support team lead

Spectrum IT Recruitment

<p>Support Team Lead</p> <ul> <li>Customer Support, Client Relationships, Support Resolution</li><li>Fareham, Hampshire. This role is to work in the office full time.</li><li>Salary circa £40,000 plus benefits</li></ul> <p>In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average cybercrime value in the UK is just over £10,000 demonstrating that personal finance and small business cybercrime is rife.</p> <p><strong>Would you like to be part of the solution?</strong></p> <p>We are working with an award-winning leader in the field of cyber security. They are on a mission to build a safer digital world for you and your future self! They have built a suite of innovative products designed to offer superior protection against a broad spectrum of online threats.</p> <p><strong>Role Overview </strong></p> <p>The role of Support Team Lead ensures every customer receives timely, effective and high quality assistance. Whether resolving technical issues, addressing service queries, or managing escalations, my clients support teams work collaboratively to deliver outcomes that build confidence and trust. You will work in close partnership with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Oversee daily operation of the three key support teams</li><li>Act as the main point of contact for escalated issues within the department</li><li>Ensure clear communication and alignment between teams and with the Head of Support</li><li>Identify opportunities for process improvements and recommend solutions</li><li>Provide coaching, feedback and support team members to develop skills</li></ul> <p><strong>Skills and Experience </strong></p> <ul> <li>Experience managing or supervising support teams within a fast paced customer support environment</li><li>Strong understanding of escalation management, complaint handling and quality assurance processes</li><li>Hands on experience managing outsourced teams and vendor relationships</li><li>Excellent communication skills</li></ul> <p>The company offers a competitive salary, exposure to new technology, career progression and a great working environment with a talented team.</p> <p>Interviews are being held within the next couple of weeks so please get in touch via email or give me a call on the following or call </p> <p>Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.</p>

Support Team Lead

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.<br>
<br>
Division Profile: https://www.discorp.com/<br>
<br>
The Position:<br>
We are looking for a talented, detail-oriented, and enthusiastic Support Developer Team Lead who is passionate about tools and enjoys working with many projects and a wide range of technologies We are looking for an individual who will challenge himself and others to constantly come up with innovative solutions and who not only know how to solve the problem, but who help define the problems and direction and create value while pioneering new frontiers.<br>
<br>
This is an exciting, dynamic, and challenging position and we are looking for people with initiative, drive, and relevant experience in the industry. This role will require you to work directly with product, design, Customers and operations teams to define and implement solutions.<br>
<br>
The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. This role is great for someone who enjoys a mix of development work, problem-solving, and continuous improvement, with the opportunity to grow into a leadership position. You&rsquo;ll be expected to manage both the technical and interpersonal aspects of supporting and improving a software product.<br>
<br>
Responsibilities:<br>
1. Critical Thinking &amp; Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues.<br>
2. Collaboration: You'll be working with multiple teams (product, design, customers, and operations) to help define solutions and implement them effectively.<br>
3. User Experience Improvement: You'll be tasked with researching user preferences and continuously improving the user experience.<br>
4. Research: Staying current with new technologies and best practices will be important for staying ahead of the curve and solving problems more efficiently.<br>
5. Code Reviews &amp; Troubleshooting: You'll engage with support teams to investigate code, database issues, and bugs. You'll also help provide training to Tier 1 and Tier 2 support teams on product behavior.<br>
6. Documentation: Writing detailed tickets for bug issues, tracking them in Jira or Azure DevOps, and collaborating with product management to prioritize fixes.<br>
7. Team Leadership: You would lead a team of developers with similar skill sets.</div><div><br>
Skills and Qualifications:<br>
<ul><li>Experience: At least 6+ years in software development.</li><li>Full Stack Development: Practical experience with:</li></ul>
o Backend: Java, REST APIs, SQL Databases<br>
o Frontend: Any modern frontend framework like Angular, React, or Vue<br>
<ul><li>Development Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes.</li><li>Operating Systems: Working knowledge of the Microsoft Windows environment.</li><li>Software Design: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems.</li><li>Agile Methodologies: Familiarity with Jira or Azure DevOps for managing the software development lifecycle.</li><li>Communication: Excellent spoken and written English skills are a must.</li><li>Bonus: Experience in the dealership industry is a plus, suggesting the product might be related to dealership management or operations.</li></ul></div><div><br>
What They're Looking For:<br>
<ul><li>Problem-Solvers: You&rsquo;ll be expected to not only solve technical problems but to help define the direction and solutions to those problems.</li><li>Team Player: You&rsquo;ll be part of a global team, so strong collaboration and communication skills are essential.</li><li>Leadership Potential: The opportunity to grow into a leadership</li></ul></div><div></div><div>
Timings:</div><div>
6 AM &ndash; 4 PM PST (7PM&ndash;5AM)</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Senior Java Developer(Support-Team Lead)

