support services manager

Aldar Academies

<div><p>Al Ghad Charter School is an American Curriculum school in the beautiful city of Abu Dhabi. With our globally recognized and admired curriculum, dedicated and passionate practitioners and outstanding teaching and learning, Al Ghad Charter School is a great place to work. It has an exciting, diverse, and progressive learning community that is committed to fulfilling the National Agenda for our Emirati students. Our learning culture is under pinned by our mission statement, Excite, Challenge, empower allowing all students to thrive.
</p><p>As a member of the school senior leadership team, directly supporting the Principal the Operations &amp; Support Services Manager (OSM) will be fully responsible to effectively lead all Operations, Administration &amp; Support Service-related activities and ensure the school(s) complies with all Aldar Education Policy, procedures, HSE, Audit and Regulatory directives within daily school operations.
</p><p>The incumbent will continuously strive to exceed internal &amp; external customer expectations, capitalizing the economic profit and return on capital investment, while embracing the Aldar Education Core Values and assisting the principal in implementing process and policy which will ensure high quality and successful outcomes.
</p><p>The successful candidate will be a strong practitioner and coach, aligned with the school&rsquo;s core values and committed to supporting a culture of collaboration, growth, and impact.</p></div>
<br><div><p><b>Minimum Qualifications
</b></p><ul><li>Bachelors (BSc) in business related subject; or
</li><li>Related industry qualification, of graduate level, for the assigned functional area(s).
</li><li>Certificate of School Business Management/Facilities Management / NEBOSH or IOSH preferable.
</li></ul><p><b>Minimum Experience
</b></p><ul><li>At least 5 years&rsquo; experience in a senior level position within an education or service-oriented industry
</li></ul><p><b>Job Specific Knowledge &amp; Skills
</b></p><ul><li>Fluent English communication skills, written and oral
</li><li>Attention to detail with diligent follow up, and able to execute in a timely manner
</li><li>Skilled in multi-tasking and handling pressure
</li><li>Organizational ability, of self and others
</li><li>Forethought and forward planning (particularly as this relates to local Government compliance matters)
</li><li>Capable of influencing people and talented in networking with cultural sensitivity
</li><li>Good interpersonal skills
</li><li>Strong and consistent supervisory skills
</li><li>Commercial acumen
</li>Initiate effort and energy beyond the typical workday, where the tasks require additional commitment<br>
<li>
</li></ul><p></p><p><b>WHAT WE OFFER:
</b></p><p>Aldar Education offers an attractive remuneration package including medical &amp; life insurance, flights, and education benefits. Our employees have access to a wide network of professionals and opportunities to lead and contribute to training others as well as developing themselves.
</p><p>Aldar Education is keen to hear from like-minded, forward-thinking leaders who would welcome the challenges and opportunities that we have to offer.
</p><p>This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals to join our company.
</p><p><b>Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.</b></p></div>
<br><div><p><b>Main Duties:
</b></p><ul><li>To be responsible for the organisation and delivery of operations, administration and support service teams across the school(s). Implementing a 'service culture' and ensuring efficient, effective staff deployment and, with the principal, recruitment of high calibre candidates to join the Aldar Education operations and support service teams.
</li><li>To support and advise the Principal, Senior Leadership and Aldar Education HQ on operational, financial and HSE matters and be accountable for their effectiveness using robust performance management systems.
</li><li>To implement processes and provide strategic guidance to the Principal, Senior Leadership and Aldar Education HQ on Audit and Regulatory Compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits.
</li><li>To ensure that all operations and support service staff are supported with high quality continuous professional development and training which contributes to the development and achievements of the school.
</li>To support the principal in achieving the key strategic objectives for the school through formulating and leading on specific aspects of the school business and/or improvement plan as they relate to operations and support services.<br>
<li>
</li></ul><p></p><p><b>Specific Duties:
 </b></p><p><b>General Operations
</b></p><ul><li>To support the principal in implementing the agreed business strategy for the School.
</li><li>Development and implementation of policies, systems, processes and student safeguarding measures in conjunction with the Aldar Education HQ ensuring all new policy and processes are school focused prior to implementation throughout the group.
</li><li>Be contactable outside of normal School hours, available to attend site to support the Operations Team when required in line with the Aldar Education Critical Incident Response Protocols.
</li></ul><p><b>Leadership and Management
</b></p><ul><li>Develop the performance and efficient working hours of the administration and support service teams to ensure high standards of service are maintained throughout the School(s) and that all teams provide a collegial efficient and effective service culture.
</li><li>Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained.
</li><li>Lead the recruitment, professional development, appraisal and training of all Operations &amp; Support Service staff ensuring that each member of the team undergoes an individual development plan to help the school in building a high-performance team.
</li></ul><p><b>Finance, Commercial and Procurement
</b></p><ul><li>To support the principal in monitoring all relevant budgets and expenditure, particularly operational costs, ensuring the school always receives best value and service.
</li><li>Continually reviewing opportunities for shared resource, cost and/or services across those schools they hold responsibility for to ensure that the schools benefit from improved access to service teams and physical resources (ie support staff, transport etc).
</li><li>Ensure Delegation of Authority processes and procedures are followed at all times.
</li></ul><p><b>Relationship and Stakeholder Management
</b></p><ul><li>Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education Core Values.
</li><li>Ensure that schools are fully compliant with local government authority regulations to safeguard against fines of any nature as a result of non-renewal of contracts at school level.
</li><li>Ensure all internal and external audits are effectively coordinated and that actions arising from such audits are completed in a timely and appropriate manner.
</li><li>Understand the effects and implications of government policies, legislation and directives, developing effective strategies for current initiatives and long-term educational trends and developments.
</li></ul><p><b>Health, Safety &amp; Environment
</b></p><ul><li>To act as the responsible person for HSE effectiveness and ensure the School complies with current Health &amp; Safety legislation and/or guidelines as issued by Aldar Education HQ advising the School Leadership team accordingly.
</li><li>To drive a positive and proactive health and safety culture throughout their teams and act as a champion for health and safety.
</li><li>To support the principal in establishing school specific health, safety and environmental related aims and objectives and ensuring that they are delivered within the required timelines.
</li><li>Ensure all internal and external health, safety and environmental related audits are effectively coordinated and that actions arising from such audits are completed in a timely and appropriate manner.
</li><li>Ensure all health, safety and environmental related inspections are completed in line with the Aldar Education standards and any actions arising from such inspections are completed in a timely and appropriate manner
</li><li>To support the effective delivery of a health and safety committee within the school, which meets on a monthly basis.</li></ul></div>

