student support services director

Purdue University

<div></div><div><div><div><div><div><div>Req Id: 41999
</div></div></div></div><div><div><div><div>Job Title: Purdue Global Director, Veteran Student Support Services (VSSS) | Remote, Grant-Funded Position
</div></div></div></div><div><div><div><div>City: Remote/Virtual
</div></div></div></div><div><div><div><div>
<div><div><div><h2 class="jobSectionHeader"><b>Our Opportunity:
</b></h2></div><div><p>The Director, Veteran Student Support Services (VSSS) will provide support to Purdue University Global. Building on Purdue University's mission to provide greater access to affordable, high-quality education, Purdue University Global is a public, nonprofit institution offering a world-class education online.<br>
</p><p></p><p>The project this position serves is a 5 year grant cycle funded through September 24, 2030, requiring funding approval from the Department of Education each year throughout the funding cycle. Compensation will include a full benefits package. Questions about this position may be directed to recruiting@purdueglobal.edu.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Job Summary:
</b></h2></div><div><p>The Director, Veteran Student Support Services (VSSS) oversees and manages support services within the regulations set forth by the U.S. Department of Education (DoE) to assist eligible veteran students to successfully persist to graduation. This position develops key quality control and oversight mechanisms, with appropriate internal and external reporting. The VSSS Director drives continuous improvement of participants&rsquo; experience with processes and metrics uniquely tailored to this population.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What to expect in this role:
</b></h2></div><div><ul><li><b>Oversees all PG VSSS program activities, including but not limited to:
</b><ul><li>Establishing relationships with internal and external stakeholders, services agencies and other external stakeholders.
</li><li>Ensuring the program is compliant with the U.S. Department of Education laws and regulations.
</li><li>Implementing, coordinating, and evaluating support and services in consultation with project staff, the campus community, and external partners.
</li><li>Working in unison with the U.S. Department of Education Program Officer.
</li></ul></li><li><b>Manage and professionally develop program staff:
</b><ul><li>Hire, train, and supervise all staff
</li><li>Design and implement recurring training.
</li><li>Identify professional development opportunities, both virtual and in person, related to TRIO/VSSS programs
</li></ul></li><li><b>Budget Management:
</b><ul><li>Develop and disseminate budgets, grant proposals, and other reports.
</li><li>Maintain and submit required records of program activity and participants.
</li><li>Prepare and submit the Annual Performance Report (APR)
</li></ul></li><li>Support the office functions by completing all other duties and special projects as assigned directly related to the VSSS program. Hours of work may include evening, weekend and occasional travel.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience:
</b></h2></div><div><ul><li>Master&rsquo;s degree in counseling, education, higher education, education administration, or other related field.
</li><li>Minimum 5 years experience working with low-income, first generation students.
</li><li>TRIO experience and understanding of adult learner theories are preferred.
</li><li>Education can be substituted for experience, but experience cannot substitute for education.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What we're looking for:
</b></h2></div><div><ul><li>Demonstrated proficiency with MS Office suite software, such as MS Word, Excel and Powerpoint, as well as Google applications such as Gmail, Chat and Hangout.
</li><li>Ability to work independently in a remote environment with minimal supervision, balance competing demands for time, and prioritize workload to meet deadlines.
</li><li>Effective analytical skills with the ability to assess situations, resolve issues or make recommendations as appropriate.
</li><li>Effective oral and written communication skills, with the ability to adapt communication style and method to suit different audiences.
</li><li>Capable of building strong working relationships across teams, departments and Schools.
</li><li>Ability to handle sensitive and confidential information with discretion.
</li><li>Strong interpersonal skills with the ability to effectively communicate with a professional demeanor with people at all levels within the organization.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Additional Information:
</b></h2></div><div><ul><li>The target salary is $69,656. Learn more about our Benefits Here!
</li><li>Please note that this is a remote position.
</li><li>Purdue will not sponsor employment authorization for this position.
</li><li>A background check is required for employment in this position.
</li><li>We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. You may wish to review the Purdue Virtual Meeting Professional Standards .
</li><li>FLSA: Exempt (Not Eligible for Overtime)
</li>Purdue Global is an EEO/AA employer. Our goal is to recruit and retain talent from a broad pool of applicants. Purdue Global celebrates a variety of perspectives, experiences, and skills to support a success-focused environment for employees and students. Employment decisions are based on qualifications, merit, and business needs. All are encouraged to apply.<br>
<li>
</li></ul><p></p><p>#HEJ<br>
</p></div></div></div></div></div></div></div><div><div>
</div></div><div><div><div><div>Posting Start Date: 5/7/26</div></div></div></div></div></div>

