support services manager

Mercy

<div><div><ul><li>Saint Louis, Missouri</li><li>
Non-Clinical Support</li><li>
Support Services</li><li>
Regular</li><li>
Full-time</li><li>
Mercy Hospital South</li><li>
JR242219</li></ul><div><div><div><div><div>
</div></div></div></div></div></div><div></div><div><div><h1 class="jobSectionHeader"><b>
Find Your Calling At Mercy!</b></h1><p></p>
The Assistant Manager of Support Services is responsible for patient transport, voice services, shuttle services, and Specialty Patient Equipment. This leader is responsible for daily operation, recruitment and retention, staffing and scheduling, ordering and receiving, and overall performance of the department. The Assistant Manager is the primary point of contact for this department within the facility, and in partnership with the Manager facilitates all communication regarding transport within the hospital amongst other pertinent teams (vendors, clinical staff, leaders, doctors, coworkers). Due to the nature of the department providing 24/7 staff to the hospital this leader can expect to work some flexible hours at times and should anticipate visiting each shift at an appropriate frequency to be determined with their leader.<p></p><h1 class="jobSectionHeader"><b>
Position Details:</b></h1><p></p><p><b>
Required Qualifications:</b></p><p>
Education: Associate degree or Certification in engineering, CIS, electricity, electronics, HVAC, refrigeration, or building maintenance.</p><p>
Experience: 5 years managing facility maintenance staff</p><p>
Licensure: Valid Driver&rsquo;s License for all Mercy locations</p><p></p><p><b>
Preferred Qualifications:</b></p><p>
Education: Bachelor&rsquo;s degree in engineering, Mechanical or Electrical preferred</p><p>
Experience: 8 years&rsquo; experience in Building Automation Systems, Energy Management or Facilities Management in a healthcare environment preferred. 6 years' proven supervisory, or management experience preferred.</p><p></p><p><b>
Other Skills, Knowledge, Abilities:
</b></p><p></p><p><b>Interpersonal and Communication Skills</b></p><ul><li>
Strong interpersonal and communication skills.</li><li>
Ability to build relationships at all organizational levels.</li></ul><p><b>
Technical Experience and Knowledge</b></p><ul><li>
Experience in building automation or energy management systems.</li><li>
Knowledge of building automation systems, utility management, maintenance protocols, regulatory standards, financial management, customer service principles, and strategic planning.</li></ul><p><b>
Problem-Solving and Flexibility</b></p><ul><li>
Flexibility and creativity in problem-solving.</li><li>
Ability to manage multiple initiatives, adapt to changing priorities, and make data-driven decisions.</li></ul><p><b>
Analytical and Judgment Skills</b></p><ul><li>
Excellent judgment and analytical skills.</li><li>
Attention to detail and analytical thinking.</li></ul><p><b>
Leadership and Innovation</b></p><ul><li>
Skills in communication, coaching, leadership, and innovation.</li><li>
Ability to conduct audits, ensure compliance, manage tasks efficiently, promote customer service, and think strategically to achieve business goals.</li></ul><p><b>
Technical Proficiency</b></p><ul><li>
Proficiency in HVAC, electrical systems, building maintenance.</li><li>
Proficient use of Microsoft Word, Excel, and Outlook.</li></ul><p><b>
Additional Job Description
</b></p><p><b>Minimum Qualifications:</b></p><p>
Education: High School diploma or equivalent</p><p></p><p><b>
Preferred Qualifications:</b></p><p>
Education: Bachelor&rsquo;s degree in health, business administration, or related field</p><p>
Experience: 3 years&rsquo; experience in leadership with direct employee oversight, patient transport experience in healthcare environment, 1 year healthcare experience</p><p></p><p><b>
Skills, Knowledge, Abilities:</b></p><p>
Strong computer skills</p><p>
Comfortable with technology</p><p></p><p><b>
Physical Requirements:</b></p><p>
Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis.</p><p>
Position requires prolonged standing and walking each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.</p><p></p><h1 class="jobSectionHeader"><b>
Why Mercy?</b></h1><p></p><p>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.</p><p></p><p>
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</p></div></div></div>

