support services manager

City of Tacoma

<div><div><div><h2 class="jobSectionHeader">Position Description</h2></div> 
<div> 
The City of Tacoma Municipal Court is seeking a Court Support Services Unit Manager. This classification provides professional services for misdemeanant offenders for Tacoma Municipal Court in the areas of case management, intervention services, drug testing and sentencing alternatives. In addition, this classification interacts with probationers referred by the courts to various programs and services including monitored probation, alternative detention, and court monitoring. An incumbent receives direction from the Court Administrator and the Presiding Judge. 
Distinguishing Characteristics:
Individual Contributor: Assignment with regular interaction with senior department leadership as the department or city-wide designated/recognized and approved subject-matter expert for a unique function that requires significant expertise: typically is an industry-recognized expert by external groups such as industry groups, professional associations, educational institutions and possesses unique licenses or certifications others in the class do not possess; has delegated decision-making authority and management defers to this position for decision in area of expertise. May also include supervision of less than two (2) professional-level employees, leading other employees, or intermittent, project-based supervision. Focus of assignment is extensive and broad knowledge and skill within a particular field or function. Work involves assisting with policy development, leading high impact/high dollar projects, making operational and strategic recommendations, managing enterprise activities, and /or performing highly technical work with a high degree of impact and political risk. 
 
Management Track: First level of supervisory authority overseeing a formally designated unit of two (2) or more professional-level positions. Time is spent in work unit management including all of the following: budget management; directing, planning and coordinating assignments/projects; monitoring work quality; counseling employees; resolving issues and grievances; conducting performance evaluations and providing recommendations for hiring, terminations, discipline, salary actions. 
 
Responsibilities Include:<ul><li>
Maintains confidentiality and professional ethical standards required by state and federal statutes.</li><li>
Develops, plans, coordinates and implements new program activities and strategies to enhance the effectiveness of the Court Support Services Unit.</li><li>
Provides case management for program participants; schedules and facilitates meetings and group sessions, attends court hearings, assist with intake assessments, and provides guidance and support as needed. ??</li><li>
Collaborates with other community resources to maintain and develop positive working relationships.</li><li>
Provides services and programs that afford opportunities for offenders to change behavior; monitors compliance with pre-trial release or post-conviction orders, electronic home monitoring and jail; reports client compliance status to the court; resolves conflicts; and services as a liaison between the court and the probationer.</li><li>
Prepares grant applications and monitor current grant funding related to programs; research alternative and/or additional funding sources, completes and submits all required financial information, collect/compile data, and prepares progress reports connected to grant awards.?</li><li>
Evaluates the program&rsquo;s effectiveness and areas of improvement, monitors success rates, builds the program, performs research and analysis to provide recommendations for current and future program needs.</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div>Minimum Education 
Bachelor's degree in Sociology, Criminal Justice or Social Work required 
 
Minimum Experience 
4 years' experience in probation, criminal justice, social work or a related field that includes caseload management or criminal law 
 
Licensing, Certifications and Other Requirements 
Must successfully pass criminal background check 
Must join the Misdemeanant Probation Association (MPA) within 45 days of employment 
Must successfully complete the Misdemeanant Probation Counselor&rsquo;s Academy within six (6) months of employment as required by WAC 139-10-210 
Maintain continuing education credits, a minimum of eight (8) credits per year (Employer provided) 
As necessary, may require Washington State Driver's License</div> 
<div><h2 class="jobSectionHeader">Selection Process &amp; Supplemental Information</h2></div>
<div>City of Tacoma Commitment to Diversity and Inclusion 
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. 
 
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. 
 
Apply 
Interested individuals should apply online and attach a detailed resume and cover letter describing their responsibilities as it relates to this position. 
 
Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in an interview. Appointment is subject to passing a background check and fingerprinting. 
 
The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 
 
Compensation &amp; Benefits 
Pay Details: 
Hourly Rate: $58.70- $82.67 
Annual Rate: $122,096.00- $171,953.60 
 
Employee Benefits | City of Tacoma 
 
Get Assistance 
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement. 
 
For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes. 
 
