supervisor customer services

SpaceX

<div>
 SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
 
 
 
 SUPERVISOR, STARLINK CUSTOMER SUPPORT - WEEKEND SHIFT
 
 
 
 Starlink is revolutionizing internet connectivity by providing high-speed, low-latency satellite internet to even the most remote and rural locations worldwide. Whether you're streaming, gaming, or working remotely, Starlink ensures a seamless online experience where traditional internet services fall short. Perfect for areas with unreliable or unavailable connectivity, Starlink is your gateway to the digital world.
 
 
 We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong effective leader with a talent for problem-solving and a passion for delivering exceptional customer service. As a Starlink Customer Support Supervisor, you'll empower and motivate your team, ensuring they are aligned with our organizational values and committed to providing outstanding customer experiences. This role requires a strategic thinker who can drive process improvements and cultivate a culture of excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and lead a team of customer support agents, providing excellent coaching, training, and performance evaluations
 </li>
 <li>
 Own development of direct reports to enhance employee skills and career growth, assuring alignment with organizational goals and objectives
 </li>
 <li>
 Establish clear performance expectations and accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success
 </li>
 <li>
 Lead by setting an example, taking and giving feedback within all levels of the organization, and motivating others to achieve the highest level of results
 </li>
 <li>
 Monitor customer interactions to ensure quality service and adherence to company policies and procedures
 </li>
 <li>
 Handle escalated customer issues and complaints, providing resolution and maintaining customer satisfaction
 </li>
 <li>
 Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience
 </li>
 <li>
 Collaborate with other departments to streamline processes and improve service delivery
 </li>
 <li>
 Analyze customer support metrics and prepare reports on team performance, customer satisfaction, and service levels
 </li>
 <li>
 Use data to root cause, identify trends and develop action plans to address them
 </li>
 <li>
 Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements
 </li>
 <li>
 Serve as a liaison between the customer support team and other departments, ensuring clear communication and collaboration
 </li>
 <li>
 Keep the team informed of updates, changes, and new policies. You manage the change and communication of the change
 </li>
 <li>
 Deliver training programs to enhance the skills and knowledge of the customer support team
 </li>
 <li>
 Foster a positive and motivating team environment
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree; or 4+ years of professional experience in a customer service or customer success function in lieu of a degree
 </li>
 <li>
 2+ years of people management experience in customer service or customer support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead
 
 
 </li>
 </ul>
 
 Preferred Skills And Experience
 
 
 
 <ul>
 <li>
 2+ years in synchronous (phone/chat/instant messaging) customer support operations
 </li>
 <li>
 Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management
 </li>
 <li>
 Strong problem-solving skills and the ability to make quick, effective decisions
 </li>
 <li>
 Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
 </li>
 <li>
 Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms)
 </li>
 <li>
 Lean/6-Sigma/Kaizan experience (Green/Black Belt certifications)
 </li>
 <li>
 Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay
 </li>
 <li>
 Ability to quickly learn and apply new technologies
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong attention to detail and organizational skills
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Willingness to work extended hours and non-scheduled days when needed to meet critical deadlines
 </li>
 <li>
 This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area
 </li>
 <li>
 Must be available for the following shift:
 </li>
 <ul>
 <li>
 Shift Delta: Fri - Mon 6:00AM - 4:30PM
 </li>
 <li>
 Shift Echo: Fri - Mon 1:30PM - 12:00AM
 
 </li>
 </ul>
 </ul>
 
 Compensation And Benefits
 
 
 
 Pay range:
 
 
 Supervisor, Starlink Customer Support: $95,000.00 - $115,000.00/per year
 
 
 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
 
 
 Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
 
 
 
 Itar Requirements
 
 
 
 <ul>
 <li>
 To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
 </li>
 <li>
 1157, or (iv) Asylee under 8 U.S.C.
 </li>
 <li>
 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
 
 
 </li>
 </ul>
 SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
 
 
 Applicants wishing to view a copy of SpaceX&rsquo;s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com
 
 .
 