Manager - Operations & Support Services - Al Ghad Charter School

QualityKiosk

<p></p><div><div><div><div><div><div><div><ul>CE (Support Services)Hyderabad</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
20 Aug 2025</div></div></div><div><div><div>
End Date</div><div>
19 Oct 2025</div></div></div><div><div><div>
Required Experience</div><div>
17 - 18 Years</div></div></div></ul></div></div></div></div></div></div></div><p></p><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Designation</p><p>
Delivery Manager</p></div><div><p>
Closing Date</p><p>
19 Oct 2025</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
MainBU</p><p>
Reliability Engineering</p></div><div><p>
Sub BU</p><p>
CE (Support Services)</p></div><div><p>
Country</p><p>
India</p></div><div><p>
Region</p><p>
India</p></div><div><p>
State</p><p>
Telangana</p></div><div><p>
City</p><p>
Hyderabad</p></div><div><p>
Working Location</p><p>
Hyderabad</p></div><div><p>
Client Location</p><p>
NA</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div></div><div><div>
 APM
</div><p>APPDYNAMICS
</p></div></div><div><p>Highest Education</p><p>
No data available
</p></div><div><p>CERTIFICATION</p><p>
No data available
</p></div><div><p>Working Language</p><p>
No data available
</p></div></div></div></div><div><div><div><div>JOB DESCRIPTION</div></div><p>
Hands on experience of APM (Application Performance Monitoring) &gt; Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM &gt; Experience on Ticketing tool like Service Now, Jira, ITSM &gt; Good Knowledge of SQL and Linux and Basic understanding of Java &gt; Basic understanding of Incident Management Process and Lifecycle &gt; Basic understanding of SLA/KPIs &gt; Basic knowledge of Microsoft Excel and Power Point &gt; Good Decision making, analytical and time management skills. &gt; Multitasking abilities &gt; Ability to work from office. &gt; Ability to commute to office on self-basis. &gt; Excellent communication skills &gt; Flexibility to work in 24/7 shifts &gt; Providing RCA for Incidents and preparing chronology. &gt; Supporting Application Team with SR and extracting result from Database as required.</p></div></div></div></div><p></p>

