supervisor customer services

Novant Health

<div>What We Offer:
<h1 class="jobSectionHeader"><b>Supervisor NHMG Revenue Cycle Services</b></h1><div><b>
Job Title:</b> Supervisor, NHMG Revenue Cycle Services</div><div><b>
Department:</b> Revenue Cycle<br>
<b>Hours: Monday-Friday 8:00 -5PM
</b></div><div><b>Location: Whitehall Business Park, Charlotte, NC</b></div><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><div>
The Supervisor of NHMG Revenue Cycle Services is responsible for overseeing daily operational functions of the revenue cycle team, ensuring performance goals are met, and driving continuous improvement initiatives. This role focuses on data analysis, staff management, and resolving systemic and payer-related issues that impact financial performance.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><div>
Analyze operational and financial reports to monitor team performance, identify trends, and assess revenue cycle outcomes.</div></li><li><div>
Develop and implement strategies to ensure the team meets or exceeds established KPIs, productivity benchmarks, and departmental goals.</div></li><li><div>
Supervise and manage team members&rsquo; timekeeping, attendance, and scheduling to ensure adequate coverage and compliance with organizational policies.</div></li><li><div>
Provide coaching, guidance, and performance feedback to staff to support professional development and accountability.</div></li><li><div>
Identify root causes of systemic issues, workflow inefficiencies, and payer-related challenges impacting revenue cycle performance.</div></li><li><div>
Collaborate with internal departments and external payers to develop and implement effective solutions to identified issues.</div></li><li><div>
Support process improvement initiatives to enhance efficiency, accuracy, and overall financial outcomes.</div></li><li><div>
Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.</div></li></ul><h3 class="jobSectionHeader"><b>
Core Competencies</b></h3><ul><li><div>
Leadership and team development</div></li><li><div>
Strategic thinking and KPI management</div></li><li><div>
Root cause analysis and problem resolution</div></li><li><div>
Time management and organizational skills</div></li><li><div>
Collaboration and communication</div></li></ul><h2 class="jobSectionHeader"><b>
Education Requirements and Additional Skills</b></h2><ul><li><div><b>
Education: </b>High School or GED, required. 2 Year Associate Degree, preferred.</div></li><li><b>
Experience: 2 Years Revenue Cycle, Customer Service or related experience medical revenue cycle operations, required. 3 Years Revenue Cycle, Customer Service or related experience medical revenue cycle operations, preferred. Previous supervisory or leadership experience, preferred.</b></li><li><b>
Licensure/Certification</b>: Ability to successfully complete Epic training for Resolute professional billing, required. Coding Certification &ndash; CPC, RHIT or RHIA, preferred.</li><li><b>
Additional skills required:</b><ul><li>
Additional skills required: Knowledge of regulatory/governing and multi-payer standards, policies, and procedures as applied to medical office billing as well as patient and/or Insurance collection methods and procedures.</li><li>
Knowledge of/or ability to learn capitated insurance plans and coordination of medical insurance benefit requirements.</li><li>
Required computer/information systems; Epic (or comparable medical office billing system), Microsoft Office, and Payment Reconciliation Tool.<br>
</li><li>
Knowledge of or ability to learn cash control policies and procedures.</li><li>
Ability to learn to develop job descriptions, develop learning plans, give and receive feedback, assist with supporting and coaching staff, and ensure appropriate staffing needs through scheduling.<br>
</li><li>
Understanding the importance of customer feedback and its impact on core processes.<br>
</li><li>
Ability to delegate, team build, make decisions, manage and resolve conflict.<br>
</li><li>
Excellent verbal and written communication skills that is sensitive to diversities among age groups, cultures, and educational levels. Identify and communicate issues, backlogs, and/or opportunities that will directly impact revenue and patient satisfaction.<br>
</li><li>
Portray string leadership and motivational skills to guide the team to optimal performance.<br>
</li><li>
Maintain high team member satisfaction. Ability to drive/travel to multiple locations/facilities as needed.<br>
</li><li>
Work directly with other department Supervisors and payers to resolve open issues, improve processes and overall revenue cycle performance.<br>
</li><li>
Maintain ongoing education and training in coordination with all state and federal regulations and Novant policies and procedures; maintains that all team members are adequately trained and educated according to Novant policies and procedures.<br>
</li><li>
Research and develop recommendations to maximize financial gain, and streamline day-to-day operations to improve financial trends.</li><li><div>
Ability to successfully complete &amp; pass Epic training for Resolute professional billing.</div></li><li><div>
Computer literate with demonstrated expertise with Microsoft Office products. Demonstrates excellent verbal, interpersonal and written communication skills with all levels of the organization. Ability to work effectively in a diverse work group.</div></li><li><div>
Ability to effectively train new and existing team members</div></li><li><div>
Ability to design, analyze and implement processes surrounding biling, third party relationships, compliance, collections and other financial functions to ensure effective and efficient operations.</div></li></ul></li><li><div><b>
Additional Skills/Requirements (preferred):</b></div><ul><li><div>
Operationally understand and navigate the Epic system.</div></li><li><div>
Coding knowledge (CPT, HCPCS, ICD10).</div></li><li><div>
Medical Terminology.</div></li><li><div>
Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.</div></li></ul></li></ul></div>