Communication with the City of Tacoma 
We primarily communicate via email during the application process. Emails from tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.</div></div></div>

Court Support Services Unit Manager

RAISE Community

1. Responsibilities of the Positiona. Primary Responsibilities This position is to ensure all Refugee Support Services (RSS) are offered to all clients who are eligible for RSS. Clients are eligible for RSS services for 5 years from the date of their arrival in the United States.i. RSS Case Management<ul><li>Serve as the primary point of contact for RSS clients (eligible up to 5 years post-arrival)</li><li>Complete required reports in accordance with Missouri Office of Refugee Administration (MO-ORA) guidelines, including:</li><li>Family Self-Sufficiency Plans (semi-annual)</li><li>Ongoing updates to goals, barriers, budgets, and employment, etc.</li><li>Follow-up and program reports as required</li><li>Assist with quarterly, semi-annual, and annual reporting</li><li>Provide required RSS services and referrals, including:</li><li>Benefits support (SNAP, Medicaid, WIC, DFS)</li><li>School support (mtgs, translation coordination, special ed follow-up)</li><li>English language development (ELL program engagement)</li><li>Employment support (job search, workplace issues, benefits, advancement)</li><li>Housing support (landlord communication, address updates)</li><li>Maintain accurate case notes and records in all required databases</li><li>Monitor immigration status and refer for legal support when needed</li><li>Coordinate interpretation and transportation services</li></ul>b. Secondary Responsibilities<ul><li>Provide transportation for clients as needed (RAISE or personal vehicle with reimbursement)</li><li>Collaborate with the Case Management team and other departments</li><li>Attend weekly staff and team meetings, and complete required trainings</li><li>Other duties as assigned</li></ul>2. What You Bringa. Required Qualifications<ul><li>Strong verbal and written communication skills</li><li>Strong interpersonal and cross-cultural communication skills</li><li>Excellent organizational skills and attention to detail</li><li>Ability to manage multiple responsibilities in a fast-paced environment</li><li>Proficiency in Google Workspace and database systems</li><li>Commitment to confidentiality and professionalism</li><li>Empathy and ability to work with diverse populations, including individuals with limited English proficiency</li></ul>b. Preferred Qualifications<ul><li>Bachelor&rsquo;s degree (Social Work, International Studies, or related field preferred)</li><li>Experience in case management or social services</li><li>Experience working cross-culturally</li><li>Proficiency in a second language (e.g., Arabic, Dari, Spanish, Swahili, etc.)</li></ul>3. Reports To Resettlement Director4. Hours and Compensation<ul><li>This is a W2 position</li><li>Full-time hours: 32-40 hours per week</li><li>Pay: $20-$25 per hour, based on experience and qualifications</li><li>Payment: Monthly</li></ul>RAISE currently offers paid holidays and PTO but does not offer additional benefits such as health insurance, or retirement at this time.About RAISE Refugee And Immigrant Services &amp; Education (RAISE) is a local resettlement agency working as an affiliate of Global Refuge. We believe in the inherent value of every person, regardless of race, ethnicity, origin, tribe, or culture. We are committed to ensuring all individuals have access to the resources needed to build a new life..Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Mileage reimbursement</li><li>Paid time off</li></ul>Work Location: In person

Refugee Support Services Case Manager

Ten4

<div>
 
 
 
 
 
 OpDecision is Hiring!&nbsp;
 
 
 
 
 
 
 
 
 
 
 OpDecision, a Ten4 company, works with businesses to reduce their&nbsp;wireless bills,&nbsp;with average savings of over 40%. We also offer lifecycle management of wireless devices,&nbsp;providing world-class troubleshooting and activation services.
 
 
 
 
 
 
 
 
 
 The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for lifecycle management of our customer&rsquo;s wireless devices, including activating cell phones, ordering devices, basic troubleshooting, and more.&nbsp;
 
 
 OpDecision provides a great benefits package and 4 weeks of PTO to start!&nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Eight paid company holidays
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 PTO for your birthday
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Health/dental/vision insurance
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 401(k)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Tuition reimbursement/professional development
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Paid Parental Leave
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Room for growth
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 We are searching for a candidate that can work Monday through Friday with&nbsp;regular&nbsp;
 
 work hours of 8 am - 5 pm Eastern Time. This is a fully remote position with occassional in-office requirements.&nbsp;
 
 
 
 
 
 
 
 
 For payroll and tax purposes, candidates must live in the US from the following states: MD, NJ, FL, TX, AZ, PA, NC, CA.
 
 
 
 
 
 
 
 The starting pay range for this position is&nbsp;
 
 $70,000 - $85,000 per year
 
 ,&nbsp;depending on knowledge and experience. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunities.
 
