support engineer

AllStars-IT

<div></div><div><div><div><h1 class="jobSectionHeader"><b>Support Engineer</b></h1>
</div><div><div><div><div>Level</div>
</div><div>Middle</div>
</div><div><div><div>Department</div>
</div><div>Support</div>
</div><div><div><div>Type</div>
</div><div>Full Time</div>
</div><div><div><div>Project</div>
</div><div>NDA</div>
</div></div></div><div><div><div>Locations:</div>
<div><div><div>Remote</div>
</div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Posted on:</div>
<div>July 31, 2026</div>
</div><div><div>Job ID:</div>
<div>89gKib</div>
</div></div></div><div><h3 class="jobSectionHeader"><b>About the Company</b></h3>
<div>Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
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With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
</div></div><div><div><h3 class="jobSectionHeader"><b>About the Project</b></h3>
</div><div></div><h3 class="jobSectionHeader"><b>Required skills:</b></h3>
<div><p><b>Must Have</b></p>
<ul><li>1-2 years of work experience, preferably with a SaaS company.</li>
<li>Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk, Jira or other CRM.</li>
<li>Basic knowledge of web technologies and software applications (familiarity with SaaS platforms is a plus).</li>
<li>Excellent communication skills with the ability to explain complex concepts in a clear, user-friendly manner.</li>
<li>Strong problem-solving skills and a proactive approach to resolving customer issues</li>
<li>Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment.</li>
<li>Ability to work in a fast-paced, startup environment with a high level of autonomy.</li>
<li>A customer-first mindset and a passion for delivering a great user experience.</li>
<li>Perfect English.</li>
</ul></div><h3 class="jobSectionHeader"><b>Scope of work:</b></h3>
<div><ul><li>Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.</li>
<li>Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.</li>
<li>Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.</li>
<li>Assist with user onboarding, training, and general inquiries to enhance customer experience.</li>
<li>Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.</li>
<li>Stay up-to-date with product updates, new features, and best practices to effectively support users.</li></ul></div></div></div><div></div>

Support Engineer

LightEdge

<div><div><div>Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence.</div>
<div>If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities
</b></h3><div><div><ul><li>Act as a technical leader within the Operations Support team</li>
<li>Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs</li>
<li>Support Premier level customers following designated procedures and priorities</li>
<li>Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery</li>
<li>Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis</li>
<li>Engage with Operations Leaders to improve operational processes, driving efficiency and productivity</li>
<li>Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials</li>
<li>Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs</li>
<li>Participate in knowledge-sharing activities</li>
<li>Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects</li>
<li>Provide after-hours support as part of an operations on-call rotation to maintain high availability of services</li>
<li>Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work</li>
<li>Maintain continued education and certifications</li>
<li>Work in ServiceNow to support internal and external customers</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Requirements
</b></h3><div><div><ul><li>Exceptional written and verbal communication skills</li>
<li>Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly</li>
<li>Able to maintain a professional demeanor under stress</li>
<li>Demonstrated willingness to learn and adapt to changes in technology, tools, and processes</li>
<li>Possess an analytical and problem-solving mindset</li>
<li>5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment</li>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience</li>
<li>Strong experience with Cisco routers and switches</li>
<li>Basic understanding of Linux/Unix and Windows operating systems</li>
<li>Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have</li>
<li>Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)</li>
<li>Extensive experience in managing Private Cloud virtualization environments, particularly VMware</li>
<li>Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)</li>
<li>Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)</li>
<li>Possess an intermediate understanding of networking principles</li>
<li>Proficiency in interpreting network diagrams and layouts</li>
<li>Cisco certifications preferred but not required; CCNP, CCIP, CCIE</li>
</ul></div></div></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Trufla Technology

