support representative

sequel technologies

Residents of Bahria Town, DHA, or nearby areas will be preferred due to close proximity.Job Type: Full-timeLocation: Bahria Town Phase 7, Rawalpindi (Required)Work Setting: In-personCompany DescriptionSequel Technologies is a software company providing healthcare IT solutions and medical billing services to healthcare providers and clinics in the United States.Responsibilities<ul><li>Communicate with U.S.-based clients (hospitals, clinics, and doctors) via portals, phone, and email to resolve issues.</li><li>Collaborate with internal teams to address client concerns and improve software performance.</li><li>Perform quality checks on client requests and software updates.</li><li>Ensure timely follow-up and resolution of client queries.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferably BBA/IT) from a reputable university.</li><li>Strong communication and interpersonal skills.</li><li>Demonstrated punctuality and professional work ethic.</li><li>Basic business acumen and problem-solving ability.</li><li>Fresh candidates are encouraged to apply.</li></ul>US Time Zone<ul><li>Summer: 5:00 PM &ndash; 2:00 AM</li><li>Winter: 6:00 PM &ndash; 3:00 AM</li></ul>Benefits<ul><li>OPD &amp; IPD healthcare coverage</li><li>Entertainment allowance</li><li>Cellular allowance</li><li>Provident fund</li></ul>Job Types: Full-time, FresherAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you a resident of Bahria Town Phase 7/8, or DHA 1/2? If not, kindly state your area of residency.</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Support Representative

OUTCOMES

JOB SUMMARYThe Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.ESSENTIAL DUTIES &amp; RESPONSIBILITIESCustomer Interaction<ul><li>Respond promptly and professionally to inbound calls and other communication channels.</li><li>Provide accurate and relevant information to clients regarding products, programs, and services.</li><li>Address client inquiries and concerns with a customer-centric approach.</li></ul>Issue Resolution<ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.</li><li>Offer effective and timely solutions to meet client needs.</li></ul>Product Knowledge<ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.</li><li>Stay informed about updates and changes in offerings to assist clients effectively.</li><li>Utilize and maintain product knowledge base.</li><li>Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul>Process Adherence<ul><li>Adhere to standard processes and procedures in handling client interactions.</li><li>Ensure compliance with established protocols for issue resolution</li></ul>Team Collaboration<ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.</li><li>Communicate regularly with team members to share insights and updates.</li></ul>Documentation<ul><li>Accurately record and document client interactions and resolutions.</li><li>Keep detailed and organized records for reference and reporting purposes.</li></ul>Client Retention<ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.</li><li>Analyze client needs and recommend relevant features to enhance their experience.</li></ul>Continued Development<ul><li>Stay current with industry information, changes, and updates to provide informed support.</li></ul>Adaptability<ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.</li></ul>Ad-hoc Support<ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.</li></ul>KNOWLEDGE &amp; REQUIREMENTS<ul><li>Experience in a technical call center environment preferred.</li><li>Certified Pharmacy Technician preferred.</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure</li></ul>EDUCATION &amp; EXPERIENCE REQUIREMENTS<ul><li>Minimum years of work experience: 2 years</li></ul>Pay: $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work on site Monday-Friday from 8-5 CST?</li></ul>Experience:<ul><li>Technical support: 2 years (Preferred)</li><li>Computer literacy: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>West Des Moines, IA 50266 (Required)</li></ul>Work Location: In person

Customer Support Representative

Smart World BPO

Job Title: Customer Service / Customer Support RepresentativeLocation: LahoreEmployment Type: Full-TimeSalary: Rs100,000.00 - Rs120,000.00 per monthJob Description: Customer + Calling Service Representative,Applying candidate must be from Lahore.Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.The candidate MUST have an English accent that is either neutral or native to the USA.Customer service representatives are trained to handle a wide range of issues, such as product inquiries, technical problems, billing discrepancies, and more. The focus is on efficiently and satisfactorily resolving these problems.Customer service representatives are often trained to handle difficult or upset customers with patience and professionalism. This might involve de-escalation techniques and finding solutions that satisfy the customer.Cold calling is a sales and marketing technique in which a salesperson or representative makes unsolicited phone calls to potential customers or clients who have not expressed prior interest in the product or service being offered. The goal of cold calling is to initiate a conversation, build rapport, and ultimately persuade the prospect to take a desired action, such as making a purchase, scheduling a meeting, or signing up for a service.Attention to Detail and organizationMust be good at understanding diverse accent range.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Building lasting relationships with clients and other call center team members based on trust and reliability.Experience: Customer Service: 2 years (Preferred)Lahore: Reliably commute or planning to relocate before starting work (Preferred)Job Type: Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

LOFTY INC.

