supportive employment case manager

Urban Resource Institute (URI)

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ORGANIZATION OVERVIEW
 
 
 
 Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 
 
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 
 
 Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
 
 
 
 Position Overview
 
 
 
 The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
 
 
 This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
 
 
 
 Salary: $60,000 - $70,000
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 
 Direct Service &amp; Case Management
 
 
 
 <ul>
 <li>
 Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
 </li>
 <li>
 Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.
 </li>
 <li>
 Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
 </li>
 <li>
 Conduct required home visits to assess safety, tenancy conditions, and service needs.
 </li>
 <li>
 Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
 
 
 </li>
 </ul>
 
 Housing Stability &amp; Tenancy Support
 
 
 
 <ul>
 <li>
 Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
 </li>
 <li>
 Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
 </li>
 <li>
 Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
 </li>
 <li>
 Assist residents with recertifications, inspections, and housing‑related documentation.
 
 
 </li>
 </ul>
 
 ESSHI, OTDA &amp; Supportive Housing Compliance
 
 
 
 <ul>
 <li>
 Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
 </li>
 <li>
 Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
 </li>
 <li>
 Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
 </li>
 <li>
 Participate in audits, case reviews, and quality assurance activities.
 
 
 </li>
 </ul>
 
 Crisis Intervention &amp; Risk Management
 
 
 
 <ul>
 <li>
 Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
 </li>
 <li>
 Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
 </li>
 <li>
 Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
 
 
 </li>
 </ul>
 
 Resource Navigation &amp; Community Linkages
 
 
 
 <ul>
 <li>
 Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
 </li>
 <li>
 Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
 </li>
 <li>
 Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
 
 
 </li>
 </ul>
 
 Interdisciplinary Collaboration
 
 
 
 <ul>
 <li>
 Participate in interdisciplinary case conferences and service coordination meetings.
 </li>
 <li>
 Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
 </li>
 <li>
 Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.
 </li>
 <li>
 Maintain strong communication with operations and property management teams.
 
 
 </li>
 </ul>
 
 Training &amp; Professional Development
 
 
 
 <ul>
 <li>
 Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
 </li>
 <li>
 Engage in reflective supervision and contribute to a culture of learning and accountability.
 
 
 </li>
 </ul>
 
 SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Master&rsquo;s degree in Social Work or related field preferred.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
 </li>
 <li>
 Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
 </li>
 <li>
 Experience working with survivors of domestic violence and families with complex needs.
 </li>
 <li>
 Strong crisis intervention, de-escalation, and safety planning skills.
 </li>
 <li>
 Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
 </li>
 <li>
 Strong organizational, writing, and time management skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and data management systems.
 
 
 </li>
 </ul>
 
 Specifications For Physical Requirements
 
 
 
 <ul>
 <li>
 Will be required to read printed and handwritten materials.
 </li>
 <li>
 Will be required to read information on computer screen.
 </li>
 <li>
 Will be required to use computer keyboard and mouse.
 </li>
 <li>
 Must be able to sit for extended periods of time.
 </li>
 <li>
 Must be able to enter information in digital forms and spreadsheets.
 </li>
 <li>
 May require occasional work outside established working hours, including evenings and weekends.
 
 
 </li>
 </ul>
 Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Case Manager - Supportive Housing

Urban Resource Institute

<div>ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.

URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.

POSITION OVERVIEW

The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.

This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.

