supervisor tellers

Prosperity Bank

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>External Applicants: Please apply through Prosperity Bank's Career Center at </b>https://www.prosperitybankusa.com/Careers<b>.</b><b> Applying through any other source may prevent Prosperity from receiving your application. </b><b>Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. </b><b>Prosperity Bank is an Equal Opportunity Employer.</b></div><div><div><div><br>
<div><div>
<b>POSITION PURPOSE</b><br>
Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.<p></p><p><b><br>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><p><b>
Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.</b></p><ul><li>
Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed.</li><li>
Coordinates Teller operations by assisting in assigning work and distributing workflow.</li><li>
Answers Teller&rsquo;s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.</li><li>
Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.</li><li>
Performs Teller paying and receiving functions as required. Receives deposits and loan payments. Prepares proper receipts.</li><li>
Maintains an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area</li><li>
Experienced in Windows and Excel spreadsheet applications.</li><li>
Monitors needs of New Accounts and provides back up as necessary</li></ul><p><b>
Assumes responsibility for ensuring and effectively performing customer service functions.</b></p><ul><li>
Ensures that customer service functions are performed in accordance with established policies and standards.</li><li>
Resolves customers&rsquo; requests, problems, and questions promptly or refers appropriately.</li><li>
Presents and explains Bank services and products to customers and assists in meeting their financial needs. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.</li><li>
Receives and directs customers and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the Bank's professional reputation. Maintains privacy of customer account information.</li><li>
Actively cross sells Bank products and services.</li></ul><p><b>
Effectively supervises area personnel, ensuring optimal performance.</b></p><ul><li>
Provides leadership to personnel through effective objective setting, delegation, and communication.</li><li>
Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.</li><li>
Provides personnel with sales training according to Prosperity&rsquo;s sales philosophy</li><li>
Monitors tellers to insure compliance with policy, procedures and sales culture</li><li>
Tracks individual employee progress and assists with performance appraisals as required. Provides support and suggestions for employee improvement.</li><li>
Assists and supports personnel as needed.</li><li>
Assume the management role in the absence of the lobby manager.</li></ul><p>
 <b>Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.</b></p><ul><li>
Coordinates Teller duties and responsibilities with related functions within and outside of the branch.</li><li>
Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.</li><li>
Completes required reports and related documents promptly and accurately.</li><li>
Attends meetings as required.</li></ul><p>
 <b>Assumes responsibility for related duties as required or assigned.</b></p><ul><li>
Ensures that work areas and equipment are clean and well maintained.</li><li>
Performs procedures for opening and closing of operations, including vault, alarm, and door duties.</li><li>
Replaces Tellers as needed.</li><li>
Performs related clerical functions as required.</li></ul><p><b>
PERFORMANCE MEASUREMENTS</b></p><p>
1. Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
<br>
2. Security procedures are understood and adhered to by all Tellers.<br>
3. Monies are balanced and any discrepancies promptly resolved.<br>
4. Tellers are appropriately directed, assisted, and supported.<br>
5. Good business relations exist with customers. Customers' problems or questions are courteously and promptly resolved.<br>
6.Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.<br>
7. Required reports and records are accurate, complete, and timely.<br>
8. The Bank&rsquo;s professional reputation is maintained and conveyed.<br>
9.Transaction levels, balancing, errors, etc. are in line with Bank standards.</p><div><b>
QUALIFICATIONS</b></div><div></div><div><b><br>
EDUCATION/CERTIFICATION: </b>High school graduate or equivalent.</div><div><b>
REQUIRED KNOWLEDGE:</b></div><div>
A thorough knowledge of Teller operations and procedures.</div><div>
Good understanding of Bank operations</div><div>
Understanding of Bank philosophy.</div><div>
Knowledge of basic accounting.</div><div><b>
REQUIREMENTS:
</b></div><div>Minimum of 2.5 years successful Teller experience</div><div>
Same requirements as a Teller III</div><div>
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center</div><div>
Completes Teller Performance Score Cards, if applicable to Banking Center</div><div>
Completes Teller Assessments</div><div>
Assists with operational audits</div><div>
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager</div><div></div><div><b><br>
REQUIRED KNOWLEDGE</b></div><div><b>
PROFICIENCIES:</b></div><div>
All aspects of the Teller line</div><div>
General New Account knowledge and Online Banking</div><div>
Ability to help customers with Teller and Personal Banker duties.</div><div>
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team</div><div>
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.</div><div>
Maintains all retention and logs to the standard of the bank.</div><div><b>
ENHANCED KNOWLEDGE:</b></div><div>
All aspects of Personal Banker position with intention of becoming a Personal Banker</div><div>
All aspects of the branch with the intention of becoming a Banking Center Manager</div><div>
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.</div><div><b>
SKILLS/ABILITIES:</b><b>
</b></div><div>Excellent communication and leadership skills.</div><div>
Supervisory and training abilities.</div><div>
Uses good judgement for sound decisions.</div><div>
Professional appearance, dress, and attitude.</div><div>
Solid math skills.</div><div>
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.</div><div></div><div><b><br>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
TALKING: </b>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</div><div><b>
AVERAGE HEARING: </b>Able to hear average or normal conversations and receive ordinary information.</div><div><b>
REPETITIVE MOTION: </b>Movements frequently and regularly required using the wrists, hands, and/or fingers.</div><div><b>
FINGER DEXTERITY:</b> Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.</div><div><b>
AVERAGE VISUAL ABILITIES:</b><b> </b>Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</div><div><b>
PHYSICAL STRENGTH: </b>Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)</div><div></div><div><b><br>
WORKING CONDITIONS</b></div><div><b>
NONE: </b>No hazardous or significantly unpleasant conditions (such as in a typical office).</div><div></div><div><b><br>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
REASONING ABILITY:</b> Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.</div><div><b>
MATHEMATICS ABILITY: </b>Ability to perform basic math skills, use decimals to compute ratios and precents, and to draw and interpret graphs.</div><div><b>
LANGUAGE ABILITY:</b> Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.</div><div>
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.</div><div>
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<p></p>
Hours: Monday - Friday Monday - Friday 7:30 AM - 4:30 PM.
<br>
40 hours per week</div>