Supervisor NHMG Revenue Cycle Services

Enterprise Rent-a-Car

<p><strong>Summary:</strong></p><p>We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at <strong>Brisbane Airport</strong>. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.</p><p></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

Cargo Line Freight And Logistics LLC (CLFL)

<p>About the Job<br/>The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management.<br/> <br/>An Ideal Candidate<br/>The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role.<br/> <br/>About Cargo Line<br/>At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development.<br/> <br/>What You&#x27;ll Be Expected to Do</p><p>1. Pricing & Quotation Management<br/>• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.<br/>• Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.<br/>• Ensure pricing aligns with company margin targets and operational feasibility.<br/>• Follow up on quotations to maximize conversion of leads into confirmed shipments.<br/> <br/>2. Customer Relationship Management<br/>• Proactively communicate with existing and potential customers to build and maintain strong business relationships.<br/>• Understand customer requirements thoroughly and offer tailored shipping solutions.<br/>• Promote value-added services to enhance profitability and customer satisfaction.<br/>• Ensure high levels of responsiveness and service quality at all times.<br/> <br/>3. Operations Execution<br/>• Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.<br/>• Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.<br/>• Monitor shipment progress and provide proactive status updates to clients.<br/> <br/>4. Technical & Industry Knowledge<br/>• Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures.<br/>• Stay updated on market rates, carrier relations, and export regulations.<br/>• Support the team with technical expertise and ensure compliance with industry standards.</p>

Supervisor – Operations & Customer Service

Htech Solution Pvt. Ltd.

<p><b>Summary</b></p><p>Oversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.</p><p><b>Reporting Relationship</b></p><p>The person will report to Lead Supervisor Operations/Manager.</p><p><b>Responsibilities</b></p><p>&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.</p><p>&middot; To implement the policies of H-tech solutions in his / her respective team.</p><p>&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.</p><ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul><p>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.</p><p>&middot; To create a sense of ownership among the employees.</p><p>&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.</p><p>&middot; Team member&rsquo;s development through additional training and goal setting as identified.</p><p>&middot; To make sure that the employees are following the schedule properly.</p><p>&middot; Maintain accurate agent performance stats and reports.</p><p>&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.</p><p>&middot; To improve and facilitate team work and coordination through effective communication within the team.</p><p>&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution</p><p>&middot; To promote professionalism in the call center environment.</p><p>&middot; Proficient in the use of Microsoft Office Suite.</p><p>&middot; To manage the d&eacute;cor and cleanliness of the call center.</p><p>&middot; Other related job responsibilities as assigned by Call Center Management.</p><p><b>Authority</b></p><ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul><p>&middot; To resolve conflicts according to company guidelines</p><p><b>Reports</b></p><p>&middot; Statistical data to analyze team&rsquo;s performance</p><p>&middot; Analytical view of team&rsquo;s KPIs and trends</p><p>&middot; Root cause Analysis of challenges and their action taken</p><p><b>Education</b></p><p>&middot; Education: Bachelor&rsquo;s Degree</p><p><b>Experience</b></p><p>&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li> call center: 3 years (Required)</li></ul><p>Work Location: In person</p>

Supervisor (Call Center)

Whole Foods Market

<div><p>A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.</p>
<div>At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service &amp; E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery &amp; pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team&rsquo;s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
<p>Job Responsibilities:</p><ul><li>
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>
Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>
Seeks awareness of relevant competitors and industry trends.</li><li>
Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>
Maintains Team Member safety and security standards.</li><li>
Ensures compliance with relevant regulatory rules and standards.</li><li>
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>
Maintains cleanliness of workspaces including staging area and coolers.</li><li>
Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>
Proactively identifies process improvement opportunities.</li><li>
Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul><p>
Job Skills</p><ul><li>
Ability to perform task management, balancing dynamic customer flows.</li><li>
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>
Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>
Capable of teaching others in a positive and constructive manner.</li><li>
Proficient with email, Microsoft Office, and operations-related applications.</li></ul><p>
Qualifications</p><ul><li>
12+ months retail experience</li></ul><p>
Physical Requirements/Working Conditions</p><ul><li>
Must be able to lift 50 lbs.</li><li>
In an 8-hour workday: standing/walking 6-8 hours.</li><li>
Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>
Work requires the following motions: bending, twisting, squatting, and reaching</li><li>
Exposure to FDA approved cleaning chemicals</li><li>
Exposure to temperatures &lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), &gt;90 degrees Fahrenheit</li><li>
Ability to work in a wet and cold environment.</li><li>
Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul>
The wage range for this position is $15.50-$29.20 Hourly, commensurate with experience. Whole Foods Market offers &quot;Whole Benefits&quot;. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person&rsquo;s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.<br>
<br>
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.<br>
<br>
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.</div></div>