Salary: $60,000 - $70,000

MAJOR DUTIES AND RESPONSIBILITIES

Direct Service &amp; Case Management
<ul>
<li>Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.</li>
<li>Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.</li>
<li>Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.</li>
<li>Conduct required home visits to assess safety, tenancy conditions, and service needs.</li>
<li>Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.</li>
</ul>
Housing Stability &amp; Tenancy Support
<ul>
<li>Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.</li>
<li>Educate residents on lease compliance, communication with property management, conflict resolution, and household management.</li>
<li>Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.</li>
<li>Assist residents with recertifications, inspections, and housing‑related documentation.</li>
</ul>
ESSHI, OTDA &amp; Supportive Housing Compliance
<ul>
<li>Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.</li>
<li>Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.</li>
<li>Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.</li>
<li>Participate in audits, case reviews, and quality assurance activities.</li>
</ul>
Crisis Intervention &amp; Risk Management
<ul>
<li>Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.</li>
<li>Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.</li>
<li>Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.</li>
</ul>
Resource Navigation &amp; Community Linkages
<ul>
<li>Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.</li>
<li>Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.</li>
<li>Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.</li>
</ul>
Interdisciplinary Collaboration
<ul>
<li>Participate in interdisciplinary case conferences and service coordination meetings.</li>
<li>Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.</li>
<li>Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.</li>
<li>Maintain strong communication with operations and property management teams.</li>
</ul>
Training &amp; Professional Development
<ul>
<li>Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.</li>
<li>Engage in reflective supervision and contribute to a culture of learning and accountability.</li>
</ul>
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
<ul>
<li>Bachelor&rsquo;s degree required.</li>
<li>Master&rsquo;s degree in Social Work or related field preferred.</li>
</ul>
REQUIRED SKILLS AND EXPERIENCE
<ul>
<li>Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.</li>
<li>Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.</li>
<li>Experience working with survivors of domestic violence and families with complex needs.</li>
<li>Strong crisis intervention, de-escalation, and safety planning skills.</li>
<li>Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.</li>
<li>Strong organizational, writing, and time management skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office and data management systems.</li>
</ul>
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
<ul>
<li>Will be required to read printed and handwritten materials.</li>
<li>Will be required to read information on computer screen.</li>
<li>Will be required to use computer keyboard and mouse.</li>
<li>Must be able to sit for extended periods of time.</li>
<li>Must be able to enter information in digital forms and spreadsheets.</li>
<li>May require occasional work outside established working hours, including evenings and weekends.</li>
</ul>
Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Opportunity Communities

<div>WHY WORK AT NORTH SHORE CDC?

North Shore Community Development Coalition (NSCDC) is a regional, nonprofit organization committed to investing in neighborhoods to create thriving communities. We envision a North Shore where every neighborhood is one of choice and opportunity. Our diverse staff is passionate and committed to helping our communities thrive and grow. We offer extremely competitive benefits, including funding for professional development, a full suite of healthcare benefits, generous paid time off, flexible work hours, and more.

ABOUT THE ROLE

The YouthBuild Supportive Services Counselor plays a key role in the YouthBuild North Shore Program. We are seeking an individual to lead case management and counseling services for program participants. This individual will be responsible for overseeing intensive case management and offering guidance to support participants in their personal, legal, and social service needs. The Supportive Services Counselor will work closely the Community Outreach Counselor and with the supportive services team to build participants' leadership skills through guidance, counseling, and mentoring. Additionally, the Supportive Services Counselor will engage opportunity youth and young adults in life skill groups and recreational activities aimed at promoting personal growth. The Counselor must model positive behavior and attitudes, demonstrating professionalism through conduct, language, and dress code. Furthermore, they will coordinate the safe and timely delivery of services, train new case managers, and review and oversee the student files. The Supportive Services Counselor should have the ability to engage youth in a positive and impactful manner, contributing to the overall success of the YouthBuild North Shore program.

To learn more about NSCDC&rsquo;s workforce development programs and initiatives please visit: http://northshorecdc.org/programs/youthbuild.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary responsibilities and essential functions may include, but are not limited to:

