support team lead

Global-e

<div>Global-e (Nasdaq: GLBE) is the world&rsquo;s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities<ul><li>
Manage the application support engineers, providing line management, mentoring and engagement.</li><li>
Establish work procedures and policies according to department standards.</li><li>
Set, monitor, and manage team targets to ensure KPI and SLA achievement.</li><li>
Ensure ticket queues are managed effectively across Zendesk and JIRA.</li><li>
Raise support-related concerns, issues, and improvement feedback to management.</li><li>
Promote self-service plans to reduce inbound ticket volume.</li><li>
Provide technical support to customers and serve as an escalation point both internally and externally.</li><li>
Handle any escalations that require immediate attention from management.</li><li>
Work collaboratively and cross-functionally with other departments.</li><li>
Present team performance reports and conduct team member performance evaluations.</li><li>
Maximize productivity and ensure the team is highly motivated.</li></ul> 
Requirements:
 
<ul><li>3+ years of experience in an Application Support Lead/Managerial role.</li><li>
Experience in people management and technical direction.</li><li>
Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.</li><li>
Experience in providing services to agreed SLA's/OLA's.</li><li>
Experience in Problem and Incident Management according to ITIL standards.</li><li>
Ability to work in a fast-paced environment.</li><li>
Experience with managing root cause analysis and incident reports.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.</li><li>
Prior development experience or previous experience in an eCommerce environment is a strong advantage.</li></ul>
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life</div>

Application Support Team Lead

The University of Iowa

<div>The Extended Technical Support Team Lead position is a player-coach role that blends hands-on technical expertise with frontline leadership. This role serves as the primary escalation point for complex or high-impact issues, guiding IT Support Analysts and IT Support Consultants in troubleshooting, security-patch planning, and lifecycle management of Windows and MacOS environments across the University&rsquo;s academic and administrative units served by Extended Technical Support.
In addition to managing day-to-day ticket queues and project priorities, the Team Lead coaches staff through regular feedback, mentoring, coordinating training for service level consistency, and monitoring compliance with Information Technology Services policies, software licensing requirements, and data-security standards.
This onsite role partners with campus stakeholders to anticipate technology needs, champion process improvements, and report service metrics to leadership, ensuring the team is delivering reliable, customer-focused technical support for the University community.
For a full job description, please email Melanie Bell at melanie-bell@uiowa.edu.
This position is not eligible for University sponsorship for employment authorization.
This is a 100% onsite position.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
<div>Qualifications:
Required Qualifications:<ul><li>
A bachelor&rsquo;s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.</li><li>
Experience (typically 3 years or more) using varied technology concepts related to electronic file storage, desktop management, networked print services, or other applicable technologies</li><li>
Experience supporting Windows personal computers and laptops.</li><li>
Experience supporting printers, multi-function devices, etc.</li><li>
Experience supporting personal mobile computing devices (smartphones, tablets, etc.)</li><li>
Knowledge of Active Directory Users and Computers and Group Policy Management.</li><li>
Knowledge of MECM or other desktop management tools and strategies</li><li>
Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.</li><li>
Demonstrated excellent written and oral communication skills.</li><li>
Excellent interpersonal, customer service and teamwork skills (including with technical peers).</li><li>
Ability to routinely move and transport computer equipment up to 50 pounds.</li><li>
Understanding of leadership skills necessary to effectively supervise and manage a team of IT Support professionals.</li></ul>
Desirable Qualifications:<ul><li>
Experience supporting Apple computers and laptops.</li><li>
Experience in a healthcare or dental setting.</li><li>
General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.</li><li>
Previous experience leading a team, preferably of IT support professionals</li></ul>
Application Details:
In order to be considered, applicants must upload the following materials and mark them as &ldquo;Relevant File&rdquo; to the submission:<ul><li>
Resume</li><li>
Cover letter</li></ul>
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.</div></div>

Extended Technical Support Team Lead

Tamara

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our new cairo office in Egypt.

