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supervisor service management assurance

اورنچ مصر

<div>About the job Supervisor, Service Management Assurance
<div>Purpose of the job

Provide Architecture Solutions, implementing, administering &amp; customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.

Duties and responsibilities

<ul><li>Develop technical solutions and systems (HW&amp;SW) for Service management department to inssure compliancy with ITIL v3 standards &amp; document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.</li><li>
Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in solving technical problems affecting subscribers).</li><li>
Design and implement the integrations between OpenText Service Manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic trouble ticketing and fault management notifications and alerts to comply with Orange standards.</li><li>
Automate different request forms used internally in Orange to limit paper-work usage and reduce related OPEX costs.</li><li>
Support Service Management Assurance administrators in troubleshooting of complex technical issues.</li><li>
Receive emails of issues from SM users and solve them.</li><li>
Implement service management systems.</li><li>
Administrate all service management systems.</li><li>
Responsible for Service Management systems deployments:</li><li>
Handle SM notifications solution (Telalert) development, operations and support.</li></ul>

Job specification

Education

<ul><li>Bachelor of Computer Science.</li></ul>

Experience
<ul><li>
Minimum 3 years of experience in telecommunication field, 1 of which in (System Integration &amp; Network Management field, &amp; operating systems and Database administration or any IT system administration) including 1 year experience in JavaScript.</li></ul>

Skills and abilities

<ul><li>Fluent English both spoken and written.</li><li>
Excellent computer programming skills.</li><li>
Good communication skills.</li><li>
Ability to develop accurate reports.</li><li>
Good Reporting and organization skills.</li><li>
Good presentation skills.</li><li>
Very good in MS-SQL.</li><li>
Good Knowledge SNMP protocol.</li><li>
Good Knowledge of Systems integrations and system architect (Application Servers, DB, Load Balancers)</li><li>
Web developing or ASP Knowledge is Value added</li></ul></div></div>

Supervisor, Service Management Assurance

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management and Monitoring:
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
 </li>
 <li>
 Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
 </li>
 <li>
 Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
 </li>
 <li>
 Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
 </li>
 <li>
 Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
 
 
 </li>
 </ul>
 
 Team Leadership And Development
 
 
 
 <ul>
 <li>
 Supervise the daily activities of the QA team, providing guidance and support .
 </li>
 <li>
 Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
 </li>
 <li>
 Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
 </li>
 <li>
 Be involved in the hiring and onboarding process for new QA Analysts and agents .
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
 </li>
 <li>
 Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
 </li>
 <li>
 Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
 
 
 </li>
 </ul>
 
 Collaboration And Process Improvement
 
 
 
 <ul>
 <li>
 Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
 </li>
 <li>
 Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
 </li>
 <li>
 Excellent leadership, communication, and coaching abilities to motivate and develop a team .
 </li>
 <li>
 Deep knowledge of call center operations and quality assurance processes .
 </li>
 <li>
 Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_337
 
 
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Supervisor

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

EVA pharma

<div>
 
 Join EVA Pharma, a leading pharmaceutical company committed to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are dedicated to fostering a supportive and innovative environment for our team members.
 
 
 We are seeking a detail-oriented and organized
 
 QA Administration &amp; Document Review Specialist
 
 to join our dynamic Quality Assurance team.
 
 
 The ideal candidate will ensure that the documentation and records adhere to regulatory standards, while contributing to the overall quality management system.
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review and approve Quality Assurance documents, including SOPs, specifications, and validation protocols, ensuring compliance with regulatory standards
 </li>
 <li>
 Maintain an organized document control system to manage the lifecycle of quality documents from creation to archiving
 </li>
 <li>
 Support ongoing training initiatives by ensuring that relevant documentation is accessible and up to date
 </li>
 <li>
 Coordinate internal audits for documentation practices and assist in preparation for external audits
 </li>
 <li>
 Collaborate with cross-functional teams to address any documentation-related issues and promote a culture of quality
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 0-2 years of experience in quality assurance, document control, or regulatory compliance within the pharmaceutical industry
 </li>
 <li>
 Problem Solving and Analytical Thinking
 </li>
 <li>
 Excellent attention to detail and organizational skills, with the ability to manage multiple priorities and meet deadlines
 </li>
 <li>
 Effective communication and interpersonal skills to work collaboratively with various teams
 </li>
 <li>
 Proficient in Microsoft Office Suite and familiar with quality management software
 </li>
 </ul>
</div>