 Services Support Services:
<ul>
<li>Lead life skills, leadership development, and supportive service groups, facilitating activities that promote growth and development.</li>
<li>
Oversee and perform case management services, ensuring accurate service plans, progress notes, and adherence to best practices.</li>
<li>
Coordinate substance abuse and mental health education efforts, establish referral partnerships, and maintain a comprehensive database of social service providers and resources.</li>
<li>
Collaborate with external service providers, including case managers, probation officers, and treatment programs, and advocate for participants&rsquo; needs during meetings (e.g., court hearings, foster care reviews) and community events.</li>
<li>
Monitor services to ensure they meet participant needs, follow the service plan, and address issues promptly, including crisis and higher-level care referrals.</li>
<li>
Utilize assessment tools for youth (e.g., SBIRT, DAST-10, CES-D, YRBS) to evaluate needs and connect clients with appropriate resources such as mental health facilities, addiction treatment programs, medical services, housing, employment, or legal assistance.</li>
<li>
Act as a liaison between clients and healthcare providers to ensure coordinated and comprehensive care.</li>
<li>
Present YouthBuild services to community partners, social service agencies, and attend outreach or community events outside regular hours as needed, maintaining collaborative relationships with both internal and external stakeholders.</li>
<li>
Accompany or transport youth to court hearings, appointments, or other necessary meetings as part of case management support.</li>
</ul>
Administration - Data and Record Keeping, and Training
<ul>
<li>Ensures all required documentation is completed in a timely, consistent, and comprehensive manner.</li>
<li>
Assist with performing reviews on participants&rsquo; trends and follow up with resolution as part of case coordination.</li>
<li>
Assist with program recruitment and outreach efforts for quality program enrollment.</li>
<li>
Complete required reports as needed for AmeriCorps, WIOA, YPP, and/or DOL.</li>
<li>
May serve as backup within the department as needed.</li>
</ul>
QUALIFICATIONS:

Education + Experience + Skills
<ul>
<li>Passionate about working with Opportunity Youth and Young Adults (ages 16+) from a &quot;Youth First&quot; perspective.</li>
<li>
Bachelor&rsquo;s degree required; Master&rsquo;s degree preferred, or equivalent experience (5+ years) in human services, social services, education, school counseling, criminal justice, or related fields, with supervisory and case management experience.</li>
<li>
Bilingual: Fluent in English and Spanish preferred</li>
<li>
Experience in group facilitation, conflict resolution, and classroom management.</li>
<li>
Travel Required: Driver&rsquo;s license in good standing and ability to drive a 15-passenger vehicle.</li>
</ul>
<ul><li>Ability to navigate complex systems to benefit participants and demonstrate strong research skills in identifying solutions.</li>
<li>
Proficient with computers and computer systems.</li>
<li>
Must be able to type efficiently for documentation and case management tasks.</li>
<li>
Excellent interpersonal skills, with the ability to collaborate on program issues and engage in team-based teaching.</li>
<li>
Knowledge of or willingness to learn effective case note writing and caseload management.</li>
<li>
Ability to create an inclusive program environment that supports marginalized youth and young adults from diverse backgrounds, cultures, and identities.</li>
<li>
Strong problem-solving skills, with the capacity to think strategically and to support youth behavior change.</li>
<li>
Effective communicator, able to connect with youth, families, and professionals from diverse backgrounds.</li>
<li>
Classroom management skills, with the ability to work with varying learning curves and abilities, knowing when to be fair but firm with high-risk youth.</li>
<li>
Decisive, team-oriented, and possessing a good sense of humor.</li>
</ul>
Job Type: Full-time

Pay: $55,000

Schedule: Varies, but typically

 Monday 8 AM &ndash; 4 PM

 Tuesday 8 AM &ndash; 4 PM</div>

Supportive Services Counselor (Case Manager)

Care Resource Community Health Centers, Inc.

<div>Essential Job Responsibilities.

