student services representative

Baylor University

<div><div>A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. 
</div> 
Since 2011, Baylor has been named as one of the nation&rsquo;s &ldquo; Great Colleges to Work For &rdquo;. Great Colleges to Work For&reg; is one of the country&rsquo;s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career. 
 
What We're Looking For
The Baylor University One Stop team is seeking a fully remote One Stop Representative to join the Enrollment Management team. In this role you will work with students (current and prospective) and their families to answer, counsel, and advise on all educational questions related to admissions, financial aid, and payment processes. This position is important to Baylor&rsquo;s enrollment goals as assisting incoming and continuing students with their financial aid and billing questions will help retain students year over year as they progress towards graduation. By utilizing available resources and providing exemplary customer service via phone and email, the One Stop Representative fills an important role within the division of Enrollment Management.
A bachelor's degree and less than one year of relevant experience are required. Three years of relevant experience is preferred.
A combination of education or experience will be considered in lieu of one another.
The successful candidate will exhibit the following knowledge, skills, abilities and other characteristics:
<ul><li><div>Proficient written and verbal communication skills
</div></li><li><div>Excellent interpersonal skills and the desire to work with people
</div></li><li><div>Experience in customer service
</div></li><li><div>Problem-solving and critical thinking skills
</div></li><li><div>Ability to maintain professionalism under varying circumstances
</div></li><li><div>Professional telephone etiquette
</div></li><li><div>Organizational skills and attention to detail
</div></li><li><div>Ability to handle multiple tasks simultaneously
</div></li><li><div>Proficiency with personal computers &amp; technology
</div></li><li><div>Ability to understand and explain complex information and processes
</div></li><li><div>Experience in handling and communicating sensitive information
</div></li><li><div>Knowledge of financial aid counseling, verification, federal student loans, billing, admissions and/or registrar (Preferred)
</div></li><li><div>Knowledge of an enrollment management area focusing on outreach and/or retention (Preferred)
</div></li><li><div>Bilingual (Preferred)
</div></li></ul>Must be able to travel outside of the state of Texas.
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
The One Stop Representative will ensure all Baylor students are served with excellence through:
<ul><li>Maintain primary responsibility for inbound phone coverage and queue management for approximately 6 hours of the workday
<ul><li>Must be able to work 8am-5pm (Central Standard Time), with a 1-hour lunch
</li></ul></li><li>Understand and interpret the needs of students while providing quality, personalized customer service for all enrollment services areas
</li><li>Maintain a working knowledge of federal and institutional financial aid regulations and policies
</li><li>Represent and adhering to Baylor&rsquo;s values and policies
</li><li>Quickly and efficiently responding to student and parent email and live chat inquiries
</li><li>Monitor digital queues and escalate complex or sensitive cases to Coordinators as appropriate
</li><li>Navigate confidential student information across multiple systems
</li><li>Document interactions with students
</li><li>Determine the quickest, most effective ways to answer a student/parent question and efficiently escalating inquiries and concerns as needed
</li><li>Troubleshoot common issues with technology and student account access
</li><li>Attend ongoing training on federal, state, and institutional regulations regarding financial aid and student accounts
</li><li><div>Perform all other duties as assigned to support the needs of the Enrollment Management Office and Baylor's mission
</div></li><li><div>Ability to comply with University policies
</div></li><li><div>Maintain regular and punctual attendance
</div></li></ul>What You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family&rsquo;s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits &amp; Advantages.
Explore &amp; Engage
Learn more about Baylor and our strategic vision, Baylor in Deeds . Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!</div>
 <div>Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.</div>
 Degree Level : Bachelor

Baylor One Stop Representative - Remote

Victor Valley College

Student Services Specialist, Part-Time 50%- Connect 2 Success Call Center
 
Victor Valley College
 
Salary: $32,616.00 Annually
 
Job Type: Part-time
 
Job Number: 2026-629 STSVSPCL18
 
Location: CA 92395, CA
 
Department: Student Support Services
 
Closing: 4/30/2026 11:59 PM Pacific
 
Basic Functions
 
FIRST DATE OF REVIEW IS SCHEDULED FOR APRIL 30, 2026
 
THIS POSITION IS ASSIGNED TO THE CONNECT2SUCCESS CALL CENTER
 
RECRUITMENT WILL BE USED TO FILL TWO (2) PART-TIME POSITIONS
 
THESE POSITIONS ARE PART-TIME, (12) MONTH, $32,616 ANNUALLY
 
(RANGE 23 OF THE CLASSIFIED SALARY SCHEDULE)
 
