support agent

Talentoma

<div>
 
 
 Job Title:
 
 Remote Support Agent
 
 
 
 
 
 
 Monthly Pay: $3,700 &ndash; $4,200
 
 
 
 
 
 
 
 Summary:
 
 
 <ul>
 <li>
 Provides customer support across multiple channels
 </li>
 <li>
 Resolves issues quickly and professionally
 </li>
 <li>
 Ensures positive customer experiences
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Handle inquiries via phone, chat, or email
 </li>
 <li>
 Troubleshoot issues
 </li>
 <li>
 Provide accurate information
 </li>
 <li>
 Log interactions
 </li>
 <li>
 Escalate complex cases
 </li>
 <li>
 Maintain service quality
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Customer support experience preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to multitask
 </li>
 <li>
 Basic technical knowledge
 </li>
 <li>
 Remote work readiness
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $3,700&ndash;$4,200
 </li>
 <li>
 Remote support role
 </li>
 <li>
 Paid training
 </li>
 <li>
 Flexible schedules
 </li>
 <li>
 Career growth
 </li>
 </ul>
 
 
</div>

Remote Support Agent

OVHcloud

<div>Job Summary 
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback. Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required. 
 
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
 
 
This is a 3rd shift position. This role will be working the 3rd shift and includes one weekend shift. The hours are from 10:00pm-6:00am EST. 
 
Base pay range: $27.95 per hour. 
 
Essential Duties &amp; Responsibilities<ul><li>
Customer Centric as Frontline Support &ndash; Be the first point of contact for OVHCloud customers via omnichannel support. You will set the tone and experience for a positive and engaging support experience during some very hectic times for our customers.
</li><li>Efficiency is Key &ndash; Communicating, researching, troubleshooting, and escalating customer&rsquo;s needs with a sense of urgency. You are individually responsible for your customer efficiency KPI metrics. We want you to tackle customer cases as if your own business was impacted.</li><li>
Cloud Troubleshooting &ndash; You are responsible for ensuring the customer&rsquo;s infrastructure is always available. When it is not, you will be required to use technical knowledge and tools to identify and isolate issues and take the appropriate steps to ensuring our customers are back up as soon as possible.
</li><li>Questioning Mindset &ndash; When you hear hooves, we want you to also think about zebras too, not just horses! It is important to ask questions of your customers and peers to have a clear understanding of how to go forward. It is equally important to question how things work. If you see an opportunity to improve processes and procedures to positively impact the customer experience, we want to know!</li><li>
Expanding your Knowledge &ndash; You are responsible for staying current with changes, updates, trainings and completing any manager required courses. This includes internal and external training resources. We encourage test accounts and being a part of user acceptance testing.</li></ul> 

Minimum Requirements<ul><li>
3+ years of experience in customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk)
</li><li>IT degree or 3+ years of experience in lieu of</li><li>
Excellent written, verbal and communication skills are critical
</li><li>Excellent analytical/problem-solving skills, including scientific troubleshooting methods</li><li>
Experience with Linux and Windows servers</li><li>
Experience with virtual environments - VMware/Hyper V.
</li><li>Strong knowledge of networking - OSI, Ports, Protocols</li><li>
Experience with operating systems &ndash; versioning and installations</li><li>
Experience with command line protocols</li><li>
Experience with control panels &ndash; cPanel and Plesk</li><li>
LPI Essentials knowledge desired</li><li>
CompTIA A+, Network+, Server+, or proven equivalent experience desired</li><li>
Have a desire to work in a fun, exciting and collaborative environment</li></ul>
Experience with the following is a plus<ul><li>
LPI Essentials</li><li>
CompTIA A+, Network+, Server+</li><li>
Working with APIs</li><li>
OpenStack</li></ul> 

Working Conditions<ul><li>
Standard office environment.</li></ul> 

Company Description &ndash; About OVHcloud 
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges &ndash; today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
 
 
EEO Statement 
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. 

doeoUP1kUq</div>

Cloud Support Agent

zyltech digital 

Zyltech Digital is actively hiring driven and enthusiastic Chat Support Agent to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-timeWork Location: Gulshan-e-Iqbal,Main University Road,KarachiJob Type: Full-timeWork Location: On the road