QA Administration & Document Review Specialist

Appgain

APPGAIN is seeking an enthusiastic and detail-oriented Junior SW Tester Technical Support specialist to join our growing team. This entry-level on-site role is an excellent opportunity for individuals looking to build a career at the intersection of software quality assurance and technical customer support. You will assist in ensuring the quality and stability of our software products while providing initial technical assistance to our users under guidance.Responsibilities:Issue Reproduction &amp; Diagnosis:<ul><li>Assist in reproducing and documenting technical issues reported by customers or identified through internal testing.</li><li>Gather basic information from users regarding reported problems.</li><li>Learn to identify potential root causes of software defects with supervision.</li></ul>Technical Support:<ul><li>Provide initial technical assistance to end-users via various channels (email, chat, ticketing system) for common issues.</li><li>Follow established troubleshooting steps and provide clear, basic solutions.</li><li>Escalate complex or unresolved issues to mid-level or senior technical support/development teams, ensuring all relevant information is documented.</li></ul>Quality Assurance &amp; Testing:<ul><li>Execute pre-defined test cases for functional and regression testing to validate bug fixes and new features.</li><li>Document test results and identified defects accurately in issue tracking systems.</li><li>Learn and apply basic software testing methodologies.</li></ul>Documentation &amp; Knowledge Management:<ul><li>Assist in maintaining and updating knowledge base articles, FAQs, and troubleshooting guides.</li><li>Document customer interactions and basic technical problems.</li></ul>Collaboration &amp; Communication:<ul><li>Collaborate with team members (software developers, QA engineers) to learn and contribute to issue resolution.</li><li>Communicate technical information clearly and patiently to users and internal teams.</li><li>Participate actively in team meetings to understand project progress and support trends.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience (e.g., relevant certifications, bootcamp completion).</li><li>2 year of experience in a technical support and software testing role</li><li>Good understanding of software testing concepts and methodologies (e.g., manual testing).</li><li>Familiarity with ticketing systems (e.g., Jira, Odoo) and/or bug tracking tools.</li><li>Good problem-solving and analytical skills, with attention to detail.</li><li>Strong written and verbal communication skills, with a willingness to learn how to explain technical concepts effectively.</li><li>Ability to follow instructions, learn quickly, and work effectively as part of a team.</li><li>A strong desire to grow and develop skills in both software quality assurance and technical support.</li></ul>Preferred Qualifications :<ul><li>Basic understanding of Agile/Scrum development methodologies.</li><li>Experience with customer-facing roles.</li></ul>work type : on sitework location : gizaJob Type: Full-timeApplication Question(s):<ul><li>How many years of work experience do you have in manual testing ?</li><li>How many years of work experience do you have in creating test cases and bug report, Postman in API testing ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> Technical Support: 1 year (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Junior Software Tester

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented Senior Quality Control Specialist to join our dynamic team.
The ideal candidate will play a crucial role in maintaining the highest quality standards in our products and processes.
Key Responsibilities:<ul><li>
Investigate deviations, non-conformities, and out-of-specification results to identify root causes and implement corrective actions.</li><li>
Collaborate with production and quality assurance teams to ensure timely resolution of quality issues and enhance product quality.</li><li>
Assist in stability studies and evaluate shelf-life data for finished products.</li><li>
Monitor compliance with Good Manufacturing Practices (GMP) and quality standards throughout the production process.</li><li>
Participate in internal and external audits, providing necessary documentation and support.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Science, Biochemistry, or a related field.</li><li>
2-4 years of experience in quality control or quality assurance within the pharmaceutical or related industry.</li><li>
Ability to work effectively in a team environment and adapt to changing priorities.</li></ul></div>

Senior Quality Control Specialist

<div>
 
 Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a knowledgeable and dedicated
 
 Microbiology Specialist
 
 to join our team.
 
 
 The ideal candidate will play a crucial role in maintaining the quality and safety of our products through rigorous microbiological analysis and quality assurance.
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct microbiological testing on raw materials, in-process samples, and finished products in accordance with relevant regulatory standards
 </li>
 <li>
 Develop, validate, and implement microbiological testing methods, ensuring compliance with GMP and quality assurance protocols
 </li>
 <li>
 Monitor environmental conditions within production areas and laboratories, ensuring compliance with microbiological standards
 </li>
 <li>
 Investigate and resolve microbiological product complaints, deviations, and sterility failures, providing comprehensive reports and recommendations
 </li>
 <li>
 Support the development and execution of continuous improvement initiatives related to microbiological practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Master's or Bachelor's degree in Science, Pharmacy, or a related field
 </li>
 <li>
 0-2 years of experience in microbiology within the pharmaceutical, biotechnology, or related industries
 </li>
 <li>
 Strong analytical skills with proficiency in laboratory techniques and equipment
 </li>
 <li>
 Detail-oriented with a commitment to accuracy and compliance
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 </ul>
</div>

Microbiology Specialist

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