supervisor of operations

Raya CX

<div>
 Job Title: Banking Operations Supervisor Company: RayaCX Location: Alexandria, Egypt Contract Details: Full-time Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team. As a Banking Operations Supervisor, you will be responsible for overseeing and managing the daily operations of our banking department. You will work closely with the team to ensure that all processes are running smoothly and efficiently, while maintaining a high level of customer satisfaction. Key Responsibilities: - Supervise and manage the daily operations of the banking department, including customer service, cash management, and transaction processing. - Monitor and evaluate staff performance, providing feedback and coaching as needed to ensure high-quality service delivery. - Develop and implement efficient and effective operational processes and procedures to improve productivity and service quality. - Conduct regular audits to ensure compliance with banking regulations and company policies. - Collaborate with other departments to identify and address any operational issues or concerns. - Stay up-to-date with industry developments and trends, and make recommendations for process improvements. - Train and onboard new employees, providing them with the necessary tools and resources to excel in their roles. - Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution. - Prepare and present reports on departmental performance and progress to senior management. Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field. - Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role. - Excellent knowledge of banking regulations and procedures. - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Proficient in Microsoft Office and banking software. - Fluent in English, both written and spoken. If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at RayaCX and take your banking career to the next level. Apply now to be considered for this exciting opportunity.
</div>


Banking Operations supervisor | BPO

Invision Custom Solutions

<p><b>Title: CSR Supervisor- Operations TL</b><br/>All the holidays will be followed as per International US/Canada)<br/>Shift slots: Night <b>(12:00 AM - 9:00 AM)</b><br/>Working days: 6 days a week (alternate saturday or sunday)</p><p><b>Job Overview:</b><br/>The Incumbent will oversees the daily performance, handles reporting, and manages the team's operational output.<br/>This person will acts as the bridge between front-line agents and upper management by executing three core functions:</p><ul><li>Pre-Shift Checklist (Equipment &amp; Readiness)</li><li>Verifies that internet connections, backup power (UPS/generators) are fully functional.</li><li>Ensures all agent headsets, systems, and software logins (like TMS or CRM platforms) are operational before the shift kicks off.</li><li>Shift Management (Floor Control)</li><li>Manages attendance, agent schedules, and shift handovers.</li><li>Monitors live queues to ensure customer queries or dispatch issues are resolved without delay.</li><li>Post-Shift Reporting (Handover)</li><li>Compiles and delivers the End of Shift (EOS) Report to the next shift incharge.</li><li>Documents key metrics such as, resolved issues, pending deliveries, and any system downtime experienced by the team.</li></ul><p><b>Requirements:</b></p><ul><li>At least 1&ndash;2 years as (Team Lead, Supervisor, or Shift Incharge).</li><li>Prior experience in US/Canada 3PL (Third-Party Logistics), or freight forwarding is highly preferred.</li><li>Excellent spoken and written English to coordinate smoothly with International team.</li><li>Ability to step in and handle escalated calls, driver disputes, missed pick-ups, or freight rate negotiations.</li><li>Proven ability to manage a team of 8-10 agents, handle shift rosters, manage attendance, and motivate staff during stressful night hours.</li></ul><p>Application Question(s):</p><ul><li>What's your current salary and benefits?</li><li>What's your expected salary?</li><li>How soon you can join us? (Notice period)</li><li>How many years of experience do you have as CSR Supervisor in Operations?</li><li>Do you have experience in working with International teams? (yes/no)</li><li>Are you comfortable to join in the Night Shift?  Timings: 12 AM to 9 AM</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

