supervisor customer services

Modern Freight Company (L L C)

We are currently looking for a Supervisor – Sea Services to join our dynamic MFC Sea Team. As part of our ongoing expansion, this role will play a key part in overseeing and enhancing our sea freight operations. Key responsibilities include: <ul><li>Client Relationship Management Establish and maintain profitable relationships with customers, acting as the primary point of contact to ensure satisfaction, value, and fulfilment of all logistics requirements.</li><li>Shipment Coordination & Documentation Coordinate and monitor sea freight shipments, ensuring timely completion of export/import documentation, tracking, and reporting. Maintain accurate records and internal system updates for audit and operational efficiency.</li><li>Team Supervision & Departmental Planning Supervise and support the Sea Services team, oversee daily activities, resolve escalated issues, and manage departmental planners, reminders, and schedules to ensure smooth operations.</li><li>Quotations, Costing & Reporting Handle freight quotations, costing, and invoicing to ensure accurate billing and profitability. Prepare and analyze trade lines, shipment volumes, revenue, and supplier data; provide regular projections and reports to management</li><li>Sales Support & Service Promotion Prepare and follow up on quotations, rate requests, sales leads, and routing confirmations. Promote company services through cold calling, lead generation, and professional communication, while addressing customer queries and concerns promptly.</li></ul>

Supervisor - Sea Freight Operations & Customer Service

Sovos

<div>Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges &ndash; we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don&rsquo;t worry if you don't check all the boxes &ndash; apply anyway! We're focused on hiring the right people, not just the &quot;right&quot; resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

Location:

Portugal or Turkey 


The Work You'll Do:

The Supervisor, Project Management is a client facing role responsible for the Project Management team in Europe. The Supervisor is responsible for managing the complete life cycle of projects, including initiating, planning, executing, controlling and closing of projects to ensure planned results are achieved on time. You will ensure the Project Managers develop project plans, timelines, and ensure progress-to-plan, actuals-to-budget as well as tracking and communicating critical project achievements.

The Supervisor must bridge communications between customer opportunities for product, sales, and support services. Implementation Services are the base for a solid relationship with the customer business and IT team and this supervisor should execute competent plans to promote customer success while maintaining scope.

More specifically you will:
<ul>
<li>Lead profitable services revenue growth in line with Sovos best practice.</li>
<li>Provide strong leadership, guidance, and mentorship to team.</li>
<li>Understand how to collaborate with best-in-class software support that maintains high client satisfaction.</li>
<li>Responsible for interviewing, hiring, training, coaching, mentoring, assigning work, appraising performance, rewarding, and disciplining employees.</li>
<li>Monitor team execution of client projects, including execution of activities, status reporting, issue management, and client service level outcome alignment.</li>
<li>Monitor project management services efficiency, bill-ability, utilisation, and profitability.</li>
<li>Define and lead team to successful completion of department goals.</li>
<li>Assess headcount needs based on efficient structure and make recommendations.</li>
<li>Prioritise changing demands, multi-tasks and creatively meets tight deadlines in a dynamic environment.</li>
<li>Demonstrate initiative, drive and determination to achieve results, success and growth.</li>
<li>Take full responsibility for ensuring internal and external customer satisfaction.</li>
<li>Act with integrity and demonstrate ethical behaviour in all matters with all stakeholders.</li>
<li>Adhere to a culture of professionalism, operational excellence and drive for results.</li>
<li>Maintains a high level of energy, enthusiasm, engagement and commitment to action.</li>
<li>Demonstrate a high degree of self-awareness and commitment to personal development and learning.</li>
<li>Assume and executes additional responsibilities as assigned.</li>
</ul>
<div>What We Need From You:
<div>
<ul><li>Bachelor&rsquo;s degree or equivalent work experience.</li>
<li>5+ years&rsquo; experience managing external projects in software/professional services company.</li>
<li>1+ years of experience of managing teams.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Ability to effectively manage multiple projects and work assignments concurrently.</li>
<li>Ability to lead and empower teams to achieve individual and operational goals.</li>
<li>Demonstrated track record of finishing projects on time and on budget.</li>
<li>Microsoft Office skills (Excel, Word, PowerPoint, Outlook, etc.)</li>
<li>Experience using Microsoft Projects or other Project Management solutions.</li>
<li>Basic understanding of ERP systems, e.g., SAP, Oracle</li>
<li>Ability to manage client expectations, ensuring that work is profitability complete as per the defined Statement of Work.</li>
<li>Excellent customer-facing oral and written communication skills.</li>
<li>Fluent in English.</li>
<li>PMP / PRINCE II certification is a plus.</li>
<li>Strong sense of personal integrity and accountability</li>
<li>Ability to effectively manage multiple work assignments and projects.</li>
<li>Occasional travel required to Sovos locations / events and client sites when necessary.</li>
<li>Essential Job Functions:
<ul><li>Interact effectively with teammates, colleagues and clients.</li>
<li>Allocate resources effectively to satisfy customer requirements and internal implementation Sovos targets.</li>
<li>Manage stakeholder expectations.</li>
<li>Collaborating with functional leads to achieve implementation goals.</li>
<li>Comprehend and communicate complex concepts.</li>
<li>Concentrate, analyse and resolve complex problems.</li>
</ul></li></ul>What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
<ul>
<li>An opportunity to work with a global team</li>
<li>Bi-Weekly Meeting Free Days!</li>
<li>Mentoring Programs</li>
<li>Globally recognised Training and Development programs</li>
<li>Benefits</li>
</ul>
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background
</div>
</div>Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
#LI-HYBRID</div>