</div>

Supervisor, Starlink Customer Support - Weekend Shift

Spectrum

<div>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.<div> 
Have you been told you&rsquo;re a &ldquo;people person?&rdquo; Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum&rsquo;s Customer Service team.</div><div> 
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You&rsquo;ll work in a collaborative environment, alongside an encouraging team, making a difference every day.</div><div></div><div> 
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST</div><ul><li>
Leading a team of representatives using encouragement and accountability to create a cohesive work unit</li><li>
Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees</li><li>
Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced</li><li>
Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience</li></ul><div></div><div> 
We&rsquo;re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you&rsquo;d enjoy this type of dynamic job, we want to hear from you!</div><div> 
WHAT YOU&rsquo;LL BRING TO SPECTRUM</div><div>
Required Qualifications</div><ul><li>
Education: High school diploma with some college course work in business or related field; equivalent experience</li><li>
Experience: 5-7 years of customer service/call center experience</li><li>
Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)</li><li>
Skills: Effective communication, supervision, organization, time management</li><li>
Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision</li><li>
Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures</li></ul><div></div><div> 
Preferred Qualifications</div><ul><li>
Additional Experience: 3+ years of supervisory or leadership experience</li></ul> 
#LI-AA1 
CCS450 2026-71452 2026
 
 
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. 
 
 
 
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. 
 
The base pay for this position generally is between $50,400.00 and $80,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. 
 
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. 
 
Grow Your Career Here We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Supervisor, Customer Service

Envoy Air

<div>Overview:

Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:<ul><li>
Amazing employee flight privileges within the American Airlines global network</li><li>
Training and development programs to take your career to the next level</li><li>
Comprehensive health and life benefits (subject to location)</li></ul><div></div><div> 
Salary Range: $39,000 - $44,000</div>
Responsibilities:

How will you make an impact?
Responsibilities<ul><li>
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.</li><li>
Supports the Manager in meeting operational performance targets and monitoring the station operation budget</li><li>
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented</li><li>
Reviews and standardizes procedures to improve efficiency within the operation</li><li>
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations</li><li>
Investigates and resolves customer service issues as well as operation issues</li><li>
Participates on operational conference calls, station audits and prepares various reports</li><li>
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff</li><li>
Maintains records such as time and attendance, personnel files and performance</li><li>
Will provide guidance to the team on performance issues as well as coach and counsel employees.</li><li>
As necessary, the Supervisor will work in the operation during peak or irregular periods</li></ul><div>
#envoyout</div>
Qualifications:

Who are we looking for?
Requirements:<ul><li>
Minimum Age: 18</li><li>
High school diploma or GED equivalent</li><li>
College coursework or college degree desirable</li><li><div>
Possess a valid, unexpired and unsuspended state driver&rsquo;s license; some license restrictions may prohibit a candidate from being considered for this role</div></li><li>
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management</li><li>
Proven leadership and analytical skills</li><li>
Ability to effectively and efficiently manage multiple and often competing priorities</li><li>
Demonstrated ability to communicate verbally and in writing</li><li>
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs</li><li>
Possess the legal right to work in the United States</li><li>
Must be able to read, write, fluently speak and understand the English language</li><li>
Previous working experience in a team lead, supervisory or managerial role preferred</li><li>
Minimum one year customer service experience preferred</li><li>
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines</li><li>
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical</li></ul> 
Please note: The description is intended to provide a brief overview of the position. It&rsquo;s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. 
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.</div>

Supervisor, Ramp and Customer Services

<div>
 SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
 
 
 
 SUPERVISOR, STARLINK CUSTOMER SUPPORT - MULTIPLE SHIFTS
 
 
 
 Starlink is revolutionizing internet connectivity by providing high-speed, low-latency satellite internet to even the most remote and rural locations worldwide. Whether you're streaming, gaming, or working remotely, Starlink ensures a seamless online experience where traditional internet services fall short. Perfect for areas with unreliable or unavailable connectivity, Starlink is your gateway to the digital world.
 
