support associate

Giant Group

<div>
 <p>
  At
  <strong>
   Giant Group
  </strong>
  we have an exciting opportunity for a
  <strong>
   Candidate Support Associate
  </strong>
  to join our growing team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Candidate Support Associate
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  PKR 98,000 &ndash; 125,500 Monthly + PKR 31,000 per month (Shift Allowance)
 </p>
 <p>
  <strong>
   Hours:
  </strong>
  40hrs, Weekly Mon- Fri (with rotating Saturday shift), 12PM-9PM
 </p>
 <p>
  <strong>
   Tenure:
  </strong>
  Permanent
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Deadline to apply: 14/11/2025
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About us
   </u>
  </strong>
 </p>
 <p>
  We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To understand more about Giant Group and our services please browse our website at: www.giantgroup.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About the role
   </u>
  </strong>
 </p>
 <p>
  As the
  <strong>
   Candidate Support Associate
  </strong>
  , you will have an impact on playing a vital role in ensuring a seamless and positive experience for all candidates throughout their screening and onboarding journey. Therefore, you will be the point of contact for candidate queries across multiple channels, providing clear guidance, timely responses, and professional support at every stage of the process. By managing candidate interactions effectively, you will contribute to building trust and confidence in our services while supporting internal teams with the smooth resolution of any issues. The desired outcome of your role is to deliver exceptional candidate care, foster a supportive and efficient process, and ensure all engagements reflect our commitment to professionalism, compliance, and data protection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities of the role include:
  </strong>
 </p>
 <ul>
  <li>
   Ownership and management of candidate queries via all channels (calls, chat, and email, ensuring they are responded to quickly and tasks are planned and completed efficiently.
  </li>
  <li>
   Scheduling and conducting candidate call backs upon request.
  </li>
  <li>
   Provide candidate support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every interaction and ensure all queries are answered.
  </li>
  <li>
   Build positive and productive internal relationships. Ensure to raise any complex issues with relevant stakeholders for prompt resolution.
  </li>
  <li>
   Assist in developing process improvements to enhance service efficiency and effectiveness by providing regular feedback.
  </li>
  <li>
   Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
  </li>
  <li>
   Deliver and demonstrate a high knowledge and clear understanding of GDPR/Data protection and all aspects of handling and processing personal data.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your ideal experience &amp; competencies:
  </strong>
 </p>
 <p>
  Ideally, you will be educated to degree level and have a minimum of 1 year of support experience across multiple channels, preferably via calls and live chat.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proficiency in Microsoft office (including Excel) and experience in customer services is required.
  </li>
  <li>
   Excellent communication and people skills to deliver clear messages and create a positive working environment within the team.
  </li>
  <li>
   An understanding of navigating and resolving queries and concerns raised by candidates and maintain positive relationships both with candidates and within team.
  </li>
  <li>
   Understanding and striving to achieve the giant people values is essential.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Employee Benefits:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provident fund
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Mental health coverage
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Role related studies
  </li>
  <li>
   Parking
  </li>
  <li>
   Referral bonuses
  </li>
  <li>
   Cafeteria and game room for recreation
  </li>
  <li>
   Birthday leave
  </li>
  <li>
   Long term service award
  </li>
  <li>
   Company events and trips
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
   </em>
  </strong>
 </p>
</div>


Candidate Support Associate

Project Support Associate

Physicians Revenue Group

<p>Tekboox, a US-based IT solutions company, is hiring <b>IT Support Associate </b> to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.</p><p><b>Key Responsibilities:</b></p><p>&middot; Provide first-level support to end users for hardware, software, and network issues.</p><p>&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.</p><p>&middot; Assist with password resets, email configuration, and printer setup.</p><p>&middot; Install, configure, and update operating systems, applications, and security patches.</p><p>&middot; Set up and maintain laptops, desktops, and mobile devices.</p><p>&middot; Perform routine checks to ensure hardware and systems are running efficiently.</p><p>&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.</p><p>&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.</p><p>&middot; Follow IT security best practices including antivirus usage, backups, and access control.</p><p>&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.</p><p>&middot; Maintain IT asset inventory (devices, licenses, and accessories).</p><p>&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p><p>&middot; Fresh graduates or up to <b>1 year of experience</b> (internship or professional) in IT support.</p><p>&middot; Basic understanding of <b>Windows OS</b>, networking fundamentals, and system troubleshooting.</p><p>&middot; Familiarity with <b>Active Directory</b>, <b>Microsoft 365</b>, or similar platforms.</p><p>&middot; Strong analytical, communication, and customer service skills.</p><p>&middot; Eagerness to learn and grow in a professional IT environment.</p><p><b>Job Location &amp; Timing:</b><br/>Location :DHA Y Block &amp; Garden Town Lahore<br/>Timing : (Onsite 5days a week)<br/>Interested apply Saddam.hussain@tekboox.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Support Associate

Computer World S.P.C.

