support manager

Eurosoft Tech Pvt Ltd

<p>EuroSoft Tech PVT Ltd is looking for the Technical Support Manager Positio. Its an on-site position.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.</li><li>Identify technical risks and propose solutions to mitigate them.</li><li>Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team</li><li>Knowledge about the system tickets and their solutions.</li><li>Conduct training sessions for team members.</li><li>Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.</li><li>Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.</li><li>Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.</li><li>Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.</li></ul><p><b>Required Skills:</b></p><ul><li>Minimum of 3-5 years of experience in a technical support consultant role.</li><li>Excellent English communication skills and a strong customer service orientation.</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or relate</li></ul><p>Job Type: Full-time</p><p>Pay: Rs140.00 - Rs220.00 per month</p><p>Application Question(s):</p><ul><li>Are you fluent in English?</li><li>Can you work in the rotational shifts (weekly wise) and rotational OFFs (one off in a week) ? </li><li>What's your current salary?</li><li>What's your expected salary?</li></ul><p>Work Location: In person</p>

Technical Support Manager

Wellvort Fashion Private Limited

<p><b>Customer Support Manager</b></p><p><b>Location:</b> Ahmedabad (On-site)<br/><b>Company:</b> Sockscarving &ndash; Fashion &amp; Apparel (E-commerce)</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage the customer support team (chat, email, calls, social media).</li></ul><ul><li>Develop customer service policies and procedures to improve efficiency.</li></ul><ul><li>Handle escalated customer queries and resolve complaints effectively.</li></ul><ul><li>Monitor customer satisfaction (CSAT, NPS, response time, resolution rate).</li></ul><ul><li>Train and mentor support team members to maintain service quality.</li></ul><ul><li>Coordinate with logistics, operations, and sales teams for smooth order fulfillment.</li></ul><ul><li>Analyze customer feedback and prepare monthly reports for management.</li></ul><ul><li>Identify areas for process improvement and implement new tools/solutions.</li></ul><ul><li>Ensure consistent brand voice and positive customer interactions.</li></ul><p>Interested Candidate can share their CV on 9586412682/ hrsockscarving@gmail.com</p><p>Job Type: Full-time</p><p>Pay: ₹20,000.00 - ₹30,000.00 per month</p><p>Work Location: In person</p>