Assistant Manager-Support Services at Mercy Hospital South

Morrison Healthcare

<div><p><b>Salary: $66,300 - $67,000</b></p><p><b>
Other Forms of Compensation:</b>
</p><p><b>Pay Grade: </b>10</p><p></p><p><b><br>
Crothall Healthcare</b>, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p><b>Summary: </b>As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
</p><p></p><p><b>Essential Duties and Responsibilities:</b></p><ul><li>
Establishes and annually reviews standards and work procedures for all staff.</li><li>
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.</li><li>
Assists in the hiring process; interview, hiring and training of new associates.</li><li>
Orients, develops, and supervises all supervisory/housekeeping staff.</li><li>
Conducts regular inspections and makes recommendations to the facility.</li><li>
Conducts monthly reporting of goals, accomplishments, and future plans.</li><li>
Provides staff education and continuous training.</li><li>
Communicates with staff, administration, and other departments.</li><li>
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)</li></ul><p>
</p><p><b>Qualifications:</b></p><ul><li>
4 years of support services, military, housekeeping, and/or facilities maintenance experience.</li><li>
At least 1 year of supervisory experience in support service related field with high customer/client contact.</li><li>
Ability to communicate effectively in written format and oral presentations.</li><li>
Ability to multi-task and establish priorities.</li><li>
Ability to maintain organization in a changing and stressful environment.</li><li>
Exhibit initiative, responsibility, flexibility, and leadership.</li><li>
Possess a thorough knowledge of contract administration and office procedures.</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.</li><li>
Bachelor&rsquo;s degree is preferred.</li></ul></div></div></div><p><b>
Apply to Crothall today!</b></p><p><i>
Crothall is a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Associates at Crothall are offered many fantastic benefits.</b></p><br>
<p></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul><p>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf</p><p></p><p><b><br>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</b></p><p><b>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.</b></p><p></p><p><b><br>
Applications are accepted on an ongoing basis.</b></p><p><b>
Crothall maintains a drug-free workplace.</b></p><p></p><p><b><br>
Req ID: </b>1508694</p><p>
Compass Healthcare</p><p>
JANELLE C. ALLEN</p><p>
[[req_classification]]</p></div>

EVS/Housekeeping Manager - Split Shift - New York, NY

Crothall Healthcare

<div><p><b>Salary: $66,300 - $67,000</b></p><p><b>
Other Forms of Compensation:</b>
</p><p><b>Pay Grade: </b>10</p><p></p><p><b><br>
Crothall Healthcare</b>, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p><b>Summary: </b>As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
</p><p></p><p><b>Essential Duties and Responsibilities:</b></p><ul><li>
Establishes and annually reviews standards and work procedures for all staff.</li><li>
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.</li><li>
Assists in the hiring process; interview, hiring and training of new associates.</li><li>
Orients, develops, and supervises all supervisory/housekeeping staff.</li><li>
Conducts regular inspections and makes recommendations to the facility.</li><li>
Conducts monthly reporting of goals, accomplishments, and future plans.</li><li>
Provides staff education and continuous training.</li><li>
Communicates with staff, administration, and other departments.</li><li>
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)</li></ul><p>
</p><p><b>Qualifications:</b></p><ul><li>
4 years of support services, military, housekeeping, and/or facilities maintenance experience.</li><li>
At least 1 year of supervisory experience in support service related field with high customer/client contact.</li><li>
Ability to communicate effectively in written format and oral presentations.</li><li>
Ability to multi-task and establish priorities.</li><li>
Ability to maintain organization in a changing and stressful environment.</li><li>
Exhibit initiative, responsibility, flexibility, and leadership.</li><li>
Possess a thorough knowledge of contract administration and office procedures.</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.</li><li>
Bachelor&rsquo;s degree is preferred.</li></ul></div></div></div><p><b>
Apply to Crothall today!</b></p><p><i>
Crothall is a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Associates at Crothall are offered many fantastic benefits.</b></p><br>
<p></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul><p>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf</p><p></p><p><b><br>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</b></p><p><b>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.</b></p><p></p><p><b><br>
Applications are accepted on an ongoing basis.</b></p><p><b>
Crothall maintains a drug-free workplace.</b></p><p></p><p><b><br>
Req ID: </b>1510237</p><p>
Crothall Healthcare</p><p>
JANELLE C. ALLEN</p><p>
[[req_classification]]</p></div>

