support coordinator

Fuse Energy

<p><b>About the Role</b></p><p>The Appointment Support Coordinator manages scheduling workflows, client communication, and administrative tasks to ensure appointments are organized, confirmed, and completed smoothly. This role is ideal for someone who is detail‑oriented, reliable, and comfortable working in a structured remote environment.</p><p><b>Responsibilities</b></p><ul><li>Manage incoming appointment requests via phone, email, chat, or internal systems</li><li>Schedule, confirm, and update appointments in the company calendar</li><li>Communicate with clients to gather required information before appointments</li><li>Send reminders, confirmations, and follow‑up messages</li><li>Assist with rescheduling, cancellations, and last‑minute changes</li><li>Coordinate with internal teams to verify availability and documentation</li><li>Maintain accurate records of all appointments and client interactions</li><li>Monitor communication channels and respond promptly to inquiries</li><li>Support general administrative tasks as needed</li></ul><p><b>Required Qualifications</b></p><ul><li>1&ndash;2 years of experience in scheduling, customer service, or administrative support</li><li>Strong written and verbal communication skills</li><li>Excellent organizational and time‑management abilities</li><li>Ability to multitask and work independently in a remote environment</li><li>Proficiency with scheduling tools, CRM systems, or calendar platforms</li><li>Reliable internet connection and computer access</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in a remote support role</li><li>Familiarity with appointment‑based industries (healthcare, service providers, consulting, etc.)</li><li>Strong attention to detail and problem‑solving skills</li></ul><p><b>Work Environment</b></p><ul><li>Fully remote position</li><li>Flexible scheduling depending on business needs</li><li>Supportive and collaborative team culture</li><li>Opportunities for growth within administrative and operations roles</li></ul><p><b>Compensation</b></p><ul><li>Competitive pay based on experience</li><li>Part‑time or full‑time options available</li></ul><p><b>Thank You for Applying</b></p><p>Thank you for your interest in the Appointment Support Coordinator position. We appreciate your time and look forward to reviewing your application. Qualified candidates will be contacted for the next steps.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $28.35 - $32.32 per hour</p><p>Expected hours: 45.0 per week</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: Remote</p>

Appointment Support Coordinator

Nedo Pakistan

<p><b>Introduction: </b></p><p>NEDO PAKISTAN provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.</p><p>Currently we are looking for the post of <b>Support Coordinator- Female</b> for our TMS Division (Karachi).</p><p><b>Job Responsibilities:</b></p><ul><li>Coordinate and supervise the software support team to ensure timely and efficient delivery of services.</li><li>Monitor ongoing support activities including installation, configuration, troubleshooting, and application deployment.</li><li>Act as the primary point of contact between clients and the technical support team for scheduling, updates, and follow-ups.</li><li>Organize and manage team schedules, task assignments, and progress tracking.</li><li>Ensure timely completion of tasks such as software installations, onsite/online troubleshooting, and product demonstrations.</li><li>Prepare and maintain reports on support activities, client feedback, and team performance.</li><li>Assist in planning and organizing client visits, demonstrations, and presentations.</li><li>Maintain clear communication with internal departments to support workflow and resolve coordination issues.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or any related field.</li><li>Experience in coordination, or support roles (IT environment preferred but not required).</li><li>Strong organizational and time management skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple priorities and coordinate with cross-functional teams.</li></ul><p><b>Experience:</b> Minimum 1 Year</p><p><b>Industry:</b> Importers / Distributors / System Integrator</p><p><b>Functional Area:</b> Client Services &amp; Customer Support</p><p><b>Job Type:</b> Full Time / Permanent</p><p><b>Job Location:</b> SMCH Shahrah-e-Faisal, Karachi, Pakistan</p><p><b>Timings:</b> Monday &ndash; Friday (09:00 AM &ndash; 06:00 PM), Alternate Saturday (09:00 AM &ndash; 05:00 PM)</p><p><b>Gender:</b> Female</p><p>Work Location: In person</p>