Customer Support Manager

Leidos

<b>Description</b> <ul><li> Accrue up to an extra 12 days of leave per year through our Life Days program.</li><li> Work with a world leading technology business at the forefront of innovation.</li><li> We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.</li></ul> Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here <br><br> <b>Do Work That Matters</b><br><br> Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.<br><br> <b>Your New Role and Responsibilities</b><br><br> We're looking for an experienced and people-focused Operating Support Manager to join a diverse leadership team to lead the delivery user focused IT support services. Reporting to the Deputy Program Manager, you are responsible for overseeing the Help Desk, TechBar, deskside support, and customer engagement activities, while also contributing to ITIL-aligned governance and continual improvement initiatives.<br><br> This is a hands-on leadership role where you'll be shaping the user experience, managing a capable team, and ensuring that support services are aligned with business needs and contractual requirements. You'll also play a key role in onboarding, training, and supporting a hybrid workforce, with a strong emphasis on service excellence and operational maturity.<br><br> <b>Key Responsibilities</b><br><br> You'll join a technically capable team that values open communication, knowledge-sharing, and continuous learning. Your input will directly shape how the Help Desk is solutioned, maintained, and enhanced to meet future needs. Whether restoring services, optimising workforce workloads, or implementing security baselines, you'll play a key role in delivering reliable and secure platforms.<ul><li> Lead and mentor the Help Desk team, overseeing performance management, coaching, and professional development, while managing daily operations across the Help Desk, TechBar, and deskside support.</li><li> Deliver high-touch VIP support for executive stakeholders and coordinate IT induction and refresher training, including sessions trending issues.</li><li> Maintain and enhance the IT Service Catalogue to ensure clarity, accessibility, and alignment with user needs, while supporting ITSM governance activities such as knowledge management, configuration management, and business continuity planning.</li><li> Manage team to ensure accurate logging and tracking of incidents, requests, and changes using Atlassian JIRA, and maintain asset records, update SOPs, and contribute to the knowledge base.</li><li> Contribute to a core leadership team that spans across multiple disciplines to support the development of staff and help effectively run large scale IT sustainment.</li><li> Provide management and delivery of shift-left activities, working closing with Technical teams to ensure all requirements are captured.</li></ul> <b>Qualifications & Experience</b><br><br> As a technical hands-on leader, your experience has given you strong management, coordination, and collaboration skills, as well as a passion for coaching and development with a view to building high performing teams. You will also possess:<ul><li> Proven experience managing a Help Desk or End User Support function within an enterprise IT environment, with a solid understanding of cloud services and modern workplace technologies.</li><li> Strong interpersonal and communication skills, with a proactive approach to stakeholder engagement, customer service, and VIP/high-touch support expectations.</li><li> Experienced with ITSM tools (e.g. JIRA, ServiceNow), working within defined SLAs, and contributing to service catalogue improvements.</li><li> Skilled in knowledge management, including the development of SOPs and supporting documentation to improve service delivery.</li><li> ITIL v4 Foundation certified, with high attention to detail and a reliable, hands-on approach to task execution.</li></ul> This role does require the successful applicant to be an Australian Citizen and hold a or be able to obtain an TSPV level security clearance. <br><br> <b>Diverse Team Members, Shared Values and a Common Purpose</b><br><br> Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia. <br><br> Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.<br><br> Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.<br><br> <b>Next Steps</b><ul><li> To apply for this role, follow the links or apply via our Careers page.</li></ul><ul><li> Recruitment process - virtual / face to face interview & background checks.</li><li> Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.</li><li> We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process. </li></ul><br> At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."<br><br> If you're already scheming step 20 while everyone else is still debating step 2 good. You'll fit right in.<br><br> <u><b>Original Posting:</b></u><br><br> For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<br><br> <b><u>Pay Range:</u></b><br><br> The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. <br><br> <b>About Leidos</b><br><br> Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit .<br><br> <b>Pay and Benefits</b><br><br> Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at .<br><br> <b>Securing Your Data</b><br><br> Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .<br><br> If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .<br><br> <b>Commitment to Non-Descrimination</b><br><br> All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law . click apply for full job details

Operating Support Manager

Confiance Software Solutions

<p><b>Job Title</b>: Technical Support Manager</p><p><b>Job Overview</b></p><p>We are seeking an experienced and highly skilled Senior IT Support Engineer to lead and enhance our IT operations. The ideal candidate will have a strong technical background, including hands-on experience with cloud platforms, advanced troubleshooting skills, and the ability to mentor junior team members. This is a key role that ensures the reliability and efficiency of our IT infrastructure while driving innovation through cloud technologies.</p><p><b>Key Responsibilities</b></p><p><b>Technical Leadership:</b></p><ul><li>Act as the primary point of escalation for complex technical issues.</li><li>Provide guidance and mentorship to junior IT support staff.</li></ul><p><b>System and Network Administration:</b></p><ul><li>Manage and maintain IT systems, including servers, desktops, laptops, and peripherals.</li><li>Configure and monitor network infrastructure, including firewalls, routers, switches, and VPNs.</li><li>Implement and maintain IT security measures, including endpoint protection and access control.</li></ul><p><b>Cloud Platform Management:</b></p><ul><li>Administer and optimize cloud environments such as AWS.</li><li>Ensure smooth integration of cloud services with on-premises infrastructure.</li><li>Manage cloud-based backup and disaster recovery solutions.</li></ul><p><b>IT Infrastructure Projects:</b></p><ul><li>Lead and execute IT projects such as system upgrades, migrations, and cloud deployments.</li><li>Collaborate with cross-functional teams to assess and implement new technologies.</li></ul><p><b>Incident Management:</b></p><ul><li>Monitor and troubleshoot IT systems to minimize downtime and ensure high availability.</li><li>Document and analyze recurring issues to develop long-term solutions</li></ul><p><b>IT Asset Management:</b></p><ul><li>Maintain and update IT hardware and software inventory.</li><li>Evaluate and recommend new tools and technologies to enhance IT operations.</li></ul><p><b>Skills and Qualifications</b></p><p><b>Technical Skills:</b></p><ul><li>Proficiency in administering and troubleshooting Windows and Linux.</li><li>Strong knowledge of networking protocols and tools (e.g., TCP/IP, DNS, DHCP, VPN).</li><li>Expertise in cloud platforms such as AWS.</li><li>Familiarity with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Experience with IT security frameworks and best practices.</li></ul><p><b>Soft Skills:</b></p><ul><li>Strong communication and interpersonal abilities.</li><li>Leadership and project management skills.</li></ul><p><b>Job Type</b>: Full-time, Permanent</p><p><b>Benefits:</b></p><ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li></ul><p><b>Work Location</b>: In person</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹50,000.00 - ₹60,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Lokal

