support services manager

MENCAP

<div><h3 class="jobSectionHeader"><b>Job Advert</b></h3><div>
We are currently looking for a passionate and experienced Service Manager to lead three of our services in the Norwich area. This is an exciting opportunity for someone who enjoys leading teams, making a difference, and ensuring that people receive the highest quality support.<br>
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<div></div><div>As a Service Manager, you will be responsible for inspiring and developing a dedicated team of Support Workers. You will ensure that the services deliver high-quality, person-centred support in line with Mencap&rsquo;s values and CQC standards. Your role will involve managing day-to-day operations such as rotas, budgets and compliance, while maintaining strong relationships with the people we support, their families, and external professionals. Above all, you will create a positive, empowering environment where people are supported to live the lives they choose with independence and joy.<br>
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<div></div><div>We&rsquo;re looking for someone who is caring, organised, and confident working in a people-focused setting. Experience in social care or management is desirable, as you will need to have an understanding of what great quality care looks like. A full UK driving licence is essential, as you will be supporting services across the Norwich area.<br>
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<div></div><div>Your working week is flexible over the 7 days week and may include working weekends.</div>
<div></div>
<div>Job ID 35047</div><h3 class="jobSectionHeader"><b>
Benefits</b></h3><div>
Here at Mencap, we offer a range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.</div>
<div><br>
Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.</div><br>
<div></div>
<div> </div><div>For more details on what we have to offer, please see the attached document with all of the fantastic benefits available to you as a member of our team!</div><h3 class="jobSectionHeader"><b>
About Mencap</b></h3>
<div>
<p>Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.</p><br>
<div></div>
</div>
<div><p>We're here to support people with a learning disability, their families and their carer&rsquo;s. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.</p></div><div><br>
<p>
</p></div><div><p>At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.</p></div><div><br>
<div>
</div></div><div><p>Belonging at Mencap is for everyone, every day, everywhere.</p>
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<div><div><ul><li><p>Everyone is expected to treat people well and make Mencap an inclusive organisation.</p>
</li></ul></div><div><ul><li><p>Every day we grow and learn. It&rsquo;s okay to make mistakes but we learn from them and make changes</p>
</li></ul></div><div><ul><li><p>Everywhere people will feel respected, valued, and safe to be themselves.</p></li></ul></div></div></div>

Service Manager Norwich

sonnen Egypt

<div>
 <strong>
  Standort
  <br/>
  <br/>
 </strong>
 Cairo, EG
 <br/>
 <br/>
 <strong>
  Stellen-ID
 </strong>
 : 5267
 <br/>
 <br/>
 Join the energy revolution with #teamsonnen!
 <br/>
 <br/>
 At sonnen, we&rsquo;re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That&rsquo;s why we make our customers independent &ndash; not only from fossil fuels, but also from rising electricity costs.
 <br/>
 <br/>
 The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes &ndash; all developed and manufactured in Germany.
 <br/>
 <br/>
 As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.
 <br/>
 <br/>
 In short: every day, we&rsquo;re working to shape the energy future. And we&rsquo;d be thrilled to have you join us!
 <br/>
 <br/>
 For our location in Cairo, we are looking for an experienced IT service manager with an extensive IT Services background (various IT areas) to help fulfill the service management goals within a global &amp; central IT setup. A process and services management expert with strong exposure to IT Services landscape and technologies to drive and setup critical processes to support the IT Governance targets within Global IT Service Management department.
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 <strong>
  What You Will Do To Help Drive Energy Transition
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will be responsible for the design, track and monitor of IT processes and IT Policies for a lean global organization target (process manager role across Global IT &amp; Platforms).
  </li>
  <li>
   You will be accountable for continuous review and evolution of processes and policies according to service continual practices with a fit for purpose mindset.
  </li>
  <li>
   You will engage and support Key stakeholder&rsquo;s areas in IT Services &amp; Applications (tools, infra, cloud and data), Business Applications, Enterprise Architecture and Project Management Office to align &amp; define best practices &amp; procedures for Global IT processes.
  </li>
  <li>
   You will drive the setup of a global process house framework ensuring markets, subsidiaries and external parties adhere to the framework.
  </li>
  <li>
   You will monitor and enhance the use and adoption of the process&rsquo;s framework by internal and external IT users, including upper management Level though presentations, workshops and training.
  </li>
  <li>
   You will be enabling reporting on process achievement and its value chain by setting up corresponding SLA&rsquo;s, OLA&rsquo;s.
  </li>
  <li>
   You will support the full scope of IT Governance Projects and IT Transformation (Change Management, Assets and Licensing Management and Project Pipeline optimization).
  </li>
  <li>
   You will support Compliancy, Risk management a process documentation requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Need On That Journey
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, or a related field. ITIL Foundation Certificate is a big advantage.
  </li>
  <li>
   Impactful communication skills are needed to influence and drive change not limited to the Global IT &amp; Platforms scope.
  </li>
  <li>
   Sound knowledge and experience in the design and coordination of ITSM processes (e.g. according to ITIL) as well as experience in the field of service transition management.
  </li>
  <li>
   Proven experience in the management of complex IT (sub-)projects as well as a confident handling of project management methods.
  </li>
  <li>
   Fluency in both English and Arabic are essential.
   <br/>
   <br/>
  </li>
 </ul>
 You feel we are a match? Apply now and help us to shape the energy transition together. We look forward to welcoming you to
 <strong>
  #teamsonnen
 </strong>
 !
 <br/>
 <br/>
 <strong>
  sonnen - energy is yours!
  <br/>
  <br/>
 </strong>
 <strong>
  Stellensegment:
 </strong>
 Computer Science, Information Technology, IT Architecture, Service Manager, Risk Management, Technology, Customer Service, Finance
</div>