FAIR LABOR STANDARDS ACT (FLSA) POSITION STATUS IS NON-EXEMPT
 This recruitment will be used to fill two positions
 
The current hours of the Call Center are Monday through Thursday, 7:30 a.m. to 7:00 p.m. and Friday, 8:30 a.m. to 5:00 p.m . Specialist will be assigned a shift based on these hours and scheduled for no more than 20 hours per week. Shifts may vary based on the needs of the Call Center.
 Positions assigned to the Connect2Success Call Center are required to communicate continuously over the telephone for the duration of their designated shift. This recruitment may be used to fill future vacancies.
 
CARING CAMPUS
 
Victor Valley College is a Caring Campus institution. We are committed to improving student retention and success through intentional, welcoming practices across our college community. Employees at Victor Valley College foster connection, belonging, and student-centered support from the first point of contact. This includes practicing behaviors such as the 10-foot rule, offering warm referrals, wearing nametags, and maintaining cross-department awareness to ensure students feel seen, supported, and valued. We cultivate a collaborative, culture-focused environment where every manager, faculty and staff member plays an active role in advancing student persistence and completion.
 
DEFINITION
 
Under general supervision, provides technical support services which facilitate students' access to education, financial assistance, special program benefits, placement services, and related areas designed to contribute to student self-sufficiency and academic success; provides information and assistance to students regarding program availability, eligibility and the application process; identifies student needs and determines program options, including referring students to other campus or community resources; and performs related duties as assigned.
 
SUPERVISION RECEIVED AND EXERCISED
 Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.
 
CLASS CHARACTERISTICS
 This paraprofessional classification in the Student Services series. Positions at this level support one or more student services areas, where the focus is on providing students with the tools, services and programs which contribute to self-sufficiency and academic success. Incumbents work independently, exercise judgment and initiative, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
 
This class is distinguished from the Senior Student Services Specialist in that the latter performs the more complex program coordination work, and/or provides technical and functional direction over lower-level staff.
 
Representative Duties
 
EXAMPLES OF TYPICAL JOB FUNCTIONS
 
Management reserves the right to make reasonable accommodations so that qualified employees with verified medical conditions can perform the essential functions of the job.
 
Participates in the development and implementation of program policies and procedures for the assigned student service function; program areas include, but are not limited to, matriculation, admissions, applications, services for at-risk students, placement opportunities, and other programs which lead to student self-sufficiency and academic success.
 Verifies, reviews and processes applications, forms, and reports; applies departmental and program policies and procedures when determining completeness of applications, records, and files.
 Analyzes and evaluates student records, transcripts, course descriptions, course sequencing, program, certificate, and transfer requirements, and course level; conducts formal detailed evaluations of incoming transcripts, unit values and grading systems; determines equivalencies to College coursework; evaluates student applications for certificates and degrees; verifies information accuracy and reports inconsistencies; reviews and assesses requests for adjustments to student academic records in compliance with state regulations and District policies.
 Processes Certificate and Degree Applications; reviews documentation such as education plans and transcripts and evaluates external courses; enters information into automated system and ensures accuracy of data.
 Reinstates students to classes; corrects and re-bills registration documents; processes academic renewals and verifies student grade point average; notifies students and counselors regarding academic renewal status.
 Monitors requests for program services; provides students with career and vocational information and program requirements; consults with a variety of agencies to address student needs; refers students to tutoring or counseling services; serves as an advocate for students to other service providers.
 Provides assistance to students in navigating through the admissions and eligibility processes; conducts workshops which explain the various services and benefits available such as financial aid, Veterans Administration and other military programs, and the eligibility requirements for these diverse programs.
 Provides support to students in the Disabled Students Program (DSPS); distributes accommodation forms and evaluates adaptive equipment; receives and reviews forms and explains Alternative Testing processes; places work orders for placement of ADA furniture in the classrooms and obtains necessary reading materials; coordinates and facilitates test administration and proctoring services to accommodate student needs; monitors students in the testing process; maintains confidential student records and files.
 Works with instructors to coordinate Alternative Testing options and accommodations for students; provides information on the DSPS (ACCESS) program and explains the rules and regulations; responds to instructor questions and concerns.
 Performs a variety of specialized signing services (both sign-to-voice and voice-to-sign) for Victor Valley College and its deaf and hard of hearing participants for the DSPS (ACCESS) program.
 Assists in coordination and scheduling of services and activities for the deaf and hard of hearing; provides work direction and guidance to sign language interpreters for the DSPS (ACCESS) program.
 Works with faculty and adjunct to verify authorization codes and census deadline; ensures grades and positive attendance are received in a timely manner.
 Ensures missing grades, positive attendance, prerequisite mismatch classes are resolved.
 Assists students in obtaining employment opportunities; contacts local businesses, institutions, and agencies to determine employment opportunities for students; assists students with launching a job search covering subjects such as application preparation, resume writing, interview techniques, and job retention.
 Works with low income and educationally disadvantaged first-generation college students to provide access to Educational Opportunity Program Services (EOPS) such as financial assistance, counseling, tutoring, and vouchers for food, transportation, and related personal necessities.
 Assists in the preparation of workshop materials; attends workshops and presentations to provide support in setting up the rooms, distributing materials and responding to participant questions.
 Oversees and coordinates the processing of a variety of documents related to the assigned student service area; maintains and creates student files and records; inputs, maintains, and downloads data from databases.
 Works productively and cooperatively with others by demonstrating respect, patience and equitable treatment of all internal and external customers.
 Observes and complies with District and mandated safety rules, regulations, and protocols.
 Performs other related duties as assigned.
 
