support services manager

City of Tacoma

<div><div><div><h2 class="jobSectionHeader">Position Description</h2></div> 
<div> 
The City of Tacoma Municipal Court is seeking a Court Support Services Unit Manager. This classification provides professional services for misdemeanant offenders for Tacoma Municipal Court in the areas of case management, intervention services, drug testing and sentencing alternatives. In addition, this classification interacts with probationers referred by the courts to various programs and services including monitored probation, alternative detention, and court monitoring. An incumbent receives direction from the Court Administrator and the Presiding Judge. 
Distinguishing Characteristics:
Individual Contributor: Assignment with regular interaction with senior department leadership as the department or city-wide designated/recognized and approved subject-matter expert for a unique function that requires significant expertise: typically is an industry-recognized expert by external groups such as industry groups, professional associations, educational institutions and possesses unique licenses or certifications others in the class do not possess; has delegated decision-making authority and management defers to this position for decision in area of expertise. May also include supervision of less than two (2) professional-level employees, leading other employees, or intermittent, project-based supervision. Focus of assignment is extensive and broad knowledge and skill within a particular field or function. Work involves assisting with policy development, leading high impact/high dollar projects, making operational and strategic recommendations, managing enterprise activities, and /or performing highly technical work with a high degree of impact and political risk. 
 
Management Track: First level of supervisory authority overseeing a formally designated unit of two (2) or more professional-level positions. Time is spent in work unit management including all of the following: budget management; directing, planning and coordinating assignments/projects; monitoring work quality; counseling employees; resolving issues and grievances; conducting performance evaluations and providing recommendations for hiring, terminations, discipline, salary actions. 
 
Responsibilities Include:<ul><li>
Maintains confidentiality and professional ethical standards required by state and federal statutes.</li><li>
Develops, plans, coordinates and implements new program activities and strategies to enhance the effectiveness of the Court Support Services Unit.</li><li>
Provides case management for program participants; schedules and facilitates meetings and group sessions, attends court hearings, assist with intake assessments, and provides guidance and support as needed. ??</li><li>
Collaborates with other community resources to maintain and develop positive working relationships.</li><li>
Provides services and programs that afford opportunities for offenders to change behavior; monitors compliance with pre-trial release or post-conviction orders, electronic home monitoring and jail; reports client compliance status to the court; resolves conflicts; and services as a liaison between the court and the probationer.</li><li>
Prepares grant applications and monitor current grant funding related to programs; research alternative and/or additional funding sources, completes and submits all required financial information, collect/compile data, and prepares progress reports connected to grant awards.?</li><li>
Evaluates the program&rsquo;s effectiveness and areas of improvement, monitors success rates, builds the program, performs research and analysis to provide recommendations for current and future program needs.</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div>Minimum Education 
Bachelor's degree in Sociology, Criminal Justice or Social Work required 
 
Minimum Experience 
4 years' experience in probation, criminal justice, social work or a related field that includes caseload management or criminal law 
 
Licensing, Certifications and Other Requirements 
Must successfully pass criminal background check 
Must join the Misdemeanant Probation Association (MPA) within 45 days of employment 
Must successfully complete the Misdemeanant Probation Counselor&rsquo;s Academy within six (6) months of employment as required by WAC 139-10-210 
Maintain continuing education credits, a minimum of eight (8) credits per year (Employer provided) 
As necessary, may require Washington State Driver's License</div> 
<div><h2 class="jobSectionHeader">Selection Process &amp; Supplemental Information</h2></div>
<div>City of Tacoma Commitment to Diversity and Inclusion 
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. 
 
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. 
 
Apply 
Interested individuals should apply online and attach a detailed resume and cover letter describing their responsibilities as it relates to this position. 
 
Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in an interview. Appointment is subject to passing a background check and fingerprinting. 
 
The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 
 
Compensation &amp; Benefits 
Pay Details: 
Hourly Rate: $58.70- $82.67 
Annual Rate: $122,096.00- $171,953.60 
 
Employee Benefits | City of Tacoma 
 
Get Assistance 
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement. 
 
For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes. 
 
