support manager

Zeal

<div>
 <p>
  <strong>
   About Zeal
  </strong>
 </p>
 <p>
  Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that has a loyalty program and you get your loyalty card out, the POS terminal doesn't tell the retailer if you're a new or returning customer, demographics, gender, etc. Unlike e-ecommerce, in physical retail customer identification always had to be a separate step because the payment terminal is not built to self-identify the paying customer. Hence, a plethora of valuable data is lost or underutilized. With Zeal&rsquo;s advanced Smart POS plugin, the company integrates with POS terminals globally to provide payment acquirers and ISVs with a unique differentiator for their POS terminals. The merchants of our partners benefit from world-class data, analytics &amp; tools to predict consumer behavior using Artificial Intelligence, enabling merchants to unlock the full potential of transactional data.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  We are looking for an experienced and driven
  <strong>
   Customer Support Manager
  </strong>
  to lead Zeal&rsquo;s support operations and ensure exceptional service for our merchants. This role is a mix of leadership, process optimization, and cross-functional collaboration, requiring someone who can balance operational efficiency with a strong focus on customer experience. You will manage and coach our support team, oversee day-to-day operations, implement quality programs, and ensure our merchants receive timely and effective support across all touchpoints.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   . Team Leadership &amp; Coaching
  </strong>
 </p>
 <ul>
  <li>
   Recruit, onboard, and mentor chat support agents.
  </li>
  <li>
   Conduct regular performance evaluations, 1:1s, and coaching sessions.
  </li>
  <li>
   Foster a culture of accountability, continuous learning, and high performance.
  </li>
 </ul>
 <p>
  <strong>
   . Operational Efficiency
  </strong>
 </p>
 <ul>
  <li>
   Manage support queues and ensure coverage during peak hours and 24/7 operations as needed.
  </li>
  <li>
   Optimize workflows and leverage automation to improve handling times and customer experience.
  </li>
  <li>
   Monitor key KPIs such as First Response Time (FRT), Resolution Time, CSAT, and SLA adherence.
  </li>
 </ul>
 <p>
  <strong>
   . Quality Assurance &amp; Training
  </strong>
 </p>
 <ul>
  <li>
   Implement QA programs to review agent conversations and provide actionable feedback.
  </li>
  <li>
   Ensure team members are trained on new product features, processes, and compliance requirements.
  </li>
  <li>
   Act as the point of escalation for complex merchant-related issues.
  </li>
  <li>
   Design and maintain knowledge bases, workflows, and training modules.
  </li>
 </ul>
 <p>
  <strong>
   . Process Improvement &amp; Customer Advocacy
  </strong>
 </p>
 <ul>
  <li>
   Gather and analyze merchant feedback, escalating pain points to product and operations teams.
  </li>
  <li>
   Represent the &ldquo;voice of the customer&rdquo; in roadmap and process discussions.
  </li>
  <li>
   Develop and implement initiatives to enhance customer satisfaction and retention.
  </li>
 </ul>
 <p>
  <strong>
   . Analytics &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Track and analyze support metrics including NPS, SLA adherence, and resolution rates.
  </li>
  <li>
   Prepare reports for leadership highlighting trends, performance insights, and recommendations.
  </li>
  <li>
   Monitor churn indicators and sentiment trends to proactively address risks.
  </li>
 </ul>
 <p>
  <strong>
   . Cross-Functional Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Partner with sales, account management, product, and operations to ensure a seamless merchant lifecycle.
  </li>
  <li>
   Collaborate with stakeholders to refine processes, improve communications, and resolve systemic challenges.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;3 years of experience as a Customer Support Manager or Operations Manager, preferably in fintech, banking, or high-growth tech environments.
  </li>
  <li>
   Proven track record of driving operational excellence, managing large support teams (100+ employees), and delivering strong customer satisfaction.
  </li>
  <li>
   Strong background in performance management, hiring, planning, and budget oversight.
  </li>
  <li>
   Experience working with UK fintech culture and banking systems is a plus.
  </li>
  <li>
   Excellent communication and presentation skills (English fluency required; Arabic is a strong advantage).
  </li>
  <li>
   Data-driven decision-making with solid analytical and reporting skills.
  </li>
  <li>
   Expertise in process improvement and change management.
  </li>
  <li>
   Strong leadership and people management skills.
  </li>
  <li>
   High adaptability and problem-solving mindset in fast-paced environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree; MBA preferred.
  </li>
  <li>
   Familiarity with Google Workspace (Docs, Sheets, Slides), Intercom, Freshdesk, or Figma.
  </li>
  <li>
   Additional languages are a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Love About Us:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    💻 Work from Anywhere:
   </strong>
   Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort.
  </li>
  <li>
   <strong>
    💰 Competitive Compensation:
   </strong>
   We value your talent and offer packages that reflect it.
  </li>
  <li>
   <strong>
    🤝 Collaborative Culture:
   </strong>
   Join a team where trust, transparency, and continuous learning are at the heart of everything we do.
  </li>
  <li>
   <strong>
    💡 Make an Impact:
   </strong>
   Have ideas to make things better? Awesome. We&rsquo;re all ears and ready to innovate.
  </li>
  <li>
   <strong>
    🚀 Shape the Future of Fintech:
   </strong>
   Work on cutting-edge fintech solutions that impact thousands of users.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Manager

