supervisory investigative specialist

ADC LTD NM

Join a team that prioritizes security, integrity and dependability - welcoming experienced, credentialed professionals with an active Top-Secret clearance into a positive work environment!
<br><br>
Summary
<br>The PSID Investigation Analyst II is a credentialed employee responsible for receiving background investigations from field investigators and processing them for transmission to customers and for receiving team requests for assistance to complete credentialed tasks to expedite case closure. A successful Investigation Analyst II must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:
<br><br>
Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation:
<br><ul>
<li>Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.</li>
<li>Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.</li>
<li>Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.</li>
<li>Maintain a working knowledge of customer requirements and best practices.</li>
<li>Identify missing leads, requirements and write-offs.</li>
<li>Work with investigators, ADC LTD NM personnel and management to resolve issues.</li>
<li>Scope and conduct fieldwork, primarily by alternative interview methods, including subject recontacts, personal interviews and record checks, for cases distributed to them to mitigate errors and developed information in reports of investigations (ROIs) as necessary to complete investigations.</li>
<li>Scope and conduct fieldwork, by primarily alternative interview methods, including subject recontacts, interviews and record checks, to mitigate errors and developed information in reports of investigations (ROIs) for their team as necessary to complete investigations.</li>
<li>Levels of field work are determined by their supervisor.</li>
<li>Organize time and resources based on due dates to ensure timely completion of investigations.</li>
<li>Submit investigations through the PSID closed case transmission process without error.</li>
<li>Follow all investigative requirements, including timely submission of field notes.</li>
<li>Track and log investigation progress and completion.</li>
<li>Conduct quality control reviews.</li>
<li>Maintain a working knowledge of Roadrunner.</li>
<li>Quickly troubleshoot issues as they arise.</li>
<li>Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.</li>
<li>Request training as needed from their supervisor, PSID quality operations manager or ADC LTD NM Training Department.</li>
<li>Maintain compliance with all mandatory and assigned training, security clearance, and credential requirements.</li>
<li>Assist with projects and process improvement at the direction of their supervisor.</li>
<li>Coordinate with PSID and ADC LTD NM personnel as necessary.</li>
<li>Perform all other duties as assigned.</li>
</ul>
Performance Metrics
<br>All performance metrics are subject to incoming case volumes (8 hours of work time equals one work day).
<br>Production Standards
<br>Average Completion Rate (ACR = total cases closed / total work days)
<br><ul>
<li>Baseline Production: Close 0.75 Cases</li>
