strategic account manager

Ryder System

<div>Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
Summary
The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.
Essential Functions
<ul><li>Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity</li>
<li>Leads small group of SMA's as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team</li>
<li>Tenders accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate</li>
<li>Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals</li>
<li>Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period</li>
</ul>Additional Responsibilities
<ul><li>Continuous improvement in all segments of the business</li>
<li>Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations. Responsible for timely updating of load statuses to the TMS.</li>
<li>Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities</li>
<li>Performs other duties as assigned</li>
</ul>Skills and Abilities
<ul><li>Strong verbal and written communication skills, Required</li>
<li>Demonstrates problem solving skills, Required</li>
<li>Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required</li>
<li>Demonstrates customer service skills, Required</li>
<li>Effective negotiation skills, Required</li>
<li>Competitive nature and the drive to contribute to winning culture, Required</li>
<li>Flexibility to operate and self-driven to excel in a fast-paced environment, Required</li>
<li>Detailed oriented with excellent follow-up practices , Required</li>
<li>Ability to work independently and as a member of a team , Required</li>
<li>Capable of multi-tasking, highly organized, with excellent time management skills, Required</li>
<li>Ability to lead/manage others, Required</li>
<li>Ability to inspire and develop staff, Required</li>
</ul>Qualifications
<ul><li>H.S. Diploma/GED, Required</li>
<li>Bachelor's degree in business, Logistics, or related field of study, Preferred</li>
<li>3 years or more in Business related experience, Required</li>
<li>MS Office (Outlook, Excel, Word, PowerPoint, etc) Intermediate, Required</li>
</ul>Travel
<ul><li>Yes, 1-10%</li>
</ul>Job Category: Inside Sales
Our Culture &amp; Commitment :
At Ryder, you&rsquo;re trusted to make an impact&mdash;while enjoying room to grow and having a voice that&rsquo;s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate&rsquo;s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
50000
Maximum Pay Range:
55000
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees :
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
\#wd</div>

Freight Brokerage Strategic Account Manager

Guardant Health

<div>Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant&reg; is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn , X (Twitter) and Facebook .
Position Summary: 
 
Guardant Health is seeking a high performing Regional Strategic Account Manager, Health Systems to expand adoption of Shield and Guardant&rsquo;s broader portfolio across prioritized Regional IDNs and Organized Customer Groups . This role leads enterprise growth by building and executing strategic account plans, engaging C/D-suite and senior clinical/operational leaders, and coordinating cross-functional teams to deliver scalable implementation and measurable outcomes.
The SAM is a consultative, outcomes-oriented leader who can navigate complex health system environments, drive diagnostic adoption through workflow and integration enablement, and consistently deliver results&mdash;while operating with the highest standards of integrity and compliance.
Essential Duties and Responsibilities
<ul><li>Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing, prioritization, and cross-functional execution rhythms.
</li><li>Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
</li><li>Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
</li><li>Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
</li><li>Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
</li><li>Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
</li><li>Maintain fluency in market dynamics shaping health system decisions&mdash;policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).
</li><li>Consistently meet or exceed goals with strong CRM discipline, forecasting accuracy, teamwork, and contribution to best-practice playbooks.
</li><li>Represent Guardant Health&rsquo;s mission, culture, and values to internal and external stakeholders.
</li><li>Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
</li><li>Travel up to 50% within territory, with occasional regional or national meetings.
</li><li>Meet all applicable customer access requirements.
</li></ul>Qualifications
<ul><li>5+ years Account Management at C/D-Suite
</li><li>Proven experience in strategic/enterprise account management strategy, navigation, and revenue adoption within complex health systems/IDNs and organized customer structures.
</li><li>Strong background in diagnostics adoption within health systems , including navigating clinical stakeholders, lab/diagnostic pathways, enterprise governance, and multi-site standardization.
</li><li>Demonstrated success leading cross-functional initiatives and driving progress without direct authority .
</li><li>Track record of enabling adoption through workflow change and/or EMR-enabled implementation (directly or in partnership with internal teams).
</li><li>Executive presence, strong business acumen, and ability to translate strategy into measurable execution.
</li><li>Commitment to compliance, integrity, and collaborative team success.
</li><li>Highly organized, proactive communicator with advanced project management capabilities.
</li><li>Proficiency with Microsoft Office (Excel, PowerPoint) and CRM tools (Salesforce.com preferred).
</li></ul>Education
<ul><li>Bachelor&rsquo;s degree in Life Sciences, Biology, Business, Marketing, or related field (preferred).
</li>MBA preferred. 
<li>
</li></ul> 
AI &amp; Digital Fluency
Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work. 
<ul><li>
</li></ul> 
 
Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate&rsquo;s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote-USA-PA Primary Location Base Pay Range: $151,800 - $208,750 Other US Location(s) Base Pay Range: $151,800 - $208,750 If the role is performed in Colorado, the pay range for this job is: $151,800 - $208,750 
<div> 
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
 
 
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants .
Please visit our career page at: http://www.guardanthealth.com/jobs/</div></div>

Regional Strategic Account Manager, Health Systems

Advansys ME

Advansys is a global technology and business transformation company that helps organizations accelerate digital transformation, automate operations, and modernize their processes using cutting-edge solutions. In the KSA region, our strategic focus is centered on delivering world-class Strategic IT Outsourcing & Offshore Delivery Centers (ODCs). We enable enterprises to scale efficiently by providing them with specialized, dedicated technology teams and managed delivery frameworks.
 
We are seeking a high-performing Strategic Outsourcing Sales Manager based in Saudi Arabia to drive revenue growth specifically through Strategic IT Outsourcing and ODC solutions. This role is a hybrid of targeted new business acquisition (onboarding high-value accounts) and rigorous Account Management. You will be responsible for securing contract renewals, upselling outsourcing services within our existing portfolio, and positioning Advansys as the premier strategic staffing and offshore partner in the Kingdom.
 
Key Responsibilities
 
Go-To-Market & Pipeline Execution
 
Territory Planning: Formulate and execute a data-driven commercial plan to grow Advansys’ outsourcing footprint within key KSA target industries.
 Deal Leadership: Bid-manage complex enterprise RFI, RFQ, and RFP processes end-to-end, formulating compelling business cases and competitive commercial proposals.
 Pipeline Dynamics: Maintain a healthy sales funnel, ensuring at least 30% of the active pipeline is derived from qualified new enterprise prospects.
 Forecasting Accuracy: Deliver precise weekly pipeline forecasts and market insights to senior leadership during revenue and budget discussions.
 
Account Management, Renewals & Expansion
 
Retention Excellence: Serve as the primary executive contact for a portfolio of enterprise accounts, securing timely contract renewals and maintaining industry-leading retention rates.
 Value-Driven Upselling: Utilize consultative, solution-based selling to identify client operational gaps, pitching expanded offshore delivery center capacity and managed teams.
 Client Onboarding: Orchestrate the seamless onboarding of at least two new major enterprise clients annually, ensuring an efficient transition to our delivery centers.
 Account Advocacy: Monitor account health proactively, acting as an internal champion to ensure delivery matches client expectations and SLAs.
 
Executive Relationship & Stakeholder Management
 
C-Suite Influence: Build and nurture trusted relationships with senior stakeholders, procurement heads, and IT leaders within KSA enterprise and commercial accounts.
 Cross-Functional Collaboration: Partner with Solution Architects, Delivery Leads, and Marketing to align Advansys' offshore delivery capabilities with client strategic objectives.
 Market Intelligence: Monitor and analyze competitor intelligence in the GCC IT staffing and outsourcing landscape to differentiate Advansys’ value proposition effectively.
 Requirements
 
Location: Must be currently based in Saudi Arabia (KSA) with a strong professional network in the region.
 
Experience: 5+ years of demonstrable success in Enterprise B2B Solution Sales, Account Management, or Client Success within the KSA IT Services or Software industry.
 