<div>
 <strong>
  About Lokal
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 </strong>
 In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren't really using the internet meaningfully yet. We believed that if we started with local content in their own language, they'd come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place &amp; one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies &amp; marketplaces, we began unbundling and verticalising.
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 Today, Lokal is a house of focused apps, many products, one mission:
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 to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they've always deserved.We now operate dozens of live apps across categories like:
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 Edutainment &amp; Skill Learning - practical skills and learning in regional languages (GyanTV)
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 Matrimonial Matchmaking - hyperlocal, compatibility-first partner search (Lokal Matrimony)
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 Agri Consulting - farmer-first advisory in local languages (AgriLokal)
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 Local Jobs - blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
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 Social &amp; Community - Place to find &amp; post social updates (Lokal app)
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 Emotional Well-being &amp; Peer Support - safe spaces to talk and feel heard (Dostt &amp; Eaze)
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 Astrology &amp; Guidance - instant access to trusted Astrologers via chat and voice (AstroLokal)
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 Advisory Services - early bets in legal help, financial guidance, career counselling, and more
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 Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we've built, they don't wade through clutter; they get a straight line to what they came for.This is the story new teammates walk into:
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 a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre &mdash; access changes lives.We ship fast. We learn fast. We build for Bharat.We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital
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 About the role : We're seeking a seasoned Manager - Customer Support to lead multi-product support operations, elevate customer experience, and drive operational excellence. The ideal candidate has strong leadership experience in fast-paced B2C environments and a proven ability to scale teams, processes, and performance.
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  Key Responsibilities:
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   Team Management: Oversee multiple customer support teams, ensuring high performance, motivation, and professional growth
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   Customer Experience: Drive initiatives to enhance customer satisfaction and reduce churn across various products
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   Process Optimization: Standardize and improve customer support workflows, ticketing systems, and service-level agreements (SLAs)
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   Key Metrics &amp; Performance Monitoring: Track and optimize critical support metrics, including:
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  <ul>
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    Turnaround Time (TAT): Reduce response and resolution times across all support channels
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    Ticket Categorization: Implement structured ticket classification for efficient prioritization and handling
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    Priority Ticket Handling &amp; Escalation: Develop robust escalation protocols to ensure high-priority cases are addressed swiftly
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    Overall Ticket Reduction: Identify and implement strategies to minimize ticket volume through self-service solutions, automation, and proactive customer engagement
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  </ul>
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   Data-Driven Decision Making: Leverage analytics to monitor performance, identify trends, and implement process improvements
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   Technology &amp; Tools: Evaluate and implement support tools (CRM, chatbots, helpdesk software) to enhance efficiency and customer experience.(Hands on experience with Freshdesk will be preferable)
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   Cross-Functional Collaboration: Work closely with product, marketing, and engineering teams to ensure a seamless customer journey
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   Training &amp; Development: Establish training programs to keep support teams updated on product knowledge and customer handling best practices
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  </li>
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  Requirements
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   Bachelor's or Master's degree in Business, Operations, or a related field
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   4+ years of experience in customer support and experience handling customer support operations for different products/business categories
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   Strong analytical and problem-solving skills, with a data-driven mindset
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   Proficiency in customer support tools such as Zendesk, Freshdesk, Salesforce, or equivalent
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   Excellent leadership, communication, and interpersonal skills
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   Ability to thrive in a fast-paced, evolving environment
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 </ul>
</div>


