support engineer

Aforza

<p></p><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>Location: </b>UK Based &ndash; London / Cardiff Office</h3>
<p><b><i>
Right to Work: </i></b><i>Applicants must have the right to work in the United Kingdom. We are unable to offer visa sponsorship for this position. All candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.</i></p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Company Description</b></h3>
<p>
Aforza is a groundbreaking, fast-growing cloud company focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, the worldwide leader in cloud business applications, Aforza helps Consumer Goods companies drive significant positive commercial transformation.</p>
<p>
At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. Yes, we want to build applications that our users love, but we also want to make the world a better place. We not only enable our clients to be more efficient and effective but are also building meaningful partnerships focusing on helping our clients reduce waste by providing best in class intelligence and automation wherever they conduct their business.</p><h3 class="jobSectionHeader"><br>
<b>
Job Description</b></h3>
<p>
We're looking for a passionate and technically sharp Help Desk Support Engineer to join our growing Customer Success team. You'll be the first point of contact for Aforza customers around the world, diagnosing and resolving issues across our cloud and mobile platform.</p>
<p>
This is a hands-on, customer-facing role where your ability to blend technical problem-solving with clear communication will make a real difference to the field teams and trade planners who rely on Aforza every day.</p><h3 class="jobSectionHeader"><br>
<b>
What You'll Do</b></h3>
<ul><li>Serve as the first line of support for customer-reported issues, managing cases from initial triage through to resolution</li>
<li>Diagnose and troubleshoot technical issues across Aforza's web, mobile (iOS &amp; Android), and integration layers; including offline sync, data flows, and Salesforce platform behaviour</li>
<li>Prioritise and escalate critical issues effectively, coordinating with Engineering and Product teams where needed</li>
<li>Maintain clear, accurate case documentation and contribute to the internal knowledge base</li>
<li>Provide timely updates to customers throughout the support lifecycle, ensuring a high-quality experience at every touchpoint</li>
<li>Support customer onboarding and configuration queries, helping users get the most from the platform</li>
<li>Identify patterns in reported issues and flag product improvement opportunities to the wider team</li><br>
</ul>
<h3 class="jobSectionHeader"><br>
<b>What We're Looking For</b></h3><br>
<p></p>
<b>
Required Experience</b><br>
<ul><li>2+ years in a call centre / technical support, help desk, or customer-facing software support role</li>
<li>Experience supporting SaaS or cloud-based applications</li>
<li>Familiarity with Salesforce (configuration, objects, permissions, data model) a Salesforce Administrator certification (ADM201) is a strong plus</li>
<li>Understanding of mobile application support across iOS and Android platforms</li>
<li>Working knowledge of web technologies (HTML, JavaScript, REST APIs, JSON) sufficient to diagnose integration and data issues</li>
<li>Solid grasp of database concepts and SQL for log analysis and data investigation</li>
<li>Experience with ticketing platforms such as Salesforce Service Cloud, Zendesk, or Jira Service Management</li>
<li>Excellent written and verbal communication skills - you can translate complex technical issues into clear, calm language for non-technical users</li>
</ul>
<p><b>Preferable</b></p>
<ul>
<li>Experience in the Consumer Packaged Goods (CPG), FMCG, or field sales software space</li>
<li>Familiarity with Google Cloud Platform tools or services</li>
<li>Exposure to trade promotion management, route-to-market, or retail execution software</li>
<li>Working knowledge of APEX or LWC (Salesforce development)</li>
</ul>
<p><b>You Are</b></p>
<ul>
<li>Naturally curious - you dig into problems rather than passing them on</li>
<li>Composed under pressure and comfortable managing multiple open cases at once</li>
<li>A clear communicator who can build trust quickly with customers</li>
<li>Motivated by customer outcomes, not just ticket closure</li>
<li>Comfortable working in a fast-paced, high-growth scale-up environment</li></ul><br>
<p><b>Benefits</b></p>
<p>
There are plenty of good reasons to work for Aforza. Here are a few:</p>
<ul>
<li>Salary - competitive salary, plus performance-related bonus.</li>
<li>Share Options - enrolment in the company&rsquo;s Share Option Scheme (subject to Board approval).</li>
<li>Annual Leave - 25 days of entitlement.</li>
<li>Private Health Cover - Family Plan.</li>
<li>Life Insurance - 4 x Basic Annual Salary.</li>
<li>Pension - Group Personal Pension Scheme, 4% from Aforza.</li>
<li>Perkbox - Membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.</li>
</ul>
<p><b>Please note: </b>the benefits outlined above reflect a typical UK employee package. Specific entitlements may vary depending on your country of hire.</p></div></div></div></div></div></div></div><p></p>