Customer Service & E-Commerce Supervisor - Full Time

<div><p>A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.</p>
<div>At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service &amp; E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery &amp; pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team&rsquo;s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
<p>Job Responsibilities:</p><ul><li>
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>
Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>
Seeks awareness of relevant competitors and industry trends.</li><li>
Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>
Maintains Team Member safety and security standards.</li><li>
Ensures compliance with relevant regulatory rules and standards.</li><li>
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>
Maintains cleanliness of workspaces including staging area and coolers.</li><li>
Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>
Proactively identifies process improvement opportunities.</li><li>
Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul><p>
Job Skills</p><ul><li>
Ability to perform task management, balancing dynamic customer flows.</li><li>
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>
Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>
Capable of teaching others in a positive and constructive manner.</li><li>
Proficient with email, Microsoft Office, and operations-related applications.</li></ul><p>
Qualifications</p><ul><li>
12+ months retail experience</li></ul><p>
Physical Requirements/Working Conditions</p><ul><li>
Must be able to lift 50 lbs.</li><li>
In an 8-hour workday: standing/walking 6-8 hours.</li><li>
Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>
Work requires the following motions: bending, twisting, squatting, and reaching</li><li>
Exposure to FDA approved cleaning chemicals</li><li>
Exposure to temperatures &lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), &gt;90 degrees Fahrenheit</li><li>
Ability to work in a wet and cold environment.</li><li>
Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul>
The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers &quot;Whole Benefits&quot;. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person&rsquo;s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.<br>
<br>
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.<br>
<br>
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.</div></div>

Toll Group

<div>
 <strong>
  About Toll Group
  <br/>
  <br/>
 </strong>
 At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge &ndash; big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post &mdash; www.tollgroup.com
 <br/>
 <br/>
 <strong>
  About Global Forwarding
  <br/>
  <br/>
 </strong>
 Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving &ndash; across towns, across countries and across continents.
 <br/>
 <br/>
 <strong>
  The opportunity
  <br/>
  <br/>
 </strong>
 The Customer Service Executive acts as the primary point of contact for clients, ensuring smooth coordination of shipments and providing exceptional service throughout the logistics process. This role involves managing documentation, tracking shipments, resolving issues, and maintaining strong relationships with customers and carriers.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shipment Coordination: Handle import/export and cross-trade shipments via air and sea freight. Arrange bookings with carriers and ensure timely pickup and delivery.
  </li>
  <li>
   Customer Interaction: Respond promptly to customer inquiries regarding rates, schedules, and shipment status. Provide accurate quotations and follow up on approvals.
  </li>
  <li>
   Documentation &amp; Compliance: Prepare and verify shipping documents (Bill of Lading, Airway Bill, invoices, etc.).Ensure compliance with international trade regulations and company policies.
  </li>
  <li>
   Problem Resolution: Address and resolve transit delays, customs issues, or other operational challenges. Communicate proactively with clients about any changes or disruptions.
  </li>
  <li>
   Tracking &amp; Reporting: Monitor shipments and update customers regularly on status. Maintain accurate records in the company&rsquo;s system for all transactions.
  </li>
  <li>
   Collaboration: Coordinate with internal teams (Operations, Sales, Finance) and external partners (carriers, customs brokers).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate degree in any stream
  </li>
  <li>
   Experience: 5-10 years in customer service within freight forwarding or logistics.
  </li>
  <li>
   Strong knowledge of international shipping terms, documentation, and Incoterms.
  </li>
  <li>
   Excellent communication and problem-solving skills.
  </li>
  <li>
   Proficiency in MS Office and logistics software.
  </li>
  <li>
   Ability to multitask and work under pressure in a fast-paced environment.
  </li>
  <li>
   Procurement and pricing as required
  </li>
 </ul>
 <li>
  <br/>
  <br/>
 </li>
 <strong>
  Key Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-centric approach.
  </li>
  <li>
   Attention to detail and accuracy.
  </li>
  <li>
   Ability to prioritize and manage multiple shipments simultaneously.
  </li>
  <li>
   Team player with strong interpersonal skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What moves you?
  <br/>
  <br/>
 </strong>
 At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
 <br/>
 <br/>
 Are you excited about this role but are concerned you don&rsquo;t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you&rsquo;re interested in this role but your past experience doesn&rsquo;t align perfectly then please talk to us &ndash; you may be just the right candidate for this or other roles we have coming up.
 <br/>
 <br/>
 At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
 <br/>
 <br/>
 To find out more about us visit www.careers.tollgroup.com
 <br/>
 <br/>
 You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.
</div>


Deputy Manager - Customer Service

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