store operations manager

Steadfast Corporate Services

Job Title: Operations Manager &ndash; Retail Sector Department: Operations Location: Coimbatore Reports To: Senior Manager / General ManagerJob SummaryThe Operations Manager will oversee daily retail operations, driving efficiency, profitability, and customer satisfaction across multiple stores. The role requires strong leadership in managing teams, optimizing processes, ensuring compliance, and executing strategies to achieve sales and operational excellence.Key ResponsibilitiesStore Operations &amp; Management<ul><li>Manage daily operations across multiple retail outlets.</li><li>Ensure smooth functioning of sales, inventory, customer service, and logistics.</li><li>Implement and monitor Standard Operating Procedures (SOPs).</li><li>Drive operational efficiency and cost optimization.</li></ul>Team Management<ul><li>Lead, train, and motivate store managers, supervisors, and staff.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Ensure adherence to company policies, grooming standards, and code of conduct.</li></ul>Sales &amp; Customer Experience<ul><li>Support store teams in achieving sales targets and KPIs.</li><li>Monitor customer service quality and handle escalations.</li><li>Implement customer engagement initiatives to enhance satisfaction and loyalty.</li></ul>Inventory &amp; Supply Chain<ul><li>Monitor stock levels, replenishment, and shrinkage control.</li><li>Coordinate with procurement and warehouse teams for timely supply.</li><li>Ensure proper stock rotation, merchandising, and display standards.</li></ul>Compliance &amp; Reporting<ul><li>Ensure compliance with statutory, legal, and safety requirements.</li><li>Monitor cash handling, billing, and audit processes.</li><li>Prepare and present reports on sales performance, store operations, and financial metrics.</li></ul>Strategic Initiatives<ul><li>Provide insights on customer trends and market competition.</li><li>Implement promotional campaigns and seasonal sales plans.</li><li>Drive digital adoption, automation, and retail technology initiatives.</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and negotiation abilities.</li><li>Analytical and problem-solving mindset.</li><li>In-depth knowledge of retail operations, merchandising, and supply chain.</li><li>Customer service orientation with conflict resolution ability.</li><li>Proficiency in MS Office and retail management software (ERP/POS).</li></ul>Qualifications &amp; Experience<ul><li>Graduate / Postgraduate in Business Administration, Retail Management, or a related field.</li><li>10&ndash;12 years of experience in retail operations, with at least 5&ndash;7 years in a managerial role.</li><li>Experience managing multi-store operations preferred.</li></ul>Job Type: Full-timePay: Up to &#8377;100,000.00 per month

Operations Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 ROLE SUMMARY
 
 
 
 The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
 
 
 
</div>

Deputy Store Manager

Flicka Cosmetics PVT LTD

Job Title: Retail Operations ManagerJob Summary:We are seeking a highly organized and results-driven Retail Operations Manager to oversee the daily operations of our retail stores. The role involves ensuring operational efficiency, driving sales, improving customer satisfaction, and managing store teams to deliver business objectives. The ideal candidate will be responsible for implementing company policies, optimizing store processes, and supporting store managers to achieve performance targets.Key Responsibilities:Operational ManagementOversee the smooth functioning of retail outlets, ensuring adherence to SOPs and company policies.Manage inventory control, stock replenishment, and loss prevention across stores.Ensure compliance with visual merchandising and store presentation guidelines.Coordinate with cross-functional departments (HR, Finance, Supply Chain, Marketing) for operational needs.Sales &amp; Business PerformanceSupport store managers in achieving sales targets and KPIs.Analyze store performance reports and implement corrective action plans.Monitor market trends, competitor activities, and customer preferences to improve business strategies.Team Management &amp; DevelopmentLead, train, and mentor store managers and retail staff to enhance skills and performance.Conduct regular meetings and performance reviews with store teams.Build a customer-first culture and motivate staff to deliver high-quality service.Customer ExperienceEnsure consistent delivery of excellent customer service across all outlets.Handle escalated customer complaints and ensure timely resolution.Implement initiatives to improve customer engagement and loyalty.Reporting &amp; CompliancePrepare and present operational and sales reports to senior management.Ensure all stores comply with health, safety, and legal requirements.Monitor budgets, expenses, and operational costs to maximize profitability.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field (MBA preferred).5&ndash;10 years of experience in retail operations, with at least 2&ndash;3 years in a managerial role.Strong leadership and people management skills.Proven ability to drive sales and optimize store performance.Excellent communication, organizational, and problem-solving abilities.Proficiency in MS Office and retail management systems (ERP/POS).Willingness to travel to multiple store locations as required.Job Type: Full-timePay: &#8377;25,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In personApplication Deadline: 01/09/2025 Expected Start Date: 01/09/2025

