support engineer

DP Solutions

The Support Engineer is responsible for providing technical support for our customers and empowering our user base to be productive with technology. This technology includes workstations, servers, printers, networks, and vendor specific hardware and software. This role may be required to do deployment to customer locations for remediation, hardware, and software deployment at times.Essential Duties and Responsibilities:&middot; Troubleshoot technical issues inclusive of but not limited to Microsoft&rsquo;s core business applications and operating systems.&middot; Handle technical escalations for more junior engineers and more advanced inquiries.&middot; Provide comprehensive troubleshooting and backend support for our user base.&middot; Responsible for adhering to the Service Engineer Day in the Life process daily; inclusive of answering calls and escalating tickets as required.&middot; Resolve complex workstation problems and offer general sever support.&middot; Responsible for initial triage of network degradation or outages, compromised accounts, and more.&middot; Support services for Microsoft related technologies; Windows Server, Exchange, SQL, SharePoint, etc.&middot; Responsible for user provisioning and workstation deployment as needed.&middot; System documentation maintenance and review in ConnectWise and IT Glue.&middot; Creation of knowledge resources to aid lower tiers in handling customer requests efficiently.&middot; Improve customer service, perception and satisfaction.&middot; Support and be an example of DPS&rsquo;s Core Values &ndash; Our People Matter; Surprise &amp; Delight; Own It; Long Term View; Teamwork.&middot; Supports DPS 101 Guide.&middot; Maintain compliance with all company policies and procedures.&middot; Perform related duties as assigned by supervisor.Knowledge, Skills and/or Abilities Required:&middot; Problem Solving &ndash; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.&middot; Interpersonal Skills &ndash; Focuses on solving conflict, not blaming; Maintains confidentiality.&middot; Oral Communication &ndash; Listens and gets clarification; Responds well to questions.&middot; Written Communication &ndash; Writes clearly and informatively; Edits works for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.&middot; Teamwork &ndash; Balances team and individual responsibilities; Contributes to building a positive team spirit.&middot; Professionalism &ndash; Accepts responsibility for own actions; Follows through on commitments.&middot; Quality &ndash; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.&middot; Attendance/Punctuality &ndash; Is consistently at work and on time.&middot; Dependability &ndash; Follows instructions, responds to management direction.&middot; Initiative &ndash; Takes independent actions; Asks for and offers help when needed.&middot; Service awareness of all the organization&rsquo;s key IT services for which support is being provided.&middot; Understanding of DPS support tools, techniques, and how technology is used to provide IT services.&middot; Typing skills to ensure quick and accurate entry of data.&middot; Understanding of processes within the DP Solutions solution stack (ConnectWise, RMM, Auvik, IT Glue, etc).&middot; Proficient with Microsoft Office Suite, especially Visio and Word, to create documentation.Education and/or Experience&middot; Associates or technical degree with two (2) years related experience; or four (4) years related experience and/or training; or equivalent combination of education and experience.&middot; Has at least one (1) year related experience in customer service or customer facing role.&middot; Experience with Exchange, Microsoft 365 and Active Directory.&middot; Experience with Cloud environments; MS Azure; AWS &amp; Google is a plus.&middot; Ability to diagnose technical issues.Certificates, Licenses, RegistrationsMOS, Net+, MS900, AZ 900, MD/MS102, or related certifications.Physical Requirements:&middot; Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.&middot; Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards&middot; Must be able to talk, listen, and speak clearly on telephone&middot; The employee is frequently required to sit for long periods of time, must be able to lift and carry up to 50 lbs.Job Type: Full-timePay: $60,510.92 - $70,808.86 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Lanham, MD

