in the performance of his/her job.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Others
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuous learning through own IDP.
  </li>
  <li>
   Any other duties as may be assigned by the superior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company&rsquo;s Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
   <br/>
   <br/>
  </li>
 </ul>
 CONFIDENTIALITY
 <br/>
 <br/>
 <ul>
  <li>
   Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
   <br/>
   <br/>
  </li>
 </ul>
 JOB REQUIREMENT
 <br/>
 <br/>
 <ul>
  <li>
   Minimum education of Vocational diploma in any discipline.
  </li>
  <li>
   Minimum of 1 year in hospitality business. Fresh graduate is welcome
  </li>
  <li>
   Knowledgeable in various kinds of food and beverage.
  </li>
  <li>
   Have excellent English communication skills both in written and spoken
  </li>
  <li>
   Pleasant personality with good communication and interpersonal skills
  </li>
 </ul>
</div>


Waiter

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