support manager

Bonito MS

Job Opportunity: IT Support ManagerLocation: Al Rayyan, Qatar Company: Bonito MSAbout UsBonito MS is a growing enterprise specializing in business solutions, digital services, and IT innovation. With a strong presence in Al Rayyan, we are committed to delivering reliable technology support and ensuring seamless operations for our clients. As we expand, we are seeking a skilled IT Support Manager to lead our support division and strengthen our IT backbone.Role OverviewWe are looking for an IT Support Manager to oversee and manage our IT support team. This role requires a professional with expertise in IT operations, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in IT support processes.Key Responsibilities<ul><li>Lead and manage the IT support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and business teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Bonito MS in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing IT support operations successfully.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT support operations at one of Qatar&rsquo;s premier business solution providers.</li><li>Play a key role in shaping Bonito MS&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR20,000.00 per monthWork Location: In person

IT Support Manager

Arouku Technology

Job Opportunity: Technical Support ManagerLocation: Mesaieed, Qatar Company: Arouku TechnologyAbout UsArouku Technology is a leading provider of innovative IT solutions, specializing in enterprise systems, cloud services, and digital transformation. With a strong presence in Mesaieed, we are committed to delivering reliable technology support and exceptional customer service. As we expand, we are seeking a skilled Technical Support Manager to lead our support division and ensure seamless operations.Role OverviewWe are looking for a Technical Support Manager to oversee and manage our technical support team. This role requires a professional with expertise in IT support, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in support processes.Key Responsibilities<ul><li>Lead and manage the technical support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and product teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Arouku Technology in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing technical support operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead technical support operations at one of Qatar&rsquo;s premier technology companies.</li><li>Play a key role in shaping Arouku Technology&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR21,000.00 per monthWork Location: In person

Technical Support Manager

AK building Services

<div>Operational Support Manager 
Key Responsibilities:
Operational Coordination &amp; Strategic Support<ul><li>
Administer the company&rsquo;s work order system for both billable and non-billable services.</li><li>
Maintain the master schedule for periodic services, inspections, and field management visits.</li><li>
Monitor Area Manager KPIs and visitation schedules, providing executive-level reporting and analysis.</li><li>
Coordinate quarterly executive reviews and track key operations metrics.</li></ul>
Hiring, Onboarding &amp; Workforce Development<ul><li>
Support and coordinate the recruitment process for operations-related positions, including field and support roles.</li><li>
Partner with HR and operations leaders to ensure timely onboarding and orientation of new hires.</li><li>
Maintain onboarding materials, schedules, and checklists to ensure consistency and compliance.</li><li>
Monitor early-stage performance and training milestones for new employees, ensuring a smooth transition into the company.</li><li>
Identify gaps in hiring or retention and propose process improvements</li></ul>
Labor &amp; Workforce Management<ul><li>
Lead scheduling and deployment of the flex team for floor work, periodic services, and special projects.</li><li>
Manage temporary staffing needs to address call-outs, vacations, and labor fluctuations.</li><li>
Support the recruitment, onboarding, and training of operations staff.</li><li>
Oversee compliance with employee certifications and training requirements.</li></ul>
Quality, Compliance &amp; Process Improvement<ul><li>
Manage the company&rsquo;s training and quality assurance programs, ensuring consistency and continuous improvement.</li><li>
Investigate and resolve customer complaints in coordination with field leadership.</li><li>
Create, refine, and enforce company policies, procedures, and SOPs.</li><li>
Ensure operational standards related to safety, appearance, and professionalism are consistently applied.</li></ul>
Fleet, Assets &amp; Systems Oversight<ul><li>
Oversee company vehicle usage, maintenance schedules, and servicing compliance.</li><li>
Manage supply chain functions including ordering and inventory of uniforms, supplies, and signage.</li><li>
Maximize usage of operational technology platforms; evaluate and recommend process or software enhancements.</li></ul>
Client Engagement &amp; Special Initiatives<ul><li>
Prepare proposals for special projects and &ldquo;tag&rdquo; work, overseeing the full lifecycle from pricing to completion.</li><li>
Lead the customer holiday gifting program in coordination with sales and operations teams.</li><li>
Contribute to customer retention strategies and help foster strong, lasting client relationships.</li></ul>
Executive-Level Collaboration<ul><li>
Partner with the CEO, President, CFO, and VPO on cross-functional projects and company-wide initiatives.</li><li>
Participate in budget development, strategy meetings, and performance planning.</li><li>
Help define and implement scalable operational models for territories and branch locations.</li><li>
Develop performance benchmarks for operational teams and support improvement initiatives.</li></ul> 
Ideal Qualifications:<ul><li>
Bilingual in English and Spanish</li><li>
5+ years of experience in operations, logistics, or service delivery leadership&mdash;preferably in janitorial or facilities services.</li><li>
Demonstrated ability to lead complex projects, teams, and systems in a dynamic environment.</li><li>
Strong analytical, organizational, and communication skills.</li><li>
Proficiency in scheduling software, work order systems, and Microsoft Office tools.</li><li>
A proactive, problem-solving mindset with the ability to influence and lead across departments.</li></ul> 
Join a Team That Invests in You
AK Building Services is a family-owned, people-first organization where culture, respect, and teamwork matter. For more than 25 years, we&rsquo;ve delivered high-quality janitorial services across South Florida, but our greatest strength has always been our people.
We invest in training, support growth from within, and believe in building long-term careers, not just filling jobs. When you join AK, you become part of a team that values professionalism, accountability, and helping each other succeed every day.</div>