CSR Supervisor- Operations

RATP Dev

<div><h2 class="jobSectionHeader"><b>Operations Data &amp; Investigation Supervisor</b></h2><div><ul><li><div>
Fixed-term contract</div></li><li><div>
Full-time</div></li><li><div>
At least 5 years of experience (Senior level)</div></li><li><div>
Bachelor degree</div></li><li><div>
Engineering/Maintenance Manager/Expert</div></li></ul></div></div>
<br><div><div><div><div><div><b>Operations Data &amp; Investigation Supervisor</b></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Mission
</b></h2><div><p>JOB PURPOSE:</p><p>
The Operations Data &amp; Investigations Supervisor is responsible for overseeing daily data analytics activities to support operational efficiency and business decision-making. The role involves managing the development of data standards, deploying automation tools, supervising the construction and analysis of datasets, and ensuring data is clean, accurate, and actionable. This position plays a critical role in transforming raw data into strategic insights through statistical analysis, visualization, and cross-departmental collaboration to inform investigations and operational improvements.</p></div></div><div><h2 class="jobSectionHeader"><b>
Profile
</b></h2><p></p><div><p>RESPONSIBILITIES/DUTIES Data Analytics Oversight</p><ul><li>Supervise daily data analytics operations to ensure timely and accurate delivery of datasets that inform operational and business strategies.</li><li>Oversee the construction of data sets to support trend analysis, strategic insights, and informed decision-making across the organization.</li><li>Lead efforts to build processing capacity and develop team capabilities in statistical modeling, analytical methodologies, and data interpretation. Data Standards and Automation</li><li>Develop and implement data standards to ensure consistency, reliability, and integrity of data used in operational analysis.</li><li>Deploy and manage automation tools for efficient extraction, transformation, and loading (ETL) of data from various internal and external sources.</li></ul><p></p><p>
Data Preparation and Analysis</p><ul><li>Manage the data cleaning and preparation process, including filtering, managing missing data, and formatting datasets for accurate analysis.</li><li>Conduct data exploration and statistical analysis to uncover patterns, relationships, and emerging trends that support continuous improvement initiatives. Data Visualization and Reporting</li><li>Create visual representations of data insights through charts, graphs, and dashboards to enhance data comprehension and stakeholder engagement.</li><li>Prepare clear and concise reports and presentations that translate complex data findings into actionable recommendations for decision-makers. Cross-Functional Collaboration</li><li>Collaborate with various departments to understand their data needs, translate business requirements into analytical solutions, and support data-driven decision-making.</li><li>Act as a key liaison between operations, investigations, and business units to ensure data analytics efforts align with organizational objectives.</li></ul><p></p><p>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE QUALIFICATIONS:</p><ul><li>Bachelor&rsquo;s degree in Engineering, Computer Engineering, or a related field.</li><li>High proficiency in English (spoken and written) is required. KNOWLEDGE:</li><li>Solid foundation in statistics and data interpretation.</li><li>Proficient in tools such as Excel, SPSS, SAS, Power BI, Tableau, and SQL.</li><li>Skilled in data analysis languages (e.g., Python, R).</li><li>Familiar with data preparation techniques, including cleaning and handling missing values.</li><li>Understanding of basic machine learning concepts for predictive analysis.</li><li>Capable of developing dashboards and reports for business insights.</li><li>Experienced with database systems and data visualization best practices. EXPERIENCE:</li><li>3 to 5 years of relevant experience in data analytics, or operations analysis, preferably within a supervisory or coordination role.</li></ul><p></p><p>
DESIRED BEHAVIORS &amp; EXPERIENCES</p><ul><li>Analytical Mindset: Approaches problems with data-driven thinking, using evidence and analysis to guide decisions.</li><li>Attention to Detail: Ensures data accuracy, quality, and completeness in all stages of analysis and reporting.</li><li>Proactive Leadership: Anticipates challenges in data management and takes initiative to improve processes and tools.</li><li>Effective Communicator: Clearly conveys complex data insights through visualizations, reports, and presentations tailored to various stakeholders.</li><li>Collaborative Attitude: Works closely with different teams to understand their needs and provide actionable data support.</li><li>Adaptability: Responds flexibly to shifting priorities, data demands, and evolving business requirements.</li><li>Integrity and Confidentiality: Handles sensitive data with professionalism, ensuring ethical standards and data privacy are maintained.</li><li>Continuous Improvement: Seeks opportunities to enhance data analytics capabilities and adopt best practices in tools, methods, and technologies.</li></ul></div></div></div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b><br>
Location</b></h3><p></p><div><div><div><b>
Location</b></div></div><div><b>
Address</b></div></div><p>
2 El Hegaz St, &Eacute;gypte</p></div></div></div></div><div></div>