Your responsibilities
<ul>
<li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li>
<li>Strategizing and monitoring the daily activities of customer service operations.</li>
<li>Assisting customer service staff with duties where required.</li>
<li>Training staff in areas of customer service and company policies.</li>
<li>Monitoring and authenticating returns, exchanges, and voids.</li>
<li>Investigating and solving customer service complaints.</li>
<li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li>
<li>Maintaining documentation pertaining to customer service department activities</li>
</ul>
Your expertise
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in business administration, management studies, or in a related discipline.</li>
<li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead</li>
<li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.</li>
<li>Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.</li>
<li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li></ul></div>

Team Lead - Customer Care

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the Role:

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You&rsquo;ll Do:
<ul>
<li>Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.</li>
<li>Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.</li>
<li>Advocating for customers and defining ways to contribute to the customer experience continually.</li>
<li>Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.</li>
<li>Partner with the support operations and delivery teams to identify, monitor, and report trends.</li>
<li>Build, implement, and improve internal reporting and other processes to optimize team productivity.</li>
<li>Serve as the top-line escalation point for high-priority support cases, including overall triage and management.</li>
<li>Deliver strategic projects on a timely basis.</li>
<li>Report metrics and case management updates to the Technical Support Manager and Director</li>
<li>Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn</li>
<li>Provide a 360 loopback to Product and Engineering</li>
<li>Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes</li>
<li>Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.</li>
<li>Proven ability to showcase change and impact on key org-level initiatives.</li>
<li>Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>Minimum 2-3 years of experience in a leadership role.</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment.</li>
<li>Knowledge in the Motives product line.</li>
<li>Excellent presentation skills coupled with a strong leadership presence.</li>
<li>Communication is a core strength. Heavy focus on using data to articulate a story or an issue.</li>
<li>Excellent time management skills and a strong sense of urgency.</li>
<li>Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.</li>
<li>Experience working with and improving Support ticketing systems, tools, and processes</li>
<li>Flexibility to handle critical cases after hours as needed.</li>
<li>Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.</li>
<li>Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.</li> 
</ul></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Associate Manager, Technical Support Engineering

GenZtech Solutions

Job Title: Lead Generation ExecutiveJob Type: Full-time Location: KarachiJob Summary: We are looking for a proactive and detail-oriented Lead Generation Executive to support our sales team by identifying and qualifying potential customers. The ideal candidate will play a key role in driving business growth by generating high-quality leads through various channels.Key Responsibilities:<ul><li>Research and identify potential clients through online platforms and databases</li><li>Generate leads via LinkedIn, email campaigns, cold calling, and other channels</li><li>Qualify leads based on defined criteria and pass them to the sales team</li><li>Collaborate with marketing and sales teams to optimize lead generation strategies</li><li>Track, analyze, and report on lead generation performance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>1&ndash;3 years of experience in lead generation or sales support</li><li>Strong communication and interpersonal skills</li><li>Familiarity with LinkedIn, CRM tools, and lead generation techniques</li><li>Ability to work independently and meet targets</li><li>Good research and analytical skills</li></ul>Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Lead Generation Executive

SHORES VACATION RENTALS

Job Overview We are seeking an experienced, motivated individual to help lead our growing short-term vacation rental team. This an excellent opportunity for a housekeeping lead or experienced inspector who is ready for more!In this role, you will work closely with the Housekeeping Manager to help oversee daily operations across multiple vacation rental properties, support our housekeeping team, and ensure every home is guest-ready to 5-star standards.Responsibilities<ul><li>Help lead daily housekeeping operations across multiple properties.</li><li>Support scheduling and routing for housekeepers and finishers.</li><li>Inspect homes for quality, presentation, and guest readiness.</li><li>Troubleshoot same-day turnover challenges and last-minute issues.</li><li>Manage supplies, linens, and team support needs.</li><li>Assist with cleaning and property resets when needed.</li></ul>Requirements<ul><li>Hotel housekeeping supervisor, lead housekeeper, inspector, vacation rental cleaning.</li><li>Strong eye for detail and quality standards.</li><li>Excellent communication and team leadership skills.</li><li>Ability to stay calm in a fast-paced environment.</li><li>Comfortable managing multiple priorities and quick turnaround.</li><li>Reliable transportation is a must.</li><li>Scheduling flexibility</li><li>Reliable smart phone.</li></ul>Pay: From $18.00 per hourExpected hours: 15.0 &ndash; 20.0 per weekExperience:<ul><li>housekeeping : 1 year (Preferred)</li></ul>License/Certification:<ul><li>Drivers license (Required)</li></ul>Work Location: In person

