support agent

OVHcloud

<div>Job Summary 
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback. Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required. 
 
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
 
 
This is a 3rd shift position. This role will be working the 3rd shift and includes one weekend shift. The hours are from 10:00pm-6:00am EST. 
 
Base pay range: $27.95 per hour. 
 
Essential Duties &amp; Responsibilities<ul><li>
Customer Centric as Frontline Support &ndash; Be the first point of contact for OVHCloud customers via omnichannel support. You will set the tone and experience for a positive and engaging support experience during some very hectic times for our customers.
</li><li>Efficiency is Key &ndash; Communicating, researching, troubleshooting, and escalating customer&rsquo;s needs with a sense of urgency. You are individually responsible for your customer efficiency KPI metrics. We want you to tackle customer cases as if your own business was impacted.</li><li>
Cloud Troubleshooting &ndash; You are responsible for ensuring the customer&rsquo;s infrastructure is always available. When it is not, you will be required to use technical knowledge and tools to identify and isolate issues and take the appropriate steps to ensuring our customers are back up as soon as possible.
</li><li>Questioning Mindset &ndash; When you hear hooves, we want you to also think about zebras too, not just horses! It is important to ask questions of your customers and peers to have a clear understanding of how to go forward. It is equally important to question how things work. If you see an opportunity to improve processes and procedures to positively impact the customer experience, we want to know!</li><li>
Expanding your Knowledge &ndash; You are responsible for staying current with changes, updates, trainings and completing any manager required courses. This includes internal and external training resources. We encourage test accounts and being a part of user acceptance testing.</li></ul> 

Minimum Requirements<ul><li>
3+ years of experience in customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk)
</li><li>IT degree or 3+ years of experience in lieu of</li><li>
Excellent written, verbal and communication skills are critical
</li><li>Excellent analytical/problem-solving skills, including scientific troubleshooting methods</li><li>
Experience with Linux and Windows servers</li><li>
Experience with virtual environments - VMware/Hyper V.
</li><li>Strong knowledge of networking - OSI, Ports, Protocols</li><li>
Experience with operating systems &ndash; versioning and installations</li><li>
Experience with command line protocols</li><li>
Experience with control panels &ndash; cPanel and Plesk</li><li>
LPI Essentials knowledge desired</li><li>
CompTIA A+, Network+, Server+, or proven equivalent experience desired</li><li>
Have a desire to work in a fun, exciting and collaborative environment</li></ul>
Experience with the following is a plus<ul><li>
LPI Essentials</li><li>
CompTIA A+, Network+, Server+</li><li>
Working with APIs</li><li>
OpenStack</li></ul> 

Working Conditions<ul><li>
Standard office environment.</li></ul> 

Company Description &ndash; About OVHcloud 
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges &ndash; today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
 
 
EEO Statement 
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. 

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Cloud Support Agent

Codeteck

We are seeking a dedicated and professional Operations Representative to join our team at our NFC-based office. This role serves as a vital link between our Operations Department and our field personnel. The successful candidate will be responsible for real-time coordination, resolving operational bottlenecks, and ensuring all field duties are executed with precision and professionalism.Key Responsibilities<ul><li>Personnel Coordination: Maintain consistent communication with security guards, ensuring interactions are professional, polite, and respectful at all times.</li><li>Operational Monitoring: Supervise guard activities to ensure all assigned duties are completed according to company standards.</li><li>Incident Resolution: Actively identify operational issues; perform immediate outreach to personnel to rectify gaps in service or duty completion.</li><li>Support &amp; Liaison: Listen to and document concerns raised by field staff, providing swift and effective solutions.</li><li>Reporting &amp; Documentation: Utilize MS Word and MS Excel to maintain accurate records, generate daily reports, and draft professional internal/external emails.</li><li>System Management: Efficiently navigate and update the company&rsquo;s internal management system (comprehensive training provided).</li></ul>Required Qualifications &amp; Skills<ul><li>Education: Minimum O/A Levels (or equivalent).</li><li>Communication: Exceptional command of spoken and written English.</li><li>Technical Proficiency: Strong working knowledge of MS Office Suite and professional email etiquette.</li><li>Soft Skills: High level of patience, problem-solving capabilities, and a professional temperament under pressure.</li><li>Flexibility: Ability to manage long shifts and adapt to the requirements of both day and night operations.</li></ul>What We Offer<ul><li>Professional growth within a structured operations environment.</li><li>Comprehensive training on internal proprietary systems.</li><li>A collaborative and respectful workplace culture.</li></ul>Work Location: In person

