support associate

Toly Group

<div>We are looking to expand our team! Join us as an IT Support Associate and be part of our specialized IT Team. 
Key Accountabilities Include: 
<ul>
<li>
Support the IT strategy in order to help the company meet its goals and long-term vision</li>
<li>Provide first-level support to internal users via the helpdesk system: both local and remote</li>
<li>Monitor proactively IT assets</li>
<li>Install, configure, and maintain IT hardware and software across various platforms</li>
<li>Follow infrastructure and security best practices</li>
<li>Liaise with vendors and other third parties</li>
<li>Educate our internal users on IT systems, IT policies and best practices</li>
<li>Provide out of office hours support through an on-call rotation system</li>
<li>Take ownership of tasks and projects assigned by the IT Manager</li></ul> 


Key Requirements: 
<ul>
<li>
Diploma or bachelor&rsquo;s degree in IT field</li>
<li>Minimum 1 year of IT Support experience</li>
<li>Proficient in English</li>
<li>Passion for learning new technologies</li>
<li>Analytical mindset with attention to detail</li></ul> 
Bonus Skills/Certifications:
<ul>
<li>Vendor certifications (e.g., A+, CCNA, ITIL)</li>
<li>Experience with Microsoft 365, Windows Servers, Virtualization, Linux</li></ul> 


This role requires the ability to work independently, prioritize under pressure, and collaborate effectively with the team. Strong written and verbal communication skills, along with fluency in English, are essential. 
If you're a team player, positive, and excel in a fast-paced environment, we&rsquo;d love to hear from you! 
Apply now to be part of a family business committed to long-term impact and core values.</div>

IT Support Associate

YAP Pakistan

Customer Support AssociateLocation: Johar Town, Lahore Job Type: Full-time Shift: Rotational (Morning, Evening, Night)Job SummaryYAP Pakistan is seeking a proactive and customer-focused Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul>Requirements<ul><li>0-6 months experience in Customer Support- Fresh Graduates are encouraged to apply</li><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in Microsoft Word and Excel for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in rotational shifts, including weekends and holidays</li></ul>Preferred Skills<ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul>How to ApplyInterested candidates can send their updated CV to career@yappakistan.com with the subject line: Customer Support Associate &ndash; YAP PakistanJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in Shifts?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Associate

convo

<div>Khan Academy Pakistan
Position Overview
The Project Support Associate is the frontline champion who transforms technology-powered learning from concept to classroom reality. Working with a cluster of government schools, you'll ensure every student and teacher uses Khan Academy's platform effectively, closing learning gaps that would otherwise grow over time. You'll remove technical obstacles, help overwhelmed teachers become data-confident professionals, and contribute to creating Pakistan's national model for technology-powered public education.
Duration: 12 months (April 2026 - March 2027) subject to extension
Location: Islamabad-based, daily deployment to assigned school cluster Reporting to: Implementation Supervisor
Department: Implementation Department
Key Responsibilities
Daily Implementation &amp; Student Engagement<ul><li>Serve as on-ground partner with consistent daily presence</li><li>Build trusted relationships with principals, teachers, and students</li><li>Ensure effective student engagement through hands-on support</li><li>Help students navigate the platform and build confidence</li><li>Guide orientation and troubleshoot learning barriers</li></ul>
Data-Driven Monitoring &amp; Intervention<ul><li>Monitor real-time analytics in collaboration with teachers and principals</li><li>Identify usage patterns and gaps using dashboards</li><li>Proactively intervene when schools fall below compliance</li><li>Flag at-risk students and coordinate timely interventions</li></ul>
Technical Troubleshooting &amp; Teacher Support<ul><li>Diagnose and resolve access issues (login, roster, device conflicts)</li><li>Manage device allocation and lab logistics and assist lab session setup</li><li>Support teachers with dashboards and data-driven intervention</li><li>Escalate complex issues to Implementation Supervisor</li></ul>
Quality Assurance &amp; Documentation<ul><li>Monitor lab periods are scheduled and students engage consistently</li><li>Document implementation through daily logs and weekly reports</li><li>Ensure flagged students receive timely support</li></ul>
Who You Are<ul><li>Bachelor's degree in Education, Social Sciences, Computer Science, or related field</li><li>0-5 years work experience preferred; fresh graduates encouraged to apply</li><li>Education sector orientation (teaching, tutoring, NGO work) preferred</li><li>Basic troubleshooting of devices, connectivity, and platform access issues with ability to interpret learning data and dashboards</li><li>Proficiency in Google Workspace; Excel/Google Sheets skills preferred; familiarity with Khan Academy or online learning platforms is a plus</li><li>Strong orientation toward technology and willingness to learn new digital tools</li><li>Strong commitment to educational equity and belief that every student can succeed with the right support</li><li>Ability to build effective relationships with principals, teachers, and students in diverse school environments</li><li>Clear communicator able to explain technical concepts simply in Urdu and English</li><li>Resourceful problem-solver comfortable addressing various challenges</li><li>Proactive and coachable mindset that identifies patterns, intervenes early, and continuously improves solutions</li><li>Organized, accountable, and takes ownership of assigned school cluster outcomes</li></ul>
Application Process
Submit your resume by March 17th, 2026. Applications will be reviewed on a rolling basis.
Khan Academy Pakistan is an equal opportunity employer committed to diversity, equity, and inclusion. We especially encourage applications from women, minorities, and candidates from underrepresented communities.</div>