<li>Mid-Range Production: Close 1 Case</li>
<li>High Production: Close 1.25 Cases</li>
</ul>
Completes all investigative case parts assigned.
<br><ul>
<li>Amount of case work assigned determined by supervisor or contract liaison.</li>
<li>Determinations are based on need, case volumes, and performance tracking.</li>
</ul>
Close no more than 8% of all investigative case parts late.
<br>Fewer than 2% of all investigative case parts significant adjudicative deficiencies
<br><br>
Quality Control Standards
<br>Quality Rating = Total Agency Deficiencies / Total Cases Closed
<br><ul>
<li>Less than 1% of all closed cases returned as deficient by agencies.</li>
<li>QC a minimum of 0.75 cases a day or minimum threshold set by team lead.</li>
</ul>
Education, Experience and Skills
<br><ul>
<li>High school diploma or GED equivalent.</li>
<li>Minimum of one year specialized federal background investigative experience; or two years relevant background investigative experience; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).</li>
<li>Must possess and maintain an Active Top-Secret clearance.</li>
<li>Must possess and maintain agency credentials.</li>
<li>Ability to maintain a professional demeanor.</li>
<li>Familiarity with Microsoft Excel and computer databases.</li>
<li>Proficiency in common workplace hardware and software.</li>
<li>Excellent organization and prioritization skills.</li>
<li>Strong analytical skills and detailed-oriented.</li>
<li>Strong verbal and written communication skills.</li>
<li>Highly technical writing, proofreading, and editing skills.</li>
<li>Strong customer service and interpersonal skills.</li>
<li>Extensive knowledge of ADC LTD NM contracts and contractual requirements.</li>
<li>Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.</li>
<li>Thorough understanding of ADC LTD NM investigative process and procedures.</li>
<li>Familiarity with federal and ADC LTD NM security standards.</li>
</ul>
Supervisory Responsibility
<br>This position does not carry any supervisory responsibilities.
<br><br>
Work Authorization/Security Clearance
<br>Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation, must be able to verify an active Top-Secret clearance and appropriate agency approvals and agency credentials. Upon verification and receipt of Top-Secret clearance, must be able to maintain active Top- Secret clearance and all agency approvals and agency credentials required of their position.
<br><br>
Position Type/Expected Hours of Work
<br>This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.
<br><br>
Work Environment & Physical Demands
<br>While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.
<br><br>
Probation
<br>Six-month probation at start of initial employment and/or when position is new for the employee.
<br><br>
Travel
<br>Travel may be required to complete leads in-person at locations outside normal commuting distance.
<br><br>
Benefits
<br>Full benefit package as outlined per ADC policies and procedures.
<br><br>
ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.
<br><br>
Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided.

