support technician

Optomi

<div>
 <p>
  <strong>
   Optomi, in partnership with a leading organization, is seeking an experienced IT Deskside Support Technician to join their team in Durham, NC!
  </strong>
 </p>
 <p>
  This role is ideal for a hands-on, customer-focused IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment. The IT Deskside Support Technician will provide both deskside and remote support to ensure a seamless technology experience across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What the right candidate will enjoy:
  </strong>
 </p>
 <ul>
  <li>
   A highly interactive, end-user facing environment
  </li>
  <li>
   Hands-on troubleshooting across hardware, software, and network systems
  </li>
  <li>
   Collaboration with Help Desk, Network, Security, and Systems teams
  </li>
  <li>
   Ownership of workstation setup, onboarding, and lifecycle management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience of the right candidate:
  </strong>
 </p>
 <ul>
  <li>
   2+ years of IT support or deskside support experience
  </li>
  <li>
   Strong knowledge of
   <strong>
    Windows and macOS
   </strong>
   environments
  </li>
  <li>
   Experience with
   <strong>
    Active Directory/Entra ID and Microsoft 365
   </strong>
  </li>
  <li>
   Experience with
   <strong>
    Intune
   </strong>
   or other MDM platforms
  </li>
  <li>
   Familiarity with
   <strong>
    PowerShell
   </strong>
   or basic automation/scripting
  </li>
  <li>
   Familiarity with remote support tools and ITSM platforms (ServiceNow, Jira, etc.)
  </li>
  <li>
   Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  </li>
  <li>
   Experience with imaging, account provisioning, and hardware deployment
  </li>
  <li>
   Strong problem-solving, communication, and customer service skills
  </li>
  <li>
   Ability to prioritize and work independently in a fast-paced setting
  </li>
  <li>
   Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience
  </li>
  <li>
   CompTIA A+, Network+, Microsoft MCP, or similar certifications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities of the right candidate:
  </strong>
 </p>
 <ul>
  <li>
   Provide deskside and remote support for hardware, software, and connectivity issues
  </li>
  <li>
   Install, configure, and maintain operating systems, applications, and security updates
  </li>
  <li>
   Set up and deploy new user workstations (imaging, account setup, access provisioning)
  </li>
  <li>
   Manage IT asset inventory and hardware lifecycle (deployment, repair, decommissioning)
  </li>
  <li>
   Support office technology including printers and video conferencing systems
  </li>
  <li>
   Escalate complex issues and collaborate with cross-functional IT teams
  </li>
  <li>
   Document tickets, resolutions, and procedures accurately
  </li>
  <li>
   Assist with onboarding/offboarding and IT orientation
  </li>
  <li>
   Ensure compliance with IT policies and security standards
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Working Conditions:
  </strong>
 </p>
 <ul>
  <li>
   On-site support required in Durham, NC, with occasional travel between office locations
  </li>
  <li>
   Ability to lift and move IT equipment up to 50 lbs
  </li>
  <li>
   Participation in on-call rotation or occasional after-hours support as needed
  </li>
 </ul>
 <p>
 </p>
</div>