Permanent Supportive Housing and Other Housing Opportunities
Specific Duties:
<ul>
<li>Conduct interviews and assessments leading to program qualification.</li>
<li>Work with the Coordinated Entry Lead Team, other external referral sources, and internal Connections Case Managers to intake new participants.</li>
<li>Work with the Housing Navigator and local landlords to monitor housing and advocate for participants; advocate for participants to help participants maintain housing.</li>
<li>Provide ongoing case management to individuals who have experienced homelessness with support and comprehensive goal planning around educational, employment, budgeting, housing, health and wellness, and children&rsquo;s educational goals.</li>
<li>Assist participants in identifying and locating services that will help them implement their goals.</li>
<li>Develop and maintain working knowledge of community resources related to case management.</li>
<li>Maintain contact with other service providers and participate in planning and service coordination meetings as needed.</li>
<li>Advocate to ensure participants receive fair and consistent services and public benefits to which they are entitled.</li>
<li>Work with participants to enroll in public benefits to which they are entitled.</li>
<li>Support clients in working to increase income through linking to resume/interview workshops, individual job-readiness coaching, enrollment in college or vocational training, and job-training programs to facilitate skills training.</li>
<li>Teach participants how to properly organize and maintain household, basic safety skills, and routine home maintenance</li>
<li>Teach practical financial skills, including developing a household budget, paying bills in a timely manner, opening and maintaining a bank account</li>
<li>Support clients moving into stable long-term housing.</li>
<li>Advocate for and actively assist residents in obtaining services (e.g., health, mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance, home-based services, training, medical services, mentoring, and socialization).</li>
<li>Keep accurate, complete, and up-to-date client files and HMIS data.</li>
<li>Prepare reports and other paperwork per established program standards.</li>
<li>Participate in regular staff, case staffing, in-service, and other meetings.</li>
<li>Maintain relationships with other service providers and participate in the planning, service coordination, and activities of meetings as needed.</li>
<li>Attend all City of Evanston Permanent Supportive Housing calls.</li>
<li>Work with case managers in other programs.</li>
<li>Plan and implement family programming along with Case Managers in other Connections programs.</li>
<li>Implement trauma informed care and harm reduction best practices.</li>
<li>Adhere to the Core Values and Code of Conduct for Connections for the Homeless.</li>
<li>Perform other duties as assigned.</li>
</ul>
 Caseload Management:
<ul>
<li>Oversee as a team with Housing Services Manager of Permanent Supportive Housing the delivery and evaluation for PSH programming to ensure all deliverables are met.</li>
<li>Maintain an average annual active caseload as assigned by Management.</li>
<li>Act as a liaison when required to ensure that clients are properly referred to agency programs or external services in order to remove barriers to treatment and care.</li>
</ul>
Service Planning and Documentation:
<ul>
<li>Ensure all documentation is timely, accurate, legible and clear.</li>
<li>Empower clients to participate in their treatment planning as needed.</li>
<li>Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.</li>
<li>Input client information using electronic data entry according to agency and departmental guidelines.</li>
<li>Maintain an accurate record on time sheets reflecting time spent on program worked.</li>
<li>Prepare necessary program reports and records as requested by the supervisor and/or manager.</li>
</ul>
 Manage Resources:
<ul>
<li>Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.</li>
<li>Support billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, Provide Enterprise, CareWare, HIMS, NextGen and client electronic health records).</li>
<li>Participate in staff training sessions within the timeframes specified and as required by the agency and the funding source.</li>
</ul>
Community Involvement:
Participate in agency developmental activities as requested.

Other duties as assigned.

Safety:

Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understand and appropriately acts upon assigned role in Emergency Code System.

Understand and perform assigned role in the agency&rsquo;s Continuity of Operations Plan (COOP).

Culture of Service: 3 C&rsquo;s

Compassion

Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassure an understanding of the request and provide appropriate options or resolutions.

Competency

Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered.

Commitment

Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed.

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

 Physical Requirements

This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work is usually performed in an office setting.

Other

Participate in health center developmental activities as requested.

Other duties as assigned

Education:
Bachelors degree in social services or related field is required.

Experience:

At least three years of experience of case management, working in social services, preferably with individuals or families impacted by homelessness, mental health and/or substance abuse populations, by domestic violence, or participants impacted by trauma. 


Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

https://info.flclearinghouse.com</div>

Permanent Supportive Housing Case Manager

Claratel Behavioral Health

<div>
 
 About Claratel Behavioral Health
 
 
 
 Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
 
 
 If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.
 