Operations Data & Investigation Supervisor

Wesco

<div><p>As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.
</p><p><b>Responsibilities:
</b></p><ul><li>Coordinate employee work assignments to achieve inbound and outbound service requirements
</li><li>Direct achievement of performance objectives related to productivity, quality, service, and safety
</li><li>Monitor workflow, work completed, error rates and related metrics and takes corrective action
</li><li>Ensure procedures are observed, implemented, and enforced
</li><li>Confirm quality and inspection process is accurate and excess costs are eliminated
</li><li>Ensure safe working environment and follows safety regulations
</li><li>Maintain accurate time, attendance, and performance management records
</li><li>Maintain positive employee relations and morale
</li><li>Recommend performance management actions
</li><li>Assist in developing and documenting warehouse processes
</li><li>Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
</li><li>Process returned merchandise
</li><li>Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
</li><li>Develop and implements training certification programs and ensures warehouse employees receive training
</li></ul><p><b>Qualifications:
</b></p><ul><li>High School Degree or Equivalent required
</li><li>Fork Lift Certification preferred
</li><li>3 years warehouse and distribution operations experience
</li><li>1 year experience leading warehouse associates
</li><li>Ability to operate a forklift or have the ability to obtain a forklift certification
</li><li>Strong knowledge of inventory control processes
</li><li>Knowledge of electrical, construction or mechanical products
</li><li>Strong communication and interpersonal skills
</li><li>Strong time management skills
</li><li>Basic computer skills
</li><li>Attention to detail
</li><li>Ability to learn and use business planning systems
</li><li>Resolve problems in a timely manner under stressful situations
</li><li>Comfortable working in a team environment
</li><li>Ability to operate hand and power tools and equipment
</li><li>Ability to anticipate and prepare for customer needs
</li></ul><p><b>Physical Expectations:
</b></p><ul><li>Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
</li><li>Work may require excessive bending or stooping.
</li><li>Employee required to climb ladders.
</li><li>Employee required to use hand tools.
</li><li>Employee uses heavy machinery (e.g., forklift, etc.).</li></ul></div>
<br><div></div><div><div>Compensation Details $58,775 - $76,407 Annually</div></div>
<br><div>This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.<br>
<div></div><br>
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
<div><br>
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .</div></div>
<br><div>At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.<br>
<div></div><br>
Our Company&rsquo;s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.<br>
<div></div><br>
Learn more about Working at Wesco here and apply online today!<br>
<div></div><br>
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500&reg; company.<br>
<div></div><br>
<i>Wesco International, Inc., including its subsidiaries and affiliates (&ldquo;Wesco&rdquo;) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.<br>
</i><div></div><br>
<i>Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.<br>
</i><div></div><br>
<div><i>This posting is for a current, active vacancy intended for immediate hire.</i></div></div>