IT Service Manager (m/w/d)

Shear International Co. Ltd

<p><br><strong>Job Overview</strong><br>Shear International Co. Ltd is seeking a highly motivated and experienced <strong>Shared Services Manager</strong> to join our team in <strong>Jeddah, Saudi Arabia</strong>. This is a <strong>full-time</strong> position offering an exciting opportunity to lead and optimise our shared services operations. The Shared Services Manager will be responsible for overseeing a variety of critical functions, ensuring efficient and effective service delivery across the organisation. This role requires strong leadership, communication, and analytical skills, as well as a proven track record of success in shared services management.<br><br><strong>Responsibilities</strong><br>* Manage and oversee the daily operations of various shared services functions, including but not limited to HR, IT, and administration.<br>* Develop and implement strategies to improve efficiency, reduce costs, and enhance service quality across all shared service functions.<br>* Lead and motivate a team of shared services professionals, providing guidance, support, and development opportunities.<br>* Establish and monitor key performance indicators (KPIs) to track performance and identify areas for improvement.<br>* Collaborate with stakeholders across the organisation to understand their needs and ensure service delivery meets their requirements.<br>* Implement and maintain robust processes and controls to ensure compliance with relevant regulations and company policies.<br>* Stay up-to-date with industry best practices and emerging trends in shared services management.<br>* Prepare and present regular reports to senior management on the performance of shared services operations.<br><br><strong>Qualifications</strong><br>* Bachelor's degree in business administration, Management, or a related field.<br>* 10 years' experience in a Shared Services Management role, preferably within a multinational organization.<br>* Strong leadership, communication, and interpersonal skills.<br>* Excellent analytical and problem-solving abilities.<br>* Experience with implementing process improvements and driving efficiency gains.<br>* Proficiency in relevant software and technologies.<br>* Knowledge of relevant industry regulations and best practices.<br>* Ability to work effectively in a fast-paced and dynamic environment.<br><br><br>&nbsp;</p>

