support agent

MEDvidi

<div>
 At
 
 MEDvidi
 
 , we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.
 
 
 As a
 
 Tier 1 Support Agent
 
 , you will serve as the main point of contact for issues and questions about MEDvidi CS support. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define MEDvidi&rsquo;s support processes and work with our team to develop and scale the Technical Support function. The goal is to achieve excellent performance from your team that will bring sustainable business growth.
 
 
 Requirements:
 
 
 <ul>
 <li>
 Ability to fully focus on, understand, and respond appropriately to patient concerns.
 </li>
 <li>
 Quickly grasp the patient&rsquo;s issue and determine the best course of action.
 </li>
 <li>
 Analyze information and make sound decisions to resolve patient concerns efficiently.
 </li>
 <li>
 Experience in healthcare and customer service.
 </li>
 <li>
 Must have the ability to deliver exceptional service and maintain professionalism even when assisting an angry patient.
 </li>
 <li>
 Must be able to be positive, empathetic, and solution driven in all patient interactions.
 </li>
 <li>
 Must have working knowledge of Electronic Health.
 </li>
 <li>
 Records to accurately document and retrieve patient information.
 </li>
 <li>
 Understanding HIPAA regulations to always ensure patient privacy and data protection.
 
 
 </li>
 </ul>
 Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming patient calls promptly and professionally.
 </li>
 <li>
 Make outbound calls to patients when needed.
 </li>
 <li>
 Return missed calls.
 </li>
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 Follow all SLAs within their timeframes.
 </li>
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 Keep them informed if a wait is needed.
 </li>
 <li>
 Provide clear, empathetic, and respectful communication in every interaction.
 </li>
 <li>
 Escalate patient issues that aren&rsquo;t FCR to the correct department or team lead immediately.
 
 
 </li>
 </ul>
 Please visit our website at
 
 www.medvidi.com
 
 for information about our services. If interested in joining our team, please email. We hope to hear from you soon!
</div>

Tier 1 Support Agent

Orior Skincare & Cosmetics

Job description:Customer Support Agent (Mid-Level) Position: Customer Support Executive Location: Lahore (On-site) Salary: PKR 35,000&ndash;45,000/month Experience Required: 1+ year in customer service or call center.Responsibilities:Handle customer queries via WhatsApp, Instagram, Facebook, and phoneResolve complaints and order-related issuesRecord and manage customer data in CRM or ExcelCoordinate with dispatch/delivery teams for timely serviceRespond politely, clearly, and professionally in writing and speakingRequirements:Fluent in English and UrduTyping speed and clarity in messages is importantExperience with online chat, e-commerce orders, or Shopify is a plusPunctual, positive attitude, and a problem solverTo Apply: Submit your CV and a short cover note (why you&rsquo;re fit for this role) to or WhatsApp 03190091620Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer support agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

Tangent Technologies Pvt Ltd

Job description Responsibilities:Tangent Technologies are hiring for Customer Support Agent <ul><li>Present, promote and sell products/services using solid arguments to existing and prospective customers</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs</li><li>Establish, develop and maintain positive business and customer relationships</li><li>Reach out to customer leads through cold calling</li><li>Expedite the resolution of customer problems and complaints to maximize satisfaction</li><li>Achieve agreed upon sales targets and outcomes within schedule</li><li>Coordinate sales effort with team members and other departments</li><li>Analyze the territory/market&rsquo;s potential, track sales and status reports</li><li>Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</li><li>Keep abreast of best practices and promotional trends</li><li>Continuously improve through feedback</li></ul>Requirements:<ul><li>Proven work experience of at least 1 year as a Customer Sales Representative</li><li>Excellent knowledge of MS Office</li><li>Familiarity with BRM and CRM practices along with ability to build productive business professional relationships</li><li>Highly motivated and target driven with a proven track record in sales</li><li>Excellent selling, negotiation and communication skills</li><li>Prioritizing, time management and organizational skills</li><li>Ability to create and deliver presentations tailored to the audience needs</li><li>Relationship management skills and openness to feedback</li><li>Bachelor&rsquo;s degree in business or a related field</li></ul>What we offer? (Benefits)<ul><li>Wonderful working environment unique opportunity to learn a complete product cycle.</li><li>Competitive salary and incentive package</li><li>Provident fund</li><li>Bi-annual increments</li><li>Appreciation awards</li><li>18 paid leaves</li><li>Health insurance</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>&bull; What is your current salary?</li><li>&bull; What is your expected salary?</li><li>&bull; Do you have excellent English Communication Skills?</li><li>&bull; Our office is located at i9/3 Islamabad. Do you have any commute</li><li>&bull; Can you join us immediately?</li><li>&bull; Do you have 1-2 year experience of US Healthcare Campaigns?</li></ul>Work Location: In person

