strategic account executive

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Sr. Strategic Account Executive is an individual contributor role serving as the senior - level liaison to assigned client accounts. Responsible for developing client trend management strategies, retaining, and growing assigned clients, cultivating multi-level client relationships, and managing staff.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:<ul><li>
Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and management staff</li><li>
Managing client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements and maintaining or improving profitability</li><li>
Maintaining consistent and regular client communications. Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports</li><li>
Prioritizes and conducts regular on - site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies</li><li>
Ensure that all client specific requirements are met including but not limited to (1) maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co - pay structures and that information is accessible to Customer Service Pharmacy Technicians; (2) documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate; (3) following all audit requirements. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signature approval</li><li>
Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensuring that all assigned contracts are monitored and reported as stated in the terms</li><li>
Developing strategies for staff development and retention</li><li>
Cultivating in - group growth through these relationships</li><li>
Staying abreast of industry trends and developments and demonstrating solid communication skills in presenting these to clients and staff</li><li>
Demonstrating expertise in pharmacy benefit strategies and clinical programs</li><li>
Supervising and assisting in the development of client specific implementation plans and managing overall client implementations</li><li>
Providing leadership to client services team members in departmental and corporate initiatives</li><li>
Providing regular feedback to management team regarding client requirements and business development opportunities</li><li>
Participating in sales preparation meetings and finalist sales presentations as necessary</li><li>
Ensuring quick response and follow - up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours</li><li>
Follows - up with client within 24 hours after issue resolution</li><li>
Regularly attending and actively participating in company meetings as requested</li><li>
Participating as preceptor / mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff</li><li>
Following all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate</li><li>
Performing other duties as assigned to meet corporate objectives</li><li>
Providing support to other departments as requested</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
4+ years of strategic PBM client account and contract management</li><li>
2+ years of experience in the Health Plan Commercial Market</li><li>
Understanding of pharmacy benefit strategies and pricing practices</li><li>
Advanced proficiency in delivering presentations to various audiences</li><li>
Proficient with MS suite - Word, Excel, PowerPoint</li><li>
Proven ability to handle complex client issues</li><li>
Proven solid PBM business and financial acumen</li><li>
Demonstrates a high degree of client focus and attention to service</li><li>
Proven excellent negotiation skills</li><li>
Ability to travel up to 25% of the time</li></ul> 
Preferred Qualifications:<ul><li>
1+ years PBM Medicaid client management experience</li> 
<li>
Project Management Experience/Certification</li><li>
3+ years of experience with upsell programs to clients</li><li>
2+ years of PBM operations experience</li><li>
Familiarity with RxClaim; Tracker and Navigator</li></ul><ul><li> 
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. 
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div>

PBM Medicaid Sr. Strategic Account Executive Remote

Paychex, Inc.

<div>About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview:
<div>
Executes market strategy by prospecting, developing, negotiating, and closing new Strategic Account relationships. Achieves or surpasses sales and revenue goals by acquiring new clients and increasing revenue from existing clients within newly established partnerships.</div>
Responsibilities:
<ul><li>Develops and executes a structured prospecting plan to target partnerships in the U.S. Market.</li><li>
Develops and collaborates with business partners to implement strategy to effectively penetrate partners.</li><li>
Manages complex contract negotiation and works with legal counsel, as necessary, to minimize the contract phase and get new partners producing customers more quickly.</li><li>
Engages in partner business reviews and addresses partner inquiries alongside the account management team during the commissionable period to ensure sales growth.</li><li>
Gains a solid understanding of the Company&rsquo;s market (product, service, competitors, marketplace, trends) to provide consistent information on the channel and partnerships.</li><li>
Provides timely and accurate reporting of partner sales statistics, growth, ancillary product opportunities, and service related issues to Field Sales and Business Development Management to make adjustments needed to continue effectiveness.</li><li>
Participates in partner business reviews and responds to partner inquiries in collaboration with ongoing account management team during commissionable period to ensure sales growth.</li></ul>
Qualifications:
<div><ul><li>Bachelor's Degree in Business or Marketing - Preferred</li><li>
3 years of experience in relevant experience.</li><li>
Sales leadership experience a plus.</li><li>
Sales - Preferred</li><li>
Communication - Preferred</li><li>
Presentations - Preferred</li><li>
Management - Preferred</li><li>
Consulting - Preferred</li><li>
Business Development - Preferred</li><li>
Selling Techniques - Preferred</li><li>
Sales Prospecting - Preferred</li><li>
Marketing - Preferred</li><li>
Sales Process - Preferred</li><li>
Customer Relationship Management - Preferred</li><li>
Account Management - Preferred</li><li>
Value Propositions - Preferred</li><li>
Salesforce - Preferred</li><li>
Solution Selling - Preferred</li></ul></div>
Compensation: In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $80,000-$100,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values:
<ul><li>Act with uncompromising integrity.</li></ul>
<ul><li>Provide outstanding service and build trusted relationships.</li></ul>
<ul><li>Drive innovation in our products and services and continually improve our processes.</li></ul>
<ul><li>Work in partnership and support each other.</li></ul>
<ul><li>Be personally accountable and deliver on commitments.</li></ul>
<ul><li>Treat each other with respect and dignity.</li></ul>
What's in it for you?:
<ul><li>We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.</li>
<li>We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.</li>
<li>We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.</li>
<li>We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.</li>
<li>We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.</li>
 
