support technician

Radancy

<div>As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. 
The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical. 
What does a great IT Desktop Support Technician do?<ul><li>
Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.</li><li>
Deploy and re-image workstations (Mac &amp; PC) for new and existing users.</li><li>
Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.</li><li>
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).</li><li>
Maintain cleanliness and organization of local office server room.</li><li>
Configure and administer local phone system and coordinate wiring within network switch closet.</li><li>
Be the local expert for all technology related issues.</li><li>
Provide technical support for Macintosh hardware and OS.</li><li>
Share job responsibilities and knowledge within the Team.</li><li>
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.</li><li>
Manage virtual and physical server environment for offices.</li><li>
Manage and maintain office copiers and network printers</li><li>
Answer limited number of support desk phone calls</li></ul> 
Requirements for consideration<ul><li>
Must have experience supporting Apple Mac environments and Mac OSX.</li><li>
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
</li><li>Experience with remote support solutions.</li><li>
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.</li></ul>
 Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:<ul><li> 
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li>
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li>
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul>
Location: This role is in our Atlanta Office, with a requirement of 3 days in the office. 
Our Benefits: 
At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 
<ul><li>
Comprehensive medical coverage, with dental, vision and life insurance</li><li>
Competitive 401(k) plan with employer matching</li><li>
Unlimited flexible time off (FTO)</li><li>
World-class training that keeps you at the forefront of innovation</li></ul><div>
Salary Range: USD $50,000.00 &ndash; $57,000.00* 
<ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.</li></ul></div> 
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</div>

IT Support Technician

SpotLink, a Technology Solutions Provider

<div>
 
 IT Support Technician &ndash; Great Falls, MT
 
 
 
 
 Job Summary
 
 
 
 As a vital member of the Support Team, the IT Technician will be responsible for delivering high-quality support to our clients and collaborating with the project team to implement new initiatives. The role involves setting up and configuring desktops, mobile devices, network equipment, cybersecurity systems, as well as surveillance and access control systems. Additionally, the technician will be tasked with installing software, resolving basic client issues, and, when necessary, transporting equipment to client sites from our Great Falls Office.
 
 
 This is a 32-hour per week, In-Office position for the Great Falls, Montana area.
 
 
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Must possess a minimum of one (1) year of customer service experience.
 </li>
 <li>
 One (1) year of experience as an IT professional.
 </li>
 <li>
 Windows 11 desktop support.
 </li>
 <li>
 Experience supporting Microsoft 365 and/or Azure.
 </li>
 <li>
 Microsoft Office Application skills.
 </li>
 <li>
 Bonus points: Experience supporting Windows or Linux Server.
 </li>
 <li>
 Bonus points: Experience with TCP/IP, DNS, DHCP, WINS.
 </li>
 <li>
 Bonus points: Experience using Active Directory, Entra ID, and/or Google Workspace.
 </li>
 <li>
 Bonus points: Experience with configuring network systems.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Perform root-cause analysis and resolution
 </li>
 <li>
 Ticketing and service documentation; time entry and management skills
 </li>
 <li>
 Resolve and escalate issues that require additional support
 </li>
 <li>
 Adhering to client SLA&rsquo;s (service level agreements) and team performance goals
 </li>
 <li>
 Research knowledge base articles for technical solutions and configurations
 
 
 </li>
 </ul>
 
 Other Requirements &ndash; Physical Demands &amp; Certifications
 
 
 
 <ul>
 <li>
 Ability to work in an office setting includes; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role.
 </li>
 <li>
 Must have valid driver&rsquo;s license and reliable transportation for occasional work offsite.
 </li>
 <li>
 CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months
 </li>
 <li>
 Background and Reference Checks are mandatory part of the recruitment and hiring process
 
 
 </li>
 </ul>
 Job Classifications
 
 
 Reports To: Senior Support Specialist
 
 
 Compensation: $16.40 to $21.68 per hour, depending on experience
 
 
 FLSA Status: Non- exempt
 
 
 Location: Great Falls Office (This is an in-office position)
 
 
 Hours: Monday- Friday business hours; evening &amp; weekend work as needed; overtime as needed
 
 
 
 About SpotLink
 
 
 
 SpotLink is a premier, high-skill, high-capabilities, technology solutions provider headquartered in San Diego. We specialize in Managed IT Services, Cyber Security, Compliance, Unified Communications, Video Surveillance, Access Control, Cabling, and Software Engineering for small and mid-sized businesses. As an industry leader for Technology solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, and other services.
 
