support agent

Tribe-d

Job Title: Chat Support Agent (Freshers Welcome)Company: DIGIT-IT Job Type: Full-time / On-siteShift Timings: Day Shift: 12:00 PM &ndash; 6:00 PM Night Shift: 6:00 PM &ndash; 12:00 AMJob Description: DIGIT-IT is looking for Chat Support Agents to join our team. This opportunity is ideal for fresh candidates who have good communication skills and basic computer knowledge. The selected candidates will be responsible for assisting customers through online chat and providing accurate information in a professional manner.Requirements:<ul><li>Fresh candidates are encouraged to apply</li><li>Good written communication skills in English</li><li>Basic computer and typing skills</li><li>Ability to handle multiple chats professionally</li><li>Positive attitude and willingness to learn</li></ul><ul><li>Fresh candidates preferred</li><li>Nearby candidates are preferred</li></ul>Location Address: Office 4 &amp; 5, 2nd Floor, Hina Center, Block 13 A Gulshan-e-Iqbal, KarachiDIGIT-IT &ndash; Join our growing team and start your career with us!Job Types: Part-time, FresherPay: Rs15,000.00 - Rs20,000.00 per monthLocation:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

Chat Support Agent

Descript

<div>
 As a member of the Support team at Descript, you create phenomenal support experiences for multimedia creators around the world. You'll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we&rsquo;re looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers.
 
 
 The Opportunity
 
 
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 Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
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 Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
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 Capture and record accurate and detailed information using CRM tools.
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 Contribute to team knowledge by flagging trends, bugs, and documentation gaps.
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 Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date.
 
 
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 What channels you&rsquo;ll use
 
 
 We use chat, email, and video calls to support our users directly, while using social channels, including Reddit and Discord to communicate more broadly. We ask that you have some comfort level in video calls for troubleshooting and workflow assistance.
 
 
 Role Requirements
 
 
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 Able to commit to a working schedule of 8a&ndash;5p PT, Tuesday&ndash;Saturday (hours/days subject to change).
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 1&ndash;2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product.
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 Demonstrated comfort reading and working with REST APIs &mdash; you can read API reference docs, interpret JSON responses, and identify malformed requests.
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 Familiarity with tools like Postman, curl, or comparable API testing utilities.
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 Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar).
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 Familiarity with Zendesk or comparable CRM platforms.
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 Familiarity with Stripe or other payment processing systems.
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 Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.
 
 
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 About You
 
 
 
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 You believe every support interaction is an opportunity to build trust with the user and gather product feedback for internal teams.
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 You are a strong written and verbal communicator who can translate technical concepts clearly for audiences of varying skill levels.
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 You are inclined to break things to find out how they work.
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 You are fine with ambiguity and are comfortable in that gray area where its up to you to determine a resolution path.
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 You are looking for an opportunity to help build what support looks like. AI is a weird beast, and we are not sure what traditional support roles will look like in the future with its influence. Let's figure it out together!
 
 
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 The base salary range for this role is $62,000&ndash;$95,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above.
 
 
 
 About Descript
 
 
 
 Descript is building a simple, intuitive, fully-powered editing tool for video and audio &mdash; an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital).
 
 
 Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.
 
 
 Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult&mdash;we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person.
 
 
 Descript is an equal opportunity workplace&mdash;we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.
</div>

Support Agent

MTBC CareCloud

Job SummaryA Tier 1 Technical Support Agent is responsible for providing first-level technical assistance to customers or internal users. They troubleshoot basic technical issues, respond to support requests, and escalate complex problems to higher-level support teams when necessary. The role requires strong communication skills, problem-solving ability, and a customer-focused mindset.Key Responsibilities<ul><li>Provide first-line technical support via phone, email, chat, or ticketing systems.</li><li>Diagnose and troubleshoot basic hardware, software, and network issues.</li><li>Log and track incidents and service requests in the ticketing system.</li><li>Follow established support procedures and troubleshooting guides.</li><li>Escalate unresolved issues to Tier 2 or specialized technical teams.</li><li>Assist users with password resets, account access, and application issues.</li><li>Document solutions and update knowledge base articles when necessary.</li><li>Maintain high customer satisfaction and response time standards.</li><li>Monitor and follow up on open support tickets until resolution.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>Basic understanding of:</li><li>Operating systems (Windows, macOS, Linux basics)</li><li>Networking fundamentals (IP, DNS, Wi-Fi, VPN)</li><li>Hardware troubleshooting</li><li>Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) is a plus.</li><li>Strong communication and customer service skills.</li><li>Ability to troubleshoot and resolve issues quickly.</li><li>Basic knowledge of remote support tools.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Tier 1 Technical Support Agent

