supervisor tellers

Centennial Bank

<div>GENERAL DESCRIPTION OF POSITION

The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Lift coin bags up to 50 lbs. 
2. Assigns work duties and work schedules to tellers. 
3. Monitors cash limits in teller stations and branch and makes appropriate shipment decisions. 
4. Provides approval on other teller's transactions. 
5. Monitors and reports various activity for the branch; e.g. teller outages, transactions as assigned. 
6. Review timecards and track absences and tardiness and communicate to supervisor. 
7. Provides guidance to tellers relating to operational and auditing policies and procedures. 
8. Participate in goal setting and attaining established goals. 
9. Identify and provide staff training. 
10. Coach staff to cross sell bank products and services. 
11. Assists tellers in resolving service problems, complex inquiries and other customer issues. 
12. Perform all duties of a Sr. Teller. 
13. Serves as back up for CSR as required. 
14. Completes all required monthly audit reports and ensures compliance. 
15. May be required to work an alternative location within the region or market. 
16. The ability to work in a constant state of alertness and in a safe manner. 
17. Completes required BSA/AML training and other required compliance training as assigned. 
18. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Some outside banking related courses

SOFTWARE SKILLS REQUIRED

Basic: 10-Key, Payroll Systems, Spreadsheet, Word Processing/Typing

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a small group (3-7) of employees, usually of lower classifications. Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time. Content of the work supervised is of non-technical nature, but presents numerous situations to which policies and precedents must be interpreted and applied.

Supervises the following departments: None

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

May be required to work an alternative location within the region or market</div>

Teller Supervisor

New Hampshire Mutual Bancorp

<div>
 
 Company:
 
 MVSB
 
 
 
 Title:
 
 BankTeller Supervisor
 
 
 
 Location:
 
 Meredith, New Hampshire
 
 
 
 Position Details:
 
 Full Time
 
 
 
 MVSB
 
 has a career growth opportunity for an experienced retail banking professional. Our Rt. 104 branch in Meredith , NH is hiring a
 
 Bank
 
 
 Teller Supervisor.
 
 If you lead by example, enjoy coaching others, and take pride in delivering an outstanding customer experience, we would love to meet you.
 
 
 
 In 2025, MVSB was recognized as 1st Place for "Best Place to Work" by the Laconia Daily Sun's Best of the Lakes Region.
 
 
 
 We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
 
 
 
 Hourly rate negotiable based on level of experience
 
 
 
 Bank Teller Supervisor : $24.00 - $29.00
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Responsible for the overall supervision and accountability of the teller line staff and functions
 </li>
 <li>
 Performs and oversees a variety of duties to provide bank customers with quality service on a variety of transactions
 </li>
 <li>
 Develops customer relationships by determining customer needs and effectively communicating financial products and services to meet those needs
 </li>
 <li>
 Opens and closes the branch on a rotating basis
 </li>
 <li>
 Coaches, supports and motivates tellers to participate in referral and sales initiatives
 
 
 </li>
 </ul>
 
 JOB REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Two to five years of retail banking experience
 </li>
 <li>
 Strong Knowledge of general banking practices
 </li>
 <li>
 Proficient experience in computer desktop applications
 </li>
 <li>
 Strong verbal and written skills with excellent interpersonal skills
 </li>
 <li>
 Knowledgeable about bank products, services and regulatory requirements applicable to teller procedures
 </li>
 <li>
 Strong advocate of relationship selling and quality service
 </li>
 <li>
 Possess analytical and negotiation skills in order to resolve difficult customer and staff issues
 </li>
 <li>
 Ability to work Saturdays and travel between branch locations as needed
 
 
 </li>
 </ul>
 We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
 
 
 We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
 
 
 We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
</div>

Bank Teller Supervisor

MVSB (Meredith Village Savings Bank)

<div>
 &nbsp;
 
 
 
 Company:
 
 MVSB
 
 
 
 
 Title:
 
 &nbsp;Bank Teller Supervisor
 
 
 
 
 Location:
 
 &nbsp;Moultonborough, New Hampshire
 
 
 
 
 Position Details:
 
 &nbsp;Full Time
 
 
 
 
 
 
 MVSB
 
 &nbsp;has a career growth opportunity for an experienced retail banking professional. Our Moultonborough, NH branch&nbsp;is hiring a
 
 Bank T
 
 
 eller Supervisor.
 
 If you lead by example, enjoy coaching others, and take pride in delivering an outstanding customer experience, we would love to meet you.
 
 
 
 
 In 2025, MVSB was recognized as 1st Place for "Best Place to Work" by the Laconia Daily Sun's Best of the Lakes Region.
 