Purdue Global Director, Veteran Student Support Services (VSSS) | Remote, Grant-Funded Position

University of Tennessee Health Science Center

<div><p>The <b>Office of One Stop Student Services </b>at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our <b>Assistant Director </b>position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America&rsquo;s best large employers, as recognized on the 2026 list.<br>
</p><p></p><p>The minimum starting salary for this position is <b>$59,332. </b>Final compensation will be determined based on the candidate&rsquo;s qualifications and experience.</p></div>
<br><div><p><b>This is an on-campus position with some hybrid/remote work schedule flexibility.<br>
</b></p><p></p><p>The Assistant Director of One Stop Operations will directly supervise and lead a team of One Stop Counselors. This position will provide primary supervision, leadership, vision, and direction for the assigned team regarding all facets of One Stop operations, in support of achieving institutional enrollment goals for the University of Tennessee. The position will coach, train, and evaluate their team, enabling staff to serve students successfully. This position is responsible for the coordination and implementation of established strategic goals for the division. This position will also serve as the primary point of contact for the day to day operations, including calendars, phones and emails, making recommendations to senior leadership in any changes that need to be made. Will also oversee the Vol Success Team for the division. Additional responsibilities include assisting with the implementation of office goals, initiatives, and strategic plan development.</p></div>
<br><div><p><b>Required Education and Experience:
</b></p><p>Bachelor's Degree-
</p><ul><li>1 or more years of experience training others (students, staff, etc.)
</li></ul><ul><li>2 or more years of progressively responsible experience in customer service related field<br>
</li></ul><p></p><p><b>Required Knowledge, Skills, and Abilities:
</b></p><ul><li>Exceptional customer service skills and knowledge of basic service etiquette
</li></ul><ul><li>Exceptional oral and written communication skills; public speaking skills
</li></ul><ul><li>Ability to write clearly, concisely, and correctly
</li></ul><ul><li>Ability to engage and interact effectively with people of all ages and diverse backgrounds
</li></ul><ul><li>Ability to work as a team member
</li></ul><ul><li>Ability to analyze and interpret data and make independent decisions; responsible for decisions
</li></ul><ul><li>Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required
</li></ul><ul><li>Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment
</li></ul><ul><li>Highly motivated, focused, and results-oriented<br>
</li></ul><p></p><p>Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.<br>
</p><p></p><p><b>Preferred Education and Experience:
</b></p><p>Master's Degree-
</p><ul><li>Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts
</li></ul><ul><li>1 or more years of progressively responsible experience in financial aid<br>
</li></ul><p></p><p><b>Preferred Knowledge, Skills, and Abilities:
</b></p><ul><li>Knowledge of higher education, enrollment services, and student development
</li></ul><ul><li>Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes<br>
</li></ul><p></p><p><b>Benefits:
</b></p><p>University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:
</p><ul><li>Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
</li></ul><ul><li>Flexible work arrangements, offering a hybrid schedule to most team members
</li></ul><ul><li>Education benefits for employees and their dependents at UT System campuses
</li></ul><ul><li>Retirement and deferred compensation plans, including 401(k), 403(b), etc.
</li></ul><ul><li>Comprehensive medical, dental, and vision insurance plans
</li></ul><ul><li>Employee discounts to attractions, services, and goods<br>
</li></ul><p></p><p><b>The Division
</b></p><p>The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research &amp; Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values . We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.<br>
</p><p></p><p><b>The University of Tennessee, Knoxville </b>is the state of Tennessee&rsquo;s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor&rsquo;s Cabinet and their Principles for Engagement , the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.<br>
</p><p></p><p><b>The Knoxville Community: </b>Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day&rsquo;s drive to Memphis, Chicago and Washington D.C.<br>
</p><p></p><p><b>For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.</b></p></div>