Support Engineer

Noorka

<div>Noorka Logistics is seeking a skilled and proactive IT Support Engineer to join our technology team in Dubai. This role is ideal for a professional who can provide technical support, maintain IT infrastructure, and ensure the smooth operation of systems that support our logistics and business operations.
Key Responsibilities:
<ul><li>Provide technical support for hardware, software, network, and system-related issues.</li>
<li>Install, configure, and maintain computers, printers, scanners, and other IT equipment.</li>
<li>Troubleshoot and resolve technical problems in a timely and efficient manner.</li>
<li>Monitor network performance and ensure system security and reliability.</li>
<li>Manage user accounts, passwords, email systems, and access permissions.</li>
<li>Perform regular system updates, backups, and preventive maintenance.</li>
<li>Maintain IT documentation, support tickets, and asset inventory records.</li>
<li>Assist with the implementation of new software, hardware, and technology solutions.</li>
<li>Coordinate with external vendors and service providers when necessary.</li>
</ul>Requirements:
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, technical support, or system administration.</li>
<li>Strong knowledge of computer hardware, software, networking, and troubleshooting.</li>
<li>Experience with Windows operating systems, Microsoft 365, and network administration.</li>
<li>Familiarity with cybersecurity practices and data protection procedures.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service abilities.</li>
</ul>Skills &amp; Competencies:
<ul><li>Technical troubleshooting and diagnostic skills</li>
<li>Strong knowledge of IT infrastructure and networking</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and problem-solving capabilities</li>
<li>Ability to work independently and collaboratively</li>
</ul>At Noorka Logistics, reliable technology systems are essential for maintaining efficient logistics operations and business continuity. This IT Support Engineer position in Dubai offers an excellent opportunity to advance your technical career while contributing to a dynamic and growing logistics organization.</div>

IT Support Engineer

MegaMind Information Technology

Tasks1. Executes project plan and revises appropriately to meet changing project requirements.2. Performs maintenance at basic, intermediate, and high levels.3. Provides proactive &amp; corrective maintenance to large-scale and advanced systems &amp; sensors that include a variety of electronic/electro equipment.4. Executes technical processes including corrective, preventive maintenance, fault diagnosis, and assembly &amp; disassembly of system components.5. Maintains and services all electronics and electrical aspects. This may involve longer hours in the event of an offline system.6. Troubleshoots faulty systems in a wide variety of situations.7. Installs and commissions faulty equipment.8. Sources and re-works parts for the TSMS.9. Conducts systems health check-ups according to manufacturer instructions.10. Provides and executes system software upgrades as per manufacturer instructions.11. Handles and manages maintenance schedules and attends on-call support through telephone/online and on-site.12. Capability to work with multinational cultures &ndash; the job includes working in a very unique social environment with multinational cultures and demands great interpersonal skills, maturity, and high tolerance.13. Provides FSR (Field Service Report) on each maintenance/service call.14. Provides detailed project reports showing percentage updates against actual targets.15. Effectively enforces company&rsquo;s methodology on commissioning procedures that relatively comply with the project standards.16. Ensures project safety in line with the company&rsquo;s policy of a safe and healthy workplace.17. Ensures project documentation is properly labeled, updated, and filed.18. Provides daily activity reports and/or milestone accomplishments.19. Possesses general understanding in the areas of application programming, database, system design, and security infrastructure.20. Understands server/client security system architectures including IT infrastructure such as, but not limited to, Internet, Intranet, and Extranet.21. Possesses a thorough understanding of our capabilities.22. Maintains awareness of new and emerging technologies and their potential application in client engagements.23. Complies with and helps to enforce standard policies and procedures.24. Uses the Maximo asset management system specified by du to receive and close work orders or service requests and any other tools in Maximo to achieve all levels of support (1, 2, 3). All service monitoring reports to be authorized only from Maximo.25. Raises Site Access Requests (SAR), Change Requests (CR), or Key Access Management (KAM) IDs, or follows any other type of access procedures according to site requirements whenever required to obtain Permit to Work (PTW).Competencies<ul><li>Ethical</li><li>Trustworthy</li><li>Patience</li><li>Excellent interpersonal skills</li><li>IT skills</li><li>Technical Capacity</li><li>Communication Proficiency</li><li>Thoroughness</li><li>Project Management</li><li>Business Acumen</li><li>Flexibility</li></ul>Work Location: In person