Desktop Support Technician

Park Nicollet

<div><p>JOB DESCRIPTION</p>
<div><div>Park Nicollet is looking to hire a Clinical Support Technician to join our Primary Care team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.</div><p></p><p><b><br>
Position Summary:</b></p><p>
This position will provide and/or support patient care by performing tasks and duties consistent with professional standards and HealthPartners policies and procedures. In addition, may function in supply aid and/or sterilization capacity by maintaining a safe work area and ensuring that it is adequately stocked, cleaned and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards.</p><p><b>
Required Qualifications:</b></p><ul><li><b>
Education, Experience or Equivalent Combination:</b><ul><li><div>
High school diploma or GED</div></li><li><div>
2 years customer service experience and/or healthcare experience</div></li><li><div>
Complete Medical Terminology and Pharmacology online courses within six months of hire</div></li></ul></li><div></div><li><div><b><br>
Licensure/ Registration/ Certification:</b></div></li><li><div>
Complete BLS course within 1 week of hire and maintained BLS certification in accordance with American Heart Association (AHA). No online only courses accepted.</div></li></ul><p></p><ul><li><b><br>
Knowledge, Skills, and Abilities:</b><ul><li><div>
Demonstrated organizational skills</div></li><li><div>
Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling</div></li><li><div>
Demonstrated ability to follow detailed instruction work efficiently despite interruptions and maintain a courteous and cooperative manner</div></li><li><div>
Demonstrated ability to function with multiple priorities and interruptions</div></li></ul></li></ul><p></p><p><b><br>
PREFERRED QUALIFICATIONS:</b></p><ul><li><b>
Education, Experience or Equivalent Combination:</b><ul><li><div>
Graduate of an accredited pharmacy technician program or currently registered as a pharmacy technician with one or more years pharmacy technician experience</div></li></ul></li></ul><p></p><p><br>
Current BLS certification for health professionals through the American Heart Association or Red Cross required and maintained. On-line BLS certification is not acceptable</p><p>
Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling</p><p>
Demonstrated ability to function with multiple priorities and interruptions</p><p></p><p><b><br>
Benefits:</b></p><p>
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!</p></div></div>
<br><div><p>ABOUT US</p>
<div><div>At HealthPartners we believe in the power of good &ndash; good deeds and good people working together. As part of our team, you&rsquo;ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.</div>
<p>
We&rsquo;re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.</p>
<p>
At HealthPartners, everyone is welcome, included and valued. We&rsquo;re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.</p>
<p><b>
Benefits Designed to Support Your Total Health</b><br>
As a HealthPartners colleague, we&rsquo;re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.</p>
<p>
Join us in our mission to improve the health and well-being of our patients, members, and communities.</p>
<p></p>
<p>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.</p></div></div>
<br><div><p>JOB INFO</p>
<div><div><div><ul><div><div>Job Identification</div>
<div>117879</div>
</div><div><div>Organization</div>
<div>Park Nicollet Clinics, HealthPartners Enterprise</div>
</div><div><div>Posting Date</div>
<div>03/03/2026, 12:24 PM</div>
</div><div><div>Locations</div>
<div> <div></div><div><div>Park Nicollet Clinic Bloomington
</div></div></div></div><div><div>Work Schedule</div>
<div>Casual position to work when able and when clinic needs are presented.</div>
</div><div><div>Hours Per Week/FTE</div>
<div>0 hrs weekly / 0 FTE</div>
</div><div><div>Job Shift</div>
<div>Day/Evening</div>
</div><div><div>Position Type</div>
<div>On-Call/Casual</div>
</div><div><div>Job Category</div>
<div>Nursing - Other</div>
</div><div><div>Department</div>
<div>Family Medicine Bltgn Hyland Greens</div>
</div><div><div>Pay Range</div>
<div>$18.42 - $27.64 hourly</div>
</div><div><div>Pay Range Statement</div>
<div>Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).</div>
</div><div><div>Overtime Eligibility Status</div>
<div>Non-Exempt</div>
</div><div><div>Worker Type</div>
<div>Employee</div></div></ul></div></div></div></div>

