support associate

Translation Empire PK

<div>
 WE'RE HIRING !!
 
 *Support Associates &amp; Linguistic Recruiters*
 
 
 Office Location: Bahria town phase 7, Rawalpindi
 
 
 Shift timings for Females: 12pm to 9pm and 1pm to 10pm
 
 For Males: 3pm to 12am / 4pm to 1am / 5pm to 2am
 
 
 Offering 40k - 60k Basic with multiple bonuses up to 40k
 
 
 Experienced/fresh candidates are encouraged to apply (Salary is negotiable)
 
 
 
 Translation Empire&nbsp;is a leader in providing translation and interpretation services. We are dedicated to providing exceptional service to our customers and creating a positive and inclusive work environment for our team. We believe that a great customer experience starts with a great team, and we are looking for a dedicated and empathetic individual to join us.
 
 
 *Support Associate*
 
 
 Role and Responsibilities
 
 
 As a Customer Support Representative, you will be the first point of contact for our customers. Your main responsibility is to provide excellent service by assisting customers with their inquiries, resolving issues, and ensuring their overall satisfaction. This role requires a person who is a strong problem-solver and is committed to putting the customer first.
 
 
 Key responsibilities include:
 
 
 Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
 
 Identifying and resolving customer issues by providing accurate information, troubleshooting problems, and offering effective solutions.
 
 Maintaining detailed and accurate records of customer interactions and transactions.
 
 Staying up-to-date on product knowledge and company policies to provide the best possible support.
 
 Handling customer complaints with patience, empathy, and a positive attitude.
 
 
 Skills and Qualifications
 
 
 We are looking for a candidate who is genuinely excited to help people and has a passion for providing outstanding service.
 
 
 Required qualifications and skills:
 
 
 Excellent verbal and written communication skills.
 
 Strong problem-solving and critical-thinking abilities.
 
 Patience, empathy, and a customer-centric attitude.
 
 Ability to multitask and manage time effectively in a fast-paced environment.
 
 High school diploma or equivalent; a degree in a relevant field is a plus.
 
 Previous experience in a customer-facing role is preferred,but not required.
 
 
 Linguistic Recruiters:&nbsp;
 
 Recruit skilled language professionals (translators and interpreters) from around the world.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;  Conduct interviews and assess candidate language proficiency.&nbsp;
 
 &nbsp;&nbsp;&nbsp;&nbsp;  Manage the full recruitment cycle, from initial screening to onboarding.&nbsp;
 
 &nbsp;&nbsp;&nbsp;&nbsp;  Build and maintain a strong pipeline of multilingual talent.&nbsp;
 
 &nbsp;
 
 &nbsp;&nbsp;&nbsp;&nbsp; Qualification:&nbsp;
 
  Proven experience in recruiting or talent acquisition.&nbsp;
 
  Excellent communication and interpersonal skills.&nbsp;
 
  Strong organizational skills and ability to manage multiple tasks.
 
 
 
 
 What We Offer:
 
 
 Market competitive salary
 
 Medical
 
 Paid Leaves
 
 Pick n Drop for Females
 
 
 Apply:
 
 Nirmeen.desmond@empire-groupuk.com
 
 
 WhatsApp:
 
 +92 323 5315589
</div>

Support Associate

QIC UAE

<div>
 
 
 UAE National's Customer Support Associate (Part-time)
 
 
 
 
 
 
 
 Requirement's
 
 
 <ul>
 <li>
 UAE Nationals
 </li>
 <li>
 High school, undergraduate, or university graduate
 </li>
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 Experience: 0&ndash;3 years (fresh graduates encouraged)
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Punctual
 </li>
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 Strong communication skills
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 Computer proficiency
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 Customer service orientation
 </li>
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 Willingness to learn and develop
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 Strong work ethics
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 <li>
 Proficient in Excel
 </li>
 </ul>
 
 
 
 
 
 Shift Options:
 
 
 <ul>
 <li>
 08:00 AM &ndash; 12:00 PM
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 <li>
 12:00 PM &ndash; 04:00 PM
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 </ul>
 
 
 
 
 
 Salary:
 
 
 <ul>
 <li>
 AED 4,000 &ndash; 6,000
 </li>
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 Salary varies by education background
 </li>
 <li>
 Nafis Support
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 </ul>
 