Communication with the City of Tacoma 
We primarily communicate via email during the application process. Emails from tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.</div></div></div>

Court Support Services Unit Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments. 
The Soft Services Manager is responsible for leading, coordinating, and governing the delivery of soft facilities management services within the Staff Accommodation portfolio, ensuring a safe, resident‑focused, and high‑quality living environment across mobilisation, launch, and steady‑state operations.
The role acts as the client‑side owner and integrator for soft services, ensuring that service partners deliver consistent, compliant, and cost‑effective services aligned with approved standards, policies, and performance expectations. Working under the strategic direction of the Facilities Management Senior Manager, the Soft Services Manager translates operational strategy into day‑to‑day service excellence, operational stability, and continuous improvement. 
Applications closing on the 26th of April 2026.
Key Responsibilities:
1. Operational Readiness &amp; Mobilisation<ul><li>
Own and deliver the soft services readiness plan, covering people, processes, systems, and service partners, aligned with handover, occupancy, and operational milestones.</li><li>
Ensure all soft services are fully mobilised and operationally ready for day‑one occupancy and phased handovers.</li><li>
Coordinate mobilisation activities across multiple service streams to support scalable future phases.</li></ul>
2. Operating Model &amp; Service Integration<ul><li>
Establish and embed the soft services operating model across residential, communal, and amenity spaces.</li><li>
Ensure effective integration between soft services, hard FM, property management, community operations, and support functions.</li><li>
Define service interfaces, escalation paths, and coordination mechanisms to support efficient daily operations.</li></ul>
3. Handover, Acceptance &amp; Commissioning<ul><li>
Support handover activities to ensure facilities are operationally usable, safe, and resident‑ready, not just technically complete.</li><li>
Contribute to acceptance criteria relevant to soft services, hygiene, safety, and resident experience.</li><li>
Support defect identification, tracking, and resolution related to resident‑facing areas and amenities.</li></ul>
4. Service Provider Oversight &amp; Performance Management<ul><li>
Act as the primary point of contact for soft services delivery and performance governance.</li><li>
Monitor service delivery against agreed KPIs, service levels, and quality standards.</li><li>
Review performance reports, inspections, audits, and corrective action plans.</li><li>
Escalate service risks, non‑performance, or compliance issues through defined governance channels.</li></ul>
5. Resident Experience &amp; Community Operations<ul><li>
Own and maintain resident experience standards, including house rules, service expectations, escalation processes, and communication protocols.</li><li>
Oversee community, lifestyle, and engagement initiatives that promote wellbeing, inclusion, and resident satisfaction.</li><li>
Ensure services are culturally appropriate, accessible, and responsive to resident needs.</li></ul>
6. Systems, Reporting &amp; Data‑Driven Management<ul><li>
Ensure effective use of operational systems supporting soft services delivery, reporting, and performance monitoring.</li><li>
Review dashboards, analytics, and resident feedback to identify trends, risks, and improvement opportunities.</li><li>
Support data‑driven decision‑making and transparency across soft services operations.</li></ul>
7. Launch &amp; Early‑Life Stabilisation<ul><li>
Lead soft services readiness for launch, ensuring a resident‑first and operationally stable go‑live.</li><li>
Manage early‑life operational issues, service tuning, and coordination with service partners.</li><li>
Capture lessons learned and embed improvements for future phases and mobilisations.</li></ul>
8. Steady‑State Operations &amp; Continuous Improvement<ul><li>
Support the Facilities Management Senior Manager in maintaining stable, high‑performing steady‑state operations.</li><li>
Identify and implement cost efficiency and value optimisation initiatives across soft services.</li><li>
Drive continuous improvement through performance reviews, audits, innovation, and resident feedback.</li><li>
Ensure services remain scalable, sustainable, and adaptable as the accommodation portfolio grows.</li></ul>
9. Soft FM Services Oversight (Landscaping, Security, Waste Management, Pest Control ...etc.)<ul><li>
Provide client‑side oversight and coordination for all soft FM services, including landscaping, security, waste management, pest control, and hygiene‑related services.</li><li>
Ensure landscaping services maintain a safe, functional, and visually acceptable environment, supporting resident wellbeing, accessibility, and asset presentation.</li><li>
Oversee security service delivery in coordination with FM leadership to ensure a safe, secure, and resident‑appropriate environment, including access control, patrols, incident reporting, and alignment with site rules and community standards.</li><li>
Monitor waste management services to ensure effective segregation, collection, storage, and removal, supporting hygiene, sustainability objectives, and regulatory compliance.</li><li>
Ensure pest control services are delivered proactively and reactively to maintain a healthy, pest‑free living environment, with effective coordination across cleaning, waste, and landscaping activities.</li><li>
Review service performance, inspections, audits, and incident trends across these soft FM services, ensuring timely corrective and preventive actions.</li><li>
Coordinate interfaces between landscaping, security, cleaning, waste, and community operations to avoid service gaps or duplication.</li><li>
Support the Facilities Management Senior Manager in identifying operational risks, service inefficiencies, and improvement opportunities related to soft FM services.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Facilities Management, Engineering, Hospitality Management, Property Management, Business Administration, or relevant experience.</li><li>
8+ years of relevant experience in soft services, facilities management, residential operations, hospitality, or community‑focused environments.</li><li>
Demonstrated experience in pre-opening / mobilization / transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
</li><li>Proven track record managing Soft FM Operations and outsourcing models with multiple vendors.
</li><li>GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.</li><li>
Facilities Management or built‑environment&ndash;related certification (e.g., IFMA, BIFM, RICS, or equivalent) &ndash; desirable.</li><li>
Health &amp; Safety or compliance‑related certification (e.g., NEBOSH, IOSH, or equivalent) &ndash; desirable.</li><li>
Service management or quality certification (e.g., ISO, Six Sigma, Lean, or equivalent) &ndash; advantageous.</li><li>
(Certifications are preferred but not mandatory and may be substituted by relevant experience.)</li></ul></div>