Operational Support Manager

Accertify, Inc.

<div>Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our clients are always confidently in the driver&rsquo;s seat and ready to #MoveAtTheSpeedOfRight. 
 
Be in the driver&rsquo;s seat of your career as a Technical Support Manager with the industry leader- and build a career you can trust.
The Technical Support Lead will closely collaborate with clients to comprehend challenges with e-commerce fraud and chargebacks. This role provides the opportunity to configure Accertify products with clients to achieve optimal outcomes. 
Essential Duties &amp; Responsibilities:<ul><li>
Provide technical support, set up and work tickets for our clients regarding our Fraud, Chargeback, and Account Protection solutions</li><li>
Act as a Trusted Advisor to L1-L3 Support Staff</li><li>
Research and design solutions for add-on projects for top tier customers</li><li>
Respond to Statement of Work (SOW) requests</li><li>
Develop and maintain project plans for add-on projects</li><li>
Plan and Execute with the help of a technical resource add-on projects</li><li>
Configure Fraud Analyst user interface to client&rsquo;s specifications</li><li>
Work closely with Top Tier 1 clients to identify new features and functionality for Interceptas</li><li>
Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed</li><li>
Develop strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded</li><li>
Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams</li><li>
Provide feedback and enhancement ideas to the improvement of the Fraud and Account Protection platform</li><li>
Job may require minimal travel</li></ul>
Skills &amp; Qualifications:<ul><li>
Excellent communication/written skills as well as a dynamic and energetic approach to problem-solving to further a best-in-class client experience</li><li>
Prior experience working directly with clients</li><li>
Experience with technical troubleshooting of an application</li><li>
Technical Skills in data manipulation</li><li>
Knowledge of SQL, JSON, and XML</li><li>
High Level Knowledge/Experience with Networking and Database Concepts</li><li>
Experience working with SAAS (software as a service) systems</li><li>
Previous experience in fraud prevention and detection</li></ul>
Additional Details:<ul><li>
Location: 2 Pierce Place, Suite 900, Itasca, IL 60143</li><li>
Workplace Flexibility: Hybrid (3 days in-office per week)</li><li>
The salary range for this position is $100,000 to $130,000 annually, based on experience and qualifications.</li><li>
Visa Sponsorship: Employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.</li></ul>
Why Join Accertify? 
 At Accertify, we believe in investing in our people. We offer a comprehensive suite of benefits to support your success both professionally and personally:<ul><li>
Health &amp; Wellness: Medical, dental, and vision coverage for you and your family.</li><li>
Time Off: Paid time off, holidays, and personal days to maintain work-life balance.</li><li>
Financial Growth: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.</li><li>
Career Development: Training programs, mentorship opportunities, and growth potential within the company.</li><li>
Wellness Support: Mental health resources, fitness perks, and wellness programs.</li><li>
Extras &amp; Perks: Commuter benefits, employee discounts, and company-sponsored events.</li></ul>
At Accertify, we&rsquo;re committed to your success, because when you thrive, we thrive. Are you ready to make an impact? Apply today and be in the driver&rsquo;s seat of your career.</div>