AVIVE

<div><div><b>About Avive:</b></div><div></div><div><br>
Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.</div><div></div><div><br>
Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced &ndash; yet still accessible &ndash; hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.</div><div></div><div><br>
Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E</div><div></div><div><br>
Learn more about working at Avive: https://avive.life/careers/</div><div></div><div><b><br>
About the Role:</b></div><div></div><div><br>
We are seeking a Customer Support Manager to lead and elevate our inbound call center operations, customer product support, new customer onboarding experience, and unmanaged/small-account retention and success workflows.</div><div></div><div><br>
This role is a critical part of our Customer Success organization. As a player-coach, you&rsquo;ll actively support customers while recruiting, developing, and managing a high-performing support team. You will ensure we meet (and exceed) service SLAs, improve operational efficiency, and deliver an exceptional customer experience across every interaction.</div><div></div><div><br>
We need someone who thrives in a fast-growing environment, rolls up their sleeves, and can build scalable processes from the ground up. This is a highly cross-functional role that works closely with Engineering, Product, Quality, Sales, Finance, Marketing, and Business Systems.</div><div></div><ul><li><br>
<b><i>Local SF Bay Area candidates will be asked to abide by a 3 day/week hybid onsite schedule. Remote candidates (outside of the SF Bay Area) are encouraged to apply. Remote candidates residing in Texas will be given high consideration.</i></b></li></ul>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3><ul><li>
Including, but not limited to:</li></ul><div></div><div><b><br>
Team Leadership &amp; Coaching</b></div><ul><li>
Own hiring, onboarding, training, and ongoing development of Customer Support team members.</li><li>
Implement quality assurance standards and coach agents to maintain best-in-class service levels.</li><li>
Serve as an escalation point for complex customer issues, supporting agents with live questions and troubleshooting.</li></ul><div></div><div><b><br>
Customer Support Operations</b></div><ul><li>
Oversee daily support operations across phone, email, and live chat channels.</li><li>
Act as a direct support agent as needed, especially during peak times or to model best practices.</li><li>
Investigate and resolve customer complaints, including approving account adjustments and service accommodations.</li><li>
Maintain up-to-date knowledge of all Avive products and services to ensure accurate, confident support.</li></ul><div></div><div><b><br>
Service Levels &amp; Enterprise Support</b></div><ul><li>
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels</li><li>
Own enterprise SLA compliance, including response time, resolution time, and escalation commitments</li><li>
Lead incident response for high-severity issues, including cross-functional coordination and customer communication</li></ul><div></div><div><b><br>
Process Development &amp; Cross-Functional Collaboration</b></div><ul><li>
Partner with Product, Quality, and Engineering, to build troubleshooting guides, decision trees, and support workflows for technical issues.</li><li>
Partner with Finance, Business Systems, and Marketing to improve internal processes and ensure a smooth end to end customer experience.</li><li>
Partner with Product and Engineering to influence roadmap decisions based on support insights</li><li>
Update scripts, help center content, and internal documentation based on new learnings.</li><li>
Research and evaluate call center technologies to increase efficiency and enhance the customer experience.</li></ul><div></div><div><b><br>
Performance Management &amp; Reporting</b></div><ul><li>
Design and own core Customer Support KPIs (e.g., first response time, resolution time, CSAT, backlog health, reopen rates, deflection)</li><li>
Set performance targets aligned to company growth stage and customer expectations</li><li>
Track team performance against service-level and productivity goals.</li><li>
Prepare and analyze call center metrics to optimize resource allocation and improve processes.</li><li>
Manage team schedules, forecast staffing needs, and ensure adequate queue coverage.</li><li>
Lead regular team meetings to review performance, share insights, and reinforce expectations.</li></ul><div></div><div><b><br>
Other Responsibilities</b></div><ul><li>
Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets).</li><li>
Ensure operational tasks and back-office support duties are completed within required timeframes.</li><li>
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience.</li></ul><h3 class="jobSectionHeader"><b>
Required Skills &amp; Experience:</b></h3><ul><li>
5+ years of experience leading high-volume customer support or call center operations in fast-growing environments, with proven experience building and scaling Customer Support functions from early-stage or fragmented operations into structured, metrics-driven organizations.</li><li>
Strong knowledge of customer service and call center KPIs, QA processes, and support best practices.</li><li>
Hands-on experience with support systems such as Zendesk, Salesforce, Jira and/or NetSuite.</li><li>
Resourceful problem-solver who is calm under pressure, patient, and customer-obsessed.</li><li>
Curious, eager to learn new tools and technologies, and thrives in an environment where processes evolve quickly.</li><li>
Energized by Avive&rsquo;s mission and excited to help deliver a best-in-class support experience that saves lives.</li></ul><h3 class="jobSectionHeader"><b>
Bonus Points For:</b></h3><ul><li>
Experience working with a connected hardware + software platform is a plus</li></ul><div><b>
Equal Employment Opportunity</b></div><div>
It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.</div><div></div><div><br>
NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.</div><div></div><div><i><br>
Anticipated Salary Range (DOE and location): $90,000 - $125,000</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Justlife