Teller Supervisor (Full Time) - Early

Langley Federal Credit Union

<p>Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.<br/></p><p>Langley Federal Credit Union is one of the 100 largest credit unions in the United States, with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.<br/></p><p>Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:<br/></p><p>Investing in You:<br/></p><p>Educational Assistance, encompassing books, lab fees, registration costs, and more.<br/>Support for Student Loan Repayment.<br/>Abundant Career Growth Opportunities.<br/></p><p>Time Off That Matters:<br/></p><p>Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.<br/>Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!<br/>Paid Sick Time for all team members.<br/></p><p>Financial Security:<br/></p><p>Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.<br/>Company-covered short- and long-term disability insurance.<br/>Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.<br/>Flexible Health Care and Dependent Care benefits.<br/>Langley Federal Credit Union is currently hiring for a Full Time Senior Teller to work on-site from our Hampton Blvd. Branch located in Norfolk, VA.<br/></p><p>Job Summary:<br/></p><p>Maintains responsibility for cash operations within the branch. Serves as a mentor and role model for tellers, responsibly providing security overrides as needed and after transaction review. Provides Langley members impeccable service in person while accurately processing all member transactions. Educates members on Langley products and services to improve members&rsquo; lives by helping them save, borrow, and spend wisely.<br/></p><p>Essential Functions, Duties, and Responsibilities:<br/></p><p>Coordinates all aspects of monetary operations within the branch, ensuring an adequate supply of funds is available for replenishment, a sufficient stock of bills and coins is present in all equipment, and all assets are safeguarded.<br/>Provides security overrides to other tellers, ensuring adequate control of transactions.<br/>Assists other staff with escalated member situations.<br/>Opens and closes the branch as needed when no supervisor is present.<br/>Serves as a mentor and role model for all tellers, providing adequate on-site training.<br/>Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests through our core system.<br/>Processes cash transactions accurately and in compliance with all regulatory requirements.<br/>Assists members with all service requests, documenting the interaction and following up utilizing the Customer Relationship Management (CRM) tool and Document Management System.<br/>Educates members on Langley products and services, making referrals to internal business partners.<br/>Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.<br/>Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.<br/>Assists with all other branch operational duties as assigned.<br/>Complies with all Credit Union policies and regulatory requirements.<br/>Works at other branch locations as needed.<br/></p><p>Qualifications:<br/></p><p>An associate degree or two years of face-to-face customer service or sales experience, including cash handling, or an equivalent combination of education and experience required.<br/>Six months of Teller experience required.<br/></p><p>Our Keys to Success:<br/></p><p>Service Champion &ndash; Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.<br/>Langley Ambassadors &ndash; Demonstrates a passion for Langley&rsquo;s vision, encouraging diversity, equity, and inclusion while considering Langley&rsquo;s values when making decisions and taking accountability for delivering results.<br/>Agile in Action &ndash; Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.<br/>Team Driven &ndash; Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.<br/>Continuous Learners &ndash; Maintains an understanding of Langley&rsquo;s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.<br/></p><p>Physical Requirements:<br/></p><p>The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Handling and manipulating small objects like bills and coins, reaching with hands and arms, and standing and walking are also frequently required. Occasional lifting up to 10 lbs. may be required. Specific vision requirements for the job include close vision (at 20 inches or less).<br/></p><p>Working Conditions:<br/></p><p>The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. The ability to work a flexible schedule, including Saturdays, is required.<br/></p><p>This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.<br/></p><p>We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!<br/></p>