Support Agent

zyltech digital 

Zyltech Digital is actively hiring driven and enthusiastic Chat Support Agent to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-timeWork Location: Gulshan-e-Iqbal,Main University Road,KarachiJob Type: Full-timeWork Location: On the road

Chat Support Agent

The Onin Group

<div>What You'll Do
IT Support Agent &ndash; Join the Ōnin Team!
Who We Are 
At Ōnin Staffing, we don&rsquo;t just fill jobs &mdash; we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values innovation and collaboration.
About the Role
The Ōnin Group in Birmingham, AL is seeking a personable and technically inclined IT Support Agent to become a vital part of our dynamic IT/Support Team. If you're passionate about helping people with both their technology needs and operational processes, and excel at problem-solving, we offer a uniquely supportive environment where you can thrive! As an IT Support Agent, you'll directly impact the success of our growing staffing company by providing exceptional customer service and support to our internal employees (Oninites) in areas such as user support, system administration, operational process assistance, and technology troubleshooting.
What You&rsquo;ll Do<ul><li>
Providing outstanding support and service to internal employees (Oninites), external employees (Teammates), and clients.</li><li>
Responding to and resolving employee inquiries and technical issues via phone, email, and our ticketing system (Zendesk).</li><li>
Executing user administration tasks, including onboarding and offboarding procedures, and managing inventory.</li><li>
Providing support to internal staff for time management, payroll processes, onboarding procedures, and employee tracking systems.</li><li>
Identifying, documenting, and communicating employee needs and feedback to internal teams to drive improvements in our technology, systems, and processes.</li><li>
Contributing to various projects aimed at enhancing the day-to-day IT and operational efficiency of the company.</li><li>
Traveling, as needed, to provide in person branch training or support to our field Oninites</li></ul>
Job Requirements
This is an excellent opportunity for individuals with a strong customer service background and a general aptitude for technology, regardless of formal IT training. The Onin Group is dedicated to the growth and development of our employees, making this role a potential springboard for future career advancement within or beyond our organization for motivated individuals eager to learn and contribute.
Ideal Candidate:<ul><li>
A friendly, approachable demeanor and the ability to excel in providing genuine, customer-focused support.</li><li>
Strong interpersonal and communication skills, with the ability to build positive relationships with a diverse group of individuals, including internal teams, field employees, and potentially clients.</li><li>
Solid problem-solving abilities and a natural curiosity to understand and resolve issues effectively.</li><li>
General computer proficiency and an interest in leveraging technology to enhance efficiency. Familiarity with Google applications is a plus.</li><li>
A detail-oriented approach and the ability to manage data accurately.</li><li>
A proactive attitude and the willingness to take initiative in supporting both IT and operational functions.</li><li>
Flexibility to work in our Nashville office (2030 Lindell Ave.) from 8:00 AM to 5:00 PM, Monday through Friday, with occasional on-call hours and the potential for overtime as needed.</li></ul>
Why Join Us?<ul><li>
Growth Opportunities: Expand your skills with opportunities to work across different technologies and business areas.</li><li>
Comprehensive Benefits: We offer medical, dental, and vision insurance, 401(k) with a company match, tuition reimbursement, and more.</li><li>
Great Culture: We value creativity, innovation, and teamwork &mdash; all while having fun along the way.</li><li>
Professional Development: Gain hands-on experience while learning from experienced developers in a collaborative environment.</li><li>
Innovative Projects: Work on a variety of projects, from maintaining legacy systems to developing new applications.</li></ul>
#LI-DNI
Benefits:
At The Ōnin Group, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include:<ul><li>
Competitive commission structure &amp; bonuses</li><li>
401(k) with 3% match</li><li>
Medical, dental, and vision insurance</li><li>
Paid vacation &amp; holidays</li><li>
Free counseling and legal services</li><li>
Tuition reimbursement and more!</li></ul>
Your next opportunity could be right here. Apply today!</div>

IT Support Agent - Birmingham, AL

Blueprint Technologies

<div><h4 class="jobSectionHeader">Who is Blueprint?</h4>

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (English fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users.