Vontier

<div>INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS &mdash; the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.
This is an on-site role located in Stow, Ohio.
Key responsibilities<ul><li>
Lead and manage the day-to-day application support team that provides Tier 1&ndash;3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff.</li><li>
Serve as primary escalation point for critical incidents affecting franchise sales, ordering, pricing, commissions, and reporting; coordinate incident response and communicate status to stakeholders.</li><li>
Track, prioritize, and oversee resolution of support tickets and defects using the ticketing system; ensure SLA and KPI targets are met.</li><li>
Own operational procedures for deployment, maintenance windows, backups, monitoring, and rollback for MDBS updates.</li><li>
Collaborate with product managers, business analysts, and franchise operations to translate business requirements into supportable changes and to validate fixes.</li><li>
Manage integrations between MDBS and third-party systems (POS, ERP, payment processors, inventory systems) and work with integration partners to resolve issues.</li><li>
Establish and maintain runbooks, knowledge base articles, troubleshooting guides, and training materials geared to franchise users and support staff.</li><li>
Implement and maintain monitoring, alerting, and observability around MDBS application health, performance, and usage trends.</li><li>
Drive continuous improvement initiatives to reduce incident volume, mean time to resolution (MTTR), and recurring defects.</li><li>
Plan and manage on-call rotations, after-hours support, and incident postmortems; drive remediation and prevention actions.</li><li>
Manage vendor relationships for SaaS components, hosting, or third-party modules used by MDBS; evaluate vendor performance and escalations.</li><li>
Hire, coach, and develop support team members; conduct performance reviews and set team goals.</li><li>
Ensure compliance with relevant data security, privacy, and franchise contractual obligations.</li><li>
Provide regular reporting and dashboards to senior leadership on system health, ticket trends, release readiness, and improvement initiatives.</li></ul>
WHO YOU ARE (Qualifications)
Required qualifications and experience<ul><li>
8+ years of experience in applications support, application management, or technical operations, including at least 5 years in a people-leadership role.</li><li>
Hands-on experience supporting business-critical sales or franchise management systems, ideally in retail, distribution, or franchise networks.</li><li>
Solid understanding of application architectures, integrations (APIs, ETL), databases (SQL), and web/mobile application support.</li><li>
Experience with incident management, change control, release management, and ITIL or similar operational frameworks.</li><li>
Proven ability to lead cross-functional incident response and communicate effectively with technical and non-technical stakeholders, including franchise owners.</li><li>
Strong analytical and problem-solving skills; ability to triage complex issues under pressure.</li><li>
Experience with monitoring and observability tools (e.g., New Relic, Datadog, Splunk) and ticketing/ITSM tools (e.g., Jira Service Management, ServiceNow).</li><li>
Excellent customer service orientation, with demonstrated ability to build trust with franchise partners and internal stakeholders.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field, or equivalent experience.</li></ul>
Desired skills and certifications<ul><li>
Experience with POS, order management, or commission/compensation systems.</li><li>
Familiarity with cloud hosting platforms (AWS, Azure) and CI/CD pipelines.</li><li>
Knowledge of data privacy, PCI compliance, or franchise contractual requirements.</li><li>
Certifications: ITIL Foundation, PMP or equivalent, SQL certifications, relevant vendor certifications.</li></ul>
Key performance indicators (KPIs)<ul><li>
Mean time to acknowledge and resolve incidents (MTTR).</li><li>
Percentage of incidents resolved within SLA.</li><li>
First-contact resolution rate for Tier 1 support.</li><li>
Number of recurring issues reduced per quarter.</li><li>
System uptime/availability for MDBS (target agreed with stakeholders).</li><li>
Customer satisfaction score (CSAT) from franchisee support interactions.</li><li>
Time to deploy critical fixes and quality of post-release metrics.</li></ul>
Working environment and expectations<ul><li>
Role may require occasional after-hours support and on-call rotation to handle critical incidents impacting franchise sales.</li><li>
Frequent stakeholder communication with franchise operations, product teams, and external vendors.</li><li>
Willingness to travel to regional franchise offices or meetings as needed.</li></ul>
Success profile &mdash; what success looks like in 6&ndash;12 months<ul><li>
Stabilized incident trend with a measurable reduction in repeat incidents and improved MTTR.</li><li>
Clear runbooks, knowledge base, and onboarding materials in place for franchisees and new support hires.</li><li>
Reliable monitoring and alerting configured that detect issues before they affect franchise sales.</li><li>
Strong relationships with franchise stakeholders and a predictable release/change process that minimizes disruption.</li></ul>
#LI-LP1#LI-Hybrid #LI-Onsite #findyourpath #fuelyourpassion
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant&rsquo;s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO IS MATCO 
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com. 
 