Senior Teller

Community Credit Union of Florida

<div><p>The primary function of this position is to assist Community Credit Union of Florida<b> </b>in living out our Mission, &ldquo;<b><i>Always improve the financial well-being of our members and make a positive difference in the communities we serve</i></b>.&rdquo; One of the primary means of achieving this end is to build a highly effective team and develop each employee to their full potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. The Teller Manager is responsible for supporting the Branch Manager by ensuring teller operational activities run smoothly and efficiently. The incumbent provides leadership, training, and supervision to teller staff; promotes business for the credit union by maintaining good customer relations, and refers members to appropriate personnel for services. The Teller Manager assists in attaining established credit union and branch goals through active participation in quality of service management and other branch initiatives; assumes responsibility and is accountable for adherence to credit union policies and procedures. May perform moderate managerial duties in the absence of the Branch Manager.</p><p>
Community Credit Union of Florida is an equal opportunity employer (EEO) and supports a drug-free workplace.</p><h1 class="jobSectionHeader"><b>
ESSENTIAL DUTIES</b></h1><ul><li>
Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.</li><li>
Delivers service to both internal and external members that is in alignment with the credit union&rsquo;s Service Promises and meets all established service goals.</li><li>
Abides by CCU&rsquo;s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual&rsquo;s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.</li><li>
Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.</li><li>
Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, setting performance expectations, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, service standards, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.</li><li>
Resolves balancing errors and addresses outage problems in a timely fashion. Analyzes daily receipts and assists tellers with detecting and balancing errors. Verifies vault cash and places cash orders. Completes periodic audits of all teller functions. Also responsible for monthly branch audits, logs, etc.</li><li>
Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact; investigates and corrects errors and resolves problems or other issues; helps members to utilize electronic delivery channels for convenience.</li><li>
Provides consistent quality service and projects a positive image of the credit union to internal and external members. Assists as needed in teller activities based on branch needs and coaches tellers to achieve individual sales and appropriate member view scores based on service each month.</li><li>
Responsible for maintaining a thorough knowledge of credit union membership, dividend rates, interest rates, products, services, and the required document disclosures to ensure compliance with current regulations.</li><li>
Maintains ongoing communications with immediate supervisor; relates pertinent problems, irregularities, new developments, changes, and other important information within the area of responsibility. Provides input and evaluates daily practices and procedures; makes recommendations for changes or modifications for more efficient operations.</li><li>
Ensures maximum security is maintained regarding cash, operating procedures, and other valuables; performs security audits and maintains dual-controls as required; conducts unannounced audits of all branch cash funds and cash limits; ensures the branch complies with established credit union policies, procedures, and state and federal regulations.</li><li>
Creates, develops, and implements new procedures to support policy and product changes that ensure smooth implementation.</li><li>
Attends training sessions and meetings as required.</li><li>
Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.</li><li>
Performs other related duties as assigned and special projects as assigned.</li></ul><h1 class="jobSectionHeader"><b>
ENVIRONMENT AND PHYSICAL ACTIVITY</b></h1><p>
The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), standing for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling and reaching.</p><p>
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.</p><h1 class="jobSectionHeader"><b>
MENTAL DEMANDS</b></h1><p>
The incumbent in this position must be able to: read and interpret documents or instruments, perform highly detailed work, assist or guide problem solving, resolve employee issues, perform mathematical functions, conduct meetings and presentations, prepare written communication, perform analytical reasoning, withstand stress, handle multiple, concurrent tasks, and constant interruptions. Possess excellent member contact and verbal and written communication skills.</p><h1 class="jobSectionHeader"><b>
POSITION REQUIREMENTS</b></h1><p>
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.</p><ul><li>
Associate&rsquo;s degree (AA) from college; or two (2) to five (5) years related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of financial institution operations and teller functions, exceptional customer service, and a sales background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.</li><li>
Intermediate experience and knowledge of teller activities, terminology, products, and services; and knowledge of related state and federal compliance regulations and operational policies.</li><li>
Intermediate skills in personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.</li><li>
Basic math skills; calculate interest and balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coin, and negotiable instruments promptly.</li><li>
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to members and employees.</li><li>
Effective organizational and time management skills, with the ability to multitask and the ability to provide leadership, supervision, and training using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills. Ability to work with moderate supervision and inspection of work while performing duties, and be a strong team player.</li><li>
Ability to handle simple problems in nature requiring some analysis or research to determine the best solution.</li></ul><p>
The incumbent must be able to perform this position safely, without endangering the health or safety of the individual or others.</p><p>
Management reserves the right to change this position description at any time according to business needs.</p></div><p></p>