First Flight Courier ME LLC

We are seeking a skilled IT Support Engineer to join our team at First Flight Couriers LLC. As an IT Support Engineer, you will play a crucial role in maintaining and managing our organization's IT infrastructure. The ideal candidate will have a strong understanding of hardware, networking, and basic knowledge about software and APIs, coupled with a minimum of four years of relevant experience.Responsibilities:<ul><li>Install, configure, and maintain hardware and software components of our IT infrastructure, including endpoints such as desktops, laptops, and printers.</li><li>Troubleshoot hardware, software, and network issues to ensure smooth operations.</li><li>Implement and manage endpoint security solutions to protect against malware, viruses, and unauthorized access.</li><li>Configure and manage firewalls to control incoming and outgoing network traffic, ensuring network security and compliance with organizational policies.</li><li>Experience with system monitoring tools and security protocols.</li><li>Monitor endpoint and firewall logs for security incidents and anomalies, taking proactive measures to mitigate risks.</li><li>Provide technical support and assistance to end-users.</li><li>Collaborate with other IT team members and departments to implement new technology solutions.</li><li>Ability to work independently and in a team environment. Strong analytical and problem-solving abilities.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field (preferred). Equivalent experience or relevant certifications may be considered.</li><li>Minimum of four years of experience as an IT Administrator or similar role, with specific experience</li><li>Strong understanding of endpoint security concepts, including antivirus, and endpoint detection and response (EDR).</li><li>Proficiency in troubleshooting endpoint and firewall issues, including network connectivity and access control problems.</li><li>Familiarity with industry-standard endpoint security tools and firewall management platforms.</li><li>Excellent communication and interpersonal skills, with the ability to communicate technical concepts effectively.</li><li>Ability to work independently and in a team environment. Strong analytical and problem-solving abilities.</li><li>Commitment to continuous learning and professional development in the field of endpoint security and firewall administration.</li></ul>Pay: Up to AED3,000.00 per monthWork Location: In person

Echopath

<div>About Us:

Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients&rsquo; trusted partners in IT. 


At Echopath, we don't just talk about our four core values&ndash;we live them every day: 
<ul>
<li>Be Compassionate 
</li>
<li>Exhibit no drama 
</li>
<li>Own it! 
</li>
<li>Achieve Lifelong Learning</li> 
</ul>
If you're looking to join a team that values people as much as performance, Echopath might be your next home. 
Job Summary:

We're seeking a client-facing IT Support Engineer to join our Tier 2 team, delivering hands-on desktop and system deployment services while providing dedicated technical support to our valued clients. As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients. 
Qualified candidates will have a passion for exceeding expectations, strong communication skills, and a consistent professional manner and experience providing front-line assistance to clients both remotely and in person. You'll troubleshoot advanced issues, deploy solutions, and collaborate with other engineers to ensure seamless service delivery. 
Requirements:
<ul>
<li>3-5 years of experience in IT support, preferably in an MSP environment 
</li>
<li>Strong knowledge of Windows Server, Active Directory, and Office 365</li>
<li>Familiarity with cloud platforms (Azure, AWS)</li>
<li>Experience with RMM tools and ticketing systems (e.g., ConnectWise, Datto)</li>
<li>Excellent communication and customer service skills 
</li>
<li>Ability to confidently use tools like ping, tracert, nslookup, and netstat</li>
<li>Competent knowledge of local and wide area networks, switches, routers, and network topologies</li>
<li>Experience with common VPN types and configurations</li>
<li>Understanding of the OSI model, IP addressing, subnetting, and routing concepts 
</li>
<li>Collaboration skills</li>
<li>Critical thinking/root cause analysis</li>
<li>Accountability</li>
<li>Adaptability</li>
<li>Attention to detail</li>
<li>Degree in IT or related skills and/or comparable work experience</li>
<li>Relevant certifications (CompTIA Network+, Microsoft, Cisco) are a plus</li></ul> 


Responsibilities:
<ul>
<li>Serve as an escalation point for Tier 1 engineers</li>
<li>Respond to and resolve escalated tickets from Tier 1 support</li>
<li>Provide remote and onsite support to customers, ensuring minimal downtime and disruption</li>
<li>Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while providing our customers with a friendly and helpful experience</li>
<li>Participate in recurring operational tasks such as patch management, antivirus/EDR monitoring, and backup validation</li>
<li>Troubleshoot and resolve issues with Windows workstations, servers, Office 365/Microsoft 365, Active Directory, Exchange, VPNs, backups, firewalls, and endpoint security solutions 
</li>
<li>Document solutions and contribute to process improvement by sharing knowledge with peers</li>
<li>Assist with onboarding new clients and deploying infrastructure</li>
<li>Escalate issues not resolvable via knowledge base to Tier 3, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)</li>
<li>Maintain a strong customer service focus by communicating clearly, setting expectations, and providing timely updates</li>
<li>Participate in on-call rotation and occasional after-hours support</li></ul> 


