supervisor customer service bwi

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at BWI within the last 12 months.***
 
Pay & Benefits
 Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristi cs .
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 07/31/2026

Supervisor Customer Service - BWI

Pick Your Part

<div>Description: 
The Plant Manager in Training program is designed to develop future operational leaders through hands-on experience in all aspects of salvage yard operations. Working closely with Plant Managers and leadership teams, this role will gain the knowledge and skills necessary to oversee production, sales, inventory, safety, customer service, and administrative functions while ensuring compliance with all applicable federal, state, and local regulations.
Through a structured training program, the Plant Manager in Training will learn to lead teams, drive operational performance, support financial objectives, and maintain a safe and efficient work environment. This position offers a unique opportunity to build a career in operations leadership with a clear path toward Plant Manager responsibilities.
This position may train in one or more of the following markets: Mt. Airy, MD, Baltimore, MD, and Edgewood Locations. Travel and temporary assignments within these markets may be required as part of the training program.
Essential Job Duties<ul><li>
Train to oversee all departments for the specific facility pertaining to production, sales, administration and distribution.</li><li>
Train to manage human resources for all departments by hiring, terminating, and reassigning personnel to appropriate tasks as required.</li><li>
Train to review all financials for correctness; compare to budget and take appropriate actions as required.</li><li>
Train to interact with customers to determine better service needs and implement changes accordingly.</li><li>
Train to formulate procedural changes for the handling of products to ensure high quality.</li><li>
Train to oversee quality control and implement changes as necessary.</li><li>
Train to chair plant meetings as required.</li><li>
Train to administer disciplinary action as necessary.</li><li>
Attend national plant managers' meetings as required.</li><li>
Train to maintain communication within plant, region and company networks.</li><li>
Initiate and support the continual improvement of the Pick Your Part quality improvement system.</li><li>
Assume other duties as assigned.</li></ul>
Supervisory Responsibilities<ul><li>
Not responsible for supervising employees.</li></ul>
Requirements:

Education &amp; Experience<ul><li>
High School Diploma/GED or equivalent work experience.</li></ul>
Preferred Requirements<ul><li>
5+ years' experience in the automotive Industry.</li></ul>
Knowledge/Skills/Abilities<ul><li>
Proficiency in fundamental math skills, including working with whole numbers, fractions, and decimals, as well as analyzing rates, ratios, percentages, and graphs.</li><li>
Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.</li><li>
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.</li><li>
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.</li><li>
Decisions generally affect one&rsquo;s own job or assigned functional area.</li><li>
Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.</li><li>
Handle multiple tasks or projects simultaneously with moderate complexity.</li></ul>
Essential Physical Demands/Work Environment<ul><li>
While performing the duties of this job, the employee is occasionally required to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, crouch, or sit for extended periods.</li><li>
The employee may be exposed to hazardous situations, conditions, and equipment. Must be able to work in cramped spaces or underneath vehicles that may require getting into awkward positions. May regularly wear personal protective equipment (PPE). May be exposed to extreme temperatures and high noise levels.</li><li>
Travel may be required periodically, including overnight stays (contingent on position requirements).</li><li>
Must be able to lift up to 75 pounds.</li></ul>
#PYP 
Benefits:
Health/Dental/Vision Insurance
Paid Time Off
401k with Generous Company Match
Company Paid Life Insurance and Long-Term Disability
Short-Term Disability
Employee Discounts
Tuition Reimbursement
Why Apply:
Steady, full-time work
Competitive hourly pay
Consistent schedule
Opportunity for long-term growth
Fast hiring process</div>

