support engineer

Atlassian

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities:

Responsibilities<ul><li>
Responsible for delivering world-class customer support experience through Chat/Email/Phone as the medium of support, with Atlassian</li><li>
Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams</li><li>
Escalate issues in a timely manner according to Standard Operating Procedures</li><li>
Create new knowledge base articles to capture new learning&rsquo;s for reuse throughout the organization.</li><li>
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies</li><li>
Focus on an area of technical specialization and attend technical training.</li></ul>
Competencies<ul><li>
Customer Orientation</li><li>
Effective communication</li><li>
Adaptability</li><li>
Team and Collaborative Working</li><li>
Learning aptitude</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Experience<ul><li>
3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.</li><li>
Has supported customers over chat, email, phone, and screen-shares.</li><li>
Experience working in a high case volume environment and ability to prioritize.</li></ul>
Must-Have Skills:<ul><li>
Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li><li>
Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.</li><li>
Experience with APIs and REST calls.</li><li>
Usage of Browser dev tools, HAR File analysis, Splunk.</li><li>
Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li></ul>
Good to Have Skills:<ul><li>
Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li><li>
Experience working in a Linux environment.</li><li>
Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP</li><li>
Familiarity with Cloud technologies, AWS will be a plus.</li><li>
Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.]</li></ul>
Qualifications:

Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Support Engineer

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Noorka

<div>At Noorka Logistics, we believe technology drives efficiency across our logistics operations. We are seeking a skilled and dedicated IT Support Engineer to join our team in Dubai. The ideal candidate will ensure seamless IT operations by providing technical support, troubleshooting issues, and maintaining system reliability for smooth business functioning.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li>
<li>Monitor system performance and ensure optimal functionality of IT infrastructure.</li>
<li>Respond to user queries promptly and deliver effective troubleshooting solutions.</li>
<li>Support data backup and recovery procedures to ensure business continuity.</li>
<li>Manage network configurations and security protocols.</li>
<li>Coordinate with vendors for IT equipment maintenance and upgrades.</li>
<li>Keep records of system updates, incidents, and resolutions for reference.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar IT role.</li>
<li>Strong knowledge of networking, operating systems, and troubleshooting techniques.</li>
<li>Familiarity with IT security principles and system management tools.</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Ability to work independently and handle multiple priorities efficiently.</li>
</ul>
Joining Noorka Logistics in Dubai as an IT Support Engineer gives you the opportunity to contribute to a fast-paced logistics environment where technology plays a vital role in business success. If you are passionate about IT systems and eager to support a growing company, we welcome you to apply and be part of our innovative team.</div>

IT Support Engineer

infinite Computer Solution

<div><div><div><div>PS Team Responsibility 
Responsible for application support end to end 
Knowledge on e-commerce / B2B is Good
 
Co-ordination during Application Maintenance, Production Outage 
Responsible for driving Defect and Incident Management 
Preparing / Reviewing training manuals, SOP and FAQ materials for easy-access 
Documenting processes and maintaining records 
Collaborating with internal team and customer 
Keeping stakeholders informed of advancements in incident or requests 
weekly Monthly Status Report 
 
Key Skills: 
Production Support Analyst Requirements: 
Bachelor's degree in computer science, information systems, or similar 
At least 2 to 4 year experience Application Support 
Super excellent in communication ( written and Verbal) and presentation skillset 
Knowledge on ITIL process is Must 
Proficiency in any ITSM software ( Knowledge on Monday ticketing tool would be a Plus) 
Exceptional analytical and problem-solving skills 
Knowledge on Infrastructure (Azure) is a Plus. 
Advanced collaboration, communication, and interpersonal skills 
Excellent organizational and time management skills</div> 
</div><div>Qualifications
<div>BE</div>
</div><div>Range of Year Experience-Min Year
<div>2</div>
</div><div>Range of Year Experience-Max Year
<div>4</div></div></div></div><div></div>