 
 This program is provided to adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals&rsquo; needs are used to promote resiliency while understanding the effects of SPMI and lived trauma. The Housing Support staff will serve as the first point of contact for landlords/property owners for any issues arising with an individual in supportive housing, and will provide linkage to community, general entitlements, psychiatric/substance use/medical services, crisis prevention, and intervention services.
 
 
 
 Job Summary
 
 
 
 The Housing Support Case Manager is an integral part of the Housing Support Program, which provides multiple supports including case management and psychosocial rehabilitation to assist individuals living in permanent subsidized housing to promote ongoing housing stability. Under general supervision, Housing Support Case Managers must provide the following types of support:
 
 
 <ul>
 <li>
 Assistance with housing search, leasing, and move-in processes
 </li>
 <li>
 Purchase of initial housing furnishing, deposits, household goods for the one-time move-in needs
 </li>
 <li>
 Safety and wellness checks and housing safety inspections
 </li>
 <li>
 Developing a Housing Stability Support Plan as an adjunct to an individual&rsquo;s IRP
 </li>
 <li>
 Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
 </li>
 <li>
 Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
 </li>
 <li>
 Assistance with the annual housing recertification, inspection, or voucher conversion processes
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 The Housing Support Case Manager will:
 
 
 <ul>
 <li>
 Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month
 </li>
 <li>
 Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services
 </li>
 <li>
 Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives
 </li>
 <li>
 Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care
 </li>
 <li>
 Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations
 </li>
 <li>
 Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards
 </li>
 <li>
 Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers
 </li>
 <li>
 Meet agency productivity standard of 40 billable hours per month
 </li>
 <li>
 Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance
 </li>
 <li>
 Perform additional duties as assigned by team lead/program manager/director
 
 
 </li>
 </ul>
 
 WORKING CONDITIONS
 
 
 
 <ul>
 <li>
 Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation
 </li>
 <li>
 Service delivery is in-person and via telehealth/telephone
 </li>
 <li>
 Travel throughout DBHDD Region 3 required
 </li>
 <li>
 Ability to use a computer, telephone, fax, copy and scanning machine
 </li>
 <li>
 Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver&rsquo;s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work) or equivalent education and experience
 </li>
 <li>
 One year of experience in a behavioral health setting providing case management/community support service or similar
 </li>
 <li>
 Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone
 </li>
 <li>
 Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community
 </li>
 <li>
 Must have transportation to and from work, strong interpersonal skills &amp; be a positive team player.
 
 
 </li>
 </ul>
 
 Pre-employment drug screening and successful completion of a criminal history background check is required.
 
 
 
 
 Claratel Behavioral Health participates in E-Verify (Company ID: 226305)
 
 
 
 
 
 Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.
 