Leidos

<b>Description</b> <ul><li> Accrue up to an extra 12 days of leave per year through our Life Days program.</li><li> Work with a world leading technology business at the forefront of innovation.</li><li> We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.</li></ul> Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here <br><br> <b>Do Work That Matters</b><br><br> Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.<br><br> <b>Your New Role and Responsibilities</b><br><br> We're looking for an experienced and people-focused Operating Support Manager to join a diverse leadership team to lead the delivery user focused IT support services. Reporting to the Deputy Program Manager, you are responsible for overseeing the Help Desk, TechBar, deskside support, and customer engagement activities, while also contributing to ITIL-aligned governance and continual improvement initiatives.<br><br> This is a hands-on leadership role where you'll be shaping the user experience, managing a capable team, and ensuring that support services are aligned with business needs and contractual requirements. You'll also play a key role in onboarding, training, and supporting a hybrid workforce, with a strong emphasis on service excellence and operational maturity.<br><br> <b>Key Responsibilities</b><br><br> You'll join a technically capable team that values open communication, knowledge-sharing, and continuous learning. Your input will directly shape how the Help Desk is solutioned, maintained, and enhanced to meet future needs. Whether restoring services, optimising workforce workloads, or implementing security baselines, you'll play a key role in delivering reliable and secure platforms.<ul><li> Lead and mentor the Help Desk team, overseeing performance management, coaching, and professional development, while managing daily operations across the Help Desk, TechBar, and deskside support.</li><li> Deliver high-touch VIP support for executive stakeholders and coordinate IT induction and refresher training, including sessions trending issues.</li><li> Maintain and enhance the IT Service Catalogue to ensure clarity, accessibility, and alignment with user needs, while supporting ITSM governance activities such as knowledge management, configuration management, and business continuity planning.</li><li> Manage team to ensure accurate logging and tracking of incidents, requests, and changes using Atlassian JIRA, and maintain asset records, update SOPs, and contribute to the knowledge base.</li><li> Contribute to a core leadership team that spans across multiple disciplines to support the development of staff and help effectively run large scale IT sustainment.</li><li> Provide management and delivery of shift-left activities, working closing with Technical teams to ensure all requirements are captured.</li></ul> <b>Qualifications & Experience</b><br><br> As a technical hands-on leader, your experience has given you strong management, coordination, and collaboration skills, as well as a passion for coaching and development with a view to building high performing teams. You will also possess:<ul><li> Proven experience managing a Help Desk or End User Support function within an enterprise IT environment, with a solid understanding of cloud services and modern workplace technologies.</li><li> Strong interpersonal and communication skills, with a proactive approach to stakeholder engagement, customer service, and VIP/high-touch support expectations.</li><li> Experienced with ITSM tools (e.g. JIRA, ServiceNow), working within defined SLAs, and contributing to service catalogue improvements.</li><li> Skilled in knowledge management, including the development of SOPs and supporting documentation to improve service delivery.</li><li> ITIL v4 Foundation certified, with high attention to detail and a reliable, hands-on approach to task execution.</li></ul> This role does require the successful applicant to be an Australian Citizen and hold a or be able to obtain an TSPV level security clearance. <br><br> <b>Diverse Team Members, Shared Values and a Common Purpose</b><br><br> Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia. <br><br> Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.<br><br> Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.<br><br> <b>Next Steps</b><ul><li> To apply for this role, follow the links or apply via our Careers page.</li></ul><ul><li> Recruitment process - virtual / face to face interview & background checks.</li><li> Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.</li><li> We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process. </li></ul><br> At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."<br><br> If you're already scheming step 20 while everyone else is still debating step 2 good. You'll fit right in.<br><br> <u><b>Original Posting:</b></u><br><br> For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<br><br> <b><u>Pay Range:</u></b><br><br> The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. <br><br> <b>About Leidos</b><br><br> Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit .<br><br> <b>Pay and Benefits</b><br><br> Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at .<br><br> <b>Securing Your Data</b><br><br> Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .<br><br> If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .<br><br> <b>Commitment to Non-Descrimination</b><br><br> All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law . click apply for full job details