Requirements
 
Education and Experience: 
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
 
Education: 
Equivalent to an associate degree with coursework in social services, education, or a related field.
 
Experience: 
Three (3) years of increasingly responsible experience providing support to a comprehensive student education or services program, social services program, or a related field.
 
Licenses: 
None.
 
Certifications: 
Positions assigned to the ACCESS/DSPS department may require: NAD or RID certification, or a minimum of two years of experience interpreting for the deaf and hard of hearing at a college or for a public agency.
 PHYSICAL DEMANDS
 Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.
 
Positions assigned to the Connect2Success Center are required to communicate continuously over the telephone for the duration of their designated shift.
 
ENVIRONMENTAL CONDITIONS
 Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
 
Knowledge and Abilities
 
QUALIFICATIONS
 
Knowledge of: 
District academic policies and procedures pertaining to admissions and transfer requirements.
 District and funding agency financial aid requirements policies, processes, and procedures.
 Principles and practices of supporting student success programs and services.
 Methods and techniques of assessing student records and transcripts for equivalency to District requirements.
 Methods and techniques of mentoring students on job interviewing/preparation skills to promote their success in obtaining employment.
 American Sign Language and other Signing Dialects used in the educational field.
 Evaluation techniques used in classifying interpreters.
 Values, behaviors, language and effective interpersonal and intrapersonal communication skills of the American Deaf Culture.
 Local employers, employment trends and other factors which influence students' ability to access employment.
 Principles of reasonable accommodation as it relates to student matriculation, attendance, testing and equipment.
 A diverse range of programs available to students, including eligibility requirements and application processes.
 District and community resources available to students.
 Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
 Educational challenges experienced by at-risk students, and resources to address these challenges.
 Community socio-economic and cultural demographics.
 Understanding of the methods and devices used to enhance communication with deaf and hard-of-hearing students.
 Juvenile justice systems as they relate to student eligibility and monitoring within assigned programs.
 District and mandated safety rules, regulations, and protocols.
 Techniques of providing a high level/volume of customer service, by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socio-economic, ethnic, religious and cultural backgrounds, physical ability, and sexual orientation.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
 
Ability to: 
Understand, interpret, and apply mandated and District policies, rules, and regulations in assigned program areas.
 Evaluate student documentation to determine eligibility for admission, and/or program participation.
 Assess student needs and coordinate educational and personal community-based services.
 Demonstrate a high proficiency in both voice-to-sign and sign-to-voice interpreting skills for the DSPS (ACCESS) program.
 Work effectively with a multi-cultural and diverse student population including low-income, at-risk and special needs individuals.
 Evaluate and coordinate the educational services and equipment needed for students with disabilities.
 Maintain confidential and comprehensive files and records.
 Work with students and local employers to facilitate student access to local employment.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Demonstrate sensitivity to, and understanding of, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds of community college students.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
 
APPLICATION PROCEDURES: 
VISA
 Victor Valley Community College does not sponsor Visas such as H1B Visas.
 NEPOSTISM POLICY
 Victor Valley College is committed to fair hiring practices. We prohibit the employment of relatives or domestic partners as defined by Family code Section 297 et seq., in the same department in accordance with Board Policy 7310.
 