Teller Manager

Greylock Federal Credit Union

<div><p><b>Position Title:</b> Senior Teller Float</p><p><b>
Department:</b> Retail Services</p><p><b>
Work Arrangement:</b> In- Office</p><p><b>
Sign on bonus</b>: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.</p><p>
.</p><p>
We are guided by our IDEA principles &ndash; Inclusion, Diversity, Equity, and Accessibility &ndash; to support a workforce that reflects our community. Our principles support Greylock&rsquo;s mission and our goals of building a diverse workforce &ndash; reflecting multiple identities &ndash; and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.</p><p><b>
To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.</b></p><p><b>
Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.</b></p><p>
Under the supervision of the Float Operations Manager, performs a variety of teller and member services to Credit Union members in conformance with established Credit Union policies, strategies and procedures.</p><p><b>
Key Job Requirements:</b></p><ul><li>
Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.</li><li>
Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Balances cash, work and ensures proper documentation is signed and stamped at end of day.</li><li>
Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies. Promotes Branch business development and seeks to broaden member base. Responds to member inquiries and refers to Member Services for further action as needed.</li><li>
Actively participates in all sales campaigns through the use of Product Knowledge Center and in-branch coaching.</li><li>
Is accountable for performing the key job requirements of a Teller.</li><li>
Serves as a Vault Teller on a rotating basis after achieving Vault Training Certification. Orders Cash.</li><li>
Responsible for end of day balancing and maintaining Cash Recycler cash limits.</li></ul><p><b>
Related Responsibilities:</b></p><ul><li>
Uses Greylock&rsquo;s principles of Relationship Decisioning.</li><li>
Performs transaction overrides, after completing Override Comprehension Training. Is ATM balance certified. Conducts &ldquo;out of balance&rdquo; cash drawer difference audits when necessary and corrects Teller errors. Can open and close the branch.</li><li>
Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.</li></ul><p>
The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties related and unrelated to the above, may be assigned and, therefore, required.</p><p><b>
Position Requirements:</b></p><ul><li>
High School diploma or its equivalent.</li><li>
Six months cash handling experience in a financial or service related position preferred.</li><li>
Good organizational, interpersonal, communication, problem solving skills and attention to detail required.</li><li>
Ability to efficiently and effectively process a high volume of transactions.</li><li>
Perform as a team player, displaying positive and professional attitude toward members and co-workers.</li><li>
Ability to use various types of office equipment, including office software, spread sheet applications, adding machines, cash recyclers (as applicable) and PC proficient in Microsoft Office.</li><li>
Ability to lift up to 25 pounds and stand for a long period of time.</li><li>
Employee needs reliable transportation to travel to and from various branches.</li><li>
Mileage will be reimbursed to and from branches from the employee&rsquo;s base work location.</li></ul><p><b>
Supervisory Scope:</b> Assists full and part-time Tellers with training, questions and decision-making skills.</p><p>
The salary range for this role is $20.00 to $21.25 an hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee&rsquo;s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.</p><p><b>
Service and stability: </b>With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.</p><p><b>
Opportunities to grow: </b>We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.</p><p><b>
Benefits that work:</b> Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual&rsquo;s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.</p></div>

Senior Teller Float

Beacon Bank

<div><p><b>Division:</b> Retail Banking</p>
<p><b>