Plant Manager in Training

University of Maryland Medical System

<div>Job Requirements 
 
Company Description
The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women&rsquo;s and children&rsquo;s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you&rsquo;ll enjoy as a member of our team. 
Shift: 3:00pm - 11:30pm, every 3rd weekend 
Job Summary
Under direct supervision, assists medical laboratory scientists by performing routine laboratory support duties and approved testing in any one of various specialized laboratories throughout UMMS, following departmental procedures and regulations stipulated by Clinical Laboratory Improvement Act. 
Primary Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.<ul><li>
Receives and accessions patient samples into the Laboratory Information System. Ensures that all codes and information are entered accurately and timely. Maintains accurate patient identification and information for billing purposes following departmental procedures.</li><li>
Processes (centrifuges, aliquots, and performs other special handling procedures for specimens) and delivers specimens to specific laboratories as required. Saves or preserves specimens as needed in refrigerator, freezer, incubator, dry ice, or other storage as appropriate.</li><li>
Identifies and resolves specimen integrity issues such as mislabeled specimens, quantity not sufficient (QNS), specimen integrity, incorrect container type, incorrect/incomplete requisitions, etc., and documents all information for quality assurance purposes.</li><li>
Processes add-on testing according to departmental procedures.</li><li>
May perform waived to moderate complexity testing.</li><li>
Answers telephones and responds to customer inquiries and requests.</li><li>
May perform waived to moderate complexity as approved by the supervisor in accordance with departmental guidelines.</li><li>
Resolves customer complaints/issues and follows through with appropriate documentation.</li><li>
Communicates test results, test descriptions, etc. Assures a high level of customer satisfaction by communicating and responding to a variety of internal and external customers in a professional and courteous manner.</li><li>
Reviews and acts on test pending list.</li><li>
Troubleshoots and solves instrument problems with some assistance from medical laboratory scientists.</li><li>
Performs all other duties as assigned.</li></ul> 
Education &amp; Experience - Required<ul><li>
High school diploma or equivalent (GED) required</li>
Minimum of two (2) years of work experience as a Clinical Laboratory Assistant I (CLAI) or equivalent experience in a clinical or hospital setting required. 
<li>
</li></ul> 
Education &amp; Experience - Preferred<ul><li>
Additional credit hours in biology and/or chemistry at an accredited institution are preferred.</li></ul><h2 class="jobSectionHeader"> 
Additional Information</h2> 
All your information will be kept confidential according to EEO guidelines. 
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.</div>

Clinical Laboratory Assistant II, Microbiology

Fearless

<div></div><div><div><div>Category: UX/UI Design, Content &amp; Research</div></div><div><div>
reqId: P-100230</div></div><div>
Posted Date: 07/27/2026</div><div><div>
Work Environment: Remote</div></div><div><div>
Exempt</div></div><div><div>
widget: Part Time</div></div><div><div>
Location: Baltimore, Maryland, United States</div></div><div><div>
None</div></div><div></div><div><div>
No Travel</div></div></div><div></div>
 <div>Job Requirements 
 
Technical Writer(Consultant, Experience &amp; Design) 
At Fearless, we are seeking a Technical Writer as part of our Consultant, Experience &amp; Design career path to translate complex technical, strategic, and user experience concepts into clear, actionable documentation for diverse audiences. Working as an integrated member of delivery teams, this role develops project deliverables, implementation documentation, executive reports, technical specifications, content standards, knowledge transfer materials, and user-facing documentation that support successful delivery across digital transformation and technology modernization initiatives. This is a fully remote role. 
The consultant ensures that products and services are intuitive, accessible, and meet the needs of diverse users. This role will possess and/or develop the skills to be able to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them to implement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization. 
Your Responsibilities in this Role:<ul><li>Develop and maintain project documentation including reports, presentations, business goals documents, implementation roadmaps, and client deliverables.</li><li>Draft strategic documents including technical requirements strategies, gap analyses, and recommendations aligned to project objectives.</li><li>Translate technical concepts into language appropriate for executive leadership, business stakeholders, and technical teams.</li><li>Collaborate with UX, engineering, product, and architecture teams to document decisions, requirements, workflows, and implementation approaches.</li><li>Produce documentation supporting information architecture, content strategy, migration planning, governance, and technical implementation.</li><li>Develop meeting summaries, workshop outputs, decision logs, and action registers to maintain project transparency.</li><li>Create and maintain templates, documentation standards, and style guides to ensure consistency across deliverables.</li><li>Review project deliverables for clarity, grammar, consistency, accessibility, and adherence to plain-language principles.</li><li>Support knowledge transfer activities by creating user guides, training materials, operational documentation, and transition artifacts.</li><li>Ensure documentation remains current throughout the project lifecycle as priorities and requirements evolve.</li></ul> 
The Impact You Will Create in this Role:
Fearless Impact:<ul><li>
Collaborates with cross-functional teams</li><li>
Earn the trust of your customers and teammates by delivering world-class services.</li><li>
Be reliable in completing assigned objectives on time.</li><li>
Alert your teammates and supervisor immediately when you think a deliverable is at risk.</li><li>
Gather intelligence and listen to what your client, other people within the customer&rsquo;s organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it&rsquo;s good, bad or just informational).</li></ul> 
Fearless Customer Impact:<ul><li>
Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling</li><li>
Offer and implement innovative solutions that include design best practices, tools, and research methods</li><li>
Serve as a trusted advisor in your area of expertise</li></ul> 

