support services coordinator

Park Place Behavioral Healthcare

<div><p>SUMMARY:</p><p>
Responsible for client, referral, and scheduling duties, while providing exceptional customer service by phone and in person. Duties may include admitting new clients, managing appointment check-ins, collecting copays, and maintaining regular communication with other agency staff, doctors&rsquo; offices, and hospitals.</p><p>
</p><p>SUPERVISORY RESPONSIBILITIES:</p><p>
N/A</p><p>
</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><p>
The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.</p><ul><li>Respond to clients and staff in a courteous, timely, and professional manner by phone or in person.</li><li>Accurately register and/or update all necessary client demographics screens in the EHR for new clients.</li><li>Check in clients, verify insurance benefits, verify personal information, update payors, and collect co-pays for new and existing clients. This includes telehealth or in person appointments.</li><li>Scan and save identification and insurance cards to client records including any change of information.</li><li>Prepare, label, scan and forward charts to Health Information Center after Intake.</li><li>Perform appointment reminder calls for all scheduled outpatient appointments, informing client of copays owed (if applicable) and/or balance due or credit available (if applicable), verifying that insurance information is correct and complete, and verifying that home address is correct and complete, making updates as needed.</li><li>Assist clients with their questions regarding any outstanding balances. Refer to Patient Accounts Specialist if client requires further assistance.</li><li>Manage standby or open access lists.</li><li>Maintain office area clean at all times.</li><li>Monitor and manage website, email, faxes, chat rooms and online applications to schedule and initiate services.</li><li>Process referrals for new and follow up clients.</li><li>Coordinate care of new clients with outside agencies, hospitals and providers.</li><li>Track data of client referrals within the system.</li><li>Maintain programs waitlist and report monthly</li><li>Manage web based interactions and telephone to communicate regularly with customers in regards to transferring, scheduling, rescheduling and cancelation of appointments.</li><li>Operates a telephone switching system to handle incoming calls regarding scheduling and route other incoming calls to the correct individual or department.</li><li>Perform telephone operations such as, transferring and forwarding calls, use of voice mail</li><li>Performs other duties as required by supervisor</li></ul><p>
</p><p>QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:</p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><ul><li>High School Diploma or G.E.D. Certificate.</li><li>2 years of customer service with exemplary telephone etiquette experience required.</li><li>Experience in a behavioral health or medical facility preferred but not required.</li><li>Ability to work a flexible schedule when necessary</li><li>Ability to apply common sense understanding and communicate effectively in order to carry out instructions both verbally and in writing with clients, in staff meetings, and with supervisors. Bilingual preferred.</li><li>Knowledge using registration, scheduling systems, telephone switching system, and web based resources.</li><li>COMPUTER SKILLS: Must have Intermediate to advanced experience in MS .Office Suite (Outlook, Word, Excel, and PowerPoint), the use of personal computers, and standard office productivity software.</li><li>LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals</li></ul><p>
</p><p>REQUIREMENTS:</p><ul><li>A valid Class E Drivers&rsquo; License for positions that require driving personal or Agency vehicle on Agency business.</li><li>Must maintain a minimum Bodily Injury &amp; Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)</li><li>PPBH is a 24/7 Agency. All employees must be available as needed when required.</li></ul><p>
</p><p>PHYSICAL DEMANDS:</p><p>
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
</p><p>While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop; kneel; crouch; or crawl; and talk or hear.</p><p>
</p><p>In case of emergencies or business needs, this position may require to work remote</p></div>