 
 
 
 &nbsp;
 
 
 
 We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!&nbsp;
 
 
 
 
 
 Hourly rate negotiable based on level of experience
 
 
 
 
 Bank Teller Supervisor: $24.00 - $29.00
 
 
 
 
 &nbsp;
 
 
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 
 <ul>
 
 <li>
 Responsible for the overall supervision and accountability of the teller line staff and functions
 </li>
 
 <li>
 Performs and oversees a variety of duties to provide bank customers with quality service on a variety of transactions
 </li>
 
 <li>
 Develops customer relationships by determining customer needs and effectively communicating financial products and services to meet those needs
 </li>
 
 <li>
 Opens and closes the branch on a rotating basis
 </li>
 
 <li>
 Coaches, supports and motivates tellers to participate in referral and sales initiatives
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 
 <ul>
 
 <li>
 Two to five years of retail banking experience
 </li>
 
 <li>
 Strong Knowledge of general banking practices
 </li>
 
 <li>
 Proficient experience in computer desktop applications
 </li>
 
 <li>
 Strong verbal and written skills with excellent interpersonal skills
 </li>
 
 <li>
 Knowledgeable about bank products, services and regulatory requirements applicable to teller procedures
 </li>
 
 <li>
 Strong advocate of relationship selling and quality service
 </li>
 
 <li>
 Possess analytical and negotiation skills in order to resolve difficult customer and staff issues
 </li>
 
 <li>
 Ability to work Saturdays and travel between branch locations as needed
 </li>
 
 </ul>
 
 
 
 
 
 
 We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
 
 
 
 &nbsp;
 
 
 
 We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
 
 
 
 We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
 
</div>

First Citizens Bank

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div> 
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div> 
A successful candidate will demonstrate:</div><div></div><div> 
Management Skills: Capable of managing and developing members on a team to ensure operational soundness</div><div>
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions</div><div>
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</div><div>
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div>
Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks</div><div>
Influence: Capable of building rapport with different personalities to drive positive results</div><div>
Agility: Able to process information and move quickly through problem resolution</div><div>
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li><li>
Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management</div><div></div><div> 
Preferred Area of Experience: Management or supervisory experience</div><div></div><div> 
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management</div><div></div><div> 
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Operations Services Supervisor (Teller Manager)

Oriental Bank

<div>The Associate, Retail Channels (Teller Lead), contributes to the overall success of the branch by providing support and advice to the Associate Tellers with the efficient daily operation of the branch. Leads by example and encourage a customer center behavior within the team based on the Bank&rsquo;s service culture and protocols. Support branch objectives through the generation of effective referrals. Position works on-site based in San Juan PR.
MAJOR DUTIES &amp; RESPONSIBILITIES:
 <ul><li>Ensures daily branch operations over cash, values, wire transfers and monetary instruments according to policies and procedures by completing established reports, logs and daily established tasks. Take action over any discrepancies or noncompliance.</li><li>
 Provides assistance and support to the Manager Service &amp; Operations including but not limited with: Scheduling Associate Tellers availability based on customers branch volumes, teller differences, GL accounts reports, prepare and receive branch cash requisitions, among others.</li><li>
 Verify and authorize transactions within the established limits.</li><li>
 Provides advice and coaching to the Associate Tellers team with daily operations and activities.</li><li>
 Provides prompt, courteous and efficient services to customers with precision and accuracy adhering to all accounting, operational and security procedures and practices established by management.</li><li>
 Encourage branch compliance with bank regulations, requirements, policies and procedures, including but not limited to Bank Secrecy Act and Anti Money Laundering requirements.</li><li>
 Processes all types of deposit accounts, wire transfers, payments, among other transactions.</li><li>
 Support the financial institution&rsquo;s customers retention strategies.</li><li>
Provides prompt, courteous and efficient services to the organization&rsquo;s internal and external customers with precision and accuracy adhering to all procedures and practices established by management and encourage Associate Tellers staff follows established guidelines.</li><li>
 Ensures compliance with policies and procedures in financial transactions, and make sure Associate Tellers staffs adheres to established processes.</li><li>
Promotes and provides information on the organization&rsquo;s products and services.</li><li>
Promotes with customers Digital Migration and Adoption and encourage the same behavior within the Associate Tellers team.</li><li>
Identifies cross-selling opportunities and perform customers referrals to appropriate sales team member.</li><li>
Encourage referrals effectiveness within the Associate Tellers.</li><li>
Other duties may be assigned.</li></ul>
EDUCATION AND EXPERIENCE:
<ul><li>Bachelor&rsquo;s Degree in Business Administration, Accounting, Finance or related subject required.</li><li>
Two (2) year experience in a similar role required. Experience in the banking industry highly desirable.</li><li>
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.</li><li>
Knowledge and experience in banking industry operating policies, procedures and regulations required.</li><li>
Service and results oriented, with extensive interpersonal skills.</li><li>
Must be able to observe quality standards as well as analyze business needs and understand the operational workflow.</li><li>
Fully bilingual &ndash; English and Spanish (verbal and written) preferred.</li><li>
Proficiency in MS Office (Excel, Power Point, Word) and other business applications required.</li><li>
Ability to work collaboratively and effectively with diverse staff, colleagues, and clients.</li><li>
Availability and flexibility to adhere to branch schedule and operations.</li></ul>
WORK AUTHORIZATION &amp; ELEGIBILITY:<ul><li>
Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.</li><li>
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.</li></ul>
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
Recruitment Privacy Statement
Compliance Posters</div>

