supervisor customer services

SUNY Upstate Medical University

<div></div><div><div><div><div><div><div><div><ul><li>Syracuse
</li> </ul></div><div></div><div><ul><li>Management &amp; Professional
 </li></ul></div><div></div><div><ul><li>Full-time
</li> </ul></div><div></div><div><ul><li>Opening on: Feb 18 2026
</li> </ul></div><div></div><div><ul><li>Clinical Pathology Admin
</li> <div></div><li>State of New York
</li> <div></div><li>TH Clinical Laboratory Technologist 1, NSSL4
</li> <div></div><li>88503
</li> <div></div><li>UUP (State University Professional Services Unit)
</li></ul></div></div><div></div><div><div><div><b>ADD TO FAVORITES
</b></div></div><div></div><div><b>
</b></div></div><div><h3 class="jobSectionHeader"><b>Job Summary:</b></h3>
<p>
The Laboratory Customer Service Supervisor is responsible for the daily operations of the customer service department for Pathology. The Customer Service Supervisor provides technical expertise and is responsible for the performance of the section s ability to maintain high quality customer service and meet established key performance indicators. This position works closely with the Laboratory Relations and Outreach Manager to ensure that customer expectations are met. This position works closely with laboratory supervisors to ensure insurance requirements, such as prior authorizations, are in place. The supervisor creates a culture of process improvement and teamwork. Responsibilities include, but are not limited to:</p>
<ul>
<li>Leading, supervising, training, and mentoring a team of customer service representatives, providing guidance and support to ensure the highest level of customer service.</li>
<li>Building and maintaining the laboratory's reputation for exceptional customer service</li>
<li>Overseeing customer service department growth to accommodate laboratory client and test menu growth</li>
<li>Working with laboratory leadership to identify customer service department goals and key performance indicators</li>
<li>Supporting the Department of Pathology s revenue cycle performance</li>
<li>Supervising all laboratory client billing, including monitoring, auditing, and identifying billing issues</li>
<li>Developing and implementing policies, structuring processes to increase staff quality and productivity, tracking and reporting on key performance indicators, and maintaining contact with established accounts on a regular basis</li>
</ul><h3 class="jobSectionHeader"><b>Minimum Qualifications:</b></h3>
<p>
NYS Licensed/eligible to practice as a Clinical Laboratory Technologist, Masters degree in one of the chemical, physical or biological sciences, two years of Clinical laboratory experience to include 2 years of supervisory experience OR NYS Licensed/eligible to practice as a Clinical Laboratory Technologist, a minimum of four years of Clinical Laboratory experience to include 2 years of supervisory experience. Must be able to distinguish colors for the purposes of performing laboratory tests.</p>
<h3 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h3>
<p>
Relevant patient financial/insurance services experience in a healthcare-related setting with working knowledge of medical terminology, familiarity with medical coding, and excellent written/oral communication skills required. Knowledge of medical billing requirements, experience in laboratory services billing, and previous customer service experience preferred.</p>
<h3 class="jobSectionHeader"><b>
Work Days:</b></h3>
<p>
M-F 8am-4:30pm</p>
<h3 class="jobSectionHeader"><b>
Message to Applicants:</b></h3>
<p>
Recruitment Office: Human Resources</p></div><br>
<p></p>
</div></div></div></div><div><div><div><p><b>We are an Equal Opportunity Employer.</b><br>
<b>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.</b></p></div></div></div></div>

Supervisor of Customer Service

Versant Health

Supervisor, Customer Service
<br><br>
Supervisor, Customer Service
<br><br>
Who are we?
<br>Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
<br><br>
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
<br><br>
See how you can make a difference with the support of strong leadership and a team environment.
<br><br>
See Everything, Be Anything™.
<br><br>
What are we looking for?
<br>The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department.
<br>The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved.
<br><br>
Where you will have an impact
<br><ul>
<li>Assist with the planning and implementation of call center strategy</li>
<li>Assist with hiring and onboarding new call center employees</li>
<li>Ensure a friendly and motivating work environment</li>
<li>Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance.</li>
<li>Keep the management team informed of recurring issues and problems</li>
<li>Prepare client ready and departmental reports</li>
<li>Assist in the formulation of targets for individuals and teams</li>
<li>Answering questions from staff and providing guidance and feedback</li>
<li>Coach and develop Customer Service Associates</li>
<li>Excellent communication and written skills</li>
<li>Provide recommendations for improvement to call flow, scripting, and training</li>
<li>Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching</li>
<li>Phone interaction with members, providers, and other external and internal constituents</li>
<li>Complete other duties as assigned that fall within the scope of delivery of good customer service</li>
<li>Other duties as assigned</li>
</ul>
What’s necessary to do the job?
<br><ul>
<li>High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred</li>
<li>Minimum Three (3) years of experience working in an inbound customer care or call center environment</li>
<li>Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred</li>
<li>Proficiency in Microsoft Office</li>
<li>Experience in the vision insurance industry is preferred</li>
</ul>
HIPAA & Security Requirements
<br>All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
<br><br>
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
<br><br>
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Supervisor, Customer Service_OPS