 
</div>

Housing Support Case Manager

Kewaunee County

Kewaunee County Human Services DepartmentChildren&rsquo;s Long-Term Support Case Manager$27.28/hourKewaunee County is seeking a compassionate person to join our team with a career as a full-time Long-Term Support Case Manager! The successful candidate will be part of a dedicated team to provide case management to children with developmental disabilities and also to children and families with long-term support needs. An Associate&rsquo;s Degree in a Human Services field is required. If you have a desire to help others within the community, apply today!Visit www.kewauneeco.org to obtain an employment application and to review the full job description.This position is considered open until filled.Kewaunee County offers a full employee benefits package!&middot; A full insurance package is available including medical, dental, and vision.&middot; Flexible Spending Account Plan With Debit Card&middot; Automatic Participation in the State Wisconsin Retirement System with Match&middot; Annual Wage Step Increase Schedule &amp; COLA Review&middot; Employer Sponsored Life Insurance Plan&middot; Cellcom Employee Discount&middot; Access to Voluntary Insurance Plans: 1) Aflac Short Term Disability 2) Nationwide Retirement Deferred Compensation Plan 3) Boston Mutual Life Insurance&middot; 11 Paid Holidays&middot; Employer Sponsored Employee Assistance ProgramUnder the direction of the Family and Community Services Manager, this position is responsible for coordinating services and advocating for children/families with long-term support needs, with qualifying diagnosed conditions or significant developmental delays. Duties include assessment, evaluation, service planning, and provision, as well as coordination of all other identified services.1. Participate in the assessment and evaluation of all program referrals for CLTS and gather necessary documentation.2. Complete CLTS functional screens and re-evaluate the functional level of care and eligibility at regular 6-month reviews and as needed with a client needs change.3. Work with children and their families to develop an Individualized Service Plan (ISP) to address identified needs and ensure that services address person-centered outcomes.4. Monitor ISP services and needs continually to ensure changes are made as needed.5. Inform clients and/or families of their rights and responsibilities regarding services, privacy, and grievance procedures.6. Coordinate services for all program participants, including coordination with therapists and other service agencies identified in the ISP with such services occurring in the child&rsquo;s natural environment.7. Provide education, information, and resources to support clients and their families8. Develop effective provider networks to ensure accessibility to all required services.9. Assist with establishing, maintaining, and updating authorizations with service providers.10. Calculate, invoice, and monitor cost-share payments required by the state for program eligibility.11. Ensure all services provided meet program standard criteria.12. With appropriate support and supervision, participate in collaborative case and treatment planning for children engaged in other programs such as child protective services or Comprehensive Community Services (CCS).13. Maintain client records.14. Complete all required paperwork and documentation of case notes for timely and accurate billing.15. Coordinate services when a client is in crisis.16. Develop programs and services to prevent abuse and neglect through supportive family services.17. Inform all clients and families of how to report suspected abuse and neglect.18. Prevent unnecessary separation of children from their families through intensive preservation services.19. Help reduce service-related trauma to clients.20. Assist with transitions out of an institutional setting; assist with relocation to community living settings.21. Assist with completing financial eligibility forms for Medicaid as well as forms required for other programs, such as applying for disability determination and heating assistance.22. Review billing and expenditures for accuracy and service plan alignment.23. Complete annual CLTS foster care rates for billing.24. Complete critical incident reports as needed.25. Complete high-cost funding requests to DHS and act as a liaison between contractors and the state as needed.26. Attend school IEP meetings and participate in the discussion of service needs; provide advocacy as needed.27. Support and assist with transitional service coordination, including transition to high school and adult services.28. Assist in coordinating work-related and vocational services for children when appropriate.29. Participate in continuing education to enhance case management skills.The above duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.1. Ability to assess individuals&rsquo; needs and complete or arrange for completion of appropriate evaluations.2. Ability to maintain strict confidentiality.3. Ability to develop, with appropriate staff, complicated service plans to include developmental, medical, social, and family components.4. Ability to educate clients/family members on available programs.5. Ability to travel as needed.6. Maintain a valid driver&rsquo;s license.7. Flexible scheduling as required.1. Associate&rsquo;s Degree in a Human Services field is required.2. Waiver Basics certification preferred.3. Functional screen certification preferred.4. Basic knowledge of recovery-based principles, mental health-related disorders,substance abuse-related disorders, and trauma informed-care principles is preferred.5. Fluency in a language in addition to English is desirable.Tasks performed are inside and protected from the weather about 75% of the time. Most work is completed in a sedentary position and in a normal office setting. While performing the duties of this job one may be required to sit for a period of up to 2 hours. The employee must be able to receive and enter information using a typical computer operating system. The employee must be able to review and sign documents and records relevant to this position. The employee is required to stand, walk, use hands and fingers, feel, push, pull, reach with arms, hands above and below shoulders, stoop, kneel, crouch, and crawl. The employee may occasionally lift or move up to 25 pounds. 25% of the time, functions include travel to and ability to access private homes, schools, hospitals, residential facilities, conference centers for training, and other offices.The physical demands described here are generally representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with a disability to perform the essential functions while performing the duties of this job.Valid driver&rsquo;s license, auto insurance, and access to automobile required.Job Type: Full-timePay: $27.28 per hourBenefits:<ul><li>403(b) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Children's Long Term Support Case Manager