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 Tier 2 Technical Support Agent &ndash; Constellation Payments
 
 
 
 
 Division
 
 
 
 Constellation Payments https://www.constellationpayments.com delivers secure, scalable, and innovative payment processing solutions for merchants and partners. Our platform supports modern payment technologies, APIs, and integrations designed to simplify transactions and enhance operational efficiency across industries. We work closely with merchants, developers, and internal teams to ensure reliable and seamless payment experiences.
 
 
 
 Job Description
 
 
 
 We are seeking a skilled and detail-oriented Tier 2 Technical Support Agent to join our growing technical support team. In this role, you will act as a key escalation point for complex technical issues related to payment processing, APIs, and system integrations. You will collaborate closely with merchants, partners, and cross-functional internal teams to troubleshoot, resolve, and prevent recurring technical issues, ensuring high service quality and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
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 Serve as the primary escalation point for complex issues escalated from Tier 1 technical support.
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 Diagnose and resolve issues related to payment gateways, APIs, webhooks, tokenization, and transaction processing.
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 Analyze logs, API requests, and transaction data to identify root causes and recommend effective resolutions.
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 Work closely with Engineering, QA, and Product teams to investigate issues and drive timely resolutions.
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 Assist merchants and partners with system integrations, SDK configurations, and implementation best practices.
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 Update internal documentation and knowledge base articles to support continuous improvement and team efficiency.
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 Identify recurring issues and provide structured feedback to Product and Engineering teams.
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 Participate in on-call rotations as required to support business continuity.
 
 
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 Required Skills &amp; Experience
 
 
 
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 2&ndash;4 years of experience in technical support, client-facing engineering, or a related role.
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 Strong understanding of REST APIs, JSON, authentication methods, and webhooks.
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 Solid knowledge of payment processing concepts, including transaction lifecycles, settlement, chargebacks, tokenization, PCI compliance, and payment fee models.
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 Hands-on experience with tools such as Postman, Splunk, or comparable debugging and monitoring platforms.
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 Experience using ticketing platforms such as Zendesk, Jira, or Salesforce.
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 Strong written and verbal communication skills with the ability to explain technical concepts clearly.
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 Ability to work independently while collaborating effectively in a fast-paced, cross-functional environment.
 
 
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 Desired Skills &amp; Experience
 
 
 
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 Experience supporting payment platforms such as Stripe, Adyen, Authorize.Net, or similar solutions.
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 Basic knowledge of scripting or query languages such as Python or SQL (optional).
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 Experience working in SaaS or cloud-based technology environments.
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 Ability to anticipate issues, identify patterns, and contribute to long-term technical improvements.
 
 
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 Work Environment &amp; Shift Timings
 
 
 
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 Standard Shift: 9 am ET- 5 pm ET (7 pm PK time - 4 am PK Time)
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 Flexible Hours: Willingness to occasionally work during holidays or outside regular hours to accommodate global team needs.
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 Shift Changes: Possibility of shift changes after training to align with a different timezone based on organizational requirements.
 
 
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 Exciting Benefits We Offer
 
 
 
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 Market-leading Salary
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 Medical Coverage &ndash; Self &amp; Dependents
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 Parents Medical Coverage
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 Provident Fund
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 Employee Performance-based bonuses
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 Home Internet Subsidy
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 Conveyance Allowance
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 Profit Sharing Plan [Tenured Employees Only]
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 Life Benefit
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 Child Care Facility
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 Company Provided Lunch/Dinner
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 Professional Development Budget
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 Recreational area for in-house games
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 Sporadic On-shore training opportunities
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 Friendly work environment
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 Leave Encashment
 
 
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 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Support Agent L2