Shared Services Manager

Serco

<div><p><b>Soft Services Manager</b><br>
<b>Impact a better future</b></p><p>
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.</p><p></p><p><br>
We have been operating in the Middle East since 1947 and have a profound understanding of the region.</p><p></p><p><br>
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.</p><p></p><p><br>
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges.</p><p><br>
<br>
Your Opportunity</p><p>
The <b>Soft Services Manager</b> will provide advice, guidance, and daily management support to the contract&rsquo;s office services to ensure effective and efficient delivery across the full scope of services. They will be responsible for completing the contracted milestone deliverables and will liaise with and report at least weekly to Serco&rsquo;s senior management and the client on performance and progress, up to completion and sign-off.</p><p></p><p><br>
The ideal candidate will have experience in leading and developing diverse, multi-disciplinary teams and large workforces, with a demonstrable focus on client and end-user satisfaction, as well as strong stakeholder management and communication skills.</p><p></p><p><br>
This role is part of our team at <b>Zayed University</b> in <b>Abu Dhabi, UAE</b>.</p><p></p><p><br>
Key Accountabilities</p><ul><li><p>
Manage the day-to-day service delivery and performance of the Soft Services Department, including Cleaning &amp; Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration Departments.</p></li><li><p>
Ensure that adequate manpower is available at all times, and that all human resource elements of people management - such as discipline, training, performance reviews, objective setting, personal development, mentoring, support, guidance, and counselling - are provided as required.</p></li><li><p>
Ensure proper interdisciplinary coordination and effective communication among staff and with other service providers.</p></li><li><p>
Manage, support, and coach internal team members to deliver services aligned with company and client objectives.</p></li><li><p>
Undertake troubleshooting, customer surveys, quality assessments, and service audits as appropriate to ensure service standards are met.</p></li><li><p>
Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all identified areas of service.</p></li><li><p>
Liaise regularly with all internal stakeholders and customers to identify their future needs and expectations regarding the services provided.</p></li><li><p>
Undertake Key Performance Indicator (KPI) and Service Level Agreement (SLA) inspections, and provide service delivery reports to senior management.</p></li><li><p>
Coordinate and attend client and supplier meetings, following up on actions with clear visual aids to track and monitor progress.</p></li><li><p>
Create and maintain a Stakeholder Management Plan relevant to the Soft Services Department, ensuring that stakeholder engagement levels are monitored and any negative feedback is escalated to the General Manager.</p></li><li><p>
Continuously improve systems of communication, maintain business integrity, enhance understanding of customer expectations, and identify and address stakeholder concerns.</p></li><li><p>
Respond in a timely manner to standard and non-standard inquiries from all stakeholders - in person, by telephone, email, or in writing - and represent the department in internal and external meetings, workshops, and presentations as required.</p></li></ul><p></p><p><br>
Specific Requirements</p><ul><li><p>
7+ years of managerial experience in FM Soft Services, including oversight of large or complex facilities or campus-style environments.</p></li><li><p>
Degree or diploma in a relevant discipline.</p></li><li><p>
Hands-on CAFM proficiency (e.g., planning, scheduling, KPI/SLA reporting).</p></li><li><p>
Proven ability to create, standardize, and continuously improve processes and SOPs.</p></li><li><p>
Demonstrated client and end-user focus with strong stakeholder management and communication skills.</p></li><li><p>
Experience in leading and developing diverse, multi-disciplinary teams and large workforces.</p></li><li><p>
Solid subcontractor/vendor management experience, with strong HSE awareness and performance monitoring against KPIs/SLAs.</p></li></ul><ul><li><p>
Experience with SAP, data-driven reporting, and basic budgeting/cost control (preferred).</p></li><li><p>
Professional accreditation such as RICS, IWFM, NEBOSH, or similar (preferred).</p></li><li><p>
Arabic language skills (preferred).</p></li><li><p>
Certified Lean Six Sigma Yellow / Green / Black Belt (preferred).</p></li></ul><p></p><p><br>
Join Us</p><p>
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.</p><p></p><p><br>
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.</p><p></p><p><br>
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit <b>careers.serco.com</b> for more information.</p></div>

Soft Services Manager

NEW STATE FACILITY MANAGEMENT

<p><b>About the Role:</b><br/>We are seeking a proactive and experienced <b>Soft Services Manager</b> to oversee and manage all aspects of our soft services operations. The ideal candidate will ensure high-quality service delivery, lead a dedicated team, and maintain compliance with industry standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee and manage all soft services operations, including housekeeping, landscaping, pest control, janitorial services, and waste management.</li><li>Develop and implement operational strategies to ensure service excellence and efficiency.</li><li>Manage, train, and supervise a team of soft services staff.</li><li>Ensure compliance with health, safety, and environmental regulations.</li><li>Maintain service quality standards, monitoring performance through KPIs and regular audits.</li><li>Coordinate with clients, vendors, and internal teams to ensure seamless service delivery.</li><li>Prepare reports, budgets, and forecasts for soft services operations.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Facilities Management, Business Administration, or related field.</li><li>Minimum 5 years of experience in managing soft services or facilities management operations.</li><li>Strong leadership, organizational, and communication skills.</li><li>Knowledge of health, safety, and environmental regulations.</li><li>Ability to manage multiple projects and work under pressure.</li><li>Proficiency in MS Office and relevant facilities management software.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary package</li><li>Health insurance</li><li>Supportive work environment</li></ul><p><b>How to Apply:</b><br/>Interested candidates can send their CV and cover letter to <b>cvforjobs7070@gmail.com </b>with the subject line: <b>&ldquo;Application &ndash; Soft Services Manager&rdquo;</b>.</p><p>Job Types: Full-time, Permanent</p><p>Pay: QAR30.00 - QAR35.00 per month</p>