Bridgeways

<div><div>SUMMARY</div><div>
Provides Supported Employment services to individuals enrolled in the Bridgeways Employment Services Program, including regular outreach in the individual&rsquo;s community. Assists referred individuals in development of treatment/recovery plan, vocational assessment, resume&rsquo;, job carving, job development, internet job searches, interview skills, obtaining and maintaining employment consistent with plan. Addresses perceived barriers to employment and increased behavioral health symptomology related to stress while collaborating for successful job placement and job retention</div><div></div><div> 
Position: Full-time</div><div></div><div> 
Pay: $27.65 - $29.70/ hour 
</div><div>
Benefits:</div><div>
Our benefit programs have been curated to provide employees with options and comprehensive coverage including:</div>
Generous Paid Time Off <ul><li>- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.</li><li>
Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $18 biweekly (must work 30+ hrs/week)</li><li>
Optional Life Critical Illness, Illness, and Pet Insurance available.</li><li>
401K with employer matching after 90 days and immediate vesting.</li></ul><div></div><div> 
100% Employer Paid Benefits:</div><ul><li>
Mental health coverage through Teledoc Mental Health includes both therapists and psychiatrists.</li><li>
Roadside Assistance for all employees.</li><li>
Long Term Disability Insurance (must work 30+ hrs/week).</li><li>
Teledoc Health Coverage (if working &lt;30 hrs/week).</li><li>
Vision, prescriptions, and entertainment discounts.</li></ul><div></div><div> 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.</div><ul><li>
Understands and practices safekeeping of client protected health information per Bridgeways&rsquo; HIPAA policies and procedures.</li><li>
Maintain a reliable attendance record and adhere to scheduling requirements based on business and clients&rsquo; needs.</li><li>
Assesses referred clients&rsquo; employment interests, skills, abilities, preferences, goals, and barriers to employment at time of admission to the Employment Services Program, and on an ongoing basis, utilizing background information and work experiences.</li><li>
Assist clients in understanding the impact of employment on benefits, and where to find assistance as needed.</li><li>
Creates an individual treatment/recovery plan with the individual, in collaboration with the referring person/agency and others identified as important as natural supports, as requested by the individual.</li><li>
Provides services consistent with the practice and principles of IPS, Individual Placement Services.</li><li>
Works closely with Division of Vocational Rehabilitation (DVR) and other local employment service systems. Under DVR contract, Bridgeways Employment Specialist/Case Manager facilitates Community Based Assessments (CBAs) as well as Job Placement and Job Retention services for DVR customers.</li><li>
Assists the individual in job readiness, job development, and job search activities directed toward jobs that are consistent with their needs, interests, and preferences. Completes, in collaboration with the individual, a vocational assessment, resume&rsquo;, internet job searches, interview skills, mock interviews and if requested, support during interviews at potential employers.</li><li>
Develops job opportunities with community employers and provides consultation to employers, assisting with coordination, communication, and education about working with employees with disabilities.</li><li>
Provides education and support to employers regarding working with individuals with disabilities. This may include information about behavioral health, Americans with Disability Act, how to provide accommodation, and how to research potential financial incentives for participating in the program.</li><li>
May include supporting individuals through applying, interviewing and retaining employment at Bridgeways as a Mission Focused employee, or in another community based, competitive job.</li><li>
Provides ongoing support, education, triage, and consultation to Bridgeways staff regarding an individual&rsquo;s employment goals, social service needs, and support with benefit planning.</li><li>
Collaborates care with referring person/agency to coordinate and integrate employment services into behavioral health treatment.</li><li>
Documents service and maintains electronic records in accordance with Bridgeways documentation and confidentiality standards and and/or other contract requirements.</li></ul><div></div><div> 
Requirements:</div><div>