Roto-Rooter Plumbing & Water Cleanup

<div>Overview:
<div><b>
Overnight Customer Care Supervisor</b></div><div></div><div><br>
Roto-Rooter, America&rsquo;s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 90-year history, but it&rsquo;s our future that has us so excited!</div><div></div><div><br>
We have an excellent opportunity available for a <b>Overnight Customer Care </b><b>Supervisor</b> in our Chicago Call Center located in Lombard, IL. We are hiring immediately for an overnight shift, which will include either Saturday or Sunday. Bilingual skills preferred, but not required. We are a 24-hour service provider, so our call center stays busy overnight.</div><div></div><div><br>
This on-site, overnight position offers:</div><ul><li>
$23.00-$26.00 an hour, depending on experience</li><li>
Opportunity for weekly bonus based on overall call center performance</li><li>
Must be able to train during day shift for approximately 3-6 weeks.</li><li>
Competitive benefit package</li><li>
Company matched 401(K) up to 6%</li></ul><div>
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.</div>
Responsibilities:
<div>
Responsibilities include:</div><ul><li>
Supervise and train Customer Care Representatives while fostering a positive culture of performance and continuous improvement</li><li>
Cultivate and solidify relationships with new and existing customers by providing exceptional ongoing care</li><li>
Deliver high quality and efficient service to both residential and commercial customers</li><li>
Demonstrated ability to manage multiple and changing priorities along with excellent organizational and documentation skills with attention to accuracy</li><li>
Managing day-to-day operations of a high call volume call center</li><li>
Managing customer interaction and escalations to appropriate conclusion</li><li>
Obtain key information from customers while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles</li><li>
Hiring, training, coaching and leading call center representatives as they provide support for customers</li><li>
Assisting other management team members in identifying trends and establishing call goals</li><li>
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction</li></ul>
Requirements:
<div>
Requirements include:</div><ul><li>
Prior supervisory experience in a high-volume call center environment is required</li><li>
Display a drive to learn and understand evolving technologies, services and products</li><li>
Demonstrated ability to successfully lead and mange staff</li><li>
Strong Relationship/Team Building and people management skills.</li><li>
Display a collaborative style working while being a dedicated Team member.</li><li>
Obtain the flexibility to work overtime in needed situations.</li><li>
Ability to manage customer interaction and escalations to appropriate conclusion</li><li>
Self-Starter who is organized and thorough with attention to detail and thrives in a busy environment</li><li>
Proficiency with necessary technology, including computers, software applications, and phone systems (Microsoft office/AS400/Salesforce)</li></ul>
Benefits:
<p>
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That&rsquo;s why we are proud of our extensive employee benefit package including:</p><ul><li>
Medical insurance with a Prescription Drug Card</li><li>
Accident and Critical Illness Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Paid Vacation</li><li>
Paid Training</li><li>
Life Insurance</li><li>
Matching 401K Retirement Savings Plan</li><li>
Tuition Reimbursement</li><li>
Profit Sharing</li></ul><div>
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.</div>
EEO Statement:
<div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</div>
Advertising Tags:
<div>
CCC1</div></div>