Soft Service Manager

AtkinsRéalis

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 AtkinsR&eacute;alis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.
 <br/>
 <br/>
 Your role
 <br/>
 <br/>
 <ul>
  <li>
   Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.
  </li>
  <li>
   Develop and implement service delivery strategies aligned with client expectations and contractual obligations.
  </li>
  <li>
   Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.
  </li>
  <li>
   Conduct regular audits and inspections to ensure service excellence and continuous improvement.
  </li>
  <li>
   Monitor and report on KPIs and SLAs, taking corrective actions where necessary.
  </li>
  <li>
   Coordinate with other FM departments to ensure seamless integration of soft and hard services.
  </li>
  <li>
   Manage budgets, procurement, and resource planning for soft services.
  </li>
  <li>
   Foster a culture of customer service excellence and staff development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).
  </li>
  <li>
   Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.
  </li>
  <li>
   CFM (Certified Facility Manager) certification is preferred.
  </li>
  <li>
   Strong leadership, communication, and organizational skills.
  </li>
  <li>
   Experience in managing large teams and multiple service lines.
  </li>
  <li>
   Familiarity with CAFM systems and FM reporting tools is an advantage.
  </li>
  <li>
   Previous experience in the Middle East, particularly Qatar, is desirable.
   <br/>
   <br/>
  </li>
 </ul>
 Rewards &amp; benefits
 <br/>
 <br/>
 Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
 <br/>
 <br/>
 This includes:
 <br/>
 <br/>
 <ul>
  <li>
   Tax-free salary.
  </li>
  <li>
   Comprehensive life insurance coverage.
  </li>
  <li>
   Premium medical insurance for you and your dependents.
  </li>
  <li>
   Generous annual leave balance.
  </li>
  <li>
   Flexible and hybrid work solutions.
  </li>
  <li>
   Remote work opportunities outside of country.
  </li>
  <li>
   Company gratuity scheme.
  </li>
  <li>
   Discretionary bonus program.
  </li>
  <li>
   Annual flight contribution.
  </li>
  <li>
   Relocation assistance.
  </li>
  <li>
   Transportation &amp; housing allowances (available for remote work locations)
  </li>
  <li>
   Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
   <br/>
   <br/>
  </li>
 </ul>
 Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
 <br/>
 <br/>
 <strong>
  About AtkinsR&eacute;alis
  <br/>
  <br/>
 </strong>
 We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
 <br/>
 <br/>
 Find out more.
 <br/>
 <br/>
 <strong>
  #QSF
 </strong>
</div>


<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p></p><p>
AtkinsR&eacute;alis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.</p><p></p><h2 class="jobSectionHeader"><b>
Your role</b><br>
</h2><ul><li>
Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.</li><li>
Develop and implement service delivery strategies aligned with client expectations and contractual obligations.</li><li>
Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.</li><li>
Conduct regular audits and inspections to ensure service excellence and continuous improvement.</li><li>
Monitor and report on KPIs and SLAs, taking corrective actions where necessary.</li><li>
Coordinate with other FM departments to ensure seamless integration of soft and hard services.</li><li>
Manage budgets, procurement, and resource planning for soft services.</li><li>
Foster a culture of customer service excellence and staff development.</li></ul><p></p><h2 class="jobSectionHeader"><b>
About you</b></h2><p></p><ul><li>
Bachelor&rsquo;s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).</li><li>
Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.</li><li>
CFM (Certified Facility Manager) certification is preferred.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Experience in managing large teams and multiple service lines.</li><li>
Familiarity with CAFM systems and FM reporting tools is an advantage.</li><li>
Previous experience in the Middle East, particularly Qatar, is desirable.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Rewards &amp; benefits</b></h2><p></p><p>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.</p><p>
This includes:</p><ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations)</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><p></p><h2 class="jobSectionHeader"><b>
About AtkinsR&eacute;alis</b></h2><p><br>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><p>
Find out more.</p><p><b>
#QSF</b></p></div>

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