Dieture

About Dieture:Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. With AI-driven predictive supplements, personalized health tracking, and a wide range of meal plans, we empower customers to take control of their well-being. Our user-friendly mobile app allows customers to manage subscriptions, tailor their meals, track health metrics, and access supplements designed to meet their unique needs. By prioritizing efficiency and holistic health solutions, we're redefining the future of health in Qatar.Role Overview:As a Customer Support Agent, you will be the front line for handling customer inquiries, resolving issues, and ensuring that every customer has a positive experience with our products and services. You will work directly with customers via phone, email, chat, and social media to address their concerns and provide timely solutions.Key Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via multiple channels (phone, email, live chat, social media) in a professional and timely manner.</li><li>Issue Resolution: Troubleshoot and resolve customer issues by diagnosing problems, offering solutions, and ensuring customer satisfaction.</li><li>Product Knowledge: Develop and maintain a deep understanding of the company&rsquo;s products and services to provide accurate, effective support.</li><li>Customer Education: Assist customers in understanding how to use products/services, providing guidance and tips as needed.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company&rsquo;s CRM system.</li><li>Escalation Management: Identify and escalate complex or unresolved issues to CS Manager or relevant departments.</li><li>Customer Feedback: Collect feedback from customers and suggest process improvements based on customer insights.</li><li>Collaboration: Work with internal teams (sales, technical, etc.) to ensure smooth customer experience and resolve recurring issues.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business or a related field (preferred).</li><li>Prior experience in a customer support or service role (3-5 years preferred).</li><li>Experience in F&amp;B industry is preferred.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.</li><li>Strong problem-solving abilities and the ability to think critically under pressure.</li><li>Technical Proficiency in using CRM software and basic office applications.</li><li>Fluency in Arabic and English language.</li><li>Multi-tasking ability to manage multiple customer inquiries and tasks simultaneously while maintaining attention to detail.</li><li>Passion for delivering exceptional customer service and helping others.</li><li>Experienced in handling customer interactions via phone calls and chat support.</li></ul>Personal Attributes:<ul><li>Empathy: Ability to understand and relate to customer concerns and needs, offering thoughtful solutions and demonstrating genuine care.</li><li>Patience: Ability to remain calm and composed, even during challenging interactions with upset customers.</li><li>Adaptability: Ability to quickly adjust to new products, services, or changes in customer expectations while maintaining a positive attitude.</li><li>Attention to Detail: A keen eye for detail when entering information into systems or handling customer issues to ensure accuracy and completeness.</li><li>Team Player: Strong collaborative spirit and willingness to assist colleagues and work toward common team goals.</li><li>Self-Motivated: Proactive in finding solutions and taking initiative in managing workload, with the ability to work independently.</li><li>Positive Attitude: A friendly, approachable demeanor that creates a welcoming environment for customers and teammates alike.</li><li>Resilience: Ability to handle constructive criticism and use it as an opportunity for personal and professional growth.</li></ul>What Success Looks Like:Success in this role will be measured by your ability to effectively engage with customers, resolve issues in a timely manner, and maintain high levels of customer satisfaction. You will know you're succeeding when:Customer Satisfaction:<ul><li>Consistently receiving positive feedback from customers, ensuring they feel valued, heard, and satisfied with the solutions provided.</li><li>High customer retention rates due to excellent support and relationship-building.</li></ul>Efficiency in Handling Inquiries:<ul><li>Maintaining quick response times and high-resolution rates with minimal back-and-forth or escalations.</li><li>Effectively managing a high volume of inquiries while maintaining a positive customer experience.</li></ul>Problem-Solving and Resolution:<ul><li>Successfully resolving customer issues and providing clear solutions that meet their needs, resulting in fewer follow-up issues or repeat inquiries.</li><li>Effectively addressing recurring problems and identifying opportunities to prevent future issues.</li></ul>Collaboration and Communication:<ul><li>Seamlessly collaborating with internal teams to share valuable insights and ensure smooth resolutions to customer challenges.</li><li>Maintaining clear, professional, and transparent communication with both customers and colleagues.</li></ul>Product Knowledge Mastery:<ul><li>Demonstrating strong product knowledge during customer interactions and consistently using this knowledge to provide accurate support.</li><li>Actively contributing to knowledge-sharing efforts, ensuring updated information is available for both customers and team members.</li></ul>Achievement of Key Performance Metrics:<ul><li>Meeting or exceeding performance metrics such as average response time, customer satisfaction (CSAT) scores, first-contact resolution rate, and ticket resolution time.</li></ul>What we offer:<ul><li>Competitive Package.</li><li>Opportunities for professional growth and career advancement.</li><li>A supportive, collaborative, and inclusive team environment.</li><li>Access to product training, and industry insights.</li></ul>Job Types: Full-time, Permanent

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
 <li>
 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
 <li>
 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
 <li>
 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
 <li>
 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

FedEx

Operations Support Agent (Saudi National) Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may be escalated to senior team members. Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Freight and Package Transportation Referrals increase your chances of interviewing at FedEx by 2x Get notified about new Operations Representative jobs in Riyadh, Riyadh, Saudi Arabia.<img src="https://www.jobg8.com/Tracking.aspx?3XQ4vNRlXTRyN%2bSSsfBEfSKuxwxHLSFLs" width="0" height="0" />

Operations Support Agent(Saudi National)

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