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. 
Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. 
 
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.</ul></div>

Business Development Account Executive -Strategic Accts

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
What you get to do in this role:<ul><li>
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales</li><li>
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)</li><li>
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap</li><li>
Identify the right specialist/ support resources to bring into a deal, at the right time</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
10+ years of sales experience within software OR solutions sales organization</li><li>
Experience establishing trusted relationships with current and prospective clients and other teams</li><li>
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships</li><li>
Experience achieving sales targets</li><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
The ability to understand the &quot;bigger picture&quot; and our plans around IT</li><li>
Experience promoting a customer success focus in a &quot;win as a team&quot; environment</li><li>
Willingness to travel up to 50%</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr Enterprise Account Executive

Brightree

<div>Role Summary 
The Director of Enterprise SaaS Sales is a senior sales leader responsible for driving new enterprise revenue, expanding strategic healthcare accounts, and building a high‑performing sales organization. This role combines deep enterprise SaaS sales expertise with working knowledge of healthcare provider, payer, and regulated healthcare markets. The Director will own complex, multi‑stakeholder sales cycles and serve as a trusted advisor to C‑suite healthcare executives.
Key Responsibilities<ul><li>
Revenue &amp; Growth Leadership<ul><li>
Own and deliver enterprise ARR targets across new logo acquisition and strategic account expansion within healthcare markets (e.g., providers, payers, HME/DME, pharmacy, health systems).</li><li>
Drive predictable pipeline generation, accurate forecasting, and disciplined deal execution.</li><li>
Lead large, complex sales cycles (6&ndash;18 months) involving multiple decision-makers, clinical, IT, finance, and compliance stakeholders.</li></ul></li><li>
Team Leadership &amp; Development<ul><li>
Recruit, coach, and lead a team of high‑performing Enterprise Account Executives and sales managers.</li><li>
Establish repeatable enterprise selling motions aligned with proven SaaS methodologies (e.g., Challenger, Korn Ferry Sell, MEDDICC).</li><li>
Set clear performance expectations, conduct regular deal reviews, and develop next‑generation sales leadership talent.</li></ul></li><li>
Healthcare‑Informed Selling<ul><li>
Translate healthcare industry challenges&mdash;regulatory, reimbursement, interoperability, outcomes, and cost pressures&mdash;into compelling SaaS value propositions.</li><li>
Demonstrate fluency in healthcare workflows, data privacy (HIPAA), and buyer personas across clinical, operational, and IT functions.</li><li>
Partner with Product, Marketing, and Customer Success to refine healthcare‑specific messaging, use cases, and ROI narratives.</li></ul></li><li>
Strategic Account &amp; Executive Engagement<ul><li>
Build and maintain executive‑level relationships with enterprise healthcare customers and prospects.</li><li>
Personally engage in high‑value opportunities, executive presentations, and contract negotiations.</li><li>
Act as the voice of the customer internally, influencing roadmap priorities and go‑to‑market strategies.</li></ul></li><li>
Cross‑Functional Leadership<ul><li>
Collaborate closely with Sales Operations, Marketing, Implementation, and Customer Success to ensure seamless handoffs and long‑term customer value.</li><li>
Partner with Finance and Legal on enterprise pricing, contracting, and revenue recognition considerations.</li><li>
Support industry events, conferences, and executive forums as a senior commercial leader.</li></ul></li></ul>
Qualifications &amp; Experience<ul><li>
Bachelor&rsquo;s degree, MBA or Equivalent Experience Required</li><li>
10+ years of progressive SaaS sales experience, with at least 5 years in enterprise or strategic account leadership roles.</li><li>
3&ndash;5 years of hands-on people leadership experience, with demonstrated ability to inspire, mentor, and guide teams while cultivating a positive, inclusive, and results-driven culture.</li><li>
Demonstrated success selling complex, mission‑critical SaaS solutions into healthcare or adjacent regulated industries.</li><li>
Proven ability to build, scale, and lead enterprise sales teams with consistent quota attainment.</li><li>
Strong executive presence with the ability to influence C‑suite and board‑level stakeholders.</li><li>
Deep understanding of value‑based selling, ROI modeling, and long‑term account strategy.</li><li>
Experience navigating healthcare buying committees, compliance considerations, and extended sales cycles.</li></ul>
Success Profile
The ideal candidate is a data‑driven, customer‑centric SaaS leader who blends strategic thinking with hands‑on execution. They bring the credibility to engage healthcare executives, the rigor to run an enterprise sales operation, and the leadership maturity to scale teams while driving sustained growth.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world&rsquo;s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&amp;D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate&rsquo;s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $176,000-$220,000.
For remote positions located outside of the US, pay will be determined based the candidate&rsquo;s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying &ldquo;yes&rdquo; to making the world a healthier place. It&rsquo;s discovering a career that&rsquo;s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.</div>