Soft Services Manager - 006 - CDU12

Bonito MS

Job Opportunity: IT Support ManagerLocation: Al Rayyan, Qatar Company: Bonito MSAbout UsBonito MS is a growing enterprise specializing in business solutions, digital services, and IT innovation. With a strong presence in Al Rayyan, we are committed to delivering reliable technology support and ensuring seamless operations for our clients. As we expand, we are seeking a skilled IT Support Manager to lead our support division and strengthen our IT backbone.Role OverviewWe are looking for an IT Support Manager to oversee and manage our IT support team. This role requires a professional with expertise in IT operations, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in IT support processes.Key Responsibilities<ul><li>Lead and manage the IT support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and business teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Bonito MS in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing IT support operations successfully.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT support operations at one of Qatar&rsquo;s premier business solution providers.</li><li>Play a key role in shaping Bonito MS&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR20,000.00 per monthWork Location: In person

IT Support Manager

AK building Services

<div>Operational Support Manager 
Key Responsibilities:
Operational Coordination &amp; Strategic Support<ul><li>
Administer the company&rsquo;s work order system for both billable and non-billable services.</li><li>
Maintain the master schedule for periodic services, inspections, and field management visits.</li><li>
Monitor Area Manager KPIs and visitation schedules, providing executive-level reporting and analysis.</li><li>
Coordinate quarterly executive reviews and track key operations metrics.</li></ul>
Hiring, Onboarding &amp; Workforce Development<ul><li>
Support and coordinate the recruitment process for operations-related positions, including field and support roles.</li><li>
Partner with HR and operations leaders to ensure timely onboarding and orientation of new hires.</li><li>
Maintain onboarding materials, schedules, and checklists to ensure consistency and compliance.</li><li>
Monitor early-stage performance and training milestones for new employees, ensuring a smooth transition into the company.</li><li>
Identify gaps in hiring or retention and propose process improvements</li></ul>
Labor &amp; Workforce Management<ul><li>
Lead scheduling and deployment of the flex team for floor work, periodic services, and special projects.</li><li>
Manage temporary staffing needs to address call-outs, vacations, and labor fluctuations.</li><li>
Support the recruitment, onboarding, and training of operations staff.</li><li>
Oversee compliance with employee certifications and training requirements.</li></ul>
Quality, Compliance &amp; Process Improvement<ul><li>
Manage the company&rsquo;s training and quality assurance programs, ensuring consistency and continuous improvement.</li><li>
Investigate and resolve customer complaints in coordination with field leadership.</li><li>
Create, refine, and enforce company policies, procedures, and SOPs.</li><li>
Ensure operational standards related to safety, appearance, and professionalism are consistently applied.</li></ul>
Fleet, Assets &amp; Systems Oversight<ul><li>
Oversee company vehicle usage, maintenance schedules, and servicing compliance.</li><li>
Manage supply chain functions including ordering and inventory of uniforms, supplies, and signage.</li><li>
Maximize usage of operational technology platforms; evaluate and recommend process or software enhancements.</li></ul>
Client Engagement &amp; Special Initiatives<ul><li>
Prepare proposals for special projects and &ldquo;tag&rdquo; work, overseeing the full lifecycle from pricing to completion.</li><li>
Lead the customer holiday gifting program in coordination with sales and operations teams.</li><li>
Contribute to customer retention strategies and help foster strong, lasting client relationships.</li></ul>
Executive-Level Collaboration<ul><li>
Partner with the CEO, President, CFO, and VPO on cross-functional projects and company-wide initiatives.</li><li>
Participate in budget development, strategy meetings, and performance planning.</li><li>
Help define and implement scalable operational models for territories and branch locations.</li><li>
Develop performance benchmarks for operational teams and support improvement initiatives.</li></ul> 
Ideal Qualifications:<ul><li>
Bilingual in English and Spanish</li><li>
5+ years of experience in operations, logistics, or service delivery leadership&mdash;preferably in janitorial or facilities services.</li><li>
Demonstrated ability to lead complex projects, teams, and systems in a dynamic environment.</li><li>
Strong analytical, organizational, and communication skills.</li><li>
Proficiency in scheduling software, work order systems, and Microsoft Office tools.</li><li>
A proactive, problem-solving mindset with the ability to influence and lead across departments.</li></ul> 
Join a Team That Invests in You
AK Building Services is a family-owned, people-first organization where culture, respect, and teamwork matter. For more than 25 years, we&rsquo;ve delivered high-quality janitorial services across South Florida, but our greatest strength has always been our people.
We invest in training, support growth from within, and believe in building long-term careers, not just filling jobs. When you join AK, you become part of a team that values professionalism, accountability, and helping each other succeed every day.</div>