Work Experience 
 
PROJECT SPECIFIC SKILL AND EXPERIENCE REQUIREMENTS<ul><li>Minimum of 5 years of experience producing technical and business documentation for complex technology or digital transformation initiatives.</li><li>Bachelor's degree in English, Communications, Journalism, Technical Writing, Information Design, or related field, or equivalent work experience.</li><li>Demonstrated experience writing for both executive and technical audiences across multiple stakeholder groups.</li><li>Experience documenting software development, digital services, UX, content strategy, or technology modernization projects.</li><li>Exceptional written communication, editing, and organizational skills with attention to detail.</li><li>Experience synthesizing information from multiple stakeholders into concise, decision-ready documentation.</li><li>Proficiency with Microsoft Office, Google Workspace, Confluence, Jira, SharePoint, or similar documentation tools.</li></ul> 
Preferred Experience<ul><li>Experience supporting Agile software development teams throughout the delivery lifecycle.</li><li>Familiarity with Drupal, CMS modernization, website migrations, or digital service delivery.</li><li>Experience with accessibility and plain-language writing standards, including Section 508 compliance.</li><li>Experience supporting state or federal government technology projects.</li><li>Knowledge of Human-Centered Design and Agile delivery practices.</li></ul> 
Fearless Skills and Competencies<ul><li>
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions.</li><li>
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.</li><li>
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.</li><li>
Ownership &amp; Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.</li><li>
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.</li><li>
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.</li><li>
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.</li></ul>
Required Level of Proficiency:<ul><li>
Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.</li></ul>
Physical Requirements:<ul><li>
Ability to sit for extended periods while working on a computer or during meetings.</li><li>
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.</li><li>
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.</li><li>
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).</li></ul> 

Benefits 
 
Life at Fearless
We&rsquo;re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better&mdash;for everyone.
But great tech is just part of the story. What really makes us Fearless is our Purple Culture. 
What Makes Us Purple?
Being Purple means you:<ul><li>
Are valued as a whole person&mdash;not just a job title</li><li>
Get matched with work that plays to your strengths and passions</li><li>
Are supported by coaches, not micromanagers</li><li>
Have the autonomy and clarity to make decisions and drive impact</li><li>
Join a community that celebrates equity, curiosity, and innovation</li><li>
Do work that matters&mdash;every day</li></ul>
We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work&mdash;while making space for what matters to you outside of it. 
We&rsquo;re proud to be an equal opportunity employer. At Fearless, we&rsquo;re building a workplace that welcomes and respects everyone&mdash;across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
Compensation at Fearless
Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being. 
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless &mdash; regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate &mdash; is consistently paid fairly based on alignment to the needs and requirements of the role. 
The salary range for this position is:
Minimum Salary: $37.17/hour
Salary Midpoint: $48.33/hour
Maximum Salary: $60.41/hour
Hiring Range for Role: $37.17 - $55.28/hour<ul><li>This position is eligible for a discretionary bonus based on individual and company performance criteria.</li></ul> 
Benefits at Fearless
At Fearless, we take care of our team&mdash;because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work. 
For Full-Time Team Members (Starting Day One):<ul><li>
Flexible, life-friendly schedules</li><li>
100% coverage for our medical HSA plan + HSA contributions</li><li>
Dental &amp; vision covered 100% for you and your dependents</li><li>
Competitive premiums for HMO/PPO and dependent coverage</li><li>
401(k) with 4% match &amp; immediate vesting</li><li>
Paid Parental Leave and 12 weeks paid FMLA</li><li>
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave</li><li>
Up to 15 days for Jury Duty and Bereavement Leave</li><li>
Education, wellness, and tech allowances</li><li>
Referral bonus: $6K&ndash;$12K for each successful referral</li><li>
Pet insurance &amp; discount plans</li><li>
Employee Assistance Program (EAP)</li><li>
Legal support, life insurance, disability coverage</li><li>
Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions. Learn more about our bonus incentives here.</li></ul> 
Reasonable Accommodations
Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech. 
So, What&rsquo;s Next?
We&rsquo;ve refined our hiring approach to make sure every team member is a great fit for Fearless&mdash;and that we&rsquo;re a great fit for you, too. If there&rsquo;s alignment, we&rsquo;ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes: 
1. Introductory Interview
You'll connect with a recruiter to:<ul><li>
Build rapport and get to know each other</li><li>
Review your experience and skills</li><li>
Talk through salary expectations and role details</li><li>
Set expectations for the rest of the process</li></ul>
2. Technical Assessment
We'll invite you to complete a role-specific assessment to see your skills in action. This helps us keep our hiring process fair and consistent. You can learn more about what to expect here. 
3. Skills + Business Fit Interview
This is where we dig deeper to:<ul><li>
Review findings from any technical assessments</li><li>
Walk through situational and values-based questions</li><li>
Explore how your approach aligns with Fearless culture and project needs</li></ul>
Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements. 
Where You Can Build with Fearless
At Fearless, we strive to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following 16 states:
Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
#LI-Remote</div>

