support engineer

Aliqan Technologies

Job Title: Support EngineerOrganization Name: NEC Corporation of India Ltd.Reporting Relationship: Project ManagerRole Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.Job ResponsibilitiesKnowledge of Service Now.Familiar with running SSH commands on network devices.Experience using Citrix Desktops.Experience using Remote Desktop to configure hardware and software on Windows computers.Knowledge of DHCP and DNS.Experience working incidents passed to them from lower tier support groups.Experience troubleshooting complex hardware and software components.Knowledge of configuring network base printersBonus PointsKnowledge of Point-of-Sale peripherals.Experience working in retail domain.Experience writing knowledge base articles.Minimum requirementsL2 level of trouble shootingQualification: - BCA/MCA/B Tech/BE or equivalentProvide case status updates to Customer and Retail Solutions personnel.Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years&rsquo; experienceJob Type: Contractual / Temporary Contract length: 6 monthsPay: &#8377;1,500,000.00 - &#8377;2,500,000.00 per yearWork Location: In person

Support Engineer

ALIQAN Technologies

<div>
 
 Skills:
 
 
 L2 of troubleshooting, Citrix Desktops, Remote Desktop to configure, lower-tier support groups, Troubleshooting, Windows/Linux Administration, Network Protocols,
 
 
 
 Job Title:
 
 Support Engineer
 
 
 Exp: 3+ Years
 
 
 Type: Contract for 6 Months + Extendable
 
 
 Location -
 
 Noida/ Bangalore
 
 
 
 Night shift - rotational
 
 
 
 Organisation Name:
 
 NEC Corporation of India Ltd.
 
 
 
 Reporting Relationship:
 
 Project Manager
 
 
 
 Role Summary:
 
 We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Knowledge of Service Now.
 </li>
 <li>
 Familiar with running SSH commands on network devices.
 </li>
 <li>
 Experience using Citrix Desktops.
 </li>
 <li>
 Experience using Remote Desktop to configure hardware and software on Windows computers.
 </li>
 <li>
 Knowledge of DHCP and DNS.
 </li>
 <li>
 Experience working on incidents passed to them from lower-tier support groups.
 </li>
 <li>
 Experience in troubleshooting complex hardware and software components.
 </li>
 <li>
 Knowledge of configuring network-based printers
 
 
 </li>
 </ul>
 
 Bonus Points
 
 
 
 <ul>
 <li>
 Knowledge of Point-of-Sale peripherals.
 </li>
 <li>
 Experience working in the retail domain.
 </li>
 <li>
 Experience writing knowledge base articles.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 L2 level of troubleshooting
 </li>
 <li>
 Qualification: - BCA/MCA/B Tech/BE or equivalent
 </li>
 <li>
 Provide case status updates to Customer and Retail Solutions personnel.
 </li>
 <li>
 Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience
 </li>
 </ul>
</div>

<div>
 
 
 Company Overview:
 
 
 
 GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG has established itself as a valued partner of choice for some of the world&rsquo;s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include well-known names such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita&rsquo;s, and McCain.
 
 
 
 
 
 
 Role Summary:
 
 
 
 The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 End-User Support:
 
 <ul>
 <li>
 Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.
 </li>
 <li>
 Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.
 </li>
 </ul>
 
 System Maintenance:
 
 <ul>
 <li>
 Perform regular system updates, software installations, and patches.
 </li>
 <li>
 Ensure anti-virus and endpoint security measures are active and up to date.
 </li>
 </ul>
 
 Troubleshooting and Repairs:
 
 <ul>
 <li>
 Diagnose and resolve hardware failures and software malfunctions.
 </li>
 <li>
 Coordinate with vendors for hardware replacements and warranty claims when required.
 </li>
 </ul>
 
 User Account Management:
 
 <ul>
 <li>
 Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.
 </li>
 <li>
 Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Maintain records of support tickets, troubleshooting steps, and resolutions.
 </li>
 <li>
 Document IT processes, FAQs, and guides for end-users.
 </li>
 </ul>
 
 IT Asset Management:
 
 <ul>
 <li>
 Track and maintain IT equipment inventory.
 </li>
 <li>
 Support asset deployment and reclamation as needed.
 </li>
 </ul>
 