 
</div>

Customer Support Associate

Signature Solar LLC

<div>The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers&rsquo; equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.
A successful candidate must be able to:<ul><li>
Manage a high volume of incoming phone calls and emails from customers.</li><li>
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.</li><li>
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.</li><li>
Demonstrate excellent communication skills to convey technical information to customers effectively.</li><li>
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.</li><li>
All other duties assigned.</li></ul>
A successful candidate will demonstrate:<ul><li>
Commitment to the empathy of the customer.</li><li>
The ability to critically analyze, research, and verify information through online resources,and manuals.</li><li>
Desire to be a team player and eager to learn and master new technical topics.</li><li>
A commitment to a 40-hour work week with a rotating Saturday shift.</li></ul>
Qualifications:<ul><li>
Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.</li><li>
Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.</li><li>
2+ years of customer service is a plus.</li></ul>
Physical Requirements:<ul><li>
This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.</li></ul>
Signature Solar Perks:<ul><li>
Medical.</li><li>
Dental.</li><li>
Vision.</li><li>
Supplemental life.</li><li>
PTO.</li><li>
Company-branded merchandise.</li><li>
Community events.</li><li>
Company-funded continued education opportunities.</li><li>
Discounts and perks through locally owned businesses.</li></ul> 
EEO Statement:<ul><li>
Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.</li></ul></div>

Technical Support Associate

YAY Global Group

Job Summary:As a Restaurant Support Associate at YAY App, you will play a key role in ensuring seamless collaboration and communication between YAY and our partner restaurants. You will be responsible for supporting restaurant partners in managing their operations through the YAY platform &mdash; from onboarding and system setup to troubleshooting and performance monitoring. Your goal is to ensure partners deliver excellent service to customers while maintaining smooth operational flow and satisfaction.About YAY App:YAY App is a fast-growing digital platform connecting customers with top restaurants across the UAE. Our mission is to simplify food ordering and delivery while empowering our restaurant partners through smart technology, reliable support, and efficient operations. Join us in shaping the future of digital dining experiences.Key Responsibilities:<ul><li>Partner Communication: Communicate with partner restaurants to provide day-to-day support and resolve operational issues efficiently.</li><li>System &amp; Menu Setup: Assist restaurants with system setup, menu updates, pricing modifications, and implementation of promotional offers on the YAY App.</li><li>Technical Support: Handle technical issues related to restaurant devices or applications (order receiving systems) and coordinate with the tech team for resolution.</li><li>Internal Coordination: Work closely with internal departments including operations, customer service, and logistics to resolve order-related problems such as delays, cancellations, or incorrect items.</li><li>Training &amp; Guidance: Provide training and guidance to restaurant staff on how to use the YAY platform effectively and manage incoming orders.</li><li>Data Accuracy: Ensure all restaurant information&mdash;menu details, opening hours, and contact information&mdash;is accurate, complete, and regularly updated on the YAY App.</li><li>Performance Monitoring: Monitor restaurant performance on the platform to ensure service quality, operational efficiency, and partner satisfaction.</li><li>Issue Reporting &amp; Improvement: Identify and report recurring operational issues, and suggest process improvements to enhance the partner experience.</li><li>Onboarding Support: Support the onboarding of new restaurant partners, including documentation, activation, and system training.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, or a related field.</li><li>1&ndash;3 years of experience in restaurant operations, partner support, or in a food delivery platform environment.</li><li>Strong communication, problem-solving, and relationship management skills.</li><li>Technical proficiency in order management systems or restaurant software.</li><li>Ability to multitask and perform efficiently in a fast-paced, team-oriented environment.</li><li>Detail-oriented, proactive, and service-driven mindset.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Restaurant Support Associate

Salsan Steels (Sister Company of Cargaison Logistics)

Position : Sales Support (Fresher ) Location : Mohali (Work From Office)About the Company:We are an India-based offshoring company, that provides offshoring services in consulting, knowledge process services, and robust business development exclusively in the field of logistics. We work in partnership with clients worldwide to help them achieve their business goals across all stages of the value chain from strategic and tactical advice to the delivery of innovative solutions using best practices while achieving competitive results.Job Overview:As a Sales Support Specialist, you will play a pivotal role in ensuring smooth operations within our brokerage team by providing essential assistance to customers, managing data, and optimizing sales processes. Your responsibilities will encompass troubleshooting customer orders, offering guidance to the brokerage team, monitoring performance indicators, and maintaining records of crucial data. Additionally, you will be tasked with managing sales tracking tools, reviewing pending orders, and suggesting improvements to enhance customer service and sales efficiency.Responsibilities<ul><li>Provide troubleshooting assistance for customer orders, account statuses and relevant problems</li><li>Provide data and guides to help the Brokerage team</li><li>Develop and monitor performance indicators , Checking insurance for carriers and shipper</li><li>Manage sales tracking tools and report on important information</li><li>Keep record of data</li><li>Stay up-to-date with new emails and data.</li><li>Review pending orders and specific customers requests to ensure excellent customer service and customer experience</li><li>Suggest sales process improvements</li></ul>Requirements and skills<ul><li>Proven work experience as a Sales support specialist or Sales support associate.</li><li>Proficiency with MS Office Suite, particularly MS Excel</li><li>In-depth understanding of sales principles and customer service practices</li><li>Excellent communication skills</li><li>Analytical and multitasking skills</li><li>Teamwork and motivational skills</li><li>BS degree in Marketing or associates degree in relevant field a plus</li></ul>Job Types: Full-time, Permanent, FresherPay: Up to &#8377;21,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In personSpeak with the employer +91 9877449028