 
 We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong effective leader with a talent for problem-solving and a passion for delivering exceptional customer service. As a Starlink Customer Support Supervisor, you'll empower and motivate your team, ensuring they are aligned with our organizational values and committed to providing outstanding customer experiences. This role requires a strategic thinker who can drive process improvements and cultivate a culture of excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and lead a team of customer support agents, providing excellent coaching, training, and performance evaluations
 </li>
 <li>
 Own development of direct reports to enhance employee skills and career growth, assuring alignment with organizational goals and objectives
 </li>
 <li>
 Establish clear performance expectations and accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success
 </li>
 <li>
 Lead by setting an example, taking and giving feedback within all levels of the organization, and motivating others to achieve the highest level of results
 </li>
 <li>
 Monitor customer interactions to ensure quality service and adherence to company policies and procedures
 </li>
 <li>
 Handle escalated customer issues and complaints, providing resolution and maintaining customer satisfaction
 </li>
 <li>
 Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience
 </li>
 <li>
 Collaborate with other departments to streamline processes and improve service delivery
 </li>
 <li>
 Analyze customer support metrics and prepare reports on team performance, customer satisfaction, and service levels
 </li>
 <li>
 Use data to root cause, identify trends and develop action plans to address them
 </li>
 <li>
 Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements
 </li>
 <li>
 Serve as a liaison between the customer support team and other departments, ensuring clear communication and collaboration
 </li>
 <li>
 Keep the team informed of updates, changes, and new policies. You manage the change and communication of the change
 </li>
 <li>
 Deliver training programs to enhance the skills and knowledge of the customer support team
 </li>
 <li>
 Foster a positive and motivating team environment
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree; or 4+ years of professional experience in a customer service or customer success function in lieu of a degree
 </li>
 <li>
 2+ years of people management experience in customer service or customer support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead
 
 
 </li>
 </ul>
 
 Preferred Skills And Experience
 
 
 
 <ul>
 <li>
 2+ years in synchronous (phone/chat/instant messaging) customer support operations
 </li>
 <li>
 Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management
 </li>
 <li>
 Strong problem-solving skills and the ability to make quick, effective decisions
 </li>
 <li>
 Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
 </li>
 <li>
 Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms)
 </li>
 <li>
 Lean/6-Sigma/Kaizan experience (Green/Black Belt certifications)
 </li>
 <li>
 Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay
 </li>
 <li>
 Ability to quickly learn and apply new technologies
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong attention to detail and organizational skills
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Willingness to work extended hours and non-scheduled days when needed to meet critical deadlines
 </li>
 <li>
 This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area
 </li>
 <li>
 Must be available for one of the following shifts:
 </li>
 <ul>
 <li>
 Shift Alpha: Sun - Thurs 10:00PM - 8:30AM
 </li>
 <li>
 Shift Delta: Fri - Mon 6:00AM - 4:30PM
 </li>
 <li>
 Shift Echo: Fri - Mon 1:30PM - 12:00AM
 
 </li>
 </ul>
 </ul>
 
 Compensation And Benefits
 
 
 
 Pay range:
 
 
 Supervisor, Starlink Customer Support: $95,000.00 - $115,000.00/per year
 
 
 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
 
 
 Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
 
 
 
 Itar Requirements
 
 
 
 <ul>
 <li>
 To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
 </li>
 <li>
 1157, or (iv) Asylee under 8 U.S.C.
 </li>
 <li>
 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
 
 
 </li>
 </ul>
 SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
 
 
 Applicants wishing to view a copy of SpaceX&rsquo;s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com
 
 .
 