Assistant Director - Office of One Stop Student Services - UTK

SUEZ

<div><div><div><div><div><div><div><b>Contract type</b><br>
<b>Regular / Permanent</b><b>
</b></div></div></div></div></div><div><div><p><b><i>Who we are</i></b><b>...</b></p>
<p>
Faced with growing environmental challenges, for more than 160 years, <b>SUEZ </b>has been acting to deliver essential services that protect and improve the quality of life. <b>SUEZ </b>enables its customers to provide access to water and waste services, with resilient and innovative solutions.<br>
<br>
With its 40 000 employees present in 40 countries, the Group also enables its customers to create value over the entire lifecycle of their assets and services, and to drive their ecological transition, together with their end-users.</p><p></p><p><b><br>
What you will be doing</b></p></div><p></p><p><b>
We are hiring a Finance &amp; Service Support Director</b></p><p>
The main mission of the Finance &amp; Services Support Director is the monitoring of the Business plan and WWC budgets (Opex, CAPEX, Cash&hellip;), perform accounting and fiscal duties in order to achieve financial performance targets of WWC.<br>
He is also the pilot of the enabling project related to the optimization of National Water Company / Western Cluster Opex in coordination with operational departments<br>
Also, He has to support the managers in the definition of technical requirement, supply management and services support in order to improve the quality and continuity of services</p><div><b>
Main Duties:</b><br>
<ul><li><b>Finance &amp; accounting:</b></li></ul>
o Monitor the business plan and develop annual budgets, forecasts for WWC.<br>
o Perform accounting and prepare financial statements<br>
o Perform taxes and fiscal activities<br>
o Ensure adherence to legal and regulation standards<br>
o Deploy internal control system<br>
o Monitor the Cash flow management, debts and financial operations,<br>
o Interaction with stakeholders<br>
o Ensure the Reporting and set KPIs for its department</div><p><b>
Procurement, Supply chain and Services Support:</b><br>
o Supervision of contracts in interaction with end users.<br>
o Assess and review Contracts, Variation Orders<br>
o Coordinate the planning and inventory management of all materials required for operations and maintenance.<br>
o Improve the fleet management, office services &amp; non-operational buildings management, assess related risks and propose mitigation measures.<br>
<br>
<b>Opex Reduction Enabling Project:</b><br>
o Assess NWC/Western Cluster needs in terms of OPEX and CAPEX<br>
o Monitor the variation of OPEX and propose optimization measures<br>
o Participate in the overall performance of the MOM Contract</p><p></p><p><b>
Who we are looking for</b></p><p></p><div><b>
Required Skills and Competencies</b><br>
<ul><li>Technical skills in Finance and Accounting</li><li>IFRS norms and standards</li><li>KSA Fiscal and Accounting regulations</li><li>Project Management</li><li>Proficiency in Accounting software</li><li>English compulsory, Arabic is a plus</li><li>Ability to analyze complex data</li><li>Leadership</li></ul></div><div><b>
Education and Experience</b><br>
<ul><li>Master's Degree in Finance, Accounting, Economics or equivalent</li><li>10-12 years of experience with at least an experience of 4-5 years in Managerial position</li></ul></div><p></p>
</div></div><p>BU: International - Middle East &amp; Central Asia</p><p>
CATEGORY: Management</p></div>