To be considered a candidate for this position, all materials required should be received in the Victor Valley College Office of Human Resources by the First Review Date. If a file is not complete by the First Review Date, the application may not be considered by the Screening Committee.
 
It is the applicant's responsibility to ensure that all requested materials are received. All material included in the application packet become District property, will not be returned, and will not be copied.
 
Please note, the only form of communication you will receive throughout the recruiting and hiring process will be through email. It is your responsibility to check your email for any upcoming testing and/or interview dates. This recruitment may be used to fill future vacancies.
 
Please note that the information provided on the application must be complete and will be the only information used to determine qualifications for the position. If it is unclear whether an applicant meets the minimum qualifications for the position from the application, that applicant will be disqualified.
 To request a reasonable accommodation due to a disability to assist with completing an application, please contact the Human Resources Department before the listed closing date at (760) 245-4271, extension 2500, or by email at jobs@vvc.edu .
 
A complete file consists of all of the following: 
Completed electronically signed Victor Valley College application, which includes Contact Information, Education, Work Experience, References and Supplemental Questions.
 Copies of college transcripts showing college coursework (If you have transcripts please attach as o ther ) . (If you are using additional experience in lieu of educational requirements, please attach a document stating as such to the transcript attachment type or you will not be able to complete your application) NOTE: Degrees must be from an accredited institution. It is the responsibility of the candidate to include U.S. evaluations of non-U.S. transcripts with their application.
 You may check your status at any time by logging into Victor Valley College Online Application Site at https://www.schooljobs.com with your username and password.
 
Victor Valley College is an Equal Opportunity Employer. The Board of Trustees is committed to supporting recruitment activities that are intentional, professional development opportunities that are meaningful, and instructional processes that support the goals of equal opportunity, equity, and diversity by providing equal consideration for all qualified candidates including but not limited to federally and state protected class, race, color, national origin, disability (mental and physical, including HIV/AIDS, cancer, and genetic characteristics), ancestry, sex/gender (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), gender identity, gender expression, sexual orientation, religion (includes religious dress and grooming practices), age (over 40), marital status, medical condition (genetic characteristics, cancer or a record or history of cancer), military or veteran status, and genetic information.
 
To apply, please visit https://www.schooljobs.com/careers/vvc/jobs/5290235/student-services-specialist-part-time-50-connect-2-success-call-center
 
jeid-3fbb8ffacac24a4fb8c05fa42e682b93

Student Services Specialist

University of Hawaii system

<div><div><div><h2 class="jobSectionHeader">Description</h2></div> 
<div> 
 
 
 
Title: Student Services Specialist 
Position Number: 0079596T 
Hiring Unit: UH Manoa School of Nursing and Dental Hygiene, 'IKE AO PONO 
Location: Manoa Campus / Honolulu 
Date Posted: March 25, 2026 
Closing Date: April 17, 2026 
Band: B 
Monthly Salary Information: Salary Schedules and Placement Information 
Full Time/Part Time: Full Time 
Month: 11-month 
Temporary/Permanent: Temporary 
 
Other Conditions: 
This position will support the operations of the University of Hawaii at Manoa School of Nursing and Dental Hygiene (SONDH) 'IKE AO PONO Student Support Program. Position is expected to begin approximately May 2026 or as mutually acceptable. Renewal of appointment is dependent on performance, program needs and/or availability of funds. To know more about the UH at Manoa, SONDH, go to: https://nursing.hawaii.edu/ 
 