Domain Expertise: Proven track record of selling complex IT professional services, IT outsourcing, or Offshore/Nearshore Delivery Center frameworks.
 
Commercial Acumen: Exceptional negotiation, contract structuring, and closing skills, with a history of hitting strict revenue quotas.
 
Education: Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
 
Tools: Highly proficient in enterprise CRM platforms (e.g., Salesforce, HubSpot) and MS Office Suite for structured reporting.

Strategic Outsourcing Sales Manager (KSA)

Tayloe Gray Agency LLC

<div><div><div>Benefits:</div>
<ul><li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
</ul></div><div><div>About the job 
</div><div>Tayloe/Gray is seeking an experienced Senior Account Manager to join our growing team in Wilmington, NC.</div><div> 
</div>
<div>This is not a traditional account management position. 
</div><div>Our Senior Account Managers serve as strategic advisors, project managers, and client relationship leaders. They are responsible for helping clients achieve their business goals while ensuring projects move efficiently from concept to completion. 
</div><div>We are looking for someone who enjoys building relationships, solving problems, leading projects, and driving results. The ideal candidate is highly organized, proactive, and capable of managing multiple clients and priorities without losing sight of the details. 
</div><div>About TayloeGray 
</div><div>For more than 17 years, TayloeGray has helped organizations grow through branding, website development, digital marketing, content creation, video production, marketing strategy, and technology solutions. www.tayloegray.com. 
</div><div>Our team works with clients across manufacturing, healthcare, construction, financial services, eCommerce, education, and professional services. We believe great marketing starts with understanding the business behind it, and we pride ourselves on becoming an extension of our clients' teams. 
</div><div>Located in historic downtown Wilmington, our agency includes strategists, designers, developers, marketers, photographers, videographers, and content creators working together under one roof. 
</div><div>Position Overview 
</div><div>The Senior Account Manager will serve as the primary point of contact for assigned clients while overseeing the successful execution of marketing, branding, website, and digital initiatives. 
</div><div>This role requires both strategic thinking and operational excellence. You will lead client conversations, develop scopes of work, coordinate internal teams, manage timelines and budgets, and ensure projects are delivered on time and within scope.</div><div> 
</div>
<div>The right candidate understands how to balance client relationships with project execution and is comfortable leading discussions with business owners, marketing directors, and executive leadership teams.</div>
<div></div>
<div>Responsibilities 
</div><div>Client Leadership 
</div><ul><li>Serve as the primary relationship manager for assigned accounts</li></ul>
<ul><li>Build trusted advisor relationships with key stakeholders</li></ul>
<ul><li>Lead client meetings, presentations, and strategic planning discussions</li></ul>
<ul><li>Understand client goals, challenges, and growth objectives</li></ul>
<ul><li>Ensure a high level of client satisfaction and retention</li></ul>
<ul><li>Identify opportunities to improve results and strengthen partnerships</li></ul> 
<div>Project Management 
</div><ul><li>Manage projects from kickoff through completion</li></ul>
<ul><li>Create project plans, timelines, and task assignments</li></ul>
<ul><li>Develop scopes of work, estimates, and project budgets</li></ul>
<ul><li>Coordinate internal resources across strategy, design, development, content, video, and digital marketing teams</li></ul>
<ul><li>Monitor project progress and proactively address roadblocks</li></ul>
<ul><li>Manage change requests and scope adjustments</li></ul>