Director, Enterprise Sales

Vecta Environmental Services, LLC

<div><div>About Vecta Environmental Services</div>
<div>Vecta Environmental Services, LLC is a leading provider of industrial cleaning, hydro excavation, waste management, and environmental services supporting refineries, petrochemical facilities, manufacturing plants, and industrial operations across the Gulf Coast and surrounding regions.</div>
<div></div><div>Vecta is committed to delivering safe, reliable, and high-quality industrial services while maintaining the highest standards of operational excellence, environmental responsibility, and workforce safety. Our success is driven by our people, our strong safety culture, and our focus on building long-term partnerships with our customers.</div>
<div></div><div>At Vecta, we believe in developing our employees, creating growth opportunities, and fostering a culture built on accountability, teamwork, and continuous improvement.</div>
<div></div><div>Position Summary</div>
<div>The Hydro Excavation Account Manager is a strategic revenue leader responsible for market expansion, enterprise account growth, and long-term relationship development within the hydro excavation division. This role operates at the intersection of commercial strategy and operational execution, driving profitable revenue while strengthening the company&rsquo;s footprint across industrial, municipal, energy, and infrastructure markets.</div>
<div></div><div>This position is accountable not only for sales growth, but for client lifecycle management, market intelligence, cross-selling opportunities, and margin performance. The Account Manager serves as a trusted advisor to clients and a strategic partner to operations leadership.</div>
<div></div><div>Key Responsibilities</div>
<div><ul><li>Strategic Business Development &amp; Market Expansion</li></ul>
</div><ul><li>Develop and execute a territory growth strategy aligned with divisional revenue goals.</li>
<li>Identify target industries (refineries, chemical plants, municipalities, data centers, utilities, EPC contractors, etc.).</li>
<li>Actively pursue new accounts through networking, cold outreach, bid platforms, and industry associations.</li>
<li>Lead pre-bid strategy sessions and competitive positioning.</li>
<li>Maintain a robust sales pipeline and accurate revenue forecasting.</li>
<li>Analyze market trends, competitor positioning, and pricing strategy.</li>
<li>Expectation: Build sustainable, recurring revenue, not transactional jobs.</li>
</ul><div><ul><li>Enterprise Relationship Management</li></ul>
</div><ul><li>Serve as primary commercial relationship owner for assigned accounts.</li>
<li>Establish executive-level and field-level relationships within client organizations.</li>
<li>Conduct quarterly business reviews (QBRs) with strategic clients.</li>
<li>Identify cross-selling opportunities across other service lines.</li>
<li>Develop multi-year client growth strategies.</li>
<li>Position the company as a long-term partner rather than a commodity vendor.</li>
<li>Goal: Protect and grow lifetime customer value.</li>
</ul><div><ul><li>Revenue &amp; Margin Accountability</li></ul>
</div><ul><li>Own annual revenue targets and gross margin performance for assigned accounts.</li>
<li>Ensure pricing strategies align with divisional profitability objectives.</li>
<li>Review job cost reports to evaluate margin performance.</li>
<li>Partner with operations to improve utilization and efficiency.</li>
<li>Assist in resolving billing disputes and accelerating receivables (AR accountability).</li>
<li>This role is measured on profitable growth, not just top-line revenue.</li>
</ul><div><ul><li>Operational Integration &amp; Client Delivery Oversight</li></ul>
</div><ul><li>Collaborate closely with Division Manager, Dispatch, and Field Supervisors.</li>
<li>Participate in scope validation and job planning discussions.</li>
<li>Ensure accurate communication of client expectations.</li>
<li>Monitor service quality and performance standards.</li>
<li>Support resolution of service escalations or field-level issues.</li>
<li>The Account Manager does not run the crews, but ensures alignment between promise and execution.</li>
</ul><div><ul><li>Safety Leadership &amp; Risk Awareness</li></ul>
</div><ul><li>Reinforce company safety culture in all client interactions.</li>
<li>Participate in safety meetings or audits when required.</li>
<li>Ensure scopes align with safe work practices and regulatory compliance.</li>
<li>Support clients in understanding hydro excavation best practices and risk mitigation.</li>
</ul><div>Qualifications</div>
<ul><li>5+ years in hydro excavation, industrial services, underground utilities, construction services, or energy-related industries.</li>
<li>Proven track record of revenue growth and account expansion.</li>
<li>Strong understanding of job costing, equipment utilization, and margin drivers.</li>
<li>Experience working in refinery, petrochemical, municipal, or heavy industrial environments preferred.</li>
<li>Demonstrated ability to build executive-level client relationships.</li>
<li>CRM proficiency and forecasting discipline.</li>
</ul><div>Key Competencies</div>
<ul><li>Strategic thinking</li>
<li>Commercial acumen</li>
<li>Negotiation &amp; influence</li>
<li>Executive presence</li>
<li>Operational awareness</li>
<li>Relationship intelligence</li>
<li>Data-driven decision-making</li>
<li>Risk management mindset</li>
</ul><div>Performance Metrics (KPIs)</div>
<ul><li>Annual Revenue Growth</li>
<li>Gross Margin % by Account</li>
<li>New Account Acquisition</li>
<li>Client Retention Rate</li>
<li>Equipment Utilization Support</li>
<li>Bid-to-Win Ratio</li>
<li>AR Aging on Managed Accounts</li>
<li>Cross-Sell Revenue Contribution</li>
</ul><div>Work Environment</div>
<ul><li>Combination of office, field visits, client facilities, and job sites.</li>
<li>Travel required within assigned territory.</li>
<li>Availability during turnarounds or critical projects as needed.</li>
</ul>
<div></div><div>Equal Employment Opportunity (EEO) Statement</div>
<div>Vecta Environmental Services, LLC is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Vecta provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.</div></div>