Retail Operations Manager

TASC Outsourcing

<div>
 
 We&rsquo;re Hiring: Fashion Operations Manager &ndash; Riyadh
 
 
 Our client, a leading
 
 Fashion Retail brand
 
 , is seeking a
 
 Fashion Operations Manager
 
 to oversee multiple stores in Saudi Arabia.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Lead and manage
 
 daily store operations
 
 across assigned locations in KSA.
 </li>
 <li>
 Drive
 
 sales performance
 
 to consistently achieve KPIs and profitability targets.
 </li>
 <li>
 Ensure exceptional
 
 customer service, visual merchandising, and in-store experience
 
 .
 </li>
 <li>
 Monitor inventory levels, manage stock control, and align with the supply chain team for timely replenishment.
 </li>
 <li>
 Conduct regular
 
 store visits
 
 to assess performance, compliance, and operational challenges.
 </li>
 <li>
 Mentor, train, and develop
 
 store managers and in-store teams
 
 to build a culture of excellence and continuous improvement.
 </li>
 <li>
 Foster a positive work environment built on
 
 trust, respect, and fairness
 
 .
 </li>
 <li>
 Partner with the
 
 Senior Brand Manager
 
 to implement retail strategies and growth plans.
 </li>
 <li>
 Collaborate with
 
 marketing, merchandising, and logistics teams
 
 to ensure smooth operational execution.
 </li>
 <li>
 Oversee
 
 recruitment, workforce planning, scheduling, and team development
 
 in line with company policies and labor laws.
 </li>
 <li>
 Lead operational readiness for
 
 new store openings, seasonal campaigns, and retail initiatives
 
 .
 </li>
 <li>
 Prepare and present
 
 performance reports
 
 to the leadership team in Dubai.
 </li>
 </ul>
 
 
 Experience &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 in a fashion retail operations role, ideally overseeing multiple stores.
 </li>
 <li>
 Strong
 
 leadership and team management skills
 
 .
 </li>
 <li>
 Solid understanding of
 
 retail KPIs, store operations, and customer engagement strategies
 
 .
 </li>
 <li>
 High school diploma required;
 
 Bachelor&rsquo;s in Business, Fashion, or Management
 
 preferred.
 </li>
 <li>
 Proficiency in
 
 MS Office and retail POS systems
 
 .
 </li>
 <li>
 Excellent communication skills in
 
 English &amp; Arabic
 
 </li>
 </ul>
 
 
</div>

Fashion Retail Operations Manager

Christian Dior

<div></div><ul><li><div><div>Position</div><div>
</div><div>
Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
The local Turkish Head Office is located in Istanbul.
</div></div></li><div></div><li><div><div>
Job responsibilities</div><div>
</div><div>
Inventory and Stock Management:
<ul><li>Manage, facilitate, and ensure completion of all inventories and cycle counts.
</li><li>Validate stock adjustments.
</li><li>Investigate with Head Office on any discrepancies in receptions or stock transfers.
</li><li>Manage &ldquo;End of Life&rdquo; product cycle.
</li><li>Oversee the Turkey &ldquo;After Sales&rdquo; program.
</li><li>Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
</li><li>Organize local Family Sales.
</li></ul>Policies &amp; Procedures:
<ul><li>Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
</li><li>Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
</li><li>Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
</li><li>Prepare Monthly Internal Control reports.
</li><li>Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
</li></ul>Store Facility:
<ul><li>Ensure maintenance and overall upkeep of the store and local Head Offices.
</li><li>Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
</li><li>Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
</li><li>Ensure that all Health &amp; Safety requirements are always met.
</li></ul>Logistics:
<ul><li>Oversee all processing of shipments, transfers, and consignments.
</li><li>Follow-up of deliveries with freight forwarder and customs broker.
</li><li>Coordination with accounting back office, follow-up of KPI&rsquo;s.
</li></ul>Accounting and financials
<ul><li>Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
</li><li>Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
</li><li>Be responsible for Turkey expense control (monthly P&amp;L analysis).
</li><li>Follow-up anti-money laundering compliance.
</li><li>Verify cash vs sales reconciliations.
</li><li>Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
</li><li>Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
</li></ul>Legal and Administrative
<ul><li>Follow-up contract expiry and renewals.
</li><li>Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
</li><li>Comply with legal/administrative declarations needed in current or future stores.
</li><li>Coordinate with Dior Legal Department and local advisors.
</li></ul>Store opening
<ul><li>Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
</li><li>Follow-up related administrative aspects.
</li></ul></div></div></li><li><div><div>
Profile</div><div>
</div><div>
<ul><li>University graduate with 5-10 years of experience in management.
</li><li>Retail experience.
</li><li>Knowledge of accounting is appreciated. / Accounting skills are a plus.
</li><li>Knowledge of logistics is appreciated. / Logistics skills are a plus.
</li><li>Native Turkish speaker, proficient in English.
</li><li>Proficient in Excel.</li></ul></div></div></li></ul>

