support engineer

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

ALBI

<div>We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
We are looking for a Support Engineer I to join our Karachi-based team. This is an entry-level / junior engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues. You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
This position supports U.S. evening hours and requires working 4:00 AM &ndash; 1:00 PM Karachi time (with a 1-hour break), or approximately 5:00PM &ndash; 2:00AM US Central Time.
<h3 class="jobSectionHeader">Key Responsibilities</h3><ul>
<li>Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues.
</li><li>Diagnose root causes by analyzing application behavior, logs, and data.
</li><li>Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
</li><li>Write and execute SQL queries, including safe bulk operations (updates/inserts) to correct data issues when required.
</li><li>Reproduce issues in lower environments and validate fixes before deployment.
</li><li>Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
</li><li>Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
</li><li>Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
</li><li>Document fixes, root causes, and preventive steps in internal knowledge bases.
</li><li>Participate in shift handovers to ensure continuity across time zones.
</li><li>Continuously build technical expertise in the product, platform, and support tooling.</li>
</ul>
Requirements<ul>
<li>
0&ndash;2 years of professional experience in technical support, application support, or software engineering.
</li><li>Working knowledge of .NET / C#, including debugging, fixing bugs, and understanding application flow.
</li><li>Strong SQL skills, including:
</li><li><ul><li>Writing queries with joins and filters
</li><li>Data analysis and validation
</li><li>Experience or exposure to bulk operations with attention to safety and data integrity
</li></ul></li><li>Solid troubleshooting and analytical problem-solving skills.
</li><li>Strong sense of ownership and accountability for customer-impacting issues.
</li><li>Good written and verbal communication skills in English.
</li><li>Ability to work responsibly with production systems and follow change-management processes.
</li><li>Willingness to work 4:00 AM &ndash; 1:00 PM PKT to support U.S. evening operations.
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
</li></ul><h3 class="jobSectionHeader">Nice to Have</h3><ul>
<li>Experience contributing bug fixes in a production environment.
</li><li>Familiarity with REST APIs and debugging API-related issues.
</li><li>Exposure to CI/CD pipelines and code review processes.
</li><li>Experience with ticketing systems (Zendesk, Jira, Freshdesk).
</li><li>Basic understanding of cloud platforms (Azure preferred).
</li><li>Prior SaaS or customer-facing technical experience.
</li></ul>Benefits
We&rsquo;re driven by purpose, fueled by high energy, and committed to helping our people grow.
We offer:<ul>
<li>
Competitive salary aligned with the Karachi market
</li><li>Paid time off and company holidays
</li><li>Medical insurance coverage
</li><li>Real ownership of production issues and meaningful technical work
</li><li>Mentorship from experienced engineers
</li><li>Clear career progression</li>
<li>Supportive, collaborative team culture
</li><li>Stable work schedule aligned with U.S. business needs
</li></ul>Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.</div>

C Square Consulting (Pvt.) Ltd

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Noorka

<div>Noorka Logistics is seeking a skilled and proactive IT Support Engineer to join our team in Dubai. This role is essential in ensuring the smooth operation of IT systems and providing reliable technical support to employees across the organization in a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Provide first-level and second-level technical support for hardware, software, and network issues.</li>
<li>Install, configure, and maintain computer systems, printers, and related IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems in a timely manner.</li>
<li>Assist users with IT-related queries, ensuring minimal downtime and efficient solutions.</li>
<li>Maintain IT documentation, user manuals, and asset records.</li>
<li>Support network connectivity, email systems, and basic server administration tasks.</li>
<li>Coordinate with external vendors and service providers when required.</li>
<li>Ensure data security, backups, and compliance with company IT policies.</li>
</ul>
Qualifications:
<ul>
<li>Diploma or bachelor&rsquo;s degree in Information Technology or a related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar technical role.</li>
<li>Good knowledge of operating systems, networking fundamentals, and troubleshooting techniques.</li>
<li>Strong problem-solving skills and the ability to work independently.</li>
<li>Excellent communication skills and a customer-focused attitude.</li>
</ul>
Joining Noorka Logistics in Dubai as an IT Support Engineer offers an excellent opportunity to grow your technical expertise while supporting critical business operations. If you are dependable, technically proficient, and eager to contribute to a growing logistics company, we encourage you to apply.</div>