Finance and Service Support Director

IQVIA

<div>Istanbul, Turkey | Full time | Home-based | R1535388</div>
<br><div><div>To lead Local Study Team(s) (LSTs) at country level to deliver committed components of clinical studies according to agreed resources, budget and timelines complying with Sponsor Procedural Documents, international guidelines such as ICH-GCP as well as relevant local regulations. In addition to leading LST(s), the Local Study Associate Director (LSAD) may perform site monitoring as needed to support the flexible capacity model. The LSAD is responsible to ensure that sites are identified, site qualifications performed, set up, initiated, monitored, closed and documentation archived.</div><div>
Responsabilities:</div><ul><li>
Has the overall responsibility for the study commitments within the country and for timely delivery of data to required quality.</li><li>
Leads Local Study Team consisting of CRA(s), CSA(s), for assigned study/studies</li><li>
Leads and optimises the performance of the Local Study Team(s) at country level ensuring compliance with Sponsor Procedural Documents, ICH-GCP and local regulations.</li><li>
Ensures, as required, that clinical and operational feasibility assessment of potential studies is performed to the highest quality.</li><li>
Coordinates the site selection process by identifying potential sites/investigators, performing initial Site Quality Risk Assessment, and conducting Site Qualification Visits to evaluate suitability and quality risks.</li><li>
Ensures timely submission of application/documents to EC/IRB at start up and for the duration of the study. Works together with Regulatory Affairs to ensure timely delivery of application/documents for submissions to Regulatory Authority for the duration of the study, and in line with local regulations.</li><li>
Ensures timely preparation of country financial Study Management Agreement (fSMA) and maintains accurate study budget in Sponsor clinical studies financial system by regular checks of the system and financial reports (as agreed with Director, SMM/ Director, Country Head.</li><li>
Ensures timely preparation of local Master CSA (including site budget) and amendments as needed.</li><li>
Ensures timely preparation of country level Master Informed Consent Form (MICF) and subsequent site level ICFs, as required, including any relevant translations, and in line with relevant Sponsor SOPs and local regulations.</li><li>
Ensures all country and site level trial essential documents required by ICH-GCP prior to study start have been collected and verified for correctness, prior to setting sites ready to enrol, and in line with Sponsor SOPs.</li><li>
Plans and coordinates applicable local drug activities (from local purchase or reimbursement to drug destruction).</li><li>
Sets up and maintains the study in CTMS at study country level as well as local websites as required by local laws and regulations.</li><li>
Oversees, manages and coordinates monitoring activities from site activation through to study closure at country and site level in accordance with the Monitoring Plans.</li><li>
Reviews monitoring visit reports (as required and following Sponsor SOPs) and pro-actively advices the monitor(s) on study related matters.</li><li>
Performs any required co-monitoring, Accompanied Site Visits/training visits with study CRAs.</li><li>
Proactively identifies risks and facilitates resolution of complex study problems and issues.</li><li>
Organises regular Local Study Team meetings on an agenda driven basis.</li><li>
Actively works towards achieving good personal relationships with all Local Study Team members, sites&rsquo; staff and global stakeholders.</li><li>
Reports study progress/update to the Global Study Associate Director/ Global Study Team including SMM Lead.</li><li>
Contributes to patient recruitment strategy including regular communication with participating Investigators as necessary.</li><li>
Develops, maintains and reviews risk management plan on country study level: proactively manages sites, stakeholders, local and global vendors and customers to ensure risks are timely identified, mitigated and managed.</li><li>
Communicates and co-ordinates regularly with National Co-ordinating Investigator / National Lead Investigator on recruitment and other study matters, if applicable.</li><li>
Plans and leads National Investigator meet Ensures that all study documents are ready for final archiving and completion of local part of the eTMF.</li><li>
Plans and leads activities associated with audits and regulatory inspections in liaison with CQAD and QA.</li><li>
Provides input to process development and improvement.</li><li>
Provides regular information to Line Managers at country level on study/ies and planned study milestones/key issues.</li><li>
Updates Line Managers about the performance of the CRAs/CSAs.</li><li>
Ensures that study activities at country level comply with local policies and code of ethics.</li><li>
Provides feedback on any research related information including sites/investigators/competing studies that might be useful for the local market.</li><li>
Ensures compliance with Sponsor&acute;s Code of Ethics, company policies and procedures relating to people, finance, technology, security and SHE (Safety, Health and Environment).</li><li>
Collaborates with local Medical Affairs team.</li><li>
Supports SMM in different initiatives (local, regional or global) as agreed with the SMM Line Management.</li></ul><div>
Requirements:</div><ul><li>
Bachelor degree in related discipline, preferably in life science, or equivalent qualification (*).</li><li>
Minimum 3 years of experience in Development Operations (CRA, SrCRA) or other related fields (Medical Affairs-led or Academic-led studies).</li><li>
Good knowledge of international guidelines ICH GCP as well as relevant local regulations.</li><li>
Proven ability to lead and motivate cross functional teams to deliver clinical trials according to or ahead of time plan, budget and with required quality.</li><li>
Good medical knowledge and ability to learn relevant Sponsor Therapeutic Areas</li><li>
Good knowledge of the Drug Development Process.</li><li>
Excellent understanding of the Clinical Study Process including monitoring.</li><li>
Very good understanding of the Study Drug Handling Process and the Data Management Process.</li><li>
Excellent project management skills.</li><li>
Excellent team building and interpersonal skills, organizational skill and verbal and written communication skills</li><li>
Excellent ability to prioritize and handle multiple tasks, attention to details and negotiation skills.</li><li>
Excellent knowledge of spoken and written English and local languages.</li><li>
Good ability to learn and to adapt to work with IT systems.</li><li>
Ability to travel nationally and internationally as required</li></ul><div><i>
&quot;Please note: due to sponsor requirements for the role only candidates based in the listed location/s will be considered. Any applications from candidates based outside of these locations will not be considered&rdquo;.</i></div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div>