Operating Support Manager

BeloForm Craft

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At
 <strong>
  Beloform
 </strong>
 , we believe in creating experiences that leave a lasting impression. As a leading company in event coordination and brand presentation, we bring precision, creativity, and excellence to every project we undertake. Our team thrives on collaboration, attention to detail, and a shared passion for delivering exceptional results to our clients.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a
 <strong>
  Customer Support Manager
 </strong>
 to lead and develop our support team, ensuring every customer interaction reflects the professionalism and excellence Beloform stands for. This role is ideal for someone with strong leadership skills, a strategic mindset, and a genuine passion for enhancing customer satisfaction and team performance.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the daily operations of the customer support department, ensuring timely and effective resolution of inquiries.
  </li>
  <li>
   Develop and implement strategies to improve customer service standards and response efficiency.
  </li>
  <li>
   Monitor team performance, provide coaching, and encourage continuous professional growth.
  </li>
  <li>
   Collaborate with other departments to address customer feedback and enhance the overall experience.
  </li>
  <li>
   Analyze customer data and report key metrics to drive process improvements.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong leadership, communication, and problem-solving abilities.
  </li>
  <li>
   Ability to manage multiple priorities while maintaining attention to detail.
  </li>
  <li>
   Excellent interpersonal skills and a proactive approach to customer service.
  </li>
  <li>
   Proficiency in CRM systems and customer support software is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive annual salary ($55,000 &ndash; $61,000).
  </li>
  <li>
   Opportunities for professional growth and advancement.
  </li>
  <li>
   Supportive and collaborative work environment.
  </li>
  <li>
   Comprehensive training and leadership development programs.
  </li>
  <li>
   Paid time off and additional company benefits.
  </li>
 </ul>
</div>


HSJB BUSINESS CONSULTING

<p><b>Roles and Responsibilities:</b></p><ul><li>SM ( Support Managers) will be the ones interacting with the clients on a one-to-</li><li>one basis after the prospects are onboarded as clients.</li><li>The conversion from prospects to clients happen after an awareness session that the</li><li>company o&#64256;ers to a specific number of prospects, pooled in through lead generation.</li><li>SM&rsquo;s first objective is to make this conversion happen.</li><li>Clients will either chose to learn further or opt to open an account and start</li><li>trading. The SMs will have targets in both account opening and course enrolment.</li><li>Once clients are onboarded as traders, it is the SM&rsquo;s responsibility to hand-hold them in</li><li>the trading journey. (For this too the SMs will have funding targets</li><li>and attached incentives)</li><li>Assist management in decision-making through financial data and reports.</li><li>Maintain proper filing and documentation of all financial records for audit purposes.</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED7,000.00 per month</p>