Outpatient Support Services Coordinator

PROFESSIONAL SERVICES GROUP

<div><p><b>BECOME A SERVICE COORDINATOR TODAY FOR $1,000 SIGN-ON BONUS!</b></p><p>
Are you looking for a rewarding and exciting career in the human/social services field? Join our team at Professional Services Group! We are a dynamic, community-based organization dedicated to helping individuals and families reach their full potential through innovative programming tailored to diverse communities.</p><p><b>
JOB SUMMARY:</b></p><p>
We are seeking an experienced professional to join our team as a Service Coordinator for the Children's Long-Term Support (CLTS) Waiver Program. As the Service Coordinator, you will provide case management and service coordination services to families and individuals needing counseling and referral services for one or more of the following: intellectual and/or developmental, physical, or mental health disabilities.</p><p>
This is a great opportunity to expand your skills and advance your career while positively impacting the lives of those in need. If you are passionate about helping others and want to be part of a dynamic and supportive team, apply now and start your journey with PSG!</p><p><b>
KEY RESPONSIBILITIES OF THE SERVICE COORDINATOR:</b></p><ul><li>
Receive new client referrals and make initial contact.</li><li>
Conduct assessments of client needs through interviews, collateral contacts, and other investigations.</li><li>
Develop a casework plan with clients and perform casework services.</li><li>
Maintain a caseload involving clients with personal, family, or socio-economic problems and attend to their related protection and safety needs.</li><li>
Counsel and provide intervention and case management services by coordinating various social, community, and other services received by the clients.</li><li>
Complete in-person home visits to conduct assessments and maintain client contact.</li></ul><p><b>
LOCATION: </b>Waukesha County Human Services building. Local travel is required for client home visits, with mileage reimbursement. Service Coordinators have the opportunity to work hybrid/WFH after six months.</p><p><b>
SCHEDULE: </b>Monday-Friday 8:00am-4:30pm, with occasional evenings to accommodate families' schedules.</p><p><b>
SALARY:</b> $23.00 per hour</p><p><b>
WHY WORK WITH PSG/CIP?</b></p><ul><li>
Be part of a passionate team dedicated to making a difference in the community!</li><li>
Flexible hours and great work-life balance</li><li>
Mileage Reimbursement</li><li>
Work culture that values not only the health and well-being of the clients we serve but also our staff</li><li>
Opportunities for advancement and professional development</li><li>
Competitive benefits package, including: paid time off and company holidays; health, vision, dental, and life insurance; short-term disability; 401k and profit sharing; pet insurance; and Employee Assistance Program (EAP)</li><li>
One of our health insurance plans is offered with no monthly premium!</li></ul><p><b>
REQUIREMENTS:</b></p><ul><li>
Must have reliable transportation on a daily basis, a valid driver's license, and automobile insurance.</li><li>
Bachelor's degree in sociology, social work, psychology, or closely related is required.</li><li>
One year of professional social work experience is required.</li></ul><p><b><i><br>
Equal Employment Opportunity/M/F/disability/protected veteran status</i></b></p><p><i><br>
tags: service coordinator, case manager, human services, social services, social work, children with disabilities, children with special needs, special needs, social worker, service facilitator, support services, supportive services, managed care, psychology, sociology, criminal justice, youth, child, children, children's, family, CLTS, children's long-term support waiver</i></p></div>

Service Coordinator - Children with Special Needs

YWCA

<div><p><b>Employment Services Coordinator/Case Manager</b></p><p></p><p><br>
YWCA Madison is seeking candidates for an Employment Services Coordinator/Case Manager.</p><p></p><p><br>
The Employment Services Coordinator/Case Manager is responsible for coordinating all elements of the Employment Services training program from recruitment through successful employment. Major responsibilities include: recruiting students; assisting in developing and teaching soft-skills curriculum; arranging guest speakers, tutors and mentors; creating and maintaining relationships with internship placements and employers; and providing case management to support successful job training, placement and retention. The Employment Services Coordinator/Case Manager provides culturally inclusive, trauma-informed services and incorporates best practice techniques into the program. This position includes occasional evening and weekend hours.</p><p></p><p><br>
This is a full-time (36 hours per week), salaried position. We offer an excellent benefits package and starting salary of $50,000/year.</p><p></p><p><br>
The ideal candidate will:</p>
<ul>
<li>Be experienced in case management and program coordination</li>
<li>Have excellent record keeping skills, knowledge of barriers to employment and relevant community resources.
</li><li>Have experience with trauma informed care practices as well as an understanding of issues low-income households typically face.</li>
<li>Have a BSW or BS/BA in a related field (Ex. Social Work, Psychology, etc.) with an additional year of related experience; or 2-4 years of related experience in addition to 2-4 years of experience working with communities of color and low-income communities.</li></ul><br>
<p></p>
<p>
Candidates should also support the mission of the YWCA: elimination of racism and empowerment of women, demonstrate multi-cultural competency and the ability to work with diverse populations, and have good communication and writing skills. Candidates must pass a caregivers background check.</p><p></p><p><br>
Please visit our website https://www.ywcamadison.org/about/jobs/<br>
for more information. Applications will be accepted until the position is filled.<br>
</p><p></p><br>
<p>AA/EOE</p></div>