 
 
 
 
 
 
 
 
 
 
 JOB TITLE:
 
 
 
 
 
 
 
 Wireless Help Desk Manager
 
 
 
 
 
 
 
 
 
 REPORTS TO:
 
 
 
 
 
 Director of Support Services
 
 
 
 
 
 
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 POSITION SUMMARY:
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 The&nbsp;Wireless Help Desk Manager oversees day-to-day operations
 
 
 
 
 
 
 of the Support Services team that provides Tier 1 mobility help desk services. This position is responsible for ensuring all internal, as well as vendor-facing and client-facing, processes are performed with accuracy, appropriate urgency, and professional communication. Additional key responsibilities include identifying opportunities for automation, cost savings, and customer service quality improvement. This role will oversee the training, coaching, and strategic processes of the Tier 1 team so they are able to successfully support our clients, hit deadlines, and achieve internal company goals. &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Monitor, troubleshoot&nbsp;and triage Assist client phone calls, emails, and tickets.&nbsp;
 
 
 
 
 
 
 </li>
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 Ensure the responsive end user help desk support for mobility-related services Monday through Friday 8:00 am &ndash; 5: 00 pm Eastern time.
 
 
 
 
 
 <ul>
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 Open,&nbsp;respond, track, and close all tickets in a timely manner.
 
 
 &nbsp;
 
 
 </li>
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 Escalate&nbsp;a ticket issue when appropriate.
 
 
 
 
 </li>
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 Assist with&nbsp;ordering and&nbsp;activating new lines of service, suspending lines of service, administrator upgrades or replacement devices, add or remove features through the AT&amp;T, Verizon, T-Mobile, etc.&nbsp;Premier Portals.
 
 
 &nbsp;
 
 
 </li>
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 Promptly update&nbsp;the internal&nbsp;customer ticketing system.
 
 
 &nbsp;
 
 
 </li>
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 Learn each Assist account to properly support their needs and goals.
 
 
 &nbsp;
 
 
 </li>
 <li>
 
 
 
 
 Work closely with the Assist account managers to provide best practices discussed on monthly review calls.
 
 
 &nbsp;
 
 
 </li>
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 Attend one&nbsp;client&nbsp;audit review call per quarter.
 
 
 &nbsp;
 
 
 </li>
 </ul>
 </li>
 </ul>
 <ul>
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 Always accurately represent OpDecision and services in a professional manner.
 
 
 &nbsp;
 
 
 
 
 </li>
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 Provide excellent customer service&nbsp;in all aspects of the relationship&nbsp;with our clients including, but not limited to addressing service issues, fact gathering, and providing timely updates and resolutions.
 
 
 &nbsp;
 
 
 
 
 </li>
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 Provide management, training, and guidance to Tier 1 Support Specialists
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Participate in the establishment of clear and measurable goals.
 
 
 
 
 
 
 </li>
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 Provide a positive, upbeat, and motivating presence for the team.
 
 
 
 
 
 
 </li>
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 Identify individual team member growth or challenge areas including conducting required performance reviews and providing positive mentorship.
 
 
 
 
 
 
 </li>
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 Manage, share, update and support company policies and culture, Help Desk SOP, SLA compliance, knowledge of the Wizard capabilities, ForgeOS tickets and client knowledge base, and carrier portals.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Collaborate with peers sharing knowledge of B360 and Opus order processing.
 
 
 
 
 
 </li>
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 Create and monitor appropriate metrics and KPI&rsquo;s for team performance.
 
 
 
 
 </li>
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 Review and approve PTO requests from team and other HRIS functions.
 
 
 
 
 
 
 </li>
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 Ensure appropriate coverage/scheduling of Tier 1 Support Specialists
 
 
 
 
 
 
 </li>
 </ul>
 </li>
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 Provide backup support to team members as needed.
 
 
 &nbsp;
 
 
 
 
 </li>
 </ul>
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 Keep Directors/executive level informed at least weekly on progress of new hires.
 
 
 
 
 
 </li>
 </ul>
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 Perform&nbsp;other duties and responsibilities as assigned.&nbsp;
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 
 
 
 
 
 
 :
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
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 <li>
 
 
 
 
 
 
 
 Minimum 2 years&rsquo; experience managing direct reports.
 
