support engineer

Creativelogicx

<p><b>Support Engineer Responsibilities</b></p><ul><li>Perform first-level troubleshooting of server and storage issues.</li><li>Monitor infrastructure alerts and respond to incidents.</li><li>Perform hardware health checks and diagnostics.</li><li>Handle OS-level issues (Windows/Linux basic support).</li><li>Log and manage tickets through service desk tools.</li><li>Escalate complex issues to L2/OEM support.</li><li>Perform routine preventive maintenance activities.</li><li>Advanced troubleshooting of server and storage failures.</li><li>RAID configuration and disk replacement activities.</li><li>Firmware, patches, and upgrade implementation.</li><li>Root Cause Analysis (RCA) preparation.</li><li>Coordination with OEM vendors for part replacement.</li><li>Support virtualization platforms (VMware / Hyper-V).</li><li>Backup verification and restoration support.</li><li>Performance tuning and capacity recommendations.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Support Engineer

Albi

<div>
 <p>
  We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 </p>
 <p>
  As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 </p>
 <p>
  We are looking for a
  <strong>
   Support Engineer I
  </strong>
  to join our Karachi-based team. This is an
  <strong>
   entry-level / junior engineering role
  </strong>
  that works closely with Support Specialists and senior engineers to
  <strong>
   troubleshoot, fix, and resolve customer issues
  </strong>
  . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 </p>
 <p>
  This position supports
  <strong>
   U.S. evening hours
  </strong>
  and requires working
  <strong>
   4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
  </strong>
  or approximately 5:00PM - 2:00AM US Central Time.
 </p>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with Support Specialists to investigate, troubleshoot,
   <strong>
    fix
   </strong>
   , and resolve customer-reported technical issues.
  </li>
  <li>
   Diagnose root causes by analyzing application behavior, logs, and data.
  </li>
  <li>
   Implement
   <strong>
    code fixes in .NET-based applications
   </strong>
   for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
  </li>
  <li>
   Write and execute
   <strong>
    SQL queries
   </strong>
   , including safe
   <strong>
    bulk operations
   </strong>
   (updates/inserts) to correct data issues when required.
  </li>
  <li>
   Reproduce issues in lower environments and validate fixes before deployment.
  </li>
  <li>
   Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
  </li>
  <li>
   Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
  </li>
  <li>
   Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
  </li>
  <li>
   Document fixes, root causes, and preventive steps in internal knowledge bases.
  </li>
  <li>
   Participate in shift handovers to ensure continuity across time zones.
  </li>
  <li>
   Continuously build technical expertise in the product, platform, and support tooling
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    0-2 years of professional experience
   </strong>
   in technical support, application support, or software engineering.
  </li>
  <li>
   Working knowledge of
   <strong>
    .NET / C#
   </strong>
   , including debugging, fixing bugs, and understanding application flow.
  </li>
  <li>
   Strong
   <strong>
    SQL skills
   </strong>
   , including:
  </li>
  <ul>
   <li>
    Writing queries with joins and filters
   </li>
   <li>
    Data analysis and validation
   </li>
   <li>
    Experience or exposure to
    <strong>
     bulk operations
    </strong>
    with attention to safety and data integrity
   </li>
  </ul>
  <li>
   Solid troubleshooting and analytical problem-solving skills.
  </li>
  <li>
   Strong sense of
   <strong>
    ownership and accountability
   </strong>
   for customer-impacting issues.
  </li>
  <li>
   Good written and verbal
   <strong>
    communication skills
   </strong>
   in English.
  </li>
  <li>
   Ability to work responsibly with production systems and follow change-management processes.
  </li>
  <li>
   Willingness to work
   <strong>
    4:00 AM - 1:00 PM PKT
   </strong>
   to support U.S. evening operations.
  </li>
  <li>
   Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience contributing bug fixes in a production environment.
  </li>
  <li>
   Familiarity with REST APIs and debugging API-related issues.
  </li>
  <li>
   Exposure to CI/CD pipelines and code review processes.
  </li>
  <li>
   Experience with ticketing systems (Zendesk, Jira, Freshdesk).
  </li>
  <li>
   Basic understanding of cloud platforms (Azure preferred).
  </li>
  <li>
   Prior SaaS or customer-facing technical experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 </p>
 <p>
  We offer:
 </p>
 <ul>
  <li>
   Competitive salary aligned with the Karachi market
  </li>
  <li>
   Paid time off and company holidays
  </li>
  <li>
   Medical insurance coverage
  </li>
  <li>
   Real ownership of production issues and meaningful technical work
  </li>
  <li>
   Mentorship from experienced engineers
  </li>
  <li>
   Clear career progression
  </li>
  <li>
   Supportive, collaborative team culture
  </li>
  <li>
   Stable work schedule aligned with U.S. business needs
  </li>
 </ul>
 <p>
  Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 </p>
</div>


