support services tech

Galen College of Nursing

<p></p><div><p><b>You Can Change the Life of One to Care for the Lives of Many!</b></p><p>
At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we&rsquo;ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.
</p><p>That same passion for excellence in the classroom extends to our offices. At Galen, you&rsquo;ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.
</p><p>If you&rsquo;re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we&rsquo;d love for you to apply for the <i>IT Support Tech </i>position today!</p><p><b>
Click here to learn more about Galen!</b></p><p><b>
Position Overview:</b></p><p></p><p>
As a <i>IT Support Tech </i>at Galen College of Nursing, you will help campus leadership and the technology department provide local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position is for a Tier 1 IT desktop support Technician with at least 2 years of experience that can handle the demand of being the primary technology service provider for the campus (with escalation support from Main Campus) via email, telephone, and remote desktop. The position requires excellent customer service, troubleshooting, and communications skills, and the ability to follow directions well. The areas of support include but are not limited to: end-user assistance for all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting the enterprise support team as necessary.</p><p>
Position Responsibilities</p><p>
1. Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).</p><p>
2. Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.</p><p>
3. Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.</p><p>
4. Provide desktop application support for Windows, Microsoft Office, and various software applications.</p><p>
5. Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.</p><p>
6. Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.</p><p>
7. Install, configure, and maintain Windows operating systems and desktop applications.</p><p>
Position Requirements</p><p>
Education: Associate&rsquo;s Degree in Information Technology or related field. Extensive experience and applicable IT certifications may be substituted for education on a case by case basis.</p><p></p><p>
Experience: Minimum two years&rsquo; experience in IT desktop support, customer service, helpdesk, and general technology support.</p><p>
Skills/Special Qualifications: Customer satisfaction- and service-oriented; good interpersonal, typing, and verbal/written communication skills; good prioritization and multitasking skills; fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated. Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus.</p><p>
Physical/Mental Demands &amp; Work Environment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.</p><p>
Degree of Supervision: Minimal for customer service and technology support role and tasks, moderate for IT-related projects</p><p><b>
Benefits</b></p><p>
At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:</p><p></p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.</li><li>
Free counseling services and resources for emotional, physical, and financial well-being</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.</li><li>
Referral services for children, elders, and pet care, home and auto repair, event planning, and more.</li><li>
Consumer discounts through Abenity.</li><li>
Retirement readiness, rollover assistance services, and preferred banking partnerships.</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships).</li><li>
Colleague recognition program.</li><li>
Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p></p><p>
Learn more about Employee Benefits.</p><p><i>
Note: Eligibility for benefits may vary by location.</i></p><p></p><p><b>
Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).
</b></p><p></p><p><b>Galen&rsquo;s Compassionate Care Model Values</b></p><p></p><ul><li>
Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.</li><li>
Character: I act with integrity and compassion in all I do.</li><li>
Accountability: I own my role and accept responsibility for my actions.</li><li>
Respect: I value every person as an individual with unique contributions worthy of consideration.</li><li>
Excellence: I commit myself to the highest level of quality in everything I do.</li></ul><p></p><p>
Learn more about our vision and mission.</p><p></p>
<p>Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.</p></div>