Operational Support Manager

Crothall Healthcare

<div>Salary: $60,000 - $65,000
Other Forms of Compensation:
Pay Grade: 10 
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div>
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
Essential Duties and Responsibilities:<ul><li>
Establishes and annually reviews standards and work procedures for all staff.</li><li>
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.</li><li>
Assists in the hiring process; interview, hiring and training of new associates.</li><li>
Orients, develops, and supervises all supervisory/housekeeping staff.</li><li>
Conducts regular inspections and makes recommendations to the facility.</li><li>
Conducts monthly reporting of goals, accomplishments, and future plans.</li><li>
Provides staff education and continuous training.</li><li>
Communicates with staff, administration, and other departments.</li><li>
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)</li></ul>
Qualifications:<ul><li>
4 years of support services, military, housekeeping, and/or facilities maintenance experience.</li><li>
At least 1 year of supervisory experience in support service related field with high customer/client contact.</li><li>
Ability to communicate effectively in written format and oral presentations.</li><li>
Ability to multi-task and establish priorities.</li><li>
Ability to maintain organization in a changing and stressful environment.</li><li>
Exhibit initiative, responsibility, flexibility, and leadership.</li><li>
Possess a thorough knowledge of contract administration and office procedures.</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.</li><li>
Bachelor&rsquo;s degree is preferred.</li></ul></div></div></div>
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Crothall are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf 
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace. 
Req ID: 1524775
Crothall Healthcare
JANELLE C. ALLEN
[[req_classification]]</div>

EVS/Housekeeping Manager - Days - Edison, NJ

Delphi Consulting Middle East

<div>
 
 
 Job Summary
 
 
 
 The IT Support &amp; Operations Manager is responsible for overseeing the organization&rsquo;s IT support services and operational activities, ensuring high-quality service delivery to end users. The role manages the Service Desk and IT operations teams, ensuring efficient incident management, endpoint management, device provisioning, and audiovisual (AV) systems support.
 
 
 The IT Support &amp; Operations Manager will ensure operational efficiency, SLA compliance, and continuous improvement of IT support processes while maintaining strong collaboration with internal departments to support business technology needs.
 
 
 ---
 
 
 
 Key Responsibilities
 
 
 
 Service Desk Management
 
 
 &middot; Oversee the daily operations of the IT Service Desk and support teams.
 
 
 &middot; Ensure timely resolution of incidents, service requests, and technical issues in accordance with defined SLAs.
 
 
 &middot; Monitor service desk performance metrics and implement improvements to enhance service delivery.
 
 
 &middot; Establish and maintain service management processes aligned with ITIL best practices.
 
 
 End-User Support
 
 
 &middot; Ensure efficient technical support for all end users across the organization.
 
 
 &middot; Manage escalations for complex technical issues and ensure prompt resolution.
 
 
 &middot; Maintain high levels of customer satisfaction and service quality.
 
 
 Endpoint Management
 
 
 &middot; Manage enterprise endpoint environments including desktops, laptops, and other user devices.
 
 
 &middot; Ensure proper device configuration, security compliance, patch management, and lifecycle management.
 
 
 Mobile Device Management (MDM) &amp; Device Build
 
 
 &middot; Manage MDM platforms to ensure secure device enrollment, configuration, and policy enforcement.
 
 
 &middot; Oversee device imaging, provisioning, and deployment processes.
 
 
 &middot; Maintain standardized system builds and deployment procedures.
 