<ul><li>Ensure projects remain on schedule and within budget</li></ul>
<ul><li>Maintain clear communication between clients and internal teams</li></ul><div> 
</div>
<div>Strategic Marketing 
</div><ul><li>Collaborate with clients to develop marketing strategies and recommendations</li></ul>
<ul><li>Understand digital marketing channels including SEO, paid media, email marketing, content marketing, and social media</li></ul>
<ul><li>Review campaign performance and provide actionable insights</li></ul>
<ul><li>Support branding, positioning, messaging, and customer journey initiatives</li></ul>
<ul><li>Help clients connect marketing efforts to business outcomes</li></ul> 
<div>Account Growth 
</div><ul><li>Identify opportunities to expand client engagements</li></ul>
<ul><li>Assist with proposal development and scope creation</li></ul>
<ul><li>Support business development efforts when opportunities arise</li></ul>
<ul><li>Participate in client retention and growth initiatives</li></ul>
<ul><li>Contribute to agency revenue growth through exceptional client service</li></ul><div> 
</div>
<div>Qualifications 
</div><div>Required 
</div><ul><li>5+ years of experience in account management, project management, client services, or agency operations</li></ul>
<ul><li>Experience managing multiple clients and projects simultaneously</li></ul>
<ul><li>Proven ability to manage project scopes, budgets, timelines, and deliverables</li></ul>
<ul><li>Strong understanding of marketing, branding, website development, and digital marketing</li></ul>
<ul><li>Excellent written, verbal, and presentation skills</li></ul>
<ul><li>Strong organizational and time management abilities</li></ul>
<ul><li>Ability to thrive in a fast-paced agency environment</li></ul>
<ul><li>Self-starter with a strong sense of ownership and accountability</li></ul> 
<div>Preferred 
</div><ul><li>Previous agency experience</li></ul>
<ul><li>Experience managing website design and development projects</li></ul>
<ul><li>Familiarity with CRM and project management platforms</li></ul>
<ul><li>Understanding of SEO, PPC, analytics, email marketing, and marketing automation</li></ul>
<ul><li>Experience working with creative, development, and marketing teams</li></ul>
<ul><li>Interest in AI, automation, and emerging marketing technologies</li></ul> 
<div>What We're Looking For 
</div><div>The ideal candidate is: 
</div><ul><li>Highly organized and detail-oriented</li></ul>
<ul><li>Comfortable managing multiple priorities and deadlines</li></ul>
<ul><li>Confident leading conversations with executives and decision makers</li></ul>
<ul><li>Strategic, proactive, and solutions-oriented</li></ul>
<ul><li>Adaptable and willing to take ownership</li></ul>
<ul><li>Passionate about helping clients grow</li></ul>
<ul><li>Excited to work alongside a team of experienced marketers, designers, developers, and content creators</li></ul> 
<div>Why TayloeGray 
</div><ul><li>Diverse portfolio of clients and industries</li></ul>
<ul><li>Opportunity to work on branding, websites, digital marketing, content, and video projects</li></ul>
<ul><li>Collaborative team environment</li></ul>
<ul><li>In-house photography, video production, podcast, and creative studio resources</li></ul>
<ul><li>Direct exposure to business owners and executive leadership teams</li></ul>
<ul><li>Career growth opportunities within a growing agency</li></ul>
<ul><li>Downtown Wilmington office and team culture</li></ul> 
<div>Location 
</div><div>This position is based in Wilmington, NC and is primarily an in-office role. We believe strong collaboration and client service happen when great people work together. 
</div><div>How to Apply 
</div><div>Please send your resume and a brief introduction explaining why you would be a great fit for TayloeGray to: careers@tayloegray.com 
</div><div>We'd love to hear about a project, client relationship, or accomplishment that you're particularly proud of.</div></div></div>