What We Offer:

At Echopath, we believe that great work starts with a great environment. We're proud to offer a competitive benefits package and a culture that supports your growth&ndash;both professionally and personally.
<ul>
<li>Competitive salary</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Hybrid work</li>
<li>Generous PTO and paid holidays</li>
<li>Flexible Spending Account (FSA)</li>
<li>100% employer-paid basic term life &amp; AD&amp;D insurance</li>
<li>Ongoing training and certification support</li>
<li>A collaborative, tech-forward culture</li>
<li>Flexibility and support to help you thrive&ndash;personally and professionally</li></ul></div>

Tier 2 Support Engineer

FiveRivers Technologies

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>06/15/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Work Experience
<div>3-6 years
</div></div><div>Industry
<div>IT Services
</div></div><div>City
<div>Lahore
</div></div><div>State/Province
<div>Punjab
</div></div><div>Country
<div>Pakistan
</div></div><div>Zip/Postal Code
<div>54000
</div></div></ul></div><div><h3 class="jobSectionHeader">Job Description</h3> 
<div></div><div> 
<div>FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.</div><div></div><div> 
Responsibilities 
</div><ul><li>
Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs). 
</li><li>
Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes. 
</li><li>
Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation. 
</li><li>
Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies. 
</li><li>
Maintain the knowledge base and documentation to support both customers and internal team members.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle) 
</li><li>
Proficiency in SQL 
</li><li>
Experience with relational databases 
</li><li>
Experience with cloud data infrastructure on AWS or Azure 
</li><li>
Monitor data pipeline errors and proactively resolve them 
</li><li>
Familiarity with DevOps practices, including CI/CD pipelines 
</li><li>
Bachelor&rsquo;s in Computer Science, Engineering, Data Science, or a related field 
</li><li>
Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis 
</li><li>
Ability to learn systems and business processes quickly 
</li><li>
Ability to explain technical concepts to non-technical stakeholders. 
</li></ul><div>
Location: Business Hub, DHA phase 8, Lahore.</div></div></div></div>

Senior Support Engineer_01

CMT Technologies LLC

Full job descriptionWe're looking for a skilled IT Support Engineer that handles Core Network functions, with expertise in Cisco, Firewall, Mobility controllers, Wi-Fi connectivity, and network troubleshooting.Responsibilities:<ul><li>Provision devices using Cisco, Aruba,</li><li>Ensure Wi-Fi connectivity with Aruba APs, including site surveys and documentation</li><li>Monitor network availability and create tickets for L3 support</li><li>Handle L1 &amp; L2 troubleshooting for the complete solution</li><li>Configure AP profiles, groups, and policies as needed</li><li>Implement L2 authentication (SSID, MAC, 802.1x, WEP) and L3 authentication (Captive Portal)</li><li>Implement and configure new core devices (Controllers, NMSs, Routers, SWs, FWs, etc.)</li><li>Conduct performance monitoring, reporting, and optimizations</li></ul>Qualifications Requirement:<ul><li>Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience</li><li>Minimum 3+ Years of relevant experience.</li><li>Should have excellent knowledge in IPv4, IPv6, routing, switching, various topologies, Access points, WLAN Controllers, in-Home Router, IPv4 / IPv6, TR-069, IPSEC, QoS, 802.11.</li><li>Excellent knowledge in routing, switching protocols. Knowledge in SNMP, RADIUS, CAPWAP, LWAP protocols is a plus.</li><li>Experience writing and developing detailed test cases and test plans.</li><li>Must possess expert skills and experience with server, desktop operating systems and applications (Windows, Linux).</li><li>Strong work ethic with a desire to meet and exceed personal and business goals.</li><li>Expert level communication, documentation, teamwork skills.</li></ul>Job Type: Full-timePay: AED 3000 - AED 4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Cisco Routing &amp; Swicting</li><li>Aruba Wireless Systems</li><li>Networking: 3 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Must)</li><li>Personal Car</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Do you have UAE experience , if yes how many years ?</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li><li>CCNA (Preferred)</li></ul>Work Location: In person

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