<div><p><b>Think insurance is boring? Think again.</b></p><p></p><p><br>
Trufla Technology is a multinational Canadian company and the first of its kind &ndash; we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API&rsquo;s, Trufla provides a 360&deg; digital strategy for brokerages and reimagines the way their customers interact with insurance.<br>
</p><p></p><br>
<p><b>Trufla is leading a digital revolution</b> that will transform the insurance industry! We&rsquo;re growing fast, and we&rsquo;re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.<br>
</p><p></p><br>
<p>It&rsquo;s our goal for Trufla to be the <b>BEST place to work</b>. A great corporate culture is one of our top priorities.</p><p></p><p><b><br>
Main Benefits:</b></p><br>
<p></p><ul><li>
Competitive Salary</li><li>
Health Insurance</li><li>
Gym Membership</li><li>
Flexible Working Hours</li><li>
Continuing Education Opportunities</li><li>
Work from home</li><li>
Team Building Activities</li><li>
Milestone celebrations &ndash; work anniversaries, birthday celebrations, etc.</li></ul><p></p><p><b><br>
About You</b></p><p></p><p><br>
As a <b>Client Support Engineer</b>, you are the first point of contact when our clients need help with our products&mdash;and often the person who turns a stressful moment into a &ldquo;wow&rdquo; experience. You lead with empathy, tuning in to how each customer is feeling and what success looks like for them. You enjoy solving problems, investigating technical issues, and helping customers succeed. You are naturally curious and analytical, you thrive on finding the root cause of an issue rather than simply treating the symptoms, and you instinctively reach for AI to work faster and smarter.</p><p>
You understand that great support goes beyond answering tickets&mdash;it means building trust through genuine care, improving internal processes, identifying recurring issues, and contributing to a better product.</p><p>
You'll work closely with Product, Engineering, QA, UX/UI, Implementation, and Customer Success teams to investigate issues, improve workflows, and ensure our clients receive an exceptional experience.</p><p>
We value people who take ownership, enjoy learning new technologies, embrace AI as a core part of how they work, communicate effectively with both technical and non-technical audiences, and are excited to grow their technical expertise. This role offers excellent career growth opportunities into Senior Support, Implementation, QA, Product Management, or Engineering depending on your interests and strengths.</p><p></p><p><b><br>
Job Responsibilities</b></p><br>
<p></p><ul><li>
Use AI&mdash;including Claude and Cursor&mdash;alongside your own investigation to research, troubleshoot, and resolve client-reported issues faster.</li><li>
Reproduce client-reported issues in testing environments whenever possible before escalation.</li><li>
Analyze application behavior, logs, and available system information to identify root causes.</li><li>
Ask targeted questions to quickly understand customer issues through Jira, email, phone, or virtual meetings.</li><li>
Provide prompt, accurate, and empathetic updates that keep clients informed and reassured throughout the resolution process.</li><li>
Follow up with customers to make sure issues are fully resolved and that they leave the interaction feeling genuinely cared for&mdash;not just satisfied.</li><li>
Prioritize multiple client issues while meeting service level expectations (SLAs).</li><li>
Collaborate closely with Product, Engineering, QA, Implementation, and Customer Success teams to resolve customer issues efficiently.</li><li>
Create clear, high-quality bug reports including reproduction steps, expected results, actual behavior, screenshots, logs, and supporting evidence.</li><li>
Properly document investigations and escalate issues that require engineering support.</li><li>
Identify recurring customer issues and proactively recommend long-term improvements.</li><li>
Participate in product planning, testing, and release discussions when appropriate to stay informed about upcoming functionality.</li><li>
Share client feedback and observations that help improve our products and overall customer experience.</li><li>
Create, maintain, and continuously improve internal troubleshooting guides, knowledge base articles, and client-specific technical documentation&mdash;using AI to keep it clear and current.</li><li>
Contribute ideas for process improvements, automation opportunities, and operational efficiencies.</li><li>
Apply AI responsibly and creatively across research, documentation, and everyday support to raise both speed and quality&mdash;and help customers get the most from our AI-powered solutions.</li><li>
Stay current with new technologies and product updates, and share what you learn with the team.</li></ul><p></p><p><b><br>
Job Qualifications</b></p><br>
<p></p><ul><li>
2+ years&rsquo; experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm</li><li><b>
Willing to shift regular work schedule to support clients in various time zones</b></li><li>
Proven track record managing client and internal relationships</li></ul><p></p><p><b><br>
Strong understanding of:</b></p><br>
<p></p><ul><li>
Working with AI day to day&mdash;especially Claude and Cursor&mdash;to investigate issues, research solutions, and draft clear customer communication</li><li>
Writing effective prompts, and knowing when to lean on AI versus dig in yourself</li><li>
Supporting customers who use our AI-powered solutions and explaining them in plain language</li><li>
General technical aptitude and genuine curiosity about how software works</li><li>
Comfort getting hands-on with web technologies, APIs, and databases&mdash;or the drive to build that fluency quickly</li><li>
Familiarity with HTML/CSS, JavaScript, SQL, REST APIs, and browser developer tools is a plus, not a must</li></ul><p></p><p><b><br>
Experience with:</b></p><ul><li>
Jira</li><li>
API testing tools (Postman or similar)</li><li>
Linux Operating System</li><li>
Docker Containers</li><li>
Git Version Control</li><li>
CI/CD concepts (GitLab or GitHub)</li><li>
Apple Developer Program</li><li>
Google Play Console</li></ul><p></p><p><b><br>
Nice to Have</b></p><ul><li>
Python</li><li>
Django</li><li>
React</li><li>
Node.js</li><li>
Angular</li><li>
Shell Scripting</li></ul><p><b>
</b></p><p><b>Values &amp; Competencies</b></p><ul><li>
Analytical problem solver with strong attention to detail.</li><li>
Customer-first mindset with a passion for delivering exceptional client experiences.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
Ability to communicate technical concepts clearly to non-technical audiences.</li><li>
Strong organizational and time management skills.</li><li>
Ability to prioritize multiple tasks in a fast-paced environment.</li><li>
Collaborative team player who also works effectively independently.</li><li>
Demonstrates ownership, accountability, and professionalism.</li><li>
Curious, adaptable, and eager to continuously learn new technologies and tools.</li><li>
Open to constructive feedback and committed to continuous improvement.</li><li>
Identifies opportunities to improve processes, documentation, and the customer experience.</li></ul><p></p><p><i><br>
Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </i><b><i>All qualified individuals are encouraged to apply</i></b><i>.</i></p><p></p><ul><li><br>
<b>After applying, complete your application by taking the required assessment below:</b></li></ul><p>
https://app.testgorilla.com/s/6tcpu6p3</p></div>