Technical Writer, (Consultant, Experience & Design)

MedMark Treatment Centers

<div>
 
 Description
 
 
 
 
 Position at MedMark Treatment Centers
 
 
 
 Compassionate Substance Abuse Counselor Needed!
 
 
 
 Position Overview
 
 
 
 Substance abuse counselor will be in charge with assisting patients through medically assisting programs and offering techniques for handling opioid addiction. Counselor conducts group sessions and individual sessions to assist with crisis management and coping strategies. Additionally, counselor will evaluate patients&rsquo; progress during therapy. Substance abuse counselors may also need to collaborate with doctors, nurses and therapists for patients&rsquo; therapy and treatment for best overall outcome.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conducts individual initial assessment and evaluation interviews for service eligibility determination
 </li>
 <li>
 Involve families and significant others in patient&rsquo;s recovery process whenever possible
 </li>
 <li>
 Facilitates, establishes and reviews with each patient the initial treatment plan
 </li>
 <li>
 Respond, as needed, to patient grievances and complaints
 </li>
 <li>
 Develop aftercare plans and discharge plans
 </li>
 <li>
 Other related duties as determined by supervisor
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certification or license is required ADT, CAC-AD, CSC-AD, LCPC, LCSW, LGADC or LCADC from the State of Maryland Board of Professional Counselors and Therapists
 </li>
 <li>
 Satisfactory criminal background check and drug screen
 
 
 </li>
 </ul>
 
 Salary Range
 
 
 
 Salary ranges from $23.48 to $24.48 hourly. (This position is non-exempt, overtime eligible with prior approval)
 
 
 The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, licensure, and training.
 
 
 
 BayMark Offers Excellent Benefits
 
 
 
 <ul>
 <li>
 401K match
 </li>
 <li>
 Medical, Dental, Vision Insurance
 </li>
 <li>
 Accident Injury, Hospital Indemnity and Critical Illness Plans
 </li>
 <li>
 Company paid Short &amp; Long Term Disability
 </li>
 <li>
 Company paid Basic Life Insurance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Bereavement Leave
 </li>
 <li>
 Flexible Sick Time
 </li>
 <li>
 Employee Referral Program
 
 
 </li>
 </ul>
 Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.
 
 
 
 What To Expect From Us
 
 
 
 MedMark Treatment Centers, a BayMark Health Services company, is a progressive substance abuse treatment program that is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.
 
 
 BayMark Health Services is committed to providing Equal Employment Opportunities (EEO) and to follow compliance guidelines with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran&rsquo;s status or any other classification protected by State/Federal laws.
</div>