Employment Services Coordinator/Case Manager

Care Lync

<div><p><b>About Us</b></p><p>
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services, Medicaid Waiver Program. Our Support Coordinators work with adults to help them to navigate, understand, and secure the services needed in order to live independently in their home and community.</p><p>
We offer a great benefits package including medical, dental, vision, 401k, paid time off within a cooperative rewarding family environment.</p><p><b><br>
General Summary</b></p><p>
The Support Coordinator / Service Coordinator / Case Manager provides case management activities necessary to meet the needs of clients assigned to the consolidated care team. This position is responsible for the development of individualized care management plans; implementation of the care plan through brokering and coordinating services; and the monitoring and evaluation of all clinical outcomes to ensure that services are provided in a professional, comprehensive, and cost-effective manner. The role assists in the location, coordination and monitoring of needed services and supports through the development and implementation of the Individual Support Plan (ISP). The Support Coordinator / Service Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.</p><p><b><br>
Essential Duties and Responsibilities</b></p><p>
Complete assessments to assist in identifying each participant needs and desires for service delivery.</p><p>
Develops a Person-Centered Service Plan for each participant and modify at least annually or when there is a significant medical or social change.</p><p>
Ensure the participant choice of providers by providing information for the participant to make a fully informed decision.</p><p>
Ensure the Behavioral Support Plan and Crisis Plan (if the participant has a Behavior Specialist) is consistent with the ISP.</p><p>
Report all incidents of participant abuse, neglect or exploitation immediately to supervisor/director.</p><p>
Actively coordinate with other individuals and/or entities essential in the physical and/or behavioral care delivery for the participant, including other care coordinators, to ensure seamless coordination between physical, behavioral and support services.</p><p>
Responsible for researching and developing alternative solutions to participants needs.</p><p>
Ensures confidentiality regarding sensitive material and private health information of each individual served.</p><p>
Attends required trainings and recertification classes.</p><p>
Confers regularly with supervisor/ director(s) to understand and consider factors such as participants needs, abilities, learning levels, and physical limitations.</p><p>
50% travel to participants as needed</p><p><b><br>
Qualifications</b></p><p>
BS/BA degree in related course work</p><p>
Minimum of 3 years related experience providing case management for individuals with Intellectual Disabilities, Autism Spectrum Disorders, or Physical Disabilities.</p><p>
Experience with Microsoft Office, state-maintained databases.</p><p>
Must maintain proficiency in company sponsored training and certifications.</p><p>
Maintain CPR/First Aid certification and updated state related Clearances.</p><p>
Successfully complete and maintain training courses as required or amended by program regulations.</p><p>
Valid Driver's License including personal vehicle insurance coverage for liability and current vehicle registration, copies must be maintained on file with Care Lync.
</p><p>**Inform supervisor immediately when any change in auto insurance agency/policy, automobile registration and/or status of driver's license.</p><p><i><br>
Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.</i></p></div>