IT Support Tech

American Cruise Lines

<div>
 American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations.
 <br/>
 <br/>
 At American Cruise Lines, we are driven by our values&mdash;
 <strong>
  Optimism, Commitment, Patriotism, and Merit.
 </strong>
 These values shape our culture, our service, and our people, guiding us as we work together to
 <em>
  Share America&rsquo;s Story on the Finest American Ships.
  <br/>
  <br/>
 </em>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide technical support for staff.
  </li>
  <li>
   Administration of Windows Active Directory on prem and Azure AD.
  </li>
  <li>
   Microsoft Exchange user administration.
  </li>
  <li>
   Installation, updates and troubleshooting of software on Windows-based computers.
  </li>
  <li>
   General technical support.
  </li>
  <li>
   Inventory and records maintenance.
  </li>
  <li>
   Technical support via Helpdesk ticketing system.
  </li>
  <li>
   Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
  </li>
  <li>
   Individual must be detail-oriented and be able to independently resolve technology problems for staff.
  </li>
  <li>
   Monitoring the availability of the IT environment.
  </li>
  <li>
   Work with groups within IT Infrastructure resolving problems.
  </li>
  <li>
   Maintain company security utilizing security best practices.
  </li>
  <li>
   Maintain PCI compliance.
  </li>
  <li>
   Help provide &ldquo;rotational, on-call&rdquo; support for emergencies on the weekends.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Windows operating systems, computer and peripheral hardware and software.
  </li>
  <li>
   Knowledge in help desk software methodology.
  </li>
  <li>
   Experience with Windows Desktop and Server operating systems.
  </li>
  <li>
   Active Directory: Add/Remove/Changes.
  </li>
  <li>
   Experience with Mobile OS&rsquo;s.
  </li>
  <li>
   Competent in remediation of Anti-virus incidents.
  </li>
  <li>
   Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
  </li>
  <li>
   Updated with current industry trends and efficiency in working with them.
  </li>
  <li>
   Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
  </li>
  <li>
   Ability to work in a complex and mixed team environment.
  </li>
  <li>
   Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
  </li>
  <li>
   VMware and Linux a plus.
  </li>
  <li>
   RingCentral a plus.
  </li>
  <li>
   Networking/routing/vLANs a plus.
  </li>
  <li>
   PowerShell a plus.
  </li>
  <li>
   SonicWALL a plus.
  </li>
  <li>
   SAN (Unity/Storage Center/Equalogic).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join American Cruise Lines?
  <br/>
  <br/>
 </strong>
 At American Cruise Lines, our people are the driving force behind our success. As the nation&rsquo;s leader in U.S. river cruising, we&rsquo;re experiencing rapid growth &mdash; and we're investing in top talent to grow with us. When you join our team, you&rsquo;ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
 <br/>
 <br/>
 Applicant Acknowledgment
 <br/>
 <br/>
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 <br/>
 <br/>
 Equal Opportunity Employer
 <br/>
 <br/>
 <em>
  American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
  </li>
 </ul>
</div>


Michael's House

<div>Responsibilities:
<div><b>
Michael&rsquo;s House</b> is currently seeking a dynamic <b>Per Diem</b> <b>IT Support Tech</b> responsible for providing support for the applications, hardware, and mobile devices at the Michael&rsquo;s House; this position assists in all aspects of supporting a complex application and hardware environment including end user support, IT team support, and assisting 3rd party vendors when needed.<br>
</div><div><br>
Do you have a passion for working with patients with co-occurring disorders and chemical dependence? Do you find joy in being a part of someone's life-changing recovery? Do you have the desire to serve as a Brand Ambassador to Michael&rsquo;s House? If so, then you would be a wonderful addition to our team! This position is located at UHS facility, Michael's House, in Palm Springs, California.</div><div></div><div><b><br>
Benefits include:</b><br>
<ul><li>Challenging and rewarding work environment</li><li>Career development opportunities within UHS and its 300+ Subsidiaries!</li></ul></div>
Qualifications:
<div><b>
Essential Duties and Responsibilities</b><br>
<ul><li>Provides primary technical support for specialized and/or proprietary software applications
</li><li>Provides primary technical support for PC systems, networking devices, Data Center equipment, and Audio Visual Equipment
</li><li>Follows company standards in change control to support a critically available applications environment
</li><li>Implements advanced problem solving skills to resolve complex technical issues including installation, configuration, and operations<br>
</li></ul><br>
</div><div><b>Education and Experience</b><br>
<ul><li>AAS or BS in Computer Science preferred, Computer Programming or related field or equivalent experience
</li><li>Minimum 1-2 years of experience preferred with software/hardware architecture in a complex organization including implementation and support</li><li>Clear and effective written and verbal communication and strong interpersonal skills</li><li>Role requires the employee to have experience installing, configuring and supporting PC&rsquo;s, network, and Audio Visual equipment.</li></ul></div><div></div><div><b><br>
About Universal Health Services</b><br>
One of the nation&rsquo;s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World&rsquo;s Most Admired Companies by Fortune; and listed in Forbes ranking of America&rsquo;s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.</div><div></div><div><b><br>
EEO Statement</b><br>
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
We believe that diversity and inclusion among our teammates is critical to our success.</div><div></div><div><b><br>
Avoid and Report Recruitment Scams</b></div><div>
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.</div><div>
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.</div><br>
<div></div>
Salary: Starting from $34.00 to $37.00 an hour</div>

IT SUPPORT TECH - PER DIEM

Mako Recruiting LLC

Are you looking to get started with a career in IT? We are looking for tech-savvy individuals who are willing to learn. This is a 3-month project in Claysburg and pays $30/hour. There is a strong option for hire after the completion of the project!
<br><br>
<b>The schedule is Sunday - Wednesday:</b> 8pm - 4am.