Forex Support Manager

Autodesk

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Requisition ID #</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>
25WD92798<div></div><div>
Position Overview</div><div></div><div>
Manage a diverse team with a clear focus on helping customers adopt industry leading 3D design, engineering, and entertainment software, by providing solutions, direction, and troubleshooting for installation and licensing issues.</div><div></div><div>
You are responsible for leading a group of specialists who resolve customer issues reported to Autodesk Support through phone, web, online forums, and other channels while working in Americas hours. In addition to addressing customer issues, the specialists may also participate in various proactive support activities such as developing and delivering webinars, hosting Q&amp;A sessions in our online communities, and publishing technical articles on the Autodesk Knowledge Network (AKN).</div><div></div><div>
Responsibilities:</div><div></div><div>
Technical Support:</div><ul><li><div>
Manage the implementation of processes and plans to ensure effective delivery of technical and support services for Autodesk products</div></li><li><div>
Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards</div></li><li><div>
Directly investigate and ensure resolution of all escalated issues related to service delivery and customer satisfaction, ensure timely communication to customers and appropriate stakeholders</div></li><li><div>
Manage and implement employee Human Resource Programs and initiatives; ensure implementation of employee performance plan, on boarding program, employee development and coaching initiatives etc</div></li><li><div>
Manage and prepare budgets and work closely with senior management on forecasting, discrepancies, variance trend analysis, so on</div></li><li><div>
Lead or participate in setting organization vision, global projects &amp; initiatives; proactively identifies more efficient strategies to promote efficiency</div></li><li><div>
Ensure staff are adequately prepared to support products by developing, planning, and implementing training, processes, and programs</div></li></ul><div></div><div>
Internal Support:</div><ul><li><div>
Drive communication in the organization; ensure new information is coordinated with support teams and partner teams</div></li><li><div>
Develop relationship with Division staff, drive alignment, understanding and results needed to achieve customer satisfaction and business objectives</div></li><li><div>
Establish working relationship with Product Development and Product Management to ensure feedback from customers are addressed, actions are taken and tracked, and customers and staff are informed of progress</div></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
Bachelor's degree or equivalent work experience</div></li><li><div>
8 years management experience in a technology or customer support industry</div></li><li><div>
Proficient in CRM, Knowledge capture tools and processes. Knowledge of Active directory and various authentication methods will be added advantage</div></li><li><div>
Strong written and verbal English communication skills. (Additional language skills are a plus)</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Proficiency or familiarity using Autodesk products</div></li><li><div>
Experience with cloud/SaaS based applications</div></li><li><div>
Experience working managing, or working in, a remote team</div></li><li><div>
Familiarity with Quality Control Systems (desirable)</div></li></ul><div></div><div>
The Ideal Candidate:</div><ul><li><div>
People-minded: empathizing with, responding to, and problem-solving customer issues</div></li><li><div>
Prompt: making timely decisions based on sound logic and consideration of the consequences</div></li><li><div>
Motivated: having a keen sense of ownership with a bias for action and a willingness to role-up sleeves</div></li><li><div>
Organized: clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner</div></li><li><div>
Strategic: offering articulate recommendations and rationale and building support with key decision makers</div></li><li><div>
Attentive: actively listening to others to communicate technical information clearly and concisely</div></li><li><div>
Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills.</div></li><li><div>
Influential: being a role model, inspiring others and effecting a positive impact</div></li></ul><div></div><div><br>
About Autodesk</div><div></div><div>
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.</div><div></div><div>
#LI-GC3</div><div></div><div>
Learn More</div><div></div><div>
About Autodesk</div><div>
Welcome to Autodesk! Amazing things are created every day with our software &ndash; from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.</div><div></div><div>
We take great pride in our culture here at Autodesk &ndash; it&rsquo;s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.</div><div></div><div>
When you&rsquo;re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!</div><div></div><div>
Salary transparency</div>
Salary is one part of Autodesk&rsquo;s competitive compensation package. Offers are based on the candidate&rsquo;s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.<div></div><div>
Sales Careers</div><div>
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: <div>https://www.autodesk.com/careers/sales</div></div><div></div><div>
Diversity &amp; Belonging<br>
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: <div>https://www.autodesk.com/company/diversity-and-belonging</div></div><div></div><div>
Are you an existing contractor or consultant with Autodesk?</div><div>
Please search for open jobs and apply internally (not on this external site).</div></div>

Technical Support Manager

National Institute of Construction Management and Research(NICMAR)