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
  </li>
  <li>
   Investigate and troubleshoot technical problems, coordinating with other teams as needed.
  </li>
  <li>
   Develop, document, and implement processes and procedures for NOC and support operations.
  </li>
  <li>
   Manage incident response processes, ensuring prompt resolution and documentation.
  </li>
  <li>
   Communicate effectively with stakeholders and leadership regarding status and incidents.
  </li>
  <li>
   Identify opportunities for improvement in tools, systems, and team capabilities.
  </li>
  <li>
   Perform root cause analysis on major incidents and outages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years experience NOC and/or technical support teams.
  </li>
  <li>
   Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS)
  </li>
  <li>
   Experience in monitoring and metrics tools (ELK, CloudWatch, Datadog, etc).
  </li>
  <li>
   Experience with Container orchestrator tools (K8s / ECS / etc).
  </li>
  <li>
   Experience in Incident management .
  </li>
  <li>
   Experience on ticket management tools (Jira).
  </li>
  <li>
   Experience in L1, L2 support.
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Mid level experience managing Linux environments.
  </li>
  <li>
   Mid level scripting / programming skills (Bash / Python / .NET ).
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Availability to work off-hours and on-call rotations as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
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 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed
 </strong>
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
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 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
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 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 <strong>
  🏅Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results
 </strong>
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Global Vibes
 </strong>
 &ndash; Collaborate with a worldwide crew.
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 <br/>
 <strong>
  🧠 Brain Boosters
 </strong>
 &ndash; Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 🚒
 <strong>
  Builder&rsquo;s Playground
 </strong>
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 🏝️
 <strong>
  Flexible Time Off
 </strong>
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 🛠️
 <strong>
  Agile Everything
 </strong>
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Great Place to Work&reg; Certified
  <br/>
  <br/>
 </strong>
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
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 <strong>
  Certified for Excellence
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  <br/>
 </strong>
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
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 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Al Haktur IT Solutions

<div><p>Al Haktur IT Solutions is looking for a talented and customer-focused <b>IT Support Engineer</b> to join our technical support team in <b>Dubai</b>. This role is ideal for an IT professional with strong troubleshooting skills who can maintain computer systems, resolve technical issues, and ensure the smooth operation of the company&rsquo;s IT infrastructure. The successful candidate will provide reliable technical assistance while supporting business continuity and operational efficiency.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain company networks, servers, and IT infrastructure.</li>
<li>Manage user accounts, email configurations, passwords, and system access permissions.</li>
<li>Perform software installations, system upgrades, patches, and antivirus updates.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with vendors for hardware repairs, software licensing, and technical services when required.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, Wi-Fi, VPN, and printer management.</li>
<li>Familiarity with cybersecurity best practices, cloud services, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an advantage.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul>
<li>Technical troubleshooting and problem-solving expertise</li>
<li>Strong knowledge of computer hardware, software, and networking</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service excellence</li>
</ul>
<p><b>Why Join Al Haktur IT Solutions?</b></p>
<p>
At Al Haktur IT Solutions, technology and innovation drive everything we do. This <b>IT Support Engineer</b> position in <b>Dubai</b> offers an excellent opportunity to work with modern IT systems, enhance your technical expertise, and build a rewarding career within a dynamic, innovative, and rapidly growing technology organization.</p></div>

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