Support Coordinator - Female

Easter Seals

<div>Description:
<p><b>
ESSENTIAL JOB RESPONSIBILITIES:</b></p><ul><li>
Complete quarterly visits, generating required units, if applicable, observation and monitoring, and monthly contacts</li><li>
Conduct and complete annual CPOC&rsquo;s according to funder&rsquo;s timelines</li><li>
Plan, schedule, and coordinate quarterly meetings with participants and providers.</li><li>
Respond to participant changes in needs, completing/submitting appropriate paperwork.</li><li>
Research, access, and link services</li><li>
Communicate and work with providers to ensure appropriate service provision.</li><li>
Maintain all responsibilities and requirements regarding critical incidents.</li><li>
Meet with supervisor for weekly supervision, consultation, and participant needs.</li><li>
Attend and participate in weekly staff meetings.</li><li>
Attend and complete required training.</li><li>
Support participants throughout emergent situations and all public emergencies including weather-related evacuations.</li><li>
This position is a mandated reporter. The Louisiana Children&rsquo;s Code (Article 610) specifies that mandated reporters shall make reports immediately upon learning of incidents of child abuse or neglect.</li></ul>
Requirements:
<p><b>
Support Coordinator Qualifications:</b></p><ul><li><b>
A Bachelor&rsquo;s or Master&rsquo;s Degree</b> in Social Work from a program accredited by the Council on Social Work Education AND two (2) years of paid post-degree experience in providing coordination services; or</li><li><b>
A Bachelor&rsquo;s or Master&rsquo;s Degree i</b>n Nursing (RN) currently licensed in Louisiana (one year of paid experience as a licensed RN will substitute for the degree) AND two (2) years of paid post-degree experience in providing coordination services;</li><li><b>
A Bachelor&rsquo;s or Master&rsquo;s Degree</b> in a Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND two (2) years of paid post-degree experience in providing support coordination services;</li><li><b>
A Bachelor&rsquo;s Degree </b>in Liberal Arts or General Studies with a concentration of at least 16 hours in one of the following fields (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and or vocational rehabilitation) AND two (2) years of paid post degree experience providing support coordination services.</li><li>
Reliable transportation so that you may make visits to the field to conduct participant visits. These visits are generally held in the home of the participant. You may anticipate about 50% or more of your time will be in the field on home visits.</li></ul><p>
Easterseals Louisiana is a Drug-Free Workplace, pre-employment and random drug tests will be administered.</p><p>
Will be required to pass Easterseals Louisiana&rsquo;s background check and driver&rsquo;s license check</p></div>