Supervisor - Operations

Wood

<div><p><b>The Role
</b></p><p>This is an exciting opportunity for an experienced PMC Supervisor - Operations Support with a proven track record in in the Oil and Gas Engineering industry.
</p><p><b>Our Clients and Projects
</b></p><p><b>Designing the future. Transforming the world
</b></p><p>Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.
</p><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.
<br>
Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.
</p><p><b>What we can offer
</b></p><ul><li><b>Meaningful and interesting projects </b>: Delivered to high profile clients across the Energy Sector
</li><li><b>Commitment to Diversity and Inclusion: </b>We are an organization actively committed to diversity and inclusion across our business
</li><li><b>Competitive remuneration package: </b>With regular reviews to ensure we are rewarding at the right level in line with the market
</li><li><b>Medical Insurance: </b>Ensures inpatient, and outpatient medical care is available should you require treatment
</li><li><b>Group Life and Personal Accident Insurance </b>: The company provides Life Assurance cover
</li><li><b>End of Service Gratuity </b>: In line with UAE Labor Law, all employees are eligible for an End of Service benefit
</li><li><b>The Employee Share Plan: </b>Gives you the opportunity to purchase Wood shares and receive a match from the company
</li><li><b>Long Service Award: </b>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years&rsquo; service of our employees at 5 year service milestones
</li><li><b>Commitment to continued professional development </b>: Development plans that are tailored to your individual needs and interests
</li><li><b>Global connections: </b>Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
</li><li><b>Energy Transition Academy: </b>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems &ndash; delivered by experts in their field
</li></ul><p><b>The key objectives for this role are:
</b></p><p>To supervise and control the Permit to Work (PTW) system ensuring all work activities on site are authorized, risk-assessed, and executed safely in compliance with ADNOC HSE standards, project procedures, and regulatory requirements.</p></div>
<br><div><ul><li>Supervise the issuance, monitoring, and closure of work permits for all construction and maintenance activities
</li><li>Ensure permits are issued in accordance with ADNOC PTW procedures and project HSE requirements
</li><li>Verify that all required risk assessments, method statements, and safety documents are attached before permit approval
</li><li>Maintain strict control over simultaneous operations (SIMOPS) activities
</li><li>Coordinate with construction, operations, HSE, and contractor teams before permit issuance
</li><li>Conduct site verification to confirm work conditions match permit requirements
</li><li>Ensure conflicting permits or hazardous activities are identified and controlled
</li><li>Ensure all activities comply with ADNOC HSE standards, PTW procedures, and safety regulations
</li><li>Verify isolation certificates, gas testing results, and safety precautions before issuing permits
</li><li>Stop work if unsafe conditions are identified
</li><li>Supervise the permit office operations and ensure proper documentation control
</li><li>Maintain permit registers, logs, and records for auditing purposes
</li><li>Monitor permit validity and ensure timely suspension, extension, or cancellation
</li><li>Conduct regular worksite inspections to ensure work is performed as per permit conditions
</li><li>Monitor high-risk activities such as: Hot work, Confined space entry, Excavatio, Lifting operations, Electrical isolation
</li><li>Provide PTW system training and guidance to contractors and project personnel
</li><li>Support the implementation of ADNOC HSE policies and safe work practices
</li><li>Prepare daily permit reports and activity logs
</li><li>Report permit violations, safety issues, and incidents to the HSE Manager</li></ul></div>
<br><div><p><b>What makes you remarkable
</b></p><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
</p><p><b>Expected:
</b></p><ul><li>Bachelor&rsquo;s Degree or Diploma in Engineering (Mechanical, Electrical, Civil, or related discipline)
</li><li>Minimum 10 years of experience in oil &amp; gas onshore projects
</li><li>At least 5 years&rsquo; experience as Permit Issuer / Area Authority
</li><li>Strong experience on ADNOC Onshore projects is mandatory
</li><li>ADNOC Permit to Work (PTW) Issuer / Area Authority Certification
</li><li>H2S Awareness
</li><li>IOSH / NEBOSH (preferred)
</li><li>First Aid &amp; Fire Fighting</li></ul></div><p></p>
<br><div><div>Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 45 countries, employing around 25,000 people. www.woodplc.com<br>
</div><div></div><br>
<div><b>Diversity Statement
</b></div><div>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</div></div>