 
 AV Systems Management
 
 
 &middot; Oversee the operation and maintenance of meeting room audiovisual systems.
 
 
 &middot; Ensure reliable AV support for meetings, conferences, and collaboration platforms.
 
 
 SLA Monitoring &amp; Service Performance
 
 
 &middot; Monitor team performance against established service level agreements (SLAs).
 
 
 &middot; Analyze incident trends and service desk performance to identify improvement opportunities.
 
 
 &middot; Ensure adherence to service management procedures and escalation processes.
 
 
 Documentation &amp; Knowledge Management
 
 
 &middot; Maintain accurate technical documentation, operational procedures, and support knowledge bases.
 
 
 &middot; Ensure proper documentation of incidents, solutions, and operational processes.
 
 
 Stakeholder Collaboration
 
 
 &middot; Collaborate with internal departments to understand and support business technology requirements.
 
 
 &middot; Coordinate with infrastructure, security, and application teams to ensure seamless service delivery.
 
 
 ---
 
 
 
 Qualifications &amp; Experience
 
 
 
 &middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &middot; 10+ years of experience in IT support, service desk, or IT operations roles, including team leadership responsibilities.
 
 
 &middot; Proven experience managing IT Service Desk operations and end-user support environments.
 
 
 &middot; Hands-on experience with endpoint management tools and Mobile Device Management (MDM) platforms.
 
 
 &middot; Experience supporting enterprise collaboration and AV systems.
 
 
 &middot; Strong understanding of IT Service Management frameworks (ITIL).
 
 
 ---
 
 
 Skills &amp; Competencies
 
 
 &middot; Strong leadership and team management skills.
 
 
 &middot; Excellent communication skills with strong command of English (written and verbal).
 
 
 &middot; Strong customer service and user support orientation.
 
 
 &middot; Detail-oriented with strong documentation discipline.
 
 
 &middot; Strong problem-solving and escalation management skills.
 
 
 &middot; Ability to manage multiple priorities and service demands effectively.
 
 
 &middot; Strong reporting and operational monitoring capabilities.
 
 
 ---
 
 
 
 Professional Certifications
 
 
 
 Relevant professional certifications in IT service management, endpoint management, or IT support operations will be considered a strong advantage.
 
 
 Examples include (but are not limited to):
 
 
 &middot; ITIL Foundation / ITIL 4
 
 
 &middot; Microsoft Modern Desktop Administrator Associate
 
 
 &middot; Microsoft 365 Endpoint Administrator Associate
 
 
 &middot; CompTIA A+
 
 
 &middot; CompTIA Network+
 
 
 &middot; Endpoint management certifications (Intune, SCCM, or equivalent)
 
 
 ---
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &middot; Service Desk SLA compliance and resolution times.
 
 
 &middot; End-user satisfaction and service quality metrics.
 
 
 &middot; Endpoint compliance and device management efficiency.
 
 
 &middot; Incident and request resolution efficiency.
 
 
 &middot; Accuracy and completeness of technical documentation.
 
 
 &middot; AV system availability and operational reliability.
 
</div>

IT Support & Operations Manager

<div>Salary: $53,000-55,000
Other Forms of Compensation:
Pay Grade: 10 
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div>
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
Essential Duties and Responsibilities:<ul><li>
Establishes and annually reviews standards and work procedures for all staff.</li><li>
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.</li><li>
Assists in the hiring process; interview, hiring and training of new associates.</li><li>
Orients, develops, and supervises all supervisory/housekeeping staff.</li><li>
Conducts regular inspections and makes recommendations to the facility.</li><li>
Conducts monthly reporting of goals, accomplishments, and future plans.</li><li>
Provides staff education and continuous training.</li><li>
Communicates with staff, administration, and other departments.</li><li>
Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)</li></ul>
Qualifications:<ul><li>
4 years of support services, military, housekeeping, and/or facilities maintenance experience.</li><li>
At least 1 year of supervisory experience in support service related field with high customer/client contact.</li><li>
Ability to communicate effectively in written format and oral presentations.</li><li>
Ability to multi-task and establish priorities.</li><li>
Ability to maintain organization in a changing and stressful environment.</li><li>
Exhibit initiative, responsibility, flexibility, and leadership.</li><li>
Possess a thorough knowledge of contract administration and office procedures.</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.</li><li>
Bachelor&rsquo;s degree is preferred.</li></ul></div></div></div>
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Crothall are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf 
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace. 
Req ID: 1525043
Crothall Healthcare
CINDY SWIDERSKI
[[req_classification]]</div>

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