Chat Support Agent

Inovaqo

Job Title: VA / Customer Support Agent Vacant Positions: 03We are looking for a VA / Customer Support Agent who can communicate confidently with clients and provide excellent customer support. The ideal candidate should have strong spoken English, good interpersonal skills, and the ability to handle customer queries professionally.Key Responsibilities:<ul><li>Respond to customer queries in a timely and professional manner</li><li>Provide support and maintain positive client interactions</li><li>Handle communication through calls, chats, or emails</li><li>Resolve customer concerns effectively and escalate when needed</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Excellent spoken English and communication skills</li><li>Strong customer handling and interpersonal skills</li><li>Prior experience in customer support / virtual assistance is preferred</li><li>Ability to work in a fast-paced environment</li></ul>Job Details:<ul><li>Shift: Night Shift / Afternoon Shift</li><li>Location: Onsite &ndash; Near UMT, Lahore</li><li>Schedule: 6 Days a Week</li></ul>Salary: Up to PKR 90,000 - based on experience and spoken skills.Note: We are hiring on urgent basis, need to close the positions by 3rd April. Immediate joiners are highly encouraged to apply and will be reached out on priority basis.To apply Drop your resume: hr.bemoreremote02@gmail.comJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

VA - Customer Support Agent

Tomati.App

<div><div><div><h3 class="jobSectionHeader">Job summary
</h3>Tomati.App is an enterprise restaurant e-commerce platform built to help multi-location brands scale online ordering, payments &amp; delivery operations. We provide a white-label ordering system that supports web and mobile ordering, wallet and payment flows; delivery orchestration, including food delivery; last-mile workflows; and logistics integration. We are looking for a dedicated and customer-focused customer support agent to join our team. This individual will play a critical role in providing exceptional support to our clients, addressing inquiries, resolving issues, &amp; ensuring a seamless experience across the various platforms we integrate with. The role requires strong problem-solving skills, excellent communication skills and a commitment to maintaining high standards of customer satisfaction.
 <div>Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Nigeria
</div></div><div><h3 class="jobSectionHeader">Job descriptions &amp; requirements
</h3><div><div>Responsibilities: 
</div>
<div>Customer Support: 
</div>
<ul><li>Provide timely and professional support to clients via multiple channels (email, phone, chat).</li><li>
Resolve customer issues related to third-party and proprietary delivery systems.</li><li>
Address inquiries related to account management, technical difficulties, and delivery tracking.</li></ul> 

Issue Resolution: 
<ul><li>Troubleshoot and resolve technical issues with both client and third-party delivery platforms.</li><li>
Work with the technical team to escalate and resolve complex issues.</li><li>
Document recurring issues and provide feedback to improve product and service quality.</li></ul> 

Stakeholder Communication: 
<ul><li>Act as the first point of contact for client queries, ensuring they are well-informed and their issues are handled efficiently.</li><li>
Communicate effectively with other teams to ensure all customer-facing issues are resolved and tracked.</li></ul> 

Quality Assurance: 
<ul><li>Ensure customer issues are documented in detail, with clear action steps.</li><li>
Conduct follow-ups with clients to ensure full satisfaction and resolution of their issues.</li></ul> 

Knowledge Management: 
<ul><li>Maintain up-to-date knowledge of product features and services to provide informed support.</li><li>
Contribute to internal knowledge bases and FAQs for self-service resources</li></ul> 

Requirements: 
<ul><li>2-3 years of experience in customer support, preferably in a technical or software-related field.</li><li>
A minimum of an HND or equivalent; higher education is a plus.</li><li>
Familiarity with CRM tools (e.g., Zoho, Zendesk) and communication platforms.
</li><li>Basic understanding of technical integrations and troubleshooting.</li><li>
Excellent communication and interpersonal skills.
</li><li>Strong problem-solving ability and a patient, empathetic approach to customer service</li></ul> 

Key Performance Indicators (KPIs): 
<ul><li>Customer Satisfaction: Achieve a customer satisfaction rating of 4.5/5 or higher based on post-interaction surveys. 
</li><li>
Response Time: Respond to 90% of customer inquiries within 1 hour during business hours. 
</li><li>
Resolution Rate: Resolve 85% of customer issues on the first contact. 
</li><li>
Knowledge Sharing: Contribute to internal resources with at least 1 new FAQ or troubleshooting guide per quarter. 
</li><li>
Documentation and Compliance: Ensure all customer interactions are logged accurately and in accordance with data protection policies.</li></ul> 