Senior Account Manager / Client Services Lead

Steer

<div>
 Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
 
 
 Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
 
 
 
 About The Role
 
 
 
 As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer&mdash;building the strategic playbooks and defining how we support complex accounts at scale.
 
 
 
 You Are
 
 
 
 <ul>
 <li>
 An Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.
 </li>
 <li>
 Comfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.
 </li>
 <li>
 A Structure Builder: You are energized by the "grey area" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.
 </li>
 <li>
 Commercially Minded &amp; Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.
 
 
 </li>
 </ul>
 
 You Will
 
 
 
 <ul>
 <li>
 Own the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.
 </li>
 <li>
 Build the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.
 </li>
 <li>
 Champion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.
 </li>
 <li>
 Mitigate Risk &amp; Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).
 </li>
 <li>
 Streamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.
 
 
 </li>
 </ul>
 
 You Have
 
 
 
 
 Must Have
 
 
 
 <ul>
 <li>
 Enterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).
 </li>
 <li>
 Commercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.
 </li>
 <li>
 Executive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.
 </li>
 <li>
 Lifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Industry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.
 </li>
 <li>
 CS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.
 </li>
 <li>
 Playbook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 <ul>
 <li>
 Initial Screen &ndash; 30 min with Lead Recruiter
 </li>
 <li>
 Hiring Manager Interview &ndash; 45 min with Head of Success
 </li>
 <li>
 Peer Interview &ndash; 30 min with Sr. CSM
 </li>
 <li>
 Case Study Presentation &ndash; 60 min Assignment
 </li>
 <li>
 Problem Solving Exercise &ndash; 60 min with Head of People
 </li>
 <li>
 Reference Checks
 
 
 </li>
 </ul>
 
 We Offer
 
 
 
 <ul>
 <li>
 100% remote work environment
 </li>
 <li>
 Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
 </li>
 <li>
 Equity package
 </li>
 <li>
 Flexible PTO with a 15-day minimum
 </li>
 <li>
 Generous Parental Leave
 </li>
 <li>
 FSA and HSA options
 </li>
 <li>
 401(k)
 </li>
 <li>
 Growth &amp; Wellness Stipend
 </li>
 <li>
 WFH Equipment
 </li>
 <li>
 Chance to work with the latest technology
 </li>
 <li>
 A collaborative, high-ownership culture with clear opportunities for career growth
 
 
 </li>
 </ul>
 
 Why Join Steer?
 
 
 
 At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
 
 
 Here, you&rsquo;ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
 
 
 Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
 
 
 We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
 
 
 Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
</div>

Strategic Customer Success Manager

829 Studios

<div>The Strategic Account Director is the senior relationship and strategy owner for one to two of 829&rsquo;s most important enterprise advertisers &mdash; high-value clients running 6- to 7-figure monthly media budgets across CTV, OLV, display, native, audio, and emerging digital channels. The role sits within 829&rsquo;s Enterprise Media Buying practice and serves as the executive-level point of contact for client leadership, including CMOs, VPs of Marketing, and senior media decision-makers.
This is a true player/coach role. You are accountable for the relationship, the strategy, and the commercial outcomes &mdash; and equally accountable for the day-to-day quality of the work. Early in the role you will operate with a deliberately lean, integrated team supporting a single high-value account. As the practice and your portfolio scale, dedicated resources scale alongside it &mdash; but the standard does not change. This role owns net revenue retention, and the long-term trajectory of every account on its desk.
The Strategic Account Director is part executive sponsor, part strategic advisor, and part commercial owner &mdash; the person clients trust to translate media performance into business outcomes, and the person 829 trusts to grow these relationships into multi-year, performance-accountable partnerships. 
 