<div>
 Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
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 Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
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 Come onboard and dedicate yourself to becoming #everydaybetter!
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 Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
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 What we expect from you:
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   Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics
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   Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs
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   Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife
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   Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region
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   Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution
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  <li>
   Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide
  </li>
  <li>
   Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality
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  </li>
 </ul>
 What we are looking for:
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  <li>
   A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture
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   A proactive team player who&rsquo;s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities
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  <li>
   7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role
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   Proven experience in an e-commerce or startup setting
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  <li>
   Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams
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   An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience
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   Hands-on approach and the ability to navigate and lead within complex operational environments
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   Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships
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   Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer&rsquo;s perspective
  </li>
  <li>
   Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting
  </li>
  <li>
   Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment
  </li>
  <li>
   Proficiency with technology, including software applications, computer systems, and phone systems
   <br/>
   <br/>
  </li>
 </ul>
 PERKS OF BEING A PART of JUSTLIFE
 <br/>
 <br/>
 Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
 <br/>
 <br/>
 We care about you
 <br/>
 <br/>
 <ul>
  <li>
   One-day extra vacation on your birthday with our JustHoliday!
  </li>
  <li>
   Free Justlife credits so you can enjoy our own services
  </li>
  <li>
   Work reality escapes opportunities through team-building games, challenges, and many more activities
   <br/>
   <br/>
  </li>
 </ul>
 We improve you
 <br/>
 <br/>
 <ul>
  <li>
   Working with a great team and entrepreneurial spirit
  </li>
  <li>
   Continuous learning with mentorship, coaching, on-the-job, and internal-external training
  </li>
  <li>
   Never-ending growth and fast career development and internal career opportunities
  </li>
  <li>
   A fair and objective Performance Management System
   <br/>
   <br/>
  </li>
 </ul>
 We recognize you
 <br/>
 <br/>
 <ul>
  <li>
   Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program
  </li>
  <li>
   Availability of company discounts and gift vouchers
  </li>
  <li>
   A bonus for every successful Employee Referral
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At Justlife, we envision a life without any chores that keep you from doing what you really want to.
 <br/>
 <br/>
 Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
 <br/>
 <br/>
 We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
 <br/>
 <br/>
 We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
 <br/>
 <br/>
 We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
 <br/>
 <br/>
 Join the tribe and let&rsquo;s become
 <strong>
  #everydaybetter
 </strong>
 , together!
 <br/>
 <br/>
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