support associate

Asesora International

A Bid Support Associate (or Coordinator) plays a crucial role in managing tender submissions, tracking opportunities, and ensuring compliance with client requirements. They assist with proposal writing, documentation, and coordinating with teams to meet deadlines. Associate Director Bid Support and Assistant Bid Manager Sales Support roles are currently active.Key Roles &amp; Responsibilities<ul><li>Tender Management: Oversee the end-to-end bid process, including Pre-Qualification Questionnaires (PQQs) and Invitations to Tender (ITT).</li><li>Documentation &amp; Compliance: Review, edit, and format proposals, ensuring all client requirements are met.</li><li>Coordination: Act as a central point of contact between technical teams (engineers, architects) and senior management.</li><li>Tracking: Maintain a bid register and monitor tender portals for new opportunities.</li></ul>Required Skills and Qualifications<ul><li>Organization: Strong project coordination skills with the ability to manage strict deadlines.</li><li>Communication: Excellent writing and editing skills for preparing high-quality proposals.</li><li>Experience: Previous experience in a bid/sales support role or project coordination is highly valued, particularly in sectors like construction or engineering.</li></ul>Work Location: Remote

Bid Support Associate

Thomson Reuters

DescriptionJob Description: Product Support Associate ContractorAbout the Role As a Product Support Associate Contractor, you will have a direct impact on customer satisfaction by providing timely, professional, and courteous technical assistance supporting our GoSystem Tax RS and ONESOURCE Income Tax software. You will handle customer inquiries via phone and/or chat, focusing on efficient inquiry resolution and ensuring all necessary actions are taken to resolve issues. You will advocate for our customers, deliver high-quality support, and collaborate with internal teams to contribute to ongoing product improvements.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone and/or chat, delivering exceptional technical support.</li><li>Troubleshoot and resolve technical issues related to software, escalating complex issues as needed.</li><li>Guide clients through step-by-step solutions, ensuring clear communication and customer understanding.</li><li>Document customer interactions, comments, complaints, and actions taken with accuracy and attention to detail.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Collaborate with product development and other internal teams to communicate customer feedback, identify recurring issues, and support product improvements.</li><li>Efficiently utilize internal resources and demonstrate strong time management to meet departmental goals.</li><li>Stay current with technological trends and updates to provide accurate and effective support.</li><li>Participate in training and deliver on-demand coaching to enhance technical and customer service skills.</li><li>Adhere to all company policies and procedures, including data security and privacy guidelines.</li><li>Ensure adherence to departmental processes and procedures and assist with other tasks as assigned.</li></ul>Work ScheduleAvailability to work varying shifts and/or overtime as needed.Non-Peak Season (July-August):o Open Monday-Friday from 8am-8pm ET.o 8-hour shifts with 1 hour lunch; can start as early as 8am ET or as late as 11am ETPeak Season (September-October):o Open Monday-Friday from 8am-10pm ET as well as being open until midnight on the 2 major deadlines of the fall.o Open most Saturdays &amp; some Sundays from 9am-6pm ET.About You<ul><li>Demonstrated experience in a technical support or customer care role (tax, IT Help Desk, or related technical support experience is a plus).</li><li>Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li><li>Strong problem-solving, analytical, and critical thinking abilities.</li><li>Exceptional customer service skills, including patience, empathy, and professionalism.</li><li>Knowledge of computer software, operating systems, and common applications.</li><li>Proficiency in help desk software and remote support tools.</li><li>Ability to work independently and as part of a collaborative team.</li><li>Strong organizational and time management skills, with attention to detail.</li><li>Flexible and adaptable to changing work environments and technologies.</li><li>Commitment to continuous learning and self-improvement.</li><li>High work ethic, reliability, and efficiency.</li><li>Growth mindset, willingness to embrace change, and customer focus.</li><li>Stable internet connection with the ability to use a wired connection if required.</li><li>Utilization of all equipment provided for maximum efficiency (laptop, monitors, docking station, mouse, keyboard).</li></ul>Required Qualifications<ul><li>High school diploma or equivalent required; associate degree or equivalent workforce experience preferred. Bachelor's degree in a related field is a plus.</li><li>Proven experience in a technical support role within a customer-focused environment.</li><li>Demonstrated knowledge of troubleshooting methodologies for software and hardware.</li><li>Ability to maintain confidentiality and handle sensitive customer information with integrity.</li><li>Progression to production may be contingent on successful completion of training.</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.The pay range that the employer in good faith reasonably expects to pay for this position is $25-$29.94/hr USD.Pay: $29.94 per hourApplication Question(s):<ul><li>The role is expected to start on 13th July 2026 and will end on 16th October 2026, would you be fine with that?</li></ul>Experience:<ul><li>Help desk: 2 years (Preferred)</li><li>Call center: 2 years (Required)</li><li>Product Support: 3 years (Required)</li><li>Technical support: 3 years (Required)</li><li>Onesource/Gosystems: 1 year (Preferred)</li><li>troubleshooting: 3 years (Required)</li><li>Tax: 2 years (Required)</li></ul>Work Location: Remote