 
 SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.
</div>

ECLARO

<div>
 
 Job Number: 26-00588
 
 
 
 Use your skills where innovative technology solutions begin. ECLARO is looking for an
 
 IT Support Technician
 
 for our client in
 
 Long Beach, CA.
 
 
 
 ECLARO&rsquo;s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you&rsquo;re up to the challenge, then take a chance at this rewarding opportunity!
 
 
 
 Position Overview:
 
 
 
 <ul>
 <li>
 The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more.
 </li>
 <li>
 This role manages the ticketing system and responds quickly to incoming support requests.
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Troubleshoot software, hardware, application, network, and server-related issues
 </li>
 <li>
 Manage technical assistance requests via phone, remote support, in person, or through the ticketing system
 </li>
 <li>
 Escalate complex issues to the appropriate personnel
 </li>
 <li>
 Aim to resolve issues on the first interaction and follow up until all concerns are fully addressed
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Strong understanding of basic networking fundamentals (TCP/IP, DHCP, DNS, VPN, etc.)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Outstanding customer service abilities
 </li>
 <li>
 Initiative and eagerness to learn with an open mindset
 </li>
 <li>
 Working knowledge of current Windows environments and Apple iOS
 </li>
 <li>
 Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office 365 and Power Apps experience is a plus
 </li>
 <li>
 Experience with Mobile Device Management systems (e.g., Meraki Systems Manager, AirWatch)
 </li>
 <li>
 Experience using ticketing systems (Zendesk, Freshservice, ServiceNow, etc.)
 </li>
 <li>
 Working knowledge of Active Directory
 </li>
 <li>
 Experience with teleconferencing and VoIP systems (Zoom, Slack, Microsoft Teams, etc.)
 </li>
 <li>
 Ability to collaborate effectively across departments to resolve issues as they arise
 </li>
 <li>
 Positive work attitude
 </li>
 <li>
 Highly organized and self&hyphen;sufficient
 </li>
 <li>
 AWS or Azure experience is a plus
 </li>
 <li>
 Degree or background in Networking or a related field preferred
 
 
 </li>
 </ul>
 
 Pay Rate:
 
 $20.00-$22.00/Hour
 
 
 
 If hired, you will enjoy the following ECLARO Benefits:
 
 
 
 <ul>
 <li>
 401k Retirement Savings Plan administered by Merrill Lynch
 </li>
 <li>
 Commuter Check Pretax Commuter Benefits
 </li>
 <li>
 Eligibility to purchase Medical, Dental &amp; Vision Insurance through ECLARO
 
 
 </li>
 </ul>
 If interested, you may contact:
 
 
 
 Jazmine Candilado
 
 
 
 
 Jazmine.Candilado@eclaro.com
 
 
 
 
 (332) 206-0759
 
 
 
 
 Equal Opportunity Employer:
 
 ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
</div>

First Help Financial

<div>First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. 
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: IT Support Technician
Our Location: Hybrid Boston Office/Remote 160 Gould Street, Suite 100, Needham, MA 02494
You Report To: Senior Director, IT Operations
Compensation: $61,008 plus bonus!
Schedule: Monday &ndash; Friday 9am -5:30pm EST during training AFTER training 11am - 8pm EST OR 10am - 7pm EST
About the Opportunity:
First Help Financial, voted and certified as a &ldquo;Great Place to Work&rdquo; by our workforce for three years in a row, is adding a new partner to our IT department to accommodate our remarkable growth!
The IT Support Technician will work out of our Boston Office 160 Gould Street, Suite 100, Needham, MA 02494 but will transition to a hybrid work from home rotation. The core responsibilities of a Level 1 technician are responding to service requests via the internal ticketing system, email and chat. This individual will be the initial contact for most IT related issues and will be responsible for collecting enough information, assigning the issue to the correct individual or resolving the issue themselves. They must have a strong commitment to customer service and willingness to document and learn to resolve most issues.
What you will do:
Your duties include, but are not limited to:<ul><li>
Be the initial point of contact for IT related help desk tickets created by First Help Financial employees and contractors</li><li>
Provide on-site and remote support for all desktop, networking, and server related issues</li><li>
Offer a high level of customer service by responding to all tickets, performing problem analysis, triaging the tickets, and follow through to resolution</li><li>
Configure, setup, test, and troubleshoot a variety of hardware including desktops, laptops, printers, and mobile devices</li><li>
Provide support for all third-party software applications used by FHF employees</li><li>
Create and edit process documentation as required</li><li>
Deliver training to end-users as required</li><li>
Other responsibilities as they arise will be assigned
</li></ul>What you bring:<ul><li>
Strong knowledge of Windows 11 desktop environment and support of common issues</li><li>
Understanding of ITIL practices and experience working with a help desk ticketing system</li><li>
Demonstrated historical career stability</li><li>
Premier customer service focused
</li><li>Familiarity with support of desktop\laptop related hardware and peripherals</li><li>
Experience in support of any of the following Azure AD, M365, Okta, Nice in-contact, Outlook, Teams, Sonicwall, and MS Intune</li><li>
Knowledge of Active Directory and the ability to support user accounts and provide basic domain level support service</li><li>
Basic networking experience and ability to do basic troubleshooting within the local LAN and remote users home networks</li><li>
Can manage multiple tasks with different priorities.</li><li>
Understanding of general IT concepts and a passion for technology</li><li>
Willingness to work off hours and provide on-call support when needed</li></ul>
FHF Benefits&hellip;<ul><li>
Great Perks &ndash; We offer generous salaries, competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.</li><li>
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
</li><li>Growth - Company growth provides unprecedented career growth. FHF&rsquo;s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.</li></ul> 
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.</div>