Account Manager

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

The Home Depot

Position Purpose: The Retail Media Account Executive drives revenue and strengthens relationships with key suppliers, service providers, and national advertisers within Orange Apron Media. This role is responsible for managing a portfolio of accounts, supporting long-term partner growth, and meeting defined sales targets. Reporting to a Senior Retail Media Account Executive, this role works closely within the Orange Apron Media sales team to execute partnership strategies and deliver measurable results. Key Responsibilities: 40% - Account &amp; Relationship Management - Serve as primary point of contact for a portfolio of suppliers, service providers, and advertisers. Build and maintain strong, trust-based relationships by understanding client objectives and business priorities.Collaborate with Senior Account Executives and provide recommendations on strategic initiatives and escalations. 10% - Campaign Support &amp; Enablement - Collaborate with internal teams to ensure campaigns align with client objectives. Support campaign measurement and reporting by providing insights and recommendations in partnership with Account Managers and Operations teams. 10% - Market &amp; Strategic Insight - Evaluate trends in retail media, digital advertising, and the overall industry to guide account strategy. Conduct competitive research to identify opportunities for differentiation and growth. Use data and insights to inform recommendations and support revenue expansion initiatives. 40% - Revenue &amp; Sales Growth - Own defined sales targets for assigned accounts and execute strategies to achieve revenue goals. Identify upsell, cross-sell, and growth opportunities within existing vendor relationships. Partner with Senior Account Executives. and internal teams to develop proposals, business cases, and campaign strategies. Support quarterly and annual planning, forecasting, and business reviews. Direct Manager/Direct Reports: This Position typically reports to the Senior Retail Media Account Executive. This Position has no direct reports. Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be 18 years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Working knowledge of Microsoft Office Suite Working knowledge of presentation software (e.g., Microsoft PowerPoint) Excellent written and verbal communication skills 4-5+ years of experience in retail media, account management, partnerships, or marketing Proven success driving revenue growth and maintaining client relationships Strong knowledge of digital media, retail, e-commerce, and advertising products Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/ or GED Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job Minimum Years of Work Experience: 4 Preferred Years of Work Experience: 5 + years of previous work experience Minimum Leadership Experience: No previous leadership experience Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Decision Quality Persuades Collaborates Communicates Effectively Customer Focus Drives Results

Retail Media Account Executive

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