Delivery Manager

Shear International Co. Ltd

<p><br><strong>Job Overview</strong><br>Shear International Co. Ltd is seeking a highly motivated and experienced <strong>Shared Services Manager</strong> to join our team in <strong>Jeddah, Saudi Arabia</strong>. This is a <strong>full-time</strong> position offering an exciting opportunity to lead and optimise our shared services operations. The Shared Services Manager will be responsible for overseeing a variety of critical functions, ensuring efficient and effective service delivery across the organisation. This role requires strong leadership, communication, and analytical skills, as well as a proven track record of success in shared services management.<br><br><strong>Responsibilities</strong><br>* Manage and oversee the daily operations of various shared services functions, including but not limited to HR, IT, and administration.<br>* Develop and implement strategies to improve efficiency, reduce costs, and enhance service quality across all shared service functions.<br>* Lead and motivate a team of shared services professionals, providing guidance, support, and development opportunities.<br>* Establish and monitor key performance indicators (KPIs) to track performance and identify areas for improvement.<br>* Collaborate with stakeholders across the organisation to understand their needs and ensure service delivery meets their requirements.<br>* Implement and maintain robust processes and controls to ensure compliance with relevant regulations and company policies.<br>* Stay up-to-date with industry best practices and emerging trends in shared services management.<br>* Prepare and present regular reports to senior management on the performance of shared services operations.<br><br><strong>Qualifications</strong><br>* Bachelor's degree in business administration, Management, or a related field.<br>* 10 years' experience in a Shared Services Management role, preferably within a multinational organization.<br>* Strong leadership, communication, and interpersonal skills.<br>* Excellent analytical and problem-solving abilities.<br>* Experience with implementing process improvements and driving efficiency gains.<br>* Proficiency in relevant software and technologies.<br>* Knowledge of relevant industry regulations and best practices.<br>* Ability to work effectively in a fast-paced and dynamic environment.<br><br><br>&nbsp;</p>