Department:</b> Various &ndash; Branch Network</p>
<p><b>
Reports to:</b> Branch Manager</p>
<p><b>
Status:</b> Non-Exempt</p>
<p><b>
Grade:</b> 5
</p><p><b>Salary Range: </b>$20.00 - $27.13</p>
<p><i>
Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.</i></p>
<p><b>
Location:</b> Newport, RI</p>
<p>
</p><p>24 hours/week</p>
<p>
Benefits Eligible
</p><h1 class="jobSectionHeader"><b>Principal Objective</b></h1>
<p>
This position works under the supervision of the Teller Supervisor. The Senior Teller is responsible for processing a variety of routine and complex teller transactions accurately and efficiently. The cash drawer must be balanced daily following the established guidelines of the Teller Variation Policy. All security procedures must be followed which include; cash, keys, teller stamp, cash drawer limits, negotiable items etc. Incumbent must follow all bank policies and procedures pertinent to this position, which include check cashing policies, deposit verification policies and security. The Senior Teller will be cross-trained in all daily operational functions of the teller line including maintaining vault cash, ATM settlement, CTR reporting and monthly reports. The Senior Teller will be responsible to meet or exceed individual teller incentive goals.</p>
<p>
</p><p>The Senior Teller assists the Teller Supervisor with the daily operations of the teller line. This will include making decisions within established authority limits for less experienced tellers. In addition, the Senior Teller will be trained to perform duties of the Teller Supervisor during their absence.
</p><p></p><p>In this position, the Senior Teller is responsible for demonstrating excellent customer service in accordance with the Bank's commitment to deliver &ldquo;World Class Service&rdquo;.</p>
<p>
</p><p><b><i>Principal Duties and Responsibilities
</i></b></p><p></p><ul><li>Maintain and balance a cash drawer</li>
<li>Balance within an acceptable time limit and within guidelines.</li>
<li>Process all levels of complex teller transactions in a timely, accurate and efficient manner.</li>
<li>Cash checks within established check cashing limits, follows check cashing policy and seeks supervisory approval when necessary.</li>
<li>Performs supervisory overrides within established limit</li>
<li>Assist in the training of less experience tellers or new hires.</li>
<li>Assist the Teller Supervisor with the daily operation of the teller line</li>
<li>Performs duties of the Teller Supervisor during their absence.</li>
<li>Follows all bank policies and procedures including security of the banks assets to minimize exposure.</li>
<li>Knowledge of bank products and service.</li>
<li>Utilizes sales techniques to recognize the needs of our customers and prospects and offer solutions</li>
<li>Meet or exceed individual teller incentive goals</li>
<li>Contribute to the overall branch goals</li>
</ul>
<p></p><p><b><i>Job Specifications (Skills, Knowledge and Abilities Required)
</i></b></p><ul><li>Extensive cash handling</li>
<li>Retail Sales and Customer Service Experience</li>
<li>Thoroughly cross trained in all teller line related duties</li>
<li>Demonstrated decision and judgment making skills</li>
<li>Demonstrated success in achieving teller referral goals</li>
<li>Previous supervisory experience</li>
<li>Good listening and verbal communication skills</li>
<li>Detail oriented and organizational skills</li>
<li>Enthusiastic, goal oriented and customer focused.</li>
<li>One to two years Teller experience or one year Teller experience with supervisory experience
</li><li>High School diploma or GED required
</li><li>Computer experience and familiarity with Microsoft Office (Word, Excel, Outlook)
</li><li>Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds.</li>
</ul>
<p></p><p><b><i>Behavioral Skills</i></b></p>
<p>
</p><ul><li>Consistently demonstrate behaviors associated with Brookline Bancorp's Core Four values: adaptability, accountability, leadership, and teamwork.
</li></ul><p></p><p><b><i>The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.</i></b></p>
<p>
</p><p></p><p>Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</p></div>