Overnight Customer Care Supervisor

اورنچ مصر

<div><p>About the job Supervisor, Customer Value Management</p>
<div><p><b>Purpose of the job</b></p>
<p>
</p><p></p><p>Manage targeted data (mobile internet AND MBB) stimulation programs for the personal prepaid, control and postpaid base that up-lift data ARPU, increase penetration of data services within the base and convert more customers into data users.</p>
<p>
The position requires a results-oriented person with strong analytical skills, good interpersonal skills, strong communication skills. A self-motivated individual is needed who works effectively under pressure in a dynamic environment.</p>
<p>
</p><p></p><p><b>Duties and responsibilities</b></p>
<p>
</p><p></p><ul><li>Identify and analyze customers' data usage via in-depth analysis of customer data, together with the customer insight analysts and modelers</li></ul>
<ul><li>Define segmentation criteria needed to build the segments to be targeted with the data stimulation program including overall usage, data usage, ARPU , socio-demographics, etc.</li></ul>
<ul><li>Define or create the relevant data offers for each segment</li></ul>
<ul><li>Manage end-to-end the design, implementation and analysis of data stimulation programs that either up-sell data buckets to data users to up-lift their usage and ARPU, or cross-sell data to non-users via try &amp; buy offers to convert them into data users</li></ul>
<ul><li>Develop targeted bonuses and offers schemes AND targeted data buckets to fill in the gaps within the ATL data portfolio for mobile internet and MBB. This involves all the typical actions undertaken by a business owner to launch a product/offer. This includes analyzing data, formulating concepts and writing up concept documents building business cases, presentations for TTM approvals, traffic forecasts and post-launch analysis
</li></ul><ul><li>Be involved in pre-launch testing of products/ offers / campaigns, manage the customer journey and experience and ensure smooth launch in line with business needs and expectations</li></ul>
<ul><li>Manage the entire customer journey and ensure the customer experience is up to the desired standard</li></ul>
<ul><li>Responsible to take an active role in the annual marketing plan with respect to the revenue growth to achieve preset company KPIs.</li></ul>
<ul><li>Share with top management insights, reviews and results of programs on a regular basis and take part in decision-making</li></ul>
<ul><li>Conduct necessary financial analyses, business cases, resource and traffic forecasting and analysis related to the program/product.</li></ul>
<ul><li>Prepare scripts, SMS text, customer service briefs and any other relevant material for campaigns</li></ul>
<ul><li>Work closely with direct marketing team to launch outbound campaigns and manage the entire process from agents' training, coaching to monitoring performance and reporting on their results</li></ul>
<ul><li>Co-ordinate and liaise with the CRM insight team and direct marketing team, in addition to other core business functions
</li></ul><ul><li>Follow up the offers / products / programs results and constantly improve the offers / products / campaigns and targeting rules and processes</li></ul>
<ul><li>Develop close and effective internal relationships with all departments, including Marketing dept, Customer Services dept, Sales Channels and Distribution, Finance dept, Technology dept.</li></ul>
<ul><li>Develop and produce regular analytical reports and dashboards to ensure proper follow up of the prepay &amp; Star Control KPIs</li></ul>
<p>
</p><p></p><p><b>Job specification</b></p>
<p>
</p><p></p><p>Education</p>
<p>
</p><p></p><ul><li>University Degree BA, Economics, Marketing, Finance</li><li>
MA or MBA would be a plus</li></ul>
<p>
</p><p></p><p>Experience</p>
<p>
</p><p></p><ul><li>Minimum 2 years mobile telecom experience</li><li>
Minimum 2 years marketing experience</li></ul>
<p>
</p><p></p><p>Skills and abilities</p>
<p>
</p><p></p><ul><li>Excellent analytical &amp; presentation skills</li></ul>
<ul><li>Strong planning &amp; organizational background</li></ul>
<ul><li>Excellent coordination and communication skills</li></ul>
<ul><li>Rigour</li></ul>
<ul><li>self driven</li></ul>
<ul><li>results oriented</li></ul>
<ul><li>Customer focus
</li></ul><ul><li>Team work
</li></ul><ul><li>Project management
</li></ul><ul><li>Creativity &amp; innovation
</li></ul><ul><li>Pragmatism
</li></ul><ul><li>Organizational awareness</li></ul>
<ul><li>Meet tight deadlines</li></ul>
<ul><li>Knowledge of the company's offers</li></ul>
<ul><li>MS office</li></ul>
<ul><li>English fluent</li></ul>
<ul><li>knowledge of telecom marketing</li></ul></div></div>