Supervisor - Operations Support

noon

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 </p>
 <p>
  noon&rsquo;s mission: Ring every doorbell, everyday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll do:
  </strong>
 </p>
 <ul>
  <li>
   Responsible for team building by ensuring maximum productivity while maintaining high quality service standards with developing a responsible team to take challenges.
  </li>
  <li>
   Performance management by developing key performance indicators to measure productivity &amp; effectiveness of operations with RCA of any issues.
  </li>
  <li>
   Ownership for the entire order fulfillment cycle and managing timely transfers and inbounding of regular stock.
  </li>
  <li>
   Cross-functionally coordinating and collaborating across different teams within noon (commercial, logistics, seller ops, vendors and in stock)
  </li>
  <li>
   Able to lead, motivate and develop a team operative within grocery fulfillment operations, ensuring that the highest standards are being achieved in all areas for all staff. This will include performance, disciplinary and absence management
  </li>
  <li>
   Reports &amp; statistics Ensure timely correspondence, reports, statistics related to the warehouse operations are shared across at all levels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll need:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in supply chain or similar role
  </li>
  <li>
   Minimum 3 years of experience in E-commerce in a related field
  </li>
  <li>
   Ability to write, speak and present effectively and persuasively.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Supervisor

Hidayet Trading LLC

<div></div><div><div><h3 class="jobSectionHeader"><b>Job Summary</b></h3>
<p>
Manage the direct reports to ensure efficient handling of administrative functions related to operations. Customer support officer for all key accounts.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Streamline the operational admin processes and look for continuous improvement</li>
<li>Liaise with all the supporting function (IT/Finance/HR etc) for operations related matters</li>
<li>Plan the manpower accurately in coordination with project lead and update the operations master database</li>
<li>Communicate effectively with the Camp Boss / Supervisors to ensure technicians are mobilized to project site and that all time sheets/leave applications and other forms are submitted in a timely manner</li>
<li>Submit the monthly attendance report and OT details to HR in a timely manner</li>
<li>Organize NOC/special pass/certification requirement, etc. by liaising with the respective supporting functions and clients</li>
<li>Manage the direct reports to ensure the smooth functioning of operations administrative activities</li>
<li>Provide key customers with timely updates and handle all queries with high standards of professionalism</li>
<li>Closely work with project lead /supervisors to ensure technicians scheduling/deployment to site is carried out in the most effective/timely way</li>
<li>Organize project kick off meeting for new projects and conduct weekly meetings to discuss the status of ongoing projects</li>
<li>Prepare and submit the Bi-Weekly report on projection of standby technicians to the sales team for effective selling of labour hours and improved utilization</li>
<li>Develop/Implement effective technicians leave planning tool and maintain leave calendar</li>
<li>Refine all the existing Operational administrative templates and develop new ones as required</li>
<li>Work closely with QHSE and various divisions in effective handling of internal/external audits</li>
<li>Work closely with stores and purchase dept to establish standard contracts for consumables and frequently required PPEs</li>
<li>Come up with new ways of capturing project data and effectively tracing the profitability</li>
<li>Prepare effective schedule of drivers to ensure transportation of technicians are carried out in timely manner</li>
<li>Coordinate with stores for project mobilization &amp; de-mobilization</li>
<li>Maintain details of leased vehicles and ensure renewal of petrol card etc on timely manner</li>
<li>Monitor optimal usage of leased vehicles</li>
<li>Prepare and submit the departmental operational KPI monthly report to the operations manager</li>
<li>Ensure all necessary documentations are carried out as per the company policy/customer requirement</li>
<li>Assist in the yearly performance management system</li>
<li>Manage the development of direct reports and monitor their individual performance</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li> Minimum 5 years of experience in managing administration tasks</li>
<li>Effectively managed a team size of 2 to 3</li>
<li>Prior experience in handling customer</li>
<li>High proficient in using excel</li></ul></div></div>
<br><ul><li><b>Company: </b>Hidayet Trading LLC</li>
<li><b>Employment Type: </b>Full Time</li>
<li><b>Experience: </b>5 Years
</li><li><b>Job Type: </b>Admin</li></ul>

Customer Service & Admin Supervisor - Operations

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