Bibbeo

Bibbeo is excited to announce an opening for a Junior Market Support Specialist within our Market Support team. This position offers a unique opportunity to collaborate with departments across the organization, as well as field technicians throughout the United States and Canada, to ensure smooth job closeouts.In this work-from-home role, you will partner with Project Managers and field technicians, managing daily calls to provide technical support, troubleshoot issues, and ensure technicians have the necessary resources to succeed. At Bibbeo, we promote from within and provide employees with opportunities for growth and advancement. Everyone that is a part of the Bibbeo team is family. We work together as one unit with the goal of great customer service with a fun workplace in mind.If you are passionate about customer service and thrive in a collaborative, close-knit environment, we would love to have you join our team.Key Responsibilities:<ul><li>Serve as the primary contact for technicians in the field, providing real-time technical support and troubleshooting assistance</li><li>Manage technician check-ins and check-outs</li><li>Troubleshoot communication issues with equipment and providing other required codes to technicians</li><li>Monitor chats, calls, and emails, offering timely support and relaying updates to project managers at a fast pace</li><li>Maintaining client confidence by keeping all information confidential</li><li>Support technician teams by ensuring resources and guidance are readily available</li><li>Preparing accurate job reminders and activity notes</li><li>Assist in maintaining and updating install manuals to ensure technicians have access to the latest resources and guides</li><li>Provide updates and insights to project managers regarding daily issues, progress, and any schedule changes</li><li>Maintain logs of calls, emails, and chats, ensuring accurate record-keeping to support workload analysis and planning</li></ul>Skills and Qualifications:<ul><li>Exceptional attention to detail and accuracy</li><li>Proficiency in Microsoft Office</li><li>Strong organizational and time management skills</li><li>Excellent communication skills, particularly via phone and email</li><li>Ability to multitask and navigate between multiple job activities simultaneously</li><li>Problem-solving skills with a proactive, team-oriented approach</li><li>High level of professionalism, confidentiality, and positivity</li><li>Ability to work independently with a commitment to meeting daily deadlines</li></ul>What We Offer:<ul><li>Competitive Salary based on experience</li><li>Schedule: Monday - Friday 9:00 AM - 6:00 PM CST</li><li>Comprehensive Benefits Package, including:</li><li>Medical, Dental, Vision, Accident, Short-Term Disability, Long-Term Disability and Life Insurance plans</li><li>401(k) with company match (after 1 year)</li><li>Health Savings Account</li><li>Flexible Paid Time Off Policy and Paid Holidays</li><li>Annual Incentive Bonus Opportunities</li><li>Company-sponsored team-building activities, including Fantasy Football, Monthly Competitions</li><li>Annual company paid team-building trip</li><li>Professional development opportunities</li><li>Company-provided equipment, including a MacBook and iPhone</li></ul>Interview Process: Selected candidates will undergo a multi-step interview process:<ul><li>Filling out an initial interview survey that will be sent to you by email with a Forms link</li><li>First round video interview with team members from various departments</li><li>Second round video interview with senior leadership, including Department Manager, Scheduling Manager, VP of Business Development, COO, and CEO</li></ul>Timeline for the Position: <ul><li>March 18 at 5:00 PM MST - Job posting goes live</li><li>March 30 at 5:00 PM MST - Job posting closes</li><li>April 1st at 5:00pm MST - Deadline to complete the interview survey</li><li>April 2nd - Notifications sent for first-round video interviews</li><li>April 6th and 7th - First-round video interviews conducted via Microsoft Teams</li><li>April 7th &ndash; Notifications sent for second-round video interviews</li><li>April 9th 10th &ndash; Second-round video interviews conducted via Microsoft Teams</li><li>April 10th &ndash; Final hiring decision made; all candidates notified</li><li>April 27th &ndash; Preferred start date</li></ul>We encourage all qualified candidates to apply, regardless of background or experience level. Bibbeo values inclusivity and teamwork, and we look forward to welcoming new talent to our growing team.To Apply: Submit your application and resume. If you know someone who might be a great fit for this role, we encourage you to refer them!We look forward to reviewing your application and exploring the opportunity to have you join the Bibbeo family!Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Language:<ul><li>English (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Remote (Required)</li></ul>Work Location: Remote