PSID Investigation Analyst II

Command Investigations

<div>Description:
<p>
Command Investigations, LLC is looking for Surveillance Investigators to become part of a dynamic team. This is a great opportunity for individuals with prior investigative experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.</p><p><b>
Why You Will Love Working with Command Investigations, LLC?</b></p><p>
At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!</p><p><b>
Pay:</b> $20-$25 per hour (depending on state)</p><p><b>
Schedule:</b> This is not a 9-5 job. Days of the week vary, and weekends, overtime, and Holidays are typically required. Start times may be as early as 3:00-4:00 AM depending on case requirements but are typically 6:00 AM. 8-hour shifts are typical but can range up to 12-16 hours.</p><p><b>
NOTE: </b>Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Schedules are flexible with advanced discussion and notification.</p><p><b>
Location:</b> On the Road with potential overnight stays when necessary</p><p><b>
Growth Opportunities: </b>Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.</p><p><b>
How We Take Care of You (Full Time Benefits):</b></p><ul><li>
 Accrued Paid Time Off</li><li>
 Medical, Dental, Vision, and Life Insurance</li><li>
 401(k) Plan</li><li>
 Employee Referral Program</li><li>
 Paid Travel Time</li><li>
 Daily Vehicle Allowance</li><li>
 Reimbursement for case related expenses</li><li>
 Overnight Pay</li><li>
 Additional performance incentives &ndash; Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.</li></ul><p>
At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.</p><p><b>
What You will Do:</b></p><p>
In this role, you will conduct field surveillance investigations by observing, tracking, and documenting subjects&rsquo; activities, capturing detailed video evidence, and preparing comprehensive reports for client review.</p><ul><li>
 Conduct surveillance by monitoring, tracking, and recording subjects during daily activities</li><li>
 Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion</li><li>
 Develop and execute pre-surveillance planning tailored to each location and case</li><li>
 Record and document investigative findings through video and detailed written reports</li><li>
 Capture subjects in a variety of environments, such as public spaces, events, and workplaces</li><li>
 Submit comprehensive reports and video evidence within required timeframes</li><li>
 Communicate consistently with team leaders regarding positions, observations, and tactical strategy</li><li>
 Utilize digital surveillance equipment, web-based technology, and investigative software</li><li>
 Maintain confidentiality and professionalism while representing Command Investigations</li><li>
 Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations</li></ul>
Requirements:
<p><b>
Required equipment, including but not limited to:</b></p><ul><li>
 Reliable vehicle with legal dark tint</li><li>
 Smartphone</li><li>
 Laptop with Microsoft Word</li><li>
 Digital camcorder with date/time stamp and upload capability</li><li>
 Covert camera of choice</li><li>
 Tripod/monopod</li><li>
 SD cards if applicable</li></ul><p><b>
What We are Looking For:</b></p><ul><li>
 Highly observant and detail-oriented individuals</li><li>
 Strong sense of integrity, independence, and reliability</li><li>
 Excellent judgment and situational awareness</li><li>
 Adaptability to changing environments and case demands</li><li>
 Self-motivated professionals who can work autonomously</li><li>
 Strong written and verbal communication skills</li><li>
 Professional demeanor with a commitment to discretion and client confidentiality</li><li>
 Eagerness to learn and grow within the investigative industry</li></ul><p><b>
What You Will Bring:</b></p><ul><li>
 0-1 years of experience required</li><li>
 Must be 21 years of age or older</li><li>
 Valid driver&rsquo;s license with clean DMV record</li><li>
 High school diploma or equivalent required</li><li>
 College degree preferred</li><li>
 Must carry personal auto insurance with liability limits of 100k/300k/100k</li><li>
 Proficient reading skills and ability to follow directions required</li><li>
 Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required</li><li>
 Ability to work holidays, weekends, and overtime required</li><li>
 Regular, predictable, and full attendance, as assigned, is an essential function of the job</li><li>
 Willingness to travel and work the required schedule, starting as early as 3:00 AM</li><li>
 Complete a Command Investigations, LLC employment application, ability to pass a background check and submit to other pre-employment tasks as required for employment</li></ul><p><b>
Physical Requirements:</b></p><p>
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
 The employee will be required to remember and understand certain instructions, guidelines, or other information.</li><li>
 The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.</li><li>
 The employee will be required to sit, stand, and/or walk for long periods at a time.</li><li>
 The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.</li><li>
 Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.</li></ul><p><b>
About Command Investigations</b></p><p>
Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.</p><p>
Command Investigations, LLC is an Equal Opportunity Employer.</p></div>