Duties/Responsibilities:
<ul>
<li>Deliver world-class customer service by following established departmental policies, processes, and standards</li>
<li>Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.</li>
<li>Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.</li>
<li>May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution</li>
<li>Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries</li>
<li>Monitor client facing tools (MatterMost) and keep up with client updates and directives</li>
<li>Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues.</li>
<li>Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.</li>
<li>May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.</li>
<li>Be a champion of Blueprint's core values by amplifying those behaviors in the day to day</li>
<li>May be assigned to assist in other ticket queues as needed</li>
<li>Additional duties and special projects as assigned</li>
</ul>
Education and Experience:
<ul>
<li>One year or more customer service experience or equivalent required</li>
<li>Associates degree or equivalent or relevant experience. Bachelor's degree preferred</li>
<li>Comfortable using computers and can perform initial level troubleshooting of computer and network issues.</li>
<li>Some online game knowledge and experience preferred</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Ability to maintain composure in stressful situations</li>
<li>Have a customer focus mindset - career orientation towards customer service.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Written fluency in English languages</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Strong problem-solving skills.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
<li>Ability to maintain client productivity standards</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of Accounts tickets</li>
<li>Ability to troubleshoot Accounts ticket issues independently and as a collective</li>
</ul>
Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. 


Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
<ul>
<li>Medical, dental, and vision coverage</li>
<li>Flexible Spending Account</li>
<li>401k program</li>
<li>Competitive PTO offerings</li>
<li>Parental Leave</li>
<li>Opportunities for professional growth and development</li></ul> 


Essential Functions:

Availability:
<ul>
<li>Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy.</li>
<li>Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
</li></ul>Physical Requirements:
<ul>
<li>Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.</li>
<li>Ability to sit at a workstation for extended periods, engaging with content on a monitor.</li>
<li>Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.</li>
</ul>
Communication and Collaboration:
<ul>
<li>Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.</li>
<li>Role may require the ability to communicate in written form other languages as specified based on engagement requirements.</li>
<li>Openness to receiving constructive feedback and maintaining courtesy in interactions.</li>
</ul>
Independent Judgment and Time Management:
<ul>
<li>Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.</li>
</ul>
Accessibility Accommodations:
<ul>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</li>
</ul>
FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position

Location: Hybrid (Work from home and in-office located in Bellevue, WA)</div>

Customer Support Agent - (Bench Team)

OneTouch Direct

<div>Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN FLORIDA
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul> 

Requirements 
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul>
Technical Requirements:<ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul> 

Benefits 
<ul>
<li>Full time. 40 hours per week schedule with overtime opportunities!</li>
<li>Great pay. Hourly base salary + benefits!</li>
<li>Training. Paid training &amp; development</li>
<li>Benefits. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Billingual Remote Client Support Agent - Florida

SumSols Technologies

Job Type: Full time (Remote)Salary: 30k - 40kJob description: We are hiring a Customer Support Agent with atleast 1 year of experience. The ideal candidate must have excellent English communication skills and experience in handling international clients, including cold calling.Key Responsibilities:<ul><li>Manage inbound and outbound clients</li><li>Perform cold calling to potential clients</li><li>Handle customer queries and provide timely solutions</li><li>Maintain record of clients interactions</li><li>Work with different tools and software for daily tasks.</li></ul>Requirements:<ul><li>Minimum 1 year experience in customers support or call center</li><li>Fluent in English (spoken &amp; written)</li><li>Experience in cold calling</li><li>Ability to work in US working hours (5:00 PM - 2:00 AM PST)</li><li>Strong communication and problem-solving skills</li><li>Ability to work independently in a remote setup</li></ul>NOTE: This job offers a clear path to a full-time position based on performance and the value you bring to the company.Send your CVs at hr@sumsols.comJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: Remote

Customer Support Agent - Remote/Night (Female)

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