Clinical Support Technician

HCLTech

<p><b>Skill: </b>Field Support Technician</p><p><b>Minimum Experience 3+ Years of Field Services/Support Technician</b></p><p>As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.</p><ul><li>As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:</li><li>Provide customer facing end-user support that includes:</li><li>Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.</li><li>Perform Break Fix, Desk Side Support, IMACD&rsquo;s, Data Migration, Refreshes, etc.</li><li>Perform onsite updates, Configuration changes, or Software installations.</li><li>Provide onsite technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li><li>Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.</li><li>Provide On-call support if required outside business hours on a rotational basis</li><li>Provide Hand and Feet support for network data and voice devices</li><li>FSO Telecom task:</li><li>Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)</li><li>Configuration of phones using SOP and Phones movement.</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team</li></ul><p><b>Desired Qualifications:</b></p><ul><li>BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience</li><li>One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.</li><li>Experience with various desktop systems, operating systems, and diverse technical environments.</li><li>Excellent customer service orientation and verbal communication skills.</li><li>Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.</li><li>Ability to install software for and troubleshoot a wide range of applications.</li><li>Analytical thinking and problem-solving ability.</li><li>CompTIA A+ certification or equivalent certification</li><li>Flexible for travelling to remote sites or cluster</li><li>Provide assistance for network relates issues</li><li>Should be able to lift weight up to 30 lbs at waist level</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team.</li></ul><p><i><b>HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. </b></i></p><p><i><b>A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.</b></i></p><p>Job Type: Full-time</p><p>Pay: $45,000.00 - $79,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>field service support technician: 3 years (Required)</li></ul><p>Work Location: On the road</p>

Field Support Technician

noon

<div>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an IT Support Technician who can help us move even faster.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes.
 </p>
 <p>
  Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 </p>
 <p>
  <br/>
 </p>
 <p>
  noon&rsquo;s mission: Every door, every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  We are seeking a proactive and hands-on IT Support Technician to ensure the smooth and efficient operation of our IT infrastructure across multiple retail store and warehouse locations.
 </p>
 <p>
  This role requires a self-starter with strong technical skills, excellent problem-solving abilities, and a commitment to minimizing downtime.
 </p>
 <p>
  The ideal candidate will be responsible for providing technical support, managing IT assets, and maintaining the IT operations of our warehouse facilities.
 </p>
 <p>
  A valid UAE driving license is essential for this position.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide hands-on technical support for end-users across all locations, addressing hardware, software, and network issues promptly and effectively.
  </li>
  <li>
   Manage and maintain Active Directory, including user account creation, modification, and deletion, group policy management, and security administration.
  </li>
  <li>
   Administer and troubleshoot mobile devices and applications using Intune and other Mobile Device Management (MDM) solutions.
  </li>
  <li>
   Configure, deploy, and maintain Cisco Meraki network devices, including routers, switches, and wireless access points.
  </li>
  <li>
   Troubleshoot and resolve issues related to systems (desktops, laptops, servers), printers, and handheld devices (PDAs).
  </li>
  <li>
   Utilize ITSM tools such as Jira and Snipe-IT to manage support tickets, track IT assets, and maintain accurate inventory records.
  </li>
  <li>
   Ensure accurate and up-to-date tracking of all IT inventory, including hardware, software licenses, and peripherals.
  </li>
  <li>
   Manage and oversee the IT operations of our warehouse facilities, ensuring reliable connectivity and functionality of all IT systems.
  </li>
  <li>
   Proactively identify and resolve potential IT issues to ensure minimal downtime across all locations.
  </li>
  <li>
   Document troubleshooting steps, solutions, and IT procedures.
  </li>
  <li>
   Collaborate with other IT team members and vendors as needed.
  </li>
  <li>
   Adhere to company IT policies and security standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven hands-on experience with Active Directory administration and troubleshooting.
  </li>
  <li>
   Demonstrable experience in managing and supporting devices using Intune and other MDM platforms.
  </li>
  <li>
   Practical experience with the setup, configuration, and maintenance of Cisco Meraki network infrastructure.
  </li>
  <li>
   Hands-on experience troubleshooting a wide range of IT issues, including systems (Windows and macOS), printers, and PDA devices.
  </li>
  <li>
   Familiarity with and practical experience using ITSM tools like Jira and Snipe-IT.
  </li>
  <li>
   Strong understanding of IT inventory management principles and best practices.
  </li>
  <li>
   Experience managing IT operations within a warehouse or similar environment is highly desirable.
  </li>
  <li>
   Excellent problem-solving, analytical, and communication skills.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Strong 1 customer service orientation with a proactive approach to issue resolution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


