support agent

Talos

Do you have experience in a customer service role, helping clients solve problems and answer questions?Are you looking for a position with a company that's passionate about growth and development?Would you like to be part of a team at a company that's achieving record-breaking success? Talos360 is hiring a Customer Support Agent! In this role, you'll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you. Position: Customer Support Agent Location: Warrington (Easily accessible from the M62) Salary: Up to £30,000 DOE + benefits Why join Talos360? Talos360 awards include: • 1st Best Workplace in Europe 2024 (medium category) • 1st Best Workplace in the UK 2024 (medium category) • 1st Best Workplace for Development 2024 (medium category) With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do. The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services. This Role Is Suited For: Individuals experienced in business to business customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent. If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let's see if we're a perfect match!

Customer Support Agent

wherewework

<div>
 A3malouna.com on behalf of:
 
 
 
 A3malouna.com
 
 
 
 Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
 
 
 📝
 
 Key Responsibilities:
 
 
 
 ✔ Respond to customer inquiries professionally and promptly.
 
 
 ✔ Resolve customer complaints and escalate issues when necessary.
 
 
 ✔ Maintain detailed records of customer interactions.
 
 
 ✔ Meet service level agreements (SLAs) and key performance indicators (KPIs).
 
 
 ✔ Provide product and service information to customers.
 
 
 🎯
 
 Required Skills:
 
 
 
 ✔ Excellent verbal and written communication skills.
 
 
 ✔ Strong problem-solving abilities.
 
 
 ✔ Patience and empathy in handling customer concerns.
 
 
 ✔ Ability to work in a fast-paced environment.
 
 
 ✔ Familiarity with CRM tools and customer support software.
</div>

Support Agent

HRIT Hunters

HRIT Hunter is looking for an energetic and experienced Live Chat Support Agent for a UK-based client project. This opportunity is open to both full-time and part-time professionals. The ideal candidate will have strong experience working with international clients, particularly from the UK or US, and must be comfortable working flexible schedules aligned with the UK time zone.This is a temporary project starting at the end of January or beginning of February 2026 and running until mid-March 2026, with a strong possibility of extension or long-term engagement based on performance.Project &amp; Work Details<ul><li>Project Duration: End of Jan / Start of Feb 2026 till mid-March 2026</li></ul>(45 to 60 days &ndash; Extension possible based on performance)<ul><li>Location: Bahria Town Phase 7 (On-site)</li><li>Working Days: Monday to Sunday (Flexible shifts)</li><li>Working Hours: Minimum 4 hours to maximum 12 hours per day</li><li>Time Zone: UK Time Zone</li><li>Employment Type: Full-Time &amp; Part-Time</li></ul>Key Responsibilities<ul><li>Handle customer queries via live chat efficiently and professionally</li><li>Support international customers, mainly UK-based clients</li><li>Maintain high customer satisfaction and quality standards</li><li>Manage and log customer interactions using CRM systems</li><li>Follow client communication and service protocols</li></ul>Required Skills &amp; Experience<ul><li>Proven experience in Live Chat Support for international clients</li><li>Strong exposure to UK or US customers (mandatory)</li><li>Hands-on experience with CRM tools, including:</li><li>Zendesk</li><li>Zoho</li><li>Other similar CRM platforms</li><li>Excellent written English communication skills</li><li>Ability to work in UK time zone shifts</li><li>Flexible availability (4 to 12 hours per day)</li></ul>Preferred Qualifications<ul><li>Experience in both live chat and verbal communication with UK clients</li><li>Candidates who can speak with a native British accent will be given preference</li><li>Strong interpersonal, multitasking, and problem-solving skills</li><li>Energetic, customer-focused, and performance-driven attitude</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (based on experience and working hours)</li><li>Flexible working hours</li><li>Opportunity for project extension or long-term role based on performance</li></ul>How to ApplyCandidates with strong UK or US client-handling experience, especially those with British accent proficiency, are highly encouraged to apply.Job Types: Full-time, Part-time, Temporary, ContractAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior experience handling international clients via live chat (UK or US)?</li><li>Are you available to work onsite at Bahria Town Phase 7?</li><li>Can you work flexible shifts aligned with the UK time zone for a minimum of 4 hours and up to 12 hours per day?</li><li>Do you have hands-on experience using CRM tools such as Zendesk or Zoho for Live chat?</li></ul>Experience:<ul><li>Live chat: 2 years (Required)</li><li>customer support: 2 years (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Live Chat Support Agent

