support agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent-Call Center

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe customer support is more than just answering questions &mdash; it&rsquo;s about building trust and connection. We&rsquo;re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Connect with customers via chat, email, or phone to answer questions and resolve issues
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 Assist with everything from product inquiries to order tracking and returns
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 Deliver kind, clear, and helpful responses that leave a positive impression
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 Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
 
 
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 What We Offer
 
 
 
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 Competitive pay with annual performance-based increases
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 Paid time off so you can take care of yourself
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 Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
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 Holiday bonuses to show appreciation for your hard work
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 A fully remote work setup &mdash; no commuting, ever
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 Opportunities for growth and advancement as we continue to expand
 
 
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 What We&rsquo;re Looking For
 
 
 
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 Excellent English communication skills (both written and spoken)
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 At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
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 Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
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 Patient, empathetic, and responsible problem-solver
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 Enjoys being part of a team and takes pride in a job well done
 
 
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 What You&rsquo;ll Need To Work From Home
 
 
 
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 Your own computer or laptop (i5 processor or equivalent preferred)
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 A reliable internet connection (minimum of 15 Mbps upload/download speed)
 
 
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 Use Application Code:
 
 CS
 
 
 
 READY TO JOIN US?
 
 
 
 If you're passionate about making someone&rsquo;s day better and want to be part of a supportive, remote-first team, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

Customer Support Agent

kaay.pk

About UsRun Courier is a reliable logistics and courier service provider, ensuring smooth deliveries for businesses and individuals. We specialize in supporting e-commerce operations, working with multiple courier partners to provide a seamless shipping and tracking experience. We are looking for an experienced Customer Support Agent who can handle parcel tracking, manage courier coordination, and resolve customer queries efficiently.Key Responsibilities<ul><li>Handle customer queries via phone, WhatsApp, email, and social media regarding parcel tracking and delivery status.</li><li>Coordinate with multiple courier partners to ensure timely resolution of shipment issues.</li><li>Monitor and update parcel tracking systems for e-commerce clients.</li><li>Resolve complaints professionally, ensuring customer satisfaction.</li><li>Maintain accurate records of customer interactions, follow-ups, and feedback.</li><li>Provide proactive communication to customers regarding parcel status or delays.</li><li>Collaborate with operations and logistics teams for smooth execution.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Experience in e-commerce customer support and parcel tracking is mandatory.</li><li>Strong understanding of courier operations and dealing with multiple logistics partners.</li><li>Excellent communication skills in English &amp; Urdu (verbal and written).</li><li>Problem-solving attitude with ability to stay calm under pressure.</li><li>Proficiency in MS Excel/Google Sheets for reporting.</li><li>Strong organizational skills and attention to detail.</li></ul>What We Offer<ul><li>Competitive salary package (based on experience &amp; skills).</li><li>Opportunity to work in a fast-growing logistics company.</li><li>Collaborative and supportive work environment.</li><li>Career growth opportunities.</li></ul>How to Apply: Apply directly through Indeed or send your CV to info@runcourier.com and whatsapp +92 332 816 0093 with the subject line: Customer Support Agent &ndash; Run Courier.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Agent – E-Commerce & Courier Services

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/Kurdish/English)

5 Star Innovations Pvt. Limited

Company: 5 Star Innovations Private Limited Location: Wapda Town, Lahore (On-site) Job Type: Full-time (Night Shift) Timings: 6:00 PM &ndash; 3:00 AM (Pakistan Standard Time) Salary: Rs. 50,000 &ndash; Rs. 100,000 per month (based on experience and skills)Company Description 5 Star Innovations Private Limited is committed to empowering businesses through strategic innovation and tailored solutions. We help organizations streamline operations, boost productivity, and foster sustainable growth. With reliability, creativity, and real impact at our core, we bridge the gap between vision and execution.Role Description We are looking for a Customer Support Agent with prior experience in handling U.S.-based customers via email and phone. The ideal candidate is a confident communicator who can provide excellent customer service, resolve queries efficiently, and maintain a positive brand image.This is a night shift, on-site role based in Wapda Town, Lahore.Key Responsibilities<ul><li>Respond promptly to customer queries via email and phone</li><li>Handle customer complaints with patience, empathy, and professionalism</li><li>Document interactions, issues, and resolutions in the system accurately</li><li>Collaborate with internal teams to resolve customer concerns efficiently</li><li>Ensure high levels of customer satisfaction and timely follow-ups</li><li>Meet response time and service quality targets consistently</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support for U.S.-based clients (email &amp; phone) &mdash; required</li><li>Excellent spoken and written English skills (neutral or U.S.-friendly accent preferred)</li><li>Strong communication, problem-solving, and interpersonal abilities</li><li>Familiarity with CRM software, ticketing systems, or call center tools is a plus</li><li>Willingness to work night shifts (6:00 PM &ndash; 3:00 AM PST)</li><li>Reliable, punctual, and able to work independently as well as in a team</li></ul>What We Offer<ul><li>Competitive salary between Rs. 50,000 &ndash; Rs. 100,000, based on experience and performance</li><li>Friendly and professional work environment</li><li>Opportunities for skill growth and career advancement</li><li>Performance-based incentives for top performers</li></ul>If you&rsquo;re passionate about helping people, have solid U.S. customer support experience, and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Apply now and become part of a growing team that values professionalism, communication, and excellence.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Agent (Email & Phone) – Night Shift

collabrains

Are you passionate about e-commerce and looking for an opportunity to contribute to a growing business? We are seeking motivated E-Commerce Support Agents to join our team for evening shifts. In this role, you will handle customer service tasks, process orders, manage inquiries, and support the overall day-to-day operations of our e-commerce platform.Responsibilities:<ul><li>Respond to customer inquiries via email, chat, and other channels</li><li>Assist in processing orders, returns, and exchanges</li><li>Troubleshoot customer issues and provide solutions promptly</li><li>Coordinate with suppliers and shippers for order fulfillment</li><li>Manage product listings, inventory updates, and ensure data accuracy</li><li>Monitor shipping statuses and provide updates to customers</li><li>Support the team with other e-commerce-related tasks as needed</li></ul>Requirements:<ul><li>Experience in e-commerce, customer support, or related fields (preferred but not required)</li><li>Strong communication skills (written and verbal)</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Proficiency in Microsoft Office, Google Suite, and basic e-commerce platforms</li><li>Attention to detail and problem-solving skills</li><li>Must be available to work the 6:00 PM to 2:00 AM shift</li></ul>Benefits:<ul><li>Competitive salary plus Commission</li><li>Flexible working environment (on-site)</li><li>Growth opportunities within the company</li><li>Training and support for professional development</li></ul>Job Type: Full-timePay: From Rs30,000.00 per month

E-Commerce Support Agent (Evening Shift)

CAPAGO International

<div>
 
 TO KNOW BEFORE APPLYING
 
 
 
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 This position is based in Koweit ;
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 Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
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 0 - 2 years of experience required ;
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 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
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 French is an advantage.
 
 
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 Who We Are
 
 
 
 CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
 
 
 We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
 
 
 As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
 
 
 
 Description Of The Position
 
 
 
 The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:
 
 
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 Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
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 Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
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 Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
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 Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
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 Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
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 Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
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 Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
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 Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.
 
 
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 Skills
 
 
 
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 Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
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 Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
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 Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
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 Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.
 
 
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 Diploma &amp; Experience
 
 
 
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 Bachelor degree in a related field ;
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 0-2 years of experience in a similar position ;
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 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
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 French is an advantage
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</div>

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

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