BrightFlow Technologies

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 BrightFlow Technologies, one of the Carolinas&rsquo; premier MSPs, is seeking an experienced and hardworking Field Support Technician. BrightFlow Technologies has been supporting the Charlotte area for nearly a decade and a half and has built a solid reputation of fast, friendly, and reliable support. Our combination of professional support coupled with a casual environment for our technicians and engineers makes BrightFlow a fun and challenging environment to showcase your current skills and continually learn, grow and succeed.
 <br/>
 <br/>
 BrightFlow's Field Support Technicians are a critical component to our continued success. Our field technicians will be the first to aid clients with support calls that require hands on service. Customer service and a positive attitude is paramount, along with a keen technical mind and the ability to diagnose and resolve the client&rsquo;s issue quickly.
 <br/>
 <br/>
 <strong>
  Responsibilities &amp; Tasks
  <br/>
  <br/>
 </strong>
 CUSTOMER SERVICE
 <br/>
 <br/>
  Providing a first point of contact for customers through our helpdesk, be that via phone, email, or support ticket when not in the field
 <br/>
 <br/>
  Delight our clients with a friendly, timely and professional experience
 <br/>
 <br/>
  On-Site hardware maintenance and support
 <br/>
 <br/>
  Travel onsite and deliver equipment/troubleshoot issues while building rapport with clients.
 <br/>
 <br/>
 Maintain company vehicle and exercise safety while driving
 <br/>
 <br/>
 USE OF OUR TICKETING SYSTEM
 <br/>
 <br/>
  Use our Ticketing System to work on and resolve helpdesk tickets &amp; field service requests
 <br/>
 <br/>
  Managing and recording all work though our ticketing system
 <br/>
 <br/>
  Ensuring client documentation is well maintained.
 <br/>
 <br/>
 Working closely with co-workers and the service coordinator to schedule on-sites and verify optimal support
 <br/>
 <br/>
 USE OF OUR MONITORING &amp; MANAGEMENT TOOL
 <br/>
 <br/>
  Review RMM dashboard and apply remediation actions as indicated by our processes.
 <br/>
 <br/>
  Review regularly scheduled/automated actions as indicated by our processes.
 <br/>
 <br/>
 PROJECT WORK
 <br/>
 <br/>
  Coordinate with senior engineers to help deliver project material or support success either on site or remotely
 <br/>
 <br/>
 Ability to occasionally work after normal business hours to complete project work as needed
 <br/>
 <br/>
 COMMUNICATION, REPORTING &amp; RISK
 <br/>
 <br/>
  Escalate tickets that require senior engineer support based on internal escalation policies
 <br/>
 <br/>
  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
 <br/>
 <br/>
  Identify, Communicate and Mitigate potential risks to senior engineers while on-site or performing remote support as needed
 <br/>
 <br/>
 TEAMWORK
 <br/>
 <br/>
  Follow the schedule provided by the Service Coordinator.
 <br/>
 <br/>
  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
 <br/>
 <br/>
  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
 <br/>
 <br/>
  Identify opportunities for improvement and make constructive suggestions for change.
 <br/>
 <br/>
  Contribute to the process of innovative change effectively.
 <br/>
 <br/>
  Undertake other duties as required by company executives or direct managers
 <br/>
 <br/>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <strong>
  SKILLS AND ATTRIBUTES
  <br/>
  <br/>
 </strong>
  2+ years' experience working either on a Helpdesk or as a field technician for a Managed Service Provider (MSP) / IT Support Business
 <br/>
 <br/>
  CompTIA Certifications such as A+, Network+, Security+ and/or Server+ with relevant practical experience (1 valid and active certification minimum)
 <br/>
 <br/>
  The ability to solve a variety of IT issues both remotely and on-site
 <br/>
 <br/>
  Great written and oral communications skills
 <br/>
 <br/>
  Basic to intermediate understanding of AD, DNS, CLI
 <br/>
 <br/>
  Intermediate understanding of support tools, techniques and how technology is used to provide services.
 <br/>
 <br/>
  Intermediate understanding of operating systems, business applications, printing systems and network systems
 <br/>
 <br/>
  Intermediate diagnosis skills of technical issues related to end-user hardware, software and network devices.
 <br/>
 <br/>
 Intermediate experience and understanding of structured cabling (tone &amp; probe, Cat5e/Cat6 termination, patch panel punch down)
 <br/>
 <br/>
 Intermediate experience and knowledge of VoIP systems
 <br/>
 <br/>
  Intermediate experience and knowledge of working with the Microsoft 365 Platform
 <br/>
 <br/>
  Advanced experience installing and maintaining networking equipment.
 <br/>
 <br/>
  Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
 <br/>
 <br/>
  The ability to keep up with &amp; adapt to the fast-paced IT world.
 <br/>
 <br/>
  Driver's license
 <br/>
 <br/>
 NICE TO HAVE
 <br/>
 <br/>
  Experience using a Ticketing system / RMM Tool and PSA software
 <br/>
 <br/>
  Experience working with any or all the following software/hardware: Standard Managed Services RMM and PSA tools
 <br/>
 <br/>
  Understanding the OSI model, VLAN technology, and NAT configurations.
 <br/>
 <br/>
  3CX experience
 <br/>
 <br/>
 <strong>
  PERKS
  <br/>
  <br/>
 </strong>
 Health / Dental / Vision after 90 days
 <br/>
 <br/>
 PTO, sick leave and bereavement after 90 days
 <br/>
 <br/>
 Simple IRA with employee match after 90 days
 <br/>
 <br/>
 Hourly paid after-hours support (in addition to your salary)
 <br/>
 <br/>
 Company laptop &amp; use of company vehicles
 <br/>
 <br/>
 Weekly stocked kitchens at all locations
 <br/>
 <br/>
 An easy-going environment and culture (we all enjoy what we do)
 <br/>
 <br/>
 <strong>
  Company Paid Training For CompTIA And Other Relevant Certifications
  <br/>
  <br/>
 </strong>
 E04JI802in73406qx88
</div>