Surveillance Investigator I

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Command Investigations, LLC is looking for Surveillance Investigators to become part of a dynamic team. This is a great opportunity for individuals with prior investigative experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.
 <br/>
 <br/>
 <strong>
  Why You Will Love Working with Command Investigations, LLC?
  <br/>
  <br/>
 </strong>
 At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!
 <br/>
 <br/>
 <strong>
  Pay:
 </strong>
 $20-$25 per hour (depending on state)
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 This is not a 9-5 job. Days of the week vary, and weekends, overtime, and Holidays are typically required. Start times may be as early as 3:00-4:00 AM depending on case requirements but are typically 6:00 AM. 8-hour shifts are typical but can range up to 12-16 hours.
 <br/>
 <br/>
 <strong>
  NOTE:
 </strong>
 Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Schedules are flexible with advanced discussion and notification.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 On the Road with potential overnight stays when necessary.
 <br/>
 <br/>
 <strong>
  Growth Opportunities:
 </strong>
 Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.
 <br/>
 <br/>
 <strong>
  How We Take Care Of You (Full Time Benefits)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accrued Paid Time Off
  </li>
  <li>
   Medical, Dental, Vision, and Life Insurance
  </li>
  <li>
   401(k) Plan
  </li>
  <li>
   Employee Referral Program
  </li>
  <li>
   Paid Travel Time
  </li>
  <li>
   Daily Vehicle Allowance
  </li>
  <li>
   Reimbursement for case related expenses
  </li>
  <li>
   Overnight Pay
  </li>
  <li>
   Additional performance incentives &ndash; Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.
   <br/>
   <br/>
  </li>
 </ul>
 At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 In this role, you will conduct field surveillance investigations by observing, tracking, and documenting subjects&rsquo; activities, capturing detailed video evidence, and preparing comprehensive reports for client review.
 <br/>
 <br/>
 <ul>
  <li>
   Conduct surveillance by monitoring, tracking, and recording subjects during daily activities
  </li>
  <li>
   Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion
  </li>
  <li>
   Develop and execute pre-surveillance planning tailored to each location and case
  </li>
  <li>
   Record and document investigative findings through video and detailed written reports
  </li>
  <li>
   Capture subjects in a variety of environments, such as public spaces, events, and workplaces
  </li>
  <li>
   Submit comprehensive reports and video evidence within required timeframes
  </li>
  <li>
   Communicate consistently with team leaders regarding positions, observations, and tactical strategy
  </li>
  <li>
   Utilize digital surveillance equipment, web-based technology, and investigative software
  </li>
  <li>
   Maintain confidentiality and professionalism while representing Command Investigations
  </li>
  <li>
   Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required equipment, including but not limited to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reliable vehicle with legal dark tint
  </li>
  <li>
   Smartphone
  </li>
  <li>
   Laptop with Microsoft Word
  </li>
  <li>
   Digital camcorder with date/time stamp and upload capability
  </li>
  <li>
   Covert camera of choice
  </li>
  <li>
   Tripod/monopod
  </li>
  <li>
   SD cards if applicable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Highly observant and detail-oriented individuals
  </li>
  <li>
   Strong sense of integrity, independence, and reliability
  </li>
  <li>
   Excellent judgment and situational awareness
  </li>
  <li>
   Adaptability to changing environments and case demands
  </li>
  <li>
   Self-motivated professionals who can work autonomously
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Professional demeanor with a commitment to discretion and client confidentiality
  </li>
  <li>
   Eagerness to learn and grow within the investigative industry
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-1 years of experience required
  </li>
  <li>
   Must be 21 years of age or older
  </li>
  <li>
   Valid driver&rsquo;s license with clean DMV record
  </li>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   College degree preferred
  </li>
  <li>
   Must carry personal auto insurance with liability limits of 100k/300k/100k
  </li>
  <li>
   Proficient reading skills and ability to follow directions required
  </li>
  <li>
   Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
  </li>
  <li>
   Ability to work holidays, weekends, and overtime required
  </li>
  <li>
   Regular, predictable, and full attendance, as assigned, is an essential function of the job
  </li>
  <li>
   Willingness to travel and work the required schedule, starting as early as 3:00 AM
  </li>
  <li>
   Complete a Command Investigations, LLC employment application, ability to pass a background check and submit to other pre-employment tasks as required for employment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   The employee will be required to remember and understand certain instructions, guidelines, or other information.
  </li>
  <li>
   The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
  </li>
  <li>
   The employee will be required to sit, stand, and/or walk for long periods at a time.
  </li>
  <li>
   The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
  </li>
  <li>
   Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Command Investigations
  <br/>
  <br/>
 </strong>
 Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.
 <br/>
 <br/>
 Command Investigations, LLC is an Equal Opportunity Employer.
</div>