BENEFITS 
Annual bonuses/incentives (depending on position) 
Immediate company benefits (medical, dental, vision, life, etc.) 
401k with company match 
401k defined contribution after 1 year of service 
High level of employee engagement 
Walking path and gym equipment onsite 
Food trucks on site during the summer 
Dress for your day - every day casual/jeans 
Employee discounts 
15 days vacation + 4 floating holidays + 8 paid holidays 
Paid maternity &amp; paternity leave 
Tuition reimbursement 
Student loan payment assistance 
Hybrid work environment (2 days remote) 
Annual Day of Caring for employees to volunteer 
Discounts on tools 
Annual team building events
WHO IS VONTIER 
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. 
 
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com 
 
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. 
 
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. 
 
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. 
 
Together, let&rsquo;s power the way the world moves!
&quot;Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.&quot;</div>

Applications Support Manager

Slick Rock Tanning & Spa

<div>Slick Rock is a fast-growing sun, spray, and spa company with locations across Spokane, North Idaho, and Boise. We deliver exceptional client experiences through modern wellness services, consistent standards, and a culture built on accountability and growth.
Our core values: transparent, inspirational, aligned, accountable, results-oriented, and disciplined. 
Location: In-office (Post Falls, ID) 
Hours: Monday&ndash;Friday, 7:30am&ndash;4:30pm 
Team: 4 remote agents (Philippines) 
Compensation:<ul><li>
$21&ndash;$25/hr base</li><li>
10% incentive opportunity (quarterly)</li><li>
Uncapped commission for past-due collections + client reactivations</li><li>
Total earning potential: $50,000&ndash;$65,000+ annually</li></ul><h1 class="jobSectionHeader">
About the Role</h1>
We&rsquo;re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock. This role requires strong call center leadership, remote team management, sales conversion skills, and the ability to motivate and coach teams in both the U.S. and the Philippines.
Your mission: Deliver exceptional service, drive revenue through outbound calling and re-engagement campaigns, hold the remote team accountable, and ensure every client interaction reflects Slick Rock&rsquo;s standards.<h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><ul><li>
Lead, coach, and develop a team of remote Support Specialists</li><li>
Review calls, emails, and chats for quality and accuracy</li><li>
Analyze KPIs (conversion, CSAT, handle time, retention) and improve performance</li><li>
Drive outbound sales + reactivation campaigns to re-engage inactive clients</li><li>
Handle escalated client concerns with confidence and strong de-escalation</li><li>
Strengthen communication between the support team and spa locations</li><li>
Manage scheduling and coverage across all business hours</li><li>
Improve scripts, SOPs, and training materials</li><li>
Ensure CRM/POS accuracy and data integrity</li></ul><h1 class="jobSectionHeader">
What You Bring</h1><ul><li>
2+ years call center or client support management (REQUIRED)</li><li>
1+ year managing remote teams, including PH-based teams (REQUIRED)</li><li>
Strong sales experience (phone-based preferred)</li><li>
Excellent de-escalation, retention, and client recovery skills</li><li>
Experience reviewing agent performance + coaching to KPI results</li><li>
Tech-comfortable (CRM, POS, Google Workspace, communication tools)</li><li>
High integrity, strong follow-through, and excellent communication</li></ul><h1 class="jobSectionHeader">
Benefits &amp; Perks</h1><ul><li>
Performance bonuses + uncapped commissions</li><li>
PTO + health insurance</li><li>
401(k) with 3.5% company match</li><li>
Free membership + employee discounts</li><li>
Leadership development + training opportunities</li></ul></div>

Client Support Manager

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

Search 10000+ Support manager jobs near you this April. New roles added regularly across leading industries. Apply today.

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IT Support Manager

Technical Support Manager

Operational Support Manager

Technical Support Manager

Applications Support Manager

Client Support Manager

Account Support Manager