Jamestown Container Companies

IT Support TechnicianJamestown Container Companies Full-Time | On-Site | Macedonia, OHPosition OverviewJamestown Container Companies is seeking a motivated and technology-driven IT Support Technician to join our growing IT team at our Macedonia, Ohio facility.This is an excellent opportunity for a recent college graduate or someone early in their IT career who has a passion for technology, enjoys solving problems, and wants hands-on experience across many areas of Information Technology.The ideal candidate is someone who is naturally curious, enjoys working with computers and technology, has a strong willingness to learn, and is eager to grow within a fast-paced manufacturing environment. We are looking for someone who can develop into a long-term member of our IT organization and gain experience supporting enterprise infrastructure, cybersecurity initiatives, cloud technologies, and manufacturing operations.What You&rsquo;ll Do&middot; Provide front-line IT helpdesk support for end users across the organization&middot; Respond to, troubleshoot, and resolve support tickets in a timely and professional manner&middot; Document issues, resolutions, and technical procedures within the ticketing system&middot; Provide technical support for desktops, laptops, printers, scanners, and mobile devices&middot; Troubleshoot hardware, software, and network-related issues&middot; Assist users with Microsoft 365 applications and account support&middot; Support Windows-based environments, Active Directory, and endpoint management systems&middot; Assist with workstation deployments, onboarding, and equipment setup&middot; Support cybersecurity and IT best practices across the organization&middot; Participate in infrastructure and technology improvement projects&middot; Travel between company locations as needed to support users and IT initiativesWhat We&rsquo;re Looking For&middot; Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, Cybersecurity, or related field preferred&middot; Strong interest in computers, technology, and troubleshooting&middot; Basic understanding of Windows operating systems and networking concepts&middot; Familiarity with Microsoft products such as Windows and Microsoft 365&middot; Strong communication and customer service skills&middot; Ability to prioritize and manage multiple support requests&middot; Self-motivated with a willingness to learn and grow&middot; Ability to work independently and collaboratively in a team environment&middot; Valid driver&rsquo;s license and ability to travel between company facilitiesBonus Skills (Not Required)&middot; Experience working with helpdesk or ticketing systems&middot; Experience with Active Directory or Microsoft 365 administration&middot; Exposure to networking, switches, wireless, or firewalls&middot; Familiarity with cybersecurity concepts or endpoint protection tools&middot; Personal technology projects, internships, or homelab experienceWork Environment&middot; This is an on-site position based out of our Macedonia, Ohio plant&middot; Occasional travel between company locations is required&middot; Hands-on support in both office and manufacturing environmentsWhy Join Jamestown Container Companies?&middot; Opportunity to gain real-world IT experience across multiple technologies&middot; Exposure to modern infrastructure, cybersecurity, and cloud platforms&middot; Work directly with experienced IT leadership and technical teams&middot; Stable and growing manufacturing organization with long-term career opportunities&middot; Opportunity for technical growth and advancement within the companyPay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

ONE HEALTH

<div>One Health is looking for an enthusiastic IT Support Technician who&rsquo;s excited to support staff across multiple locations and help keep our technology running smoothly. If you enjoy solving problems, supporting end users, and working with a mission-driven team dedicated to community health, this is the role for you! 
Location: Chinook, MT | Schedule: Full-Time, 4/10 schedule (day off would be Tuesday or Thursday) 
Pay: $22.88- $24.41/hr DOE 
**This is an onsite position. Candidates must be located at or wiling to work from one of our Montana or Wyoming locations (preferred: Chinook/Harlem, Miles City, Lewistown, or Powell, WY). Occasional travel between sites will be required. A full list of our locations is available on our website.** 
What You&rsquo;ll Do