OCDD Support Coordinator

HandLE

<div>
 <p>
  Facilities Support Coordinator is responsible for managing CAFM and general helpdesk activities by receiving, recording, and coordinating service requests and inquiries. The role ensures efficient communication, accurate documentation, timely follow-up, and service level compliance
 </p>
 <p>
  to support smooth facility and operational services across offices and project sites.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Helpdesk &amp; CAFM Operations:
 </p>
 <ul>
  <li>
   Receive, log, and register all service requests, complaints, and inquiries through CAFM and helpdesk systems.
  </li>
  <li>
   Ensure accurate categorization, prioritization, and assignment of tickets.
  </li>
  <li>
   Track requests from initiation to closure, ensuring timely resolution.
  </li>
 </ul>
 <p>
  Coordination &amp; Communication
 </p>
 <ul>
  <li>
   Act as the main point of contact between end users, internal departments, and external contractors.
  </li>
  <li>
   Coordinate service delivery with hard and soft service teams.
  </li>
  <li>
   Provide clear and timely updates to requestors on status and resolution progress.
  </li>
 </ul>
 <p>
  Monitoring &amp; Follow-Up
 </p>
 <ul>
  <li>
   Monitor open tickets and ensure escalation of delayed or critical requests.
  </li>
  <li>
   Follow up with technicians, vendors, and service providers to meet SLAs.
  </li>
  <li>
   Support issue resolution by ensuring all required information is properly documented.
  </li>
 </ul>
 <p>
  Reporting &amp; Documentation
 </p>
 <ul>
  <li>
   Maintain accurate and up-to-date records within CAFM and helpdesk systems.
  </li>
  <li>
   Generate periodic reports on requests, response times, closures, and performance indicators.
  </li>
  <li>
   Support management with operational data and service performance insights.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Compliance &amp; Quality Control
 </p>
 <ul>
  <li>
   Ensure adherence to service level agreements and internal operational procedures.
  </li>
  <li>
   Support continuous improvement of helpdesk and CAFM processes.
  </li>
  <li>
   Maintain professionalism, confidentiality, and service-oriented conduct at all times.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications/Requirements
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in Administration, Facilities Management, or a related field.
  </li>
 </ul>
 <p>
  Fluency in Arabic and English, with strong verbal and written communication skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   3 years of experience of CAFM systems and general helpdesk operations is preferred.
  </li>
  <li>
   Experience in CAFM and/or helpdesk operations.
  </li>
  <li>
   Ability to receive, record, and track service requests and complaints.
  </li>
  <li>
   Strong communication skills (phone, email, system-based platforms).
  </li>
  <li>
   Effective coordination with internal teams and external contractors.
  </li>
  <li>
   Strong follow-up, reporting, and documentation capabilities.
  </li>
  <li>
   Basic computer proficiency (MS Office, email, ticketing/helpdesk systems).
  </li>
  <li>
   Ability to manage multiple requests and work under pressure
  </li>
 </ul>
 <p>
 </p>
</div>