Local Study Associate Director - Sponsor Dedicated (m/w/d)

Saint Vincent College

<div><p><b>Position Title:</b> Assistant Director, Student Academic Success (SSS-TRIO/Act 101)</p>
<p><b>Reports To:</b> Director, Student Academic Success (SSS-TRIO/Act 101)</p>
<p><b>Primary function:</b> The Assistant Director will work closely with the Director and Student Academic Success staff to develop, plan, and implement SSS-TRIO, Act 101, and SVC programming to help students overcome academic challenges. The Assistant Director will support students with academic coaching in areas such as time management, organization, study skills, note taking, adjusting to college life, career development, financial literacy, and identifying resources on and off campus.</p>
<p><b>Required Qualifications:</b></p>
<p><b>Education:</b> Master&rsquo;s degree required in education or related field, with training in an adjunct area such as student services, developmental education, and/or academic counseling.</p>
<p><b>Experience: </b>Required work experience in high school or higher education support services, and or/ academic and/or personal counseling.</p>
<p><b>Essential Duties:</b></p>
<p>The responsibilities of the Assistant Director may include:</p>
<ul><li>Provide ongoing individual academic coaching to students.</li>
<li>Lead facilitator for the three-week Summer Bridge Program, including development of a detailed schedule of programming, contact for Academic Coaches, Instructors, Tutors, and Mentors.</li>
<li>Collaborate campus-wide to provide specific areas of academic focus for students throughout the academic year, as outlined in the SSS-TRIO and Act 101 grant proposals.</li>
<li>Meet regularly with students to develop academic strategies for success.</li>
<li>Monitor student academic progress or lack thereof.</li>
<li>Respond to academic alerts, faculty feedback, and midterm grade reports.</li>
<li>Help students identify goals and encourage students to seek further assistance from their faculty advisor.</li>
<li>Contribute to program initiatives and assist in retention efforts.</li>
<li>Keep necessary records on coaching and tutoring services; submit reports, as requested.</li>
</ul>
<p>This description is not intended to be all-inclusive. It is provided as a general statement of the nature and duties of the position. The incumbent may be asked to perform other assignments of a similar nature, or related to the effective operation of the department, or as a developmental experience, as assigned from time-to-time by the Supervisor.</p>
<p>PLEASE NOTE: Background checks will be performed on all new hires. Employment is conditional upon satisfactory background checks and clearances.</p></div><p></p>