Wellvort Fashion Private Limited

<p><b>Customer Support Manager</b></p><p><b>Location:</b> Ahmedabad (On-site)<br/><b>Company:</b> Sockscarving &ndash; Fashion &amp; Apparel (E-commerce)</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage the customer support team (chat, email, calls, social media).</li></ul><ul><li>Develop customer service policies and procedures to improve efficiency.</li></ul><ul><li>Handle escalated customer queries and resolve complaints effectively.</li></ul><ul><li>Monitor customer satisfaction (CSAT, NPS, response time, resolution rate).</li></ul><ul><li>Train and mentor support team members to maintain service quality.</li></ul><ul><li>Coordinate with logistics, operations, and sales teams for smooth order fulfillment.</li></ul><ul><li>Analyze customer feedback and prepare monthly reports for management.</li></ul><ul><li>Identify areas for process improvement and implement new tools/solutions.</li></ul><ul><li>Ensure consistent brand voice and positive customer interactions.</li></ul><p>Interested Candidate can share their CV on 9586412682/ hrsockscarving@gmail.com</p><p>Job Type: Full-time</p><p>Pay: ₹20,000.00 - ₹30,000.00 per month</p><p>Work Location: In person</p>

Customer Support Manager

Golden Hawk Technologies

<p>Job description</p><p>Job Title: Team Lead &ndash; Sales</p><p>Location: DHA Phase 2, Islamabad</p><p>Employment Type: Full-Time</p><p>Job Overview:</p><p>We are seeking a dynamic and results-driven Team Lead &ndash; Sales to oversee our customer support and sales operations for a leading UK-based Transport Company. This hybrid role combines customer relationship management with strategic sales execution, ensuring smooth service delivery and lead conversion through excellent team coordination and direct client interaction. The ideal candidate will be proactive, goal-oriented, and experienced in both sales and customer support, particularly in a leadership capacity</p><p><b>Key Responsibilities:</b></p><p>Team Leadership &amp; Coordination</p><p>Lead, coach, and support a team of Customer Support Specialists.</p><p>Monitor daily performance, ensuring targets are met and high service standards are maintained.</p><p>Conduct regular training sessions to enhance the team&rsquo;s product knowledge and communication skills.</p><p>Sales &amp; Lead Management</p><p>Supervise the team&rsquo;s handling of inbound leads generated through the company website and other channels.</p><p>Personally handle high-priority leads and complex customer requests.</p><p>Guide the team in converting leads into confirmed bookings by offering tailored transport solutions.</p><p>Ensure accurate and timely data entry in the CRM system for all leads.</p><p>Customer Support</p><p>Oversee post-booking customer interactions to guarantee a smooth and satisfying transport experience.</p><p>Resolve escalated customer concerns and maintain a high standard of customer service across all touch points.</p><p>Assist with booking modifications, cancellations, or special requests, when needed.</p><p>Reporting &amp; Collaboration</p><p>Prepare and share regular performance reports with upper management.</p><p>Coordinate closely with UK-based sales and operations teams to ensure alignment.</p><p>Continuously improve internal processes to enhance efficiency and customer satisfaction.</p><p><b>Requirements</b>:</p><p>Proven experience (3+ years) in sales and customer support, with at least 1 year in a leadership role.</p><p>Background in transport, logistics, or a BPO/IT support environment is highly preferred.</p><p>Strong verbal and written English communication skills (UK client handling experience is a plus).</p><p>Proficiency in CRM tools and lead management systems.</p><p>Ability to manage time effectively and thrive in a fast-paced setting.</p><p><b>Perks &amp; Benefits:</b></p><p>Competitive salary based on experience</p><p>Opportunity to work with international clients</p><p>Professional development and growth opportunities</p><p>Collaborative work environment</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Team Lead - Sales