Onsite IT Support Tech

American Leadership Academy

<div><p>American Leadership Academy is currently accepting applications for a part-time IT Support Technicians for our Queen Creek High School campus located in Queen Creek, AZ. An IT Support Technician will provide on-site support for Chromebooks and repair at our schools. Candidates must possess, or be willing to obtain, an IVP fingerprint clearance card from the Department of Public Safety.</p><p></p><p><b><br>
Duties and Responsibilities include but are not limited to:</b></p><ul><li>
Assist in answering, evaluating and prioritizing requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.</li><li>
Assist in Installing computers, software, and peripheral equipment.</li><li>
Repair of computers, software, and other equipment with guidance from senior team member.</li><li>
Maintain records of work in progress and completed jobs.</li><li>
Assist in miscellaneous tasks as needed.</li><li>
Required to lift up to 50 pounds in support of hardware installations</li><li>
Other duties as assigned.</li></ul><p></p><p><b><br>
Candidates with the following qualities and abilities will thrive as part of our team:</b></p><ul><li>
Self-motivated</li><li>
Dependable</li><li>
Coachable</li><li>
Outstanding customer skills</li><li>
Ability to communicate clearly and professionally, both verbally and in writing.</li><li>
Flexible in prioritizing tasks.</li><li>
Committed to going above and beyond when necessary to reach goals.</li><li>
Leadership and team collaboration skills</li><li>
Planning, execution, and problem-solving skills</li></ul><p></p><p><br>
If you have any questions about the position, please send an email to jobs@charter.one.</p></div>