What We Offer:
<ul><li>Competitive contractor compensation.</li><li>
Opportunity to work in a dynamic, fast-paced industry.</li><li>
Collaborative and inclusive work environment.</li><li>
Professional development and growth opportunities</li></ul> 

Application Deadline: 31st April 2026<div> 
</div>
<div>Note: This position is a contract-based role, and compensation will be tied to the achievement of KPIs rather than the number of hours worked.</div></div></div></div></div>

Customer Support Agent

ADF Medical

<div>
 
 
 📋 JOB OPENING &mdash; Live Chat Support Agent
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a
 
 Live Chat Support Agent
 
 to join our customer support team. If you're a strong communicator who enjoys helping people, we'd love to hear from you.
 
 
 
 Role:
 
 Live Chat Support Agent
 
 
 Department:
 
 Customer Support
 
 
 Location:
 
 Remote / On-Site
 
 
 Type:
 
 Full-Time / Part-Time
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Respond to patient and client inquiries via live chat
 </li>
 <li>
 Provide information on our services, scheduling, and billing
 </li>
 <li>
 Escalate complex issues to the appropriate team
 </li>
 <li>
 Keep accurate records of all customer interactions
 </li>
 <li>
 Follow HIPAA guidelines and company privacy policies
 </li>
 </ul>
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 1&ndash;2 years of customer service or live chat experience
 </li>
 <li>
 Excellent written communication skills
 </li>
 <li>
 Ability to type 45+ WPM
 </li>
 <li>
 Comfortable multitasking in a fast-paced environment
 </li>
 <li>
 Healthcare or medical background is a plus
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time)
 </li>
 <li>
 Paid time off &amp; holidays
 </li>
 <li>
 Growth opportunities within the company
 </li>
 </ul>
</div>

Live Chat Support Agent-ADF

Oxiliry

<div>
 
 
 Diversity and Equal Opportunity
 
 
 
 
 
 Oxiliry is committed to diversity and equal opportunity in the workplace. As part of this commitment, we invite applicants to self-identify if they have a disability. Providing this information is voluntary and will not affect your application for employment opportunities.
 
 
 
 
 About the Group:
 
 Oxiliry is a trusted business process outsourcing partner, providing quality resources and delivering scalable, efficient, and innovative solutions to empower businesses globally. Committed to excellence, we streamline operations to drive profitability, foster sustainable growth, and build lasting partnerships for success.
 
 
 
 About the Business Unit:
 
 
 
 Triage:
 
 The Customer Support (Triage) Team acts as the bridge between clients and internal departments, ensuring that all inquiries and issues are properly validated, prioritized, and routed for resolution. The team focuses on delivering timely, accurate, and empathetic support while driving process improvements and enhancing overall customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 ● Respond to customer inquiries via ticketing systems, email, or chat promptly and professionally.
 
 ● Troubleshoot and resolve issues independently; escalate complex cases as needed.
 
 ● Maintain and update internal documents, reports, workflows, and knowledge base content.
 
 ● Follow communication templates(Macros), processes, and quality standards.
 
 ● Achieve individual performance targets including response time, resolution rate, and customer satisfaction scores.
 
 ● Identify recurring issues, gather customer feedback, and provide insights to improve products and services.
 
 ● Ensure professionalism, empathy, and a positive customer experience in every interaction.
 
 ● Collaborate with other teams to ensure timely resolution of customer requests.
 
 ● Any tasks assigned from the Supervisor/Manager.
 
 
 
 Skills:
 
 
 ● Strong verbal and written communication skills, with active listening and presentation abilities.
 
 ● Analytical thinking and problem-solving skills, with attention to detail.
 
 ● Proficiency in CRM/ticketing tools, AI tools, MS Excel, Google Sheets, and basic SQL.
 
 ● Ability to work under pressure, manage multiple tasks, and meet deadlines.
 
 ● Proactive, reliable, and self-motivated, with a positive attitude and team-oriented mindset.
 
 ● Strong organizational, multitasking, and time-management skills.
 
 ● 1 year of experience in customer support, call center, or client-facing roles.
 
 ● Bachelor&rsquo;s degree in Business Administration, IT, or related field.
 
 
 
 
 
 
 
</div>

Customer Support Agent Level1

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