 
 
 
 
 
 
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 High school diploma or general education degree (GED) required, Associate&rsquo;s&nbsp;or Bachelor&rsquo;s&nbsp;Degree preferred.
 
 
 
 &nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 
 
 Minimum 2 years&rsquo; experience working in ZOHO Desk,&nbsp;ServiceNow&nbsp;or other ticketing-based solutions is required.
 
 &nbsp;
 
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 M
 
 inimum 2 years mobile carrier experience such as&nbsp;Verizon Wireless, AT&amp;T Wireless, T-Mobile etc. is
 
 preferred
 
 .
 
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Understanding of&nbsp;Microsoft Office, particularly Excel.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Must be customer-service oriented.
 
 
 &nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Strong&nbsp;communication&nbsp;skills with ability to follow&nbsp;up clearly and effectively with others over the phone and email.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to meet SLA deadlines in a fast-paced environment.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Positive outlook and ability to influence and motivate teams.
 
 
 
 
 </li>
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 Must possess a strong sense of urgency and attention to detail.
 
 
 &nbsp;
 
 
 
 
 </li>
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 Demonstrated ability to prioritize multiple tasks to meet deadlines.
 
 
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 </li>
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 Demonstrated ability to work independently and interact in a collaborative manner with other team members.
 
 
 &nbsp;
 
 
 
 
 </li>
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 Strong critical thinking and problem-solving skills required.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Occasional travel&nbsp;as&nbsp;needed.
 
 
 
 &nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Must&nbsp;be authorized to&nbsp;work in the United States for any employer.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Must be able to read,&nbsp;write,&nbsp;and speak English proficiently.&nbsp;
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 About Ten4 &amp;&nbsp;OpDecision
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 Since 1997, Ten4&nbsp;(previously known as Distributed Computing&nbsp;or DCi) has been focused on business communications, specializing nationwide&nbsp;in both wired and wireless voice and data networks, billing&nbsp;services,&nbsp;and&nbsp;support&nbsp;monitoring. Ten4&rsquo;s mission&nbsp;is to help&nbsp;multi-site, multi-state&nbsp;clients deploy effective,&nbsp;efficient,&nbsp;and easy-to-use&nbsp;telecom management&nbsp;solutions.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 Equal Employment Opportunity Policy
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 Ten4&nbsp;provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,&nbsp;compensation,&nbsp;and training.
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 &nbsp;
</div>

Help Desk Manager - Mobile Devices

Infor

<div><div><div><div><div><div><h3 class="jobSectionHeader">General information
</h3></div></div><div><div><div><div>Country
</div><div>Egypt
</div></div><div><div>City
</div><div>Cairo
</div></div><div><div>Job ID
</div><div>48881
</div></div><div><div>Department
</div><div>Infor Consulting Services
</div></div><div><div>Experience Level
</div><div>MID_SENIOR_LEVEL
</div></div><div><div>Employment Status
</div><div>FULL_TIME
</div></div><div><div>Workplace Type
</div><div>Hybrid
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Description &amp; Requirements
</h3></div></div><div><div><div><div>As an Associate Service Delivery Manager (ASDM), you will oversee the execution and governance of lower complexity, smaller ACV Infor Managed Services agreement.
You will serve as the primary customer liaison for managed services, handling inquiries and facilitating swift issue resolution. Collaboration with diverse IMS stakeholders&mdash;Operations, Resource Management, Financial Services, Technical and Functional Support&mdash;is crucial.
Responsibilities:<ul><li>
Serve as the key interface between customers and project teams to promptly address and coordinate all contractual matters.</li><li>
Resolve complex customer inquiries by applying analytical and problem-solving skills to deliver optimal business solutions.</li><li>
Independently manage core ITIL processes such as Incident Management, Change Management, and Problem Management with minimal supervision.</li><li>
Manage account margin using standardized reporting tools paired with understanding of specific delivery needs of the account and appropriate staffing levels.</li><li>
Oversee contract administration, ensuring compliance with existing terms as well as change orders and agreement renewals.</li><li>
Monitor service delivery performance, consistently reviewing reports with key customer contacts to showcase value of services and partnership provided.</li><li><ul><li>Collaborate with customer leadership to define and execute a support plan focused on cost-effective, quality delivery that allows customer to experience the full benefits of the adopted Infor products.</li></ul></li><li>
Maintain up-to-date operational documentation, utilize reporting tools, and prepare detailed reports for customers and internal teams.</li><li>
Required Skills &amp; Qualifications:</li><li>
Experience in professional services environment, working in technical service delivery or systems process consulting.</li><li>
Excellent organizational and time management skills, with a client-oriented mindset and a proactive approach to personal growth.</li><li>
Fluent English communication skills (oral and written).</li><li>
Deep understanding of corporate business practices, contract management principles, and strong analytical capabilities.</li><li>
Ability to perform under pressure, meet deadlines, and consistently deliver quality service.</li><li>
Preferred Qualifications:</li><li>
Project Management and ITIL Foundation v4 certifications are advantageous.</li><li>
Experience in roles such as Service Operations Manager or Service Delivery Manager is a plus.</li><li>
Prior background in Account Management or Consulting Management is desirable.</li></ul> 
</div></div><div></div><div><div> 
<div>About Infor</div><div></div><div><div><div> 
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn&rsquo;t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you&rsquo;re not just building a career. you&rsquo;re helping to build what&rsquo;s next.</div><div></div><div> 
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div><div></div><div> 
For more information visit www.infor.com</div></div></div> 
<div></div>
</div></div><div><div><div>Our Values</div><div></div><div><div><div> 
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management&trade; (PBM&trade;) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.</div><div></div><div> 
We have a relentless commitment to a culture based on PBM&trade;. Informed by the principles that allow a free and open society to flourish, PBM&trade; prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.</div><div></div><div> 
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.</div><div></div><div> 
Fraud Awareness</div><div></div><div> 
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.</div><div></div><div> 
Fraud Privacy Policy</div><div></div><div> 
We value your privacy at Infor.</div></div></div></div></div></div></div></div></div></div></div><div></div>