Surveillance Investigator I - Entry Level

Fixed-Term Employment Opportunity for Experienced Professionals - Join a Team Built on Integrity, Security and Dependability!
<br><br>
Summary
<br>The PSID Employee Investigator Lead is responsible for the support and productivity of the employee investigator team and processing large amounts of casework during the field investigation. A successful Employee Investigator Lead must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:
<br><br>
Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation
<br><ul>
<li>Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.</li>
<li>Supervise team personnel, including schedules, evaluations, personal improvement plans (PIPs), clearances, customer approvals, promotions, demotions, reprimands, suspensions and terminations with the assistance of the PSID director and Human Resources.</li>
<li>Monitor and approve timecards for team personnel and notify the PSID director and Human Resources of policy violations, as well as approve PTO, sick and other leave, including coordinating team schedules to meet queue and quality expectations.</li>
<li>Monitor and enforce team personnel’s adherence to ADC LTD NM policies and procedures.</li>
<li>Monitor and enforce system and information access approvals and conduct periodic audits to ensure appropriate access.</li>
<li>Monitor and maintain compliance with all mandatory and assigned training, security, and credential requirements.</li>
<li>Maintain appropriate staffing levels within the team with assistance from their supervisor, the assistant director of investigations and director of investigations.</li>
<li>Regularly monitor and analyze each team member’s strengths and challenges to properly support them and maintain full production, timeliness and quality.</li>
<li>Foster a positive, team-oriented environment.</li>
<li>Set realistic goals and encourage productivity and performance as a team and individually.</li>
<li>Participate in recognition programs to acknowledge personnel’s successes and maintain morale.</li>
<li>Monitor and analyze each queue to increase or reduce volumes based on the needs of personnel, the contract team, and the customer.</li>
<li>Maintain working knowledge of all contract requirements.</li>
<li>Coordinate employee investigator availability with high-need areas.</li>
<li>Review and approve employee investigator expense reports.</li>
<li>Plan and implement a process for EIs to submit limited vouchers with expenses and receipts through Roadrunner.</li>
<li>Serve as the primary contact for employee investigator field investigation questions.</li>
<li>Coordinate communications to discuss volumes, timeframes, prioritization, changes to policies and standards, and customer feedback.</li>
<li>Conduct occasional queue and quality spot checks and report the results to their supervisor.</li>
<li>Organize time and resources to ensure timely completion of data retrieval.</li>
<li>Maintain a working knowledge of Roadrunner.</li>
<li>Quickly troubleshoot issues as they arise.</li>
<li>Plan, implement and coordinate training for new team personnel and request training with the assistance of the PSID quality program analyst, or ADC LTD NM Training Department.</li>
<li>Maintain professional, courteous relationships with team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors.</li>
<li>Assist with projects and process improvement at the direction of their supervisor.</li>
<li>Coordinate with PSID and ADC LTD NM personnel as necessary.</li>
<li>Conduct all other duties as assigned.</li>
</ul>
Performance Metrics
<br><ul>
<li>Subject to incoming case volumes:</li>
</ul>
o All team members to process a minimum 40 scoped hours of background investigation work per week.
<br><ul>
<li>Close no more than 8% of all case parts late.</li>
<li>Fewer than 2% of all case parts contain significant adjudicative deficiencies.</li>
</ul>
Education, Experience and Skills
<br><ul>
<li>Minimum of an associate’s degree from an accredited university; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).</li>
<li>Proven leadership/mentorship skills; ability to maintain a high level of professional demeanor.</li>
<li>Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.</li>
<li>Excellent organization and prioritization skills.</li>
<li>Strong analytical skills and detailed-oriented.</li>
<li>Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.</li>
<li>Extensive knowledge of ADC LTD NM contracts and contractual requirements.</li>
<li>Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.</li>
<li>Thorough understanding of ADC LTD NM investigative process and procedures.</li>
<li>Familiarity with federal and ADC LTD NM security standards.</li>
</ul>
Supervisory Responsibilities
<br>This position is responsible for the oversight and management of investigative technicians and responsible for maintaining a positive work environment. The Supervisor is responsible for managing employee workflow, training new hires, managing team’s schedules, reporting to HR and senior management, evaluating performance and providing feedback, identifying and applying career advancement opportunities to the entire team and helping to resolve issues and disputes in accordance with ADC LTD NM policies and procedures. The Supervisor is also responsible for implementing and upholding ADC’s Equal Employment Opportunity and Affirmative Action Plan policies.
<br><br>
Work Authorization/Security Clearance
<br>Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.
<br><br>
Position Type/Expected Hours of Work
<br>This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.
<br><br>
Work Environment & Physical Demands
<br>While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.
<br><br>
Probation
<br>Six-month probation at start of initial employment and/or when position is new for the employee.
<br><br>
Travel None.
<br><br>
Benefits
<br>Full benefit package as outlined per ADC policies and procedures.
<br><br>
Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided.
<br><br>
ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.