Case Manager/Service Coordinator - Ridgeland, SC

<div><h2 class="jobSectionHeader"><b>About Us</b></h2><p>
Care Lync is a Social Services agency focused on providing Service Coordination (Supports Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder throughout Pennsylvania who are enrolled in the Department of Human Services, Medicaid Waiver Program. Our Service Coordinators work with adults to help them to navigate, understand, and secure the services needed in order to live independently in their home and community.</p><p>
We offer a great benefits package including medical, dental, vision, 401k, paid time off within a cooperative rewarding family environment.</p><p>
</p><p><b>General Summary</b></p><p>
The Service Coordinator / Support Coordinator / Case Manager provides case management activities necessary to meet the needs of clients assigned to the consolidated care team. This position is responsible for the development of individualized care management plans; implementation of the care plan through brokering and coordinating services; and the monitoring and evaluation of all clinical outcomes to ensure that services are provided in a professional, comprehensive, and cost-effective manner. The role assists in the location, coordination and monitoring of needed services and supports through the development and implementation of the Individual Support Plan (ISP). The Service Coordinator / Support Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.</p><p>
</p><p><b>Essential Duties and Responsibilities</b></p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Complete assessments to assist in identifying each participant needs and desires for service delivery.</li><li>
Develops a Person-Centered Service Plan for each participant and modify at least annually or when there is a significant medical or social change.</li><li>
Ensure the participant choice of providers by providing information for the participant to make a fully informed decision.</li><li>
Ensure the Behavioral Support Plan and Crisis Plan (if the participant has a Behavior Specialist) is consistent with the ISP.</li><li>
Maintain accurate documentation, knowledge, and reporting as assigned.</li><li>
Report all incidents of participant abuse, neglect or exploitation immediately to supervisor/director.</li><li>
Ensure timely reporting of incidents to ensure participant health and safety is not at risk.</li><li>
Actively coordinate with other individuals and/or entities essential in the physical and/or behavioral care delivery for the participant, including other care coordinators, to ensure seamless coordination between physical, behavioral and support services.</li><li>
Responsible for researching and developing alternative solutions to participants needs.</li><li>
Develops and maintains a professional working relationship with participants and their families/ caregivers.</li><li>
Ensures confidentiality regarding sensitive material and private health information of each individual served.</li><li>
Attends required trainings and recertification classes.</li><li>
Confers regularly with supervisor/ director(s) to understand and consider factors such as participants needs, abilities, learning levels, and physical limitations.</li><li>
50% travel to participants as needed</li></ul><p>
</p><p><b>Qualifications</b></p><ul><li>
BS/BA degree in related course work</li><li>
Experience with Microsoft Office, state-maintained databases.</li><li>
Ability to add, subtract, multiply and divide in common units or measure, using whole numbers, common fractions, and decimals.</li><li>
Must maintain proficiency in company sponsored training and certifications.</li><li>
Clean criminal background history</li><li>
Maintain CPR/First Aid certification and updated state related Clearances.</li><li>
Successfully complete and maintain training courses as required or amended by program regulations.</li><li>
Valid Driver's License including personal vehicle insurance coverage for liability and current vehicle registration, copies must be maintained on file with Care Lync. **Inform supervisor immediately when any change in auto insurance agency/policy, automobile registration and/or status of driver's license.</li><li>Please specify if you are bi-lingual (English-Spanish).</li></ul><p>
</p><p><b>Other Duties</b></p><p>
This job description is intended to describe the general nature and work performed by employees, but is not a complete list of activities, duties or responsibilities required of personnel. Furthermore, other duties, responsibilities and activities may change or be assigned at the discretion of the employer. At which time, a revised job description will be dispensed to include any added and/or augmented essential functions.</p><p>
</p><p><i>Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.</i></p></div>