Zeblaze Solutions

<p>We are looking for an experienced <b>Team Lead &ndash; Customer Support </b>to manage and guide our customer support operations in a fast-paced eCommerce environment. The role involves leading support teams, handling customer escalations, planning projects, allocating resources, and continuously improving team performance across both support and incoming request teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead, mentor, and motivate customer support team members to deliver high-quality service.</li><li>Handle and resolve customer escalation calls and emails in a timely and professional manner.</li><li>Oversee day-to-day operations of support and incoming request teams.</li><li>Plan and manage projects related to customer experience improvement and process optimization.</li><li>Allocate team members effectively based on workload, skills, and priorities.</li><li>Monitor ticket queues, response times, and resolution metrics.</li><li>Review individual and team performance regularly and provide constructive feedback.</li><li>Conduct performance reviews and assist in training and development initiatives.</li><li>Coordinate with internal teams (Product, Logistics, Tech, Sales) to resolve complex issues.</li><li>Ensure adherence to company policies, SLAs, and quality standards.</li><li>Prepare reports on support performance, escalations, and customer satisfaction.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Proven experience as a Team Lead or Senior Executive in customer support (preferably eCommerce).</li><li>Strong leadership and people-management skills.</li><li>Excellent communication skills (verbal and written).</li><li>Experience handling customer escalations via calls and emails.</li><li>Ability to plan projects and manage multiple priorities effectively.</li><li>Analytical mindset with experience reviewing performance metrics.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency with CRM and customer support tools.</li></ul><p>L<b>eadership Qualities:</b></p><ul><li>Ability to inspire and motivate teams.</li><li>Fair and transparent decision-making.</li><li>Strong ownership and accountability.</li><li>Coaching mindset with a focus on team growth.</li><li>Calm and professional under pressure.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience working in a product-based eCommerce company.</li><li>Knowledge of customer experience best practices.</li><li>Familiarity with KPI tracking and performance dashboards.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹30,000.00 - ₹40,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Team Lead - Customer Support

AVIVE

<div><div><b>About Avive:</b></div><div></div><div><br>
Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.</div><div></div><div><br>
Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced &ndash; yet still accessible &ndash; hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.</div><div></div><div><br>
Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E</div><div></div><div><br>
Learn more about working at Avive: https://avive.life/careers/</div><div></div><div><b><br>
About the Role:</b></div><div></div><div><br>
We are seeking a Customer Support Manager to lead and elevate our inbound call center operations, customer product support, new customer onboarding experience, and unmanaged/small-account retention and success workflows.</div><div></div><div><br>
This role is a critical part of our Customer Success organization. As a player-coach, you&rsquo;ll actively support customers while recruiting, developing, and managing a high-performing support team. You will ensure we meet (and exceed) service SLAs, improve operational efficiency, and deliver an exceptional customer experience across every interaction.</div><div></div><div><br>
We need someone who thrives in a fast-growing environment, rolls up their sleeves, and can build scalable processes from the ground up. This is a highly cross-functional role that works closely with Engineering, Product, Quality, Sales, Finance, Marketing, and Business Systems.</div><div></div><ul><li><br>
<b><i>Local SF Bay Area candidates will be asked to abide by a 3 day/week hybid onsite schedule. Remote candidates (outside of the SF Bay Area) are encouraged to apply. Remote candidates residing in Texas will be given high consideration.</i></b></li></ul>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3><ul><li>
Including, but not limited to:</li></ul><div></div><div><b><br>
Team Leadership &amp; Coaching</b></div><ul><li>
Own hiring, onboarding, training, and ongoing development of Customer Support team members.</li><li>
Implement quality assurance standards and coach agents to maintain best-in-class service levels.</li><li>
Serve as an escalation point for complex customer issues, supporting agents with live questions and troubleshooting.</li></ul><div></div><div><b><br>
Customer Support Operations</b></div><ul><li>
Oversee daily support operations across phone, email, and live chat channels.</li><li>
Act as a direct support agent as needed, especially during peak times or to model best practices.</li><li>
Investigate and resolve customer complaints, including approving account adjustments and service accommodations.</li><li>
Maintain up-to-date knowledge of all Avive products and services to ensure accurate, confident support.</li></ul><div></div><div><b><br>
Service Levels &amp; Enterprise Support</b></div><ul><li>
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels</li><li>
Own enterprise SLA compliance, including response time, resolution time, and escalation commitments</li><li>
Lead incident response for high-severity issues, including cross-functional coordination and customer communication</li></ul><div></div><div><b><br>
Process Development &amp; Cross-Functional Collaboration</b></div><ul><li>
Partner with Product, Quality, and Engineering, to build troubleshooting guides, decision trees, and support workflows for technical issues.</li><li>
Partner with Finance, Business Systems, and Marketing to improve internal processes and ensure a smooth end to end customer experience.</li><li>
Partner with Product and Engineering to influence roadmap decisions based on support insights</li><li>
Update scripts, help center content, and internal documentation based on new learnings.</li><li>
Research and evaluate call center technologies to increase efficiency and enhance the customer experience.</li></ul><div></div><div><b><br>
Performance Management &amp; Reporting</b></div><ul><li>
Design and own core Customer Support KPIs (e.g., first response time, resolution time, CSAT, backlog health, reopen rates, deflection)</li><li>
Set performance targets aligned to company growth stage and customer expectations</li><li>
Track team performance against service-level and productivity goals.</li><li>
Prepare and analyze call center metrics to optimize resource allocation and improve processes.</li><li>
Manage team schedules, forecast staffing needs, and ensure adequate queue coverage.</li><li>
Lead regular team meetings to review performance, share insights, and reinforce expectations.</li></ul><div></div><div><b><br>
Other Responsibilities</b></div><ul><li>
Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets).</li><li>
Ensure operational tasks and back-office support duties are completed within required timeframes.</li><li>
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience.</li></ul><h3 class="jobSectionHeader"><b>
Required Skills &amp; Experience:</b></h3><ul><li>
5+ years of experience leading high-volume customer support or call center operations in fast-growing environments, with proven experience building and scaling Customer Support functions from early-stage or fragmented operations into structured, metrics-driven organizations.</li><li>
Strong knowledge of customer service and call center KPIs, QA processes, and support best practices.</li><li>
Hands-on experience with support systems such as Zendesk, Salesforce, Jira and/or NetSuite.</li><li>
Resourceful problem-solver who is calm under pressure, patient, and customer-obsessed.</li><li>
Curious, eager to learn new tools and technologies, and thrives in an environment where processes evolve quickly.</li><li>
Energized by Avive&rsquo;s mission and excited to help deliver a best-in-class support experience that saves lives.</li></ul><h3 class="jobSectionHeader"><b>
Bonus Points For:</b></h3><ul><li>
Experience working with a connected hardware + software platform is a plus</li></ul><div><b>
Equal Employment Opportunity</b></div><div>
It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.</div><div></div><div><br>
NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.</div><div></div><div><i><br>
Anticipated Salary Range (DOE and location): $90,000 - $125,000</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