Assistant Director

St. Lawrence University

<div>Primary Responsibilities
<div>St. Lawrence University&rsquo;s Arthur O. Eve Higher Education Opportunity Program (HEOP) provides academic, financial, and personal support to undergraduate students who meet New York State Education Department guidelines for educational and economic disadvantage. The program is grounded in a commitment to identifying students with the ability and motivation to succeed in higher education, but whose circumstances have limited access to opportunity, and to creating an environment where their potential can be fully realized.<br>
</div><div>This philosophy is carried out through the recruitment, eligibility documentation, and enrollment of students; the provision of full-need financial aid; preparation for the academic rigor of the University through the Pre-First-Year Summer Program; and comprehensive academic support throughout students&rsquo; time at St. Lawrence. In addition, HEOP provides social support to ensure students are fully integrated into the campus community. The expected annual salary is $62,354 with potential for an increased amount based on experience and other factors allowed by law. The anticipated start date for this position is July 1, 2026.
<br>
<br>
Reporting to the HEOP Director, the Assistant Director plays a key role in implementing HEOP as outlined below:<br>
<br>
<b>Recruitment, Admissions and Financial Documentation</b>
</div><ul><li>Collaborate with the Admissions liaison and HEOP Director to implement regional recruitment strategies, including fall travel (college fairs, high school visits) throughout NYS and January off-campus interviews.</li>
<li>Participate in the HEOP admissions and selection process by reviewing 400&ndash;500 admission applications, conducting on/off campus and virtual interviews, and assessing applicants&rsquo; academic potential and motivation.</li>
<li>Support university-wide fall visit programs and spring admitted student events specifically for prospective HEOP students.</li>
<li>Assist the Office of Financial Aid and HEOP Director with the collection and review of required financial eligibility documentation for applicants, as needed.</li>
<li>Coordinate with Student Financial Services to resolve student account inquiries and assist continuing students with the renewal of financial aid materials (FAFSA, TAP)</li><br>
<p></p>
</ul><div>
<br>
<b>Pre-First-Year Summer Program</b>
</div><ul><li>Coordinate the summer curriculum and faculty with the HEOP Director, ensuring balanced disciplines and pedagogies, managing classroom space, materials, and instructional resources</li>
<li>Review high school transcripts, academic interests to place and register students in Pre-First-Year courses; coordinate summer housing, meals, and pre-arrival documentation</li>
<li>Develop and deliver the College Success non-credit seminar using the SLU Thrives holistic wellbeing framework</li>
<li>Lead weekly summer academic meetings with faculty and staff to monitor student progress and adjust programming</li>
<li>Develop and manage the full summer schedule, including classes, field trips, special events, service/seminar, and transportation</li>
<li>Oversee recruitment, hiring, and training of peer mentors and student worker positions</li>
<li>Coordinate program assessment and evaluation, incorporating feedback from students, faculty, and staff</li>
<li>Serve on the planning committee for the HEOP Regional Summer Peer Leadership Conference and support peer leaders in designing and facilitating sessions</li></ul><div><br>
</div><div><b>
Academic Year Student Advising and Support</b></div><ul>
<li>Serve as an advisor to an assigned caseload of continuing students, monitoring academic progress, coordinating support services (e.g., tutoring, accommodations), and meeting individually on a weekly, bi-weekly, or monthly basis</li>
<li>Participate in program activities (some evenings/weekends), including monthly student meetings, study breaks, and end-of-semester recognition events</li>