PSID Employee Investigator Lead - Fixed Term

U.S. Equal Employment Opportunity Commission

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2>
<p>As a Supervisory Equal Opportunity Investigator (Local Office Director) at the GS-1860-13, you will be part of the Office of Field Programs, U.S. Equal Employment Opportunity Commission (EEOC). If selected, you will serve as the Local Office Director with responsibility for planning, directing and coordinating the activities of the Local Office. Supervises and provides administrative guidance to a staff of investigators, investigator support assistants, and other staff.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.
</div></div><div><div><h3 class="jobSectionHeader"><b>Career transition (CTAP, ICTAP, RPL)</b></h3>
</div><div>Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.</div></div></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><ul><li>Supervises and provides substantive technical and administrative guidance to a staff of investigators, investigator support assistants, and other support staff.</li>
<li>Participates on management review teams, in special program review projects, in special investigative efforts, and in the design, development and delivery of internal or external program training.</li>
<li>Conducts periodic staff meetings to provide general advice and information to subordinates on the technical aspects of investigations and charge/complaint processing, and on the staff's administrative responsibilities.</li>
<li>Ensures that settlements are negotiated and that the investigators review compliance with the terms of negotiated settlements and conciliation agreements.</li>
<li>Participates with higher level managers in establishing procedures to ensure achievement of district and Agency goals and objectives.</li>
<li>Recommends changes in investigative and operational procedures to meet the agency's mission</li>
<li>Plans, directs, coordinates and monitors all enforcement and case development activities of the local office.</li>
<li>Assigns cases for investigation and analysis. Ensures that cases are investigated expeditiously, that quality standards are maintained, that laws and applicable precedents are properly interpreted and applied.</li>
<li>Reviews investigative files on an ongoing basis to ensure proper application of the theories of employment discrimination laws and that sufficient information is being and has been obtained.</li>
<li>Assures that staff adheres to all EEOC guidelines, rules, regulations, orders, and precedents in the daily performance and completion of investigative duties and administrative functions.</li></ul></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>Must be a U.S. Citizen or National</li>
<li>Males born after 12-31-59 must be registered for Selective Service</li>
<li>Suitable for Federal employment, determined by a background investigation</li>
<li>May be required to successfully complete a supervisory probationary period</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>For the GS-13</b>: You must have at least one year of specialized experience equivalent to the GS-12 level in the Federal service. Specialized experience includes experience performing substantive investigative work involving enforcement and case development and case management as it relates to employment discrimination complaints<br>
<br>
Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement.<br>
<br>
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
</p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>There is no educational requirement for this position.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<div><div><p>Relocation expenses will not be paid.<br>
<br>
You will be expected to report to the duty station listed on this announcement.<br>
<br>
This job opportunity announcement may be used to fill additional similar vacancies across EEOC.<br>
<br>
If you are unable to apply online or need to fax a document that you do not have in electronic form, please contact the HR Specialist listed in this vacancy.<br>
<br>
<b>If you are a veteran and you are claiming 5-point veterans' preference,</b> you must submit a copy of your DD-214 or other proof of eligibility.<br>
<b>If you are a veteran and you are claiming 10-point veterans' preference</b>, you must also submit an SF-15, &quot;Application for 10-Point Veterans' Preference&quot; plus the proof required by that form. For more information on veterans' preference (see https://www.fedshirevets.gov/job-seekers/veterans-preference/#content).<br>
<br>
Males born after 12-31-59 must be registered or exempt from Selective Service (see: https://www.sss.gov/Home/Registration)<br>
<br>
All employees of the Federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings. This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment.</p></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
</p><p></p><p>Review our benefits
</p><div><p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p></div></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Once the application process is complete, your resume and supporting documentation will be reviewed to determine whether you meet the minimum qualifications and eligibility requirements outlined in this announcement.<br>
<br>
Candidates will be evaluated through a structured interview. All applicants will be asked the same predetermined, job-related questions. Responses will be evaluated by subject matter experts using standardized rating criteria. Candidate responses will be scored based on the competencies below. Interview scores will be used to rate candidates and qualified candidates will be referred to the hiring manager for consideration.<br>
<br>
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):<br>
</p><ul><li>Analytical Skill</li><li>
Knowledge of EEOC laws</li><li>
Negotiation Skills</li><li>