Project Support Associate

Pacific Science Center

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.
 
As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.
 
Position Title: Tech Support Associate
 Department: Technology
 Reports to: Technology Manager
 Pay Class: Part-Time
 FLSA Status: Hourly, Non-Exempt
 
Position Summary
 Pacific Science Center’s mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. We are seeking a tech-savvy, approachable problem-solver to join our IT team in a part-time role (approximately 20 hours per week). As a Tech Support Associate, you will provide basic technical support for computer systems, hardware, and software while assisting the IT team with day-to-day operations.
 
Essential Duties & Responsibilities
 <ul>
<li>Serve as a first point of contact for basic technical assistance with hardware, software, and phones.</li>
<li>Assist with managing and troubleshooting our internal network</li>
<li>Assist with installing and configuring hardware and software components.</li>
<li>Help troubleshoot devices and systems under guidance.</li>
<li>Maintain accurate documentation of work performed.</li>
<li>Support onboarding tasks such as preparing equipment and assisting with account setup.</li>
<li>Other duties assigned to support IT operations.</li>
</ul>
Position Requirements: Knowledge, Skills, Abilities
 Knowledge
 <ul>
<li>Basic familiarity with computers and common software applications.</li>
</ul>
Skills: 
<ul>
<li>Strong problem-solving skills and willingness to learn.</li>
<li>Ability to communicate clearly with non-technical users.</li>
</ul>
Ability to: 
<ul>
<li>Be customer service-oriented and approachable.</li>
<li>Work independently and manage time effectively.</li>
<li>Approach work with a demonstrated commitment to Inclusivity, Diversity, Equity, and Access.</li>
</ul>
Qualifications
 <ul>
<li>Some past IT-related schooling or experience required (e.g., coursework or training in areas such as cybersecurity, network administration, or helpdesk).</li>
<li>High school diploma or equivalent.</li>
<li>Availability for part-time or flexible schedule.</li>
<li>Commitment to Inclusivity, Diversity, Equity, and Access.</li>
<li>Interest in Technology or prior experience in a support role & willingness to learn.</li>
</ul>
This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.
 
Compensation
 Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.
 
In addition to base salary, all employees receive: 
<ul>
<li>Employee PacSci Membership</li>
</ul>
Full-time regular employees (40 hrs/week) additionally recieve following benefits:
 <ul>
<li>Medical, Dental, Vision, basic life insurance, and disability insurance</li>
<li>4 weeks of vacation, 12 floating holidays, and sick pay</li>
<li>403(b) Retirement Savings</li>
<li>Commuter benefits (regular employees working at least 20 hours/week)</li>
<li>Employee Assistance Program</li>
</ul>
Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.
 
Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.

Tech Support Associate

Convo

<div>
 
 Khan Academy Pakistan
 
 
 
 
 Position Overview
 
 
 
 The Project Support Associate is the frontline champion who transforms technology-powered learning from concept to classroom reality. Working with a cluster of government schools, you'll ensure every student and teacher uses Khan Academy's platform effectively, closing learning gaps that would otherwise grow over time. You'll remove technical obstacles, help overwhelmed teachers become data-confident professionals, and contribute to creating Pakistan's national model for technology-powered public education.
 