</div>

Supervisor, Starlink Customer Support - Multiple Shifts

Data Access Communications

Job Summary We are seeking an energetic and detail-oriented Supervisor of Service Desk to lead our technical support team. In this role, you will oversee daily operations of the service desk, ensuring prompt and effective resolution of IT issues across the organization. Your leadership will drive exceptional customer service, streamline support processes, and foster a collaborative environment that promotes continuous improvement. The ideal candidate is passionate about IT support, possesses strong communication skills, and thrives in a fast-paced setting where problem-solving and technical expertise are essential.Duties<ul><li>Supervise and coordinate the activities of the Service Desk team to deliver high-quality IT support services.</li><li>Provide advanced technical support for software troubleshooting, hardware issues, and network connectivity problems.</li><li>Manage escalations efficiently, ensuring timely resolution of complex incidents related to computer management, operating systems (Windows, macOS, Linux), and network infrastructure.</li><li>Oversee the administration of IT systems including Active Directory, DNS, TCP/IP, VPNs, firewalls, and LAN/WAN networks such as Meraki.</li><li>Utilize tools like ServiceNow, Jira, BMC Remedy, and SCCM to track incidents, manage workflows, and generate reports for performance analysis.</li><li>Implement and enforce IT policies related to security protocols including firewall configurations, GPOs (Group Policy Objects), and network security measures.</li><li>Support the deployment and maintenance of computer hardware, mobile devices, operating systems, and peripheral equipment to ensure optimal performance.</li><li>Collaborate with other IT teams on infrastructure projects involving Windows Server environments and Microsoft Office applications.</li><li>Conduct training sessions for team members on new technologies or procedures to enhance overall service quality.</li><li>Maintain detailed documentation of support procedures, incident logs, and asset management records.</li></ul>Experience<ul><li>Proven experience in a supervisory role within an IT help desk or service desk environment.</li><li>Extensive knowledge of technical support practices for software troubleshooting, desktop support, and computer hardware management.</li><li>Strong familiarity with operating systems including Windows (Windows Server), macOS, Linux; network protocols such as TCP/IP; and network administration concepts like DNS and DHCP.</li><li>Hands-on experience with IT support tools such as ServiceNow, Jira, BMC Remedy; SCCM; GPO; Active Directory; DNS; VPN solutions; firewall management; LAN/WAN configuration; Meraki networking equipment; and Microsoft Office Suite.</li><li>Demonstrated ability to analyze complex technical issues quickly and develop effective solutions.</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</li><li>Ability to lead a team effectively while managing multiple priorities in a dynamic environment. Join us as a Supervisor of Service Desk to lead our dedicated team in delivering exceptional IT support that keeps our organization running smoothly!</li></ul>Pay: $12.00 - $15.00 per hourWork Location: In person

Supervisor of Service Desk

Stanford Health Care

<div>1.0 FTE Full time Rotating - 08 Hour R2654403 Onsite 108340001 Dietary Facilities &amp; Hospitality NEWARK, 7600 Gateway Blvd, California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. 

Rotating - 08 Hour (United States of America)
Step into a role where every interaction shapes the experience of patients and visitors. As the Food Services Call Center Supervisor, you&rsquo;ll be the steady hand guiding a fastmoving team that keeps service seamless, responsive, and compassionate.
 
 
This onsite role at Newark&rsquo;s 7600 Gateway campus leads a team of 15&ndash;20 Call Center Dietetic Assistant staff, ensuring smooth operations. You&rsquo;ll oversee performance metrics, staff monitoring, timecard accuracy, and productivity&mdash;while modeling exceptional customer service and C-ICARE principles. Ideal candidates bring supervisory experience in food services, call center operations, or hospital environments, with strong problem-solving skills and professionalism.
 
<ul><li>Lead and develop a high performing service team
</li><li>Monitor throughput, productivity, and operational quality
</li><li>Ensure accuracy in scheduling and timecard management
</li><li>Apply CICARE to elevate caller experience
</li><li>Work weekends and requires open/flexible availability.
</li></ul> 
The Facilities Services division enhances health through leadership, collaboration, and innovation. Our team offers essential non-clinical support 24/7, ensuring safe operations and planning for future needs. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at: Facilities Services | Stanford Health Care.
 
 
The Hospitality Services business unit enhances patient, staff, and visitor experience through exceptional service. This team includes food services, environmental services, facility management, and patient transport &amp; equipment management, all focused on creating a safe and welcoming environment that promotes healing and well-being.
 
 
Food Services is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced sustainable food to support healing and wellness. Our &ldquo;Food as Medicine&rdquo; philosophy brings awareness to the critical link between eating healthy and living well.
 
 
If you are interested in joining Stanford Health Care, please read the job description below and apply online.
This is a Stanford Health Care job. 
 
A Brief Overview 
Under the direction of Food Service Managers, the Food Services Supervisor provides direct supervision of specific work groups and has accountability for front-line staff of the Food Service team. The Food Service Supervisor ensures adherence to high quality standards and sanitation procedures, and models exemplary behaviors for the members of the staff. 
 