Sr. Teller

First Citizens Bank

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div><br>
A successful candidate will demonstrate:</div><div></div><div><b><br>
Management Skills</b>: Capable of managing and developing members on a team to ensure operational soundness</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Adaptability: </b>Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</div><div><b>
Teamwork</b>: Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility</b>: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks</div><div><b>
Influence: </b>Capable of building rapport with different personalities to drive positive results</div><div><b>
Agility</b>: Able to process information and move quickly through problem resolution</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation with different audiences</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li><li>
Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management</div><div></div><div><br>
Preferred Area of Experience: Management or supervisory experience</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Operations Services Supervisor (Teller Manager)

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div><b><br>
A successful candidate will demonstrate:
</b></div><ul><li><b>Management Skills</b>: Capable of managing and developing members on a team to ensure operational soundness</li><li><b>
Customer Service Skills</b>: Demonstrates professionalism and empathy in customer interactions</li><li><b>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</li><li><b>
Teamwork</b>: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li><b>
Influence</b>: Capable of building rapport with different personalities to drive positive results</li><li><b>
Sales Skills</b>: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation with different audiences</li></ul>
Responsibilities:
<ul><li><b>Team Management</b> - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team</li><li><b>
Service Standards</b> - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li><b>
Operations and Administration</b> - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<ul><li><b>Basic Qualifications</b>:<ul><li>
Bachelor's Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR</li>
High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management<br>
<li>
</li></ul></li><li><b>
Additional Required Skills and Experiences</b>:<ul><li><b>
❗ MUST HAVE: 1+ years of recent experience in Retail Bank operations</b></li><li>
1+ years of recent cash-handling experience ($USD)</li><li>
Comfortability with engaging in sales conversations with current and prospective clients<br>
</li></ul></li><li><b>
Preferred Skills and Experiences:</b><ul><li>
Financial literacy</li><li>
Knowledge of retail banking products and services</li></ul></li></ul><p></p><div><i><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1</i></div></div><div></div>

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