<p>We are seeking a dedicated Customer Support Associate to provide on-site technical support and customer assistance for Computer Hardware, Software, and Network systems. The role involves regular travel to Saudi Arabia (KSA) to support client locations.</p><p>&#9726; Requirements:</p><p>- Education: Graduate in Science or Bachelor&rsquo;s/Diploma in Engineering (ICT or related field) with relevant technical certifications.</p><p>&#9726;Skills:</p><p>- Strong communication and interpersonal skills; effective team player.</p><p>- Customer-centric mindset with a passion for delivering technology services.</p><p>- In-depth knowledge of IT infrastructure with hands-on experience in hardware repair and troubleshooting.</p><p>- Ability and willingness to travel frequently to KSA for on-site assignments.</p><p>Job Type: Full-time</p><p>Pay: BD450.000 - BD500.000 per month</p>

Customer Support Associate

Super Micro Computer, Inc.

<div><div><p>Technical Support Associate</p><p></p><div><br>
</div></div><p><b>Date: </b>Nov 10, 2025
</p><p><b>Location:</b> San Jose, California, United States
</p><p><b>Company: </b>Super Micro Computer
</p><div><div><div><div><div><b>Job Req ID: 27588</b></div>
</div></div><div></div><div><div><div><b>About Supermicro:</b></div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.<br>
</div></div></div><div><div><div><b>Job Summary:</b></div>
</div><div><div>
Supermicro is seeking a Technical Support Associate to join our Services and Support organization at our San Jose, CA headquarters. This on-site role involves daily and timely communication and interaction with customers via phone, email, and our ticket tracking system, verifying service entitlements, providing technical assistance, processing shipment of replacement parts, RMAs, and dispatching Service Engineers to provide on-site support. You will play a critical role in supporting high-visibility and premier accounts, including customers under government contracts. Success in this role requires strong technical acumen, troubleshooting skills, communication skills, attention to detail, and the ability to follow Standard Operating Procedures (SOPs) while meeting both standard and customized Service Level Agreements (SLAs). You&rsquo;ll work closely with a range of internal and external teams to ensure fast and accurate and timely issue resolution.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities:</b></div>
</div><div><div><b>
Includes the following essential duties and responsibilities (other duties may also be assigned):</b><br>
<ul><li>Act as the first point of contact for technical support inquiries through phone, email, and ticket tracking system.</li><li>Engage in daily and timely communication with customers to gather issue details, provide updates, and set expectations.</li><li>Perform entitlement verification to confirm warranty or service contract eligibility.</li><li>Conduct initial troubleshooting of server hardware and system configuration issues.</li><li>Open, manage, and update support cases with accurate and detailed documentation.</li><li>Own each support ticket from creation to closure, ensuring full resolution and customer satisfaction.</li><li>Coordinate the shipment of replacement parts and onsite technician dispatches, ensuring accurate scheduling and follow-through.</li><li>Determines requirements and/or root cause of technical issues.</li><li>Manage Return Material Authorizations (RMAs) for defective or replaced hardware.</li><li>Track and communicate the status of parts, RMAs, and field services to customers and stakeholders.</li><li>Adhere to Standard Operating Procedures (SOPs) and meet both standard and customized SLA requirements.</li><li>Support high-profile and government customers, ensuring elevated levels of service responsiveness.</li><li>Contribute to service documentation, case studies, and ongoing process improvements.</li><li>Collaborate with cross-functional teams including technical account managers, escalation teams for advanced troubleshooting, field engineers for on-site service and support, education &amp; learning for internal tools and knowledge base resources, authorized service providers (ASPs) for third-party service delivery and regional support coordination, product management for issue feedback and resolution, and logistics for part tracking and shipment planning.</li></ul></div></div></div><div><div><div><b>
Qualifications:</b></div>
</div><div><ul><li>Bachelor&rsquo;s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate&rsquo;s degree in Electrical/Electronics Engineering with equivalent relevant experience.</li><li>1+ year of experience in servicing complex X86 systems and parts.</li><li>1+ years of experience in a customer support role.</li><li>Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues.</li><li>Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.</li><li>Experience with statistical Excel functions or database management.</li><li>Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.</li><li>Hands-on experience with enterprise-grade server hardware.</li><li>Strong verbal and written communication skills with an emphasis on technical communication.</li><li>Punctual, detail-oriented, and proactive in driving solutions.</li><li>Experience working in large enterprise environments or certifications in Windows and Linux.</li><li>Must have a valid driver&rsquo;s license and a reliable automobile.</li><li>Ability to lift/carry at least 50 lbs</li><li>Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)</li></ul><div></div><div><br>
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.</div></div></div><div><div><div><b>
Salary Range</b></div>
</div><div><div>
$68,640 - $90,000</div>
<div>The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.</div>
</div></div><div><div><div><b>
EEO Statement</b></div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div><p></p>