Support Engineer

Zapegg Tax Consultant

<div><p>Zapegg Tax Consultant is seeking a skilled and proactive IT Support Engineer to join our technology team in <b>Dubai</b>. This role is ideal for a professional who can provide reliable technical support, maintain IT infrastructure, and ensure the smooth operation of computer systems that support the company&rsquo;s daily business activities. The successful candidate will help maintain a secure and efficient IT environment while delivering excellent user support.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.</li>
<li>Provide technical support for hardware, software, network, and system-related issues.</li>
<li>Troubleshoot and resolve IT problems promptly to minimize operational downtime.</li>
<li>Monitor network performance and ensure system security and reliability.</li>
<li>Manage user accounts, email systems, passwords, and access permissions.</li>
<li>Perform routine software updates, system backups, and preventive maintenance.</li>
<li>Maintain IT asset inventories and technical documentation.</li>
<li>Coordinate with external vendors for equipment maintenance and technical support when necessary.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Familiarity with cybersecurity principles, antivirus software, and backup solutions.</li>
<li>Experience with network devices, printers, and office IT infrastructure.</li>
<li>Excellent analytical, troubleshooting, and problem-solving skills.</li>
<li>Strong communication and customer service abilities.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of IT infrastructure and networking</li>
<li>Excellent communication and interpersonal skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service quality</li>
</ul>
<p><b>Why Join Zapegg Tax Consultant?</b></p>
<p>
At Zapegg Tax Consultant, dependable technology is essential for delivering efficient and secure professional services. This IT Support Engineer position in <b>Dubai</b> offers an excellent opportunity to enhance your technical expertise, work with a collaborative team, and build a rewarding career within a growing consultancy organization.</p></div>

IT Support Engineer

Kazamer

<div><ul><li>Full Time</li>
<li>Dubai</li><br>
</ul><div><div><div><div><div><p>Kazamer Tax Consultant is seeking a skilled and customer-focused IT Support Engineer to join our technology team in <b>Dubai</b>. This role is ideal for a professional who can provide technical support, maintain IT systems, and ensure the smooth operation of the company&rsquo;s technology infrastructure. The successful candidate will play a key role in supporting employees and maintaining reliable IT services.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for desktops, laptops, printers, and other IT equipment.</li>
<li>Install, configure, and maintain computer hardware, software, and operating systems.</li>
<li>Troubleshoot and resolve hardware, software, network, and connectivity issues.</li>
<li>Monitor and maintain network performance to ensure system reliability.</li>
<li>Manage user accounts, passwords, email systems, and access permissions.</li>
<li>Perform regular software updates, system backups, and preventive maintenance.</li>
<li>Maintain IT asset inventories and technical documentation.</li>
<li>Coordinate with external vendors for equipment repairs and technical support when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Familiarity with cybersecurity practices, antivirus management, and data backup procedures.</li>
<li>Experience with network devices, printers, and office IT infrastructure.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service abilities.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of IT infrastructure and networking</li>
<li>Excellent communication and interpersonal skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service excellence</li>
</ul>
<p><b>Why Join Kazamer Tax Consultant?</b></p>
<p>
At Kazamer Tax Consultant, dependable technology is essential for delivering efficient and secure business services. This IT Support Engineer position in <b>Dubai</b> offers an excellent opportunity to enhance your technical expertise, work in a collaborative environment, and build a rewarding career with a professional and growing consultancy organization.</p></div></div></div></div></div></div><p></p>