<li>Maintain knowledge of campus resources and make appropriate referrals (e.g., Student Life, Student Financial Services, First-Year Program, Academic Advising, Intercultural Engagement, Center for Career Excellence, CSTEP, McNair, Community-Based Learning, Student Accessibility Services, WORD Studio/Tutoring/ PQRC, Financial Aid, Health &amp; Counseling, Safety &amp; Security, Business Office)</li>
<li>Attend weekly staff meetings, A-Team meetings in the Director&rsquo;s absence, and support the development and coordination of the HEOP Student Advisory Committee</li>
</ul><div>
<br>
The Assistant Director may serve on university committees, attend off-campus meetings as the HEOP Director&rsquo;s designee, and perform additional duties as assigned. The Assistant Director is expected to model professionalism and provide mentorship at all times, both on and off campus, regardless of whether they are actively performing assigned responsibilities.<br>
<br>
The Assistant Director will be supported with opportunities for professional development, including workshops, conferences, training sessions, and coursework, as approved by the HEOP Director and senior leadership. This position is appointed at the discretion of the President of the University and is eligible for the full range of university benefits.</div>
Minimum Qualifications
<ul><li>Bachelor&rsquo;s degree in education, counseling, higher education administration, or related field required; Master&rsquo;s degree preferred</li>
<li>2&ndash;5 years of experience in student support, advising, counseling, or financial aid (or equivalent combination of experience and education)</li>
<li>Supervisory experience preferred</li>
<li>Knowledge of New York State HEOP guidelines, financial aid processes, and compliance expectations</li>
<li>Demonstrated commitment to supporting students from educationally and economically disadvantaged backgrounds</li>
<li>Strong organizational, interpersonal, and communication skills, with attention to detail and ability to manage multiple priorities</li>
<li>Demonstrated ability with Microsoft 365 (including MS Word, Excel, PowerPoint, OneDrive, SharePoint, and Teams), Outlook Email and Calendar;</li>
<li>Experience with data systems and ability to learn case management and enrollment platforms (e.g., Starfish, Slate)</li>
<li>Valid driver&rsquo;s license required</li>
</ul>Preferred Qualifications
<ul><li>Experience coordinating summer bridge or pre-college programs</li>
<li>Experience with program assessment, data-informed decision-making, and retention strategies</li>
<li>Demonstrated commitment to equity, access, and student success within a residential liberal arts environment</li>
</ul>Salary The expected annual salary is $62,354 with potential for an increased amount based on experience and other factors allowed by law. Status (FT, PT, Seasonal, Temp) Full-time (12 months)
<div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>ST01494</div>
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<div><div><b>Desired Start Date</b></div>
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<div></div><div><div><b>Open Date (to accept applications)</b></div>
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<div></div><div><div><b>Close Date (date applications will not be considered)</b></div>
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<div></div><div><div><b>Open Until Filled</b></div> <div>Yes</div>
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<div><div><b>Special Instructions to Applicant</b></div>
<div>Interested and qualified candidates should complete the online application form and upload required documents in the &ldquo;applicant documents&rdquo; section of the form.<br>
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Review of applications will begin immediately and continue until the position is filled. Questions about the position may be directed to Erin Colvin, Director of the Higher Education Opportunity Program (HEOP), ecolvin@stlawu.edu.<br>
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All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.</div></div></div></div></div></div>