Service Delivery Manager, Associate

IMT Insurance

<div>WHO WE ARE
IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That&rsquo;s over 140 years!
Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory &ndash; Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.
IT SUPPORT MANAGER
IMT Insurance is now hiring for an IT Support Manager within our Network Services department. As an IT Support Manager, you will be responsible for leading all IT Help Desk support activities for IMT Insurance&rsquo;s employee group. You will do this with a small dedicated team across various technologies like Microsoft Windows, O365, macOS, iPadOS, Azure, Active Directory, Zoom, etc.. The team is responsible for all onboarding and offboarding of employees. This group also cross trains to cover Operations Support functions, including 1st and 2nd shift. You will facilitate employee development by coaching, motivating, and leading by example to obtain new skill sets, knowledge and troubleshooting techniques. This is a hands-on working manager position. You will manage vendor relations for products associated with end user&rsquo;s computer systems having an impact on IT's yearly budget. Apply online today!
A DAY IN THE LIFE
<ul><li>Provides oversite and escalation point for technical assistance and support related to computer systems, hardware, and software.</li>
<li>Demonstrated ability to maintain and own some smaller systems.</li>
<li>Provides direction and mentoring to Help Desk and Operations Support employees.</li>
<li>Assumes a lead role in training, documentation, and employee relations.</li>
<li>Makes sure there is adequate coverage on 1st and 2nd shift to perform vital functions.</li>
<li>Ensure that all help desk and operations support staff are cross trained in both areas to give greater employee flexibility.</li>
<li>Take an active role in support and production areas for direction and issues filling in where needed.</li>
<li>Be able to perform all functions of help desk or operations support staff.</li>
<li>Monitor department ticketing system to ensure issues are resolved in a timely manner and issues are handled appropriately.</li>
<li>Follow up with users on issues to continually improve the service delivered by the support group.</li>
<li>Ensure that the department processes are followed and up to date.</li>
<li>Maintain technical expertise and knowledge of current trends and techniques in the market.</li>
<li>Must support the IMT core values.</li>
<li>Manage vendor relationships including budgeting and negotiating agreements.</li>
<li>May manage other positions in the Network Services area outside of the Help Desk or Operations groups.</li>
</ul>
DESIRED QUALIFICATIONS
<ul><li>Associates degree with, or proven Help Desk Technician II or above comparable experience.</li>
<li>2+ years of IT Supervisor level experience preferred.</li>
<li>Proven Help Desk Technician II or above technical ability or comparable experience.</li>
<li>Comprehensive analytical and problem-solving skills required with the ability to be very detail oriented while maintaining accuracy.</li>
<li>Proven ability to lead others including delegation of work and guiding projects.</li>
<li>Ability to listen and communicate internally/externally to the customer, both verbally and in writing.</li>
<li>Ability to work well with others and consistently provide effective, timely and courteous service to the customer.</li>
<li>Ability to guide and provide proper advice to customers on products and functions.</li>
<li>Ability to prioritize the team&rsquo;s workload and simultaneously handle multiple projects.</li>
<li>Must understand system interrelations and adapt to work with any system.</li>
<li>Ability to perform physical activities of reaching, stretching, bending and moderate lifting.</li>
<li>Must possess the ability to work well with others.</li>
</ul>
BENEFITS &amp; PERKS
IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes learning and development opportunities and more! Below is a list of what IMT offers our employees:
<ul><li>Medical, dental, and vision insurance, AD&amp;D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, employee assistant program and additional voluntary benefits.</li>
</ul>
The salary range for this position is $83,000.00 - $145,000.00
Starting salary will depend on level of experience
This position is not eligible for tips or commission but may be eligible for additional bonuses
<ul><li>This position requires on-site working at our office in West Des Moines</li></ul>
WHAT DEFINES US
Our vision is to provide peace of mind in the moments that matter.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!</div>