QUALIFICATIONS:</div><ul><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul><div></div><div> 
EDUCATION and/or EXPERIENCE:</div><ul><li>
Two years experience working in a social services or behavioral health agency, or equivalent combination of lived and worked experience.</li></ul><div></div><div> 
LANGUAGE SKILLS:</div><ul><li>
Bilingual ability may be beneficial, but not essential.</li><li>
Ability to read, analyze, and interpret technical procedures, or governmental regulations.</li><li>
Ability to write business correspondence.</li><li>
The ability to effectively present information and respond to questions from clients, and the general public.</li></ul><div></div><div> 
SKILL AND KNOWLEDGE REQUIREMENTS:</div><ul><li>
Excellent communication skills, both oral and written, listening skills, organization, and problem-solving skills.</li><li>
Able to be creative, flexible, dependable, and consistently present a positive attitude, demeanor, and professional appearance.</li><li>
Skill and ability in establishing trusting, working relationships with persons living with disability, respecting individual rights and preferences.</li><li>
Ability and skill in using principles of sales and marketing when searching for community job opportunities for individuals.</li><li>
Skill and ability in establishing strong working relationships with community employers, DVR, Social Security, and other social service agencies.</li><li>
Able to work a flexible schedule to meet the needs of the individual.</li><li>
Able to work as an effective team member.</li></ul><div></div><div> 
REASONING ABILITY:</div><ul><li>
Ability to solve practical problems and navigate a variety of concrete variables in various situations.</li></ul><div></div><div> 
TIME MANAGEMENT SKILLS:</div><ul><li>
Ability to efficiently manage one&rsquo;s daily, weekly and monthly work schedule including in-office sessions and travel to out-of-office appointments, meetings, etc. to meet or exceed productivity standards and caseload needs.</li></ul><div></div><div> 
CERTIFICATES, LICENSES, REGISTRATIONS:</div><ul><li>
Requirement to pass a Background check in accordance with Customer Guidelines and Requirements.</li><li>
Must be authorized to work in the United States.</li><li>
A valid Washington State Drivers License is required.</li></ul><div></div><div> 
PHYSICAL DEMANDS:</div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><ul><li>
In an 8-hour workday, an employee always talks/hears; usually is walking and standing with occasional sitting, driving, and rarely stooping, kneeling or crouching.</li><li>
An employee&rsquo;s job requires occasional use of a standard and cellular telephone, viewing computer/monitor and typing, also with occasional handwriting.</li><li>
Occasionally lifts weights varying from 5 pounds to 10 pounds and occasionally lifts objects from 29&rdquo;-65&rdquo;. The employee always works in a moderate noise environment with occasional loud noise exposure.</li><li>
Dust exposure, chemical exposure, or other requirements are usual.</li></ul><div></div><div> 
WORK ENVIRONMENT:</div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
The employee works in an office space provided in either an administrative office environment or clinical facility environment.</li><li>
The noise level in either work environments is usually moderate.</li></ul><div></div><div> 
At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities. 
</div><div>
As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.</div><div>
We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals. 
</div><div>
This is not just what we do&mdash;it&rsquo;s who we are.</div> 

About Bridgeways: 
Based in Everett, and serving Snohomish County, Bridgeways incorporated in 1981. Bridgeways is run as a social enterprise, offering manufacturing services to companies of all sizes with projects ranging from sourcing, production, assembly, bonding, and wiring. Bridgeways also offers clinical services to adults living with mental health concerns. Services include Supported Housing, Supported Employment, Therapeutic Courts Programs for mental health and substance use disorders. Bridgeways also has a PATH (Projects for Assistance in Transition from Homelessness) program that engages in community outreach. While our array of programs and methods of delivering services has evolved to meet changing community needs, the ever-shifting healthcare landscape, and taking into account services offered by other providers in Snohomish County &ndash; our essential mission has remained the same since 1981.</div>

Supported Employment Case Manager

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