Product Support Associate

IBEX Global

Job Description :ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Key Responsibilities:- Handle inbound customer inquiries from international clients via calls and chat- Provide accurate information about products, services, and company policies- Resolve customer issues, complaints, and basic technical/service-related concerns efficiently- Maintain detailed and accurate records of customer interactions in CRM systems- Meet individual and team performance targets, including quality and productivity metrics- Escalate complex issues to relevant departments when required- Ensure a high level of customer satisfaction and professionalism at all timesRequirements : - O/A Levels or Matric degree - Excellent verbal and written communication skills in English. - Ability to work independently and thrive in a fast-paced environment.Benefits : - Transport Facility - Permanent Position - Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (any 9 hours)Job Types: Full-time, FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Support Associate

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
 
 
 
 The Role:
 
 
 
 We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 Requirements:
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
 <ul>
 <li>
 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
 <li>
 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
 </li>
 <li>
 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
 </li>
 <li>
 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
 </li>
 <li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
 <li>
 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
 </li>
 <li>
 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications:
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
 </li>
 <li>
 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
 </li>
 <li>
 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
 </li>
 <li>
 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
 </li>
 <li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
 </li>
 <li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
 </li>
 </ul>
 
 
 
 Technical Proficiency:
 
 
 
 <ul>
 <li>
 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
 </li>
 <li>
 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
 </li>
 <li>
 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
 </li>
 <li>
 Understanding of VMware or Hyper-V is a plus is an asset
 </li>
 <li>
 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 Education &amp; Experience:
 
 
 
 <ul>
 <li>
 Experience in software support, hospitality, club operations, or similar industries is highly desirable
 </li>
 <li>
 3-5+ years in technical support, customer service, or helpdesk environments
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or a related discipline
 </li>
 <li>
 Familiarity with ticketing systems and support platforms
 </li>
 <li>
 Knowledge of basic accounting concepts
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring:
 
 
 
 <ul>
 <li>
 Client Focus &ndash; A service-first mindset with empathy and accountability
 </li>
 <li>
 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
 </li>
 <li>
 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
 </li>
 <li>
 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 Work Schedule &amp; Availability:
 
 
 
 
 Training Period:
 
 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
 
 
 
 Post Training Schedule Availability:
 
 Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
The Role:<div>
We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div><div>
Requirements:
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div><div><ul><li>
Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li>
Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li>
A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li>
Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div> 
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li>
Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li>
Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li>
Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div> 
 
Skills &amp; Qualifications:</div><div>
Core Competencies (Must Have)</div><div><ul><li>
Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li>
Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li>
Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li>
Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div> 
Technical Proficiency:</div><div><ul><li>
Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>
Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>
Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>
Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>
Exposure to PowerShell scripting is an asset</li></ul></div><div> 
 
Education &amp; Experience:</div><div><ul><li>
Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>
3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>
Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>
Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>
Knowledge of basic accounting concepts</li></ul></div><div> 
 
What You&rsquo;ll Bring:</div><div><ul><li>
Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>
Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>
Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>
Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div> 
 
Work Schedule &amp; Availability:</div><div>
Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</div><div>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Penny Software

At Penny, we are dedicated to ensuring our customers achieve their goals and gain maximum value from our product, especially as it relates to their core business processes. We are looking for an enthusiastic and client-focused Customer Support Associate to join our team. In this role, you will be on the front lines, supporting our customers daily, guiding them through their journey, and ensuring they have a positive, seamless experience. You will report to the Customer Support Specialist and play a key role in customer retention and satisfaction.Role Responsibilities:What You&rsquo;ll DoAs a Customer Success Specialist, your primary focus will be on day-to-day customer support, engagement, and operational efficiency, with a specific lens on how our product supports their procurement-related objectives.<ul><li>Provide end-to-end support to the customer by identifying, understanding and resolving customer pain points and system related issues.</li><li>Support and stay updated on new system features, releases, and enhancements to effectively assist customers.</li><li>Lead customer onboarding activities, including understanding client requirements, system workflows, and guiding customers through platform setup and usage.</li><li>Act as a liaison between customers and the development team by clearly communicating issues, tracking progress and ensuring timely resolution.</li><li>Troubleshoot and document technical and functional issues, escalating when necessary while maintaining clear communication with customers.</li><li>Maintain strong relationships with customers by delivering timely responses and proactive support.</li><li>Collaborate cross-functionally with product, engineering, and internal stakeholders to improve system usability and customer experience.</li><li>Contribute to process improvements, documentation, and support best practices.</li></ul>Role Requirements:What You Need to Succeed<ul><li>Experience: Minimum of 2-3 years of experience in a customer-facing role such as Customer Support, or Technical Support, preferably within a SaaS environment.</li><li>Education: Associate&rsquo;s or Bachelor&rsquo;s degree in a relevant field (Business, Marketing, Supply Chain/Procurement is a plus).</li><li>Language Skills: Fluent in both Arabic and English, with excellent written and verbal communication skills in both languages to interact confidently with clients.</li><li>Customer-First Mindset: A genuine passion for helping customers and a strong commitment to providing an excellent experience.</li><li>Communication Skills: Exceptional communication, presentation, and interpersonal skills with the ability to build rapport quickly.</li><li>Problem-Solving: Proven ability to troubleshoot and solve basic to intermediate customer issues efficiently and accurately.</li><li>Nice to have: Familiarity with SaaS platforms, CRM systems, and customer success tools such as Jira, Confluence, and Hotjar.</li></ul>Job Type: PermanentWork Location: In person