As an IT Support Technician, you&rsquo;ll make sure our staff have the tech tools they need to deliver exceptional patient care. You&rsquo;ll troubleshoot issues, maintain hardware and software, and support technology across several One Health sites. 
Key Responsibilities
<ul>
<li>Troubleshoot hardware, software, and network issues to keep systems running efficiently</li>
<li>Install and set up workstations, hardware, software, and user accounts</li>
<li>Train employees on technology use and provide on-demand support when needed</li>
<li>Maintain accurate inventories of equipment, software, and technology resources</li>
<li>Monitor system performance, security, and accessibility across sites</li>
<li>Recommend technology improvements, upgrades, and solutions</li></ul> 


What You Bring

Required
<ul>
<li>High school diploma or GED</li>
<li>Valid driver&rsquo;s license</li>
<li>Minimum 1 year of IT experience</li>
</ul>
Preferred
<ul>
<li>Associate degree in IT, business, or related field</li>
<li>1&ndash;3 years of IT support experience (or combined education/experience)</li>
</ul>
Top Skills
<ul>
<li>Technical troubleshooting</li>
<li>Customer service and communication</li>
<li>Problem solving and analysis</li>
<li>Team collaboration</li>
<li>Project coordination</li></ul> 


Benefits:
<ul>
<li>Health, dental, and vision insurance (2 medical insurance that are 0 cost to the employee)</li>
<li>Discounted care for employees and family</li>
<li>Retirement plan with employer match</li>
<li>Paid holidays and generous PTO</li>
<li>Supportive, mission-driven team environment</li></ul> 


About One Health: 

One Health is a non-profit Federally Qualified Health Center (FQHC) serving rural communities across Montana and Wyoming. We provide integrated medical, behavioral health, community health, pharmacy, dental, and public health services to ensure accessible, compassionate care for all. Learn more: https://www.onechc.org/about 
Equal Opportunity Employer: One Health prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 
Join a team that values professional growth, meaningful work, and collaboration.</div>