Shared Services Manager

nineDots.io

<div>
 <p>
  Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you&rsquo;ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a hands-on leadership role with real impact. You&rsquo;ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you&rsquo;ll be the bridge between customers, technical teams, and senior management when it matters most.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role:
  </strong>
 </p>
 <p>
  As SMC Manager, you&rsquo;ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You&rsquo;ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you&rsquo;ll keep the team running smoothly and services performing at their best.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <p>
  &bull; Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
 </p>
 <p>
  &bull; Monitoring infrastructure across voice, data, internet, and enterprise platforms.
 </p>
 <p>
  &bull; Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
 </p>
 <p>
  &bull; Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
 </p>
 <p>
  &bull; Maintaining accurate incident logs, metrics, and performance reports.
 </p>
 <p>
  &bull; Supporting change management by reviewing planned changes and assessing risk.
 </p>
 <p>
  &bull; Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
 </p>
 <p>
  &bull; Driving continuous improvement in monitoring, escalation, and resolution processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Need to Succeed:
  </strong>
 </p>
 <p>
  &bull; 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
 </p>
 <p>
  &bull; Strong incident handling, escalation management, and SLA tracking skills.
 </p>
 <p>
  &bull; Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
 </p>
 <p>
  &bull; Background in tech operations, ISP, or managed services.
 </p>
 <p>
  &bull; ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.
 </p>
 <p>
  &bull; Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
 </p>
 <p>
  &bull; Excellent communication and leadership skills, with the ability to work under pressure.
 </p>
 <p>
  &bull; Bilingual (Arabic &amp; English) preferred, but strong non-Arabic speakers will also be considered.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s in It for You:
  </strong>
 </p>
 <p>
  &bull; Key leadership role in a mission-critical operations team.
 </p>
 <p>
  &bull; Competitive salary + annual bonus (based on performance).
 </p>
 <p>
  &bull; Opportunity to work at the center of enterprise tech service delivery.
 </p>
 <p>
  &bull; Lead and develop a skilled technical team in a collaborative environment.
 </p>
 <p>
  &bull; Influence processes and service assurance strategies at scale.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Next Steps:
  </strong>
 </p>
 <p>
  If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we&rsquo;d love to hear from you. Send your CV or get in touch in confidence to learn more.
 </p>
</div>


Service Management Center Manager

Saviynt

<div>
 <p>
  The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 </p>
 <p>
  <p>
   <br/>
  </p>
  <strong>
   WHAT YOU WILL BE DOING
  </strong>
  <ul>
   <li>
    <strong>
     Support issues
    </strong>
    : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
   </li>
   <li>
    <strong>
     Provide reports
    </strong>
    : Provide reports on the health of the customer's instance&nbsp;
   </li>
   <li>
    <strong>
     Assist with upgrades:
    </strong>
    Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
   </li>
   <li>
    <strong>
     Advocate for customers:
    </strong>
    Act as an escalation point for customer-submitted cases and requests&nbsp;
   </li>
   <li>
    <strong>
     Client Relationship Management
    </strong>
    : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
   </li>
   <li>
    <strong>
     Issue Resolution
    </strong>
    : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
   </li>
   <li>
    <strong>
     Customer Onboarding
    </strong>
    : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
   </li>
   <li>
    <strong>
     Performance Monitoring
    </strong>
    : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
   </li>
   <li>
    <strong>
     Cross-Functional Collaboration
    </strong>
    : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
   </li>
   <li>
    <strong>
     Account Management
    </strong>
    : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
   </li>
   <li>
    <strong>
     Feedback Collection
    </strong>
    : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
   </li>
   <li>
    <strong>
     Proactive Engagement
    </strong>
    : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
   </li>
   <li>
    <strong>
     Documentation and Reporting:
    </strong>
    Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
    <br/>
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   WHAT YOU BRING
  </strong>
  <ul>
   <li>
    <strong>
     Communication Skills:
    </strong>
    Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
   </li>
   <li>
    <strong>
     Problem-Solving
    </strong>
    : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
   </li>
   <li>
    <strong>
     Time Management
    </strong>
    : Excellent organizational skills to manage multiple accounts and priorities simultaneously
   </li>
   <li>
    <strong>
     Customer-Centric Mindset
    </strong>
    : A commitment to delivering exceptional customer service and fostering positive relationships
   </li>
   <li>
    <strong>
     Analytical Skills
    </strong>
    : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
   </li>
   <li>
    <strong>
     Adaptability
    </strong>
    : Flexibility to adapt to changing customer needs and dynamic work environments
   </li>
   <li>
    <strong>
     Team Collaboration
    </strong>
    : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
   </li>
   <li>
    <strong>
     Empathy and Patience
    </strong>
    : Understanding customer frustrations and addressing them with patience and sensitivity
   </li>
   <li>
    <strong>
     Education:
    </strong>
    Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
    <br/>
   </li>
  </ul>
 </p>
 <p>
  <br/>
 </p>
 <br/>
 <br/>
 TA Team
</div>