Sales Support Associate

Mayatax

<div>
 
 The ideal candidate will be responsible for providing technical support and assistance to end users, ensuring smooth operation of IT systems and resolving hardware, software, and network issues in a timely manner. This position offers an excellent opportunity to develop technical expertise and gain hands-on experience in IT support, troubleshooting, and system maintenance.
 
 
 
 Responsibilities
 
 
 <ul>
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 Provide timely technical assistance to end users via phone, email, or in person.
 </li>
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 Diagnose and resolve hardware, software, and network issues efficiently.
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 Install, configure, and maintain operating systems, software applications, and productivity tools.
 </li>
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 Assist users with account setup, access permissions, and password management.
 </li>
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 Set up and maintain desktops, laptops, printers, and other peripherals.
 </li>
 <li>
 Coordinate hardware repairs or replacements with vendors as needed.
 </li>
 <li>
 Support users with internet, VPN, and remote access issues.
 </li>
 <li>
 Monitor connectivity problems and escalate persistent issues to the network team.
 </li>
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 Educate users on IT policies, security best practices, and acceptable use guidelines.
 </li>
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 Ensure compliance with organizational security standards such as software updates and antivirus checks.
 </li>
 <li>
 Log all support requests, issues, and resolutions in helpdesk/ticketing systems.
 </li>
 <li>
 Prepare reports on recurring issues and suggest improvements.
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Proficiency with Windows operating systems.
 </li>
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 Experience with Microsoft 365 and/or Google Workspace productivity suites.
 </li>
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 Knowledge of desktop/laptop setup, printers, peripherals, and mobile devices.
 </li>
 <li>
 Understanding of networking basics including LAN/WAN, Wi-Fi, VPN, and IP addressing.
 </li>
 <li>
 Familiarity with remote support tools, ticketing/helpdesk systems, and monitoring tools.
 </li>
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 Basic knowledge of antivirus, firewalls, encryption, and safe computing practices.
 </li>
 <li>
 Ability to install, configure, and maintain software applications.
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Clear, patient, and user-friendly communication.
 </li>
 <li>
 Analytical thinking for quick problem diagnosis and resolution.
 </li>
 <li>
 Empathetic, polite, and supportive customer service orientation.
 </li>
 <li>
 Strong time management and ability to prioritize multiple tasks.
 </li>
 <li>
 Good teamwork skills and effective escalation when necessary.
 </li>
 <li>
 Adaptability to changing technologies and user needs.
 </li>
 <li>
 Clear documentation of tickets, resolutions, and user guides.
 </li>
 </ul>
 
 
 Preferred/Additional Skills
 
 
 <ul>
 <li>
 Familiarity with Active Directory and user account management.
 </li>
 <li>
 Experience with endpoint management tools such as NinjaRMM, Intune, or JAMF.
 </li>
 </ul>
 
 
 Experience &amp; Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (BS/BE) in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 1.5 to 2 years of relevant experience in IT support or a similar technical support role.
 </li>
 </ul>
 
 
 
 
 
 Work Arrangement
 
 
 
 Please note that this role is onsite and a night shift from 7pm to 4am.
 
</div>

IT Support Associate

Ceumed Medical Devices LLP

Gender-MaleFreshers can also applyLocation-Salem (Salem candidates preferable)0-2 years experienceQualification: GNM /OT Technician/ biomedical Technician for the application of O2VAC therapy .Job Description1. Ensures proper application and usage of O2 VAC therapy in designated areas.2. Provide education to caregivers and healthcare professionals as and when required.3. Maintain proper communication with patients and bystanders4. Establish and maintain professional follow-up communications with appropriate doctors.5. Facilitate timely and efficient delivery of clinical services.6. Support and contribute to marketing initiatives related to NCORE products and services.7. Collect and forward user and physician feedback to the R&amp;D Department.8. Identify and analyze the root causes of unpredictable incidents.9. Ensure efficient inventory control of dedicated devices and consumables.10. Responsible for generating invoices for consumed items and collection of receivablesJob Type: Full-timePay: Up to &#8377;20,000.00 per monthBenefits:<ul><li>Internet reimbursement</li><li>Paid sick time</li></ul>Work Location: In person

Clinical Support Associate

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