FiveRivers Technologies

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div><b>02/17/2026</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>6-9 years</b><b>
</b></div></div><div><p>Industry</p>
<div><b>IT Services</b><b>
</b></div></div><div><p>City</p>
<div><b>Lahore</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Punjab</b><b>
</b></div></div><div><p>Country</p>
<div><b>Pakistan</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>54000</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><b>FiveRivers Technologies</b> is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.</div><div></div><div><b><br>
Responsibilities</b><br>
</div><ul><li>
Troubleshoot and resolve database and data integration issues using SQL and ERP knowledge.<br>
</li><li>
Troubleshoot data ingestion issues and perform network troubleshooting to ensure seamless data flow.<br>
</li><li>
Support customers in leveraging analytics, dashboards, and workbench tools to manage shortages, inventory, and procurement tasks.<br>
</li><li>
Analyze and resolve issues related to data synchronization, log analysis, and system integrations (AWS, Git, CI/CD).<br>
</li><li>
Collaborate with Customer Success, Product, and Engineering teams to address customer needs and drive continuous improvement.<br>
</li><li>
Create and maintain clear documentation for internal teams and customers.<br>
</li><li>
Contribute to standard work processes, ensuring consistency and best practices in customer support.<br>
</li><li>
Participate in process improvement initiatives and share insights to enhance customer outcomes.<br>
</li><li>
Use tools such as Jira, Gitlab, and Slack for cross-functional collaboration.</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li>
5+ years in a support engineering or technical customer support role, ideally in SaaS or supply chain environments.<br>
</li><li>
Strong SQL skills and experience with ERP integrations.<br>
</li><li>
Proficiency with AWS, Git, CI/CD, and familiarity with AI tools.<br>
</li><li>
Experience troubleshooting data ingestion issues and performing network troubleshooting.<br>
</li><li>
Experience writing and maintaining unit tests and ensuring code quality.<br>
</li><li>
Excellent communication skills for documentation and customer interaction.<br>
</li><li>
Ability to work collaboratively in a fast-paced, remote, and team-oriented environment.<br>
</li><li>
Familiarity with Jira and Gitlab is a plus.<br>
</li><li>
ABAP development experience is a bonus.<br>
</li></ul><div><b>
Location:</b> Gulberg II, Lahore</div></div></div></div><p></p>

Support Engineer_02

Infinite Computer Solutions

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The candidate should have good communication skills.
  </li>
  <li>
   The candidate should not have any MTI
  </li>
  <li>
   The candidate should have the technical acumen for L1 support Engineer.
  </li>
  <li>
   Identify and diagnose issues and problems.
  </li>
  <li>
   Categorize and record reported queries and provide solutions.
  </li>
  <li>
   Support problem identification.
  </li>
  <li>
   Advise users on an appropriate course of action.
  </li>
  <li>
   Monitor issues from start to resolution.
  </li>
  <li>
   Serve as the first point of contact for customers seeking technical assistance over the phone or email
  </li>
  <li>
   Perform remote troubleshooting through diagnostic techniques and pertinent questions
  </li>
  <li>
   Determine the best solution based on the issue and details provided by customers
  </li>
  <li>
   Walk the customer through the problem-solving process
  </li>
  <li>
   Direct unresolved issues to the next level of support personnel
  </li>
  <li>
   Provide accurate information on IT products or services
  </li>
  <li>
   Record events and problems and their resolution in logs
  </li>
  <li>
   Follow-up and update customer status and information
  </li>
  <li>
   Pass on any feedback or suggestions by customers to the appropriate internal team
  </li>
  <li>
   Identify and suggest possible improvements on procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Bachelors/Graduation
 <br/>
 <br/>
 <strong>
  Range Of Year Experience-Min Year
  <br/>
  <br/>
 </strong>
 1
 <br/>
 <br/>
 <strong>
  Range Of Year Experience-Max Year
  <br/>
  <br/>
 </strong>
 3
</div>


<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div><b>02/17/2026</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>4-6 years</b><b>
</b></div></div><div><p>Industry</p>
<div><b>IT Services</b><b>
</b></div></div><div><p>City</p>
<div><b>Lahore</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Punjab</b><b>
</b></div></div><div><p>Country</p>
<div><b>Pakistan</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>54000</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><b>FiveRivers Technologies</b> is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.</div><div></div><div><b><br>
Responsibilities</b></div><ul><li>
Troubleshoot and resolve database and data integration issues using SQL and ERP knowledge.<br>
</li><li>
Troubleshoot data ingestion issues and perform network troubleshooting to ensure seamless data flow.<br>
</li><li>
Support customers in leveraging analytics, dashboards, and workbench tools to manage shortages, inventory, and procurement tasks.<br>
</li><li>
Analyze and resolve issues related to data synchronization, log analysis, and system integrations (AWS, Git, CI/CD).<br>
</li><li>
Collaborate with Customer Success, Product, and Engineering teams to address customer needs and drive continuous improvement.<br>
</li><li>
Create and maintain clear documentation for internal teams and customers.<br>
</li><li>
Contribute to standard work processes, ensuring consistency and best practices in customer support.<br>
</li><li>
Participate in process improvement initiatives and share insights to enhance customer outcomes.<br>
</li><li>
Use tools such as Jira, Gitlab, and Slack for cross-functional collaboration.</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li>
5+ years in a support engineering or technical customer support role, ideally in SaaS or supply chain environments.<br>
</li><li>
Strong SQL skills and experience with ERP integrations.<br>
</li><li>
Proficiency with AWS, Git, CI/CD, and familiarity with AI tools.<br>
</li><li>
Experience troubleshooting data ingestion issues and performing network troubleshooting.<br>
</li><li>
Experience writing and maintaining unit tests and ensuring code quality.<br>
</li><li>
Excellent communication skills for documentation and customer interaction.<br>
</li><li>
Ability to work collaboratively in a fast-paced, remote, and team-oriented environment.<br>
</li><li>
Familiarity with Jira and Gitlab is a plus.<br>
</li><li>
ABAP development experience is a bonus.</li></ul></div></div></div><p></p>