Janitorial Manager - Evenings - New York, NY

Canandaigua National Bank & Trust

<div><p><b>Service Manager</b><br>
<b>Canandaigua National Bank</b></p><p><b>
Location: Liverpool Bank Office</b></p><div><b>
What does a Service Manager do at Canandaigua National Bank?</b><div><div><div><div><p><br>
The Service Manager is responsible for day-to-day management of the Teller unit in a Branch Office. This position ensures that our Branch Offices can meet the financial services needs of its customers. Directly supervises all Tellers in the Branch in order to provide efficient and accurate paying and receiving services. The Service Manager also maintains and controls vault cash for the Teller unit. Additionally, this role works closely with the Community Office Manager in establishing and delivering specific service standards to achieve exceptional customer service.</p><p><b><i><br>
What competencies are needed to be successful in this role?</i></b></p><ul><li>
College degree or college coursework with an emphasis in a business or accounting curriculum, or equivalent work experience normally required.</li><li>
A minimum of 12 months of banking experience is required.<br>
</li><li>
Strong knowledge of bank operating policies and procedures</li><li>
Able to perform all Teller duties.</li><li>
High proficiency with a PC and associated programs (such as Microsoft Office)</li><li>
Exceptional customer service/sales experience.</li></ul><p><b><i><br>
What does a successful first year in this position look like?</i></b></p><ul><li>
Ensures all paying and receiving, balancing, and operational activities are done efficiently and according to policy.</li><li>
Assists in the selection of new personnel as appropriate.</li><li>
Makes provisions for the proper orientation and training of new personnel.</li><li>
Works with Tellers to ensure they meet quarterly requirements of the Retail Referral program.</li><li>
On time completion of all assigned performance reviews</li></ul><p><b><i><br>
What makes working at Canandaigua National Bank different?</i></b></p><p>
Our Core Values guide how we serve, lead, and grow alongside our community. By working <b>wholeheartedly</b>, feeling <b>empowered,</b> acting with <b>courage,</b> being <b>authentic,</b> and serving with a <b>noble</b> spirit, <b>WE CAN</b> fortify healthy lives by doing what's right for our customers and the community.</p><p>
Our culture nurtures passionate employees and offers great rewards including:</p><ul><li>
Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.</li><li>
Paid holidays, vacation, and sick time.</li><li>
Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).</li><li>
Training &amp; development opportunities.</li><li>
Tuition assistance.</li><li>
Community focused volunteer opportunities.</li><li>
Award winning wellness program that promotes a solid work/life balance.</li><li>
Banking perks and discount programs.</li></ul><p>
 Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.</p><p>
 As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran&rsquo;s status, religion, disability, sexual orientation, education, and culture.</p><p>
Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!</p><p></p><p><br>
Compensation range - $21-$24.00/hr</p><p><br>
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.</p><p></p><p><i><br>
Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.</i></p></div></div></div></div></div></div><p></p>

Service Manager (Liverpool)

<div><p><b>Salary: $53,000-55,000</b></p><p><b>
Other Forms of Compensation:</b>
</p><p><b>Pay Grade: </b>10</p><p></p><p><b><br>
Crothall Healthcare</b>, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p><b>Summary: </b>As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
</p><p></p><p><b>Essential Duties and Responsibilities:</b></p><ul><li>
Establishes and annually reviews standards and work procedures for all staff.</li><li>
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.</li><li>
Assists in the hiring process; interview, hiring and training of new associates.</li><li>
Orients, develops, and supervises all supervisory/housekeeping staff.</li><li>
Conducts regular inspections and makes recommendations to the facility.</li><li>
Conducts monthly reporting of goals, accomplishments, and future plans.</li><li>
Provides staff education and continuous training.</li><li>
Communicates with staff, administration, and other departments.</li><li>
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)</li></ul><p>
</p><p><b>Qualifications:</b></p><ul><li>
4 years of support services, military, housekeeping, and/or facilities maintenance experience.</li><li>
At least 1 year of supervisory experience in support service related field with high customer/client contact.</li><li>
Ability to communicate effectively in written format and oral presentations.</li><li>
Ability to multi-task and establish priorities.</li><li>
Ability to maintain organization in a changing and stressful environment.</li><li>
Exhibit initiative, responsibility, flexibility, and leadership.</li><li>
Possess a thorough knowledge of contract administration and office procedures.</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.</li><li>
Bachelor&rsquo;s degree is preferred.</li></ul></div></div></div><p><b>
Apply to Crothall today!</b></p><p><i>
Crothall is a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Associates at Crothall are offered many fantastic benefits.</b></p><br>
<p></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul><p>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf</p><p></p><p><b><br>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</b></p><p><b>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.</b></p><p></p><p><b><br>
Applications are accepted on an ongoing basis.</b></p><p><b>
Crothall maintains a drug-free workplace.</b></p><p></p><p><b><br>
Req ID: </b>1510088</p><p>
Crothall Healthcare</p><p>
CINDY SWIDERSKI</p><p>
[[req_classification]]</p></div>

ENVIRONMENTAL SERVICES MANAGER, 2ND SHIFT

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
This role will also cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Other</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
11-Feb-2026</p></div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
This role will also cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Jeddah</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
18-Feb-2026</p></div></div></div></div></div><div></div>

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