Facilities Support Coordinator

LifeLine Animal Project

<div><p><b>Position:</b> <b>Community Support Coordinator</b></p><p>
Department: Community Support</p><p>
Reports To: Community Support Manager</p><p>
Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336</p><p></p><p><b><br>
Summary:</b></p><p>
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine&rsquo;s core values as we complete daily tasks, provide services to clients and care for our animals.</p><p></p><p><br>
The Community Support Coordinator serves as a frontline resource for pet owners, providing guidance, referrals, and support with the goal of keeping pets with the families who love them. The ideal candidate is empathetic, organized, and passionate about animal welfare. In addition to managing direct communication with pet owners and assisting with key operational tasks, this role has the potential to grow into a more community-centered outreach position&mdash;engaging with local partners, organizing events, and helping expand LifeLine&rsquo;s impact throughout the community.</p><p></p><p><b><br>
Essential Job Functions:</b></p><p><i>
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.</i></p><ul><li>
Uphold the standards and values of LifeLine Animal Project:</li></ul><p><b>
Save Lives - Build Community - Be Exceptional Stewards - Be Courageous -</b></p><p><b>
Be Compassionate - Take Responsibility - Respect, Embrace and Celebrate Diversity</b></p><ul><li>
Manage all correspondence with pet owners seeking resources and services through in-person interactions, phone calls, emails, and form submissions.</li><li>
Provide <b><i>compassionate</i></b> counseling to community members facing challenges with pet ownership by offering available resources or referrals to trusted community partners, with the goal of keeping pets with the people who love them whenever possible.</li><li>
Conduct ongoing research on current and potential resources to ensure pet owners receive accurate and up-to-date information and support.</li><li><b><i>
Take responsibility</i></b> to maintain detailed and accurate records of all communications and interactions with pet owners to ensure continuity of care and service.</li><li>
Assist in the administration and daily operations related to the intake of owner-surrendered pets and adoption returns.</li><li>
Coordinate with the Pets for Life team when necessary to arrange medical care and/or transportation for owned animals.</li><li><b><i>
Courageously</i></b> support LifeLine&rsquo;s mission to <b><i>save lives</i></b> by maintaining a comprehensive understanding of all shelter operations, programs, and services.</li><li><b><i>
Respect, embrace, and celebrate diversity</i></b> by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor.</li><li>
Help <b><i>build a community</i></b> of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine.</li><li>
Continue education by participating in LifeLine&rsquo;s 40-hour annual training requirement.</li><li>
Exhibit <b><i>exceptional stewardship</i></b> by maintaining a clean and tidy work area.</li><li>
Other tasks as assigned.</li></ul><p></p><p><br>
Potential Responsibilities as Capacity Allows:</p><ul><li>
Monitor community activities and maintain a calendar of events to increase visibility and promote awareness of LifeLine&rsquo;s mission.</li><li>
Build community engagement by organizing and participating in special events that support pet owners and reflect LifeLine&rsquo;s mission and values.</li><li>
Promote awareness of the organization&rsquo;s work through community outreach efforts, including hosting fairs, attending neighborhood events, and distributing educational materials.</li><li>
Develop relationships with local businesses, community leaders, and partners to assess community needs and help mobilize resources to address those needs.</li><li>
Conduct research on community demographics, trends, and underserved areas to inform outreach strategies and expand LifeLine&rsquo;s impact.</li><li>
Take initiative to build and maintain long-term relationships with community stakeholders, identifying opportunities for collaboration and mutual support.</li><li>
Design and implement community education programs to inform the public about animal welfare, responsible pet ownership, and available resources and benefits.</li><li>
Create outreach materials and programs aimed at individuals, animal welfare groups, and potential corporate sponsors, with guidance and approval from leadership.</li></ul><p></p><p><b><br>
Qualifications:</b></p><p><i>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</i></p><ul><li>
Compassion for animals and the people who love and care for them.</li><li>
Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email.</li><li>
Demonstrated empathy and emotional resilience, especially when supporting individuals facing difficult or emotional decisions about their pets.</li><li>
Ability to research, understand, and communicate available resources clearly and accurately to the public.</li><li>
Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services.</li><li>
Team-oriented mindset with a willingness to collaborate across departments and support organizational goals.</li><li>
Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach.</li><li>
Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude.</li><li>
Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems.</li><li>
Passion for LifeLine&rsquo;s mission and a desire to make a meaningful impact in the community.</li><li>
Knowledge of general animal care principles and practices.</li><li>
Strong work ethic with the ability to work independently.</li><li>
Ability to serve the public and fellow employees with honesty and integrity.</li><li>
Must be able to work weekends, holidays, and varying shifts based on shelter needs.</li><li>
Must have a means of travel that ensures prompt arrival for work shifts.</li><li>
Must pass a background check.</li></ul><p></p><p><b><br>
Education and/or Experience:</b></p><p>
Minimum of high school diploma or equivalent. One or more years&rsquo; experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred.</p><p></p><p><b><br>
Work Environment:</b></p><p>
While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.</p></div><p></p>