Supports Coordinator - Case Manager Social Services - Lancaster, PA

Nedo Pakistan

<p><b>Introduction: </b></p><p>NEDO PAKISTAN provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.</p><p>Currently we are looking for the post of <b>Support Coordinator- Female</b> for our TMS Division (Karachi).</p><p><b>Job Responsibilities:</b></p><ul><li>Coordinate and supervise the software support team to ensure timely and efficient delivery of services.</li><li>Monitor ongoing support activities including installation, configuration, troubleshooting, and application deployment.</li><li>Act as the primary point of contact between clients and the technical support team for scheduling, updates, and follow-ups.</li><li>Organize and manage team schedules, task assignments, and progress tracking.</li><li>Ensure timely completion of tasks such as software installations, onsite/online troubleshooting, and product demonstrations.</li><li>Prepare and maintain reports on support activities, client feedback, and team performance.</li><li>Assist in planning and organizing client visits, demonstrations, and presentations.</li><li>Maintain clear communication with internal departments to support workflow and resolve coordination issues.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or any related field.</li><li>Experience in coordination, or support roles (IT environment preferred but not required).</li><li>Strong organizational and time management skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple priorities and coordinate with cross-functional teams.</li></ul><p><b>Experience:</b> Minimum 1 Year</p><p><b>Industry:</b> Importers / Distributors / System Integrator</p><p><b>Functional Area:</b> Client Services &amp; Customer Support</p><p><b>Job Type:</b> Full Time / Permanent</p><p><b>Job Location:</b> SMCH Shahrah-e-Faisal, Karachi, Pakistan</p><p><b>Timings:</b> Monday &ndash; Friday (09:00 AM &ndash; 06:00 PM), Alternate Saturday (09:00 AM &ndash; 05:00 PM)</p><p><b>Gender:</b> Female</p><p>Work Location: In person</p>

Support Coordinator - Female

Service Access and Management, Inc.

<div><div><b>Supports Coordinator &ndash; Intellectual Developmental Disabilities Service Line</b></div>
<div><div>Start your career, shift your path, or grow your impact with SAM</div>
<div></div><div><b>Who We Are</b><br>
At Service Access &amp; Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-</div>
<div>quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.</div>
<div></div><div><b>About the Supports Coordinator - Case Manager Role</b><br>
As a Supports Coordinator within our Intellectual and Developmental Disabilities (IDD) service line, you'll play a vital role in supporting individuals with IDD, including those with Autism, in living self-directed, fulfilling lives. You&rsquo;ll build long-term relationships through ongoing case management, advocacy, and coordination of meaningful services. This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter.</div>
<div></div><div><b>Supports Coordinator - Case Manager Core Responsibilities</b></div>
<ul><li>Assess individual strengths, needs, and life goals</li>
<li>Develop person-centered plans in collaboration with the individual and their circle of support</li>
<li>Coordinate services that align with individuals&rsquo; goals and ensure timely access to supports</li>
<li>Monitor service delivery and adjust supports to remain responsive and effective</li>
<li>Document all activities and communications according to regulatory and agency standards</li>
<li>Support families with tools and guidance to promote informed decision-making</li>
<li>Engage in ongoing professional development and training</li>
</ul><div><b>What You Bring</b></div>
<ul><li>Bachelor&rsquo;s degree with at least 12 credits in social sciences (e.g., social work, psychology, sociology, criminal justice); OR</li>
<li>A minimum of 12 credits in social sciences <i>plus</i> 2 years of related experience in human services</li>
<li>Ability to work independently and manage a dynamic caseload</li>
<li>Strong interpersonal, organizational, and communication skills</li>
<li>A valid driver&rsquo;s license and reliable transportation</li>
</ul><div><b>Who Thrives in This Role</b><br>
We&rsquo;ve found that people who are:</div>
<ul><li>Empathetic and adaptable</li>
<li>Collaborative and communicative</li>
<li>Self-motivated and reliable</li>
</ul><div>Team players with a deep sense of accountability</div>
<div>&hellip;tend to thrive in this role. Whether you&rsquo;re just starting out or building on prior experience, we have a place for you.</div>
<div></div><div><b>Employee Benefits</b></div>
<div>Team members in this role are eligible for SAM&rsquo;s comprehensive <b>Total Rewards</b> benefits package, which includes:</div>
<ul><li>Generous paid time off and sick leave</li>
<li>Employer matching 401k &ndash; up to 5%</li>
<li>Recognition and wellness initiatives and rewards</li>
<li>Scheduled annual increases and longevity bonuses</li>
<li>Healthcare and insurance options with employee contributions</li>
</ul><div>In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.</div>
<div></div><div><b>Location &amp; Schedule</b><br>
This position is based in <b><i>Huntingdon County, PA</i></b>. Work is primarily community-based with remote flexibility.</div>
<div></div><div>Office hours are Monday through Friday, 8:30 AM to 4:30 PM.</div>
<div></div><div>We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.</div></div></div><div></div>

Supports Coordinator - Developmental Disabilities Services

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