Oral and Written Communicarion</li><li>
Supervisory Skills</li></ul><br>
<br>
<b>For Category Rating:</b> Qualified candidates will be assigned to one of the three quality categories: Qualified, Well Qualified, or Best Qualified. <b>Qualified Category</b> = Does not exceed the basic qualifications requirements described in the &quot;Qualifications&quot; section of this announcement. <b>Well Qualified Category</b> = Meets the basic qualifications requirements described in the &quot;Qualifications&quot; section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures) <b>Best Qualified Category</b> = Meets the basic qualifications requirements described in the &quot;Qualifications&quot; section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position.<br>
<br>
The Category Rating Process does not add veterans' preference points or apply the &quot;rule of three,&quot; but protects the rights of veterans by placing them ahead of non-preference eligible within each category.<br>
<br>
Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).<br>
<br>
<b>Career Transition Assistance Programs: </b>These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/<br>
<br>
<b>Equal Employment Opportunity</b><br>
The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.</div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p>To apply for this position, you must provide a complete Application Package which includes:
</p><div>
<ul><li>Your <b>Resume</b> (<b>NOT TO EXCEED 2 PAGES) </b>showing work schedule, hours worked per week, dates of employment and duties performed. <b>Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified.</b> If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position.</li></ul>
<ul><li><b>Other supporting documents:</b>
<ul><li><b>Veterans' Preference documentation, if applicable </b>(e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.)</li>
<li><b>Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable</b> (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
<ul><li><b>Worker's Compensation Separation:</b> Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.</li>
<li><b>Disability Annuity Termination</b>: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.</li>
<li><b>Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: </b>Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.</li>
</ul></li><li><b>Current or Former Political Appointees </b>(if applicable) - The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch within the last 5 years, you must disclose this in your application package.</li>
</ul></li></ul></div><br>
<b>Failure to submit documents required may result in loss of consideration.
</b><p></p><div><h3 class="jobSectionHeader"><b>If you are relying on your education to meet qualification requirements:
</b></h3><p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
</p><p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.<br>
<br>
The complete application package must be submitted by 11:59 PM (EST) on 03/25/2026 to receive consideration.<br>
<br>
To view the Assessment Questionnaire before applying online, click on this link: https://apply.usastaffing.gov/ViewQuestionnaire/12906973<br>
To begin, click <b>Apply Online</b> to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
</p><ul>
<li>You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.</li>
<li>You will receive an email notification when your application has been received for the announcement.</li>
<li>To verify the status of your application, log into https://login.usajobs.gov/Access/Transition select the <b>Application Status</b> link and then select the <b>More Information</b> link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.</li>
</ul><b>ADDITIONAL INFORMATION:</b><br>
The EEOC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the HR Specialist listed in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis. TTY users may contact us via the Federal Relay Service, 1-800-877-8339.</div><p></p><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>EEOC Jobs
</div><div><div><div>Email</div>
<div>jobs@eeoc.gov
</div></div><div><div>Address</div>
<div><div><i>Equal Employment Opportunity Commission</i><br>
<i>131 M Street NE</i><br>
<i>Washington, DC 20507</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>The Structured Interview will assess your qualifications for the job and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration.<br>
<br>
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.<br>
<br>
We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>03/17/2026 to 03/25/2026
</div></div><div><div>Salary</div>
<div>$111,119 to - $144,457 per year
</div></div><div><div>Pay scale &amp; grade</div>
<div>GS 13</div>
</div><div><div>Location</div>
 <div><div><div><div>Honolulu, HI
</div><div>1 vacancy</div>
</div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>Yes&mdash;Limited situational telework in accordance with agency policy</div>
</div><div><div>Travel Required</div>
<div>Occasional travel - You may be expected to travel for this position.</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Full-time</div>
</div><div><div>Service</div>
<div>Competitive</div>
</div><div><div>Promotion potential</div>
<div>13
</div></div><div><div>Job family (Series)</div>
<ul><li>1860 Equal Opportunity Investigation
</li></ul></div><div><div>Supervisory status</div>
<div>Yes</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div><div>Drug test</div>
<div>No</div>
</div><div><div>Position sensitivity and risk</div>
<div>Moderate Risk (MR)</div>
</div><div><div>Trust determination process</div>
<ul><li>Credentialing
</li><li>Suitability/Fitness
</li></ul></div><div><div>Financial disclosure</div>
<div>Yes</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>DE-12906973-26-SM</div>
</div><div><div>Control number</div>
<div>861394200</div></div></div></div>