Dhruva Technologies

Job Description &ndash; Software Support Engineer / Software Engineer (PRISM &ndash; Billing Operations)Program: Billing OperationsWork Stream: Billing Operations (Old Stack)Broad Skill: PRISM Billing SystemRole: Software Support Engineer / Software EngineerAbout the RoleWe are seeking a dedicated Software Support Engineer / Software Engineer experienced in PRISM (Billing System) to support end-to-end billing operations on the Old Stack platform. The role involves managing incidents, service requests, scripting, system restoration, monitoring, and ensuring reliable billing operations.Key ResponsibilitiesManage and resolve incidents and service requests related to PRISM Billing.Perform system restoration, troubleshooting, and root-cause analysis.Develop and execute scripts for automation, validation, and operational tasks.Configure and monitor billing system components and operational dashboards.Implement workarounds to ensure uninterrupted system performance.Create and maintain SOPs, runbooks, and documentation for billing processes.Handle tool configuration and support integration with other systems.Assist in infrastructure management, environment monitoring, and system health checks.Coordinate with cross-functional teams to ensure smooth billing operations.Required Experience &amp; SkillsHands-on experience with PRISM Billing System (mandatory).Strong understanding of telecom billing operations and workflows.Experience in production support, incident management, and system configuration.Ability to write and execute basic scripts (Shell/SQL or similar).Good analytical, troubleshooting, and documentation skills.Strong communication and coordination abilities.Preferred QualificationsExperience working in telecom BSS/OSS environments.Familiarity with Old Stack billing processes.Exposure to infrastructure monitoring tools.Job Types: Full-time, PermanentPay: &#8377;352,126.95 - &#8377;1,536,587.94 per yearApplication Question(s):<ul><li>Hands-on experience with PRISM Billing System?</li><li>Experience in production support, incident management, and system configuration? </li><li>Do you Experience working in telecom BSS/OSS environments.?</li></ul>Work Location: Remote

Software Support Engineer

CODELAYER TECHNOLOGIES PVT LTD

Codelayer Technologies is looking for a proactive Technical Support Executive to join our team. If you have a strong understanding of computers and enjoy helping people solve problems, we would love to hear from you.Location: Kinfra Park, KazhakootamKey Responsibilities:<ul><li>Troubleshoot and resolve technical issues efficiently</li><li>Communicate with customers via email, chat or phone to address queries and concerns.</li><li>Provide technical assistance and guidance on product usage</li><li>Collaborate with internal teams to improve product performance and customer satisfaction</li></ul>Requirements:<ul><li>Strong computer knowledge</li><li>Technical proficiency and trouble shooting skills</li><li>Effective communication and customer service skills</li></ul>Additional Information:<ul><li>This not a sales job</li><li>Career growth opportunities</li><li>Work in a dynamic and collaborative environment</li><li>Freshers are welcome to apply</li></ul>Job Type: PermanentPay: &#8377;12,000.00 - &#8377;15,000.00 per monthWork Location: In person

SUPPORT ENGINEER

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is looking for a skilled and dedicated IT Support Engineer to join our growing team in Dubai. This role is ideal for a tech-savvy professional who can provide reliable technical support, troubleshoot issues efficiently, and ensure smooth IT operations across the organization.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, networking, and system-related issues.</li>
<li>Install, configure, and maintain computers, printers, routers, and other IT equipment.</li>
<li>Monitor system performance and ensure minimal downtime.</li>
<li>Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.</li>
<li>Manage user accounts, permissions, and IT security protocols.</li>
<li>Assist in upgrading systems, deploying new technologies, and maintaining IT infrastructure.</li>
<li>Ensure data backup processes and cybersecurity measures are followed.</li>
<li>Document issues, resolutions, and system configurations.</li>
<li>Coordinate with vendors for IT equipment procurement, repairs, and maintenance.</li>
<li>Support employees with remote and on-site IT requirements.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Support Engineer or similar IT role.</li>
<li>Strong knowledge of Windows, macOS, networking concepts, and troubleshooting tools.</li>
<li>Familiarity with firewalls, VPN, cybersecurity basics, and cloud platforms is an advantage.</li>
<li>Excellent problem-solving, communication, and time-management skills.</li>
<li>Ability to work independently and manage multiple tasks effectively.</li>
</ul>
Joining Al Haktur IT Solutions in Dubai as an IT Support Engineer offers an excellent opportunity to develop your technical skills while contributing to a forward-thinking IT environment. If you enjoy solving technical challenges and supporting organizational growth, we welcome your application.</div>

Search 10000+ Support engineer jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 support engineer jobs NEAR_ME

Support Engineer

Support Engineer

IT Support Engineer

Support Engineer

Software Support Engineer

SUPPORT ENGINEER

IT Support Engineer