Accredo Packaging

<div><p><b>It's fun to work in a company where people truly BELIEVE in what they're doing!</b></p><p><br>
We're committed to bringing passion and customer focus to the business.</p><h3 class="jobSectionHeader"><b><br>
As an IT Support Technician (IT/OT) in a manufacturing organization, this role provides technical support for both Information Technology (IT) systems and Operational Technology (OT) environments. This role is responsible for troubleshooting hardware, software, and network issues while ensuring industrial control systems (ICS), SCADA networks, and factory automation technologies remain secure and operational.</b></h3><h3 class="jobSectionHeader"><b>
This role will be reporting on-site at our office in Sugar Land, TX, Monday through Friday and there will be an on-call rotation as needed.</b><br>
<br>
<b>Key Responsibilities</b></h3><ul><li><h3 class="jobSectionHeader"><b>
IT &amp; OT Technical Support</b></h3></li><li><h3 class="jobSectionHeader"><b>
Provide onsite and remote support for end-user IT systems (PCs, laptops, mobile devices, printers, etc.).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Troubleshoot hardware and software problems for SCADA systems, HMIs, and industrial controllers (PLC/DCS).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Resolve issues related to network connectivity, domain access, VPN, and industrial Ethernet.</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
System Maintenance &amp; Administration</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Install, configure, and maintain Windows, Linux, and industrial control system (ICS) software.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist in managing Active Directory (AD), Microsoft 365, and industrial automation accounts.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Apply patches and firmware updates for IT and OT devices while minimizing downtime.</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
Cybersecurity &amp; Compliance Support</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Implement and support cybersecurity best practices for IT and OT systems.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist in user access management, identity &amp; access control (IAM), and network segmentation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensure compliance with NIST 800-53, NIST 800-82 (ICS Security), and ISA/IEC 62443 by maintaining audit logs and security controls.</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
Network &amp; Infrastructure Support</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Troubleshoot and maintain LAN/WAN networks, industrial switches, and firewalls.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist in deploying Wi-Fi and industrial wireless solutions for factory floor operations.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support cloud and edge computing solutions integrated with manufacturing operations.</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
Incident Response &amp; Root Cause Analysis</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Log, track, and resolve IT and OT incidents using IT Service Management (ITSM) tools like ServiceNow.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Identify recurring issues and work with the Cybersecurity, Network, and Infrastructure teams to resolve them.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support disaster recovery (DR) and business continuity planning (BCP) for critical systems.</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
Collaboration &amp; Training</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Work closely with IT, OT engineers, production teams, and external vendors to support technology needs.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Provide training for factory personnel and engineers on basic IT and cybersecurity best practices.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Create technical documentation, SOPs, and knowledge base articles for IT and OT teams.</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
Required Qualifications</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Associate&rsquo;s Degree in Information Technology, Computer Science, Engineering, or a related field (Minimum).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Industry Certifications: CompTIA A+ (IT hardware and troubleshooting AND/OR CompTIA Network+ (Basic networking knowledge)</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
Preferred Qualifications:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Bachelor&rsquo;s Degree (Preferred) in Information Systems, Cybersecurity, or Industrial Automation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Cisco CCNA (Cisco Certified Network Associate) (Networking skills)</b></h3></li><li><h3 class="jobSectionHeader"><b>
CompTIA Security+ (Security fundamentals for IT/OT environments)</b></h3></li><li><h3 class="jobSectionHeader"><b>
Certified SCADA Security Architect (CSSA) (Industrial cybersecurity)</b></h3></li><li><h3 class="jobSectionHeader"><b>
Microsoft Certified: Azure Fundamentals (AZ-900) (Cloud basics)</b></h3></li><li><h3 class="jobSectionHeader"><b>
Microsoft 365 Certified: Modern Desktop Administrator Associate</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
Soft Skills &amp; Competencies</b></h3><ul><li><h3 class="jobSectionHeader"><b>
 Analytical Thinking &ndash; Ability to diagnose and solve technical issues quickly.</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Communication Skills &ndash; Ability to translate technical details for non-technical users.</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Problem-Solving Mindset &ndash; Quickly assess and resolve complex technical problems.</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Collaboration &ndash; Work across IT, OT, cybersecurity, and manufacturing teams.</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Adaptability &ndash; Stay up to date with IT, cloud, and industrial automation technologies.</b></h3></li></ul></div>

Search 10000+ Support services tech jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 support services tech jobs Near Me

IT Support Tech

IT Support Tech

IT SUPPORT TECH - PER DIEM

IT Support Tech

Onsite IT Support Tech

IT Support Tech

IT Support Tech