IT Support Technician

City of Victoria, Texas

<div><div><div><h2 class="jobSectionHeader"><b>JOB SUMMARY</b></h2></div>
<p></p><div><p>Under close supervision, the IT Support Technician provides technical support to City staff by troubleshooting and resolving hardware, software, and basic network issues. This role supports the day-to-day operation of IT across the City by responding to helpdesk tickets and escalating complex issues as needed.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>PRINCIPAL DUTIES AND RESPONSIBILITIES</b></h2></div>
<p></p><div><div><div><div><i>Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:</i></div></div><br>
<div><ul><li>
Configures, installs, troubleshoots, and repairs desktop and laptop computers and peripherals, mobile devices, network printers, and common software applications such as email, Office, and cybersecurity applications.</li><li>
Monitors and responds to help desk calls and tickets, ensuring effective resolution or escalation when appropriate.</li><li>
Manage computer inventories.</li><li>
Assists IT department staff with tasks and projects as assigned.</li><li>
Performs related duties as required or assigned.</li></ul></div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>PHYSICAL AND ENVIRONMENTAL CONDITIONS</b></h2></div>
<p></p><div><p>Work is performed in a standard office environment. Some field work may be required which includes exposure to various outdoor weather conditions. May be required to climb ladders, traverse uneven surfaces, and lift and move objects weighing up to 50 pounds.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>REQUIRED QUALIFICATIONS</b></h2></div>
<p></p><div><ul><li>Associate&rsquo;s degree in computer science or related field and one (1) year of technical support experience; OR an equivalent combination of education, training, and experiences.</li><li>
A valid State driver&rsquo;s license may be required.</li><li>
Basic understanding of cyber security best practices.</li><li>
Excellent communication and documentation skills, with the ability to explain technical issues to non-technical stakeholders.</li><li>
Competencies in technical problem solving, situational analysis, customer service, team collaboration, &amp; SLA awareness.</li><li>
Skilled at organizing work and setting priorities to meet deadlines</li></ul></div></div></div><p></p>

McGuireWoods LLP

<div>Overview:
<div>
McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Seattle office. This role focuses on providing hands-on support to firm personnel with PC hardware and software. In collaboration with other IT teams, the On-Site Support Technician will help ensure technology is utilized efficiently and effectively across their assigned area.</div><div></div><div><br>
McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues.</li><li>
Set-up and support internal and external meetings, presentations, conference calls and events as needed.</li><li>
Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel.</li><li>
Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones.</li><li>
Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc.</li><li>
Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel.</li><li>
Performs additional duties as directed.</li></ul>
Qualifications:
<ul><li>Minimum of 3 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.</li><li>
Law firm experience preferred.</li><li>
Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word.</li><li>
Experience supporting iPhone and Android.</li><li>
Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.</li></ul><div><b>
Have more questions? Connect with a </b><b>recruiter</b><b> directly.</b></div><div>
#LI-MM1</div></div><div></div>