What You'll Do
Executive Client Leadership<ul><li>
Serve as the senior strategic lead and executive point of contact for one to two high-value enterprise clients</li><li>
Build and sustain trusted partnerships with C-suite, VP-level, and senior marketing leadership at the client organization</li><li>
Lead executive-level conversations including QBRs, annual planning, business reviews, strategic planning sessions, and renewal discussions</li><li>
Act as the primary escalation point for complex client, operational, or strategic concerns</li><li>
Connect media performance &mdash; across CTV, OLV, display, native, audio, and emerging channels &mdash; to client business objectives, marketing organization priorities, and broader commercial outcomes</li><li>
Maintain a high standard of executive communication, professionalism, and relationship management across all client interactions</li></ul>
Strategy &amp; Business Impact<ul><li>
Develop and lead long-term account strategy across the full programmatic stack, in close partnership with the assigned media strategist, media buyers, operating leadership, and analyst(s).</li><li>
Translate performance insights and analytics into actionable, executive-ready recommendations</li><li>
Anticipate organizational shifts, market changes, and competitive pressures that may impact client priorities or partnership health</li><li>
Guide clients through annual and quarterly planning cycles, budget reallocations, and channel expansion conversations (e.g., CTV scale-up, retail media, audio, DOOH)</li><li>
Ensure agency recommendations align with enterprise client realities &mdash; approval structures, brand safety standards, measurement frameworks, and procurement timelines</li><li>
Stay fluent in the broader programmatic landscape &mdash; DSP changes, supply-path optimization, privacy regulation, attention metrics, AI-driven optimization &mdash; and translate the implications into client strategy</li></ul>
Retention, Growth &amp; Commercial Ownership<ul><li>
Own retention, NRR, and account satisfaction across the assigned portfolio</li><li>
Identify and convert strategic growth opportunities tied to client business needs, performance trends, and evolving media priorities</li><li>
Lead scope expansion conversations &mdash; additional channels, increased budgets, adjacent service lines &mdash; in partnership with practice leadership</li><li>
Own renewal strategy and forecasting; partner with agency leadership on commercial planning, pricing, and structural agreement evolution</li><li>
Co-own the client&rsquo;s staffing and resource budget &mdash; making intentional, accountable decisions about how dedicated and shared resources are deployed in service of client outcomes and engagement profitability</li><li>
Maintain visibility into engagement profitability, resource allocation, and delivery quality across the account</li></ul>
Account Leadership &amp; Player/Coach Execution<ul><li>
Operate as a player/coach on the account &mdash; leading the relationship and the strategy while remaining directly involved in the work</li><li>
Hold accountability for delivery quality, on-time execution, and integrated work product across media strategy, buying, creative, and analytics</li><li>
Own day-to-day meetings and client communication, in conjunction with project management and media strategists.</li><li>
Set the cadence, the standards, and the priorities for the integrated team supporting the account; create the conditions for a focused, distraction-free team</li><li>
Scale the engagement model thoughtfully as the book of business grows &mdash; bringing on additional dedicated resources as account complexity warrants, never ahead of need</li><li>
Escalate and resolve operational risks, delivery challenges, and stakeholder concerns proactively</li><li>
Help establish scalable best practices for senior-led, performance-accountable account leadership as the practice grows</li></ul>
Portfolio Scope<ul><li>
1 - 2 enterprise client relationships</li><li>
Co-ownership of the client staffing and resource budget with Media Buying President and Leadership.</li><li>
Full accountability for retention, NRR, account health, and expansion contribution</li><li>
Direct executive reporting line into client C-suite and senior marketing leadership</li></ul>
Twelve months into the role, the Strategic Account Director has succeeded when the following retention and revenue outcomes are demonstrably true across the assigned portfolio:
Retention &amp; Net Revenue Retention (Primary)<ul><li>
100% gross logo retention across the assigned portfolio at the 12-month mark</li><li>
115%+ Net Revenue Retention across the book of business in the first full year</li><li>
All assigned accounts have completed renewal or extension at or above original contract value</li><li>
No material churn risk indicators on any active engagement at the 12-month mark, validated through documented account health reviews</li><li>
Documented expansion roadmap for each account with quantified opportunity sizing and a clear path to year-two NRR targets</li></ul>
Strategic Account Health (Supporting)<ul><li>
Active, codified relationship with at least two senior stakeholders per account (CMO/VP plus a secondary executive sponsor)</li><li>
QBR cadence established and consistently delivered at or ahead of client expectation</li><li>
Strategic plan presented and adopted by client leadership within the first 90 days of account ownership</li><li>
Engagement profitability and resource budget managed within target ranges; staffing decisions demonstrably tied to client outcomes</li></ul>
What You'll Bring<ul><li>
10+ years of experience in agency client services, account leadership, or strategic account management with a focus on performance media or programmatic buying</li><li>
Demonstrated history of owning enterprise client relationships at significant scale, with clear ownership of retention, expansion, and revenue outcomes</li><li>
Direct experience leading clients through programmatic media strategy &mdash; CTV, OLV, display, native, audio &mdash; at the executive level</li><li>
Working fluency (not necessarily hands-on execution) in major DSPs (The Trade Desk, DV360, Amazon DSP, Xandr, or similar), supply-path optimization, attribution and incrementality frameworks, and brand safety standards</li><li>
Proven track record of driving NRR and expansion within named enterprise accounts</li><li>
Comfort operating as a player/coach &mdash; willing to lead the relationship and stay close to the work, with the maturity to scale that posture as a team grows around them</li><li>
Experience navigating complex client organizations &mdash; multi-stakeholder structures, procurement cycles, brand and category gates, longer planning horizons</li><li>
Exceptional executive communication, presentation, and storytelling skills; comfort presenting to C-suite</li><li>
Experience leading integrated teams without direct authority &mdash; strategists, creative, analytics, project management</li><li>
Comfort in a fast-paced, entrepreneurial environment; agency or consulting background strongly preferred</li></ul>
Benefits and Perks We Provide<ul><li>
Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA.</li><li>
Paid Time Off. Receive generous paid vacation benefits that increase each year you&rsquo;re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.</li><li>
401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.</li><li>
Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.</li><li>
Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.</li><li>
Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.</li><li>
Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.</li><li>
Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.</li></ul>
What We Believe
At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.
Who We Are
829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic &ndash; a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams&rsquo;, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation&rsquo;s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
Salary Range: $145,000-$185,000 
 