B LABS

<div><p><b>b_labs</b> is the transformation and digitization arm of<b> B.TECH, </b>on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and appliances in Egypt. By joining b labs, you will get to benefit from a collaborative startup environment, while also enjoying the stability of working within a company that has achieved strong growth year after year. You will be part of a visionary, customer-focused team with an ambitious mission-to become a trailblazer for digital retail within the Middle East.<br>
<br>
As a Support Engineer, you will provide front-line technical support to corporate end users, ensuring reliable day-to-day IT operations and a high-quality user experience. You will manage end-to-end user support across endpoints, Microsoft 365, identity, and access services, while handling incidents, resolving user issues efficiently, and collaborating with internal IT teams to maintain service continuity and operational excellence.<br>
<br>
<b>Responsibilities</b></p><ul>
<li>
Provide hands-on end-user support across Windows, macOS, Android devices, and Microsoft 365 platforms.
</li><li>Manage incidents and service requests through the ITSM platform with full ownership from intake to resolution. Troubleshoot endpoint, identity, access, and connectivity issues, including MFA, VPN, and device compliance.
</li><li>Support device lifecycle activities and ensure SLA adherence, service quality, and clear user communication.
</li>Contribute to operational improvement, documentation, and continuous service optimization initiatives.<br>
<li>
</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Minimum of <b>3 years</b> in corporate end-user support or support engineering roles.
</li><li>Strong hands-on experience with Windows, macOS, Android, Microsoft 365, Active Directory, Azure AD, and Intune.
</li><li>Good understanding of networking fundamentals, authentication, and access concepts.
</li><li>Experience using ITSM tools and operating within ITIL-based service management frameworks.
</li><li>Strong troubleshooting, communication, ownership, and collaboration skills.</li>
</ul><p></p><p><b>
Preferred Qualifications</b></p><ul>
<li>
Experience in enterprise IT environments, exposure to structured service delivery models, and experience supporting large-scale Microsoft 365 and Intune environments.
</li><li>Contribution to knowledge bases and service documentation is a strong plus.</li>
</ul><p><b>
Benefits</b></p><p><b>
Office environment</b>: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.</p><p><b>
Flexibility:</b> You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community</p><p><b>
Equipment</b>: From &quot;Day 1&quot; you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.</p></div>

Tasheel Law Firm

<p><b>Job Title: </b>IT Support Engineer</p><p><b>Job Type: </b>Full-time</p><p><b>Reports to:</b> IT Manager / SDM</p><p><b>Job Overview:</b></p><p>We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide 1st/2nd-line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).</li><li>Install, configure, and troubleshoot end-user devices, applications, and Active Directory tasks (password resets, permissions).</li><li>Deploy licensed software, ensuring compliance, and train users on new tools/systems.</li><li>Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.</li><li>Assist with onboarding (email setup, access to shared drives/printers).</li><li>Support server administration (Windows/Linux), patching, and security configurations.</li><li>Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi-Fi troubleshooting.</li><li>Document system/network changes and maintain knowledge base.</li><li>Collaborate on hardware/software rollouts with minimal disruption.</li></ul><p><b>Qualifications:</b></p><ul><li>Education: Bachelor&rsquo;s in IT/Computer Science or equivalent experience.</li><li>Experience: 3+ years in IT support (hardware, software, networking, and server administration).</li><li>Strong communication skills in Arabic and English.</li></ul><p><b>Technical Skills:</b></p><ul><li>Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware</li><li>Expertise in O365, Google Workspace, and enterprise applications support</li><li>Hands-on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux)</li><li>Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote support tools</li><li>Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and monitoring tools</li><li>Understanding of backup solutions, disaster recovery, and system patching processes</li></ul><p><b>Soft Skills:</b></p><ul><li>Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.</li><li>Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast-paced environments</li></ul><p><b>Certifications (Preferred):</b></p><ul><li>ITIL Foundation certification</li><li>CompTIA A+, Network+, Server+ or similar IT support certifications.</li><li>Microsoft Certifications (MCSA, Azure Fundamentals or similar).</li><li>Google Workspace (GWS) Fundamentals Certification.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification.</li><li>Linux+ or similar system administration certifications</li></ul><p>Job Type: Full-time</p>

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