 Collaboration:
 
 <ul>
 <li>
 Work closely with IT teams to address escalated issues and participate in IT projects.
 </li>
 <li>
 Provide training to users on basic IT processes and tools.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in desktop support, IT helpdesk, or similar roles.
 </li>
 <li>
 Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.
 </li>
 <li>
 Basic networking knowledge (IP, DNS, DHCP, VPN).
 </li>
 <li>
 Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.
 </li>
 <li>
 Hands-on experience with Active Directory and Office 365 administration.
 </li>
 </ul>
</div>

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Ihits Technologies (P) Ltd

<ul><li>Responsible for resolving client issues via onsite , Email, Phone and Remote software</li><li>Maintain accurate records of daily communications and issues resolve</li><li>Collaborate with team members on knowledge transfer, procedures and standards</li><li>Be able to understand nature of client issues and resolve them in timely</li><li>Maintain policies and procedures when working with clients and provide appropriate information</li><li>Strong verbal and written communication skills in English</li><li>Installation/Training of the software at client side or on call</li><li>Can arrange and show the demonstration at client side</li><li>Can travel all over India</li><li>Submission of Daily/Weekly or Monthly support activity to the Senior</li></ul>Qualification/ Key Skills<ul><li>B. Tech, Diploma/degree</li><li>Computer application skills needed</li><li>Knowledge in MS SQL Server</li><li>Windows Operating System</li><li>IIS Configuration</li><li>Fluency in English and Malayalam</li><li>Preference for Male candidates</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;25,000.00 per monthWork Location: In person

Ashwini Kamble

Job Summary: Biitcode is looking for a dedicated Laptop &amp; Desktop Support Engineer to provide technical assistance, maintenance, and support for computer systems, laptops, and peripherals. The role involves diagnosing hardware and software issues, ensuring system functionality, and supporting end users for smooth IT operations.Job Role: Laptop Support Engineer Experience: 1 Year Location: Lullanagar, PuneKey Responsibilities:  Diagnose and troubleshoot hardware and software issues in laptops and desktops.  Install, configure, and maintain operating systems and applications.  Perform system formatting, data backup, and antivirus installation.  Handle network connectivity, printer setup, and peripheral troubleshooting.  Provide remote and onsite technical support to employees or clients.  Maintain IT asset records and service logs.  Coordinate with vendors for hardware repairs and warranty claims.  Ensure timely system updates, security patches, and performance checks.  Support user account setup, password resets, and basic network administration.Interested candidate can share their resume at anil.valodara@biitcode.com or WhatsApp your resume at 9226102289 Job Types: Full-time, PermanentPay: ₹180,000.00 - ₹250,000.00 per yearBenefits:<ul><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Laptop Support Engineer

Dicetek LLC

<div>
 Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
 </li>
 <li>
 Performing analyses on software application functionality and suggesting improvements.
 </li>
 <li>
 Ensuring effective front-end and back-end functionality of applications.
 </li>
 <li>
 Providing software application support under the supervision of the Senior Engineer.
 </li>
 <li>
 Finish all assigned tasks with quality within the defined timebox.
 </li>
 <li>
 Conducts unit testing and integration testing, executing the necessary bug fixing.
 </li>
 <li>
 Consulting with the software development team, internal users, and clients to improve application performance.
 </li>
 <li>
 Managing code migration across environments to ensure continued and synchronized functionality.
 </li>
 <li>
 Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
 </li>
 <li>
 Keeping a record of configuration changes and scheduling application updates.
 </li>
 <li>
 Documenting processes and monitoring application performance metrics.
 </li>
 <li>
 Providing front-end support to clients and colleagues in other departments.
 </li>
 <li>
 Assign and review of users access requests.
 </li>
 <li>
 Answer, evaluate, and prioritize requests for assistance from users
 </li>
 <li>
 Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
 </li>
 <li>
 Develop and report application support analysis reports including tickets details and corrective actions.
 
 
 </li>
 </ul>
 
 Work Experience Minimum
 
 
 
 &squf; 4+ years proven IT experience performing hands-on software development roles.
 
 
 
 Preferred
 
 
 
 &squf; 8+ years of relevant work experience
 
 
 &squf; Agile driven development
</div>

Application Support Engineer

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