Support Account Manager

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview
</b></h2><p>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department Overview
</b></h2>Managed and Support Services Middle East and Africa
<h2 class="jobSectionHeader"><br>
<b>Job Description
</b></h2><p>The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
</p><p>This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
</p><p>This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
</p><p></p><p><b>Scope of Responsibilities / Expectations
</b></p><p></p><p><b><i>Operations
</i></b></p><ul><li>The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
</li><li>Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
</li><li>Manages sub-contractors deliverables and adherence against Customer contractual commitments
</li><li>Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
</li><li>Ensure a smooth transition from project implementation to warranty support and service delivery
</li><li>Manage the service contract renewal process for all assigned service agreements
</li></ul><p></p><p><b><i>Business Development
</i></b></p><ul><li>Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
</li><li>Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
</li><li>Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope , SLA&rsquo;s, commercial negotiations and contract set-up
</li></ul><h2 class="jobSectionHeader"><br>
<b>Basic Requirements
</b></h2><p><b>Personal skills, work and management style
</b></p><ul><li>Excellent communication skills in English (verbal, written and presentation).
</li><li>L ocal languages will be appreciated (Arabic or French)
</li><li>Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
</li><li>Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
</li><li>Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
</li><li>Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment
</li></ul><p></p><p><b>Security Clearance
</b></p><p>All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
</p><p></p><p>Travel will be no less than 50% of the time in the assigned region.
</p><p></p><p><b>Educational Background
</b></p><p>Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Travel Requirements
</b></h2>25-50%
<h2 class="jobSectionHeader"><br>
<b>Relocation Provided
</b></h2>None
<h2 class="jobSectionHeader"><br>
<b>Position Type
</b></h2>Experienced
<p></p><h2 class="jobSectionHeader"><b>Referral Payment Plan
</b></h2>No
<p></p><h2 class="jobSectionHeader"><b>Company
</b></h2>Motorola Solutions UK Limited-DDA
<p></p><p><b><i>EEO Statement
</i></b></p><p></p><p>Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
</p><p></p><p>We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Customer Support Manager

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is on the lookout for an experienced and dedicated SSOC Manager to lead our Security Operations Center (SOC). This critical role will oversee the monitoring, detection, and response to security incidents while managing a team focused on protecting our operational integrity and information assets. As the SSOC Manager, you will ensure we're primed to respond to threats and maintain a posture of continuous improvement within our security operations.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Manage and lead the Security Operations Center, ensuring effective 24/7 monitoring of security events and incidents.</li>
<li>Develop and implement processes for incident management and response, ensuring rapid resolution of security incidents.</li>
<li>Oversee the analysis of security alerts and incidents, providing guidance and support for incident handling and forensics.</li>
<li>Collaborate with IT, compliance, and other departments to ensure a unified incident response and security strategy.</li>
<li>Conduct regular threat assessments and vulnerability scans to identify and mitigate risks.</li>
<li>Provide leadership and mentorship to SOC analysts, fostering a culture of professional growth and development.</li>
<li>Establish and maintain relationships with external vendors and partners related to security operations.</li>
<li>Create and present reports on SOC activities, incident handling, and security performance metrics to senior management.</li>
<li>Stay updated on the latest security threats, trends, and technologies to enhance security operations.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Cybersecurity, Information Technology, or a related field; relevant certifications (CISSP, CISM, CEH, or equivalent) are a plus.</li>
<li>5-7 relevant years of experience in security operations, including 3+ years in a managerial or supervisory role.</li>
<li>In-depth knowledge of security monitoring tools, incident response methodologies, and security frameworks.</li>
<li>Experience with threat intelligence and vulnerability management tools.</li>
<li>Strong analytical and problem-solving skills, with a keen eye for detail.</li>
<li>Exceptional leadership and team-building capabilities.</li>
<li>Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.</li>
<li>Ability to thrive in a fast-paced and dynamic environment with competing priorities.</li>
</ul><p><b>Benefits</b></p><p>
Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !</p></div>

SSOC Manager (MAS7-20005065)

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