IT Support Engineer

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is looking for a skilled and proactive IT Support Engineer to join our team in Dubai. This role is essential in ensuring the smooth operation of IT systems and providing reliable technical support to support daily business and logistics activities.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and other IT equipment.</li>
<li>Troubleshoot system, network, and connectivity problems efficiently.</li>
<li>Maintain user accounts, access rights, and data security protocols.</li>
<li>Support email systems, office applications, and business software.</li>
<li>Perform regular system updates, backups, and preventive maintenance.</li>
<li>Coordinate with external vendors and service providers when required.</li>
<li>Maintain IT documentation and report recurring technical issues.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology or a related field.</li>
<li>Proven experience as an IT Support Engineer or similar role.</li>
<li>Strong knowledge of Windows OS, networking basics, and office IT systems.</li>
<li>Good problem-solving, communication, and time-management skills.</li>
<li>Ability to work independently and support multiple users in a fast-paced environment.</li>
</ul>
The IT Support Engineer position at Trustbend Packers &amp; Movers in Dubai offers an opportunity to work in a dynamic logistics company where technology plays a key role. This role is ideal for professionals who are dependable, technically strong, and eager to contribute to efficient and secure IT operations.</div>

Hosuk Travel

<div>Hosuk Travels, a customer-focused travel management company in Riyadh, is seeking a skilled and dependable IT Support Engineer to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.

Key Responsibilities:
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
At Hosuk Travels in Riyadh, the IT Support Engineer plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</div>

Bulutistan

<div>
 
 
 System Support Engineer
 
 
 
 
 
 
 
 
 About Role
 
 
 
 
 
 
 
 We seek a proactive and detail-oriented System Support Engineer with a strong background in banking IT environments to provide first-line and second-line support for enterprise systems, infrastructure, and customer environments. The ideal candidate will maintain system uptime, troubleshoot technical issues, and ensure operational continuity across servers, networks, and software platforms.
 
 
 
 
 
 
 We are looking for
 
 
 System Support Engineer
 
 
 for our team
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 System Operations &amp; Monitoring
 
 
 <ul>
 <li>
 Manage and monitor Linux/Windows servers, virtualization layers (VMware/KVM), and storage systems.
 </li>
 <li>
 Proactively detect, troubleshoot, and resolve system incidents and performance bottlenecks.
 </li>
 </ul>
 
 
 Banking-Grade Support
 
 
 <ul>
 <li>
 Deliver operational support aligned with financial SLAs (e.g., RTO, RPO, uptime, DR drills).
 </li>
 <li>
 Act as the point of contact for critical banking service incidents and follow escalation protocols.
 </li>
 </ul>
 
 
 Cloud Platform Support
 
 
 <ul>
 <li>
 Operate within a private and hybrid cloud infrastructure serving regulated banking workloads.
 </li>
 <li>
 Participate in provisioning, patching, hardening, and performance optimization.
 </li>
 </ul>
 
 
 Compliance &amp; Security Operations
 
 
 <ul>
 <li>
 Ensure all system activities comply with financial regulations (BDDK, TCMB, ISO 27001,etc.).
 </li>
 <li>
 Support vulnerability scanning, audit requests, and infrastructure compliance automation.
 </li>
 </ul>
 
 
 Automation &amp; Documentation
 
 
 <ul>
 <li>
 Contribute to infrastructure-as-code initiatives (Terraform, Ansible, PowerShell).
 </li>
 <li>
 Maintain operational runbooks and technical documentation for onboarding and recovery.
 </li>
 <li>
 Provide technical support and incident resolution across hardware, software, and network systems (Tier 1 and Tier 2).
 </li>
 <li>
 Install, configure, and maintain Windows/Linux servers, virtual machines, storage devices, and related IT infrastructure.
 </li>
 <li>
 Monitor system performance and respond to alerts, outages, or degradation using monitoring tools (e.g., Zabbix, SolarWinds, or Nagios).
 </li>
 <li>
 Support user access management, including Active Directory, Exchange, M365, and VPN configurations.
 </li>
 <li>
 Diagnose and resolve hardware, software, and connectivity issues.
 </li>
 <li>
 Ensure systems and backups are maintained by disaster recovery and business continuity plans.
 </li>
 <li>
 Document support requests, solutions, and configuration changes in the IT service management system (e.g., Jira, or ServiceNow etc).
 </li>
 <li>
 Assist in patch management, antivirus updates, and system hardening in compliance with security policies.
 </li>
 <li>
 Collaborate with cross-functional teams, including DevOps, Security, and Compliance, to ensure secure and reliable operations.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Skills And Experience
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years in IT/System Support roles in banking or financial institutions.
 </li>
 <li>
 Strong understanding of Windows and/or Linux environments, cloud computing, virtualization (VMware/Hyper-V/KVM), and TCP/IP networking.
 </li>
 <li>
 Basic scripting knowledge (PowerShell, Bash) is a plus.
 </li>
 <li>
 Knowledge of ITIL practices, incident/change management, and ticketing systems
 </li>
 <li>
 Understanding of regulatory frameworks in financial services (BDDK, TCMB, PCI DSS, ISO 27001, GDPR)
 </li>
 <li>
 Strong problem-solving skills and the ability to prioritize tasks under pressure.
 </li>
 <li>
 Excellent communication skills in both technical and non-technical terms.
 </li>
 </ul>
 
 
</div>

System Support Engineer

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