Duties and Responsibilities:<ul><li>
** Develops, implements and evaluates culturally relevant support services for undergraduate and graduate students of Native Hawaiian ancestry and other indigenous groups as it relates to student recruitment, community outreach, engagement initiatives, and other community-building activities that promote cultural enrichment.</li><li>
** Provides `IKE AO PONO (IAP) program information/requirements to undergraduate and graduate students.</li><li>
** Provides support to the supervisor in the administrative operation of facilities, services, and operations related to bridge programs for all incoming students.</li><li>
** Designs and recommends the program evaluation process, facilitates the evaluation and continuously monitor the bridge program participants until graduation.</li><li>
** Provides academic advisement using culturally relevant approaches with undergraduate and graduate students as they navigate the college experience from enrollment through graduation to ensure successful student-centered college experience.</li><li>
** Collects, updates and maintains the student progression records, data on recruitment activities, services and other program documentation for report preparation as it relates to student recruitment, retention and graduation to ensure the Program meets its educational objectives.</li><li>
** Develops, implements and evaluates IAP alumni engagement program, including monitoring of alumni accomplishments.</li><li>
** Works with supervisor to develop and publish an IAP impact report through data collection, analysis and drafting of report presentation.</li><li>
** Designs recruitment materials or advertising flyers for informational and program packets.</li><li>
** Provides support to the IAP Program Director in maintaining a collaborative relationship w/ the UH partnerships via participation in special activities, i.e., meetings, conferences, special events to promote the 'IKE AO PONO Program and/or Nursing &amp; other health professions.</li><li>
** Conducts research on fundraising opportunities (including online platforms) and organizes and coordinates fundraising (small to mid-size fundraising) campaigns and other program funding activities in collaboration with the appropriate SONDH departments and offices, and evaluates project outcomes and its impact on the Program.</li><li>
** Develops relationships with existing and potential community partners; recruits and leads volunteers.</li><li>
** Provides administrative and fiscal support to the Program Director/supervisor in the procurement, personnel administration and travel requirements for the program.</li><li>
** Processes and maintains the documentation for student scholarships and stipends.</li><li>
** Remains compliant with FERPA and HIPAA regulations to protect student, staff, and faculty confidentiality, and keeps abreast with pertinent UH and SONDH policies, procedures and practices, and applicable State and Federal laws.\</li><li>
Other Duties as Assigned.</li></ul>
(**) Denotes Essential Functions. 
 
Minimum Qualifications:<ul><li>
Possession of a baccalaureate degree in business administration, humanities, education, social sciences, counseling, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for student support, teaching, counseling, tutoring, and/or project management with emphasis with underrepresented populations or groups; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.</li><li>
Considerable working knowledge of principles, practices and techniques in the area of student support, counseling, and/or project management as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.</li><li>
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student services, counseling, and/or project management.</li><li>
Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.</li><li>
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.</li><li>
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.</li><li>
Demonstrated ability to operate a personal computer and apply word processing software.</li><li>
If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.</li><li>
Work or community service experience with underrepresented or underserved populations and or communities.</li><li>
Demonstrated experience in fundraising, sales, or marketing.</li><li>
Possession of excellent oral &amp; written skills to be able to generate various project reports &amp; documents &amp; communicate information to various internal &amp; external organizations.</li><li>
Organized self-starter who possess the ability to problem solve, with strong attention to detail.</li><li>
Demonstrated ability to successfully balance priorities while managing multiple tasks and planning small to mid-size events.</li></ul>
Desirable Qualifications:<ul><li>
Master's degree or higher degree in business administration, humanities, education, social sciences, or counseling.</li><li>
Two or more years of experience engaging in community outreach, program development, or advocacy within Native Hawaiian, Pacific Islander, or other indigenous communities.</li><li>
Experience in management role such as program manager, office manager, supervisor, etc.</li><li>
Experience providing student support services in a university setting.</li></ul> 

To Apply: 
. Applicants must submit the following:<ul><li>
Cover letter expressing interest in the position and how you satisfy the minimum and desirable qualifications;</li><li>
Current resume;</li><li>
Names and contact information (including email address) of three (3) professional references;</li><li>
Copy of official transcripts. The original official transcripts will be required at the time of hire.</li></ul><div>
NOTE: Application will not be considered if NEOGOV Online application is incomplete or any of the required documents are not included or are unreadable. If this is your first time applying for a position using NEOGOV, please create a new account.</div> 

Inquiries: 
Corie O. Fulgencio-Arre, HR Specialist; mcfa@hawaii.edu</div>
<div><h2 class="jobSectionHeader">EEO, Clery Act, ADA</h2></div>
<div>The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
 Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. 
 
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. 
 
 In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 
 
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:https://www.hawaii.edu/offices/eeo/accommodation-request/</div></div></div>

Nova Southeastern University

<div>We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. 


Primary Purpose:

Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. 