<p><b>Job Title:</b> Operations Manager: NICMAR Online</p><p><b>Function:</b> Operations</p><p><b>Location:</b> Mumbai</p><p><b>Reports to position:</b> New Initiatives &ndash; Growth - Head</p><p><b>Team Management Role:</b> Yes</p><p><b>Job Purpose</b></p><ul><li>Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination &amp; learner support journey.</li><li>Ensure high-quality, seamless experiences for every learner.</li></ul><p><b>Job Outline</b></p><ul><li>Design and optimize SOPs across delivery, engagement, feedback, and career support.</li><li>Automate and scale systems using tech-driven workflows.</li><li>Design and optimize SOPs across delivery, engagement, feedback, and career support.</li><li>Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.</li><li>Build a high-performance, learner-centric culture.</li><li>Collaborate with placement teams to align learning outcomes with real hiring needs.</li><li>Enable internships, capstones, and direct hiring pipelines.</li><li>Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.</li></ul><p><b>Job Specification</b></p><p><b>Knowledge/Education:</b></p><ul><li>Bachelor&rsquo;s degree in marketing, business analytics, statistics, or related field. A Master&rsquo;s degree or certification in analytics is preferred.</li></ul><p><b>Specific Skills:</b></p><ul><li>Track learner progress, satisfaction, and placement metrics.</li><li>Drive continuous improvements with actionable insights.</li></ul><p><b>Desirable Experience:</b></p><ul><li>3&ndash;8 years in ops or program management (preferably in edtech or University).</li><li>Comfort with tools &amp; automation.</li><li>Team leadership experience and a sharp eye for execution.</li><li>A passion for learner success and industry relevance.</li></ul><p><b>Job Interface/Relationships</b></p><p><b>Internal:</b></p><p>&middot; <b>Program Managers</b> &ndash; Daily coordination on schedules, cohort tracking, and learner issues.</p><p>&middot; <b>Academic Coordinators</b> &ndash; For session delivery, faculty calendars, and academic content alignment.</p><p>&middot; <b>Career Services Team</b> &ndash; To sync program outcomes with placement drives, internships, and employer requirements.</p><p>&middot; <b>Technology Team</b> &ndash; For LMS, CRM, automation tools, and tech support resolution.</p><p>&middot; <b>Admissions &amp; Marketing</b> &ndash; For learner onboarding readiness and cohort communication timelines.</p><p><b>External:</b></p><p>&middot; <b>Industry Partners &amp; Employers</b> &ndash; Coordinating projects, placements, hiring opportunities, and guest sessions.</p><p>&middot; <b>EdTech Vendors/Tool Providers</b> &ndash; For operational tools, integration support, and system improvements.</p><p><b>Key Result Area</b></p><p><b>Key Performance Indicator (KPI) Measure Weightage:</b></p><p>&middot; Program delivery timelines adherence: &ge; 95%</p><p>&middot; Placement rate within 3 months of program end: &ge; 75%</p><p>&middot; Onboarding satisfaction score (learner/faculty): &ge; 4.5/5</p><p>&middot; Average response/resolution time for learner queries: &le; 24 hours</p><p>&middot; Team performance review scores: &ge; 4/5</p><p>&middot; Internal stakeholder satisfaction score: &ge; 90%</p><p>&middot; Capstone projects/internships activated per quarter: &ge; 3</p><p>&middot; Employer satisfaction score with program alignment: &ge; 4.5/5</p><p>&middot; New hiring partnerships created: &ge; 2 per quarter</p><p>&middot; Operational error/issue rate: &le; 3% per cohort</p><p><b>Any Other Significant Input</b></p><p>&middot; <b>Faculty Performance Feedback Loop</b> &ndash; Implement structured evaluations for faculty.</p><p>&middot; <b>Scalability Planning</b> &ndash; SOPs and workflows for multi-cohort expansion.</p><p>&middot; <b>Cohort Health Monitoring</b> &ndash; Track engagement, drop-off risks, and intervention needs.</p><p>&middot; <b>Risk Management Playbook</b> &ndash; Anticipate and mitigate delivery or staffing issues.</p><p>Job Type: Full-time</p><p>Pay: &#8377;35,000.00 - &#8377;50,000.00 per month</p><p>Benefits:</p><ul><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Operation Support Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>IT Field Support Manager
</div></div><div><div>Ref #
</div><div>224424
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 15-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Hamad International Airport is seeking a highly skilled <b>IT Field Support Manager</b> to lead our tech support operations and empower seamless business performance. Lead the team that keeps our technology running strong. Be the backbone of operational success, keep people connected, systems running, and business thriving. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record and can help us to achieve this ambition by:</p><ul><li> Lead and manage a team providing 24x7 Customer Support across HIA, DIA and other facilities within HIA premises.</li><li> Accountable for 24x7 on-site customer support at HIA and DIA facilities for end-user infrastructure, passenger processing systems, security systems and digital systems.</li><li> Ensure Service Level Agreements (SLA) are met and a high degree of customer satisfaction is achieved and maintained.</li><li> Accountable for providing support for executive operating out of HIA premises and manage escalation to ensure timely service.</li><li> Provide guidance and technical support for challenging issues and problems, and act as a mentor to the team.</li><li> Regularly evaluate service quality to eliminate recurring issues and minimize the downtime of Service delivered to end users.</li><li> Accountable for establishing adequate controls related to IT end-point infrastructure to ensure they are deployed and managed in a secure environment.</li><li> Ensure IT end-point infrastructure is compliant to patching levels and standard applications/ services as defined by QR Group IT and non-standard applications are identified and removed from the environment.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b></p><ul><li> Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience. Work experience in Airport or Airline would be desirable.</li><li> Certification and or good understanding of ITIL Service Management or ISO 20000 best practices.</li><li> Certification and or good understanding and working knowledge of Project Management principals and processes</li><li> Knowledge of end users computing tools and technologies, Microsoft and CUTE products</li><li> Excellent communication and presentation skills and proven ability to effectively interact with team members, Business Units, and peers, earning their trust and establishing credibility, command of English Language</li></ul><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224424</div></div></div></div></div></div></div></div>

IT Field Support Manager

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