IT Support Manager

Doha Cool and Fog W.L.L.

Ensuring all direct and indirect reports follow laid down policies and procedures regarding Health &amp; Safety, Security and Quality, Hygiene &amp; Food Safety standardsEffectively maintaining food and non-food raw materials, whilst achieving food cost % targets.Effectively balancing labour cost % against targets, with the needs of the business.Meeting standards as per approved OKRs and SLAs.Role Holder liaises regularly with the Operations Manager and other internal and external stakeholders, providing information and advice relevant to the areas of accountability.Interfaces with the Food Production and/or Pastry &amp; Bakery teams to ensure internal and external deadlines are met in servicing Manal clients.Interfaces with the Support Services teams to ensure internal and external deadlines are met in servicing Manal clients.Actively supports the Operations Manager and other internal and external stakeholders, in the monitoring, maintaining, and scheduling of all work processes.Ensuring all tasks are completed on time and in full across Stores, or Logistics and Transport.Supports the Operations Manager in ensuring that all the information, requirements and expectations of work processes are clearly communicated to department personnel.Ensure all direct and indirect reports complete their mandatory training courses.Develop direct and indirect reports through the annual performance appraisal system.Assists the GM in all reasonable requests in the absence of the Operations Manager.To identify allergen &ndash; cross contamination and implementation of control measures to reduce/ eliminate the risk.Always working safely to protect self and others around you, reporting all unsafe conditions and acts, and immediately reporting all accidents and incidents to your supervisor.Ensure safe storage and handling of materials.Implement safe lifting and material handling practices.Maintain proper warehouse safety conditions.Promote worker participation and consultation.Work Location: In person

Assistant Store Manager

Crothall Healthcare

<div>Salary: $50,000-$55,000
Other Forms of Compensation: Eligible for annual Bunus
Pay Grade: 10 
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
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Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service. 
Essential Duties and Responsibilities:<ul><li>
Establishes and annually reviews standards and work procedures for all staff.</li><li>
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.</li><li>
Assists in the hiring process; interview, hiring and training of new associates.</li><li>
Orients, develops, and supervises all supervisory/housekeeping staff.</li><li>
Conducts regular inspections and makes recommendations to the facility.</li><li>
Conducts monthly reporting of goals, accomplishments, and future plans.</li><li>
Provides staff education and continuous training.</li><li>
Communicates with staff, administration, and other departments.</li><li>
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)</li></ul> 
Qualifications:<ul><li>
4 years of support services, military, housekeeping, and/or facilities maintenance experience.</li><li>
At least 1 year of supervisory experience in support service related field with high customer/client contact.</li><li>
Ability to communicate effectively in written format and oral presentations.</li><li>
Ability to multi-task and establish priorities.</li><li>
Ability to maintain organization in a changing and stressful environment.</li><li>
Exhibit initiative, responsibility, flexibility, and leadership.</li><li>
Possess a thorough knowledge of contract administration and office procedures.</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.</li></ul></div></div></div>
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Crothall are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf 
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace. 
Req ID: 1532237
Crothall Healthcare
RANDY ERPELDING
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OPERATIONS MANAGER (EVS) 1st Shift - Washington, D.C.

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