We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.
Compensation Range: $145K - $185K</div>

Strategic Account Director, Media Buying

Thales

<div>Location: Riyadh, Saudi Arabia
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
For over 50 years, Thales has been a trusted partner of the Kingdom of Saudi Arabia. As a local industrial partner, Thales provides advanced solutions in Defence, Public Security, Civil Aviation, Space, Enterprise, and Cybersecurity across four sites throughout the country. The Saudi Vision 2030 is at the heart of Thales' strategy in the Kingdom, driving the localisation of defence technologies and systems, strengthening local capabilities, developing local talent, and supporting national sovereignty through strategic collaborations. To reinforce its commitment to localising its defence activities and to build a future we can trust in the Kingdom, Thales established SAMI Thales Electronic Systems (STES), a Joint Venture with Saudi Arabian Military Industries (SAMI), operating under the ambitious directives outlined in Vision 2030.
Job Title: Regional Sales Manager
Location: Riyadh, Saudi Arabia
Job Objective:
The RSM is responsible for managing a territory and maximizing revenue for the company. Also, tasked with creating, developing, and executing sales strategies for the assigned region and generating accurate and realistic sales forecasts.
Roles &amp; Responsibilities:
<ul><li>Manage, develop and grow strategic prospects and existing customer relationships</li><li>
Identify, qualify and quantify all opportunities within an assigned accounts</li><li>
Develop and deliver accurate and technically correct sales presentations to potential customers.</li><li>
Manage all aspects of the sales cycle, including prospecting, developing the customer relationship at all levels, and implementing the account plans</li><li>
Deliver on set objectives to achieve revenue and growth targets</li></ul>
Work Experience Requirements: 
+5 years' experience in the field of strategic account management &amp; IT Security business development
Qualification, Certification &amp; Educational Requirements:
Bachelor's degree or higher in related field (IT, Computer Science, Computer Engineering, MIS)
Preferred Skills :
<ul><li>Strong communication skills</li><li>
Arabic (Native) &amp; English (Fluent)</li><li>
Ability to pay strong attention to detail</li><li>
Customer-oriented and a natural leader</li><li>
Strong negotiation skills</li></ul>
HSE Responsibilities:<ul><li>
Take care of your own safety and the safety of others as far as practicable.</li><li>
To be aware of, and play an active role in the achievement of Thales HSE policy &amp; objectives.</li><li>
Comply with local HSE laws and legislation.</li><li>
To use safety equipment (including PPE) as required and intended.</li><li>
Lead by example and actively encourage departments to look at ways to conserve water &amp; energy, minimize the generation of waste, and encourage recycling.</li><li>
Every one within Thales has the right to stop work if they believe that their activities may affect their health and safety or that of others. In this circumstance, such conditions must be reported immediately to their line manager and the HSE department.</li></ul>
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Regional Sales Manager

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