Supervisor, Professional Services

Enterprise Rent-a-Car

Summary:We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Brisbane Airport. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.Responsibilities:<ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul>Qualifications:<ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

اورنچ مصر

<div>About the job Supervisor, Digital Solutions Services
<div>Purpose of the job

Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.

Duties and responsibilities

1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT &amp; Marketing teams to achieve higher revenues and better customer experience.

2. Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services &amp; channels.

3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.

4. Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.

5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.

7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.

8. Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.

9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience

10. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.

11. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.

12. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.

13. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.
Job specification

Education

B.SC. in communication engineering, computer engineering, computer science or electronics

Experience
<div>
<ul><li>2 - 4 years experience in telecom field specifically in data broadband products and services</li></ul>
<ul><li>knowledge of telecom/Digital environment &amp; protocols</li></ul>
<ul><li>Knowledge of project management methods</li></ul>
<ul><li>Good general IT background</li></ul>
</div>Skills and Abilities
<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Very good interpersonal skills &amp; teamwork</li><li>
Good leadership skills</li><li>
Comfortable with pressure and changing business requirements.</li></ul></div></div>

Supervisor, Digital Solutions Services

Cargo Line Freight And Logistics LLC (CLFL)

About the Job The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management. An Ideal Candidate The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role. About Cargo Line At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development. What You&#x27;ll Be Expected to Do1. Pricing & Quotation Management • Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. 2. Customer Relationship Management • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. 3. Operations Execution • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. 4. Technical & Industry Knowledge • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures. • Stay updated on market rates, carrier relations, and export regulations. • Support the team with technical expertise and ensure compliance with industry standards.

Supervisor – Operations & Customer Service

Multi Agencies General Trading 

Main ResponsibilitiesCASH SECURITY1. To ensure all cashiers have their own personal user ID numbers &amp; passwords for securities reasons.2. Maintain daily cash flow3. Daily cash to be handled properly4. Taking approval from the store supervisor, duty manager/manager for returns/refunds from customers.5. Exchanging money with customers or giving change directly to customers without purchase is prohibited as per the company policy.6. Start and end of day procedures, change requirements counter cleaning and arrangement of counter etc.CHECK OUT1. Checking the availability of shopping bags (All sizes)2. Spots check to be done twice a day without affecting the customer flow.3. Maintain high standards of food safety &amp;hygiene4. Packing the items of the customer5. To ensure staff are scheduled according to the flow of customers during busy business hours.6. Ensure the scanning rate of cashiers is up to the standard level.7. Ensure shopping trolleys and baskets are always available for supermarkets customers.8. Ensure all customers&rsquo; complaints are handled or report to the duty manager.CASH HANDLING1. Float and safe checks are done on opening and closing and as per the requirement.2. Follow the cash office procedures and policies.DEBIT/CREDIT TRANSCATIONS1. Proper transaction of Debit and credits cards.2. Declined transactions are communicated accordingly.LEGAL RESPONSIBILITIES 1. Take the necessary actions it case of theft.2. Checking the stock availability in a weekly base.LEGAL RESPONSIBILITIES 1. Procedure in case of till snatch &amp;stolen report to the duty manager.2. Managing the proper stock availability and shrinkage of cigarettes weekly.Job Type: Full-time