 
 
 Duration:
 
 12 months (April 2026 - March 2027) subject to extension
 
 
 
 Location:
 
 Islamabad-based, daily deployment to assigned school cluster
 
 Reporting to:
 
 Implementation Supervisor
 
 
 
 Department:
 
 Implementation Department
 
 
 
 Key Responsibilities
 
 
 
 
 Daily Implementation &amp; Student Engagement
 
 
 
 <ul>
 <li>
 Serve as on-ground partner with consistent daily presence
 </li>
 <li>
 Build trusted relationships with principals, teachers, and students
 </li>
 <li>
 Ensure effective student engagement through hands-on support
 </li>
 <li>
 Help students navigate the platform and build confidence
 </li>
 <li>
 Guide orientation and troubleshoot learning barriers
 
 
 </li>
 </ul>
 
 Data-Driven Monitoring &amp; Intervention
 
 
 
 <ul>
 <li>
 Monitor real-time analytics in collaboration with teachers and principals
 </li>
 <li>
 Identify usage patterns and gaps using dashboards
 </li>
 <li>
 Proactively intervene when schools fall below compliance
 </li>
 <li>
 Flag at-risk students and coordinate timely interventions
 
 
 </li>
 </ul>
 
 Technical Troubleshooting &amp; Teacher Support
 
 
 
 <ul>
 <li>
 Diagnose and resolve access issues (login, roster, device conflicts)
 </li>
 <li>
 Manage device allocation and lab logistics and assist lab session setup
 </li>
 <li>
 Support teachers with dashboards and data-driven intervention
 </li>
 <li>
 Escalate complex issues to Implementation Supervisor
 
 
 </li>
 </ul>
 
 Quality Assurance &amp; Documentation
 
 
 
 <ul>
 <li>
 Monitor lab periods are scheduled and students engage consistently
 </li>
 <li>
 Document implementation through daily logs and weekly reports
 </li>
 <li>
 Ensure flagged students receive timely support
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Bachelor's degree in Education, Social Sciences, Computer Science, or related field
 </li>
 <li>
 0-5 years work experience preferred; fresh graduates encouraged to apply
 </li>
 <li>
 Education sector orientation (teaching, tutoring, NGO work) preferred
 </li>
 <li>
 Basic troubleshooting of devices, connectivity, and platform access issues with ability to interpret learning data and dashboards
 </li>
 <li>
 Proficiency in Google Workspace; Excel/Google Sheets skills preferred; familiarity with Khan Academy or online learning platforms is a plus
 </li>
 <li>
 Strong orientation toward technology and willingness to learn new digital tools
 </li>
 <li>
 Strong commitment to educational equity and belief that every student can succeed with the right support
 </li>
 <li>
 Ability to build effective relationships with principals, teachers, and students in diverse school environments
 </li>
 <li>
 Clear communicator able to explain technical concepts simply in Urdu and English
 </li>
 <li>
 Resourceful problem-solver comfortable addressing various challenges
 </li>
 <li>
 Proactive and coachable mindset that identifies patterns, intervenes early, and continuously improves solutions
 </li>
 <li>
 Organized, accountable, and takes ownership of assigned school cluster outcomes
 
 
 </li>
 </ul>
 
 Application Process
 
 
 
 
 Submit your resume
 
 by March 17th, 2026. Applications will be reviewed on a rolling basis.
 
 
 
 Khan Academy Pakistan is an equal opportunity employer committed to diversity, equity, and inclusion. We especially encourage applications from women, minorities, and candidates from underrepresented communities
 
 .
</div>

Marsh McLennan Agency

<div>
 
 Client Support Associate, Employee Health &amp; Benefits
 
 
 
 
 Our not-so-secret sauce.
 
 
 
 Award-winning, inclusive, Top Workplace culture doesn&rsquo;t happen overnight. It&rsquo;s a result of hard work by extraordinary people. The industry&rsquo;s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a
 
 Client Support Associate, Employee Health &amp; Benefits
 
 at MMA.
 
 
 Marsh McLennan Agency (MMA) provides business insurance, employee health &amp; benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world&rsquo;s leading professional services firm, Marsh (NYSE: MRSH).
 
 
 
 A day in the life.
 
 
 
 As our
 
 Client Support Associate
 
 on the
 
 Employee Health &amp; Benefits
 
 team, your role involves coordinating information for client service requests and providing it to the client team for a prompt response. You prioritize gaining a thorough understanding of the different roles within our agency and the specific line of business we operate in.
 
 
 In your position, you work under the guidance of the Client Manager, Strategic, and/or Consultant. You engage in communication with individuals both inside and outside the organization, always maintaining a customer service-oriented approach. Your role involves problem-solving, consultation, and providing advice and interpretation of policies and regulations. While you collaborate with outside vendors, you do not have the authority to make commitments on behalf of the organization. You handle confidential information and ensure its protection in all aspects of your job.
 