Market Support Agent

Hadaf Solutions

Responsibilities:Technical Support:Provide assistance to customers by troubleshooting and resolving technical issues related to products or services.Ensure a positive customer experience through patient, empathetic, and helpful support.Identify, diagnose, and resolve technical problems promptly and efficiently.Maintain detailed records of customer interactions, issues, and solutions.Communicate technical information clearly and simply to non-technical customers.Continuous Improvement:Stay up-to-date with product updates, technical knowledge, and industry trends.Qualifications:-Essential:&middot; Bachelor&rsquo;s degree in Commerce (Accounting or related field). &middot; 1+ years of experience as an accountant or in accounting is a must&middot;Strong understanding of accounting principles. &middot;Proven experience in customer support. &middot;Good command of English (spoken and written). &middot;Well-organized, responsible, with excellent communication and problem-solving skills. &middot;Ability to work collaboratively in a team environment. -Preferred: &middot;Familiarity with ERP systems. &middot;Experience using help desk software and remote support tools.About Hadaf Solutions:Join Hadaf Solutions, a leading software house in Hurghada, Egypt. We specialize in delivering innovative software solutions with opportunities for creativity and growth.نوع الوظيفة: دوام كاملموقع العمل: بشكل شخصي

Technical Support Agent

The Onin Group

<div>What You'll Do
IT Support Agent &ndash; Join the Ōnin Team!
Who We Are 
At Ōnin Staffing, we don&rsquo;t just fill jobs &mdash; we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values innovation and collaboration.
About the Role
The Ōnin Group in Nashville, TN is seeking a personable and technically inclined IT Support Agent to become a vital part of our dynamic IT/Support Team. If you're passionate about helping people with both their technology needs and operational processes, and excel at problem-solving, we offer a uniquely supportive environment where you can thrive! As an IT Support Agent, you'll directly impact the success of our growing staffing company by providing exceptional customer service and support to our internal employees (Oninites) in areas such as user support, system administration, operational process assistance, and technology troubleshooting.
What You&rsquo;ll Do<ul><li>
Providing outstanding support and service to internal employees (Oninites), external employees (Teammates), and clients.</li><li>
Responding to and resolving employee inquiries and technical issues via phone, email, and our ticketing system (Zendesk).</li><li>
Executing user administration tasks, including onboarding and offboarding procedures, and managing inventory.</li><li>
Providing support to internal staff for time management, payroll processes, onboarding procedures, and employee tracking systems.</li><li>
Identifying, documenting, and communicating employee needs and feedback to internal teams to drive improvements in our technology, systems, and processes.</li><li>
Contributing to various projects aimed at enhancing the day-to-day IT and operational efficiency of the company.</li><li>
Traveling, as needed, to provide in person branch training or support to our field Oninites.</li></ul>
Job Requirements
This is an excellent opportunity for individuals with a strong customer service background and a general aptitude for technology, regardless of formal IT training. The Onin Group is dedicated to the growth and development of our employees, making this role a potential springboard for future career advancement within or beyond our organization for motivated individuals eager to learn and contribute.
Ideal Candidate:<ul><li>
A friendly, approachable demeanor and the ability to excel in providing genuine, customer-focused support.</li><li>
Strong interpersonal and communication skills, with the ability to build positive relationships with a diverse group of individuals, including internal teams, field employees, and potentially clients.</li><li>
Solid problem-solving abilities and a natural curiosity to understand and resolve issues effectively.</li><li>
General computer proficiency and an interest in leveraging technology to enhance efficiency. Familiarity with Google applications is a plus.</li><li>
A detail-oriented approach and the ability to manage data accurately.</li><li>
A proactive attitude and the willingness to take initiative in supporting both IT and operational functions.</li><li>
Flexibility to work in our Nashville office (2030 Lindell Ave.) from 8:00 AM to 5:00 PM, Monday through Friday, with occasional on-call hours and the potential for overtime as needed.</li></ul>
Why Join Us?<ul><li>
Growth Opportunities: Expand your skills with opportunities to work across different technologies and business areas.</li><li>
Comprehensive Benefits: We offer medical, dental, and vision insurance, 401(k) with a company match, tuition reimbursement, and more.</li><li>
Great Culture: We value creativity, innovation, and teamwork &mdash; all while having fun along the way.</li><li>
Professional Development: Gain hands-on experience while learning from experienced developers in a collaborative environment.</li><li>
Innovative Projects: Work on a variety of projects, from maintaining legacy systems to developing new applications.</li></ul>
Benefits:
At The Ōnin Group, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include:<ul><li>
Competitive commission structure &amp; bonuses</li><li>
401(k) with 3% match</li><li>
Medical, dental, and vision insurance</li><li>
Paid vacation &amp; holidays</li><li>
Free counseling and legal services</li><li>
Tuition reimbursement and more!</li></ul>
Your next opportunity could be right here. Apply today!</div>

IT Support Agent - Nashville, TN

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