Job Category: Non-Exempt

Hiring Range: 18.25

Pay Basis: Hourly

Subject to Grant Funding? No
Essential Job Functions:

1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 
 
2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 
 
3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 
 
4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 
 
5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 
 
6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 
 
7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 
 
8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 
 
9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 
 
10. Identifies patient&rsquo;s liability, out of pocket expenses, and advise patients of past due balance. 
 
11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 
 
12. Assures regulatory and compliance requirements follow local payor coverage determinations. 
 
13. Ensures accurate pre-appointment registration. 
 
14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 
 
15. Refers patients to appropriate health care services or resources. 
 
16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 
 
17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 
 
18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 
 
19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 
 
20. Demonstrates University's core values and service values in all interactions. 
 
21. Completes special projects as assigned. 
 
22. Performs other duties as assigned or required.

Job Requirements:

Required Knowledge, Skills, &amp; Abilities: Knowledge: 
1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 
2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 
3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 
4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. 
 
Skills: 
1. Complex Problem Solving &ndash; Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 
2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
3. Speaking - Proficient skills in talking to others to convey information effectively. 
4. Service Orientation - Proficient skills in actively looking for ways to help people. 
5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 
6. Time Management - Proficient skills in managing one's own time and the time of others. 
7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. 
 
Abilities: 
1. Oral Comprehension &amp; Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 
2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 
3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 
4. Written Comprehension &amp; Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. 
 
Physical Requirements and Working Environment: 
1. Speech Recognition - Must be able to identify and understand the speech of another person. 
2. Speech Clarity - Must be able to speak clearly so others can understand you. 
3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 
4. Travel - Must be able to travel on a daily and/or overnight basis. 
5. May be required to work nights or weekends. 
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. 

Required Certifications/Licensures:

Required Education: High School Diploma or Equivalent

Major (if required:

Required Experience: One (1) year of customer service experience. 

Preferred Qualifications:

1. Associate or Bachelor's degree. 
2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 
3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 
4. Experience using Banner, Recruit and/or Avaya systems. 
5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 
6. Knowledge of Health Insurance Portability &amp; Accountability Act (HIPAA). 
7. Experience using NextGen and/or Avaya systems. 
8. Bilingual Proficient in English and Spanish.

Is this a safety sensitive position? No
Background Screening Required? Yes
Pre-Employment Conditions: 


Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.</div>

Customer Service Representative I - NCC - 996120 **Remote work only in Broward, Dade, Palm Beach and Lee County**

Community College of Allegheny County

<div>Position Title: Student Accounts Representative (Reg FT)
Employment Type: Regular Full-Time 
 
Department: Bursar
Campus: Boyce Campus
Salary Grade: SEIU E - $18.39
Remote Work Option: Fully In-Person (May be subject to change)
Additional Information:
Work Hours: Standard College hours are Monday &ndash; Friday, 8:30 am &ndash; 4:30 pm; Additional hours, including evening and weekend hours, may be needed to meet the needs of the department. This position handles the late evening hours every Wednesday and during peak periods in August and January.
General Summary: Performs advanced clerical duties required to accomplish accounting principles, accounts receivable, billing, auditing, bookkeeping, accounts payable, cashiering functions, and enrollment interactions. Provides prompt friendly and accurate service to individuals who call, email, chat, or in-person to CCAC for various transactions.
Requirements:
Education and Experience: An Associate&rsquo;s degree in accounting and one year of related experience or any equivalent combination of training, experience, and education. 
 
Certifications/Licensures: N/A. 
 
Skill/Abilities Requirements: Working knowledge of computerized accounting systems, spreadsheets and word processing required. Ability to accurately check manual calculations. Ability to travel to perform work duties at any campus or center location within the CCAC system. Must be able to operate various office equipment, including a personal computer and appropriate College software packages or equivalent.
Physical Requirements, If Applicable: Must be able to sit without a break for up to two hours.
Duties:<div>
1. Provides quality customer service to both internal and external customers through several channels of communication with the ability to multitask.</div><div>
2. Independently performs complex and advanced analytical, clerical, and accounting duties, which include but are not limited to sensitive, confidential, school financial transactions specific to the department.</div><div>
3. Prepares forms, reports, records, and correspondence; receives and responds to related mail, phone calls, and other inquiries; maintains contacts and reconciles discrepancies with external parties.</div><div>
4. Reconciles accounts; posts, balances, and codes data; prepares related records, logs, reports, and processes transactions.</div><div>
5. Conducts daily under limited supervision or independently:</div><div>
 a. Process general clerical accounting duties and transactions.</div><div>
 b. Research and respond to relate inquires and complaints.</div><div>
 c. Prepare paperwork for collections and reimbursements.</div><div>
 d. Perform duties related to issuing student refunds for various refund types.</div><div>
 e. Handling in-person, phone calls, text messages, chat, and email interactions.</div><div>
6. Analyzes, researches, prepares and reconciles sponsored, grant, and non-federal awarded funding for invoicing and billing.</div><div>
7. Develops spreadsheets and databases to store and analyze data.</div><div>
8. Performs all duties in accordance with applicable laws, collective bargaining agreements, board policies, and administrative regulations and directives.</div><div>
9. Performs other clerical duties for specific/unique needs of the department.</div><div>
10. Performs other related duties as required or assigned.</div>
Job Open Date: 4/2/2026
Job Close Date: 4/20/2026
Benefits:<div>