<div>Description:

As a Technical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.<ul><li>
Resolve all issues sent by the client through email, call and chat.</li><li>
Should best resolve it with product knowledge or help center.</li><li>
Responsible being the middle person between the client and teach if JIRA is created.</li><li>
Follow ups on the client for all unresolved tickets.</li><li>
Responsible for answering inbound calls.</li><li>
Should best resolve it with product knowledge, help center, Confluence.</li><li>
Follow up on JIRA within 3 days - delivery of resolution or following up with the client.</li><li>
From time to time, be able to upsell leaden or add on.</li></ul>
Requirements:

At least 1 year relevant experience in TSR
Willing to do onsite work and night shift</div>

Technical Support Representative

Murkez Technologies

<div>
 The Customer Support Representative is responsible for providing prompt, accurate, and professional support to customers and stakeholders. The role involves handling customer inquiries, ATM-related complaints, service requests, and coordination with internal teams to ensure high service availability and customer satisfaction in line with SLA requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the first point of contact for customer inquiries related to ATM technical issues, availability, and transactions.
 </li>
 <li>
 Log, track, and resolve customer complaints, incidents, and service requests through designated ticketing systems.
 </li>
 <li>
 Coordinate with technical, operations, and vendor teams to ensure timely issue resolution.
 </li>
 <li>
 Maintain detailed records of customer interactions, issue resolutions, and follow-ups.
 </li>
 <li>
 Support shift-based operations, including weekends or holidays, if required.
 </li>
 <li>
 Maintain confidentiality and compliance with security, data protection, and regulatory requirements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Customer-centric approach with excellent problem-solving abilities
 </li>
 <li>
 Ability to handle high-pressure situations and manage multiple cases simultaneously
 </li>
 <li>
 Proficiency in using CRM tools, and basic MS Office applications
 </li>
 <li>
 Attention to detail and strong documentation skills
 </li>
 <li>
 Ability to follow standard operating procedures and escalation protocols
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Business Administration, Communications, IT, or a related field
 </li>
 <li>
 Relevant customer support or call center experience is preferred
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 6 months &ndash; 1 year of experience in Technical support, ATM operations, financial services, or telecom environments
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 SLA compliance and resolution turnaround time
 </li>
 <li>
 First Contact Resolution (FCR) rate
 </li>
 <li>
 Customer satisfaction and complaint closure quality
 </li>
 <li>
 Accuracy of ticket logging and documentation
 
 
 </li>
 </ul>
 Location : Paragon City Lahore (Onsite role)
 
 
 Timings : 7PM -4AM
 
 
</div>

Nutrifactor Laboratories (Pvt) Limited

We are looking for a passionate Customer Support Representative. The ideal candidate will assist customers through phone, email, and chat, providing accurate product information, handling queries, and ensuring an exceptional customer experience. This role involves guiding customers about our nutraceutical products.Qualifications:<ul><li>Bachelor&rsquo;s degree in Pharmacy, Nutrition, DVM, or Food Science</li></ul>Experience:<ul><li>Fresh graduates are encouraged to apply (training will be provided)</li></ul>Key Responsibilities:<ul><li>Interact with customers via phone calls, emails, and chat in a professional and courteous manner.</li><li>Provide expert guidance to customers on the use, benefits, and suitability of our nutraceutical products.</li><li>Assist customers with order placements, cancellations, refunds, and exchanges.</li><li>Handle customer feedback and complaints, ensuring timely resolution and follow-up.</li><li>Maintain an in-depth understanding of product formulations, ingredients, and benefits to provide accurate and reliable information.</li><li>Coordinate with internal departments to relay customer insights and suggestions for service and product improvements.</li><li>Ensure all communication adheres to company policies, procedures, and industry standards.</li><li>Prepare and analyze customer interaction reports to identify common issues and improvement opportunities.</li></ul>Requirements:<ul><li>Strong passion for customer satisfaction and wellness-focused service.</li><li>Excellent verbal and written communication skills.</li><li>Ability to adapt to changing priorities and multitask efficiently.</li><li>Team-oriented mindset with a problem-solving attitude.</li></ul>Job Type: Full-timeWork Location: In person

Techionik Ltd

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues efficiently, and ensuring a smooth and positive customer experience. This role requires strong communication skills, patience, and a customer-first approach.Key Responsibilities<ul><li>Handle customer queries through phone, email, and chat in a professional and timely manner</li><li>Resolve customer complaints by identifying problems and providing effective solutions</li><li>Guide customers by providing accurate information about products and services</li><li>Maintain detailed records of customer interactions in the system</li><li>Follow up with customers to ensure complete resolution of issues</li><li>Escalate complex cases to the relevant departments when necessary</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet assigned KPIs and service quality standards</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>Prior experience in customer support or a related field is an advantage</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work under pressure</li><li>Basic knowledge of CRM systems and MS Office</li><li>Customer-focused attitude with a professional approach</li></ul>Key Skills<ul><li>Effective Communication</li><li>Active Listening</li><li>Problem Solving</li><li>Time Management</li><li>Adaptability</li><li>Team Collaboration</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Learning and career growth opportunities</li></ul>Job Type: Full-timePay: Up to Rs20,000.00 per monthWork Location: In person

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