Country Operations Manager

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 Deputy Store Manager | Majid Al Futtaim LifeStyle | Operations
 
 
 
 ROLE SUMMARY
 
 
 
 The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Ensure that the highest levels of customer service are delivered by the entire store team at all times.
 </li>
 <li>
 Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
 </li>
 <li>
 Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
 </li>
 <li>
 Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
 </li>
 <li>
 Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
 </li>
 <li>
 Ensure all Company Health &amp; Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
 </li>
 <li>
 Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
 </li>
 <li>
 Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 4 &ndash; 5 years&rsquo; industry experience with Managerial Background experience
 </li>
 <li>
 A proven record of maximizing business performance
 </li>
 <li>
 Good understanding of main customer segments and helps team to understand them.
 </li>
 <li>
 Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
 </li>
 <li>
 Makes hard decisions, knows when to make a call versus delegating upwards
 </li>
 </ul>
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
The local Turkish Head Office is located in Istanbul.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Inventory and Stock Management:
<ul><li>Manage, facilitate, and ensure completion of all inventories and cycle counts.
</li><li>Validate stock adjustments.
</li><li>Investigate with Head Office on any discrepancies in receptions or stock transfers.
</li><li>Manage &ldquo;End of Life&rdquo; product cycle.
</li><li>Oversee the Turkey &ldquo;After Sales&rdquo; program.
</li><li>Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
</li><li>Organize local Family Sales.
</li></ul>Policies &amp; Procedures:
<ul><li>Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
</li><li>Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
</li><li>Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
</li><li>Prepare Monthly Internal Control reports.
</li><li>Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
</li></ul>Store Facility:
<ul><li>Ensure maintenance and overall upkeep of the store and local Head Offices.
</li><li>Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
</li><li>Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
</li><li>Ensure that all Health &amp; Safety requirements are always met.
</li></ul>Logistics:
<ul><li>Oversee all processing of shipments, transfers, and consignments.
</li><li>Follow-up of deliveries with freight forwarder and customs broker.
</li><li>Coordination with accounting back office, follow-up of KPI&rsquo;s.
</li></ul>Accounting and financials
<ul><li>Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
</li><li>Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
</li><li>Be responsible for Turkey expense control (monthly P&amp;L analysis).
</li><li>Follow-up anti-money laundering compliance.
</li><li>Verify cash vs sales reconciliations.
</li><li>Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
</li><li>Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
</li></ul>Legal and Administrative
<ul><li>Follow-up contract expiry and renewals.
</li><li>Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
</li><li>Comply with legal/administrative declarations needed in current or future stores.
</li><li>Coordinate with Dior Legal Department and local advisors.
</li></ul>Store opening
<ul><li>Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
</li>Follow-up related administrative aspects. 
<li>
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>University graduate with 5-10 years of experience in management.
</li><li>Retail experience.
</li><li>Knowledge of accounting is appreciated. / Accounting skills are a plus.
</li><li>Knowledge of logistics is appreciated. / Logistics skills are a plus.
</li><li>Native Turkish speaker, proficient in English.
</li><li>Proficient in Excel.
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHRISTIAN DIOR
 
MAISON
 
</h2><div>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; wrote Christian Dior.
 
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div>

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