Assistant Director, Higher Education Opportunity Program (HEOP)

Grand Valley State University

<div>This position provides leadership for GVSU&rsquo;s peer tutoring and supplemental instruction programs, ensuring high-quality academic support for all students, as part of the university&rsquo;s Knowledge Market. The role oversees staff and peer tutors, collaborates with faculty, staff, and campus partners, in close collaboration with other Knowledge Market centers and University Libraries&rsquo; colleagues, developing services that promote student retention and success across disciplines and fields university-wide through the Tutoring and Reading Center, drop-in tutoring, and, structured learning assistance.
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Salary &amp; Benefits:
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Minimum starting salary of $58,800, commensurate with experience.
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Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
<p><b>PRIMARY DUTIES:<br>
</b></p><p><br>
1. Manage university-wide tutoring in collaboration with key stakeholders and partners, including within the university&rsquo;s Knowledge Market, ensuring a shared commitment to equitable, inclusive, and effective tutoring services for all students.
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2. Serve as the primary contact for the Tutoring and Reading Center and represent the Tutoring and Reading Center in Knowledge Market leadership meetings.
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3. Develop tutoring support services that address the needs of GVSU&rsquo;s diverse student population, with focused attention on closing gaps in access and success for underrepresented students.
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4. Collect and use data to make informed staffing decisions to ensure adequate and responsible coverage for the Tutoring and Reading Center and other drop-in centers, evaluate the impact of tutoring services on student academic progress, retention, and graduation, and use findings to make data-informed improvements in coordination with the Senior Director of the Knowledge Market.
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5. evaluate the impact of tutoring services on student academic progress, retention, and graduation, and use findings to make data-informed improvements including partnering with faculty, unit heads, and campus partners to develop and implement early alert campaigns to connect students to tutoring services, in coordination with the Knowledge Market Senior Director.
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6. Collaborate with academic units and faculty to support embedded tutoring and supplemental instruction models to improve course success rates, with direction from the Knowledge Market Senior Director and the Dean&rsquo;s Office. This includes coordinating with relevant academic unit heads to ensure aligned scheduling of Structured Learning Assistance (SLA) sessions.
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7. Serve as primary contact for Dual Enrollment SLA program.
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8. Manage, review, consolidate, and update Tutoring and Reading Center administrative systems and processes in collaboration with the Knowledge Market Senior Director.
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9. Support the recruitment, hiring, onboarding, training, and evaluation of peer tutors; supervise the SLA program, including managing hiring, training, and supervision of SLA facilitators and student leadership team.
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10. Assist the Knowledge Market Senior Director to coordinate and strengthen collaborative partnerships with colleges, faculty, unit heads, administrators, and colleagues to enhance the effectiveness and efficiency of tutoring services, in collaboration with other center directors/administrative leads within the Knowledge Market.
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11. Represent the Tutoring and Reading Center as needed, in coordination with the Senior Director of the Knowledge Market, on university committees.
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12. Supervise daily tutoring operations including adequate staffing to meet student needs across disciplines and .managing the Tutoring and Reading Center&rsquo;s presence at orientation, in coordination with the Senior Director of the Knowledge Market.
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13. Coordinate Drop-In Tutoring Center Directors/Coordinators to align tutoring support services across centers.
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14. Schedule and lead monthly collaboration meetings for Drop-In Tutoring Center Directors/Coordinators.
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15. Oversee recruitment, hiring, onboarding, training, timekeeping, and evaluation processes for tutoring program staff in alignment with Knowledge Market practices and direction from the Senior Director of the Knowledge Market.
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16. Perform other duties as required/assigned by leadership.
</p><p></p><p><b>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
</b></p><ul><li>Master&rsquo;s degree in education or a related field.
</li><li>Minimum of three (3) years of experience in higher education administration and/or academic support; preference given to candidates with experience administering tutoring-related programs.
</li><li>Excellent verbal and written communication skills.
</li><li>Demonstrated ability to collaborate effectively with colleagues across academic disciplines and student support areas.
</li><li>Strong commitment to providing equitable, inclusive, and purposeful support to students from diverse backgrounds and varying levels of academic preparation.
</li><li>Demonstrated expertise in theories and practices that support the academic success of first-generation and underrepresented students.
</li><li>Proven ability to provide constructive and supportive supervision to a diverse team of student employees, peer tutors, and professional staff.
</li><li>Proficiency with technology systems such as Banner, Microsoft Office Suite, EAB Navigate, or comparable tutoring/academic support software.
</li></ul><p></p><p><b>PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
</b></p><ul><li>More than three (3) years of higher education experience focused on academic student success services, with demonstrated impact on student persistence, retention, and closing equity gaps.
</li><li>Experience designing and implementing a university-wide tutoring program that supports a variety of modalities and academic disciplines.
</li>Experience with Structured Learning Assistance best practices<br>
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</li></ul><div><p><b>How to Apply:
</b></p></div><div><p>Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Jon Jeffryes (jeffryjo@gvsu.edu). If you need technical assistance, please contact Human Resources at hro@gvsu.edu .<br>
</p></div><p></p><div><p><i>Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.<br>
</i></p></div><p></p><div><p><b>Application Deadline:
</b></p></div><div><p>Application review begins April 24, 2026 and t his posting may be closed at any time at the discretion of the University.
</p></div><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/ . TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).<br>
</p><p></p><p>Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.</p></div>

Administrative Lead, Tutoring and Supplemental Instruction

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