Customer Service Supervisor

AWASR

<div>
 Job description:
 
 
 POSITION INFORMATION Division: Commercial
 
 
 Department: Customer Excellence
 
 
 Role Designation: Supervisor Contact Center
 
 
 Dimension:
 
 
 Voice &amp; Messaging Team Leaders (Inbound, Outbound, B2C, B2B, VIP &amp; Priority Customers)
 
 
 Reports To: Senior Manager Customer Excellence
 
 
 Internal Interfaces:
 
 QA &amp; Training, Workforce Planning, IT/Telephony, Product, Billing
 
 
 ROLE PURPOSE:
 
 
 To lead and optimise all inbound and outbound voice &amp; messaging interactions across the contact centre, ensuring exceptional customer experience, efficient queue and resource management, and continuous service improvement. This role oversees workforce management, call handling teams, system utilisation, SLA adherence, and channel performance across campaigns and service areas.KEY ACCOUNTABILITIES AND
 
 
 RESPONSIBILITIES:
 
 
 Operational Accountabilities&bull; Manage daily operational effectiveness of inbound and outbound voice and messaging teams.
 
 * Ensure all-round compliance with service levels, SOP adherence, and customer interaction handling metrics.
 
 * Deploy dynamic resourcing to meet fluctuating call volumes and campaign needs.
 
 * Act as senior escalation point for priority or sensitive voice contacts.
 
 * Analyze call trends, agent performance, and root causes of repeat calls to drive continuous improvement.
 
 * Operationalize QA, training, and script improvements based on call listening and analytics for improved customer experience.
 
 * Optimize IVR routing, contact containment, and call-backs to improve customer journeys.
 
 * SLA Achievement
 
 * Abandonment Rate
 
 * Average Wait Time
 
 * First Contact Resolution
 
 * Voice CSAT
 
 * Containment/Deflection via IVR or Callback
 
 * Employee Satisfaction
 
 * Periodically report performance to management, weekly, monthly, quarterly, etc.
 
 * Analyze contact center performance and report improvements periodically.
 
 * Maintain regulatory compliance in verbal interactions and disclosures while making it easy for customers to do business with us.
 
 * Voice leadership experience with operational and analytical depth
 
 * Calm under pressure and decisive in real-time call management
 
 * Skilled communicator and call quality advocate
 
 * Practical knowledge of call routing, ACD, and performance dashboards
 
 
 
 ROLE REQUIREMENTS:
 
 
 Educational QualificationsBachelor's degree in Business, Communications, or equivalent professional experience.
 
 Professional Qualifications &amp; Experience3 to 5 years in contact centre management, voice operations emphasis Sector of Previous Experience Telecommunications, etc.
 
 
 Language Requirements for Role:
 
 
 English mandatory, Arabic mandatory ( both verbal and written).
 
 
 Key Skills, Requirements and Knowledge * Voice leadership experience with operational and analytical depth:
 
 
 * Calm under pressure and decisive in real-time call management
 
 * Skilled communicator and call quality advocate
 
 * Practical knowledge of call routing, ACD, and performance dashboards
 
 * Good skills in Microsoft Excel and PPT
 
 
 Profile description:
 
 
 To lead and optimise all inbound and outbound voice &amp; messaging interactions across the contact cent
</div>

Supervisor Contact Center

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