Technical Support Associate

Unickstar Matrix Solution

<p><b>Job Title: Cu</b>&#8203;<b>stomer Support Associate (10tha,12 Pass Eligible)</b></p><p><b>Company:</b> Unickstar Matrix Solution<br/><b>Sector:</b> Fintech &amp; Textile sector<br/><b>Location:</b> Pathankot &amp; Nearby Areas<br/><b>Employment Type:</b> Full-Time / Entry-Level</p><p><b>Eligibility Criteria</b></p><ul><li>Minimum Education: <b>10,12th)</b></li><li>Age: <b>18&ndash;23 years</b></li><li>Communication: Basic Hindi/Punjabi speaking,English</li><li>Mobile usage &amp; WhatsApp handling ka basic knowledge</li><li>Freshers allowed; training provided by company</li></ul><p><b>Key Responsibilities</b></p><ul><li>Daily customer queries receive karna (phone, WhatsApp).</li><li>Company products/services ki basic information dena.</li><li>Customer complaints &amp; issues forward/resolve karna.</li><li>Follow-up calls, reminders, confirmations maintain karna.</li><li>Documentation support:</li><li>Name, number, address verify karna</li><li>Forms &amp; KYC collect karna.</li></ul><p><b>Skills Required</b>&#8203;</p><ul><li>Polite communication</li><li>Customer handling ability</li><li>Basic mobile/computer knowledge</li><li>Discipline &amp; learning attitude</li></ul><p><b>What the Company Provides</b></p><ul><li>Training communication</li><li>Performance-based salaryc,income structure</li><li>Growth path (CSA &rarr; Senior CSA &rarr; Team Coordinator)</li><li>Fresher and Experiance 1 Weak Training provide by Company.</li></ul><p>Job Types: Full-time, Permanent, Fresher, Internship<br/>Contract length: 6 months</p><p>Pay: &#8377;14,600.00 - &#8377;19,200.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Commuter assistance</li><li>Health insurance</li><li>Internet reimbursement</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Education:</p><ul><li>Secondary(10th Pass) (Preferred)</li></ul><p>Work Location: In person</p>

JIN OFFICE SOLUTIONS

<p><b>Key Responsibilities</b></p><ul><li>Handle customer queries and complaints received through Amazon and our own e-commerce website</li><li>Handling product related queries and provide resolution for the same (we will provide the technical training about the product to the candidate)</li><li>Respond promptly to buyer-seller messages, emails, and support tickets with professionalism and accuracy.</li><li>Coordinate with logistics partners for order delivery, returns, and reverse pickups.</li><li>Ensure high customer satisfaction and trust from customers.</li><li>Work on sales leads which are provided and talk to the customer to close the sales</li></ul><p><b>Good to Have</b></p><ul><li>Experience in handling e-commerce escalations and supports.</li><li>Good communication skills in English and Hindi</li><li>Basic knowledge about Excel for data tracking and reporting</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;275,000.00 - &#8377;300,000.00 per year</p><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 9372780824</p>

Search 10000+ Support associate jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 support associate jobs NEAR_ME

Candidate Support Associate

Project Support Associate

IT Support Associate

Customer Support Associate

Technical Support Associate

Customer Support Associate

Customer Support Associate