Supervisor, Customer Value Management

Wiseway

<p>Wiseway Logistics (ASX: WWG) is a fast-growing international freight forwarding company operating across eleven cities in five countries. We are expanding our U.S. team in Los Angeles and seeking an experienced <b>Imports Operation Supervisor &amp; Customer Service (Mandarin Speaker) </b>to support our growing import and client service operations.</p><p><b>Job Responsibilities </b></p><ul><li>Supervise daily import operations and customs clearance processes</li></ul><ul><li>Act as key contact for customers &mdash; provide shipment updates and resolve issues</li></ul><ul><li>Coordinate with overseas agents, carriers, 3PLs, and customs brokers</li></ul><ul><li>Monitor team workflow and improve operational efficiency</li></ul><ul><li>Track shipments and proactively manage delays or exceptions</li></ul><ul><li>Review freight costs and support pricing effectiveness</li></ul><ul><li>Maintain accurate records in CargoWise or similar systems</li></ul><ul><li>Ensure compliance with U.S. import regulations</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Bachelor&rsquo;s degree from an accredited U.S. institution (Logistics, Supply Chain, Business, or related)</li></ul><ul><li>Fluent Mandarin &amp; English (required)</li></ul><ul><li>3+ years experience in freight forwarding or import operations</li></ul><ul><li>Supervisory or senior operations experience preferred</li></ul><ul><li>Strong customer service and problem-solving skills</li></ul><ul><li>Knowledge of U.S. customs and international shipping</li></ul><ul><li>Experience with CargoWise preferred</li></ul><p><b>Why Join Wiseway</b></p><ul><li>Growing global logistics company</li></ul><ul><li>Supportive team environment</li></ul><ul><li>Career development opportunities</li></ul><ul><li>Competitive compensation</li></ul><p><b>Wiseway Logistics is an equal opportunity employer.</b></p><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>freight forwarding : 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Imports Operation Supervisor & Customer Service (Mandarin Speaker)

GreenWaste Recovery

<p></p><div><p><b>About the Company:</b></p><p></p><p><br>
GreenWaste&reg; has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.</p><p></p><p><br>
We are seeking an experienced, successful, and engaged Customer Service Supervisor to join our team. This position is expected to work out of our office at 14207 Del Monte Blvd. in Marina. Limited job-related travel may be required.</p><p><b>
Position</b> <b>Summary</b><b>:</b></p><p></p><div><br>
GreenWaste is seeking to fill the position of Customer Service Supervisor to provide support to one or more facilities. This role is primarily responsible for providing service information and resolve any emerging problems that our customers might face with accuracy and efficiency for designated GreenWaste franchised areas.</div><p></p><p><b><br>
Essential Functions and Responsibilities:</b></p><p></p><p><b><br>
Customer Service &amp; Call Management</b></p><ul><li>
Oversee, manage, and respond to high volumes of customer inquiries with accuracy, professionalism, and urgency.</li><li>
Take ownership of escalated or complex customer issues, ensuring prompt resolution and clear follow-up.</li><li>
Ensure all customer interactions are accurately documented in the company database.</li><li>
Monitor call quality and service standards, providing coaching and feedback to team members.</li></ul><p></p><p><b><br>
Team Leadership &amp; Development</b></p><ul><li>
Supervise, train, and mentor Customer Service Representatives and Dispatchers to meet and exceed performance goals.</li><li>
Develop and implement training programs to improve technical knowledge, communication skills, and problem-solving abilities.</li><li>
Foster a positive, collaborative, and high-energy work environment that promotes teamwork, accountability and solution-oriented outcomes.</li><li>
Provide ongoing performance feedback and conduct regular evaluations and administer corrective action as needed.</li><li>
Drive accountability through consistent application and enforcement of internal protocols and attendance guidelines.</li></ul><p></p><p><b><br>
Operational Coordination</b></p><ul><li>
Serve as the primary liaison between Customer Service, Dispatch, Drivers, Route Supervisors, Outreach Coordinators, and Management.</li><li>
Assist in scheduling and workload distribution to ensure optimal coverage and efficiency.</li><li>
Coordinate with Supervisors and Managers on operational priorities, service updates, and special projects.</li><li>
Assist with jurisdictional requests, special projects, and reporting requirements.</li></ul><p></p><p><b><br>
Process Improvement &amp; Reporting</b></p><ul><li>
Identify opportunities to streamline processes and improve efficiency without sacrificing quality.</li><li>
Track and analyze call center metrics to ensure service level agreements are met.</li><li>
Support the development of policies, procedures, and best practices to enhance customer satisfaction and operational performance.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b><br>
Knowledge, Skills, and Abilities:</b><b>
</b></p><ul><li>Strong leadership, coaching, and mentoring abilities with a focus on developing team talent.</li><li>
Exceptional customer service orientation with the ability to remain calm and professional under pressure.</li><li>
Excellent problem-solving and decision-making skills.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Proficiency in Microsoft Outlook, Word, and Excel; ability to learn company-specific software systems (e.g., Tower).</li><li>
Strong verbal and written communication skills with attention to detail.</li><li>
Proactive, enthusiastic, and adaptable with strong interpersonal skills.</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
2+ years of supervisory experience in customer service and/or dispatch environment
</li><li>3+ years of experience in a high-volume call center or dispatch role.</li><li>
Proven track record of meeting performance goals and driving team success.</li><li>
Strong analytical skills with the ability to interpret data and create actionable plans.</li><li>
Experience with Tower system preferred.</li><li>
Bilingual in English and Spanish preferred.</li></ul><p></p><p><b><br>
Language Skill:</b></p><br>
<p></p><ul><li>
Proficiency in English and/or Spanish.</li></ul><p></p><p><br>
 <b>Physical Demands:</b></p><br>
<p></p><ul><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Ability to physically push, pull and lift objects up to 20lbs.</li><li>
Prolonged standing or walking (events).</li></ul><p></p><p><b><br>
Work Environment:</b></p><p></p><p><br>
Typical work week is Monday through Friday daytime schedule. However, semi-frequent early morning, evening, weekend, and holiday work will be required. Will be exposed to outdoor weather conditions when attending events. Travel is also an essential part of this position.</p><p></p><p><b><br>
Compensation and Benefits:</b></p><p></p><p><br>
Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance.</p><p></p><p><i><br>
This Organization participates in E-Verify. </i><i>Esta Organizaci&oacute;n Participa en E-Verify</i>.</p><p></p><p><br>
 <i>GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.</i></p><p></p><p><b><br>
</b></p><p><b>GreenWaste Core Values</b></p><p></p><p><b><br>
Integrity</b></p><p>
Do what&rsquo;s right for each other and our communities.</p><p><b>
Teamwork</b></p><p>
Work together to help our communities thrive.</p><p><b>
Creativity</b></p><p>
Experiment and try something new, big or small.</p><p><b>
Innovation</b></p><p>
Champion ideas that drive sustainability every day.</p></div><p></p>