Locations 
Stanford Health Care 
 
What you will do<ul><li>
Food Handling/Sanitation Compliance: Ensures high standards of quality and sanitation by utilizing established tools and quality monitors. Ensures compliance with laws, regulations and standards regarding food service activities and sanitation and safety standards. Ensures compliance with departmental sanitation procedures, initiating corrective action for sanitation discrepancies. Monitors the safe storage and handling of food items. Maintains safety standards that conform with Federal and State regulations.</li><li>
Food Service Operations: Participates with management in planning and preparing menus; checks daily menus for possible changes to recipes; makes recipe changes and informs staff; informs staff of new recipe adjustments makes sure all menu items are ready for distribution at prearranged times; updates and evaluates recipes; ensures that the staff serves food at proper temperatures; observes food to be sure it is visually appealing and served in adequate portions; plans and directs the preparation of new food items or new service activities for increased customer satisfaction; obtains feedback from customers concerning the quality of the food served and the service provided; maintains the general operation and efficiency of the commercial kitchen equipment; accommodates special diet needs of customers who have specific religious or medical; recommends to management improved methods of food preparation, service, and personnel practices. Notifies management of any food shortages, menu changes, equipment breakdowns; takes corrective action as needed to determine appropriate utilization, storage or disposal of food items. Prepare and maintain unit for daily operations including merchandising, setting up cash drawers, point of sales terminals, reconciling cash, pricing items, monitor and re-stock supplies.</li><li>
Personnel Management: Supervises and participates in a variety of activities of a food service unit to include food preparation, distribution, service, and record maintenance in an acute care setting. Maintain and submit accurate information for payroll reporting (timecards, tardiness, and absenteeism). Maintain accurate reports of daily and monthly financial and production records. Plans, assigns, and reviews work of assigned staff; adjusts work assignments and schedules to maintain adequate staffing levels and respond to fluctuating workloads; evaluates employee performance and prepares performance appraisals; assesses training needs of staff and arranges for or provides appropriate instruction; provides initial orientation to new employees; reviews applicant's credentials, participates in the interview process, and hires or effectively recommends hiring of staff; resolves personnel problems, complaints, and formal grievances at the first level; disciplines and rewards employees; counsels employees in work-related activities, personal growth, and career development.</li><li>
Demonstrates proper operation and maintenance of kitchen equipment, cash handling methods, food handling and storage, workplace safety, infection prevention, and sanitary procedures.</li><li>
Budget and Inventory: Typical tasks: determines food items to order based upon the food on hand; some employees in this class may obtain cost quotes or bids from vendors or food suppliers.</li><li>
Initiates requisition purchase orders for produce, baked goods, meat, dairy products, cooking and serving equipment and supplies from procurement.</li><li>
Ensures procedures are followed by the staff for receiving, storing, and issuing food and supplies; inventories food supplies needed before each order by counting food items, recording totals, and reporting findings to superior; recommends purchases of commercial kitchen equipment to superior.</li><li>
Contributes to cost containment by managing time and supplies so that commitment to cost containment through management of labor, supplies, and waste reduction efforts are completed as scheduled and resources are not wasted. Evaluates the needs of the unit in terms of staff, supplies, and equipment; provides information to management concerning long-range planning, goal setting, and policy and procedure development; contributes new ideas and creative ways of preparing and distributing foods; assists staff by performing some of the food service activities such as preparing, serving, and distributing food. Models exemplary behaviors for the members of the staff.</li></ul> 
Education Qualifications<ul><li>
High School Diploma or GED equivalent.</li></ul> 
Experience Qualifications<ul><li>
Five (5) years of progressively responsible and directly related work experience.</li></ul> 
Required Knowledge, Skills and Abilities<ul><li>
Ability to communicate effectively, both orally and in writing.</li><li>
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.</li><li>
Ability to plan, organize, prioritize, work independently and meet deadlines Knowledge of commercial kitchen equipment, food service policies and procedures Knowledge of food values and nutrition.</li><li>
Knowledge of health, safety, and sanitation regulations and procedures as they pertain to operations of a volume dining or food service facility.</li><li>
Knowledge of menu planning.</li><li>
Knowledge of methods, materials, and equipment used in a volume dining or food service facility Knowledge of principles and practices of volume food management.</li><li>
Excellent customer service skills.</li><li>
Physical requirements as needed to perform the job functions</li></ul> 
Licenses and Certifications<ul><li>
None .</li></ul> 
These principles apply to ALL employees: 
 
SHC Commitment to Providing an Exceptional Patient &amp; Family Experience 
 
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford&rsquo;s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. 
 