Powerhouse True Value Rental

Operations Support Associate (Equipment Rental Yard)Powerhouse True Value Rental &ndash; Warner Robins, GAPay: $11.00 &ndash; $13.00 per hour (based on experience) Hours: Approximately 47 hours per weekSchedule<ul><li>Monday&ndash;Friday: 8:00 AM &ndash; 5:00 PM (1 hour lunch)</li><li>Saturday: 7:30 AM &ndash; 2:00 PM</li><li>No late nights</li></ul>About Powerhouse True Value RentalPowerhouse True Value Rental is a locally operated equipment rental and hardware store serving homeowners, contractors, and businesses throughout Middle Georgia.Our mission is built around three priorities:<ul><li>Customer Safety</li><li>Equipment Safety</li><li>Customer Experience</li></ul>We take pride in running a professional, organized operation where equipment is maintained correctly and customers receive knowledgeable support.If you enjoy hands-on work, learning practical skills, and being part of a small team where your effort matters, this role can be a great place to grow.About the RoleThe Operations Support Associate (OSA) is the backbone of our daily operation. This position supports the rental yard, prepares equipment for customers, and helps keep our store running smoothly.This is a hands-on, physical job that requires attention to detail and the ability to learn procedures.You will be responsible for learning how to check rental equipment in and out properly, ensuring machines are clean, safe, and ready for the next customer.This role moves quickly and requires someone who can learn new information, retain procedures, and stay organized throughout the day.What You&rsquo;ll Do - Equipment &amp; Yard Responsibilities<ul><li>Check rental equipment in and out using established procedures</li><li>Clean and stage equipment for upcoming rentals</li><li>Inspect equipment for damage or safety issues</li><li>Load and unload equipment for customers and delivery drivers</li><li>Maintain a clean and organized yard</li></ul>Store Support<ul><li>Move and restock hardware inventory</li><li>Assist with receiving shipments</li><li>Help maintain store organization</li></ul>Customer Interaction<ul><li>Assist customers with loading equipment</li><li>Answer basic questions about equipment operation</li><li>Maintain a professional and helpful attitude</li></ul>What Makes Someone Successful HerePeople who do well in this role tend to:<ul><li>Show up on time, every day</li><li>Stay busy without needing constant supervision</li><li>Ask questions when learning new things</li><li>Take pride in doing work correctly</li><li>Enjoy learning practical mechanical skills</li><li>Work well as part of a team</li></ul>This role is ideal for someone who wants to learn about equipment, tools, and the rental industry while building a strong work ethic.What This Job RequiresThis job is both physical and procedural.You must be able to:<ul><li>Learn and remember equipment check-in and check-out procedures</li><li>Follow safety steps consistently</li><li>Ask questions if something is unclear</li><li>Lift up to 50 lbs</li><li>Work outdoors in different weather conditions</li><li>Stay organized in a fast-paced environment</li></ul>Pay &amp; GrowthStarting pay is $11&ndash;$13 per hour depending on experience.After 90 days, we review performance based on:<ul><li>Reliability and attendance</li><li>Work ethic</li><li>Ability to learn procedures</li><li>Team contribution</li></ul>Employees who prove themselves often move into other roles such as:<ul><li>Driver</li><li>Mechanic apprentice</li><li>Rental counter support</li><li>Operations coordinator</li></ul>Our Hiring ProcessWe want candidates to fully understand the job before accepting it.Qualified applicants will participate in:<ul><li>A short interview</li><li>A walkthrough of the store and yard</li><li>A brief demonstration of how we teach equipment procedures</li></ul>This allows you to see exactly what the job involves and decide if it&rsquo;s a good fit.RequirementsRequired<ul><li>Valid driver&rsquo;s license</li><li>Dependable transportation</li><li>Ability to lift 50 lbs</li><li>Comfortable working indoors and outdoors</li><li>Positive attitude and willingness to learn</li></ul>Preferred<ul><li>Experience in construction, landscaping, warehouse, retail, or equipment rental</li><li>Experience using tools or machinery</li></ul>Benefits<ul><li>401(k) with company match</li><li>Medical, dental, and vision insurance</li><li>Paid time off</li><li>Employee discounts</li></ul>People with a criminal record are encouraged to apply.Work LocationIn person &ndash; Warner Robins, GAPay: $11.00 - $13.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Operations Support Associate

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