Community Support Coordinator

Groups Recover Together

<div>Overview:<div></div><div><br>
At Groups, we know recovery is possible &ndash; and no one should have to do it alone. As a Job Title, you&rsquo;ll be part of a team name team helping individuals reclaim their lives through evidence-based treatment and human connection. You&rsquo;ll work in a mission-driven environment where your compassion, integrity, and drive for progress truly change lives.</div><div></div><div><br>
We&rsquo;re more than a treatment provider &ndash; we&rsquo;re a recovery community. And we&rsquo;re growing.</div><div><br>
</div><div>Join us as we transform addiction health care, one life at a time.</div><div></div><div><br>
Overview</div><div></div><div><br>
The Recovery Support Coordinator at Groups is a vital member of the care team, working directly with members to provide recovery support services and coordinate care across clinical, social, and community settings. The Recovery Support Coordinator assists a defined panel of 160-180 members with Health-Related Social Needs (HRSN), treatment engagement, seamless care coordination, and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model, driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team.</div><div></div><div><b><br>
Salary range:</b> $43,000-$50,000/ year *Based on experience, and education<br>
<b>Schedule:</b> Monday - Thursday 9am - 7pm
</div>Responsibilities:
<div>
What You&rsquo;ll Do</div><div></div><div><i><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</i></div><p><b>
Member Support &amp; Care Coordination</b></p><ul><li>
Collaborate with a multidisciplinary care team&mdash;including counselors, prescribers, and other cross-functional team members&mdash;to ensure the delivery of high-quality, member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making.</li><li>
Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).</li><li>
Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.</li><li>
Support unengaged members to reengage in treatment services through intensive outreach interventions.</li><li>
Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.</li><li>
Provide in-person, virtual, and telephonic support based on member and regional needs.</li><li>
Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.</li><li>
Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).</li><li>
Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.</li><li>
Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.</li><li>
Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.</li><li>
Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks. Become an expert in local community resources and recovery networks.</li></ul><p><b>
Administrative &amp; Operational Support</b></p><ul><li>
Deliver outstanding customer service to members, visitors, and community partners.</li><li>
Maintain accurate, timely, and compliant documentation in the electronic health record (EHR).</li><li>
Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards.</li><li>
Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.).</li><li>
Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.</li></ul><div><b>
Other Duties &amp; Responsibilities</b> :</div><ul><li>
Engage in community outreach activities and education, as necessary.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<div>
What You&rsquo;ll Bring</div><ul><li>
High school diploma required; Associate&rsquo;s degree in Social Services, Human Services, Psychology, or related field preferred.</li></ul><ul><li>
Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable.</li><li>
Minimum of two (2) years&rsquo; experience in case management, care coordination, peer support, or a related field preferred; and experience working with individuals with substance use or mental health challenges preferred.</li><li>
Experience using Electronic Health Records (EHR).</li><li>
Reliable internet access (50M download / 10M upload) and strong WiFi if working remote.</li><li>
Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening).</li><li>
Valid driver&rsquo;s license and access to a vehicle (if role includes community travel).</li></ul><div></div><p><b><br>
Knowledge, Skills, and Abilities</b><b>:</b></p><ul><li>
Strong interpersonal and communication skills, with the ability to build trust and motivate members in recovery.</li><li>
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.</li><li>
Ability to identify and navigate and connect members to appropriate community resources and support systems.</li><li>
Excellent organizational and time-management and problem-solving skills, with the ability to handle multiple priorities.</li><li>
Ability to maintain confidentiality, professional boundaries, and a high standard of ethics.</li><li>
Proficiency in G-Suite, email, electronic medical records, and other digital tools.</li><li>
Strong problem-solving skills and adaptability in a team-based environment.</li><li>
Commitment to Groups&rsquo; mission and values, including member-centered care and recovery support.</li><li>
Ability to work evenings or flexible hours as needed.</li></ul><div>
Why Join Groups?</div><ul><li>
Be part of a compassionate, purpose-driven team transforming addiction care through evidence-based, person-centered treatment.</li><li>
Make a tangible impact in your community, especially in areas hit hardest by the opioid crisis.</li><li>
Work in a culture that values integrity, excellence, progress, compassion, and community.</li><li>
Advance your career through our structured professional development, including 40 paid hours and $500 annually, along with clear growth pathways and ongoing mentorship.</li><li>
Access robust benefits, including medical, dental, vision, mental health, 401K, and Wellbeing Week.</li><li>
Receive training and support to deliver high-quality care&mdash;including clinical supervision and skill-building through care team training series.</li><li>
Join a mission-driven organization that embraces harm reduction, lived experience, and stigma-free care.</li><li>
Collaborate with a team that celebrates progress, shares responsibility, and cares deeply &ndash; for one another, our members, and the life-changing work we do.</li><li>
Every day, your work saves lives &ndash; and expands what&rsquo;s possible in recovery.</li></ul><div></div><div><br>
We change lives. Join us.</div></div>