University of Texas at Austin

<div>Job Posting Title:
CRSP Support Technician
-
Hiring Department:
Enterprise Technology - Campus Solutions
-
Position Open To:
All Applicants
-
Weekly Scheduled Hours:
40
-
FLSA Status:
Exempt from FLSA
-
Earliest Start Date:
Immediately
-
Position Duration:
Expected to Continue
-
Location:
AUSTIN, TX
-
Job Details:<h2 class="jobSectionHeader">
General Notes</h2>
Flexible work arrangements are available for this position, including the ability to work remotely within the United States. We would strongly prefer a candidate located in the greater Austin area as travel to campus for occasional in-person events, training, team meetings, activities, etc., will be required.
This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).
Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.
Your skills will make a difference.
You&rsquo;ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you&rsquo;re the type of person that wants to know your work has meaning and impact, you&rsquo;ll like working for our campus.
The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:<ul><li>
Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)</li><li>
Vision, Dental, Life, and Disability insurance options</li><li>
Paid vacation, sick leave, and holidays</li><li>
Teachers Retirement System of Texas (a defined benefit retirement plan)</li><li>
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)</li><li>
Flexible spending account options for medical and childcare expenses</li><li>
Training and conference opportunities</li><li>
Tuition assistance</li><li>
Athletic ticket discounts</li><li>
Access to UT Austin's libraries and museums</li><li>
Free rides on all UT Shuttle and Capital metro buses with staff ID card</li></ul>
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.
This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.<h2 class="jobSectionHeader">
Purpose</h2>
The CRSP Support Technician provides specialized Tier 1 and Tier 2 technical support for faculty, researchers, and staff working within CRSP-managed secure research environments. This role goes well beyond standard campus help desk support &mdash; the technician operates within a federally regulated computing environment where every support interaction has compliance implications. The position is the primary operational contact for day-to-day researcher needs inside the enclave: account access, system issues, onboarding, and compliance-adjacent troubleshooting. The technician works closely with senior engineers to escalate, document, and resolve issues in a manner consistent with CUI requirements, and plays a key role in maintaining the researcher experience without compromising the integrity of the secure environment.<h2 class="jobSectionHeader">
Responsibilities</h2><h3 class="jobSectionHeader">
Tier 1 / Tier 2 Researcher-Facing Support:</h3><ul><li>
Serve as the primary point of contact for CRSP users &mdash; receiving, triaging, and resolving support tickets for issues within the Secure Research Environment.</li><li>
Provide Tier 1 and Tier 2 troubleshooting for endpoint, application access, connectivity, and account management issues specific to the CUI enclave.</li><li>
Escalate complex or compliance-sensitive issues to senior engineers with thorough documentation and context.</li><li>
Guide researchers through system access procedures, explaining CUI handling requirements and enclave constraints clearly and accessibly.</li><li>
Conduct new user onboarding within the secure environment: account provisioning, orientation, and baseline compliance verification.</li></ul><h3 class="jobSectionHeader">
Compliance &amp; Documentation Support:</h3><ul><li>
Assist with collection and maintenance of compliance artifacts required for ongoing CUI assessments, including access logs, onboarding records, and training completion documentation.</li><li>
Support Technology Control Plan (TCP) tracking and documentation activities for active research projects.</li><li>
Contribute to the development and upkeep of user-facing SOPs, knowledge base articles, and training materials tailored to the CRSP environment.</li><li>
Identify and flag compliance-adjacent issues encountered during support interactions &mdash; communicating findings to senior engineers and the CRSP Director.</li></ul><h3 class="jobSectionHeader">
Enclave Operations Assistance:</h3><ul><li>
Support senior engineers with routine enclave operations: account lifecycle tasks, access reviews, patch verification, and endpoint compliance checks.</li><li>
Monitor enclave system status and escalate anomalies per CRSP incident response procedures.</li><li>
Maintain accurate, complete records of all support activities, resolutions, and open issues in the CRSP ticketing system.</li><li>
Assist with hardware and peripheral support for SRE workstations and lab environments.</li></ul><h3 class="jobSectionHeader">
Program Operations:</h3><ul><li>
Participate in CRSP working group sessions and contribute to operational planning as directed.</li><li>
Assist with logistics and coordination for compliance activities, training sessions, audits, and assessments.</li></ul>
Perform other related functions as assigned.<h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field &mdash; or equivalent experience.</li><li>
2+ years of IT support or systems administration experience at a Tier 1/Tier 2 level or above.</li><li>
Demonstrated experience supporting users in enterprise or regulated computing environments.</li><li>
Working knowledge of Windows and Linux operating systems in networked environments.</li><li>
Familiarity with information security fundamentals: access control, user account management, data handling, and incident escalation.</li><li>
Strong written and verbal communication skills, with the ability to explain technical concepts and compliance requirements to non-technical research staff.</li><li>
Experience with ITSM/ticketing systems (ServiceNow, Jira, or equivalent).</li><li>
Ability to manage multiple open tickets simultaneously and prioritize effectively under compliance-driven timelines.</li><li>
Ability to work on-site at the SRE facility as needed.</li></ul>
Equivalent combination of relevant education and experience may be substituted as appropriate.<h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience supporting users in compliance-regulated environments (CUI, CMMC, HIPAA, ITAR, or similar).</li><li>
Familiarity with NIST SP 800-171 or CMMC Level 2 compliance frameworks.</li><li>
CompTIA A+, Security+, or equivalent certification.</li><li>
Experience with GovCloud or FedRAMP-authorized cloud platforms (Azure GovCloud, AWS GovCloud).</li><li>
Familiarity with research computing environments or prior experience supporting academic researchers.</li><li>
Experience contributing to compliance artifact development (access logs, onboarding records, SOPs).</li><li>
Understanding of CUI data handling requirements and federal research sponsor expectations.</li></ul><h2 class="jobSectionHeader">
Salary Range</h2>
$70,000 + depending on qualifications<h2 class="jobSectionHeader">
Working Conditions</h2><ul><li>
May work around standard office conditions</li><li>
Repetitive use of a keyboard at a workstation</li><li>
Use of manual dexterity</li><li>
Work performed on concurrent multiple projects under pressure of rigid deadlines or time limitations</li></ul><h2 class="jobSectionHeader">
Work Shift</h2>
Monday &ndash; Friday, flexible between 7am-6pm; Occasional nights or weekends required on a pre-determined schedule<h2 class="jobSectionHeader">
Required Materials</h2><ul><li>
Resume/CV</li><li>
3 work references with their contact information; at least one reference should be from a supervisor</li><li>
Letter of interest</li></ul>
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university&rsquo;s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:<ul><li>
E-Verify Poster (English and Spanish) [PDF]</li><li>
Right to Work Poster (English) [PDF]</li><li>
Right to Work Poster (Spanish) [PDF]</li></ul>
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.</div>

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