On-Site Support Technician

Marotta Controls

<div><div><div><div><div><div><div><div><div><div><div><div><div>Elevate your career at Marotta Controls, a New Jersey Top Workplace three years running! Dedicated to innovation, quality and excellence, we deliver cutting edge control systems for the Aerospace &amp; Defense industry. At Marotta, we value bold thinking and teamwork, and we empower our employees to push boundaries while delivering top-tier solutions to our customers. Our team fosters a fun, collaborative culture where creativity and technical excellence thrive! Your next big opportunity starts here. Be part of a company where your work supports a mission that makes a difference&mdash;apply today!</div><br>
<div></div>
</div></div></div></div></div></div></div></div></div></div><div></div><div><b>IT Support Technician I</b></div>
<div></div><div><b>ESSENTIAL FUNCTIONS</b></div>
<div></div><div>The IT Help Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is to provide front line support for all staff. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The desktop support technician is required to track all support requests through a ticketing system and track all resolutions to issues. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.</div>
<div></div><div>Minimum Required Qualifications:</div>
<ul><li>Demonstrated knowledge of building and configuring PCs and laptops, loading software, and conducting audits for unlicensed software</li>
<li>Minimum 1-year experience or education equivalent</li>
<li>Must be a US Citizen</li>
</ul>
<div></div><div>Additional Desired Qualifications:</div>
<ul><li>Network cabling experience is considered a plus</li>
<li>Knowledge of JIRA Service Desk or a similar ticketing system a plus</li>
</ul>
<div></div><div>Essential or Primary / Key Responsibilities:</div>
<ul><li>Complete work orders such as:
<ul><li>Installing equipment</li>
<li>Connecting and moving devices</li>
<li>Installing disk drives, memory and other hardware components</li>
<li>Software installations</li>
<li>Install Windows OS on new computers</li>
</ul></li><li>Sets up technology for new hires</li>
<li>Provide desktop, mobile device, phone and email usage support and training to new users</li>
<li>Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment</li>
<li>Adhere to policies for access control and security administration, including password troubleshooting and password resets</li>
<li>Assemble, install, configure and test computer equipment</li>
<li>Install and configure new IT equipment</li>
<li>Resolve incidents and upgrade different types of software and hardware</li>
<li>Excellent verbal and written communication skills</li>
<li>Good problem-solving and critical-thinking skills</li>
<li>Able to work in a team as well as independently</li>
<li>Experienced in providing professional and courteous customer service</li>
</ul>
<div></div><div><b>Work Environment:</b></div>
<ul><li>This job interacts both in a professional office environment and a manufacturing/machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).</li>
<li>This is a full-time position. On-call rotation and occasional weekend support is expected.</li>
<li>This position is based in our Parsippany location and may require occasional travel to our Montville office location.</li>
<li>No regular travel is expected for this position</li>
</ul>
<div></div><div>Physical Requirements:</div>
<ul><li>While performing the duties of this job, the employee is regularly required to see, talk, and hear</li>
<li>The employee is frequently required to reach and lift with hands and arms, and to use hands to finger, handle or feel</li>
<li>The employee is regularly required to sit, stand, walk, bend, turn, etc., and move about the facility</li>
<li>The employee may be required to lift, push, pull and/or move items weighing up to 25 pounds</li></ul><br>
</div><div></div><div><div>This position is at our Parsippany, NJ corporate office&rsquo;s location.</div>
<div><div><div><b>Salary Range: </b><b>$25.01-$29.79</b></div>
</div><div></div><div>Many of our contracts require proof that you are a U.S. citizen and/or that an export license has been obtained for employees who are citizens of certain countries. Your employment, both initially and continually thereafter, is conditioned on production of such proof of citizenship and/or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.</div>
<div></div><div>At Marotta Controls, we are committed to a fair, performance-driven compensation approach that promotes consistency across all levels of our organization. We ensure that pay decisions are free from bias, based on objective criteria, and are regularly reviewed.</div>
<div></div><div>Your level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency.</div>
<div></div><div>Additionally, we offer a highly competitive compensation package for this opportunity, including incentive compensation and a comprehensive suite of premium benefits. These include medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation, sick and personal days, paid holidays, and flexible scheduling options such as compressed workweeks. We value and reward employee achievements and host multiple engagement events each quarter to foster a strong, supportive workplace culture.</div>
<div></div><div>If you are looking to grow or accelerate your career and be part of a best in class organization while enjoying a work-life balance, please visit our website at www.marotta.com to learn more about us and to apply. Check out all of our openings at https://marotta.com/job-openings/</div>
<div></div><div>VETERANS ARE ENCOURAGED TO APPLY</div>
<div></div><div><b>No agencies, please.</b></div></div></div></div><div></div>

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