Recovery Support Coordinator

<div>Overview:<div></div><p><i><br>
Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care.</i></p><p><i>
Our evidence-based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve.</i></p><p><i>
Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care&mdash;and we&rsquo;re just getting started.</i></p><div><b><i>
Groups is changing lives. Join us.</i></b></div><div></div><div><br>
The Recovery Support Coordinator at Groups is a vital member of the care team, working directly with members to provide recovery support services and coordinate care across clinical, social, and community settings. The Recovery Support Coordinator assists a defined panel of 160-180 members with Health-Related Social Needs (HRSN), treatment engagement, seamless care coordination, and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model, driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team.</div><div></div><div><b><br>
Schedule:</b></div><p>
Monday 10-8Tuesday 10-8Wednesday 9-7 (work from home)Thursday 9-7<br>
<br>
<b>Pay:</b> $43,000 - $45,000</p>
Responsibilities:
<div><i>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</i></div><p><b>
Member Support &amp; Care Coordination</b></p><ul><li>
Collaborate with a multidisciplinary care team&mdash;including counselors, prescribers, and other cross-functional team members&mdash;to ensure the delivery of high-quality, member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making.</li><li>
Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).</li><li>
Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.</li><li>
Support unengaged members to reengage in treatment services through intensive outreach interventions.</li><li>
Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.</li><li>
Provide in-person, virtual, and telephonic support based on member and regional needs.</li><li>
Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.</li><li>
Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).</li><li>
Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.</li><li>
Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.</li><li>
Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.</li><li>
Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks. Become an expert in local community resources and recovery networks.</li></ul><p><b>
Administrative &amp; Operational Support</b></p><ul><li>
Deliver outstanding customer service to members, visitors, and community partners.</li><li>
Maintain accurate, timely, and compliant documentation in the electronic health record (EHR).</li><li>
Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards.</li><li>
Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.).</li><li>
Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.</li></ul><div><b>
Other Duties &amp; Responsibilities</b> :</div><br>
<div></div><ul><li><ul><li>
Engage in community outreach activities and education, as necessary.</li></ul></li><li>
Perform other duties as assigned.</li></ul><p><b>
Knowledge, Skills, and Abilities</b><b>:</b></p><ul><li>
Strong interpersonal and communication skills, with the ability to build trust and motivate members in recovery.</li><li>
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.</li><li>
Ability to identify and navigate and connect members to appropriate community resources and support systems.</li><li>
Excellent organizational and time-management and problem-solving skills, with the ability to handle multiple priorities.</li><li>
Ability to maintain confidentiality, professional boundaries, and a high standard of ethics.</li><li>
Proficiency in G-Suite, email, electronic medical records, and other digital tools.</li><li>
Strong problem-solving skills and adaptability in a team-based environment.</li><li>
Commitment to Groups&rsquo; mission and values, including member-centered care and recovery support.</li><li>
Ability to work evenings or flexible hours as needed.</li></ul>
Qualifications:
<ul><li>High school diploma required; Associate&rsquo;s degree in Social Services, Human Services, Psychology, or related field preferred.</li><li>
Additional minimal educational requirements vary by state, and may include:</li></ul><ul><li>
Bachelor&rsquo;s degree in related field (Virginia and Tennessee)</li><li>
Associate&rsquo;s degree with one year experience; or MHRT/C or Community Health Worker certification (Maine)</li></ul><ul><li>
Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable.</li><li>
Minimum of two (2) years&rsquo; experience in case management, care coordination, peer support, or a related field preferred; and experience working with individuals with substance use or mental health challenges preferred.</li><li>
Experience using Electronic Health Records (EHR).</li><li>
Reliable internet access (50M download / 10M upload) and strong WiFi if working remote.</li><li>
Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening).</li><li>
Valid driver&rsquo;s license and access to a vehicle (if role includes community travel).</li></ul></div>

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