Wall Soft Technology

<p><b>Summary:</b></p><p>We are looking for a <b>smart, proactive, and fast-responding Database Support engineer</b> who can independently handle client issues, troubleshoot technical problems (SQL, IIS, .NET, reporting tools), and effectively coordinate with clients, developers, and project managers to ensure quick resolution.</p><p><b>Responsibilities:</b></p><ul><li>Strong command of SQL.</li><li>Full working knowledge of IIS.</li><li>Can handle software release updates.</li><li>Excellent written &amp; spoken English for emails, chats, and meetings.</li><li>Office location: Karachi near Shaheen Complex.</li><li>Quick learner with strong problem-solving skills.</li><li>Act as a bridge between client, developer, and PM from issue to resolution.</li><li>Strong understanding of Windows Services &amp; .NET errors.</li><li>Strong experience in Crystal Reports &amp; Microsoft Report Builder with formulas.</li><li>Must respond fast and independently to client issues.</li><li>Comfortable working with AI tools.</li></ul><p><b>Qualifications:</b></p><ul><li><b>BCS (Bachelor of Computer Science) or equivalent</b> degree in Computer Science, Software Engineering, or Information Technology.</li><li><b>1&ndash;3+ years of experience</b> in Database Support engineer , Application Support, or Technical Support roles.</li><li>Strong hands-on experience with <b>SQL and database troubleshooting</b>.</li><li>Experience with <b>database scripting languages such as T-SQL or PL/SQL</b>.</li><li>Knowledge of <b>.NET based applications and understanding of .NET errors</b>.</li><li>Experience working with <b>IIS configuration, deployment, and application hosting</b>.</li><li>Experience handling <b>software releases, deployments, and system updates</b>.</li><li>Practical experience with Crystal Reports; familiarity with Microsoft Report Builder (optional).</li><li>Familiarity with cloud database platforms such as AWS RDS or Azure SQL Database (optional).</li><li>Excellent communication skills in <b>English (written and spoken)</b> for emails, chats, and meetings with clients.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Ability to <b>independently handle client issues and provide technical solutions</b>.</li><li>Strong <b>problem-solving and analytical skills</b>.</li><li>Experience troubleshooting <b>Windows Services, application logs, and production issues</b>.</li><li>Ability to act as a <b>bridge between clients, developers, and project managers</b> to resolve issues efficiently.</li><li>Experience with <b>database performance troubleshooting and query optimization</b>.</li><li>Familiarity with <b>AI productivity tools</b> to improve troubleshooting and workflow efficiency.</li><li>Ability to <b>manage multiple client tickets and prioritize tasks effectively</b>.</li><li>Experience working with <b>enterprise software systems such as HRMS or ERP</b>.</li></ul><p><b>Why Join WallSoft? :</b></p><ul><li>Opportunity to work in a <b>dynamic and growing software company</b>.</li><li>Exposure to <b>enterprise-level applications, databases, and deployments</b>.</li><li>Collaborative environment working with <b>clients, developers, and project managers</b>.</li><li>Opportunity to <b>enhance technical skills in databases, reporting tools, and cloud technologies</b>.</li><li>Work on <b>real-world client problems that strengthen troubleshooting and analytical skills</b>.</li><li>Professional working environment in <b>Karachi (near Shaheen Complex)</b>.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Database Support engineer

West Midlands Fire Service

<div><div><div><p>Digital, Data &amp; Technology ( DDaT ) Vacancy<br>
</p></div><p></p><div><p>Technical Support Engineer T2A<br>
</p></div><p></p><div><p>Publish date: Monday 29 th June 2026
</p></div><div><p>Closing date: Monday 6 th July 2026<br>
</p></div><p></p><div><p><b>Technical Support Engineer Grade: T2A, Salary: &pound;35,412
</b></p></div><div><p>Overview
</p></div><div><p>West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.
</p></div><div><p>Our vision is &lsquo;Making the West Midlands safer, stronger and healthier&rsquo;.
</p></div><div><p>This vision and the strategic goals outlined in &lsquo;Our Strategy&rsquo; are what drives the people, professionalism and pride with which we serve our communities.
</p></div><div><p>We are looking for a customer-focused Technical Support Engineer to join our Digital, Data &amp; Technology ( DDaT ) department and deliver IT support across the brigade, ensuring end-user devices and mobilising systems run smoothly.
</p></div><div><p>Based at our Headquarters, you will handle support requests and escalations, working both on-site and remotely to resolve issues within our agreed SLAs. This hands-on role requires strong problem-solving skills, professionalism, and a commitment to excellent customer service.
</p></div><div><p><b>Responsibilities
</b></p></div><div><ul><li><div>Provide technical support, analysing complex incidents, requests, or service issues across various technologies including station mobilising systems and mobile data solutions.
</div></li></ul></div><div><ul><li><div>Ensure incidents and service requests are handled in line with incident and request fulfilment procedures.
</div></li></ul></div><div><ul><li><div>Deploy and manage mobile devices and standardised images across Apple, Android, Windows, and macOS platforms.
</div></li></ul></div><div><ul><li><div>Perform routine preventative maintenance, repair, configure, and install IT equipment and peripherals.
</div></li></ul></div><div><ul><li><div>Liaise with and oversee contractors, agency workers, and temporary staff to ensure professionalism.
</div></li></ul></div></div><div><div><ul><li><div>Provide advice, training, mentoring, and cross-skilling to other team members.
</div></li></ul></div><div><p><b>Experience and skills
</b></p></div><div><p><b>Essential
</b></p></div><div><ul><li><div>Minimum of 2 years' experience in a second-line ICT Service Support role.
</div></li></ul></div><div><ul><li><div>Strong knowledge and experience in support/installation within a Windows network environment.
</div></li></ul></div><div><ul><li><div>Broad experience with cloud-based technologies such as Office 365, Endpoint, and MDM solutions.
</div></li></ul></div><div><ul><li><div>Experience troubleshooting security-related incidents and patch management for endpoints.
</div></li></ul></div><div><p><b>Desirable skills or experience
</b></p></div><div><ul><li><div>ITIL V4 Foundation certification.
</div></li></ul></div><div><ul><li><div>Knowledge of fixed, mobile and hand-portable radio systems, and audio-visual systems.
</div></li></ul></div><div><ul><li><div>Experience of working in a 24/7 organisation or a Fire and Rescue Service.<br>
</div></li></ul></div><p></p><div><div><p>Diversity
</p></div><div><p>We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.
</p></div><div><p>WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.<br>
</p></div><p></p><div><p>Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.<br>
</p></div><p></p><div><p>How to apply
</p></div><div><p>If you are interested in this post, please apply accordingly sharing a current CV with a brief statement (maximum 500 words) explaining why you are suitable for the position, including relevant skills and experience for the role.
</p></div><div><p>Questions
</p></div><div><p>If you have any questions about the role, or would like an informal discussion, please contact Danny MacMillan by email at danny.macmillan@wmfs.net</p><p><br>
</p><p>Line Manager</p></div></div></div></div>