Associate, Retail Channels (Teller Lead)

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div> 
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div> 
A successful candidate will demonstrate:
</div><ul><li>Management Skills: Capable of managing and developing members on a team to ensure operational soundness</li><li>
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions</li><li>
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</li><li>
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li>
Influence: Capable of building rapport with different personalities to drive positive results</li><li>
Sales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li>
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences</li></ul>
Responsibilities:
<ul><li>Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team</li><li>
Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<ul><li>Basic Qualifications:<ul><li>
Bachelor's Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR</li>
High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management 
<li>
</li></ul></li><li>
Additional Required Skills and Experiences:<ul><li>
❗ MUST HAVE: 1+ years of recent experience in Retail Bank operations</li><li>
1+ years of recent cash-handling experience ($USD)</li><li>
Comfortability with engaging in sales conversations with current and prospective clients 
</li></ul></li><li>
Preferred Skills and Experiences:<ul><li>
Financial literacy</li><li>
Knowledge of retail banking products and services</li></ul></li></ul><div> 
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1</div></div><div></div>

GREENVILLE SAVINGS BANK

Bank Teller/e-Banking Assistant Position OverviewGreenville Savings Bank has an opening for a bank teller/e-Banking assistant. The work hours for this position are between 35 - 40 hours per week Monday &ndash; Friday at our Greenville main office location. At Greenville Savings Bank, we pride ourselves on continuing our tradition of providing hometown banking since 1911. Our mission is to offer an alternative to the &ldquo;big bank&rdquo; environment. We&rsquo;re proud to offer competitive loan and deposit rates to our customers, online banking, and friendly personalized service to our customers. As a Bank Teller within GSB&rsquo;s organization, you will provide exceptional customer service, accurately perform customer transactions while building strong customer relationships.Job Description Tellers process basic financial transactions including deposits, withdrawals, transfers, loan payments, night deposits, mail, and currency transaction reports. Maintains accurate daily transactions and balances to them researching any outages. Tellers are responsible for balancing a drawer accurately and timely without assistance. Possess basic clerical and computer processing skills with cash handling experience. Strong customer service skills with attention to detail as well as strong verbal communication skills.The e-Banking assistant may perform various back-office duties to assist the e-Banking team. Answering incoming customer service calls including debitcard support and assisting personal and business online banking customers (OLB) with their online account. Assisting new customers with OLB enrollments and unlocking existing customers accounts. Knowledge of bank deposit products and services is required.Primary responsibilitiesTellerGreet customers and perform various types of teller transactions. Performs other duties as requested by the Teller Supervisor or as required for efficient branch operations. Provide friendly, prompt, efficient service to customers. Accurately perform transactions as well as display thorough knowledge of bank products and services. Enforce established bank policies and procedures. A list of the daily duties includes but is not limited to the following:&middot; Processing deposits, withdrawals and loan payments&middot; Cashing checks &amp; verifying check endorsements&middot; Verifying cash in and cash out of teller drawer&middot; Balance daily within acceptable guidelines&middot; Accurate scanning of negotiable instruments and transaction tickets&middot; Resolve customer issues and concerns&middot; Provide customer support by answering customer telephone inquiries&middot; Perform closing duties&middot; Perform and adhere to all Bank regulations-Perform opening &amp; closing duties of the branch-Comply with all requirements of the Bank Secrecy Act- Follow all security procedures.e-Banking AssistantProvide Online Banking/Mobile Banking/Bill Pay and Debit card support<ul><li>Perform password resets, reset lock-out sessions</li><li>Assist customers with new OLB account setup</li><li>Assist customers to resolve and manage Bill Pay cases</li><li>Daily resolution of &ldquo;Contact Us&rdquo; emails</li><li>Assist customers with Fraud Claims on accounts</li><li>Assist customers with debit card issues</li></ul>Competencies- Accuracy and Attention to Detail&middot; Customer Service&middot; Knowledge of GSB Banking Products and ServicesE.O.E.Job Type: Full-timePay: $15.50 - $17.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>banking: 1 year (Preferred)</li></ul>Work Location: In person

Bank Teller/e-Banking Assistant

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Teller Supervisor

Bank Teller Supervisor

Bank Teller Supervisor

Operations Services Supervisor (Teller Manager)

Associate, Retail Channels (Teller Lead)

Operations Services Supervisor (Teller Manager)

Bank Teller/e-Banking Assistant