OneRail

<div>
 The Logistics Support Team Lead plays a critical role in ensuring the successful execution of last-mile delivery operations while providing day-to-day leadership to a team of Logistics Support Specialists. This role exists to support delivery excellence by proactively monitoring deliveries, resolving exceptions, and ensuring strong communication between shippers, couriers, and end customers.
 <br/>
 <br/>
 The ideal candidate is an experienced Logistics Support Specialist who demonstrates strong decision-making, multitasking, and people leadership skills. As a Team Lead, this role supports operational efficiency, customer satisfaction, and continuous process improvement while serving as a mentor and escalation point within the Logistics Support team.
 <br/>
 <br/>
 <em>
  Please note that at this time OneRail's Logistics Support Department is only considering internal applications for the role of Logistics Support Lead from current team members of OneRail who have occupied their current role for a minimum of six months. Applications submitted by ext renal candidates or current team members who have not occupied their current role for more than six months will not be considered.
  <br/>
  <br/>
 </em>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coach, train, and mentor Logistics Support Specialists to ensure consistent performance and adherence to procedures
  </li>
  <li>
   Monitor the full delivery lifecycle from courier acceptance through proof of delivery
  </li>
  <li>
   Track deliveries, troubleshoot issues, and resolve problems in real time
  </li>
  <li>
   Communicate proactively with customers, shippers, and delivery partners regarding delivery status and exceptions
  </li>
  <li>
   Coordinate with delivery partners to ensure cost-effective execution while meeting customer SLAs
  </li>
  <li>
   Escalate issues in a timely manner to minimize customer impact
  </li>
  <li>
   Assist with optimizing delivery scheduling procedures for clients
  </li>
  <li>
   Complete order data entry and dispatch activities as needed
  </li>
  <li>
   Recognize, prioritize, and manage tasks based on urgency and business impact
  </li>
  <li>
   Execute multiple tasks simultaneously in a fast-paced environment
  </li>
  <li>
   Support weekend operations as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to work 8-hour shifts between 7:00 AM and 10:00 PM, Monday through Friday, with some weekends required
  </li>
  <li>
   Strong multitasking and prioritization skills
  </li>
  <li>
   Quick and effective decision-making abilities
  </li>
  <li>
   Proficiency with web-based computer applications
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Demonstrated ability to work effectively in a team environment
  </li>
  <li>
   Strong interpersonal and people skills
  </li>
  <li>
   Bi-lingual a plus but not mandatory.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience mentoring or leading peers in an operations or logistics environment
  </li>
  <li>
   Experience working in a fast environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 This role falls under Hourly Comp Band 2, with an hourly base compensation rate expected to be between $25 and $30 per hour, depending on experience and qualifications.
 <br/>
 <br/>
 <strong>
  Work Location
  <br/>
  <br/>
 </strong>
 This position is based at OneRail&rsquo;s headquarters in Orlando, FL (ZIP 32819). On-site presence will be required.
 <br/>
 <br/>
 <strong>
  About OneRail
  <br/>
  <br/>
 </strong>
 OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.
 <br/>
 <br/>
 OneRail was named to the Deloitte Technology Fast 500&trade; two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine&rsquo;s Best Workplaces 2023, was listed on Forbes&rsquo; lists of America&rsquo;s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.
</div>


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