Technical Support Engineer

AVEVA

<div><p><b>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life &ndash; such as energy, infrastructure, chemicals and minerals &ndash; safely, efficiently and more sustainably.</b></p><p></p><p><b>
We&rsquo;re the first software business in the world to have our sustainability targets validated by the SBTi, and we&rsquo;ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We&rsquo;ve also recently been named as one of the world&rsquo;s most innovative companies.</b></p><p></p><p><b>
If you&rsquo;re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at </b><b>AVEVA Careers</b><b>.</b></p><p></p><p><b>
For more information about our privacy policy and how to manage cookies, visit our </b><b>Privacy Policy</b><b>.</b></p><p></p><p><b>
Job Title:</b> Tech Support Engineer</p><p><b>
Location:</b> Cairo, Egypt</p><p><b>
Employment Type:</b> full-time</p><p></p><p><b>
The job</b></p><p>
The Tech Support Engineer is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications.</p><p></p><p>
The TSE is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.</p><p></p><p><b>
Key responsibilities</b></p><ul><li>
Provides routine second line product support as required to customers in the region.</li><li>
Promptly address and resolve customer complaints or technical issues.</li><li>
Provides high quality, specialist product training in both AVEVA training centres and at customer locations.</li><li>
Contributes to the delivery of deployment and configuration services to AVEVA&rsquo;s customers</li><li>
Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services</li><li>
Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region</li><li>
Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.</li><li>
Provides pre-sales support as required by line management.</li></ul><p></p><p><b>
Essential requirements</b></p><ul><li>
Experience with Microsoft Windows Operating Systems.</li><li>
Experience in Current versions of AVEVA InTouch and System Platform.</li><li>
A sound understanding of HMI / SCADA solution architectures and industrial automation.</li><li>
Domain experience in the implementation and use of process control utilized in the Food &amp; Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space.</li><li>
Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.</li><li>
BS degree in a respective Computer Science or Engineering field.</li><li>
Excellent communication skills, written and verbal in English. Other languages will be considered a Plus</li><li>
Collaboration mindset and ability to work in a virtual team environment towards a common goal.</li></ul><p></p><p><b>
Desired skills</b></p><ul><li>
Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)</li><li>
Experience with Microsoft SQL Server database administration</li><li>
Experience with Microsoft Visual Studio, including VB.Net and/or C#</li></ul><p></p><p><b>
Commercial at AVEVA</b></p><p>
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.</p><p></p><p>
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.</p><p></p><p>
Find out more: https://www.aveva.com/en/about/careers/</p><p></p><p><b>
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</b></p><p><b><br>
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.</b><br>
<br>
<b>Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.</b></p></div>

Tech Support Engineer

Climax Technology

<p><b>Job Summary</b></p><p><b>Technical Support Engineer &ndash; PERS &amp; Locator Solutions</b></p><p><b>Responsibilities</b></p><ul><li>Perform testing and validation on all samples sent to customers.</li><li>Troubleshoot and analyze technical issues reported by customers.</li><li>Conduct on-site visits to reproduce issues and support root cause analysis when necessary.</li><li>Provide technical support during product evaluation, pilot runs, and mass production.</li><li>Analyze field failures and work with R&amp;D in Taiwan to identify root causes and implement corrective actions.</li><li>Verify bug fixes and firmware releases before delivery of a device to the customer.</li><li>Support the integration, system configuration, and interoperability testing.</li><li>Assist customers with installation and product demonstrations.</li></ul><p><b>Qualifications</b></p><ul><li>&middot; 5&ndash;10+ years of experience supporting PERS, RTLS/Locator, IoT, or embedded systems.</li><li>Strong troubleshooting skills across hardware, firmware, networking, and systems integration.</li><li>Working knowledge of Linux or Windows Server environments, TCP/IP networking, and basic database concepts.</li><li>Experience working directly with customers and coordinating with offshore R&amp;D teams.</li><li>Excellent communication and problem-solving skills.</li></ul><p>Pay: Up to $130,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

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