Customer Service Supervisor

Wawa

<div><b>Soar with us at Wawa.
</b><p>We believe we can make life a little better every day &ndash; one smile, hoagie, or experience at a time. And there&rsquo;s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you&rsquo;ll be part of a caring team that&rsquo;s dedicated to helping all of us fly high &ndash; together. We&rsquo;re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We&rsquo;re proud to be a part of a winning team of Associate owners who shape our success. We&rsquo;re committed to helping our communities and one another at every turn, because we know that when we fly together, there&rsquo;s no limit to how far we can go. <b>Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.</b></p><p>
As a<b> </b><b>Customer Service Supervisor (CSS)</b><b>, </b>you are a motivated leader who plays a key role in supporting store operations. You&rsquo;ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.</p><p></p><div><p><b>
What </b><b>You&rsquo;ll</b><b> Do:</b></p></div><div><ul><li><p>
Deliver outstanding customer service and resolve inquiries promptly.</p></li></ul></div><div><ul><li><p>
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.</p></li></ul></div><div><ul><li><p>
Lead, motivate, and train Associates to drive sales and performance during shift.</p></li></ul></div><div><ul><li><p>
Ensure consistent execution of customer service programs, policies, and store technology components.</p></li></ul></div><div><ul><li><p>
Manage cash processes, inventory, vendor check-ins, and store safety.</p></li></ul></div><div><ul><li><p>
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.</p></li></ul></div><p></p><div><p><b>
Benefits:</b></p></div><div><ul><li><p>
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.</p></li></ul></div><div><ul><li><p>
Eligibility for Wawa Benefits is defined under the terms of the plan(s)</p></li></ul></div><p></p><div><p><b>
Qualifications:</b></p></div><div><ul><li><p>
High School Diploma or GED equivalent</p></li></ul></div><div><ul><li><p>
Must be 18+ years old with reliable transportation</p></li></ul></div><div><ul><li><p>
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs</p></li></ul></div><div><ul><li><p>
Supervisory experience, ideally in retail or food service environments, is a plus</p></li></ul></div><div><ul><li><p>
Strong customer service, relationship-building, and communication skills</p></li></ul></div><p><b>
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.</b></p><p></p>
The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.<p></p><p>
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.</p><p></p><p>
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.</p></div>

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