Substance Use Counselor/Counselor Trainee

Housing Authority of Baltimore City

<div>About Us
Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership. 
HABC Benefits
Health and Well-Being
At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC&rsquo;s comprehensive benefit package includes:
Vacation and Leave<ul><li>
Universal leave program</li><li>
12 paid holidays</li></ul>
Health and Wellness<ul><li>
Medical and dental insurance</li><li>
Employer‑paid vision coverage</li><li>
Flexible Spending Accounts (FSA)</li><li>
Employee Assistance Program (EAP)</li><li>
Free health and wellness programs</li></ul> 
Position Summary
Under general supervision, performs responsible work to coordinate and monitor Housing Choice Voucher Program and/or public housing residents&rsquo; participation in the Family Self-Sufficiency Program (FSSP). Performs responsible engagement/recruitment, retention, and case management work for FSSP participants. Duties include: (1) performing outreach, recruitment and engagement activities to promote FSSP participation; (2) providing case management services to FSSP participants; and (3) monitoring the progress and overall participation of FSSP participants. Performance of the duties requires knowledge of social services, socio-economic issues/problems facing low-income/disadvantaged residents/families, and knowledge of counseling methods and techniques. The position involves the assignment of a large caseload of individuals and families across several locations throughout the Metropolitan Baltimore area.
All activities must support the Housing Authority of Baltimore City (&ldquo;HABC&rdquo; or &ldquo;Authority&rdquo;) mission, strategic goals, and objectives. 
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.<ul><li>
Performs FSSP participant outreach, recruitment, engagement, and retention activities.
</li><li>Conducts FSSP participant orientation and informational seminars/workshops.</li><li>
Provides case management and counseling services to assigned FSSP participants.</li><li>
Provides social service, medical, mental health, and other referrals to assigned FSSP participants as needed.</li><li>
Monitors and tracks assigned FSSP participants&rsquo; progress.</li><li>
Maintains accurate and up-to-date case files on all assigned FSSP participants.</li><li>
Promotes socialization and other activities to improve the quality of life of FSSP participants.</li><li>
Prepares and submits activity reports.</li><li>
Performs other duties as assigned by the Social Work Supervisor II and the Director of Resident Services.</li><li>
Performs other duties as assigned.</li></ul> 
Minimum Education, Training, and/or Experience
Graduation from an accredited college or university with a Bachelor&rsquo;s Degree in Business Administration, Sociology, Psychology, Social Work, or a related field preferred. At least two (2) years of responsible experience in the human/social service field preferred. Any equivalent combination of education, training and experience which provides the required knowledge and abilities may be considered sufficient.
Must possess a valid state of Maryland driver&rsquo;s license and be insurable under the Authority&rsquo;s plan. Must be eligible for coverage under the Authority&rsquo;s fidelity bond. Must be available to work some evenings and weekends when necessary. 
Special Requirements<ul><li>
Possession of a valid Maryland driver's license.</li><li>
Must be able to be covered under the Authority's vehicle insurance policy.</li></ul> 
Other Requirements:<ul><li>
Availability to work some evenings and weekends as needed.</li><li>
Successful completion of a prescreening investigation, including verification of employment history and education credentials.</li><li>
A 6-month probationary period applies to this full-time permanent position.</li><li>
Must not engage in private real estate business.</li></ul> 
This job posting will remain open until August 12th, 2026.</div>

Workforce Case Manager

Goodyear

<div><div>Build The Fleets That Baltimore Fleets Rely On!</div> 

Let's Connect - Apply Today - Interview Tomorrow!
Starting Pay: $24 - $28 Hourly + OT Available + Weekly Pay
Location: 1611 Wicomico Street, Baltimore MD
Example Shift: Tuesday - Saturday 7:30 AM - 5:30 PM

We Welcome Walk In Interviews: Monday - Friday From 10 AM - 3 PM

Preferred Experience: 1 Years of National Account Experience, Felxible Schedule Required

Base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. 

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire &amp; Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

The National Account Sales Specialist`s role is to provide leadership of the dedicated account service and sales team at the assigned facility; which includes the safe and efficient delivery of quality services that exceed customer expectations.
Learn about our culture! Click Here to Hear from our Associates!
Responsibilities will include but not be limited to:
<ul><li>Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them. These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.
</li><li>Soliciting unsold National Accounts.
</li><li>Establishing processes and systems that fully address customer requirements.
</li><li>Assuring service is performed on time and as specified by the customer.
</li><li>Representing the company professionally through team image and service readiness at all times.
</li><li>Picking up and delivering customer product.
</li><li>Conducting Fleet surveys.
</li><li>Maintaining delivery schedules that meet customer needs.
</li><li>Managing National Accounts invoice processes.
</li><li>Ensuring delivery receipts are completed error free to ensure location's financial returns.
</li><li>Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
</li><li>Complying with DOT regulations including driver's license for class of truck operated.
</li><li>Following all driving rules.
</li><li>Complying with OSHA regulations and safety requirements.
</li><li>Wearing proper PPE, using cages, and following all other safety policies and procedures.
</li></ul>Requirements:
<ul><li>High School Diploma or GED preferred.
</li><li>Associate's Degree or higher desired.
</li><li>Prior experience in commercial tire service/repair work with customer interaction.
</li><li>Demonstrated ability to work with little supervision.
</li><li>Complete understanding of the use and application of all available information systems.
</li><li>Thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
</li><li>Demonstrated safe working history and preventative behavioral focus.
</li><li>Ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
</li><li>Ability to work within a high degree of accuracy under pressure.
</li><li>Asset management systems and controls.
</li><li>Ability to focus on objectives and goals rather than obstacles and barriers.
</li><li>Able to work on multiple projects at the same time.
</li><li>Ability to communicate business information through verbal/written communication.
</li><li>Contribute to team environment.
</li><li>Flexible, able to work extended hours including weekends; limited travel required.
</li></ul>Application Process
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li>
</ul>
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Commercial Fleet Account Specialist - Baltimore, MD

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