Supervisory Equal Opportunity Investigator (Local Office Director)

<div>Description:
<p>
Command Investigations, LLC is seeking an Insurance Field Investigator with a minimum of three years experience to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.</p><p><b>
Why You Will Love Working with Command Investigations, LLC?</b></p><p>
At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!</p><p><b>
Pay: </b>$28.00 &ndash; $32.00 per hour<br>
<b>Schedule: </b>Part-time, on-call. Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly.</p><p>
Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.</p><p><b>
How We Take Care of You (for Full Time positions):</b></p><ul><li>
Accrued Paid Time Off</li><li>
Medical, Dental, Vision, and Life Insurance</li><li>
401(k) Plan</li><li>
Employee Referral Program</li></ul><p>
At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.</p><p><b>
What You will Do:</b></p><p>
In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.</p><ul><li>
Conduct investigations related to insurance claims, including workers&rsquo; compensation, general liability, auto, and property cases</li><li>
Obtain in-person recorded statements from claimants, witnesses, and involved parties</li><li>
Capture detailed scene photographs to support investigative findings</li><li>
Prepare comprehensive, factual, and well-organized investigative reports within required deadlines</li><li>
Review case materials and identify inconsistencies or areas requiring further inquiry</li><li>
Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met</li><li>
Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards</li><li>
Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates</li><li>
Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy</li></ul><p><b>
Special Note: </b>This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.</p>
Requirements:
<p><b>
What We are Looking For:</b></p><ul><li>
Exceptional attention to detail and accuracy</li><li>
Strong work ethic with a willingness to learn and adapt</li><li>
Team-oriented mindset and open-minded attitude</li><li>
Ability to thrive in a focused, detail-driven, and repetitive environment</li><li>
Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook</li><li>
Excellent written and verbal communication skills</li></ul><p><b>
What You Will Bring:</b></p><ul><li>
3-5 years of experience working as a field investigator required</li><li>
Prior experience with multi-lines investigations strongly preferred</li><li>
Reside within a 60-mile radius of the posted location required</li><li>
Multi-lingual is a plus</li><li>
High school diploma or equivalent required</li><li>
College degree strongly preferred</li><li>
Proficient reading skills and ability to follow directions required</li><li>
Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required</li><li>
Flexible to work overtime preferred</li><li>
Regular, predictable, and full attendance, as assigned, is an essential function of the job</li><li>
Willingness to work the required schedule</li><li>
Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment</li></ul><p><b>
Physical Requirements:</b></p><p>
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
The employee will be required to remember and understand certain instructions, guidelines, or other information.</li><li>
The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.</li><li>
The employee will be required to sit, stand, and/or walk for long periods at a time.</li><li>
The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.</li><li>
Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.</li></ul><p><b>
About Command Investigations</b></p><p>
Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.</p><p>
Command Investigations, LLC is an Equal Opportunity Employer.</p></div>

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