Assistant Housekeeping Manager

Persian Horizon - FZCO

Job OverviewPersian Horizon is looking for a highly analytical and results-driven Performance Marketing Specialist to manage, optimize, and scale paid advertising campaigns across multiple digital platforms.The ideal candidate must have strong hands-on experience in lead generation campaigns, funnel optimization, conversion tracking, audience targeting, and campaign scaling.This role is focused on generating qualified leads, improving conversion efficiency, reducing acquisition costs, and supporting overall business growth through data-driven marketing strategies.The candidate must understand both performance marketing and funnel logic &mdash; not just ad management.Key ResponsibilitiesPaid Advertising ManagementPlan, launch, and optimize campaigns across:<ul><li>Meta Ads</li><li>Google Ads</li><li>LinkedIn Ads</li><li>YouTube Ads (preferred)</li></ul>Manage campaign budgets and daily performance monitoringImprove lead quality and conversion ratesScale campaigns while maintaining efficient CPLFunnel &amp; Conversion OptimizationWork closely with web developer and content team to improve:<ul><li>landing pages</li><li>lead forms</li><li>conversion flow</li><li>Identify and reduce drop-off points in the funnel</li><li>Support A/B testing for creatives, copy, and landing pages</li></ul>Audience &amp; Campaign StrategyBuild and optimize:<ul><li>custom audiences</li><li>lookalike audiences</li><li>retargeting audiences</li><li>high-intent segments</li></ul>Develop platform-specific strategies for:<ul><li>lead generation</li><li>retargeting</li><li>nurturing</li><li>conversion campaigns</li></ul>Tracking &amp; AnalyticsConfigure and monitor:<ul><li>Meta Pixel</li><li>Google Tag Manager</li><li>Google Analytics</li><li>conversion tracking</li><li>UTM tracking</li><li>Analyze campaign performance and prepare reports</li><li>Identify opportunities for optimization and scaling</li></ul>CRM &amp; Automation Support<ul><li>Coordinate with CRM and automation systems</li><li>Ensure lead flow and attribution are functioning correctly</li><li>Support WhatsApp, email, and lead nurturing automation where required</li></ul>Cross-Team CollaborationCoordinate with:<ul><li>content writer</li><li>designer</li><li>video editor</li><li>sales team</li><li>web developer</li><li>Ensure all campaigns are aligned with business objectives and sales requirements</li></ul>Required Skills &amp; QualificationsMinimum 3&ndash;5 years of experience in performance marketing or digital advertisingStrong hands-on experience with:<ul><li>Meta Ads Manager</li><li>Google Ads</li><li>LinkedIn Campaign Manager</li><li>Google Analytics</li><li>Google Tag Manager</li></ul>Strong understanding of:<ul><li>lead generation funnels</li><li>CPL optimization</li><li>conversion tracking</li><li>retargeting strategies</li><li>audience segmentation</li><li>Experience managing medium to high advertising budgets</li><li>Strong analytical and reporting skills</li><li>Ability to interpret data and make optimization decisions quickly</li></ul>Preferred ExperienceCandidates with experience in the following industries will be preferred:<ul><li>Investment</li><li>Finance</li><li>Real Estate</li><li>Business Consulting</li><li>High-ticket lead generation</li><li>Luxury brands</li></ul>Performance Expectations (KPIs)The candidate will be evaluated based on:<ul><li>Cost Per Lead (CPL)</li><li>Lead quality</li><li>Conversion rate improvement</li><li>Campaign scaling efficiency</li><li>ROAS / revenue contribution</li><li>Funnel performance</li><li>Reporting accuracy</li><li>Speed of optimization and testing</li></ul>Important NoteThis role is not limited to running ads.We are looking for a performance-focused marketer who understands:<ul><li>customer acquisition</li><li>funnel optimization</li><li>conversion strategy</li><li>data-driven decision making</li><li>revenue-focused marketing</li></ul>The ideal candidate must think strategically, optimize continuously, and contribute directly to business growth.Work Location: In person

Performance Marketing Specialist

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