Evercaring Pharmacy

We&rsquo;re looking for a customer-focused Customer Support Executive to handle customer queries via chat, email, and/or phone, resolve issues quickly, and ensure a smooth support experience. You&rsquo;ll document interactions, coordinate with internal teams, and help improve support processes.Key Responsibilities<ul><li>Respond to customer queries via chat/email/phone within agreed SLAs</li><li>Troubleshoot customer issues and provide accurate solutions</li><li>Escalate complex cases to relevant teams and follow up to closure</li><li>Maintain detailed case notes in CRM</li><li>Educate customers on product features, account setup, payments, refunds, etc.</li><li>Handle sensitive conversations professionally (complaints, cancellations, chargebacks)</li><li>Identify recurring problems and share insights to improve FAQs, macros, and processes</li><li>Meet quality and productivity metrics (CSAT, FRT, AHT, resolution rate)</li></ul>Required Qualifications<ul><li>Graduate (any discipline) or equivalent experience</li><li>0&ndash;3 years in customer support / BPO / customer success (freshers can be considered)</li><li>Strong English communication (additional Indian languages are a plus)</li><li>Good typing speed and comfort with computers/web apps</li><li>Calm under pressure; strong problem-solving and empathy</li><li>Ability to work in rotational shifts (if required)</li></ul>Preferred Skills (Nice to Have)<ul><li>Experience with SaaS, e-commerce, fintech, logistics, or app-based support</li><li>Familiarity with CRM/helpdesk tools and ticket workflows</li><li>Basic technical troubleshooting (apps, browsers, network basics)</li><li>Strong written communication for chat/email support</li></ul>Job Types: Full-time, PermanentPay: ₹10,878.84 - ₹34,014.32 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

iSchool

<div>iSchool is on the lookout for a dedicated Customer Support Agent specializing in chat and calls. As a key part of our customer support team, you will play a crucial role in fostering an excellent experience for our users. This position requires effective communication skills and the ability to handle inquiries efficiently through various channels. If you're passionate about helping others and enjoy dynamic interactions, we'd love to have you on board!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Respond to customer inquiries via live chat and phone calls promptly and professionally.</li>
<li>Assist with troubleshooting and resolving customer issues related to our e-learning platform.</li>
<li>Provide guidance on course selection, enrollment processes, and general account management.</li>
<li>Document conversations and customer feedback in our internal systems for future reference.</li>
<li>Work closely with the technical team to escalate complex issues as needed.</li>
<li>Contribute to improving customer support processes and share insights with the team.</li>
</ul>Requirements<ul>
<li>
1+ years of experience in customer support, particularly via chat and calls.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Strong ability to multitask and manage time effectively.</li>
<li>Technical proficiency to troubleshoot common user issues.</li>
<li>Ability to work collaboratively as part of a team.</li>
<li>Passion for technology and education.</li>
<li>Knowledge of customer support software is an advantage.</li>
</ul>
Benefits
Compatible Salary.
Monthly Commission.
Medical Insurance.
Learning &amp; Development Opportunities</div>

Customer Support Agent (Chat & Calls)

FedEx

<div>Air Network Support; Operations Support; Operational Support; Dispatch; Admin &amp; Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration &amp; Support; Sort Support &amp; Trace Management; Reporting; Location-based Customer Service 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. 
Accuracy &amp; Attention to Detail;Microsoft Office &amp; PC Skills;Planning &amp; Organizing Skills;Interpersonal Skills;Problem Solving Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Operations Support Agent

Canals AI

<div><h1 class="jobSectionHeader">About Canals</h1>
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.
We&rsquo;re a 70-person team (~45 in engineering), located across North and South America.
<h1 class="jobSectionHeader">The Role</h1>
We&rsquo;re hiring a Technical Support Agent to help distributors get fast, effective support as they scale on Canals. Our customers rely on our platform for mission-critical workflows &mdash; and maintaining a 1-minute average response time is part of what sets our team apart.
You&rsquo;ll troubleshoot technical issues, guide users through our tools, and collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience. You&rsquo;ll also gain exposure to the systems that power our platform &mdash; working with tools like Zendesk, Postman, FullStory, and SQL to diagnose and resolve issues.
If you&rsquo;re a sharp communicator with strong technical instincts and love solving problems quickly and clearly, this role is for you.<h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><ul><li>
Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time.</li><li>
Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.</li><li>
Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.</li><li>
Investigate customer behavior and issues using FullStory session data.</li><li>
Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support.</li><li>
Document resolutions and update internal Zendesk macros and knowledge base articles.</li><li>
Identify recurring issues and propose process or product improvements.</li></ul><h1 class="jobSectionHeader">
What You'll Bring</h1><ul><li>
Typically, 1&ndash;3 years of experience in technical support for a SaaS product.</li><li>
Excellent written and verbal communication skills &mdash; you explain technical issues clearly and concisely.</li><li>
Ability to translate complex topics for non-technical users.</li><li>
Highly organized, proactive, and comfortable in a fast-moving startup environment.</li><li>
A genuine sense of urgency &mdash; you take pride in speed and quality.</li></ul><h1 class="jobSectionHeader">
Bonus Points</h1><ul><li>
You&rsquo;ve used tools like Postman, Zendesk, or FullStory to diagnose and resolve issues.</li><li>
You&rsquo;ve worked in a startup or early-stage environment and helped shape support processes or playbooks.</li><li>
You have experience supporting non-technical customers in industrial, logistics, or distribution contexts.</li><li>
You&rsquo;ve built or refined internal support workflows, macros, or dashboards.</li></ul><h1 class="jobSectionHeader">
Why Join Canals</h1><ul><li>
We're profitable: stability without the chaos of venture pivots.</li><li>
Real-world impact: your work improves global supply chains, saving customers time and reducing waste.</li><li>
Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.</li><li>
Culture of ownership: moving fast while putting quality first</li><li>
Remote-first, flexible work environment across North and South America.</li><li>
Stellar product-market fit with tons of customer love</li><li>
All star team with diverse backgrounds to collaborate with and learn from</li></ul>
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.</div>

Technical Support Agent - North America

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Technical Support Agent - North America