support engineer

Precisely

<div><div>Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (&ldquo;Precisely&rdquo;) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a &quot;work from anywhere&quot; culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.</div><div> 

Overview: The primary role of the Support Engineer is to deliver application support and maintenance for SaaS and on-premises customer environments, ensuring continuous 24/7 operation for a range of products, applications, and services. A Support Engineer is primarily responsible for solving complex issues and developing unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their investments to Precisely products. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.

What you will do:
<ul>
<li>Provide world-class technical support over the phone, email, and remote desktop connections. Including, but not limited to, meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.</li>
<li>Address and resolve issues quickly and effectively to ensure customer satisfaction.</li>
<li>Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.</li>
<li>Understand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.</li>
<li>Continuously learn new technology, tools, systems, and share that knowledge within the team.</li>
<li>Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.</li>
<li>Debug and provide recommended solutions and tools to address product issues and enhancements.</li>
<li>Apply AI-driven analytics to support operational data to identify trends, bottlenecks, and opportunities for continuous improvement across the support workflows.</li>
<li>Utilize AI-based customer sentiment analysis to proactively surface risks, improve engagement strategies, and drive more positive customer outcomes.</li>
<li>Promote responsible AI in Support to deliver scalable, secure solutions that meet business and customer goals.</li>
<li>Night and weekend shifts may be required.</li>
</ul>
What we are looking for:
<ul>
<li>Educational requirements: Bachelor&rsquo;s degree in computer science, Information Technology, Electronics, or a related field.</li>
<li>2-3 years of experience in a similar role.</li>
<li>This role supports U.S. Federal Government customers and may require the ability to access systems or data subject to U.S. government security requirements (e.g., FedRAMP, NIST). Must be a US Citizen/Resident or meet other FedRAMP requirements. Employment eligibility will be verified at time of hire.</li>
<li>Hands-on experience with web technologies and network protocols, including troubleshooting of web application frontends, APIs, and backends.</li>
<li>Proficiency in writing Linux/Unix commands and shell scripts for tasks such as automation, log analysis, system monitoring, and maintenance.</li>
<li>Understanding of database management systems, including relational database design principles, tuning, SQL execution, and configuration.</li>
<li>Knowledge of support processes, including Incident Management, Problem Management, and Change Management, as well as experience with ticketing systems.</li>
<li>Strong verbal and written communication skills.</li>
<li>Excellent analytical and problem-solving abilities.</li>
<li>Familiarity with cloud platforms such as AWS, Azure, and/or Google Cloud.</li>
</ul>
Preferred Requirements:
<ul>
<li>Understanding networking design principles, including TCP/IP, HTTP/S, S/FTP, and other data communication protocols.</li>
<li>Familiarity with Linux/UNIX operating system internals.</li>
<li>Familiarity with containerization platforms such as Docker and Kubernetes</li></ul> 


This position is 100% remote anywhere in the US 


#LI-DR1

#LI-Remote</div><div> 
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice</div></div>

Support Engineer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿ ﻿Technical Liaison: Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿ ﻿Office IT Management: Provide support for internal laptops and maintain the **IP Phone (VoIP)** system.﻿﻿Systems Monitoring: Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿ ﻿Support: Troubleshoot and resolve technical issues for banking clients post- deployment. Technical ﻿ ﻿﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 3-4 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer

Zahr Freighters

<div>Zahr Freighters is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-driven professional who can ensure smooth IT operations, provide timely technical support, and maintain secure systems within a fast-paced freight and logistics environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems efficiently.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Maintain network infrastructure including routers, switches, and firewalls.</li>
<li>Perform regular system updates, backups, and security checks.</li>
<li>Support logistics and operational software systems used within the company.</li>
<li>Maintain documentation of IT systems, configurations, and troubleshooting processes.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and networking fundamentals.</li>
<li>Experience with firewalls, antivirus software, and backup systems.</li>
<li>Familiarity with ERP or logistics management systems is an advantage.</li>
<li>Good troubleshooting and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Attention to detail and system accuracy</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Zahr Freighters, reliable IT infrastructure is essential for ensuring smooth logistics operations and service delivery. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical expertise while contributing to a professional and dynamic freight company.</div>

Noorka

<div>Noorka Logistics is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-driven professional who can ensure smooth IT operations, provide reliable technical support, and maintain secure systems within a fast-paced logistics and supply chain environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain desktops, laptops, printers, and IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems efficiently.</li>
<li>Manage user accounts, email configurations, and system access permissions.</li>
<li>Maintain network infrastructure including routers, switches, and firewalls.</li>
<li>Perform regular system updates, backups, and security checks.</li>
<li>Support ERP and logistics management systems used by operations teams.</li>
<li>Maintain documentation of IT systems, configurations, and troubleshooting processes.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and networking fundamentals.</li>
<li>Experience with firewalls, antivirus software, and data backup systems.</li>
<li>Familiarity with logistics or supply chain software is an advantage.</li>
<li>Good troubleshooting and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Ability to manage multiple support requests and prioritize tasks</li>
<li>Attention to detail and system accuracy</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Noorka Logistics, reliable IT infrastructure is essential for ensuring efficient operations and seamless service delivery. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical expertise while contributing to a professional and dynamic logistics organization.</div>

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Komodor

<div>
 
 Who are we?
 