You will do this by executing against our three experience pillars, from the patient and family&rsquo;s perspective:<ul><li>
Know Me: Anticipate my needs and status to deliver effective care</li><li>
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health</li><li>
Coordinate for Me: Own the complexity of my care through coordination</li></ul>
#LI-MH2
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $37.82 - $49.15 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.</div>

Supervisor, Food Services Call Center (Patient Dining)

One Imperium

The Sales and Customer Service Supervisor is responsible for leading both the Sales and Customer Service teams to drive membership growth, deliver a seamless and customer-focused experience, and oversee the daily operations of the club. The role ensures efficient facility management, high service standards, and long-term member satisfaction through effective leadership, staff development, and strict adherence to operational and safety procedures.Sales Responsibilities<ul><li>Strengthen team capabilities through coaching, training sessions, and ongoing technical and operational support.</li><li>Demonstrate a strong commitment to delivering excellent customer service and ensuring client satisfaction.</li><li>Communicate clearly and professionally in both written and verbal interactions.</li><li>Maintain strong attention to detail, adaptability, and active listening skills in all situations.</li><li>Perform effectively in a fast-paced environment while maintaining flexibility in scheduling.</li><li>Ensure all sales staff have thorough knowledge of membership packages, promotions, and club services.</li><li>Support team development through regular workshops, mentoring, and performance coaching.</li><li>Oversee daily sales activities and monitor team performance.</li><li>Review and analyze sales reports while preparing required operational documentation.</li><li>Assign tasks effectively to team members to support departmental objectives.</li><li>Ensure compliance with company policies, procedures, and operational standards.</li><li>Motivate and guide the sales team to consistently achieve and exceed targets.</li><li>Develop staff schedules and conduct regular performance evaluations.</li><li>Monitor key performance indicators such as membership conversions and retention rates.</li><li>Manage and distribute monthly membership expiry lists and oversee follow-up procedures.</li><li>Communicate promotional campaigns and offers clearly across the team and relevant departments.</li><li>Ensure team members are well informed about all club programs, facilities, and equipment.</li><li>Monitor adherence to company policies and relevant regulatory requirements.</li><li>Lead and participate in regular team meetings to review performance and align strategies.</li><li>Foster a collaborative and productive team environment.</li><li>Prepare and submit sales performance and activity reports to management.</li><li>Identify new sales opportunities and develop monthly action plans and contingency strategies.</li><li>Coordinate with operations and marketing teams by providing necessary reports and updates.</li><li>Maintain high service standards and operational efficiency at all times.</li><li>Support prospective members by conducting facility tours and assisting with registration processes when required.</li><li>Ensure exceptional customer care and service delivery across all member interactions.</li><li>Maintain and review both manual and digital membership records daily.</li><li>Address customer concerns or complaints professionally and in a timely manner.</li><li>Keep accurate and updated records of active and expired memberships.</li><li>Ensure reception areas and information boards are clean, organized, and updated.</li><li>Perform administrative tasks that support the smooth running of the facility.</li><li>Prepare and submit sales reports on a daily, monthly, and annual basis.</li><li>Report member feedback, suggestions, or complaints to relevant management teams.</li><li>Lead the team in achieving sales targets and meeting budget objectives.</li><li>Monitor staff performance and update relevant performance reports regularly.</li></ul>Customer Service Responsibilities<ul><li>Supervise receptionists and customer relations staff to ensure high service standards.</li><li>Address and resolve customer complaints efficiently while maintaining professionalism.</li><li>Provide regular training and guidance to the team on customer service excellence and conflict resolution through weekly meetings.</li><li>Monitor member feedback and suggestions, implementing improvements and adjusting service strategies where necessary.</li></ul>Job Type: Full-time

Female Sales & Customer Service Supervisor - (Arabic & English Speaker)

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