At CCAC, we take pride in offering an exceptional benefits package designed to support our employees&rsquo; personal and professional well-being:
<ul>
<li>Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.</li>
<li>Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.</li>
<li>Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.</li>
<li>Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).</li>
<li>Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.</li>
<li>Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.</li>
<li>Exclusive Employee Perks &amp; Rewards: Save on theme parks, sporting events, electronics, and more!</li>
<li>Additional Advantages: Free employee parking to make your commute easier.</li>
</ul>
</div>Job Category: Office Support Staff/Maintenance/Housekeeping
Job Slot: JS0713
Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances</div>

Student Accounts Representative (Reg FT)

American Institute

<div><div>American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today's competitive job market.</div>
Summary:

The Student Finance Advisor assists prospective American Institute students in all pre-enrollment aspects of the financial aid process by providing accurate information regarding funding. In addition, the Student Finance Advisor services current and former students by providing superior customer service, Financial Aid processing, and loan counseling. A Student Finance Advisor's breakdown of activities varies depending on the team to which he/she is assigned, the current needs of the department, and the discretion of the Director of Student Finance.

Essential Duties and Responsibilities include the following. Other duties may be assigned:
<ul>
<li>Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs and situation of the</li>
<li>Answers questions, inquiries or requests from students, regarding financial aid programs and eligibility as well as Alternative Funding Sources</li>
<li>Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student</li>
<li>Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers</li>
<li>Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor</li>
<li>Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed</li>
<li>Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner</li>
<li>Be able to provide accurate information regarding student's Financial Aid by referencing to training materials</li>
<li>Act in compliance with Federal and Institutional regulations</li>
<li>Adhere to set schedule</li>
<li>Acquire, enter, edit, and update Student Data in various internal and external systems</li>
<li>Attend required training sessions</li>
<li>Follow all Standard Operating Procedures</li>
<li>Assists the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students</li>
<li>Meet assigned productivity goals</li></ul> 


Application Deadline: 05/08/2026<div>
OUR CORE VALUES

Caring
 
We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect
 
We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service
 
American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity 
We look forward, not backward. No matter where you come from or what obstacles you've faced in the past, we believe your future is yours to create.

Accountability
 
When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation
 
We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.</div></div>

Student Finance Representative

Columbia University

<div><ul><li>Job Type: Short Term Casual</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Temporary</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 10</li>
<li>Standard Work Schedule: Monday - Friday</li>
<li>Building: PH-20</li>
<li>Salary Range: 23.00 - 23.00</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
<div></div>

Position Summary

The Department of Biomedical Informatics (DBMI) at Columbia University seeks to hire a student to help with administrative tasks in the department. The student will be under the supervision of Ann Marshak, Department Administrator.

Responsibilities
<ul>
<li>Stocks supplies in the pantry (e.g., coffee, utensils) and tidying of the space, places orders for restocking.</li>
<li>Stocks copy paper in shared printers, replaces toner cartridges, and submits orders for restocking.</li>
<li>Picks up and distributes mail.</li>
<li>Prepares office and cubicle space for incoming students/faculty/staff (e.g., prepares nameplate, keys).</li>
<li>Assist with events arrangement when necessary.</li>
<li>Performs other administrative tasks as needed.</li>
</ul>
Minimum Qualifications

High School diploma and enrollment in a Columbia University undergraduate degree program.

Other Requirements

Must be able to be on site 3 days per week for 1-2 hours/day.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

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