 
 To excel in your role, you must demonstrate strong analytical skills, possess basic math knowledge, and have familiarity with accounting principles and best practices. Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint, is essential. You work in a clean office environment, primarily during regular day hours. However, you are flexible and may need to work extended hours to meet the needs of our users and customers. Managing multiple priorities in a dynamic, fast-paced environment is a key aspect of your job. You have your own transportation and can attend both in-house and external meetings/events as required.
 
 
 
 Our future colleague.
 
 
 
 We&rsquo;d love to meet you if your professional track record includes these skills:
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent work experience required
 </li>
 <li>
 Proficient knowledge of Microsoft Outlook, Word, Excel and PowerPoint
 </li>
 <li>
 Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
 
 
 </li>
 </ul>
 These additional qualifications are a plus, but not required to apply:
 
 
 <ul>
 <li>
 Life &amp; Health License or ability to obtain within 90 days
 </li>
 <li>
 Prior experience within insurance industry
 
 
 </li>
 </ul>
 We know there are excellent candidates who might not check all of these boxes. Don&rsquo;t be shy. If you&rsquo;re close, we&rsquo;d be very interested in meeting you.
 
 
 
 Valuable Benefits.
 
 
 
 We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
 
 
 Some benefits included in this role are:
 
 
 <ul>
 <li>
 Generous time off, including personal and volunteering
 </li>
 <li>
 Tuition reimbursement and professional development opportunities
 </li>
 <li>
 Hybrid work &ndash; minimum of 3 days in office
 </li>
 <li>
 Charitable contribution match programs
 </li>
 <li>
 Stock purchase opportunities
 
 
 </li>
 </ul>
 To learn more about a career at MMA, check us out our website or flip through recruiting brochure .
 
 
 Follow us on social media to meet our colleagues and see what makes us tick:
 
 
 <ul>
 <li>
 Instagram
 </li>
 <li>
 Facebook
 </li>
 <li>
 X
 </li>
 <li>
 LinkedIn
 
 
 </li>
 </ul>
 
 Who You Are Is Who We Are.
 
 
 
 We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
 
 
 Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
 
 
 #MMAEHB
 
 
 #MMAMID
 
 
 # MMAcampus
 
 
</div>

Client Support Associate

Infosys

<div>As a Tech Support Associate, you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency. 
 
Basic Qualifications: 
<ul><li>High School Diploma/GED or equivalent educational qualification.</li><li>Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions</li><li>Exposure to computer operating skills</li><li>Attention to detail and problem-solving abilities.</li><li>Candidate must be willing to provide project support to the client during business hours (6:00 a.m. -10:00 p.m. CST , Monday through Sunday). The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days. Weekly Off&rsquo;s can be can be any 2 day between Monday and Sunday, weekly-offs will not be consecutive days and it will be split between Monday to Sunday.</li><li>Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time</li><li>This position is based in Richardson, TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.</li></ul> 

Preferred Qualifications: 
<ul><li>Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.</li><li>Familiarity with switching and routing fundamentals.</li><li>Troubleshooting experience with wired and wireless connectivity.</li><li>Basic knowledge of firewall concepts and VPN fundamentals.</li></ul>
 
Responsibilities include but not limited to: 
<ul><li>Support in Order to Cash functionality (End to End workflow starting from Order Entry till Activation) in Service Delivery.</li><li>Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.</li><li>Serves as primary technical point of contact for the implementation and regroom team, interfacing with engineering, service delivery, internal and external partners and customers.</li><li>Demonstrates understanding of disconnect design/offnet workflow, various apps/tools and processes to help efficiently manage and support customer requested disconnects and DCO research.</li><li>Coordinate with Customer on understanding their requirement based on the request they submitted.</li><li>Provide centralized L1 operational support for FTTH service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.</li><li>Support service restoration and provisioning activities by performing or guiding tasks such as Optical Network Terminal changes, activations, and service provisioning, and validating completion criteria to restore customer services.</li><li>Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality.</li><li>Triage and resolve order fallouts by identifying blockers,</li><li>Trouble-shoot issues, document process, review checklists, and develop reference implementations</li><li>Understand the existing system and processes to document</li><li>In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply</li></ul> 

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements. 
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:<ul><li>
Medical/Dental/Vision/Life Insurance</li><li>
Long-term/Short-term Disability</li><li>
Health and Dependent Care Reimbursement Accounts</li><li>
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)</li><li>
401(k) plan and contributions dependent on salary level</li><li>
Paid holidays plus Paid Time Off</li></ul></div>

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