 
 
 Komodor is a cutting-edge Kubernetes Platform provider. Our dev-first solution streamlines Kubernetes operations across various environments, offering application and infrastructure engineers a unified platform to optimize cost and control. We aim to simplify the developer experience, enhance efficiency, and bridge the gap between application and infra teams, all while empowering companies to focus more on innovation and less on Kubernetes management. With $67M in funding raised, we are committed to pushing the boundaries of what our platform can do.
 
 
 
 Core mission:
 
 
 
 As a proactive technical Support Engineer, your primary responsibility will be to provide exceptional support and solutions to our customers and internal technical teams, ensuring their success and satisfaction with our platform. You will understand the ins and outs of Komodor, troubleshooting issues, and providing technical guidance. The ideal candidate will have a technical background, strong problem-solving skills, and an unwavering commitment to customer success.
 
 
 
 What will you do:
 
 
 
 <ul>
 <li>
 Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
 </li>
 <li>
 Understanding how things work under the hood and providing possible solutions.
 </li>
 <li>
 Prioritize and manage multiple issues from customers on our products and platform, simultaneously
 </li>
 <li>
 Communicate internal stakeholders and ensure that they are well informed of the progress and plan
 </li>
 <li>
 Create and maintain technical documentation to improve our support process and assist our customers
 
 
 </li>
 </ul>
 Requirements:
 
 
 
 Who are you:
 
 
 
 <ul>
 <li>
 3+ years of experience as a Support Engineer/Technical Support in a software or SaaS company - ideally in a start-up environment.
 </li>
 <li>
 BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
 </li>
 <li>
 Familiarity with the DevOps world - Must.
 </li>
 <li>
 Experience with Kubernetes - Must
 </li>
 <li>
 Experience with customer support platforms (e.g. ZenDesk, Service Desk, Freshdesk etc)
 </li>
 <li>
 Excellent analytical skills, passion for pinning down technical issues, and solving problems
 </li>
 <li>
 Independant, dynamic, with high energy and a passion for customer success.
 </li>
 <li>
 Enjoy a fast-paced startup environment
 </li>
 <li>
 Native/fluent level English (both written and spoken).
 
 
 </li>
 </ul>
 
 Our process:
 
 
 
 Get ready for an agile process! You will have 3-5 interviews (don&rsquo;t worry it is fast paced we promise!) with our amazing management team and your future peers! We believe that recruiting is mutual so we respect your time and efforts. We are excited to meet you!
</div>

Technical Support Engineer

United Imaging Healthcare Solutions

<div>Description: 
The Regional Support Engineer, will provide technical support to the Field Service team and act as a primary technical liaison between the business unit and the field. The position will require the ability to deliver customer service that delights and positively differentiates the United Imaging Healthcare experience for our customers. The successful candidate will have many years of experience in Healthcare IT or Medical Imaging Systems support, service, and repair. He / she will also help lead the tactical buildup of multi-modality workstations and server experience in the customer service organization as we go through a period of fast growth. The Region Support Engineer must demonstrate the ability to live and work in fast paced environment with a group of colleagues striving to build a successful and collaborative team to support healthcare customers across the country. The position will report to the head of TS.
Duties &amp; Responsibilities<ul><li>
Acting as Regional Support Specialist for HSW (Healthcare Software) systems in the USA: providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed.</li><li>
Responsible for technical knowledge transfers to field-based Customer Service Engineers to drive world class first-time-fix rates.</li><li>
Responsible for developing and delivering technical service training courses at our Training Center in Houston, Texas.</li><li>
Providing technical support as required to the Field Service Teams in order to drive world class customer satisfaction.</li><li>
Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and BU teams.</li><li>
Acting as a technical interface between HSW Business Unit and US Field Service organization for HSW modality.</li><li>
Tracking, monitoring, and communicating top reliability and serviceability issues as reported by the field.</li><li>
Providing guidance and input to Field Service team relative to siting, installations, tooling, test equipment and other areas required to provide high levels of customer service.</li></ul>
Requirements: 
Education<ul><li>
Associate&rsquo;s Degree or bachelor&rsquo;s degree in IT, Computer Science, Radiologic Technology, Health Information Management, or related field.</li></ul>
Experience<ul><li>
Minimum 3-5 years&rsquo; experience in healthcare IT, or medical imaging systems support (e.g., PACS, RIS, or DICOM-based software).</li><li>
Deep understanding of installing, configuring, upgrading, and troubleshooting medical imaging software, workstations, and servers.</li><li>
Hands-on experience setting up and managing remote server capabilities for diagnostics and support (e.g. VPNs, remote desktop/tools, secure remote access, and monitoring software.</li><li>
Field service / technical support experience in high tech medical imaging</li><li>
Working knowledge of DICOM standards, HL7 integration, radiology worklows, and image data transfer between modalities (CT, MRI, X-ray, etc.) and systems.</li><li>
Team player, enjoys working with people and committed to providing excellent customer satisfaction</li><li>
Totally Customer focused with a passion for solving customer problems</li><li>
Ability to travel extensively throughout the US (75%) and international</li></ul> 
Working Conditions:
Magnetic Environment Exposure:
This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.
Risk to Ferrous Metals in the Body:
Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.
Diversity, Equity, and Inclusion
United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role.</div>

Regional Support Engineer

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